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Everything lives under **Settings → Account**."},"8":{"id":"/docs/account/account-6","page_id":"/docs/account/account","tags":[],"type":"text","url":"/docs/account/account#profile","content":"Path: **Settings → Account → Profile**"},"9":{"id":"/docs/account/account-7","page_id":"/docs/account/account","tags":[],"type":"text","url":"/docs/account/account#profile","content":"**Name**:"},"10":{"id":"/docs/account/account-8","page_id":"/docs/account/account","tags":[],"type":"text","url":"/docs/account/account#profile","content":"Update the display name teammates see."},"11":{"id":"/docs/account/account-9","page_id":"/docs/account/account","tags":[],"type":"text","url":"/docs/account/account#profile","content":"Click **Save** to apply changes."},"12":{"id":"/docs/account/account-10","page_id":"/docs/account/account","tags":[],"type":"text","url":"/docs/account/account#profile","content":"**Profile Picture**:"},"13":{"id":"/docs/account/account-11","page_id":"/docs/account/account","tags":[],"type":"text","url":"/docs/account/account#profile","content":"Click your avatar to upload a new image."},"14":{"id":"/docs/account/account-12","page_id":"/docs/account/account","tags":[],"type":"text","url":"/docs/account/account#profile","content":"Pick an image (within the size limit) and confirm."},"15":{"id":"/docs/account/account-13","page_id":"/docs/account/account","tags":[],"type":"text","url":"/docs/account/account#profile","content":"Your new picture shows up wherever your avatar appears."},"16":{"id":"/docs/account/account-14","page_id":"/docs/account/account","tags":[],"type":"text","url":"/docs/account/account#profile","content":"Manage your password and sessions under **Security**."},"17":{"id":"/docs/account/account-15","page_id":"/docs/account/account","tags":[],"type":"text","url":"/docs/account/account#appearance","content":"Path: **Settings → Account → Appearance**"},"18":{"id":"/docs/account/account-16","page_id":"/docs/account/account","tags":[],"type":"text","url":"/docs/account/account#appearance","content":"**Theme**:"},"19":{"id":"/docs/account/account-17","page_id":"/docs/account/account","tags":[],"type":"text","url":"/docs/account/account#appearance","content":"Pick one:"},"20":{"id":"/docs/account/account-18","page_id":"/docs/account/account","tags":[],"type":"text","url":"/docs/account/account#appearance","content":"**Light** — Bright interface for well-lit environments."},"21":{"id":"/docs/account/account-19","page_id":"/docs/account/account","tags":[],"type":"text","url":"/docs/account/account#appearance","content":"**Dark** — Dimmed interface, easier on the eyes."},"22":{"id":"/docs/account/account-20","page_id":"/docs/account/account","tags":[],"type":"text","url":"/docs/account/account#appearance","content":"**System** — Follows your operating system."},"23":{"id":"/docs/account/account-21","page_id":"/docs/account/account","tags":[],"type":"text","url":"/docs/account/account#appearance","content":"Click a theme card to apply it."},"24":{"id":"/docs/account/account-22","page_id":"/docs/account/account","tags":[],"type":"text","url":"/docs/account/account#appearance","content":"**Color palette**:"},"25":{"id":"/docs/account/account-23","page_id":"/docs/account/account","tags":[],"type":"text","url":"/docs/account/account#appearance","content":"Pick the accent color that tints surfaces, borders, and interactive elements. Moss (green) is the default."},"26":{"id":"/docs/account/account-24","page_id":"/docs/account/account","tags":[],"type":"text","url":"/docs/account/account#appearance","content":"Your selection saves automatically and applies across every page."},"27":{"id":"/docs/account/account-25","page_id":"/docs/account/account","tags":[],"type":"text","url":"/docs/account/account#security","content":"Path: **Settings → Account → Security**"},"28":{"id":"/docs/account/account-26","page_id":"/docs/account/account","tags":[],"type":"text","url":"/docs/account/account#security","content":"**Change Password**:"},"29":{"id":"/docs/account/account-27","page_id":"/docs/account/account","tags":[],"type":"text","url":"/docs/account/account#security","content":"Enter your **Current Password**."},"30":{"id":"/docs/account/account-28","page_id":"/docs/account/account","tags":[],"type":"text","url":"/docs/account/account#security","content":"Choose a **New Password**:"},"31":{"id":"/docs/account/account-29","page_id":"/docs/account/account","tags":[],"type":"text","url":"/docs/account/account#security","content":"At least 8 characters."},"32":{"id":"/docs/account/account-30","page_id":"/docs/account/account","tags":[],"type":"text","url":"/docs/account/account#security","content":"Include at least one uppercase letter, one lowercase letter, and one number."},"33":{"id":"/docs/account/account-31","page_id":"/docs/account/account","tags":[],"type":"text","url":"/docs/account/account#security","content":"Re-enter the new password to confirm."},"34":{"id":"/docs/account/account-32","page_id":"/docs/account/account","tags":[],"type":"text","url":"/docs/account/account#security","content":"Click **Update Password**. Cloodot may revoke other active sessions for safety."},"35":{"id":"/docs/account/account-33","page_id":"/docs/account/account","tags":[],"type":"text","url":"/docs/account/account#security","content":"**Active Sessions**:"},"36":{"id":"/docs/account/account-34","page_id":"/docs/account/account","tags":[],"type":"text","url":"/docs/account/account#security","content":"See every device where you're signed in (device, browser, last active)."},"37":{"id":"/docs/account/account-35","page_id":"/docs/account/account","tags":[],"type":"text","url":"/docs/account/account#security","content":"**Revoke** signs out a single device."},"38":{"id":"/docs/account/account-36","page_id":"/docs/account/account","tags":[],"type":"text","url":"/docs/account/account#security","content":"**Revoke other sessions** keeps only your current device signed in."},"39":{"id":"/docs/account/account-37","page_id":"/docs/account/account","tags":[],"type":"text","url":"/docs/account/account#security","content":"Check this page periodically to stay signed in only where you need to be."},"40":{"id":"/docs/account/account-38","page_id":"/docs/account/account","tags":[],"type":"text","url":"/docs/account/account#notifications","content":"Path: **Settings → Account → Notifications**"},"41":{"id":"/docs/account/account-39","page_id":"/docs/account/account","tags":[],"type":"text","url":"/docs/account/account#notifications","content":"**Notification types**:"},"42":{"id":"/docs/account/account-40","page_id":"/docs/account/account","tags":[],"type":"text","url":"/docs/account/account#notifications","content":"Review the available events (new messages, assignments, status changes, channel connections)."},"43":{"id":"/docs/account/account-41","page_id":"/docs/account/account","tags":[],"type":"text","url":"/docs/account/account#notifications","content":"**Notification triggers**:"},"44":{"id":"/docs/account/account-42","page_id":"/docs/account/account","tags":[],"type":"text","url":"/docs/account/account#notifications","content":"For each event, pick which **channels** to use (Push, In app)."},"45":{"id":"/docs/account/account-43","page_id":"/docs/account/account","tags":[],"type":"text","url":"/docs/account/account#notifications","content":"Use the checkboxes to turn channels on or off per event."},"46":{"id":"/docs/account/account-44","page_id":"/docs/account/account","tags":[],"type":"text","url":"/docs/account/account#notifications","content":"Click **Save** to store your preferences."},"47":{"id":"/docs/account/account-45","page_id":"/docs/account/account","tags":[],"type":"text","url":"/docs/account/account#notifications","content":"Every teammate sets their own notification preferences."},"48":{"id":"/docs/account/appearance","page_id":"/docs/account/appearance","type":"page","content":"Appearance Settings","breadcrumbs":["Docs","Administer","Account Settings"],"tags":[],"url":"/docs/account/appearance"},"49":{"id":"/docs/account/appearance-0","page_id":"/docs/account/appearance","tags":[],"type":"text","url":"/docs/account/appearance","content":"Customize the look and feel of your workspace."},"50":{"id":"/docs/account/appearance-1","page_id":"/docs/account/appearance","type":"heading","tags":[],"url":"/docs/account/appearance#pick-a-theme","content":"Pick a theme"},"51":{"id":"/docs/account/appearance-2","page_id":"/docs/account/appearance","type":"heading","tags":[],"url":"/docs/account/appearance#pick-an-accent-color","content":"Pick an accent color"},"52":{"id":"/docs/account/appearance-3","page_id":"/docs/account/appearance","type":"heading","tags":[],"url":"/docs/account/appearance#related-topics","content":"Related topics"},"53":{"id":"/docs/account/appearance-4","page_id":"/docs/account/appearance","tags":[],"type":"text","url":"/docs/account/appearance","content":"Go to **Settings → Appearance** to choose your theme and accent color."},"54":{"id":"/docs/account/appearance-5","page_id":"/docs/account/appearance","tags":[],"type":"text","url":"/docs/account/appearance#pick-a-theme","content":"**Light** — clean, bright interface; great in well-lit rooms."},"55":{"id":"/docs/account/appearance-6","page_id":"/docs/account/appearance","tags":[],"type":"text","url":"/docs/account/appearance#pick-a-theme","content":"**Dark** — easier on the eyes in low light."},"56":{"id":"/docs/account/appearance-7","page_id":"/docs/account/appearance","tags":[],"type":"text","url":"/docs/account/appearance#pick-a-theme","content":"**System** — follows your operating system's theme automatically."},"57":{"id":"/docs/account/appearance-8","page_id":"/docs/account/appearance","tags":[],"type":"text","url":"/docs/account/appearance#pick-a-theme","content":"Click the one you want. Changes apply immediately — no save needed."},"58":{"id":"/docs/account/appearance-9","page_id":"/docs/account/appearance","tags":[],"type":"text","url":"/docs/account/appearance#pick-an-accent-color","content":"Tap a swatch in the **Color palette** grid to set the accent color used across surfaces, borders, and interactive elements. Moss (green) is the default. Changes apply immediately."},"59":{"id":"/docs/account/appearance-10","page_id":"/docs/account/appearance","tags":[],"type":"text","url":"/docs/account/appearance#related-topics","content":"Profile Settings"},"60":{"id":"/docs/account/appearance-11","page_id":"/docs/account/appearance","tags":[],"type":"text","url":"/docs/account/appearance#related-topics","content":"Account Settings"},"61":{"id":"/docs/account/notifications","page_id":"/docs/account/notifications","type":"page","content":"Notification Settings","breadcrumbs":["Docs","Administer","Account Settings","Notification Settings"],"tags":[],"url":"/docs/account/notifications"},"62":{"id":"/docs/account/notifications-0","page_id":"/docs/account/notifications","tags":[],"type":"text","url":"/docs/account/notifications","content":"Control how you're notified about activity in your workspace."},"63":{"id":"/docs/account/notifications-1","page_id":"/docs/account/notifications","type":"heading","tags":[],"url":"/docs/account/notifications#notification-types","content":"Notification types"},"64":{"id":"/docs/account/notifications-2","page_id":"/docs/account/notifications","type":"heading","tags":[],"url":"/docs/account/notifications#notification-triggers","content":"Notification triggers"},"65":{"id":"/docs/account/notifications-3","page_id":"/docs/account/notifications","type":"heading","tags":[],"url":"/docs/account/notifications#related-topics","content":"Related topics"},"66":{"id":"/docs/account/notifications-4","page_id":"/docs/account/notifications","tags":[],"type":"text","url":"/docs/account/notifications","content":"Go to **Settings → Notifications** to choose how you're notified and which events you want to hear about. The page has two sections — **Notification types** and **Notification triggers**."},"67":{"id":"/docs/account/notifications-5","page_id":"/docs/account/notifications","tags":[],"type":"text","url":"/docs/account/notifications#notification-types","content":"Turn on each delivery method:"},"68":{"id":"/docs/account/notifications-6","page_id":"/docs/account/notifications","tags":[],"type":"text","url":"/docs/account/notifications#notification-types","content":"**Desktop** — browser push notifications. The status shows whether push is enabled, blocked, or unsupported in your current browser. Once it's enabled, **Subscribe** this device and send a **Test Push** to confirm it works."},"69":{"id":"/docs/account/notifications-7","page_id":"/docs/account/notifications","tags":[],"type":"text","url":"/docs/account/notifications#notification-types","content":"**Email** — notifications go to your account email, shown here for reference."},"70":{"id":"/docs/account/notifications-8","page_id":"/docs/account/notifications","tags":[],"type":"text","url":"/docs/account/notifications#notification-triggers","content":"A grid that controls *which* events notify you and *through which channel*. Rows are events; columns are delivery channels (**Push** and **In app**). Tick a box to receive that event on that channel, then click **Save**."},"71":{"id":"/docs/account/notifications-9","page_id":"/docs/account/notifications","tags":[],"type":"text","url":"/docs/account/notifications#notification-triggers","content":"Events you can be notified about:"},"72":{"id":"/docs/account/notifications-10","page_id":"/docs/account/notifications","tags":[],"type":"text","url":"/docs/account/notifications#notification-triggers","content":"A new message arrives in a conversation"},"73":{"id":"/docs/account/notifications-11","page_id":"/docs/account/notifications","tags":[],"type":"text","url":"/docs/account/notifications#notification-triggers","content":"A conversation is assigned to a teammate"},"74":{"id":"/docs/account/notifications-12","page_id":"/docs/account/notifications","tags":[],"type":"text","url":"/docs/account/notifications#notification-triggers","content":"A conversation status changes (e.g. open → resolved)"},"75":{"id":"/docs/account/notifications-13","page_id":"/docs/account/notifications","tags":[],"type":"text","url":"/docs/account/notifications#notification-triggers","content":"A new channel is connected (e.g. a WhatsApp integration)"},"76":{"id":"/docs/account/notifications-14","page_id":"/docs/account/notifications","tags":[],"type":"text","url":"/docs/account/notifications#related-topics","content":"Notification Types"},"77":{"id":"/docs/account/notifications-15","page_id":"/docs/account/notifications","tags":[],"type":"text","url":"/docs/account/notifications#related-topics","content":"Notification Triggers"},"78":{"id":"/docs/account/notifications-16","page_id":"/docs/account/notifications","tags":[],"type":"text","url":"/docs/account/notifications#related-topics","content":"Profile Settings"},"79":{"id":"/docs/account/notifications/notification-triggers","page_id":"/docs/account/notifications/notification-triggers","type":"page","content":"Notification Triggers","breadcrumbs":["Docs","Administer","Account Settings","Notification Settings"],"tags":[],"url":"/docs/account/notifications/notification-triggers"},"80":{"id":"/docs/account/notifications/notification-triggers-0","page_id":"/docs/account/notifications/notification-triggers","tags":[],"type":"text","url":"/docs/account/notifications/notification-triggers","content":"Choose which events notify you, and through which channel."},"81":{"id":"/docs/account/notifications/notification-triggers-1","page_id":"/docs/account/notifications/notification-triggers","type":"heading","tags":[],"url":"/docs/account/notifications/notification-triggers#how-it-works","content":"How it works"},"82":{"id":"/docs/account/notifications/notification-triggers-2","page_id":"/docs/account/notifications/notification-triggers","type":"heading","tags":[],"url":"/docs/account/notifications/notification-triggers#events-you-can-be-notified-about","content":"Events you can be notified about"},"83":{"id":"/docs/account/notifications/notification-triggers-3","page_id":"/docs/account/notifications/notification-triggers","type":"heading","tags":[],"url":"/docs/account/notifications/notification-triggers#delivery-channels","content":"Delivery channels"},"84":{"id":"/docs/account/notifications/notification-triggers-4","page_id":"/docs/account/notifications/notification-triggers","type":"heading","tags":[],"url":"/docs/account/notifications/notification-triggers#related-topics","content":"Related topics"},"85":{"id":"/docs/account/notifications/notification-triggers-5","page_id":"/docs/account/notifications/notification-triggers","tags":[],"type":"text","url":"/docs/account/notifications/notification-triggers","content":"Under **Settings → Notifications**, the **Notification triggers** section picks *which* events notify you and *through which channel*."},"86":{"id":"/docs/account/notifications/notification-triggers-6","page_id":"/docs/account/notifications/notification-triggers","tags":[],"type":"text","url":"/docs/account/notifications/notification-triggers#how-it-works","content":"Triggers are a grid:"},"87":{"id":"/docs/account/notifications/notification-triggers-7","page_id":"/docs/account/notifications/notification-triggers","tags":[],"type":"text","url":"/docs/account/notifications/notification-triggers#how-it-works","content":"Each **row** is an event that can notify you."},"88":{"id":"/docs/account/notifications/notification-triggers-8","page_id":"/docs/account/notifications/notification-triggers","tags":[],"type":"text","url":"/docs/account/notifications/notification-triggers#how-it-works","content":"Each **column** is a delivery channel — **Push** or **In app**."},"89":{"id":"/docs/account/notifications/notification-triggers-9","page_id":"/docs/account/notifications/notification-triggers","tags":[],"type":"text","url":"/docs/account/notifications/notification-triggers#how-it-works","content":"Tick a box to be notified of that event on that channel."},"90":{"id":"/docs/account/notifications/notification-triggers-10","page_id":"/docs/account/notifications/notification-triggers","tags":[],"type":"text","url":"/docs/account/notifications/notification-triggers#how-it-works","content":"Click **Save** to apply."},"91":{"id":"/docs/account/notifications/notification-triggers-11","page_id":"/docs/account/notifications/notification-triggers","tags":[],"type":"text","url":"/docs/account/notifications/notification-triggers#events-you-can-be-notified-about","content":"A new message arrives in a conversation"},"92":{"id":"/docs/account/notifications/notification-triggers-12","page_id":"/docs/account/notifications/notification-triggers","tags":[],"type":"text","url":"/docs/account/notifications/notification-triggers#events-you-can-be-notified-about","content":"A conversation is assigned to a teammate"},"93":{"id":"/docs/account/notifications/notification-triggers-13","page_id":"/docs/account/notifications/notification-triggers","tags":[],"type":"text","url":"/docs/account/notifications/notification-triggers#events-you-can-be-notified-about","content":"A conversation status changes — for example it's resolved, or a snooze ends and it returns to **Open**"},"94":{"id":"/docs/account/notifications/notification-triggers-14","page_id":"/docs/account/notifications/notification-triggers","tags":[],"type":"text","url":"/docs/account/notifications/notification-triggers#events-you-can-be-notified-about","content":"A new channel is connected (e.g. a WhatsApp integration)"},"95":{"id":"/docs/account/notifications/notification-triggers-15","page_id":"/docs/account/notifications/notification-triggers","tags":[],"type":"text","url":"/docs/account/notifications/notification-triggers#events-you-can-be-notified-about","content":"When a snoozed conversation wakes on its timer, the **Conversation status changes** trigger notifies its assignee that it's back. See Snooze for the full behaviour."},"96":{"id":"/docs/account/notifications/notification-triggers-16","page_id":"/docs/account/notifications/notification-triggers","tags":[],"type":"text","url":"/docs/account/notifications/notification-triggers#delivery-channels","content":"**Push** — browser push notifications (enable these under Notification Types)"},"97":{"id":"/docs/account/notifications/notification-triggers-17","page_id":"/docs/account/notifications/notification-triggers","tags":[],"type":"text","url":"/docs/account/notifications/notification-triggers#delivery-channels","content":"**In app** — notifications shown inside Cloodot"},"98":{"id":"/docs/account/notifications/notification-triggers-18","page_id":"/docs/account/notifications/notification-triggers","tags":[],"type":"text","url":"/docs/account/notifications/notification-triggers#related-topics","content":"Notification Settings"},"99":{"id":"/docs/account/notifications/notification-triggers-19","page_id":"/docs/account/notifications/notification-triggers","tags":[],"type":"text","url":"/docs/account/notifications/notification-triggers#related-topics","content":"Notification Types"},"100":{"id":"/docs/account/notifications/notification-types","page_id":"/docs/account/notifications/notification-types","type":"page","content":"Notification Types","breadcrumbs":["Docs","Administer","Account Settings","Notification Settings"],"tags":[],"url":"/docs/account/notifications/notification-types"},"101":{"id":"/docs/account/notifications/notification-types-0","page_id":"/docs/account/notifications/notification-types","tags":[],"type":"text","url":"/docs/account/notifications/notification-types","content":"Turn on the ways you can be notified — browser push and email."},"102":{"id":"/docs/account/notifications/notification-types-1","page_id":"/docs/account/notifications/notification-types","type":"heading","tags":[],"url":"/docs/account/notifications/notification-types#desktop-browser-push","content":"Desktop (browser push)"},"103":{"id":"/docs/account/notifications/notification-types-2","page_id":"/docs/account/notifications/notification-types","type":"heading","tags":[],"url":"/docs/account/notifications/notification-types#email","content":"Email"},"104":{"id":"/docs/account/notifications/notification-types-3","page_id":"/docs/account/notifications/notification-types","type":"heading","tags":[],"url":"/docs/account/notifications/notification-types#pick-which-events-notify-you","content":"Pick which events notify you"},"105":{"id":"/docs/account/notifications/notification-types-4","page_id":"/docs/account/notifications/notification-types","type":"heading","tags":[],"url":"/docs/account/notifications/notification-types#related-topics","content":"Related topics"},"106":{"id":"/docs/account/notifications/notification-types-5","page_id":"/docs/account/notifications/notification-types","tags":[],"type":"text","url":"/docs/account/notifications/notification-types","content":"Under **Settings → Notifications**, the **Notification types** section turns on the ways you can be notified."},"107":{"id":"/docs/account/notifications/notification-types-6","page_id":"/docs/account/notifications/notification-types","tags":[],"type":"text","url":"/docs/account/notifications/notification-types#desktop-browser-push","content":"Enable push to get alerts from your browser even when Cloodot isn't the active tab."},"108":{"id":"/docs/account/notifications/notification-types-7","page_id":"/docs/account/notifications/notification-types","tags":[],"type":"text","url":"/docs/account/notifications/notification-types#desktop-browser-push","content":"The status line shows the current state:"},"109":{"id":"/docs/account/notifications/notification-types-8","page_id":"/docs/account/notifications/notification-types","tags":[],"type":"text","url":"/docs/account/notifications/notification-types#desktop-browser-push","content":"**Enable Push Notifications** — push isn't enabled yet; click to allow it."},"110":{"id":"/docs/account/notifications/notification-types-9","page_id":"/docs/account/notifications/notification-types","tags":[],"type":"text","url":"/docs/account/notifications/notification-types#desktop-browser-push","content":"**Subscribe** / **Test Push** — push is enabled. Subscribe this device, or send a test notification to confirm it works."},"111":{"id":"/docs/account/notifications/notification-types-10","page_id":"/docs/account/notifications/notification-types","tags":[],"type":"text","url":"/docs/account/notifications/notification-types#desktop-browser-push","content":"**Blocked – enable in browser settings** — you or your browser blocked notifications; re-enable them in your browser's site settings."},"112":{"id":"/docs/account/notifications/notification-types-11","page_id":"/docs/account/notifications/notification-types","tags":[],"type":"text","url":"/docs/account/notifications/notification-types#desktop-browser-push","content":"**Not supported in this browser** — this browser can't receive push notifications."},"113":{"id":"/docs/account/notifications/notification-types-12","page_id":"/docs/account/notifications/notification-types","tags":[],"type":"text","url":"/docs/account/notifications/notification-types#email","content":"Notifications also go to your account email, shown here for reference. To change the address, update your profile."},"114":{"id":"/docs/account/notifications/notification-types-13","page_id":"/docs/account/notifications/notification-types","tags":[],"type":"text","url":"/docs/account/notifications/notification-types#pick-which-events-notify-you","content":"This page picks *how* you can be notified. To choose *which* events fire — and on which channel — use the Notification Triggers grid on the same page."},"115":{"id":"/docs/account/notifications/notification-types-14","page_id":"/docs/account/notifications/notification-types","tags":[],"type":"text","url":"/docs/account/notifications/notification-types#related-topics","content":"Notification Settings"},"116":{"id":"/docs/account/notifications/notification-types-15","page_id":"/docs/account/notifications/notification-types","tags":[],"type":"text","url":"/docs/account/notifications/notification-types#related-topics","content":"Notification Triggers"},"117":{"id":"/docs/account/profile","page_id":"/docs/account/profile","type":"page","content":"Profile Settings","breadcrumbs":["Docs","Administer","Account Settings"],"tags":[],"url":"/docs/account/profile"},"118":{"id":"/docs/account/profile-0","page_id":"/docs/account/profile","tags":[],"type":"text","url":"/docs/account/profile","content":"Manage your personal account profile and preferences."},"119":{"id":"/docs/account/profile-1","page_id":"/docs/account/profile","type":"heading","tags":[],"url":"/docs/account/profile#personal-information","content":"Personal information"},"120":{"id":"/docs/account/profile-2","page_id":"/docs/account/profile","type":"heading","tags":[],"url":"/docs/account/profile#language-and-regional-preferences","content":"Language and regional preferences"},"121":{"id":"/docs/account/profile-3","page_id":"/docs/account/profile","type":"heading","tags":[],"url":"/docs/account/profile#account-security","content":"Account security"},"122":{"id":"/docs/account/profile-4","page_id":"/docs/account/profile","type":"heading","tags":[],"url":"/docs/account/profile#workspace-defaults","content":"Workspace defaults"},"123":{"id":"/docs/account/profile-5","page_id":"/docs/account/profile","type":"heading","tags":[],"url":"/docs/account/profile#profile-hygiene","content":"Profile hygiene"},"124":{"id":"/docs/account/profile-6","page_id":"/docs/account/profile","type":"heading","tags":[],"url":"/docs/account/profile#related-topics","content":"Related topics"},"125":{"id":"/docs/account/profile-7","page_id":"/docs/account/profile","tags":[],"type":"text","url":"/docs/account/profile","content":"Go to **Settings → Profile** to update your personal info, preferences, security, and workspace defaults."},"126":{"id":"/docs/account/profile-8","page_id":"/docs/account/profile","tags":[],"type":"text","url":"/docs/account/profile#personal-information","content":"**Name** — display name (how teammates see you)"},"127":{"id":"/docs/account/profile-9","page_id":"/docs/account/profile","tags":[],"type":"text","url":"/docs/account/profile#personal-information","content":"**Email** — your account email address"},"128":{"id":"/docs/account/profile-10","page_id":"/docs/account/profile","tags":[],"type":"text","url":"/docs/account/profile#personal-information","content":"**Avatar** — upload or change your profile picture"},"129":{"id":"/docs/account/profile-11","page_id":"/docs/account/profile","tags":[],"type":"text","url":"/docs/account/profile#personal-information","content":"**Bio** — short bio or description (optional)"},"130":{"id":"/docs/account/profile-12","page_id":"/docs/account/profile","tags":[],"type":"text","url":"/docs/account/profile#personal-information","content":"Edit, then click **Save**."},"131":{"id":"/docs/account/profile-13","page_id":"/docs/account/profile","tags":[],"type":"text","url":"/docs/account/profile#language-and-regional-preferences","content":"**Language** — your preferred language"},"132":{"id":"/docs/account/profile-14","page_id":"/docs/account/profile","tags":[],"type":"text","url":"/docs/account/profile#language-and-regional-preferences","content":"**Timezone** — set this so timestamps are accurate"},"133":{"id":"/docs/account/profile-15","page_id":"/docs/account/profile","tags":[],"type":"text","url":"/docs/account/profile#language-and-regional-preferences","content":"**Date Format** — how dates render in the app"},"134":{"id":"/docs/account/profile-16","page_id":"/docs/account/profile","tags":[],"type":"text","url":"/docs/account/profile#language-and-regional-preferences","content":"**Notifications** — notification preferences (see Notification Settings)"},"135":{"id":"/docs/account/profile-17","page_id":"/docs/account/profile","tags":[],"type":"text","url":"/docs/account/profile#account-security","content":"**Change Password** — see Change Password"},"136":{"id":"/docs/account/profile-18","page_id":"/docs/account/profile","tags":[],"type":"text","url":"/docs/account/profile#account-security","content":"**Active Sessions** — see Session Management"},"137":{"id":"/docs/account/profile-19","page_id":"/docs/account/profile","tags":[],"type":"text","url":"/docs/account/profile#workspace-defaults","content":"**Default View** — your default dashboard view"},"138":{"id":"/docs/account/profile-20","page_id":"/docs/account/profile","tags":[],"type":"text","url":"/docs/account/profile#workspace-defaults","content":"**Theme** — light or dark (if available)"},"139":{"id":"/docs/account/profile-21","page_id":"/docs/account/profile","tags":[],"type":"text","url":"/docs/account/profile#workspace-defaults","content":"**Keyboard Shortcuts** — view and customize shortcuts"},"140":{"id":"/docs/account/profile-22","page_id":"/docs/account/profile","tags":[],"type":"text","url":"/docs/account/profile#profile-hygiene","content":"Keep your name and email current so teammates can reach you."},"141":{"id":"/docs/account/profile-23","page_id":"/docs/account/profile","tags":[],"type":"text","url":"/docs/account/profile#profile-hygiene","content":"Upload a recognizable avatar."},"142":{"id":"/docs/account/profile-24","page_id":"/docs/account/profile","tags":[],"type":"text","url":"/docs/account/profile#profile-hygiene","content":"Set your timezone so timestamps stay correct across the app."},"143":{"id":"/docs/account/profile-25","page_id":"/docs/account/profile","tags":[],"type":"text","url":"/docs/account/profile#profile-hygiene","content":"Review security settings periodically."},"144":{"id":"/docs/account/profile-26","page_id":"/docs/account/profile","tags":[],"type":"text","url":"/docs/account/profile#related-topics","content":"Security Settings"},"145":{"id":"/docs/account/profile-27","page_id":"/docs/account/profile","tags":[],"type":"text","url":"/docs/account/profile#related-topics","content":"Notification Settings"},"146":{"id":"/docs/account/profile-28","page_id":"/docs/account/profile","tags":[],"type":"text","url":"/docs/account/profile#related-topics","content":"Account Settings"},"147":{"id":"/docs/account/security/change-password","page_id":"/docs/account/security/change-password","type":"page","content":"Change Password","breadcrumbs":["Docs","Administer","Account Settings","Security Settings"],"tags":[],"url":"/docs/account/security/change-password"},"148":{"id":"/docs/account/security/change-password-0","page_id":"/docs/account/security/change-password","tags":[],"type":"text","url":"/docs/account/security/change-password","content":"Update your account password."},"149":{"id":"/docs/account/security/change-password-1","page_id":"/docs/account/security/change-password","type":"heading","tags":[],"url":"/docs/account/security/change-password#change-your-password","content":"Change your password"},"150":{"id":"/docs/account/security/change-password-2","page_id":"/docs/account/security/change-password","type":"heading","tags":[],"url":"/docs/account/security/change-password#password-requirements","content":"Password requirements"},"151":{"id":"/docs/account/security/change-password-3","page_id":"/docs/account/security/change-password","type":"heading","tags":[],"url":"/docs/account/security/change-password#choose-a-strong-password","content":"Choose a strong password"},"152":{"id":"/docs/account/security/change-password-4","page_id":"/docs/account/security/change-password","type":"heading","tags":[],"url":"/docs/account/security/change-password#reset-a-forgotten-password","content":"Reset a forgotten password"},"153":{"id":"/docs/account/security/change-password-5","page_id":"/docs/account/security/change-password","type":"heading","tags":[],"url":"/docs/account/security/change-password#protect-your-password","content":"Protect your password"},"154":{"id":"/docs/account/security/change-password-6","page_id":"/docs/account/security/change-password","type":"heading","tags":[],"url":"/docs/account/security/change-password#related-topics","content":"Related topics"},"155":{"id":"/docs/account/security/change-password-7","page_id":"/docs/account/security/change-password","tags":[],"type":"text","url":"/docs/account/security/change-password#change-your-password","content":"Go to **Settings → Security**."},"156":{"id":"/docs/account/security/change-password-8","page_id":"/docs/account/security/change-password","tags":[],"type":"text","url":"/docs/account/security/change-password#change-your-password","content":"Find the **Change Password** section."},"157":{"id":"/docs/account/security/change-password-9","page_id":"/docs/account/security/change-password","tags":[],"type":"text","url":"/docs/account/security/change-password#change-your-password","content":"Fill in:"},"158":{"id":"/docs/account/security/change-password-10","page_id":"/docs/account/security/change-password","tags":[],"type":"text","url":"/docs/account/security/change-password#change-your-password","content":"**Current Password** — your existing password"},"159":{"id":"/docs/account/security/change-password-11","page_id":"/docs/account/security/change-password","tags":[],"type":"text","url":"/docs/account/security/change-password#change-your-password","content":"**New Password** — your new password"},"160":{"id":"/docs/account/security/change-password-12","page_id":"/docs/account/security/change-password","tags":[],"type":"text","url":"/docs/account/security/change-password#change-your-password","content":"**Confirm New Password** — re-enter the new password"},"161":{"id":"/docs/account/security/change-password-13","page_id":"/docs/account/security/change-password","tags":[],"type":"text","url":"/docs/account/security/change-password#change-your-password","content":"Click **Save** or **Update Password**."},"162":{"id":"/docs/account/security/change-password-14","page_id":"/docs/account/security/change-password","tags":[],"type":"text","url":"/docs/account/security/change-password#password-requirements","content":"Your new password must:"},"163":{"id":"/docs/account/security/change-password-15","page_id":"/docs/account/security/change-password","tags":[],"type":"text","url":"/docs/account/security/change-password#password-requirements","content":"Be at least 8 characters"},"164":{"id":"/docs/account/security/change-password-16","page_id":"/docs/account/security/change-password","tags":[],"type":"text","url":"/docs/account/security/change-password#password-requirements","content":"Include at least one uppercase letter"},"165":{"id":"/docs/account/security/change-password-17","page_id":"/docs/account/security/change-password","tags":[],"type":"text","url":"/docs/account/security/change-password#password-requirements","content":"Include at least one lowercase letter"},"166":{"id":"/docs/account/security/change-password-18","page_id":"/docs/account/security/change-password","tags":[],"type":"text","url":"/docs/account/security/change-password#password-requirements","content":"Include at least one number"},"167":{"id":"/docs/account/security/change-password-19","page_id":"/docs/account/security/change-password","tags":[],"type":"text","url":"/docs/account/security/change-password#choose-a-strong-password","content":"Don't reuse passwords from other accounts."},"168":{"id":"/docs/account/security/change-password-20","page_id":"/docs/account/security/change-password","tags":[],"type":"text","url":"/docs/account/security/change-password#choose-a-strong-password","content":"Combine letters, numbers, and symbols."},"169":{"id":"/docs/account/security/change-password-21","page_id":"/docs/account/security/change-password","tags":[],"type":"text","url":"/docs/account/security/change-password#choose-a-strong-password","content":"Avoid common words or easy-to-guess phrases."},"170":{"id":"/docs/account/security/change-password-22","page_id":"/docs/account/security/change-password","tags":[],"type":"text","url":"/docs/account/security/change-password#choose-a-strong-password","content":"Update your password periodically."},"171":{"id":"/docs/account/security/change-password-23","page_id":"/docs/account/security/change-password","tags":[],"type":"text","url":"/docs/account/security/change-password#choose-a-strong-password","content":"Use a password manager to generate and store strong passwords."},"172":{"id":"/docs/account/security/change-password-24","page_id":"/docs/account/security/change-password","tags":[],"type":"text","url":"/docs/account/security/change-password#reset-a-forgotten-password","content":"Go to the sign-in page."},"173":{"id":"/docs/account/security/change-password-25","page_id":"/docs/account/security/change-password","tags":[],"type":"text","url":"/docs/account/security/change-password#reset-a-forgotten-password","content":"Click **Forgot Password**."},"174":{"id":"/docs/account/security/change-password-26","page_id":"/docs/account/security/change-password","tags":[],"type":"text","url":"/docs/account/security/change-password#reset-a-forgotten-password","content":"Enter your email."},"175":{"id":"/docs/account/security/change-password-27","page_id":"/docs/account/security/change-password","tags":[],"type":"text","url":"/docs/account/security/change-password#reset-a-forgotten-password","content":"Check your email for the reset link."},"176":{"id":"/docs/account/security/change-password-28","page_id":"/docs/account/security/change-password","tags":[],"type":"text","url":"/docs/account/security/change-password#reset-a-forgotten-password","content":"Follow the link to create a new password."},"177":{"id":"/docs/account/security/change-password-29","page_id":"/docs/account/security/change-password","tags":[],"type":"text","url":"/docs/account/security/change-password#protect-your-password","content":"Never share it."},"178":{"id":"/docs/account/security/change-password-30","page_id":"/docs/account/security/change-password","tags":[],"type":"text","url":"/docs/account/security/change-password#protect-your-password","content":"Always sign out on shared devices."},"179":{"id":"/docs/account/security/change-password-31","page_id":"/docs/account/security/change-password","tags":[],"type":"text","url":"/docs/account/security/change-password#protect-your-password","content":"Check your account activity periodically."},"180":{"id":"/docs/account/security/change-password-32","page_id":"/docs/account/security/change-password","tags":[],"type":"text","url":"/docs/account/security/change-password#related-topics","content":"Security Settings"},"181":{"id":"/docs/account/security/change-password-33","page_id":"/docs/account/security/change-password","tags":[],"type":"text","url":"/docs/account/security/change-password#related-topics","content":"Session Management"},"182":{"id":"/docs/account/security","page_id":"/docs/account/security","type":"page","content":"Security Settings","breadcrumbs":["Docs","Administer","Account Settings","Security Settings"],"tags":[],"url":"/docs/account/security"},"183":{"id":"/docs/account/security-0","page_id":"/docs/account/security","tags":[],"type":"text","url":"/docs/account/security","content":"Manage your password and active sessions."},"184":{"id":"/docs/account/security-1","page_id":"/docs/account/security","type":"heading","tags":[],"url":"/docs/account/security#change-password","content":"Change password"},"185":{"id":"/docs/account/security-2","page_id":"/docs/account/security","type":"heading","tags":[],"url":"/docs/account/security#session-management","content":"Session management"},"186":{"id":"/docs/account/security-3","page_id":"/docs/account/security","type":"heading","tags":[],"url":"/docs/account/security#keep-your-account-safe","content":"Keep your account safe"},"187":{"id":"/docs/account/security-4","page_id":"/docs/account/security","type":"heading","tags":[],"url":"/docs/account/security#related-topics","content":"Related topics"},"188":{"id":"/docs/account/security-5","page_id":"/docs/account/security","tags":[],"type":"text","url":"/docs/account/security","content":"Go to **Settings → Security** to manage your password and active sessions."},"189":{"id":"/docs/account/security-6","page_id":"/docs/account/security","tags":[],"type":"text","url":"/docs/account/security#change-password","content":"Go to **Settings → Security**."},"190":{"id":"/docs/account/security-7","page_id":"/docs/account/security","tags":[],"type":"text","url":"/docs/account/security#change-password","content":"Find the **Change Password** section."},"191":{"id":"/docs/account/security-8","page_id":"/docs/account/security","tags":[],"type":"text","url":"/docs/account/security#change-password","content":"Enter your current password."},"192":{"id":"/docs/account/security-9","page_id":"/docs/account/security","tags":[],"type":"text","url":"/docs/account/security#change-password","content":"Enter a new password that meets the listed requirements."},"193":{"id":"/docs/account/security-10","page_id":"/docs/account/security","tags":[],"type":"text","url":"/docs/account/security#change-password","content":"Confirm the new password."},"194":{"id":"/docs/account/security-11","page_id":"/docs/account/security","tags":[],"type":"text","url":"/docs/account/security#change-password","content":"Click **Save** or **Update Password**."},"195":{"id":"/docs/account/security-12","page_id":"/docs/account/security","tags":[],"type":"text","url":"/docs/account/security#change-password","content":"See Change Password for the full guide."},"196":{"id":"/docs/account/security-13","page_id":"/docs/account/security","tags":[],"type":"text","url":"/docs/account/security#session-management","content":"Review where you're signed in:"},"197":{"id":"/docs/account/security-14","page_id":"/docs/account/security","tags":[],"type":"text","url":"/docs/account/security#session-management","content":"Every device currently signed in"},"198":{"id":"/docs/account/security-15","page_id":"/docs/account/security","tags":[],"type":"text","url":"/docs/account/security#session-management","content":"Session details — device, location, last activity"},"199":{"id":"/docs/account/security-16","page_id":"/docs/account/security","tags":[],"type":"text","url":"/docs/account/security#session-management","content":"Revoke a specific session"},"200":{"id":"/docs/account/security-17","page_id":"/docs/account/security","tags":[],"type":"text","url":"/docs/account/security#session-management","content":"Sign out everywhere at once"},"201":{"id":"/docs/account/security-18","page_id":"/docs/account/security","tags":[],"type":"text","url":"/docs/account/security#session-management","content":"See Session Management for the full guide."},"202":{"id":"/docs/account/security-19","page_id":"/docs/account/security","tags":[],"type":"text","url":"/docs/account/security#keep-your-account-safe","content":"Use a unique, strong password."},"203":{"id":"/docs/account/security-20","page_id":"/docs/account/security","tags":[],"type":"text","url":"/docs/account/security#keep-your-account-safe","content":"Review active sessions regularly."},"204":{"id":"/docs/account/security-21","page_id":"/docs/account/security","tags":[],"type":"text","url":"/docs/account/security#keep-your-account-safe","content":"Sign out from shared or public devices."},"205":{"id":"/docs/account/security-22","page_id":"/docs/account/security","tags":[],"type":"text","url":"/docs/account/security#keep-your-account-safe","content":"Update your password periodically."},"206":{"id":"/docs/account/security-23","page_id":"/docs/account/security","tags":[],"type":"text","url":"/docs/account/security#related-topics","content":"Change Password"},"207":{"id":"/docs/account/security-24","page_id":"/docs/account/security","tags":[],"type":"text","url":"/docs/account/security#related-topics","content":"Session Management"},"208":{"id":"/docs/account/security-25","page_id":"/docs/account/security","tags":[],"type":"text","url":"/docs/account/security#related-topics","content":"Profile Settings"},"209":{"id":"/docs/account/security/session-management","page_id":"/docs/account/security/session-management","type":"page","content":"Session Management","breadcrumbs":["Docs","Administer","Account Settings","Security Settings"],"tags":[],"url":"/docs/account/security/session-management"},"210":{"id":"/docs/account/security/session-management-0","page_id":"/docs/account/security/session-management","tags":[],"type":"text","url":"/docs/account/security/session-management","content":"View and manage active sessions across your devices."},"211":{"id":"/docs/account/security/session-management-1","page_id":"/docs/account/security/session-management","type":"heading","tags":[],"url":"/docs/account/security/session-management#what-each-session-shows","content":"What each session shows"},"212":{"id":"/docs/account/security/session-management-2","page_id":"/docs/account/security/session-management","type":"heading","tags":[],"url":"/docs/account/security/session-management#sign-out-of-one-session","content":"Sign out of one session"},"213":{"id":"/docs/account/security/session-management-3","page_id":"/docs/account/security/session-management","type":"heading","tags":[],"url":"/docs/account/security/session-management#sign-out-everywhere","content":"Sign out everywhere"},"214":{"id":"/docs/account/security/session-management-4","page_id":"/docs/account/security/session-management","type":"heading","tags":[],"url":"/docs/account/security/session-management#session-hygiene","content":"Session hygiene"},"215":{"id":"/docs/account/security/session-management-5","page_id":"/docs/account/security/session-management","type":"heading","tags":[],"url":"/docs/account/security/session-management#respond-to-a-suspicious-session","content":"Respond to a suspicious session"},"216":{"id":"/docs/account/security/session-management-6","page_id":"/docs/account/security/session-management","type":"heading","tags":[],"url":"/docs/account/security/session-management#related-topics","content":"Related topics"},"217":{"id":"/docs/account/security/session-management-7","page_id":"/docs/account/security/session-management","tags":[],"type":"text","url":"/docs/account/security/session-management","content":"Go to **Settings → Security** and scroll to **Active Sessions** to see every device currently signed in to your account."},"218":{"id":"/docs/account/security/session-management-8","page_id":"/docs/account/security/session-management","tags":[],"type":"text","url":"/docs/account/security/session-management#what-each-session-shows","content":"**Device** — name or type (e.g. \"Chrome on Windows\", \"Safari on iPhone\")"},"219":{"id":"/docs/account/security/session-management-9","page_id":"/docs/account/security/session-management","tags":[],"type":"text","url":"/docs/account/security/session-management#what-each-session-shows","content":"**Location** — approximate location, based on IP address"},"220":{"id":"/docs/account/security/session-management-10","page_id":"/docs/account/security/session-management","tags":[],"type":"text","url":"/docs/account/security/session-management#what-each-session-shows","content":"**Last Activity** — when the session was last used"},"221":{"id":"/docs/account/security/session-management-11","page_id":"/docs/account/security/session-management","tags":[],"type":"text","url":"/docs/account/security/session-management#what-each-session-shows","content":"**Current Session** — marks the session you're using right now"},"222":{"id":"/docs/account/security/session-management-12","page_id":"/docs/account/security/session-management","tags":[],"type":"text","url":"/docs/account/security/session-management#sign-out-of-one-session","content":"Find the session you want to end."},"223":{"id":"/docs/account/security/session-management-13","page_id":"/docs/account/security/session-management","tags":[],"type":"text","url":"/docs/account/security/session-management#sign-out-of-one-session","content":"Click **Sign Out** or **Revoke**."},"224":{"id":"/docs/account/security/session-management-14","page_id":"/docs/account/security/session-management","tags":[],"type":"text","url":"/docs/account/security/session-management#sign-out-of-one-session","content":"Confirm."},"225":{"id":"/docs/account/security/session-management-15","page_id":"/docs/account/security/session-management","tags":[],"type":"text","url":"/docs/account/security/session-management#sign-out-of-one-session","content":"The session ends immediately. That device needs to sign in again."},"226":{"id":"/docs/account/security/session-management-16","page_id":"/docs/account/security/session-management","tags":[],"type":"text","url":"/docs/account/security/session-management#sign-out-everywhere","content":"Click **Sign Out All Sessions** (or **Sign Out Everywhere**)."},"227":{"id":"/docs/account/security/session-management-17","page_id":"/docs/account/security/session-management","tags":[],"type":"text","url":"/docs/account/security/session-management#sign-out-everywhere","content":"Confirm."},"228":{"id":"/docs/account/security/session-management-18","page_id":"/docs/account/security/session-management","tags":[],"type":"text","url":"/docs/account/security/session-management#sign-out-everywhere","content":"This signs you out of every device except the one you're using right now."},"229":{"id":"/docs/account/security/session-management-19","page_id":"/docs/account/security/session-management","tags":[],"type":"text","url":"/docs/account/security/session-management#sign-out-everywhere","content":"> **Warning** — you'll need to sign in again on each device afterward."},"230":{"id":"/docs/account/security/session-management-20","page_id":"/docs/account/security/session-management","tags":[],"type":"text","url":"/docs/account/security/session-management#session-hygiene","content":"Review active sessions periodically."},"231":{"id":"/docs/account/security/session-management-21","page_id":"/docs/account/security/session-management","tags":[],"type":"text","url":"/docs/account/security/session-management#session-hygiene","content":"If you see a session you don't recognize, sign it out immediately."},"232":{"id":"/docs/account/security/session-management-22","page_id":"/docs/account/security/session-management","tags":[],"type":"text","url":"/docs/account/security/session-management#session-hygiene","content":"Always sign out on shared or public computers."},"233":{"id":"/docs/account/security/session-management-23","page_id":"/docs/account/security/session-management","tags":[],"type":"text","url":"/docs/account/security/session-management#session-hygiene","content":"Watch last-activity times for anything unusual."},"234":{"id":"/docs/account/security/session-management-24","page_id":"/docs/account/security/session-management","tags":[],"type":"text","url":"/docs/account/security/session-management#respond-to-a-suspicious-session","content":"If you spot sessions from unknown devices or locations — or activity at odd times:"},"235":{"id":"/docs/account/security/session-management-25","page_id":"/docs/account/security/session-management","tags":[],"type":"text","url":"/docs/account/security/session-management#respond-to-a-suspicious-session","content":"Sign out the suspicious sessions immediately."},"236":{"id":"/docs/account/security/session-management-26","page_id":"/docs/account/security/session-management","tags":[],"type":"text","url":"/docs/account/security/session-management#respond-to-a-suspicious-session","content":"Change your password — see Change Password."},"237":{"id":"/docs/account/security/session-management-27","page_id":"/docs/account/security/session-management","tags":[],"type":"text","url":"/docs/account/security/session-management#respond-to-a-suspicious-session","content":"Contact support to report the activity."},"238":{"id":"/docs/account/security/session-management-28","page_id":"/docs/account/security/session-management","tags":[],"type":"text","url":"/docs/account/security/session-management#related-topics","content":"Security Settings"},"239":{"id":"/docs/account/security/session-management-29","page_id":"/docs/account/security/session-management","tags":[],"type":"text","url":"/docs/account/security/session-management#related-topics","content":"Change Password"},"240":{"id":"/docs/automations/workflows/actions","page_id":"/docs/automations/workflows/actions","type":"page","content":"Action nodes","breadcrumbs":["Docs","AI and Automations","Automations","Workflows"],"tags":[],"url":"/docs/automations/workflows/actions"},"241":{"id":"/docs/automations/workflows/actions-0","page_id":"/docs/automations/workflows/actions","tags":[],"type":"text","url":"/docs/automations/workflows/actions","content":"The steps that do the work — send messages, manage conversations, route, apply AI, and keep your CRM in sync — with the parameters and outputs of each."},"242":{"id":"/docs/automations/workflows/actions-1","page_id":"/docs/automations/workflows/actions","type":"heading","tags":[],"url":"/docs/automations/workflows/actions#conversation-management","content":"Conversation management"},"243":{"id":"/docs/automations/workflows/actions-2","page_id":"/docs/automations/workflows/actions","type":"heading","tags":[],"url":"/docs/automations/workflows/actions#open-conversation","content":"Open Conversation"},"244":{"id":"/docs/automations/workflows/actions-3","page_id":"/docs/automations/workflows/actions","type":"heading","tags":[],"url":"/docs/automations/workflows/actions#resolve-conversation","content":"Resolve Conversation"},"245":{"id":"/docs/automations/workflows/actions-4","page_id":"/docs/automations/workflows/actions","type":"heading","tags":[],"url":"/docs/automations/workflows/actions#star-conversation","content":"Star Conversation"},"246":{"id":"/docs/automations/workflows/actions-5","page_id":"/docs/automations/workflows/actions","type":"heading","tags":[],"url":"/docs/automations/workflows/actions#unstar-conversation","content":"Unstar Conversation"},"247":{"id":"/docs/automations/workflows/actions-6","page_id":"/docs/automations/workflows/actions","type":"heading","tags":[],"url":"/docs/automations/workflows/actions#messaging","content":"Messaging"},"248":{"id":"/docs/automations/workflows/actions-7","page_id":"/docs/automations/workflows/actions","type":"heading","tags":[],"url":"/docs/automations/workflows/actions#send-message","content":"Send Message"},"249":{"id":"/docs/automations/workflows/actions-8","page_id":"/docs/automations/workflows/actions","type":"heading","tags":[],"url":"/docs/automations/workflows/actions#send-email","content":"Send Email"},"250":{"id":"/docs/automations/workflows/actions-9","page_id":"/docs/automations/workflows/actions","type":"heading","tags":[],"url":"/docs/automations/workflows/actions#send-whatsapp-template","content":"Send WhatsApp Template"},"251":{"id":"/docs/automations/workflows/actions-10","page_id":"/docs/automations/workflows/actions","type":"heading","tags":[],"url":"/docs/automations/workflows/actions#labels","content":"Labels"},"252":{"id":"/docs/automations/workflows/actions-11","page_id":"/docs/automations/workflows/actions","type":"heading","tags":[],"url":"/docs/automations/workflows/actions#add-label","content":"Add Label"},"253":{"id":"/docs/automations/workflows/actions-12","page_id":"/docs/automations/workflows/actions","type":"heading","tags":[],"url":"/docs/automations/workflows/actions#remove-label","content":"Remove Label"},"254":{"id":"/docs/automations/workflows/actions-13","page_id":"/docs/automations/workflows/actions","type":"heading","tags":[],"url":"/docs/automations/workflows/actions#routing","content":"Routing"},"255":{"id":"/docs/automations/workflows/actions-14","page_id":"/docs/automations/workflows/actions","type":"heading","tags":[],"url":"/docs/automations/workflows/actions#assign-to-user","content":"Assign to User"},"256":{"id":"/docs/automations/workflows/actions-15","page_id":"/docs/automations/workflows/actions","type":"heading","tags":[],"url":"/docs/automations/workflows/actions#assign-to-ai","content":"Assign to AI"},"257":{"id":"/docs/automations/workflows/actions-16","page_id":"/docs/automations/workflows/actions","type":"heading","tags":[],"url":"/docs/automations/workflows/actions#ai","content":"AI"},"258":{"id":"/docs/automations/workflows/actions-17","page_id":"/docs/automations/workflows/actions","type":"heading","tags":[],"url":"/docs/automations/workflows/actions#ai-extraction","content":"AI Extraction"},"259":{"id":"/docs/automations/workflows/actions-18","page_id":"/docs/automations/workflows/actions","type":"heading","tags":[],"url":"/docs/automations/workflows/actions#crm","content":"CRM"},"260":{"id":"/docs/automations/workflows/actions-19","page_id":"/docs/automations/workflows/actions","type":"heading","tags":[],"url":"/docs/automations/workflows/actions#create-contact","content":"Create Contact"},"261":{"id":"/docs/automations/workflows/actions-20","page_id":"/docs/automations/workflows/actions","type":"heading","tags":[],"url":"/docs/automations/workflows/actions#update-contact","content":"Update Contact"},"262":{"id":"/docs/automations/workflows/actions-21","page_id":"/docs/automations/workflows/actions","type":"heading","tags":[],"url":"/docs/automations/workflows/actions#find-contact","content":"Find Contact"},"263":{"id":"/docs/automations/workflows/actions-22","page_id":"/docs/automations/workflows/actions","type":"heading","tags":[],"url":"/docs/automations/workflows/actions#change-contact-stage","content":"Change Contact Stage"},"264":{"id":"/docs/automations/workflows/actions-23","page_id":"/docs/automations/workflows/actions","type":"heading","tags":[],"url":"/docs/automations/workflows/actions#skill-set-actions","content":"Skill Set actions"},"265":{"id":"/docs/automations/workflows/actions-24","page_id":"/docs/automations/workflows/actions","type":"heading","tags":[],"url":"/docs/automations/workflows/actions#related","content":"Related"},"266":{"id":"/docs/automations/workflows/actions-25","page_id":"/docs/automations/workflows/actions","tags":[],"type":"text","url":"/docs/automations/workflows/actions","content":"Action nodes are where a workflow *does* something. Add as many as you need and chain them in any order. Every action's parameter fields accept `{{trigger.*}}` and `{{<step>.*}}` variables — optionally with an explicit format like `{{trigger.payload.total | toCurrency: \"INR\"}}` — and most actions also **produce** variables that later steps can read."},"267":{"id":"/docs/automations/workflows/actions-26","page_id":"/docs/automations/workflows/actions","tags":[],"type":"text","url":"/docs/automations/workflows/actions","content":"Conversation-scoped actions (Open, Resolve, Star, Send Message, Add Label, Assign…) need a conversation to act on. Under conversation triggers that's automatic. Under **Incoming Webhook**, **Contact Stage Changed**, or **Workflow Error**, supply one first — for example with **Send WhatsApp Template** to a phone number (it creates the conversation) or **Find Contact**. Each action below notes whether it requires a conversation."},"268":{"id":"/docs/automations/workflows/actions-27","page_id":"/docs/automations/workflows/actions","tags":[],"type":"text","url":"/docs/automations/workflows/actions","content":"Every action that runs on a conversation returns `{{<step>.conversationId}}`, so you can pass the conversation forward. Action-specific outputs are listed with each one."},"269":{"id":"/docs/automations/workflows/actions-28","page_id":"/docs/automations/workflows/actions","tags":[],"type":"text","url":"/docs/automations/workflows/actions#open-conversation","content":"Sets the conversation's status to **Open**."},"270":{"id":"/docs/automations/workflows/actions-29","page_id":"/docs/automations/workflows/actions","tags":[],"type":"text","url":"/docs/automations/workflows/actions#open-conversation","content":"**Needs a conversation:** Yes · &#x2A;*Parameters:** none · &#x2A;*Output:** `conversationId`"},"271":{"id":"/docs/automations/workflows/actions-30","page_id":"/docs/automations/workflows/actions","tags":[],"type":"text","url":"/docs/automations/workflows/actions#resolve-conversation","content":"Marks the conversation **Resolved**. Note this only changes the status — it does **not** unassign the AI persona, so the agent keeps replying if one is assigned. To stop AI replies, use **Assign to User** as well."},"272":{"id":"/docs/automations/workflows/actions-31","page_id":"/docs/automations/workflows/actions","tags":[],"type":"text","url":"/docs/automations/workflows/actions#resolve-conversation","content":"**Needs a conversation:** Yes · &#x2A;*Parameters:** none · &#x2A;*Output:** `conversationId`"},"273":{"id":"/docs/automations/workflows/actions-32","page_id":"/docs/automations/workflows/actions","tags":[],"type":"text","url":"/docs/automations/workflows/actions#star-conversation","content":"Stars the conversation for quick access."},"274":{"id":"/docs/automations/workflows/actions-33","page_id":"/docs/automations/workflows/actions","tags":[],"type":"text","url":"/docs/automations/workflows/actions#star-conversation","content":"**Needs a conversation:** Yes · &#x2A;*Parameters:** none · &#x2A;*Output:** `conversationId`"},"275":{"id":"/docs/automations/workflows/actions-34","page_id":"/docs/automations/workflows/actions","tags":[],"type":"text","url":"/docs/automations/workflows/actions#unstar-conversation","content":"Removes the star."},"276":{"id":"/docs/automations/workflows/actions-35","page_id":"/docs/automations/workflows/actions","tags":[],"type":"text","url":"/docs/automations/workflows/actions#unstar-conversation","content":"**Needs a conversation:** Yes · &#x2A;*Parameters:** none · &#x2A;*Output:** `conversationId`"},"277":{"id":"/docs/automations/workflows/actions-36","page_id":"/docs/automations/workflows/actions","tags":[],"type":"text","url":"/docs/automations/workflows/actions#send-message","content":"Sends a message into the conversation. Compose the text right in the node."},"278":{"id":"/docs/automations/workflows/actions-37","page_id":"/docs/automations/workflows/actions","tags":[],"type":"text","url":"/docs/automations/workflows/actions#send-message","content":"**Needs a conversation:** Yes"},"279":{"id":"/docs/automations/workflows/actions-38","page_id":"/docs/automations/workflows/actions","tags":[],"type":"text","url":"/docs/automations/workflows/actions#send-message","content":"**Parameters:**"},"280":{"id":"/docs/automations/workflows/actions-39","page_id":"/docs/automations/workflows/actions","tags":[],"type":"text","url":"/docs/automations/workflows/actions#send-message","content":"**Message** — the body. Supports `{{...}}` templating."},"281":{"id":"/docs/automations/workflows/actions-40","page_id":"/docs/automations/workflows/actions","tags":[],"type":"text","url":"/docs/automations/workflows/actions#send-message","content":"**Generate with AI** — when on, the message text is used as a *prompt* and the reply is written by AI."},"282":{"id":"/docs/automations/workflows/actions-41","page_id":"/docs/automations/workflows/actions","tags":[],"type":"text","url":"/docs/automations/workflows/actions#send-message","content":"**Quick replies** — optional tappable buttons; each has a `title` and an optional `payload` that comes back when the customer taps it."},"283":{"id":"/docs/automations/workflows/actions-42","page_id":"/docs/automations/workflows/actions","tags":[],"type":"text","url":"/docs/automations/workflows/actions#send-message","content":"**Attachments** — optional media/files; give each a public `url` and a `type` of `IMAGE`, `VIDEO`, `AUDIO`, or `FILE`."},"284":{"id":"/docs/automations/workflows/actions-43","page_id":"/docs/automations/workflows/actions","tags":[],"type":"text","url":"/docs/automations/workflows/actions#send-message","content":"**Outputs:** `conversationId`, `messageId`, `quickReplyCount`, `attachmentCount`"},"285":{"id":"/docs/automations/workflows/actions-44","page_id":"/docs/automations/workflows/actions","tags":[],"type":"text","url":"/docs/automations/workflows/actions#send-message","content":"This send is independent of the built-in AI agent — if a persona is assigned, its reply still goes out, and on a new conversation it often lands *before* this step runs. Use a workflow message to complement the agent, and see Workflows and the built-in AI agent if you need the workflow to own the response."},"286":{"id":"/docs/automations/workflows/actions-45","page_id":"/docs/automations/workflows/actions","tags":[],"type":"text","url":"/docs/automations/workflows/actions#send-message","content":"On WhatsApp you can only send a free-form message while the customer-service window is open (they messaged in the last 24 hours). To start a conversation, or to reach someone after the window closes, use **Send WhatsApp Template** with an approved template instead. A Decision node's **24h Reply Window** condition lets you branch between the two."},"287":{"id":"/docs/automations/workflows/actions-46","page_id":"/docs/automations/workflows/actions","tags":[],"type":"text","url":"/docs/automations/workflows/actions#send-email","content":"Sends an email reply on the conversation's email-channel thread."},"288":{"id":"/docs/automations/workflows/actions-47","page_id":"/docs/automations/workflows/actions","tags":[],"type":"text","url":"/docs/automations/workflows/actions#send-email","content":"**Needs a conversation:** Yes (an email conversation)"},"289":{"id":"/docs/automations/workflows/actions-48","page_id":"/docs/automations/workflows/actions","tags":[],"type":"text","url":"/docs/automations/workflows/actions#send-email","content":"**Parameters:** **To** / **Cc** / **Bcc** (optional; default recipient is the contact's address, comma-separate multiple), **Subject** (optional; defaults to the thread's subject), **HTML** body (preferred), or plain-text **Message** as a fallback. All support templating. One of HTML or Message must be non-empty."},"290":{"id":"/docs/automations/workflows/actions-49","page_id":"/docs/automations/workflows/actions","tags":[],"type":"text","url":"/docs/automations/workflows/actions#send-email","content":"**Outputs:** `conversationId`, `messageId`, `subject`"},"291":{"id":"/docs/automations/workflows/actions-50","page_id":"/docs/automations/workflows/actions","tags":[],"type":"text","url":"/docs/automations/workflows/actions#send-email","content":"Send Email is gated by a feature flag. If you don't see it, contact support to enable it for your organization."},"292":{"id":"/docs/automations/workflows/actions-51","page_id":"/docs/automations/workflows/actions","tags":[],"type":"text","url":"/docs/automations/workflows/actions#send-whatsapp-template","content":"Sends an approved **WhatsApp template** — the only way to start a WhatsApp conversation or message someone outside the 24-hour window."},"293":{"id":"/docs/automations/workflows/actions-52","page_id":"/docs/automations/workflows/actions","tags":[],"type":"text","url":"/docs/automations/workflows/actions#send-whatsapp-template","content":"**Needs a conversation:** No. It works two ways:"},"294":{"id":"/docs/automations/workflows/actions-53","page_id":"/docs/automations/workflows/actions","tags":[],"type":"text","url":"/docs/automations/workflows/actions#send-whatsapp-template","content":"**Into a conversation** — leave the recipient blank; it uses the trigger's conversation."},"295":{"id":"/docs/automations/workflows/actions-54","page_id":"/docs/automations/workflows/actions","tags":[],"type":"text","url":"/docs/automations/workflows/actions#send-whatsapp-template","content":"**To a phone number** — under a trigger with no conversation (like **Incoming Webhook**), set **Recipient phone**. The step **creates or reuses** that person's conversation, so later steps act on it automatically."},"296":{"id":"/docs/automations/workflows/actions-55","page_id":"/docs/automations/workflows/actions","tags":[],"type":"text","url":"/docs/automations/workflows/actions#send-whatsapp-template","content":"**Parameters:** **Conversation** (optional), **Recipient phone** / **Recipient name** (for mode 2), **Channel** (required when sending to a phone), **Template** (required when sending to a phone; reuses the last template sent when a conversation is bound), **Body variables** (map of name → value), **Header text** or **Header media URL**. All values support templating."},"297":{"id":"/docs/automations/workflows/actions-56","page_id":"/docs/automations/workflows/actions","tags":[],"type":"text","url":"/docs/automations/workflows/actions#send-whatsapp-template","content":"**Outputs:** `conversationId`, `conversationCreated` (false = reused), `messageId`, `templateId`, `templateName`"},"298":{"id":"/docs/automations/workflows/actions-57","page_id":"/docs/automations/workflows/actions","tags":[],"type":"text","url":"/docs/automations/workflows/actions#add-label","content":"Applies one or more existing labels to the conversation."},"299":{"id":"/docs/automations/workflows/actions-58","page_id":"/docs/automations/workflows/actions","tags":[],"type":"text","url":"/docs/automations/workflows/actions#add-label","content":"**Needs a conversation:** Yes · &#x2A;*Parameter:** the label(s) to add · &#x2A;*Outputs:** `conversationId`, `labelIds`"},"300":{"id":"/docs/automations/workflows/actions-59","page_id":"/docs/automations/workflows/actions","tags":[],"type":"text","url":"/docs/automations/workflows/actions#remove-label","content":"Removes one or more labels from the conversation."},"301":{"id":"/docs/automations/workflows/actions-60","page_id":"/docs/automations/workflows/actions","tags":[],"type":"text","url":"/docs/automations/workflows/actions#remove-label","content":"**Needs a conversation:** Yes · &#x2A;*Parameter:** the label(s) to remove · &#x2A;*Outputs:** `conversationId`, `labelIds`"},"302":{"id":"/docs/automations/workflows/actions-61","page_id":"/docs/automations/workflows/actions","tags":[],"type":"text","url":"/docs/automations/workflows/actions#assign-to-user","content":"Assigns the conversation to a specific teammate — **and clears the AI assignee**, so the built-in agent stops replying. This is the way to route a conversation away from AI."},"303":{"id":"/docs/automations/workflows/actions-62","page_id":"/docs/automations/workflows/actions","tags":[],"type":"text","url":"/docs/automations/workflows/actions#assign-to-user","content":"**Needs a conversation:** Yes · &#x2A;*Parameter:** the target user · &#x2A;*Outputs:** `conversationId`, `userId`"},"304":{"id":"/docs/automations/workflows/actions-63","page_id":"/docs/automations/workflows/actions","tags":[],"type":"text","url":"/docs/automations/workflows/actions#assign-to-ai","content":"Assigns the conversation to a specific AI persona, **overriding the default persona** Cloodot would otherwise pick. It sets who answers — it doesn't send a reply by itself; the chosen persona responds from the conversation's next message on."},"305":{"id":"/docs/automations/workflows/actions-64","page_id":"/docs/automations/workflows/actions","tags":[],"type":"text","url":"/docs/automations/workflows/actions#assign-to-ai","content":"**Needs a conversation:** Yes · &#x2A;*Parameter:** the AI persona version · &#x2A;*Outputs:** `conversationId`, `personaVersionId`"},"306":{"id":"/docs/automations/workflows/actions-65","page_id":"/docs/automations/workflows/actions","tags":[],"type":"text","url":"/docs/automations/workflows/actions#assign-to-ai","content":"On a new conversation the agent usually replies before a workflow's assignment runs, so **Assign to User** takes effect from the *next* message rather than suppressing the first reply. Assign early when a conversation shouldn't be handled by AI. Full detail: Workflows and the built-in AI agent."},"307":{"id":"/docs/automations/workflows/actions-66","page_id":"/docs/automations/workflows/actions","tags":[],"type":"text","url":"/docs/automations/workflows/actions#ai-extraction","content":"Reads a source — by default **the previous step's output** — and pulls out the fields you define, turning free-form text or a raw API response into structured data you can branch on."},"308":{"id":"/docs/automations/workflows/actions-67","page_id":"/docs/automations/workflows/actions","tags":[],"type":"text","url":"/docs/automations/workflows/actions#ai-extraction","content":"**Needs a conversation:** Only when **Extract from** is set to *Conversation*. Reading the previous step (or a custom input) works under any trigger, including webhooks."},"309":{"id":"/docs/automations/workflows/actions-68","page_id":"/docs/automations/workflows/actions","tags":[],"type":"text","url":"/docs/automations/workflows/actions#ai-extraction","content":"**Parameters:**"},"310":{"id":"/docs/automations/workflows/actions-69","page_id":"/docs/automations/workflows/actions","tags":[],"type":"text","url":"/docs/automations/workflows/actions#ai-extraction","content":"**Extract from** → *Previous step* (the output of the step wired into this one), *Conversation* (the transcript, up to the last 50 messages), or *Custom* (any value you bind, e.g. `{{fetch_order.response.body}}`)"},"311":{"id":"/docs/automations/workflows/actions-70","page_id":"/docs/automations/workflows/actions","tags":[],"type":"text","url":"/docs/automations/workflows/actions#ai-extraction","content":"**Fields** — the schema to extract into. One row per value: a **name**, a **type** (text, number, yes/no, or list of text), and a **description** telling the model what to look for. The description is what the model actually extracts against, so it's worth writing."},"312":{"id":"/docs/automations/workflows/actions-71","page_id":"/docs/automations/workflows/actions","tags":[],"type":"text","url":"/docs/automations/workflows/actions#ai-extraction","content":"**Instructions** — extra steering. Required only when no fields are defined, in which case the model decides the shape from the instructions alone."},"313":{"id":"/docs/automations/workflows/actions-72","page_id":"/docs/automations/workflows/actions","tags":[],"type":"text","url":"/docs/automations/workflows/actions#ai-extraction","content":"**Outputs:** `conversationId`, `extractedData` — each field lands under its own name, so reference it downstream as `{{ai_extraction.extractedData.<name>}}` (or with a Decision node's **Variable** condition on the same path). A field the source doesn't state comes back `null` rather than invented."},"314":{"id":"/docs/automations/workflows/actions-73","page_id":"/docs/automations/workflows/actions","tags":[],"type":"text","url":"/docs/automations/workflows/actions#ai-extraction","content":"The common pairing is **Simple API Request → AI Extraction**: fetch an order, an invoice, or a CRM record, then pull the two or three values you actually need out of the response into named fields. Large responses are truncated at 12,000 characters before the model reads them."},"315":{"id":"/docs/automations/workflows/actions-74","page_id":"/docs/automations/workflows/actions","tags":[],"type":"text","url":"/docs/automations/workflows/actions#crm","content":"These actions operate on a **contact**, so they work under any trigger — including webhooks, the classic \"external CRM fired a webhook → mirror the contact\" flow."},"316":{"id":"/docs/automations/workflows/actions-75","page_id":"/docs/automations/workflows/actions","tags":[],"type":"text","url":"/docs/automations/workflows/actions#create-contact","content":"Creates a contact in your CRM, with custom fields and a policy for duplicates."},"317":{"id":"/docs/automations/workflows/actions-76","page_id":"/docs/automations/workflows/actions","tags":[],"type":"text","url":"/docs/automations/workflows/actions#create-contact","content":"**Needs a conversation:** No"},"318":{"id":"/docs/automations/workflows/actions-77","page_id":"/docs/automations/workflows/actions","tags":[],"type":"text","url":"/docs/automations/workflows/actions#create-contact","content":"**Parameters:** **Name** (required), **Phone**, **Email** (both used to match existing contacts), **Stage**, **Custom fields** (one row per field; blank values are skipped), and **If a match exists** → `update` (default), `skip`, or `fail`."},"319":{"id":"/docs/automations/workflows/actions-78","page_id":"/docs/automations/workflows/actions","tags":[],"type":"text","url":"/docs/automations/workflows/actions#create-contact","content":"**Outputs:** `contactId`, `created` (false = matched an existing contact), `name`, `email`, `phone`, `stageId`"},"320":{"id":"/docs/automations/workflows/actions-79","page_id":"/docs/automations/workflows/actions","tags":[],"type":"text","url":"/docs/automations/workflows/actions#update-contact","content":"Updates a contact's details and custom fields. Blank values keep the current data."},"321":{"id":"/docs/automations/workflows/actions-80","page_id":"/docs/automations/workflows/actions","tags":[],"type":"text","url":"/docs/automations/workflows/actions#update-contact","content":"**Needs a conversation:** No — targets the **Contact** parameter (templatable, e.g. `{{trigger.contactId}}`) or, when blank, the triggering conversation's contact."},"322":{"id":"/docs/automations/workflows/actions-81","page_id":"/docs/automations/workflows/actions","tags":[],"type":"text","url":"/docs/automations/workflows/actions#update-contact","content":"**Parameters:** **Contact** (optional), **Name**, **Phone**, **Email**, **Custom fields**"},"323":{"id":"/docs/automations/workflows/actions-82","page_id":"/docs/automations/workflows/actions","tags":[],"type":"text","url":"/docs/automations/workflows/actions#update-contact","content":"**Outputs:** `contactId`, `updatedFields`, `name`, `email`, `phone`"},"324":{"id":"/docs/automations/workflows/actions-83","page_id":"/docs/automations/workflows/actions","tags":[],"type":"text","url":"/docs/automations/workflows/actions#find-contact","content":"Looks up a contact by phone or email so later steps can use it. Returns `found = false` instead of failing when there's no match — branch on it with a Decision node."},"325":{"id":"/docs/automations/workflows/actions-84","page_id":"/docs/automations/workflows/actions","tags":[],"type":"text","url":"/docs/automations/workflows/actions#find-contact","content":"**Needs a conversation:** No"},"326":{"id":"/docs/automations/workflows/actions-85","page_id":"/docs/automations/workflows/actions","tags":[],"type":"text","url":"/docs/automations/workflows/actions#find-contact","content":"**Parameters:** **Phone** (checked first) and/or **Email**. Both support templating."},"327":{"id":"/docs/automations/workflows/actions-86","page_id":"/docs/automations/workflows/actions","tags":[],"type":"text","url":"/docs/automations/workflows/actions#find-contact","content":"**Outputs:** `found`, `contactId`, `name`, `email`, `phone`, `stageId`, `stageName`, `customFields`"},"328":{"id":"/docs/automations/workflows/actions-87","page_id":"/docs/automations/workflows/actions","tags":[],"type":"text","url":"/docs/automations/workflows/actions#change-contact-stage","content":"Moves a contact to a lifecycle stage in your pipeline."},"329":{"id":"/docs/automations/workflows/actions-88","page_id":"/docs/automations/workflows/actions","tags":[],"type":"text","url":"/docs/automations/workflows/actions#change-contact-stage","content":"**Needs a conversation:** No — targets the **Contact** parameter or the triggering conversation's contact."},"330":{"id":"/docs/automations/workflows/actions-89","page_id":"/docs/automations/workflows/actions","tags":[],"type":"text","url":"/docs/automations/workflows/actions#change-contact-stage","content":"**Parameters:** **Stage** (required), **Contact** (optional)"},"331":{"id":"/docs/automations/workflows/actions-90","page_id":"/docs/automations/workflows/actions","tags":[],"type":"text","url":"/docs/automations/workflows/actions#change-contact-stage","content":"**Outputs:** `contactId`, `fromStageId`, `toStageId`, `toStageName`"},"332":{"id":"/docs/automations/workflows/actions-91","page_id":"/docs/automations/workflows/actions","tags":[],"type":"text","url":"/docs/automations/workflows/actions#skill-set-actions","content":"Installed Skill Sets show up here too, each listed as `{Skill Set} · {skill}`. They appear only when the Skill Set is installed, and let a workflow call your custom skills as a step."},"333":{"id":"/docs/automations/workflows/actions-92","page_id":"/docs/automations/workflows/actions","tags":[],"type":"text","url":"/docs/automations/workflows/actions#skill-set-actions","content":"To stop infinite loops, some actions are hidden based on your trigger. A workflow triggered by **Label Added** can't **Add Label**; **Conversation Resolved** can't **Resolve Conversation**; **Contact Stage Changed** can't **Change Contact Stage**; and so on for each matching trigger–action pair."},"334":{"id":"/docs/automations/workflows/actions-93","page_id":"/docs/automations/workflows/actions","tags":[],"type":"text","url":"/docs/automations/workflows/actions#related","content":"<Card title=\"Trigger nodes\" href=\"/docs/automations/workflows/triggers\" description=\"The events that start a workflow\" icon=\"Zap\" />"},"335":{"id":"/docs/automations/workflows/actions-94","page_id":"/docs/automations/workflows/actions","tags":[],"type":"text","url":"/docs/automations/workflows/actions#related","content":"<Card title=\"Logic & flow nodes\" href=\"/docs/automations/workflows/logic-nodes\" description=\"Decisions, delays, endings, and API requests\" icon=\"GitBranch\" />"},"336":{"id":"/docs/automations/workflows/actions-95","page_id":"/docs/automations/workflows/actions","tags":[],"type":"text","url":"/docs/automations/workflows/actions#related","content":"<Card title=\"Use cases by industry\" href=\"/docs/automations/workflows/use-cases\" description=\"Ready-to-build recipes for your business\" icon=\"Lightbulb\" />"},"337":{"id":"/docs/automations/workflows","page_id":"/docs/automations/workflows","type":"page","content":"Workflows","breadcrumbs":["Docs","AI and Automations","Automations","Workflows"],"tags":[],"url":"/docs/automations/workflows"},"338":{"id":"/docs/automations/workflows-0","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows","content":"Automate your conversation management with visual, drag-and-drop workflows that trigger on events and take action automatically."},"339":{"id":"/docs/automations/workflows-1","page_id":"/docs/automations/workflows","type":"heading","tags":[],"url":"/docs/automations/workflows#what-to-automate","content":"What to automate"},"340":{"id":"/docs/automations/workflows-2","page_id":"/docs/automations/workflows","type":"heading","tags":[],"url":"/docs/automations/workflows#workflows-and-the-built-in-ai-agent","content":"Workflows and the built-in AI agent"},"341":{"id":"/docs/automations/workflows-3","page_id":"/docs/automations/workflows","type":"heading","tags":[],"url":"/docs/automations/workflows#the-workflows-page","content":"The Workflows page"},"342":{"id":"/docs/automations/workflows-4","page_id":"/docs/automations/workflows","type":"heading","tags":[],"url":"/docs/automations/workflows#workflow-statuses","content":"Workflow statuses"},"343":{"id":"/docs/automations/workflows-5","page_id":"/docs/automations/workflows","type":"heading","tags":[],"url":"/docs/automations/workflows#create-a-workflow","content":"Create a workflow"},"344":{"id":"/docs/automations/workflows-6","page_id":"/docs/automations/workflows","type":"heading","tags":[],"url":"/docs/automations/workflows#the-workflow-editor","content":"The workflow editor"},"345":{"id":"/docs/automations/workflows-7","page_id":"/docs/automations/workflows","type":"heading","tags":[],"url":"/docs/automations/workflows#canvas","content":"Canvas"},"346":{"id":"/docs/automations/workflows-8","page_id":"/docs/automations/workflows","type":"heading","tags":[],"url":"/docs/automations/workflows#left-sidebar","content":"Left sidebar"},"347":{"id":"/docs/automations/workflows-9","page_id":"/docs/automations/workflows","type":"heading","tags":[],"url":"/docs/automations/workflows#right-sidebar","content":"Right sidebar"},"348":{"id":"/docs/automations/workflows-10","page_id":"/docs/automations/workflows","type":"heading","tags":[],"url":"/docs/automations/workflows#top-action-bar","content":"Top action bar"},"349":{"id":"/docs/automations/workflows-11","page_id":"/docs/automations/workflows","type":"heading","tags":[],"url":"/docs/automations/workflows#triggers","content":"Triggers"},"350":{"id":"/docs/automations/workflows-12","page_id":"/docs/automations/workflows","type":"heading","tags":[],"url":"/docs/automations/workflows#available-triggers","content":"Available triggers"},"351":{"id":"/docs/automations/workflows-13","page_id":"/docs/automations/workflows","type":"heading","tags":[],"url":"/docs/automations/workflows#incoming-webhook-setup","content":"Incoming Webhook setup"},"352":{"id":"/docs/automations/workflows-14","page_id":"/docs/automations/workflows","type":"heading","tags":[],"url":"/docs/automations/workflows#actions","content":"Actions"},"353":{"id":"/docs/automations/workflows-15","page_id":"/docs/automations/workflows","type":"heading","tags":[],"url":"/docs/automations/workflows#messaging","content":"Messaging"},"354":{"id":"/docs/automations/workflows-16","page_id":"/docs/automations/workflows","type":"heading","tags":[],"url":"/docs/automations/workflows#conversation-management","content":"Conversation management"},"355":{"id":"/docs/automations/workflows-17","page_id":"/docs/automations/workflows","type":"heading","tags":[],"url":"/docs/automations/workflows#labels","content":"Labels"},"356":{"id":"/docs/automations/workflows-18","page_id":"/docs/automations/workflows","type":"heading","tags":[],"url":"/docs/automations/workflows#assignment","content":"Assignment"},"357":{"id":"/docs/automations/workflows-19","page_id":"/docs/automations/workflows","type":"heading","tags":[],"url":"/docs/automations/workflows#ai-powered","content":"AI-powered"},"358":{"id":"/docs/automations/workflows-20","page_id":"/docs/automations/workflows","type":"heading","tags":[],"url":"/docs/automations/workflows#crm","content":"CRM"},"359":{"id":"/docs/automations/workflows-21","page_id":"/docs/automations/workflows","type":"heading","tags":[],"url":"/docs/automations/workflows#using-variables","content":"Using variables"},"360":{"id":"/docs/automations/workflows-22","page_id":"/docs/automations/workflows","type":"heading","tags":[],"url":"/docs/automations/workflows#formatting-a-variable","content":"Formatting a variable"},"361":{"id":"/docs/automations/workflows-23","page_id":"/docs/automations/workflows","type":"heading","tags":[],"url":"/docs/automations/workflows#decision-nodes","content":"Decision nodes"},"362":{"id":"/docs/automations/workflows-24","page_id":"/docs/automations/workflows","type":"heading","tags":[],"url":"/docs/automations/workflows#set-one-up","content":"Set one up"},"363":{"id":"/docs/automations/workflows-25","page_id":"/docs/automations/workflows","type":"heading","tags":[],"url":"/docs/automations/workflows#available-condition-fields","content":"Available condition fields"},"364":{"id":"/docs/automations/workflows-26","page_id":"/docs/automations/workflows","type":"heading","tags":[],"url":"/docs/automations/workflows#delay-nodes","content":"Delay nodes"},"365":{"id":"/docs/automations/workflows-27","page_id":"/docs/automations/workflows","type":"heading","tags":[],"url":"/docs/automations/workflows#set-the-delay","content":"Set the delay"},"366":{"id":"/docs/automations/workflows-28","page_id":"/docs/automations/workflows","type":"heading","tags":[],"url":"/docs/automations/workflows#simple-api-request-nodes","content":"Simple API Request nodes"},"367":{"id":"/docs/automations/workflows-29","page_id":"/docs/automations/workflows","type":"heading","tags":[],"url":"/docs/automations/workflows#configure-the-request","content":"Configure the request"},"368":{"id":"/docs/automations/workflows-30","page_id":"/docs/automations/workflows","type":"heading","tags":[],"url":"/docs/automations/workflows#use-cases","content":"Use cases"},"369":{"id":"/docs/automations/workflows-31","page_id":"/docs/automations/workflows","type":"heading","tags":[],"url":"/docs/automations/workflows#versioning","content":"Versioning"},"370":{"id":"/docs/automations/workflows-32","page_id":"/docs/automations/workflows","type":"heading","tags":[],"url":"/docs/automations/workflows#execution-settings","content":"Execution settings"},"371":{"id":"/docs/automations/workflows-33","page_id":"/docs/automations/workflows","type":"heading","tags":[],"url":"/docs/automations/workflows#build-an-error-workflow","content":"Build an error workflow"},"372":{"id":"/docs/automations/workflows-34","page_id":"/docs/automations/workflows","type":"heading","tags":[],"url":"/docs/automations/workflows#test-a-workflow","content":"Test a workflow"},"373":{"id":"/docs/automations/workflows-35","page_id":"/docs/automations/workflows","type":"heading","tags":[],"url":"/docs/automations/workflows#execution-history","content":"Execution history"},"374":{"id":"/docs/automations/workflows-36","page_id":"/docs/automations/workflows","type":"heading","tags":[],"url":"/docs/automations/workflows#retry-and-cancel-runs","content":"Retry and cancel runs"},"375":{"id":"/docs/automations/workflows-37","page_id":"/docs/automations/workflows","type":"heading","tags":[],"url":"/docs/automations/workflows#execution-modes","content":"Execution modes"},"376":{"id":"/docs/automations/workflows-38","page_id":"/docs/automations/workflows","type":"heading","tags":[],"url":"/docs/automations/workflows#export-and-import-workflows","content":"Export and import workflows"},"377":{"id":"/docs/automations/workflows-39","page_id":"/docs/automations/workflows","type":"heading","tags":[],"url":"/docs/automations/workflows#workflow-examples","content":"Workflow examples"},"378":{"id":"/docs/automations/workflows-40","page_id":"/docs/automations/workflows","type":"heading","tags":[],"url":"/docs/automations/workflows#auto-assign-by-channel","content":"Auto-assign by channel"},"379":{"id":"/docs/automations/workflows-41","page_id":"/docs/automations/workflows","type":"heading","tags":[],"url":"/docs/automations/workflows#delayed-follow-up","content":"Delayed follow-up"},"380":{"id":"/docs/automations/workflows-42","page_id":"/docs/automations/workflows","type":"heading","tags":[],"url":"/docs/automations/workflows#smart-labeling-and-escalation","content":"Smart labeling and escalation"},"381":{"id":"/docs/automations/workflows-43","page_id":"/docs/automations/workflows","type":"heading","tags":[],"url":"/docs/automations/workflows#notify-an-external-system","content":"Notify an external system"},"382":{"id":"/docs/automations/workflows-44","page_id":"/docs/automations/workflows","type":"heading","tags":[],"url":"/docs/automations/workflows#tips-for-reliable-workflows","content":"Tips for reliable workflows"},"383":{"id":"/docs/automations/workflows-45","page_id":"/docs/automations/workflows","type":"heading","tags":[],"url":"/docs/automations/workflows#node-reference","content":"Node reference"},"384":{"id":"/docs/automations/workflows-46","page_id":"/docs/automations/workflows","type":"heading","tags":[],"url":"/docs/automations/workflows#related-topics","content":"Related topics"},"385":{"id":"/docs/automations/workflows-47","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows","content":"Workflows handle the repetitive parts of conversation management for you. Set one up once and it runs every time a matching event happens — no more manually assigning conversations, adding labels, or sending follow-ups."},"386":{"id":"/docs/automations/workflows-48","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows","content":"Think \"if this happens, then do that\" — with the power to chain steps, branch on conditions, wait for the right moment, and call external services."},"387":{"id":"/docs/automations/workflows-49","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#what-to-automate","content":"**Route conversations** — assign incoming messages to the right teammate or AI persona based on channel, content, or labels"},"388":{"id":"/docs/automations/workflows-50","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#what-to-automate","content":"**Send automated messages** — welcome new conversations, follow up after a delay, or notify customers of status changes"},"389":{"id":"/docs/automations/workflows-51","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#what-to-automate","content":"**Organize conversations** — add or remove labels, star important ones, resolve the finished"},"390":{"id":"/docs/automations/workflows-52","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#what-to-automate","content":"**Extract insights** — use the AI agent to auto-extract labels, sentiment, and custom field values"},"391":{"id":"/docs/automations/workflows-53","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#what-to-automate","content":"**Connect external services** — call your other tools through their APIs"},"392":{"id":"/docs/automations/workflows-54","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#workflows-and-the-built-in-ai-agent","content":"Cloodot already handles conversations on its own. When a message comes in, it can auto-assign your default AI persona, and the agent replies, searches your knowledge base, follows up, and hands over to a team when it should. &#x2A;*Workflows run *alongside* this built-in flow — they don't switch it off.** Knowing how the two interact keeps your workflows predictable."},"393":{"id":"/docs/automations/workflows-55","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#workflows-and-the-built-in-ai-agent","content":"**The AI usually replies first on a new conversation.** A workflow's steps run on their own timeline, a beat behind the incoming message, so the agent's first reply often lands before your workflow's **Send Message** does. Treat a workflow message as a *complement* to the AI's response, not a replacement for it."},"394":{"id":"/docs/automations/workflows-56","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#workflows-and-the-built-in-ai-agent","content":"**To change who owns a conversation, assign it.**"},"395":{"id":"/docs/automations/workflows-57","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#workflows-and-the-built-in-ai-agent","content":"**Assign to AI** pins a *specific* persona, overriding the default one Cloodot would have picked. That persona answers from the next message on."},"396":{"id":"/docs/automations/workflows-58","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#workflows-and-the-built-in-ai-agent","content":"**Assign to User** hands the conversation to a teammate *and clears the AI assignee*, so the agent stops replying. This is the way to route a conversation away from AI — do it early, since a persona the agent has already picked up keeps the current reply."},"397":{"id":"/docs/automations/workflows-59","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#workflows-and-the-built-in-ai-agent","content":"**Resolving or sending a message from a workflow doesn't silence the AI.** **Resolve Conversation** only sets the status; it doesn't unassign the agent, and the AI keeps replying while a persona is assigned. To stop AI replies, reassign the conversation to a human."},"398":{"id":"/docs/automations/workflows-60","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#workflows-and-the-built-in-ai-agent","content":"**AI Agent Assigned fires a lot.** Because Cloodot auto-assigns a persona to most new conversations, a workflow on the **AI Agent Assigned** trigger runs on nearly every new conversation — not only when you assign one by hand."},"399":{"id":"/docs/automations/workflows-61","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#workflows-and-the-built-in-ai-agent","content":"Build workflows to *work with* the agent — route, label, follow up, sync your CRM, call other tools — rather than trying to race or suppress its reply. When a conversation genuinely shouldn't get an AI reply, assign it to a human early in the workflow."},"400":{"id":"/docs/automations/workflows-62","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#the-workflows-page","content":"Open **Workflows** in the sidebar to see every workflow in a table:"},"401":{"id":"/docs/automations/workflows-63","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#the-workflows-page","content":"**Name and description**"},"402":{"id":"/docs/automations/workflows-64","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#the-workflows-page","content":"**Trigger type** — the event that starts the workflow"},"403":{"id":"/docs/automations/workflows-65","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#the-workflows-page","content":"**Status** — Draft, Active, Paused, or Archived"},"404":{"id":"/docs/automations/workflows-66","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#the-workflows-page","content":"**Versions** — how many saved versions exist"},"405":{"id":"/docs/automations/workflows-67","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#the-workflows-page","content":"**Executions** — how many times the workflow has run"},"406":{"id":"/docs/automations/workflows-68","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#the-workflows-page","content":"Filter by status, search by name, and sort by any column. The row menu also offers **Duplicate** (a draft copy with the same steps and settings) and **Export JSON**."},"407":{"id":"/docs/automations/workflows-69","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#workflow-statuses","content":"Status"},"408":{"id":"/docs/automations/workflows-70","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#workflow-statuses","content":"What it means"},"409":{"id":"/docs/automations/workflows-71","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#workflow-statuses","content":"**Draft**"},"410":{"id":"/docs/automations/workflows-72","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#workflow-statuses","content":"Saved but not running. You can edit freely."},"411":{"id":"/docs/automations/workflows-73","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#workflow-statuses","content":"**Active**"},"412":{"id":"/docs/automations/workflows-74","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#workflow-statuses","content":"Live and triggering on matching events."},"413":{"id":"/docs/automations/workflows-75","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#workflow-statuses","content":"**Paused**"},"414":{"id":"/docs/automations/workflows-76","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#workflow-statuses","content":"Temporarily stopped. Can be resumed anytime."},"415":{"id":"/docs/automations/workflows-77","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#workflow-statuses","content":"**Archived**"},"416":{"id":"/docs/automations/workflows-78","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#workflow-statuses","content":"No longer in use. Preserved for reference."},"417":{"id":"/docs/automations/workflows-79","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#create-a-workflow","content":"Click **Create Workflow** at the top right to open the template gallery. Browse by category, search by name, and check each template's step-by-step preview before committing."},"418":{"id":"/docs/automations/workflows-80","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#create-a-workflow","content":"Category"},"419":{"id":"/docs/automations/workflows-81","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#create-a-workflow","content":"Templates"},"420":{"id":"/docs/automations/workflows-82","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#create-a-workflow","content":"**Get started**"},"421":{"id":"/docs/automations/workflows-83","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#create-a-workflow","content":"Start from scratch (blank canvas)"},"422":{"id":"/docs/automations/workflows-84","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#create-a-workflow","content":"**Messaging**"},"423":{"id":"/docs/automations/workflows-85","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#create-a-workflow","content":"Welcome new conversations · Follow up after an hour · Ask for feedback when resolved"},"424":{"id":"/docs/automations/workflows-86","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#create-a-workflow","content":"**Routing**"},"425":{"id":"/docs/automations/workflows-87","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#create-a-workflow","content":"Flag urgent messages · Route new conversations to AI"},"426":{"id":"/docs/automations/workflows-88","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#create-a-workflow","content":"**AI**"},"427":{"id":"/docs/automations/workflows-89","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#create-a-workflow","content":"Triage with AI — extract sentiment and urgency, star the urgent ones"},"428":{"id":"/docs/automations/workflows-90","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#create-a-workflow","content":"**Housekeeping**"},"429":{"id":"/docs/automations/workflows-91","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#create-a-workflow","content":"Auto-resolve stale conversations"},"430":{"id":"/docs/automations/workflows-92","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#create-a-workflow","content":"**Integrations**"},"431":{"id":"/docs/automations/workflows-93","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#create-a-workflow","content":"Forward webhooks to your API · Alert your team on workflow failures"},"432":{"id":"/docs/automations/workflows-94","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#create-a-workflow","content":"Templates marked **Ready to publish** work the moment you create them — tweak the copy to match your voice and publish. Templates marked **Needs setup** tell you exactly what to fill in first (an endpoint URL, an AI persona)."},"433":{"id":"/docs/automations/workflows-95","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#create-a-workflow","content":"You can also start from **one of your own workflows**: the gallery lists them with a **Use as template** button that clones the workflow as a new draft."},"434":{"id":"/docs/automations/workflows-96","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#create-a-workflow","content":"Pick a starting point, give it a **name** and optional **description** (templates suggest both), and click **Create Workflow** — you land in the visual editor with the steps already wired."},"435":{"id":"/docs/automations/workflows-97","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#the-workflow-editor","content":"Build automation logic visually."},"436":{"id":"/docs/automations/workflows-98","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#canvas","content":"Drag nodes from the sidebar onto the canvas, then connect them by dragging from one node's output handle to another node's input handle."},"437":{"id":"/docs/automations/workflows-99","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#canvas","content":"Handy controls:"},"438":{"id":"/docs/automations/workflows-100","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#canvas","content":"**Auto-layout** — the wand icon arranges nodes neatly"},"439":{"id":"/docs/automations/workflows-101","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#canvas","content":"**Mini map** — the map icon gives you a bird's-eye view of larger workflows"},"440":{"id":"/docs/automations/workflows-102","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#canvas","content":"**Snap to grid** — nodes align automatically for a clean layout"},"441":{"id":"/docs/automations/workflows-103","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#left-sidebar","content":"Lists node types by category:"},"442":{"id":"/docs/automations/workflows-104","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#left-sidebar","content":"**Triggers** — events that start your workflow"},"443":{"id":"/docs/automations/workflows-105","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#left-sidebar","content":"**Actions** — things the workflow does (send messages, assign conversations, etc.)"},"444":{"id":"/docs/automations/workflows-106","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#left-sidebar","content":"**Logic** — decision nodes, delays, and end nodes"},"445":{"id":"/docs/automations/workflows-107","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#left-sidebar","content":"Drag any node onto the canvas. The Simple API Request node isn't in the sidebar — add it from the command bar with **⌘K**."},"446":{"id":"/docs/automations/workflows-108","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#right-sidebar","content":"Click any node to open its configuration panel on the right. Cloodot saves changes as you configure them."},"447":{"id":"/docs/automations/workflows-109","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#top-action-bar","content":"**Runs** — execution history and logs"},"448":{"id":"/docs/automations/workflows-110","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#top-action-bar","content":"**Test** — run the workflow with sample data"},"449":{"id":"/docs/automations/workflows-111","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#top-action-bar","content":"**Clear** — discard unsaved changes"},"450":{"id":"/docs/automations/workflows-112","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#top-action-bar","content":"**Save** — create a new version without publishing"},"451":{"id":"/docs/automations/workflows-113","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#top-action-bar","content":"**Publish** — save and activate the workflow"},"452":{"id":"/docs/automations/workflows-114","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#triggers","content":"Every workflow starts with exactly one trigger — the event that kicks things off."},"453":{"id":"/docs/automations/workflows-115","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#available-triggers","content":"Trigger"},"454":{"id":"/docs/automations/workflows-116","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#available-triggers","content":"Fires when..."},"455":{"id":"/docs/automations/workflows-117","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#available-triggers","content":"**New Conversation**"},"456":{"id":"/docs/automations/workflows-118","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#available-triggers","content":"A brand-new conversation is created"},"457":{"id":"/docs/automations/workflows-119","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#available-triggers","content":"**AI Agent Assigned**"},"458":{"id":"/docs/automations/workflows-120","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#available-triggers","content":"An AI persona is assigned to a conversation"},"459":{"id":"/docs/automations/workflows-121","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#available-triggers","content":"**Human Agent Assigned**"},"460":{"id":"/docs/automations/workflows-122","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#available-triggers","content":"A team member is assigned to a conversation"},"461":{"id":"/docs/automations/workflows-123","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#available-triggers","content":"**Conversation Opened**"},"462":{"id":"/docs/automations/workflows-124","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#available-triggers","content":"A conversation's status changes to Open"},"463":{"id":"/docs/automations/workflows-125","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#available-triggers","content":"**Conversation Resolved**"},"464":{"id":"/docs/automations/workflows-126","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#available-triggers","content":"A conversation is marked as Resolved"},"465":{"id":"/docs/automations/workflows-127","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#available-triggers","content":"**Conversation Starred**"},"466":{"id":"/docs/automations/workflows-128","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#available-triggers","content":"A conversation is starred"},"467":{"id":"/docs/automations/workflows-129","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#available-triggers","content":"**WhatsApp Flow Submitted**"},"468":{"id":"/docs/automations/workflows-130","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#available-triggers","content":"A customer completes a WhatsApp Flow (native in-chat form) — the answers become variables like `{{trigger.flowValues.<field>}}` (see WhatsApp Flows)"},"469":{"id":"/docs/automations/workflows-131","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#available-triggers","content":"**Label Added**"},"470":{"id":"/docs/automations/workflows-132","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#available-triggers","content":"A label is added to a conversation"},"471":{"id":"/docs/automations/workflows-133","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#available-triggers","content":"**Label Removed**"},"472":{"id":"/docs/automations/workflows-134","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#available-triggers","content":"A label is removed from a conversation"},"473":{"id":"/docs/automations/workflows-135","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#available-triggers","content":"**Contact Stage Changed**"},"474":{"id":"/docs/automations/workflows-136","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#available-triggers","content":"A contact moves to a new lifecycle stage in your pipeline"},"475":{"id":"/docs/automations/workflows-137","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#available-triggers","content":"**Incoming Webhook**"},"476":{"id":"/docs/automations/workflows-138","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#available-triggers","content":"An external system calls the workflow's webhook URL"},"477":{"id":"/docs/automations/workflows-139","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#available-triggers","content":"**Workflow Error**"},"478":{"id":"/docs/automations/workflows-140","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#available-triggers","content":"Another workflow fails — use it to build error handlers (see Execution settings)"},"479":{"id":"/docs/automations/workflows-141","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#available-triggers","content":"For the exact variables each trigger provides and its loop-prevention rules, see the Trigger nodes reference."},"480":{"id":"/docs/automations/workflows-142","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#incoming-webhook-setup","content":"The trigger's panel shows the endpoint URL and a signing secret. By default\nevery request must be signed (HMAC-SHA256 — the panel shows exactly how). If\nyour sender can't sign requests — a simple script or a no-code tool — switch\noff **Require signed requests** in the panel. Anyone who knows the URL can\nthen trigger the workflow, so treat the URL like a password."},"481":{"id":"/docs/automations/workflows-143","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#incoming-webhook-setup","content":"Use **Listen for a request** in the panel's *Sample event* section to capture\none real request (it works before the workflow is published). The captured\npayload's fields then show up as variable suggestions — like\n`{{trigger.payload.order.id}}` — in every later step, and dry runs are\nprefilled with it. The first real event is captured automatically if you\nnever listen."},"482":{"id":"/docs/automations/workflows-144","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#actions","content":"Action nodes do the work. Add as many as you need."},"483":{"id":"/docs/automations/workflows-145","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#messaging","content":"**Send Message** — send an automated message. Compose the text right in the node, add quick-reply buttons or attachments, or let AI write it from a prompt."},"484":{"id":"/docs/automations/workflows-146","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#messaging","content":"**Send Email** — reply on the conversation's email thread with an HTML or plain-text body (feature-flagged)."},"485":{"id":"/docs/automations/workflows-147","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#messaging","content":"**Send WhatsApp Template** — send an approved WhatsApp template. Fill its header and body variables with fixed text or workflow variables (e.g. `{{trigger.contactName}}`). Works two ways: into the conversation the workflow started from, or — under triggers with no conversation, like **Incoming Webhook** — to a recipient phone number (e.g. `{{trigger.payload.phone}}`). In the second mode pick the channel and template, and the step creates (or reuses) the recipient's conversation; later steps act on it automatically, and it's also exposed as `{{<step>.conversationId}}`."},"486":{"id":"/docs/automations/workflows-148","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#conversation-management","content":"**Open Conversation** — set status to Open"},"487":{"id":"/docs/automations/workflows-149","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#conversation-management","content":"**Resolve Conversation** — mark as Resolved"},"488":{"id":"/docs/automations/workflows-150","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#conversation-management","content":"**Star Conversation** — star for quick access"},"489":{"id":"/docs/automations/workflows-151","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#conversation-management","content":"**Unstar Conversation** — remove the star"},"490":{"id":"/docs/automations/workflows-152","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#labels","content":"**Add Label** — apply one or more existing labels"},"491":{"id":"/docs/automations/workflows-153","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#labels","content":"**Remove Label** — remove one or more labels"},"492":{"id":"/docs/automations/workflows-154","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#assignment","content":"**Assign to User** — assign to a specific teammate"},"493":{"id":"/docs/automations/workflows-155","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#assignment","content":"**Assign to AI** — assign to a specific AI persona"},"494":{"id":"/docs/automations/workflows-156","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#ai-powered","content":"**AI Extraction** — pull named fields out of the previous step's output, the conversation, or any value you bind"},"495":{"id":"/docs/automations/workflows-157","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#crm","content":"**Create Contact** — add a contact, with custom fields and a duplicate policy"},"496":{"id":"/docs/automations/workflows-158","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#crm","content":"**Update Contact** — update a contact's details and custom fields"},"497":{"id":"/docs/automations/workflows-159","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#crm","content":"**Find Contact** — look one up by phone or email so later steps can use it"},"498":{"id":"/docs/automations/workflows-160","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#crm","content":"**Change Contact Stage** — move a contact to a lifecycle stage"},"499":{"id":"/docs/automations/workflows-161","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#crm","content":"Installed Skill Sets also appear here under **Skills** — each is named `{Skill Set} · {skill}` and only shows up when the Skill Set is installed."},"500":{"id":"/docs/automations/workflows-162","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#crm","content":"Every action's parameters and outputs are documented in the Action nodes reference."},"501":{"id":"/docs/automations/workflows-163","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#crm","content":"To stop infinite loops, certain actions are blocked based on your trigger. For example, a workflow triggered by \"Label Added\" can't include an \"Add Label\" action. The same rule applies to other matching trigger-action pairs."},"502":{"id":"/docs/automations/workflows-164","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#using-variables","content":"Reference data from the trigger or any earlier step with `{{variable}}` templates. Type `{{` in a message field, or use the **Variables** picker on any input that supports them."},"503":{"id":"/docs/automations/workflows-165","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#using-variables","content":"**From the trigger** — `{{trigger.messageText}}`, `{{trigger.conversationId}}`, contact details like `{{trigger.contactName}}`, `{{trigger.contactEmail}}`, and `{{trigger.contactPhone}}`, webhook payload fields like `{{trigger.payload.orderId}}`, flow answers like `{{trigger.flowValues.km_range}}` (WhatsApp Flow Submitted), even array elements like `{{trigger.payload.items.0.sku}}`."},"504":{"id":"/docs/automations/workflows-166","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#using-variables","content":"**From earlier steps** — each step is addressed by its name: a step called \"CRM Lookup\" exposes `{{crm_lookup.response.body}}`. The picker shows exactly what each step produces."},"505":{"id":"/docs/automations/workflows-167","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#using-variables","content":"Variables flow forward only — a step can read from the trigger and from steps that run before it on the same path. Renaming a step updates every reference automatically, and saving checks references so a typo or orphan is flagged with the exact step to fix instead of silently sending an empty value."},"506":{"id":"/docs/automations/workflows-168","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#formatting-a-variable","content":"By default a variable renders as-is: text stays text, numbers and true/false print\nas they are, and a whole object or list prints as JSON. When you want something\nelse, add a **format** after the path with a `|`:"},"507":{"id":"/docs/automations/workflows-169","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#formatting-a-variable","content":"Pick one from the **Variables** picker — the format button on any variable row\nlists every format with an example — or type it yourself. Formats chain left to\nright, and arguments go after a `:`:"},"508":{"id":"/docs/automations/workflows-170","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#formatting-a-variable","content":"Format"},"509":{"id":"/docs/automations/workflows-171","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#formatting-a-variable","content":"What it does"},"510":{"id":"/docs/automations/workflows-172","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#formatting-a-variable","content":"Example"},"511":{"id":"/docs/automations/workflows-173","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#formatting-a-variable","content":"`toString`"},"512":{"id":"/docs/automations/workflows-174","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#formatting-a-variable","content":"Renders as text — the default, written out explicitly"},"513":{"id":"/docs/automations/workflows-175","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#formatting-a-variable","content":"`\"42\"`"},"514":{"id":"/docs/automations/workflows-176","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#formatting-a-variable","content":"`toNumber: 2`"},"515":{"id":"/docs/automations/workflows-177","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#formatting-a-variable","content":"Reads the value as a number; the argument fixes decimal places"},"516":{"id":"/docs/automations/workflows-178","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#formatting-a-variable","content":"`\"1234.50\"`"},"517":{"id":"/docs/automations/workflows-179","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#formatting-a-variable","content":"`toBoolean`"},"518":{"id":"/docs/automations/workflows-180","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#formatting-a-variable","content":"Renders `true` / `false` — empty, `0`, `no` and `off` count as false"},"519":{"id":"/docs/automations/workflows-181","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#formatting-a-variable","content":"`\"true\"`"},"520":{"id":"/docs/automations/workflows-182","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#formatting-a-variable","content":"`toJson: 2`"},"521":{"id":"/docs/automations/workflows-183","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#formatting-a-variable","content":"Serializes the whole value as JSON; the argument indents it"},"522":{"id":"/docs/automations/workflows-184","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#formatting-a-variable","content":"`{\"id\":\"ord_1\"}`"},"523":{"id":"/docs/automations/workflows-185","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#formatting-a-variable","content":"`toDateFormat: \"DD MMM YYYY\", \"Asia/Kolkata\"`"},"524":{"id":"/docs/automations/workflows-186","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#formatting-a-variable","content":"Formats a date or timestamp; the second argument is an optional time zone"},"525":{"id":"/docs/automations/workflows-187","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#formatting-a-variable","content":"`\"25 Jul 2026\"`"},"526":{"id":"/docs/automations/workflows-188","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#formatting-a-variable","content":"`toIsoDate`"},"527":{"id":"/docs/automations/workflows-189","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#formatting-a-variable","content":"Formats a date or timestamp as ISO 8601 in UTC"},"528":{"id":"/docs/automations/workflows-190","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#formatting-a-variable","content":"`\"2026-07-25T09:30:00.000Z\"`"},"529":{"id":"/docs/automations/workflows-191","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#formatting-a-variable","content":"`toCurrency: \"INR\"`"},"530":{"id":"/docs/automations/workflows-192","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#formatting-a-variable","content":"Formats a number as money"},"531":{"id":"/docs/automations/workflows-193","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#formatting-a-variable","content":"`\"₹1,234.50\"`"},"532":{"id":"/docs/automations/workflows-194","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#formatting-a-variable","content":"`toUpperCase` · `toLowerCase` · `toTitleCase`"},"533":{"id":"/docs/automations/workflows-195","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#formatting-a-variable","content":"Changes the casing"},"534":{"id":"/docs/automations/workflows-196","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#formatting-a-variable","content":"`\"ACME LTD\"`"},"535":{"id":"/docs/automations/workflows-197","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#formatting-a-variable","content":"`trim`"},"536":{"id":"/docs/automations/workflows-198","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#formatting-a-variable","content":"Removes leading and trailing spaces"},"537":{"id":"/docs/automations/workflows-199","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#formatting-a-variable","content":"`\"hello\"`"},"538":{"id":"/docs/automations/workflows-200","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#formatting-a-variable","content":"`truncate: 80`"},"539":{"id":"/docs/automations/workflows-201","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#formatting-a-variable","content":"Keeps the first N characters and adds an ellipsis"},"540":{"id":"/docs/automations/workflows-202","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#formatting-a-variable","content":"`\"The customer asked abo…\"`"},"541":{"id":"/docs/automations/workflows-203","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#formatting-a-variable","content":"`join: \", \"`"},"542":{"id":"/docs/automations/workflows-204","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#formatting-a-variable","content":"Joins a list into one line"},"543":{"id":"/docs/automations/workflows-205","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#formatting-a-variable","content":"`\"vip, refund\"`"},"544":{"id":"/docs/automations/workflows-206","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#formatting-a-variable","content":"`toUrlEncoded`"},"545":{"id":"/docs/automations/workflows-207","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#formatting-a-variable","content":"Escapes the value for use inside a URL"},"546":{"id":"/docs/automations/workflows-208","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#formatting-a-variable","content":"`\"acme%20ltd\"`"},"547":{"id":"/docs/automations/workflows-209","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#formatting-a-variable","content":"`default: \"—\"`"},"548":{"id":"/docs/automations/workflows-210","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#formatting-a-variable","content":"Uses this text when the variable is missing or empty"},"549":{"id":"/docs/automations/workflows-211","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#formatting-a-variable","content":"`\"—\"`"},"550":{"id":"/docs/automations/workflows-212","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#formatting-a-variable","content":"Date patterns are built from `YYYY` `YY` `MMMM` `MMM` `MM` `M` `DD` `D` `dddd`\n`ddd` `HH` `H` `hh` `h` `mm` `m` `ss` `s` `A` `a`; anything in `[square brackets]`\nstays literal. Dates format in **UTC** unless you pass a time zone, and month and\nweekday names are in English."},"551":{"id":"/docs/automations/workflows-213","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#formatting-a-variable","content":"A missing variable renders empty, exactly as an unformatted one does — `default`\nis the one format that fills it in. Saving checks your formats too, so a typo like\n`toDate` is flagged with the step to fix instead of quietly emptying the field."},"552":{"id":"/docs/automations/workflows-214","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#decision-nodes","content":"Create conditional branches — the workflow follows one path if the conditions match, another if they don't."},"553":{"id":"/docs/automations/workflows-215","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#set-one-up","content":"Add a decision node to your canvas."},"554":{"id":"/docs/automations/workflows-216","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#set-one-up","content":"Set up one or more conditions."},"555":{"id":"/docs/automations/workflows-217","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#set-one-up","content":"Choose whether **all** conditions must be true (AND) or **any** condition can be true (OR)."},"556":{"id":"/docs/automations/workflows-218","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#set-one-up","content":"Connect the **True** path (conditions met) and **False** path (conditions not met) to different nodes."},"557":{"id":"/docs/automations/workflows-219","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#available-condition-fields","content":"Field"},"558":{"id":"/docs/automations/workflows-220","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#available-condition-fields","content":"What you can check"},"559":{"id":"/docs/automations/workflows-221","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#available-condition-fields","content":"**Conversation Status**"},"560":{"id":"/docs/automations/workflows-222","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#available-condition-fields","content":"Open or Resolved"},"561":{"id":"/docs/automations/workflows-223","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#available-condition-fields","content":"**Conversation Labels**"},"562":{"id":"/docs/automations/workflows-224","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#available-condition-fields","content":"whether specific labels are present or absent"},"563":{"id":"/docs/automations/workflows-225","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#available-condition-fields","content":"**Conversation Channel**"},"564":{"id":"/docs/automations/workflows-226","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#available-condition-fields","content":"which channel the conversation is on (WhatsApp, Facebook, Instagram, Telegram, SMS, Email, Web chat)"},"565":{"id":"/docs/automations/workflows-227","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#available-condition-fields","content":"**Conversation Starred**"},"566":{"id":"/docs/automations/workflows-228","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#available-condition-fields","content":"whether the conversation is starred"},"567":{"id":"/docs/automations/workflows-229","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#available-condition-fields","content":"**Message Text**"},"568":{"id":"/docs/automations/workflows-230","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#available-condition-fields","content":"the triggering message — equals, contains, starts with, ends with"},"569":{"id":"/docs/automations/workflows-231","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#available-condition-fields","content":"**24h Reply Window**"},"570":{"id":"/docs/automations/workflows-232","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#available-condition-fields","content":"whether the WhatsApp 24-hour customer-service window is open"},"571":{"id":"/docs/automations/workflows-233","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#available-condition-fields","content":"**Variable**"},"572":{"id":"/docs/automations/workflows-234","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#available-condition-fields","content":"the value of a variable from earlier in the workflow (with numeric `greater than` / `less than` too)"},"573":{"id":"/docs/automations/workflows-235","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#available-condition-fields","content":"The full operator-per-field breakdown lives in the Logic & flow nodes reference."},"574":{"id":"/docs/automations/workflows-236","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#delay-nodes","content":"Pause the workflow for a set amount of time before continuing."},"575":{"id":"/docs/automations/workflows-237","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#set-the-delay","content":"Pick a duration and unit:"},"576":{"id":"/docs/automations/workflows-238","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#set-the-delay","content":"**Minutes** — quick follow-ups"},"577":{"id":"/docs/automations/workflows-239","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#set-the-delay","content":"**Hours** — same-day automation"},"578":{"id":"/docs/automations/workflows-240","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#set-the-delay","content":"**Days** — longer sequences"},"579":{"id":"/docs/automations/workflows-241","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#set-the-delay","content":"Quick presets — 5 min, 15 min, 30 min, 1 hour, 2 hours, 24 hours, 1 day, 3 days."},"580":{"id":"/docs/automations/workflows-242","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#simple-api-request-nodes","content":"The **Simple API Request*&#x2A; node calls external services directly — no code required. Add it from the command bar (**⌘K**); it isn't in the left sidebar."},"581":{"id":"/docs/automations/workflows-243","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#configure-the-request","content":"**HTTP Method** — GET, POST, PUT, PATCH, or DELETE"},"582":{"id":"/docs/automations/workflows-244","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#configure-the-request","content":"**Request URL** — must start with `http://` or `https://`"},"583":{"id":"/docs/automations/workflows-245","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#configure-the-request","content":"**Headers** — add custom headers like Authorization or Content-Type"},"584":{"id":"/docs/automations/workflows-246","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#configure-the-request","content":"**Request Body** — for POST, PUT, and PATCH, the payload to send"},"585":{"id":"/docs/automations/workflows-247","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#use-cases","content":"Forward conversation data to a webhook"},"586":{"id":"/docs/automations/workflows-248","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#use-cases","content":"Look up customer info in an external CRM"},"587":{"id":"/docs/automations/workflows-249","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#use-cases","content":"Trigger actions in other tools on specific events"},"588":{"id":"/docs/automations/workflows-250","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#use-cases","content":"Log events to an external monitoring service"},"589":{"id":"/docs/automations/workflows-251","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#versioning","content":"Each save creates a new version. Only one version is active at a time — that's the one that runs."},"590":{"id":"/docs/automations/workflows-252","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#versioning","content":"**Save** creates a new version without activating it."},"591":{"id":"/docs/automations/workflows-253","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#versioning","content":"**Publish** creates a new version and makes it the active one."},"592":{"id":"/docs/automations/workflows-254","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#versioning","content":"Previous versions stay around for review."},"593":{"id":"/docs/automations/workflows-255","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#execution-settings","content":"Click the **settings** (gear) icon in the editor toolbar to control how runs behave when something goes wrong."},"594":{"id":"/docs/automations/workflows-256","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#execution-settings","content":"Setting"},"595":{"id":"/docs/automations/workflows-257","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#execution-settings","content":"What it does"},"596":{"id":"/docs/automations/workflows-258","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#execution-settings","content":"**Automatic retries**"},"597":{"id":"/docs/automations/workflows-259","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#execution-settings","content":"Retry a failed run up to 5 times. Each retry restarts the workflow from the beginning, so steps that already ran will run again. Off by default."},"598":{"id":"/docs/automations/workflows-260","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#execution-settings","content":"**Wait between retries**"},"599":{"id":"/docs/automations/workflows-261","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#execution-settings","content":"How long to wait before the first retry. The wait doubles after each attempt — 1 minute becomes 2, then 4."},"600":{"id":"/docs/automations/workflows-262","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#execution-settings","content":"**Continue on step failure**"},"601":{"id":"/docs/automations/workflows-263","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#execution-settings","content":"Keep going when an action or API request fails, instead of stopping the run. The failed step stays visible in run history."},"602":{"id":"/docs/automations/workflows-264","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#execution-settings","content":"**Error workflow**"},"603":{"id":"/docs/automations/workflows-265","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#execution-settings","content":"A workflow to run whenever this one fails for good (after all retries). Useful for alerting a channel or calling an external service."},"604":{"id":"/docs/automations/workflows-266","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#execution-settings","content":"**Run timeout**"},"605":{"id":"/docs/automations/workflows-267","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#execution-settings","content":"A wall-clock budget for each run, including time spent in delay steps. Runs past the budget are marked failed."},"606":{"id":"/docs/automations/workflows-268","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#build-an-error-workflow","content":"Create a new workflow with the **Workflow Error** trigger."},"607":{"id":"/docs/automations/workflows-269","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#build-an-error-workflow","content":"Add steps — for example, a Simple API Request that posts to your alerting tool."},"608":{"id":"/docs/automations/workflows-270","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#build-an-error-workflow","content":"Publish so it's **Active**."},"609":{"id":"/docs/automations/workflows-271","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#build-an-error-workflow","content":"In any other workflow's settings, select it under **Error workflow**."},"610":{"id":"/docs/automations/workflows-272","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#build-an-error-workflow","content":"The error workflow receives failure details as variables — `{{trigger.failedWorkflowName}}`, `{{trigger.error}}`, `{{trigger.failedRunNumber}}`, and `{{trigger.conversationId}}` when the failed run involved a conversation. Error workflows never trigger other error workflows, so a broken alert can't cascade."},"611":{"id":"/docs/automations/workflows-273","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#test-a-workflow","content":"Before going live:"},"612":{"id":"/docs/automations/workflows-274","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#test-a-workflow","content":"Click **Test** in the editor toolbar."},"613":{"id":"/docs/automations/workflows-275","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#test-a-workflow","content":"A modal opens with sample data based on the trigger type (conversation ID, status, labels, channel, message text, etc.)."},"614":{"id":"/docs/automations/workflows-276","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#test-a-workflow","content":"Edit the sample values to match your test scenario."},"615":{"id":"/docs/automations/workflows-277","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#test-a-workflow","content":"Click **Run**."},"616":{"id":"/docs/automations/workflows-278","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#test-a-workflow","content":"Open the **Runs** page to see execution details and step-by-step results."},"617":{"id":"/docs/automations/workflows-279","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#test-a-workflow","content":"Cloodot labels test executions separately from production runs so they're easy to tell apart."},"618":{"id":"/docs/automations/workflows-280","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#execution-history","content":"Click **Runs** to see every execution. The list updates live while runs are in progress."},"619":{"id":"/docs/automations/workflows-281","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#execution-history","content":"Each execution shows:"},"620":{"id":"/docs/automations/workflows-282","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#execution-history","content":"**Status** — Pending, Running, Completed, Failed, or Cancelled"},"621":{"id":"/docs/automations/workflows-283","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#execution-history","content":"**Trigger data** — the event that started the run"},"622":{"id":"/docs/automations/workflows-284","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#execution-history","content":"**Timing** — start and end times"},"623":{"id":"/docs/automations/workflows-285","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#execution-history","content":"**Error details** — what went wrong on failure"},"624":{"id":"/docs/automations/workflows-286","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#execution-history","content":"**Step details** — expand to see what happened at each node"},"625":{"id":"/docs/automations/workflows-287","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#retry-and-cancel-runs","content":"**Retry** — open a failed run's menu or detail view to retry. The retry restarts the workflow with the same trigger data and shows up as a new run with an attempt counter."},"626":{"id":"/docs/automations/workflows-288","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#retry-and-cancel-runs","content":"**Cancel** — pending and running executions can be cancelled. No further steps execute after cancellation."},"627":{"id":"/docs/automations/workflows-289","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#execution-modes","content":"**Production** — real executions triggered by live events"},"628":{"id":"/docs/automations/workflows-290","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#execution-modes","content":"**Test** — runs you launched manually from the editor"},"629":{"id":"/docs/automations/workflows-291","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#execution-modes","content":"**Manual** — manually triggered executions"},"630":{"id":"/docs/automations/workflows-292","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#export-and-import-workflows","content":"Move workflows between organizations or keep your own backups with JSON export and import."},"631":{"id":"/docs/automations/workflows-293","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#export-and-import-workflows","content":"**Export** — open a workflow's row menu and choose **Export JSON**. The file contains steps, connections, and execution settings. Organization-specific and sensitive material is stripped: record IDs referenced by steps (labels, team members, AI personas, WhatsApp channels and templates, lifecycle stages), webhook secrets, error-workflow references, Simple API Request headers, and captured sample responses."},"632":{"id":"/docs/automations/workflows-294","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#export-and-import-workflows","content":"**Import** — click **Import** at the top of the Workflows page and pick a `.workflow.json` file. The workflow arrives as a draft."},"633":{"id":"/docs/automations/workflows-295","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#export-and-import-workflows","content":"Steps that pointed at organization-specific records — labels, team members, AI personas, channels, templates, lifecycle stages — arrive unconfigured and need to be re-pointed at your own. Simple API Request steps need their headers re-entered, since credentials are never exported. The editor highlights unconfigured steps so they're easy to spot."},"634":{"id":"/docs/automations/workflows-296","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#export-and-import-workflows","content":"A Simple API Request step's URL and body travel in the export exactly as you authored them. Keep secrets in headers (which are stripped) — or remove them from the file before sharing it."},"635":{"id":"/docs/automations/workflows-297","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#workflow-examples","content":"Here are a few common patterns to get you started."},"636":{"id":"/docs/automations/workflows-298","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#auto-assign-by-channel","content":"Route WhatsApp conversations to a specialist:"},"637":{"id":"/docs/automations/workflows-299","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#delayed-follow-up","content":"Send a follow-up if a conversation stays open:"},"638":{"id":"/docs/automations/workflows-300","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#smart-labeling-and-escalation","content":"Detect urgent messages and route them appropriately:"},"639":{"id":"/docs/automations/workflows-301","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#notify-an-external-system","content":"Send conversation data to a webhook when resolved:"},"640":{"id":"/docs/automations/workflows-302","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#tips-for-reliable-workflows","content":"**Start simple** — one trigger, one or two actions, then add complexity."},"641":{"id":"/docs/automations/workflows-303","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#tips-for-reliable-workflows","content":"**Test before publishing** — always run a test to confirm things work as expected."},"642":{"id":"/docs/automations/workflows-304","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#tips-for-reliable-workflows","content":"**Use descriptive names** — clear names make workflows easy to find later."},"643":{"id":"/docs/automations/workflows-305","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#tips-for-reliable-workflows","content":"**Watch run history** — check the Runs page regularly to catch failures early."},"644":{"id":"/docs/automations/workflows-306","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#tips-for-reliable-workflows","content":"**Lean on labels** — labels make great building blocks for decisions and organization."},"645":{"id":"/docs/automations/workflows-307","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#node-reference","content":"Every node type has its own reference page — what it does, its variables, and its settings:"},"646":{"id":"/docs/automations/workflows-308","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#node-reference","content":"<Card title=\"Trigger nodes\" href=\"/docs/automations/workflows/triggers\" description=\"Every event that can start a workflow, and the variables it provides\" icon=\"Zap\" />"},"647":{"id":"/docs/automations/workflows-309","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#node-reference","content":"<Card title=\"Action nodes\" href=\"/docs/automations/workflows/actions\" description=\"Everything a workflow can do, with parameters and outputs\" icon=\"Play\" />"},"648":{"id":"/docs/automations/workflows-310","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#node-reference","content":"<Card title=\"Logic & flow nodes\" href=\"/docs/automations/workflows/logic-nodes\" description=\"Decisions, delays, endings, and API requests\" icon=\"GitBranch\" />"},"649":{"id":"/docs/automations/workflows-311","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#node-reference","content":"<Card title=\"Use cases by industry\" href=\"/docs/automations/workflows/use-cases\" description=\"Two ready-to-build recipes for each industry\" icon=\"Lightbulb\" />"},"650":{"id":"/docs/automations/workflows-312","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#related-topics","content":"AI Agent — configure the AI personas your workflows can assign to"},"651":{"id":"/docs/automations/workflows-313","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#related-topics","content":"Labels — create labels to use in conditions and actions"},"652":{"id":"/docs/automations/workflows-314","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#related-topics","content":"Skill Sets — build custom skills for your workflows"},"653":{"id":"/docs/automations/workflows-315","page_id":"/docs/automations/workflows","tags":[],"type":"text","url":"/docs/automations/workflows#related-topics","content":"Contacts & Segments — the contacts your workflows interact with"},"654":{"id":"/docs/automations/workflows/logic-nodes","page_id":"/docs/automations/workflows/logic-nodes","type":"page","content":"Logic & flow nodes","breadcrumbs":["Docs","AI and Automations","Automations","Workflows"],"tags":[],"url":"/docs/automations/workflows/logic-nodes"},"655":{"id":"/docs/automations/workflows/logic-nodes-0","page_id":"/docs/automations/workflows/logic-nodes","tags":[],"type":"text","url":"/docs/automations/workflows/logic-nodes","content":"Branch on conditions, wait, stop a path, and call external services — the nodes that shape how a workflow flows."},"656":{"id":"/docs/automations/workflows/logic-nodes-1","page_id":"/docs/automations/workflows/logic-nodes","type":"heading","tags":[],"url":"/docs/automations/workflows/logic-nodes#decision-nodes","content":"Decision nodes"},"657":{"id":"/docs/automations/workflows/logic-nodes-2","page_id":"/docs/automations/workflows/logic-nodes","type":"heading","tags":[],"url":"/docs/automations/workflows/logic-nodes#set-one-up","content":"Set one up"},"658":{"id":"/docs/automations/workflows/logic-nodes-3","page_id":"/docs/automations/workflows/logic-nodes","type":"heading","tags":[],"url":"/docs/automations/workflows/logic-nodes#condition-fields-and-operators","content":"Condition fields and operators"},"659":{"id":"/docs/automations/workflows/logic-nodes-4","page_id":"/docs/automations/workflows/logic-nodes","type":"heading","tags":[],"url":"/docs/automations/workflows/logic-nodes#delay-nodes","content":"Delay nodes"},"660":{"id":"/docs/automations/workflows/logic-nodes-5","page_id":"/docs/automations/workflows/logic-nodes","type":"heading","tags":[],"url":"/docs/automations/workflows/logic-nodes#set-the-delay","content":"Set the delay"},"661":{"id":"/docs/automations/workflows/logic-nodes-6","page_id":"/docs/automations/workflows/logic-nodes","type":"heading","tags":[],"url":"/docs/automations/workflows/logic-nodes#end-nodes","content":"End nodes"},"662":{"id":"/docs/automations/workflows/logic-nodes-7","page_id":"/docs/automations/workflows/logic-nodes","type":"heading","tags":[],"url":"/docs/automations/workflows/logic-nodes#simple-api-request-nodes","content":"Simple API Request nodes"},"663":{"id":"/docs/automations/workflows/logic-nodes-8","page_id":"/docs/automations/workflows/logic-nodes","type":"heading","tags":[],"url":"/docs/automations/workflows/logic-nodes#configure-the-request","content":"Configure the request"},"664":{"id":"/docs/automations/workflows/logic-nodes-9","page_id":"/docs/automations/workflows/logic-nodes","type":"heading","tags":[],"url":"/docs/automations/workflows/logic-nodes#what-its-for","content":"What it's for"},"665":{"id":"/docs/automations/workflows/logic-nodes-10","page_id":"/docs/automations/workflows/logic-nodes","type":"heading","tags":[],"url":"/docs/automations/workflows/logic-nodes#related","content":"Related"},"666":{"id":"/docs/automations/workflows/logic-nodes-11","page_id":"/docs/automations/workflows/logic-nodes","tags":[],"type":"text","url":"/docs/automations/workflows/logic-nodes","content":"Triggers and actions cover *what happens*; logic and flow nodes control *how the workflow moves* — splitting a path in two, pausing, ending a branch, or reaching out to another service."},"667":{"id":"/docs/automations/workflows/logic-nodes-12","page_id":"/docs/automations/workflows/logic-nodes","tags":[],"type":"text","url":"/docs/automations/workflows/logic-nodes#decision-nodes","content":"A **Decision** node branches the workflow: it evaluates one or more conditions, then follows the **True** path when they're met and the **False** path when they aren't."},"668":{"id":"/docs/automations/workflows/logic-nodes-13","page_id":"/docs/automations/workflows/logic-nodes","tags":[],"type":"text","url":"/docs/automations/workflows/logic-nodes#set-one-up","content":"Add a Decision node to the canvas."},"669":{"id":"/docs/automations/workflows/logic-nodes-14","page_id":"/docs/automations/workflows/logic-nodes","tags":[],"type":"text","url":"/docs/automations/workflows/logic-nodes#set-one-up","content":"Add one or more conditions."},"670":{"id":"/docs/automations/workflows/logic-nodes-15","page_id":"/docs/automations/workflows/logic-nodes","tags":[],"type":"text","url":"/docs/automations/workflows/logic-nodes#set-one-up","content":"Choose whether **all** conditions must be true (**AND**) or **any** condition can be true (**OR**)."},"671":{"id":"/docs/automations/workflows/logic-nodes-16","page_id":"/docs/automations/workflows/logic-nodes","tags":[],"type":"text","url":"/docs/automations/workflows/logic-nodes#set-one-up","content":"Connect the **True** and **False** handles to different next steps."},"672":{"id":"/docs/automations/workflows/logic-nodes-17","page_id":"/docs/automations/workflows/logic-nodes","tags":[],"type":"text","url":"/docs/automations/workflows/logic-nodes#condition-fields-and-operators","content":"Each field offers only the operators that make sense for it:"},"673":{"id":"/docs/automations/workflows/logic-nodes-18","page_id":"/docs/automations/workflows/logic-nodes","tags":[],"type":"text","url":"/docs/automations/workflows/logic-nodes#condition-fields-and-operators","content":"Field"},"674":{"id":"/docs/automations/workflows/logic-nodes-19","page_id":"/docs/automations/workflows/logic-nodes","tags":[],"type":"text","url":"/docs/automations/workflows/logic-nodes#condition-fields-and-operators","content":"Operators"},"675":{"id":"/docs/automations/workflows/logic-nodes-20","page_id":"/docs/automations/workflows/logic-nodes","tags":[],"type":"text","url":"/docs/automations/workflows/logic-nodes#condition-fields-and-operators","content":"Values"},"676":{"id":"/docs/automations/workflows/logic-nodes-21","page_id":"/docs/automations/workflows/logic-nodes","tags":[],"type":"text","url":"/docs/automations/workflows/logic-nodes#condition-fields-and-operators","content":"**Conversation Status**"},"677":{"id":"/docs/automations/workflows/logic-nodes-22","page_id":"/docs/automations/workflows/logic-nodes","tags":[],"type":"text","url":"/docs/automations/workflows/logic-nodes#condition-fields-and-operators","content":"is"},"678":{"id":"/docs/automations/workflows/logic-nodes-23","page_id":"/docs/automations/workflows/logic-nodes","tags":[],"type":"text","url":"/docs/automations/workflows/logic-nodes#condition-fields-and-operators","content":"Open · Resolved"},"679":{"id":"/docs/automations/workflows/logic-nodes-24","page_id":"/docs/automations/workflows/logic-nodes","tags":[],"type":"text","url":"/docs/automations/workflows/logic-nodes#condition-fields-and-operators","content":"**Conversation Labels**"},"680":{"id":"/docs/automations/workflows/logic-nodes-25","page_id":"/docs/automations/workflows/logic-nodes","tags":[],"type":"text","url":"/docs/automations/workflows/logic-nodes#condition-fields-and-operators","content":"has · does not have · has any · has none"},"681":{"id":"/docs/automations/workflows/logic-nodes-26","page_id":"/docs/automations/workflows/logic-nodes","tags":[],"type":"text","url":"/docs/automations/workflows/logic-nodes#condition-fields-and-operators","content":"one of your labels (the *has any / has none* operators just test whether any label is present)"},"682":{"id":"/docs/automations/workflows/logic-nodes-27","page_id":"/docs/automations/workflows/logic-nodes","tags":[],"type":"text","url":"/docs/automations/workflows/logic-nodes#condition-fields-and-operators","content":"**Conversation Channel**"},"683":{"id":"/docs/automations/workflows/logic-nodes-28","page_id":"/docs/automations/workflows/logic-nodes","tags":[],"type":"text","url":"/docs/automations/workflows/logic-nodes#condition-fields-and-operators","content":"is"},"684":{"id":"/docs/automations/workflows/logic-nodes-29","page_id":"/docs/automations/workflows/logic-nodes","tags":[],"type":"text","url":"/docs/automations/workflows/logic-nodes#condition-fields-and-operators","content":"WhatsApp · Facebook · Instagram · Telegram · SMS · Email · Web chat"},"685":{"id":"/docs/automations/workflows/logic-nodes-30","page_id":"/docs/automations/workflows/logic-nodes","tags":[],"type":"text","url":"/docs/automations/workflows/logic-nodes#condition-fields-and-operators","content":"**Conversation Starred**"},"686":{"id":"/docs/automations/workflows/logic-nodes-31","page_id":"/docs/automations/workflows/logic-nodes","tags":[],"type":"text","url":"/docs/automations/workflows/logic-nodes#condition-fields-and-operators","content":"is · is not"},"687":{"id":"/docs/automations/workflows/logic-nodes-32","page_id":"/docs/automations/workflows/logic-nodes","tags":[],"type":"text","url":"/docs/automations/workflows/logic-nodes#condition-fields-and-operators","content":"Yes · No"},"688":{"id":"/docs/automations/workflows/logic-nodes-33","page_id":"/docs/automations/workflows/logic-nodes","tags":[],"type":"text","url":"/docs/automations/workflows/logic-nodes#condition-fields-and-operators","content":"**Message Text**"},"689":{"id":"/docs/automations/workflows/logic-nodes-34","page_id":"/docs/automations/workflows/logic-nodes","tags":[],"type":"text","url":"/docs/automations/workflows/logic-nodes#condition-fields-and-operators","content":"equals · does not equal · contains · contains (any case) · does not contain · starts with · ends with"},"690":{"id":"/docs/automations/workflows/logic-nodes-35","page_id":"/docs/automations/workflows/logic-nodes","tags":[],"type":"text","url":"/docs/automations/workflows/logic-nodes#condition-fields-and-operators","content":"free text"},"691":{"id":"/docs/automations/workflows/logic-nodes-36","page_id":"/docs/automations/workflows/logic-nodes","tags":[],"type":"text","url":"/docs/automations/workflows/logic-nodes#condition-fields-and-operators","content":"**24h Reply Window**"},"692":{"id":"/docs/automations/workflows/logic-nodes-37","page_id":"/docs/automations/workflows/logic-nodes","tags":[],"type":"text","url":"/docs/automations/workflows/logic-nodes#condition-fields-and-operators","content":"is"},"693":{"id":"/docs/automations/workflows/logic-nodes-38","page_id":"/docs/automations/workflows/logic-nodes","tags":[],"type":"text","url":"/docs/automations/workflows/logic-nodes#condition-fields-and-operators","content":"Open (within 24h) · Closed (over 24h)"},"694":{"id":"/docs/automations/workflows/logic-nodes-39","page_id":"/docs/automations/workflows/logic-nodes","tags":[],"type":"text","url":"/docs/automations/workflows/logic-nodes#condition-fields-and-operators","content":"**Variable**"},"695":{"id":"/docs/automations/workflows/logic-nodes-40","page_id":"/docs/automations/workflows/logic-nodes","tags":[],"type":"text","url":"/docs/automations/workflows/logic-nodes#condition-fields-and-operators","content":"equals · does not equal · contains · contains (any case) · does not contain · exists · does not exist · is greater than · is less than"},"696":{"id":"/docs/automations/workflows/logic-nodes-41","page_id":"/docs/automations/workflows/logic-nodes","tags":[],"type":"text","url":"/docs/automations/workflows/logic-nodes#condition-fields-and-operators","content":"free text or number"},"697":{"id":"/docs/automations/workflows/logic-nodes-42","page_id":"/docs/automations/workflows/logic-nodes","tags":[],"type":"text","url":"/docs/automations/workflows/logic-nodes#condition-fields-and-operators","content":"The **Variable** field reads any value produced earlier in the run by dotted path — an AI-extracted field (`ai_extraction.extractedData.sentiment`), a webhook payload value (`trigger.payload.total`), or any step output. Its `is greater than` / `is less than` operators compare numerically, so you can branch on amounts, counts, or scores."},"698":{"id":"/docs/automations/workflows/logic-nodes-43","page_id":"/docs/automations/workflows/logic-nodes","tags":[],"type":"text","url":"/docs/automations/workflows/logic-nodes#condition-fields-and-operators","content":"Leave the True or False handle unconnected and that branch simply ends. You don't need an End node for it."},"699":{"id":"/docs/automations/workflows/logic-nodes-44","page_id":"/docs/automations/workflows/logic-nodes","tags":[],"type":"text","url":"/docs/automations/workflows/logic-nodes#delay-nodes","content":"A **Delay** node pauses the workflow for a set time before the next step runs — the backbone of follow-ups and reminders."},"700":{"id":"/docs/automations/workflows/logic-nodes-45","page_id":"/docs/automations/workflows/logic-nodes","tags":[],"type":"text","url":"/docs/automations/workflows/logic-nodes#set-the-delay","content":"Pick a duration and a unit:"},"701":{"id":"/docs/automations/workflows/logic-nodes-46","page_id":"/docs/automations/workflows/logic-nodes","tags":[],"type":"text","url":"/docs/automations/workflows/logic-nodes#set-the-delay","content":"**Minutes** — quick follow-ups"},"702":{"id":"/docs/automations/workflows/logic-nodes-47","page_id":"/docs/automations/workflows/logic-nodes","tags":[],"type":"text","url":"/docs/automations/workflows/logic-nodes#set-the-delay","content":"**Hours** — same-day automation"},"703":{"id":"/docs/automations/workflows/logic-nodes-48","page_id":"/docs/automations/workflows/logic-nodes","tags":[],"type":"text","url":"/docs/automations/workflows/logic-nodes#set-the-delay","content":"**Days** — longer sequences"},"704":{"id":"/docs/automations/workflows/logic-nodes-49","page_id":"/docs/automations/workflows/logic-nodes","tags":[],"type":"text","url":"/docs/automations/workflows/logic-nodes#set-the-delay","content":"Or tap a preset: **5m · 15m · 30m · 1h · 2h · 24h · 1d · 3d**."},"705":{"id":"/docs/automations/workflows/logic-nodes-50","page_id":"/docs/automations/workflows/logic-nodes","tags":[],"type":"text","url":"/docs/automations/workflows/logic-nodes#set-the-delay","content":"If you set a **Run timeout** in execution settings, the wait inside a Delay counts against it. A long delay under a short timeout will mark the run failed. Also remember WhatsApp's 24-hour window: a message sent after a long delay may need an approved template."},"706":{"id":"/docs/automations/workflows/logic-nodes-51","page_id":"/docs/automations/workflows/logic-nodes","tags":[],"type":"text","url":"/docs/automations/workflows/logic-nodes#end-nodes","content":"An **End** node stops a branch. Nothing else runs once the workflow reaches it — but other branches keep running independently. Use it to make a path's finish explicit, especially after a Decision where only one side should continue."},"707":{"id":"/docs/automations/workflows/logic-nodes-52","page_id":"/docs/automations/workflows/logic-nodes","tags":[],"type":"text","url":"/docs/automations/workflows/logic-nodes#end-nodes","content":"You don't *have* to add one — a branch with no further steps ends on its own — but an End node reads clearly on a busy canvas."},"708":{"id":"/docs/automations/workflows/logic-nodes-53","page_id":"/docs/automations/workflows/logic-nodes","tags":[],"type":"text","url":"/docs/automations/workflows/logic-nodes#simple-api-request-nodes","content":"The **Simple API Request*&#x2A; node calls an external service directly — no code. It isn't in the left sidebar; add it from the command bar with **⌘K**."},"709":{"id":"/docs/automations/workflows/logic-nodes-54","page_id":"/docs/automations/workflows/logic-nodes","tags":[],"type":"text","url":"/docs/automations/workflows/logic-nodes#configure-the-request","content":"**HTTP Method** — GET, POST, PUT, PATCH, or DELETE"},"710":{"id":"/docs/automations/workflows/logic-nodes-55","page_id":"/docs/automations/workflows/logic-nodes","tags":[],"type":"text","url":"/docs/automations/workflows/logic-nodes#configure-the-request","content":"**Request URL** — must start with `http://` or `https://`. Supports `{{...}}` templating."},"711":{"id":"/docs/automations/workflows/logic-nodes-56","page_id":"/docs/automations/workflows/logic-nodes","tags":[],"type":"text","url":"/docs/automations/workflows/logic-nodes#configure-the-request","content":"**Headers** — custom headers like `Authorization` or `Content-Type`"},"712":{"id":"/docs/automations/workflows/logic-nodes-57","page_id":"/docs/automations/workflows/logic-nodes","tags":[],"type":"text","url":"/docs/automations/workflows/logic-nodes#configure-the-request","content":"**Request Body** — for POST, PUT, and PATCH, the payload to send (templating supported)"},"713":{"id":"/docs/automations/workflows/logic-nodes-58","page_id":"/docs/automations/workflows/logic-nodes","tags":[],"type":"text","url":"/docs/automations/workflows/logic-nodes#configure-the-request","content":"The response is stored on the step, so downstream nodes can read `{{<step>.response.body}}`, `{{<step>.response.status}}`, and header values — pull a value out of the response with a Decision node's **Variable** condition, or drop it into a later message."},"714":{"id":"/docs/automations/workflows/logic-nodes-59","page_id":"/docs/automations/workflows/logic-nodes","tags":[],"type":"text","url":"/docs/automations/workflows/logic-nodes#what-its-for","content":"Forward conversation or webhook data to your own endpoint"},"715":{"id":"/docs/automations/workflows/logic-nodes-60","page_id":"/docs/automations/workflows/logic-nodes","tags":[],"type":"text","url":"/docs/automations/workflows/logic-nodes#what-its-for","content":"Look up a customer in an external CRM and branch on the result"},"716":{"id":"/docs/automations/workflows/logic-nodes-61","page_id":"/docs/automations/workflows/logic-nodes","tags":[],"type":"text","url":"/docs/automations/workflows/logic-nodes#what-its-for","content":"Trigger an action in another tool on a specific event"},"717":{"id":"/docs/automations/workflows/logic-nodes-62","page_id":"/docs/automations/workflows/logic-nodes","tags":[],"type":"text","url":"/docs/automations/workflows/logic-nodes#what-its-for","content":"Post to an alerting or logging service (pairs naturally with the Workflow Error trigger)"},"718":{"id":"/docs/automations/workflows/logic-nodes-63","page_id":"/docs/automations/workflows/logic-nodes","tags":[],"type":"text","url":"/docs/automations/workflows/logic-nodes#what-its-for","content":"A Simple API Request's **URL and body travel in a workflow's JSON export exactly as written**; **headers are stripped**. Put API keys and tokens in headers — never in the URL or body — so exporting or sharing a workflow can't leak them."},"719":{"id":"/docs/automations/workflows/logic-nodes-64","page_id":"/docs/automations/workflows/logic-nodes","tags":[],"type":"text","url":"/docs/automations/workflows/logic-nodes#related","content":"<Card title=\"Trigger nodes\" href=\"/docs/automations/workflows/triggers\" description=\"The events that start a workflow\" icon=\"Zap\" />"},"720":{"id":"/docs/automations/workflows/logic-nodes-65","page_id":"/docs/automations/workflows/logic-nodes","tags":[],"type":"text","url":"/docs/automations/workflows/logic-nodes#related","content":"<Card title=\"Action nodes\" href=\"/docs/automations/workflows/actions\" description=\"Everything a workflow can do\" icon=\"Play\" />"},"721":{"id":"/docs/automations/workflows/logic-nodes-66","page_id":"/docs/automations/workflows/logic-nodes","tags":[],"type":"text","url":"/docs/automations/workflows/logic-nodes#related","content":"<Card title=\"Use cases by industry\" href=\"/docs/automations/workflows/use-cases\" description=\"Ready-to-build recipes for your business\" icon=\"Lightbulb\" />"},"722":{"id":"/docs/automations/workflows/triggers","page_id":"/docs/automations/workflows/triggers","type":"page","content":"Trigger nodes","breadcrumbs":["Docs","AI and Automations","Automations","Workflows"],"tags":[],"url":"/docs/automations/workflows/triggers"},"723":{"id":"/docs/automations/workflows/triggers-0","page_id":"/docs/automations/workflows/triggers","tags":[],"type":"text","url":"/docs/automations/workflows/triggers","content":"The events that start a workflow — one per workflow — and the variables each one hands to the steps that follow."},"724":{"id":"/docs/automations/workflows/triggers-1","page_id":"/docs/automations/workflows/triggers","type":"heading","tags":[],"url":"/docs/automations/workflows/triggers#conversation-context","content":"Conversation context"},"725":{"id":"/docs/automations/workflows/triggers-2","page_id":"/docs/automations/workflows/triggers","type":"heading","tags":[],"url":"/docs/automations/workflows/triggers#conversation-triggers","content":"Conversation triggers"},"726":{"id":"/docs/automations/workflows/triggers-3","page_id":"/docs/automations/workflows/triggers","type":"heading","tags":[],"url":"/docs/automations/workflows/triggers#new-conversation","content":"New Conversation"},"727":{"id":"/docs/automations/workflows/triggers-4","page_id":"/docs/automations/workflows/triggers","type":"heading","tags":[],"url":"/docs/automations/workflows/triggers#conversation-opened","content":"Conversation Opened"},"728":{"id":"/docs/automations/workflows/triggers-5","page_id":"/docs/automations/workflows/triggers","type":"heading","tags":[],"url":"/docs/automations/workflows/triggers#conversation-resolved","content":"Conversation Resolved"},"729":{"id":"/docs/automations/workflows/triggers-6","page_id":"/docs/automations/workflows/triggers","type":"heading","tags":[],"url":"/docs/automations/workflows/triggers#conversation-starred","content":"Conversation Starred"},"730":{"id":"/docs/automations/workflows/triggers-7","page_id":"/docs/automations/workflows/triggers","type":"heading","tags":[],"url":"/docs/automations/workflows/triggers#whatsapp-flow-submitted","content":"WhatsApp Flow Submitted"},"731":{"id":"/docs/automations/workflows/triggers-8","page_id":"/docs/automations/workflows/triggers","type":"heading","tags":[],"url":"/docs/automations/workflows/triggers#routing-triggers","content":"Routing triggers"},"732":{"id":"/docs/automations/workflows/triggers-9","page_id":"/docs/automations/workflows/triggers","type":"heading","tags":[],"url":"/docs/automations/workflows/triggers#ai-agent-assigned","content":"AI Agent Assigned"},"733":{"id":"/docs/automations/workflows/triggers-10","page_id":"/docs/automations/workflows/triggers","type":"heading","tags":[],"url":"/docs/automations/workflows/triggers#human-agent-assigned","content":"Human Agent Assigned"},"734":{"id":"/docs/automations/workflows/triggers-11","page_id":"/docs/automations/workflows/triggers","type":"heading","tags":[],"url":"/docs/automations/workflows/triggers#label-triggers","content":"Label triggers"},"735":{"id":"/docs/automations/workflows/triggers-12","page_id":"/docs/automations/workflows/triggers","type":"heading","tags":[],"url":"/docs/automations/workflows/triggers#label-added","content":"Label Added"},"736":{"id":"/docs/automations/workflows/triggers-13","page_id":"/docs/automations/workflows/triggers","type":"heading","tags":[],"url":"/docs/automations/workflows/triggers#label-removed","content":"Label Removed"},"737":{"id":"/docs/automations/workflows/triggers-14","page_id":"/docs/automations/workflows/triggers","type":"heading","tags":[],"url":"/docs/automations/workflows/triggers#crm-triggers","content":"CRM triggers"},"738":{"id":"/docs/automations/workflows/triggers-15","page_id":"/docs/automations/workflows/triggers","type":"heading","tags":[],"url":"/docs/automations/workflows/triggers#contact-stage-changed","content":"Contact Stage Changed"},"739":{"id":"/docs/automations/workflows/triggers-16","page_id":"/docs/automations/workflows/triggers","type":"heading","tags":[],"url":"/docs/automations/workflows/triggers#webhook-trigger","content":"Webhook trigger"},"740":{"id":"/docs/automations/workflows/triggers-17","page_id":"/docs/automations/workflows/triggers","type":"heading","tags":[],"url":"/docs/automations/workflows/triggers#incoming-webhook","content":"Incoming Webhook"},"741":{"id":"/docs/automations/workflows/triggers-18","page_id":"/docs/automations/workflows/triggers","type":"heading","tags":[],"url":"/docs/automations/workflows/triggers#system-trigger","content":"System trigger"},"742":{"id":"/docs/automations/workflows/triggers-19","page_id":"/docs/automations/workflows/triggers","type":"heading","tags":[],"url":"/docs/automations/workflows/triggers#workflow-error","content":"Workflow Error"},"743":{"id":"/docs/automations/workflows/triggers-20","page_id":"/docs/automations/workflows/triggers","type":"heading","tags":[],"url":"/docs/automations/workflows/triggers#related","content":"Related"},"744":{"id":"/docs/automations/workflows/triggers-21","page_id":"/docs/automations/workflows/triggers","tags":[],"type":"text","url":"/docs/automations/workflows/triggers","content":"Every workflow starts with exactly **one trigger** — the event that kicks it off. When the event happens, the trigger fires the workflow and hands the rest of the steps a bundle of data about what just happened. You reach that data downstream with `{{trigger.<field>}}` templates (see Using variables)."},"745":{"id":"/docs/automations/workflows/triggers-22","page_id":"/docs/automations/workflows/triggers","tags":[],"type":"text","url":"/docs/automations/workflows/triggers#conversation-context","content":"Some triggers fire *on a conversation* — a new message, a resolution, a star. These carry a `conversationId`, so any conversation-scoped action (Send Message, Add Label, Assign…) works straight away."},"746":{"id":"/docs/automations/workflows/triggers-23","page_id":"/docs/automations/workflows/triggers","tags":[],"type":"text","url":"/docs/automations/workflows/triggers#conversation-context","content":"Other triggers aren't tied to a conversation — an **Incoming Webhook**, a **Contact Stage Changed** event, or a **Workflow Error**. Under those, conversation actions have nothing to act on unless an earlier step supplies one (for example **Send WhatsApp Template** to a phone number creates a conversation, and **Find Contact** resolves a contact). Each trigger below notes whether it carries a conversation."},"747":{"id":"/docs/automations/workflows/triggers-24","page_id":"/docs/automations/workflows/triggers","tags":[],"type":"text","url":"/docs/automations/workflows/triggers#conversation-context","content":"When a trigger carries a conversation, these variables are always available on every step that follows:"},"748":{"id":"/docs/automations/workflows/triggers-25","page_id":"/docs/automations/workflows/triggers","tags":[],"type":"text","url":"/docs/automations/workflows/triggers#conversation-context","content":"`{{trigger.conversationId}}` · `{{trigger.conversationStatus}}` · `{{trigger.conversationChannel}}` · `{{trigger.conversationLabels}}` · `{{trigger.conversationStarred}}` · `{{trigger.messageText}}` · `{{trigger.assignedUserId}}` · `{{trigger.assignedPersonaId}}` · `{{trigger.contactId}}` · `{{trigger.contactName}}` · `{{trigger.contactEmail}}` · `{{trigger.contactPhone}}`"},"749":{"id":"/docs/automations/workflows/triggers-26","page_id":"/docs/automations/workflows/triggers","tags":[],"type":"text","url":"/docs/automations/workflows/triggers#new-conversation","content":"Fires when a brand-new conversation is created — the first inbound message on any channel. The most common starting point: welcome the customer, route them, or triage with AI."},"750":{"id":"/docs/automations/workflows/triggers-27","page_id":"/docs/automations/workflows/triggers","tags":[],"type":"text","url":"/docs/automations/workflows/triggers#new-conversation","content":"**Carries a conversation:** Yes"},"751":{"id":"/docs/automations/workflows/triggers-28","page_id":"/docs/automations/workflows/triggers","tags":[],"type":"text","url":"/docs/automations/workflows/triggers#new-conversation","content":"**Key variables:** the shared conversation fields above"},"752":{"id":"/docs/automations/workflows/triggers-29","page_id":"/docs/automations/workflows/triggers","tags":[],"type":"text","url":"/docs/automations/workflows/triggers#conversation-opened","content":"Fires when a conversation's status changes to **Open** (for example, a resolved thread that gets a new reply)."},"753":{"id":"/docs/automations/workflows/triggers-30","page_id":"/docs/automations/workflows/triggers","tags":[],"type":"text","url":"/docs/automations/workflows/triggers#conversation-opened","content":"**Carries a conversation:** Yes"},"754":{"id":"/docs/automations/workflows/triggers-31","page_id":"/docs/automations/workflows/triggers","tags":[],"type":"text","url":"/docs/automations/workflows/triggers#conversation-opened","content":"**Loop prevention:** the **Open Conversation** action is hidden under this trigger — reopening on \"opened\" is a loop."},"755":{"id":"/docs/automations/workflows/triggers-32","page_id":"/docs/automations/workflows/triggers","tags":[],"type":"text","url":"/docs/automations/workflows/triggers#conversation-resolved","content":"Fires when a conversation is marked **Resolved**. Great for post-resolution follow-ups, satisfaction surveys, or advancing a contact's pipeline stage."},"756":{"id":"/docs/automations/workflows/triggers-33","page_id":"/docs/automations/workflows/triggers","tags":[],"type":"text","url":"/docs/automations/workflows/triggers#conversation-resolved","content":"**Carries a conversation:** Yes"},"757":{"id":"/docs/automations/workflows/triggers-34","page_id":"/docs/automations/workflows/triggers","tags":[],"type":"text","url":"/docs/automations/workflows/triggers#conversation-resolved","content":"**Loop prevention:** the **Resolve Conversation** action is hidden under this trigger."},"758":{"id":"/docs/automations/workflows/triggers-35","page_id":"/docs/automations/workflows/triggers","tags":[],"type":"text","url":"/docs/automations/workflows/triggers#conversation-starred","content":"Fires when a conversation is starred."},"759":{"id":"/docs/automations/workflows/triggers-36","page_id":"/docs/automations/workflows/triggers","tags":[],"type":"text","url":"/docs/automations/workflows/triggers#conversation-starred","content":"**Carries a conversation:** Yes"},"760":{"id":"/docs/automations/workflows/triggers-37","page_id":"/docs/automations/workflows/triggers","tags":[],"type":"text","url":"/docs/automations/workflows/triggers#conversation-starred","content":"**Loop prevention:** the **Star Conversation** action is hidden under this trigger."},"761":{"id":"/docs/automations/workflows/triggers-38","page_id":"/docs/automations/workflows/triggers","tags":[],"type":"text","url":"/docs/automations/workflows/triggers#whatsapp-flow-submitted","content":"Fires when a customer completes and submits a **WhatsApp Flow** — a native in-chat form (booking, lead capture, survey). The answers arrive as variables you can branch on and reuse. See WhatsApp Flows."},"762":{"id":"/docs/automations/workflows/triggers-39","page_id":"/docs/automations/workflows/triggers","tags":[],"type":"text","url":"/docs/automations/workflows/triggers#whatsapp-flow-submitted","content":"**Carries a conversation:** Yes"},"763":{"id":"/docs/automations/workflows/triggers-40","page_id":"/docs/automations/workflows/triggers","tags":[],"type":"text","url":"/docs/automations/workflows/triggers#whatsapp-flow-submitted","content":"**Key variables:**"},"764":{"id":"/docs/automations/workflows/triggers-41","page_id":"/docs/automations/workflows/triggers","tags":[],"type":"text","url":"/docs/automations/workflows/triggers#whatsapp-flow-submitted","content":"`{{trigger.flowValues.<field>}}` — the submitted answers, keyed by field name (e.g. `{{trigger.flowValues.km_range}}`). Match on them with a Decision node's **Variable** condition."},"765":{"id":"/docs/automations/workflows/triggers-42","page_id":"/docs/automations/workflows/triggers","tags":[],"type":"text","url":"/docs/automations/workflows/triggers#whatsapp-flow-submitted","content":"`{{trigger.flowToken}}` — the token stamped on the outbound send and echoed back"},"766":{"id":"/docs/automations/workflows/triggers-43","page_id":"/docs/automations/workflows/triggers","tags":[],"type":"text","url":"/docs/automations/workflows/triggers#whatsapp-flow-submitted","content":"`{{trigger.flowSource}}` — where the flow was sent from (`oneoff`, `campaign`, `workflow`, `sample`, `api`)"},"767":{"id":"/docs/automations/workflows/triggers-44","page_id":"/docs/automations/workflows/triggers","tags":[],"type":"text","url":"/docs/automations/workflows/triggers#whatsapp-flow-submitted","content":"`{{trigger.campaignId}}` — set when a campaign sent the flow"},"768":{"id":"/docs/automations/workflows/triggers-45","page_id":"/docs/automations/workflows/triggers","tags":[],"type":"text","url":"/docs/automations/workflows/triggers#whatsapp-flow-submitted","content":"`{{trigger.templateName}}` — the template whose button opened the flow, when known"},"769":{"id":"/docs/automations/workflows/triggers-46","page_id":"/docs/automations/workflows/triggers","tags":[],"type":"text","url":"/docs/automations/workflows/triggers#whatsapp-flow-submitted","content":"Because every flow asks different questions, `flowValues` can't be listed ahead of time. Open the trigger and **Select a flow** — Cloodot reads the answer fields straight out of that flow's design, and they become `{{trigger.flowValues.…}}` suggestions in every later step. Picking a flow only names the fields; the trigger still fires for every flow, so branch on an answer with a Decision node if a workflow should serve one flow only."},"770":{"id":"/docs/automations/workflows/triggers-47","page_id":"/docs/automations/workflows/triggers","tags":[],"type":"text","url":"/docs/automations/workflows/triggers#ai-agent-assigned","content":"Fires when an AI persona is assigned to a conversation. Use it to set up context the moment AI takes over."},"771":{"id":"/docs/automations/workflows/triggers-48","page_id":"/docs/automations/workflows/triggers","tags":[],"type":"text","url":"/docs/automations/workflows/triggers#ai-agent-assigned","content":"**Carries a conversation:** Yes"},"772":{"id":"/docs/automations/workflows/triggers-49","page_id":"/docs/automations/workflows/triggers","tags":[],"type":"text","url":"/docs/automations/workflows/triggers#ai-agent-assigned","content":"**Key variable:** `{{trigger.personaVersionId}}` — the assigned AI persona version"},"773":{"id":"/docs/automations/workflows/triggers-50","page_id":"/docs/automations/workflows/triggers","tags":[],"type":"text","url":"/docs/automations/workflows/triggers#ai-agent-assigned","content":"Cloodot auto-assigns a default persona to new conversations, and that automatic assignment fires this trigger too — so a workflow here runs on nearly every new conversation, not only when a persona is assigned by hand. See Workflows and the built-in AI agent."},"774":{"id":"/docs/automations/workflows/triggers-51","page_id":"/docs/automations/workflows/triggers","tags":[],"type":"text","url":"/docs/automations/workflows/triggers#human-agent-assigned","content":"Fires when a team member is assigned to a conversation — for notifications, logging, or SLA timers."},"775":{"id":"/docs/automations/workflows/triggers-52","page_id":"/docs/automations/workflows/triggers","tags":[],"type":"text","url":"/docs/automations/workflows/triggers#human-agent-assigned","content":"**Carries a conversation:** Yes"},"776":{"id":"/docs/automations/workflows/triggers-53","page_id":"/docs/automations/workflows/triggers","tags":[],"type":"text","url":"/docs/automations/workflows/triggers#human-agent-assigned","content":"**Key variable:** `{{trigger.userId}}` — the assigned user"},"777":{"id":"/docs/automations/workflows/triggers-54","page_id":"/docs/automations/workflows/triggers","tags":[],"type":"text","url":"/docs/automations/workflows/triggers#label-added","content":"Fires when a label is added to a conversation. A label makes a clean signal — tag something manually or with AI, and let this trigger do the rest."},"778":{"id":"/docs/automations/workflows/triggers-55","page_id":"/docs/automations/workflows/triggers","tags":[],"type":"text","url":"/docs/automations/workflows/triggers#label-added","content":"**Carries a conversation:** Yes"},"779":{"id":"/docs/automations/workflows/triggers-56","page_id":"/docs/automations/workflows/triggers","tags":[],"type":"text","url":"/docs/automations/workflows/triggers#label-added","content":"**Key variable:** `{{trigger.labelIds}}` — the label IDs that were added"},"780":{"id":"/docs/automations/workflows/triggers-57","page_id":"/docs/automations/workflows/triggers","tags":[],"type":"text","url":"/docs/automations/workflows/triggers#label-added","content":"**Loop prevention:** the **Add Label** action is hidden under this trigger."},"781":{"id":"/docs/automations/workflows/triggers-58","page_id":"/docs/automations/workflows/triggers","tags":[],"type":"text","url":"/docs/automations/workflows/triggers#label-removed","content":"Fires when a label is removed from a conversation."},"782":{"id":"/docs/automations/workflows/triggers-59","page_id":"/docs/automations/workflows/triggers","tags":[],"type":"text","url":"/docs/automations/workflows/triggers#label-removed","content":"**Carries a conversation:** Yes"},"783":{"id":"/docs/automations/workflows/triggers-60","page_id":"/docs/automations/workflows/triggers","tags":[],"type":"text","url":"/docs/automations/workflows/triggers#label-removed","content":"**Key variable:** `{{trigger.labelIds}}` — the label IDs that were removed"},"784":{"id":"/docs/automations/workflows/triggers-61","page_id":"/docs/automations/workflows/triggers","tags":[],"type":"text","url":"/docs/automations/workflows/triggers#label-removed","content":"**Loop prevention:** the **Remove Label** action is hidden under this trigger."},"785":{"id":"/docs/automations/workflows/triggers-62","page_id":"/docs/automations/workflows/triggers","tags":[],"type":"text","url":"/docs/automations/workflows/triggers#contact-stage-changed","content":"Fires when a contact's **lifecycle stage** changes in your pipeline — for example, moving from *New* to *Qualified*. Use it to run a playbook every time a contact reaches a stage."},"786":{"id":"/docs/automations/workflows/triggers-63","page_id":"/docs/automations/workflows/triggers","tags":[],"type":"text","url":"/docs/automations/workflows/triggers#contact-stage-changed","content":"**Carries a conversation:** No — a stage change isn't tied to a conversation. Conversation actions need a conversation supplied by an earlier step (e.g. **Send WhatsApp Template** to `{{trigger.contactPhone}}`)."},"787":{"id":"/docs/automations/workflows/triggers-64","page_id":"/docs/automations/workflows/triggers","tags":[],"type":"text","url":"/docs/automations/workflows/triggers#contact-stage-changed","content":"**Key variables:**"},"788":{"id":"/docs/automations/workflows/triggers-65","page_id":"/docs/automations/workflows/triggers","tags":[],"type":"text","url":"/docs/automations/workflows/triggers#contact-stage-changed","content":"`{{trigger.contactId}}` · `{{trigger.contactName}}`"},"789":{"id":"/docs/automations/workflows/triggers-66","page_id":"/docs/automations/workflows/triggers","tags":[],"type":"text","url":"/docs/automations/workflows/triggers#contact-stage-changed","content":"`{{trigger.fromStageId}}` · `{{trigger.fromStageName}}` — the previous stage (absent if the contact had none before)"},"790":{"id":"/docs/automations/workflows/triggers-67","page_id":"/docs/automations/workflows/triggers","tags":[],"type":"text","url":"/docs/automations/workflows/triggers#contact-stage-changed","content":"`{{trigger.toStageId}}` · `{{trigger.toStageName}}` — the new stage"},"791":{"id":"/docs/automations/workflows/triggers-68","page_id":"/docs/automations/workflows/triggers","tags":[],"type":"text","url":"/docs/automations/workflows/triggers#contact-stage-changed","content":"**Loop prevention:** the **Change Contact Stage** action is hidden under this trigger."},"792":{"id":"/docs/automations/workflows/triggers-69","page_id":"/docs/automations/workflows/triggers","tags":[],"type":"text","url":"/docs/automations/workflows/triggers#incoming-webhook","content":"Fires when an external system POSTs JSON to the workflow's unique URL. This is how you wire Cloodot to any tool that can send a webhook — a store, a form, a CRM, a no-code automation."},"793":{"id":"/docs/automations/workflows/triggers-70","page_id":"/docs/automations/workflows/triggers","tags":[],"type":"text","url":"/docs/automations/workflows/triggers#incoming-webhook","content":"**Carries a conversation:** No — the payload is free-form JSON."},"794":{"id":"/docs/automations/workflows/triggers-71","page_id":"/docs/automations/workflows/triggers","tags":[],"type":"text","url":"/docs/automations/workflows/triggers#incoming-webhook","content":"**Key variables:** anything in the posted body, addressed by path — `{{trigger.payload.order.id}}`, `{{trigger.payload.items.0.sku}}`, and so on."},"795":{"id":"/docs/automations/workflows/triggers-72","page_id":"/docs/automations/workflows/triggers","tags":[],"type":"text","url":"/docs/automations/workflows/triggers#incoming-webhook","content":"**Setup, in the trigger's panel:**"},"796":{"id":"/docs/automations/workflows/triggers-73","page_id":"/docs/automations/workflows/triggers","tags":[],"type":"text","url":"/docs/automations/workflows/triggers#incoming-webhook","content":"The panel shows the **endpoint URL** and a **signing secret**. By default every request must be signed (HMAC-SHA256 — the panel shows exactly how)."},"797":{"id":"/docs/automations/workflows/triggers-74","page_id":"/docs/automations/workflows/triggers","tags":[],"type":"text","url":"/docs/automations/workflows/triggers#incoming-webhook","content":"If your sender can't sign requests (a simple script or no-code tool), switch off **Require signed requests**. Anyone who knows the URL can then trigger the workflow, so treat the URL like a password."},"798":{"id":"/docs/automations/workflows/triggers-75","page_id":"/docs/automations/workflows/triggers","tags":[],"type":"text","url":"/docs/automations/workflows/triggers#incoming-webhook","content":"Use **Listen for a request** in the *Sample event* section to capture one real request — it works before the workflow is published. The captured fields then show up as variable suggestions on every later step, and dry runs are prefilled with them. The first real event is captured automatically if you never listen."},"799":{"id":"/docs/automations/workflows/triggers-76","page_id":"/docs/automations/workflows/triggers","tags":[],"type":"text","url":"/docs/automations/workflows/triggers#workflow-error","content":"Runs when *another* workflow fails for good (after all its retries). Build an error handler once — alert a channel, log to an external service — and point other workflows at it under their execution settings."},"800":{"id":"/docs/automations/workflows/triggers-77","page_id":"/docs/automations/workflows/triggers","tags":[],"type":"text","url":"/docs/automations/workflows/triggers#workflow-error","content":"**Carries a conversation:** Not guaranteed — error handlers must work for non-conversation workflows too. `{{trigger.conversationId}}` is present only when the failed run had one."},"801":{"id":"/docs/automations/workflows/triggers-78","page_id":"/docs/automations/workflows/triggers","tags":[],"type":"text","url":"/docs/automations/workflows/triggers#workflow-error","content":"**Key variables:** `{{trigger.failedWorkflowName}}` · `{{trigger.failedWorkflowId}}` · `{{trigger.error}}` · `{{trigger.failedRunNumber}}` · `{{trigger.failedExecutionId}}` · `{{trigger.failedAt}}` · `{{trigger.retryCount}}`"},"802":{"id":"/docs/automations/workflows/triggers-79","page_id":"/docs/automations/workflows/triggers","tags":[],"type":"text","url":"/docs/automations/workflows/triggers#workflow-error","content":"A Workflow Error trigger never fires because of another error workflow — so a broken alert can't set off an infinite chain."},"803":{"id":"/docs/automations/workflows/triggers-80","page_id":"/docs/automations/workflows/triggers","tags":[],"type":"text","url":"/docs/automations/workflows/triggers#related","content":"<Card title=\"Action nodes\" href=\"/docs/automations/workflows/actions\" description=\"Everything a workflow can do once a trigger fires\" icon=\"Play\" />"},"804":{"id":"/docs/automations/workflows/triggers-81","page_id":"/docs/automations/workflows/triggers","tags":[],"type":"text","url":"/docs/automations/workflows/triggers#related","content":"<Card title=\"Logic & flow nodes\" href=\"/docs/automations/workflows/logic-nodes\" description=\"Decisions, delays, endings, and API requests\" icon=\"GitBranch\" />"},"805":{"id":"/docs/automations/workflows/triggers-82","page_id":"/docs/automations/workflows/triggers","tags":[],"type":"text","url":"/docs/automations/workflows/triggers#related","content":"<Card title=\"Use cases by industry\" href=\"/docs/automations/workflows/use-cases\" description=\"Ready-to-build recipes for your business\" icon=\"Lightbulb\" />"},"806":{"id":"/docs/automations/workflows/use-cases","page_id":"/docs/automations/workflows/use-cases","type":"page","content":"Use cases by industry","breadcrumbs":["Docs","AI and Automations","Automations","Workflows"],"tags":[],"url":"/docs/automations/workflows/use-cases"},"807":{"id":"/docs/automations/workflows/use-cases-0","page_id":"/docs/automations/workflows/use-cases","tags":[],"type":"text","url":"/docs/automations/workflows/use-cases","content":"Two ready-to-build workflow recipes for each industry Cloodot serves — with the exact nodes to wire up."},"808":{"id":"/docs/automations/workflows/use-cases-1","page_id":"/docs/automations/workflows/use-cases","type":"heading","tags":[],"url":"/docs/automations/workflows/use-cases#e-commerce--retail","content":"E-commerce & retail"},"809":{"id":"/docs/automations/workflows/use-cases-2","page_id":"/docs/automations/workflows/use-cases","type":"heading","tags":[],"url":"/docs/automations/workflows/use-cases#recover-abandoned-carts","content":"Recover abandoned carts"},"810":{"id":"/docs/automations/workflows/use-cases-3","page_id":"/docs/automations/workflows/use-cases","type":"heading","tags":[],"url":"/docs/automations/workflows/use-cases#vip-fast-lane-for-returning-customers","content":"VIP fast-lane for returning customers"},"811":{"id":"/docs/automations/workflows/use-cases-4","page_id":"/docs/automations/workflows/use-cases","type":"heading","tags":[],"url":"/docs/automations/workflows/use-cases#automotive","content":"Automotive"},"812":{"id":"/docs/automations/workflows/use-cases-5","page_id":"/docs/automations/workflows/use-cases","type":"heading","tags":[],"url":"/docs/automations/workflows/use-cases#qualify-and-route-enquiries-247","content":"Qualify and route enquiries 24/7"},"813":{"id":"/docs/automations/workflows/use-cases-6","page_id":"/docs/automations/workflows/use-cases","type":"heading","tags":[],"url":"/docs/automations/workflows/use-cases#confirm-a-booked-test-drive-and-notify-sales","content":"Confirm a booked test drive and notify sales"},"814":{"id":"/docs/automations/workflows/use-cases-7","page_id":"/docs/automations/workflows/use-cases","type":"heading","tags":[],"url":"/docs/automations/workflows/use-cases#real-estate","content":"Real estate"},"815":{"id":"/docs/automations/workflows/use-cases-8","page_id":"/docs/automations/workflows/use-cases","type":"heading","tags":[],"url":"/docs/automations/workflows/use-cases#qualify-instagram-enquiries-escalate-only-the-serious-ones","content":"Qualify Instagram enquiries, escalate only the serious ones"},"816":{"id":"/docs/automations/workflows/use-cases-9","page_id":"/docs/automations/workflows/use-cases","type":"heading","tags":[],"url":"/docs/automations/workflows/use-cases#confirm-a-site-visit-and-remind-the-day-before","content":"Confirm a site visit and remind the day before"},"817":{"id":"/docs/automations/workflows/use-cases-10","page_id":"/docs/automations/workflows/use-cases","type":"heading","tags":[],"url":"/docs/automations/workflows/use-cases#multi-location","content":"Multi-location"},"818":{"id":"/docs/automations/workflows/use-cases-11","page_id":"/docs/automations/workflows/use-cases","type":"heading","tags":[],"url":"/docs/automations/workflows/use-cases#route-new-leads-to-the-nearest-branch","content":"Route new leads to the nearest branch"},"819":{"id":"/docs/automations/workflows/use-cases-12","page_id":"/docs/automations/workflows/use-cases","type":"heading","tags":[],"url":"/docs/automations/workflows/use-cases#branch-level-first-response-sla","content":"Branch-level first-response SLA"},"820":{"id":"/docs/automations/workflows/use-cases-13","page_id":"/docs/automations/workflows/use-cases","type":"heading","tags":[],"url":"/docs/automations/workflows/use-cases#education","content":"Education"},"821":{"id":"/docs/automations/workflows/use-cases-14","page_id":"/docs/automations/workflows/use-cases","type":"heading","tags":[],"url":"/docs/automations/workflows/use-cases#welcome-admissions-enquiries-with-the-right-info","content":"Welcome admissions enquiries with the right info"},"822":{"id":"/docs/automations/workflows/use-cases-15","page_id":"/docs/automations/workflows/use-cases","type":"heading","tags":[],"url":"/docs/automations/workflows/use-cases#counselling-slot-confirm-checklist-and-remind","content":"Counselling slot: confirm, checklist, and remind"},"823":{"id":"/docs/automations/workflows/use-cases-16","page_id":"/docs/automations/workflows/use-cases","type":"heading","tags":[],"url":"/docs/automations/workflows/use-cases#hospitality","content":"Hospitality"},"824":{"id":"/docs/automations/workflows/use-cases-17","page_id":"/docs/automations/workflows/use-cases","type":"heading","tags":[],"url":"/docs/automations/workflows/use-cases#route-in-stay-requests-to-the-right-department","content":"Route in-stay requests to the right department"},"825":{"id":"/docs/automations/workflows/use-cases-18","page_id":"/docs/automations/workflows/use-cases","type":"heading","tags":[],"url":"/docs/automations/workflows/use-cases#chase-a-review-after-check-out","content":"Chase a review after check-out"},"826":{"id":"/docs/automations/workflows/use-cases-19","page_id":"/docs/automations/workflows/use-cases","type":"heading","tags":[],"url":"/docs/automations/workflows/use-cases#agencies","content":"Agencies"},"827":{"id":"/docs/automations/workflows/use-cases-20","page_id":"/docs/automations/workflows/use-cases","type":"heading","tags":[],"url":"/docs/automations/workflows/use-cases#tag-and-route-each-clients-conversations","content":"Tag and route each client's conversations"},"828":{"id":"/docs/automations/workflows/use-cases-21","page_id":"/docs/automations/workflows/use-cases","type":"heading","tags":[],"url":"/docs/automations/workflows/use-cases#alert-the-team-the-moment-any-workflow-fails","content":"Alert the team the moment any workflow fails"},"829":{"id":"/docs/automations/workflows/use-cases-22","page_id":"/docs/automations/workflows/use-cases","type":"heading","tags":[],"url":"/docs/automations/workflows/use-cases#related","content":"Related"},"830":{"id":"/docs/automations/workflows/use-cases-23","page_id":"/docs/automations/workflows/use-cases","tags":[],"type":"text","url":"/docs/automations/workflows/use-cases","content":"Every recipe below is a real pattern you can build from the nodes you already have. Each shows the flow as a node diagram, then what to configure. Read them as starting points — swap in your own labels, personas, templates, and stages."},"831":{"id":"/docs/automations/workflows/use-cases-24","page_id":"/docs/automations/workflows/use-cases","tags":[],"type":"text","url":"/docs/automations/workflows/use-cases","content":"When a recipe sends a message *after a delay* or *starts* a WhatsApp conversation, use **Send WhatsApp Template** with an approved template — WhatsApp only allows free-form **Send Message** replies inside the 24-hour window. Recipes on other channels (Instagram, web chat, email) can use **Send Message** freely."},"832":{"id":"/docs/automations/workflows/use-cases-25","page_id":"/docs/automations/workflows/use-cases","tags":[],"type":"text","url":"/docs/automations/workflows/use-cases","content":"Several recipes assign a persona, send a message, or route a conversation. Remember your AI agent may already be replying by default — workflows work *with* it, not instead of it. **Assign to AI** picks a specific persona, **Assign to User** takes a conversation away from AI, and a workflow message coexists with the agent's reply. See Workflows and the built-in AI agent."},"833":{"id":"/docs/automations/workflows/use-cases-26","page_id":"/docs/automations/workflows/use-cases","tags":[],"type":"text","url":"/docs/automations/workflows/use-cases#recover-abandoned-carts","content":"Nudge shoppers who left something behind, with a one-tap link back to checkout."},"834":{"id":"/docs/automations/workflows/use-cases-27","page_id":"/docs/automations/workflows/use-cases","tags":[],"type":"text","url":"/docs/automations/workflows/use-cases#recover-abandoned-carts","content":"**Set up:** capture a sample event with **Listen for a request** so `{{trigger.payload.*}}` fields autocomplete; pick the WhatsApp channel and an approved cart-recovery template."},"835":{"id":"/docs/automations/workflows/use-cases-28","page_id":"/docs/automations/workflows/use-cases","tags":[],"type":"text","url":"/docs/automations/workflows/use-cases#vip-fast-lane-for-returning-customers","content":"Route known high-value customers straight to a senior teammate; everyone else starts with AI."},"836":{"id":"/docs/automations/workflows/use-cases-29","page_id":"/docs/automations/workflows/use-cases","tags":[],"type":"text","url":"/docs/automations/workflows/use-cases#vip-fast-lane-for-returning-customers","content":"**Set up:** store a `tier` custom field on your contacts; create a **VIP** label; pick your senior agent and support persona."},"837":{"id":"/docs/automations/workflows/use-cases-30","page_id":"/docs/automations/workflows/use-cases","tags":[],"type":"text","url":"/docs/automations/workflows/use-cases#qualify-and-route-enquiries-247","content":"Separate real buyers from browsers on every channel, day or night."},"838":{"id":"/docs/automations/workflows/use-cases-31","page_id":"/docs/automations/workflows/use-cases","tags":[],"type":"text","url":"/docs/automations/workflows/use-cases#qualify-and-route-enquiries-247","content":"**Set up:** create **Escalation** and **Hot lead** labels; assign your sales and manager users; build a qualifier persona. Works the same across WhatsApp, Instagram, and Facebook."},"839":{"id":"/docs/automations/workflows/use-cases-32","page_id":"/docs/automations/workflows/use-cases","tags":[],"type":"text","url":"/docs/automations/workflows/use-cases#confirm-a-booked-test-drive-and-notify-sales","content":"Turn a submitted booking form into a confirmation and a hand-off."},"840":{"id":"/docs/automations/workflows/use-cases-33","page_id":"/docs/automations/workflows/use-cases","tags":[],"type":"text","url":"/docs/automations/workflows/use-cases#confirm-a-booked-test-drive-and-notify-sales","content":"**Set up:** build the booking WhatsApp Flow; the field names become `{{trigger.flowValues.*}}`. Create the label and pick the exec."},"841":{"id":"/docs/automations/workflows/use-cases-34","page_id":"/docs/automations/workflows/use-cases","tags":[],"type":"text","url":"/docs/automations/workflows/use-cases#qualify-instagram-enquiries-escalate-only-the-serious-ones","content":"Let AI read budget and timeline, then put brokers in front of the ready buyers."},"842":{"id":"/docs/automations/workflows/use-cases-35","page_id":"/docs/automations/workflows/use-cases","tags":[],"type":"text","url":"/docs/automations/workflows/use-cases#qualify-instagram-enquiries-escalate-only-the-serious-ones","content":"**Set up:** create **Hot lead** and **Nurture** labels, a *Qualified* pipeline stage, and a qualifier persona. Adjust the budget threshold to your market."},"843":{"id":"/docs/automations/workflows/use-cases-36","page_id":"/docs/automations/workflows/use-cases","tags":[],"type":"text","url":"/docs/automations/workflows/use-cases#confirm-a-site-visit-and-remind-the-day-before","content":"Cut no-shows with an automatic confirmation and reminder."},"844":{"id":"/docs/automations/workflows/use-cases-37","page_id":"/docs/automations/workflows/use-cases","tags":[],"type":"text","url":"/docs/automations/workflows/use-cases#confirm-a-site-visit-and-remind-the-day-before","content":"**Set up:** build the booking flow; approve a reminder template. Tune the delay so the reminder lands the day before the visit."},"845":{"id":"/docs/automations/workflows/use-cases-38","page_id":"/docs/automations/workflows/use-cases","tags":[],"type":"text","url":"/docs/automations/workflows/use-cases#route-new-leads-to-the-nearest-branch","content":"Send each enquiry to the branch that should own it — no central black hole."},"846":{"id":"/docs/automations/workflows/use-cases-39","page_id":"/docs/automations/workflows/use-cases","tags":[],"type":"text","url":"/docs/automations/workflows/use-cases#route-new-leads-to-the-nearest-branch","content":"**Set up:** pick a WhatsApp channel and an approved acknowledgement template — the template send is what **creates the conversation**, so the later **Add Label** and **Assign to User** steps have something to act on (a webhook trigger has no conversation on its own). Add one branch label and owner per branch; chain more Decision nodes for additional branches. Use **Listen for a request** to prefill the payload fields."},"847":{"id":"/docs/automations/workflows/use-cases-40","page_id":"/docs/automations/workflows/use-cases","tags":[],"type":"text","url":"/docs/automations/workflows/use-cases#branch-level-first-response-sla","content":"Acknowledge instantly, then make sure someone picks it up."},"848":{"id":"/docs/automations/workflows/use-cases-41","page_id":"/docs/automations/workflows/use-cases","tags":[],"type":"text","url":"/docs/automations/workflows/use-cases#branch-level-first-response-sla","content":"**Set up:** personalize the acknowledgement per branch (duplicate the workflow, or branch on channel/label); pick the branch's fallback AI persona."},"849":{"id":"/docs/automations/workflows/use-cases-42","page_id":"/docs/automations/workflows/use-cases","tags":[],"type":"text","url":"/docs/automations/workflows/use-cases#welcome-admissions-enquiries-with-the-right-info","content":"Answer the first question before a counsellor is even free."},"850":{"id":"/docs/automations/workflows/use-cases-43","page_id":"/docs/automations/workflows/use-cases","tags":[],"type":"text","url":"/docs/automations/workflows/use-cases#welcome-admissions-enquiries-with-the-right-info","content":"**Set up:** host your fee/prospectus link; create an **Admissions enquiry** label and an admissions persona."},"851":{"id":"/docs/automations/workflows/use-cases-44","page_id":"/docs/automations/workflows/use-cases","tags":[],"type":"text","url":"/docs/automations/workflows/use-cases#counselling-slot-confirm-checklist-and-remind","content":"Book, brief, and remind — automatically."},"852":{"id":"/docs/automations/workflows/use-cases-45","page_id":"/docs/automations/workflows/use-cases","tags":[],"type":"text","url":"/docs/automations/workflows/use-cases#counselling-slot-confirm-checklist-and-remind","content":"**Set up:** build the counselling flow; add a *Counselling booked* stage; approve the reminder template."},"853":{"id":"/docs/automations/workflows/use-cases-46","page_id":"/docs/automations/workflows/use-cases","tags":[],"type":"text","url":"/docs/automations/workflows/use-cases#route-in-stay-requests-to-the-right-department","content":"One WhatsApp thread, every request to the team that handles it."},"854":{"id":"/docs/automations/workflows/use-cases-47","page_id":"/docs/automations/workflows/use-cases","tags":[],"type":"text","url":"/docs/automations/workflows/use-cases#route-in-stay-requests-to-the-right-department","content":"**Set up:** create department labels and assign a desk owner to each; build a multilingual concierge persona for everything else."},"855":{"id":"/docs/automations/workflows/use-cases-48","page_id":"/docs/automations/workflows/use-cases","tags":[],"type":"text","url":"/docs/automations/workflows/use-cases#chase-a-review-after-check-out","content":"One well-timed nudge, in the guest's language, with a direct review link."},"856":{"id":"/docs/automations/workflows/use-cases-49","page_id":"/docs/automations/workflows/use-cases","tags":[],"type":"text","url":"/docs/automations/workflows/use-cases#chase-a-review-after-check-out","content":"**Set up:** wire your PMS webhook (or trigger from **Conversation Resolved** instead); approve a review-request template with your Google review link."},"857":{"id":"/docs/automations/workflows/use-cases-50","page_id":"/docs/automations/workflows/use-cases","tags":[],"type":"text","url":"/docs/automations/workflows/use-cases#tag-and-route-each-clients-conversations","content":"In a client's white-label workspace, put every inbound conversation in front of the right owner — with the client's own persona on the first response."},"858":{"id":"/docs/automations/workflows/use-cases-51","page_id":"/docs/automations/workflows/use-cases","tags":[],"type":"text","url":"/docs/automations/workflows/use-cases#tag-and-route-each-clients-conversations","content":"**Set up:** one &#x2A;*Client: …** label, one persona, and one account manager per client; duplicate the workflow into each client's workspace. Because **Assign to AI** pins the client's persona (overriding the default), each client keeps its own voice — see Workflows and the built-in AI agent."},"859":{"id":"/docs/automations/workflows/use-cases-52","page_id":"/docs/automations/workflows/use-cases","tags":[],"type":"text","url":"/docs/automations/workflows/use-cases#alert-the-team-the-moment-any-workflow-fails","content":"Build one error handler and point every other workflow at it."},"860":{"id":"/docs/automations/workflows/use-cases-53","page_id":"/docs/automations/workflows/use-cases","tags":[],"type":"text","url":"/docs/automations/workflows/use-cases#alert-the-team-the-moment-any-workflow-fails","content":"**Set up:** publish this workflow so it's **Active**, then select it under **Error workflow** in every other workflow's execution settings. Keep the Slack token in a **header** (headers are stripped on export), not the URL."},"861":{"id":"/docs/automations/workflows/use-cases-54","page_id":"/docs/automations/workflows/use-cases","tags":[],"type":"text","url":"/docs/automations/workflows/use-cases#related","content":"<Card title=\"Workflows overview\" href=\"/docs/automations/workflows\" description=\"The editor, versioning, testing, and runs\" icon=\"Workflow\" />"},"862":{"id":"/docs/automations/workflows/use-cases-55","page_id":"/docs/automations/workflows/use-cases","tags":[],"type":"text","url":"/docs/automations/workflows/use-cases#related","content":"<Card title=\"Trigger nodes\" href=\"/docs/automations/workflows/triggers\" description=\"Every event that can start a workflow\" icon=\"Zap\" />"},"863":{"id":"/docs/automations/workflows/use-cases-56","page_id":"/docs/automations/workflows/use-cases","tags":[],"type":"text","url":"/docs/automations/workflows/use-cases#related","content":"<Card title=\"Action nodes\" href=\"/docs/automations/workflows/actions\" description=\"Everything a workflow can do\" icon=\"Play\" />"},"864":{"id":"/docs/automations/workflows/use-cases-57","page_id":"/docs/automations/workflows/use-cases","tags":[],"type":"text","url":"/docs/automations/workflows/use-cases#related","content":"<Card title=\"Logic & flow nodes\" href=\"/docs/automations/workflows/logic-nodes\" description=\"Decisions, delays, endings, and API requests\" icon=\"GitBranch\" />"},"865":{"id":"/docs/billing/billing","page_id":"/docs/billing/billing","type":"page","content":"Billing","breadcrumbs":["Docs","Administer","Billing and Plans"],"tags":[],"url":"/docs/billing/billing"},"866":{"id":"/docs/billing/billing-0","page_id":"/docs/billing/billing","tags":[],"type":"text","url":"/docs/billing/billing","content":"Manage your subscription, message credits, usage, and invoices."},"867":{"id":"/docs/billing/billing-1","page_id":"/docs/billing/billing","type":"heading","tags":[],"url":"/docs/billing/billing#billing-tab","content":"Billing tab"},"868":{"id":"/docs/billing/billing-2","page_id":"/docs/billing/billing","type":"heading","tags":[],"url":"/docs/billing/billing#current-plan","content":"Current plan"},"869":{"id":"/docs/billing/billing-3","page_id":"/docs/billing/billing","type":"heading","tags":[],"url":"/docs/billing/billing#change-your-plan","content":"Change your plan"},"870":{"id":"/docs/billing/billing-4","page_id":"/docs/billing/billing","type":"heading","tags":[],"url":"/docs/billing/billing#payment-method","content":"Payment method"},"871":{"id":"/docs/billing/billing-5","page_id":"/docs/billing/billing","type":"heading","tags":[],"url":"/docs/billing/billing#message-credits--usage","content":"Message credits & usage"},"872":{"id":"/docs/billing/billing-6","page_id":"/docs/billing/billing","type":"heading","tags":[],"url":"/docs/billing/billing#usages-tab","content":"Usages tab"},"873":{"id":"/docs/billing/billing-7","page_id":"/docs/billing/billing","type":"heading","tags":[],"url":"/docs/billing/billing#credit-summary","content":"Credit summary"},"874":{"id":"/docs/billing/billing-8","page_id":"/docs/billing/billing","type":"heading","tags":[],"url":"/docs/billing/billing#usage-history","content":"Usage history"},"875":{"id":"/docs/billing/billing-9","page_id":"/docs/billing/billing","type":"heading","tags":[],"url":"/docs/billing/billing#alerts-tab","content":"Alerts tab"},"876":{"id":"/docs/billing/billing-10","page_id":"/docs/billing/billing","type":"heading","tags":[],"url":"/docs/billing/billing#invoices-tab","content":"Invoices tab"},"877":{"id":"/docs/billing/billing-11","page_id":"/docs/billing/billing","type":"heading","tags":[],"url":"/docs/billing/billing#related-topics","content":"Related topics"},"878":{"id":"/docs/billing/billing-12","page_id":"/docs/billing/billing","tags":[],"type":"text","url":"/docs/billing/billing","content":"Go to **Settings → Billing** to manage your subscription, monitor message credits, and download invoices. Only workspace owners and admins can access this page."},"879":{"id":"/docs/billing/billing-13","page_id":"/docs/billing/billing","tags":[],"type":"text","url":"/docs/billing/billing","content":"The page has four tabs: **Billing**, **Usages**, **Alerts**, and **Invoices**."},"880":{"id":"/docs/billing/billing-14","page_id":"/docs/billing/billing","tags":[],"type":"text","url":"/docs/billing/billing#current-plan","content":"The top of the tab shows:"},"881":{"id":"/docs/billing/billing-15","page_id":"/docs/billing/billing","tags":[],"type":"text","url":"/docs/billing/billing#current-plan","content":"Plan name and status — Trial, Active, or No Plan"},"882":{"id":"/docs/billing/billing-16","page_id":"/docs/billing/billing","tags":[],"type":"text","url":"/docs/billing/billing#current-plan","content":"Trial end date and days remaining (if on a trial)"},"883":{"id":"/docs/billing/billing-17","page_id":"/docs/billing/billing","tags":[],"type":"text","url":"/docs/billing/billing#current-plan","content":"Next renewal date (if on a paid plan)"},"884":{"id":"/docs/billing/billing-18","page_id":"/docs/billing/billing","tags":[],"type":"text","url":"/docs/billing/billing#change-your-plan","content":"Scroll to **Available Plans** for a side-by-side comparison, pick a plan, and follow the checkout flow."},"885":{"id":"/docs/billing/billing-19","page_id":"/docs/billing/billing","tags":[],"type":"text","url":"/docs/billing/billing#change-your-plan","content":"To cancel, click **Cancel Subscription** under your current plan summary. You can cancel immediately or at the end of the billing period."},"886":{"id":"/docs/billing/billing-20","page_id":"/docs/billing/billing","tags":[],"type":"text","url":"/docs/billing/billing#change-your-plan","content":"Cancelling may reduce your features and limits. Review the impact before confirming."},"887":{"id":"/docs/billing/billing-21","page_id":"/docs/billing/billing","tags":[],"type":"text","url":"/docs/billing/billing#payment-method","content":"Click **Add Payment Method** or **Manage Payment Method** to add or update the card on file."},"888":{"id":"/docs/billing/billing-22","page_id":"/docs/billing/billing","tags":[],"type":"text","url":"/docs/billing/billing#message-credits--usage","content":"Three cards show remaining credits:"},"889":{"id":"/docs/billing/billing-23","page_id":"/docs/billing/billing","tags":[],"type":"text","url":"/docs/billing/billing#message-credits--usage","content":"**Incoming Messages** — used when customers message you"},"890":{"id":"/docs/billing/billing-24","page_id":"/docs/billing/billing","tags":[],"type":"text","url":"/docs/billing/billing#message-credits--usage","content":"**Marketing Messages** — used when you send campaigns"},"891":{"id":"/docs/billing/billing-25","page_id":"/docs/billing/billing","tags":[],"type":"text","url":"/docs/billing/billing#message-credits--usage","content":"**Copilot Messages** — used by your AI copilot"},"892":{"id":"/docs/billing/billing-26","page_id":"/docs/billing/billing","tags":[],"type":"text","url":"/docs/billing/billing#message-credits--usage","content":"Each card shows remaining credits, current balance, and the pricing rate. Click **Add credits** to top up."},"893":{"id":"/docs/billing/billing-27","page_id":"/docs/billing/billing","tags":[],"type":"text","url":"/docs/billing/billing#credit-summary","content":"Three cards show how much of each credit allowance is left — \"remaining out of\" your included total, with a progress bar:"},"894":{"id":"/docs/billing/billing-28","page_id":"/docs/billing/billing","tags":[],"type":"text","url":"/docs/billing/billing#credit-summary","content":"**Incoming Messages**"},"895":{"id":"/docs/billing/billing-29","page_id":"/docs/billing/billing","tags":[],"type":"text","url":"/docs/billing/billing#credit-summary","content":"**Campaign Messages**"},"896":{"id":"/docs/billing/billing-30","page_id":"/docs/billing/billing","tags":[],"type":"text","url":"/docs/billing/billing#credit-summary","content":"**Copilot Responses**"},"897":{"id":"/docs/billing/billing-31","page_id":"/docs/billing/billing","tags":[],"type":"text","url":"/docs/billing/billing#usage-history","content":"A chart of message usage over time. Use the range selector for the last 7, 14, or 30 days (30 by default)."},"898":{"id":"/docs/billing/billing-32","page_id":"/docs/billing/billing","tags":[],"type":"text","url":"/docs/billing/billing#alerts-tab","content":"Usage alerts email you before a credit balance runs out, so a campaign or a busy inbox day never stops without warning."},"899":{"id":"/docs/billing/billing-33","page_id":"/docs/billing/billing","tags":[],"type":"text","url":"/docs/billing/billing#alerts-tab","content":"Click **Add alert**, pick the feature to watch — Incoming Messages, Campaign Messages, or Copilot Messages — and set the percentage of the allowance that should trigger the email. &#x2A;*50%**, &#x2A;*75%**, and &#x2A;*90%** are one click away, or type any value from 1 to 100."},"900":{"id":"/docs/billing/billing-34","page_id":"/docs/billing/billing","tags":[],"type":"text","url":"/docs/billing/billing#alerts-tab","content":"Each alert has a switch to turn it off without deleting it, and a delete button to remove it entirely. Edits are staged until you click **Save changes**."},"901":{"id":"/docs/billing/billing-35","page_id":"/docs/billing/billing","tags":[],"type":"text","url":"/docs/billing/billing#alerts-tab","content":"Only organization owners can change usage alerts. Everyone else can see the alerts that are set up but not edit them."},"902":{"id":"/docs/billing/billing-36","page_id":"/docs/billing/billing","tags":[],"type":"text","url":"/docs/billing/billing#invoices-tab","content":"A list of past invoices. Click any invoice to open it on Stripe, where you can download or print a copy. For a dedicated view with more detail, see Invoices."},"903":{"id":"/docs/billing/billing-37","page_id":"/docs/billing/billing","tags":[],"type":"text","url":"/docs/billing/billing#related-topics","content":"Invoices — dedicated invoice history page"},"904":{"id":"/docs/billing/billing-38","page_id":"/docs/billing/billing","tags":[],"type":"text","url":"/docs/billing/billing#related-topics","content":"Account Settings"},"905":{"id":"/docs/billing/billing-39","page_id":"/docs/billing/billing","tags":[],"type":"text","url":"/docs/billing/billing#related-topics","content":"Organization Settings"},"906":{"id":"/docs/billing/invoices","page_id":"/docs/billing/invoices","type":"page","content":"Invoices","breadcrumbs":["Docs","Administer","Billing and Plans"],"tags":[],"url":"/docs/billing/invoices"},"907":{"id":"/docs/billing/invoices-0","page_id":"/docs/billing/invoices","tags":[],"type":"text","url":"/docs/billing/invoices","content":"View your invoice history and download receipts for your Cloodot subscription."},"908":{"id":"/docs/billing/invoices-1","page_id":"/docs/billing/invoices","type":"heading","tags":[],"url":"/docs/billing/invoices#invoice-history","content":"Invoice history"},"909":{"id":"/docs/billing/invoices-2","page_id":"/docs/billing/invoices","type":"heading","tags":[],"url":"/docs/billing/invoices#invoice-status","content":"Invoice status"},"910":{"id":"/docs/billing/invoices-3","page_id":"/docs/billing/invoices","type":"heading","tags":[],"url":"/docs/billing/invoices#download-or-print-an-invoice","content":"Download or print an invoice"},"911":{"id":"/docs/billing/invoices-4","page_id":"/docs/billing/invoices","type":"heading","tags":[],"url":"/docs/billing/invoices#when-there-are-no-invoices-yet","content":"When there are no invoices yet"},"912":{"id":"/docs/billing/invoices-5","page_id":"/docs/billing/invoices","type":"heading","tags":[],"url":"/docs/billing/invoices#related-topics","content":"Related topics"},"913":{"id":"/docs/billing/invoices-6","page_id":"/docs/billing/invoices","tags":[],"type":"text","url":"/docs/billing/invoices","content":"Go to **Settings → Billing & Plans** and open the **Invoices** tab for a read-only history of every invoice Cloodot has issued for your workspace. Use it to download receipts for accounting or to check a charge."},"914":{"id":"/docs/billing/invoices-7","page_id":"/docs/billing/invoices","tags":[],"type":"text","url":"/docs/billing/invoices#invoice-history","content":"Every invoice tied to your account appears in a single table:"},"915":{"id":"/docs/billing/invoices-8","page_id":"/docs/billing/invoices","tags":[],"type":"text","url":"/docs/billing/invoices#invoice-history","content":"Column"},"916":{"id":"/docs/billing/invoices-9","page_id":"/docs/billing/invoices","tags":[],"type":"text","url":"/docs/billing/invoices#invoice-history","content":"What it shows"},"917":{"id":"/docs/billing/invoices-10","page_id":"/docs/billing/invoices","tags":[],"type":"text","url":"/docs/billing/invoices#invoice-history","content":"**Invoice**"},"918":{"id":"/docs/billing/invoices-11","page_id":"/docs/billing/invoices","tags":[],"type":"text","url":"/docs/billing/invoices#invoice-history","content":"the invoice ID"},"919":{"id":"/docs/billing/invoices-12","page_id":"/docs/billing/invoices","tags":[],"type":"text","url":"/docs/billing/invoices#invoice-history","content":"**Created**"},"920":{"id":"/docs/billing/invoices-13","page_id":"/docs/billing/invoices","tags":[],"type":"text","url":"/docs/billing/invoices#invoice-history","content":"the date the invoice was issued"},"921":{"id":"/docs/billing/invoices-14","page_id":"/docs/billing/invoices","tags":[],"type":"text","url":"/docs/billing/invoices#invoice-history","content":"**Amount**"},"922":{"id":"/docs/billing/invoices-15","page_id":"/docs/billing/invoices","tags":[],"type":"text","url":"/docs/billing/invoices#invoice-history","content":"the total in your account currency"},"923":{"id":"/docs/billing/invoices-16","page_id":"/docs/billing/invoices","tags":[],"type":"text","url":"/docs/billing/invoices#invoice-history","content":"**Status**"},"924":{"id":"/docs/billing/invoices-17","page_id":"/docs/billing/invoices","tags":[],"type":"text","url":"/docs/billing/invoices#invoice-history","content":"the current state of the invoice"},"925":{"id":"/docs/billing/invoices-18","page_id":"/docs/billing/invoices","tags":[],"type":"text","url":"/docs/billing/invoices#invoice-history","content":"**Action**"},"926":{"id":"/docs/billing/invoices-19","page_id":"/docs/billing/invoices","tags":[],"type":"text","url":"/docs/billing/invoices#invoice-history","content":"a **View** link to open the hosted invoice"},"927":{"id":"/docs/billing/invoices-20","page_id":"/docs/billing/invoices","tags":[],"type":"text","url":"/docs/billing/invoices#invoice-status","content":"**Paid** — payment succeeded (green badge)"},"928":{"id":"/docs/billing/invoices-21","page_id":"/docs/billing/invoices","tags":[],"type":"text","url":"/docs/billing/invoices#invoice-status","content":"**Open** — issued but not yet paid (orange)"},"929":{"id":"/docs/billing/invoices-22","page_id":"/docs/billing/invoices","tags":[],"type":"text","url":"/docs/billing/invoices#invoice-status","content":"**Uncollectible** — couldn't be collected (orange)"},"930":{"id":"/docs/billing/invoices-23","page_id":"/docs/billing/invoices","tags":[],"type":"text","url":"/docs/billing/invoices#invoice-status","content":"Other statuses appear with a neutral badge"},"931":{"id":"/docs/billing/invoices-24","page_id":"/docs/billing/invoices","tags":[],"type":"text","url":"/docs/billing/invoices#download-or-print-an-invoice","content":"Click **View** next to the invoice. A hosted invoice page opens in a new tab where you can:"},"932":{"id":"/docs/billing/invoices-25","page_id":"/docs/billing/invoices","tags":[],"type":"text","url":"/docs/billing/invoices#download-or-print-an-invoice","content":"Download the PDF"},"933":{"id":"/docs/billing/invoices-26","page_id":"/docs/billing/invoices","tags":[],"type":"text","url":"/docs/billing/invoices#download-or-print-an-invoice","content":"Print directly from the browser"},"934":{"id":"/docs/billing/invoices-27","page_id":"/docs/billing/invoices","tags":[],"type":"text","url":"/docs/billing/invoices#download-or-print-an-invoice","content":"Share the link with your accounting team"},"935":{"id":"/docs/billing/invoices-28","page_id":"/docs/billing/invoices","tags":[],"type":"text","url":"/docs/billing/invoices#when-there-are-no-invoices-yet","content":"Until your workspace has been billed once, the tab reads &#x2A;*\"No invoices yet.\"** Check back after your first billing cycle, or open Billing & Plans to review your subscription."},"936":{"id":"/docs/billing/invoices-29","page_id":"/docs/billing/invoices","tags":[],"type":"text","url":"/docs/billing/invoices#related-topics","content":"Billing & Plans — manage your subscription and payment method"},"937":{"id":"/docs/billing/invoices-30","page_id":"/docs/billing/invoices","tags":[],"type":"text","url":"/docs/billing/invoices#related-topics","content":"Organization Profile — update the organization details that appear on invoices"},"938":{"id":"/docs/billing/usages","page_id":"/docs/billing/usages","type":"page","content":"Usages","breadcrumbs":["Docs","Administer","Billing and Plans"],"tags":[],"url":"/docs/billing/usages"},"939":{"id":"/docs/billing/usages-0","page_id":"/docs/billing/usages","tags":[],"type":"text","url":"/docs/billing/usages","content":"Track what your workspace has consumed against your plan limits."},"940":{"id":"/docs/billing/usages-1","page_id":"/docs/billing/usages","tags":[],"type":"text","url":"/docs/billing/usages","content":"Usages shows consumption against your plan — conversations, messages, AI credits, and seats — so you can see what you are on track to spend."},"941":{"id":"/docs/billing/usages-2","page_id":"/docs/billing/usages","tags":[],"type":"text","url":"/docs/billing/usages","content":"This page is being written. In the meantime, ask us at support\\@cloodot.com."},"942":{"id":"/docs/campaigns","page_id":"/docs/campaigns","type":"page","content":"Campaigns","breadcrumbs":["Docs","Reach out"],"tags":[],"url":"/docs/campaigns"},"943":{"id":"/docs/campaigns-0","page_id":"/docs/campaigns","tags":[],"type":"text","url":"/docs/campaigns","content":"Send WhatsApp marketing messages to your contacts at scale."},"944":{"id":"/docs/campaigns-1","page_id":"/docs/campaigns","type":"heading","tags":[],"url":"/docs/campaigns#audience-options","content":"Audience options"},"945":{"id":"/docs/campaigns-2","page_id":"/docs/campaigns","type":"heading","tags":[],"url":"/docs/campaigns#whats-on-the-campaigns-page","content":"What's on the Campaigns page"},"946":{"id":"/docs/campaigns-3","page_id":"/docs/campaigns","type":"heading","tags":[],"url":"/docs/campaigns#campaign-statuses","content":"Campaign statuses"},"947":{"id":"/docs/campaigns-4","page_id":"/docs/campaigns","type":"heading","tags":[],"url":"/docs/campaigns#creating-a-campaign","content":"Creating a campaign"},"948":{"id":"/docs/campaigns-5","page_id":"/docs/campaigns","type":"heading","tags":[],"url":"/docs/campaigns#1-pick-your-channel-and-template","content":"1\\. Pick your channel and template"},"949":{"id":"/docs/campaigns-6","page_id":"/docs/campaigns","type":"heading","tags":[],"url":"/docs/campaigns#2-choose-who-receives-it","content":"2\\. Choose who receives it"},"950":{"id":"/docs/campaigns-7","page_id":"/docs/campaigns","type":"heading","tags":[],"url":"/docs/campaigns#3-set-up-personalization","content":"3\\. Set up personalization"},"951":{"id":"/docs/campaigns-8","page_id":"/docs/campaigns","type":"heading","tags":[],"url":"/docs/campaigns#4-review-and-send","content":"4\\. Review and send"},"952":{"id":"/docs/campaigns-9","page_id":"/docs/campaigns","type":"heading","tags":[],"url":"/docs/campaigns#managing-your-campaigns","content":"Managing your campaigns"},"953":{"id":"/docs/campaigns-10","page_id":"/docs/campaigns","type":"heading","tags":[],"url":"/docs/campaigns#archiving-campaigns","content":"Archiving campaigns"},"954":{"id":"/docs/campaigns-11","page_id":"/docs/campaigns","type":"heading","tags":[],"url":"/docs/campaigns#campaign-analytics","content":"Campaign analytics"},"955":{"id":"/docs/campaigns-12","page_id":"/docs/campaigns","type":"heading","tags":[],"url":"/docs/campaigns#the-numbers","content":"The numbers"},"956":{"id":"/docs/campaigns-13","page_id":"/docs/campaigns","type":"heading","tags":[],"url":"/docs/campaigns#engagement-timing","content":"Engagement timing"},"957":{"id":"/docs/campaigns-14","page_id":"/docs/campaigns","type":"heading","tags":[],"url":"/docs/campaigns#contact-details","content":"Contact details"},"958":{"id":"/docs/campaigns-15","page_id":"/docs/campaigns","type":"heading","tags":[],"url":"/docs/campaigns#conversations-the-campaign-started","content":"Conversations the campaign started"},"959":{"id":"/docs/campaigns-16","page_id":"/docs/campaigns","type":"heading","tags":[],"url":"/docs/campaigns#tips-for-better-campaigns","content":"Tips for better campaigns"},"960":{"id":"/docs/campaigns-17","page_id":"/docs/campaigns","type":"heading","tags":[],"url":"/docs/campaigns#troubleshooting","content":"Troubleshooting"},"961":{"id":"/docs/campaigns-18","page_id":"/docs/campaigns","type":"heading","tags":[],"url":"/docs/campaigns#related-topics","content":"Related topics"},"962":{"id":"/docs/campaigns-19","page_id":"/docs/campaigns","tags":[],"type":"text","url":"/docs/campaigns","content":"Send WhatsApp messages to your customers proactively — sale announcements, updates, re-engagement. Each campaign uses a WhatsApp template pre-approved by Meta, so set those up first if you haven't."},"963":{"id":"/docs/campaigns-20","page_id":"/docs/campaigns","tags":[],"type":"text","url":"/docs/campaigns#audience-options","content":"Send a campaign to:"},"964":{"id":"/docs/campaigns-21","page_id":"/docs/campaigns","tags":[],"type":"text","url":"/docs/campaigns#audience-options","content":"A **segment** — A group of contacts you've defined (like \"VIP customers\" or \"Leads from January\")"},"965":{"id":"/docs/campaigns-22","page_id":"/docs/campaigns","tags":[],"type":"text","url":"/docs/campaigns#audience-options","content":"A **CSV file** — A list you upload with phone numbers and any personalization data"},"966":{"id":"/docs/campaigns-23","page_id":"/docs/campaigns","tags":[],"type":"text","url":"/docs/campaigns#whats-on-the-campaigns-page","content":"**Your campaigns** — Every campaign with its status and metrics"},"967":{"id":"/docs/campaigns-24","page_id":"/docs/campaigns","tags":[],"type":"text","url":"/docs/campaigns#whats-on-the-campaigns-page","content":"**Message quota** — Marketing messages remaining"},"968":{"id":"/docs/campaigns-25","page_id":"/docs/campaigns","tags":[],"type":"text","url":"/docs/campaigns#whats-on-the-campaigns-page","content":"**WhatsApp health status** — Whether your Business Account is in good standing"},"969":{"id":"/docs/campaigns-26","page_id":"/docs/campaigns","tags":[],"type":"text","url":"/docs/campaigns#whats-on-the-campaigns-page","content":"**Quick actions** — Create campaigns, manage templates, create segments"},"970":{"id":"/docs/campaigns-27","page_id":"/docs/campaigns","tags":[],"type":"text","url":"/docs/campaigns#campaign-statuses","content":"**Draft** — Saved but not sent (still editable)"},"971":{"id":"/docs/campaigns-28","page_id":"/docs/campaigns","tags":[],"type":"text","url":"/docs/campaigns#campaign-statuses","content":"**Scheduled** — Set to go out at a specific time"},"972":{"id":"/docs/campaigns-29","page_id":"/docs/campaigns","tags":[],"type":"text","url":"/docs/campaigns#campaign-statuses","content":"**Pending** — Queued and about to start"},"973":{"id":"/docs/campaigns-30","page_id":"/docs/campaigns","tags":[],"type":"text","url":"/docs/campaigns#campaign-statuses","content":"**Active** — Currently sending"},"974":{"id":"/docs/campaigns-31","page_id":"/docs/campaigns","tags":[],"type":"text","url":"/docs/campaigns#campaign-statuses","content":"**Paused** — Paused by you; can be resumed"},"975":{"id":"/docs/campaigns-32","page_id":"/docs/campaigns","tags":[],"type":"text","url":"/docs/campaigns#campaign-statuses","content":"**Completed** — All done"},"976":{"id":"/docs/campaigns-33","page_id":"/docs/campaigns","tags":[],"type":"text","url":"/docs/campaigns#campaign-statuses","content":"**Cancelled** — Stopped before it finished"},"977":{"id":"/docs/campaigns-34","page_id":"/docs/campaigns","tags":[],"type":"text","url":"/docs/campaigns#creating-a-campaign","content":"Click **Create Campaign** to start. It's a 4-step process."},"978":{"id":"/docs/campaigns-35","page_id":"/docs/campaigns","tags":[],"type":"text","url":"/docs/campaigns#1-pick-your-channel-and-template","content":"Choose the WhatsApp channel to send from (if you have more than one), then pick the template. Search by name or filter by type."},"979":{"id":"/docs/campaigns-36","page_id":"/docs/campaigns","tags":[],"type":"text","url":"/docs/campaigns#1-pick-your-channel-and-template","content":"Click a template to preview header, body, and buttons."},"980":{"id":"/docs/campaigns-37","page_id":"/docs/campaigns","tags":[],"type":"text","url":"/docs/campaigns#1-pick-your-channel-and-template","content":"Templates with a WhatsApp Flow button work like any other — recipients tap the button to fill the form right inside WhatsApp, submissions land in the Inbox, and the WhatsApp Flow Submitted trigger can automate on the answers."},"981":{"id":"/docs/campaigns-38","page_id":"/docs/campaigns","tags":[],"type":"text","url":"/docs/campaigns#2-choose-who-receives-it","content":"Two options:"},"982":{"id":"/docs/campaigns-39","page_id":"/docs/campaigns","tags":[],"type":"text","url":"/docs/campaigns#2-choose-who-receives-it","content":"**Use a segment**\nPick from your existing segments. The contact count shows up next to each one."},"983":{"id":"/docs/campaigns-40","page_id":"/docs/campaigns","tags":[],"type":"text","url":"/docs/campaigns#2-choose-who-receives-it","content":"**Upload a CSV**\nDrop in a CSV file with up to 50,000 contacts. The file needs a phone number column — Cloodot detects columns named `phone`, `mobile`, `tel`, `telephone`, or similar variations. Phone numbers must be in international format (for example: `+14155551234`)."},"984":{"id":"/docs/campaigns-41","page_id":"/docs/campaigns","tags":[],"type":"text","url":"/docs/campaigns#2-choose-who-receives-it","content":"Include extra columns like `name`, `email`, or any custom data for personalization. Column matching is case-insensitive."},"985":{"id":"/docs/campaigns-42","page_id":"/docs/campaigns","tags":[],"type":"text","url":"/docs/campaigns#2-choose-who-receives-it","content":"Cloodot validates the file and flags missing data, invalid phone numbers, and duplicates."},"986":{"id":"/docs/campaigns-43","page_id":"/docs/campaigns","tags":[],"type":"text","url":"/docs/campaigns#3-set-up-personalization","content":"If your template has variables (like `{{name}}` or `{{order_id}}`), configure each one:"},"987":{"id":"/docs/campaigns-44","page_id":"/docs/campaigns","tags":[],"type":"text","url":"/docs/campaigns#3-set-up-personalization","content":"**Static value** — Same for everyone (like your store name)"},"988":{"id":"/docs/campaigns-45","page_id":"/docs/campaigns","tags":[],"type":"text","url":"/docs/campaigns#3-set-up-personalization","content":"**CSV column** — Pull from uploaded data"},"989":{"id":"/docs/campaigns-46","page_id":"/docs/campaigns","tags":[],"type":"text","url":"/docs/campaigns#3-set-up-personalization","content":"**Custom field** — Use data stored on the contact"},"990":{"id":"/docs/campaigns-47","page_id":"/docs/campaigns","tags":[],"type":"text","url":"/docs/campaigns#3-set-up-personalization","content":"The more relevant the message, the better it performs."},"991":{"id":"/docs/campaigns-48","page_id":"/docs/campaigns","tags":[],"type":"text","url":"/docs/campaigns#4-review-and-send","content":"Before you publish:"},"992":{"id":"/docs/campaigns-49","page_id":"/docs/campaigns","tags":[],"type":"text","url":"/docs/campaigns#4-review-and-send","content":"**Send a test** — Click **Send Sample Message** to see exactly how it'll look"},"993":{"id":"/docs/campaigns-50","page_id":"/docs/campaigns","tags":[],"type":"text","url":"/docs/campaigns#4-review-and-send","content":"**Review the summary** — Template, contacts, variables"},"994":{"id":"/docs/campaigns-51","page_id":"/docs/campaigns","tags":[],"type":"text","url":"/docs/campaigns#4-review-and-send","content":"**Check for issues** — Cloodot flags anything that looks off"},"995":{"id":"/docs/campaigns-52","page_id":"/docs/campaigns","tags":[],"type":"text","url":"/docs/campaigns#4-review-and-send","content":"When you're ready:"},"996":{"id":"/docs/campaigns-53","page_id":"/docs/campaigns","tags":[],"type":"text","url":"/docs/campaigns#4-review-and-send","content":"**Save as Draft** — Come back to it later"},"997":{"id":"/docs/campaigns-54","page_id":"/docs/campaigns","tags":[],"type":"text","url":"/docs/campaigns#4-review-and-send","content":"**Publish** — Start sending right away"},"998":{"id":"/docs/campaigns-55","page_id":"/docs/campaigns","tags":[],"type":"text","url":"/docs/campaigns#managing-your-campaigns","content":"The campaign list shows each campaign's name, status, and performance at a glance."},"999":{"id":"/docs/campaigns-56","page_id":"/docs/campaigns","tags":[],"type":"text","url":"/docs/campaigns#managing-your-campaigns","content":"**Find campaigns:**"},"1000":{"id":"/docs/campaigns-57","page_id":"/docs/campaigns","tags":[],"type":"text","url":"/docs/campaigns#managing-your-campaigns","content":"Filter by status (All, Draft, Active, Completed, etc.)"},"1001":{"id":"/docs/campaigns-58","page_id":"/docs/campaigns","tags":[],"type":"text","url":"/docs/campaigns#managing-your-campaigns","content":"Search by name"},"1002":{"id":"/docs/campaigns-59","page_id":"/docs/campaigns","tags":[],"type":"text","url":"/docs/campaigns#managing-your-campaigns","content":"Sort by date or name"},"1003":{"id":"/docs/campaigns-60","page_id":"/docs/campaigns","tags":[],"type":"text","url":"/docs/campaigns#managing-your-campaigns","content":"**Actions:**"},"1004":{"id":"/docs/campaigns-61","page_id":"/docs/campaigns","tags":[],"type":"text","url":"/docs/campaigns#managing-your-campaigns","content":"Click a draft to keep editing"},"1005":{"id":"/docs/campaigns-62","page_id":"/docs/campaigns","tags":[],"type":"text","url":"/docs/campaigns#managing-your-campaigns","content":"Click a published campaign to see analytics"},"1006":{"id":"/docs/campaigns-63","page_id":"/docs/campaigns","tags":[],"type":"text","url":"/docs/campaigns#managing-your-campaigns","content":"Pause, resume, or cancel active campaigns"},"1007":{"id":"/docs/campaigns-64","page_id":"/docs/campaigns","tags":[],"type":"text","url":"/docs/campaigns#managing-your-campaigns","content":"Archive campaigns you're finished with"},"1008":{"id":"/docs/campaigns-65","page_id":"/docs/campaigns","tags":[],"type":"text","url":"/docs/campaigns#managing-your-campaigns","content":"Delete drafts you don't need"},"1009":{"id":"/docs/campaigns-66","page_id":"/docs/campaigns","tags":[],"type":"text","url":"/docs/campaigns#archiving-campaigns","content":"Archiving clears a finished campaign out of your list without destroying it —\nthe campaign keeps its status, stats, and full report."},"1010":{"id":"/docs/campaigns-67","page_id":"/docs/campaigns","tags":[],"type":"text","url":"/docs/campaigns#archiving-campaigns","content":"**Archive** — Select campaigns and click **Archive**, or use the **Archive**\nbutton on a campaign's analytics page. Just archived something by mistake?\nHit **Undo** in the toast."},"1011":{"id":"/docs/campaigns-68","page_id":"/docs/campaigns","tags":[],"type":"text","url":"/docs/campaigns#archiving-campaigns","content":"**Find archived campaigns** — Switch to the **Archived** tab."},"1012":{"id":"/docs/campaigns-69","page_id":"/docs/campaigns","tags":[],"type":"text","url":"/docs/campaigns#archiving-campaigns","content":"**Restore** — Select archived campaigns and click **Restore**. They return to\nthe list exactly where they left off."},"1013":{"id":"/docs/campaigns-70","page_id":"/docs/campaigns","tags":[],"type":"text","url":"/docs/campaigns#archiving-campaigns","content":"Campaigns that are scheduled or currently sending can't be archived — cancel the\nschedule, or wait for the send to finish. Publishing an archived campaign again\nautomatically restores it."},"1014":{"id":"/docs/campaigns-71","page_id":"/docs/campaigns","tags":[],"type":"text","url":"/docs/campaigns#archiving-campaigns","content":"Archiving is different from deleting: deleting is permanent and only available\nfor drafts and failed campaigns, while archiving works on any settled campaign\nand is always reversible."},"1015":{"id":"/docs/campaigns-72","page_id":"/docs/campaigns","tags":[],"type":"text","url":"/docs/campaigns#campaign-analytics","content":"Click any published campaign to see how it's performing."},"1016":{"id":"/docs/campaigns-73","page_id":"/docs/campaigns","tags":[],"type":"text","url":"/docs/campaigns#the-numbers","content":"**Total Contacts** — How many people you're reaching"},"1017":{"id":"/docs/campaigns-74","page_id":"/docs/campaigns","tags":[],"type":"text","url":"/docs/campaigns#the-numbers","content":"**Sent** — Messages that left successfully"},"1018":{"id":"/docs/campaigns-75","page_id":"/docs/campaigns","tags":[],"type":"text","url":"/docs/campaigns#the-numbers","content":"**Delivered** — Messages that arrived"},"1019":{"id":"/docs/campaigns-76","page_id":"/docs/campaigns","tags":[],"type":"text","url":"/docs/campaigns#the-numbers","content":"**Read** — Messages that were opened"},"1020":{"id":"/docs/campaigns-77","page_id":"/docs/campaigns","tags":[],"type":"text","url":"/docs/campaigns#the-numbers","content":"**Clicked** — Button clicks (if your template has buttons)"},"1021":{"id":"/docs/campaigns-78","page_id":"/docs/campaigns","tags":[],"type":"text","url":"/docs/campaigns#the-numbers","content":"**Failed** — Messages that didn't make it"},"1022":{"id":"/docs/campaigns-79","page_id":"/docs/campaigns","tags":[],"type":"text","url":"/docs/campaigns#the-numbers","content":"Stats refresh every 5 seconds while a campaign is active."},"1023":{"id":"/docs/campaigns-80","page_id":"/docs/campaigns","tags":[],"type":"text","url":"/docs/campaigns#the-numbers","content":"For the same figures across **all** your campaigns — plus a sparkline of each\none's shape over time — stay on the Campaigns list: the tiles at the top total\nwhatever your filters match, or just the campaigns you tick."},"1024":{"id":"/docs/campaigns-81","page_id":"/docs/campaigns","tags":[],"type":"text","url":"/docs/campaigns#engagement-timing","content":"The clicks histogram shows *when* people are tapping buttons — useful for spotting timing patterns."},"1025":{"id":"/docs/campaigns-82","page_id":"/docs/campaigns","tags":[],"type":"text","url":"/docs/campaigns#contact-details","content":"See the delivery status for each contact. If messages failed, download a CSV of failed contacts to troubleshoot (common causes: invalid phone numbers, opted-out contacts)."},"1026":{"id":"/docs/campaigns-83","page_id":"/docs/campaigns","tags":[],"type":"text","url":"/docs/campaigns#conversations-the-campaign-started","content":"Delivery tells you the message arrived; it doesn't tell you how it landed. The\n**Overview** tab ends with the labels and sentiment of the conversations this\ncampaign produced — what people came back about, and in what mood."},"1027":{"id":"/docs/campaigns-84","page_id":"/docs/campaigns","tags":[],"type":"text","url":"/docs/campaigns#conversations-the-campaign-started","content":"Read it next to the delivery numbers above: a campaign with excellent delivery\nand sharply negative sentiment reached everybody and annoyed them, which no\ndelivery figure on its own will ever tell you."},"1028":{"id":"/docs/campaigns-85","page_id":"/docs/campaigns","tags":[],"type":"text","url":"/docs/campaigns#conversations-the-campaign-started","content":"For labels and sentiment across every conversation rather than one campaign's,\nuse Conversation Insights."},"1029":{"id":"/docs/campaigns-86","page_id":"/docs/campaigns","tags":[],"type":"text","url":"/docs/campaigns#tips-for-better-campaigns","content":"**Test first** — Send yourself a sample before publishing"},"1030":{"id":"/docs/campaigns-87","page_id":"/docs/campaigns","tags":[],"type":"text","url":"/docs/campaigns#tips-for-better-campaigns","content":"**Use segments** — Targeted messages outperform blasts to everyone"},"1031":{"id":"/docs/campaigns-88","page_id":"/docs/campaigns","tags":[],"type":"text","url":"/docs/campaigns#tips-for-better-campaigns","content":"**Personalize** — Names and relevant details make messages feel less spammy"},"1032":{"id":"/docs/campaigns-89","page_id":"/docs/campaigns","tags":[],"type":"text","url":"/docs/campaigns#tips-for-better-campaigns","content":"**Watch your metrics** — Delivery and engagement show what's working"},"1033":{"id":"/docs/campaigns-90","page_id":"/docs/campaigns","tags":[],"type":"text","url":"/docs/campaigns#tips-for-better-campaigns","content":"**Handle failures** — Download the failed list and clean up your data"},"1034":{"id":"/docs/campaigns-91","page_id":"/docs/campaigns","tags":[],"type":"text","url":"/docs/campaigns#tips-for-better-campaigns","content":"**Stay within your quota** — Keep an eye on remaining messages"},"1035":{"id":"/docs/campaigns-92","page_id":"/docs/campaigns","tags":[],"type":"text","url":"/docs/campaigns#tips-for-better-campaigns","content":"**Get templates approved early** — Make sure yours are approved before using them"},"1036":{"id":"/docs/campaigns-93","page_id":"/docs/campaigns","tags":[],"type":"text","url":"/docs/campaigns#troubleshooting","content":"**Campaign won't send**"},"1037":{"id":"/docs/campaigns-94","page_id":"/docs/campaigns","tags":[],"type":"text","url":"/docs/campaigns#troubleshooting","content":"Check whether:"},"1038":{"id":"/docs/campaigns-95","page_id":"/docs/campaigns","tags":[],"type":"text","url":"/docs/campaigns#troubleshooting","content":"Your WhatsApp channel is connected and active"},"1039":{"id":"/docs/campaigns-96","page_id":"/docs/campaigns","tags":[],"type":"text","url":"/docs/campaigns#troubleshooting","content":"The template is approved (not pending or rejected)"},"1040":{"id":"/docs/campaigns-97","page_id":"/docs/campaigns","tags":[],"type":"text","url":"/docs/campaigns#troubleshooting","content":"You have messages left in your quota"},"1041":{"id":"/docs/campaigns-98","page_id":"/docs/campaigns","tags":[],"type":"text","url":"/docs/campaigns#troubleshooting","content":"**Lots of failures**"},"1042":{"id":"/docs/campaigns-99","page_id":"/docs/campaigns","tags":[],"type":"text","url":"/docs/campaigns#troubleshooting","content":"Download the failed contacts CSV — each row shows the error. Common causes: phone numbers not in international format (must start with country code, for example `+1...`), opted-out contacts, rate limits."},"1043":{"id":"/docs/campaigns-100","page_id":"/docs/campaigns","tags":[],"type":"text","url":"/docs/campaigns#troubleshooting","content":"**Variables not filling in**"},"1044":{"id":"/docs/campaigns-101","page_id":"/docs/campaigns","tags":[],"type":"text","url":"/docs/campaigns#troubleshooting","content":"Match CSV column names to template variables (case-insensitive). For custom fields, make sure the data exists on the contacts."},"1045":{"id":"/docs/campaigns-102","page_id":"/docs/campaigns","tags":[],"type":"text","url":"/docs/campaigns#troubleshooting","content":"**Template problems**"},"1046":{"id":"/docs/campaigns-103","page_id":"/docs/campaigns","tags":[],"type":"text","url":"/docs/campaigns#troubleshooting","content":"Templates must be approved by WhatsApp first. Check the status in your WhatsApp Templates settings."},"1047":{"id":"/docs/campaigns-104","page_id":"/docs/campaigns","tags":[],"type":"text","url":"/docs/campaigns#related-topics","content":"Segments — Target the right people"},"1048":{"id":"/docs/campaigns-105","page_id":"/docs/campaigns","tags":[],"type":"text","url":"/docs/campaigns#related-topics","content":"WhatsApp Templates — Create and manage templates"},"1049":{"id":"/docs/campaigns-106","page_id":"/docs/campaigns","tags":[],"type":"text","url":"/docs/campaigns#related-topics","content":"WhatsApp Flows — Send native in-chat forms and automate on the answers"},"1050":{"id":"/docs/campaigns-107","page_id":"/docs/campaigns","tags":[],"type":"text","url":"/docs/campaigns#related-topics","content":"Custom Fields — More personalization options"},"1051":{"id":"/docs/contacts/all/import","page_id":"/docs/contacts/all/import","type":"page","content":"Import Contacts","breadcrumbs":["Docs","Everyday work","Contacts","All Contacts"],"tags":[],"url":"/docs/contacts/all/import"},"1052":{"id":"/docs/contacts/all/import-0","page_id":"/docs/contacts/all/import","tags":[],"type":"text","url":"/docs/contacts/all/import","content":"Bulk-import contacts from a CSV file with field mapping and duplicate handling."},"1053":{"id":"/docs/contacts/all/import-1","page_id":"/docs/contacts/all/import","type":"heading","tags":[],"url":"/docs/contacts/all/import#before-you-start","content":"Before you start"},"1054":{"id":"/docs/contacts/all/import-2","page_id":"/docs/contacts/all/import","type":"heading","tags":[],"url":"/docs/contacts/all/import#import-your-contacts","content":"Import your contacts"},"1055":{"id":"/docs/contacts/all/import-3","page_id":"/docs/contacts/all/import","type":"heading","tags":[],"url":"/docs/contacts/all/import#1-upload-your-file","content":"1\\. Upload your file"},"1056":{"id":"/docs/contacts/all/import-4","page_id":"/docs/contacts/all/import","type":"heading","tags":[],"url":"/docs/contacts/all/import#2-map-your-fields","content":"2\\. Map your fields"},"1057":{"id":"/docs/contacts/all/import-5","page_id":"/docs/contacts/all/import","type":"heading","tags":[],"url":"/docs/contacts/all/import#3-choose-duplicate-handling","content":"3\\. Choose duplicate handling"},"1058":{"id":"/docs/contacts/all/import-6","page_id":"/docs/contacts/all/import","type":"heading","tags":[],"url":"/docs/contacts/all/import#4-review-and-import","content":"4\\. Review and import"},"1059":{"id":"/docs/contacts/all/import-7","page_id":"/docs/contacts/all/import","type":"heading","tags":[],"url":"/docs/contacts/all/import#data-validation","content":"Data validation"},"1060":{"id":"/docs/contacts/all/import-8","page_id":"/docs/contacts/all/import","type":"heading","tags":[],"url":"/docs/contacts/all/import#tips-for-a-smooth-import","content":"Tips for a smooth import"},"1061":{"id":"/docs/contacts/all/import-9","page_id":"/docs/contacts/all/import","type":"heading","tags":[],"url":"/docs/contacts/all/import#related-topics","content":"Related topics"},"1062":{"id":"/docs/contacts/all/import-10","page_id":"/docs/contacts/all/import","tags":[],"type":"text","url":"/docs/contacts/all/import","content":"Bring contacts in from another tool or a spreadsheet. The import wizard guides you through uploading a CSV, mapping columns to fields, and choosing how to handle duplicates — in four steps."},"1063":{"id":"/docs/contacts/all/import-11","page_id":"/docs/contacts/all/import","tags":[],"type":"text","url":"/docs/contacts/all/import#before-you-start","content":"Save your contacts as a **CSV file** (`.csv` format)"},"1064":{"id":"/docs/contacts/all/import-12","page_id":"/docs/contacts/all/import","tags":[],"type":"text","url":"/docs/contacts/all/import#before-you-start","content":"Maximum file size: **10 MB**"},"1065":{"id":"/docs/contacts/all/import-13","page_id":"/docs/contacts/all/import","tags":[],"type":"text","url":"/docs/contacts/all/import#before-you-start","content":"Maximum rows: **10,000 contacts** per import"},"1066":{"id":"/docs/contacts/all/import-14","page_id":"/docs/contacts/all/import","tags":[],"type":"text","url":"/docs/contacts/all/import#before-you-start","content":"Include a header row with column names"},"1067":{"id":"/docs/contacts/all/import-15","page_id":"/docs/contacts/all/import","tags":[],"type":"text","url":"/docs/contacts/all/import#import-your-contacts","content":"Go to **Contacts** and click **Import Contacts**."},"1068":{"id":"/docs/contacts/all/import-16","page_id":"/docs/contacts/all/import","tags":[],"type":"text","url":"/docs/contacts/all/import#1-upload-your-file","content":"Drag and drop your CSV into the upload area, or click to browse for it. The importer reads the file and shows a preview of the data it found."},"1069":{"id":"/docs/contacts/all/import-17","page_id":"/docs/contacts/all/import","tags":[],"type":"text","url":"/docs/contacts/all/import#2-map-your-fields","content":"Match your CSV columns to Cloodot contact fields."},"1070":{"id":"/docs/contacts/all/import-18","page_id":"/docs/contacts/all/import","tags":[],"type":"text","url":"/docs/contacts/all/import#2-map-your-fields","content":"**Required:**"},"1071":{"id":"/docs/contacts/all/import-19","page_id":"/docs/contacts/all/import","tags":[],"type":"text","url":"/docs/contacts/all/import#2-map-your-fields","content":"**Name** — Every contact needs a name"},"1072":{"id":"/docs/contacts/all/import-20","page_id":"/docs/contacts/all/import","tags":[],"type":"text","url":"/docs/contacts/all/import#2-map-your-fields","content":"**Optional standard fields:**"},"1073":{"id":"/docs/contacts/all/import-21","page_id":"/docs/contacts/all/import","tags":[],"type":"text","url":"/docs/contacts/all/import#2-map-your-fields","content":"**Email**"},"1074":{"id":"/docs/contacts/all/import-22","page_id":"/docs/contacts/all/import","tags":[],"type":"text","url":"/docs/contacts/all/import#2-map-your-fields","content":"**Phone**"},"1075":{"id":"/docs/contacts/all/import-23","page_id":"/docs/contacts/all/import","tags":[],"type":"text","url":"/docs/contacts/all/import#2-map-your-fields","content":"**Custom fields:**\nAny custom fields you've created in your organization also appear as mapping options, with their field type (text, number, date, etc.)."},"1076":{"id":"/docs/contacts/all/import-24","page_id":"/docs/contacts/all/import","tags":[],"type":"text","url":"/docs/contacts/all/import#2-map-your-fields","content":"The importer auto-detects common column names. Headers like `full_name`, `email_address`, or `phone_number` (and similar variations) are matched automatically."},"1077":{"id":"/docs/contacts/all/import-25","page_id":"/docs/contacts/all/import","tags":[],"type":"text","url":"/docs/contacts/all/import#2-map-your-fields","content":"You'll see a preview of the first few rows for each mapped field, so you can verify everything before continuing."},"1078":{"id":"/docs/contacts/all/import-26","page_id":"/docs/contacts/all/import","tags":[],"type":"text","url":"/docs/contacts/all/import#3-choose-duplicate-handling","content":"Choose how to handle contacts that already exist in Cloodot:"},"1079":{"id":"/docs/contacts/all/import-27","page_id":"/docs/contacts/all/import","tags":[],"type":"text","url":"/docs/contacts/all/import#3-choose-duplicate-handling","content":"**Skip duplicates** (default)"},"1080":{"id":"/docs/contacts/all/import-28","page_id":"/docs/contacts/all/import","tags":[],"type":"text","url":"/docs/contacts/all/import#3-choose-duplicate-handling","content":"Only creates new contacts"},"1081":{"id":"/docs/contacts/all/import-29","page_id":"/docs/contacts/all/import","tags":[],"type":"text","url":"/docs/contacts/all/import#3-choose-duplicate-handling","content":"Skips existing contacts matched by phone or email"},"1082":{"id":"/docs/contacts/all/import-30","page_id":"/docs/contacts/all/import","tags":[],"type":"text","url":"/docs/contacts/all/import#3-choose-duplicate-handling","content":"Falls back to name matching when a contact has no phone or email"},"1083":{"id":"/docs/contacts/all/import-31","page_id":"/docs/contacts/all/import","tags":[],"type":"text","url":"/docs/contacts/all/import#3-choose-duplicate-handling","content":"**Update existing**"},"1084":{"id":"/docs/contacts/all/import-32","page_id":"/docs/contacts/all/import","tags":[],"type":"text","url":"/docs/contacts/all/import#3-choose-duplicate-handling","content":"Updates existing contacts with the new data from your CSV"},"1085":{"id":"/docs/contacts/all/import-33","page_id":"/docs/contacts/all/import","tags":[],"type":"text","url":"/docs/contacts/all/import#3-choose-duplicate-handling","content":"Creates new contacts that don't already exist"},"1086":{"id":"/docs/contacts/all/import-34","page_id":"/docs/contacts/all/import","tags":[],"type":"text","url":"/docs/contacts/all/import#3-choose-duplicate-handling","content":"Matches by phone or email first, then by name"},"1087":{"id":"/docs/contacts/all/import-35","page_id":"/docs/contacts/all/import","tags":[],"type":"text","url":"/docs/contacts/all/import#4-review-and-import","content":"Review your settings and click **Import**. Real-time progress shows:"},"1088":{"id":"/docs/contacts/all/import-36","page_id":"/docs/contacts/all/import","tags":[],"type":"text","url":"/docs/contacts/all/import#4-review-and-import","content":"**Processed** — Total rows handled so far"},"1089":{"id":"/docs/contacts/all/import-37","page_id":"/docs/contacts/all/import","tags":[],"type":"text","url":"/docs/contacts/all/import#4-review-and-import","content":"**Imported** — New contacts created"},"1090":{"id":"/docs/contacts/all/import-38","page_id":"/docs/contacts/all/import","tags":[],"type":"text","url":"/docs/contacts/all/import#4-review-and-import","content":"**Updated** — Existing contacts updated (if you chose \"Update existing\")"},"1091":{"id":"/docs/contacts/all/import-39","page_id":"/docs/contacts/all/import","tags":[],"type":"text","url":"/docs/contacts/all/import#4-review-and-import","content":"**Skipped** — Duplicates that were skipped"},"1092":{"id":"/docs/contacts/all/import-40","page_id":"/docs/contacts/all/import","tags":[],"type":"text","url":"/docs/contacts/all/import#4-review-and-import","content":"**Errors** — Rows that couldn't be imported (with details)"},"1093":{"id":"/docs/contacts/all/import-41","page_id":"/docs/contacts/all/import","tags":[],"type":"text","url":"/docs/contacts/all/import#data-validation","content":"Cloodot validates each row during import:"},"1094":{"id":"/docs/contacts/all/import-42","page_id":"/docs/contacts/all/import","tags":[],"type":"text","url":"/docs/contacts/all/import#data-validation","content":"**Name** is required — rows without a name are skipped"},"1095":{"id":"/docs/contacts/all/import-43","page_id":"/docs/contacts/all/import","tags":[],"type":"text","url":"/docs/contacts/all/import#data-validation","content":"**Phone numbers** are normalized to a consistent format"},"1096":{"id":"/docs/contacts/all/import-44","page_id":"/docs/contacts/all/import","tags":[],"type":"text","url":"/docs/contacts/all/import#data-validation","content":"**Email addresses** are validated for correct format"},"1097":{"id":"/docs/contacts/all/import-45","page_id":"/docs/contacts/all/import","tags":[],"type":"text","url":"/docs/contacts/all/import#data-validation","content":"**Custom field values** are checked against their field type (numbers, dates, booleans, etc.)"},"1098":{"id":"/docs/contacts/all/import-46","page_id":"/docs/contacts/all/import","tags":[],"type":"text","url":"/docs/contacts/all/import#data-validation","content":"Rows with issues are skipped and counted as errors. The import continues with the remaining rows. After it finishes, you can review the first 100 errors."},"1099":{"id":"/docs/contacts/all/import-47","page_id":"/docs/contacts/all/import","tags":[],"type":"text","url":"/docs/contacts/all/import#tips-for-a-smooth-import","content":"**Clean your data first** — Remove blank rows, fix formatting issues, and make sure phone numbers include country codes."},"1100":{"id":"/docs/contacts/all/import-48","page_id":"/docs/contacts/all/import","tags":[],"type":"text","url":"/docs/contacts/all/import#tips-for-a-smooth-import","content":"**Use clear column headers** — Headers like `name`, `email`, and `phone` are auto-detected, saving you time on mapping."},"1101":{"id":"/docs/contacts/all/import-49","page_id":"/docs/contacts/all/import","tags":[],"type":"text","url":"/docs/contacts/all/import#tips-for-a-smooth-import","content":"**Test with a small file first** — Import a handful of contacts to verify your mapping."},"1102":{"id":"/docs/contacts/all/import-50","page_id":"/docs/contacts/all/import","tags":[],"type":"text","url":"/docs/contacts/all/import#tips-for-a-smooth-import","content":"**Pick the right duplicate strategy** — Use \"Skip\" when you only want to add new contacts; use \"Update\" when your CSV has fresher data than what's in Cloodot."},"1103":{"id":"/docs/contacts/all/import-51","page_id":"/docs/contacts/all/import","tags":[],"type":"text","url":"/docs/contacts/all/import#related-topics","content":"All Contacts — View and manage your imported contacts"},"1104":{"id":"/docs/contacts/all/import-52","page_id":"/docs/contacts/all/import","tags":[],"type":"text","url":"/docs/contacts/all/import#related-topics","content":"Custom Fields — Create custom fields before importing so they're available for mapping"},"1105":{"id":"/docs/contacts/all/import-53","page_id":"/docs/contacts/all/import","tags":[],"type":"text","url":"/docs/contacts/all/import#related-topics","content":"Segments — Organize imported contacts into segments for campaigns"},"1106":{"id":"/docs/contacts/all","page_id":"/docs/contacts/all","type":"page","content":"All Contacts","breadcrumbs":["Docs","Everyday work","Contacts","All Contacts"],"tags":[],"url":"/docs/contacts/all"},"1107":{"id":"/docs/contacts/all-0","page_id":"/docs/contacts/all","tags":[],"type":"text","url":"/docs/contacts/all","content":"View, search, filter, edit, and export every contact in your workspace."},"1108":{"id":"/docs/contacts/all-1","page_id":"/docs/contacts/all","type":"heading","tags":[],"url":"/docs/contacts/all#opening-all-contacts","content":"Opening All Contacts"},"1109":{"id":"/docs/contacts/all-2","page_id":"/docs/contacts/all","type":"heading","tags":[],"url":"/docs/contacts/all#whats-on-the-page","content":"What's on the page"},"1110":{"id":"/docs/contacts/all-3","page_id":"/docs/contacts/all","type":"heading","tags":[],"url":"/docs/contacts/all#searching-and-filtering","content":"Searching and filtering"},"1111":{"id":"/docs/contacts/all-4","page_id":"/docs/contacts/all","type":"heading","tags":[],"url":"/docs/contacts/all#live-mode","content":"Live mode"},"1112":{"id":"/docs/contacts/all-5","page_id":"/docs/contacts/all","type":"heading","tags":[],"url":"/docs/contacts/all#editing-contacts-inline","content":"Editing contacts inline"},"1113":{"id":"/docs/contacts/all-6","page_id":"/docs/contacts/all","type":"heading","tags":[],"url":"/docs/contacts/all#viewing-contact-details","content":"Viewing contact details"},"1114":{"id":"/docs/contacts/all-7","page_id":"/docs/contacts/all","type":"heading","tags":[],"url":"/docs/contacts/all#bulk-actions-and-deletion","content":"Bulk actions and deletion"},"1115":{"id":"/docs/contacts/all-8","page_id":"/docs/contacts/all","type":"heading","tags":[],"url":"/docs/contacts/all#pagination","content":"Pagination"},"1116":{"id":"/docs/contacts/all-9","page_id":"/docs/contacts/all","type":"heading","tags":[],"url":"/docs/contacts/all#exporting-contacts-as-csv","content":"Exporting contacts as CSV"},"1117":{"id":"/docs/contacts/all-10","page_id":"/docs/contacts/all","tags":[],"type":"text","url":"/docs/contacts/all","content":"The **All Contacts** view is your main contact list — a table where you can search, filter, edit, and export every contact in your workspace."},"1118":{"id":"/docs/contacts/all-11","page_id":"/docs/contacts/all","tags":[],"type":"text","url":"/docs/contacts/all#opening-all-contacts","content":"Go to **Contacts** in the left sidebar."},"1119":{"id":"/docs/contacts/all-12","page_id":"/docs/contacts/all","tags":[],"type":"text","url":"/docs/contacts/all#opening-all-contacts","content":"Click **All** under the Contacts menu."},"1120":{"id":"/docs/contacts/all-13","page_id":"/docs/contacts/all","tags":[],"type":"text","url":"/docs/contacts/all#opening-all-contacts","content":"The table lists every contact in your workspace."},"1121":{"id":"/docs/contacts/all-14","page_id":"/docs/contacts/all","tags":[],"type":"text","url":"/docs/contacts/all#whats-on-the-page","content":"**Top bar**:"},"1122":{"id":"/docs/contacts/all-15","page_id":"/docs/contacts/all","tags":[],"type":"text","url":"/docs/contacts/all#whats-on-the-page","content":"**Search**: Find contacts by name, email, or phone."},"1123":{"id":"/docs/contacts/all-16","page_id":"/docs/contacts/all","tags":[],"type":"text","url":"/docs/contacts/all#whats-on-the-page","content":"**Filters**: Open the **Quick Filter** drawer to apply temporary filters."},"1124":{"id":"/docs/contacts/all-17","page_id":"/docs/contacts/all","tags":[],"type":"text","url":"/docs/contacts/all#whats-on-the-page","content":"**Segment selector**: Apply a saved segment (e.g. \"High value customers\")."},"1125":{"id":"/docs/contacts/all-18","page_id":"/docs/contacts/all","tags":[],"type":"text","url":"/docs/contacts/all#whats-on-the-page","content":"**Live toggle**: Auto-refresh the table every few seconds."},"1126":{"id":"/docs/contacts/all-19","page_id":"/docs/contacts/all","tags":[],"type":"text","url":"/docs/contacts/all#whats-on-the-page","content":"**Columns**: Pick which custom fields appear as columns."},"1127":{"id":"/docs/contacts/all-20","page_id":"/docs/contacts/all","tags":[],"type":"text","url":"/docs/contacts/all#whats-on-the-page","content":"**Table**:"},"1128":{"id":"/docs/contacts/all-21","page_id":"/docs/contacts/all","tags":[],"type":"text","url":"/docs/contacts/all#whats-on-the-page","content":"Rows represent **contacts**."},"1129":{"id":"/docs/contacts/all-22","page_id":"/docs/contacts/all","tags":[],"type":"text","url":"/docs/contacts/all#whats-on-the-page","content":"Columns include:"},"1130":{"id":"/docs/contacts/all-23","page_id":"/docs/contacts/all","tags":[],"type":"text","url":"/docs/contacts/all#whats-on-the-page","content":"**Select** – Checkbox to select contacts for bulk actions"},"1131":{"id":"/docs/contacts/all-24","page_id":"/docs/contacts/all","tags":[],"type":"text","url":"/docs/contacts/all#whats-on-the-page","content":"**Name** – Contact name with avatar and color"},"1132":{"id":"/docs/contacts/all-25","page_id":"/docs/contacts/all","tags":[],"type":"text","url":"/docs/contacts/all#whats-on-the-page","content":"**Email** – Editable inline"},"1133":{"id":"/docs/contacts/all-26","page_id":"/docs/contacts/all","tags":[],"type":"text","url":"/docs/contacts/all#whats-on-the-page","content":"**Phone** – Editable inline"},"1134":{"id":"/docs/contacts/all-27","page_id":"/docs/contacts/all","tags":[],"type":"text","url":"/docs/contacts/all#whats-on-the-page","content":"**Created At** – When the contact was created (shown as \"x time ago\")"},"1135":{"id":"/docs/contacts/all-28","page_id":"/docs/contacts/all","tags":[],"type":"text","url":"/docs/contacts/all#whats-on-the-page","content":"**Last Interaction** – Time since the last message, with a hover preview of the last message"},"1136":{"id":"/docs/contacts/all-29","page_id":"/docs/contacts/all","tags":[],"type":"text","url":"/docs/contacts/all#whats-on-the-page","content":"**Campaign Opt-in** – Toggle to control whether the contact can be used in campaigns"},"1137":{"id":"/docs/contacts/all-30","page_id":"/docs/contacts/all","tags":[],"type":"text","url":"/docs/contacts/all#whats-on-the-page","content":"**Custom Fields** – Any extra contact fields you've chosen to show (editable)"},"1138":{"id":"/docs/contacts/all-31","page_id":"/docs/contacts/all","tags":[],"type":"text","url":"/docs/contacts/all#whats-on-the-page","content":"**Conversation Fields** – Read-only columns that summarize conversation-level custom fields"},"1139":{"id":"/docs/contacts/all-32","page_id":"/docs/contacts/all","tags":[],"type":"text","url":"/docs/contacts/all#whats-on-the-page","content":"**Actions** – Button to open the contact editor"},"1140":{"id":"/docs/contacts/all-33","page_id":"/docs/contacts/all","tags":[],"type":"text","url":"/docs/contacts/all#searching-and-filtering","content":"**Search bar**: Type a name, email, phone, or keyword. The list updates after a short delay."},"1141":{"id":"/docs/contacts/all-34","page_id":"/docs/contacts/all","tags":[],"type":"text","url":"/docs/contacts/all#searching-and-filtering","content":"**Quick Filter drawer**: Click **Filters**, add one or more conditions (label, created date, custom field value, etc.), and choose whether all must match (AND) or any can match (OR)."},"1142":{"id":"/docs/contacts/all-35","page_id":"/docs/contacts/all","tags":[],"type":"text","url":"/docs/contacts/all#searching-and-filtering","content":"**Segments**: Use the **Segment** dropdown to apply a saved segment. The banner above the table shows the active segment and how many contacts match. Manual and quick filters clear so the data matches the segment definition."},"1143":{"id":"/docs/contacts/all-36","page_id":"/docs/contacts/all","tags":[],"type":"text","url":"/docs/contacts/all#live-mode","content":"Turn **Live** on to auto-refresh the list every few seconds and keep the table in sync with incoming conversations. Turn it off to work on a stable snapshot."},"1144":{"id":"/docs/contacts/all-37","page_id":"/docs/contacts/all","tags":[],"type":"text","url":"/docs/contacts/all#editing-contacts-inline","content":"Update fields directly in the table:"},"1145":{"id":"/docs/contacts/all-38","page_id":"/docs/contacts/all","tags":[],"type":"text","url":"/docs/contacts/all#editing-contacts-inline","content":"**Email and phone** — Click the value, type the new one, then press **Enter** or click away to save."},"1146":{"id":"/docs/contacts/all-39","page_id":"/docs/contacts/all","tags":[],"type":"text","url":"/docs/contacts/all#editing-contacts-inline","content":"**Contact custom fields** — Type into text, URL, phone, email, and number fields. Pick options for select and multi-select fields. Choose a date for date fields."},"1147":{"id":"/docs/contacts/all-40","page_id":"/docs/contacts/all","tags":[],"type":"text","url":"/docs/contacts/all#editing-contacts-inline","content":"**Campaign opt-in** — Toggle the switch to enable or disable campaign opt-in for that contact."},"1148":{"id":"/docs/contacts/all-41","page_id":"/docs/contacts/all","tags":[],"type":"text","url":"/docs/contacts/all#editing-contacts-inline","content":"Cloodot saves changes automatically."},"1149":{"id":"/docs/contacts/all-42","page_id":"/docs/contacts/all","tags":[],"type":"text","url":"/docs/contacts/all#viewing-contact-details","content":"Click any contact row to open the **Contact Details** drawer. From here you can:"},"1150":{"id":"/docs/contacts/all-43","page_id":"/docs/contacts/all","tags":[],"type":"text","url":"/docs/contacts/all#viewing-contact-details","content":"See full profile information (name, email, phone, image)"},"1151":{"id":"/docs/contacts/all-44","page_id":"/docs/contacts/all","tags":[],"type":"text","url":"/docs/contacts/all#viewing-contact-details","content":"Review recent conversations and custom fields"},"1152":{"id":"/docs/contacts/all-45","page_id":"/docs/contacts/all","tags":[],"type":"text","url":"/docs/contacts/all#viewing-contact-details","content":"Make deeper edits, depending on your workspace settings"},"1153":{"id":"/docs/contacts/all-46","page_id":"/docs/contacts/all","tags":[],"type":"text","url":"/docs/contacts/all#bulk-actions-and-deletion","content":"Use the checkboxes on the left to select contacts. An action bar appears at the bottom showing how many are selected."},"1154":{"id":"/docs/contacts/all-47","page_id":"/docs/contacts/all","tags":[],"type":"text","url":"/docs/contacts/all#bulk-actions-and-deletion","content":"Click **Delete** to remove them. The confirmation dialog shows how many of the selected contacts have conversations and how many don't. Confirm to delete."},"1155":{"id":"/docs/contacts/all-48","page_id":"/docs/contacts/all","tags":[],"type":"text","url":"/docs/contacts/all#bulk-actions-and-deletion","content":"> **Note**: Deleting a contact is permanent. Be careful when deleting contacts that have conversation history."},"1156":{"id":"/docs/contacts/all-49","page_id":"/docs/contacts/all","tags":[],"type":"text","url":"/docs/contacts/all#pagination","content":"The table shows a fixed number of contacts per page (e.g. 10 per page). Use **Previous / Next** or the page numbers at the bottom to navigate. The footer shows the total number of contacts found."},"1157":{"id":"/docs/contacts/all-50","page_id":"/docs/contacts/all","tags":[],"type":"text","url":"/docs/contacts/all#exporting-contacts-as-csv","content":"Export contacts to a CSV file for use in other tools:"},"1158":{"id":"/docs/contacts/all-51","page_id":"/docs/contacts/all","tags":[],"type":"text","url":"/docs/contacts/all#exporting-contacts-as-csv","content":"Narrow the list with search, segments, or filters (optional)."},"1159":{"id":"/docs/contacts/all-52","page_id":"/docs/contacts/all","tags":[],"type":"text","url":"/docs/contacts/all#exporting-contacts-as-csv","content":"Click **Download CSV** in the page header."},"1160":{"id":"/docs/contacts/all-53","page_id":"/docs/contacts/all","tags":[],"type":"text","url":"/docs/contacts/all#exporting-contacts-as-csv","content":"Configure the export:"},"1161":{"id":"/docs/contacts/all-54","page_id":"/docs/contacts/all","tags":[],"type":"text","url":"/docs/contacts/all#exporting-contacts-as-csv","content":"**Number of contacts** — How many to include (within the allowed range)."},"1162":{"id":"/docs/contacts/all-55","page_id":"/docs/contacts/all","tags":[],"type":"text","url":"/docs/contacts/all#exporting-contacts-as-csv","content":"**Sort by** — `Last Interaction` or `Created Date`."},"1163":{"id":"/docs/contacts/all-56","page_id":"/docs/contacts/all","tags":[],"type":"text","url":"/docs/contacts/all#exporting-contacts-as-csv","content":"**Additional data** — Include labels and custom fields from recent sessions."},"1164":{"id":"/docs/contacts/all-57","page_id":"/docs/contacts/all","tags":[],"type":"text","url":"/docs/contacts/all#exporting-contacts-as-csv","content":"Confirm to start the download."},"1165":{"id":"/docs/contacts/all-58","page_id":"/docs/contacts/all","tags":[],"type":"text","url":"/docs/contacts/all#exporting-contacts-as-csv","content":"Your browser downloads a CSV named with the current date."},"1166":{"id":"/docs/contacts/deals","page_id":"/docs/contacts/deals","type":"page","content":"Deals","breadcrumbs":["Docs","Everyday work","Contacts"],"tags":[],"url":"/docs/contacts/deals"},"1167":{"id":"/docs/contacts/deals-0","page_id":"/docs/contacts/deals","tags":[],"type":"text","url":"/docs/contacts/deals","content":"Move contacts through your pipeline on a drag-and-drop board."},"1168":{"id":"/docs/contacts/deals-1","page_id":"/docs/contacts/deals","type":"heading","tags":[],"url":"/docs/contacts/deals#opening-deals","content":"Opening Deals"},"1169":{"id":"/docs/contacts/deals-2","page_id":"/docs/contacts/deals","type":"heading","tags":[],"url":"/docs/contacts/deals#whats-on-the-board","content":"What's on the board"},"1170":{"id":"/docs/contacts/deals-3","page_id":"/docs/contacts/deals","type":"heading","tags":[],"url":"/docs/contacts/deals#moving-a-deal","content":"Moving a deal"},"1171":{"id":"/docs/contacts/deals-4","page_id":"/docs/contacts/deals","type":"heading","tags":[],"url":"/docs/contacts/deals#editing-your-pipeline","content":"Editing your pipeline"},"1172":{"id":"/docs/contacts/deals-5","page_id":"/docs/contacts/deals","type":"heading","tags":[],"url":"/docs/contacts/deals#searching-across-stages","content":"Searching across stages"},"1173":{"id":"/docs/contacts/deals-6","page_id":"/docs/contacts/deals","type":"heading","tags":[],"url":"/docs/contacts/deals#live-mode","content":"Live mode"},"1174":{"id":"/docs/contacts/deals-7","page_id":"/docs/contacts/deals","type":"heading","tags":[],"url":"/docs/contacts/deals#sorting-and-display","content":"Sorting and display"},"1175":{"id":"/docs/contacts/deals-8","page_id":"/docs/contacts/deals","type":"heading","tags":[],"url":"/docs/contacts/deals#opening-a-contact","content":"Opening a contact"},"1176":{"id":"/docs/contacts/deals-9","page_id":"/docs/contacts/deals","type":"heading","tags":[],"url":"/docs/contacts/deals#related-guides","content":"Related guides"},"1177":{"id":"/docs/contacts/deals-10","page_id":"/docs/contacts/deals","tags":[],"type":"text","url":"/docs/contacts/deals","content":"**Deals** turns your contacts into a pipeline you can work. Each column is a\n**stage**, every card is a contact, and you move a deal forward by dragging its\ncard from one stage to the next."},"1178":{"id":"/docs/contacts/deals-11","page_id":"/docs/contacts/deals","tags":[],"type":"text","url":"/docs/contacts/deals","content":"Stages are your organization's contact lifecycle stages, so a deal's stage stays\nin sync everywhere that contact appears — the **All Contacts** table,\n**Watchlists**, and the contact's own details."},"1179":{"id":"/docs/contacts/deals-12","page_id":"/docs/contacts/deals","tags":[],"type":"text","url":"/docs/contacts/deals#opening-deals","content":"Go to **Contacts** in the left sidebar."},"1180":{"id":"/docs/contacts/deals-13","page_id":"/docs/contacts/deals","tags":[],"type":"text","url":"/docs/contacts/deals#opening-deals","content":"Click **Deals**."},"1181":{"id":"/docs/contacts/deals-14","page_id":"/docs/contacts/deals","tags":[],"type":"text","url":"/docs/contacts/deals#opening-deals","content":"The board shows one column per stage, each with a colored dot, the stage name,\nand a badge counting the contacts in it."},"1182":{"id":"/docs/contacts/deals-15","page_id":"/docs/contacts/deals","tags":[],"type":"text","url":"/docs/contacts/deals#whats-on-the-board","content":"**Columns are stages** — Ordered left to right the way you've arranged them\n(for example, new leads on the left, closed deals on the right)."},"1183":{"id":"/docs/contacts/deals-16","page_id":"/docs/contacts/deals","tags":[],"type":"text","url":"/docs/contacts/deals#whats-on-the-board","content":"**Cards are contacts** — Each card shows the contact's name and avatar, plus\nany details you've chosen to display (email, phone, custom fields, labels,\nrecent activity)."},"1184":{"id":"/docs/contacts/deals-17","page_id":"/docs/contacts/deals","tags":[],"type":"text","url":"/docs/contacts/deals#whats-on-the-board","content":"**The count badge** in each column header shows how many contacts are in that\nstage."},"1185":{"id":"/docs/contacts/deals-18","page_id":"/docs/contacts/deals","tags":[],"type":"text","url":"/docs/contacts/deals#whats-on-the-board","content":"The &#x2A;\"Moved by … · \\[time]\"* line on a card tells you who last moved that deal\ninto its current stage, and when."},"1186":{"id":"/docs/contacts/deals-19","page_id":"/docs/contacts/deals","tags":[],"type":"text","url":"/docs/contacts/deals#whats-on-the-board","content":"Each column loads more cards as you scroll, so a busy stage stays fast."},"1187":{"id":"/docs/contacts/deals-20","page_id":"/docs/contacts/deals","tags":[],"type":"text","url":"/docs/contacts/deals#moving-a-deal","content":"Drag a card from one column onto another to move that contact to a new stage.\nThe card lands at the top of its new column right away."},"1188":{"id":"/docs/contacts/deals-21","page_id":"/docs/contacts/deals","tags":[],"type":"text","url":"/docs/contacts/deals#moving-a-deal","content":"To move several deals at once:"},"1189":{"id":"/docs/contacts/deals-22","page_id":"/docs/contacts/deals","tags":[],"type":"text","url":"/docs/contacts/deals#moving-a-deal","content":"**Select the cards*&#x2A; — Hover a card and tick its checkbox, or hold\n**⌘ / Ctrl** and click. Hold **Shift** and click to select a run of cards in\nthe same column."},"1190":{"id":"/docs/contacts/deals-23","page_id":"/docs/contacts/deals","tags":[],"type":"text","url":"/docs/contacts/deals#moving-a-deal","content":"A bar appears at the bottom showing how many are selected."},"1191":{"id":"/docs/contacts/deals-24","page_id":"/docs/contacts/deals","tags":[],"type":"text","url":"/docs/contacts/deals#moving-a-deal","content":"Click **Move to** and pick a stage — or drag any selected card and the\nwhole selection follows."},"1192":{"id":"/docs/contacts/deals-25","page_id":"/docs/contacts/deals","tags":[],"type":"text","url":"/docs/contacts/deals#moving-a-deal","content":"Use **Clear** (or press **Esc**) to deselect."},"1193":{"id":"/docs/contacts/deals-26","page_id":"/docs/contacts/deals","tags":[],"type":"text","url":"/docs/contacts/deals#moving-a-deal","content":"Stages are shared across Cloodot. Moving a deal on this board changes the\ncontact's stage everywhere else too — in **All Contacts**, **Watchlists**, and\nthe **Contact Details** panel."},"1194":{"id":"/docs/contacts/deals-27","page_id":"/docs/contacts/deals","tags":[],"type":"text","url":"/docs/contacts/deals#editing-your-pipeline","content":"Shape the pipeline right on the board:"},"1195":{"id":"/docs/contacts/deals-28","page_id":"/docs/contacts/deals","tags":[],"type":"text","url":"/docs/contacts/deals#editing-your-pipeline","content":"**Rename a stage*&#x2A; — Click its name in the column header, or open the column's\n&#x2A;*⋯** menu and choose **Rename**. Names are 2–32 characters."},"1196":{"id":"/docs/contacts/deals-29","page_id":"/docs/contacts/deals","tags":[],"type":"text","url":"/docs/contacts/deals#editing-your-pipeline","content":"**Recolor a stage** — Click the colored dot in the column header and pick a\nnew color."},"1197":{"id":"/docs/contacts/deals-30","page_id":"/docs/contacts/deals","tags":[],"type":"text","url":"/docs/contacts/deals#editing-your-pipeline","content":"**Add a stage** — Use the dashed **Add stage** column on the far right: type a\nname, optionally choose a color, and press **Enter**."},"1198":{"id":"/docs/contacts/deals-31","page_id":"/docs/contacts/deals","tags":[],"type":"text","url":"/docs/contacts/deals#editing-your-pipeline","content":"**Delete a stage*&#x2A; — Open the column's &#x2A;*⋯** menu and choose **Delete**. You\ncan't delete your only stage, and any contacts still in a deleted stage are\nsimply left without a stage (they're never deleted)."},"1199":{"id":"/docs/contacts/deals-32","page_id":"/docs/contacts/deals","tags":[],"type":"text","url":"/docs/contacts/deals#editing-your-pipeline","content":"**Reorder or bulk-edit*&#x2A; — Open a column's &#x2A;*⋯** menu and choose **Manage all\nstages** to jump to the full pipeline settings."},"1200":{"id":"/docs/contacts/deals-33","page_id":"/docs/contacts/deals","tags":[],"type":"text","url":"/docs/contacts/deals#editing-your-pipeline","content":"Editing the pipeline — adding, renaming, recoloring, deleting, or reordering\nstages — is available to **admins and owners** (and anyone granted the contact\nstages permission). Other members see a read-only board and can still move deals\nbetween stages."},"1201":{"id":"/docs/contacts/deals-34","page_id":"/docs/contacts/deals","tags":[],"type":"text","url":"/docs/contacts/deals#searching-across-stages","content":"Use the search box to filter across **all** stages at once. Every column narrows\nto the contacts that match, and the count badges update as you type. Clear the\nsearch to return to the full board."},"1202":{"id":"/docs/contacts/deals-35","page_id":"/docs/contacts/deals","tags":[],"type":"text","url":"/docs/contacts/deals#live-mode","content":"When **Live** is on, the board refreshes periodically, highlights contacts who\nwere active in the last minute, and can play a subtle chime when a new contact\narrives in a stage. Cards you just moved stay quiet."},"1203":{"id":"/docs/contacts/deals-36","page_id":"/docs/contacts/deals","tags":[],"type":"text","url":"/docs/contacts/deals#live-mode","content":"When **Live** is off, the board stays put until you refresh it, switch back to\nthe tab, or change a setting."},"1204":{"id":"/docs/contacts/deals-37","page_id":"/docs/contacts/deals","tags":[],"type":"text","url":"/docs/contacts/deals#live-mode","content":"The board also refreshes whenever you return to the tab, so you're always\nlooking at the latest pipeline."},"1205":{"id":"/docs/contacts/deals-38","page_id":"/docs/contacts/deals","tags":[],"type":"text","url":"/docs/contacts/deals#sorting-and-display","content":"Use the **Recent / Created** toggle to sort each column by most recent session\nactivity or by when each contact was created."},"1206":{"id":"/docs/contacts/deals-39","page_id":"/docs/contacts/deals","tags":[],"type":"text","url":"/docs/contacts/deals#sorting-and-display","content":"Use **Display Options** (the settings icon) to choose what each card shows:\nemail, phone, custom fields, labels, and last interaction."},"1207":{"id":"/docs/contacts/deals-40","page_id":"/docs/contacts/deals","tags":[],"type":"text","url":"/docs/contacts/deals#sorting-and-display","content":"Cloodot remembers your sort order and display settings for next time."},"1208":{"id":"/docs/contacts/deals-41","page_id":"/docs/contacts/deals","tags":[],"type":"text","url":"/docs/contacts/deals#opening-a-contact","content":"Click any card to open the **Contact Details** drawer, where you can review and\nedit everything about that contact. To grab a contact's details quickly, hover\nits card and use the **copy** button."},"1209":{"id":"/docs/contacts/deals-42","page_id":"/docs/contacts/deals","tags":[],"type":"text","url":"/docs/contacts/deals#related-guides","content":"Contacts Overview: Understand the available contact\nviews"},"1210":{"id":"/docs/contacts/deals-43","page_id":"/docs/contacts/deals","tags":[],"type":"text","url":"/docs/contacts/deals#related-guides","content":"All Contacts: Search and manage every contact"},"1211":{"id":"/docs/contacts/deals-44","page_id":"/docs/contacts/deals","tags":[],"type":"text","url":"/docs/contacts/deals#related-guides","content":"Watchlists: Monitor selected segments side by side"},"1212":{"id":"/docs/contacts/deals-45","page_id":"/docs/contacts/deals","tags":[],"type":"text","url":"/docs/contacts/deals#related-guides","content":"Segments: Group contacts with filter rules"},"1213":{"id":"/docs/contacts/deals-46","page_id":"/docs/contacts/deals","tags":[],"type":"text","url":"/docs/contacts/deals#related-guides","content":"Custom Fields: Track the details that show on cards"},"1214":{"id":"/docs/contacts/deals-47","page_id":"/docs/contacts/deals","tags":[],"type":"text","url":"/docs/contacts/deals#related-guides","content":"Labels: Tag and categorize contacts"},"1215":{"id":"/docs/contacts","page_id":"/docs/contacts","type":"page","content":"Contacts Overview","breadcrumbs":["Docs","Everyday work","Contacts"],"tags":[],"url":"/docs/contacts"},"1216":{"id":"/docs/contacts-0","page_id":"/docs/contacts","tags":[],"type":"text","url":"/docs/contacts","content":"View, manage, and organize every contact in Cloodot."},"1217":{"id":"/docs/contacts-1","page_id":"/docs/contacts","type":"heading","tags":[],"url":"/docs/contacts#the-four-contact-views","content":"The four contact views"},"1218":{"id":"/docs/contacts-2","page_id":"/docs/contacts","type":"heading","tags":[],"url":"/docs/contacts#pick-the-right-view","content":"Pick the right view"},"1219":{"id":"/docs/contacts-3","page_id":"/docs/contacts","type":"heading","tags":[],"url":"/docs/contacts#terms-to-know","content":"Terms to know"},"1220":{"id":"/docs/contacts-4","page_id":"/docs/contacts","type":"heading","tags":[],"url":"/docs/contacts#use-contacts-across-cloodot","content":"Use contacts across Cloodot"},"1221":{"id":"/docs/contacts-5","page_id":"/docs/contacts","type":"heading","tags":[],"url":"/docs/contacts#organize","content":"Organize"},"1222":{"id":"/docs/contacts-6","page_id":"/docs/contacts","type":"heading","tags":[],"url":"/docs/contacts#reach-out","content":"Reach out"},"1223":{"id":"/docs/contacts-7","page_id":"/docs/contacts","type":"heading","tags":[],"url":"/docs/contacts#measure","content":"Measure"},"1224":{"id":"/docs/contacts-8","page_id":"/docs/contacts","type":"heading","tags":[],"url":"/docs/contacts#related-guides","content":"Related guides"},"1225":{"id":"/docs/contacts-9","page_id":"/docs/contacts","tags":[],"type":"text","url":"/docs/contacts","content":"Every person who messages you through a connected channel lands in Contacts. Use these views to learn about them, organize them, and track who needs follow-up."},"1226":{"id":"/docs/contacts-10","page_id":"/docs/contacts","tags":[],"type":"text","url":"/docs/contacts#the-four-contact-views","content":"Click **Contacts** in the sidebar to open four views:"},"1227":{"id":"/docs/contacts-11","page_id":"/docs/contacts","tags":[],"type":"text","url":"/docs/contacts#the-four-contact-views","content":"**All** — Every contact in a searchable table"},"1228":{"id":"/docs/contacts-12","page_id":"/docs/contacts","tags":[],"type":"text","url":"/docs/contacts#the-four-contact-views","content":"**Watchlists** — Selected segments monitored side by side"},"1229":{"id":"/docs/contacts-13","page_id":"/docs/contacts","tags":[],"type":"text","url":"/docs/contacts#the-four-contact-views","content":"**Segments** — Saved groups defined by filter rules"},"1230":{"id":"/docs/contacts-14","page_id":"/docs/contacts","tags":[],"type":"text","url":"/docs/contacts#the-four-contact-views","content":"**Deals** — A drag-and-drop pipeline board"},"1231":{"id":"/docs/contacts-15","page_id":"/docs/contacts","tags":[],"type":"text","url":"/docs/contacts#pick-the-right-view","content":"**All Contacts** is best for:"},"1232":{"id":"/docs/contacts-16","page_id":"/docs/contacts","tags":[],"type":"text","url":"/docs/contacts#pick-the-right-view","content":"Day-to-day contact management"},"1233":{"id":"/docs/contacts-17","page_id":"/docs/contacts","tags":[],"type":"text","url":"/docs/contacts#pick-the-right-view","content":"Searching for specific people"},"1234":{"id":"/docs/contacts-18","page_id":"/docs/contacts","tags":[],"type":"text","url":"/docs/contacts#pick-the-right-view","content":"Bulk updates or 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automatically"},"1240":{"id":"/docs/contacts-24","page_id":"/docs/contacts","tags":[],"type":"text","url":"/docs/contacts#pick-the-right-view","content":"**Segments** helps you:"},"1241":{"id":"/docs/contacts-25","page_id":"/docs/contacts","tags":[],"type":"text","url":"/docs/contacts#pick-the-right-view","content":"Create smart groups that update automatically"},"1242":{"id":"/docs/contacts-26","page_id":"/docs/contacts","tags":[],"type":"text","url":"/docs/contacts#pick-the-right-view","content":"Target specific types of contacts (like \"VIP customers\" or \"Needs follow-up\")"},"1243":{"id":"/docs/contacts-27","page_id":"/docs/contacts","tags":[],"type":"text","url":"/docs/contacts#pick-the-right-view","content":"Organize without manual sorting"},"1244":{"id":"/docs/contacts-28","page_id":"/docs/contacts","tags":[],"type":"text","url":"/docs/contacts#pick-the-right-view","content":"**Deals** is best when you want to:"},"1245":{"id":"/docs/contacts-29","page_id":"/docs/contacts","tags":[],"type":"text","url":"/docs/contacts#pick-the-right-view","content":"Track contacts as they move through a sales or lifecycle pipeline"},"1246":{"id":"/docs/contacts-30","page_id":"/docs/contacts","tags":[],"type":"text","url":"/docs/contacts#pick-the-right-view","content":"Drag deals between stages on a kanban board"},"1247":{"id":"/docs/contacts-31","page_id":"/docs/contacts","tags":[],"type":"text","url":"/docs/contacts#pick-the-right-view","content":"See how many contacts sit in each stage at a glance"},"1248":{"id":"/docs/contacts-32","page_id":"/docs/contacts","tags":[],"type":"text","url":"/docs/contacts#terms-to-know","content":"**Contact** — Someone who's messaged you on any channel, or who you've imported"},"1249":{"id":"/docs/contacts-33","page_id":"/docs/contacts","tags":[],"type":"text","url":"/docs/contacts#terms-to-know","content":"**Segment** — A saved filter that groups matching contacts automatically"},"1250":{"id":"/docs/contacts-34","page_id":"/docs/contacts","tags":[],"type":"text","url":"/docs/contacts#terms-to-know","content":"**Stage** — Where a contact sits in your pipeline, shown as columns on the **Deals** board"},"1251":{"id":"/docs/contacts-35","page_id":"/docs/contacts","tags":[],"type":"text","url":"/docs/contacts#terms-to-know","content":"**Custom Fields** — Extra info you track, like \"Plan type\" or \"City\""},"1252":{"id":"/docs/contacts-36","page_id":"/docs/contacts","tags":[],"type":"text","url":"/docs/contacts#organize","content":"Segments — Create groups that update themselves"},"1253":{"id":"/docs/contacts-37","page_id":"/docs/contacts","tags":[],"type":"text","url":"/docs/contacts#organize","content":"Custom Fields — Track the details that matter"},"1254":{"id":"/docs/contacts-38","page_id":"/docs/contacts","tags":[],"type":"text","url":"/docs/contacts#organize","content":"Labels — Tag and categorize 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Month"},"1297":{"id":"/docs/contacts/segments-33","page_id":"/docs/contacts/segments","tags":[],"type":"text","url":"/docs/contacts/segments#condition-operators-by-field-type","content":"**Boolean**"},"1298":{"id":"/docs/contacts/segments-34","page_id":"/docs/contacts/segments","tags":[],"type":"text","url":"/docs/contacts/segments#condition-operators-by-field-type","content":"Is True, Is False"},"1299":{"id":"/docs/contacts/segments-35","page_id":"/docs/contacts/segments","tags":[],"type":"text","url":"/docs/contacts/segments#condition-operators-by-field-type","content":"**Select**"},"1300":{"id":"/docs/contacts/segments-36","page_id":"/docs/contacts/segments","tags":[],"type":"text","url":"/docs/contacts/segments#condition-operators-by-field-type","content":"Equals, Not Equals, Is Empty, Is Not Empty"},"1301":{"id":"/docs/contacts/segments-37","page_id":"/docs/contacts/segments","tags":[],"type":"text","url":"/docs/contacts/segments#condition-operators-by-field-type","content":"**Multi-select**"},"1302":{"id":"/docs/contacts/segments-38","page_id":"/docs/contacts/segments","tags":[],"type":"text","url":"/docs/contacts/segments#condition-operators-by-field-type","content":"Contains Any, Contains All, Does Not Contain Any, Does Not Contain All, Is Empty, Is Not Empty"},"1303":{"id":"/docs/contacts/segments-39","page_id":"/docs/contacts/segments","tags":[],"type":"text","url":"/docs/contacts/segments#condition-operators-by-field-type","content":"**Label**"},"1304":{"id":"/docs/contacts/segments-40","page_id":"/docs/contacts/segments","tags":[],"type":"text","url":"/docs/contacts/segments#condition-operators-by-field-type","content":"Has Label, Does Not Have Label, Has Any Label, Has No Labels"},"1305":{"id":"/docs/contacts/segments-41","page_id":"/docs/contacts/segments","tags":[],"type":"text","url":"/docs/contacts/segments#condition-operators-by-field-type","content":"Once saved, a segment:"},"1306":{"id":"/docs/contacts/segments-42","page_id":"/docs/contacts/segments","tags":[],"type":"text","url":"/docs/contacts/segments#condition-operators-by-field-type","content":"Appears in the **Segments** list"},"1307":{"id":"/docs/contacts/segments-43","page_id":"/docs/contacts/segments","tags":[],"type":"text","url":"/docs/contacts/segments#condition-operators-by-field-type","content":"Shows up in the **Segment** dropdown on **All Contacts**"},"1308":{"id":"/docs/contacts/segments-44","page_id":"/docs/contacts/segments","tags":[],"type":"text","url":"/docs/contacts/segments#condition-operators-by-field-type","content":"Shows up in the segment picker on **Watchlists**"},"1309":{"id":"/docs/contacts/segments-45","page_id":"/docs/contacts/segments","tags":[],"type":"text","url":"/docs/contacts/segments#applying-segments","content":"**In All Contacts** — Select a segment to see only matching contacts. A banner above the table shows the active segment and how many contacts match."},"1310":{"id":"/docs/contacts/segments-46","page_id":"/docs/contacts/segments","tags":[],"type":"text","url":"/docs/contacts/segments#applying-segments","content":"**In Watchlists** — Pick one or more segments to monitor matching contacts together in one table."},"1311":{"id":"/docs/contacts/segments-47","page_id":"/docs/contacts/segments","tags":[],"type":"text","url":"/docs/contacts/segments#applying-segments","content":"Segments are **dynamic**. When contact data or conversations change, membership updates automatically based on the rules."},"1312":{"id":"/docs/contacts/segments-48","page_id":"/docs/contacts/segments","tags":[],"type":"text","url":"/docs/contacts/segments#editing-or-deleting-segments","content":"Open a segment from the **Segments** page to review its rules, adjust filters to refine who's included, or delete it if you no longer need it. Changes apply everywhere the segment is used (All Contacts filter and Watchlists)."},"1313":{"id":"/docs/contacts/segments-49","page_id":"/docs/contacts/segments","tags":[],"type":"text","url":"/docs/contacts/segments#editing-or-deleting-segments","content":"> **Note**: Deleting a segment does **not** delete contacts. It only removes the grouping rule."},"1314":{"id":"/docs/contacts/segments-50","page_id":"/docs/contacts/segments","tags":[],"type":"text","url":"/docs/contacts/segments#sharpen-your-segmentation","content":"**Custom Fields** — Create fields to power more sophisticated filters"},"1315":{"id":"/docs/contacts/segments-51","page_id":"/docs/contacts/segments","tags":[],"type":"text","url":"/docs/contacts/segments#sharpen-your-segmentation","content":"**Labels** — Use labels in segment conditions"},"1316":{"id":"/docs/contacts/segments-52","page_id":"/docs/contacts/segments","tags":[],"type":"text","url":"/docs/contacts/segments#sharpen-your-segmentation","content":"**All Contacts** — Filter and analyze contacts in the table view"},"1317":{"id":"/docs/contacts/segments-53","page_id":"/docs/contacts/segments","tags":[],"type":"text","url":"/docs/contacts/segments#sharpen-your-segmentation","content":"**Watchlists** — Monitor selected segments side by side"},"1318":{"id":"/docs/contacts/segments-54","page_id":"/docs/contacts/segments","tags":[],"type":"text","url":"/docs/contacts/segments#use-segments-in-campaigns","content":"**Campaigns** — Target segments with WhatsApp marketing campaigns"},"1319":{"id":"/docs/contacts/segments-55","page_id":"/docs/contacts/segments","tags":[],"type":"text","url":"/docs/contacts/segments#use-segments-in-campaigns","content":"**WhatsApp Templates** — Build templates for segment-specific messaging"},"1320":{"id":"/docs/contacts/segments-56","page_id":"/docs/contacts/segments","tags":[],"type":"text","url":"/docs/contacts/segments#related","content":"**Contacts Overview** — The full contact system"},"1321":{"id":"/docs/contacts/segments-57","page_id":"/docs/contacts/segments","tags":[],"type":"text","url":"/docs/contacts/segments#related","content":"**Insights** — Analyze segment performance and engagement"},"1322":{"id":"/docs/contacts/watchlists","page_id":"/docs/contacts/watchlists","type":"page","content":"Watchlists","breadcrumbs":["Docs","Everyday work","Contacts"],"tags":[],"url":"/docs/contacts/watchlists"},"1323":{"id":"/docs/contacts/watchlists-0","page_id":"/docs/contacts/watchlists","tags":[],"type":"text","url":"/docs/contacts/watchlists","content":"Monitor important groups of contacts in one live table."},"1324":{"id":"/docs/contacts/watchlists-1","page_id":"/docs/contacts/watchlists","type":"heading","tags":[],"url":"/docs/contacts/watchlists#opening-watchlists","content":"Opening Watchlists"},"1325":{"id":"/docs/contacts/watchlists-2","page_id":"/docs/contacts/watchlists","type":"heading","tags":[],"url":"/docs/contacts/watchlists#picking-segments-to-watch","content":"Picking segments to watch"},"1326":{"id":"/docs/contacts/watchlists-3","page_id":"/docs/contacts/watchlists","type":"heading","tags":[],"url":"/docs/contacts/watchlists#watchlist-limits","content":"Watchlist limits"},"1327":{"id":"/docs/contacts/watchlists-4","page_id":"/docs/contacts/watchlists","type":"heading","tags":[],"url":"/docs/contacts/watchlists#how-the-table-works","content":"How the table works"},"1328":{"id":"/docs/contacts/watchlists-5","page_id":"/docs/contacts/watchlists","type":"heading","tags":[],"url":"/docs/contacts/watchlists#searching-across-segments","content":"Searching across segments"},"1329":{"id":"/docs/contacts/watchlists-6","page_id":"/docs/contacts/watchlists","type":"heading","tags":[],"url":"/docs/contacts/watchlists#live-mode","content":"Live mode"},"1330":{"id":"/docs/contacts/watchlists-7","page_id":"/docs/contacts/watchlists","type":"heading","tags":[],"url":"/docs/contacts/watchlists#sorting-and-display","content":"Sorting and display"},"1331":{"id":"/docs/contacts/watchlists-8","page_id":"/docs/contacts/watchlists","type":"heading","tags":[],"url":"/docs/contacts/watchlists#related-guides","content":"Related guides"},"1332":{"id":"/docs/contacts/watchlists-9","page_id":"/docs/contacts/watchlists","tags":[],"type":"text","url":"/docs/contacts/watchlists","content":"**Watchlists** monitor selected contact segments together in a single live\ntable. Pick the segments you care about — new complaints, VIP customers,\noverdue follow-ups, sales leads — and every matching contact appears in one\nlist, tagged with the segment it came from."},"1333":{"id":"/docs/contacts/watchlists-10","page_id":"/docs/contacts/watchlists","tags":[],"type":"text","url":"/docs/contacts/watchlists","content":"Contacts appear and disappear automatically as they start or stop matching a\nsegment's rules."},"1334":{"id":"/docs/contacts/watchlists-11","page_id":"/docs/contacts/watchlists","tags":[],"type":"text","url":"/docs/contacts/watchlists#opening-watchlists","content":"Go to **Contacts** in the left sidebar."},"1335":{"id":"/docs/contacts/watchlists-12","page_id":"/docs/contacts/watchlists","tags":[],"type":"text","url":"/docs/contacts/watchlists#opening-watchlists","content":"Click **Watchlists**."},"1336":{"id":"/docs/contacts/watchlists-13","page_id":"/docs/contacts/watchlists","tags":[],"type":"text","url":"/docs/contacts/watchlists#opening-watchlists","content":"You'll see a toolbar with a **segment picker** and a single table beneath it."},"1337":{"id":"/docs/contacts/watchlists-14","page_id":"/docs/contacts/watchlists","tags":[],"type":"text","url":"/docs/contacts/watchlists#picking-segments-to-watch","content":"Use **Manage watchlist** in the toolbar to choose which segments to monitor.\nAdding a segment pins it to the watchlist; removing it stops monitoring. Only\nthe segments you add appear here — create one under\nSegments first, then add it to your watchlist."},"1338":{"id":"/docs/contacts/watchlists-15","page_id":"/docs/contacts/watchlists","tags":[],"type":"text","url":"/docs/contacts/watchlists#picking-segments-to-watch","content":"The view updates as soon as you change the selection, and your choice is\nremembered."},"1339":{"id":"/docs/contacts/watchlists-16","page_id":"/docs/contacts/watchlists","tags":[],"type":"text","url":"/docs/contacts/watchlists#watchlist-limits","content":"Live monitoring refreshes continuously, so each plan includes a set number of\nwatchlists:"},"1340":{"id":"/docs/contacts/watchlists-17","page_id":"/docs/contacts/watchlists","tags":[],"type":"text","url":"/docs/contacts/watchlists#watchlist-limits","content":"Plan"},"1341":{"id":"/docs/contacts/watchlists-18","page_id":"/docs/contacts/watchlists","tags":[],"type":"text","url":"/docs/contacts/watchlists#watchlist-limits","content":"Watchlists"},"1342":{"id":"/docs/contacts/watchlists-19","page_id":"/docs/contacts/watchlists","tags":[],"type":"text","url":"/docs/contacts/watchlists#watchlist-limits","content":"Basic"},"1343":{"id":"/docs/contacts/watchlists-20","page_id":"/docs/contacts/watchlists","tags":[],"type":"text","url":"/docs/contacts/watchlists#watchlist-limits","content":"1"},"1344":{"id":"/docs/contacts/watchlists-21","page_id":"/docs/contacts/watchlists","tags":[],"type":"text","url":"/docs/contacts/watchlists#watchlist-limits","content":"Starter"},"1345":{"id":"/docs/contacts/watchlists-22","page_id":"/docs/contacts/watchlists","tags":[],"type":"text","url":"/docs/contacts/watchlists#watchlist-limits","content":"2"},"1346":{"id":"/docs/contacts/watchlists-23","page_id":"/docs/contacts/watchlists","tags":[],"type":"text","url":"/docs/contacts/watchlists#watchlist-limits","content":"Growth"},"1347":{"id":"/docs/contacts/watchlists-24","page_id":"/docs/contacts/watchlists","tags":[],"type":"text","url":"/docs/contacts/watchlists#watchlist-limits","content":"5"},"1348":{"id":"/docs/contacts/watchlists-25","page_id":"/docs/contacts/watchlists","tags":[],"type":"text","url":"/docs/contacts/watchlists#watchlist-limits","content":"Enterprise"},"1349":{"id":"/docs/contacts/watchlists-26","page_id":"/docs/contacts/watchlists","tags":[],"type":"text","url":"/docs/contacts/watchlists#watchlist-limits","content":"Unlimited"},"1350":{"id":"/docs/contacts/watchlists-27","page_id":"/docs/contacts/watchlists","tags":[],"type":"text","url":"/docs/contacts/watchlists#watchlist-limits","content":"A banner at the top of the page shows how many you're using. When you hit your\nplan's limit, remove a segment to free a slot, or **Upgrade Plan** to monitor\nmore at once. (Your total number of *segments* is a separate, larger limit —\nkeep as many segments as you need and choose which few to monitor live.)"},"1351":{"id":"/docs/contacts/watchlists-28","page_id":"/docs/contacts/watchlists","tags":[],"type":"text","url":"/docs/contacts/watchlists#how-the-table-works","content":"Every selected segment's contacts appear together in one table."},"1352":{"id":"/docs/contacts/watchlists-29","page_id":"/docs/contacts/watchlists","tags":[],"type":"text","url":"/docs/contacts/watchlists#how-the-table-works","content":"The **Segment** column shows which segment each contact matched, so a mixed\nlist stays easy to read."},"1353":{"id":"/docs/contacts/watchlists-30","page_id":"/docs/contacts/watchlists","tags":[],"type":"text","url":"/docs/contacts/watchlists#how-the-table-works","content":"A contact that matches more than one selected segment appears once per\nsegment — one row each — so you can see every list it belongs to."},"1354":{"id":"/docs/contacts/watchlists-31","page_id":"/docs/contacts/watchlists","tags":[],"type":"text","url":"/docs/contacts/watchlists#how-the-table-works","content":"The count badge in the header shows how many contacts are in view across all\nselected segments."},"1355":{"id":"/docs/contacts/watchlists-32","page_id":"/docs/contacts/watchlists","tags":[],"type":"text","url":"/docs/contacts/watchlists#how-the-table-works","content":"Watchlists are not pipeline stages. You cannot move a contact between segments\nto change its membership. Edit the underlying segment rules when you want to\nchange which contacts appear."},"1356":{"id":"/docs/contacts/watchlists-33","page_id":"/docs/contacts/watchlists","tags":[],"type":"text","url":"/docs/contacts/watchlists#how-the-table-works","content":"Change a contact's lifecycle stage in place from the **Stage** column. Contacts\nactive in the last minute are highlighted so new activity is easy to spot.\nClick a row to open the **Contact Details** drawer, or use the row's actions\nmenu to open details or copy a contact's information."},"1357":{"id":"/docs/contacts/watchlists-34","page_id":"/docs/contacts/watchlists","tags":[],"type":"text","url":"/docs/contacts/watchlists#searching-across-segments","content":"Use the search box to filter across **all** selected segments at once. The\nheader shows how many contacts match, and the table lists them. Clear the\nsearch to return to the full view."},"1358":{"id":"/docs/contacts/watchlists-35","page_id":"/docs/contacts/watchlists","tags":[],"type":"text","url":"/docs/contacts/watchlists#live-mode","content":"When **Live** is on, the table refreshes periodically, shows how many\ncontacts are active right now, and may play a subtle chime when a new\nmatching contact arrives."},"1359":{"id":"/docs/contacts/watchlists-36","page_id":"/docs/contacts/watchlists","tags":[],"type":"text","url":"/docs/contacts/watchlists#live-mode","content":"When **Live** is off, the view stays static until you refresh it or change a\nselection."},"1360":{"id":"/docs/contacts/watchlists-37","page_id":"/docs/contacts/watchlists","tags":[],"type":"text","url":"/docs/contacts/watchlists#sorting-and-display","content":"Use the **Recent / Created** toggle to sort by most recent session activity\nor by when each contact was created."},"1361":{"id":"/docs/contacts/watchlists-38","page_id":"/docs/contacts/watchlists","tags":[],"type":"text","url":"/docs/contacts/watchlists#sorting-and-display","content":"Use **Display Options** to choose what each row shows: email, phone, custom\nfields, last interaction, and labels."},"1362":{"id":"/docs/contacts/watchlists-39","page_id":"/docs/contacts/watchlists","tags":[],"type":"text","url":"/docs/contacts/watchlists#sorting-and-display","content":"Cloodot remembers your selected segments, sort order, and display settings."},"1363":{"id":"/docs/contacts/watchlists-40","page_id":"/docs/contacts/watchlists","tags":[],"type":"text","url":"/docs/contacts/watchlists#related-guides","content":"Segments: Define who appears in a watchlist"},"1364":{"id":"/docs/contacts/watchlists-41","page_id":"/docs/contacts/watchlists","tags":[],"type":"text","url":"/docs/contacts/watchlists#related-guides","content":"Deals: Move contacts through your pipeline on a board"},"1365":{"id":"/docs/contacts/watchlists-42","page_id":"/docs/contacts/watchlists","tags":[],"type":"text","url":"/docs/contacts/watchlists#related-guides","content":"All Contacts: Search and manage every contact"},"1366":{"id":"/docs/contacts/watchlists-43","page_id":"/docs/contacts/watchlists","tags":[],"type":"text","url":"/docs/contacts/watchlists#related-guides","content":"Contacts Overview: Understand the available\ncontact views"},"1367":{"id":"/docs/create-workspace","page_id":"/docs/create-workspace","type":"page","content":"Create Your Workspace","breadcrumbs":["Docs","Get started"],"tags":[],"url":"/docs/create-workspace"},"1368":{"id":"/docs/create-workspace-0","page_id":"/docs/create-workspace","tags":[],"type":"text","url":"/docs/create-workspace","content":"Set up a Cloodot workspace and start managing customer conversations."},"1369":{"id":"/docs/create-workspace-1","page_id":"/docs/create-workspace","type":"heading","tags":[],"url":"/docs/create-workspace#whats-in-a-workspace","content":"What's in a workspace"},"1370":{"id":"/docs/create-workspace-2","page_id":"/docs/create-workspace","type":"heading","tags":[],"url":"/docs/create-workspace#create-your-workspace","content":"Create your workspace"},"1371":{"id":"/docs/create-workspace-3","page_id":"/docs/create-workspace","type":"heading","tags":[],"url":"/docs/create-workspace#step-1-open-the-creation-page","content":"Step 1: Open the creation page"},"1372":{"id":"/docs/create-workspace-4","page_id":"/docs/create-workspace","type":"heading","tags":[],"url":"/docs/create-workspace#step-2-name-your-workspace","content":"Step 2: Name your workspace"},"1373":{"id":"/docs/create-workspace-5","page_id":"/docs/create-workspace","type":"heading","tags":[],"url":"/docs/create-workspace#step-3-pick-your-industry","content":"Step 3: Pick your industry"},"1374":{"id":"/docs/create-workspace-6","page_id":"/docs/create-workspace","type":"heading","tags":[],"url":"/docs/create-workspace#step-4-create-it","content":"Step 4: Create it"},"1375":{"id":"/docs/create-workspace-7","page_id":"/docs/create-workspace","type":"heading","tags":[],"url":"/docs/create-workspace#step-5-add-a-payment-method","content":"Step 5: Add a payment method"},"1376":{"id":"/docs/create-workspace-8","page_id":"/docs/create-workspace","type":"heading","tags":[],"url":"/docs/create-workspace#after-setup","content":"After setup"},"1377":{"id":"/docs/create-workspace-9","page_id":"/docs/create-workspace","type":"heading","tags":[],"url":"/docs/create-workspace#what-you-can-customize","content":"What you can customize"},"1378":{"id":"/docs/create-workspace-10","page_id":"/docs/create-workspace","type":"heading","tags":[],"url":"/docs/create-workspace#multiple-workspaces","content":"Multiple workspaces"},"1379":{"id":"/docs/create-workspace-11","page_id":"/docs/create-workspace","type":"heading","tags":[],"url":"/docs/create-workspace#troubleshooting","content":"Troubleshooting"},"1380":{"id":"/docs/create-workspace-12","page_id":"/docs/create-workspace","type":"heading","tags":[],"url":"/docs/create-workspace#organization-name-already-exists","content":"\"Organization name already exists\""},"1381":{"id":"/docs/create-workspace-13","page_id":"/docs/create-workspace","type":"heading","tags":[],"url":"/docs/create-workspace#cant-create-the-workspace","content":"Can't create the workspace"},"1382":{"id":"/docs/create-workspace-14","page_id":"/docs/create-workspace","type":"heading","tags":[],"url":"/docs/create-workspace#next-steps","content":"Next steps"},"1383":{"id":"/docs/create-workspace-15","page_id":"/docs/create-workspace","tags":[],"type":"text","url":"/docs/create-workspace","content":"A workspace is your team's home base in Cloodot — where conversations, channels, and settings live."},"1384":{"id":"/docs/create-workspace-16","page_id":"/docs/create-workspace","tags":[],"type":"text","url":"/docs/create-workspace#whats-in-a-workspace","content":"**Channels** — Your Instagram, Facebook, WhatsApp, and WebChat connections"},"1385":{"id":"/docs/create-workspace-17","page_id":"/docs/create-workspace","tags":[],"type":"text","url":"/docs/create-workspace#whats-in-a-workspace","content":"**Team members** — Everyone who handles customer conversations"},"1386":{"id":"/docs/create-workspace-18","page_id":"/docs/create-workspace","tags":[],"type":"text","url":"/docs/create-workspace#whats-in-a-workspace","content":"**Conversations** — Every message in one unified inbox"},"1387":{"id":"/docs/create-workspace-19","page_id":"/docs/create-workspace","tags":[],"type":"text","url":"/docs/create-workspace#whats-in-a-workspace","content":"**Settings** — Business hours, AI behavior, notifications, and more"},"1388":{"id":"/docs/create-workspace-20","page_id":"/docs/create-workspace","tags":[],"type":"text","url":"/docs/create-workspace#whats-in-a-workspace","content":"**Analytics** — Performance at a glance"},"1389":{"id":"/docs/create-workspace-21","page_id":"/docs/create-workspace","tags":[],"type":"text","url":"/docs/create-workspace#step-1-open-the-creation-page","content":"After signing up and verifying your email (or signing in), you'll land on the workspace creation page. If you already have workspaces, create a new one from your dashboard."},"1390":{"id":"/docs/create-workspace-22","page_id":"/docs/create-workspace","tags":[],"type":"text","url":"/docs/create-workspace#step-2-name-your-workspace","content":"Pick a name that fits your business — for example, \"Acme Support\" or \"My Shop\"."},"1391":{"id":"/docs/create-workspace-23","page_id":"/docs/create-workspace","tags":[],"type":"text","url":"/docs/create-workspace#step-2-name-your-workspace","content":"Workspace names must be unique across Cloodot. If yours is taken, add something specific to your business."},"1392":{"id":"/docs/create-workspace-24","page_id":"/docs/create-workspace","tags":[],"type":"text","url":"/docs/create-workspace#step-3-pick-your-industry","content":"This sets sensible defaults for your AI agent and business hours. Pick the closest fit:"},"1393":{"id":"/docs/create-workspace-25","page_id":"/docs/create-workspace","tags":[],"type":"text","url":"/docs/create-workspace#step-3-pick-your-industry","content":"<Card title=\"Ecommerce\" description=\"Online stores and digital retail\" />"},"1394":{"id":"/docs/create-workspace-26","page_id":"/docs/create-workspace","tags":[],"type":"text","url":"/docs/create-workspace#step-3-pick-your-industry","content":"<Card title=\"Automotive\" description=\"Car sales, repairs, and services\" />"},"1395":{"id":"/docs/create-workspace-27","page_id":"/docs/create-workspace","tags":[],"type":"text","url":"/docs/create-workspace#step-3-pick-your-industry","content":"<Card title=\"Retail\" description=\"Brick-and-mortar shops\" />"},"1396":{"id":"/docs/create-workspace-28","page_id":"/docs/create-workspace","tags":[],"type":"text","url":"/docs/create-workspace#step-3-pick-your-industry","content":"<Card title=\"Hospitality\" description=\"Hotels, restaurants, travel\" />"},"1397":{"id":"/docs/create-workspace-29","page_id":"/docs/create-workspace","tags":[],"type":"text","url":"/docs/create-workspace#step-3-pick-your-industry","content":"<Card title=\"Healthcare\" description=\"Medical practices and health services\" />"},"1398":{"id":"/docs/create-workspace-30","page_id":"/docs/create-workspace","tags":[],"type":"text","url":"/docs/create-workspace#step-3-pick-your-industry","content":"<Card title=\"Others\" description=\"Something else entirely\" />"},"1399":{"id":"/docs/create-workspace-31","page_id":"/docs/create-workspace","tags":[],"type":"text","url":"/docs/create-workspace#step-3-pick-your-industry","content":"This choice sets starting defaults only. You can customize everything later."},"1400":{"id":"/docs/create-workspace-32","page_id":"/docs/create-workspace","tags":[],"type":"text","url":"/docs/create-workspace#step-4-create-it","content":"Click &#x2A;*\"Create workspace\"**. Cloodot sets up:"},"1401":{"id":"/docs/create-workspace-33","page_id":"/docs/create-workspace","tags":[],"type":"text","url":"/docs/create-workspace#step-4-create-it","content":"Your workspace"},"1402":{"id":"/docs/create-workspace-34","page_id":"/docs/create-workspace","tags":[],"type":"text","url":"/docs/create-workspace#step-4-create-it","content":"Business hours for your industry (adjust later)"},"1403":{"id":"/docs/create-workspace-35","page_id":"/docs/create-workspace","tags":[],"type":"text","url":"/docs/create-workspace#step-4-create-it","content":"AI settings with sensible defaults"},"1404":{"id":"/docs/create-workspace-36","page_id":"/docs/create-workspace","tags":[],"type":"text","url":"/docs/create-workspace#step-4-create-it","content":"Notification preferences"},"1405":{"id":"/docs/create-workspace-37","page_id":"/docs/create-workspace","tags":[],"type":"text","url":"/docs/create-workspace#step-4-create-it","content":"Owner permissions for you"},"1406":{"id":"/docs/create-workspace-38","page_id":"/docs/create-workspace","tags":[],"type":"text","url":"/docs/create-workspace#step-5-add-a-payment-method","content":"A payment page opens automatically. Add your card details and complete the setup before continuing to your dashboard."},"1407":{"id":"/docs/create-workspace-39","page_id":"/docs/create-workspace","tags":[],"type":"text","url":"/docs/create-workspace#step-5-add-a-payment-method","content":"A payment method is required before you access the dashboard, but you won't be charged until you use paid features."},"1408":{"id":"/docs/create-workspace-40","page_id":"/docs/create-workspace","tags":[],"type":"text","url":"/docs/create-workspace#after-setup","content":"When your workspace and payment method are ready, you'll land on the dashboard. A natural starting order:"},"1409":{"id":"/docs/create-workspace-41","page_id":"/docs/create-workspace","tags":[],"type":"text","url":"/docs/create-workspace#after-setup","content":"**Connect your channels** — Bring in conversations from Instagram, Facebook, WhatsApp, or WebChat"},"1410":{"id":"/docs/create-workspace-42","page_id":"/docs/create-workspace","tags":[],"type":"text","url":"/docs/create-workspace#after-setup","content":"**Invite your team** — Add the people who'll handle conversations"},"1411":{"id":"/docs/create-workspace-43","page_id":"/docs/create-workspace","tags":[],"type":"text","url":"/docs/create-workspace#after-setup","content":"**Tune your settings** — Adjust business hours, AI behavior, and notifications"},"1412":{"id":"/docs/create-workspace-44","page_id":"/docs/create-workspace","tags":[],"type":"text","url":"/docs/create-workspace#after-setup","content":"**Start chatting** — Conversations flow in"},"1413":{"id":"/docs/create-workspace-45","page_id":"/docs/create-workspace","tags":[],"type":"text","url":"/docs/create-workspace#what-you-can-customize","content":"**Business hours** — When your team is available (AI covers the rest)"},"1414":{"id":"/docs/create-workspace-46","page_id":"/docs/create-workspace","tags":[],"type":"text","url":"/docs/create-workspace#what-you-can-customize","content":"**AI personality** — How your AI agent sounds"},"1415":{"id":"/docs/create-workspace-47","page_id":"/docs/create-workspace","tags":[],"type":"text","url":"/docs/create-workspace#what-you-can-customize","content":"**Notifications** — What pings you, and when"},"1416":{"id":"/docs/create-workspace-48","page_id":"/docs/create-workspace","tags":[],"type":"text","url":"/docs/create-workspace#what-you-can-customize","content":"**Team roles** — Who can do what"},"1417":{"id":"/docs/create-workspace-49","page_id":"/docs/create-workspace","tags":[],"type":"text","url":"/docs/create-workspace#what-you-can-customize","content":"**Integrations** — Other tools you use"},"1418":{"id":"/docs/create-workspace-50","page_id":"/docs/create-workspace","tags":[],"type":"text","url":"/docs/create-workspace#multiple-workspaces","content":"Run more than one workspace if you:"},"1419":{"id":"/docs/create-workspace-51","page_id":"/docs/create-workspace","tags":[],"type":"text","url":"/docs/create-workspace#multiple-workspaces","content":"Run multiple businesses"},"1420":{"id":"/docs/create-workspace-52","page_id":"/docs/create-workspace","tags":[],"type":"text","url":"/docs/create-workspace#multiple-workspaces","content":"Keep departments separate"},"1421":{"id":"/docs/create-workspace-53","page_id":"/docs/create-workspace","tags":[],"type":"text","url":"/docs/create-workspace#multiple-workspaces","content":"Manage different brands with different needs"},"1422":{"id":"/docs/create-workspace-54","page_id":"/docs/create-workspace","tags":[],"type":"text","url":"/docs/create-workspace#multiple-workspaces","content":"Each workspace is fully isolated — separate channels, team members, settings, and analytics."},"1423":{"id":"/docs/create-workspace-55","page_id":"/docs/create-workspace","tags":[],"type":"text","url":"/docs/create-workspace#organization-name-already-exists","content":"The name is taken by another workspace. Add something unique — a location, number, or business-specific word."},"1424":{"id":"/docs/create-workspace-56","page_id":"/docs/create-workspace","tags":[],"type":"text","url":"/docs/create-workspace#cant-create-the-workspace","content":"Confirm your email is verified"},"1425":{"id":"/docs/create-workspace-57","page_id":"/docs/create-workspace","tags":[],"type":"text","url":"/docs/create-workspace#cant-create-the-workspace","content":"Confirm you've entered a workspace name"},"1426":{"id":"/docs/create-workspace-58","page_id":"/docs/create-workspace","tags":[],"type":"text","url":"/docs/create-workspace#cant-create-the-workspace","content":"Refresh the page and try again"},"1427":{"id":"/docs/create-workspace-59","page_id":"/docs/create-workspace","tags":[],"type":"text","url":"/docs/create-workspace#cant-create-the-workspace","content":"Still stuck? Email support."},"1428":{"id":"/docs/create-workspace-60","page_id":"/docs/create-workspace","tags":[],"type":"text","url":"/docs/create-workspace#next-steps","content":"Connect your first channel — Start bringing in conversations"},"1429":{"id":"/docs/create-workspace-61","page_id":"/docs/create-workspace","tags":[],"type":"text","url":"/docs/create-workspace#next-steps","content":"Configure your settings — Make it work your way"},"1430":{"id":"/docs/create-workspace-62","page_id":"/docs/create-workspace","tags":[],"type":"text","url":"/docs/create-workspace#next-steps","content":"Invite your team — Get everyone on board"},"1431":{"id":"/docs/create-workspace-63","page_id":"/docs/create-workspace","tags":[],"type":"text","url":"/docs/create-workspace#next-steps","content":"Connect your channels to start seeing conversations come in."},"1432":{"id":"/docs/developers/api","page_id":"/docs/developers/api","type":"page","content":"API","breadcrumbs":["Docs","Administer","Developers"],"tags":[],"url":"/docs/developers/api"},"1433":{"id":"/docs/developers/api-0","page_id":"/docs/developers/api","tags":[],"type":"text","url":"/docs/developers/api","content":"Create and manage API keys to build custom integrations on top of Cloodot."},"1434":{"id":"/docs/developers/api-1","page_id":"/docs/developers/api","type":"heading","tags":[],"url":"/docs/developers/api#api-keys","content":"API keys"},"1435":{"id":"/docs/developers/api-2","page_id":"/docs/developers/api","type":"heading","tags":[],"url":"/docs/developers/api#create-a-key","content":"Create a key"},"1436":{"id":"/docs/developers/api-3","page_id":"/docs/developers/api","type":"heading","tags":[],"url":"/docs/developers/api#manage-your-keys","content":"Manage your keys"},"1437":{"id":"/docs/developers/api-4","page_id":"/docs/developers/api","type":"heading","tags":[],"url":"/docs/developers/api#delete-a-key","content":"Delete a key"},"1438":{"id":"/docs/developers/api-5","page_id":"/docs/developers/api","type":"heading","tags":[],"url":"/docs/developers/api#api-documentation","content":"API documentation"},"1439":{"id":"/docs/developers/api-6","page_id":"/docs/developers/api","type":"heading","tags":[],"url":"/docs/developers/api#authentication-api-keys-vs-oauth","content":"Authentication: API keys vs. OAuth"},"1440":{"id":"/docs/developers/api-7","page_id":"/docs/developers/api","type":"heading","tags":[],"url":"/docs/developers/api#api-keys--full-workspace-access","content":"API keys — full workspace access"},"1441":{"id":"/docs/developers/api-8","page_id":"/docs/developers/api","type":"heading","tags":[],"url":"/docs/developers/api#oauth-tokens--scoped-access","content":"OAuth tokens — scoped access"},"1442":{"id":"/docs/developers/api-9","page_id":"/docs/developers/api","type":"heading","tags":[],"url":"/docs/developers/api#rate-limiting","content":"Rate limiting"},"1443":{"id":"/docs/developers/api-10","page_id":"/docs/developers/api","type":"heading","tags":[],"url":"/docs/developers/api#response-headers","content":"Response headers"},"1444":{"id":"/docs/developers/api-11","page_id":"/docs/developers/api","type":"heading","tags":[],"url":"/docs/developers/api#when-you-hit-a-limit","content":"When you hit a limit"},"1445":{"id":"/docs/developers/api-12","page_id":"/docs/developers/api","type":"heading","tags":[],"url":"/docs/developers/api#keep-keys-safe","content":"Keep keys safe"},"1446":{"id":"/docs/developers/api-13","page_id":"/docs/developers/api","type":"heading","tags":[],"url":"/docs/developers/api#related-topics","content":"Related topics"},"1447":{"id":"/docs/developers/api-14","page_id":"/docs/developers/api","tags":[],"type":"text","url":"/docs/developers/api","content":"Go to **Settings → Developers → API Keys** to manage programmatic access to Cloodot — keys for custom integrations, scripts, or third-party tools that talk to your workspace."},"1448":{"id":"/docs/developers/api-15","page_id":"/docs/developers/api","tags":[],"type":"text","url":"/docs/developers/api","content":"Developer settings are available to **admins and owners** only."},"1449":{"id":"/docs/developers/api-16","page_id":"/docs/developers/api","tags":[],"type":"text","url":"/docs/developers/api#create-a-key","content":"Click **Create Key**."},"1450":{"id":"/docs/developers/api-17","page_id":"/docs/developers/api","tags":[],"type":"text","url":"/docs/developers/api#create-a-key","content":"In the drawer, fill in:"},"1451":{"id":"/docs/developers/api-18","page_id":"/docs/developers/api","tags":[],"type":"text","url":"/docs/developers/api#create-a-key","content":"**Name** — a friendly label (e.g. \"Zapier integration\" or \"Internal reporting script\")."},"1452":{"id":"/docs/developers/api-19","page_id":"/docs/developers/api","tags":[],"type":"text","url":"/docs/developers/api#create-a-key","content":"**Expiration** — **Never**, **30 days**, **90 days**, or **1 year**."},"1453":{"id":"/docs/developers/api-20","page_id":"/docs/developers/api","tags":[],"type":"text","url":"/docs/developers/api#create-a-key","content":"Click **Create Key**."},"1454":{"id":"/docs/developers/api-21","page_id":"/docs/developers/api","tags":[],"type":"text","url":"/docs/developers/api#create-a-key","content":"The full key value appears in a dialog with a **Copy** button."},"1455":{"id":"/docs/developers/api-22","page_id":"/docs/developers/api","tags":[],"type":"text","url":"/docs/developers/api#create-a-key","content":"This is the **only time** Cloodot shows the full key. Copy it somewhere safe before closing the dialog — if you lose it, delete the key and create a new one."},"1456":{"id":"/docs/developers/api-23","page_id":"/docs/developers/api","tags":[],"type":"text","url":"/docs/developers/api#create-a-key","content":"Click **Done** once the key is stored securely."},"1457":{"id":"/docs/developers/api-24","page_id":"/docs/developers/api","tags":[],"type":"text","url":"/docs/developers/api#manage-your-keys","content":"Existing keys appear in a table:"},"1458":{"id":"/docs/developers/api-25","page_id":"/docs/developers/api","tags":[],"type":"text","url":"/docs/developers/api#manage-your-keys","content":"Column"},"1459":{"id":"/docs/developers/api-26","page_id":"/docs/developers/api","tags":[],"type":"text","url":"/docs/developers/api#manage-your-keys","content":"What it shows"},"1460":{"id":"/docs/developers/api-27","page_id":"/docs/developers/api","tags":[],"type":"text","url":"/docs/developers/api#manage-your-keys","content":"**Name**"},"1461":{"id":"/docs/developers/api-28","page_id":"/docs/developers/api","tags":[],"type":"text","url":"/docs/developers/api#manage-your-keys","content":"The friendly label you gave the key"},"1462":{"id":"/docs/developers/api-29","page_id":"/docs/developers/api","tags":[],"type":"text","url":"/docs/developers/api#manage-your-keys","content":"**Key**"},"1463":{"id":"/docs/developers/api-30","page_id":"/docs/developers/api","tags":[],"type":"text","url":"/docs/developers/api#manage-your-keys","content":"A masked preview (for example, `cloodot_********`)"},"1464":{"id":"/docs/developers/api-31","page_id":"/docs/developers/api","tags":[],"type":"text","url":"/docs/developers/api#manage-your-keys","content":"**Created**"},"1465":{"id":"/docs/developers/api-32","page_id":"/docs/developers/api","tags":[],"type":"text","url":"/docs/developers/api#manage-your-keys","content":"When the key was created"},"1466":{"id":"/docs/developers/api-33","page_id":"/docs/developers/api","tags":[],"type":"text","url":"/docs/developers/api#manage-your-keys","content":"**Expires**"},"1467":{"id":"/docs/developers/api-34","page_id":"/docs/developers/api","tags":[],"type":"text","url":"/docs/developers/api#manage-your-keys","content":"The expiration date, or \"Never\""},"1468":{"id":"/docs/developers/api-35","page_id":"/docs/developers/api","tags":[],"type":"text","url":"/docs/developers/api#manage-your-keys","content":"**Status**"},"1469":{"id":"/docs/developers/api-36","page_id":"/docs/developers/api","tags":[],"type":"text","url":"/docs/developers/api#manage-your-keys","content":"**Active** (green) or **Disabled** (red)"},"1470":{"id":"/docs/developers/api-37","page_id":"/docs/developers/api","tags":[],"type":"text","url":"/docs/developers/api#manage-your-keys","content":"**Actions**"},"1471":{"id":"/docs/developers/api-38","page_id":"/docs/developers/api","tags":[],"type":"text","url":"/docs/developers/api#manage-your-keys","content":"Delete the key"},"1472":{"id":"/docs/developers/api-39","page_id":"/docs/developers/api","tags":[],"type":"text","url":"/docs/developers/api#delete-a-key","content":"Click the trash icon on any key. You'll see a confirmation prompt:"},"1473":{"id":"/docs/developers/api-40","page_id":"/docs/developers/api","tags":[],"type":"text","url":"/docs/developers/api#delete-a-key","content":"> \"Any applications using this key will lose access immediately. This action cannot be undone.\""},"1474":{"id":"/docs/developers/api-41","page_id":"/docs/developers/api","tags":[],"type":"text","url":"/docs/developers/api#delete-a-key","content":"Click **Delete** to confirm."},"1475":{"id":"/docs/developers/api-42","page_id":"/docs/developers/api","tags":[],"type":"text","url":"/docs/developers/api#delete-a-key","content":"Deletion is instant. Any scripts or integrations using the key will start failing right away — confirm nothing critical depends on it first."},"1476":{"id":"/docs/developers/api-43","page_id":"/docs/developers/api","tags":[],"type":"text","url":"/docs/developers/api#api-documentation","content":"The Developers page links to the full **API Documentation**, where you'll find:"},"1477":{"id":"/docs/developers/api-44","page_id":"/docs/developers/api","tags":[],"type":"text","url":"/docs/developers/api#api-documentation","content":"The complete REST API reference"},"1478":{"id":"/docs/developers/api-45","page_id":"/docs/developers/api","tags":[],"type":"text","url":"/docs/developers/api#api-documentation","content":"Authentication details"},"1479":{"id":"/docs/developers/api-46","page_id":"/docs/developers/api","tags":[],"type":"text","url":"/docs/developers/api#api-documentation","content":"Webhook setup and payloads"},"1480":{"id":"/docs/developers/api-47","page_id":"/docs/developers/api","tags":[],"type":"text","url":"/docs/developers/api#api-documentation","content":"Integration guides"},"1481":{"id":"/docs/developers/api-48","page_id":"/docs/developers/api","tags":[],"type":"text","url":"/docs/developers/api#api-documentation","content":"Click the **API Documentation** card to open it in a new tab."},"1482":{"id":"/docs/developers/api-49","page_id":"/docs/developers/api","tags":[],"type":"text","url":"/docs/developers/api#authentication-api-keys-vs-oauth","content":"Cloodot's public API accepts two authentication methods with different permission models. Pick the one that matches what you're building."},"1483":{"id":"/docs/developers/api-50","page_id":"/docs/developers/api","tags":[],"type":"text","url":"/docs/developers/api#api-keys--full-workspace-access","content":"API keys created on this page grant **full read and write access to every resource in your workspace**. They don't honor OAuth scopes — once a key is valid, it can call every endpoint the API exposes."},"1484":{"id":"/docs/developers/api-51","page_id":"/docs/developers/api","tags":[],"type":"text","url":"/docs/developers/api#api-keys--full-workspace-access","content":"Use API keys when:"},"1485":{"id":"/docs/developers/api-52","page_id":"/docs/developers/api","tags":[],"type":"text","url":"/docs/developers/api#api-keys--full-workspace-access","content":"You're building a server-side integration you fully control (internal scripts, your own backend, Zapier with stored credentials)."},"1486":{"id":"/docs/developers/api-53","page_id":"/docs/developers/api","tags":[],"type":"text","url":"/docs/developers/api#api-keys--full-workspace-access","content":"The integration genuinely needs broad access across resources."},"1487":{"id":"/docs/developers/api-54","page_id":"/docs/developers/api","tags":[],"type":"text","url":"/docs/developers/api#api-keys--full-workspace-access","content":"A single team manages the key end to end."},"1488":{"id":"/docs/developers/api-55","page_id":"/docs/developers/api","tags":[],"type":"text","url":"/docs/developers/api#api-keys--full-workspace-access","content":"Because API keys bypass scope restrictions, treat them like a workspace password. Anyone who obtains the key can read every conversation, contact, and message — and can send messages or modify settings on your behalf. Store them in a secret manager, never in client-side code, and rotate them when team members leave."},"1489":{"id":"/docs/developers/api-56","page_id":"/docs/developers/api","tags":[],"type":"text","url":"/docs/developers/api#oauth-tokens--scoped-access","content":"OAuth bearer tokens (issued through the OAuth 2.1 flow at `/.well-known/oauth-authorization-server`) are **scope-gated**. Each token carries a list of scopes — for example `read:conversations`, `write:messages`, `read:contacts` — and requests are rejected with `403 INSUFFICIENT_SCOPE` if the scope is missing."},"1490":{"id":"/docs/developers/api-57","page_id":"/docs/developers/api","tags":[],"type":"text","url":"/docs/developers/api#oauth-tokens--scoped-access","content":"Use OAuth when:"},"1491":{"id":"/docs/developers/api-58","page_id":"/docs/developers/api","tags":[],"type":"text","url":"/docs/developers/api#oauth-tokens--scoped-access","content":"You're building a third-party app that other Cloodot customers will install."},"1492":{"id":"/docs/developers/api-59","page_id":"/docs/developers/api","tags":[],"type":"text","url":"/docs/developers/api#oauth-tokens--scoped-access","content":"You want users to grant the smallest possible set of permissions (principle of least privilege)."},"1493":{"id":"/docs/developers/api-60","page_id":"/docs/developers/api","tags":[],"type":"text","url":"/docs/developers/api#oauth-tokens--scoped-access","content":"You're integrating with the **MCP server** — MCP access requires an OAuth token with the `mcp:access` scope and the relevant resource scopes per tool call."},"1494":{"id":"/docs/developers/api-61","page_id":"/docs/developers/api","tags":[],"type":"text","url":"/docs/developers/api#oauth-tokens--scoped-access","content":"Capability"},"1495":{"id":"/docs/developers/api-62","page_id":"/docs/developers/api","tags":[],"type":"text","url":"/docs/developers/api#oauth-tokens--scoped-access","content":"API key"},"1496":{"id":"/docs/developers/api-63","page_id":"/docs/developers/api","tags":[],"type":"text","url":"/docs/developers/api#oauth-tokens--scoped-access","content":"OAuth token"},"1497":{"id":"/docs/developers/api-64","page_id":"/docs/developers/api","tags":[],"type":"text","url":"/docs/developers/api#oauth-tokens--scoped-access","content":"Scope enforcement"},"1498":{"id":"/docs/developers/api-65","page_id":"/docs/developers/api","tags":[],"type":"text","url":"/docs/developers/api#oauth-tokens--scoped-access","content":"No — full workspace access"},"1499":{"id":"/docs/developers/api-66","page_id":"/docs/developers/api","tags":[],"type":"text","url":"/docs/developers/api#oauth-tokens--scoped-access","content":"Yes — only the granted scopes"},"1500":{"id":"/docs/developers/api-67","page_id":"/docs/developers/api","tags":[],"type":"text","url":"/docs/developers/api#oauth-tokens--scoped-access","content":"Works with MCP `/mcp` endpoint"},"1501":{"id":"/docs/developers/api-68","page_id":"/docs/developers/api","tags":[],"type":"text","url":"/docs/developers/api#oauth-tokens--scoped-access","content":"No"},"1502":{"id":"/docs/developers/api-69","page_id":"/docs/developers/api","tags":[],"type":"text","url":"/docs/developers/api#oauth-tokens--scoped-access","content":"Yes (requires `mcp:access`)"},"1503":{"id":"/docs/developers/api-70","page_id":"/docs/developers/api","tags":[],"type":"text","url":"/docs/developers/api#oauth-tokens--scoped-access","content":"Rate limits"},"1504":{"id":"/docs/developers/api-71","page_id":"/docs/developers/api","tags":[],"type":"text","url":"/docs/developers/api#oauth-tokens--scoped-access","content":"Per-organization and per-IP"},"1505":{"id":"/docs/developers/api-72","page_id":"/docs/developers/api","tags":[],"type":"text","url":"/docs/developers/api#oauth-tokens--scoped-access","content":"Per-organization"},"1506":{"id":"/docs/developers/api-73","page_id":"/docs/developers/api","tags":[],"type":"text","url":"/docs/developers/api#oauth-tokens--scoped-access","content":"Revocation"},"1507":{"id":"/docs/developers/api-74","page_id":"/docs/developers/api","tags":[],"type":"text","url":"/docs/developers/api#oauth-tokens--scoped-access","content":"Delete from this page"},"1508":{"id":"/docs/developers/api-75","page_id":"/docs/developers/api","tags":[],"type":"text","url":"/docs/developers/api#oauth-tokens--scoped-access","content":"Revoke via authorization server"},"1509":{"id":"/docs/developers/api-76","page_id":"/docs/developers/api","tags":[],"type":"text","url":"/docs/developers/api#oauth-tokens--scoped-access","content":"Best for"},"1510":{"id":"/docs/developers/api-77","page_id":"/docs/developers/api","tags":[],"type":"text","url":"/docs/developers/api#oauth-tokens--scoped-access","content":"First-party scripts, internal tools"},"1511":{"id":"/docs/developers/api-78","page_id":"/docs/developers/api","tags":[],"type":"text","url":"/docs/developers/api#oauth-tokens--scoped-access","content":"Third-party apps, MCP clients"},"1512":{"id":"/docs/developers/api-79","page_id":"/docs/developers/api","tags":[],"type":"text","url":"/docs/developers/api#rate-limiting","content":"Limits are enforced **per organization** in fixed one-minute windows:"},"1513":{"id":"/docs/developers/api-80","page_id":"/docs/developers/api","tags":[],"type":"text","url":"/docs/developers/api#rate-limiting","content":"Tier"},"1514":{"id":"/docs/developers/api-81","page_id":"/docs/developers/api","tags":[],"type":"text","url":"/docs/developers/api#rate-limiting","content":"Limit"},"1515":{"id":"/docs/developers/api-82","page_id":"/docs/developers/api","tags":[],"type":"text","url":"/docs/developers/api#rate-limiting","content":"Applies to"},"1516":{"id":"/docs/developers/api-83","page_id":"/docs/developers/api","tags":[],"type":"text","url":"/docs/developers/api#rate-limiting","content":"**Read**"},"1517":{"id":"/docs/developers/api-84","page_id":"/docs/developers/api","tags":[],"type":"text","url":"/docs/developers/api#rate-limiting","content":"200 requests/min"},"1518":{"id":"/docs/developers/api-85","page_id":"/docs/developers/api","tags":[],"type":"text","url":"/docs/developers/api#rate-limiting","content":"`GET` endpoints"},"1519":{"id":"/docs/developers/api-86","page_id":"/docs/developers/api","tags":[],"type":"text","url":"/docs/developers/api#rate-limiting","content":"**Write**"},"1520":{"id":"/docs/developers/api-87","page_id":"/docs/developers/api","tags":[],"type":"text","url":"/docs/developers/api#rate-limiting","content":"200 requests/min"},"1521":{"id":"/docs/developers/api-88","page_id":"/docs/developers/api","tags":[],"type":"text","url":"/docs/developers/api#rate-limiting","content":"`POST`, `PUT`, `DELETE` endpoints"},"1522":{"id":"/docs/developers/api-89","page_id":"/docs/developers/api","tags":[],"type":"text","url":"/docs/developers/api#rate-limiting","content":"**AI generation**"},"1523":{"id":"/docs/developers/api-90","page_id":"/docs/developers/api","tags":[],"type":"text","url":"/docs/developers/api#rate-limiting","content":"200 requests/min"},"1524":{"id":"/docs/developers/api-91","page_id":"/docs/developers/api","tags":[],"type":"text","url":"/docs/developers/api#rate-limiting","content":"Generation endpoints"},"1525":{"id":"/docs/developers/api-92","page_id":"/docs/developers/api","tags":[],"type":"text","url":"/docs/developers/api#rate-limiting","content":"**Per IP**"},"1526":{"id":"/docs/developers/api-93","page_id":"/docs/developers/api","tags":[],"type":"text","url":"/docs/developers/api#rate-limiting","content":"200 requests/min"},"1527":{"id":"/docs/developers/api-94","page_id":"/docs/developers/api","tags":[],"type":"text","url":"/docs/developers/api#rate-limiting","content":"All endpoints, counted per source IP"},"1528":{"id":"/docs/developers/api-95","page_id":"/docs/developers/api","tags":[],"type":"text","url":"/docs/developers/api#rate-limiting","content":"The per-IP cap spans every tier, so calls from a single IP address add up to **200 requests/min in total** — you can't reach 200 reads *and* 200 writes from one machine. Spread heavy workloads across multiple sources, or space requests out over the window."},"1529":{"id":"/docs/developers/api-96","page_id":"/docs/developers/api","tags":[],"type":"text","url":"/docs/developers/api#response-headers","content":"Every response carries your current standing, so you can back off before you're throttled rather than after:"},"1530":{"id":"/docs/developers/api-97","page_id":"/docs/developers/api","tags":[],"type":"text","url":"/docs/developers/api#response-headers","content":"Header"},"1531":{"id":"/docs/developers/api-98","page_id":"/docs/developers/api","tags":[],"type":"text","url":"/docs/developers/api#response-headers","content":"What it tells you"},"1532":{"id":"/docs/developers/api-99","page_id":"/docs/developers/api","tags":[],"type":"text","url":"/docs/developers/api#response-headers","content":"`X-RateLimit-Limit`"},"1533":{"id":"/docs/developers/api-100","page_id":"/docs/developers/api","tags":[],"type":"text","url":"/docs/developers/api#response-headers","content":"Maximum requests allowed in the current window"},"1534":{"id":"/docs/developers/api-101","page_id":"/docs/developers/api","tags":[],"type":"text","url":"/docs/developers/api#response-headers","content":"`X-RateLimit-Remaining`"},"1535":{"id":"/docs/developers/api-102","page_id":"/docs/developers/api","tags":[],"type":"text","url":"/docs/developers/api#response-headers","content":"Requests left in the current window"},"1536":{"id":"/docs/developers/api-103","page_id":"/docs/developers/api","tags":[],"type":"text","url":"/docs/developers/api#response-headers","content":"`X-RateLimit-Reset`"},"1537":{"id":"/docs/developers/api-104","page_id":"/docs/developers/api","tags":[],"type":"text","url":"/docs/developers/api#response-headers","content":"Unix timestamp when the window resets"},"1538":{"id":"/docs/developers/api-105","page_id":"/docs/developers/api","tags":[],"type":"text","url":"/docs/developers/api#response-headers","content":"`Retry-After`"},"1539":{"id":"/docs/developers/api-106","page_id":"/docs/developers/api","tags":[],"type":"text","url":"/docs/developers/api#response-headers","content":"Seconds to wait — sent only on `429` responses"},"1540":{"id":"/docs/developers/api-107","page_id":"/docs/developers/api","tags":[],"type":"text","url":"/docs/developers/api#when-you-hit-a-limit","content":"The API returns **429 Too Many Requests**:"},"1541":{"id":"/docs/developers/api-108","page_id":"/docs/developers/api","tags":[],"type":"text","url":"/docs/developers/api#when-you-hit-a-limit","content":"Wait the number of seconds given in `Retry-After`, then retry. Treat `429` as a signal to slow down, not as a failure to retry immediately — hammering a throttled window keeps it full. Use Logs to filter for `429` responses and find which integration is running hot."},"1542":{"id":"/docs/developers/api-109","page_id":"/docs/developers/api","tags":[],"type":"text","url":"/docs/developers/api#keep-keys-safe","content":"**Never commit API keys to source control.** Use environment variables or a secret manager."},"1543":{"id":"/docs/developers/api-110","page_id":"/docs/developers/api","tags":[],"type":"text","url":"/docs/developers/api#keep-keys-safe","content":"**Scope by purpose.** Create a separate key per integration so you can revoke one without breaking the others."},"1544":{"id":"/docs/developers/api-111","page_id":"/docs/developers/api","tags":[],"type":"text","url":"/docs/developers/api#keep-keys-safe","content":"**Set an expiration date** whenever you can — a strong safety net against lost or forgotten keys."},"1545":{"id":"/docs/developers/api-112","page_id":"/docs/developers/api","tags":[],"type":"text","url":"/docs/developers/api#keep-keys-safe","content":"**Rotate keys regularly,** especially after a teammate with access leaves your organization."},"1546":{"id":"/docs/developers/api-113","page_id":"/docs/developers/api","tags":[],"type":"text","url":"/docs/developers/api#keep-keys-safe","content":"**Use Logs** to spot unexpected activity on any key."},"1547":{"id":"/docs/developers/api-114","page_id":"/docs/developers/api","tags":[],"type":"text","url":"/docs/developers/api#related-topics","content":"Developer Logs — monitor API usage and errors"},"1548":{"id":"/docs/developers/api-115","page_id":"/docs/developers/api","tags":[],"type":"text","url":"/docs/developers/api#related-topics","content":"Integrations — connect Cloodot to other tools without writing code"},"1549":{"id":"/docs/developers/api-116","page_id":"/docs/developers/api","tags":[],"type":"text","url":"/docs/developers/api#related-topics","content":"MCP Servers — extend Copilot with custom tools"},"1550":{"id":"/docs/developers/logs","page_id":"/docs/developers/logs","type":"page","content":"API Access Logs","breadcrumbs":["Docs","Administer","Developers"],"tags":[],"url":"/docs/developers/logs"},"1551":{"id":"/docs/developers/logs-0","page_id":"/docs/developers/logs","tags":[],"type":"text","url":"/docs/developers/logs","content":"Monitor API requests, MCP activity, and skill set executions across your workspace."},"1552":{"id":"/docs/developers/logs-1","page_id":"/docs/developers/logs","type":"heading","tags":[],"url":"/docs/developers/logs#summary-stats","content":"Summary stats"},"1553":{"id":"/docs/developers/logs-2","page_id":"/docs/developers/logs","type":"heading","tags":[],"url":"/docs/developers/logs#filter-the-log-stream","content":"Filter the log stream"},"1554":{"id":"/docs/developers/logs-3","page_id":"/docs/developers/logs","type":"heading","tags":[],"url":"/docs/developers/logs#search","content":"Search"},"1555":{"id":"/docs/developers/logs-4","page_id":"/docs/developers/logs","type":"heading","tags":[],"url":"/docs/developers/logs#method","content":"Method"},"1556":{"id":"/docs/developers/logs-5","page_id":"/docs/developers/logs","type":"heading","tags":[],"url":"/docs/developers/logs#status","content":"Status"},"1557":{"id":"/docs/developers/logs-6","page_id":"/docs/developers/logs","type":"heading","tags":[],"url":"/docs/developers/logs#source","content":"Source"},"1558":{"id":"/docs/developers/logs-7","page_id":"/docs/developers/logs","type":"heading","tags":[],"url":"/docs/developers/logs#the-logs-table","content":"The logs table"},"1559":{"id":"/docs/developers/logs-8","page_id":"/docs/developers/logs","type":"heading","tags":[],"url":"/docs/developers/logs#debug-with-logs","content":"Debug with logs"},"1560":{"id":"/docs/developers/logs-9","page_id":"/docs/developers/logs","type":"heading","tags":[],"url":"/docs/developers/logs#related-topics","content":"Related topics"},"1561":{"id":"/docs/developers/logs-10","page_id":"/docs/developers/logs","tags":[],"type":"text","url":"/docs/developers/logs","content":"Go to **Settings → Developers → Logs** for a real-time view of every request hitting your workspace — API calls, MCP server traffic, and skill set executions — so you can debug integrations, spot errors, and keep an eye on usage."},"1562":{"id":"/docs/developers/logs-11","page_id":"/docs/developers/logs","tags":[],"type":"text","url":"/docs/developers/logs","content":"Developer logs are available to **admins and owners** only."},"1563":{"id":"/docs/developers/logs-12","page_id":"/docs/developers/logs","tags":[],"type":"text","url":"/docs/developers/logs#summary-stats","content":"Three cards at the top give you a quick health check:"},"1564":{"id":"/docs/developers/logs-13","page_id":"/docs/developers/logs","tags":[],"type":"text","url":"/docs/developers/logs#summary-stats","content":"**Total Requests** — total requests in the current view"},"1565":{"id":"/docs/developers/logs-14","page_id":"/docs/developers/logs","tags":[],"type":"text","url":"/docs/developers/logs#summary-stats","content":"**Errors** — failed requests, shown in red"},"1566":{"id":"/docs/developers/logs-15","page_id":"/docs/developers/logs","tags":[],"type":"text","url":"/docs/developers/logs#summary-stats","content":"**Success Rate** — share of successful requests, shown in green"},"1567":{"id":"/docs/developers/logs-16","page_id":"/docs/developers/logs","tags":[],"type":"text","url":"/docs/developers/logs#summary-stats","content":"Use them to spot issues at a glance before diving into the table."},"1568":{"id":"/docs/developers/logs-17","page_id":"/docs/developers/logs","tags":[],"type":"text","url":"/docs/developers/logs#filter-the-log-stream","content":"Combine any of these filters to narrow in on the requests you want."},"1569":{"id":"/docs/developers/logs-18","page_id":"/docs/developers/logs","tags":[],"type":"text","url":"/docs/developers/logs#search","content":"Type into the &#x2A;*\"Search logs by path...\"** box to filter by API endpoint."},"1570":{"id":"/docs/developers/logs-19","page_id":"/docs/developers/logs","tags":[],"type":"text","url":"/docs/developers/logs#method","content":"Filter by HTTP method:"},"1571":{"id":"/docs/developers/logs-20","page_id":"/docs/developers/logs","tags":[],"type":"text","url":"/docs/developers/logs#method","content":"**All Methods** (default)"},"1572":{"id":"/docs/developers/logs-21","page_id":"/docs/developers/logs","tags":[],"type":"text","url":"/docs/developers/logs#method","content":"**GET**, **POST**, **PUT**, **DELETE**"},"1573":{"id":"/docs/developers/logs-22","page_id":"/docs/developers/logs","tags":[],"type":"text","url":"/docs/developers/logs#status","content":"Filter by HTTP response status. Common options include:"},"1574":{"id":"/docs/developers/logs-23","page_id":"/docs/developers/logs","tags":[],"type":"text","url":"/docs/developers/logs#status","content":"**200 OK**"},"1575":{"id":"/docs/developers/logs-24","page_id":"/docs/developers/logs","tags":[],"type":"text","url":"/docs/developers/logs#status","content":"**201 Created**"},"1576":{"id":"/docs/developers/logs-25","page_id":"/docs/developers/logs","tags":[],"type":"text","url":"/docs/developers/logs#status","content":"**400 Bad Request**"},"1577":{"id":"/docs/developers/logs-26","page_id":"/docs/developers/logs","tags":[],"type":"text","url":"/docs/developers/logs#status","content":"**401 Unauthorized**"},"1578":{"id":"/docs/developers/logs-27","page_id":"/docs/developers/logs","tags":[],"type":"text","url":"/docs/developers/logs#status","content":"**403 Forbidden**"},"1579":{"id":"/docs/developers/logs-28","page_id":"/docs/developers/logs","tags":[],"type":"text","url":"/docs/developers/logs#status","content":"**404 Not Found**"},"1580":{"id":"/docs/developers/logs-29","page_id":"/docs/developers/logs","tags":[],"type":"text","url":"/docs/developers/logs#status","content":"**429 Rate Limited**"},"1581":{"id":"/docs/developers/logs-30","page_id":"/docs/developers/logs","tags":[],"type":"text","url":"/docs/developers/logs#status","content":"**500 Server Error**"},"1582":{"id":"/docs/developers/logs-31","page_id":"/docs/developers/logs","tags":[],"type":"text","url":"/docs/developers/logs#source","content":"Filter by where the request came from:"},"1583":{"id":"/docs/developers/logs-32","page_id":"/docs/developers/logs","tags":[],"type":"text","url":"/docs/developers/logs#source","content":"**API** — calls made with your API keys"},"1584":{"id":"/docs/developers/logs-33","page_id":"/docs/developers/logs","tags":[],"type":"text","url":"/docs/developers/logs#source","content":"**MCP** — calls from connected MCP servers"},"1585":{"id":"/docs/developers/logs-34","page_id":"/docs/developers/logs","tags":[],"type":"text","url":"/docs/developers/logs#source","content":"**Skillset** — executions from your skill sets"},"1586":{"id":"/docs/developers/logs-35","page_id":"/docs/developers/logs","tags":[],"type":"text","url":"/docs/developers/logs#the-logs-table","content":"Each row is a single request:"},"1587":{"id":"/docs/developers/logs-36","page_id":"/docs/developers/logs","tags":[],"type":"text","url":"/docs/developers/logs#the-logs-table","content":"Column"},"1588":{"id":"/docs/developers/logs-37","page_id":"/docs/developers/logs","tags":[],"type":"text","url":"/docs/developers/logs#the-logs-table","content":"What it shows"},"1589":{"id":"/docs/developers/logs-38","page_id":"/docs/developers/logs","tags":[],"type":"text","url":"/docs/developers/logs#the-logs-table","content":"**Time**"},"1590":{"id":"/docs/developers/logs-39","page_id":"/docs/developers/logs","tags":[],"type":"text","url":"/docs/developers/logs#the-logs-table","content":"when the request happened"},"1591":{"id":"/docs/developers/logs-40","page_id":"/docs/developers/logs","tags":[],"type":"text","url":"/docs/developers/logs#the-logs-table","content":"**Method**"},"1592":{"id":"/docs/developers/logs-41","page_id":"/docs/developers/logs","tags":[],"type":"text","url":"/docs/developers/logs#the-logs-table","content":"HTTP method (color-coded for quick scanning)"},"1593":{"id":"/docs/developers/logs-42","page_id":"/docs/developers/logs","tags":[],"type":"text","url":"/docs/developers/logs#the-logs-table","content":"**Path**"},"1594":{"id":"/docs/developers/logs-43","page_id":"/docs/developers/logs","tags":[],"type":"text","url":"/docs/developers/logs#the-logs-table","content":"the API endpoint that was called"},"1595":{"id":"/docs/developers/logs-44","page_id":"/docs/developers/logs","tags":[],"type":"text","url":"/docs/developers/logs#the-logs-table","content":"**Status**"},"1596":{"id":"/docs/developers/logs-45","page_id":"/docs/developers/logs","tags":[],"type":"text","url":"/docs/developers/logs#the-logs-table","content":"HTTP status code (green for success, red for errors)"},"1597":{"id":"/docs/developers/logs-46","page_id":"/docs/developers/logs","tags":[],"type":"text","url":"/docs/developers/logs#the-logs-table","content":"**Duration**"},"1598":{"id":"/docs/developers/logs-47","page_id":"/docs/developers/logs","tags":[],"type":"text","url":"/docs/developers/logs#the-logs-table","content":"request duration in milliseconds"},"1599":{"id":"/docs/developers/logs-48","page_id":"/docs/developers/logs","tags":[],"type":"text","url":"/docs/developers/logs#the-logs-table","content":"**IP**"},"1600":{"id":"/docs/developers/logs-49","page_id":"/docs/developers/logs","tags":[],"type":"text","url":"/docs/developers/logs#the-logs-table","content":"the IP the request came from"},"1601":{"id":"/docs/developers/logs-50","page_id":"/docs/developers/logs","tags":[],"type":"text","url":"/docs/developers/logs#the-logs-table","content":"**Source**"},"1602":{"id":"/docs/developers/logs-51","page_id":"/docs/developers/logs","tags":[],"type":"text","url":"/docs/developers/logs#the-logs-table","content":"API, MCP, or Skillset"},"1603":{"id":"/docs/developers/logs-52","page_id":"/docs/developers/logs","tags":[],"type":"text","url":"/docs/developers/logs#the-logs-table","content":"Click the **refresh icon** to reload manually. The table also updates in the background so you can watch activity live."},"1604":{"id":"/docs/developers/logs-53","page_id":"/docs/developers/logs","tags":[],"type":"text","url":"/docs/developers/logs#debug-with-logs","content":"**Start with errors.** Filter by 4xx and 5xx status codes to surface failed requests."},"1605":{"id":"/docs/developers/logs-54","page_id":"/docs/developers/logs","tags":[],"type":"text","url":"/docs/developers/logs#debug-with-logs","content":"**Narrow by source.** If a skill set isn't working, filter by **Skillset** to see what's running and what's failing."},"1606":{"id":"/docs/developers/logs-55","page_id":"/docs/developers/logs","tags":[],"type":"text","url":"/docs/developers/logs#debug-with-logs","content":"**Watch duration.** A spike usually means something slow in a downstream system you're calling."},"1607":{"id":"/docs/developers/logs-56","page_id":"/docs/developers/logs","tags":[],"type":"text","url":"/docs/developers/logs#debug-with-logs","content":"**Check the IP.** Unexpected IPs on an API key are a red flag — rotate the key if anything looks off."},"1608":{"id":"/docs/developers/logs-57","page_id":"/docs/developers/logs","tags":[],"type":"text","url":"/docs/developers/logs#debug-with-logs","content":"**Combine filters.** For example, **Source = API** + **Status = 401** quickly tells you whether an integration is using the wrong key."},"1609":{"id":"/docs/developers/logs-58","page_id":"/docs/developers/logs","tags":[],"type":"text","url":"/docs/developers/logs#related-topics","content":"API Keys — create and manage the keys showing up in these logs"},"1610":{"id":"/docs/developers/logs-59","page_id":"/docs/developers/logs","tags":[],"type":"text","url":"/docs/developers/logs#related-topics","content":"Skill Sets — build the custom actions that show up under the **Skillset** source"},"1611":{"id":"/docs/developers/logs-60","page_id":"/docs/developers/logs","tags":[],"type":"text","url":"/docs/developers/logs#related-topics","content":"MCP Servers — manage external tools Copilot uses"},"1612":{"id":"/docs/home","page_id":"/docs/home","type":"page","content":"Home","breadcrumbs":["Docs","Everyday work"],"tags":[],"url":"/docs/home"},"1613":{"id":"/docs/home-0","page_id":"/docs/home","tags":[],"type":"text","url":"/docs/home","content":"Your daily snapshot — today's conversations, what needs attention, and how much your AI agent is handling."},"1614":{"id":"/docs/home-1","page_id":"/docs/home","type":"heading","tags":[],"url":"/docs/home#todays-pulse","content":"Today's pulse"},"1615":{"id":"/docs/home-2","page_id":"/docs/home","type":"heading","tags":[],"url":"/docs/home#conversations-today","content":"Conversations today"},"1616":{"id":"/docs/home-3","page_id":"/docs/home","type":"heading","tags":[],"url":"/docs/home#conversations-that-need-a-reply","content":"Conversations that need a reply"},"1617":{"id":"/docs/home-4","page_id":"/docs/home","type":"heading","tags":[],"url":"/docs/home#handled-by-ai","content":"Handled by AI"},"1618":{"id":"/docs/home-5","page_id":"/docs/home","type":"heading","tags":[],"url":"/docs/home#get-set-up-checklist","content":"Get set up checklist"},"1619":{"id":"/docs/home-6","page_id":"/docs/home","type":"heading","tags":[],"url":"/docs/home#talk-to-the-founders","content":"Talk to the founders"},"1620":{"id":"/docs/home-7","page_id":"/docs/home","type":"heading","tags":[],"url":"/docs/home#install-the-cloodot-app","content":"Install the Cloodot app"},"1621":{"id":"/docs/home-8","page_id":"/docs/home","type":"heading","tags":[],"url":"/docs/home#more-on-the-home-page","content":"More on the home page"},"1622":{"id":"/docs/home-9","page_id":"/docs/home","type":"heading","tags":[],"url":"/docs/home#related-topics","content":"Related topics"},"1623":{"id":"/docs/home-10","page_id":"/docs/home","tags":[],"type":"text","url":"/docs/home","content":"Home is your landing page after signing in — a quick pulse-check on today's activity, what still needs a human, and how your setup is coming along."},"1624":{"id":"/docs/home-11","page_id":"/docs/home","tags":[],"type":"text","url":"/docs/home#todays-pulse","content":"Three cards at the top summarize the day so far."},"1625":{"id":"/docs/home-12","page_id":"/docs/home","tags":[],"type":"text","url":"/docs/home#conversations-today","content":"Today's conversation count next to your 7-day daily average. A quick way to tell whether today is busier or quieter than usual."},"1626":{"id":"/docs/home-13","page_id":"/docs/home","tags":[],"type":"text","url":"/docs/home#conversations-that-need-a-reply","content":"Conversations still waiting on a reply, with the age of the oldest one (for example, \"oldest: 2h 30m\"). If the count is climbing, jump into the inbox. When everything is handled, you'll see a **you're caught up** indicator."},"1627":{"id":"/docs/home-14","page_id":"/docs/home","tags":[],"type":"text","url":"/docs/home#handled-by-ai","content":"The share of today's conversations your AI agent resolved on its own — shown as a percentage and a count (for example, \"12 of 45 conversations\"). Tells you how much your AI agent is offloading from the team."},"1628":{"id":"/docs/home-15","page_id":"/docs/home","tags":[],"type":"text","url":"/docs/home#get-set-up-checklist","content":"New workspaces see a **Get set up** checklist covering the essentials — connecting a channel, setting up your AI agent, inviting your team, adding knowledge, creating a skillset, sending your first campaign, and handling a conversation. A progress bar tracks completed steps, and the section disappears once every step is done."},"1629":{"id":"/docs/home-16","page_id":"/docs/home","tags":[],"type":"text","url":"/docs/home#talk-to-the-founders","content":"Have a question? The **Talk to the founders** prompt opens a scheduling link to book time with the Cloodot team."},"1630":{"id":"/docs/home-17","page_id":"/docs/home","tags":[],"type":"text","url":"/docs/home#install-the-cloodot-app","content":"On supported devices, a prompt offers a faster, more native experience:"},"1631":{"id":"/docs/home-18","page_id":"/docs/home","tags":[],"type":"text","url":"/docs/home#install-the-cloodot-app","content":"**Install** — Adds Cloodot to your home screen or app drawer"},"1632":{"id":"/docs/home-19","page_id":"/docs/home","tags":[],"type":"text","url":"/docs/home#install-the-cloodot-app","content":"**On iOS** — Follow the inline hint to add Cloodot to your home screen from Safari (tap Share, then Add to Home Screen)"},"1633":{"id":"/docs/home-20","page_id":"/docs/home","tags":[],"type":"text","url":"/docs/home#install-the-cloodot-app","content":"Dismiss the card any time."},"1634":{"id":"/docs/home-21","page_id":"/docs/home","tags":[],"type":"text","url":"/docs/home#more-on-the-home-page","content":"**Connect Cloodot to your AI tools** — Link Cloodot to MCP-compatible AI tools."},"1635":{"id":"/docs/home-22","page_id":"/docs/home","tags":[],"type":"text","url":"/docs/home#more-on-the-home-page","content":"**Tips** — A swipeable deck of tips for getting more out of Cloodot."},"1636":{"id":"/docs/home-23","page_id":"/docs/home","tags":[],"type":"text","url":"/docs/home#related-topics","content":"Inbox — Jump into conversations that need attention"},"1637":{"id":"/docs/home-24","page_id":"/docs/home","tags":[],"type":"text","url":"/docs/home#related-topics","content":"Insights Overview — Dive deeper into analytics"},"1638":{"id":"/docs/home-25","page_id":"/docs/home","tags":[],"type":"text","url":"/docs/home#related-topics","content":"Intelligence Overview — Tune what your AI agent handles automatically"},"1639":{"id":"/docs/home-26","page_id":"/docs/home","tags":[],"type":"text","url":"/docs/home#related-topics","content":"Channels Overview — Connect more channels from the Get Started checklist"},"1640":{"id":"/docs/inbox/chats/chat-sidebar","page_id":"/docs/inbox/chats/chat-sidebar","type":"page","content":"Chat sidebar","breadcrumbs":["Docs","Everyday work","Inbox","Chats"],"tags":[],"url":"/docs/inbox/chats/chat-sidebar"},"1641":{"id":"/docs/inbox/chats/chat-sidebar-0","page_id":"/docs/inbox/chats/chat-sidebar","tags":[],"type":"text","url":"/docs/inbox/chats/chat-sidebar","content":"Apply labels, fill custom fields, assign agents, and see conversation context without leaving the chat."},"1642":{"id":"/docs/inbox/chats/chat-sidebar-1","page_id":"/docs/inbox/chats/chat-sidebar","type":"heading","tags":[],"url":"/docs/inbox/chats/chat-sidebar#sidebar-sections","content":"Sidebar sections"},"1643":{"id":"/docs/inbox/chats/chat-sidebar-2","page_id":"/docs/inbox/chats/chat-sidebar","type":"heading","tags":[],"url":"/docs/inbox/chats/chat-sidebar#apply-labels-to-a-conversation","content":"Apply labels to a conversation"},"1644":{"id":"/docs/inbox/chats/chat-sidebar-3","page_id":"/docs/inbox/chats/chat-sidebar","type":"heading","tags":[],"url":"/docs/inbox/chats/chat-sidebar#fill-in-custom-fields","content":"Fill in custom fields"},"1645":{"id":"/docs/inbox/chats/chat-sidebar-4","page_id":"/docs/inbox/chats/chat-sidebar","type":"heading","tags":[],"url":"/docs/inbox/chats/chat-sidebar#related-topics","content":"Related topics"},"1646":{"id":"/docs/inbox/chats/chat-sidebar-5","page_id":"/docs/inbox/chats/chat-sidebar","tags":[],"type":"text","url":"/docs/inbox/chats/chat-sidebar","content":"The sidebar sits to the right of the chat window and holds everything about the conversation that isn't a message — who owns it, how it's tagged, and what you know about the customer."},"1647":{"id":"/docs/inbox/chats/chat-sidebar-6","page_id":"/docs/inbox/chats/chat-sidebar","tags":[],"type":"text","url":"/docs/inbox/chats/chat-sidebar#sidebar-sections","content":"Section"},"1648":{"id":"/docs/inbox/chats/chat-sidebar-7","page_id":"/docs/inbox/chats/chat-sidebar","tags":[],"type":"text","url":"/docs/inbox/chats/chat-sidebar#sidebar-sections","content":"What it holds"},"1649":{"id":"/docs/inbox/chats/chat-sidebar-8","page_id":"/docs/inbox/chats/chat-sidebar","tags":[],"type":"text","url":"/docs/inbox/chats/chat-sidebar#sidebar-sections","content":"**Contact**"},"1650":{"id":"/docs/inbox/chats/chat-sidebar-9","page_id":"/docs/inbox/chats/chat-sidebar","tags":[],"type":"text","url":"/docs/inbox/chats/chat-sidebar#sidebar-sections","content":"The customer's profile — name, channel identity, and contact details."},"1651":{"id":"/docs/inbox/chats/chat-sidebar-10","page_id":"/docs/inbox/chats/chat-sidebar","tags":[],"type":"text","url":"/docs/inbox/chats/chat-sidebar#sidebar-sections","content":"**Assign Agent**"},"1652":{"id":"/docs/inbox/chats/chat-sidebar-11","page_id":"/docs/inbox/chats/chat-sidebar","tags":[],"type":"text","url":"/docs/inbox/chats/chat-sidebar#sidebar-sections","content":"The teammate who owns this conversation."},"1653":{"id":"/docs/inbox/chats/chat-sidebar-12","page_id":"/docs/inbox/chats/chat-sidebar","tags":[],"type":"text","url":"/docs/inbox/chats/chat-sidebar#sidebar-sections","content":"**Team**"},"1654":{"id":"/docs/inbox/chats/chat-sidebar-13","page_id":"/docs/inbox/chats/chat-sidebar","tags":[],"type":"text","url":"/docs/inbox/chats/chat-sidebar#sidebar-sections","content":"The team it's routed to. Only shown on plans that include team inboxes."},"1655":{"id":"/docs/inbox/chats/chat-sidebar-14","page_id":"/docs/inbox/chats/chat-sidebar","tags":[],"type":"text","url":"/docs/inbox/chats/chat-sidebar#sidebar-sections","content":"**Labels**"},"1656":{"id":"/docs/inbox/chats/chat-sidebar-15","page_id":"/docs/inbox/chats/chat-sidebar","tags":[],"type":"text","url":"/docs/inbox/chats/chat-sidebar#sidebar-sections","content":"Tags applied to this conversation."},"1657":{"id":"/docs/inbox/chats/chat-sidebar-16","page_id":"/docs/inbox/chats/chat-sidebar","tags":[],"type":"text","url":"/docs/inbox/chats/chat-sidebar#sidebar-sections","content":"**Custom Fields**"},"1658":{"id":"/docs/inbox/chats/chat-sidebar-17","page_id":"/docs/inbox/chats/chat-sidebar","tags":[],"type":"text","url":"/docs/inbox/chats/chat-sidebar#sidebar-sections","content":"Extra values captured for this contact or conversation."},"1659":{"id":"/docs/inbox/chats/chat-sidebar-18","page_id":"/docs/inbox/chats/chat-sidebar","tags":[],"type":"text","url":"/docs/inbox/chats/chat-sidebar#sidebar-sections","content":"**Metadata**"},"1660":{"id":"/docs/inbox/chats/chat-sidebar-19","page_id":"/docs/inbox/chats/chat-sidebar","tags":[],"type":"text","url":"/docs/inbox/chats/chat-sidebar#sidebar-sections","content":"Channel and system details for the conversation."},"1661":{"id":"/docs/inbox/chats/chat-sidebar-20","page_id":"/docs/inbox/chats/chat-sidebar","tags":[],"type":"text","url":"/docs/inbox/chats/chat-sidebar#sidebar-sections","content":"**Sessions**"},"1662":{"id":"/docs/inbox/chats/chat-sidebar-21","page_id":"/docs/inbox/chats/chat-sidebar","tags":[],"type":"text","url":"/docs/inbox/chats/chat-sidebar#sidebar-sections","content":"Current and past sessions, with their summaries."},"1663":{"id":"/docs/inbox/chats/chat-sidebar-22","page_id":"/docs/inbox/chats/chat-sidebar","tags":[],"type":"text","url":"/docs/inbox/chats/chat-sidebar#sidebar-sections","content":"Sections can be reordered by dragging. Your order is remembered per browser, so you can push the sections you use most to the top."},"1664":{"id":"/docs/inbox/chats/chat-sidebar-23","page_id":"/docs/inbox/chats/chat-sidebar","tags":[],"type":"text","url":"/docs/inbox/chats/chat-sidebar#apply-labels-to-a-conversation","content":"Labels are tags — \"VIP Customer\", \"Billing Issue\", \"Needs Follow-up\". Applying one here tags **this conversation**, which then feeds filters, segments, and reports."},"1665":{"id":"/docs/inbox/chats/chat-sidebar-24","page_id":"/docs/inbox/chats/chat-sidebar","tags":[],"type":"text","url":"/docs/inbox/chats/chat-sidebar#apply-labels-to-a-conversation","content":"Open the **Labels** section in the sidebar."},"1666":{"id":"/docs/inbox/chats/chat-sidebar-25","page_id":"/docs/inbox/chats/chat-sidebar","tags":[],"type":"text","url":"/docs/inbox/chats/chat-sidebar#apply-labels-to-a-conversation","content":"Click the add control to see every label in your workspace."},"1667":{"id":"/docs/inbox/chats/chat-sidebar-26","page_id":"/docs/inbox/chats/chat-sidebar","tags":[],"type":"text","url":"/docs/inbox/chats/chat-sidebar#apply-labels-to-a-conversation","content":"Select a label to apply it. It appears as a coloured tag in the section."},"1668":{"id":"/docs/inbox/chats/chat-sidebar-27","page_id":"/docs/inbox/chats/chat-sidebar","tags":[],"type":"text","url":"/docs/inbox/chats/chat-sidebar#apply-labels-to-a-conversation","content":"To remove one, click the &#x2A;*×** on the tag."},"1669":{"id":"/docs/inbox/chats/chat-sidebar-28","page_id":"/docs/inbox/chats/chat-sidebar","tags":[],"type":"text","url":"/docs/inbox/chats/chat-sidebar#apply-labels-to-a-conversation","content":"Your AI agent can also apply labels on its own when **AI Extraction** is turned on for that label. Create labels and write their descriptions under Presets → Labels — the **Manage labels** button in this section links straight there."},"1670":{"id":"/docs/inbox/chats/chat-sidebar-29","page_id":"/docs/inbox/chats/chat-sidebar","tags":[],"type":"text","url":"/docs/inbox/chats/chat-sidebar#fill-in-custom-fields","content":"Custom fields store the extra context your default fields don't cover — plan type, order ID, issue category, city."},"1671":{"id":"/docs/inbox/chats/chat-sidebar-30","page_id":"/docs/inbox/chats/chat-sidebar","tags":[],"type":"text","url":"/docs/inbox/chats/chat-sidebar#fill-in-custom-fields","content":"Open the **Custom Fields** section in the sidebar."},"1672":{"id":"/docs/inbox/chats/chat-sidebar-31","page_id":"/docs/inbox/chats/chat-sidebar","tags":[],"type":"text","url":"/docs/inbox/chats/chat-sidebar#fill-in-custom-fields","content":"Find the field you want to fill."},"1673":{"id":"/docs/inbox/chats/chat-sidebar-32","page_id":"/docs/inbox/chats/chat-sidebar","tags":[],"type":"text","url":"/docs/inbox/chats/chat-sidebar#fill-in-custom-fields","content":"Enter or select the value. It saves as you go."},"1674":{"id":"/docs/inbox/chats/chat-sidebar-33","page_id":"/docs/inbox/chats/chat-sidebar","tags":[],"type":"text","url":"/docs/inbox/chats/chat-sidebar#fill-in-custom-fields","content":"If no fields appear, none have been created yet for your workspace. Fields with **AI Extraction** turned on are filled automatically from the conversation where the agent can work the value out, so you often only need to correct or complete them."},"1675":{"id":"/docs/inbox/chats/chat-sidebar-34","page_id":"/docs/inbox/chats/chat-sidebar","tags":[],"type":"text","url":"/docs/inbox/chats/chat-sidebar#fill-in-custom-fields","content":"Define the fields themselves under Presets → Custom Fields — the **Manage custom fields** button in this section links straight there."},"1676":{"id":"/docs/inbox/chats/chat-sidebar-35","page_id":"/docs/inbox/chats/chat-sidebar","tags":[],"type":"text","url":"/docs/inbox/chats/chat-sidebar#related-topics","content":"Chat window and functionalities — Replying, canned responses, documents, and snooze"},"1677":{"id":"/docs/inbox/chats/chat-sidebar-36","page_id":"/docs/inbox/chats/chat-sidebar","tags":[],"type":"text","url":"/docs/inbox/chats/chat-sidebar#related-topics","content":"Sessions — Review past interactions and their summaries"},"1678":{"id":"/docs/inbox/chats/chat-sidebar-37","page_id":"/docs/inbox/chats/chat-sidebar","tags":[],"type":"text","url":"/docs/inbox/chats/chat-sidebar#related-topics","content":"Labels — Create and manage the label library"},"1679":{"id":"/docs/inbox/chats/chat-sidebar-38","page_id":"/docs/inbox/chats/chat-sidebar","tags":[],"type":"text","url":"/docs/inbox/chats/chat-sidebar#related-topics","content":"Custom Fields — Define contact and conversation fields"},"1680":{"id":"/docs/inbox/chats/chat-window","page_id":"/docs/inbox/chats/chat-window","type":"page","content":"Chat window and functionalities","breadcrumbs":["Docs","Everyday work","Inbox","Chats"],"tags":[],"url":"/docs/inbox/chats/chat-window"},"1681":{"id":"/docs/inbox/chats/chat-window-0","page_id":"/docs/inbox/chats/chat-window","tags":[],"type":"text","url":"/docs/inbox/chats/chat-window","content":"Reply to customers, insert saved replies and documents, and snooze conversations you can't act on yet."},"1682":{"id":"/docs/inbox/chats/chat-window-1","page_id":"/docs/inbox/chats/chat-window","type":"heading","tags":[],"url":"/docs/inbox/chats/chat-window#insert-a-canned-response","content":"Insert a canned response"},"1683":{"id":"/docs/inbox/chats/chat-window-2","page_id":"/docs/inbox/chats/chat-window","type":"heading","tags":[],"url":"/docs/inbox/chats/chat-window#1-click-into-the-reply-box","content":"1\\. Click into the reply box"},"1684":{"id":"/docs/inbox/chats/chat-window-3","page_id":"/docs/inbox/chats/chat-window","type":"heading","tags":[],"url":"/docs/inbox/chats/chat-window#2-type-","content":"2\\. Type `/`"},"1685":{"id":"/docs/inbox/chats/chat-window-4","page_id":"/docs/inbox/chats/chat-window","type":"heading","tags":[],"url":"/docs/inbox/chats/chat-window#3-search-and-select","content":"3\\. Search and select"},"1686":{"id":"/docs/inbox/chats/chat-window-5","page_id":"/docs/inbox/chats/chat-window","type":"heading","tags":[],"url":"/docs/inbox/chats/chat-window#send-a-document","content":"Send a document"},"1687":{"id":"/docs/inbox/chats/chat-window-6","page_id":"/docs/inbox/chats/chat-window","type":"heading","tags":[],"url":"/docs/inbox/chats/chat-window#1-click-the-document-button","content":"1\\. Click the Document button"},"1688":{"id":"/docs/inbox/chats/chat-window-7","page_id":"/docs/inbox/chats/chat-window","type":"heading","tags":[],"url":"/docs/inbox/chats/chat-window#2-find-the-document","content":"2\\. Find the document"},"1689":{"id":"/docs/inbox/chats/chat-window-8","page_id":"/docs/inbox/chats/chat-window","type":"heading","tags":[],"url":"/docs/inbox/chats/chat-window#3-select-and-send","content":"3\\. Select and send"},"1690":{"id":"/docs/inbox/chats/chat-window-9","page_id":"/docs/inbox/chats/chat-window","type":"heading","tags":[],"url":"/docs/inbox/chats/chat-window#automatic-ai-document-sending","content":"Automatic AI document sending"},"1691":{"id":"/docs/inbox/chats/chat-window-10","page_id":"/docs/inbox/chats/chat-window","type":"heading","tags":[],"url":"/docs/inbox/chats/chat-window#snooze-a-conversation","content":"Snooze a conversation"},"1692":{"id":"/docs/inbox/chats/chat-window-11","page_id":"/docs/inbox/chats/chat-window","type":"heading","tags":[],"url":"/docs/inbox/chats/chat-window#1-open-or-select-the-conversation","content":"1\\. Open or select the conversation"},"1693":{"id":"/docs/inbox/chats/chat-window-12","page_id":"/docs/inbox/chats/chat-window","type":"heading","tags":[],"url":"/docs/inbox/chats/chat-window#2-click-snooze","content":"2\\. Click Snooze"},"1694":{"id":"/docs/inbox/chats/chat-window-13","page_id":"/docs/inbox/chats/chat-window","type":"heading","tags":[],"url":"/docs/inbox/chats/chat-window#3-choose-when-it-comes-back","content":"3\\. Choose when it comes back"},"1695":{"id":"/docs/inbox/chats/chat-window-14","page_id":"/docs/inbox/chats/chat-window","type":"heading","tags":[],"url":"/docs/inbox/chats/chat-window#when-a-snoozed-conversation-comes-back","content":"When a snoozed conversation comes back"},"1696":{"id":"/docs/inbox/chats/chat-window-15","page_id":"/docs/inbox/chats/chat-window","type":"heading","tags":[],"url":"/docs/inbox/chats/chat-window#you-get-notified-when-the-timer-wakes-it","content":"You get notified when the timer wakes it"},"1697":{"id":"/docs/inbox/chats/chat-window-16","page_id":"/docs/inbox/chats/chat-window","type":"heading","tags":[],"url":"/docs/inbox/chats/chat-window#finding-snoozed-conversations","content":"Finding snoozed conversations"},"1698":{"id":"/docs/inbox/chats/chat-window-17","page_id":"/docs/inbox/chats/chat-window","type":"heading","tags":[],"url":"/docs/inbox/chats/chat-window#snooze-and-your-ai-agent","content":"Snooze and your AI agent"},"1699":{"id":"/docs/inbox/chats/chat-window-18","page_id":"/docs/inbox/chats/chat-window","type":"heading","tags":[],"url":"/docs/inbox/chats/chat-window#snooze-vs-resolve","content":"Snooze vs. Resolve"},"1700":{"id":"/docs/inbox/chats/chat-window-19","page_id":"/docs/inbox/chats/chat-window","type":"heading","tags":[],"url":"/docs/inbox/chats/chat-window#quick-actions","content":"Quick actions"},"1701":{"id":"/docs/inbox/chats/chat-window-20","page_id":"/docs/inbox/chats/chat-window","type":"heading","tags":[],"url":"/docs/inbox/chats/chat-window#related-topics","content":"Related topics"},"1702":{"id":"/docs/inbox/chats/chat-window-21","page_id":"/docs/inbox/chats/chat-window","tags":[],"type":"text","url":"/docs/inbox/chats/chat-window","content":"The chat window is where you read and reply to a conversation. The composer at the bottom holds the reply box and the actions that go with it — canned responses, documents, emoji, and voice notes. The header carries conversation-level actions like snooze and resolve."},"1703":{"id":"/docs/inbox/chats/chat-window-22","page_id":"/docs/inbox/chats/chat-window","tags":[],"type":"text","url":"/docs/inbox/chats/chat-window#insert-a-canned-response","content":"Canned responses are pre-written messages you insert with a few keystrokes — shipping info, return policies, greetings. Your whole team shares one library, so answers stay consistent."},"1704":{"id":"/docs/inbox/chats/chat-window-23","page_id":"/docs/inbox/chats/chat-window","tags":[],"type":"text","url":"/docs/inbox/chats/chat-window#1-click-into-the-reply-box","content":"Put your cursor where you want the text to land."},"1705":{"id":"/docs/inbox/chats/chat-window-24","page_id":"/docs/inbox/chats/chat-window","tags":[],"type":"text","url":"/docs/inbox/chats/chat-window#2-type-","content":"Type `/` at the **start of a line** or **right after a space**. The menu opens with a parent action called **Insert Canned Response**, and your organization's canned responses listed under it."},"1706":{"id":"/docs/inbox/chats/chat-window-25","page_id":"/docs/inbox/chats/chat-window","tags":[],"type":"text","url":"/docs/inbox/chats/chat-window#3-search-and-select","content":"Start typing to search by **Title**, then select a response. Cloodot inserts its full content at your cursor."},"1707":{"id":"/docs/inbox/chats/chat-window-26","page_id":"/docs/inbox/chats/chat-window","tags":[],"type":"text","url":"/docs/inbox/chats/chat-window#3-search-and-select","content":"Edit or personalise the text before sending — add the customer's name, order details, or context so the reply doesn't feel robotic. Two minutes of typing becomes five seconds."},"1708":{"id":"/docs/inbox/chats/chat-window-27","page_id":"/docs/inbox/chats/chat-window","tags":[],"type":"text","url":"/docs/inbox/chats/chat-window#3-search-and-select","content":"Create and manage the library itself under Presets → Canned Responses."},"1709":{"id":"/docs/inbox/chats/chat-window-28","page_id":"/docs/inbox/chats/chat-window","tags":[],"type":"text","url":"/docs/inbox/chats/chat-window#send-a-document","content":"Upload PDFs, images, price lists, and policy documents once, and send them in any conversation without hunting for the file."},"1710":{"id":"/docs/inbox/chats/chat-window-29","page_id":"/docs/inbox/chats/chat-window","tags":[],"type":"text","url":"/docs/inbox/chats/chat-window#1-click-the-document-button","content":"It sits in the composer, under the reply box. The **Insert Document** command menu opens."},"1711":{"id":"/docs/inbox/chats/chat-window-30","page_id":"/docs/inbox/chats/chat-window","tags":[],"type":"text","url":"/docs/inbox/chats/chat-window#2-find-the-document","content":"Search or scroll by **Title** or **Description**."},"1712":{"id":"/docs/inbox/chats/chat-window-31","page_id":"/docs/inbox/chats/chat-window","tags":[],"type":"text","url":"/docs/inbox/chats/chat-window#3-select-and-send","content":"Cloodot attaches the file to the current message. Add extra text before sending if you want."},"1713":{"id":"/docs/inbox/chats/chat-window-32","page_id":"/docs/inbox/chats/chat-window","tags":[],"type":"text","url":"/docs/inbox/chats/chat-window#3-select-and-send","content":"This way agents reuse approved documents — FAQs, policies, catalogues — without re-uploading every time."},"1714":{"id":"/docs/inbox/chats/chat-window-33","page_id":"/docs/inbox/chats/chat-window","tags":[],"type":"text","url":"/docs/inbox/chats/chat-window#automatic-ai-document-sending","content":"Your AI agent can send documents on its own. It matches each document's **Title** and **Description** against what the customer is asking, and attaches the file directly in its reply when the question clearly matches."},"1715":{"id":"/docs/inbox/chats/chat-window-34","page_id":"/docs/inbox/chats/chat-window","tags":[],"type":"text","url":"/docs/inbox/chats/chat-window#automatic-ai-document-sending","content":"**Example:**"},"1716":{"id":"/docs/inbox/chats/chat-window-35","page_id":"/docs/inbox/chats/chat-window","tags":[],"type":"text","url":"/docs/inbox/chats/chat-window#automatic-ai-document-sending","content":"You upload \"Product Catalog\" with the description \"Complete catalog of our products with images and prices\"."},"1717":{"id":"/docs/inbox/chats/chat-window-36","page_id":"/docs/inbox/chats/chat-window","tags":[],"type":"text","url":"/docs/inbox/chats/chat-window#automatic-ai-document-sending","content":"A customer asks \"Do you have a catalog I can look at?\""},"1718":{"id":"/docs/inbox/chats/chat-window-37","page_id":"/docs/inbox/chats/chat-window","tags":[],"type":"text","url":"/docs/inbox/chats/chat-window#automatic-ai-document-sending","content":"The AI agent recognises the match and sends the document automatically."},"1719":{"id":"/docs/inbox/chats/chat-window-38","page_id":"/docs/inbox/chats/chat-window","tags":[],"type":"text","url":"/docs/inbox/chats/chat-window#automatic-ai-document-sending","content":"The clearer your titles and descriptions, the better the agent gets at picking the right document. Upload and manage documents under Presets → Documents."},"1720":{"id":"/docs/inbox/chats/chat-window-39","page_id":"/docs/inbox/chats/chat-window","tags":[],"type":"text","url":"/docs/inbox/chats/chat-window#snooze-a-conversation","content":"Snooze hides a conversation you can't act on right now and brings it back later — at a time you pick, or the moment the customer replies. It's the middle ground between keeping a chat **Open** (cluttering your inbox with something you can't move forward) and marking it **Resolved** (which says you're done)."},"1721":{"id":"/docs/inbox/chats/chat-window-40","page_id":"/docs/inbox/chats/chat-window","tags":[],"type":"text","url":"/docs/inbox/chats/chat-window#snooze-a-conversation","content":"Use it when you're waiting on a customer, blocked on another team, or want to deal with something tomorrow instead of now."},"1722":{"id":"/docs/inbox/chats/chat-window-41","page_id":"/docs/inbox/chats/chat-window","tags":[],"type":"text","url":"/docs/inbox/chats/chat-window#1-open-or-select-the-conversation","content":"Open the conversation, or right-click it in the list."},"1723":{"id":"/docs/inbox/chats/chat-window-42","page_id":"/docs/inbox/chats/chat-window","tags":[],"type":"text","url":"/docs/inbox/chats/chat-window#2-click-snooze","content":"Click **Snooze** (the clock icon) in the conversation header, or choose **Snooze** from the right-click menu."},"1724":{"id":"/docs/inbox/chats/chat-window-43","page_id":"/docs/inbox/chats/chat-window","tags":[],"type":"text","url":"/docs/inbox/chats/chat-window#3-choose-when-it-comes-back","content":"Pick a quick option — **Later today**, **Tomorrow**, or **Next week** — or choose **Custom** to set an exact date and time."},"1725":{"id":"/docs/inbox/chats/chat-window-44","page_id":"/docs/inbox/chats/chat-window","tags":[],"type":"text","url":"/docs/inbox/chats/chat-window#3-choose-when-it-comes-back","content":"The conversation leaves your **Open** inbox right away and sits in the **Snoozed** tab until it wakes. It stays assigned to whoever owned it — snoozing never hands it off."},"1726":{"id":"/docs/inbox/chats/chat-window-45","page_id":"/docs/inbox/chats/chat-window","tags":[],"type":"text","url":"/docs/inbox/chats/chat-window#when-a-snoozed-conversation-comes-back","content":"A snoozed conversation returns to **Open** on whichever of these happens first:"},"1727":{"id":"/docs/inbox/chats/chat-window-46","page_id":"/docs/inbox/chats/chat-window","tags":[],"type":"text","url":"/docs/inbox/chats/chat-window#when-a-snoozed-conversation-comes-back","content":"Trigger"},"1728":{"id":"/docs/inbox/chats/chat-window-47","page_id":"/docs/inbox/chats/chat-window","tags":[],"type":"text","url":"/docs/inbox/chats/chat-window#when-a-snoozed-conversation-comes-back","content":"What happens"},"1729":{"id":"/docs/inbox/chats/chat-window-48","page_id":"/docs/inbox/chats/chat-window","tags":[],"type":"text","url":"/docs/inbox/chats/chat-window#when-a-snoozed-conversation-comes-back","content":"**The time you set arrives**"},"1730":{"id":"/docs/inbox/chats/chat-window-49","page_id":"/docs/inbox/chats/chat-window","tags":[],"type":"text","url":"/docs/inbox/chats/chat-window#when-a-snoozed-conversation-comes-back","content":"The conversation moves back to **Open**."},"1731":{"id":"/docs/inbox/chats/chat-window-50","page_id":"/docs/inbox/chats/chat-window","tags":[],"type":"text","url":"/docs/inbox/chats/chat-window#when-a-snoozed-conversation-comes-back","content":"**The customer replies**"},"1732":{"id":"/docs/inbox/chats/chat-window-51","page_id":"/docs/inbox/chats/chat-window","tags":[],"type":"text","url":"/docs/inbox/chats/chat-window#when-a-snoozed-conversation-comes-back","content":"A new message wakes the conversation early and cancels the snooze — so you never leave a waiting customer sitting in Snoozed."},"1733":{"id":"/docs/inbox/chats/chat-window-52","page_id":"/docs/inbox/chats/chat-window","tags":[],"type":"text","url":"/docs/inbox/chats/chat-window#when-a-snoozed-conversation-comes-back","content":"Either way it returns to the same assignee, so it lands back with whoever set it aside."},"1734":{"id":"/docs/inbox/chats/chat-window-53","page_id":"/docs/inbox/chats/chat-window","tags":[],"type":"text","url":"/docs/inbox/chats/chat-window#you-get-notified-when-the-timer-wakes-it","content":"When a snooze ends **on the time you set**, Cloodot notifies the assignee — the person who set the conversation aside — so it doesn't quietly slip back into **Open** unnoticed. The alert links straight to the conversation."},"1735":{"id":"/docs/inbox/chats/chat-window-54","page_id":"/docs/inbox/chats/chat-window","tags":[],"type":"text","url":"/docs/inbox/chats/chat-window#you-get-notified-when-the-timer-wakes-it","content":"This rides on your **Conversation status changes** notification setting, so you control how it reaches you (browser push, in‑app, or both) under Notification Triggers. If the conversation was snoozed while unassigned, everyone who has that setting on is notified instead."},"1736":{"id":"/docs/inbox/chats/chat-window-55","page_id":"/docs/inbox/chats/chat-window","tags":[],"type":"text","url":"/docs/inbox/chats/chat-window#you-get-notified-when-the-timer-wakes-it","content":"A couple of details:"},"1737":{"id":"/docs/inbox/chats/chat-window-56","page_id":"/docs/inbox/chats/chat-window","tags":[],"type":"text","url":"/docs/inbox/chats/chat-window#you-get-notified-when-the-timer-wakes-it","content":"**This is for the scheduled wake.** The snooze‑ended alert fires when the **time you set** arrives. If the customer replies first, the conversation reopens early as described above."},"1738":{"id":"/docs/inbox/chats/chat-window-57","page_id":"/docs/inbox/chats/chat-window","tags":[],"type":"text","url":"/docs/inbox/chats/chat-window#you-get-notified-when-the-timer-wakes-it","content":"**AI-handled conversations** don't send a snooze alert. If your AI agent owns the conversation, it just resumes silently when the snooze ends."},"1739":{"id":"/docs/inbox/chats/chat-window-58","page_id":"/docs/inbox/chats/chat-window","tags":[],"type":"text","url":"/docs/inbox/chats/chat-window#you-get-notified-when-the-timer-wakes-it","content":"A reply **from you or a teammate** doesn't wake a snoozed conversation — only a new message **from the customer** does. That way you can send a note and re-snooze without it bouncing straight back."},"1740":{"id":"/docs/inbox/chats/chat-window-59","page_id":"/docs/inbox/chats/chat-window","tags":[],"type":"text","url":"/docs/inbox/chats/chat-window#finding-snoozed-conversations","content":"Switch to the **Snoozed** tab at the top of the conversation list to see everything you've set aside. You can open a snoozed conversation at any time and reply, re-snooze it, or resolve it without waiting for it to wake on its own."},"1741":{"id":"/docs/inbox/chats/chat-window-60","page_id":"/docs/inbox/chats/chat-window","tags":[],"type":"text","url":"/docs/inbox/chats/chat-window#snooze-and-your-ai-agent","content":"If your AI agent is handling a conversation, snoozing **pauses it** — without unassigning it or turning it off. While the conversation is snoozed the AI won't send automatic replies; it stays attached and waits. When the conversation wakes — at the time you set, or early on a customer reply — the AI resumes as normal."},"1742":{"id":"/docs/inbox/chats/chat-window-61","page_id":"/docs/inbox/chats/chat-window","tags":[],"type":"text","url":"/docs/inbox/chats/chat-window#snooze-vs-resolve","content":"Both clear a conversation out of your Open inbox, but they mean different things:"},"1743":{"id":"/docs/inbox/chats/chat-window-62","page_id":"/docs/inbox/chats/chat-window","tags":[],"type":"text","url":"/docs/inbox/chats/chat-window#snooze-vs-resolve","content":"Snooze"},"1744":{"id":"/docs/inbox/chats/chat-window-63","page_id":"/docs/inbox/chats/chat-window","tags":[],"type":"text","url":"/docs/inbox/chats/chat-window#snooze-vs-resolve","content":"Resolve"},"1745":{"id":"/docs/inbox/chats/chat-window-64","page_id":"/docs/inbox/chats/chat-window","tags":[],"type":"text","url":"/docs/inbox/chats/chat-window#snooze-vs-resolve","content":"**Says**"},"1746":{"id":"/docs/inbox/chats/chat-window-65","page_id":"/docs/inbox/chats/chat-window","tags":[],"type":"text","url":"/docs/inbox/chats/chat-window#snooze-vs-resolve","content":"\"Not now — remind me later\""},"1747":{"id":"/docs/inbox/chats/chat-window-66","page_id":"/docs/inbox/chats/chat-window","tags":[],"type":"text","url":"/docs/inbox/chats/chat-window#snooze-vs-resolve","content":"\"This is done\""},"1748":{"id":"/docs/inbox/chats/chat-window-67","page_id":"/docs/inbox/chats/chat-window","tags":[],"type":"text","url":"/docs/inbox/chats/chat-window#snooze-vs-resolve","content":"**Comes back on its own?**"},"1749":{"id":"/docs/inbox/chats/chat-window-68","page_id":"/docs/inbox/chats/chat-window","tags":[],"type":"text","url":"/docs/inbox/chats/chat-window#snooze-vs-resolve","content":"Yes, at the set time"},"1750":{"id":"/docs/inbox/chats/chat-window-69","page_id":"/docs/inbox/chats/chat-window","tags":[],"type":"text","url":"/docs/inbox/chats/chat-window#snooze-vs-resolve","content":"No"},"1751":{"id":"/docs/inbox/chats/chat-window-70","page_id":"/docs/inbox/chats/chat-window","tags":[],"type":"text","url":"/docs/inbox/chats/chat-window#snooze-vs-resolve","content":"**Comes back if the customer replies?**"},"1752":{"id":"/docs/inbox/chats/chat-window-71","page_id":"/docs/inbox/chats/chat-window","tags":[],"type":"text","url":"/docs/inbox/chats/chat-window#snooze-vs-resolve","content":"Yes"},"1753":{"id":"/docs/inbox/chats/chat-window-72","page_id":"/docs/inbox/chats/chat-window","tags":[],"type":"text","url":"/docs/inbox/chats/chat-window#snooze-vs-resolve","content":"Yes, it reopens"},"1754":{"id":"/docs/inbox/chats/chat-window-73","page_id":"/docs/inbox/chats/chat-window","tags":[],"type":"text","url":"/docs/inbox/chats/chat-window#snooze-vs-resolve","content":"**Best for**"},"1755":{"id":"/docs/inbox/chats/chat-window-74","page_id":"/docs/inbox/chats/chat-window","tags":[],"type":"text","url":"/docs/inbox/chats/chat-window#snooze-vs-resolve","content":"Waiting on a reply, following up later, blocked work"},"1756":{"id":"/docs/inbox/chats/chat-window-75","page_id":"/docs/inbox/chats/chat-window","tags":[],"type":"text","url":"/docs/inbox/chats/chat-window#snooze-vs-resolve","content":"Issues that are fully handled"},"1757":{"id":"/docs/inbox/chats/chat-window-76","page_id":"/docs/inbox/chats/chat-window","tags":[],"type":"text","url":"/docs/inbox/chats/chat-window#snooze-vs-resolve","content":"Reach for **Snooze** when a conversation still needs you but not yet. Save **Resolve** for when the work is finished."},"1758":{"id":"/docs/inbox/chats/chat-window-77","page_id":"/docs/inbox/chats/chat-window","tags":[],"type":"text","url":"/docs/inbox/chats/chat-window#quick-actions","content":"You can snooze without opening a conversation — **right-click** any conversation in the list, or use the command palette (`Cmd+K` / `Ctrl+K`) and choose **Snooze conversation**. To wake one early, use **Open** from either menu to move it back to Open immediately."},"1759":{"id":"/docs/inbox/chats/chat-window-78","page_id":"/docs/inbox/chats/chat-window","tags":[],"type":"text","url":"/docs/inbox/chats/chat-window#related-topics","content":"Chat sidebar — Labels, custom fields, and conversation context"},"1760":{"id":"/docs/inbox/chats/chat-window-79","page_id":"/docs/inbox/chats/chat-window","tags":[],"type":"text","url":"/docs/inbox/chats/chat-window#related-topics","content":"Sessions — Review past interactions and their summaries"},"1761":{"id":"/docs/inbox/chats/chat-window-80","page_id":"/docs/inbox/chats/chat-window","tags":[],"type":"text","url":"/docs/inbox/chats/chat-window#related-topics","content":"AI Agent — How your AI agent handles conversations"},"1762":{"id":"/docs/inbox/chats/chat-window-81","page_id":"/docs/inbox/chats/chat-window","tags":[],"type":"text","url":"/docs/inbox/chats/chat-window#related-topics","content":"Workflows — Automate conversation management"},"1763":{"id":"/docs/inbox/chats/sessions","page_id":"/docs/inbox/chats/sessions","type":"page","content":"Sessions","breadcrumbs":["Docs","Everyday work","Inbox","Chats"],"tags":[],"url":"/docs/inbox/chats/sessions"},"1764":{"id":"/docs/inbox/chats/sessions-0","page_id":"/docs/inbox/chats/sessions","tags":[],"type":"text","url":"/docs/inbox/chats/sessions","content":"Review each customer interaction with a summary, sentiment, and the full thread."},"1765":{"id":"/docs/inbox/chats/sessions-1","page_id":"/docs/inbox/chats/sessions","type":"heading","tags":[],"url":"/docs/inbox/chats/sessions#opening-sessions","content":"Opening Sessions"},"1766":{"id":"/docs/inbox/chats/sessions-2","page_id":"/docs/inbox/chats/sessions","type":"heading","tags":[],"url":"/docs/inbox/chats/sessions#what-each-session-shows","content":"What each session shows"},"1767":{"id":"/docs/inbox/chats/sessions-3","page_id":"/docs/inbox/chats/sessions","type":"heading","tags":[],"url":"/docs/inbox/chats/sessions#filtering-the-timeline","content":"Filtering the timeline"},"1768":{"id":"/docs/inbox/chats/sessions-4","page_id":"/docs/inbox/chats/sessions","type":"heading","tags":[],"url":"/docs/inbox/chats/sessions#status-filter","content":"Status filter"},"1769":{"id":"/docs/inbox/chats/sessions-5","page_id":"/docs/inbox/chats/sessions","type":"heading","tags":[],"url":"/docs/inbox/chats/sessions#search","content":"Search"},"1770":{"id":"/docs/inbox/chats/sessions-6","page_id":"/docs/inbox/chats/sessions","type":"heading","tags":[],"url":"/docs/inbox/chats/sessions#advanced-filters","content":"Advanced filters"},"1771":{"id":"/docs/inbox/chats/sessions-7","page_id":"/docs/inbox/chats/sessions","type":"heading","tags":[],"url":"/docs/inbox/chats/sessions#loading-more","content":"Loading more"},"1772":{"id":"/docs/inbox/chats/sessions-8","page_id":"/docs/inbox/chats/sessions","type":"heading","tags":[],"url":"/docs/inbox/chats/sessions#viewing-a-single-session","content":"Viewing a single session"},"1773":{"id":"/docs/inbox/chats/sessions-9","page_id":"/docs/inbox/chats/sessions","type":"heading","tags":[],"url":"/docs/inbox/chats/sessions#when-sessions-come-in-handy","content":"When sessions come in handy"},"1774":{"id":"/docs/inbox/chats/sessions-10","page_id":"/docs/inbox/chats/sessions","type":"heading","tags":[],"url":"/docs/inbox/chats/sessions#related-topics","content":"Related topics"},"1775":{"id":"/docs/inbox/chats/sessions-11","page_id":"/docs/inbox/chats/sessions","tags":[],"type":"text","url":"/docs/inbox/chats/sessions","content":"A session is one complete customer interaction — from the moment they reach out until the conversation wraps up. Each session is summarized, tagged, and linked back to the full inbox thread, so you can audit, review, or learn from any exchange."},"1776":{"id":"/docs/inbox/chats/sessions-12","page_id":"/docs/inbox/chats/sessions","tags":[],"type":"text","url":"/docs/inbox/chats/sessions","content":"Sessions are especially useful for QA, coaching, and spotting patterns over time."},"1777":{"id":"/docs/inbox/chats/sessions-13","page_id":"/docs/inbox/chats/sessions","tags":[],"type":"text","url":"/docs/inbox/chats/sessions#opening-sessions","content":"Open the command palette (**⌘K** / **Ctrl+K**) and search for **Sessions**, or open Sessions from a conversation's right sidebar. The timeline shows recent sessions, newest at the top."},"1778":{"id":"/docs/inbox/chats/sessions-14","page_id":"/docs/inbox/chats/sessions","tags":[],"type":"text","url":"/docs/inbox/chats/sessions#what-each-session-shows","content":"Each session in the list includes:"},"1779":{"id":"/docs/inbox/chats/sessions-15","page_id":"/docs/inbox/chats/sessions","tags":[],"type":"text","url":"/docs/inbox/chats/sessions#what-each-session-shows","content":"**Contact details** — Name, avatar, and channel (WhatsApp, Instagram, Facebook, or WebChat)"},"1780":{"id":"/docs/inbox/chats/sessions-16","page_id":"/docs/inbox/chats/sessions","tags":[],"type":"text","url":"/docs/inbox/chats/sessions#what-each-session-shows","content":"**When it started** — And how long it ran, if it's already ended"},"1781":{"id":"/docs/inbox/chats/sessions-17","page_id":"/docs/inbox/chats/sessions","tags":[],"type":"text","url":"/docs/inbox/chats/sessions#what-each-session-shows","content":"**Status** — **Active** (still in progress) or **Completed**"},"1782":{"id":"/docs/inbox/chats/sessions-18","page_id":"/docs/inbox/chats/sessions","tags":[],"type":"text","url":"/docs/inbox/chats/sessions#what-each-session-shows","content":"**Summary** — A short AI-generated recap of the conversation"},"1783":{"id":"/docs/inbox/chats/sessions-19","page_id":"/docs/inbox/chats/sessions","tags":[],"type":"text","url":"/docs/inbox/chats/sessions#what-each-session-shows","content":"**Labels and custom fields** — Anything applied to the conversation"},"1784":{"id":"/docs/inbox/chats/sessions-20","page_id":"/docs/inbox/chats/sessions","tags":[],"type":"text","url":"/docs/inbox/chats/sessions#filtering-the-timeline","content":"Controls at the top narrow the list."},"1785":{"id":"/docs/inbox/chats/sessions-21","page_id":"/docs/inbox/chats/sessions","tags":[],"type":"text","url":"/docs/inbox/chats/sessions#status-filter","content":"Switch between:"},"1786":{"id":"/docs/inbox/chats/sessions-22","page_id":"/docs/inbox/chats/sessions","tags":[],"type":"text","url":"/docs/inbox/chats/sessions#status-filter","content":"**All Sessions**"},"1787":{"id":"/docs/inbox/chats/sessions-23","page_id":"/docs/inbox/chats/sessions","tags":[],"type":"text","url":"/docs/inbox/chats/sessions#status-filter","content":"**Active Sessions** — Still in progress"},"1788":{"id":"/docs/inbox/chats/sessions-24","page_id":"/docs/inbox/chats/sessions","tags":[],"type":"text","url":"/docs/inbox/chats/sessions#status-filter","content":"**Completed Sessions** — Already wrapped up"},"1789":{"id":"/docs/inbox/chats/sessions-25","page_id":"/docs/inbox/chats/sessions","tags":[],"type":"text","url":"/docs/inbox/chats/sessions#search","content":"Type into the search box to match session summaries, contact names, and contact emails."},"1790":{"id":"/docs/inbox/chats/sessions-26","page_id":"/docs/inbox/chats/sessions","tags":[],"type":"text","url":"/docs/inbox/chats/sessions#advanced-filters","content":"Click the &#x2A;*+** button to add more filters:"},"1791":{"id":"/docs/inbox/chats/sessions-27","page_id":"/docs/inbox/chats/sessions","tags":[],"type":"text","url":"/docs/inbox/chats/sessions#advanced-filters","content":"**Summary** — Sessions whose AI summary contains specific words"},"1792":{"id":"/docs/inbox/chats/sessions-28","page_id":"/docs/inbox/chats/sessions","tags":[],"type":"text","url":"/docs/inbox/chats/sessions#advanced-filters","content":"**Contact Name**"},"1793":{"id":"/docs/inbox/chats/sessions-29","page_id":"/docs/inbox/chats/sessions","tags":[],"type":"text","url":"/docs/inbox/chats/sessions#advanced-filters","content":"**Contact Email**"},"1794":{"id":"/docs/inbox/chats/sessions-30","page_id":"/docs/inbox/chats/sessions","tags":[],"type":"text","url":"/docs/inbox/chats/sessions#advanced-filters","content":"**Start Date** and **End Date**"},"1795":{"id":"/docs/inbox/chats/sessions-31","page_id":"/docs/inbox/chats/sessions","tags":[],"type":"text","url":"/docs/inbox/chats/sessions#advanced-filters","content":"**Channel Type** — WhatsApp, Instagram, Facebook, or WebChat"},"1796":{"id":"/docs/inbox/chats/sessions-32","page_id":"/docs/inbox/chats/sessions","tags":[],"type":"text","url":"/docs/inbox/chats/sessions#advanced-filters","content":"Layer filters to zero in on the sessions you care about."},"1797":{"id":"/docs/inbox/chats/sessions-33","page_id":"/docs/inbox/chats/sessions","tags":[],"type":"text","url":"/docs/inbox/chats/sessions#loading-more","content":"The timeline loads in batches as you scroll. Click **Load More Sessions*&#x2A; to pull in the next set. At the end, you'll see &#x2A;*\"You've reached the end of the sessions.\"**"},"1798":{"id":"/docs/inbox/chats/sessions-34","page_id":"/docs/inbox/chats/sessions","tags":[],"type":"text","url":"/docs/inbox/chats/sessions#viewing-a-single-session","content":"Click any session in the list to open its detail page:"},"1799":{"id":"/docs/inbox/chats/sessions-35","page_id":"/docs/inbox/chats/sessions","tags":[],"type":"text","url":"/docs/inbox/chats/sessions#viewing-a-single-session","content":"**Summarized customer conversation** — The highlights of the exchange"},"1800":{"id":"/docs/inbox/chats/sessions-36","page_id":"/docs/inbox/chats/sessions","tags":[],"type":"text","url":"/docs/inbox/chats/sessions#viewing-a-single-session","content":"**Start and end times** — Plus total duration"},"1801":{"id":"/docs/inbox/chats/sessions-37","page_id":"/docs/inbox/chats/sessions","tags":[],"type":"text","url":"/docs/inbox/chats/sessions#viewing-a-single-session","content":"**Labels and custom fields** — Everything tagged during the conversation"},"1802":{"id":"/docs/inbox/chats/sessions-38","page_id":"/docs/inbox/chats/sessions","tags":[],"type":"text","url":"/docs/inbox/chats/sessions#viewing-a-single-session","content":"**Go to Conversation** — Jumps straight to the full inbox thread if you want every message"},"1803":{"id":"/docs/inbox/chats/sessions-39","page_id":"/docs/inbox/chats/sessions","tags":[],"type":"text","url":"/docs/inbox/chats/sessions#when-sessions-come-in-handy","content":"**Team coaching** — Review how specific conversations were handled"},"1804":{"id":"/docs/inbox/chats/sessions-40","page_id":"/docs/inbox/chats/sessions","tags":[],"type":"text","url":"/docs/inbox/chats/sessions#when-sessions-come-in-handy","content":"**Spotting trends** — Filter by channel and date to see what customers ask about"},"1805":{"id":"/docs/inbox/chats/sessions-41","page_id":"/docs/inbox/chats/sessions","tags":[],"type":"text","url":"/docs/inbox/chats/sessions#when-sessions-come-in-handy","content":"**Auditing AI handoffs** — See what your AI agent handled and where it passed off to a human"},"1806":{"id":"/docs/inbox/chats/sessions-42","page_id":"/docs/inbox/chats/sessions","tags":[],"type":"text","url":"/docs/inbox/chats/sessions#when-sessions-come-in-handy","content":"**Customer context** — Look up a contact's recent sessions before replying"},"1807":{"id":"/docs/inbox/chats/sessions-43","page_id":"/docs/inbox/chats/sessions","tags":[],"type":"text","url":"/docs/inbox/chats/sessions#related-topics","content":"Inbox — Where live conversations happen"},"1808":{"id":"/docs/inbox/chats/sessions-44","page_id":"/docs/inbox/chats/sessions","tags":[],"type":"text","url":"/docs/inbox/chats/sessions#related-topics","content":"Conversation Insights — Aggregate analytics across sessions"},"1809":{"id":"/docs/inbox/chats/sessions-45","page_id":"/docs/inbox/chats/sessions","tags":[],"type":"text","url":"/docs/inbox/chats/sessions#related-topics","content":"Labels — Tag sessions to make them easier to find later"},"1810":{"id":"/docs/inbox/chats/sessions-46","page_id":"/docs/inbox/chats/sessions","tags":[],"type":"text","url":"/docs/inbox/chats/sessions#related-topics","content":"Custom Fields — Capture business-specific data on each session"},"1811":{"id":"/docs/inbox/chats-list","page_id":"/docs/inbox/chats-list","type":"page","content":"Chats list and functionalities","breadcrumbs":["Docs","Everyday work","Inbox"],"tags":[],"url":"/docs/inbox/chats-list"},"1812":{"id":"/docs/inbox/chats-list-0","page_id":"/docs/inbox/chats-list","tags":[],"type":"text","url":"/docs/inbox/chats-list","content":"Filter, sort, search, and act on conversations from the list."},"1813":{"id":"/docs/inbox/chats-list-1","page_id":"/docs/inbox/chats-list","tags":[],"type":"text","url":"/docs/inbox/chats-list","content":"The chats list is the column of conversations beside the chat window. It carries the status tabs, filters, search, and right-click actions."},"1814":{"id":"/docs/inbox/chats-list-2","page_id":"/docs/inbox/chats-list","tags":[],"type":"text","url":"/docs/inbox/chats-list","content":"This page is being written. In the meantime, ask us at support\\@cloodot.com."},"1815":{"id":"/docs/inbox","page_id":"/docs/inbox","type":"page","content":"Inbox","breadcrumbs":["Docs","Everyday work","Inbox"],"tags":[],"url":"/docs/inbox"},"1816":{"id":"/docs/inbox-0","page_id":"/docs/inbox","tags":[],"type":"text","url":"/docs/inbox","content":"Every conversation from every channel in one place."},"1817":{"id":"/docs/inbox-1","page_id":"/docs/inbox","type":"heading","tags":[],"url":"/docs/inbox#inbox-views","content":"Inbox views"},"1818":{"id":"/docs/inbox-2","page_id":"/docs/inbox","type":"heading","tags":[],"url":"/docs/inbox#team-inboxes","content":"Team Inboxes"},"1819":{"id":"/docs/inbox-3","page_id":"/docs/inbox","type":"heading","tags":[],"url":"/docs/inbox#open-snoozed-and-resolved-tabs","content":"Open, Snoozed, and Resolved tabs"},"1820":{"id":"/docs/inbox-4","page_id":"/docs/inbox","type":"heading","tags":[],"url":"/docs/inbox#filtering-and-sorting","content":"Filtering and sorting"},"1821":{"id":"/docs/inbox-5","page_id":"/docs/inbox","type":"heading","tags":[],"url":"/docs/inbox#search","content":"Search"},"1822":{"id":"/docs/inbox-6","page_id":"/docs/inbox","type":"heading","tags":[],"url":"/docs/inbox#working-with-conversations","content":"Working with conversations"},"1823":{"id":"/docs/inbox-7","page_id":"/docs/inbox","type":"heading","tags":[],"url":"/docs/inbox#opening-a-conversation","content":"Opening a conversation"},"1824":{"id":"/docs/inbox-8","page_id":"/docs/inbox","type":"heading","tags":[],"url":"/docs/inbox#sending-messages","content":"Sending messages"},"1825":{"id":"/docs/inbox-9","page_id":"/docs/inbox","type":"heading","tags":[],"url":"/docs/inbox#message-types","content":"Message types"},"1826":{"id":"/docs/inbox-10","page_id":"/docs/inbox","type":"heading","tags":[],"url":"/docs/inbox#resolving-and-reopening","content":"Resolving and reopening"},"1827":{"id":"/docs/inbox-11","page_id":"/docs/inbox","type":"heading","tags":[],"url":"/docs/inbox#snoozing","content":"Snoozing"},"1828":{"id":"/docs/inbox-12","page_id":"/docs/inbox","type":"heading","tags":[],"url":"/docs/inbox#starring-conversations","content":"Starring conversations"},"1829":{"id":"/docs/inbox-13","page_id":"/docs/inbox","type":"heading","tags":[],"url":"/docs/inbox#marking-as-read-or-unread","content":"Marking as read or unread"},"1830":{"id":"/docs/inbox-14","page_id":"/docs/inbox","type":"heading","tags":[],"url":"/docs/inbox#right-click-context-menu","content":"Right-click context menu"},"1831":{"id":"/docs/inbox-15","page_id":"/docs/inbox","type":"heading","tags":[],"url":"/docs/inbox#the-conversation-sidebar","content":"The conversation sidebar"},"1832":{"id":"/docs/inbox-16","page_id":"/docs/inbox","type":"heading","tags":[],"url":"/docs/inbox#contact","content":"Contact"},"1833":{"id":"/docs/inbox-17","page_id":"/docs/inbox","type":"heading","tags":[],"url":"/docs/inbox#assign-agent","content":"Assign Agent"},"1834":{"id":"/docs/inbox-18","page_id":"/docs/inbox","type":"heading","tags":[],"url":"/docs/inbox#team","content":"Team"},"1835":{"id":"/docs/inbox-19","page_id":"/docs/inbox","type":"heading","tags":[],"url":"/docs/inbox#labels","content":"Labels"},"1836":{"id":"/docs/inbox-20","page_id":"/docs/inbox","type":"heading","tags":[],"url":"/docs/inbox#custom-fields","content":"Custom Fields"},"1837":{"id":"/docs/inbox-21","page_id":"/docs/inbox","type":"heading","tags":[],"url":"/docs/inbox#sessions","content":"Sessions"},"1838":{"id":"/docs/inbox-22","page_id":"/docs/inbox","type":"heading","tags":[],"url":"/docs/inbox#command-palette","content":"Command palette"},"1839":{"id":"/docs/inbox-23","page_id":"/docs/inbox","type":"heading","tags":[],"url":"/docs/inbox#real-time-updates","content":"Real-time updates"},"1840":{"id":"/docs/inbox-24","page_id":"/docs/inbox","type":"heading","tags":[],"url":"/docs/inbox#related-topics","content":"Related topics"},"1841":{"id":"/docs/inbox-25","page_id":"/docs/inbox","tags":[],"type":"text","url":"/docs/inbox","content":"Every message from Instagram, Facebook, WhatsApp, and WebChat flows into the Inbox — no app-switching."},"1842":{"id":"/docs/inbox-26","page_id":"/docs/inbox","tags":[],"type":"text","url":"/docs/inbox#inbox-views","content":"The view selector at the top of the conversation list switches between views. Each view shows a count of open conversations, so you can tell what needs attention at a glance."},"1843":{"id":"/docs/inbox-27","page_id":"/docs/inbox","tags":[],"type":"text","url":"/docs/inbox#inbox-views","content":"View"},"1844":{"id":"/docs/inbox-28","page_id":"/docs/inbox","tags":[],"type":"text","url":"/docs/inbox#inbox-views","content":"What it shows"},"1845":{"id":"/docs/inbox-29","page_id":"/docs/inbox","tags":[],"type":"text","url":"/docs/inbox#inbox-views","content":"**AI Persona**"},"1846":{"id":"/docs/inbox-30","page_id":"/docs/inbox","tags":[],"type":"text","url":"/docs/inbox#inbox-views","content":"Conversations currently handled by your AI agent"},"1847":{"id":"/docs/inbox-31","page_id":"/docs/inbox","tags":[],"type":"text","url":"/docs/inbox#inbox-views","content":"**Mine**"},"1848":{"id":"/docs/inbox-32","page_id":"/docs/inbox","tags":[],"type":"text","url":"/docs/inbox#inbox-views","content":"Conversations assigned to you"},"1849":{"id":"/docs/inbox-33","page_id":"/docs/inbox","tags":[],"type":"text","url":"/docs/inbox#inbox-views","content":"**Others**"},"1850":{"id":"/docs/inbox-34","page_id":"/docs/inbox","tags":[],"type":"text","url":"/docs/inbox#inbox-views","content":"Conversations assigned to other team members"},"1851":{"id":"/docs/inbox-35","page_id":"/docs/inbox","tags":[],"type":"text","url":"/docs/inbox#inbox-views","content":"**Queued**"},"1852":{"id":"/docs/inbox-36","page_id":"/docs/inbox","tags":[],"type":"text","url":"/docs/inbox#inbox-views","content":"Unassigned conversations waiting to be picked up"},"1853":{"id":"/docs/inbox-37","page_id":"/docs/inbox","tags":[],"type":"text","url":"/docs/inbox#inbox-views","content":"**All**"},"1854":{"id":"/docs/inbox-38","page_id":"/docs/inbox","tags":[],"type":"text","url":"/docs/inbox#inbox-views","content":"Every conversation across your workspace"},"1855":{"id":"/docs/inbox-39","page_id":"/docs/inbox","tags":[],"type":"text","url":"/docs/inbox#team-inboxes","content":"Below those views, a **Team Inboxes** section lists each team whose inbox is enabled — one entry per team, each with its own open-conversation count."},"1856":{"id":"/docs/inbox-40","page_id":"/docs/inbox","tags":[],"type":"text","url":"/docs/inbox#team-inboxes","content":"Team inboxes are a second way to organize work. Personal views (`Mine`, `Others`, `Queued`) filter by **who owns** the conversation. Team inboxes filter by **which team queue** the conversation sits in. A conversation can be in a team inbox and still assigned to a specific agent at the same time."},"1857":{"id":"/docs/inbox-41","page_id":"/docs/inbox","tags":[],"type":"text","url":"/docs/inbox#team-inboxes","content":"Personal views"},"1858":{"id":"/docs/inbox-42","page_id":"/docs/inbox","tags":[],"type":"text","url":"/docs/inbox#team-inboxes","content":"Team inbox"},"1859":{"id":"/docs/inbox-43","page_id":"/docs/inbox","tags":[],"type":"text","url":"/docs/inbox#team-inboxes","content":"**Filters by**"},"1860":{"id":"/docs/inbox-44","page_id":"/docs/inbox","tags":[],"type":"text","url":"/docs/inbox#team-inboxes","content":"Who is assigned (`Mine`, `Others`, `Queued`, …)"},"1861":{"id":"/docs/inbox-45","page_id":"/docs/inbox","tags":[],"type":"text","url":"/docs/inbox#team-inboxes","content":"Which team the conversation is routed to"},"1862":{"id":"/docs/inbox-46","page_id":"/docs/inbox","tags":[],"type":"text","url":"/docs/inbox#team-inboxes","content":"**Who can open it**"},"1863":{"id":"/docs/inbox-47","page_id":"/docs/inbox","tags":[],"type":"text","url":"/docs/inbox#team-inboxes","content":"Anyone with inbox access"},"1864":{"id":"/docs/inbox-48","page_id":"/docs/inbox","tags":[],"type":"text","url":"/docs/inbox#team-inboxes","content":"Anyone with inbox access — not limited to that team's members"},"1865":{"id":"/docs/inbox-49","page_id":"/docs/inbox","tags":[],"type":"text","url":"/docs/inbox#team-inboxes","content":"**Badge**"},"1866":{"id":"/docs/inbox-50","page_id":"/docs/inbox","tags":[],"type":"text","url":"/docs/inbox#team-inboxes","content":"Open conversations in that view"},"1867":{"id":"/docs/inbox-51","page_id":"/docs/inbox","tags":[],"type":"text","url":"/docs/inbox#team-inboxes","content":"Open conversations routed to that team"},"1868":{"id":"/docs/inbox-52","page_id":"/docs/inbox","tags":[],"type":"text","url":"/docs/inbox#team-inboxes","content":"Team inboxes are available on the **Starter** plan and above. See Teams to turn one on, and AI Agent for how the AI can route handovers into a team automatically."},"1869":{"id":"/docs/inbox-53","page_id":"/docs/inbox","tags":[],"type":"text","url":"/docs/inbox#team-inboxes","content":"A conversation routed to a team but not yet assigned to a person also appears in **Queued**. Team routing and individual assignment are independent."},"1870":{"id":"/docs/inbox-54","page_id":"/docs/inbox","tags":[],"type":"text","url":"/docs/inbox#open-snoozed-and-resolved-tabs","content":"Within any view, switch between **Open**, **Snoozed**, and **Resolved** to see active conversations, ones you've set aside for later, or ones that have been wrapped up. Each tab shows a count badge."},"1871":{"id":"/docs/inbox-55","page_id":"/docs/inbox","tags":[],"type":"text","url":"/docs/inbox#open-snoozed-and-resolved-tabs","content":"Snoozed conversations don't count toward your open total — they stay out of the way until their timer is up or the customer replies. See Snooze for how that works."},"1872":{"id":"/docs/inbox-56","page_id":"/docs/inbox","tags":[],"type":"text","url":"/docs/inbox#filtering-and-sorting","content":"Click the filter icon to narrow the conversation list."},"1873":{"id":"/docs/inbox-57","page_id":"/docs/inbox","tags":[],"type":"text","url":"/docs/inbox#filtering-and-sorting","content":"**Filters:**"},"1874":{"id":"/docs/inbox-58","page_id":"/docs/inbox","tags":[],"type":"text","url":"/docs/inbox#filtering-and-sorting","content":"**Labels** — Conversations with specific labels"},"1875":{"id":"/docs/inbox-59","page_id":"/docs/inbox","tags":[],"type":"text","url":"/docs/inbox#filtering-and-sorting","content":"**Channels** — WhatsApp, Instagram, Facebook, WebChat"},"1876":{"id":"/docs/inbox-60","page_id":"/docs/inbox","tags":[],"type":"text","url":"/docs/inbox#filtering-and-sorting","content":"**Starred** — Starred conversations only"},"1877":{"id":"/docs/inbox-61","page_id":"/docs/inbox","tags":[],"type":"text","url":"/docs/inbox#filtering-and-sorting","content":"**Unread** — Conversations with unread messages"},"1878":{"id":"/docs/inbox-62","page_id":"/docs/inbox","tags":[],"type":"text","url":"/docs/inbox#filtering-and-sorting","content":"**Sorting:**"},"1879":{"id":"/docs/inbox-63","page_id":"/docs/inbox","tags":[],"type":"text","url":"/docs/inbox#filtering-and-sorting","content":"**Newest first** (default) — Most recently active conversations at the top"},"1880":{"id":"/docs/inbox-64","page_id":"/docs/inbox","tags":[],"type":"text","url":"/docs/inbox#filtering-and-sorting","content":"**Oldest first** — Oldest conversations at the top"},"1881":{"id":"/docs/inbox-65","page_id":"/docs/inbox","tags":[],"type":"text","url":"/docs/inbox#filtering-and-sorting","content":"Filters and sort persist in the URL, so you can bookmark filtered views or share them with teammates."},"1882":{"id":"/docs/inbox-66","page_id":"/docs/inbox","tags":[],"type":"text","url":"/docs/inbox#search","content":"Click the search icon to open global search. Find conversations by contact name, message content, or other details."},"1883":{"id":"/docs/inbox-67","page_id":"/docs/inbox","tags":[],"type":"text","url":"/docs/inbox#opening-a-conversation","content":"Click any conversation in the list. The full message timeline appears on the left and a details sidebar on the right."},"1884":{"id":"/docs/inbox-68","page_id":"/docs/inbox","tags":[],"type":"text","url":"/docs/inbox#sending-messages","content":"Type into the composer at the bottom. From there you can:"},"1885":{"id":"/docs/inbox-69","page_id":"/docs/inbox","tags":[],"type":"text","url":"/docs/inbox#sending-messages","content":"**Send text** — Type and press Enter or click Send"},"1886":{"id":"/docs/inbox-70","page_id":"/docs/inbox","tags":[],"type":"text","url":"/docs/inbox#sending-messages","content":"**Attach files** — Click the attachment button for images, videos, audio, or documents"},"1887":{"id":"/docs/inbox-71","page_id":"/docs/inbox","tags":[],"type":"text","url":"/docs/inbox#sending-messages","content":"**Record voice messages** — Use the microphone button to record and send audio"},"1888":{"id":"/docs/inbox-72","page_id":"/docs/inbox","tags":[],"type":"text","url":"/docs/inbox#sending-messages","content":"**Send documents** — Share files from your document library"},"1889":{"id":"/docs/inbox-73","page_id":"/docs/inbox","tags":[],"type":"text","url":"/docs/inbox#sending-messages","content":"**Use canned responses** — Insert saved reply templates"},"1890":{"id":"/docs/inbox-74","page_id":"/docs/inbox","tags":[],"type":"text","url":"/docs/inbox#message-types","content":"The inbox supports every message type your channels offer:"},"1891":{"id":"/docs/inbox-75","page_id":"/docs/inbox","tags":[],"type":"text","url":"/docs/inbox#message-types","content":"**Text** — Standard text messages"},"1892":{"id":"/docs/inbox-76","page_id":"/docs/inbox","tags":[],"type":"text","url":"/docs/inbox#message-types","content":"**Images** — Photos and graphics with preview"},"1893":{"id":"/docs/inbox-77","page_id":"/docs/inbox","tags":[],"type":"text","url":"/docs/inbox#message-types","content":"**Videos** — Video files with inline player"},"1894":{"id":"/docs/inbox-78","page_id":"/docs/inbox","tags":[],"type":"text","url":"/docs/inbox#message-types","content":"**Audio** — Voice messages and audio files"},"1895":{"id":"/docs/inbox-79","page_id":"/docs/inbox","tags":[],"type":"text","url":"/docs/inbox#message-types","content":"**Files** — Documents and other file types"},"1896":{"id":"/docs/inbox-80","page_id":"/docs/inbox","tags":[],"type":"text","url":"/docs/inbox#message-types","content":"**Location** — Location pins with map preview"},"1897":{"id":"/docs/inbox-81","page_id":"/docs/inbox","tags":[],"type":"text","url":"/docs/inbox#message-types","content":"**Carousels** — Multi-item product or content carousels"},"1898":{"id":"/docs/inbox-82","page_id":"/docs/inbox","tags":[],"type":"text","url":"/docs/inbox#message-types","content":"**Quick replies** — Tappable buttons for fast customer responses"},"1899":{"id":"/docs/inbox-83","page_id":"/docs/inbox","tags":[],"type":"text","url":"/docs/inbox#resolving-and-reopening","content":"Click **Resolve** (checkmark) in the conversation header to mark it done"},"1900":{"id":"/docs/inbox-84","page_id":"/docs/inbox","tags":[],"type":"text","url":"/docs/inbox#resolving-and-reopening","content":"Resolved conversations move to the **Resolved** tab"},"1901":{"id":"/docs/inbox-85","page_id":"/docs/inbox","tags":[],"type":"text","url":"/docs/inbox#resolving-and-reopening","content":"Click **Reopen** on a resolved conversation to move it back to Open"},"1902":{"id":"/docs/inbox-86","page_id":"/docs/inbox","tags":[],"type":"text","url":"/docs/inbox#snoozing","content":"Click **Snooze** (clock icon) in the conversation header to set a conversation aside"},"1903":{"id":"/docs/inbox-87","page_id":"/docs/inbox","tags":[],"type":"text","url":"/docs/inbox#snoozing","content":"Pick when it should come back — a preset time or a custom date and time"},"1904":{"id":"/docs/inbox-88","page_id":"/docs/inbox","tags":[],"type":"text","url":"/docs/inbox#snoozing","content":"It moves to the **Snoozed** tab and returns to Open at that time, or as soon as the customer replies"},"1905":{"id":"/docs/inbox-89","page_id":"/docs/inbox","tags":[],"type":"text","url":"/docs/inbox#snoozing","content":"See Snooze for the full details"},"1906":{"id":"/docs/inbox-90","page_id":"/docs/inbox","tags":[],"type":"text","url":"/docs/inbox#starring-conversations","content":"Click the **star icon** in the conversation header to star or unstar"},"1907":{"id":"/docs/inbox-91","page_id":"/docs/inbox","tags":[],"type":"text","url":"/docs/inbox#starring-conversations","content":"Use the **Starred** filter to see only starred conversations"},"1908":{"id":"/docs/inbox-92","page_id":"/docs/inbox","tags":[],"type":"text","url":"/docs/inbox#marking-as-read-or-unread","content":"Opening a conversation marks it read automatically"},"1909":{"id":"/docs/inbox-93","page_id":"/docs/inbox","tags":[],"type":"text","url":"/docs/inbox#marking-as-read-or-unread","content":"Right-click a conversation and choose **Mark as unread** to flag it for later"},"1910":{"id":"/docs/inbox-94","page_id":"/docs/inbox","tags":[],"type":"text","url":"/docs/inbox#marking-as-read-or-unread","content":"Use **Mark as read** to clear the unread indicator without opening"},"1911":{"id":"/docs/inbox-95","page_id":"/docs/inbox","tags":[],"type":"text","url":"/docs/inbox#right-click-context-menu","content":"Right-click any conversation in the list for quick actions:"},"1912":{"id":"/docs/inbox-96","page_id":"/docs/inbox","tags":[],"type":"text","url":"/docs/inbox#right-click-context-menu","content":"**Star / Unstar** — Toggle the star"},"1913":{"id":"/docs/inbox-97","page_id":"/docs/inbox","tags":[],"type":"text","url":"/docs/inbox#right-click-context-menu","content":"**Mark as read / unread** — Toggle the read state"},"1914":{"id":"/docs/inbox-98","page_id":"/docs/inbox","tags":[],"type":"text","url":"/docs/inbox#right-click-context-menu","content":"**Resolve / Open** — Change the conversation status"},"1915":{"id":"/docs/inbox-99","page_id":"/docs/inbox","tags":[],"type":"text","url":"/docs/inbox#right-click-context-menu","content":"**Snooze** — Set the conversation aside and choose when it comes back"},"1916":{"id":"/docs/inbox-100","page_id":"/docs/inbox","tags":[],"type":"text","url":"/docs/inbox#right-click-context-menu","content":"**Open in tab** — Open the conversation in a new browser tab"},"1917":{"id":"/docs/inbox-101","page_id":"/docs/inbox","tags":[],"type":"text","url":"/docs/inbox#right-click-context-menu","content":"**Copy ID** — Copy the conversation ID to your clipboard"},"1918":{"id":"/docs/inbox-102","page_id":"/docs/inbox","tags":[],"type":"text","url":"/docs/inbox#the-conversation-sidebar","content":"The right sidebar shows context about the current conversation. Drag sections to reorder them to match your workflow."},"1919":{"id":"/docs/inbox-103","page_id":"/docs/inbox","tags":[],"type":"text","url":"/docs/inbox#contact","content":"The customer's name, avatar, phone number, and email. From here you can:"},"1920":{"id":"/docs/inbox-104","page_id":"/docs/inbox","tags":[],"type":"text","url":"/docs/inbox#contact","content":"**Edit** the contact's details"},"1921":{"id":"/docs/inbox-105","page_id":"/docs/inbox","tags":[],"type":"text","url":"/docs/inbox#contact","content":"**Block** or **unblock** the contact"},"1922":{"id":"/docs/inbox-106","page_id":"/docs/inbox","tags":[],"type":"text","url":"/docs/inbox#contact","content":"Click through to the full contact profile"},"1923":{"id":"/docs/inbox-107","page_id":"/docs/inbox","tags":[],"type":"text","url":"/docs/inbox#assign-agent","content":"Assign the conversation to a team member or your AI agent:"},"1924":{"id":"/docs/inbox-108","page_id":"/docs/inbox","tags":[],"type":"text","url":"/docs/inbox#assign-agent","content":"Select a **team member** to assign it to them"},"1925":{"id":"/docs/inbox-109","page_id":"/docs/inbox","tags":[],"type":"text","url":"/docs/inbox#assign-agent","content":"Select **AI Persona** to hand it off to your AI agent"},"1926":{"id":"/docs/inbox-110","page_id":"/docs/inbox","tags":[],"type":"text","url":"/docs/inbox#assign-agent","content":"**Unassign** to send it back to the queue"},"1927":{"id":"/docs/inbox-111","page_id":"/docs/inbox","tags":[],"type":"text","url":"/docs/inbox#team","content":"Route the conversation to a **team inbox** so the right group can pick it up:"},"1928":{"id":"/docs/inbox-112","page_id":"/docs/inbox","tags":[],"type":"text","url":"/docs/inbox#team","content":"Select a **team** to route the conversation into its shared inbox"},"1929":{"id":"/docs/inbox-113","page_id":"/docs/inbox","tags":[],"type":"text","url":"/docs/inbox#team","content":"**Remove from team** to take it back out"},"1930":{"id":"/docs/inbox-114","page_id":"/docs/inbox","tags":[],"type":"text","url":"/docs/inbox#team","content":"You can also use the command palette (`Cmd+K` / `Ctrl+K`) and choose **Route to team**."},"1931":{"id":"/docs/inbox-115","page_id":"/docs/inbox","tags":[],"type":"text","url":"/docs/inbox#team","content":"**Manual routing keeps the current agent.** Routing to a team does not unassign whoever owns the conversation — a chat can have both a team and an agent at once. (When the AI hands a conversation over, it works differently: it clears the AI assignee and routes to a team or the general queue. See AI handover.)"},"1932":{"id":"/docs/inbox-116","page_id":"/docs/inbox","tags":[],"type":"text","url":"/docs/inbox#team","content":"This section only appears when your plan includes team inboxes and at least one team has its inbox enabled. See Teams to set one up."},"1933":{"id":"/docs/inbox-117","page_id":"/docs/inbox","tags":[],"type":"text","url":"/docs/inbox#labels","content":"Organize the conversation with labels. Click the plus icon to add a label from your existing set, or click the X on a label to remove it."},"1934":{"id":"/docs/inbox-118","page_id":"/docs/inbox","tags":[],"type":"text","url":"/docs/inbox#custom-fields","content":"View and edit custom field values for this conversation — order numbers, priority levels, account types, and other business-specific data."},"1935":{"id":"/docs/inbox-119","page_id":"/docs/inbox","tags":[],"type":"text","url":"/docs/inbox#sessions","content":"Each session is a distinct interaction period. The sidebar lists every session for the current conversation."},"1936":{"id":"/docs/inbox-120","page_id":"/docs/inbox","tags":[],"type":"text","url":"/docs/inbox#command-palette","content":"Press `Cmd+K` (Mac) or `Ctrl+K` (Windows) for quick actions:"},"1937":{"id":"/docs/inbox-121","page_id":"/docs/inbox","tags":[],"type":"text","url":"/docs/inbox#command-palette","content":"**Star / Unstar conversation**"},"1938":{"id":"/docs/inbox-122","page_id":"/docs/inbox","tags":[],"type":"text","url":"/docs/inbox#command-palette","content":"**Resolve / Open conversation**"},"1939":{"id":"/docs/inbox-123","page_id":"/docs/inbox","tags":[],"type":"text","url":"/docs/inbox#command-palette","content":"**Snooze conversation** — Set it aside and choose when it returns"},"1940":{"id":"/docs/inbox-124","page_id":"/docs/inbox","tags":[],"type":"text","url":"/docs/inbox#command-palette","content":"**Mark as read / unread**"},"1941":{"id":"/docs/inbox-125","page_id":"/docs/inbox","tags":[],"type":"text","url":"/docs/inbox#command-palette","content":"**Route to team** / **Remove from team** — when team inboxes are enabled"},"1942":{"id":"/docs/inbox-126","page_id":"/docs/inbox","tags":[],"type":"text","url":"/docs/inbox#command-palette","content":"Search and navigate to other conversations"},"1943":{"id":"/docs/inbox-127","page_id":"/docs/inbox","tags":[],"type":"text","url":"/docs/inbox#real-time-updates","content":"The inbox updates live. New messages push conversations to the top of the list, unread counts update, and messages appear in open conversations — no refresh needed."},"1944":{"id":"/docs/inbox-128","page_id":"/docs/inbox","tags":[],"type":"text","url":"/docs/inbox#related-topics","content":"Snooze — Set conversations aside and have them come back when you need them"},"1945":{"id":"/docs/inbox-129","page_id":"/docs/inbox","tags":[],"type":"text","url":"/docs/inbox#related-topics","content":"Teams — Enable team inboxes and write descriptions for AI routing"},"1946":{"id":"/docs/inbox-130","page_id":"/docs/inbox","tags":[],"type":"text","url":"/docs/inbox#related-topics","content":"AI Agent — Automatic assignment to teams on handover"},"1947":{"id":"/docs/inbox-131","page_id":"/docs/inbox","tags":[],"type":"text","url":"/docs/inbox#related-topics","content":"Channels Overview — Connect the channels that feed into your inbox"},"1948":{"id":"/docs/inbox-132","page_id":"/docs/inbox","tags":[],"type":"text","url":"/docs/inbox#related-topics","content":"Labels — Organize conversations with labels"},"1949":{"id":"/docs/inbox-133","page_id":"/docs/inbox","tags":[],"type":"text","url":"/docs/inbox#related-topics","content":"Custom Fields — Track business-specific data"},"1950":{"id":"/docs/inbox-134","page_id":"/docs/inbox","tags":[],"type":"text","url":"/docs/inbox#related-topics","content":"Canned Responses — Set up quick reply templates"},"1951":{"id":"/docs/inbox-135","page_id":"/docs/inbox","tags":[],"type":"text","url":"/docs/inbox#related-topics","content":"AI Agent — Configure your AI agent for automated handling"},"1952":{"id":"/docs/inbox-136","page_id":"/docs/inbox","tags":[],"type":"text","url":"/docs/inbox#related-topics","content":"Workflows — Automate conversation management tasks"},"1953":{"id":"/docs/inbox/normal-inboxes","page_id":"/docs/inbox/normal-inboxes","type":"page","content":"Normal Inboxes","breadcrumbs":["Docs","Everyday work","Inbox"],"tags":[],"url":"/docs/inbox/normal-inboxes"},"1954":{"id":"/docs/inbox/normal-inboxes-0","page_id":"/docs/inbox/normal-inboxes","tags":[],"type":"text","url":"/docs/inbox/normal-inboxes","content":"Personal and channel inboxes, and how conversations reach them."},"1955":{"id":"/docs/inbox/normal-inboxes-1","page_id":"/docs/inbox/normal-inboxes","tags":[],"type":"text","url":"/docs/inbox/normal-inboxes","content":"A normal inbox holds the conversations assigned to you or to a channel, as opposed to a shared team inbox."},"1956":{"id":"/docs/inbox/normal-inboxes-2","page_id":"/docs/inbox/normal-inboxes","tags":[],"type":"text","url":"/docs/inbox/normal-inboxes","content":"This page is being written. In the meantime, ask us at support\\@cloodot.com."},"1957":{"id":"/docs/inbox/team-inboxes","page_id":"/docs/inbox/team-inboxes","type":"page","content":"Team inboxes","breadcrumbs":["Docs","Everyday work","Inbox"],"tags":[],"url":"/docs/inbox/team-inboxes"},"1958":{"id":"/docs/inbox/team-inboxes-0","page_id":"/docs/inbox/team-inboxes","tags":[],"type":"text","url":"/docs/inbox/team-inboxes","content":"Shared inboxes a whole team works from, with routing and ownership rules."},"1959":{"id":"/docs/inbox/team-inboxes-1","page_id":"/docs/inbox/team-inboxes","tags":[],"type":"text","url":"/docs/inbox/team-inboxes","content":"Team inboxes let a group of agents work one shared queue, with conversations routed to the team rather than to an individual."},"1960":{"id":"/docs/inbox/team-inboxes-2","page_id":"/docs/inbox/team-inboxes","tags":[],"type":"text","url":"/docs/inbox/team-inboxes","content":"This page is being written. In the meantime, ask us at support\\@cloodot.com."},"1961":{"id":"/docs","page_id":"/docs","type":"page","content":"Welcome to Cloodot","breadcrumbs":["Docs","Get started"],"tags":[],"url":"/docs"},"1962":{"id":"/docs-0","page_id":"/docs","tags":[],"type":"text","url":"/docs","content":"Manage every customer conversation — Instagram, Facebook, WhatsApp, and WebChat — from one place."},"1963":{"id":"/docs-1","page_id":"/docs","type":"heading","tags":[],"url":"/docs#what-cloodot-does","content":"What Cloodot does"},"1964":{"id":"/docs-2","page_id":"/docs","type":"heading","tags":[],"url":"/docs#start-here","content":"Start here"},"1965":{"id":"/docs-3","page_id":"/docs","type":"heading","tags":[],"url":"/docs#your-day-to-day","content":"Your day-to-day"},"1966":{"id":"/docs-4","page_id":"/docs","type":"heading","tags":[],"url":"/docs#1-get-set-up","content":"1\\. Get set up"},"1967":{"id":"/docs-5","page_id":"/docs","type":"heading","tags":[],"url":"/docs#create-your-account-and-workspace","content":"Create your account and workspace"},"1968":{"id":"/docs-6","page_id":"/docs","type":"heading","tags":[],"url":"/docs#connect-your-channels","content":"Connect your channels"},"1969":{"id":"/docs-7","page_id":"/docs","type":"heading","tags":[],"url":"/docs#2-work-your-inbox","content":"2\\. Work your inbox"},"1970":{"id":"/docs-8","page_id":"/docs","type":"heading","tags":[],"url":"/docs#know-your-customers","content":"Know your customers"},"1971":{"id":"/docs-9","page_id":"/docs","type":"heading","tags":[],"url":"/docs#3-automate-with-ai","content":"3\\. Automate with AI"},"1972":{"id":"/docs-10","page_id":"/docs","type":"heading","tags":[],"url":"/docs#workflows","content":"Workflows"},"1973":{"id":"/docs-11","page_id":"/docs","type":"heading","tags":[],"url":"/docs#build-your-own","content":"Build your own"},"1974":{"id":"/docs-12","page_id":"/docs","type":"heading","tags":[],"url":"/docs#4-reach-out","content":"4\\. Reach out"},"1975":{"id":"/docs-13","page_id":"/docs","type":"heading","tags":[],"url":"/docs#5-measure-what-happened","content":"5\\. Measure what happened"},"1976":{"id":"/docs-14","page_id":"/docs","type":"heading","tags":[],"url":"/docs#6-administer-your-workspace","content":"6\\. Administer your workspace"},"1977":{"id":"/docs-15","page_id":"/docs","type":"heading","tags":[],"url":"/docs#workspace-settings","content":"Workspace settings"},"1978":{"id":"/docs-16","page_id":"/docs","type":"heading","tags":[],"url":"/docs#integrations","content":"Integrations"},"1979":{"id":"/docs-17","page_id":"/docs","type":"heading","tags":[],"url":"/docs#developers","content":"Developers"},"1980":{"id":"/docs-18","page_id":"/docs","type":"heading","tags":[],"url":"/docs#account-settings","content":"Account settings"},"1981":{"id":"/docs-19","page_id":"/docs","type":"heading","tags":[],"url":"/docs#billing","content":"Billing"},"1982":{"id":"/docs-20","page_id":"/docs","type":"heading","tags":[],"url":"/docs#need-help","content":"Need help?"},"1983":{"id":"/docs-21","page_id":"/docs","tags":[],"type":"text","url":"/docs","content":"Whether you're setting up for the first time or looking up a specific feature, this guide has you covered."},"1984":{"id":"/docs-22","page_id":"/docs","tags":[],"type":"text","url":"/docs#what-cloodot-does","content":"Cloodot brings every customer conversation into one dashboard — Instagram, Facebook, WhatsApp, and WebChat. Your AI agent handles the repetitive work so your team can focus on conversations that need a human, and analytics show you what's working."},"1985":{"id":"/docs-23","page_id":"/docs","tags":[],"type":"text","url":"/docs#what-cloodot-does","content":"These guides are ordered the way you'll actually use Cloodot: get set up, work your inbox every day, hand the repetitive parts to AI, reach out proactively, then measure what happened."},"1986":{"id":"/docs-24","page_id":"/docs","tags":[],"type":"text","url":"/docs#start-here","content":"<Card title=\"Create Your Account\" href=\"/docs/sign-up\" description=\"Sign up with email or Google to get started\" icon=\"User\" />"},"1987":{"id":"/docs-25","page_id":"/docs","tags":[],"type":"text","url":"/docs#start-here","content":"<Card title=\"Create Your Workspace\" href=\"/docs/create-workspace\" description=\"Set up your workspace and configure settings\" icon=\"Briefcase\" />"},"1988":{"id":"/docs-26","page_id":"/docs","tags":[],"type":"text","url":"/docs#start-here","content":"<Card title=\"Connect Channels\" href=\"/docs/organization/channels\" description=\"Link your Instagram, Facebook, WhatsApp, and WebChat accounts\" icon=\"MessageCircle\" />"},"1989":{"id":"/docs-27","page_id":"/docs","tags":[],"type":"text","url":"/docs#start-here","content":"<Card title=\"Set Up Intelligence\" href=\"/docs/intelligence\" description=\"Configure your AI agent, knowledge base, and FAQs\" icon=\"Bot\" />"},"1990":{"id":"/docs-28","page_id":"/docs","tags":[],"type":"text","url":"/docs#your-day-to-day","content":"Once you're set up, you'll spend most of your time here:"},"1991":{"id":"/docs-29","page_id":"/docs","tags":[],"type":"text","url":"/docs#your-day-to-day","content":"<Card title=\"Home\" href=\"/docs/home\" description=\"Your daily snapshot of conversations, workload, and AI handling\" icon=\"Home\" />"},"1992":{"id":"/docs-30","page_id":"/docs","tags":[],"type":"text","url":"/docs#your-day-to-day","content":"<Card title=\"Inbox\" href=\"/docs/inbox\" description=\"Every conversation from every channel in one view\" icon=\"Inbox\" />"},"1993":{"id":"/docs-31","page_id":"/docs","tags":[],"type":"text","url":"/docs#your-day-to-day","content":"<Card title=\"Copilot\" href=\"/docs/intelligence/copilot\" description=\"Ask your AI assistant anything about your workspace\" icon=\"Sparkles\" />"},"1994":{"id":"/docs-32","page_id":"/docs","tags":[],"type":"text","url":"/docs#your-day-to-day","content":"<Card title=\"Sessions\" href=\"/docs/inbox/chats/sessions\" description=\"Review past customer interactions with summaries and context\" icon=\"History\" />"},"1995":{"id":"/docs-33","page_id":"/docs","tags":[],"type":"text","url":"/docs#create-your-account-and-workspace","content":"Sign Up & Sign In — Use Google or email."},"1996":{"id":"/docs-34","page_id":"/docs","tags":[],"type":"text","url":"/docs#create-your-account-and-workspace","content":"Create Workspace — Your team's home for conversations and settings."},"1997":{"id":"/docs-35","page_id":"/docs","tags":[],"type":"text","url":"/docs#connect-your-channels","content":"Bring in conversations from wherever your customers are:"},"1998":{"id":"/docs-36","page_id":"/docs","tags":[],"type":"text","url":"/docs#connect-your-channels","content":"Channels Overview — Start here for the big picture"},"1999":{"id":"/docs-37","page_id":"/docs","tags":[],"type":"text","url":"/docs#connect-your-channels","content":"WhatsApp — Set up WhatsApp Business API"},"2000":{"id":"/docs-38","page_id":"/docs","tags":[],"type":"text","url":"/docs#connect-your-channels","content":"Instagram — Connect your Instagram Business account"},"2001":{"id":"/docs-39","page_id":"/docs","tags":[],"type":"text","url":"/docs#connect-your-channels","content":"Facebook — Link your Facebook Pages"},"2002":{"id":"/docs-40","page_id":"/docs","tags":[],"type":"text","url":"/docs#connect-your-channels","content":"WebChat — Add a chat widget to your website"},"2003":{"id":"/docs-41","page_id":"/docs","tags":[],"type":"text","url":"/docs#connect-your-channels","content":"Email — Forward your support inbox into Cloodot"},"2004":{"id":"/docs-42","page_id":"/docs","tags":[],"type":"text","url":"/docs#connect-your-channels","content":"Running WhatsApp at scale? See WhatsApp Health, Catalogues, Flows, and migrating an existing number."},"2005":{"id":"/docs-43","page_id":"/docs","tags":[],"type":"text","url":"/docs#2-work-your-inbox","content":"Every conversation in one place, plus the tools that make replies fast:"},"2006":{"id":"/docs-44","page_id":"/docs","tags":[],"type":"text","url":"/docs#2-work-your-inbox","content":"Inbox Guide — Managing conversations end-to-end, assignment, and internal notes"},"2007":{"id":"/docs-45","page_id":"/docs","tags":[],"type":"text","url":"/docs#2-work-your-inbox","content":"Canned Responses — Save replies you use often and insert them with `/`"},"2008":{"id":"/docs-46","page_id":"/docs","tags":[],"type":"text","url":"/docs#2-work-your-inbox","content":"Documents — Upload files once, send them in any conversation"},"2009":{"id":"/docs-47","page_id":"/docs","tags":[],"type":"text","url":"/docs#2-work-your-inbox","content":"Labels — Organize with custom labels (your AI agent can apply them too)"},"2010":{"id":"/docs-48","page_id":"/docs","tags":[],"type":"text","url":"/docs#2-work-your-inbox","content":"Snooze — Set conversations aside and have them come back when you need them"},"2011":{"id":"/docs-49","page_id":"/docs","tags":[],"type":"text","url":"/docs#2-work-your-inbox","content":"Sessions — Review past interactions with summaries and sentiment"},"2012":{"id":"/docs-50","page_id":"/docs","tags":[],"type":"text","url":"/docs#2-work-your-inbox","content":"CSAT — Collect and analyze satisfaction ratings"},"2013":{"id":"/docs-51","page_id":"/docs","tags":[],"type":"text","url":"/docs#know-your-customers","content":"Contacts Overview — How contacts work in Cloodot"},"2014":{"id":"/docs-52","page_id":"/docs","tags":[],"type":"text","url":"/docs#know-your-customers","content":"All Contacts — Search, filter, and manage everyone in one table"},"2015":{"id":"/docs-53","page_id":"/docs","tags":[],"type":"text","url":"/docs#know-your-customers","content":"Import Contacts — Bulk import from a CSV file"},"2016":{"id":"/docs-54","page_id":"/docs","tags":[],"type":"text","url":"/docs#know-your-customers","content":"Segments — Group contacts automatically based on criteria you set"},"2017":{"id":"/docs-55","page_id":"/docs","tags":[],"type":"text","url":"/docs#know-your-customers","content":"Watchlists — Monitor important contact segments in one live view"},"2018":{"id":"/docs-56","page_id":"/docs","tags":[],"type":"text","url":"/docs#know-your-customers","content":"Deals — Move contacts through your pipeline on a drag-and-drop board"},"2019":{"id":"/docs-57","page_id":"/docs","tags":[],"type":"text","url":"/docs#know-your-customers","content":"Custom Fields — Add your own fields for contacts and conversations"},"2020":{"id":"/docs-58","page_id":"/docs","tags":[],"type":"text","url":"/docs#3-automate-with-ai","content":"Intelligence Overview — What your AI agent can do"},"2021":{"id":"/docs-59","page_id":"/docs","tags":[],"type":"text","url":"/docs#3-automate-with-ai","content":"AI Agent — Give your AI agent a personality"},"2022":{"id":"/docs-60","page_id":"/docs","tags":[],"type":"text","url":"/docs#3-automate-with-ai","content":"Knowledge Base — Teach it about your business"},"2023":{"id":"/docs-61","page_id":"/docs","tags":[],"type":"text","url":"/docs#3-automate-with-ai","content":"FAQ Management — Answer common questions automatically"},"2024":{"id":"/docs-62","page_id":"/docs","tags":[],"type":"text","url":"/docs#3-automate-with-ai","content":"Collections — Showcase products and services in conversations"},"2025":{"id":"/docs-63","page_id":"/docs","tags":[],"type":"text","url":"/docs#3-automate-with-ai","content":"Procedures — Interactive scenarios with quick replies and skills"},"2026":{"id":"/docs-64","page_id":"/docs","tags":[],"type":"text","url":"/docs#3-automate-with-ai","content":"Skill Sets — Add custom 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API"},"2033":{"id":"/docs-71","page_id":"/docs","tags":[],"type":"text","url":"/docs#build-your-own","content":"Copilot — Run your workspace by asking in plain language"},"2034":{"id":"/docs-72","page_id":"/docs","tags":[],"type":"text","url":"/docs#4-reach-out","content":"Reach your customers proactively:"},"2035":{"id":"/docs-73","page_id":"/docs","tags":[],"type":"text","url":"/docs#4-reach-out","content":"Campaigns — Send WhatsApp marketing campaigns to the right people"},"2036":{"id":"/docs-74","page_id":"/docs","tags":[],"type":"text","url":"/docs#4-reach-out","content":"WhatsApp Templates — Create and manage message templates"},"2037":{"id":"/docs-75","page_id":"/docs","tags":[],"type":"text","url":"/docs#5-measure-what-happened","content":"Insights Overview — Your analytics home base"},"2038":{"id":"/docs-76","page_id":"/docs","tags":[],"type":"text","url":"/docs#5-measure-what-happened","content":"Conversation Insights — Response times, sentiment, and patterns"},"2039":{"id":"/docs-77","page_id":"/docs","tags":[],"type":"text","url":"/docs#5-measure-what-happened","content":"Campaigns — Campaign performance and engagement"},"2040":{"id":"/docs-78","page_id":"/docs","tags":[],"type":"text","url":"/docs#5-measure-what-happened","content":"Ad Insights — Performance for click-to-message ads"},"2041":{"id":"/docs-79","page_id":"/docs","tags":[],"type":"text","url":"/docs#5-measure-what-happened","content":"Collection Insights — How much of your catalog your AI agent actually uses"},"2042":{"id":"/docs-80","page_id":"/docs","tags":[],"type":"text","url":"/docs#5-measure-what-happened","content":"FAQ Insights — Coverage and growth of your FAQ library"},"2043":{"id":"/docs-81","page_id":"/docs","tags":[],"type":"text","url":"/docs#workspace-settings","content":"Organization Settings — Settings for your whole workspace"},"2044":{"id":"/docs-82","page_id":"/docs","tags":[],"type":"text","url":"/docs#workspace-settings","content":"Profile — Your workspace's name and details"},"2045":{"id":"/docs-83","page_id":"/docs","tags":[],"type":"text","url":"/docs#workspace-settings","content":"Business Hours — When you're available (so your AI agent knows when to step in)"},"2046":{"id":"/docs-84","page_id":"/docs","tags":[],"type":"text","url":"/docs#workspace-settings","content":"Members and Teams — Invite your team and set permissions"},"2047":{"id":"/docs-85","page_id":"/docs","tags":[],"type":"text","url":"/docs#workspace-settings","content":"**Presets** — Canned Responses, Labels, Custom Fields, Documents"},"2048":{"id":"/docs-86","page_id":"/docs","tags":[],"type":"text","url":"/docs#integrations","content":"Integrations Overview — Connect the other tools your business runs on"},"2049":{"id":"/docs-87","page_id":"/docs","tags":[],"type":"text","url":"/docs#integrations","content":"Shopify — Look up customers, products, and orders from your store"},"2050":{"id":"/docs-88","page_id":"/docs","tags":[],"type":"text","url":"/docs#developers","content":"API Keys — Create and manage API keys"},"2051":{"id":"/docs-89","page_id":"/docs","tags":[],"type":"text","url":"/docs#developers","content":"Developer Logs — Monitor API, MCP, and skill set traffic"},"2052":{"id":"/docs-90","page_id":"/docs","tags":[],"type":"text","url":"/docs#developers","content":"MCP Servers — Extend Copilot with custom tools"},"2053":{"id":"/docs-91","page_id":"/docs","tags":[],"type":"text","url":"/docs#account-settings","content":"Account Settings — Your personal preferences"},"2054":{"id":"/docs-92","page_id":"/docs","tags":[],"type":"text","url":"/docs#account-settings","content":"Profile — Your name and contact info"},"2055":{"id":"/docs-93","page_id":"/docs","tags":[],"type":"text","url":"/docs#account-settings","content":"Appearance — Light mode, dark mode, or match your system"},"2056":{"id":"/docs-94","page_id":"/docs","tags":[],"type":"text","url":"/docs#account-settings","content":"Security — Password and active sessions"},"2057":{"id":"/docs-95","page_id":"/docs","tags":[],"type":"text","url":"/docs#account-settings","content":"Notifications — Control what notifications you get and when"},"2058":{"id":"/docs-96","page_id":"/docs","tags":[],"type":"text","url":"/docs#billing","content":"Billing & Plans — Subscription, message credits, and usage"},"2059":{"id":"/docs-97","page_id":"/docs","tags":[],"type":"text","url":"/docs#billing","content":"Invoices — Invoice history and receipts"},"2060":{"id":"/docs-98","page_id":"/docs","tags":[],"type":"text","url":"/docs#need-help","content":"Check the Troubleshooting Guide for common issues"},"2061":{"id":"/docs-99","page_id":"/docs","tags":[],"type":"text","url":"/docs#need-help","content":"Browse the guides above for step-by-step help on specific features"},"2062":{"id":"/docs-100","page_id":"/docs","tags":[],"type":"text","url":"/docs#need-help","content":"Still stuck? Email support — we're happy to help"},"2063":{"id":"/docs-101","page_id":"/docs","tags":[],"type":"text","url":"/docs#need-help","content":"Ready to go? Create your account."},"2064":{"id":"/docs/insights/ads","page_id":"/docs/insights/ads","type":"page","content":"Ad Insights","breadcrumbs":["Docs","Measure","Insights"],"tags":[],"url":"/docs/insights/ads"},"2065":{"id":"/docs/insights/ads-0","page_id":"/docs/insights/ads","tags":[],"type":"text","url":"/docs/insights/ads","content":"Track messages from click-to-message ads across WhatsApp, Instagram, and Facebook."},"2066":{"id":"/docs/insights/ads-1","page_id":"/docs/insights/ads","type":"heading","tags":[],"url":"/docs/insights/ads#metrics-at-a-glance","content":"Metrics at a glance"},"2067":{"id":"/docs/insights/ads-2","page_id":"/docs/insights/ads","type":"heading","tags":[],"url":"/docs/insights/ads#open-ad-insights","content":"Open Ad Insights"},"2068":{"id":"/docs/insights/ads-3","page_id":"/docs/insights/ads","type":"heading","tags":[],"url":"/docs/insights/ads#how-tracking-works","content":"How tracking works"},"2069":{"id":"/docs/insights/ads-4","page_id":"/docs/insights/ads","type":"heading","tags":[],"url":"/docs/insights/ads#filters","content":"Filters"},"2070":{"id":"/docs/insights/ads-5","page_id":"/docs/insights/ads","type":"heading","tags":[],"url":"/docs/insights/ads#time-range","content":"Time range"},"2071":{"id":"/docs/insights/ads-6","page_id":"/docs/insights/ads","type":"heading","tags":[],"url":"/docs/insights/ads#channel-filter","content":"Channel filter"},"2072":{"id":"/docs/insights/ads-7","page_id":"/docs/insights/ads","type":"heading","tags":[],"url":"/docs/insights/ads#granularity","content":"Granularity"},"2073":{"id":"/docs/insights/ads-8","page_id":"/docs/insights/ads","type":"heading","tags":[],"url":"/docs/insights/ads#summary-cards","content":"Summary cards"},"2074":{"id":"/docs/insights/ads-9","page_id":"/docs/insights/ads","type":"heading","tags":[],"url":"/docs/insights/ads#ad-message-trends","content":"Ad message trends"},"2075":{"id":"/docs/insights/ads-10","page_id":"/docs/insights/ads","type":"heading","tags":[],"url":"/docs/insights/ads#ad-source-types","content":"Ad source types"},"2076":{"id":"/docs/insights/ads-11","page_id":"/docs/insights/ads","type":"heading","tags":[],"url":"/docs/insights/ads#top-ad-headlines","content":"Top ad headlines"},"2077":{"id":"/docs/insights/ads-12","page_id":"/docs/insights/ads","type":"heading","tags":[],"url":"/docs/insights/ads#best-practices","content":"Best practices"},"2078":{"id":"/docs/insights/ads-13","page_id":"/docs/insights/ads","type":"heading","tags":[],"url":"/docs/insights/ads#monitor-regularly","content":"Monitor regularly"},"2079":{"id":"/docs/insights/ads-14","page_id":"/docs/insights/ads","type":"heading","tags":[],"url":"/docs/insights/ads#optimize-ads","content":"Optimize ads"},"2080":{"id":"/docs/insights/ads-15","page_id":"/docs/insights/ads","type":"heading","tags":[],"url":"/docs/insights/ads#combine-with-conversation-insights","content":"Combine with Conversation Insights"},"2081":{"id":"/docs/insights/ads-16","page_id":"/docs/insights/ads","type":"heading","tags":[],"url":"/docs/insights/ads#troubleshooting","content":"Troubleshooting"},"2082":{"id":"/docs/insights/ads-17","page_id":"/docs/insights/ads","type":"heading","tags":[],"url":"/docs/insights/ads#no-data-showing","content":"No data showing"},"2083":{"id":"/docs/insights/ads-18","page_id":"/docs/insights/ads","type":"heading","tags":[],"url":"/docs/insights/ads#a-channel-shows-zero-even-though-ads-are-running","content":"A channel shows zero even though ads are running"},"2084":{"id":"/docs/insights/ads-19","page_id":"/docs/insights/ads","type":"heading","tags":[],"url":"/docs/insights/ads#counts-seem-low","content":"Counts seem low"},"2085":{"id":"/docs/insights/ads-20","page_id":"/docs/insights/ads","type":"heading","tags":[],"url":"/docs/insights/ads#related-topics","content":"Related topics"},"2086":{"id":"/docs/insights/ads-21","page_id":"/docs/insights/ads","tags":[],"type":"text","url":"/docs/insights/ads","content":"See which click-to-message ads are driving customer messages across WhatsApp, Instagram, and Facebook, and double down on what's working."},"2087":{"id":"/docs/insights/ads-22","page_id":"/docs/insights/ads","tags":[],"type":"text","url":"/docs/insights/ads#metrics-at-a-glance","content":"**Ad message volume** — total messages originating from ads"},"2088":{"id":"/docs/insights/ads-23","page_id":"/docs/insights/ads","tags":[],"type":"text","url":"/docs/insights/ads#metrics-at-a-glance","content":"**Channel breakdown** — WhatsApp vs. Instagram vs. Facebook"},"2089":{"id":"/docs/insights/ads-24","page_id":"/docs/insights/ads","tags":[],"type":"text","url":"/docs/insights/ads#metrics-at-a-glance","content":"**Source types** — which ad formats generate engagement"},"2090":{"id":"/docs/insights/ads-25","page_id":"/docs/insights/ads","tags":[],"type":"text","url":"/docs/insights/ads#metrics-at-a-glance","content":"**Top headlines** — the copy that drives the most messages"},"2091":{"id":"/docs/insights/ads-26","page_id":"/docs/insights/ads","tags":[],"type":"text","url":"/docs/insights/ads#metrics-at-a-glance","content":"**Trends** — ad message volume over time"},"2092":{"id":"/docs/insights/ads-27","page_id":"/docs/insights/ads","tags":[],"type":"text","url":"/docs/insights/ads#open-ad-insights","content":"Click **Insights** in the left sidebar."},"2093":{"id":"/docs/insights/ads-28","page_id":"/docs/insights/ads","tags":[],"type":"text","url":"/docs/insights/ads#open-ad-insights","content":"Click **Ads**."},"2094":{"id":"/docs/insights/ads-29","page_id":"/docs/insights/ads","tags":[],"type":"text","url":"/docs/insights/ads#how-tracking-works","content":"When someone taps a click-to-message ad (for example, a \"Send WhatsApp Message\" button on a Facebook or Instagram ad), the incoming message carries referral data from the ad platform. Cloodot reads that data and attributes the conversation automatically."},"2095":{"id":"/docs/insights/ads-30","page_id":"/docs/insights/ads","tags":[],"type":"text","url":"/docs/insights/ads#how-tracking-works","content":"Supported ad formats:"},"2096":{"id":"/docs/insights/ads-31","page_id":"/docs/insights/ads","tags":[],"type":"text","url":"/docs/insights/ads#how-tracking-works","content":"**WhatsApp** — click-to-WhatsApp ads from Facebook and Instagram"},"2097":{"id":"/docs/insights/ads-32","page_id":"/docs/insights/ads","tags":[],"type":"text","url":"/docs/insights/ads#how-tracking-works","content":"**Instagram** — click-to-Instagram DM ads"},"2098":{"id":"/docs/insights/ads-33","page_id":"/docs/insights/ads","tags":[],"type":"text","url":"/docs/insights/ads#how-tracking-works","content":"**Facebook** — click-to-Messenger ads"},"2099":{"id":"/docs/insights/ads-34","page_id":"/docs/insights/ads","tags":[],"type":"text","url":"/docs/insights/ads#time-range","content":"**Last 7 days** (default)"},"2100":{"id":"/docs/insights/ads-35","page_id":"/docs/insights/ads","tags":[],"type":"text","url":"/docs/insights/ads#time-range","content":"**Today**"},"2101":{"id":"/docs/insights/ads-36","page_id":"/docs/insights/ads","tags":[],"type":"text","url":"/docs/insights/ads#time-range","content":"**Yesterday**"},"2102":{"id":"/docs/insights/ads-37","page_id":"/docs/insights/ads","tags":[],"type":"text","url":"/docs/insights/ads#time-range","content":"**This month**"},"2103":{"id":"/docs/insights/ads-38","page_id":"/docs/insights/ads","tags":[],"type":"text","url":"/docs/insights/ads#time-range","content":"**This year**"},"2104":{"id":"/docs/insights/ads-39","page_id":"/docs/insights/ads","tags":[],"type":"text","url":"/docs/insights/ads#time-range","content":"**All time**"},"2105":{"id":"/docs/insights/ads-40","page_id":"/docs/insights/ads","tags":[],"type":"text","url":"/docs/insights/ads#time-range","content":"**Custom range** — pick start and end dates"},"2106":{"id":"/docs/insights/ads-41","page_id":"/docs/insights/ads","tags":[],"type":"text","url":"/docs/insights/ads#channel-filter","content":"Open the **Channel Filter** dropdown and pick one or more channels. Leave it empty to include all channels."},"2107":{"id":"/docs/insights/ads-42","page_id":"/docs/insights/ads","tags":[],"type":"text","url":"/docs/insights/ads#granularity","content":"Group trend data by:"},"2108":{"id":"/docs/insights/ads-43","page_id":"/docs/insights/ads","tags":[],"type":"text","url":"/docs/insights/ads#granularity","content":"**Daily** (default)"},"2109":{"id":"/docs/insights/ads-44","page_id":"/docs/insights/ads","tags":[],"type":"text","url":"/docs/insights/ads#granularity","content":"**Weekly**"},"2110":{"id":"/docs/insights/ads-45","page_id":"/docs/insights/ads","tags":[],"type":"text","url":"/docs/insights/ads#granularity","content":"**Monthly**"},"2111":{"id":"/docs/insights/ads-46","page_id":"/docs/insights/ads","tags":[],"type":"text","url":"/docs/insights/ads#summary-cards","content":"Four stat cards at the top of the page:"},"2112":{"id":"/docs/insights/ads-47","page_id":"/docs/insights/ads","tags":[],"type":"text","url":"/docs/insights/ads#summary-cards","content":"**Total Ad Messages** — every message from ads in the selected period"},"2113":{"id":"/docs/insights/ads-48","page_id":"/docs/insights/ads","tags":[],"type":"text","url":"/docs/insights/ads#summary-cards","content":"**WhatsApp Ads** — messages from WhatsApp click-to-message ads"},"2114":{"id":"/docs/insights/ads-49","page_id":"/docs/insights/ads","tags":[],"type":"text","url":"/docs/insights/ads#summary-cards","content":"**Instagram Ads** — messages from Instagram click-to-message ads"},"2115":{"id":"/docs/insights/ads-50","page_id":"/docs/insights/ads","tags":[],"type":"text","url":"/docs/insights/ads#summary-cards","content":"**Facebook Ads** — messages from Facebook click-to-message ads"},"2116":{"id":"/docs/insights/ads-51","page_id":"/docs/insights/ads","tags":[],"type":"text","url":"/docs/insights/ads#ad-message-trends","content":"The trend chart plots ad message volume over time. Switch between daily, weekly, and monthly with the granularity selector."},"2117":{"id":"/docs/insights/ads-52","page_id":"/docs/insights/ads","tags":[],"type":"text","url":"/docs/insights/ads#ad-message-trends","content":"A **Live** badge marks data that refreshes automatically."},"2118":{"id":"/docs/insights/ads-53","page_id":"/docs/insights/ads","tags":[],"type":"text","url":"/docs/insights/ads#ad-message-trends","content":"Hover any point to see the exact count for that period."},"2119":{"id":"/docs/insights/ads-54","page_id":"/docs/insights/ads","tags":[],"type":"text","url":"/docs/insights/ads#ad-source-types","content":"The source type table breaks messages down by the ad format that drove them. Typical entries:"},"2120":{"id":"/docs/insights/ads-55","page_id":"/docs/insights/ads","tags":[],"type":"text","url":"/docs/insights/ads#ad-source-types","content":"**CLICK\\_TO\\_WHATSAPP\\_AD** — a WhatsApp button on a Facebook or Instagram ad"},"2121":{"id":"/docs/insights/ads-56","page_id":"/docs/insights/ads","tags":[],"type":"text","url":"/docs/insights/ads#ad-source-types","content":"**POST** — an organic post with referral tracking"},"2122":{"id":"/docs/insights/ads-57","page_id":"/docs/insights/ads","tags":[],"type":"text","url":"/docs/insights/ads#ad-source-types","content":"Other platform-specific source types"},"2123":{"id":"/docs/insights/ads-58","page_id":"/docs/insights/ads","tags":[],"type":"text","url":"/docs/insights/ads#top-ad-headlines","content":"The headlines table ranks the top 20 ad headlines by message count. Use it to:"},"2124":{"id":"/docs/insights/ads-59","page_id":"/docs/insights/ads","tags":[],"type":"text","url":"/docs/insights/ads#top-ad-headlines","content":"Spot the copy that drives the most engagement"},"2125":{"id":"/docs/insights/ads-60","page_id":"/docs/insights/ads","tags":[],"type":"text","url":"/docs/insights/ads#top-ad-headlines","content":"Shift budget toward winning headlines"},"2126":{"id":"/docs/insights/ads-61","page_id":"/docs/insights/ads","tags":[],"type":"text","url":"/docs/insights/ads#top-ad-headlines","content":"Compare A/B variants side by side"},"2127":{"id":"/docs/insights/ads-62","page_id":"/docs/insights/ads","tags":[],"type":"text","url":"/docs/insights/ads#monitor-regularly","content":"Check ad performance after launching new campaigns."},"2128":{"id":"/docs/insights/ads-63","page_id":"/docs/insights/ads","tags":[],"type":"text","url":"/docs/insights/ads#monitor-regularly","content":"Compare weekly trends to catch growth or decline early."},"2129":{"id":"/docs/insights/ads-64","page_id":"/docs/insights/ads","tags":[],"type":"text","url":"/docs/insights/ads#monitor-regularly","content":"Use the channel breakdown to see where your audience actually is."},"2130":{"id":"/docs/insights/ads-65","page_id":"/docs/insights/ads","tags":[],"type":"text","url":"/docs/insights/ads#optimize-ads","content":"**Back the winners** — move budget toward headlines with the most messages."},"2131":{"id":"/docs/insights/ads-66","page_id":"/docs/insights/ads","tags":[],"type":"text","url":"/docs/insights/ads#optimize-ads","content":"**Test new copy** — try variations of your strongest headlines."},"2132":{"id":"/docs/insights/ads-67","page_id":"/docs/insights/ads","tags":[],"type":"text","url":"/docs/insights/ads#optimize-ads","content":"**Channel focus** — if one channel clearly outperforms, shift spend there."},"2133":{"id":"/docs/insights/ads-68","page_id":"/docs/insights/ads","tags":[],"type":"text","url":"/docs/insights/ads#combine-with-conversation-insights","content":"Conversation Insights show what happens *after* the ad message — sentiment, resolution, agent performance."},"2134":{"id":"/docs/insights/ads-69","page_id":"/docs/insights/ads","tags":[],"type":"text","url":"/docs/insights/ads#combine-with-conversation-insights","content":"Use both together to track whether ad-driven messages turn into real conversations."},"2135":{"id":"/docs/insights/ads-70","page_id":"/docs/insights/ads","tags":[],"type":"text","url":"/docs/insights/ads#no-data-showing","content":"Confirm you have click-to-message ads running right now."},"2136":{"id":"/docs/insights/ads-71","page_id":"/docs/insights/ads","tags":[],"type":"text","url":"/docs/insights/ads#no-data-showing","content":"Check that WhatsApp, Instagram, and Facebook channels are connected."},"2137":{"id":"/docs/insights/ads-72","page_id":"/docs/insights/ads","tags":[],"type":"text","url":"/docs/insights/ads#no-data-showing","content":"Make sure ads are configured as click-to-message (not click-to-website)."},"2138":{"id":"/docs/insights/ads-73","page_id":"/docs/insights/ads","tags":[],"type":"text","url":"/docs/insights/ads#no-data-showing","content":"Expand the time range to **All time** to rule out a narrow window."},"2139":{"id":"/docs/insights/ads-74","page_id":"/docs/insights/ads","tags":[],"type":"text","url":"/docs/insights/ads#a-channel-shows-zero-even-though-ads-are-running","content":"Confirm the channel is connected in Cloodot."},"2140":{"id":"/docs/insights/ads-75","page_id":"/docs/insights/ads","tags":[],"type":"text","url":"/docs/insights/ads#a-channel-shows-zero-even-though-ads-are-running","content":"Verify the ad targets the right WhatsApp number or Instagram/Facebook page."},"2141":{"id":"/docs/insights/ads-76","page_id":"/docs/insights/ads","tags":[],"type":"text","url":"/docs/insights/ads#a-channel-shows-zero-even-though-ads-are-running","content":"Check that the ad platform is sending referral data in the ad configuration."},"2142":{"id":"/docs/insights/ads-77","page_id":"/docs/insights/ads","tags":[],"type":"text","url":"/docs/insights/ads#counts-seem-low","content":"Ad Insights only counts messages that arrive with referral metadata from the ad platform. Some platforms don't attach that metadata in every case. Also confirm the time range matches when your ads were actually live."},"2143":{"id":"/docs/insights/ads-78","page_id":"/docs/insights/ads","tags":[],"type":"text","url":"/docs/insights/ads#related-topics","content":"Conversation Insights — Overall conversation analytics"},"2144":{"id":"/docs/insights/ads-79","page_id":"/docs/insights/ads","tags":[],"type":"text","url":"/docs/insights/ads#related-topics","content":"Campaigns — Campaign performance"},"2145":{"id":"/docs/insights/ads-80","page_id":"/docs/insights/ads","tags":[],"type":"text","url":"/docs/insights/ads#related-topics","content":"Channels Overview — Channel connections"},"2146":{"id":"/docs/insights/collections","page_id":"/docs/insights/collections","type":"page","content":"Collection Insights","breadcrumbs":["Docs","Measure","Insights"],"tags":[],"url":"/docs/insights/collections"},"2147":{"id":"/docs/insights/collections-0","page_id":"/docs/insights/collections","tags":[],"type":"text","url":"/docs/insights/collections","content":"See how much of your catalog the AI agent actually uses, which collections carry the work, and which items customers see."},"2148":{"id":"/docs/insights/collections-1","page_id":"/docs/insights/collections","type":"heading","tags":[],"url":"/docs/insights/collections#open-collection-insights","content":"Open Collection Insights"},"2149":{"id":"/docs/insights/collections-2","page_id":"/docs/insights/collections","type":"heading","tags":[],"url":"/docs/insights/collections#displays","content":"Displays"},"2150":{"id":"/docs/insights/collections-3","page_id":"/docs/insights/collections","type":"heading","tags":[],"url":"/docs/insights/collections#where-the-displays-came-from","content":"Where the displays came from"},"2151":{"id":"/docs/insights/collections-4","page_id":"/docs/insights/collections","type":"heading","tags":[],"url":"/docs/insights/collections#most-shown-items","content":"Most shown items"},"2152":{"id":"/docs/insights/collections-5","page_id":"/docs/insights/collections","type":"heading","tags":[],"url":"/docs/insights/collections#when-theres-no-data-yet","content":"When there's no data yet"},"2153":{"id":"/docs/insights/collections-6","page_id":"/docs/insights/collections","type":"heading","tags":[],"url":"/docs/insights/collections#related-topics","content":"Related topics"},"2154":{"id":"/docs/insights/collections-7","page_id":"/docs/insights/collections","tags":[],"type":"text","url":"/docs/insights/collections","content":"Every collection you build is a bet on what customers will ask for. **Insights** tells you which bets are paying off: how often the AI agent put something from your catalog in front of a customer, where those displays came from, and how much of what you built is being used at all."},"2155":{"id":"/docs/insights/collections-8","page_id":"/docs/insights/collections","tags":[],"type":"text","url":"/docs/insights/collections","content":"It lives on the Collections page itself, as a tab beside the catalog — one page for your catalogs and their numbers, not two. That page sits under **Intelligence** → **Collections**, with the rest of the knowledge your agent draws on."},"2156":{"id":"/docs/insights/collections-9","page_id":"/docs/insights/collections","tags":[],"type":"text","url":"/docs/insights/collections#open-collection-insights","content":"Open **Intelligence** from your dashboard."},"2157":{"id":"/docs/insights/collections-10","page_id":"/docs/insights/collections","tags":[],"type":"text","url":"/docs/insights/collections#open-collection-insights","content":"Select **Collections** under **Knowledge**."},"2158":{"id":"/docs/insights/collections-11","page_id":"/docs/insights/collections","tags":[],"type":"text","url":"/docs/insights/collections#open-collection-insights","content":"Switch to the **Insights** tab."},"2159":{"id":"/docs/insights/collections-12","page_id":"/docs/insights/collections","tags":[],"type":"text","url":"/docs/insights/collections#open-collection-insights","content":"Pick a window at the top right — **7**, **14**, or **30 days**. Every figure on the page follows it."},"2160":{"id":"/docs/insights/collections-13","page_id":"/docs/insights/collections","tags":[],"type":"text","url":"/docs/insights/collections#displays","content":"The headline counts every time the agent showed an item to a customer over the window, and compares it with the period immediately before, so a number has a direction and not just a size."},"2161":{"id":"/docs/insights/collections-14","page_id":"/docs/insights/collections","tags":[],"type":"text","url":"/docs/insights/collections#displays","content":"Below it, the daily chart shows the shape behind that total — a steady week reads differently from one that climbed on Thursday and stopped. Under the chart, three facts the total doesn't carry:"},"2162":{"id":"/docs/insights/collections-15","page_id":"/docs/insights/collections","tags":[],"type":"text","url":"/docs/insights/collections#displays","content":"**Busiest day** — the single day with the most displays"},"2163":{"id":"/docs/insights/collections-16","page_id":"/docs/insights/collections","tags":[],"type":"text","url":"/docs/insights/collections#displays","content":"**Items shown** — how many distinct items the agent reached for, out of everything in your catalog"},"2164":{"id":"/docs/insights/collections-17","page_id":"/docs/insights/collections","tags":[],"type":"text","url":"/docs/insights/collections#displays","content":"**Collections used** — the same, per collection"},"2165":{"id":"/docs/insights/collections-18","page_id":"/docs/insights/collections","tags":[],"type":"text","url":"/docs/insights/collections#displays","content":"**Items shown** is the number to watch. A catalog of 400 items where 30 ever get shown isn't a demand problem — it usually means the other 370 need better titles and descriptions so the agent can find them."},"2166":{"id":"/docs/insights/collections-19","page_id":"/docs/insights/collections","tags":[],"type":"text","url":"/docs/insights/collections#where-the-displays-came-from","content":"A leaderboard of your collections, biggest first. Each row shows its share of all displays, the raw count, and how many of its items were used — `21 of 48` means the agent reached into that collection for 21 different items and never touched the other 27."},"2167":{"id":"/docs/insights/collections-20","page_id":"/docs/insights/collections","tags":[],"type":"text","url":"/docs/insights/collections#where-the-displays-came-from","content":"Collections with nothing to report stay in the list, marked **No displays**. They're the point: an untouched collection is either badly named or genuinely retired, and both are worth knowing."},"2168":{"id":"/docs/insights/collections-21","page_id":"/docs/insights/collections","tags":[],"type":"text","url":"/docs/insights/collections#where-the-displays-came-from","content":"Click any row to open that collection's items."},"2169":{"id":"/docs/insights/collections-22","page_id":"/docs/insights/collections","tags":[],"type":"text","url":"/docs/insights/collections#most-shown-items","content":"The individual items customers saw most often, with:"},"2170":{"id":"/docs/insights/collections-23","page_id":"/docs/insights/collections","tags":[],"type":"text","url":"/docs/insights/collections#most-shown-items","content":"**Displays** — times the agent showed the item"},"2171":{"id":"/docs/insights/collections-24","page_id":"/docs/insights/collections","tags":[],"type":"text","url":"/docs/insights/collections#most-shown-items","content":"**Conversations** — how many *different* conversations saw it, so a single chat that saw the same item four times counts once"},"2172":{"id":"/docs/insights/collections-25","page_id":"/docs/insights/collections","tags":[],"type":"text","url":"/docs/insights/collections#most-shown-items","content":"**Trend** — the daily shape over the window"},"2173":{"id":"/docs/insights/collections-26","page_id":"/docs/insights/collections","tags":[],"type":"text","url":"/docs/insights/collections#most-shown-items","content":"Click a row to jump to that item's collection and edit its title, description, or whether it surfaces at all."},"2174":{"id":"/docs/insights/collections-27","page_id":"/docs/insights/collections","tags":[],"type":"text","url":"/docs/insights/collections#when-theres-no-data-yet","content":"New or unreferenced collections show **No displays**, and a quiet workspace shows an empty report with the window control still available — try a longer one. Once the agent starts surfacing items in replies, the numbers fill in."},"2175":{"id":"/docs/insights/collections-28","page_id":"/docs/insights/collections","tags":[],"type":"text","url":"/docs/insights/collections#related-topics","content":"Collections — create and manage the items the AI agent can show"},"2176":{"id":"/docs/insights/collections-29","page_id":"/docs/insights/collections","tags":[],"type":"text","url":"/docs/insights/collections#related-topics","content":"Insights Overview — explore other analytics"},"2177":{"id":"/docs/insights/collections-30","page_id":"/docs/insights/collections","tags":[],"type":"text","url":"/docs/insights/collections#related-topics","content":"FAQ Insights — see how well your knowledge base is performing"},"2178":{"id":"/docs/insights/collections-31","page_id":"/docs/insights/collections","tags":[],"type":"text","url":"/docs/insights/collections#related-topics","content":"AI Agent — tune how the AI agent recommends items"},"2179":{"id":"/docs/insights/conversations","page_id":"/docs/insights/conversations","type":"page","content":"Conversation Insights","breadcrumbs":["Docs","Measure","Insights"],"tags":[],"url":"/docs/insights/conversations"},"2180":{"id":"/docs/insights/conversations-0","page_id":"/docs/insights/conversations","tags":[],"type":"text","url":"/docs/insights/conversations","content":"Track sessions, agent performance, sentiment, and traffic patterns."},"2181":{"id":"/docs/insights/conversations-1","page_id":"/docs/insights/conversations","type":"heading","tags":[],"url":"/docs/insights/conversations#metrics-at-a-glance","content":"Metrics at a glance"},"2182":{"id":"/docs/insights/conversations-2","page_id":"/docs/insights/conversations","type":"heading","tags":[],"url":"/docs/insights/conversations#open-conversation-insights","content":"Open Conversation Insights"},"2183":{"id":"/docs/insights/conversations-3","page_id":"/docs/insights/conversations","type":"heading","tags":[],"url":"/docs/insights/conversations#filters","content":"Filters"},"2184":{"id":"/docs/insights/conversations-4","page_id":"/docs/insights/conversations","type":"heading","tags":[],"url":"/docs/insights/conversations#time-range","content":"Time range"},"2185":{"id":"/docs/insights/conversations-5","page_id":"/docs/insights/conversations","type":"heading","tags":[],"url":"/docs/insights/conversations#channel-filter","content":"Channel filter"},"2186":{"id":"/docs/insights/conversations-6","page_id":"/docs/insights/conversations","type":"heading","tags":[],"url":"/docs/insights/conversations#conversation-counts","content":"Conversation counts"},"2187":{"id":"/docs/insights/conversations-7","page_id":"/docs/insights/conversations","type":"heading","tags":[],"url":"/docs/insights/conversations#agent-performance","content":"Agent performance"},"2188":{"id":"/docs/insights/conversations-8","page_id":"/docs/insights/conversations","type":"heading","tags":[],"url":"/docs/insights/conversations#label-distribution","content":"Label distribution"},"2189":{"id":"/docs/insights/conversations-9","page_id":"/docs/insights/conversations","type":"heading","tags":[],"url":"/docs/insights/conversations#sentiment-distribution","content":"Sentiment distribution"},"2190":{"id":"/docs/insights/conversations-10","page_id":"/docs/insights/conversations","type":"heading","tags":[],"url":"/docs/insights/conversations#session-traffic","content":"Session traffic"},"2191":{"id":"/docs/insights/conversations-11","page_id":"/docs/insights/conversations","type":"heading","tags":[],"url":"/docs/insights/conversations#best-practices","content":"Best practices"},"2192":{"id":"/docs/insights/conversations-12","page_id":"/docs/insights/conversations","type":"heading","tags":[],"url":"/docs/insights/conversations#regular-monitoring","content":"Regular monitoring"},"2193":{"id":"/docs/insights/conversations-13","page_id":"/docs/insights/conversations","type":"heading","tags":[],"url":"/docs/insights/conversations#turning-insights-into-action","content":"Turning insights into action"},"2194":{"id":"/docs/insights/conversations-14","page_id":"/docs/insights/conversations","type":"heading","tags":[],"url":"/docs/insights/conversations#troubleshooting","content":"Troubleshooting"},"2195":{"id":"/docs/insights/conversations-15","page_id":"/docs/insights/conversations","type":"heading","tags":[],"url":"/docs/insights/conversations#no-data-showing","content":"No data showing"},"2196":{"id":"/docs/insights/conversations-16","page_id":"/docs/insights/conversations","type":"heading","tags":[],"url":"/docs/insights/conversations#data-not-updating","content":"Data not updating"},"2197":{"id":"/docs/insights/conversations-17","page_id":"/docs/insights/conversations","type":"heading","tags":[],"url":"/docs/insights/conversations#missing-agent-performance-section","content":"Missing Agent Performance section"},"2198":{"id":"/docs/insights/conversations-18","page_id":"/docs/insights/conversations","type":"heading","tags":[],"url":"/docs/insights/conversations#related-topics","content":"Related topics"},"2199":{"id":"/docs/insights/conversations-19","page_id":"/docs/insights/conversations","tags":[],"type":"text","url":"/docs/insights/conversations","content":"Track session volume, agent performance, customer sentiment, and weekly traffic patterns in one place."},"2200":{"id":"/docs/insights/conversations-20","page_id":"/docs/insights/conversations","tags":[],"type":"text","url":"/docs/insights/conversations#metrics-at-a-glance","content":"**Session counts** — totals, unassigned, AI vs. human assignments"},"2201":{"id":"/docs/insights/conversations-21","page_id":"/docs/insights/conversations","tags":[],"type":"text","url":"/docs/insights/conversations#metrics-at-a-glance","content":"**Agent performance** — per-agent response times and handovers"},"2202":{"id":"/docs/insights/conversations-22","page_id":"/docs/insights/conversations","tags":[],"type":"text","url":"/docs/insights/conversations#metrics-at-a-glance","content":"**Label distribution** — how conversations are categorized"},"2203":{"id":"/docs/insights/conversations-23","page_id":"/docs/insights/conversations","tags":[],"type":"text","url":"/docs/insights/conversations#metrics-at-a-glance","content":"**Sentiment** — positive, neutral, and negative breakdowns"},"2204":{"id":"/docs/insights/conversations-24","page_id":"/docs/insights/conversations","tags":[],"type":"text","url":"/docs/insights/conversations#metrics-at-a-glance","content":"**Traffic patterns** — when conversations happen during the week"},"2205":{"id":"/docs/insights/conversations-25","page_id":"/docs/insights/conversations","tags":[],"type":"text","url":"/docs/insights/conversations#open-conversation-insights","content":"Click **Insights** in the left sidebar."},"2206":{"id":"/docs/insights/conversations-26","page_id":"/docs/insights/conversations","tags":[],"type":"text","url":"/docs/insights/conversations#open-conversation-insights","content":"Click **Conversations** (selected by default)."},"2207":{"id":"/docs/insights/conversations-27","page_id":"/docs/insights/conversations","tags":[],"type":"text","url":"/docs/insights/conversations#time-range","content":"**Last 7 days** (default)"},"2208":{"id":"/docs/insights/conversations-28","page_id":"/docs/insights/conversations","tags":[],"type":"text","url":"/docs/insights/conversations#time-range","content":"**Today**"},"2209":{"id":"/docs/insights/conversations-29","page_id":"/docs/insights/conversations","tags":[],"type":"text","url":"/docs/insights/conversations#time-range","content":"**Yesterday**"},"2210":{"id":"/docs/insights/conversations-30","page_id":"/docs/insights/conversations","tags":[],"type":"text","url":"/docs/insights/conversations#time-range","content":"**This month**"},"2211":{"id":"/docs/insights/conversations-31","page_id":"/docs/insights/conversations","tags":[],"type":"text","url":"/docs/insights/conversations#time-range","content":"**This year**"},"2212":{"id":"/docs/insights/conversations-32","page_id":"/docs/insights/conversations","tags":[],"type":"text","url":"/docs/insights/conversations#time-range","content":"**All time**"},"2213":{"id":"/docs/insights/conversations-33","page_id":"/docs/insights/conversations","tags":[],"type":"text","url":"/docs/insights/conversations#channel-filter","content":"Open the **Channel Filter** dropdown and pick one or more of Instagram, Facebook, WhatsApp, or WebChat. Leave it empty to include every channel."},"2214":{"id":"/docs/insights/conversations-34","page_id":"/docs/insights/conversations","tags":[],"type":"text","url":"/docs/insights/conversations#conversation-counts","content":"**Total Sessions** — every conversation session in the selected range"},"2215":{"id":"/docs/insights/conversations-35","page_id":"/docs/insights/conversations","tags":[],"type":"text","url":"/docs/insights/conversations#conversation-counts","content":"**Unassigned Sessions** — conversations not yet assigned to an agent"},"2216":{"id":"/docs/insights/conversations-36","page_id":"/docs/insights/conversations","tags":[],"type":"text","url":"/docs/insights/conversations#conversation-counts","content":"**AI Agents** — sessions handled by the AI agent"},"2217":{"id":"/docs/insights/conversations-37","page_id":"/docs/insights/conversations","tags":[],"type":"text","url":"/docs/insights/conversations#conversation-counts","content":"**Human Agents** — sessions assigned to teammates, with an **Unreplied** sub-count"},"2218":{"id":"/docs/insights/conversations-38","page_id":"/docs/insights/conversations","tags":[],"type":"text","url":"/docs/insights/conversations#conversation-counts","content":"Counts update in real time (marked with a **Live** badge) and auto-refresh every 2 seconds."},"2219":{"id":"/docs/insights/conversations-39","page_id":"/docs/insights/conversations","tags":[],"type":"text","url":"/docs/insights/conversations#agent-performance","content":"Per-agent metrics for your human teammates — response times, handovers, and workload."},"2220":{"id":"/docs/insights/conversations-40","page_id":"/docs/insights/conversations","tags":[],"type":"text","url":"/docs/insights/conversations#label-distribution","content":"A bar chart that breaks conversations down by label, sorted by count, with each label's share as a percentage. Use it to:"},"2221":{"id":"/docs/insights/conversations-41","page_id":"/docs/insights/conversations","tags":[],"type":"text","url":"/docs/insights/conversations#label-distribution","content":"See what customers ask about most"},"2222":{"id":"/docs/insights/conversations-42","page_id":"/docs/insights/conversations","tags":[],"type":"text","url":"/docs/insights/conversations#label-distribution","content":"Watch how topic mix shifts over time"},"2223":{"id":"/docs/insights/conversations-43","page_id":"/docs/insights/conversations","tags":[],"type":"text","url":"/docs/insights/conversations#label-distribution","content":"Decide which topics need more agent or AI coverage"},"2224":{"id":"/docs/insights/conversations-44","page_id":"/docs/insights/conversations","tags":[],"type":"text","url":"/docs/insights/conversations#sentiment-distribution","content":"A bar chart of customer sentiment across conversations, categorized automatically as:"},"2225":{"id":"/docs/insights/conversations-45","page_id":"/docs/insights/conversations","tags":[],"type":"text","url":"/docs/insights/conversations#sentiment-distribution","content":"**Positive** — customers expressing satisfaction"},"2226":{"id":"/docs/insights/conversations-46","page_id":"/docs/insights/conversations","tags":[],"type":"text","url":"/docs/insights/conversations#sentiment-distribution","content":"**Neutral** — standard, factual exchanges"},"2227":{"id":"/docs/insights/conversations-47","page_id":"/docs/insights/conversations","tags":[],"type":"text","url":"/docs/insights/conversations#sentiment-distribution","content":"**Negative** — customers expressing concerns or frustration"},"2228":{"id":"/docs/insights/conversations-48","page_id":"/docs/insights/conversations","tags":[],"type":"text","url":"/docs/insights/conversations#sentiment-distribution","content":"Use it to track overall satisfaction, spot negative-sentiment spikes early, and measure whether changes you make are moving the needle."},"2229":{"id":"/docs/insights/conversations-49","page_id":"/docs/insights/conversations","tags":[],"type":"text","url":"/docs/insights/conversations#session-traffic","content":"A heatmap of when conversations happen during the week."},"2230":{"id":"/docs/insights/conversations-50","page_id":"/docs/insights/conversations","tags":[],"type":"text","url":"/docs/insights/conversations#session-traffic","content":"**Rows** — days, Monday through Sunday"},"2231":{"id":"/docs/insights/conversations-51","page_id":"/docs/insights/conversations","tags":[],"type":"text","url":"/docs/insights/conversations#session-traffic","content":"**Columns** — 24 hourly slots (0–1, 1–2, …)"},"2232":{"id":"/docs/insights/conversations-52","page_id":"/docs/insights/conversations","tags":[],"type":"text","url":"/docs/insights/conversations#session-traffic","content":"**Color** — light green for low activity, dark green for high, gray for none"},"2233":{"id":"/docs/insights/conversations-53","page_id":"/docs/insights/conversations","tags":[],"type":"text","url":"/docs/insights/conversations#session-traffic","content":"Hover any cell for the exact session count"},"2234":{"id":"/docs/insights/conversations-54","page_id":"/docs/insights/conversations","tags":[],"type":"text","url":"/docs/insights/conversations#session-traffic","content":"Use it to plan agent schedules around real peaks, account for customer time zones, and watch for seasonal shifts."},"2235":{"id":"/docs/insights/conversations-55","page_id":"/docs/insights/conversations","tags":[],"type":"text","url":"/docs/insights/conversations#regular-monitoring","content":"**Daily** — scan conversation counts"},"2236":{"id":"/docs/insights/conversations-56","page_id":"/docs/insights/conversations","tags":[],"type":"text","url":"/docs/insights/conversations#regular-monitoring","content":"**Weekly** — review sentiment and label distribution"},"2237":{"id":"/docs/insights/conversations-57","page_id":"/docs/insights/conversations","tags":[],"type":"text","url":"/docs/insights/conversations#regular-monitoring","content":"**Monthly** — review traffic patterns for staffing decisions"},"2238":{"id":"/docs/insights/conversations-58","page_id":"/docs/insights/conversations","tags":[],"type":"text","url":"/docs/insights/conversations#turning-insights-into-action","content":"**High unassigned count** — add agents or improve AI agent responses"},"2239":{"id":"/docs/insights/conversations-59","page_id":"/docs/insights/conversations","tags":[],"type":"text","url":"/docs/insights/conversations#turning-insights-into-action","content":"**Negative sentiment trend** — investigate root causes"},"2240":{"id":"/docs/insights/conversations-60","page_id":"/docs/insights/conversations","tags":[],"type":"text","url":"/docs/insights/conversations#turning-insights-into-action","content":"**Peak traffic times** — make sure coverage matches the peaks"},"2241":{"id":"/docs/insights/conversations-61","page_id":"/docs/insights/conversations","tags":[],"type":"text","url":"/docs/insights/conversations#turning-insights-into-action","content":"**Slow response times** — add training or capacity"},"2242":{"id":"/docs/insights/conversations-62","page_id":"/docs/insights/conversations","tags":[],"type":"text","url":"/docs/insights/conversations#no-data-showing","content":"Expand the time range to **All time** — the default 7-day window often hides existing data."},"2243":{"id":"/docs/insights/conversations-63","page_id":"/docs/insights/conversations","tags":[],"type":"text","url":"/docs/insights/conversations#no-data-showing","content":"Confirm conversations actually exist in the selected period."},"2244":{"id":"/docs/insights/conversations-64","page_id":"/docs/insights/conversations","tags":[],"type":"text","url":"/docs/insights/conversations#no-data-showing","content":"Check that your channels are connected."},"2245":{"id":"/docs/insights/conversations-65","page_id":"/docs/insights/conversations","tags":[],"type":"text","url":"/docs/insights/conversations#data-not-updating","content":"Refresh the page."},"2246":{"id":"/docs/insights/conversations-66","page_id":"/docs/insights/conversations","tags":[],"type":"text","url":"/docs/insights/conversations#data-not-updating","content":"Check your internet connection."},"2247":{"id":"/docs/insights/conversations-67","page_id":"/docs/insights/conversations","tags":[],"type":"text","url":"/docs/insights/conversations#data-not-updating","content":"Confirm new conversations are coming in — updates fire every 2–10 seconds."},"2248":{"id":"/docs/insights/conversations-68","page_id":"/docs/insights/conversations","tags":[],"type":"text","url":"/docs/insights/conversations#missing-agent-performance-section","content":"Make sure human agents are assigned to conversations and that those conversations fall in the selected time range."},"2249":{"id":"/docs/insights/conversations-69","page_id":"/docs/insights/conversations","tags":[],"type":"text","url":"/docs/insights/conversations#related-topics","content":"Campaigns — Campaign analytics"},"2250":{"id":"/docs/insights/conversations-70","page_id":"/docs/insights/conversations","tags":[],"type":"text","url":"/docs/insights/conversations#related-topics","content":"Intelligence Overview — AI-powered features"},"2251":{"id":"/docs/insights/conversations-71","page_id":"/docs/insights/conversations","tags":[],"type":"text","url":"/docs/insights/conversations#related-topics","content":"Channels Overview — Channel connections"},"2252":{"id":"/docs/insights/csat","page_id":"/docs/insights/csat","type":"page","content":"Customer Satisfaction (CSAT)","breadcrumbs":["Docs","Measure","Insights"],"tags":[],"url":"/docs/insights/csat"},"2253":{"id":"/docs/insights/csat-0","page_id":"/docs/insights/csat","tags":[],"type":"text","url":"/docs/insights/csat","content":"Collect satisfaction ratings and track support quality over time."},"2254":{"id":"/docs/insights/csat-1","page_id":"/docs/insights/csat","type":"heading","tags":[],"url":"/docs/insights/csat#how-surveys-work","content":"How surveys work"},"2255":{"id":"/docs/insights/csat-2","page_id":"/docs/insights/csat","type":"heading","tags":[],"url":"/docs/insights/csat#rating-scale","content":"Rating scale"},"2256":{"id":"/docs/insights/csat-3","page_id":"/docs/insights/csat","type":"heading","tags":[],"url":"/docs/insights/csat#your-csat-dashboard","content":"Your CSAT dashboard"},"2257":{"id":"/docs/insights/csat-4","page_id":"/docs/insights/csat","type":"heading","tags":[],"url":"/docs/insights/csat#csat-score","content":"CSAT score"},"2258":{"id":"/docs/insights/csat-5","page_id":"/docs/insights/csat","type":"heading","tags":[],"url":"/docs/insights/csat#response-breakdown","content":"Response breakdown"},"2259":{"id":"/docs/insights/csat-6","page_id":"/docs/insights/csat","type":"heading","tags":[],"url":"/docs/insights/csat#viewing-responses","content":"Viewing responses"},"2260":{"id":"/docs/insights/csat-7","page_id":"/docs/insights/csat","type":"heading","tags":[],"url":"/docs/insights/csat#filtering-responses","content":"Filtering responses"},"2261":{"id":"/docs/insights/csat-8","page_id":"/docs/insights/csat","type":"heading","tags":[],"url":"/docs/insights/csat#searching","content":"Searching"},"2262":{"id":"/docs/insights/csat-9","page_id":"/docs/insights/csat","type":"heading","tags":[],"url":"/docs/insights/csat#sorting","content":"Sorting"},"2263":{"id":"/docs/insights/csat-10","page_id":"/docs/insights/csat","type":"heading","tags":[],"url":"/docs/insights/csat#getting-value-from-csat","content":"Getting value from CSAT"},"2264":{"id":"/docs/insights/csat-11","page_id":"/docs/insights/csat","type":"heading","tags":[],"url":"/docs/insights/csat#related-topics","content":"Related topics"},"2265":{"id":"/docs/insights/csat-12","page_id":"/docs/insights/csat","tags":[],"type":"text","url":"/docs/insights/csat","content":"After conversations, customers rate their experience on a 5-point scale. You get a dashboard to track satisfaction trends."},"2266":{"id":"/docs/insights/csat-13","page_id":"/docs/insights/csat","tags":[],"type":"text","url":"/docs/insights/csat#how-surveys-work","content":"Customers receive a satisfaction survey during or after a conversation."},"2267":{"id":"/docs/insights/csat-14","page_id":"/docs/insights/csat","tags":[],"type":"text","url":"/docs/insights/csat#how-surveys-work","content":"They rate their experience from 1 to 5 stars."},"2268":{"id":"/docs/insights/csat-15","page_id":"/docs/insights/csat","tags":[],"type":"text","url":"/docs/insights/csat#how-surveys-work","content":"Responses land in your CSAT dashboard with the contact's details."},"2269":{"id":"/docs/insights/csat-16","page_id":"/docs/insights/csat","tags":[],"type":"text","url":"/docs/insights/csat#how-surveys-work","content":"Your overall score updates in real time."},"2270":{"id":"/docs/insights/csat-17","page_id":"/docs/insights/csat","tags":[],"type":"text","url":"/docs/insights/csat#rating-scale","content":"Rating"},"2271":{"id":"/docs/insights/csat-18","page_id":"/docs/insights/csat","tags":[],"type":"text","url":"/docs/insights/csat#rating-scale","content":"Label"},"2272":{"id":"/docs/insights/csat-19","page_id":"/docs/insights/csat","tags":[],"type":"text","url":"/docs/insights/csat#rating-scale","content":"Category"},"2273":{"id":"/docs/insights/csat-20","page_id":"/docs/insights/csat","tags":[],"type":"text","url":"/docs/insights/csat#rating-scale","content":"5 stars"},"2274":{"id":"/docs/insights/csat-21","page_id":"/docs/insights/csat","tags":[],"type":"text","url":"/docs/insights/csat#rating-scale","content":"Very satisfied"},"2275":{"id":"/docs/insights/csat-22","page_id":"/docs/insights/csat","tags":[],"type":"text","url":"/docs/insights/csat#rating-scale","content":"Positive"},"2276":{"id":"/docs/insights/csat-23","page_id":"/docs/insights/csat","tags":[],"type":"text","url":"/docs/insights/csat#rating-scale","content":"4 stars"},"2277":{"id":"/docs/insights/csat-24","page_id":"/docs/insights/csat","tags":[],"type":"text","url":"/docs/insights/csat#rating-scale","content":"Satisfied"},"2278":{"id":"/docs/insights/csat-25","page_id":"/docs/insights/csat","tags":[],"type":"text","url":"/docs/insights/csat#rating-scale","content":"Positive"},"2279":{"id":"/docs/insights/csat-26","page_id":"/docs/insights/csat","tags":[],"type":"text","url":"/docs/insights/csat#rating-scale","content":"3 stars"},"2280":{"id":"/docs/insights/csat-27","page_id":"/docs/insights/csat","tags":[],"type":"text","url":"/docs/insights/csat#rating-scale","content":"Neutral"},"2281":{"id":"/docs/insights/csat-28","page_id":"/docs/insights/csat","tags":[],"type":"text","url":"/docs/insights/csat#rating-scale","content":"Neutral"},"2282":{"id":"/docs/insights/csat-29","page_id":"/docs/insights/csat","tags":[],"type":"text","url":"/docs/insights/csat#rating-scale","content":"2 stars"},"2283":{"id":"/docs/insights/csat-30","page_id":"/docs/insights/csat","tags":[],"type":"text","url":"/docs/insights/csat#rating-scale","content":"Unsatisfied"},"2284":{"id":"/docs/insights/csat-31","page_id":"/docs/insights/csat","tags":[],"type":"text","url":"/docs/insights/csat#rating-scale","content":"Negative"},"2285":{"id":"/docs/insights/csat-32","page_id":"/docs/insights/csat","tags":[],"type":"text","url":"/docs/insights/csat#rating-scale","content":"1 star"},"2286":{"id":"/docs/insights/csat-33","page_id":"/docs/insights/csat","tags":[],"type":"text","url":"/docs/insights/csat#rating-scale","content":"Very unsatisfied"},"2287":{"id":"/docs/insights/csat-34","page_id":"/docs/insights/csat","tags":[],"type":"text","url":"/docs/insights/csat#rating-scale","content":"Negative"},"2288":{"id":"/docs/insights/csat-35","page_id":"/docs/insights/csat","tags":[],"type":"text","url":"/docs/insights/csat#your-csat-dashboard","content":"Go to **CSAT** in the sidebar. The top of the page shows your key metrics."},"2289":{"id":"/docs/insights/csat-36","page_id":"/docs/insights/csat","tags":[],"type":"text","url":"/docs/insights/csat#csat-score","content":"The percentage of **Positive** responses (4 and 5 stars) out of all responses — the industry-standard way to measure customer satisfaction."},"2290":{"id":"/docs/insights/csat-37","page_id":"/docs/insights/csat","tags":[],"type":"text","url":"/docs/insights/csat#response-breakdown","content":"**Total Responses** — Survey responses collected"},"2291":{"id":"/docs/insights/csat-38","page_id":"/docs/insights/csat","tags":[],"type":"text","url":"/docs/insights/csat#response-breakdown","content":"**Positive** — Responses rated 4 or 5 stars"},"2292":{"id":"/docs/insights/csat-39","page_id":"/docs/insights/csat","tags":[],"type":"text","url":"/docs/insights/csat#response-breakdown","content":"**Neutral** — Responses rated 3 stars"},"2293":{"id":"/docs/insights/csat-40","page_id":"/docs/insights/csat","tags":[],"type":"text","url":"/docs/insights/csat#response-breakdown","content":"**Negative** — Responses rated 1 or 2 stars"},"2294":{"id":"/docs/insights/csat-41","page_id":"/docs/insights/csat","tags":[],"type":"text","url":"/docs/insights/csat#viewing-responses","content":"Below the metrics, a table lists every individual response. Each row shows:"},"2295":{"id":"/docs/insights/csat-42","page_id":"/docs/insights/csat","tags":[],"type":"text","url":"/docs/insights/csat#viewing-responses","content":"**Contact name** and avatar"},"2296":{"id":"/docs/insights/csat-43","page_id":"/docs/insights/csat","tags":[],"type":"text","url":"/docs/insights/csat#viewing-responses","content":"**Phone number or email**"},"2297":{"id":"/docs/insights/csat-44","page_id":"/docs/insights/csat","tags":[],"type":"text","url":"/docs/insights/csat#viewing-responses","content":"**Star rating** (shown visually)"},"2298":{"id":"/docs/insights/csat-45","page_id":"/docs/insights/csat","tags":[],"type":"text","url":"/docs/insights/csat#viewing-responses","content":"**Channel** — Where the conversation happened"},"2299":{"id":"/docs/insights/csat-46","page_id":"/docs/insights/csat","tags":[],"type":"text","url":"/docs/insights/csat#viewing-responses","content":"**Response date**"},"2300":{"id":"/docs/insights/csat-47","page_id":"/docs/insights/csat","tags":[],"type":"text","url":"/docs/insights/csat#filtering-responses","content":"Use the rating filter at the top of the table to focus on specific ratings:"},"2301":{"id":"/docs/insights/csat-48","page_id":"/docs/insights/csat","tags":[],"type":"text","url":"/docs/insights/csat#filtering-responses","content":"**All** — Show every response"},"2302":{"id":"/docs/insights/csat-49","page_id":"/docs/insights/csat","tags":[],"type":"text","url":"/docs/insights/csat#filtering-responses","content":"**5 stars** through **1 star** — Filter to a single rating"},"2303":{"id":"/docs/insights/csat-50","page_id":"/docs/insights/csat","tags":[],"type":"text","url":"/docs/insights/csat#searching","content":"Use the search box to find responses by contact name, phone number, or email."},"2304":{"id":"/docs/insights/csat-51","page_id":"/docs/insights/csat","tags":[],"type":"text","url":"/docs/insights/csat#sorting","content":"Click column headers to sort by:"},"2305":{"id":"/docs/insights/csat-52","page_id":"/docs/insights/csat","tags":[],"type":"text","url":"/docs/insights/csat#sorting","content":"**Rating** — Highest or lowest first"},"2306":{"id":"/docs/insights/csat-53","page_id":"/docs/insights/csat","tags":[],"type":"text","url":"/docs/insights/csat#sorting","content":"**Response Date** — Most recent or oldest first"},"2307":{"id":"/docs/insights/csat-54","page_id":"/docs/insights/csat","tags":[],"type":"text","url":"/docs/insights/csat#getting-value-from-csat","content":"**Check your score regularly** — A dipping score is an early warning that something needs attention."},"2308":{"id":"/docs/insights/csat-55","page_id":"/docs/insights/csat","tags":[],"type":"text","url":"/docs/insights/csat#getting-value-from-csat","content":"**Read negative responses** — 1- and 2-star ratings reveal common pain points."},"2309":{"id":"/docs/insights/csat-56","page_id":"/docs/insights/csat","tags":[],"type":"text","url":"/docs/insights/csat#getting-value-from-csat","content":"**Share high scores** — Pass positive feedback to your team to boost morale."},"2310":{"id":"/docs/insights/csat-57","page_id":"/docs/insights/csat","tags":[],"type":"text","url":"/docs/insights/csat#getting-value-from-csat","content":"**Watch trends** — A rising score tells you your changes are working."},"2311":{"id":"/docs/insights/csat-58","page_id":"/docs/insights/csat","tags":[],"type":"text","url":"/docs/insights/csat#getting-value-from-csat","content":"**Combine with conversation insights** — Pair CSAT with Conversation Insights for a complete picture of support quality."},"2312":{"id":"/docs/insights/csat-59","page_id":"/docs/insights/csat","tags":[],"type":"text","url":"/docs/insights/csat#related-topics","content":"Insights Overview — Your analytics home base"},"2313":{"id":"/docs/insights/csat-60","page_id":"/docs/insights/csat","tags":[],"type":"text","url":"/docs/insights/csat#related-topics","content":"Conversation Insights — Response times, sentiment, and conversation patterns"},"2314":{"id":"/docs/insights/faq","page_id":"/docs/insights/faq","type":"page","content":"FAQ Insights","breadcrumbs":["Docs","Measure","Insights"],"tags":[],"url":"/docs/insights/faq"},"2315":{"id":"/docs/insights/faq-0","page_id":"/docs/insights/faq","tags":[],"type":"text","url":"/docs/insights/faq","content":"Track how well your FAQs are answering customer questions and see where you have coverage gaps."},"2316":{"id":"/docs/insights/faq-1","page_id":"/docs/insights/faq","type":"heading","tags":[],"url":"/docs/insights/faq#open-faq-insights","content":"Open FAQ Insights"},"2317":{"id":"/docs/insights/faq-2","page_id":"/docs/insights/faq","type":"heading","tags":[],"url":"/docs/insights/faq#time-range","content":"Time range"},"2318":{"id":"/docs/insights/faq-3","page_id":"/docs/insights/faq","type":"heading","tags":[],"url":"/docs/insights/faq#key-metrics","content":"Key metrics"},"2319":{"id":"/docs/insights/faq-4","page_id":"/docs/insights/faq","type":"heading","tags":[],"url":"/docs/insights/faq#answer-rate","content":"Answer Rate"},"2320":{"id":"/docs/insights/faq-5","page_id":"/docs/insights/faq","type":"heading","tags":[],"url":"/docs/insights/faq#new-questions","content":"New Questions"},"2321":{"id":"/docs/insights/faq-6","page_id":"/docs/insights/faq","type":"heading","tags":[],"url":"/docs/insights/faq#total-faqs","content":"Total FAQs"},"2322":{"id":"/docs/insights/faq-7","page_id":"/docs/insights/faq","type":"heading","tags":[],"url":"/docs/insights/faq#this-week","content":"This Week"},"2323":{"id":"/docs/insights/faq-8","page_id":"/docs/insights/faq","type":"heading","tags":[],"url":"/docs/insights/faq#faq-growth","content":"FAQ Growth"},"2324":{"id":"/docs/insights/faq-9","page_id":"/docs/insights/faq","type":"heading","tags":[],"url":"/docs/insights/faq#putting-faq-insights-to-work","content":"Putting FAQ Insights to work"},"2325":{"id":"/docs/insights/faq-10","page_id":"/docs/insights/faq","type":"heading","tags":[],"url":"/docs/insights/faq#related-topics","content":"Related topics"},"2326":{"id":"/docs/insights/faq-11","page_id":"/docs/insights/faq","tags":[],"type":"text","url":"/docs/insights/faq","content":"Track how your FAQ library is doing — answer rate, new unanswered questions, and how the knowledge base is growing."},"2327":{"id":"/docs/insights/faq-12","page_id":"/docs/insights/faq","tags":[],"type":"text","url":"/docs/insights/faq#open-faq-insights","content":"Click **Insights** in the left sidebar."},"2328":{"id":"/docs/insights/faq-13","page_id":"/docs/insights/faq","tags":[],"type":"text","url":"/docs/insights/faq#open-faq-insights","content":"Select **FAQ**."},"2329":{"id":"/docs/insights/faq-14","page_id":"/docs/insights/faq","tags":[],"type":"text","url":"/docs/insights/faq#time-range","content":"Use the dropdown in the top-right to set the period you want to analyze:"},"2330":{"id":"/docs/insights/faq-15","page_id":"/docs/insights/faq","tags":[],"type":"text","url":"/docs/insights/faq#time-range","content":"**Last 7 days**"},"2331":{"id":"/docs/insights/faq-16","page_id":"/docs/insights/faq","tags":[],"type":"text","url":"/docs/insights/faq#time-range","content":"**Today**"},"2332":{"id":"/docs/insights/faq-17","page_id":"/docs/insights/faq","tags":[],"type":"text","url":"/docs/insights/faq#time-range","content":"**Yesterday**"},"2333":{"id":"/docs/insights/faq-18","page_id":"/docs/insights/faq","tags":[],"type":"text","url":"/docs/insights/faq#time-range","content":"**This month**"},"2334":{"id":"/docs/insights/faq-19","page_id":"/docs/insights/faq","tags":[],"type":"text","url":"/docs/insights/faq#time-range","content":"**This year**"},"2335":{"id":"/docs/insights/faq-20","page_id":"/docs/insights/faq","tags":[],"type":"text","url":"/docs/insights/faq#time-range","content":"**All time**"},"2336":{"id":"/docs/insights/faq-21","page_id":"/docs/insights/faq","tags":[],"type":"text","url":"/docs/insights/faq#time-range","content":"**Custom** — Pick any start and end date"},"2337":{"id":"/docs/insights/faq-22","page_id":"/docs/insights/faq","tags":[],"type":"text","url":"/docs/insights/faq#time-range","content":"Stats and the chart below refresh instantly when you change the range."},"2338":{"id":"/docs/insights/faq-23","page_id":"/docs/insights/faq","tags":[],"type":"text","url":"/docs/insights/faq#answer-rate","content":"The share of incoming questions that already have an answer in your FAQ. A high number means your knowledge base is doing its job; a dip points to coverage gaps."},"2339":{"id":"/docs/insights/faq-24","page_id":"/docs/insights/faq","tags":[],"type":"text","url":"/docs/insights/faq#new-questions","content":"Customer questions that don't yet have an answer. These are the top candidates for new FAQ entries — each one you answer can deflect future conversations."},"2340":{"id":"/docs/insights/faq-25","page_id":"/docs/insights/faq","tags":[],"type":"text","url":"/docs/insights/faq#total-faqs","content":"The number of answered FAQ articles currently in your library."},"2341":{"id":"/docs/insights/faq-26","page_id":"/docs/insights/faq","tags":[],"type":"text","url":"/docs/insights/faq#this-week","content":"How many new questions arrived in the past week. Watch this over time to catch shifts early."},"2342":{"id":"/docs/insights/faq-27","page_id":"/docs/insights/faq","tags":[],"type":"text","url":"/docs/insights/faq#faq-growth","content":"A line chart of how the answered FAQ library has grown across the selected range. Use it to check whether your knowledge base is keeping pace with new questions."},"2343":{"id":"/docs/insights/faq-28","page_id":"/docs/insights/faq","tags":[],"type":"text","url":"/docs/insights/faq#putting-faq-insights-to-work","content":"**Work the backlog.** Open FAQ Management, find unanswered questions, and start with the most frequent."},"2344":{"id":"/docs/insights/faq-29","page_id":"/docs/insights/faq","tags":[],"type":"text","url":"/docs/insights/faq#putting-faq-insights-to-work","content":"**Watch the answer rate.** A steady rate above 80% is healthy. A dip usually means customers are asking about something new."},"2345":{"id":"/docs/insights/faq-30","page_id":"/docs/insights/faq","tags":[],"type":"text","url":"/docs/insights/faq#putting-faq-insights-to-work","content":"**Track growth against new questions.** If new questions outpace growth, the library needs attention."},"2346":{"id":"/docs/insights/faq-31","page_id":"/docs/insights/faq","tags":[],"type":"text","url":"/docs/insights/faq#putting-faq-insights-to-work","content":"**Compare time ranges.** For example, compare **This Month** to last month to see whether coverage is improving."},"2347":{"id":"/docs/insights/faq-32","page_id":"/docs/insights/faq","tags":[],"type":"text","url":"/docs/insights/faq#related-topics","content":"FAQ Management — add and edit answered FAQs"},"2348":{"id":"/docs/insights/faq-33","page_id":"/docs/insights/faq","tags":[],"type":"text","url":"/docs/insights/faq#related-topics","content":"Knowledge Base — the wider source of truth for the AI agent"},"2349":{"id":"/docs/insights/faq-34","page_id":"/docs/insights/faq","tags":[],"type":"text","url":"/docs/insights/faq#related-topics","content":"Insights Overview — explore other analytics"},"2350":{"id":"/docs/insights/faq-35","page_id":"/docs/insights/faq","tags":[],"type":"text","url":"/docs/insights/faq#related-topics","content":"Collection Insights — see how much of your catalog the AI agent uses"},"2351":{"id":"/docs/insights","page_id":"/docs/insights","type":"page","content":"Insights Overview","breadcrumbs":["Docs","Measure","Insights"],"tags":[],"url":"/docs/insights"},"2352":{"id":"/docs/insights-0","page_id":"/docs/insights","tags":[],"type":"text","url":"/docs/insights","content":"Track conversation performance, campaigns, ads, and AI coverage with Cloodot analytics."},"2353":{"id":"/docs/insights-1","page_id":"/docs/insights","type":"heading","tags":[],"url":"/docs/insights#where-to-start","content":"Where to start"},"2354":{"id":"/docs/insights-2","page_id":"/docs/insights","type":"heading","tags":[],"url":"/docs/insights#open-insights","content":"Open Insights"},"2355":{"id":"/docs/insights-3","page_id":"/docs/insights","type":"heading","tags":[],"url":"/docs/insights#filter-the-view","content":"Filter the view"},"2356":{"id":"/docs/insights-4","page_id":"/docs/insights","type":"heading","tags":[],"url":"/docs/insights#conversation-metrics","content":"Conversation metrics"},"2357":{"id":"/docs/insights-5","page_id":"/docs/insights","type":"heading","tags":[],"url":"/docs/insights#campaign-metrics","content":"Campaign metrics"},"2358":{"id":"/docs/insights-6","page_id":"/docs/insights","type":"heading","tags":[],"url":"/docs/insights#what-to-do-with-the-data","content":"What to do with the data"},"2359":{"id":"/docs/insights-7","page_id":"/docs/insights","type":"heading","tags":[],"url":"/docs/insights#going-deeper","content":"Going deeper"},"2360":{"id":"/docs/insights-8","page_id":"/docs/insights","tags":[],"type":"text","url":"/docs/insights","content":"Insights turns your conversations, campaigns, and AI activity into numbers you can act on — customer sentiment, team performance, campaign engagement, and AI coverage."},"2361":{"id":"/docs/insights-9","page_id":"/docs/insights","tags":[],"type":"text","url":"/docs/insights#where-to-start","content":"<Card title=\"Conversation Insights\" href=\"/docs/insights/conversations\" description=\"How are your conversations going? Response times, sentiment, patterns.\" icon=\"MessageSquare\" />"},"2362":{"id":"/docs/insights-10","page_id":"/docs/insights","tags":[],"type":"text","url":"/docs/insights#where-to-start","content":"<Card title=\"Ad Insights\" href=\"/docs/insights/ads\" description=\"How are your click-to-message ads performing? Messages, channels, headlines.\" icon=\"Megaphone\" />"},"2363":{"id":"/docs/insights-11","page_id":"/docs/insights","tags":[],"type":"text","url":"/docs/insights#where-to-start","content":"<Card title=\"Collection Insights\" href=\"/docs/insights/collections\" description=\"How much of your catalog is your AI actually using, and which items carry it?\" icon=\"LayoutGrid\" />"},"2364":{"id":"/docs/insights-12","page_id":"/docs/insights","tags":[],"type":"text","url":"/docs/insights#where-to-start","content":"<Card title=\"FAQ Insights\" href=\"/docs/insights/faq\" description=\"How well are your FAQs answering customer questions?\" icon=\"HelpCircle\" />"},"2365":{"id":"/docs/insights-13","page_id":"/docs/insights","tags":[],"type":"text","url":"/docs/insights#where-to-start","content":"<Card title=\"CSAT\" href=\"/docs/insights/csat\" description=\"How satisfied are customers with the support they get?\" icon=\"Star\" />"},"2366":{"id":"/docs/insights-14","page_id":"/docs/insights","tags":[],"type":"text","url":"/docs/insights#open-insights","content":"Click **Insights** in the sidebar, then choose Conversations, Marketing, Ads, Collections, FAQ, or CSAT."},"2367":{"id":"/docs/insights-15","page_id":"/docs/insights","tags":[],"type":"text","url":"/docs/insights#filter-the-view","content":"Time range — today, last 7 days, this month, custom"},"2368":{"id":"/docs/insights-16","page_id":"/docs/insights","tags":[],"type":"text","url":"/docs/insights#filter-the-view","content":"Channels — narrow to one or several"},"2369":{"id":"/docs/insights-17","page_id":"/docs/insights","tags":[],"type":"text","url":"/docs/insights#filter-the-view","content":"Campaigns — focus on a specific send"},"2370":{"id":"/docs/insights-18","page_id":"/docs/insights","tags":[],"type":"text","url":"/docs/insights#conversation-metrics","content":"Hourly traffic heatmap to spot peak windows"},"2371":{"id":"/docs/insights-19","page_id":"/docs/insights","tags":[],"type":"text","url":"/docs/insights#conversation-metrics","content":"Sentiment breakdown — positive, neutral, negative"},"2372":{"id":"/docs/insights-20","page_id":"/docs/insights","tags":[],"type":"text","url":"/docs/insights#conversation-metrics","content":"Per-agent performance side by side"},"2373":{"id":"/docs/insights-21","page_id":"/docs/insights","tags":[],"type":"text","url":"/docs/insights#conversation-metrics","content":"AI handling rate vs. human handovers"},"2374":{"id":"/docs/insights-22","page_id":"/docs/insights","tags":[],"type":"text","url":"/docs/insights#campaign-metrics","content":"Delivery — sent, delivered, read"},"2375":{"id":"/docs/insights-23","page_id":"/docs/insights","tags":[],"type":"text","url":"/docs/insights#campaign-metrics","content":"Engagement — button clicks and click-through rate"},"2376":{"id":"/docs/insights-24","page_id":"/docs/insights","tags":[],"type":"text","url":"/docs/insights#campaign-metrics","content":"Winners and underperformers at a glance"},"2377":{"id":"/docs/insights-25","page_id":"/docs/insights","tags":[],"type":"text","url":"/docs/insights#what-to-do-with-the-data","content":"**Staffing** — schedule agents around real traffic patterns"},"2378":{"id":"/docs/insights-26","page_id":"/docs/insights","tags":[],"type":"text","url":"/docs/insights#what-to-do-with-the-data","content":"**Training** — find topics where conversations struggle"},"2379":{"id":"/docs/insights-27","page_id":"/docs/insights","tags":[],"type":"text","url":"/docs/insights#what-to-do-with-the-data","content":"**Campaigns** — cut spend on messages that aren't landing"},"2380":{"id":"/docs/insights-28","page_id":"/docs/insights","tags":[],"type":"text","url":"/docs/insights#what-to-do-with-the-data","content":"**AI tuning** — see where the AI agent helps and where it needs more training"},"2381":{"id":"/docs/insights-29","page_id":"/docs/insights","tags":[],"type":"text","url":"/docs/insights#going-deeper","content":"Conversation Insights — The full breakdown"},"2382":{"id":"/docs/insights-30","page_id":"/docs/insights","tags":[],"type":"text","url":"/docs/insights#going-deeper","content":"Campaigns — Campaign performance details"},"2383":{"id":"/docs/insights-31","page_id":"/docs/insights","tags":[],"type":"text","url":"/docs/insights#going-deeper","content":"Ad Insights — Click-to-message ad analytics"},"2384":{"id":"/docs/insights-32","page_id":"/docs/insights","tags":[],"type":"text","url":"/docs/insights#going-deeper","content":"Collection Insights — How much of your catalog the AI actually uses"},"2385":{"id":"/docs/insights-33","page_id":"/docs/insights","tags":[],"type":"text","url":"/docs/insights#going-deeper","content":"FAQ Insights — FAQ coverage and growth"},"2386":{"id":"/docs/insights-34","page_id":"/docs/insights","tags":[],"type":"text","url":"/docs/insights#going-deeper","content":"Segments — Create groups based on what you learn"},"2387":{"id":"/docs/insights-35","page_id":"/docs/insights","tags":[],"type":"text","url":"/docs/insights#going-deeper","content":"AI Agent — Adjust AI based on what you see"},"2388":{"id":"/docs/insights/live-map","page_id":"/docs/insights/live-map","type":"page","content":"Live Map","breadcrumbs":["Docs","Measure","Insights"],"tags":[],"url":"/docs/insights/live-map"},"2389":{"id":"/docs/insights/live-map-0","page_id":"/docs/insights/live-map","tags":[],"type":"text","url":"/docs/insights/live-map","content":"See where your conversations are coming from, live."},"2390":{"id":"/docs/insights/live-map-1","page_id":"/docs/insights/live-map","tags":[],"type":"text","url":"/docs/insights/live-map","content":"Live Map plots incoming conversations geographically so you can see where demand is coming from in real time."},"2391":{"id":"/docs/insights/live-map-2","page_id":"/docs/insights/live-map","tags":[],"type":"text","url":"/docs/insights/live-map","content":"This page is being written. In the meantime, ask us at support\\@cloodot.com."},"2392":{"id":"/docs/integrations","page_id":"/docs/integrations","type":"page","content":"Integrations","breadcrumbs":["Docs","Administer","Integrations"],"tags":[],"url":"/docs/integrations"},"2393":{"id":"/docs/integrations-0","page_id":"/docs/integrations","tags":[],"type":"text","url":"/docs/integrations","content":"Connect the other tools your business runs on so their data shows up inside Cloodot."},"2394":{"id":"/docs/integrations-1","page_id":"/docs/integrations","type":"heading","tags":[],"url":"/docs/integrations#what-you-can-connect","content":"What you can connect"},"2395":{"id":"/docs/integrations-2","page_id":"/docs/integrations","type":"heading","tags":[],"url":"/docs/integrations#connect-a-service","content":"Connect a service"},"2396":{"id":"/docs/integrations-3","page_id":"/docs/integrations","type":"heading","tags":[],"url":"/docs/integrations#after-connecting","content":"After connecting"},"2397":{"id":"/docs/integrations-4","page_id":"/docs/integrations","type":"heading","tags":[],"url":"/docs/integrations#if-something-isnt-working","content":"If something isn't working"},"2398":{"id":"/docs/integrations-5","page_id":"/docs/integrations","type":"heading","tags":[],"url":"/docs/integrations#related-topics","content":"Related topics"},"2399":{"id":"/docs/integrations-6","page_id":"/docs/integrations","tags":[],"type":"text","url":"/docs/integrations","content":"Go to **Settings → Integrations** to connect Cloodot to the other tools your business runs on. Once a service is connected, your team and your AI agent can pull its data straight into a conversation — no switching tabs, no copy-paste."},"2400":{"id":"/docs/integrations-7","page_id":"/docs/integrations","tags":[],"type":"text","url":"/docs/integrations#what-you-can-connect","content":"**Shopify** — look up customers, products, orders, and collections from your store"},"2401":{"id":"/docs/integrations-8","page_id":"/docs/integrations","tags":[],"type":"text","url":"/docs/integrations#what-you-can-connect","content":"More integrations are on the way. If you need one that isn't here yet, tell us at support\\@cloodot.com — it helps us decide what to build next."},"2402":{"id":"/docs/integrations-9","page_id":"/docs/integrations","tags":[],"type":"text","url":"/docs/integrations#connect-a-service","content":"Click its card."},"2403":{"id":"/docs/integrations-10","page_id":"/docs/integrations","tags":[],"type":"text","url":"/docs/integrations#connect-a-service","content":"Sign in to that service when it asks."},"2404":{"id":"/docs/integrations-11","page_id":"/docs/integrations","tags":[],"type":"text","url":"/docs/integrations#connect-a-service","content":"Approve the access Cloodot requests."},"2405":{"id":"/docs/integrations-12","page_id":"/docs/integrations","tags":[],"type":"text","url":"/docs/integrations#connect-a-service","content":"You land back on the Integrations page with the connection active."},"2406":{"id":"/docs/integrations-13","page_id":"/docs/integrations","tags":[],"type":"text","url":"/docs/integrations#after-connecting","content":"The card shows whether the connection is live. Click it to change settings or to disconnect."},"2407":{"id":"/docs/integrations-14","page_id":"/docs/integrations","tags":[],"type":"text","url":"/docs/integrations#after-connecting","content":"Disconnecting stops everything that relies on that service. An AI agent that looks up order status, for example, will stop finding orders. Check what depends on the connection before you disconnect."},"2408":{"id":"/docs/integrations-15","page_id":"/docs/integrations","tags":[],"type":"text","url":"/docs/integrations#if-something-isnt-working","content":"**The connection won't complete**"},"2409":{"id":"/docs/integrations-16","page_id":"/docs/integrations","tags":[],"type":"text","url":"/docs/integrations#if-something-isnt-working","content":"Check that you're signed in to the account you meant to connect — your browser may still be signed in to a different one."},"2410":{"id":"/docs/integrations-17","page_id":"/docs/integrations","tags":[],"type":"text","url":"/docs/integrations#if-something-isnt-working","content":"Check that your account on that service is allowed to grant app access. On most platforms that means an owner or admin."},"2411":{"id":"/docs/integrations-18","page_id":"/docs/integrations","tags":[],"type":"text","url":"/docs/integrations#if-something-isnt-working","content":"Disconnect and connect again."},"2412":{"id":"/docs/integrations-19","page_id":"/docs/integrations","tags":[],"type":"text","url":"/docs/integrations#if-something-isnt-working","content":"**The data looks out of date**"},"2413":{"id":"/docs/integrations-20","page_id":"/docs/integrations","tags":[],"type":"text","url":"/docs/integrations#if-something-isnt-working","content":"Open the card and confirm the connection still reads as active."},"2414":{"id":"/docs/integrations-21","page_id":"/docs/integrations","tags":[],"type":"text","url":"/docs/integrations#if-something-isnt-working","content":"Check that nobody revoked Cloodot's access from the other service's side."},"2415":{"id":"/docs/integrations-22","page_id":"/docs/integrations","tags":[],"type":"text","url":"/docs/integrations#if-something-isnt-working","content":"If it still looks wrong, email support\\@cloodot.com."},"2416":{"id":"/docs/integrations-23","page_id":"/docs/integrations","tags":[],"type":"text","url":"/docs/integrations#related-topics","content":"Copilot Settings — connect tools to Copilot through MCP"},"2417":{"id":"/docs/integrations-24","page_id":"/docs/integrations","tags":[],"type":"text","url":"/docs/integrations#related-topics","content":"MCP Servers — add your own MCP server"},"2418":{"id":"/docs/integrations-25","page_id":"/docs/integrations","tags":[],"type":"text","url":"/docs/integrations#related-topics","content":"Channel Connections — connect WhatsApp, Instagram, Facebook, and webchat"},"2419":{"id":"/docs/integrations/shopify","page_id":"/docs/integrations/shopify","type":"page","content":"Shopify","breadcrumbs":["Docs","Administer","Integrations"],"tags":[],"url":"/docs/integrations/shopify"},"2420":{"id":"/docs/integrations/shopify-0","page_id":"/docs/integrations/shopify","tags":[],"type":"text","url":"/docs/integrations/shopify","content":"Connect your Shopify store to access customer, product, order, and collection data within Cloodot."},"2421":{"id":"/docs/integrations/shopify-1","page_id":"/docs/integrations/shopify","type":"heading","tags":[],"url":"/docs/integrations/shopify#what-syncs","content":"What syncs"},"2422":{"id":"/docs/integrations/shopify-2","page_id":"/docs/integrations/shopify","type":"heading","tags":[],"url":"/docs/integrations/shopify#connect-shopify","content":"Connect Shopify"},"2423":{"id":"/docs/integrations/shopify-3","page_id":"/docs/integrations/shopify","type":"heading","tags":[],"url":"/docs/integrations/shopify#use-cases","content":"Use cases"},"2424":{"id":"/docs/integrations/shopify-4","page_id":"/docs/integrations/shopify","type":"heading","tags":[],"url":"/docs/integrations/shopify#disconnect","content":"Disconnect"},"2425":{"id":"/docs/integrations/shopify-5","page_id":"/docs/integrations/shopify","type":"heading","tags":[],"url":"/docs/integrations/shopify#related-topics","content":"Related topics"},"2426":{"id":"/docs/integrations/shopify-6","page_id":"/docs/integrations/shopify","tags":[],"type":"text","url":"/docs/integrations/shopify","content":"Shopify brings store data into Cloodot so your team and AI agent can look up customers, orders, and products without leaving a conversation."},"2427":{"id":"/docs/integrations/shopify-7","page_id":"/docs/integrations/shopify","tags":[],"type":"text","url":"/docs/integrations/shopify#what-syncs","content":"Shopify data"},"2428":{"id":"/docs/integrations/shopify-8","page_id":"/docs/integrations/shopify","tags":[],"type":"text","url":"/docs/integrations/shopify#what-syncs","content":"What you can do"},"2429":{"id":"/docs/integrations/shopify-9","page_id":"/docs/integrations/shopify","tags":[],"type":"text","url":"/docs/integrations/shopify#what-syncs","content":"**Customers**"},"2430":{"id":"/docs/integrations/shopify-10","page_id":"/docs/integrations/shopify","tags":[],"type":"text","url":"/docs/integrations/shopify#what-syncs","content":"view profiles, contact info, marketing consent, order history, and tags"},"2431":{"id":"/docs/integrations/shopify-11","page_id":"/docs/integrations/shopify","tags":[],"type":"text","url":"/docs/integrations/shopify#what-syncs","content":"**Products**"},"2432":{"id":"/docs/integrations/shopify-12","page_id":"/docs/integrations/shopify","tags":[],"type":"text","url":"/docs/integrations/shopify#what-syncs","content":"browse products with pricing, inventory, vendor, and variant details"},"2433":{"id":"/docs/integrations/shopify-13","page_id":"/docs/integrations/shopify","tags":[],"type":"text","url":"/docs/integrations/shopify#what-syncs","content":"**Orders**"},"2434":{"id":"/docs/integrations/shopify-14","page_id":"/docs/integrations/shopify","tags":[],"type":"text","url":"/docs/integrations/shopify#what-syncs","content":"filter orders by status, payment status, fulfillment status, and date range"},"2435":{"id":"/docs/integrations/shopify-15","page_id":"/docs/integrations/shopify","tags":[],"type":"text","url":"/docs/integrations/shopify#what-syncs","content":"**Collections**"},"2436":{"id":"/docs/integrations/shopify-16","page_id":"/docs/integrations/shopify","tags":[],"type":"text","url":"/docs/integrations/shopify#what-syncs","content":"view product collections and their items"},"2437":{"id":"/docs/integrations/shopify-17","page_id":"/docs/integrations/shopify","tags":[],"type":"text","url":"/docs/integrations/shopify#connect-shopify","content":"Go to **Settings → Integrations**."},"2438":{"id":"/docs/integrations/shopify-18","page_id":"/docs/integrations/shopify","tags":[],"type":"text","url":"/docs/integrations/shopify#connect-shopify","content":"Click the **Shopify** card."},"2439":{"id":"/docs/integrations/shopify-19","page_id":"/docs/integrations/shopify","tags":[],"type":"text","url":"/docs/integrations/shopify#connect-shopify","content":"Authorize Cloodot to access your Shopify store."},"2440":{"id":"/docs/integrations/shopify-20","page_id":"/docs/integrations/shopify","tags":[],"type":"text","url":"/docs/integrations/shopify#connect-shopify","content":"Grant the requested permissions."},"2441":{"id":"/docs/integrations/shopify-21","page_id":"/docs/integrations/shopify","tags":[],"type":"text","url":"/docs/integrations/shopify#connect-shopify","content":"You'll land back in Cloodot with the connection active."},"2442":{"id":"/docs/integrations/shopify-22","page_id":"/docs/integrations/shopify","tags":[],"type":"text","url":"/docs/integrations/shopify#use-cases","content":"**Order lookup** — the AI agent can check order status when customers ask about deliveries."},"2443":{"id":"/docs/integrations/shopify-23","page_id":"/docs/integrations/shopify","tags":[],"type":"text","url":"/docs/integrations/shopify#use-cases","content":"**Product recommendations** — browse the catalog and share product details mid-conversation."},"2444":{"id":"/docs/integrations/shopify-24","page_id":"/docs/integrations/shopify","tags":[],"type":"text","url":"/docs/integrations/shopify#use-cases","content":"**Customer context** — see purchase history and tags when a customer reaches out."},"2445":{"id":"/docs/integrations/shopify-25","page_id":"/docs/integrations/shopify","tags":[],"type":"text","url":"/docs/integrations/shopify#use-cases","content":"**Inventory checks** — verify availability during a conversation."},"2446":{"id":"/docs/integrations/shopify-26","page_id":"/docs/integrations/shopify","tags":[],"type":"text","url":"/docs/integrations/shopify#disconnect","content":"Go to **Settings → Integrations**."},"2447":{"id":"/docs/integrations/shopify-27","page_id":"/docs/integrations/shopify","tags":[],"type":"text","url":"/docs/integrations/shopify#disconnect","content":"Click the **Shopify** card."},"2448":{"id":"/docs/integrations/shopify-28","page_id":"/docs/integrations/shopify","tags":[],"type":"text","url":"/docs/integrations/shopify#disconnect","content":"Click **Disconnect** and confirm."},"2449":{"id":"/docs/integrations/shopify-29","page_id":"/docs/integrations/shopify","tags":[],"type":"text","url":"/docs/integrations/shopify#related-topics","content":"Integrations Overview — manage all integrations"},"2450":{"id":"/docs/integrations/shopify-30","page_id":"/docs/integrations/shopify","tags":[],"type":"text","url":"/docs/integrations/shopify#related-topics","content":"Collections — import product collections for the AI agent"},"2451":{"id":"/docs/integrations/shopify-31","page_id":"/docs/integrations/shopify","tags":[],"type":"text","url":"/docs/integrations/shopify#related-topics","content":"Skill Sets — build skills that use Shopify data"},"2452":{"id":"/docs/intelligence/agent","page_id":"/docs/intelligence/agent","type":"page","content":"AI Agent (Persona)","breadcrumbs":["Docs","AI and Automations","AI Intelligence","AI Agent (Persona)"],"tags":[],"url":"/docs/intelligence/agent"},"2453":{"id":"/docs/intelligence/agent-0","page_id":"/docs/intelligence/agent","tags":[],"type":"text","url":"/docs/intelligence/agent","content":"Create and configure an AI agent to handle customer conversations automatically."},"2454":{"id":"/docs/intelligence/agent-1","page_id":"/docs/intelligence/agent","type":"heading","tags":[],"url":"/docs/intelligence/agent#what-your-ai-agent-can-do","content":"What your AI agent can do"},"2455":{"id":"/docs/intelligence/agent-2","page_id":"/docs/intelligence/agent","type":"heading","tags":[],"url":"/docs/intelligence/agent#set-up-your-ai-agent","content":"Set up your AI agent"},"2456":{"id":"/docs/intelligence/agent-3","page_id":"/docs/intelligence/agent","type":"heading","tags":[],"url":"/docs/intelligence/agent#open-ai-persona-settings","content":"Open AI Persona settings"},"2457":{"id":"/docs/intelligence/agent-4","page_id":"/docs/intelligence/agent","type":"heading","tags":[],"url":"/docs/intelligence/agent#the-six-configuration-tabs","content":"The six configuration tabs"},"2458":{"id":"/docs/intelligence/agent-5","page_id":"/docs/intelligence/agent","type":"heading","tags":[],"url":"/docs/intelligence/agent#configure-each-tab","content":"Configure each tab"},"2459":{"id":"/docs/intelligence/agent-6","page_id":"/docs/intelligence/agent","type":"heading","tags":[],"url":"/docs/intelligence/agent#tab-1-identity","content":"Tab 1: Identity"},"2460":{"id":"/docs/intelligence/agent-7","page_id":"/docs/intelligence/agent","type":"heading","tags":[],"url":"/docs/intelligence/agent#give-it-a-name-and-greeting","content":"Give it a name and greeting"},"2461":{"id":"/docs/intelligence/agent-8","page_id":"/docs/intelligence/agent","type":"heading","tags":[],"url":"/docs/intelligence/agent#languages","content":"Languages"},"2462":{"id":"/docs/intelligence/agent-9","page_id":"/docs/intelligence/agent","type":"heading","tags":[],"url":"/docs/intelligence/agent#follow-up-messages","content":"Follow-up messages"},"2463":{"id":"/docs/intelligence/agent-10","page_id":"/docs/intelligence/agent","type":"heading","tags":[],"url":"/docs/intelligence/agent#response-length","content":"Response length"},"2464":{"id":"/docs/intelligence/agent-11","page_id":"/docs/intelligence/agent","type":"heading","tags":[],"url":"/docs/intelligence/agent#personality","content":"Personality"},"2465":{"id":"/docs/intelligence/agent-12","page_id":"/docs/intelligence/agent","type":"heading","tags":[],"url":"/docs/intelligence/agent#handover-to-humans","content":"Handover to humans"},"2466":{"id":"/docs/intelligence/agent-13","page_id":"/docs/intelligence/agent","type":"heading","tags":[],"url":"/docs/intelligence/agent#automatic-assignment-to-a-team","content":"Automatic assignment to a team"},"2467":{"id":"/docs/intelligence/agent-14","page_id":"/docs/intelligence/agent","type":"heading","tags":[],"url":"/docs/intelligence/agent#tab-2-instructions","content":"Tab 2: Instructions"},"2468":{"id":"/docs/intelligence/agent-15","page_id":"/docs/intelligence/agent","type":"heading","tags":[],"url":"/docs/intelligence/agent#what-to-include","content":"What to include"},"2469":{"id":"/docs/intelligence/agent-16","page_id":"/docs/intelligence/agent","type":"heading","tags":[],"url":"/docs/intelligence/agent#tab-3-procedures","content":"Tab 3: Procedures"},"2470":{"id":"/docs/intelligence/agent-17","page_id":"/docs/intelligence/agent","type":"heading","tags":[],"url":"/docs/intelligence/agent#tab-4-skills","content":"Tab 4: Skills"},"2471":{"id":"/docs/intelligence/agent-18","page_id":"/docs/intelligence/agent","type":"heading","tags":[],"url":"/docs/intelligence/agent#what-youll-see","content":"What you'll see"},"2472":{"id":"/docs/intelligence/agent-19","page_id":"/docs/intelligence/agent","type":"heading","tags":[],"url":"/docs/intelligence/agent#what-skills-can-do","content":"What skills can do"},"2473":{"id":"/docs/intelligence/agent-20","page_id":"/docs/intelligence/agent","type":"heading","tags":[],"url":"/docs/intelligence/agent#tab-5-csat","content":"Tab 5: CSAT"},"2474":{"id":"/docs/intelligence/agent-21","page_id":"/docs/intelligence/agent","type":"heading","tags":[],"url":"/docs/intelligence/agent#tab-6-advanced-settings","content":"Tab 6: Advanced Settings"},"2475":{"id":"/docs/intelligence/agent-22","page_id":"/docs/intelligence/agent","type":"heading","tags":[],"url":"/docs/intelligence/agent#temperature","content":"Temperature"},"2476":{"id":"/docs/intelligence/agent-23","page_id":"/docs/intelligence/agent","type":"heading","tags":[],"url":"/docs/intelligence/agent#experimental-ai","content":"Experimental AI"},"2477":{"id":"/docs/intelligence/agent-24","page_id":"/docs/intelligence/agent","type":"heading","tags":[],"url":"/docs/intelligence/agent#fallback-message","content":"Fallback message"},"2478":{"id":"/docs/intelligence/agent-25","page_id":"/docs/intelligence/agent","type":"heading","tags":[],"url":"/docs/intelligence/agent#save-test-and-deploy","content":"Save, test, and deploy"},"2479":{"id":"/docs/intelligence/agent-26","page_id":"/docs/intelligence/agent","type":"heading","tags":[],"url":"/docs/intelligence/agent#save-changes","content":"Save changes"},"2480":{"id":"/docs/intelligence/agent-27","page_id":"/docs/intelligence/agent","type":"heading","tags":[],"url":"/docs/intelligence/agent#test-in-the-playground","content":"Test in the playground"},"2481":{"id":"/docs/intelligence/agent-28","page_id":"/docs/intelligence/agent","type":"heading","tags":[],"url":"/docs/intelligence/agent#deploy","content":"Deploy"},"2482":{"id":"/docs/intelligence/agent-29","page_id":"/docs/intelligence/agent","type":"heading","tags":[],"url":"/docs/intelligence/agent#after-you-deploy","content":"After you deploy"},"2483":{"id":"/docs/intelligence/agent-30","page_id":"/docs/intelligence/agent","type":"heading","tags":[],"url":"/docs/intelligence/agent#what-the-agent-handles-automatically","content":"What the agent handles automatically"},"2484":{"id":"/docs/intelligence/agent-31","page_id":"/docs/intelligence/agent","type":"heading","tags":[],"url":"/docs/intelligence/agent#monitor-performance","content":"Monitor performance"},"2485":{"id":"/docs/intelligence/agent-32","page_id":"/docs/intelligence/agent","type":"heading","tags":[],"url":"/docs/intelligence/agent#message-credits-and-ai-assignment","content":"Message credits and AI assignment"},"2486":{"id":"/docs/intelligence/agent-33","page_id":"/docs/intelligence/agent","type":"heading","tags":[],"url":"/docs/intelligence/agent#version-history","content":"Version history"},"2487":{"id":"/docs/intelligence/agent-34","page_id":"/docs/intelligence/agent","type":"heading","tags":[],"url":"/docs/intelligence/agent#tips-for-a-great-agent","content":"Tips for a great agent"},"2488":{"id":"/docs/intelligence/agent-35","page_id":"/docs/intelligence/agent","type":"heading","tags":[],"url":"/docs/intelligence/agent#identity","content":"Identity"},"2489":{"id":"/docs/intelligence/agent-36","page_id":"/docs/intelligence/agent","type":"heading","tags":[],"url":"/docs/intelligence/agent#instructions","content":"Instructions"},"2490":{"id":"/docs/intelligence/agent-37","page_id":"/docs/intelligence/agent","type":"heading","tags":[],"url":"/docs/intelligence/agent#skills","content":"Skills"},"2491":{"id":"/docs/intelligence/agent-38","page_id":"/docs/intelligence/agent","type":"heading","tags":[],"url":"/docs/intelligence/agent#advanced-settings","content":"Advanced settings"},"2492":{"id":"/docs/intelligence/agent-39","page_id":"/docs/intelligence/agent","type":"heading","tags":[],"url":"/docs/intelligence/agent#handover-and-teams","content":"Handover and teams"},"2493":{"id":"/docs/intelligence/agent-40","page_id":"/docs/intelligence/agent","type":"heading","tags":[],"url":"/docs/intelligence/agent#overall","content":"Overall"},"2494":{"id":"/docs/intelligence/agent-41","page_id":"/docs/intelligence/agent","type":"heading","tags":[],"url":"/docs/intelligence/agent#troubleshooting","content":"Troubleshooting"},"2495":{"id":"/docs/intelligence/agent-42","page_id":"/docs/intelligence/agent","type":"heading","tags":[],"url":"/docs/intelligence/agent#agent-not-responding","content":"Agent not responding"},"2496":{"id":"/docs/intelligence/agent-43","page_id":"/docs/intelligence/agent","type":"heading","tags":[],"url":"/docs/intelligence/agent#answers-arent-great","content":"Answers aren't great"},"2497":{"id":"/docs/intelligence/agent-44","page_id":"/docs/intelligence/agent","type":"heading","tags":[],"url":"/docs/intelligence/agent#too-many-handoffs","content":"Too many handoffs"},"2498":{"id":"/docs/intelligence/agent-45","page_id":"/docs/intelligence/agent","type":"heading","tags":[],"url":"/docs/intelligence/agent#extend-your-agent","content":"Extend your agent"},"2499":{"id":"/docs/intelligence/agent-46","page_id":"/docs/intelligence/agent","type":"heading","tags":[],"url":"/docs/intelligence/agent#add-capabilities","content":"Add capabilities"},"2500":{"id":"/docs/intelligence/agent-47","page_id":"/docs/intelligence/agent","type":"heading","tags":[],"url":"/docs/intelligence/agent#connect-more","content":"Connect more"},"2501":{"id":"/docs/intelligence/agent-48","page_id":"/docs/intelligence/agent","type":"heading","tags":[],"url":"/docs/intelligence/agent#whats-next","content":"What's next?"},"2502":{"id":"/docs/intelligence/agent-49","page_id":"/docs/intelligence/agent","tags":[],"type":"text","url":"/docs/intelligence/agent","content":"Your **AI agent** is the always-on teammate that responds to customer messages, answers questions from what you've taught it, and hands off to a human when needed."},"2503":{"id":"/docs/intelligence/agent-50","page_id":"/docs/intelligence/agent","tags":[],"type":"text","url":"/docs/intelligence/agent","content":"Use it as your first line of support so your team can focus on conversations that really need a human touch."},"2504":{"id":"/docs/intelligence/agent-51","page_id":"/docs/intelligence/agent","tags":[],"type":"text","url":"/docs/intelligence/agent#what-your-ai-agent-can-do","content":"**Reply automatically** — Customers get instant responses, even at 3am"},"2505":{"id":"/docs/intelligence/agent-52","page_id":"/docs/intelligence/agent","tags":[],"type":"text","url":"/docs/intelligence/agent#what-your-ai-agent-can-do","content":"**Use your Knowledge Base** — Pulls from the info you've added"},"2506":{"id":"/docs/intelligence/agent-53","page_id":"/docs/intelligence/agent","tags":[],"type":"text","url":"/docs/intelligence/agent#what-your-ai-agent-can-do","content":"**Answer common questions** — Handles FAQs without you lifting a finger"},"2507":{"id":"/docs/intelligence/agent-54","page_id":"/docs/intelligence/agent","tags":[],"type":"text","url":"/docs/intelligence/agent#what-your-ai-agent-can-do","content":"**Remember context** — Tracks the conversation within each chat"},"2508":{"id":"/docs/intelligence/agent-55","page_id":"/docs/intelligence/agent","tags":[],"type":"text","url":"/docs/intelligence/agent#what-your-ai-agent-can-do","content":"**Handle volume** — Runs ten conversations at once without breaking a sweat"},"2509":{"id":"/docs/intelligence/agent-56","page_id":"/docs/intelligence/agent","tags":[],"type":"text","url":"/docs/intelligence/agent#what-your-ai-agent-can-do","content":"**Know its limits** — Hands off to your team when it's out of its depth"},"2510":{"id":"/docs/intelligence/agent-57","page_id":"/docs/intelligence/agent","tags":[],"type":"text","url":"/docs/intelligence/agent#open-ai-persona-settings","content":"From your dashboard, go to **Intelligence** → **Agent**."},"2511":{"id":"/docs/intelligence/agent-58","page_id":"/docs/intelligence/agent","tags":[],"type":"text","url":"/docs/intelligence/agent#open-ai-persona-settings","content":"Select an existing AI Persona or create a new one."},"2512":{"id":"/docs/intelligence/agent-59","page_id":"/docs/intelligence/agent","tags":[],"type":"text","url":"/docs/intelligence/agent#the-six-configuration-tabs","content":"Each AI Persona is configured across six tabs:"},"2513":{"id":"/docs/intelligence/agent-60","page_id":"/docs/intelligence/agent","tags":[],"type":"text","url":"/docs/intelligence/agent#the-six-configuration-tabs","content":"**Identity** — Name, personality, languages"},"2514":{"id":"/docs/intelligence/agent-61","page_id":"/docs/intelligence/agent","tags":[],"type":"text","url":"/docs/intelligence/agent#the-six-configuration-tabs","content":"**Instructions** — How it should behave and respond"},"2515":{"id":"/docs/intelligence/agent-62","page_id":"/docs/intelligence/agent","tags":[],"type":"text","url":"/docs/intelligence/agent#the-six-configuration-tabs","content":"**Procedures** — Scenario-by-scenario handling, as one ordered list of instructions"},"2516":{"id":"/docs/intelligence/agent-63","page_id":"/docs/intelligence/agent","tags":[],"type":"text","url":"/docs/intelligence/agent#the-six-configuration-tabs","content":"**Skills** — Actions it can take"},"2517":{"id":"/docs/intelligence/agent-64","page_id":"/docs/intelligence/agent","tags":[],"type":"text","url":"/docs/intelligence/agent#the-six-configuration-tabs","content":"**CSAT** — Satisfaction surveys for this agent"},"2518":{"id":"/docs/intelligence/agent-65","page_id":"/docs/intelligence/agent","tags":[],"type":"text","url":"/docs/intelligence/agent#the-six-configuration-tabs","content":"**Advanced Settings** — Fine-tuning for specific needs"},"2519":{"id":"/docs/intelligence/agent-66","page_id":"/docs/intelligence/agent","tags":[],"type":"text","url":"/docs/intelligence/agent#tab-1-identity","content":"Define who your agent is."},"2520":{"id":"/docs/intelligence/agent-67","page_id":"/docs/intelligence/agent","tags":[],"type":"text","url":"/docs/intelligence/agent#give-it-a-name-and-greeting","content":"**Nickname** — Something friendly like \"Alex\" or \"Support Team\""},"2521":{"id":"/docs/intelligence/agent-68","page_id":"/docs/intelligence/agent","tags":[],"type":"text","url":"/docs/intelligence/agent#give-it-a-name-and-greeting","content":"**Description** — A short note about what your agent does"},"2522":{"id":"/docs/intelligence/agent-69","page_id":"/docs/intelligence/agent","tags":[],"type":"text","url":"/docs/intelligence/agent#give-it-a-name-and-greeting","content":"**Greeting** — The first message customers see when they start chatting"},"2523":{"id":"/docs/intelligence/agent-70","page_id":"/docs/intelligence/agent","tags":[],"type":"text","url":"/docs/intelligence/agent#give-it-a-name-and-greeting","content":"Your greeting sets the tone. Keep it warm and let people know what kind of help they can expect."},"2524":{"id":"/docs/intelligence/agent-71","page_id":"/docs/intelligence/agent","tags":[],"type":"text","url":"/docs/intelligence/agent#languages","content":"The agent understands messages in any language, but you choose which languages it responds in. Pick the ones your customers actually speak."},"2525":{"id":"/docs/intelligence/agent-72","page_id":"/docs/intelligence/agent","tags":[],"type":"text","url":"/docs/intelligence/agent#languages","content":"Available options: English, Arabic, Hindi, Urdu, Spanish, French, German, Malayalam"},"2526":{"id":"/docs/intelligence/agent-73","page_id":"/docs/intelligence/agent","tags":[],"type":"text","url":"/docs/intelligence/agent#languages","content":"If someone writes in a language you haven't selected, the agent still understands them — it'll reply in one of your chosen languages."},"2527":{"id":"/docs/intelligence/agent-74","page_id":"/docs/intelligence/agent","tags":[],"type":"text","url":"/docs/intelligence/agent#follow-up-messages","content":"When a customer goes quiet, your agent can check in automatically. Choose how long to wait before sending the follow-up:"},"2528":{"id":"/docs/intelligence/agent-75","page_id":"/docs/intelligence/agent","tags":[],"type":"text","url":"/docs/intelligence/agent#follow-up-messages","content":"**No follow-up** — Don't send one"},"2529":{"id":"/docs/intelligence/agent-76","page_id":"/docs/intelligence/agent","tags":[],"type":"text","url":"/docs/intelligence/agent#follow-up-messages","content":"**1 minute** — Quick nudge"},"2530":{"id":"/docs/intelligence/agent-77","page_id":"/docs/intelligence/agent","tags":[],"type":"text","url":"/docs/intelligence/agent#follow-up-messages","content":"**10 minutes** — Short pause"},"2531":{"id":"/docs/intelligence/agent-78","page_id":"/docs/intelligence/agent","tags":[],"type":"text","url":"/docs/intelligence/agent#follow-up-messages","content":"**1 hour** — Give them some time"},"2532":{"id":"/docs/intelligence/agent-79","page_id":"/docs/intelligence/agent","tags":[],"type":"text","url":"/docs/intelligence/agent#follow-up-messages","content":"**Custom** — Anywhere from 2 to 23 hours"},"2533":{"id":"/docs/intelligence/agent-80","page_id":"/docs/intelligence/agent","tags":[],"type":"text","url":"/docs/intelligence/agent#follow-up-messages","content":"Follow-ups re-engage people who got distracted or missed the notification."},"2534":{"id":"/docs/intelligence/agent-81","page_id":"/docs/intelligence/agent","tags":[],"type":"text","url":"/docs/intelligence/agent#response-length","content":"How detailed should answers be?"},"2535":{"id":"/docs/intelligence/agent-82","page_id":"/docs/intelligence/agent","tags":[],"type":"text","url":"/docs/intelligence/agent#response-length","content":"**Tiny** — Very short"},"2536":{"id":"/docs/intelligence/agent-83","page_id":"/docs/intelligence/agent","tags":[],"type":"text","url":"/docs/intelligence/agent#response-length","content":"**Concise** — Quick, to the point"},"2537":{"id":"/docs/intelligence/agent-84","page_id":"/docs/intelligence/agent","tags":[],"type":"text","url":"/docs/intelligence/agent#response-length","content":"**Medium** — Balanced"},"2538":{"id":"/docs/intelligence/agent-85","page_id":"/docs/intelligence/agent","tags":[],"type":"text","url":"/docs/intelligence/agent#response-length","content":"**Long** — Thorough and detailed"},"2539":{"id":"/docs/intelligence/agent-86","page_id":"/docs/intelligence/agent","tags":[],"type":"text","url":"/docs/intelligence/agent#personality","content":"How should the agent come across?"},"2540":{"id":"/docs/intelligence/agent-87","page_id":"/docs/intelligence/agent","tags":[],"type":"text","url":"/docs/intelligence/agent#personality","content":"**Professional** — Formal, business-like"},"2541":{"id":"/docs/intelligence/agent-88","page_id":"/docs/intelligence/agent","tags":[],"type":"text","url":"/docs/intelligence/agent#personality","content":"**Friendly** — Warm and approachable"},"2542":{"id":"/docs/intelligence/agent-89","page_id":"/docs/intelligence/agent","tags":[],"type":"text","url":"/docs/intelligence/agent#personality","content":"**Casual** — Relaxed and conversational"},"2543":{"id":"/docs/intelligence/agent-90","page_id":"/docs/intelligence/agent","tags":[],"type":"text","url":"/docs/intelligence/agent#personality","content":"Pick what matches your brand."},"2544":{"id":"/docs/intelligence/agent-91","page_id":"/docs/intelligence/agent","tags":[],"type":"text","url":"/docs/intelligence/agent#handover-to-humans","content":"Sometimes AI isn't the right fit. Add custom handover rules to tell your agent when to step aside and bring in a real person."},"2545":{"id":"/docs/intelligence/agent-92","page_id":"/docs/intelligence/agent","tags":[],"type":"text","url":"/docs/intelligence/agent#handover-to-humans","content":"Click &#x2A;*+** to add a condition, then describe the scenario in plain language — for example, \"Customer asks for a refund\" or \"Customer requests to speak to a manager.\" Add, edit, and remove conditions anytime."},"2546":{"id":"/docs/intelligence/agent-93","page_id":"/docs/intelligence/agent","tags":[],"type":"text","url":"/docs/intelligence/agent#handover-to-humans","content":"When any condition matches during a conversation, the agent hands off. Built-in triggers also cover cases like an explicit request for a human, frustration, sensitive issues, and other escalations — your custom conditions sit alongside those."},"2547":{"id":"/docs/intelligence/agent-94","page_id":"/docs/intelligence/agent","tags":[],"type":"text","url":"/docs/intelligence/agent#handover-to-humans","content":"The more specific your conditions, the better your agent will know when to hand off."},"2548":{"id":"/docs/intelligence/agent-95","page_id":"/docs/intelligence/agent","tags":[],"type":"text","url":"/docs/intelligence/agent#automatic-assignment-to-a-team","content":"On the **Starter** plan and above, if you have at least one team with its **team inbox** enabled, the AI can route the handover into the best-matching team instead of only the general queue."},"2549":{"id":"/docs/intelligence/agent-96","page_id":"/docs/intelligence/agent","tags":[],"type":"text","url":"/docs/intelligence/agent#automatic-assignment-to-a-team","content":"How it works:"},"2550":{"id":"/docs/intelligence/agent-97","page_id":"/docs/intelligence/agent","tags":[],"type":"text","url":"/docs/intelligence/agent#automatic-assignment-to-a-team","content":"The agent decides a handover is needed (custom or built-in conditions)."},"2551":{"id":"/docs/intelligence/agent-98","page_id":"/docs/intelligence/agent","tags":[],"type":"text","url":"/docs/intelligence/agent#automatic-assignment-to-a-team","content":"Cloodot matches the handover reason against each inbox-enabled team's **description**."},"2552":{"id":"/docs/intelligence/agent-99","page_id":"/docs/intelligence/agent","tags":[],"type":"text","url":"/docs/intelligence/agent#automatic-assignment-to-a-team","content":"If a team clearly fits, the conversation is moved into that **team inbox** and the AI assignee is cleared so the team owns it."},"2553":{"id":"/docs/intelligence/agent-100","page_id":"/docs/intelligence/agent","tags":[],"type":"text","url":"/docs/intelligence/agent#automatic-assignment-to-a-team","content":"If no team clearly fits — or team inboxes aren't available — the conversation goes to **Queued** for the next available agent."},"2554":{"id":"/docs/intelligence/agent-101","page_id":"/docs/intelligence/agent","tags":[],"type":"text","url":"/docs/intelligence/agent#automatic-assignment-to-a-team","content":"This is different from routing a conversation to a team by hand in the inbox: **manual routing keeps the current agent**; **AI handover clears the assignee** and transfers ownership to the team (or the queue)."},"2555":{"id":"/docs/intelligence/agent-102","page_id":"/docs/intelligence/agent","tags":[],"type":"text","url":"/docs/intelligence/agent#automatic-assignment-to-a-team","content":"To get accurate auto-routing:"},"2556":{"id":"/docs/intelligence/agent-103","page_id":"/docs/intelligence/agent","tags":[],"type":"text","url":"/docs/intelligence/agent#automatic-assignment-to-a-team","content":"Turn on **Team inbox** for the teams that should receive escalations (Teams)"},"2557":{"id":"/docs/intelligence/agent-104","page_id":"/docs/intelligence/agent","tags":[],"type":"text","url":"/docs/intelligence/agent#automatic-assignment-to-a-team","content":"Write a clear **description** for each of those teams (what they handle, not just a name)"},"2558":{"id":"/docs/intelligence/agent-105","page_id":"/docs/intelligence/agent","tags":[],"type":"text","url":"/docs/intelligence/agent#automatic-assignment-to-a-team","content":"Keep handover conditions specific so the reason the AI records is useful for matching"},"2559":{"id":"/docs/intelligence/agent-106","page_id":"/docs/intelligence/agent","tags":[],"type":"text","url":"/docs/intelligence/agent#automatic-assignment-to-a-team","content":"See Inbox for how team inboxes appear in the sidebar, and Teams for setup."},"2560":{"id":"/docs/intelligence/agent-107","page_id":"/docs/intelligence/agent","tags":[],"type":"text","url":"/docs/intelligence/agent#tab-2-instructions","content":"Tell the agent how to behave. Think of it as training a new teammate — you're explaining how you want them to handle different situations."},"2561":{"id":"/docs/intelligence/agent-108","page_id":"/docs/intelligence/agent","tags":[],"type":"text","url":"/docs/intelligence/agent#what-to-include","content":"**General guidelines** — How to greet people, what tone to use"},"2562":{"id":"/docs/intelligence/agent-109","page_id":"/docs/intelligence/agent","tags":[],"type":"text","url":"/docs/intelligence/agent#what-to-include","content":"**Specific scenarios** — \"If someone asks about returns, explain our 30-day policy\""},"2563":{"id":"/docs/intelligence/agent-110","page_id":"/docs/intelligence/agent","tags":[],"type":"text","url":"/docs/intelligence/agent#what-to-include","content":"**Things to avoid** — \"Don't promise specific delivery dates\""},"2564":{"id":"/docs/intelligence/agent-111","page_id":"/docs/intelligence/agent","tags":[],"type":"text","url":"/docs/intelligence/agent#what-to-include","content":"Anything that applies across the board belongs here. Scenario-by-scenario handling belongs on the next tab."},"2565":{"id":"/docs/intelligence/agent-112","page_id":"/docs/intelligence/agent","tags":[],"type":"text","url":"/docs/intelligence/agent#what-to-include","content":"Procedures are written on the next tab, not here — this editor shows only your general guidance. Under it, a line tells you how many procedures you have and links across to them."},"2566":{"id":"/docs/intelligence/agent-113","page_id":"/docs/intelligence/agent","tags":[],"type":"text","url":"/docs/intelligence/agent#tab-3-procedures","content":"A **procedure** (also called an **instruction block**) is one scenario handled end to end — especially when you want quick reply buttons, a specific skill, or a fixed order of steps at the right moment."},"2567":{"id":"/docs/intelligence/agent-114","page_id":"/docs/intelligence/agent","tags":[],"type":"text","url":"/docs/intelligence/agent#tab-3-procedures","content":"Each procedure has two halves:"},"2568":{"id":"/docs/intelligence/agent-115","page_id":"/docs/intelligence/agent","tags":[],"type":"text","url":"/docs/intelligence/agent#tab-3-procedures","content":"**When it applies** — a **description** of the situation, plus optional **positive and negative example messages** for sharper matching"},"2569":{"id":"/docs/intelligence/agent-116","page_id":"/docs/intelligence/agent","tags":[],"type":"text","url":"/docs/intelligence/agent#tab-3-procedures","content":"**Instructions** — one ordered list of everything the agent works through when it applies"},"2570":{"id":"/docs/intelligence/agent-117","page_id":"/docs/intelligence/agent","tags":[],"type":"text","url":"/docs/intelligence/agent#tab-3-procedures","content":"Entries in that list come in five kinds: a **Step**, a **Decision** (&#x2A;if … then …*), a **Skill** to run, **Quick replies** to offer, and a **Note** for guidance that applies throughout. Because they're in one list, a procedure can say *when* a skill runs and *when* buttons appear."},"2571":{"id":"/docs/intelligence/agent-118","page_id":"/docs/intelligence/agent","tags":[],"type":"text","url":"/docs/intelligence/agent#tab-3-procedures","content":"See Procedures for the full setup guide, Procedure examples for three worked builds, and Writing Block Descriptions for help with descriptions and examples."},"2572":{"id":"/docs/intelligence/agent-119","page_id":"/docs/intelligence/agent","tags":[],"type":"text","url":"/docs/intelligence/agent#tab-4-skills","content":"Skills let your agent actually *do* things, not just answer questions."},"2573":{"id":"/docs/intelligence/agent-120","page_id":"/docs/intelligence/agent","tags":[],"type":"text","url":"/docs/intelligence/agent#what-youll-see","content":"**Default skills** — Built-in abilities every agent has"},"2574":{"id":"/docs/intelligence/agent-121","page_id":"/docs/intelligence/agent","tags":[],"type":"text","url":"/docs/intelligence/agent#what-youll-see","content":"**Installed skills** — Custom ones you've added"},"2575":{"id":"/docs/intelligence/agent-122","page_id":"/docs/intelligence/agent","tags":[],"type":"text","url":"/docs/intelligence/agent#what-skills-can-do","content":"Check order status"},"2576":{"id":"/docs/intelligence/agent-123","page_id":"/docs/intelligence/agent","tags":[],"type":"text","url":"/docs/intelligence/agent#what-skills-can-do","content":"Book appointments"},"2577":{"id":"/docs/intelligence/agent-124","page_id":"/docs/intelligence/agent","tags":[],"type":"text","url":"/docs/intelligence/agent#what-skills-can-do","content":"Look up information"},"2578":{"id":"/docs/intelligence/agent-125","page_id":"/docs/intelligence/agent","tags":[],"type":"text","url":"/docs/intelligence/agent#what-skills-can-do","content":"Connect to your other tools"},"2579":{"id":"/docs/intelligence/agent-126","page_id":"/docs/intelligence/agent","tags":[],"type":"text","url":"/docs/intelligence/agent#what-skills-can-do","content":"Want more skills? Go to **Intelligence** → **Skill Sets** to install new ones."},"2580":{"id":"/docs/intelligence/agent-127","page_id":"/docs/intelligence/agent","tags":[],"type":"text","url":"/docs/intelligence/agent#tab-5-csat","content":"Turn on customer-satisfaction surveys for this agent. Customers can then rate the conversations it handles, and the results feed into your CSAT dashboard."},"2581":{"id":"/docs/intelligence/agent-128","page_id":"/docs/intelligence/agent","tags":[],"type":"text","url":"/docs/intelligence/agent#tab-6-advanced-settings","content":"Fine-tune how the agent behaves."},"2582":{"id":"/docs/intelligence/agent-129","page_id":"/docs/intelligence/agent","tags":[],"type":"text","url":"/docs/intelligence/agent#temperature","content":"Controls how creative vs. predictable the agent is. The slider has labeled stops — &#x2A;*strict (0.25)**, &#x2A;*neutral (0.5)**, and &#x2A;*creative (0.75)**:"},"2583":{"id":"/docs/intelligence/agent-130","page_id":"/docs/intelligence/agent","tags":[],"type":"text","url":"/docs/intelligence/agent#temperature","content":"**Lower** (toward strict) — More consistent, predictable responses"},"2584":{"id":"/docs/intelligence/agent-131","page_id":"/docs/intelligence/agent","tags":[],"type":"text","url":"/docs/intelligence/agent#temperature","content":"**Higher** (toward creative) — More varied, creative responses"},"2585":{"id":"/docs/intelligence/agent-132","page_id":"/docs/intelligence/agent","tags":[],"type":"text","url":"/docs/intelligence/agent#temperature","content":"Default is **0.75**, which works well for most cases. Lower it for factual or sensitive topics that need more predictable answers."},"2586":{"id":"/docs/intelligence/agent-133","page_id":"/docs/intelligence/agent","tags":[],"type":"text","url":"/docs/intelligence/agent#experimental-ai","content":"Toggle on to enable experimental AI features for improved responses. The setting applies per persona, so you can try it on one agent without affecting the rest."},"2587":{"id":"/docs/intelligence/agent-134","page_id":"/docs/intelligence/agent","tags":[],"type":"text","url":"/docs/intelligence/agent#experimental-ai","content":"Experimental AI may change over time as we improve response quality. Try it on a persona and see how it performs."},"2588":{"id":"/docs/intelligence/agent-135","page_id":"/docs/intelligence/agent","tags":[],"type":"text","url":"/docs/intelligence/agent#fallback-message","content":"When the AI gets stuck, it sends this message instead of leaving the customer hanging. Write something helpful — apologize and offer to connect them with a real person."},"2589":{"id":"/docs/intelligence/agent-136","page_id":"/docs/intelligence/agent","tags":[],"type":"text","url":"/docs/intelligence/agent#fallback-message","content":"A good fallback turns a frustrating moment into a positive one. For example: \"I'm having trouble with that one. Let me get someone from our team to help you.\""},"2590":{"id":"/docs/intelligence/agent-137","page_id":"/docs/intelligence/agent","tags":[],"type":"text","url":"/docs/intelligence/agent#save-changes","content":"Click **Save & Deploy** after editing. Each deploy creates a new version, so you can always roll back if something doesn't work."},"2591":{"id":"/docs/intelligence/agent-138","page_id":"/docs/intelligence/agent","tags":[],"type":"text","url":"/docs/intelligence/agent#save-changes","content":"**Save Draft** parks your changes without putting them live. An agent keeps one draft — the changes you have pending — so saving a draft again updates that same draft instead of piling up near-identical versions. Pick it back up any time from **Continue draft**, and deploy it when it's ready."},"2592":{"id":"/docs/intelligence/agent-139","page_id":"/docs/intelligence/agent","tags":[],"type":"text","url":"/docs/intelligence/agent#save-changes","content":"Drafts can also be saved from external tools — for example, via the Cloodot MCP server or the Developer API — so you can prepare changes outside the dashboard. Saves from those tools land on that same single draft and never replace what's live."},"2593":{"id":"/docs/intelligence/agent-140","page_id":"/docs/intelligence/agent","tags":[],"type":"text","url":"/docs/intelligence/agent#test-in-the-playground","content":"Click **Play** to open the playground. Try some conversations, see how the agent responds, and tweak until you're happy."},"2594":{"id":"/docs/intelligence/agent-141","page_id":"/docs/intelligence/agent","tags":[],"type":"text","url":"/docs/intelligence/agent#test-in-the-playground","content":"Playground testing is risk-free — real customers see nothing until you deploy."},"2595":{"id":"/docs/intelligence/agent-142","page_id":"/docs/intelligence/agent","tags":[],"type":"text","url":"/docs/intelligence/agent#deploy","content":"When you're happy with how the agent is working, deploy it. That version starts handling customer conversations. Update and redeploy anytime."},"2596":{"id":"/docs/intelligence/agent-143","page_id":"/docs/intelligence/agent","tags":[],"type":"text","url":"/docs/intelligence/agent#deploy","content":"Deploying is always a manual action from the dashboard. Drafts saved via MCP or API stay inactive until you review and deploy them yourself."},"2597":{"id":"/docs/intelligence/agent-144","page_id":"/docs/intelligence/agent","tags":[],"type":"text","url":"/docs/intelligence/agent#what-the-agent-handles-automatically","content":"Responds to new customer messages"},"2598":{"id":"/docs/intelligence/agent-145","page_id":"/docs/intelligence/agent","tags":[],"type":"text","url":"/docs/intelligence/agent#what-the-agent-handles-automatically","content":"Searches your Knowledge Base for relevant info"},"2599":{"id":"/docs/intelligence/agent-146","page_id":"/docs/intelligence/agent","tags":[],"type":"text","url":"/docs/intelligence/agent#what-the-agent-handles-automatically","content":"Uses FAQs to answer common questions"},"2600":{"id":"/docs/intelligence/agent-147","page_id":"/docs/intelligence/agent","tags":[],"type":"text","url":"/docs/intelligence/agent#what-the-agent-handles-automatically","content":"Follows your instructions"},"2601":{"id":"/docs/intelligence/agent-148","page_id":"/docs/intelligence/agent","tags":[],"type":"text","url":"/docs/intelligence/agent#what-the-agent-handles-automatically","content":"Remembers context within each conversation"},"2602":{"id":"/docs/intelligence/agent-149","page_id":"/docs/intelligence/agent","tags":[],"type":"text","url":"/docs/intelligence/agent#monitor-performance","content":"Check in on how the agent is doing:"},"2603":{"id":"/docs/intelligence/agent-150","page_id":"/docs/intelligence/agent","tags":[],"type":"text","url":"/docs/intelligence/agent#monitor-performance","content":"How many conversations it's handling"},"2604":{"id":"/docs/intelligence/agent-151","page_id":"/docs/intelligence/agent","tags":[],"type":"text","url":"/docs/intelligence/agent#monitor-performance","content":"Response quality"},"2605":{"id":"/docs/intelligence/agent-152","page_id":"/docs/intelligence/agent","tags":[],"type":"text","url":"/docs/intelligence/agent#monitor-performance","content":"When it hands off to humans"},"2606":{"id":"/docs/intelligence/agent-153","page_id":"/docs/intelligence/agent","tags":[],"type":"text","url":"/docs/intelligence/agent#monitor-performance","content":"Customer satisfaction"},"2607":{"id":"/docs/intelligence/agent-154","page_id":"/docs/intelligence/agent","tags":[],"type":"text","url":"/docs/intelligence/agent#monitor-performance","content":"Which skills get used most"},"2608":{"id":"/docs/intelligence/agent-155","page_id":"/docs/intelligence/agent","tags":[],"type":"text","url":"/docs/intelligence/agent#message-credits-and-ai-assignment","content":"The AI agent needs incoming message credits to respond. When credits run out:"},"2609":{"id":"/docs/intelligence/agent-156","page_id":"/docs/intelligence/agent","tags":[],"type":"text","url":"/docs/intelligence/agent#message-credits-and-ai-assignment","content":"**New conversations** — The agent isn't assigned"},"2610":{"id":"/docs/intelligence/agent-157","page_id":"/docs/intelligence/agent","tags":[],"type":"text","url":"/docs/intelligence/agent#message-credits-and-ai-assignment","content":"**Existing conversations** — If the agent was previously assigned and a customer messages back, it's **automatically unassigned** since it can't respond without credits"},"2611":{"id":"/docs/intelligence/agent-158","page_id":"/docs/intelligence/agent","tags":[],"type":"text","url":"/docs/intelligence/agent#message-credits-and-ai-assignment","content":"When the agent is unassigned because credits ran out, the conversation stays open and unassigned. A team member needs to pick it up, or you can top up your credits to re-enable AI responses."},"2612":{"id":"/docs/intelligence/agent-159","page_id":"/docs/intelligence/agent","tags":[],"type":"text","url":"/docs/intelligence/agent#message-credits-and-ai-assignment","content":"To check remaining credits, go to **Settings** → **Billing**."},"2613":{"id":"/docs/intelligence/agent-160","page_id":"/docs/intelligence/agent","tags":[],"type":"text","url":"/docs/intelligence/agent#version-history","content":"Every save creates a new version, so you can:"},"2614":{"id":"/docs/intelligence/agent-161","page_id":"/docs/intelligence/agent","tags":[],"type":"text","url":"/docs/intelligence/agent#version-history","content":"See what changed over time"},"2615":{"id":"/docs/intelligence/agent-162","page_id":"/docs/intelligence/agent","tags":[],"type":"text","url":"/docs/intelligence/agent#version-history","content":"Roll back to a previous version if something breaks"},"2616":{"id":"/docs/intelligence/agent-163","page_id":"/docs/intelligence/agent","tags":[],"type":"text","url":"/docs/intelligence/agent#version-history","content":"Test new ideas without risking your working setup"},"2617":{"id":"/docs/intelligence/agent-164","page_id":"/docs/intelligence/agent","tags":[],"type":"text","url":"/docs/intelligence/agent#identity","content":"Pick a name that fits your brand"},"2618":{"id":"/docs/intelligence/agent-165","page_id":"/docs/intelligence/agent","tags":[],"type":"text","url":"/docs/intelligence/agent#identity","content":"Write a greeting that's welcoming and sets expectations"},"2619":{"id":"/docs/intelligence/agent-166","page_id":"/docs/intelligence/agent","tags":[],"type":"text","url":"/docs/intelligence/agent#identity","content":"Choose languages your customers actually speak"},"2620":{"id":"/docs/intelligence/agent-167","page_id":"/docs/intelligence/agent","tags":[],"type":"text","url":"/docs/intelligence/agent#identity","content":"Match the personality to your brand voice"},"2621":{"id":"/docs/intelligence/agent-168","page_id":"/docs/intelligence/agent","tags":[],"type":"text","url":"/docs/intelligence/agent#instructions","content":"Be specific — vague instructions lead to vague answers"},"2622":{"id":"/docs/intelligence/agent-169","page_id":"/docs/intelligence/agent","tags":[],"type":"text","url":"/docs/intelligence/agent#instructions","content":"Give each recurring scenario its own procedure"},"2623":{"id":"/docs/intelligence/agent-170","page_id":"/docs/intelligence/agent","tags":[],"type":"text","url":"/docs/intelligence/agent#instructions","content":"Write clear block descriptions and add quick replies where they help"},"2624":{"id":"/docs/intelligence/agent-171","page_id":"/docs/intelligence/agent","tags":[],"type":"text","url":"/docs/intelligence/agent#instructions","content":"Update based on real conversations"},"2625":{"id":"/docs/intelligence/agent-172","page_id":"/docs/intelligence/agent","tags":[],"type":"text","url":"/docs/intelligence/agent#instructions","content":"Test in the playground before deploying"},"2626":{"id":"/docs/intelligence/agent-173","page_id":"/docs/intelligence/agent","tags":[],"type":"text","url":"/docs/intelligence/agent#skills","content":"Install only what you actually need"},"2627":{"id":"/docs/intelligence/agent-174","page_id":"/docs/intelligence/agent","tags":[],"type":"text","url":"/docs/intelligence/agent#skills","content":"Configure each skill correctly"},"2628":{"id":"/docs/intelligence/agent-175","page_id":"/docs/intelligence/agent","tags":[],"type":"text","url":"/docs/intelligence/agent#advanced-settings","content":"Start with the default temperature; adjust only if needed"},"2629":{"id":"/docs/intelligence/agent-176","page_id":"/docs/intelligence/agent","tags":[],"type":"text","url":"/docs/intelligence/agent#advanced-settings","content":"Write a fallback message that helps, not one that frustrates"},"2630":{"id":"/docs/intelligence/agent-177","page_id":"/docs/intelligence/agent","tags":[],"type":"text","url":"/docs/intelligence/agent#handover-and-teams","content":"Write specific handover conditions so escalations fire for the right reasons"},"2631":{"id":"/docs/intelligence/agent-178","page_id":"/docs/intelligence/agent","tags":[],"type":"text","url":"/docs/intelligence/agent#handover-and-teams","content":"Give each inbox-enabled team a clear **description** of what it handles — the AI uses that to pick a team on handover"},"2632":{"id":"/docs/intelligence/agent-179","page_id":"/docs/intelligence/agent","tags":[],"type":"text","url":"/docs/intelligence/agent#handover-and-teams","content":"Only enable team inboxes for teams that should receive escalations"},"2633":{"id":"/docs/intelligence/agent-180","page_id":"/docs/intelligence/agent","tags":[],"type":"text","url":"/docs/intelligence/agent#overall","content":"**Test before you deploy** — The playground is there for a reason"},"2634":{"id":"/docs/intelligence/agent-181","page_id":"/docs/intelligence/agent","tags":[],"type":"text","url":"/docs/intelligence/agent#overall","content":"**Keep improving** — Review conversations and refine your setup"},"2635":{"id":"/docs/intelligence/agent-182","page_id":"/docs/intelligence/agent","tags":[],"type":"text","url":"/docs/intelligence/agent#overall","content":"**Build your Knowledge Base** — Better info means better answers"},"2636":{"id":"/docs/intelligence/agent-183","page_id":"/docs/intelligence/agent","tags":[],"type":"text","url":"/docs/intelligence/agent#overall","content":"**Keep FAQs current** — Outdated answers are worse than none"},"2637":{"id":"/docs/intelligence/agent-184","page_id":"/docs/intelligence/agent","tags":[],"type":"text","url":"/docs/intelligence/agent#agent-not-responding","content":"Check that an active version is deployed. Then verify:"},"2638":{"id":"/docs/intelligence/agent-185","page_id":"/docs/intelligence/agent","tags":[],"type":"text","url":"/docs/intelligence/agent#agent-not-responding","content":"The channels are connected"},"2639":{"id":"/docs/intelligence/agent-186","page_id":"/docs/intelligence/agent","tags":[],"type":"text","url":"/docs/intelligence/agent#agent-not-responding","content":"The agent is assigned to handle conversations"},"2640":{"id":"/docs/intelligence/agent-187","page_id":"/docs/intelligence/agent","tags":[],"type":"text","url":"/docs/intelligence/agent#answers-arent-great","content":"The agent usually needs more information. Try:"},"2641":{"id":"/docs/intelligence/agent-188","page_id":"/docs/intelligence/agent","tags":[],"type":"text","url":"/docs/intelligence/agent#answers-arent-great","content":"Adding more to your Knowledge Base"},"2642":{"id":"/docs/intelligence/agent-189","page_id":"/docs/intelligence/agent","tags":[],"type":"text","url":"/docs/intelligence/agent#answers-arent-great","content":"Updating your FAQs"},"2643":{"id":"/docs/intelligence/agent-190","page_id":"/docs/intelligence/agent","tags":[],"type":"text","url":"/docs/intelligence/agent#answers-arent-great","content":"Making your instructions more specific"},"2644":{"id":"/docs/intelligence/agent-191","page_id":"/docs/intelligence/agent","tags":[],"type":"text","url":"/docs/intelligence/agent#answers-arent-great","content":"Adjusting the temperature setting"},"2645":{"id":"/docs/intelligence/agent-192","page_id":"/docs/intelligence/agent","tags":[],"type":"text","url":"/docs/intelligence/agent#too-many-handoffs","content":"The agent may not have enough info to answer confidently. Try:"},"2646":{"id":"/docs/intelligence/agent-193","page_id":"/docs/intelligence/agent","tags":[],"type":"text","url":"/docs/intelligence/agent#too-many-handoffs","content":"Filling gaps in your Knowledge Base"},"2647":{"id":"/docs/intelligence/agent-194","page_id":"/docs/intelligence/agent","tags":[],"type":"text","url":"/docs/intelligence/agent#too-many-handoffs","content":"Adding FAQs for common questions"},"2648":{"id":"/docs/intelligence/agent-195","page_id":"/docs/intelligence/agent","tags":[],"type":"text","url":"/docs/intelligence/agent#too-many-handoffs","content":"Reviewing which questions are causing handoffs"},"2649":{"id":"/docs/intelligence/agent-196","page_id":"/docs/intelligence/agent","tags":[],"type":"text","url":"/docs/intelligence/agent#add-capabilities","content":"Skill Sets — Add custom abilities"},"2650":{"id":"/docs/intelligence/agent-197","page_id":"/docs/intelligence/agent","tags":[],"type":"text","url":"/docs/intelligence/agent#add-capabilities","content":"Creating Skills — Build your own"},"2651":{"id":"/docs/intelligence/agent-198","page_id":"/docs/intelligence/agent","tags":[],"type":"text","url":"/docs/intelligence/agent#add-capabilities","content":"Skill Schema — Technical reference"},"2652":{"id":"/docs/intelligence/agent-199","page_id":"/docs/intelligence/agent","tags":[],"type":"text","url":"/docs/intelligence/agent#connect-more","content":"MCP Servers — Connect external tools"},"2653":{"id":"/docs/intelligence/agent-200","page_id":"/docs/intelligence/agent","tags":[],"type":"text","url":"/docs/intelligence/agent#connect-more","content":"Knowledge Base — Teach your agent more"},"2654":{"id":"/docs/intelligence/agent-201","page_id":"/docs/intelligence/agent","tags":[],"type":"text","url":"/docs/intelligence/agent#connect-more","content":"Collections — Showcase products and services in conversations"},"2655":{"id":"/docs/intelligence/agent-202","page_id":"/docs/intelligence/agent","tags":[],"type":"text","url":"/docs/intelligence/agent#connect-more","content":"FAQs — Handle common questions"},"2656":{"id":"/docs/intelligence/agent-203","page_id":"/docs/intelligence/agent","tags":[],"type":"text","url":"/docs/intelligence/agent#connect-more","content":"Teams — Enable team inboxes for automatic handover routing"},"2657":{"id":"/docs/intelligence/agent-204","page_id":"/docs/intelligence/agent","tags":[],"type":"text","url":"/docs/intelligence/agent#connect-more","content":"Inbox — Work conversations after a handover lands in a team or the queue"},"2658":{"id":"/docs/intelligence/agent-205","page_id":"/docs/intelligence/agent","tags":[],"type":"text","url":"/docs/intelligence/agent#whats-next","content":"Write your first procedure — Add quick replies and skills for interactive scenarios"},"2659":{"id":"/docs/intelligence/agent-206","page_id":"/docs/intelligence/agent","tags":[],"type":"text","url":"/docs/intelligence/agent#whats-next","content":"Build your Knowledge Base — Give your agent the info it needs"},"2660":{"id":"/docs/intelligence/agent-207","page_id":"/docs/intelligence/agent","tags":[],"type":"text","url":"/docs/intelligence/agent#whats-next","content":"Create FAQs — Cover the questions you hear most"},"2661":{"id":"/docs/intelligence/agent-208","page_id":"/docs/intelligence/agent","tags":[],"type":"text","url":"/docs/intelligence/agent#whats-next","content":"Explore Skill Sets — Add custom capabilities"},"2662":{"id":"/docs/intelligence/agent-209","page_id":"/docs/intelligence/agent","tags":[],"type":"text","url":"/docs/intelligence/agent#whats-next","content":"Test in the playground until you're happy"},"2663":{"id":"/docs/intelligence/agent-210","page_id":"/docs/intelligence/agent","tags":[],"type":"text","url":"/docs/intelligence/agent#whats-next","content":"Ready to teach your agent? Add to your Knowledge Base."},"2664":{"id":"/docs/intelligence/agent/procedure-examples","page_id":"/docs/intelligence/agent/procedure-examples","type":"page","content":"Procedure examples","breadcrumbs":["Docs","AI and Automations","AI Intelligence","AI Agent (Persona)"],"tags":[],"url":"/docs/intelligence/agent/procedure-examples"},"2665":{"id":"/docs/intelligence/agent/procedure-examples-0","page_id":"/docs/intelligence/agent/procedure-examples","tags":[],"type":"text","url":"/docs/intelligence/agent/procedure-examples","content":"Three complete procedures, built one entry at a time — order tracking, returns, and booking — that you can adapt to your own business."},"2666":{"id":"/docs/intelligence/agent/procedure-examples-1","page_id":"/docs/intelligence/agent/procedure-examples","type":"heading","tags":[],"url":"/docs/intelligence/agent/procedure-examples#before-you-start","content":"Before you start"},"2667":{"id":"/docs/intelligence/agent/procedure-examples-2","page_id":"/docs/intelligence/agent/procedure-examples","type":"heading","tags":[],"url":"/docs/intelligence/agent/procedure-examples#example-1--where-is-my-order","content":"Example 1 — \"Where is my order?\""},"2668":{"id":"/docs/intelligence/agent/procedure-examples-3","page_id":"/docs/intelligence/agent/procedure-examples","type":"heading","tags":[],"url":"/docs/intelligence/agent/procedure-examples#build-it","content":"Build it"},"2669":{"id":"/docs/intelligence/agent/procedure-examples-4","page_id":"/docs/intelligence/agent/procedure-examples","type":"heading","tags":[],"url":"/docs/intelligence/agent/procedure-examples#1-add-the-procedure","content":"1\\. Add the procedure"},"2670":{"id":"/docs/intelligence/agent/procedure-examples-5","page_id":"/docs/intelligence/agent/procedure-examples","type":"heading","tags":[],"url":"/docs/intelligence/agent/procedure-examples#2-describe-when-it-applies","content":"2\\. Describe when it applies"},"2671":{"id":"/docs/intelligence/agent/procedure-examples-6","page_id":"/docs/intelligence/agent/procedure-examples","type":"heading","tags":[],"url":"/docs/intelligence/agent/procedure-examples#3-add-the-rule-that-applies-throughout","content":"3\\. Add the rule that applies throughout"},"2672":{"id":"/docs/intelligence/agent/procedure-examples-7","page_id":"/docs/intelligence/agent/procedure-examples","type":"heading","tags":[],"url":"/docs/intelligence/agent/procedure-examples#4-ask-for-what-you-need","content":"4\\. Ask for what you need"},"2673":{"id":"/docs/intelligence/agent/procedure-examples-8","page_id":"/docs/intelligence/agent/procedure-examples","type":"heading","tags":[],"url":"/docs/intelligence/agent/procedure-examples#5-look-it-up","content":"5\\. Look it up"},"2674":{"id":"/docs/intelligence/agent/procedure-examples-9","page_id":"/docs/intelligence/agent/procedure-examples","type":"heading","tags":[],"url":"/docs/intelligence/agent/procedure-examples#6-decide-on-the-answer","content":"6\\. Decide on the answer"},"2675":{"id":"/docs/intelligence/agent/procedure-examples-10","page_id":"/docs/intelligence/agent/procedure-examples","type":"heading","tags":[],"url":"/docs/intelligence/agent/procedure-examples#7-offer-somewhere-to-go-next","content":"7\\. Offer somewhere to go next"},"2676":{"id":"/docs/intelligence/agent/procedure-examples-11","page_id":"/docs/intelligence/agent/procedure-examples","type":"heading","tags":[],"url":"/docs/intelligence/agent/procedure-examples#8-test-it-then-deploy","content":"8\\. Test it, then deploy"},"2677":{"id":"/docs/intelligence/agent/procedure-examples-12","page_id":"/docs/intelligence/agent/procedure-examples","type":"heading","tags":[],"url":"/docs/intelligence/agent/procedure-examples#the-finished-procedure","content":"The finished procedure"},"2678":{"id":"/docs/intelligence/agent/procedure-examples-13","page_id":"/docs/intelligence/agent/procedure-examples","type":"heading","tags":[],"url":"/docs/intelligence/agent/procedure-examples#example-2--returns-and-exchanges","content":"Example 2 — Returns and exchanges"},"2679":{"id":"/docs/intelligence/agent/procedure-examples-14","page_id":"/docs/intelligence/agent/procedure-examples","type":"heading","tags":[],"url":"/docs/intelligence/agent/procedure-examples#whats-different-here","content":"What's different here"},"2680":{"id":"/docs/intelligence/agent/procedure-examples-15","page_id":"/docs/intelligence/agent/procedure-examples","type":"heading","tags":[],"url":"/docs/intelligence/agent/procedure-examples#example-3--book-a-fitting-in-store","content":"Example 3 — Book a fitting in store"},"2681":{"id":"/docs/intelligence/agent/procedure-examples-16","page_id":"/docs/intelligence/agent/procedure-examples","type":"heading","tags":[],"url":"/docs/intelligence/agent/procedure-examples#whats-different-here-1","content":"What's different here"},"2682":{"id":"/docs/intelligence/agent/procedure-examples-17","page_id":"/docs/intelligence/agent/procedure-examples","type":"heading","tags":[],"url":"/docs/intelligence/agent/procedure-examples#adapting-these-to-your-business","content":"Adapting these to your business"},"2683":{"id":"/docs/intelligence/agent/procedure-examples-18","page_id":"/docs/intelligence/agent/procedure-examples","type":"heading","tags":[],"url":"/docs/intelligence/agent/procedure-examples#a-checklist-before-you-deploy","content":"A checklist before you deploy"},"2684":{"id":"/docs/intelligence/agent/procedure-examples-19","page_id":"/docs/intelligence/agent/procedure-examples","type":"heading","tags":[],"url":"/docs/intelligence/agent/procedure-examples#whats-next","content":"What's next?"},"2685":{"id":"/docs/intelligence/agent/procedure-examples-20","page_id":"/docs/intelligence/agent/procedure-examples","tags":[],"type":"text","url":"/docs/intelligence/agent/procedure-examples","content":"The Procedures page explains what each kind of entry does. This page is the other half: three finished procedures, built in order, with the reasoning for why each entry sits where it does."},"2686":{"id":"/docs/intelligence/agent/procedure-examples-21","page_id":"/docs/intelligence/agent/procedure-examples","tags":[],"type":"text","url":"/docs/intelligence/agent/procedure-examples","content":"Every example comes from the same fictional workspace — **Northbeam Supply**, an outdoor clothing retailer selling online and from four stores in India, whose agent is called Aria. Swap the nouns for yours and the shape holds."},"2687":{"id":"/docs/intelligence/agent/procedure-examples-22","page_id":"/docs/intelligence/agent/procedure-examples","tags":[],"type":"text","url":"/docs/intelligence/agent/procedure-examples#before-you-start","content":"A procedure can only point at things that already exist, so it's worth having these in place first:"},"2688":{"id":"/docs/intelligence/agent/procedure-examples-23","page_id":"/docs/intelligence/agent/procedure-examples","tags":[],"type":"text","url":"/docs/intelligence/agent/procedure-examples#before-you-start","content":"You'll need"},"2689":{"id":"/docs/intelligence/agent/procedure-examples-24","page_id":"/docs/intelligence/agent/procedure-examples","tags":[],"type":"text","url":"/docs/intelligence/agent/procedure-examples#before-you-start","content":"Why"},"2690":{"id":"/docs/intelligence/agent/procedure-examples-25","page_id":"/docs/intelligence/agent/procedure-examples","tags":[],"type":"text","url":"/docs/intelligence/agent/procedure-examples#before-you-start","content":"Where"},"2691":{"id":"/docs/intelligence/agent/procedure-examples-26","page_id":"/docs/intelligence/agent/procedure-examples","tags":[],"type":"text","url":"/docs/intelligence/agent/procedure-examples#before-you-start","content":"An AI Persona"},"2692":{"id":"/docs/intelligence/agent/procedure-examples-27","page_id":"/docs/intelligence/agent/procedure-examples","tags":[],"type":"text","url":"/docs/intelligence/agent/procedure-examples#before-you-start","content":"Procedures belong to one"},"2693":{"id":"/docs/intelligence/agent/procedure-examples-28","page_id":"/docs/intelligence/agent/procedure-examples","tags":[],"type":"text","url":"/docs/intelligence/agent/procedure-examples#before-you-start","content":"**Intelligence → Agent**"},"2694":{"id":"/docs/intelligence/agent/procedure-examples-29","page_id":"/docs/intelligence/agent/procedure-examples","tags":[],"type":"text","url":"/docs/intelligence/agent/procedure-examples#before-you-start","content":"The skills you want to run"},"2695":{"id":"/docs/intelligence/agent/procedure-examples-30","page_id":"/docs/intelligence/agent/procedure-examples","tags":[],"type":"text","url":"/docs/intelligence/agent/procedure-examples#before-you-start","content":"Only **installed*&#x2A; skill sets appear in the &#x2A;*@** picker"},"2696":{"id":"/docs/intelligence/agent/procedure-examples-31","page_id":"/docs/intelligence/agent/procedure-examples","tags":[],"type":"text","url":"/docs/intelligence/agent/procedure-examples#before-you-start","content":"Skill Sets"},"2697":{"id":"/docs/intelligence/agent/procedure-examples-32","page_id":"/docs/intelligence/agent/procedure-examples","tags":[],"type":"text","url":"/docs/intelligence/agent/procedure-examples#before-you-start","content":"The custom fields you want to check"},"2698":{"id":"/docs/intelligence/agent/procedure-examples-33","page_id":"/docs/intelligence/agent/procedure-examples","tags":[],"type":"text","url":"/docs/intelligence/agent/procedure-examples#before-you-start","content":"A decision reads them by name"},"2699":{"id":"/docs/intelligence/agent/procedure-examples-34","page_id":"/docs/intelligence/agent/procedure-examples","tags":[],"type":"text","url":"/docs/intelligence/agent/procedure-examples#before-you-start","content":"Custom Fields"},"2700":{"id":"/docs/intelligence/agent/procedure-examples-35","page_id":"/docs/intelligence/agent/procedure-examples","tags":[],"type":"text","url":"/docs/intelligence/agent/procedure-examples#before-you-start","content":"The labels you want to check"},"2701":{"id":"/docs/intelligence/agent/procedure-examples-36","page_id":"/docs/intelligence/agent/procedure-examples","tags":[],"type":"text","url":"/docs/intelligence/agent/procedure-examples#before-you-start","content":"Same"},"2702":{"id":"/docs/intelligence/agent/procedure-examples-37","page_id":"/docs/intelligence/agent/procedure-examples","tags":[],"type":"text","url":"/docs/intelligence/agent/procedure-examples#before-you-start","content":"Labels"},"2703":{"id":"/docs/intelligence/agent/procedure-examples-38","page_id":"/docs/intelligence/agent/procedure-examples","tags":[],"type":"text","url":"/docs/intelligence/agent/procedure-examples#before-you-start","content":"Northbeam has two skill sets installed (**Shopify** and **Northbeam Store Ops**), conversation fields called **Order status** and **Preferred store**, and a **VIP** label. Every reference in the examples below points at one of those."},"2704":{"id":"/docs/intelligence/agent/procedure-examples-39","page_id":"/docs/intelligence/agent/procedure-examples","tags":[],"type":"text","url":"/docs/intelligence/agent/procedure-examples#before-you-start","content":"You don't need all of it to start. A procedure made only of steps and a note is already useful — add the skill and the decision once the basics read correctly."},"2705":{"id":"/docs/intelligence/agent/procedure-examples-40","page_id":"/docs/intelligence/agent/procedure-examples","tags":[],"type":"text","url":"/docs/intelligence/agent/procedure-examples#example-1--where-is-my-order","content":"The most common support question there is, and a good first procedure: it asks for something, looks it up, decides on the answer, then offers the customer somewhere to go next."},"2706":{"id":"/docs/intelligence/agent/procedure-examples-41","page_id":"/docs/intelligence/agent/procedure-examples","tags":[],"type":"text","url":"/docs/intelligence/agent/procedure-examples#1-add-the-procedure","content":"On **Intelligence → Agent → Procedures**, click **Add procedure**. If this is your first one, the tab looks like this:"},"2707":{"id":"/docs/intelligence/agent/procedure-examples-42","page_id":"/docs/intelligence/agent/procedure-examples","tags":[],"type":"text","url":"/docs/intelligence/agent/procedure-examples#2-describe-when-it-applies","content":"In the description field at the top, write the *situation*, not the topic:"},"2708":{"id":"/docs/intelligence/agent/procedure-examples-43","page_id":"/docs/intelligence/agent/procedure-examples","tags":[],"type":"text","url":"/docs/intelligence/agent/procedure-examples#2-describe-when-it-applies","content":"> Customer asks where their order is, when it will arrive, or for a tracking link."},"2709":{"id":"/docs/intelligence/agent/procedure-examples-44","page_id":"/docs/intelligence/agent/procedure-examples","tags":[],"type":"text","url":"/docs/intelligence/agent/procedure-examples#2-describe-when-it-applies","content":"Then add example messages in the customer's own words. Positive ones on the tick row, negative ones on the ban row:"},"2710":{"id":"/docs/intelligence/agent/procedure-examples-45","page_id":"/docs/intelligence/agent/procedure-examples","tags":[],"type":"text","url":"/docs/intelligence/agent/procedure-examples#2-describe-when-it-applies","content":"**Should trigger:*&#x2A; &#x2A;\"Where is my package?\"&#x2A;, &#x2A;\"Has my order shipped yet?\"&#x2A;, &#x2A;\"Can I get a tracking number?\"*"},"2711":{"id":"/docs/intelligence/agent/procedure-examples-46","page_id":"/docs/intelligence/agent/procedure-examples","tags":[],"type":"text","url":"/docs/intelligence/agent/procedure-examples#2-describe-when-it-applies","content":"**Should not trigger:*&#x2A; &#x2A;\"I want a refund\"&#x2A;, &#x2A;\"How much does shipping cost?\"*"},"2712":{"id":"/docs/intelligence/agent/procedure-examples-47","page_id":"/docs/intelligence/agent/procedure-examples","tags":[],"type":"text","url":"/docs/intelligence/agent/procedure-examples#2-describe-when-it-applies","content":"The two negatives matter more than they look. Refunds and shipping costs are both *about orders*, and without them they'd compete with this procedure on every mention of a parcel."},"2713":{"id":"/docs/intelligence/agent/procedure-examples-48","page_id":"/docs/intelligence/agent/procedure-examples","tags":[],"type":"text","url":"/docs/intelligence/agent/procedure-examples#3-add-the-rule-that-applies-throughout","content":"Click **Add**, choose **Note**, and write:"},"2714":{"id":"/docs/intelligence/agent/procedure-examples-49","page_id":"/docs/intelligence/agent/procedure-examples","tags":[],"type":"text","url":"/docs/intelligence/agent/procedure-examples#3-add-the-rule-that-applies-throughout","content":"> Never promise a delivery date you haven't checked."},"2715":{"id":"/docs/intelligence/agent/procedure-examples-50","page_id":"/docs/intelligence/agent/procedure-examples","tags":[],"type":"text","url":"/docs/intelligence/agent/procedure-examples#3-add-the-rule-that-applies-throughout","content":"A note isn't numbered — it holds for the whole procedure rather than at one point in it. Rules go in notes; work goes in steps."},"2716":{"id":"/docs/intelligence/agent/procedure-examples-51","page_id":"/docs/intelligence/agent/procedure-examples","tags":[],"type":"text","url":"/docs/intelligence/agent/procedure-examples#4-ask-for-what-you-need","content":"Add a **Step**:"},"2717":{"id":"/docs/intelligence/agent/procedure-examples-52","page_id":"/docs/intelligence/agent/procedure-examples","tags":[],"type":"text","url":"/docs/intelligence/agent/procedure-examples#4-ask-for-what-you-need","content":"> Ask for the order number if you don't already have it."},"2718":{"id":"/docs/intelligence/agent/procedure-examples-53","page_id":"/docs/intelligence/agent/procedure-examples","tags":[],"type":"text","url":"/docs/intelligence/agent/procedure-examples#4-ask-for-what-you-need","content":"This is position **1**. \"If you don't already have it\" is doing real work — without it the agent asks customers to repeat something they gave two messages ago."},"2719":{"id":"/docs/intelligence/agent/procedure-examples-54","page_id":"/docs/intelligence/agent/procedure-examples","tags":[],"type":"text","url":"/docs/intelligence/agent/procedure-examples#5-look-it-up","content":"Add a **Skill*&#x2A;, type &#x2A;*@**, and pick **Get order** from the Shopify set. Then keep typing to say what to do with it — it's all one sentence:"},"2720":{"id":"/docs/intelligence/agent/procedure-examples-55","page_id":"/docs/intelligence/agent/procedure-examples","tags":[],"type":"text","url":"/docs/intelligence/agent/procedure-examples#5-look-it-up","content":"> @shopify/get-order with the number they gave, and read the status off it."},"2721":{"id":"/docs/intelligence/agent/procedure-examples-56","page_id":"/docs/intelligence/agent/procedure-examples","tags":[],"type":"text","url":"/docs/intelligence/agent/procedure-examples#5-look-it-up","content":"This is position **2** because the skill needs the order number, and position 1 is where you asked for it."},"2722":{"id":"/docs/intelligence/agent/procedure-examples-57","page_id":"/docs/intelligence/agent/procedure-examples","tags":[],"type":"text","url":"/docs/intelligence/agent/procedure-examples#6-decide-on-the-answer","content":"Add a **Decision*&#x2A;. In the first condition type &#x2A;*@** and pick **Order status**, then finish each arm:"},"2723":{"id":"/docs/intelligence/agent/procedure-examples-58","page_id":"/docs/intelligence/agent/procedure-examples","tags":[],"type":"text","url":"/docs/intelligence/agent/procedure-examples#6-decide-on-the-answer","content":"Condition"},"2724":{"id":"/docs/intelligence/agent/procedure-examples-59","page_id":"/docs/intelligence/agent/procedure-examples","tags":[],"type":"text","url":"/docs/intelligence/agent/procedure-examples#6-decide-on-the-answer","content":"Then"},"2725":{"id":"/docs/intelligence/agent/procedure-examples-60","page_id":"/docs/intelligence/agent/procedure-examples","tags":[],"type":"text","url":"/docs/intelligence/agent/procedure-examples#6-decide-on-the-answer","content":"If"},"2726":{"id":"/docs/intelligence/agent/procedure-examples-61","page_id":"/docs/intelligence/agent/procedure-examples","tags":[],"type":"text","url":"/docs/intelligence/agent/procedure-examples#6-decide-on-the-answer","content":"**Order status** is shipped"},"2727":{"id":"/docs/intelligence/agent/procedure-examples-62","page_id":"/docs/intelligence/agent/procedure-examples","tags":[],"type":"text","url":"/docs/intelligence/agent/procedure-examples#6-decide-on-the-answer","content":"give the tracking link and the delivery estimate"},"2728":{"id":"/docs/intelligence/agent/procedure-examples-63","page_id":"/docs/intelligence/agent/procedure-examples","tags":[],"type":"text","url":"/docs/intelligence/agent/procedure-examples#6-decide-on-the-answer","content":"If"},"2729":{"id":"/docs/intelligence/agent/procedure-examples-64","page_id":"/docs/intelligence/agent/procedure-examples","tags":[],"type":"text","url":"/docs/intelligence/agent/procedure-examples#6-decide-on-the-answer","content":"**Order status** is placed or packed"},"2730":{"id":"/docs/intelligence/agent/procedure-examples-65","page_id":"/docs/intelligence/agent/procedure-examples","tags":[],"type":"text","url":"/docs/intelligence/agent/procedure-examples#6-decide-on-the-answer","content":"give the expected ship date"},"2731":{"id":"/docs/intelligence/agent/procedure-examples-66","page_id":"/docs/intelligence/agent/procedure-examples","tags":[],"type":"text","url":"/docs/intelligence/agent/procedure-examples#6-decide-on-the-answer","content":"Otherwise"},"2732":{"id":"/docs/intelligence/agent/procedure-examples-67","page_id":"/docs/intelligence/agent/procedure-examples","tags":[],"type":"text","url":"/docs/intelligence/agent/procedure-examples#6-decide-on-the-answer","content":"hand over to a human agent"},"2733":{"id":"/docs/intelligence/agent/procedure-examples-68","page_id":"/docs/intelligence/agent/procedure-examples","tags":[],"type":"text","url":"/docs/intelligence/agent/procedure-examples#6-decide-on-the-answer","content":"The **@Order status** chip is the difference between a condition the agent can *check* and one it has to guess at. The **Otherwise** arm is what stops an unexpected status turning into an invented answer."},"2734":{"id":"/docs/intelligence/agent/procedure-examples-69","page_id":"/docs/intelligence/agent/procedure-examples","tags":[],"type":"text","url":"/docs/intelligence/agent/procedure-examples#7-offer-somewhere-to-go-next","content":"Add **Quick replies*&#x2A; and click **+ add reply** three times. Each reply has a label the customer taps and a message that comes back:"},"2735":{"id":"/docs/intelligence/agent/procedure-examples-70","page_id":"/docs/intelligence/agent/procedure-examples","tags":[],"type":"text","url":"/docs/intelligence/agent/procedure-examples#7-offer-somewhere-to-go-next","content":"Label"},"2736":{"id":"/docs/intelligence/agent/procedure-examples-71","page_id":"/docs/intelligence/agent/procedure-examples","tags":[],"type":"text","url":"/docs/intelligence/agent/procedure-examples#7-offer-somewhere-to-go-next","content":"Message"},"2737":{"id":"/docs/intelligence/agent/procedure-examples-72","page_id":"/docs/intelligence/agent/procedure-examples","tags":[],"type":"text","url":"/docs/intelligence/agent/procedure-examples#7-offer-somewhere-to-go-next","content":"Track my order"},"2738":{"id":"/docs/intelligence/agent/procedure-examples-73","page_id":"/docs/intelligence/agent/procedure-examples","tags":[],"type":"text","url":"/docs/intelligence/agent/procedure-examples#7-offer-somewhere-to-go-next","content":"`track_order`"},"2739":{"id":"/docs/intelligence/agent/procedure-examples-74","page_id":"/docs/intelligence/agent/procedure-examples","tags":[],"type":"text","url":"/docs/intelligence/agent/procedure-examples#7-offer-somewhere-to-go-next","content":"Change delivery address"},"2740":{"id":"/docs/intelligence/agent/procedure-examples-75","page_id":"/docs/intelligence/agent/procedure-examples","tags":[],"type":"text","url":"/docs/intelligence/agent/procedure-examples#7-offer-somewhere-to-go-next","content":"`change_address`"},"2741":{"id":"/docs/intelligence/agent/procedure-examples-76","page_id":"/docs/intelligence/agent/procedure-examples","tags":[],"type":"text","url":"/docs/intelligence/agent/procedure-examples#7-offer-somewhere-to-go-next","content":"Talk to someone"},"2742":{"id":"/docs/intelligence/agent/procedure-examples-77","page_id":"/docs/intelligence/agent/procedure-examples","tags":[],"type":"text","url":"/docs/intelligence/agent/procedure-examples#7-offer-somewhere-to-go-next","content":"`handover`"},"2743":{"id":"/docs/intelligence/agent/procedure-examples-78","page_id":"/docs/intelligence/agent/procedure-examples","tags":[],"type":"text","url":"/docs/intelligence/agent/procedure-examples#7-offer-somewhere-to-go-next","content":"These sit at position **4** — last — because they only make sense once the customer has an answer. Put them at 1 and you offer \"Track my order\" before anything has been looked up."},"2744":{"id":"/docs/intelligence/agent/procedure-examples-79","page_id":"/docs/intelligence/agent/procedure-examples","tags":[],"type":"text","url":"/docs/intelligence/agent/procedure-examples#8-test-it-then-deploy","content":"Click **Test*&#x2A; and send &#x2A;\"where's my order?\"*. When the procedure fires, the playground jumps to the **Procedures** tab and rings the card that ran. Once it behaves, **Save & Deploy**."},"2745":{"id":"/docs/intelligence/agent/procedure-examples-80","page_id":"/docs/intelligence/agent/procedure-examples","tags":[],"type":"text","url":"/docs/intelligence/agent/procedure-examples#the-finished-procedure","content":"#"},"2746":{"id":"/docs/intelligence/agent/procedure-examples-81","page_id":"/docs/intelligence/agent/procedure-examples","tags":[],"type":"text","url":"/docs/intelligence/agent/procedure-examples#the-finished-procedure","content":"Kind"},"2747":{"id":"/docs/intelligence/agent/procedure-examples-82","page_id":"/docs/intelligence/agent/procedure-examples","tags":[],"type":"text","url":"/docs/intelligence/agent/procedure-examples#the-finished-procedure","content":"What it says"},"2748":{"id":"/docs/intelligence/agent/procedure-examples-83","page_id":"/docs/intelligence/agent/procedure-examples","tags":[],"type":"text","url":"/docs/intelligence/agent/procedure-examples#the-finished-procedure","content":"—"},"2749":{"id":"/docs/intelligence/agent/procedure-examples-84","page_id":"/docs/intelligence/agent/procedure-examples","tags":[],"type":"text","url":"/docs/intelligence/agent/procedure-examples#the-finished-procedure","content":"**Note**"},"2750":{"id":"/docs/intelligence/agent/procedure-examples-85","page_id":"/docs/intelligence/agent/procedure-examples","tags":[],"type":"text","url":"/docs/intelligence/agent/procedure-examples#the-finished-procedure","content":"Never promise a delivery date you haven't checked."},"2751":{"id":"/docs/intelligence/agent/procedure-examples-86","page_id":"/docs/intelligence/agent/procedure-examples","tags":[],"type":"text","url":"/docs/intelligence/agent/procedure-examples#the-finished-procedure","content":"1"},"2752":{"id":"/docs/intelligence/agent/procedure-examples-87","page_id":"/docs/intelligence/agent/procedure-examples","tags":[],"type":"text","url":"/docs/intelligence/agent/procedure-examples#the-finished-procedure","content":"**Step**"},"2753":{"id":"/docs/intelligence/agent/procedure-examples-88","page_id":"/docs/intelligence/agent/procedure-examples","tags":[],"type":"text","url":"/docs/intelligence/agent/procedure-examples#the-finished-procedure","content":"Ask for the order number if you don't already have it."},"2754":{"id":"/docs/intelligence/agent/procedure-examples-89","page_id":"/docs/intelligence/agent/procedure-examples","tags":[],"type":"text","url":"/docs/intelligence/agent/procedure-examples#the-finished-procedure","content":"2"},"2755":{"id":"/docs/intelligence/agent/procedure-examples-90","page_id":"/docs/intelligence/agent/procedure-examples","tags":[],"type":"text","url":"/docs/intelligence/agent/procedure-examples#the-finished-procedure","content":"**Skill**"},"2756":{"id":"/docs/intelligence/agent/procedure-examples-91","page_id":"/docs/intelligence/agent/procedure-examples","tags":[],"type":"text","url":"/docs/intelligence/agent/procedure-examples#the-finished-procedure","content":"`@shopify/get-order` with the number they gave, and read the status off it."},"2757":{"id":"/docs/intelligence/agent/procedure-examples-92","page_id":"/docs/intelligence/agent/procedure-examples","tags":[],"type":"text","url":"/docs/intelligence/agent/procedure-examples#the-finished-procedure","content":"3"},"2758":{"id":"/docs/intelligence/agent/procedure-examples-93","page_id":"/docs/intelligence/agent/procedure-examples","tags":[],"type":"text","url":"/docs/intelligence/agent/procedure-examples#the-finished-procedure","content":"**Decision**"},"2759":{"id":"/docs/intelligence/agent/procedure-examples-94","page_id":"/docs/intelligence/agent/procedure-examples","tags":[],"type":"text","url":"/docs/intelligence/agent/procedure-examples#the-finished-procedure","content":"If **Order status** is shipped → tracking link. If placed or packed → expected ship date. Otherwise → hand over."},"2760":{"id":"/docs/intelligence/agent/procedure-examples-95","page_id":"/docs/intelligence/agent/procedure-examples","tags":[],"type":"text","url":"/docs/intelligence/agent/procedure-examples#the-finished-procedure","content":"4"},"2761":{"id":"/docs/intelligence/agent/procedure-examples-96","page_id":"/docs/intelligence/agent/procedure-examples","tags":[],"type":"text","url":"/docs/intelligence/agent/procedure-examples#the-finished-procedure","content":"**Quick replies**"},"2762":{"id":"/docs/intelligence/agent/procedure-examples-97","page_id":"/docs/intelligence/agent/procedure-examples","tags":[],"type":"text","url":"/docs/intelligence/agent/procedure-examples#the-finished-procedure","content":"Track my order · Change delivery address · Talk to someone"},"2763":{"id":"/docs/intelligence/agent/procedure-examples-98","page_id":"/docs/intelligence/agent/procedure-examples","tags":[],"type":"text","url":"/docs/intelligence/agent/procedure-examples#example-2--returns-and-exchanges","content":"Same shape, one step further: this one decides on a **label** as well as a field, and runs a skill from *inside* a decision arm rather than at a position of its own."},"2764":{"id":"/docs/intelligence/agent/procedure-examples-99","page_id":"/docs/intelligence/agent/procedure-examples","tags":[],"type":"text","url":"/docs/intelligence/agent/procedure-examples#example-2--returns-and-exchanges","content":"**Description**"},"2765":{"id":"/docs/intelligence/agent/procedure-examples-100","page_id":"/docs/intelligence/agent/procedure-examples","tags":[],"type":"text","url":"/docs/intelligence/agent/procedure-examples#example-2--returns-and-exchanges","content":"> Customer wants to return or exchange something that has already been delivered."},"2766":{"id":"/docs/intelligence/agent/procedure-examples-101","page_id":"/docs/intelligence/agent/procedure-examples","tags":[],"type":"text","url":"/docs/intelligence/agent/procedure-examples#example-2--returns-and-exchanges","content":"**Should trigger:*&#x2A; &#x2A;\"How do I return this?\"&#x2A;, &#x2A;\"It doesn't fit, can I exchange it?\"&#x2A;, &#x2A;\"I want to send this back\"*"},"2767":{"id":"/docs/intelligence/agent/procedure-examples-102","page_id":"/docs/intelligence/agent/procedure-examples","tags":[],"type":"text","url":"/docs/intelligence/agent/procedure-examples#example-2--returns-and-exchanges","content":"**Should not trigger:*&#x2A; &#x2A;\"Where is my order?\"&#x2A;, &#x2A;\"Has this shipped?\"*"},"2768":{"id":"/docs/intelligence/agent/procedure-examples-103","page_id":"/docs/intelligence/agent/procedure-examples","tags":[],"type":"text","url":"/docs/intelligence/agent/procedure-examples#example-2--returns-and-exchanges","content":"#"},"2769":{"id":"/docs/intelligence/agent/procedure-examples-104","page_id":"/docs/intelligence/agent/procedure-examples","tags":[],"type":"text","url":"/docs/intelligence/agent/procedure-examples#example-2--returns-and-exchanges","content":"Kind"},"2770":{"id":"/docs/intelligence/agent/procedure-examples-105","page_id":"/docs/intelligence/agent/procedure-examples","tags":[],"type":"text","url":"/docs/intelligence/agent/procedure-examples#example-2--returns-and-exchanges","content":"What it says"},"2771":{"id":"/docs/intelligence/agent/procedure-examples-106","page_id":"/docs/intelligence/agent/procedure-examples","tags":[],"type":"text","url":"/docs/intelligence/agent/procedure-examples#example-2--returns-and-exchanges","content":"—"},"2772":{"id":"/docs/intelligence/agent/procedure-examples-107","page_id":"/docs/intelligence/agent/procedure-examples","tags":[],"type":"text","url":"/docs/intelligence/agent/procedure-examples#example-2--returns-and-exchanges","content":"**Note**"},"2773":{"id":"/docs/intelligence/agent/procedure-examples-108","page_id":"/docs/intelligence/agent/procedure-examples","tags":[],"type":"text","url":"/docs/intelligence/agent/procedure-examples#example-2--returns-and-exchanges","content":"Returns are free within 30 days of delivery. Say so before asking for anything."},"2774":{"id":"/docs/intelligence/agent/procedure-examples-109","page_id":"/docs/intelligence/agent/procedure-examples","tags":[],"type":"text","url":"/docs/intelligence/agent/procedure-examples#example-2--returns-and-exchanges","content":"1"},"2775":{"id":"/docs/intelligence/agent/procedure-examples-110","page_id":"/docs/intelligence/agent/procedure-examples","tags":[],"type":"text","url":"/docs/intelligence/agent/procedure-examples#example-2--returns-and-exchanges","content":"**Step**"},"2776":{"id":"/docs/intelligence/agent/procedure-examples-111","page_id":"/docs/intelligence/agent/procedure-examples","tags":[],"type":"text","url":"/docs/intelligence/agent/procedure-examples#example-2--returns-and-exchanges","content":"Ask for the order number and which item they want to send back."},"2777":{"id":"/docs/intelligence/agent/procedure-examples-112","page_id":"/docs/intelligence/agent/procedure-examples","tags":[],"type":"text","url":"/docs/intelligence/agent/procedure-examples#example-2--returns-and-exchanges","content":"2"},"2778":{"id":"/docs/intelligence/agent/procedure-examples-113","page_id":"/docs/intelligence/agent/procedure-examples","tags":[],"type":"text","url":"/docs/intelligence/agent/procedure-examples#example-2--returns-and-exchanges","content":"**Skill**"},"2779":{"id":"/docs/intelligence/agent/procedure-examples-114","page_id":"/docs/intelligence/agent/procedure-examples","tags":[],"type":"text","url":"/docs/intelligence/agent/procedure-examples#example-2--returns-and-exchanges","content":"`@shopify/get-order` and read the delivery date off it."},"2780":{"id":"/docs/intelligence/agent/procedure-examples-115","page_id":"/docs/intelligence/agent/procedure-examples","tags":[],"type":"text","url":"/docs/intelligence/agent/procedure-examples#example-2--returns-and-exchanges","content":"3"},"2781":{"id":"/docs/intelligence/agent/procedure-examples-116","page_id":"/docs/intelligence/agent/procedure-examples","tags":[],"type":"text","url":"/docs/intelligence/agent/procedure-examples#example-2--returns-and-exchanges","content":"**Decision**"},"2782":{"id":"/docs/intelligence/agent/procedure-examples-117","page_id":"/docs/intelligence/agent/procedure-examples","tags":[],"type":"text","url":"/docs/intelligence/agent/procedure-examples#example-2--returns-and-exchanges","content":"If it was delivered in the last 30 days → run `@shopify/start-return` and say the label is on its way. If **VIP** → start the return anyway and note the exception. Otherwise → explain the window has closed and offer store credit."},"2783":{"id":"/docs/intelligence/agent/procedure-examples-118","page_id":"/docs/intelligence/agent/procedure-examples","tags":[],"type":"text","url":"/docs/intelligence/agent/procedure-examples#example-2--returns-and-exchanges","content":"4"},"2784":{"id":"/docs/intelligence/agent/procedure-examples-119","page_id":"/docs/intelligence/agent/procedure-examples","tags":[],"type":"text","url":"/docs/intelligence/agent/procedure-examples#example-2--returns-and-exchanges","content":"**Quick replies**"},"2785":{"id":"/docs/intelligence/agent/procedure-examples-120","page_id":"/docs/intelligence/agent/procedure-examples","tags":[],"type":"text","url":"/docs/intelligence/agent/procedure-examples#example-2--returns-and-exchanges","content":"Start my return · Exchange for another size · Talk to someone"},"2786":{"id":"/docs/intelligence/agent/procedure-examples-121","page_id":"/docs/intelligence/agent/procedure-examples","tags":[],"type":"text","url":"/docs/intelligence/agent/procedure-examples#whats-different-here","content":"**The note leads with the good news.** \"Returns are free within 30 days\" is a policy that applies for the whole procedure, so it's a note — and putting it first means the agent says it before it starts asking questions."},"2787":{"id":"/docs/intelligence/agent/procedure-examples-122","page_id":"/docs/intelligence/agent/procedure-examples","tags":[],"type":"text","url":"/docs/intelligence/agent/procedure-examples#whats-different-here","content":"**A skill inside a decision arm.** `@shopify/start-return` only runs on the arm that reaches it. A skill entry at its own position would run whatever the decision found."},"2788":{"id":"/docs/intelligence/agent/procedure-examples-123","page_id":"/docs/intelligence/agent/procedure-examples","tags":[],"type":"text","url":"/docs/intelligence/agent/procedure-examples#whats-different-here","content":"**The exception is a label, not a judgement.** &#x2A;If **VIP*** is something the agent can check. *If they're an important customer* is something it would have to decide, and it will decide it differently on different days."},"2789":{"id":"/docs/intelligence/agent/procedure-examples-124","page_id":"/docs/intelligence/agent/procedure-examples","tags":[],"type":"text","url":"/docs/intelligence/agent/procedure-examples#whats-different-here","content":"**Arms are read top to bottom.** The in-window arm comes first, so a VIP inside 30 days gets the ordinary path rather than the exception."},"2790":{"id":"/docs/intelligence/agent/procedure-examples-125","page_id":"/docs/intelligence/agent/procedure-examples","tags":[],"type":"text","url":"/docs/intelligence/agent/procedure-examples#example-3--book-a-fitting-in-store","content":"A procedure that runs **two** skills with a decision between them — the shape you want whenever the second call depends on what the first one returned."},"2791":{"id":"/docs/intelligence/agent/procedure-examples-126","page_id":"/docs/intelligence/agent/procedure-examples","tags":[],"type":"text","url":"/docs/intelligence/agent/procedure-examples#example-3--book-a-fitting-in-store","content":"**Description**"},"2792":{"id":"/docs/intelligence/agent/procedure-examples-127","page_id":"/docs/intelligence/agent/procedure-examples","tags":[],"type":"text","url":"/docs/intelligence/agent/procedure-examples#example-3--book-a-fitting-in-store","content":"> Customer wants to try something on in a store, or asks when a store is open."},"2793":{"id":"/docs/intelligence/agent/procedure-examples-128","page_id":"/docs/intelligence/agent/procedure-examples","tags":[],"type":"text","url":"/docs/intelligence/agent/procedure-examples#example-3--book-a-fitting-in-store","content":"**Should trigger:*&#x2A; &#x2A;\"Can I come and try it on?\"&#x2A;, &#x2A;\"Is the Bengaluru store open on Sunday?\"*"},"2794":{"id":"/docs/intelligence/agent/procedure-examples-129","page_id":"/docs/intelligence/agent/procedure-examples","tags":[],"type":"text","url":"/docs/intelligence/agent/procedure-examples#example-3--book-a-fitting-in-store","content":"**Should not trigger:*&#x2A; &#x2A;\"Do you ship to Nepal?\"*"},"2795":{"id":"/docs/intelligence/agent/procedure-examples-130","page_id":"/docs/intelligence/agent/procedure-examples","tags":[],"type":"text","url":"/docs/intelligence/agent/procedure-examples#example-3--book-a-fitting-in-store","content":"#"},"2796":{"id":"/docs/intelligence/agent/procedure-examples-131","page_id":"/docs/intelligence/agent/procedure-examples","tags":[],"type":"text","url":"/docs/intelligence/agent/procedure-examples#example-3--book-a-fitting-in-store","content":"Kind"},"2797":{"id":"/docs/intelligence/agent/procedure-examples-132","page_id":"/docs/intelligence/agent/procedure-examples","tags":[],"type":"text","url":"/docs/intelligence/agent/procedure-examples#example-3--book-a-fitting-in-store","content":"What it says"},"2798":{"id":"/docs/intelligence/agent/procedure-examples-133","page_id":"/docs/intelligence/agent/procedure-examples","tags":[],"type":"text","url":"/docs/intelligence/agent/procedure-examples#example-3--book-a-fitting-in-store","content":"1"},"2799":{"id":"/docs/intelligence/agent/procedure-examples-134","page_id":"/docs/intelligence/agent/procedure-examples","tags":[],"type":"text","url":"/docs/intelligence/agent/procedure-examples#example-3--book-a-fitting-in-store","content":"**Step**"},"2800":{"id":"/docs/intelligence/agent/procedure-examples-135","page_id":"/docs/intelligence/agent/procedure-examples","tags":[],"type":"text","url":"/docs/intelligence/agent/procedure-examples#example-3--book-a-fitting-in-store","content":"Ask which store is easiest for them and roughly when they want to come."},"2801":{"id":"/docs/intelligence/agent/procedure-examples-136","page_id":"/docs/intelligence/agent/procedure-examples","tags":[],"type":"text","url":"/docs/intelligence/agent/procedure-examples#example-3--book-a-fitting-in-store","content":"2"},"2802":{"id":"/docs/intelligence/agent/procedure-examples-137","page_id":"/docs/intelligence/agent/procedure-examples","tags":[],"type":"text","url":"/docs/intelligence/agent/procedure-examples#example-3--book-a-fitting-in-store","content":"**Skill**"},"2803":{"id":"/docs/intelligence/agent/procedure-examples-138","page_id":"/docs/intelligence/agent/procedure-examples","tags":[],"type":"text","url":"/docs/intelligence/agent/procedure-examples#example-3--book-a-fitting-in-store","content":"`@northbeam/store-hours` for the store they named."},"2804":{"id":"/docs/intelligence/agent/procedure-examples-139","page_id":"/docs/intelligence/agent/procedure-examples","tags":[],"type":"text","url":"/docs/intelligence/agent/procedure-examples#example-3--book-a-fitting-in-store","content":"3"},"2805":{"id":"/docs/intelligence/agent/procedure-examples-140","page_id":"/docs/intelligence/agent/procedure-examples","tags":[],"type":"text","url":"/docs/intelligence/agent/procedure-examples#example-3--book-a-fitting-in-store","content":"**Decision**"},"2806":{"id":"/docs/intelligence/agent/procedure-examples-141","page_id":"/docs/intelligence/agent/procedure-examples","tags":[],"type":"text","url":"/docs/intelligence/agent/procedure-examples#example-3--book-a-fitting-in-store","content":"If the store is open then → offer the two nearest slots. If the store is closed that day → offer the next open day instead. Otherwise → ask which other store is easy for them to get to."},"2807":{"id":"/docs/intelligence/agent/procedure-examples-142","page_id":"/docs/intelligence/agent/procedure-examples","tags":[],"type":"text","url":"/docs/intelligence/agent/procedure-examples#example-3--book-a-fitting-in-store","content":"4"},"2808":{"id":"/docs/intelligence/agent/procedure-examples-143","page_id":"/docs/intelligence/agent/procedure-examples","tags":[],"type":"text","url":"/docs/intelligence/agent/procedure-examples#example-3--book-a-fitting-in-store","content":"**Skill**"},"2809":{"id":"/docs/intelligence/agent/procedure-examples-144","page_id":"/docs/intelligence/agent/procedure-examples","tags":[],"type":"text","url":"/docs/intelligence/agent/procedure-examples#example-3--book-a-fitting-in-store","content":"`@northbeam/book-fitting` once they pick a slot, and save it to **Preferred store**."},"2810":{"id":"/docs/intelligence/agent/procedure-examples-145","page_id":"/docs/intelligence/agent/procedure-examples","tags":[],"type":"text","url":"/docs/intelligence/agent/procedure-examples#example-3--book-a-fitting-in-store","content":"5"},"2811":{"id":"/docs/intelligence/agent/procedure-examples-146","page_id":"/docs/intelligence/agent/procedure-examples","tags":[],"type":"text","url":"/docs/intelligence/agent/procedure-examples#example-3--book-a-fitting-in-store","content":"**Quick replies**"},"2812":{"id":"/docs/intelligence/agent/procedure-examples-147","page_id":"/docs/intelligence/agent/procedure-examples","tags":[],"type":"text","url":"/docs/intelligence/agent/procedure-examples#example-3--book-a-fitting-in-store","content":"Book this slot · Pick another time"},"2813":{"id":"/docs/intelligence/agent/procedure-examples-148","page_id":"/docs/intelligence/agent/procedure-examples","tags":[],"type":"text","url":"/docs/intelligence/agent/procedure-examples#whats-different-here-1","content":"**Two skills, in order.** Hours first, booking second, with the decision in between. This is exactly what a single \"run these skills\" list can't express."},"2814":{"id":"/docs/intelligence/agent/procedure-examples-149","page_id":"/docs/intelligence/agent/procedure-examples","tags":[],"type":"text","url":"/docs/intelligence/agent/procedure-examples#whats-different-here-1","content":"**A reference used to write, not just to read.** &#x2A;save it to **Preferred store*** points the agent at the field to fill in, so the next conversation already knows which store they use."},"2815":{"id":"/docs/intelligence/agent/procedure-examples-150","page_id":"/docs/intelligence/agent/procedure-examples","tags":[],"type":"text","url":"/docs/intelligence/agent/procedure-examples#whats-different-here-1","content":"**Quick replies close the loop.** \"Book this slot\" and \"Pick another time\" are the only two things left to do at position 5, which is what makes them worth a button."},"2816":{"id":"/docs/intelligence/agent/procedure-examples-151","page_id":"/docs/intelligence/agent/procedure-examples","tags":[],"type":"text","url":"/docs/intelligence/agent/procedure-examples#adapting-these-to-your-business","content":"The procedures above are retail, but the shape isn't:"},"2817":{"id":"/docs/intelligence/agent/procedure-examples-152","page_id":"/docs/intelligence/agent/procedure-examples","tags":[],"type":"text","url":"/docs/intelligence/agent/procedure-examples#adapting-these-to-your-business","content":"If you're…"},"2818":{"id":"/docs/intelligence/agent/procedure-examples-153","page_id":"/docs/intelligence/agent/procedure-examples","tags":[],"type":"text","url":"/docs/intelligence/agent/procedure-examples#adapting-these-to-your-business","content":"\"Where is my order?\" becomes"},"2819":{"id":"/docs/intelligence/agent/procedure-examples-154","page_id":"/docs/intelligence/agent/procedure-examples","tags":[],"type":"text","url":"/docs/intelligence/agent/procedure-examples#adapting-these-to-your-business","content":"The skill becomes"},"2820":{"id":"/docs/intelligence/agent/procedure-examples-155","page_id":"/docs/intelligence/agent/procedure-examples","tags":[],"type":"text","url":"/docs/intelligence/agent/procedure-examples#adapting-these-to-your-business","content":"A clinic"},"2821":{"id":"/docs/intelligence/agent/procedure-examples-156","page_id":"/docs/intelligence/agent/procedure-examples","tags":[],"type":"text","url":"/docs/intelligence/agent/procedure-examples#adapting-these-to-your-business","content":"\"When is my appointment?\""},"2822":{"id":"/docs/intelligence/agent/procedure-examples-157","page_id":"/docs/intelligence/agent/procedure-examples","tags":[],"type":"text","url":"/docs/intelligence/agent/procedure-examples#adapting-these-to-your-business","content":"Look the booking up"},"2823":{"id":"/docs/intelligence/agent/procedure-examples-158","page_id":"/docs/intelligence/agent/procedure-examples","tags":[],"type":"text","url":"/docs/intelligence/agent/procedure-examples#adapting-these-to-your-business","content":"An agency"},"2824":{"id":"/docs/intelligence/agent/procedure-examples-159","page_id":"/docs/intelligence/agent/procedure-examples","tags":[],"type":"text","url":"/docs/intelligence/agent/procedure-examples#adapting-these-to-your-business","content":"\"Where has my project got to?\""},"2825":{"id":"/docs/intelligence/agent/procedure-examples-160","page_id":"/docs/intelligence/agent/procedure-examples","tags":[],"type":"text","url":"/docs/intelligence/agent/procedure-examples#adapting-these-to-your-business","content":"Fetch the project status"},"2826":{"id":"/docs/intelligence/agent/procedure-examples-161","page_id":"/docs/intelligence/agent/procedure-examples","tags":[],"type":"text","url":"/docs/intelligence/agent/procedure-examples#adapting-these-to-your-business","content":"A SaaS product"},"2827":{"id":"/docs/intelligence/agent/procedure-examples-162","page_id":"/docs/intelligence/agent/procedure-examples","tags":[],"type":"text","url":"/docs/intelligence/agent/procedure-examples#adapting-these-to-your-business","content":"\"Why was I charged?\""},"2828":{"id":"/docs/intelligence/agent/procedure-examples-163","page_id":"/docs/intelligence/agent/procedure-examples","tags":[],"type":"text","url":"/docs/intelligence/agent/procedure-examples#adapting-these-to-your-business","content":"Fetch the latest invoice"},"2829":{"id":"/docs/intelligence/agent/procedure-examples-164","page_id":"/docs/intelligence/agent/procedure-examples","tags":[],"type":"text","url":"/docs/intelligence/agent/procedure-examples#adapting-these-to-your-business","content":"A restaurant"},"2830":{"id":"/docs/intelligence/agent/procedure-examples-165","page_id":"/docs/intelligence/agent/procedure-examples","tags":[],"type":"text","url":"/docs/intelligence/agent/procedure-examples#adapting-these-to-your-business","content":"\"Is my table booked?\""},"2831":{"id":"/docs/intelligence/agent/procedure-examples-166","page_id":"/docs/intelligence/agent/procedure-examples","tags":[],"type":"text","url":"/docs/intelligence/agent/procedure-examples#adapting-these-to-your-business","content":"Check the reservation"},"2832":{"id":"/docs/intelligence/agent/procedure-examples-167","page_id":"/docs/intelligence/agent/procedure-examples","tags":[],"type":"text","url":"/docs/intelligence/agent/procedure-examples#adapting-these-to-your-business","content":"The pattern is the same every time: &#x2A;*ask for the identifier → look it up → decide on what came back → offer the next action.**"},"2833":{"id":"/docs/intelligence/agent/procedure-examples-168","page_id":"/docs/intelligence/agent/procedure-examples","tags":[],"type":"text","url":"/docs/intelligence/agent/procedure-examples#a-checklist-before-you-deploy","content":"Every procedure's description reads as a situation, not a topic"},"2834":{"id":"/docs/intelligence/agent/procedure-examples-169","page_id":"/docs/intelligence/agent/procedure-examples","tags":[],"type":"text","url":"/docs/intelligence/agent/procedure-examples#a-checklist-before-you-deploy","content":"No two descriptions could reasonably match the same message"},"2835":{"id":"/docs/intelligence/agent/procedure-examples-170","page_id":"/docs/intelligence/agent/procedure-examples","tags":[],"type":"text","url":"/docs/intelligence/agent/procedure-examples#a-checklist-before-you-deploy","content":"Every skill you named is installed and enabled"},"2836":{"id":"/docs/intelligence/agent/procedure-examples-171","page_id":"/docs/intelligence/agent/procedure-examples","tags":[],"type":"text","url":"/docs/intelligence/agent/procedure-examples#a-checklist-before-you-deploy","content":"Every &#x2A;*@** chip is live — a renamed or deleted field turns the chip red"},"2837":{"id":"/docs/intelligence/agent/procedure-examples-172","page_id":"/docs/intelligence/agent/procedure-examples","tags":[],"type":"text","url":"/docs/intelligence/agent/procedure-examples#a-checklist-before-you-deploy","content":"Decisions have an **Otherwise**, or you're happy with what happens without one"},"2838":{"id":"/docs/intelligence/agent/procedure-examples-173","page_id":"/docs/intelligence/agent/procedure-examples","tags":[],"type":"text","url":"/docs/intelligence/agent/procedure-examples#a-checklist-before-you-deploy","content":"Quick replies sit *after* the answer, not before it"},"2839":{"id":"/docs/intelligence/agent/procedure-examples-174","page_id":"/docs/intelligence/agent/procedure-examples","tags":[],"type":"text","url":"/docs/intelligence/agent/procedure-examples#a-checklist-before-you-deploy","content":"You've sent each procedure's trigger message in the playground and watched the right card ring"},"2840":{"id":"/docs/intelligence/agent/procedure-examples-175","page_id":"/docs/intelligence/agent/procedure-examples","tags":[],"type":"text","url":"/docs/intelligence/agent/procedure-examples#a-checklist-before-you-deploy","content":"You've clicked **Save & Deploy** — customers only see deployed versions"},"2841":{"id":"/docs/intelligence/agent/procedure-examples-176","page_id":"/docs/intelligence/agent/procedure-examples","tags":[],"type":"text","url":"/docs/intelligence/agent/procedure-examples#whats-next","content":"<Card title=\"Procedures\" href=\"/docs/intelligence/agent/procedures\" description=\"What every kind of entry does, and the limits on each\" icon=\"ListOrdered\" />"},"2842":{"id":"/docs/intelligence/agent/procedure-examples-177","page_id":"/docs/intelligence/agent/procedure-examples","tags":[],"type":"text","url":"/docs/intelligence/agent/procedure-examples#whats-next","content":"<Card title=\"Writing Block Descriptions\" href=\"/docs/intelligence/agent/writing-block-descriptions\" description=\"Descriptions and example messages that match reliably\" icon=\"Zap\" />"},"2843":{"id":"/docs/intelligence/agent/procedure-examples-178","page_id":"/docs/intelligence/agent/procedure-examples","tags":[],"type":"text","url":"/docs/intelligence/agent/procedure-examples#whats-next","content":"<Card title=\"Skill Sets\" href=\"/docs/intelligence/skills/skill-sets\" description=\"Install the skills your procedures run\" icon=\"Bolt\" />"},"2844":{"id":"/docs/intelligence/agent/procedures","page_id":"/docs/intelligence/agent/procedures","type":"page","content":"Procedures","breadcrumbs":["Docs","AI and Automations","AI Intelligence","AI Agent (Persona)"],"tags":[],"url":"/docs/intelligence/agent/procedures"},"2845":{"id":"/docs/intelligence/agent/procedures-0","page_id":"/docs/intelligence/agent/procedures","tags":[],"type":"text","url":"/docs/intelligence/agent/procedures","content":"Teach your AI agent to handle a specific customer scenario as one ordered list of steps, decisions, skills and quick replies."},"2846":{"id":"/docs/intelligence/agent/procedures-1","page_id":"/docs/intelligence/agent/procedures","type":"heading","tags":[],"url":"/docs/intelligence/agent/procedures#procedures-vs-plain-instructions","content":"Procedures vs. plain instructions"},"2847":{"id":"/docs/intelligence/agent/procedures-2","page_id":"/docs/intelligence/agent/procedures","type":"heading","tags":[],"url":"/docs/intelligence/agent/procedures#add-a-procedure","content":"Add a procedure"},"2848":{"id":"/docs/intelligence/agent/procedures-3","page_id":"/docs/intelligence/agent/procedures","type":"heading","tags":[],"url":"/docs/intelligence/agent/procedures#1-open-the-tab","content":"1\\. Open the tab"},"2849":{"id":"/docs/intelligence/agent/procedures-4","page_id":"/docs/intelligence/agent/procedures","type":"heading","tags":[],"url":"/docs/intelligence/agent/procedures#2-add-one","content":"2\\. Add one"},"2850":{"id":"/docs/intelligence/agent/procedures-5","page_id":"/docs/intelligence/agent/procedures","type":"heading","tags":[],"url":"/docs/intelligence/agent/procedures#3-fill-it-in-top-to-bottom","content":"3\\. Fill it in, top to bottom"},"2851":{"id":"/docs/intelligence/agent/procedures-6","page_id":"/docs/intelligence/agent/procedures","type":"heading","tags":[],"url":"/docs/intelligence/agent/procedures#4-save-and-test","content":"4\\. Save and test"},"2852":{"id":"/docs/intelligence/agent/procedures-7","page_id":"/docs/intelligence/agent/procedures","type":"heading","tags":[],"url":"/docs/intelligence/agent/procedures#when-the-procedure-applies","content":"When the procedure applies"},"2853":{"id":"/docs/intelligence/agent/procedures-8","page_id":"/docs/intelligence/agent/procedures","type":"heading","tags":[],"url":"/docs/intelligence/agent/procedures#the-description","content":"The description"},"2854":{"id":"/docs/intelligence/agent/procedures-9","page_id":"/docs/intelligence/agent/procedures","type":"heading","tags":[],"url":"/docs/intelligence/agent/procedures#example-messages-optional","content":"Example messages (optional)"},"2855":{"id":"/docs/intelligence/agent/procedures-10","page_id":"/docs/intelligence/agent/procedures","type":"heading","tags":[],"url":"/docs/intelligence/agent/procedures#the-instructions","content":"The instructions"},"2856":{"id":"/docs/intelligence/agent/procedures-11","page_id":"/docs/intelligence/agent/procedures","type":"heading","tags":[],"url":"/docs/intelligence/agent/procedures#ordering-entries","content":"Ordering entries"},"2857":{"id":"/docs/intelligence/agent/procedures-12","page_id":"/docs/intelligence/agent/procedures","type":"heading","tags":[],"url":"/docs/intelligence/agent/procedures#step","content":"Step"},"2858":{"id":"/docs/intelligence/agent/procedures-13","page_id":"/docs/intelligence/agent/procedures","type":"heading","tags":[],"url":"/docs/intelligence/agent/procedures#decision","content":"Decision"},"2859":{"id":"/docs/intelligence/agent/procedures-14","page_id":"/docs/intelligence/agent/procedures","type":"heading","tags":[],"url":"/docs/intelligence/agent/procedures#skill","content":"Skill"},"2860":{"id":"/docs/intelligence/agent/procedures-15","page_id":"/docs/intelligence/agent/procedures","type":"heading","tags":[],"url":"/docs/intelligence/agent/procedures#quick-replies","content":"Quick replies"},"2861":{"id":"/docs/intelligence/agent/procedures-16","page_id":"/docs/intelligence/agent/procedures","type":"heading","tags":[],"url":"/docs/intelligence/agent/procedures#note","content":"Note"},"2862":{"id":"/docs/intelligence/agent/procedures-17","page_id":"/docs/intelligence/agent/procedures","type":"heading","tags":[],"url":"/docs/intelligence/agent/procedures#referencing-the-conversation","content":"Referencing the conversation"},"2863":{"id":"/docs/intelligence/agent/procedures-18","page_id":"/docs/intelligence/agent/procedures","type":"heading","tags":[],"url":"/docs/intelligence/agent/procedures#limits","content":"Limits"},"2864":{"id":"/docs/intelligence/agent/procedures-19","page_id":"/docs/intelligence/agent/procedures","type":"heading","tags":[],"url":"/docs/intelligence/agent/procedures#quick-replies-from-procedures-vs-from-skills","content":"Quick replies from procedures vs. from skills"},"2865":{"id":"/docs/intelligence/agent/procedures-20","page_id":"/docs/intelligence/agent/procedures","type":"heading","tags":[],"url":"/docs/intelligence/agent/procedures#how-a-procedure-is-chosen","content":"How a procedure is chosen"},"2866":{"id":"/docs/intelligence/agent/procedures-21","page_id":"/docs/intelligence/agent/procedures","type":"heading","tags":[],"url":"/docs/intelligence/agent/procedures#how-a-procedure-runs","content":"How a procedure runs"},"2867":{"id":"/docs/intelligence/agent/procedures-22","page_id":"/docs/intelligence/agent/procedures","type":"heading","tags":[],"url":"/docs/intelligence/agent/procedures#test-before-you-deploy","content":"Test before you deploy"},"2868":{"id":"/docs/intelligence/agent/procedures-23","page_id":"/docs/intelligence/agent/procedures","type":"heading","tags":[],"url":"/docs/intelligence/agent/procedures#tips-for-well-configured-procedures","content":"Tips for well-configured procedures"},"2869":{"id":"/docs/intelligence/agent/procedures-24","page_id":"/docs/intelligence/agent/procedures","type":"heading","tags":[],"url":"/docs/intelligence/agent/procedures#troubleshooting","content":"Troubleshooting"},"2870":{"id":"/docs/intelligence/agent/procedures-25","page_id":"/docs/intelligence/agent/procedures","type":"heading","tags":[],"url":"/docs/intelligence/agent/procedures#quick-replies-never-appear","content":"Quick replies never appear"},"2871":{"id":"/docs/intelligence/agent/procedures-26","page_id":"/docs/intelligence/agent/procedures","type":"heading","tags":[],"url":"/docs/intelligence/agent/procedures#the-wrong-procedure-keeps-matching","content":"The wrong procedure keeps matching"},"2872":{"id":"/docs/intelligence/agent/procedures-27","page_id":"/docs/intelligence/agent/procedures","type":"heading","tags":[],"url":"/docs/intelligence/agent/procedures#a-procedure-never-matches-when-it-should","content":"A procedure never matches when it should"},"2873":{"id":"/docs/intelligence/agent/procedures-28","page_id":"/docs/intelligence/agent/procedures","type":"heading","tags":[],"url":"/docs/intelligence/agent/procedures#the-skill-i-want-isnt-in-the-list","content":"The skill I want isn't in the list"},"2874":{"id":"/docs/intelligence/agent/procedures-29","page_id":"/docs/intelligence/agent/procedures","type":"heading","tags":[],"url":"/docs/intelligence/agent/procedures#i-cant-add-another-entry","content":"I can't add another entry"},"2875":{"id":"/docs/intelligence/agent/procedures-30","page_id":"/docs/intelligence/agent/procedures","type":"heading","tags":[],"url":"/docs/intelligence/agent/procedures#i-cant-add-another-quick-reply","content":"I can't add another quick reply"},"2876":{"id":"/docs/intelligence/agent/procedures-31","page_id":"/docs/intelligence/agent/procedures","type":"heading","tags":[],"url":"/docs/intelligence/agent/procedures#procedures-you-wrote-earlier","content":"Procedures you wrote earlier"},"2877":{"id":"/docs/intelligence/agent/procedures-32","page_id":"/docs/intelligence/agent/procedures","type":"heading","tags":[],"url":"/docs/intelligence/agent/procedures#whats-next","content":"What's next?"},"2878":{"id":"/docs/intelligence/agent/procedures-33","page_id":"/docs/intelligence/agent/procedures","tags":[],"type":"text","url":"/docs/intelligence/agent/procedures","content":"A **procedure*&#x2A; is one customer scenario, handled end to end. It's the answer to &#x2A;\"when someone asks about X, here is exactly what I want you to do\"* — and it's the difference between an agent that improvises and one that follows your process."},"2879":{"id":"/docs/intelligence/agent/procedures-34","page_id":"/docs/intelligence/agent/procedures","tags":[],"type":"text","url":"/docs/intelligence/agent/procedures","content":"Procedures live on the **Procedures** tab of your AI Persona (**Intelligence → Agent**). Each one has two halves:"},"2880":{"id":"/docs/intelligence/agent/procedures-35","page_id":"/docs/intelligence/agent/procedures","tags":[],"type":"text","url":"/docs/intelligence/agent/procedures","content":"**When it applies** — a description of the situation, plus optional example messages"},"2881":{"id":"/docs/intelligence/agent/procedures-36","page_id":"/docs/intelligence/agent/procedures","tags":[],"type":"text","url":"/docs/intelligence/agent/procedures","content":"**What happens then** — one ordered list of instructions the agent works through"},"2882":{"id":"/docs/intelligence/agent/procedures-37","page_id":"/docs/intelligence/agent/procedures","tags":[],"type":"text","url":"/docs/intelligence/agent/procedures","content":"Use a procedure when a conversation needs more than a plain text answer — for example, asking for an order number, looking the order up with a skill, and then offering \"Track my order\" and \"Talk to someone\" buttons."},"2883":{"id":"/docs/intelligence/agent/procedures-38","page_id":"/docs/intelligence/agent/procedures","tags":[],"type":"text","url":"/docs/intelligence/agent/procedures","content":"Because the instructions are one ordered list, a procedure can say *when* a skill runs and *when* buttons are offered, not just that they exist."},"2884":{"id":"/docs/intelligence/agent/procedures-39","page_id":"/docs/intelligence/agent/procedures","tags":[],"type":"text","url":"/docs/intelligence/agent/procedures","content":"Procedures were previously called **instruction blocks**. Same feature, clearer name — nothing you wrote needs changing."},"2885":{"id":"/docs/intelligence/agent/procedures-40","page_id":"/docs/intelligence/agent/procedures","tags":[],"type":"text","url":"/docs/intelligence/agent/procedures#procedures-vs-plain-instructions","content":"Your agent's instructions can include regular text *and* procedures. Both are valid — use the right tool for the job."},"2886":{"id":"/docs/intelligence/agent/procedures-41","page_id":"/docs/intelligence/agent/procedures","tags":[],"type":"text","url":"/docs/intelligence/agent/procedures#procedures-vs-plain-instructions","content":"Use plain instructions for…"},"2887":{"id":"/docs/intelligence/agent/procedures-42","page_id":"/docs/intelligence/agent/procedures","tags":[],"type":"text","url":"/docs/intelligence/agent/procedures#procedures-vs-plain-instructions","content":"Use a procedure for…"},"2888":{"id":"/docs/intelligence/agent/procedures-43","page_id":"/docs/intelligence/agent/procedures","tags":[],"type":"text","url":"/docs/intelligence/agent/procedures#procedures-vs-plain-instructions","content":"General tone and policies"},"2889":{"id":"/docs/intelligence/agent/procedures-44","page_id":"/docs/intelligence/agent/procedures","tags":[],"type":"text","url":"/docs/intelligence/agent/procedures#procedures-vs-plain-instructions","content":"A specific situation with a clear trigger"},"2890":{"id":"/docs/intelligence/agent/procedures-45","page_id":"/docs/intelligence/agent/procedures","tags":[],"type":"text","url":"/docs/intelligence/agent/procedures#procedures-vs-plain-instructions","content":"Rules that always apply"},"2891":{"id":"/docs/intelligence/agent/procedures-46","page_id":"/docs/intelligence/agent/procedures","tags":[],"type":"text","url":"/docs/intelligence/agent/procedures#procedures-vs-plain-instructions","content":"Clickable quick replies customers can tap"},"2892":{"id":"/docs/intelligence/agent/procedures-47","page_id":"/docs/intelligence/agent/procedures","tags":[],"type":"text","url":"/docs/intelligence/agent/procedures#procedures-vs-plain-instructions","content":"Background guidance"},"2893":{"id":"/docs/intelligence/agent/procedures-48","page_id":"/docs/intelligence/agent/procedures","tags":[],"type":"text","url":"/docs/intelligence/agent/procedures#procedures-vs-plain-instructions","content":"Running a particular skill at a particular moment"},"2894":{"id":"/docs/intelligence/agent/procedures-49","page_id":"/docs/intelligence/agent/procedures","tags":[],"type":"text","url":"/docs/intelligence/agent/procedures#procedures-vs-plain-instructions","content":"Plain text outside a procedure still shapes how your agent behaves. Procedures add **matching** (so the right scenario fires) and **order** (so things happen at the right point)."},"2895":{"id":"/docs/intelligence/agent/procedures-50","page_id":"/docs/intelligence/agent/procedures","tags":[],"type":"text","url":"/docs/intelligence/agent/procedures#procedures-vs-plain-instructions","content":"The two live on different tabs. The **Instructions** tab is for the general guidance; its editor shows only that. Underneath it, a line tells you how many procedures you have and links to the **Procedures** tab, which is where every procedure is written."},"2896":{"id":"/docs/intelligence/agent/procedures-51","page_id":"/docs/intelligence/agent/procedures","tags":[],"type":"text","url":"/docs/intelligence/agent/procedures#add-a-procedure","content":"A persona with no procedures yet opens on this:"},"2897":{"id":"/docs/intelligence/agent/procedures-52","page_id":"/docs/intelligence/agent/procedures","tags":[],"type":"text","url":"/docs/intelligence/agent/procedures#1-open-the-tab","content":"Go to **Intelligence → Agent**, select your AI Persona, and open the **Procedures** tab."},"2898":{"id":"/docs/intelligence/agent/procedures-53","page_id":"/docs/intelligence/agent/procedures","tags":[],"type":"text","url":"/docs/intelligence/agent/procedures#2-add-one","content":"Click **Add procedure**. A new, empty procedure appears at the bottom of the list, opened on its first step."},"2899":{"id":"/docs/intelligence/agent/procedures-54","page_id":"/docs/intelligence/agent/procedures","tags":[],"type":"text","url":"/docs/intelligence/agent/procedures#3-fill-it-in-top-to-bottom","content":"That's the order your agent reads it: first *when this applies*, then *what happens*."},"2900":{"id":"/docs/intelligence/agent/procedures-55","page_id":"/docs/intelligence/agent/procedures","tags":[],"type":"text","url":"/docs/intelligence/agent/procedures#4-save-and-test","content":"Save your changes, try it in the playground, then deploy when you're happy. Customers only ever see deployed versions."},"2901":{"id":"/docs/intelligence/agent/procedures-56","page_id":"/docs/intelligence/agent/procedures","tags":[],"type":"text","url":"/docs/intelligence/agent/procedures#4-save-and-test","content":"To remove one, open its &#x2A;*⋯** menu and choose **Delete procedure**."},"2902":{"id":"/docs/intelligence/agent/procedures-57","page_id":"/docs/intelligence/agent/procedures","tags":[],"type":"text","url":"/docs/intelligence/agent/procedures#the-description","content":"The field at the top of the card is the most important one — it tells your agent which customer situations should activate this procedure."},"2903":{"id":"/docs/intelligence/agent/procedures-58","page_id":"/docs/intelligence/agent/procedures","tags":[],"type":"text","url":"/docs/intelligence/agent/procedures#the-description","content":"Write a full sentence describing the situation in plain language:"},"2904":{"id":"/docs/intelligence/agent/procedures-59","page_id":"/docs/intelligence/agent/procedures","tags":[],"type":"text","url":"/docs/intelligence/agent/procedures#the-description","content":"> *Customer asks where their order is, when it will arrive, or for a tracking link.*"},"2905":{"id":"/docs/intelligence/agent/procedures-60","page_id":"/docs/intelligence/agent/procedures","tags":[],"type":"text","url":"/docs/intelligence/agent/procedures#the-description","content":"The description is required. If you leave it blank, matching will be unreliable."},"2906":{"id":"/docs/intelligence/agent/procedures-61","page_id":"/docs/intelligence/agent/procedures","tags":[],"type":"text","url":"/docs/intelligence/agent/procedures#the-description","content":"For detailed guidance on writing descriptions — including how to avoid overlaps between procedures — see Writing Block Descriptions."},"2907":{"id":"/docs/intelligence/agent/procedures-62","page_id":"/docs/intelligence/agent/procedures","tags":[],"type":"text","url":"/docs/intelligence/agent/procedures#example-messages-optional","content":"Directly below the description are two optional lists. Each example you add becomes a chip:"},"2908":{"id":"/docs/intelligence/agent/procedures-63","page_id":"/docs/intelligence/agent/procedures","tags":[],"type":"text","url":"/docs/intelligence/agent/procedures#example-messages-optional","content":"**Positive examples** (tick icon) — *add a message that should trigger this*"},"2909":{"id":"/docs/intelligence/agent/procedures-64","page_id":"/docs/intelligence/agent/procedures","tags":[],"type":"text","url":"/docs/intelligence/agent/procedures#example-messages-optional","content":"**Negative examples** (ban icon) — *add a message that should not trigger this*"},"2910":{"id":"/docs/intelligence/agent/procedures-65","page_id":"/docs/intelligence/agent/procedures","tags":[],"type":"text","url":"/docs/intelligence/agent/procedures#example-messages-optional","content":"These sharpen matching when the description alone isn't enough. Add a few natural phrases from real conversations — the way customers actually write."},"2911":{"id":"/docs/intelligence/agent/procedures-66","page_id":"/docs/intelligence/agent/procedures","tags":[],"type":"text","url":"/docs/intelligence/agent/procedures#example-messages-optional","content":"**Limits:** up to **20** examples per side. Keep each one short — one or two sentences at most."},"2912":{"id":"/docs/intelligence/agent/procedures-67","page_id":"/docs/intelligence/agent/procedures","tags":[],"type":"text","url":"/docs/intelligence/agent/procedures#the-instructions","content":"Below the examples, **Instructions** is one ordered list of everything the agent works through when this procedure runs. It goes through the list one position at a time instead of answering from general knowledge."},"2913":{"id":"/docs/intelligence/agent/procedures-68","page_id":"/docs/intelligence/agent/procedures","tags":[],"type":"text","url":"/docs/intelligence/agent/procedures#the-instructions","content":"Add an entry with the **Add*&#x2A; button at the bottom, or press &#x2A;*/** in an empty step. Both open the same menu of five kinds:"},"2914":{"id":"/docs/intelligence/agent/procedures-69","page_id":"/docs/intelligence/agent/procedures","tags":[],"type":"text","url":"/docs/intelligence/agent/procedures#the-instructions","content":"Kind"},"2915":{"id":"/docs/intelligence/agent/procedures-70","page_id":"/docs/intelligence/agent/procedures","tags":[],"type":"text","url":"/docs/intelligence/agent/procedures#the-instructions","content":"What it's for"},"2916":{"id":"/docs/intelligence/agent/procedures-71","page_id":"/docs/intelligence/agent/procedures","tags":[],"type":"text","url":"/docs/intelligence/agent/procedures#the-instructions","content":"**Step**"},"2917":{"id":"/docs/intelligence/agent/procedures-72","page_id":"/docs/intelligence/agent/procedures","tags":[],"type":"text","url":"/docs/intelligence/agent/procedures#the-instructions","content":"Something the AI does at this point"},"2918":{"id":"/docs/intelligence/agent/procedures-73","page_id":"/docs/intelligence/agent/procedures","tags":[],"type":"text","url":"/docs/intelligence/agent/procedures#the-instructions","content":"**Decision**"},"2919":{"id":"/docs/intelligence/agent/procedures-74","page_id":"/docs/intelligence/agent/procedures","tags":[],"type":"text","url":"/docs/intelligence/agent/procedures#the-instructions","content":"Take a different path per condition"},"2920":{"id":"/docs/intelligence/agent/procedures-75","page_id":"/docs/intelligence/agent/procedures","tags":[],"type":"text","url":"/docs/intelligence/agent/procedures#the-instructions","content":"**Skill**"},"2921":{"id":"/docs/intelligence/agent/procedures-76","page_id":"/docs/intelligence/agent/procedures","tags":[],"type":"text","url":"/docs/intelligence/agent/procedures#the-instructions","content":"Run one of your installed skills"},"2922":{"id":"/docs/intelligence/agent/procedures-77","page_id":"/docs/intelligence/agent/procedures","tags":[],"type":"text","url":"/docs/intelligence/agent/procedures#the-instructions","content":"**Quick replies**"},"2923":{"id":"/docs/intelligence/agent/procedures-78","page_id":"/docs/intelligence/agent/procedures","tags":[],"type":"text","url":"/docs/intelligence/agent/procedures#the-instructions","content":"Offer tappable options to the customer"},"2924":{"id":"/docs/intelligence/agent/procedures-79","page_id":"/docs/intelligence/agent/procedures","tags":[],"type":"text","url":"/docs/intelligence/agent/procedures#the-instructions","content":"**Note**"},"2925":{"id":"/docs/intelligence/agent/procedures-80","page_id":"/docs/intelligence/agent/procedures","tags":[],"type":"text","url":"/docs/intelligence/agent/procedures#the-instructions","content":"Guidance that applies throughout — not a step"},"2926":{"id":"/docs/intelligence/agent/procedures-81","page_id":"/docs/intelligence/agent/procedures","tags":[],"type":"text","url":"/docs/intelligence/agent/procedures#ordering-entries","content":"Entries are numbered on a rail down the left. Only positions get a number — a **Note** doesn't, because it isn't a point in the flow."},"2927":{"id":"/docs/intelligence/agent/procedures-82","page_id":"/docs/intelligence/agent/procedures","tags":[],"type":"text","url":"/docs/intelligence/agent/procedures#ordering-entries","content":"Every entry carries its controls on the right:"},"2928":{"id":"/docs/intelligence/agent/procedures-83","page_id":"/docs/intelligence/agent/procedures","tags":[],"type":"text","url":"/docs/intelligence/agent/procedures#ordering-entries","content":"**+** — insert a new entry directly after this one"},"2929":{"id":"/docs/intelligence/agent/procedures-84","page_id":"/docs/intelligence/agent/procedures","tags":[],"type":"text","url":"/docs/intelligence/agent/procedures#ordering-entries","content":"**Copy** — duplicate it, in place"},"2930":{"id":"/docs/intelligence/agent/procedures-85","page_id":"/docs/intelligence/agent/procedures","tags":[],"type":"text","url":"/docs/intelligence/agent/procedures#ordering-entries","content":"**↑*&#x2A; and &#x2A;*↓** — move it up or down"},"2931":{"id":"/docs/intelligence/agent/procedures-86","page_id":"/docs/intelligence/agent/procedures","tags":[],"type":"text","url":"/docs/intelligence/agent/procedures#ordering-entries","content":"**Bin** — remove it"},"2932":{"id":"/docs/intelligence/agent/procedures-87","page_id":"/docs/intelligence/agent/procedures","tags":[],"type":"text","url":"/docs/intelligence/agent/procedures#ordering-entries","content":"While you're typing a **Step**, pressing Enter commits it and opens the next one, so you can write a whole sequence without touching the mouse. Backspace in an entry that's already empty removes it and puts your cursor back in the one above."},"2933":{"id":"/docs/intelligence/agent/procedures-88","page_id":"/docs/intelligence/agent/procedures","tags":[],"type":"text","url":"/docs/intelligence/agent/procedures#ordering-entries","content":"Order is the point. A skill placed at 2 runs after the step at 1; quick replies placed at 4 are offered once the customer has an answer. Move them and the agent's behavior moves with them."},"2934":{"id":"/docs/intelligence/agent/procedures-89","page_id":"/docs/intelligence/agent/procedures","tags":[],"type":"text","url":"/docs/intelligence/agent/procedures#step","content":"A single instruction — &#x2A;Ask for the order number.* It's the entry a new procedure starts on, and the one you'll use most."},"2935":{"id":"/docs/intelligence/agent/procedures-90","page_id":"/docs/intelligence/agent/procedures","tags":[],"type":"text","url":"/docs/intelligence/agent/procedures#decision","content":"A fork in the procedure. Each row reads &#x2A;If … then …* — for example, &#x2A;If the order has shipped, then give the tracking link.*"},"2936":{"id":"/docs/intelligence/agent/procedures-91","page_id":"/docs/intelligence/agent/procedures","tags":[],"type":"text","url":"/docs/intelligence/agent/procedures#decision","content":"Click **Add condition** for another row, up to **5** in one decision. The **Otherwise** field at the bottom is optional; use it for what should happen when none of the conditions hold."},"2937":{"id":"/docs/intelligence/agent/procedures-92","page_id":"/docs/intelligence/agent/procedures","tags":[],"type":"text","url":"/docs/intelligence/agent/procedures#decision","content":"A decision counts as one position however many conditions it has — the agent makes one choice there."},"2938":{"id":"/docs/intelligence/agent/procedures-93","page_id":"/docs/intelligence/agent/procedures","tags":[],"type":"text","url":"/docs/intelligence/agent/procedures#decision","content":"Decisions are where references earn their keep: *If the order has shipped* is a description of a condition, while *If **Order status** is shipped* is one the agent can actually check."},"2939":{"id":"/docs/intelligence/agent/procedures-94","page_id":"/docs/intelligence/agent/procedures","tags":[],"type":"text","url":"/docs/intelligence/agent/procedures#skill","content":"Runs one of your organization's skills at this point in the procedure — checking an order, booking an appointment, looking something up."},"2940":{"id":"/docs/intelligence/agent/procedures-95","page_id":"/docs/intelligence/agent/procedures","tags":[],"type":"text","url":"/docs/intelligence/agent/procedures#skill","content":"Type &#x2A;*@*&#x2A; and pick the skill from the list, then keep typing to say what to run it with or what to do with the result — it's all one sentence: &#x2A;@get-order using **Order number**, then confirm the address.*"},"2941":{"id":"/docs/intelligence/agent/procedures-96","page_id":"/docs/intelligence/agent/procedures","tags":[],"type":"text","url":"/docs/intelligence/agent/procedures#skill","content":"Each skill is listed with the set it came from, because two sets can both provide a \"Get order\". Only skills your organization has **installed** are offered; if the list has none, install what you need from **Intelligence → Skill Sets** first."},"2942":{"id":"/docs/intelligence/agent/procedures-97","page_id":"/docs/intelligence/agent/procedures","tags":[],"type":"text","url":"/docs/intelligence/agent/procedures#skill","content":"An entry that names no skill is just a step, and saves as one."},"2943":{"id":"/docs/intelligence/agent/procedures-98","page_id":"/docs/intelligence/agent/procedures","tags":[],"type":"text","url":"/docs/intelligence/agent/procedures#skill","content":"You can also name a skill anywhere else — inside a decision arm, for instance (*if it has shipped, then run @get-tracking*). Wherever it appears, the agent gets that skill for the turn."},"2944":{"id":"/docs/intelligence/agent/procedures-99","page_id":"/docs/intelligence/agent/procedures","tags":[],"type":"text","url":"/docs/intelligence/agent/procedures#quick-replies","content":"Tappable buttons your customers see beneath the agent's message — \"Track order\", \"Change address\", \"Speak to a team member\". They're offered at the point in the procedure where you put this entry."},"2945":{"id":"/docs/intelligence/agent/procedures-100","page_id":"/docs/intelligence/agent/procedures","tags":[],"type":"text","url":"/docs/intelligence/agent/procedures#quick-replies","content":"Click **+ add reply** and fill in two fields:"},"2946":{"id":"/docs/intelligence/agent/procedures-101","page_id":"/docs/intelligence/agent/procedures","tags":[],"type":"text","url":"/docs/intelligence/agent/procedures#quick-replies","content":"Field"},"2947":{"id":"/docs/intelligence/agent/procedures-102","page_id":"/docs/intelligence/agent/procedures","tags":[],"type":"text","url":"/docs/intelligence/agent/procedures#quick-replies","content":"What it is"},"2948":{"id":"/docs/intelligence/agent/procedures-103","page_id":"/docs/intelligence/agent/procedures","tags":[],"type":"text","url":"/docs/intelligence/agent/procedures#quick-replies","content":"Tips"},"2949":{"id":"/docs/intelligence/agent/procedures-104","page_id":"/docs/intelligence/agent/procedures","tags":[],"type":"text","url":"/docs/intelligence/agent/procedures#quick-replies","content":"**Label**"},"2950":{"id":"/docs/intelligence/agent/procedures-105","page_id":"/docs/intelligence/agent/procedures","tags":[],"type":"text","url":"/docs/intelligence/agent/procedures#quick-replies","content":"The text on the button — what the customer sees"},"2951":{"id":"/docs/intelligence/agent/procedures-106","page_id":"/docs/intelligence/agent/procedures","tags":[],"type":"text","url":"/docs/intelligence/agent/procedures#quick-replies","content":"Keep it short and action-oriented."},"2952":{"id":"/docs/intelligence/agent/procedures-107","page_id":"/docs/intelligence/agent/procedures","tags":[],"type":"text","url":"/docs/intelligence/agent/procedures#quick-replies","content":"**Message**"},"2953":{"id":"/docs/intelligence/agent/procedures-108","page_id":"/docs/intelligence/agent/procedures","tags":[],"type":"text","url":"/docs/intelligence/agent/procedures#quick-replies","content":"What comes back when the customer taps it"},"2954":{"id":"/docs/intelligence/agent/procedures-109","page_id":"/docs/intelligence/agent/procedures","tags":[],"type":"text","url":"/docs/intelligence/agent/procedures#quick-replies","content":"Starts out matching the label. Change it when the label alone isn't enough for the agent to tell the options apart — for example, `track_order` vs. `cancel_order`."},"2955":{"id":"/docs/intelligence/agent/procedures-110","page_id":"/docs/intelligence/agent/procedures","tags":[],"type":"text","url":"/docs/intelligence/agent/procedures#quick-replies","content":"Click **Done*&#x2A; and the reply collapses into a chip. Click a chip to edit it again, or the &#x2A;*×** on it to remove it. One entry holds up to **10** replies."},"2956":{"id":"/docs/intelligence/agent/procedures-111","page_id":"/docs/intelligence/agent/procedures","tags":[],"type":"text","url":"/docs/intelligence/agent/procedures#quick-replies","content":"When a customer taps a button, your agent receives the message as context, so it knows which option they picked even if two labels look alike."},"2957":{"id":"/docs/intelligence/agent/procedures-112","page_id":"/docs/intelligence/agent/procedures","tags":[],"type":"text","url":"/docs/intelligence/agent/procedures#quick-replies","content":"A procedure needs at least one **Quick replies** entry before it can offer buttons of its own. Procedures made only of steps, decisions, skills and notes still guide your agent — they just won't surface buttons."},"2958":{"id":"/docs/intelligence/agent/procedures-113","page_id":"/docs/intelligence/agent/procedures","tags":[],"type":"text","url":"/docs/intelligence/agent/procedures#note","content":"Guidance that holds for the whole procedure rather than at one point — *never promise a delivery date you haven't checked*, *keep replies to two sentences*. This is where the rules go, as opposed to the work."},"2959":{"id":"/docs/intelligence/agent/procedures-114","page_id":"/docs/intelligence/agent/procedures","tags":[],"type":"text","url":"/docs/intelligence/agent/procedures#note","content":"Notes aren't numbered and don't count toward the step limit, so a procedure with a lot to say about how to behave doesn't get fewer things to do."},"2960":{"id":"/docs/intelligence/agent/procedures-115","page_id":"/docs/intelligence/agent/procedures","tags":[],"type":"text","url":"/docs/intelligence/agent/procedures#referencing-the-conversation","content":"Type &#x2A;*@** anywhere in a step, a decision or a note to point at something the *conversation itself* holds. Pick from the list and it drops in as a chip:"},"2961":{"id":"/docs/intelligence/agent/procedures-116","page_id":"/docs/intelligence/agent/procedures","tags":[],"type":"text","url":"/docs/intelligence/agent/procedures#referencing-the-conversation","content":"The list is grouped, in this order — scroll for the ones below the fold:"},"2962":{"id":"/docs/intelligence/agent/procedures-117","page_id":"/docs/intelligence/agent/procedures","tags":[],"type":"text","url":"/docs/intelligence/agent/procedures#referencing-the-conversation","content":"Group"},"2963":{"id":"/docs/intelligence/agent/procedures-118","page_id":"/docs/intelligence/agent/procedures","tags":[],"type":"text","url":"/docs/intelligence/agent/procedures#referencing-the-conversation","content":"What it refers to"},"2964":{"id":"/docs/intelligence/agent/procedures-119","page_id":"/docs/intelligence/agent/procedures","tags":[],"type":"text","url":"/docs/intelligence/agent/procedures#referencing-the-conversation","content":"**Conversation fields**"},"2965":{"id":"/docs/intelligence/agent/procedures-120","page_id":"/docs/intelligence/agent/procedures","tags":[],"type":"text","url":"/docs/intelligence/agent/procedures#referencing-the-conversation","content":"A custom field captured on this conversation — *Order status*, *Budget*"},"2966":{"id":"/docs/intelligence/agent/procedures-121","page_id":"/docs/intelligence/agent/procedures","tags":[],"type":"text","url":"/docs/intelligence/agent/procedures#referencing-the-conversation","content":"**Contact fields**"},"2967":{"id":"/docs/intelligence/agent/procedures-122","page_id":"/docs/intelligence/agent/procedures","tags":[],"type":"text","url":"/docs/intelligence/agent/procedures#referencing-the-conversation","content":"A custom field on the contact's record, carried between conversations — *Membership*, *Usual size*"},"2968":{"id":"/docs/intelligence/agent/procedures-123","page_id":"/docs/intelligence/agent/procedures","tags":[],"type":"text","url":"/docs/intelligence/agent/procedures#referencing-the-conversation","content":"**Labels**"},"2969":{"id":"/docs/intelligence/agent/procedures-124","page_id":"/docs/intelligence/agent/procedures","tags":[],"type":"text","url":"/docs/intelligence/agent/procedures#referencing-the-conversation","content":"Whether a label is on this conversation — *VIP*, *At risk*"},"2970":{"id":"/docs/intelligence/agent/procedures-125","page_id":"/docs/intelligence/agent/procedures","tags":[],"type":"text","url":"/docs/intelligence/agent/procedures#referencing-the-conversation","content":"**Skills**"},"2971":{"id":"/docs/intelligence/agent/procedures-126","page_id":"/docs/intelligence/agent/procedures","tags":[],"type":"text","url":"/docs/intelligence/agent/procedures#referencing-the-conversation","content":"One of your installed skills to run"},"2972":{"id":"/docs/intelligence/agent/procedures-127","page_id":"/docs/intelligence/agent/procedures","tags":[],"type":"text","url":"/docs/intelligence/agent/procedures#referencing-the-conversation","content":"This is what turns a description of a condition into a condition your agent can actually check:"},"2973":{"id":"/docs/intelligence/agent/procedures-128","page_id":"/docs/intelligence/agent/procedures","tags":[],"type":"text","url":"/docs/intelligence/agent/procedures#referencing-the-conversation","content":"Without a reference"},"2974":{"id":"/docs/intelligence/agent/procedures-129","page_id":"/docs/intelligence/agent/procedures","tags":[],"type":"text","url":"/docs/intelligence/agent/procedures#referencing-the-conversation","content":"With one"},"2975":{"id":"/docs/intelligence/agent/procedures-130","page_id":"/docs/intelligence/agent/procedures","tags":[],"type":"text","url":"/docs/intelligence/agent/procedures#referencing-the-conversation","content":"*If the order has shipped, then give the tracking link*"},"2976":{"id":"/docs/intelligence/agent/procedures-131","page_id":"/docs/intelligence/agent/procedures","tags":[],"type":"text","url":"/docs/intelligence/agent/procedures#referencing-the-conversation","content":"*If **Order status** is shipped, then give the tracking link*"},"2977":{"id":"/docs/intelligence/agent/procedures-132","page_id":"/docs/intelligence/agent/procedures","tags":[],"type":"text","url":"/docs/intelligence/agent/procedures#referencing-the-conversation","content":"*If they're an important customer, then skip the queue*"},"2978":{"id":"/docs/intelligence/agent/procedures-133","page_id":"/docs/intelligence/agent/procedures","tags":[],"type":"text","url":"/docs/intelligence/agent/procedures#referencing-the-conversation","content":"*If **VIP**, then skip the queue*"},"2979":{"id":"/docs/intelligence/agent/procedures-134","page_id":"/docs/intelligence/agent/procedures","tags":[],"type":"text","url":"/docs/intelligence/agent/procedures#referencing-the-conversation","content":"When the procedure runs, each chip is expanded into what this conversation currently holds — &#x2A;the \"Order status\" field (currently: shipped)*, &#x2A;the \"VIP\" label (applied to this conversation)&#x2A; — and the agent decides on that. A field with nothing in it yet expands to &#x2A;(not set yet)*, so the agent knows to ask rather than assume."},"2980":{"id":"/docs/intelligence/agent/procedures-135","page_id":"/docs/intelligence/agent/procedures","tags":[],"type":"text","url":"/docs/intelligence/agent/procedures#referencing-the-conversation","content":"References use the field or label's **name**. Rename one and existing procedures keep reading correctly — they just stop checking a value until you repoint them. A chip whose field or label no longer exists turns red so you can spot it."},"2981":{"id":"/docs/intelligence/agent/procedures-136","page_id":"/docs/intelligence/agent/procedures","tags":[],"type":"text","url":"/docs/intelligence/agent/procedures#limits","content":"Limit"},"2982":{"id":"/docs/intelligence/agent/procedures-137","page_id":"/docs/intelligence/agent/procedures","tags":[],"type":"text","url":"/docs/intelligence/agent/procedures#limits","content":"Value"},"2983":{"id":"/docs/intelligence/agent/procedures-138","page_id":"/docs/intelligence/agent/procedures","tags":[],"type":"text","url":"/docs/intelligence/agent/procedures#limits","content":"Numbered positions per procedure (steps, decisions, skills, quick replies)"},"2984":{"id":"/docs/intelligence/agent/procedures-139","page_id":"/docs/intelligence/agent/procedures","tags":[],"type":"text","url":"/docs/intelligence/agent/procedures#limits","content":"**15**"},"2985":{"id":"/docs/intelligence/agent/procedures-140","page_id":"/docs/intelligence/agent/procedures","tags":[],"type":"text","url":"/docs/intelligence/agent/procedures#limits","content":"Notes per procedure"},"2986":{"id":"/docs/intelligence/agent/procedures-141","page_id":"/docs/intelligence/agent/procedures","tags":[],"type":"text","url":"/docs/intelligence/agent/procedures#limits","content":"**10**"},"2987":{"id":"/docs/intelligence/agent/procedures-142","page_id":"/docs/intelligence/agent/procedures","tags":[],"type":"text","url":"/docs/intelligence/agent/procedures#limits","content":"Conditions in one decision"},"2988":{"id":"/docs/intelligence/agent/procedures-143","page_id":"/docs/intelligence/agent/procedures","tags":[],"type":"text","url":"/docs/intelligence/agent/procedures#limits","content":"**5**"},"2989":{"id":"/docs/intelligence/agent/procedures-144","page_id":"/docs/intelligence/agent/procedures","tags":[],"type":"text","url":"/docs/intelligence/agent/procedures#limits","content":"Replies in one **Quick replies** entry"},"2990":{"id":"/docs/intelligence/agent/procedures-145","page_id":"/docs/intelligence/agent/procedures","tags":[],"type":"text","url":"/docs/intelligence/agent/procedures#limits","content":"**10**"},"2991":{"id":"/docs/intelligence/agent/procedures-146","page_id":"/docs/intelligence/agent/procedures","tags":[],"type":"text","url":"/docs/intelligence/agent/procedures#limits","content":"Characters in a single field"},"2992":{"id":"/docs/intelligence/agent/procedures-147","page_id":"/docs/intelligence/agent/procedures","tags":[],"type":"text","url":"/docs/intelligence/agent/procedures#limits","content":"**400**"},"2993":{"id":"/docs/intelligence/agent/procedures-148","page_id":"/docs/intelligence/agent/procedures","tags":[],"type":"text","url":"/docs/intelligence/agent/procedures#limits","content":"Example messages per side"},"2994":{"id":"/docs/intelligence/agent/procedures-149","page_id":"/docs/intelligence/agent/procedures","tags":[],"type":"text","url":"/docs/intelligence/agent/procedures#limits","content":"**20**"},"2995":{"id":"/docs/intelligence/agent/procedures-150","page_id":"/docs/intelligence/agent/procedures","tags":[],"type":"text","url":"/docs/intelligence/agent/procedures#limits","content":"A procedure with no positions still matches and still supplies its notes — it just has no checklist to follow."},"2996":{"id":"/docs/intelligence/agent/procedures-151","page_id":"/docs/intelligence/agent/procedures","tags":[],"type":"text","url":"/docs/intelligence/agent/procedures#quick-replies-from-procedures-vs-from-skills","content":"Buttons can come from two places. They look the same to customers, but you configure them differently:"},"2997":{"id":"/docs/intelligence/agent/procedures-152","page_id":"/docs/intelligence/agent/procedures","tags":[],"type":"text","url":"/docs/intelligence/agent/procedures#quick-replies-from-procedures-vs-from-skills","content":"Source"},"2998":{"id":"/docs/intelligence/agent/procedures-153","page_id":"/docs/intelligence/agent/procedures","tags":[],"type":"text","url":"/docs/intelligence/agent/procedures#quick-replies-from-procedures-vs-from-skills","content":"Where you set it up"},"2999":{"id":"/docs/intelligence/agent/procedures-154","page_id":"/docs/intelligence/agent/procedures","tags":[],"type":"text","url":"/docs/intelligence/agent/procedures#quick-replies-from-procedures-vs-from-skills","content":"When customers see it"},"3000":{"id":"/docs/intelligence/agent/procedures-155","page_id":"/docs/intelligence/agent/procedures","tags":[],"type":"text","url":"/docs/intelligence/agent/procedures#quick-replies-from-procedures-vs-from-skills","content":"**Procedure quick replies**"},"3001":{"id":"/docs/intelligence/agent/procedures-156","page_id":"/docs/intelligence/agent/procedures","tags":[],"type":"text","url":"/docs/intelligence/agent/procedures#quick-replies-from-procedures-vs-from-skills","content":"A **Quick replies** entry in the procedure's **Instructions**"},"3002":{"id":"/docs/intelligence/agent/procedures-157","page_id":"/docs/intelligence/agent/procedures","tags":[],"type":"text","url":"/docs/intelligence/agent/procedures#quick-replies-from-procedures-vs-from-skills","content":"When this procedure matches, at the point you put the entry"},"3003":{"id":"/docs/intelligence/agent/procedures-158","page_id":"/docs/intelligence/agent/procedures","tags":[],"type":"text","url":"/docs/intelligence/agent/procedures#quick-replies-from-procedures-vs-from-skills","content":"**Skill output buttons**"},"3004":{"id":"/docs/intelligence/agent/procedures-159","page_id":"/docs/intelligence/agent/procedures","tags":[],"type":"text","url":"/docs/intelligence/agent/procedures#quick-replies-from-procedures-vs-from-skills","content":"The skill's definition in **Skill Sets** (or in the skill's handler `response.buttons`)"},"3005":{"id":"/docs/intelligence/agent/procedures-160","page_id":"/docs/intelligence/agent/procedures","tags":[],"type":"text","url":"/docs/intelligence/agent/procedures#quick-replies-from-procedures-vs-from-skills","content":"After the skill runs and returns them"},"3006":{"id":"/docs/intelligence/agent/procedures-161","page_id":"/docs/intelligence/agent/procedures","tags":[],"type":"text","url":"/docs/intelligence/agent/procedures#quick-replies-from-procedures-vs-from-skills","content":"**Priority:** if a skill already returned buttons in the same turn, those are shown as-is — the agent won't swap them for a procedure's quick replies. Procedure buttons are used when no skill has offered buttons yet."},"3007":{"id":"/docs/intelligence/agent/procedures-162","page_id":"/docs/intelligence/agent/procedures","tags":[],"type":"text","url":"/docs/intelligence/agent/procedures#quick-replies-from-procedures-vs-from-skills","content":"Use **procedure quick replies** for fixed choices tied to a scenario (\"Track order\", \"Talk to someone\"). Use **skill buttons** for follow-up actions that depend on what the skill found (\"View invoice\", \"Reschedule\")."},"3008":{"id":"/docs/intelligence/agent/procedures-163","page_id":"/docs/intelligence/agent/procedures","tags":[],"type":"text","url":"/docs/intelligence/agent/procedures#how-a-procedure-is-chosen","content":"You don't need to configure matching manually — but understanding the basics helps you write procedures that fire reliably."},"3009":{"id":"/docs/intelligence/agent/procedures-164","page_id":"/docs/intelligence/agent/procedures","tags":[],"type":"text","url":"/docs/intelligence/agent/procedures#how-a-procedure-is-chosen","content":"**Your agent reads the conversation** and compares the moment against every procedure's description and example messages."},"3010":{"id":"/docs/intelligence/agent/procedures-165","page_id":"/docs/intelligence/agent/procedures","tags":[],"type":"text","url":"/docs/intelligence/agent/procedures#how-a-procedure-is-chosen","content":"**It needs to be confident, and it needs a clear winner.** A weak match won't steer the reply, and neither will two procedures that score almost the same — when the choice is a coin flip, the agent would rather answer normally than pick the wrong process."},"3011":{"id":"/docs/intelligence/agent/procedures-166","page_id":"/docs/intelligence/agent/procedures","tags":[],"type":"text","url":"/docs/intelligence/agent/procedures#how-a-procedure-is-chosen","content":"**When one procedure wins**, the agent works through its instructions in order — running the skills and offering the quick replies where you placed them. While the procedure is running, the skills it can reach are narrowed to the ones that procedure names, so the rest of your workspace's tools can't distract it. Searching your knowledge base and handing over to a human stay available throughout: a customer is under no obligation to stay on the path you wrote."},"3012":{"id":"/docs/intelligence/agent/procedures-167","page_id":"/docs/intelligence/agent/procedures","tags":[],"type":"text","url":"/docs/intelligence/agent/procedures#how-a-procedure-is-chosen","content":"**If nothing wins clearly**, the agent replies without a procedure. It won't guess."},"3013":{"id":"/docs/intelligence/agent/procedures-168","page_id":"/docs/intelligence/agent/procedures","tags":[],"type":"text","url":"/docs/intelligence/agent/procedures#how-a-procedure-is-chosen","content":"That's why clear descriptions, distinct boundaries between procedures, and well-chosen example messages matter. Overlapping procedures or vague descriptions are the most common reason quick replies don't appear when you expect them."},"3014":{"id":"/docs/intelligence/agent/procedures-169","page_id":"/docs/intelligence/agent/procedures","tags":[],"type":"text","url":"/docs/intelligence/agent/procedures#how-a-procedure-runs","content":"A procedure isn't one reply — it's a thread the agent keeps hold of across several messages."},"3015":{"id":"/docs/intelligence/agent/procedures-170","page_id":"/docs/intelligence/agent/procedures","tags":[],"type":"text","url":"/docs/intelligence/agent/procedures#how-a-procedure-runs","content":"**It remembers where it got to.** When a procedure starts, the agent tracks which position it's on, so the next customer message continues from there rather than restarting at 1."},"3016":{"id":"/docs/intelligence/agent/procedures-171","page_id":"/docs/intelligence/agent/procedures","tags":[],"type":"text","url":"/docs/intelligence/agent/procedures#how-a-procedure-runs","content":"**It stops when the work is done.** Once the agent finishes the final position, the run closes."},"3017":{"id":"/docs/intelligence/agent/procedures-172","page_id":"/docs/intelligence/agent/procedures","tags":[],"type":"text","url":"/docs/intelligence/agent/procedures#how-a-procedure-runs","content":"**It lets go when the customer moves on.** If a later message clearly matches a different procedure, the agent switches to that one. If the customer changes the subject, or the conversation is handed to a human, the run is abandoned rather than being forced to completion."},"3018":{"id":"/docs/intelligence/agent/procedures-173","page_id":"/docs/intelligence/agent/procedures","tags":[],"type":"text","url":"/docs/intelligence/agent/procedures#how-a-procedure-runs","content":"**It won't get stuck.** A run that has gone on for too many turns, or that started more than a day ago, is dropped so it can't keep steering replies toward a checklist nobody is following."},"3019":{"id":"/docs/intelligence/agent/procedures-174","page_id":"/docs/intelligence/agent/procedures","tags":[],"type":"text","url":"/docs/intelligence/agent/procedures#how-a-procedure-runs","content":"**Editing is safe mid-conversation.** If you delete a procedure while a conversation is part-way through it, that run is closed instead of half-applied."},"3020":{"id":"/docs/intelligence/agent/procedures-175","page_id":"/docs/intelligence/agent/procedures","tags":[],"type":"text","url":"/docs/intelligence/agent/procedures#how-a-procedure-runs","content":"A procedure made only of notes has nothing to advance through, so it isn't tracked this way — it still matches and still supplies its guidance."},"3021":{"id":"/docs/intelligence/agent/procedures-176","page_id":"/docs/intelligence/agent/procedures","tags":[],"type":"text","url":"/docs/intelligence/agent/procedures#test-before-you-deploy","content":"Open the playground (**Test**) and send the kind of message the procedure is meant to catch."},"3022":{"id":"/docs/intelligence/agent/procedures-177","page_id":"/docs/intelligence/agent/procedures","tags":[],"type":"text","url":"/docs/intelligence/agent/procedures#test-before-you-deploy","content":"When a procedure fires, the playground takes you to the **Procedures** tab and rings the card that ran — so you can see straight away whether the right one matched, and jump into it if it didn't."},"3023":{"id":"/docs/intelligence/agent/procedures-178","page_id":"/docs/intelligence/agent/procedures","tags":[],"type":"text","url":"/docs/intelligence/agent/procedures#test-before-you-deploy","content":"The playground tests the persona **as you have it on screen**, unsaved edits included — so you can try a change before committing to it. Customers only ever see the version you **Save & Deploy**."},"3024":{"id":"/docs/intelligence/agent/procedures-179","page_id":"/docs/intelligence/agent/procedures","tags":[],"type":"text","url":"/docs/intelligence/agent/procedures#tips-for-well-configured-procedures","content":"**One scenario per procedure.** Don't combine \"cancel subscription\" and \"upgrade plan\" — split them."},"3025":{"id":"/docs/intelligence/agent/procedures-180","page_id":"/docs/intelligence/agent/procedures","tags":[],"type":"text","url":"/docs/intelligence/agent/procedures#tips-for-well-configured-procedures","content":"**Write descriptions as situations, not labels.** \"Refunds\" is too vague; \"Customer asks for a refund or says they were charged incorrectly\" is actionable."},"3026":{"id":"/docs/intelligence/agent/procedures-181","page_id":"/docs/intelligence/agent/procedures","tags":[],"type":"text","url":"/docs/intelligence/agent/procedures#tips-for-well-configured-procedures","content":"**Put each entry where it belongs.** Ask yourself what the agent knows at that point — a skill that needs the order number can't run before you've asked for it."},"3027":{"id":"/docs/intelligence/agent/procedures-182","page_id":"/docs/intelligence/agent/procedures","tags":[],"type":"text","url":"/docs/intelligence/agent/procedures#tips-for-well-configured-procedures","content":"**Notes for rules, steps for work.** If it applies throughout, it's a note. If it happens at a moment, it's a position."},"3028":{"id":"/docs/intelligence/agent/procedures-183","page_id":"/docs/intelligence/agent/procedures","tags":[],"type":"text","url":"/docs/intelligence/agent/procedures#tips-for-well-configured-procedures","content":"**Make quick reply labels customer-friendly.** Write what they'd tap, not internal codes."},"3029":{"id":"/docs/intelligence/agent/procedures-184","page_id":"/docs/intelligence/agent/procedures","tags":[],"type":"text","url":"/docs/intelligence/agent/procedures#tips-for-well-configured-procedures","content":"**Use the message field for clarity.** When two buttons could mean different things to the agent, give each a distinct message."},"3030":{"id":"/docs/intelligence/agent/procedures-185","page_id":"/docs/intelligence/agent/procedures","tags":[],"type":"text","url":"/docs/intelligence/agent/procedures#tips-for-well-configured-procedures","content":"**Install skills before you reference them.*&#x2A; Only installed skills appear in the &#x2A;*@** list."},"3031":{"id":"/docs/intelligence/agent/procedures-186","page_id":"/docs/intelligence/agent/procedures","tags":[],"type":"text","url":"/docs/intelligence/agent/procedures#tips-for-well-configured-procedures","content":"**Decide on data, not on descriptions.*&#x2A; Where a fact lives in a custom field or a label, reference it with &#x2A;*@** — the agent can check a reference; it can only guess at a description."},"3032":{"id":"/docs/intelligence/agent/procedures-187","page_id":"/docs/intelligence/agent/procedures","tags":[],"type":"text","url":"/docs/intelligence/agent/procedures#tips-for-well-configured-procedures","content":"**Check for overlap.** If two procedures keep firing on the wrong messages, tighten their descriptions or add negative examples."},"3033":{"id":"/docs/intelligence/agent/procedures-188","page_id":"/docs/intelligence/agent/procedures","tags":[],"type":"text","url":"/docs/intelligence/agent/procedures#tips-for-well-configured-procedures","content":"**Test before you deploy.** The playground shows which procedure matched and whether quick replies were offered — use it after every significant change."},"3034":{"id":"/docs/intelligence/agent/procedures-189","page_id":"/docs/intelligence/agent/procedures","tags":[],"type":"text","url":"/docs/intelligence/agent/procedures#quick-replies-never-appear","content":"Check these in order:"},"3035":{"id":"/docs/intelligence/agent/procedures-190","page_id":"/docs/intelligence/agent/procedures","tags":[],"type":"text","url":"/docs/intelligence/agent/procedures#quick-replies-never-appear","content":"**Does the procedure have a Quick replies entry?** Skills, steps and notes alone won't offer buttons."},"3036":{"id":"/docs/intelligence/agent/procedures-191","page_id":"/docs/intelligence/agent/procedures","tags":[],"type":"text","url":"/docs/intelligence/agent/procedures#quick-replies-never-appear","content":"**Is the description specific enough?** Vague descriptions rarely match confidently."},"3037":{"id":"/docs/intelligence/agent/procedures-192","page_id":"/docs/intelligence/agent/procedures","tags":[],"type":"text","url":"/docs/intelligence/agent/procedures#quick-replies-never-appear","content":"**Do two procedures overlap?** The agent may skip both rather than pick the wrong one."},"3038":{"id":"/docs/intelligence/agent/procedures-193","page_id":"/docs/intelligence/agent/procedures","tags":[],"type":"text","url":"/docs/intelligence/agent/procedures#quick-replies-never-appear","content":"**Did you deploy?** Playground testing is safe, but customers only see deployed versions."},"3039":{"id":"/docs/intelligence/agent/procedures-194","page_id":"/docs/intelligence/agent/procedures","tags":[],"type":"text","url":"/docs/intelligence/agent/procedures#the-wrong-procedure-keeps-matching","content":"Two descriptions are probably too similar. Open both procedures side by side, find a message that's matching the wrong one, and narrow the other description so it no longer applies. Add **negative examples** to the procedure that *shouldn't* fire."},"3040":{"id":"/docs/intelligence/agent/procedures-195","page_id":"/docs/intelligence/agent/procedures","tags":[],"type":"text","url":"/docs/intelligence/agent/procedures#a-procedure-never-matches-when-it-should","content":"Rewrite the description as a full situational sentence."},"3041":{"id":"/docs/intelligence/agent/procedures-196","page_id":"/docs/intelligence/agent/procedures","tags":[],"type":"text","url":"/docs/intelligence/agent/procedures#a-procedure-never-matches-when-it-should","content":"Add **positive examples** using the exact phrases your customers send."},"3042":{"id":"/docs/intelligence/agent/procedures-197","page_id":"/docs/intelligence/agent/procedures","tags":[],"type":"text","url":"/docs/intelligence/agent/procedures#a-procedure-never-matches-when-it-should","content":"Compare against your other procedures — another one may be winning the match."},"3043":{"id":"/docs/intelligence/agent/procedures-198","page_id":"/docs/intelligence/agent/procedures","tags":[],"type":"text","url":"/docs/intelligence/agent/procedures#the-skill-i-want-isnt-in-the-list","content":"Go to **Intelligence → Skill Sets**, install the skill set that contains it and configure any required settings, then return to the **Procedures*&#x2A; tab. It will appear in the &#x2A;*@** list once it's available."},"3044":{"id":"/docs/intelligence/agent/procedures-199","page_id":"/docs/intelligence/agent/procedures","tags":[],"type":"text","url":"/docs/intelligence/agent/procedures#i-cant-add-another-entry","content":"A procedure holds up to **15** numbered positions and up to **10** notes. The two are counted separately, so running out of steps doesn't stop you adding a note."},"3045":{"id":"/docs/intelligence/agent/procedures-200","page_id":"/docs/intelligence/agent/procedures","tags":[],"type":"text","url":"/docs/intelligence/agent/procedures#i-cant-add-another-entry","content":"If you're at the limit, remove what you no longer need, or split the scenario into two procedures."},"3046":{"id":"/docs/intelligence/agent/procedures-201","page_id":"/docs/intelligence/agent/procedures","tags":[],"type":"text","url":"/docs/intelligence/agent/procedures#i-cant-add-another-quick-reply","content":"One **Quick replies** entry holds up to **10** replies. Across a whole procedure, only the first **10** replies you wrote are offered to customers — several entries that add up to more than ten will lose the extras."},"3047":{"id":"/docs/intelligence/agent/procedures-202","page_id":"/docs/intelligence/agent/procedures","tags":[],"type":"text","url":"/docs/intelligence/agent/procedures#i-cant-add-another-quick-reply","content":"Remove replies you no longer need, or split the scenario into two procedures."},"3048":{"id":"/docs/intelligence/agent/procedures-203","page_id":"/docs/intelligence/agent/procedures","tags":[],"type":"text","url":"/docs/intelligence/agent/procedures#procedures-you-wrote-earlier","content":"Nothing to migrate by hand. A procedure written when instructions, steps, quick replies and skills were separate areas opens as one list: its old prose appears as notes at the top, then its steps, then its skills and quick replies at the end — because those three never had a position of their own."},"3049":{"id":"/docs/intelligence/agent/procedures-204","page_id":"/docs/intelligence/agent/procedures","tags":[],"type":"text","url":"/docs/intelligence/agent/procedures#procedures-you-wrote-earlier","content":"Nothing is lost. Move them to where they belong in the flow and save."},"3050":{"id":"/docs/intelligence/agent/procedures-205","page_id":"/docs/intelligence/agent/procedures","tags":[],"type":"text","url":"/docs/intelligence/agent/procedures#whats-next","content":"<Card title=\"Procedure examples\" href=\"/docs/intelligence/agent/procedure-examples\" description=\"Three complete procedures, built one entry at a time\" icon=\"ClipboardList\" />"},"3051":{"id":"/docs/intelligence/agent/procedures-206","page_id":"/docs/intelligence/agent/procedures","tags":[],"type":"text","url":"/docs/intelligence/agent/procedures#whats-next","content":"<Card title=\"Writing Block Descriptions\" href=\"/docs/intelligence/agent/writing-block-descriptions\" description=\"Descriptions and example messages that match reliably\" icon=\"Zap\" />"},"3052":{"id":"/docs/intelligence/agent/procedures-207","page_id":"/docs/intelligence/agent/procedures","tags":[],"type":"text","url":"/docs/intelligence/agent/procedures#whats-next","content":"<Card title=\"AI Agent setup\" href=\"/docs/intelligence/agent\" description=\"Configure your AI Persona end to end\" icon=\"Bot\" />"},"3053":{"id":"/docs/intelligence/agent/procedures-208","page_id":"/docs/intelligence/agent/procedures","tags":[],"type":"text","url":"/docs/intelligence/agent/procedures#whats-next","content":"<Card title=\"Skill Sets\" href=\"/docs/intelligence/skills/skill-sets\" description=\"Install and manage the skills your procedures can run\" icon=\"Bolt\" />"},"3054":{"id":"/docs/intelligence/agent/writing-block-descriptions","page_id":"/docs/intelligence/agent/writing-block-descriptions","type":"page","content":"Writing Block Descriptions","breadcrumbs":["Docs","AI and Automations","AI Intelligence","AI Agent (Persona)"],"tags":[],"url":"/docs/intelligence/agent/writing-block-descriptions"},"3055":{"id":"/docs/intelligence/agent/writing-block-descriptions-0","page_id":"/docs/intelligence/agent/writing-block-descriptions","tags":[],"type":"text","url":"/docs/intelligence/agent/writing-block-descriptions","content":"Help your AI know when to use each block of instructions by writing clear, situation-based descriptions."},"3056":{"id":"/docs/intelligence/agent/writing-block-descriptions-1","page_id":"/docs/intelligence/agent/writing-block-descriptions","type":"heading","tags":[],"url":"/docs/intelligence/agent/writing-block-descriptions#what-a-description-is","content":"What a description is"},"3057":{"id":"/docs/intelligence/agent/writing-block-descriptions-2","page_id":"/docs/intelligence/agent/writing-block-descriptions","type":"heading","tags":[],"url":"/docs/intelligence/agent/writing-block-descriptions#why-descriptions-matter","content":"Why descriptions matter"},"3058":{"id":"/docs/intelligence/agent/writing-block-descriptions-3","page_id":"/docs/intelligence/agent/writing-block-descriptions","type":"heading","tags":[],"url":"/docs/intelligence/agent/writing-block-descriptions#three-rules-for-writing-good-descriptions","content":"Three rules for writing good descriptions"},"3059":{"id":"/docs/intelligence/agent/writing-block-descriptions-4","page_id":"/docs/intelligence/agent/writing-block-descriptions","type":"heading","tags":[],"url":"/docs/intelligence/agent/writing-block-descriptions#1-describe-the-situation-not-the-topic","content":"1\\. Describe the situation, not the topic"},"3060":{"id":"/docs/intelligence/agent/writing-block-descriptions-5","page_id":"/docs/intelligence/agent/writing-block-descriptions","type":"heading","tags":[],"url":"/docs/intelligence/agent/writing-block-descriptions#2-cover-the-words-your-customers-actually-use","content":"2\\. Cover the words your customers actually use"},"3061":{"id":"/docs/intelligence/agent/writing-block-descriptions-6","page_id":"/docs/intelligence/agent/writing-block-descriptions","type":"heading","tags":[],"url":"/docs/intelligence/agent/writing-block-descriptions#3-make-every-block-clearly-different-from-the-others","content":"3\\. Make every block clearly different from the others"},"3062":{"id":"/docs/intelligence/agent/writing-block-descriptions-7","page_id":"/docs/intelligence/agent/writing-block-descriptions","type":"heading","tags":[],"url":"/docs/intelligence/agent/writing-block-descriptions#common-mistakes","content":"Common mistakes"},"3063":{"id":"/docs/intelligence/agent/writing-block-descriptions-8","page_id":"/docs/intelligence/agent/writing-block-descriptions","type":"heading","tags":[],"url":"/docs/intelligence/agent/writing-block-descriptions#too-generic","content":"Too generic"},"3064":{"id":"/docs/intelligence/agent/writing-block-descriptions-9","page_id":"/docs/intelligence/agent/writing-block-descriptions","type":"heading","tags":[],"url":"/docs/intelligence/agent/writing-block-descriptions#just-a-label","content":"Just a label"},"3065":{"id":"/docs/intelligence/agent/writing-block-descriptions-10","page_id":"/docs/intelligence/agent/writing-block-descriptions","type":"heading","tags":[],"url":"/docs/intelligence/agent/writing-block-descriptions#two-situations-crammed-in","content":"Two situations crammed in"},"3066":{"id":"/docs/intelligence/agent/writing-block-descriptions-11","page_id":"/docs/intelligence/agent/writing-block-descriptions","type":"heading","tags":[],"url":"/docs/intelligence/agent/writing-block-descriptions#internal-jargon","content":"Internal jargon"},"3067":{"id":"/docs/intelligence/agent/writing-block-descriptions-12","page_id":"/docs/intelligence/agent/writing-block-descriptions","type":"heading","tags":[],"url":"/docs/intelligence/agent/writing-block-descriptions#empty","content":"Empty"},"3068":{"id":"/docs/intelligence/agent/writing-block-descriptions-13","page_id":"/docs/intelligence/agent/writing-block-descriptions","type":"heading","tags":[],"url":"/docs/intelligence/agent/writing-block-descriptions#examples-that-work","content":"Examples that work"},"3069":{"id":"/docs/intelligence/agent/writing-block-descriptions-14","page_id":"/docs/intelligence/agent/writing-block-descriptions","type":"heading","tags":[],"url":"/docs/intelligence/agent/writing-block-descriptions#sharpen-matches-with-example-messages","content":"Sharpen matches with example messages"},"3070":{"id":"/docs/intelligence/agent/writing-block-descriptions-15","page_id":"/docs/intelligence/agent/writing-block-descriptions","type":"heading","tags":[],"url":"/docs/intelligence/agent/writing-block-descriptions#positive-examples--definitely-use-this-block","content":"Positive examples — \"definitely use this block\""},"3071":{"id":"/docs/intelligence/agent/writing-block-descriptions-16","page_id":"/docs/intelligence/agent/writing-block-descriptions","type":"heading","tags":[],"url":"/docs/intelligence/agent/writing-block-descriptions#negative-examples--do-not-use-this-block","content":"Negative examples — \"do not use this block\""},"3072":{"id":"/docs/intelligence/agent/writing-block-descriptions-17","page_id":"/docs/intelligence/agent/writing-block-descriptions","type":"heading","tags":[],"url":"/docs/intelligence/agent/writing-block-descriptions#when-to-add-examples","content":"When to add examples"},"3073":{"id":"/docs/intelligence/agent/writing-block-descriptions-18","page_id":"/docs/intelligence/agent/writing-block-descriptions","type":"heading","tags":[],"url":"/docs/intelligence/agent/writing-block-descriptions#limits","content":"Limits"},"3074":{"id":"/docs/intelligence/agent/writing-block-descriptions-19","page_id":"/docs/intelligence/agent/writing-block-descriptions","type":"heading","tags":[],"url":"/docs/intelligence/agent/writing-block-descriptions#tips-for-great-descriptions","content":"Tips for great descriptions"},"3075":{"id":"/docs/intelligence/agent/writing-block-descriptions-20","page_id":"/docs/intelligence/agent/writing-block-descriptions","type":"heading","tags":[],"url":"/docs/intelligence/agent/writing-block-descriptions#troubleshooting","content":"Troubleshooting"},"3076":{"id":"/docs/intelligence/agent/writing-block-descriptions-21","page_id":"/docs/intelligence/agent/writing-block-descriptions","type":"heading","tags":[],"url":"/docs/intelligence/agent/writing-block-descriptions#my-block-isnt-firing-when-it-should","content":"My block isn't firing when it should"},"3077":{"id":"/docs/intelligence/agent/writing-block-descriptions-22","page_id":"/docs/intelligence/agent/writing-block-descriptions","type":"heading","tags":[],"url":"/docs/intelligence/agent/writing-block-descriptions#a-different-block-keeps-firing-instead","content":"A different block keeps firing instead"},"3078":{"id":"/docs/intelligence/agent/writing-block-descriptions-23","page_id":"/docs/intelligence/agent/writing-block-descriptions","type":"heading","tags":[],"url":"/docs/intelligence/agent/writing-block-descriptions#the-agent-keeps-falling-back-to-a-generic-answer","content":"The agent keeps falling back to a generic answer"},"3079":{"id":"/docs/intelligence/agent/writing-block-descriptions-24","page_id":"/docs/intelligence/agent/writing-block-descriptions","type":"heading","tags":[],"url":"/docs/intelligence/agent/writing-block-descriptions#whats-next","content":"What's next?"},"3080":{"id":"/docs/intelligence/agent/writing-block-descriptions-25","page_id":"/docs/intelligence/agent/writing-block-descriptions","tags":[],"type":"text","url":"/docs/intelligence/agent/writing-block-descriptions","content":"When you organize your AI agent's instructions into **blocks** — the procedures on the **Procedures** tab — each one has a **description**, the field at the top of its card. That's how the agent knows which block to use for a given customer message."},"3081":{"id":"/docs/intelligence/agent/writing-block-descriptions-26","page_id":"/docs/intelligence/agent/writing-block-descriptions","tags":[],"type":"text","url":"/docs/intelligence/agent/writing-block-descriptions","content":"Get descriptions right and the agent picks the right block every time. Get them wrong and customers can end up with the wrong answer — or no answer at all."},"3082":{"id":"/docs/intelligence/agent/writing-block-descriptions-27","page_id":"/docs/intelligence/agent/writing-block-descriptions","tags":[],"type":"text","url":"/docs/intelligence/agent/writing-block-descriptions#what-a-description-is","content":"The description is your note to the agent about **when*&#x2A; to follow this block. It isn't the instructions themselves. It's the answer to: &#x2A;\"What kind of customer message should make my agent use this block?\"*"},"3083":{"id":"/docs/intelligence/agent/writing-block-descriptions-28","page_id":"/docs/intelligence/agent/writing-block-descriptions","tags":[],"type":"text","url":"/docs/intelligence/agent/writing-block-descriptions#what-a-description-is","content":"Think of it as a sticky note on a folder of instructions:"},"3084":{"id":"/docs/intelligence/agent/writing-block-descriptions-29","page_id":"/docs/intelligence/agent/writing-block-descriptions","tags":[],"type":"text","url":"/docs/intelligence/agent/writing-block-descriptions#what-a-description-is","content":"**Description** — The sticky note that says \"open me when…\""},"3085":{"id":"/docs/intelligence/agent/writing-block-descriptions-30","page_id":"/docs/intelligence/agent/writing-block-descriptions","tags":[],"type":"text","url":"/docs/intelligence/agent/writing-block-descriptions#what-a-description-is","content":"**Instructions** — What's inside the folder: the ordered list of steps, decisions, skills, quick replies and notes the agent works through"},"3086":{"id":"/docs/intelligence/agent/writing-block-descriptions-31","page_id":"/docs/intelligence/agent/writing-block-descriptions","tags":[],"type":"text","url":"/docs/intelligence/agent/writing-block-descriptions#what-a-description-is","content":"Your agent reads the sticky note first. Only when it matches does it open the folder."},"3087":{"id":"/docs/intelligence/agent/writing-block-descriptions-32","page_id":"/docs/intelligence/agent/writing-block-descriptions","tags":[],"type":"text","url":"/docs/intelligence/agent/writing-block-descriptions#why-descriptions-matter","content":"For every customer message, the agent scans your block descriptions and picks the one that best fits the situation. A clear, specific description fires the right block. A vague or overlapping one means the agent may pick the wrong block — or skip them all and fall back to a generic response."},"3088":{"id":"/docs/intelligence/agent/writing-block-descriptions-33","page_id":"/docs/intelligence/agent/writing-block-descriptions","tags":[],"type":"text","url":"/docs/intelligence/agent/writing-block-descriptions#why-descriptions-matter","content":"A great description is the difference between an agent that responds confidently and one that hedges or hands off too often."},"3089":{"id":"/docs/intelligence/agent/writing-block-descriptions-34","page_id":"/docs/intelligence/agent/writing-block-descriptions","tags":[],"type":"text","url":"/docs/intelligence/agent/writing-block-descriptions#1-describe-the-situation-not-the-topic","content":"A topic is a category. A situation is what's actually happening in the conversation. The agent matches by situation."},"3090":{"id":"/docs/intelligence/agent/writing-block-descriptions-35","page_id":"/docs/intelligence/agent/writing-block-descriptions","tags":[],"type":"text","url":"/docs/intelligence/agent/writing-block-descriptions#1-describe-the-situation-not-the-topic","content":"Don't write a topic"},"3091":{"id":"/docs/intelligence/agent/writing-block-descriptions-36","page_id":"/docs/intelligence/agent/writing-block-descriptions","tags":[],"type":"text","url":"/docs/intelligence/agent/writing-block-descriptions#1-describe-the-situation-not-the-topic","content":"Write the situation"},"3092":{"id":"/docs/intelligence/agent/writing-block-descriptions-37","page_id":"/docs/intelligence/agent/writing-block-descriptions","tags":[],"type":"text","url":"/docs/intelligence/agent/writing-block-descriptions#1-describe-the-situation-not-the-topic","content":"`Refunds`"},"3093":{"id":"/docs/intelligence/agent/writing-block-descriptions-38","page_id":"/docs/intelligence/agent/writing-block-descriptions","tags":[],"type":"text","url":"/docs/intelligence/agent/writing-block-descriptions#1-describe-the-situation-not-the-topic","content":"`Customer asks for a refund or says they were charged incorrectly.`"},"3094":{"id":"/docs/intelligence/agent/writing-block-descriptions-39","page_id":"/docs/intelligence/agent/writing-block-descriptions","tags":[],"type":"text","url":"/docs/intelligence/agent/writing-block-descriptions#1-describe-the-situation-not-the-topic","content":"`Order tracking`"},"3095":{"id":"/docs/intelligence/agent/writing-block-descriptions-40","page_id":"/docs/intelligence/agent/writing-block-descriptions","tags":[],"type":"text","url":"/docs/intelligence/agent/writing-block-descriptions#1-describe-the-situation-not-the-topic","content":"`Customer wants to know where their order is or when it will arrive.`"},"3096":{"id":"/docs/intelligence/agent/writing-block-descriptions-41","page_id":"/docs/intelligence/agent/writing-block-descriptions","tags":[],"type":"text","url":"/docs/intelligence/agent/writing-block-descriptions#1-describe-the-situation-not-the-topic","content":"`Onboarding`"},"3097":{"id":"/docs/intelligence/agent/writing-block-descriptions-42","page_id":"/docs/intelligence/agent/writing-block-descriptions","tags":[],"type":"text","url":"/docs/intelligence/agent/writing-block-descriptions#1-describe-the-situation-not-the-topic","content":"`New user just signed up and is asking how to get started.`"},"3098":{"id":"/docs/intelligence/agent/writing-block-descriptions-43","page_id":"/docs/intelligence/agent/writing-block-descriptions","tags":[],"type":"text","url":"/docs/intelligence/agent/writing-block-descriptions#1-describe-the-situation-not-the-topic","content":"`Cancellations`"},"3099":{"id":"/docs/intelligence/agent/writing-block-descriptions-44","page_id":"/docs/intelligence/agent/writing-block-descriptions","tags":[],"type":"text","url":"/docs/intelligence/agent/writing-block-descriptions#1-describe-the-situation-not-the-topic","content":"`Customer asks to cancel their subscription or stop being billed.`"},"3100":{"id":"/docs/intelligence/agent/writing-block-descriptions-45","page_id":"/docs/intelligence/agent/writing-block-descriptions","tags":[],"type":"text","url":"/docs/intelligence/agent/writing-block-descriptions#1-describe-the-situation-not-the-topic","content":"Topics are too short and too broad — they could apply to almost any message. Situations give the agent something concrete to match against."},"3101":{"id":"/docs/intelligence/agent/writing-block-descriptions-46","page_id":"/docs/intelligence/agent/writing-block-descriptions","tags":[],"type":"text","url":"/docs/intelligence/agent/writing-block-descriptions#2-cover-the-words-your-customers-actually-use","content":"Customers don't phrase things the way you write them. A good description packs one or two natural phrasings into a single sentence."},"3102":{"id":"/docs/intelligence/agent/writing-block-descriptions-47","page_id":"/docs/intelligence/agent/writing-block-descriptions","tags":[],"type":"text","url":"/docs/intelligence/agent/writing-block-descriptions#2-cover-the-words-your-customers-actually-use","content":"**Too narrow:**"},"3103":{"id":"/docs/intelligence/agent/writing-block-descriptions-48","page_id":"/docs/intelligence/agent/writing-block-descriptions","tags":[],"type":"text","url":"/docs/intelligence/agent/writing-block-descriptions#2-cover-the-words-your-customers-actually-use","content":"> *\"Customer wants a refund.\"*"},"3104":{"id":"/docs/intelligence/agent/writing-block-descriptions-49","page_id":"/docs/intelligence/agent/writing-block-descriptions","tags":[],"type":"text","url":"/docs/intelligence/agent/writing-block-descriptions#2-cover-the-words-your-customers-actually-use","content":"**Covers paraphrases:**"},"3105":{"id":"/docs/intelligence/agent/writing-block-descriptions-50","page_id":"/docs/intelligence/agent/writing-block-descriptions","tags":[],"type":"text","url":"/docs/intelligence/agent/writing-block-descriptions#2-cover-the-words-your-customers-actually-use","content":"> *\"Customer asks for a refund, says they want their money back, or disputes a charge on their card.\"*"},"3106":{"id":"/docs/intelligence/agent/writing-block-descriptions-51","page_id":"/docs/intelligence/agent/writing-block-descriptions","tags":[],"type":"text","url":"/docs/intelligence/agent/writing-block-descriptions#2-cover-the-words-your-customers-actually-use","content":"You don't need to list every possible phrase — just enough to anchor the meaning. Two or three natural variations is usually plenty."},"3107":{"id":"/docs/intelligence/agent/writing-block-descriptions-52","page_id":"/docs/intelligence/agent/writing-block-descriptions","tags":[],"type":"text","url":"/docs/intelligence/agent/writing-block-descriptions#2-cover-the-words-your-customers-actually-use","content":"Write the way your customers write. If they say \"money back\" rather than \"refund,\" put both in the description."},"3108":{"id":"/docs/intelligence/agent/writing-block-descriptions-53","page_id":"/docs/intelligence/agent/writing-block-descriptions","tags":[],"type":"text","url":"/docs/intelligence/agent/writing-block-descriptions#3-make-every-block-clearly-different-from-the-others","content":"If two blocks could both apply to the same message, the agent has to guess between them. Sometimes it'll get it right, sometimes it won't."},"3109":{"id":"/docs/intelligence/agent/writing-block-descriptions-54","page_id":"/docs/intelligence/agent/writing-block-descriptions","tags":[],"type":"text","url":"/docs/intelligence/agent/writing-block-descriptions#3-make-every-block-clearly-different-from-the-others","content":"Test each pair: &#x2A;\"If a customer says X, which block should fire — and only that one?\"*"},"3110":{"id":"/docs/intelligence/agent/writing-block-descriptions-55","page_id":"/docs/intelligence/agent/writing-block-descriptions","tags":[],"type":"text","url":"/docs/intelligence/agent/writing-block-descriptions#3-make-every-block-clearly-different-from-the-others","content":"If you find an overlap, narrow each description so the boundary is obvious."},"3111":{"id":"/docs/intelligence/agent/writing-block-descriptions-56","page_id":"/docs/intelligence/agent/writing-block-descriptions","tags":[],"type":"text","url":"/docs/intelligence/agent/writing-block-descriptions#3-make-every-block-clearly-different-from-the-others","content":"**Overlapping (both could fire on \"why was I charged twice?\"):**"},"3112":{"id":"/docs/intelligence/agent/writing-block-descriptions-57","page_id":"/docs/intelligence/agent/writing-block-descriptions","tags":[],"type":"text","url":"/docs/intelligence/agent/writing-block-descriptions#3-make-every-block-clearly-different-from-the-others","content":"Block A: &#x2A;\"Customer asks about billing.\"*"},"3113":{"id":"/docs/intelligence/agent/writing-block-descriptions-58","page_id":"/docs/intelligence/agent/writing-block-descriptions","tags":[],"type":"text","url":"/docs/intelligence/agent/writing-block-descriptions#3-make-every-block-clearly-different-from-the-others","content":"Block B: &#x2A;\"Customer asks about charges or payments.\"*"},"3114":{"id":"/docs/intelligence/agent/writing-block-descriptions-59","page_id":"/docs/intelligence/agent/writing-block-descriptions","tags":[],"type":"text","url":"/docs/intelligence/agent/writing-block-descriptions#3-make-every-block-clearly-different-from-the-others","content":"**Distinct:**"},"3115":{"id":"/docs/intelligence/agent/writing-block-descriptions-60","page_id":"/docs/intelligence/agent/writing-block-descriptions","tags":[],"type":"text","url":"/docs/intelligence/agent/writing-block-descriptions#3-make-every-block-clearly-different-from-the-others","content":"Block A: &#x2A;\"Customer wants a refund or to be made whole financially.\"*"},"3116":{"id":"/docs/intelligence/agent/writing-block-descriptions-61","page_id":"/docs/intelligence/agent/writing-block-descriptions","tags":[],"type":"text","url":"/docs/intelligence/agent/writing-block-descriptions#3-make-every-block-clearly-different-from-the-others","content":"Block B: &#x2A;\"Customer asks why a charge appeared but isn't asking for money back.\"*"},"3117":{"id":"/docs/intelligence/agent/writing-block-descriptions-62","page_id":"/docs/intelligence/agent/writing-block-descriptions","tags":[],"type":"text","url":"/docs/intelligence/agent/writing-block-descriptions#too-generic","content":"> *\"When the customer needs help.\"*"},"3118":{"id":"/docs/intelligence/agent/writing-block-descriptions-63","page_id":"/docs/intelligence/agent/writing-block-descriptions","tags":[],"type":"text","url":"/docs/intelligence/agent/writing-block-descriptions#too-generic","content":"This matches almost anything, so the agent can't use it confidently. It'll likely be skipped."},"3119":{"id":"/docs/intelligence/agent/writing-block-descriptions-64","page_id":"/docs/intelligence/agent/writing-block-descriptions","tags":[],"type":"text","url":"/docs/intelligence/agent/writing-block-descriptions#just-a-label","content":"> *\"Pricing\"&#x2A; or &#x2A;\"Support\"*"},"3120":{"id":"/docs/intelligence/agent/writing-block-descriptions-65","page_id":"/docs/intelligence/agent/writing-block-descriptions","tags":[],"type":"text","url":"/docs/intelligence/agent/writing-block-descriptions#just-a-label","content":"Single-word descriptions don't tell the agent when to fire the block. Write a full sentence describing what the customer is doing or saying."},"3121":{"id":"/docs/intelligence/agent/writing-block-descriptions-66","page_id":"/docs/intelligence/agent/writing-block-descriptions","tags":[],"type":"text","url":"/docs/intelligence/agent/writing-block-descriptions#two-situations-crammed-in","content":"> *\"Customer wants to cancel or upgrade their plan.\"*"},"3122":{"id":"/docs/intelligence/agent/writing-block-descriptions-67","page_id":"/docs/intelligence/agent/writing-block-descriptions","tags":[],"type":"text","url":"/docs/intelligence/agent/writing-block-descriptions#two-situations-crammed-in","content":"These are two completely different conversations — they should be two separate blocks. Combining them confuses the agent and produces vague matches for both cases."},"3123":{"id":"/docs/intelligence/agent/writing-block-descriptions-68","page_id":"/docs/intelligence/agent/writing-block-descriptions","tags":[],"type":"text","url":"/docs/intelligence/agent/writing-block-descriptions#internal-jargon","content":"> *\"MRR churn event in progress.\"*"},"3124":{"id":"/docs/intelligence/agent/writing-block-descriptions-69","page_id":"/docs/intelligence/agent/writing-block-descriptions","tags":[],"type":"text","url":"/docs/intelligence/agent/writing-block-descriptions#internal-jargon","content":"Customers don't talk that way. Write descriptions in the same plain language your customers use."},"3125":{"id":"/docs/intelligence/agent/writing-block-descriptions-70","page_id":"/docs/intelligence/agent/writing-block-descriptions","tags":[],"type":"text","url":"/docs/intelligence/agent/writing-block-descriptions#empty","content":"Leaving the description blank makes the block unreliable. Every block needs a description to do its job."},"3126":{"id":"/docs/intelligence/agent/writing-block-descriptions-71","page_id":"/docs/intelligence/agent/writing-block-descriptions","tags":[],"type":"text","url":"/docs/intelligence/agent/writing-block-descriptions#examples-that-work","content":"Here are descriptions that follow all three rules:"},"3127":{"id":"/docs/intelligence/agent/writing-block-descriptions-72","page_id":"/docs/intelligence/agent/writing-block-descriptions","tags":[],"type":"text","url":"/docs/intelligence/agent/writing-block-descriptions#examples-that-work","content":"*\"Customer asks where their order is, when it will arrive, or for a tracking link.\"*"},"3128":{"id":"/docs/intelligence/agent/writing-block-descriptions-73","page_id":"/docs/intelligence/agent/writing-block-descriptions","tags":[],"type":"text","url":"/docs/intelligence/agent/writing-block-descriptions#examples-that-work","content":"*\"Customer reports their package was damaged, missing, or never arrived.\"*"},"3129":{"id":"/docs/intelligence/agent/writing-block-descriptions-74","page_id":"/docs/intelligence/agent/writing-block-descriptions","tags":[],"type":"text","url":"/docs/intelligence/agent/writing-block-descriptions#examples-that-work","content":"*\"Customer asks how to invite teammates, add users, or share their workspace.\"*"},"3130":{"id":"/docs/intelligence/agent/writing-block-descriptions-75","page_id":"/docs/intelligence/agent/writing-block-descriptions","tags":[],"type":"text","url":"/docs/intelligence/agent/writing-block-descriptions#examples-that-work","content":"*\"New customer just signed up and is asking what to do first or how to get started.\"*"},"3131":{"id":"/docs/intelligence/agent/writing-block-descriptions-76","page_id":"/docs/intelligence/agent/writing-block-descriptions","tags":[],"type":"text","url":"/docs/intelligence/agent/writing-block-descriptions#examples-that-work","content":"*\"Customer asks to cancel their subscription, end their plan, or stop being billed.\"*"},"3132":{"id":"/docs/intelligence/agent/writing-block-descriptions-77","page_id":"/docs/intelligence/agent/writing-block-descriptions","tags":[],"type":"text","url":"/docs/intelligence/agent/writing-block-descriptions#examples-that-work","content":"*\"Customer wants to upgrade, change plans, or add seats to their account.\"*"},"3133":{"id":"/docs/intelligence/agent/writing-block-descriptions-78","page_id":"/docs/intelligence/agent/writing-block-descriptions","tags":[],"type":"text","url":"/docs/intelligence/agent/writing-block-descriptions#examples-that-work","content":"*\"Customer asks for a refund or says they were charged incorrectly.\"*"},"3134":{"id":"/docs/intelligence/agent/writing-block-descriptions-79","page_id":"/docs/intelligence/agent/writing-block-descriptions","tags":[],"type":"text","url":"/docs/intelligence/agent/writing-block-descriptions#examples-that-work","content":"*\"Customer asks to speak to a human, manager, or real person.\"*"},"3135":{"id":"/docs/intelligence/agent/writing-block-descriptions-80","page_id":"/docs/intelligence/agent/writing-block-descriptions","tags":[],"type":"text","url":"/docs/intelligence/agent/writing-block-descriptions#examples-that-work","content":"Each one reads like a real situation, includes a couple of natural phrasings, and doesn't overlap with the others."},"3136":{"id":"/docs/intelligence/agent/writing-block-descriptions-81","page_id":"/docs/intelligence/agent/writing-block-descriptions","tags":[],"type":"text","url":"/docs/intelligence/agent/writing-block-descriptions#sharpen-matches-with-example-messages","content":"A great description gets the agent most of the way there. For the cases that matter most — high-volume questions, sensitive topics, blocks that keep mis-firing — you can also add **positive and negative example messages** to a block."},"3137":{"id":"/docs/intelligence/agent/writing-block-descriptions-82","page_id":"/docs/intelligence/agent/writing-block-descriptions","tags":[],"type":"text","url":"/docs/intelligence/agent/writing-block-descriptions#sharpen-matches-with-example-messages","content":"Examples sit directly below the description on the block's card, and pull the agent in the right direction."},"3138":{"id":"/docs/intelligence/agent/writing-block-descriptions-83","page_id":"/docs/intelligence/agent/writing-block-descriptions","tags":[],"type":"text","url":"/docs/intelligence/agent/writing-block-descriptions#positive-examples--definitely-use-this-block","content":"Positive examples are real customer messages that *should* trigger this block. The agent compares each incoming message to your positive examples and treats a close match as strong evidence the block applies."},"3139":{"id":"/docs/intelligence/agent/writing-block-descriptions-84","page_id":"/docs/intelligence/agent/writing-block-descriptions","tags":[],"type":"text","url":"/docs/intelligence/agent/writing-block-descriptions#positive-examples--definitely-use-this-block","content":"A handful of natural-sounding examples per block is enough. Use the actual phrasings you see in real conversations."},"3140":{"id":"/docs/intelligence/agent/writing-block-descriptions-85","page_id":"/docs/intelligence/agent/writing-block-descriptions","tags":[],"type":"text","url":"/docs/intelligence/agent/writing-block-descriptions#positive-examples--definitely-use-this-block","content":"**Refund block — positive examples:**"},"3141":{"id":"/docs/intelligence/agent/writing-block-descriptions-86","page_id":"/docs/intelligence/agent/writing-block-descriptions","tags":[],"type":"text","url":"/docs/intelligence/agent/writing-block-descriptions#positive-examples--definitely-use-this-block","content":"*\"I want my money back\"*"},"3142":{"id":"/docs/intelligence/agent/writing-block-descriptions-87","page_id":"/docs/intelligence/agent/writing-block-descriptions","tags":[],"type":"text","url":"/docs/intelligence/agent/writing-block-descriptions#positive-examples--definitely-use-this-block","content":"*\"This isn't what I expected, can I get a refund?\"*"},"3143":{"id":"/docs/intelligence/agent/writing-block-descriptions-88","page_id":"/docs/intelligence/agent/writing-block-descriptions","tags":[],"type":"text","url":"/docs/intelligence/agent/writing-block-descriptions#positive-examples--definitely-use-this-block","content":"*\"Please refund the last charge\"*"},"3144":{"id":"/docs/intelligence/agent/writing-block-descriptions-89","page_id":"/docs/intelligence/agent/writing-block-descriptions","tags":[],"type":"text","url":"/docs/intelligence/agent/writing-block-descriptions#positive-examples--definitely-use-this-block","content":"*\"I was charged twice — fix this\"*"},"3145":{"id":"/docs/intelligence/agent/writing-block-descriptions-90","page_id":"/docs/intelligence/agent/writing-block-descriptions","tags":[],"type":"text","url":"/docs/intelligence/agent/writing-block-descriptions#positive-examples--definitely-use-this-block","content":"Pull positive examples straight from your real conversations. Customer phrasings are always more varied than the ones you'd write from scratch."},"3146":{"id":"/docs/intelligence/agent/writing-block-descriptions-91","page_id":"/docs/intelligence/agent/writing-block-descriptions","tags":[],"type":"text","url":"/docs/intelligence/agent/writing-block-descriptions#negative-examples--do-not-use-this-block","content":"Negative examples are messages that *look* like they should trigger this block but actually shouldn't. They're the cure for false positives — the cases where one block keeps firing when another should."},"3147":{"id":"/docs/intelligence/agent/writing-block-descriptions-92","page_id":"/docs/intelligence/agent/writing-block-descriptions","tags":[],"type":"text","url":"/docs/intelligence/agent/writing-block-descriptions#negative-examples--do-not-use-this-block","content":"If two blocks keep getting mixed up, add the confusing messages as negative examples on the block that *shouldn't* fire."},"3148":{"id":"/docs/intelligence/agent/writing-block-descriptions-93","page_id":"/docs/intelligence/agent/writing-block-descriptions","tags":[],"type":"text","url":"/docs/intelligence/agent/writing-block-descriptions#negative-examples--do-not-use-this-block","content":"**Refund block — negative examples:**"},"3149":{"id":"/docs/intelligence/agent/writing-block-descriptions-94","page_id":"/docs/intelligence/agent/writing-block-descriptions","tags":[],"type":"text","url":"/docs/intelligence/agent/writing-block-descriptions#negative-examples--do-not-use-this-block","content":"*\"Where is my order?\"* (shipping, not refund)"},"3150":{"id":"/docs/intelligence/agent/writing-block-descriptions-95","page_id":"/docs/intelligence/agent/writing-block-descriptions","tags":[],"type":"text","url":"/docs/intelligence/agent/writing-block-descriptions#negative-examples--do-not-use-this-block","content":"*\"How much does this cost?\"* (pricing, not refund)"},"3151":{"id":"/docs/intelligence/agent/writing-block-descriptions-96","page_id":"/docs/intelligence/agent/writing-block-descriptions","tags":[],"type":"text","url":"/docs/intelligence/agent/writing-block-descriptions#negative-examples--do-not-use-this-block","content":"*\"I want to cancel my subscription\"* (cancellation, not refund)"},"3152":{"id":"/docs/intelligence/agent/writing-block-descriptions-97","page_id":"/docs/intelligence/agent/writing-block-descriptions","tags":[],"type":"text","url":"/docs/intelligence/agent/writing-block-descriptions#when-to-add-examples","content":"You don't need examples on every block. Add them when:"},"3153":{"id":"/docs/intelligence/agent/writing-block-descriptions-98","page_id":"/docs/intelligence/agent/writing-block-descriptions","tags":[],"type":"text","url":"/docs/intelligence/agent/writing-block-descriptions#when-to-add-examples","content":"A block matters a lot and you can't afford a miss"},"3154":{"id":"/docs/intelligence/agent/writing-block-descriptions-99","page_id":"/docs/intelligence/agent/writing-block-descriptions","tags":[],"type":"text","url":"/docs/intelligence/agent/writing-block-descriptions#when-to-add-examples","content":"A block keeps firing on the wrong messages"},"3155":{"id":"/docs/intelligence/agent/writing-block-descriptions-100","page_id":"/docs/intelligence/agent/writing-block-descriptions","tags":[],"type":"text","url":"/docs/intelligence/agent/writing-block-descriptions#when-to-add-examples","content":"A block keeps *not* firing when it should"},"3156":{"id":"/docs/intelligence/agent/writing-block-descriptions-101","page_id":"/docs/intelligence/agent/writing-block-descriptions","tags":[],"type":"text","url":"/docs/intelligence/agent/writing-block-descriptions#when-to-add-examples","content":"Customers phrase requests in unexpected ways"},"3157":{"id":"/docs/intelligence/agent/writing-block-descriptions-102","page_id":"/docs/intelligence/agent/writing-block-descriptions","tags":[],"type":"text","url":"/docs/intelligence/agent/writing-block-descriptions#when-to-add-examples","content":"For straightforward blocks where the description is already crisp, examples are optional."},"3158":{"id":"/docs/intelligence/agent/writing-block-descriptions-103","page_id":"/docs/intelligence/agent/writing-block-descriptions","tags":[],"type":"text","url":"/docs/intelligence/agent/writing-block-descriptions#limits","content":"Up to **20 positive examples** per block"},"3159":{"id":"/docs/intelligence/agent/writing-block-descriptions-104","page_id":"/docs/intelligence/agent/writing-block-descriptions","tags":[],"type":"text","url":"/docs/intelligence/agent/writing-block-descriptions#limits","content":"Up to **20 negative examples** per block"},"3160":{"id":"/docs/intelligence/agent/writing-block-descriptions-105","page_id":"/docs/intelligence/agent/writing-block-descriptions","tags":[],"type":"text","url":"/docs/intelligence/agent/writing-block-descriptions#limits","content":"Each example should be a single short message — one or two sentences at most"},"3161":{"id":"/docs/intelligence/agent/writing-block-descriptions-106","page_id":"/docs/intelligence/agent/writing-block-descriptions","tags":[],"type":"text","url":"/docs/intelligence/agent/writing-block-descriptions#limits","content":"If you go over the limit, the extras are dropped silently."},"3162":{"id":"/docs/intelligence/agent/writing-block-descriptions-107","page_id":"/docs/intelligence/agent/writing-block-descriptions","tags":[],"type":"text","url":"/docs/intelligence/agent/writing-block-descriptions#tips-for-great-descriptions","content":"**Brief them like a teammate.** Imagine telling a new hire: \"Use this when a customer…\" The way you'd finish that sentence *is* your description."},"3163":{"id":"/docs/intelligence/agent/writing-block-descriptions-108","page_id":"/docs/intelligence/agent/writing-block-descriptions","tags":[],"type":"text","url":"/docs/intelligence/agent/writing-block-descriptions#tips-for-great-descriptions","content":"**Read each one aloud.** If it sounds like a filing label, rewrite it as a sentence about what's happening."},"3164":{"id":"/docs/intelligence/agent/writing-block-descriptions-109","page_id":"/docs/intelligence/agent/writing-block-descriptions","tags":[],"type":"text","url":"/docs/intelligence/agent/writing-block-descriptions#tips-for-great-descriptions","content":"**Check for overlaps.** Skim your full list of descriptions side by side. Any two that could both apply? Tighten or merge."},"3165":{"id":"/docs/intelligence/agent/writing-block-descriptions-110","page_id":"/docs/intelligence/agent/writing-block-descriptions","tags":[],"type":"text","url":"/docs/intelligence/agent/writing-block-descriptions#tips-for-great-descriptions","content":"**Update as you learn.** Real conversations surface phrasings you didn't anticipate. When you spot a missed match, add the new wording to the description."},"3166":{"id":"/docs/intelligence/agent/writing-block-descriptions-111","page_id":"/docs/intelligence/agent/writing-block-descriptions","tags":[],"type":"text","url":"/docs/intelligence/agent/writing-block-descriptions#tips-for-great-descriptions","content":"**Keep it brief.** One or two sentences is enough — long descriptions don't help and may dilute the meaning."},"3167":{"id":"/docs/intelligence/agent/writing-block-descriptions-112","page_id":"/docs/intelligence/agent/writing-block-descriptions","tags":[],"type":"text","url":"/docs/intelligence/agent/writing-block-descriptions#tips-for-great-descriptions","content":"A good description sounds like a sentence, not a category. If yours reads like a tab label, rewrite it."},"3168":{"id":"/docs/intelligence/agent/writing-block-descriptions-113","page_id":"/docs/intelligence/agent/writing-block-descriptions","tags":[],"type":"text","url":"/docs/intelligence/agent/writing-block-descriptions#my-block-isnt-firing-when-it-should","content":"The description is probably too generic, missing key phrasings, or overlapping with another block. Try:"},"3169":{"id":"/docs/intelligence/agent/writing-block-descriptions-114","page_id":"/docs/intelligence/agent/writing-block-descriptions","tags":[],"type":"text","url":"/docs/intelligence/agent/writing-block-descriptions#my-block-isnt-firing-when-it-should","content":"Rewriting it as a complete situational sentence"},"3170":{"id":"/docs/intelligence/agent/writing-block-descriptions-115","page_id":"/docs/intelligence/agent/writing-block-descriptions","tags":[],"type":"text","url":"/docs/intelligence/agent/writing-block-descriptions#my-block-isnt-firing-when-it-should","content":"Adding one or two of the actual phrases customers use"},"3171":{"id":"/docs/intelligence/agent/writing-block-descriptions-116","page_id":"/docs/intelligence/agent/writing-block-descriptions","tags":[],"type":"text","url":"/docs/intelligence/agent/writing-block-descriptions#my-block-isnt-firing-when-it-should","content":"Comparing it against your other block descriptions for overlap"},"3172":{"id":"/docs/intelligence/agent/writing-block-descriptions-117","page_id":"/docs/intelligence/agent/writing-block-descriptions","tags":[],"type":"text","url":"/docs/intelligence/agent/writing-block-descriptions#a-different-block-keeps-firing-instead","content":"Two descriptions are likely too similar. Pick a message that's matching the wrong block and decide which block *should* handle it. Then narrow the other block's description so it no longer applies to that case."},"3173":{"id":"/docs/intelligence/agent/writing-block-descriptions-118","page_id":"/docs/intelligence/agent/writing-block-descriptions","tags":[],"type":"text","url":"/docs/intelligence/agent/writing-block-descriptions#the-agent-keeps-falling-back-to-a-generic-answer","content":"Your descriptions may be too vague across the board. Test in the playground with real example messages, see which blocks should be firing, and rewrite the descriptions that aren't catching what they should."},"3174":{"id":"/docs/intelligence/agent/writing-block-descriptions-119","page_id":"/docs/intelligence/agent/writing-block-descriptions","tags":[],"type":"text","url":"/docs/intelligence/agent/writing-block-descriptions#whats-next","content":"Procedures — Add quick replies, skills, and interactive scenarios to your procedures"},"3175":{"id":"/docs/intelligence/agent/writing-block-descriptions-120","page_id":"/docs/intelligence/agent/writing-block-descriptions","tags":[],"type":"text","url":"/docs/intelligence/agent/writing-block-descriptions#whats-next","content":"Procedure examples — Three complete procedures, built one entry at a time"},"3176":{"id":"/docs/intelligence/agent/writing-block-descriptions-121","page_id":"/docs/intelligence/agent/writing-block-descriptions","tags":[],"type":"text","url":"/docs/intelligence/agent/writing-block-descriptions#whats-next","content":"AI Agent setup — Configure your AI Persona end to end"},"3177":{"id":"/docs/intelligence/agent/writing-block-descriptions-122","page_id":"/docs/intelligence/agent/writing-block-descriptions","tags":[],"type":"text","url":"/docs/intelligence/agent/writing-block-descriptions#whats-next","content":"FAQ Management — Handle common questions"},"3178":{"id":"/docs/intelligence/agent/writing-block-descriptions-123","page_id":"/docs/intelligence/agent/writing-block-descriptions","tags":[],"type":"text","url":"/docs/intelligence/agent/writing-block-descriptions#whats-next","content":"Knowledge Base — Teach your agent what it needs to know"},"3179":{"id":"/docs/intelligence/copilot","page_id":"/docs/intelligence/copilot","type":"page","content":"Copilot","breadcrumbs":["Docs","AI and Automations","AI Intelligence"],"tags":[],"url":"/docs/intelligence/copilot"},"3180":{"id":"/docs/intelligence/copilot-0","page_id":"/docs/intelligence/copilot","tags":[],"type":"text","url":"/docs/intelligence/copilot","content":"Run your workspace by asking in plain language."},"3181":{"id":"/docs/intelligence/copilot-1","page_id":"/docs/intelligence/copilot","type":"heading","tags":[],"url":"/docs/intelligence/copilot#opening-copilot","content":"Opening Copilot"},"3182":{"id":"/docs/intelligence/copilot-2","page_id":"/docs/intelligence/copilot","type":"heading","tags":[],"url":"/docs/intelligence/copilot#asking-copilot-something","content":"Asking Copilot something"},"3183":{"id":"/docs/intelligence/copilot-3","page_id":"/docs/intelligence/copilot","type":"heading","tags":[],"url":"/docs/intelligence/copilot#what-copilot-handles","content":"What Copilot handles"},"3184":{"id":"/docs/intelligence/copilot-4","page_id":"/docs/intelligence/copilot","type":"heading","tags":[],"url":"/docs/intelligence/copilot#get-a-read-on-your-business","content":"Get a read on your business"},"3185":{"id":"/docs/intelligence/copilot-5","page_id":"/docs/intelligence/copilot","type":"heading","tags":[],"url":"/docs/intelligence/copilot#find-people-and-build-audiences","content":"Find people and build audiences"},"3186":{"id":"/docs/intelligence/copilot-6","page_id":"/docs/intelligence/copilot","type":"heading","tags":[],"url":"/docs/intelligence/copilot#dig-into-conversations","content":"Dig into conversations"},"3187":{"id":"/docs/intelligence/copilot-7","page_id":"/docs/intelligence/copilot","type":"heading","tags":[],"url":"/docs/intelligence/copilot#change-your-workspace","content":"Change your workspace"},"3188":{"id":"/docs/intelligence/copilot-8","page_id":"/docs/intelligence/copilot","type":"heading","tags":[],"url":"/docs/intelligence/copilot#answer-questions-from-your-own-content","content":"Answer questions from your own content"},"3189":{"id":"/docs/intelligence/copilot-9","page_id":"/docs/intelligence/copilot","type":"heading","tags":[],"url":"/docs/intelligence/copilot#extend-copilot-with-more-tools","content":"Extend Copilot with more tools"},"3190":{"id":"/docs/intelligence/copilot-10","page_id":"/docs/intelligence/copilot","type":"heading","tags":[],"url":"/docs/intelligence/copilot#how-copilot-works","content":"How Copilot works"},"3191":{"id":"/docs/intelligence/copilot-11","page_id":"/docs/intelligence/copilot","type":"heading","tags":[],"url":"/docs/intelligence/copilot#reading-copilots-response","content":"Reading Copilot's response"},"3192":{"id":"/docs/intelligence/copilot-12","page_id":"/docs/intelligence/copilot","type":"heading","tags":[],"url":"/docs/intelligence/copilot#clearing-your-conversation","content":"Clearing your conversation"},"3193":{"id":"/docs/intelligence/copilot-13","page_id":"/docs/intelligence/copilot","type":"heading","tags":[],"url":"/docs/intelligence/copilot#tips-for-good-results","content":"Tips for good results"},"3194":{"id":"/docs/intelligence/copilot-14","page_id":"/docs/intelligence/copilot","type":"heading","tags":[],"url":"/docs/intelligence/copilot#related-topics","content":"Related topics"},"3195":{"id":"/docs/intelligence/copilot-15","page_id":"/docs/intelligence/copilot","tags":[],"type":"text","url":"/docs/intelligence/copilot","content":"Instead of clicking through menus, tell Copilot what you want — ask about your conversations, pull up customer information, or run day-to-day workspace tasks."},"3196":{"id":"/docs/intelligence/copilot-16","page_id":"/docs/intelligence/copilot","tags":[],"type":"text","url":"/docs/intelligence/copilot","content":"Copilot is available to **admins and owners** only. If you don't see it in the sidebar, ask a workspace admin for access."},"3197":{"id":"/docs/intelligence/copilot-17","page_id":"/docs/intelligence/copilot","tags":[],"type":"text","url":"/docs/intelligence/copilot#opening-copilot","content":"Click **Copilot*&#x2A; in the left sidebar (the sparkle icon). You'll land on a chat screen with the prompt &#x2A;*\"What do you want to do today?\"**"},"3198":{"id":"/docs/intelligence/copilot-18","page_id":"/docs/intelligence/copilot","tags":[],"type":"text","url":"/docs/intelligence/copilot#asking-copilot-something","content":"Type your question into the message box at the bottom and hit Enter. Copilot understands natural language — no special syntax."},"3199":{"id":"/docs/intelligence/copilot-19","page_id":"/docs/intelligence/copilot","tags":[],"type":"text","url":"/docs/intelligence/copilot#asking-copilot-something","content":"A few examples to try:"},"3200":{"id":"/docs/intelligence/copilot-20","page_id":"/docs/intelligence/copilot","tags":[],"type":"text","url":"/docs/intelligence/copilot#asking-copilot-something","content":"\"Summarize the last 10 conversations about refunds.\""},"3201":{"id":"/docs/intelligence/copilot-21","page_id":"/docs/intelligence/copilot","tags":[],"type":"text","url":"/docs/intelligence/copilot#asking-copilot-something","content":"\"How many WhatsApp messages are still waiting for a reply?\""},"3202":{"id":"/docs/intelligence/copilot-22","page_id":"/docs/intelligence/copilot","tags":[],"type":"text","url":"/docs/intelligence/copilot#asking-copilot-something","content":"\"Pull up the contact details for Sarah from yesterday's chat.\""},"3203":{"id":"/docs/intelligence/copilot-23","page_id":"/docs/intelligence/copilot","tags":[],"type":"text","url":"/docs/intelligence/copilot#asking-copilot-something","content":"\"Create a segment of active WhatsApp leads from the last 7 days.\""},"3204":{"id":"/docs/intelligence/copilot-24","page_id":"/docs/intelligence/copilot","tags":[],"type":"text","url":"/docs/intelligence/copilot#asking-copilot-something","content":"\"How well did our FAQ cover customer questions this month?\""},"3205":{"id":"/docs/intelligence/copilot-25","page_id":"/docs/intelligence/copilot","tags":[],"type":"text","url":"/docs/intelligence/copilot#what-copilot-handles","content":"Copilot pulls information from your workspace and makes changes for you. Here's what it does well, phrased as the questions you'd actually ask."},"3206":{"id":"/docs/intelligence/copilot-26","page_id":"/docs/intelligence/copilot","tags":[],"type":"text","url":"/docs/intelligence/copilot#get-a-read-on-your-business","content":"\"How did today go?\""},"3207":{"id":"/docs/intelligence/copilot-27","page_id":"/docs/intelligence/copilot","tags":[],"type":"text","url":"/docs/intelligence/copilot#get-a-read-on-your-business","content":"\"How many conversations came in this week vs last week?\""},"3208":{"id":"/docs/intelligence/copilot-28","page_id":"/docs/intelligence/copilot","tags":[],"type":"text","url":"/docs/intelligence/copilot#get-a-read-on-your-business","content":"\"Which channels are busiest right now?\""},"3209":{"id":"/docs/intelligence/copilot-29","page_id":"/docs/intelligence/copilot","tags":[],"type":"text","url":"/docs/intelligence/copilot#get-a-read-on-your-business","content":"\"How are our response times trending?\""},"3210":{"id":"/docs/intelligence/copilot-30","page_id":"/docs/intelligence/copilot","tags":[],"type":"text","url":"/docs/intelligence/copilot#get-a-read-on-your-business","content":"\"How is customer sentiment this month?\""},"3211":{"id":"/docs/intelligence/copilot-31","page_id":"/docs/intelligence/copilot","tags":[],"type":"text","url":"/docs/intelligence/copilot#get-a-read-on-your-business","content":"\"Which labels are showing up most in the last 30 days?\""},"3212":{"id":"/docs/intelligence/copilot-32","page_id":"/docs/intelligence/copilot","tags":[],"type":"text","url":"/docs/intelligence/copilot#get-a-read-on-your-business","content":"\"Why is the AI handing conversations off to humans?\""},"3213":{"id":"/docs/intelligence/copilot-33","page_id":"/docs/intelligence/copilot","tags":[],"type":"text","url":"/docs/intelligence/copilot#get-a-read-on-your-business","content":"\"How are our click-to-message ads performing?\""},"3214":{"id":"/docs/intelligence/copilot-34","page_id":"/docs/intelligence/copilot","tags":[],"type":"text","url":"/docs/intelligence/copilot#get-a-read-on-your-business","content":"\"Which products are showing up most in chat?\""},"3215":{"id":"/docs/intelligence/copilot-35","page_id":"/docs/intelligence/copilot","tags":[],"type":"text","url":"/docs/intelligence/copilot#get-a-read-on-your-business","content":"\"How well is our FAQ covering what customers ask?\""},"3216":{"id":"/docs/intelligence/copilot-36","page_id":"/docs/intelligence/copilot","tags":[],"type":"text","url":"/docs/intelligence/copilot#find-people-and-build-audiences","content":"\"Show me all contacts from Instagram this week.\""},"3217":{"id":"/docs/intelligence/copilot-37","page_id":"/docs/intelligence/copilot","tags":[],"type":"text","url":"/docs/intelligence/copilot#find-people-and-build-audiences","content":"\"Pull up Sarah's contact details.\""},"3218":{"id":"/docs/intelligence/copilot-38","page_id":"/docs/intelligence/copilot","tags":[],"type":"text","url":"/docs/intelligence/copilot#find-people-and-build-audiences","content":"\"Create a segment of WhatsApp leads who haven't replied in 7 days.\""},"3219":{"id":"/docs/intelligence/copilot-39","page_id":"/docs/intelligence/copilot","tags":[],"type":"text","url":"/docs/intelligence/copilot#find-people-and-build-audiences","content":"\"Suggest a segment I could run a campaign to.\""},"3220":{"id":"/docs/intelligence/copilot-40","page_id":"/docs/intelligence/copilot","tags":[],"type":"text","url":"/docs/intelligence/copilot#find-people-and-build-audiences","content":"\"Rename the 'VIP' segment to 'High-value customers'.\""},"3221":{"id":"/docs/intelligence/copilot-41","page_id":"/docs/intelligence/copilot","tags":[],"type":"text","url":"/docs/intelligence/copilot#dig-into-conversations","content":"\"Find messages mentioning 'refund' from the last month.\""},"3222":{"id":"/docs/intelligence/copilot-42","page_id":"/docs/intelligence/copilot","tags":[],"type":"text","url":"/docs/intelligence/copilot#dig-into-conversations","content":"\"Show me past sessions about shipping delays.\""},"3223":{"id":"/docs/intelligence/copilot-43","page_id":"/docs/intelligence/copilot","tags":[],"type":"text","url":"/docs/intelligence/copilot#dig-into-conversations","content":"\"What did we tell the last customer who asked about returns?\""},"3224":{"id":"/docs/intelligence/copilot-44","page_id":"/docs/intelligence/copilot","tags":[],"type":"text","url":"/docs/intelligence/copilot#change-your-workspace","content":"\"Create a label called 'Urgent' in red.\""},"3225":{"id":"/docs/intelligence/copilot-45","page_id":"/docs/intelligence/copilot","tags":[],"type":"text","url":"/docs/intelligence/copilot#change-your-workspace","content":"\"Delete the 'test' label.\""},"3226":{"id":"/docs/intelligence/copilot-46","page_id":"/docs/intelligence/copilot","tags":[],"type":"text","url":"/docs/intelligence/copilot#change-your-workspace","content":"\"Add a custom field called 'Order ID' to contacts.\""},"3227":{"id":"/docs/intelligence/copilot-47","page_id":"/docs/intelligence/copilot","tags":[],"type":"text","url":"/docs/intelligence/copilot#change-your-workspace","content":"\"Draft a WhatsApp template for order confirmation.\""},"3228":{"id":"/docs/intelligence/copilot-48","page_id":"/docs/intelligence/copilot","tags":[],"type":"text","url":"/docs/intelligence/copilot#change-your-workspace","content":"\"List our canned responses for shipping questions.\""},"3229":{"id":"/docs/intelligence/copilot-49","page_id":"/docs/intelligence/copilot","tags":[],"type":"text","url":"/docs/intelligence/copilot#change-your-workspace","content":"\"Who's on my team and what are their roles?\""},"3230":{"id":"/docs/intelligence/copilot-50","page_id":"/docs/intelligence/copilot","tags":[],"type":"text","url":"/docs/intelligence/copilot#answer-questions-from-your-own-content","content":"\"What do we tell customers about refunds?\" — answered from your knowledge base, using your actual policies."},"3231":{"id":"/docs/intelligence/copilot-51","page_id":"/docs/intelligence/copilot","tags":[],"type":"text","url":"/docs/intelligence/copilot#answer-questions-from-your-own-content","content":"\"How do I set up a workflow?\" — answered from the Cloodot helpdocs you're reading now."},"3232":{"id":"/docs/intelligence/copilot-52","page_id":"/docs/intelligence/copilot","tags":[],"type":"text","url":"/docs/intelligence/copilot#extend-copilot-with-more-tools","content":"Everything above is built in. To give Copilot more to work with:"},"3233":{"id":"/docs/intelligence/copilot-53","page_id":"/docs/intelligence/copilot","tags":[],"type":"text","url":"/docs/intelligence/copilot#extend-copilot-with-more-tools","content":"Add Skill Sets for actions specific to your business — for example, \"check order status\" or \"book a demo\"."},"3234":{"id":"/docs/intelligence/copilot-54","page_id":"/docs/intelligence/copilot","tags":[],"type":"text","url":"/docs/intelligence/copilot#extend-copilot-with-more-tools","content":"Connect MCP Servers to bring in external systems like your CRM, billing, or internal APIs."},"3235":{"id":"/docs/intelligence/copilot-55","page_id":"/docs/intelligence/copilot","tags":[],"type":"text","url":"/docs/intelligence/copilot#extend-copilot-with-more-tools","content":"Turn on one-click integrations in Copilot Settings for Shopify or Meta Ads."},"3236":{"id":"/docs/intelligence/copilot-56","page_id":"/docs/intelligence/copilot","tags":[],"type":"text","url":"/docs/intelligence/copilot#how-copilot-works","content":"When you send a message, Copilot picks the right tools, runs them, and writes a reply from what it finds. It only sees data you already have permission to see — it isn't a workaround for access controls. Every action shows up inline in the chat so you can check its work."},"3237":{"id":"/docs/intelligence/copilot-57","page_id":"/docs/intelligence/copilot","tags":[],"type":"text","url":"/docs/intelligence/copilot#reading-copilots-response","content":"**Your messages** appear as dark bubbles on the right."},"3238":{"id":"/docs/intelligence/copilot-58","page_id":"/docs/intelligence/copilot","tags":[],"type":"text","url":"/docs/intelligence/copilot#reading-copilots-response","content":"**Copilot's replies** appear as lighter bubbles on the left, with rich formatting (lists, tables, links)."},"3239":{"id":"/docs/intelligence/copilot-59","page_id":"/docs/intelligence/copilot","tags":[],"type":"text","url":"/docs/intelligence/copilot#reading-copilots-response","content":"**Actions Copilot takes*&#x2A; show inline. A progress indicator reads &#x2A;*\"Running actions (2/5)\"*&#x2A; while it works, and &#x2A;*\"5 actions completed\"** when done."},"3240":{"id":"/docs/intelligence/copilot-60","page_id":"/docs/intelligence/copilot","tags":[],"type":"text","url":"/docs/intelligence/copilot#reading-copilots-response","content":"Click any action to expand it and see the inputs Copilot used and the data it got back."},"3241":{"id":"/docs/intelligence/copilot-61","page_id":"/docs/intelligence/copilot","tags":[],"type":"text","url":"/docs/intelligence/copilot#clearing-your-conversation","content":"Click the **trash icon** at the top-right of the Copilot page to clear chat history. This clears your view only — it doesn't touch your inbox, contacts, or workspace data."},"3242":{"id":"/docs/intelligence/copilot-62","page_id":"/docs/intelligence/copilot","tags":[],"type":"text","url":"/docs/intelligence/copilot#tips-for-good-results","content":"**Be specific.** \"Show me conversations from VIP customers not replied to in 24 hours\" beats \"show me conversations\"."},"3243":{"id":"/docs/intelligence/copilot-63","page_id":"/docs/intelligence/copilot","tags":[],"type":"text","url":"/docs/intelligence/copilot#tips-for-good-results","content":"**Ask one thing at a time.** Copilot handles complex requests, but smaller asks usually give cleaner answers."},"3244":{"id":"/docs/intelligence/copilot-64","page_id":"/docs/intelligence/copilot","tags":[],"type":"text","url":"/docs/intelligence/copilot#tips-for-good-results","content":"**Follow up.** If the first answer isn't right, keep the conversation going — Copilot remembers context within the same session."},"3245":{"id":"/docs/intelligence/copilot-65","page_id":"/docs/intelligence/copilot","tags":[],"type":"text","url":"/docs/intelligence/copilot#tips-for-good-results","content":"**Review actions before trusting the output.** Expand action details to double-check what Copilot looked up, especially before acting on the answer."},"3246":{"id":"/docs/intelligence/copilot-66","page_id":"/docs/intelligence/copilot","tags":[],"type":"text","url":"/docs/intelligence/copilot#related-topics","content":"Copilot Settings — Connect external tools through MCP"},"3247":{"id":"/docs/intelligence/copilot-67","page_id":"/docs/intelligence/copilot","tags":[],"type":"text","url":"/docs/intelligence/copilot#related-topics","content":"MCP Servers — Extend Copilot with custom integrations"},"3248":{"id":"/docs/intelligence/copilot-68","page_id":"/docs/intelligence/copilot","tags":[],"type":"text","url":"/docs/intelligence/copilot#related-topics","content":"Skill Sets — Give your AI agent custom abilities"},"3249":{"id":"/docs/intelligence/copilot-69","page_id":"/docs/intelligence/copilot","tags":[],"type":"text","url":"/docs/intelligence/copilot#related-topics","content":"AI Agent — Configure the AI agent that chats with your customers"},"3250":{"id":"/docs/intelligence","page_id":"/docs/intelligence","type":"page","content":"AI Intelligence","breadcrumbs":["Docs","AI and Automations","AI Intelligence"],"tags":[],"url":"/docs/intelligence"},"3251":{"id":"/docs/intelligence-0","page_id":"/docs/intelligence","tags":[],"type":"text","url":"/docs/intelligence","content":"AI features that automate and enhance customer conversations."},"3252":{"id":"/docs/intelligence-1","page_id":"/docs/intelligence","type":"heading","tags":[],"url":"/docs/intelligence#what-the-ai-agent-does","content":"What the AI agent does"},"3253":{"id":"/docs/intelligence-2","page_id":"/docs/intelligence","type":"heading","tags":[],"url":"/docs/intelligence#the-building-blocks","content":"The building blocks"},"3254":{"id":"/docs/intelligence-3","page_id":"/docs/intelligence","type":"heading","tags":[],"url":"/docs/intelligence#how-the-pieces-fit","content":"How the pieces fit"},"3255":{"id":"/docs/intelligence-4","page_id":"/docs/intelligence","type":"heading","tags":[],"url":"/docs/intelligence#ai-agent","content":"AI Agent"},"3256":{"id":"/docs/intelligence-5","page_id":"/docs/intelligence","type":"heading","tags":[],"url":"/docs/intelligence#knowledge-base","content":"Knowledge Base"},"3257":{"id":"/docs/intelligence-6","page_id":"/docs/intelligence","type":"heading","tags":[],"url":"/docs/intelligence#faqs","content":"FAQs"},"3258":{"id":"/docs/intelligence-7","page_id":"/docs/intelligence","type":"heading","tags":[],"url":"/docs/intelligence#skill-sets","content":"Skill Sets"},"3259":{"id":"/docs/intelligence-8","page_id":"/docs/intelligence","type":"heading","tags":[],"url":"/docs/intelligence#setup-order","content":"Setup order"},"3260":{"id":"/docs/intelligence-9","page_id":"/docs/intelligence","type":"heading","tags":[],"url":"/docs/intelligence#why-its-worth-it","content":"Why it's worth it"},"3261":{"id":"/docs/intelligence-10","page_id":"/docs/intelligence","type":"heading","tags":[],"url":"/docs/intelligence#next-steps","content":"Next steps"},"3262":{"id":"/docs/intelligence-11","page_id":"/docs/intelligence","tags":[],"type":"text","url":"/docs/intelligence","content":"Teach your AI agent about your business, and it answers customer questions for you. It handles repetitive work so your team can focus on conversations that need a human touch."},"3263":{"id":"/docs/intelligence-12","page_id":"/docs/intelligence","tags":[],"type":"text","url":"/docs/intelligence#what-the-ai-agent-does","content":"**Answers common questions** — \"What are your hours?\" \"How do I return something?\" Handled around the clock."},"3264":{"id":"/docs/intelligence-13","page_id":"/docs/intelligence","tags":[],"type":"text","url":"/docs/intelligence#what-the-ai-agent-does","content":"**Gives accurate, on-brand answers** — Based on what you teach it."},"3265":{"id":"/docs/intelligence-14","page_id":"/docs/intelligence","tags":[],"type":"text","url":"/docs/intelligence#what-the-ai-agent-does","content":"**Works 24/7** — Customers get help even when you're offline."},"3266":{"id":"/docs/intelligence-15","page_id":"/docs/intelligence","tags":[],"type":"text","url":"/docs/intelligence#what-the-ai-agent-does","content":"**Runs tasks** — With custom skills, it can check order status, book appointments, and more."},"3267":{"id":"/docs/intelligence-16","page_id":"/docs/intelligence","tags":[],"type":"text","url":"/docs/intelligence#the-building-blocks","content":"Four parts work together."},"3268":{"id":"/docs/intelligence-17","page_id":"/docs/intelligence","tags":[],"type":"text","url":"/docs/intelligence#the-building-blocks","content":"<Card title=\"AI Agent\" href=\"/docs/intelligence/agent\" description=\"Give your AI assistant a personality and tell it how to behave\" icon=\"Bot\" />"},"3269":{"id":"/docs/intelligence-18","page_id":"/docs/intelligence","tags":[],"type":"text","url":"/docs/intelligence#the-building-blocks","content":"<Card title=\"Knowledge Base\" href=\"/docs/knowledge/knowledge-base\" description=\"Teach the AI about your business—products, policies, whatever it needs to know\" icon=\"BookOpen\" />"},"3270":{"id":"/docs/intelligence-19","page_id":"/docs/intelligence","tags":[],"type":"text","url":"/docs/intelligence#the-building-blocks","content":"<Card title=\"FAQs\" href=\"/docs/knowledge/faq\" description=\"The questions you get asked all the time, with ready answers\" icon=\"HelpCircle\" />"},"3271":{"id":"/docs/intelligence-20","page_id":"/docs/intelligence","tags":[],"type":"text","url":"/docs/intelligence#the-building-blocks","content":"<Card title=\"Skill Sets\" href=\"/docs/intelligence/skills/skill-sets\" description=\"Custom abilities—like checking order status or booking appointments\" icon=\"Bolt\" />"},"3272":{"id":"/docs/intelligence-21","page_id":"/docs/intelligence","tags":[],"type":"text","url":"/docs/intelligence#ai-agent","content":"The personality your AI uses — tone, style, and behavior. Make it professional, friendly, casual, or whatever matches your brand."},"3273":{"id":"/docs/intelligence-22","page_id":"/docs/intelligence","tags":[],"type":"text","url":"/docs/intelligence#ai-agent","content":"When a customer sends a message, the AI Agent responds. It draws on your Knowledge Base and FAQs for accurate, helpful answers."},"3274":{"id":"/docs/intelligence-23","page_id":"/docs/intelligence","tags":[],"type":"text","url":"/docs/intelligence#knowledge-base","content":"Everything the AI needs to know about your business:"},"3275":{"id":"/docs/intelligence-24","page_id":"/docs/intelligence","tags":[],"type":"text","url":"/docs/intelligence#knowledge-base","content":"Return policy"},"3276":{"id":"/docs/intelligence-25","page_id":"/docs/intelligence","tags":[],"type":"text","url":"/docs/intelligence#knowledge-base","content":"Product details"},"3277":{"id":"/docs/intelligence-26","page_id":"/docs/intelligence","tags":[],"type":"text","url":"/docs/intelligence#knowledge-base","content":"Store hours and locations"},"3278":{"id":"/docs/intelligence-27","page_id":"/docs/intelligence","tags":[],"type":"text","url":"/docs/intelligence#knowledge-base","content":"Shipping information"},"3279":{"id":"/docs/intelligence-28","page_id":"/docs/intelligence","tags":[],"type":"text","url":"/docs/intelligence#knowledge-base","content":"Anything else customers ask about"},"3280":{"id":"/docs/intelligence-29","page_id":"/docs/intelligence","tags":[],"type":"text","url":"/docs/intelligence#knowledge-base","content":"The AI searches this content to answer questions."},"3281":{"id":"/docs/intelligence-30","page_id":"/docs/intelligence","tags":[],"type":"text","url":"/docs/intelligence#faqs","content":"Question-and-answer pairs for the things you get asked all the time — \"How long does shipping take?\", \"Can I change my order?\", \"Do you offer refunds?\"."},"3282":{"id":"/docs/intelligence-31","page_id":"/docs/intelligence","tags":[],"type":"text","url":"/docs/intelligence#faqs","content":"You can also see which questions don't have good answers yet, so you know what to add."},"3283":{"id":"/docs/intelligence-32","page_id":"/docs/intelligence","tags":[],"type":"text","url":"/docs/intelligence#skill-sets","content":"Skills let your AI agent *do* things, not just answer questions:"},"3284":{"id":"/docs/intelligence-33","page_id":"/docs/intelligence","tags":[],"type":"text","url":"/docs/intelligence#skill-sets","content":"Check order status"},"3285":{"id":"/docs/intelligence-34","page_id":"/docs/intelligence","tags":[],"type":"text","url":"/docs/intelligence#skill-sets","content":"Book an appointment"},"3286":{"id":"/docs/intelligence-35","page_id":"/docs/intelligence","tags":[],"type":"text","url":"/docs/intelligence#skill-sets","content":"Look up account information"},"3287":{"id":"/docs/intelligence-36","page_id":"/docs/intelligence","tags":[],"type":"text","url":"/docs/intelligence#skill-sets","content":"Connect to your other systems"},"3288":{"id":"/docs/intelligence-37","page_id":"/docs/intelligence","tags":[],"type":"text","url":"/docs/intelligence#setup-order","content":"**Create your AI Agent** — Decide how it should talk and behave"},"3289":{"id":"/docs/intelligence-38","page_id":"/docs/intelligence","tags":[],"type":"text","url":"/docs/intelligence#setup-order","content":"**Build your Knowledge Base** — Teach it about your business"},"3290":{"id":"/docs/intelligence-39","page_id":"/docs/intelligence","tags":[],"type":"text","url":"/docs/intelligence#setup-order","content":"**Add your FAQs** — Cover the questions you hear most often"},"3291":{"id":"/docs/intelligence-40","page_id":"/docs/intelligence","tags":[],"type":"text","url":"/docs/intelligence#setup-order","content":"**Explore Skill Sets** — Add extra abilities"},"3292":{"id":"/docs/intelligence-41","page_id":"/docs/intelligence","tags":[],"type":"text","url":"/docs/intelligence#setup-order","content":"You don't have to do this all at once. Start with the basics and build from there."},"3293":{"id":"/docs/intelligence-42","page_id":"/docs/intelligence","tags":[],"type":"text","url":"/docs/intelligence#why-its-worth-it","content":"**Available 24/7** — Customers get help at any hour"},"3294":{"id":"/docs/intelligence-43","page_id":"/docs/intelligence","tags":[],"type":"text","url":"/docs/intelligence#why-its-worth-it","content":"**Consistent answers** — No more \"it depends who you talk to\""},"3295":{"id":"/docs/intelligence-44","page_id":"/docs/intelligence","tags":[],"type":"text","url":"/docs/intelligence#why-its-worth-it","content":"**Instant responses** — No waiting on a human pickup"},"3296":{"id":"/docs/intelligence-45","page_id":"/docs/intelligence","tags":[],"type":"text","url":"/docs/intelligence#why-its-worth-it","content":"**Handles volume** — Ten conversations at once, no problem"},"3297":{"id":"/docs/intelligence-46","page_id":"/docs/intelligence","tags":[],"type":"text","url":"/docs/intelligence#why-its-worth-it","content":"**Frees up your team** — Humans focus on the complex work"},"3298":{"id":"/docs/intelligence-47","page_id":"/docs/intelligence","tags":[],"type":"text","url":"/docs/intelligence#next-steps","content":"Set up your AI Agent — Give it a personality"},"3299":{"id":"/docs/intelligence-48","page_id":"/docs/intelligence","tags":[],"type":"text","url":"/docs/intelligence#next-steps","content":"Add to your Knowledge Base — Teach it your business"},"3300":{"id":"/docs/intelligence-49","page_id":"/docs/intelligence","tags":[],"type":"text","url":"/docs/intelligence#next-steps","content":"Build out your FAQs — Cover common questions"},"3301":{"id":"/docs/intelligence-50","page_id":"/docs/intelligence","tags":[],"type":"text","url":"/docs/intelligence#next-steps","content":"The more you teach it, the more helpful it becomes. Start small, watch what customers ask, and keep building."},"3302":{"id":"/docs/intelligence/recommendations","page_id":"/docs/intelligence/recommendations","type":"page","content":"Recommendations","breadcrumbs":["Docs","AI and Automations","AI Intelligence"],"tags":[],"url":"/docs/intelligence/recommendations"},"3303":{"id":"/docs/intelligence/recommendations-0","page_id":"/docs/intelligence/recommendations","tags":[],"type":"text","url":"/docs/intelligence/recommendations","content":"Suggestions Cloodot surfaces to improve your AI agent and knowledge coverage."},"3304":{"id":"/docs/intelligence/recommendations-1","page_id":"/docs/intelligence/recommendations","tags":[],"type":"text","url":"/docs/intelligence/recommendations","content":"Recommendations point out gaps and improvements Cloodot spots in your workspace — knowledge the agent was missing, questions it could not answer, and settings worth tightening."},"3305":{"id":"/docs/intelligence/recommendations-2","page_id":"/docs/intelligence/recommendations","tags":[],"type":"text","url":"/docs/intelligence/recommendations","content":"This page is being written. In the meantime, ask us at support\\@cloodot.com."},"3306":{"id":"/docs/intelligence/skills/creating","page_id":"/docs/intelligence/skills/creating","type":"page","content":"Creating Skills","breadcrumbs":["Docs","AI and Automations","AI Intelligence","Skills"],"tags":[],"url":"/docs/intelligence/skills/creating"},"3307":{"id":"/docs/intelligence/skills/creating-0","page_id":"/docs/intelligence/skills/creating","tags":[],"type":"text","url":"/docs/intelligence/skills/creating","content":"Build and deploy skills using the Dashboard, MCP server, or Developer API."},"3308":{"id":"/docs/intelligence/skills/creating-1","page_id":"/docs/intelligence/skills/creating","type":"heading","tags":[],"url":"/docs/intelligence/skills/creating#plan-the-skill","content":"Plan the skill"},"3309":{"id":"/docs/intelligence/skills/creating-2","page_id":"/docs/intelligence/skills/creating","type":"heading","tags":[],"url":"/docs/intelligence/skills/creating#example-order-status-skill","content":"Example: order status skill"},"3310":{"id":"/docs/intelligence/skills/creating-3","page_id":"/docs/intelligence/skills/creating","type":"heading","tags":[],"url":"/docs/intelligence/skills/creating#write-the-handler-function","content":"Write the handler function"},"3311":{"id":"/docs/intelligence/skills/creating-4","page_id":"/docs/intelligence/skills/creating","type":"heading","tags":[],"url":"/docs/intelligence/skills/creating#basic-example","content":"Basic example"},"3312":{"id":"/docs/intelligence/skills/creating-5","page_id":"/docs/intelligence/skills/creating","type":"heading","tags":[],"url":"/docs/intelligence/skills/creating#rich-response-example-carousel","content":"Rich response example (carousel)"},"3313":{"id":"/docs/intelligence/skills/creating-6","page_id":"/docs/intelligence/skills/creating","type":"heading","tags":[],"url":"/docs/intelligence/skills/creating#via-dashboard","content":"Via Dashboard"},"3314":{"id":"/docs/intelligence/skills/creating-7","page_id":"/docs/intelligence/skills/creating","type":"heading","tags":[],"url":"/docs/intelligence/skills/creating#1-create-the-skillset","content":"1\\. Create the SkillSet"},"3315":{"id":"/docs/intelligence/skills/creating-8","page_id":"/docs/intelligence/skills/creating","type":"heading","tags":[],"url":"/docs/intelligence/skills/creating#2-create-a-version-with-skills","content":"2\\. Create a version with skills"},"3316":{"id":"/docs/intelligence/skills/creating-9","page_id":"/docs/intelligence/skills/creating","type":"heading","tags":[],"url":"/docs/intelligence/skills/creating#3-install-and-configure","content":"3\\. Install and configure"},"3317":{"id":"/docs/intelligence/skills/creating-10","page_id":"/docs/intelligence/skills/creating","type":"heading","tags":[],"url":"/docs/intelligence/skills/creating#4-connect-to-a-persona","content":"4\\. Connect to a persona"},"3318":{"id":"/docs/intelligence/skills/creating-11","page_id":"/docs/intelligence/skills/creating","type":"heading","tags":[],"url":"/docs/intelligence/skills/creating#via-mcp-server","content":"Via MCP Server"},"3319":{"id":"/docs/intelligence/skills/creating-12","page_id":"/docs/intelligence/skills/creating","type":"heading","tags":[],"url":"/docs/intelligence/skills/creating#connect","content":"Connect"},"3320":{"id":"/docs/intelligence/skills/creating-13","page_id":"/docs/intelligence/skills/creating","type":"heading","tags":[],"url":"/docs/intelligence/skills/creating#available-tools","content":"Available tools"},"3321":{"id":"/docs/intelligence/skills/creating-14","page_id":"/docs/intelligence/skills/creating","type":"heading","tags":[],"url":"/docs/intelligence/skills/creating#via-developer-api","content":"Via Developer API"},"3322":{"id":"/docs/intelligence/skills/creating-15","page_id":"/docs/intelligence/skills/creating","type":"heading","tags":[],"url":"/docs/intelligence/skills/creating#quick-start","content":"Quick start"},"3323":{"id":"/docs/intelligence/skills/creating-16","page_id":"/docs/intelligence/skills/creating","type":"heading","tags":[],"url":"/docs/intelligence/skills/creating#available-endpoints","content":"Available endpoints"},"3324":{"id":"/docs/intelligence/skills/creating-17","page_id":"/docs/intelligence/skills/creating","type":"heading","tags":[],"url":"/docs/intelligence/skills/creating#actionresponse-reference","content":"ActionResponse reference"},"3325":{"id":"/docs/intelligence/skills/creating-18","page_id":"/docs/intelligence/skills/creating","type":"heading","tags":[],"url":"/docs/intelligence/skills/creating#schema","content":"Schema"},"3326":{"id":"/docs/intelligence/skills/creating-19","page_id":"/docs/intelligence/skills/creating","type":"heading","tags":[],"url":"/docs/intelligence/skills/creating#field-reference","content":"Field reference"},"3327":{"id":"/docs/intelligence/skills/creating-20","page_id":"/docs/intelligence/skills/creating","type":"heading","tags":[],"url":"/docs/intelligence/skills/creating#carousel-item-schema","content":"Carousel item schema"},"3328":{"id":"/docs/intelligence/skills/creating-21","page_id":"/docs/intelligence/skills/creating","type":"heading","tags":[],"url":"/docs/intelligence/skills/creating#how-fields-are-used","content":"How fields are used"},"3329":{"id":"/docs/intelligence/skills/creating-22","page_id":"/docs/intelligence/skills/creating","type":"heading","tags":[],"url":"/docs/intelligence/skills/creating#minimal-return","content":"Minimal return"},"3330":{"id":"/docs/intelligence/skills/creating-23","page_id":"/docs/intelligence/skills/creating","type":"heading","tags":[],"url":"/docs/intelligence/skills/creating#full-return","content":"Full return"},"3331":{"id":"/docs/intelligence/skills/creating-24","page_id":"/docs/intelligence/skills/creating","type":"heading","tags":[],"url":"/docs/intelligence/skills/creating#skill-definition-limits","content":"Skill definition limits"},"3332":{"id":"/docs/intelligence/skills/creating-25","page_id":"/docs/intelligence/skills/creating","type":"heading","tags":[],"url":"/docs/intelligence/skills/creating#skill-fields","content":"Skill fields"},"3333":{"id":"/docs/intelligence/skills/creating-26","page_id":"/docs/intelligence/skills/creating","type":"heading","tags":[],"url":"/docs/intelligence/skills/creating#skillset-fields","content":"SkillSet fields"},"3334":{"id":"/docs/intelligence/skills/creating-27","page_id":"/docs/intelligence/skills/creating","type":"heading","tags":[],"url":"/docs/intelligence/skills/creating#skill-set-logo","content":"Skill set logo"},"3335":{"id":"/docs/intelligence/skills/creating-28","page_id":"/docs/intelligence/skills/creating","type":"heading","tags":[],"url":"/docs/intelligence/skills/creating#version-fields","content":"Version fields"},"3336":{"id":"/docs/intelligence/skills/creating-29","page_id":"/docs/intelligence/skills/creating","type":"heading","tags":[],"url":"/docs/intelligence/skills/creating#configuration-types","content":"Configuration types"},"3337":{"id":"/docs/intelligence/skills/creating-30","page_id":"/docs/intelligence/skills/creating","type":"heading","tags":[],"url":"/docs/intelligence/skills/creating#troubleshooting","content":"Troubleshooting"},"3338":{"id":"/docs/intelligence/skills/creating-31","page_id":"/docs/intelligence/skills/creating","type":"heading","tags":[],"url":"/docs/intelligence/skills/creating#handler-not-found","content":"Handler not found"},"3339":{"id":"/docs/intelligence/skills/creating-32","page_id":"/docs/intelligence/skills/creating","type":"heading","tags":[],"url":"/docs/intelligence/skills/creating#configuration-not-available","content":"Configuration not available"},"3340":{"id":"/docs/intelligence/skills/creating-33","page_id":"/docs/intelligence/skills/creating","type":"heading","tags":[],"url":"/docs/intelligence/skills/creating#skill-not-appearing-in-conversations","content":"Skill not appearing in conversations"},"3341":{"id":"/docs/intelligence/skills/creating-34","page_id":"/docs/intelligence/skills/creating","type":"heading","tags":[],"url":"/docs/intelligence/skills/creating#invalid-response","content":"Invalid response"},"3342":{"id":"/docs/intelligence/skills/creating-35","page_id":"/docs/intelligence/skills/creating","type":"heading","tags":[],"url":"/docs/intelligence/skills/creating#next-steps","content":"Next steps"},"3343":{"id":"/docs/intelligence/skills/creating-36","page_id":"/docs/intelligence/skills/creating","tags":[],"type":"text","url":"/docs/intelligence/skills/creating","content":"Create a SkillSet and deploy skills with any of these three methods:"},"3344":{"id":"/docs/intelligence/skills/creating-37","page_id":"/docs/intelligence/skills/creating","tags":[],"type":"text","url":"/docs/intelligence/skills/creating","content":"**Dashboard** — visual editor with built-in code validation"},"3345":{"id":"/docs/intelligence/skills/creating-38","page_id":"/docs/intelligence/skills/creating","tags":[],"type":"text","url":"/docs/intelligence/skills/creating","content":"**MCP Server** — programmatic access from AI coding assistants"},"3346":{"id":"/docs/intelligence/skills/creating-39","page_id":"/docs/intelligence/skills/creating","tags":[],"type":"text","url":"/docs/intelligence/skills/creating","content":"**Developer API** — REST API for automation and CI/CD"},"3347":{"id":"/docs/intelligence/skills/creating-40","page_id":"/docs/intelligence/skills/creating","tags":[],"type":"text","url":"/docs/intelligence/skills/creating","content":"A **SkillSet** is a container for one or more **skills** — JavaScript functions the AI agent can call during conversations. Building one is a two-step process:"},"3348":{"id":"/docs/intelligence/skills/creating-41","page_id":"/docs/intelligence/skills/creating","tags":[],"type":"text","url":"/docs/intelligence/skills/creating","content":"**Create the SkillSet** — name, description, visibility."},"3349":{"id":"/docs/intelligence/skills/creating-42","page_id":"/docs/intelligence/skills/creating","tags":[],"type":"text","url":"/docs/intelligence/skills/creating","content":"**Create a version** — add skills and configuration definitions, then deploy."},"3350":{"id":"/docs/intelligence/skills/creating-43","page_id":"/docs/intelligence/skills/creating","tags":[],"type":"text","url":"/docs/intelligence/skills/creating","content":"Each version is an immutable snapshot. Creating a new version automatically makes it the active one."},"3351":{"id":"/docs/intelligence/skills/creating-44","page_id":"/docs/intelligence/skills/creating","tags":[],"type":"text","url":"/docs/intelligence/skills/creating#plan-the-skill","content":"Before writing code, answer four questions:"},"3352":{"id":"/docs/intelligence/skills/creating-45","page_id":"/docs/intelligence/skills/creating","tags":[],"type":"text","url":"/docs/intelligence/skills/creating#plan-the-skill","content":"**What problem does it solve?** (e.g. look up an order status)"},"3353":{"id":"/docs/intelligence/skills/creating-46","page_id":"/docs/intelligence/skills/creating","tags":[],"type":"text","url":"/docs/intelligence/skills/creating#plan-the-skill","content":"**What inputs does it need?** (e.g. order ID)"},"3354":{"id":"/docs/intelligence/skills/creating-47","page_id":"/docs/intelligence/skills/creating","tags":[],"type":"text","url":"/docs/intelligence/skills/creating#plan-the-skill","content":"**What should it return?** (e.g. status, delivery date, tracking URL)"},"3355":{"id":"/docs/intelligence/skills/creating-48","page_id":"/docs/intelligence/skills/creating","tags":[],"type":"text","url":"/docs/intelligence/skills/creating#plan-the-skill","content":"**Does it need configuration?** (e.g. API keys, endpoint URLs)"},"3356":{"id":"/docs/intelligence/skills/creating-49","page_id":"/docs/intelligence/skills/creating","tags":[],"type":"text","url":"/docs/intelligence/skills/creating#example-order-status-skill","content":"We'll build a skill that checks the status of a customer's order:"},"3357":{"id":"/docs/intelligence/skills/creating-50","page_id":"/docs/intelligence/skills/creating","tags":[],"type":"text","url":"/docs/intelligence/skills/creating#example-order-status-skill","content":"**Input** — order ID (required), customer ID (optional)"},"3358":{"id":"/docs/intelligence/skills/creating-51","page_id":"/docs/intelligence/skills/creating","tags":[],"type":"text","url":"/docs/intelligence/skills/creating#example-order-status-skill","content":"**Output** — status message, current status, estimated delivery"},"3359":{"id":"/docs/intelligence/skills/creating-52","page_id":"/docs/intelligence/skills/creating","tags":[],"type":"text","url":"/docs/intelligence/skills/creating#example-order-status-skill","content":"**Config** — API endpoint URL, API key"},"3360":{"id":"/docs/intelligence/skills/creating-53","page_id":"/docs/intelligence/skills/creating","tags":[],"type":"text","url":"/docs/intelligence/skills/creating#write-the-handler-function","content":"Every skill requires an `async function handler(input)` that receives:"},"3361":{"id":"/docs/intelligence/skills/creating-54","page_id":"/docs/intelligence/skills/creating","tags":[],"type":"text","url":"/docs/intelligence/skills/creating#write-the-handler-function","content":"Property"},"3362":{"id":"/docs/intelligence/skills/creating-55","page_id":"/docs/intelligence/skills/creating","tags":[],"type":"text","url":"/docs/intelligence/skills/creating#write-the-handler-function","content":"Description"},"3363":{"id":"/docs/intelligence/skills/creating-56","page_id":"/docs/intelligence/skills/creating","tags":[],"type":"text","url":"/docs/intelligence/skills/creating#write-the-handler-function","content":"`parameters`"},"3364":{"id":"/docs/intelligence/skills/creating-57","page_id":"/docs/intelligence/skills/creating","tags":[],"type":"text","url":"/docs/intelligence/skills/creating#write-the-handler-function","content":"Inputs the AI agent extracted, matching your parameters schema"},"3365":{"id":"/docs/intelligence/skills/creating-58","page_id":"/docs/intelligence/skills/creating","tags":[],"type":"text","url":"/docs/intelligence/skills/creating#write-the-handler-function","content":"`config`"},"3366":{"id":"/docs/intelligence/skills/creating-59","page_id":"/docs/intelligence/skills/creating","tags":[],"type":"text","url":"/docs/intelligence/skills/creating#write-the-handler-function","content":"Non-sensitive configuration values set during install (URLs, options, etc.)"},"3367":{"id":"/docs/intelligence/skills/creating-60","page_id":"/docs/intelligence/skills/creating","tags":[],"type":"text","url":"/docs/intelligence/skills/creating#write-the-handler-function","content":"`secrets`"},"3368":{"id":"/docs/intelligence/skills/creating-61","page_id":"/docs/intelligence/skills/creating","tags":[],"type":"text","url":"/docs/intelligence/skills/creating#write-the-handler-function","content":"Sensitive config fields (API keys, tokens) — read credentials here, not from `config`"},"3369":{"id":"/docs/intelligence/skills/creating-62","page_id":"/docs/intelligence/skills/creating","tags":[],"type":"text","url":"/docs/intelligence/skills/creating#write-the-handler-function","content":"`context`"},"3370":{"id":"/docs/intelligence/skills/creating-63","page_id":"/docs/intelligence/skills/creating","tags":[],"type":"text","url":"/docs/intelligence/skills/creating#write-the-handler-function","content":"Conversation and organization context — see Skill context for every key"},"3371":{"id":"/docs/intelligence/skills/creating-64","page_id":"/docs/intelligence/skills/creating","tags":[],"type":"text","url":"/docs/intelligence/skills/creating#write-the-handler-function","content":"A config field declared `SECRET` (or `isSensitive: true`) is delivered **only**\nin `secrets`. Reading `config.myToken` for such a field returns `undefined`,\nnot an error — which typically trips whatever \"not configured\" branch your\nhandler has, so the skill reports success while doing nothing. If a skill runs\nsuspiciously fast and always takes its unconfigured path, check this first."},"3372":{"id":"/docs/intelligence/skills/creating-65","page_id":"/docs/intelligence/skills/creating","tags":[],"type":"text","url":"/docs/intelligence/skills/creating#via-dashboard","content":"The Dashboard provides a visual editor with code validation, schema editors, and AI-powered fix suggestions."},"3373":{"id":"/docs/intelligence/skills/creating-66","page_id":"/docs/intelligence/skills/creating","tags":[],"type":"text","url":"/docs/intelligence/skills/creating#1-create-the-skillset","content":"Go to **AI Settings → Skills**."},"3374":{"id":"/docs/intelligence/skills/creating-67","page_id":"/docs/intelligence/skills/creating","tags":[],"type":"text","url":"/docs/intelligence/skills/creating#1-create-the-skillset","content":"Click **Create New**."},"3375":{"id":"/docs/intelligence/skills/creating-68","page_id":"/docs/intelligence/skills/creating","tags":[],"type":"text","url":"/docs/intelligence/skills/creating#1-create-the-skillset","content":"Fill in:"},"3376":{"id":"/docs/intelligence/skills/creating-69","page_id":"/docs/intelligence/skills/creating","tags":[],"type":"text","url":"/docs/intelligence/skills/creating#1-create-the-skillset","content":"**Name** — display name (1–100 characters)"},"3377":{"id":"/docs/intelligence/skills/creating-70","page_id":"/docs/intelligence/skills/creating","tags":[],"type":"text","url":"/docs/intelligence/skills/creating#1-create-the-skillset","content":"**Slug** — URL-friendly identifier, auto-generated from the name if you leave it blank. Lowercase letters, numbers, and underscores only, max 64 characters."},"3378":{"id":"/docs/intelligence/skills/creating-71","page_id":"/docs/intelligence/skills/creating","tags":[],"type":"text","url":"/docs/intelligence/skills/creating#1-create-the-skillset","content":"**Tagline** — short summary (max 200 characters)"},"3379":{"id":"/docs/intelligence/skills/creating-72","page_id":"/docs/intelligence/skills/creating","tags":[],"type":"text","url":"/docs/intelligence/skills/creating#1-create-the-skillset","content":"**Description** — what the SkillSet does (1–1000 characters)"},"3380":{"id":"/docs/intelligence/skills/creating-73","page_id":"/docs/intelligence/skills/creating","tags":[],"type":"text","url":"/docs/intelligence/skills/creating#1-create-the-skillset","content":"**Visibility** — always `PRIVATE` (your organization only). Listing a SkillSet in the public marketplace is enabled by Cloodot after review — it can't be set from the dashboard, the MCP server, or the Developer API. Contact us when yours is ready to publish."},"3381":{"id":"/docs/intelligence/skills/creating-74","page_id":"/docs/intelligence/skills/creating","tags":[],"type":"text","url":"/docs/intelligence/skills/creating#1-create-the-skillset","content":"Optionally upload a logo."},"3382":{"id":"/docs/intelligence/skills/creating-75","page_id":"/docs/intelligence/skills/creating","tags":[],"type":"text","url":"/docs/intelligence/skills/creating#1-create-the-skillset","content":"Save."},"3383":{"id":"/docs/intelligence/skills/creating-76","page_id":"/docs/intelligence/skills/creating","tags":[],"type":"text","url":"/docs/intelligence/skills/creating#2-create-a-version-with-skills","content":"Open your SkillSet and go to the code editor."},"3384":{"id":"/docs/intelligence/skills/creating-77","page_id":"/docs/intelligence/skills/creating","tags":[],"type":"text","url":"/docs/intelligence/skills/creating#2-create-a-version-with-skills","content":"For each skill, fill in:"},"3385":{"id":"/docs/intelligence/skills/creating-78","page_id":"/docs/intelligence/skills/creating","tags":[],"type":"text","url":"/docs/intelligence/skills/creating#2-create-a-version-with-skills","content":"**Metadata**"},"3386":{"id":"/docs/intelligence/skills/creating-79","page_id":"/docs/intelligence/skills/creating","tags":[],"type":"text","url":"/docs/intelligence/skills/creating#2-create-a-version-with-skills","content":"**Name** — display name (1–100 characters)"},"3387":{"id":"/docs/intelligence/skills/creating-80","page_id":"/docs/intelligence/skills/creating","tags":[],"type":"text","url":"/docs/intelligence/skills/creating#2-create-a-version-with-skills","content":"**Slug** — identifier (1–64 characters, `^[a-z0-9_]+$`)"},"3388":{"id":"/docs/intelligence/skills/creating-81","page_id":"/docs/intelligence/skills/creating","tags":[],"type":"text","url":"/docs/intelligence/skills/creating#2-create-a-version-with-skills","content":"**Description** — what it does (1–500 characters)"},"3389":{"id":"/docs/intelligence/skills/creating-82","page_id":"/docs/intelligence/skills/creating","tags":[],"type":"text","url":"/docs/intelligence/skills/creating#2-create-a-version-with-skills","content":"**Prompt** — tell the AI agent when and how to use this skill (1–2000 characters)"},"3390":{"id":"/docs/intelligence/skills/creating-83","page_id":"/docs/intelligence/skills/creating","tags":[],"type":"text","url":"/docs/intelligence/skills/creating#2-create-a-version-with-skills","content":"**Kind** — `EXECUTE` (performs an action) or `SEARCH` (retrieves data)"},"3391":{"id":"/docs/intelligence/skills/creating-84","page_id":"/docs/intelligence/skills/creating","tags":[],"type":"text","url":"/docs/intelligence/skills/creating#2-create-a-version-with-skills","content":"**Code**"},"3392":{"id":"/docs/intelligence/skills/creating-85","page_id":"/docs/intelligence/skills/creating","tags":[],"type":"text","url":"/docs/intelligence/skills/creating#2-create-a-version-with-skills","content":"**Handler Code** — your JavaScript handler function (max 50 KB)"},"3393":{"id":"/docs/intelligence/skills/creating-86","page_id":"/docs/intelligence/skills/creating","tags":[],"type":"text","url":"/docs/intelligence/skills/creating#2-create-a-version-with-skills","content":"**Schemas (JSON editors)**"},"3394":{"id":"/docs/intelligence/skills/creating-87","page_id":"/docs/intelligence/skills/creating","tags":[],"type":"text","url":"/docs/intelligence/skills/creating#2-create-a-version-with-skills","content":"**Parameters** — JSON Schema for the inputs the AI agent should extract"},"3395":{"id":"/docs/intelligence/skills/creating-88","page_id":"/docs/intelligence/skills/creating","tags":[],"type":"text","url":"/docs/intelligence/skills/creating#2-create-a-version-with-skills","content":"**Response** — JSON Schema for the handler's output"},"3396":{"id":"/docs/intelligence/skills/creating-89","page_id":"/docs/intelligence/skills/creating","tags":[],"type":"text","url":"/docs/intelligence/skills/creating#2-create-a-version-with-skills","content":"**Optional**"},"3397":{"id":"/docs/intelligence/skills/creating-90","page_id":"/docs/intelligence/skills/creating","tags":[],"type":"text","url":"/docs/intelligence/skills/creating#2-create-a-version-with-skills","content":"**Buttons** — quick-reply buttons (label max 50 chars, payload max 200 chars)"},"3398":{"id":"/docs/intelligence/skills/creating-91","page_id":"/docs/intelligence/skills/creating","tags":[],"type":"text","url":"/docs/intelligence/skills/creating#2-create-a-version-with-skills","content":"Add **Configuration Definitions** if your skill needs API keys or settings (see Configuration Types)."},"3399":{"id":"/docs/intelligence/skills/creating-92","page_id":"/docs/intelligence/skills/creating","tags":[],"type":"text","url":"/docs/intelligence/skills/creating#2-create-a-version-with-skills","content":"Fix any errors the live validator flags."},"3400":{"id":"/docs/intelligence/skills/creating-93","page_id":"/docs/intelligence/skills/creating","tags":[],"type":"text","url":"/docs/intelligence/skills/creating#2-create-a-version-with-skills","content":"Enter a changelog message and publish."},"3401":{"id":"/docs/intelligence/skills/creating-94","page_id":"/docs/intelligence/skills/creating","tags":[],"type":"text","url":"/docs/intelligence/skills/creating#3-install-and-configure","content":"Go to **AI Settings → Skills**."},"3402":{"id":"/docs/intelligence/skills/creating-95","page_id":"/docs/intelligence/skills/creating","tags":[],"type":"text","url":"/docs/intelligence/skills/creating#3-install-and-configure","content":"Find your SkillSet and click **Install**."},"3403":{"id":"/docs/intelligence/skills/creating-96","page_id":"/docs/intelligence/skills/creating","tags":[],"type":"text","url":"/docs/intelligence/skills/creating#3-install-and-configure","content":"Fill in the required configuration values (API key, endpoint, etc.)."},"3404":{"id":"/docs/intelligence/skills/creating-97","page_id":"/docs/intelligence/skills/creating","tags":[],"type":"text","url":"/docs/intelligence/skills/creating#3-install-and-configure","content":"Save."},"3405":{"id":"/docs/intelligence/skills/creating-98","page_id":"/docs/intelligence/skills/creating","tags":[],"type":"text","url":"/docs/intelligence/skills/creating#4-connect-to-a-persona","content":"Go to **AI Settings → Personas** and select a persona."},"3406":{"id":"/docs/intelligence/skills/creating-99","page_id":"/docs/intelligence/skills/creating","tags":[],"type":"text","url":"/docs/intelligence/skills/creating#4-connect-to-a-persona","content":"Open the **Skills** tab."},"3407":{"id":"/docs/intelligence/skills/creating-100","page_id":"/docs/intelligence/skills/creating","tags":[],"type":"text","url":"/docs/intelligence/skills/creating#4-connect-to-a-persona","content":"Enable the SkillSet."},"3408":{"id":"/docs/intelligence/skills/creating-101","page_id":"/docs/intelligence/skills/creating","tags":[],"type":"text","url":"/docs/intelligence/skills/creating#4-connect-to-a-persona","content":"Test in a conversation — try \"check the status of order ORD-12345\"."},"3409":{"id":"/docs/intelligence/skills/creating-102","page_id":"/docs/intelligence/skills/creating","tags":[],"type":"text","url":"/docs/intelligence/skills/creating#via-mcp-server","content":"The Cloodot MCP server lets you manage SkillSets from any MCP-compatible client — Claude Code, Cursor, Windsurf, or any tool that speaks the Model Context Protocol."},"3410":{"id":"/docs/intelligence/skills/creating-103","page_id":"/docs/intelligence/skills/creating","tags":[],"type":"text","url":"/docs/intelligence/skills/creating#connect","content":"**Server URL** — `https://developers.cloodot.com/mcp`"},"3411":{"id":"/docs/intelligence/skills/creating-104","page_id":"/docs/intelligence/skills/creating","tags":[],"type":"text","url":"/docs/intelligence/skills/creating#connect","content":"**Authentication** — OAuth 2.0. Your MCP client handles the OAuth flow automatically using the standard `/.well-known/oauth-protected-resource` endpoint."},"3412":{"id":"/docs/intelligence/skills/creating-105","page_id":"/docs/intelligence/skills/creating","tags":[],"type":"text","url":"/docs/intelligence/skills/creating#available-tools","content":"Tool"},"3413":{"id":"/docs/intelligence/skills/creating-106","page_id":"/docs/intelligence/skills/creating","tags":[],"type":"text","url":"/docs/intelligence/skills/creating#available-tools","content":"Description"},"3414":{"id":"/docs/intelligence/skills/creating-107","page_id":"/docs/intelligence/skills/creating","tags":[],"type":"text","url":"/docs/intelligence/skills/creating#available-tools","content":"`create_skillset`"},"3415":{"id":"/docs/intelligence/skills/creating-108","page_id":"/docs/intelligence/skills/creating","tags":[],"type":"text","url":"/docs/intelligence/skills/creating#available-tools","content":"Create a new SkillSet"},"3416":{"id":"/docs/intelligence/skills/creating-109","page_id":"/docs/intelligence/skills/creating","tags":[],"type":"text","url":"/docs/intelligence/skills/creating#available-tools","content":"`update_skillset`"},"3417":{"id":"/docs/intelligence/skills/creating-110","page_id":"/docs/intelligence/skills/creating","tags":[],"type":"text","url":"/docs/intelligence/skills/creating#available-tools","content":"Update SkillSet metadata"},"3418":{"id":"/docs/intelligence/skills/creating-111","page_id":"/docs/intelligence/skills/creating","tags":[],"type":"text","url":"/docs/intelligence/skills/creating#available-tools","content":"`delete_skillset`"},"3419":{"id":"/docs/intelligence/skills/creating-112","page_id":"/docs/intelligence/skills/creating","tags":[],"type":"text","url":"/docs/intelligence/skills/creating#available-tools","content":"Permanently delete a SkillSet"},"3420":{"id":"/docs/intelligence/skills/creating-113","page_id":"/docs/intelligence/skills/creating","tags":[],"type":"text","url":"/docs/intelligence/skills/creating#available-tools","content":"`list_skillsets`"},"3421":{"id":"/docs/intelligence/skills/creating-114","page_id":"/docs/intelligence/skills/creating","tags":[],"type":"text","url":"/docs/intelligence/skills/creating#available-tools","content":"List visible SkillSets (owned + public)"},"3422":{"id":"/docs/intelligence/skills/creating-115","page_id":"/docs/intelligence/skills/creating","tags":[],"type":"text","url":"/docs/intelligence/skills/creating#available-tools","content":"`get_skillset`"},"3423":{"id":"/docs/intelligence/skills/creating-116","page_id":"/docs/intelligence/skills/creating","tags":[],"type":"text","url":"/docs/intelligence/skills/creating#available-tools","content":"Get a specific SkillSet with deployed version"},"3424":{"id":"/docs/intelligence/skills/creating-117","page_id":"/docs/intelligence/skills/creating","tags":[],"type":"text","url":"/docs/intelligence/skills/creating#available-tools","content":"`create_skillset_version`"},"3425":{"id":"/docs/intelligence/skills/creating-118","page_id":"/docs/intelligence/skills/creating","tags":[],"type":"text","url":"/docs/intelligence/skills/creating#available-tools","content":"Create and deploy a new version with skills"},"3426":{"id":"/docs/intelligence/skills/creating-119","page_id":"/docs/intelligence/skills/creating","tags":[],"type":"text","url":"/docs/intelligence/skills/creating#available-tools","content":"`list_skillset_versions`"},"3427":{"id":"/docs/intelligence/skills/creating-120","page_id":"/docs/intelligence/skills/creating","tags":[],"type":"text","url":"/docs/intelligence/skills/creating#available-tools","content":"List all versions (newest first)"},"3428":{"id":"/docs/intelligence/skills/creating-121","page_id":"/docs/intelligence/skills/creating","tags":[],"type":"text","url":"/docs/intelligence/skills/creating#available-tools","content":"`install_skillset`"},"3429":{"id":"/docs/intelligence/skills/creating-122","page_id":"/docs/intelligence/skills/creating","tags":[],"type":"text","url":"/docs/intelligence/skills/creating#available-tools","content":"Install a SkillSet into your organization"},"3430":{"id":"/docs/intelligence/skills/creating-123","page_id":"/docs/intelligence/skills/creating","tags":[],"type":"text","url":"/docs/intelligence/skills/creating#available-tools","content":"`uninstall_skillset`"},"3431":{"id":"/docs/intelligence/skills/creating-124","page_id":"/docs/intelligence/skills/creating","tags":[],"type":"text","url":"/docs/intelligence/skills/creating#available-tools","content":"Remove installation and config values"},"3432":{"id":"/docs/intelligence/skills/creating-125","page_id":"/docs/intelligence/skills/creating","tags":[],"type":"text","url":"/docs/intelligence/skills/creating#available-tools","content":"`update_skillset_config`"},"3433":{"id":"/docs/intelligence/skills/creating-126","page_id":"/docs/intelligence/skills/creating","tags":[],"type":"text","url":"/docs/intelligence/skills/creating#available-tools","content":"Update configuration values for an installed SkillSet"},"3434":{"id":"/docs/intelligence/skills/creating-127","page_id":"/docs/intelligence/skills/creating","tags":[],"type":"text","url":"/docs/intelligence/skills/creating#available-tools","content":"Each tool ships with full input schemas, so your MCP client surfaces required fields and validates inputs automatically. The same field limits from Skill definition limits apply."},"3435":{"id":"/docs/intelligence/skills/creating-128","page_id":"/docs/intelligence/skills/creating","tags":[],"type":"text","url":"/docs/intelligence/skills/creating#via-developer-api","content":"The Developer API is available at `https://developers.cloodot.com`. All endpoints require an API key sent via the `x-api-key` header."},"3436":{"id":"/docs/intelligence/skills/creating-129","page_id":"/docs/intelligence/skills/creating","tags":[],"type":"text","url":"/docs/intelligence/skills/creating#via-developer-api","content":"For the complete API reference with request/response schemas, visit the interactive documentation at:"},"3437":{"id":"/docs/intelligence/skills/creating-130","page_id":"/docs/intelligence/skills/creating","tags":[],"type":"text","url":"/docs/intelligence/skills/creating#via-developer-api","content":"**https\\://developers.cloodot.com/api/v1/reference**"},"3438":{"id":"/docs/intelligence/skills/creating-131","page_id":"/docs/intelligence/skills/creating","tags":[],"type":"text","url":"/docs/intelligence/skills/creating#quick-start","content":"**Create a SkillSet:**"},"3439":{"id":"/docs/intelligence/skills/creating-132","page_id":"/docs/intelligence/skills/creating","tags":[],"type":"text","url":"/docs/intelligence/skills/creating#quick-start","content":"**Create a version (auto-deploys):**"},"3440":{"id":"/docs/intelligence/skills/creating-133","page_id":"/docs/intelligence/skills/creating","tags":[],"type":"text","url":"/docs/intelligence/skills/creating#quick-start","content":"**Install and configure:**"},"3441":{"id":"/docs/intelligence/skills/creating-134","page_id":"/docs/intelligence/skills/creating","tags":[],"type":"text","url":"/docs/intelligence/skills/creating#available-endpoints","content":"Method"},"3442":{"id":"/docs/intelligence/skills/creating-135","page_id":"/docs/intelligence/skills/creating","tags":[],"type":"text","url":"/docs/intelligence/skills/creating#available-endpoints","content":"Endpoint"},"3443":{"id":"/docs/intelligence/skills/creating-136","page_id":"/docs/intelligence/skills/creating","tags":[],"type":"text","url":"/docs/intelligence/skills/creating#available-endpoints","content":"Description"},"3444":{"id":"/docs/intelligence/skills/creating-137","page_id":"/docs/intelligence/skills/creating","tags":[],"type":"text","url":"/docs/intelligence/skills/creating#available-endpoints","content":"`GET`"},"3445":{"id":"/docs/intelligence/skills/creating-138","page_id":"/docs/intelligence/skills/creating","tags":[],"type":"text","url":"/docs/intelligence/skills/creating#available-endpoints","content":"`/api/v1/skillsets`"},"3446":{"id":"/docs/intelligence/skills/creating-139","page_id":"/docs/intelligence/skills/creating","tags":[],"type":"text","url":"/docs/intelligence/skills/creating#available-endpoints","content":"List SkillSets"},"3447":{"id":"/docs/intelligence/skills/creating-140","page_id":"/docs/intelligence/skills/creating","tags":[],"type":"text","url":"/docs/intelligence/skills/creating#available-endpoints","content":"`POST`"},"3448":{"id":"/docs/intelligence/skills/creating-141","page_id":"/docs/intelligence/skills/creating","tags":[],"type":"text","url":"/docs/intelligence/skills/creating#available-endpoints","content":"`/api/v1/skillsets`"},"3449":{"id":"/docs/intelligence/skills/creating-142","page_id":"/docs/intelligence/skills/creating","tags":[],"type":"text","url":"/docs/intelligence/skills/creating#available-endpoints","content":"Create a SkillSet"},"3450":{"id":"/docs/intelligence/skills/creating-143","page_id":"/docs/intelligence/skills/creating","tags":[],"type":"text","url":"/docs/intelligence/skills/creating#available-endpoints","content":"`GET`"},"3451":{"id":"/docs/intelligence/skills/creating-144","page_id":"/docs/intelligence/skills/creating","tags":[],"type":"text","url":"/docs/intelligence/skills/creating#available-endpoints","content":"`/api/v1/skillsets/{id}`"},"3452":{"id":"/docs/intelligence/skills/creating-145","page_id":"/docs/intelligence/skills/creating","tags":[],"type":"text","url":"/docs/intelligence/skills/creating#available-endpoints","content":"Get a SkillSet"},"3453":{"id":"/docs/intelligence/skills/creating-146","page_id":"/docs/intelligence/skills/creating","tags":[],"type":"text","url":"/docs/intelligence/skills/creating#available-endpoints","content":"`PUT`"},"3454":{"id":"/docs/intelligence/skills/creating-147","page_id":"/docs/intelligence/skills/creating","tags":[],"type":"text","url":"/docs/intelligence/skills/creating#available-endpoints","content":"`/api/v1/skillsets/{id}`"},"3455":{"id":"/docs/intelligence/skills/creating-148","page_id":"/docs/intelligence/skills/creating","tags":[],"type":"text","url":"/docs/intelligence/skills/creating#available-endpoints","content":"Update a SkillSet"},"3456":{"id":"/docs/intelligence/skills/creating-149","page_id":"/docs/intelligence/skills/creating","tags":[],"type":"text","url":"/docs/intelligence/skills/creating#available-endpoints","content":"`DELETE`"},"3457":{"id":"/docs/intelligence/skills/creating-150","page_id":"/docs/intelligence/skills/creating","tags":[],"type":"text","url":"/docs/intelligence/skills/creating#available-endpoints","content":"`/api/v1/skillsets/{id}`"},"3458":{"id":"/docs/intelligence/skills/creating-151","page_id":"/docs/intelligence/skills/creating","tags":[],"type":"text","url":"/docs/intelligence/skills/creating#available-endpoints","content":"Delete a SkillSet"},"3459":{"id":"/docs/intelligence/skills/creating-152","page_id":"/docs/intelligence/skills/creating","tags":[],"type":"text","url":"/docs/intelligence/skills/creating#available-endpoints","content":"`GET`"},"3460":{"id":"/docs/intelligence/skills/creating-153","page_id":"/docs/intelligence/skills/creating","tags":[],"type":"text","url":"/docs/intelligence/skills/creating#available-endpoints","content":"`/api/v1/skillsets/{id}/versions`"},"3461":{"id":"/docs/intelligence/skills/creating-154","page_id":"/docs/intelligence/skills/creating","tags":[],"type":"text","url":"/docs/intelligence/skills/creating#available-endpoints","content":"List versions"},"3462":{"id":"/docs/intelligence/skills/creating-155","page_id":"/docs/intelligence/skills/creating","tags":[],"type":"text","url":"/docs/intelligence/skills/creating#available-endpoints","content":"`POST`"},"3463":{"id":"/docs/intelligence/skills/creating-156","page_id":"/docs/intelligence/skills/creating","tags":[],"type":"text","url":"/docs/intelligence/skills/creating#available-endpoints","content":"`/api/v1/skillsets/{id}/versions`"},"3464":{"id":"/docs/intelligence/skills/creating-157","page_id":"/docs/intelligence/skills/creating","tags":[],"type":"text","url":"/docs/intelligence/skills/creating#available-endpoints","content":"Create a version (auto-deploys)"},"3465":{"id":"/docs/intelligence/skills/creating-158","page_id":"/docs/intelligence/skills/creating","tags":[],"type":"text","url":"/docs/intelligence/skills/creating#available-endpoints","content":"`POST`"},"3466":{"id":"/docs/intelligence/skills/creating-159","page_id":"/docs/intelligence/skills/creating","tags":[],"type":"text","url":"/docs/intelligence/skills/creating#available-endpoints","content":"`/api/v1/skillsets/{id}/install`"},"3467":{"id":"/docs/intelligence/skills/creating-160","page_id":"/docs/intelligence/skills/creating","tags":[],"type":"text","url":"/docs/intelligence/skills/creating#available-endpoints","content":"Install a 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defaults to `0`"},"3717":{"id":"/docs/intelligence/skills/creating-410","page_id":"/docs/intelligence/skills/creating","tags":[],"type":"text","url":"/docs/intelligence/skills/creating#configuration-types","content":"`options`"},"3718":{"id":"/docs/intelligence/skills/creating-411","page_id":"/docs/intelligence/skills/creating","tags":[],"type":"text","url":"/docs/intelligence/skills/creating#configuration-types","content":"array"},"3719":{"id":"/docs/intelligence/skills/creating-412","page_id":"/docs/intelligence/skills/creating","tags":[],"type":"text","url":"/docs/intelligence/skills/creating#configuration-types","content":"No"},"3720":{"id":"/docs/intelligence/skills/creating-413","page_id":"/docs/intelligence/skills/creating","tags":[],"type":"text","url":"/docs/intelligence/skills/creating#configuration-types","content":"Array of strings (for `SELECT`/`MULTI_SELECT`)"},"3721":{"id":"/docs/intelligence/skills/creating-414","page_id":"/docs/intelligence/skills/creating","tags":[],"type":"text","url":"/docs/intelligence/skills/creating#configuration-types","content":"`validation`"},"3722":{"id":"/docs/intelligence/skills/creating-415","page_id":"/docs/intelligence/skills/creating","tags":[],"type":"text","url":"/docs/intelligence/skills/creating#configuration-types","content":"string"},"3723":{"id":"/docs/intelligence/skills/creating-416","page_id":"/docs/intelligence/skills/creating","tags":[],"type":"text","url":"/docs/intelligence/skills/creating#configuration-types","content":"No"},"3724":{"id":"/docs/intelligence/skills/creating-417","page_id":"/docs/intelligence/skills/creating","tags":[],"type":"text","url":"/docs/intelligence/skills/creating#configuration-types","content":"Max 200 chars, must be a valid regular expression"},"3725":{"id":"/docs/intelligence/skills/creating-418","page_id":"/docs/intelligence/skills/creating","tags":[],"type":"text","url":"/docs/intelligence/skills/creating#configuration-types","content":"`isSensitive`"},"3726":{"id":"/docs/intelligence/skills/creating-419","page_id":"/docs/intelligence/skills/creating","tags":[],"type":"text","url":"/docs/intelligence/skills/creating#configuration-types","content":"boolean"},"3727":{"id":"/docs/intelligence/skills/creating-420","page_id":"/docs/intelligence/skills/creating","tags":[],"type":"text","url":"/docs/intelligence/skills/creating#configuration-types","content":"No"},"3728":{"id":"/docs/intelligence/skills/creating-421","page_id":"/docs/intelligence/skills/creating","tags":[],"type":"text","url":"/docs/intelligence/skills/creating#configuration-types","content":"Defaults to `false`. Masks the value in the UI/API responses and delivers it to your handler via `input.secrets` instead of `input.config`."},"3729":{"id":"/docs/intelligence/skills/creating-422","page_id":"/docs/intelligence/skills/creating","tags":[],"type":"text","url":"/docs/intelligence/skills/creating#handler-not-found","content":"**Error** — \"handler function not found\""},"3730":{"id":"/docs/intelligence/skills/creating-423","page_id":"/docs/intelligence/skills/creating","tags":[],"type":"text","url":"/docs/intelligence/skills/creating#handler-not-found","content":"Define an async `handler` function in your skill code:"},"3731":{"id":"/docs/intelligence/skills/creating-424","page_id":"/docs/intelligence/skills/creating","tags":[],"type":"text","url":"/docs/intelligence/skills/creating#configuration-not-available","content":"**Error** — `config.apiKey` (or `secrets.apiKey`) is undefined"},"3732":{"id":"/docs/intelligence/skills/creating-425","page_id":"/docs/intelligence/skills/creating","tags":[],"type":"text","url":"/docs/intelligence/skills/creating#configuration-not-available","content":"Confirm the configuration key is defined in `configDefinitions`."},"3733":{"id":"/docs/intelligence/skills/creating-426","page_id":"/docs/intelligence/skills/creating","tags":[],"type":"text","url":"/docs/intelligence/skills/creating#configuration-not-available","content":"Confirm the SkillSet is installed and configured with values."},"3734":{"id":"/docs/intelligence/skills/creating-427","page_id":"/docs/intelligence/skills/creating","tags":[],"type":"text","url":"/docs/intelligence/skills/creating#configuration-not-available","content":"Make sure the `key` in your config definition matches what you read in code."},"3735":{"id":"/docs/intelligence/skills/creating-428","page_id":"/docs/intelligence/skills/creating","tags":[],"type":"text","url":"/docs/intelligence/skills/creating#configuration-not-available","content":"Fields marked `isSensitive` arrive in `input.secrets`, not `input.config`."},"3736":{"id":"/docs/intelligence/skills/creating-429","page_id":"/docs/intelligence/skills/creating","tags":[],"type":"text","url":"/docs/intelligence/skills/creating#skill-not-appearing-in-conversations","content":"Confirm the SkillSet version is deployed — creating a version auto-deploys."},"3737":{"id":"/docs/intelligence/skills/creating-430","page_id":"/docs/intelligence/skills/creating","tags":[],"type":"text","url":"/docs/intelligence/skills/creating#skill-not-appearing-in-conversations","content":"Confirm the SkillSet is installed in your organization."},"3738":{"id":"/docs/intelligence/skills/creating-431","page_id":"/docs/intelligence/skills/creating","tags":[],"type":"text","url":"/docs/intelligence/skills/creating#skill-not-appearing-in-conversations","content":"Confirm the persona has the SkillSet enabled."},"3739":{"id":"/docs/intelligence/skills/creating-432","page_id":"/docs/intelligence/skills/creating","tags":[],"type":"text","url":"/docs/intelligence/skills/creating#skill-not-appearing-in-conversations","content":"Make sure the `prompt` field clearly describes when the AI agent should use the skill."},"3740":{"id":"/docs/intelligence/skills/creating-433","page_id":"/docs/intelligence/skills/creating","tags":[],"type":"text","url":"/docs/intelligence/skills/creating#invalid-response","content":"If your handler returns something that doesn't match the ActionResponse format (for example, missing `prompt`), execution fails. At minimum, always return `{ prompt: \"...\" }`."},"3741":{"id":"/docs/intelligence/skills/creating-434","page_id":"/docs/intelligence/skills/creating","tags":[],"type":"text","url":"/docs/intelligence/skills/creating#next-steps","content":"Skill Schema Reference — full schema and validation rules"},"3742":{"id":"/docs/intelligence/skills/creating-435","page_id":"/docs/intelligence/skills/creating","tags":[],"type":"text","url":"/docs/intelligence/skills/creating#next-steps","content":"Skill Sets — organize and manage SkillSet collections"},"3743":{"id":"/docs/intelligence/skills/creating-436","page_id":"/docs/intelligence/skills/creating","tags":[],"type":"text","url":"/docs/intelligence/skills/creating#next-steps","content":"AI Agent Configuration — connect skills to the AI agent"},"3744":{"id":"/docs/intelligence/skills","page_id":"/docs/intelligence/skills","type":"page","content":"Skills Overview","breadcrumbs":["Docs","AI and Automations","AI Intelligence","Skills"],"tags":[],"url":"/docs/intelligence/skills"},"3745":{"id":"/docs/intelligence/skills-0","page_id":"/docs/intelligence/skills","tags":[],"type":"text","url":"/docs/intelligence/skills","content":"How the skill system and architecture work."},"3746":{"id":"/docs/intelligence/skills-1","page_id":"/docs/intelligence/skills","type":"heading","tags":[],"url":"/docs/intelligence/skills#what-skills-do","content":"What skills do"},"3747":{"id":"/docs/intelligence/skills-2","page_id":"/docs/intelligence/skills","type":"heading","tags":[],"url":"/docs/intelligence/skills#skill-kinds","content":"Skill kinds"},"3748":{"id":"/docs/intelligence/skills-3","page_id":"/docs/intelligence/skills","type":"heading","tags":[],"url":"/docs/intelligence/skills#search","content":"Search"},"3749":{"id":"/docs/intelligence/skills-4","page_id":"/docs/intelligence/skills","type":"heading","tags":[],"url":"/docs/intelligence/skills#execute","content":"Execute"},"3750":{"id":"/docs/intelligence/skills-5","page_id":"/docs/intelligence/skills","type":"heading","tags":[],"url":"/docs/intelligence/skills#tool-call-flow","content":"Tool call flow"},"3751":{"id":"/docs/intelligence/skills-6","page_id":"/docs/intelligence/skills","type":"heading","tags":[],"url":"/docs/intelligence/skills#when-skills-are-called","content":"When skills are called"},"3752":{"id":"/docs/intelligence/skills-7","page_id":"/docs/intelligence/skills","type":"heading","tags":[],"url":"/docs/intelligence/skills#skill-context","content":"Skill context"},"3753":{"id":"/docs/intelligence/skills-8","page_id":"/docs/intelligence/skills","type":"heading","tags":[],"url":"/docs/intelligence/skills#collectionitems--what-the-customer-is-looking-at","content":"`collectionItems` — what the customer is looking at"},"3754":{"id":"/docs/intelligence/skills-9","page_id":"/docs/intelligence/skills","type":"heading","tags":[],"url":"/docs/intelligence/skills#skill-definition-fields","content":"Skill definition fields"},"3755":{"id":"/docs/intelligence/skills-10","page_id":"/docs/intelligence/skills","type":"heading","tags":[],"url":"/docs/intelligence/skills#handler-function","content":"Handler function"},"3756":{"id":"/docs/intelligence/skills-11","page_id":"/docs/intelligence/skills","type":"heading","tags":[],"url":"/docs/intelligence/skills#input-structure","content":"Input structure"},"3757":{"id":"/docs/intelligence/skills-12","page_id":"/docs/intelligence/skills","type":"heading","tags":[],"url":"/docs/intelligence/skills#further-reading","content":"Further reading"},"3758":{"id":"/docs/intelligence/skills-13","page_id":"/docs/intelligence/skills","type":"heading","tags":[],"url":"/docs/intelligence/skills#build-and-deploy","content":"Build and deploy"},"3759":{"id":"/docs/intelligence/skills-14","page_id":"/docs/intelligence/skills","type":"heading","tags":[],"url":"/docs/intelligence/skills#related-features","content":"Related features"},"3760":{"id":"/docs/intelligence/skills-15","page_id":"/docs/intelligence/skills","type":"heading","tags":[],"url":"/docs/intelligence/skills#next-steps","content":"Next steps"},"3761":{"id":"/docs/intelligence/skills-16","page_id":"/docs/intelligence/skills","tags":[],"type":"text","url":"/docs/intelligence/skills","content":"Skills are JavaScript functions that extend the AI agent's capabilities. Once deployed, the AI agent can call them as tools during conversations."},"3762":{"id":"/docs/intelligence/skills-17","page_id":"/docs/intelligence/skills","tags":[],"type":"text","url":"/docs/intelligence/skills","content":"Based on the official Skills documentation: Skills Overview - Cloodot."},"3763":{"id":"/docs/intelligence/skills-18","page_id":"/docs/intelligence/skills","tags":[],"type":"text","url":"/docs/intelligence/skills#what-skills-do","content":"Custom JavaScript or TypeScript functions let the AI agent:"},"3764":{"id":"/docs/intelligence/skills-19","page_id":"/docs/intelligence/skills","tags":[],"type":"text","url":"/docs/intelligence/skills#what-skills-do","content":"**Fetch live data** to answer with up-to-date information"},"3765":{"id":"/docs/intelligence/skills-20","page_id":"/docs/intelligence/skills","tags":[],"type":"text","url":"/docs/intelligence/skills#what-skills-do","content":"**Run operations** that change state in your systems"},"3766":{"id":"/docs/intelligence/skills-21","page_id":"/docs/intelligence/skills","tags":[],"type":"text","url":"/docs/intelligence/skills#skill-kinds","content":"Every skill is one of two kinds:"},"3767":{"id":"/docs/intelligence/skills-22","page_id":"/docs/intelligence/skills","tags":[],"type":"text","url":"/docs/intelligence/skills#search","content":"Retrieve and return data for the AI to use in its answer."},"3768":{"id":"/docs/intelligence/skills-23","page_id":"/docs/intelligence/skills","tags":[],"type":"text","url":"/docs/intelligence/skills#search","content":"**Examples:**"},"3769":{"id":"/docs/intelligence/skills-24","page_id":"/docs/intelligence/skills","tags":[],"type":"text","url":"/docs/intelligence/skills#search","content":"Look up order status"},"3770":{"id":"/docs/intelligence/skills-25","page_id":"/docs/intelligence/skills","tags":[],"type":"text","url":"/docs/intelligence/skills#search","content":"Check inventory"},"3771":{"id":"/docs/intelligence/skills-26","page_id":"/docs/intelligence/skills","tags":[],"type":"text","url":"/docs/intelligence/skills#search","content":"Search an external catalog"},"3772":{"id":"/docs/intelligence/skills-27","page_id":"/docs/intelligence/skills","tags":[],"type":"text","url":"/docs/intelligence/skills#search","content":"**Characteristics:**"},"3773":{"id":"/docs/intelligence/skills-28","page_id":"/docs/intelligence/skills","tags":[],"type":"text","url":"/docs/intelligence/skills#search","content":"Read-only lookups"},"3774":{"id":"/docs/intelligence/skills-29","page_id":"/docs/intelligence/skills","tags":[],"type":"text","url":"/docs/intelligence/skills#search","content":"Return data for the AI to present"},"3775":{"id":"/docs/intelligence/skills-30","page_id":"/docs/intelligence/skills","tags":[],"type":"text","url":"/docs/intelligence/skills#search","content":"No external state changes"},"3776":{"id":"/docs/intelligence/skills-31","page_id":"/docs/intelligence/skills","tags":[],"type":"text","url":"/docs/intelligence/skills#execute","content":"Perform an operation, often with side effects."},"3777":{"id":"/docs/intelligence/skills-32","page_id":"/docs/intelligence/skills","tags":[],"type":"text","url":"/docs/intelligence/skills#execute","content":"**Examples:**"},"3778":{"id":"/docs/intelligence/skills-33","page_id":"/docs/intelligence/skills","tags":[],"type":"text","url":"/docs/intelligence/skills#execute","content":"Create a calendar event"},"3779":{"id":"/docs/intelligence/skills-34","page_id":"/docs/intelligence/skills","tags":[],"type":"text","url":"/docs/intelligence/skills#execute","content":"Send an email"},"3780":{"id":"/docs/intelligence/skills-35","page_id":"/docs/intelligence/skills","tags":[],"type":"text","url":"/docs/intelligence/skills#execute","content":"Update a CRM record"},"3781":{"id":"/docs/intelligence/skills-36","page_id":"/docs/intelligence/skills","tags":[],"type":"text","url":"/docs/intelligence/skills#execute","content":"Process an order"},"3782":{"id":"/docs/intelligence/skills-37","page_id":"/docs/intelligence/skills","tags":[],"type":"text","url":"/docs/intelligence/skills#execute","content":"**Characteristics:**"},"3783":{"id":"/docs/intelligence/skills-38","page_id":"/docs/intelligence/skills","tags":[],"type":"text","url":"/docs/intelligence/skills#execute","content":"May change external systems"},"3784":{"id":"/docs/intelligence/skills-39","page_id":"/docs/intelligence/skills","tags":[],"type":"text","url":"/docs/intelligence/skills#execute","content":"Often require configuration/credentials"},"3785":{"id":"/docs/intelligence/skills-40","page_id":"/docs/intelligence/skills","tags":[],"type":"text","url":"/docs/intelligence/skills#execute","content":"Return a confirmation or result"},"3786":{"id":"/docs/intelligence/skills-41","page_id":"/docs/intelligence/skills","tags":[],"type":"text","url":"/docs/intelligence/skills#tool-call-flow","content":"When a user requests something the AI agent can handle with a skill, this is what happens:"},"3787":{"id":"/docs/intelligence/skills-42","page_id":"/docs/intelligence/skills","tags":[],"type":"text","url":"/docs/intelligence/skills#tool-call-flow","content":"**Tool discovery** — the AI agent reads the parameters and descriptions of available skills."},"3788":{"id":"/docs/intelligence/skills-43","page_id":"/docs/intelligence/skills","tags":[],"type":"text","url":"/docs/intelligence/skills#tool-call-flow","content":"**Parameter extraction** — it pulls relevant values from the conversation and maps them to skill parameters."},"3789":{"id":"/docs/intelligence/skills-44","page_id":"/docs/intelligence/skills","tags":[],"type":"text","url":"/docs/intelligence/skills#tool-call-flow","content":"**Skill invocation** — the platform runs the skill in an isolated sandbox with those parameters."},"3790":{"id":"/docs/intelligence/skills-45","page_id":"/docs/intelligence/skills","tags":[],"type":"text","url":"/docs/intelligence/skills#tool-call-flow","content":"**Response processing** — Cloodot validates and formats the output; errors are captured and returned."},"3791":{"id":"/docs/intelligence/skills-46","page_id":"/docs/intelligence/skills","tags":[],"type":"text","url":"/docs/intelligence/skills#tool-call-flow","content":"**Context integration** — the result flows back into the conversation and the AI agent replies to the customer."},"3792":{"id":"/docs/intelligence/skills-47","page_id":"/docs/intelligence/skills","tags":[],"type":"text","url":"/docs/intelligence/skills#when-skills-are-called","content":"Skills run in these cases:"},"3793":{"id":"/docs/intelligence/skills-48","page_id":"/docs/intelligence/skills","tags":[],"type":"text","url":"/docs/intelligence/skills#when-skills-are-called","content":"**User request** — the customer explicitly asks (\"book a meeting\", \"check inventory\")"},"3794":{"id":"/docs/intelligence/skills-49","page_id":"/docs/intelligence/skills","tags":[],"type":"text","url":"/docs/intelligence/skills#when-skills-are-called","content":"**AI agent decision** — the AI agent decides invoking a skill would resolve the conversation"},"3795":{"id":"/docs/intelligence/skills-50","page_id":"/docs/intelligence/skills","tags":[],"type":"text","url":"/docs/intelligence/skills#when-skills-are-called","content":"**UI interaction** — the customer taps a skill-driven button or carousel"},"3796":{"id":"/docs/intelligence/skills-51","page_id":"/docs/intelligence/skills","tags":[],"type":"text","url":"/docs/intelligence/skills#when-skills-are-called","content":"**Future** — scheduled or event-driven runs (planned)"},"3797":{"id":"/docs/intelligence/skills-52","page_id":"/docs/intelligence/skills","tags":[],"type":"text","url":"/docs/intelligence/skills#skill-context","content":"When a skill executes, its `context` is a flat object with details about the conversation and organization. This is the complete set of keys — there are no aliases, so read exactly these names:"},"3798":{"id":"/docs/intelligence/skills-53","page_id":"/docs/intelligence/skills","tags":[],"type":"text","url":"/docs/intelligence/skills#skill-context","content":"Key"},"3799":{"id":"/docs/intelligence/skills-54","page_id":"/docs/intelligence/skills","tags":[],"type":"text","url":"/docs/intelligence/skills#skill-context","content":"Notes"},"3800":{"id":"/docs/intelligence/skills-55","page_id":"/docs/intelligence/skills","tags":[],"type":"text","url":"/docs/intelligence/skills#skill-context","content":"`messageId`"},"3801":{"id":"/docs/intelligence/skills-56","page_id":"/docs/intelligence/skills","tags":[],"type":"text","url":"/docs/intelligence/skills#skill-context","content":"The inbound message that triggered this turn. Absent on runs with no inbound message."},"3802":{"id":"/docs/intelligence/skills-57","page_id":"/docs/intelligence/skills","tags":[],"type":"text","url":"/docs/intelligence/skills#skill-context","content":"`channelId`"},"3803":{"id":"/docs/intelligence/skills-58","page_id":"/docs/intelligence/skills","tags":[],"type":"text","url":"/docs/intelligence/skills#skill-context","content":"The channel record's ID. `channelType` / `channelName` / `channelReference` describe the same channel."},"3804":{"id":"/docs/intelligence/skills-59","page_id":"/docs/intelligence/skills","tags":[],"type":"text","url":"/docs/intelligence/skills#skill-context","content":"`contactEmail`, `contactPhone`"},"3805":{"id":"/docs/intelligence/skills-60","page_id":"/docs/intelligence/skills","tags":[],"type":"text","url":"/docs/intelligence/skills#skill-context","content":"`null`, not `\"\"`, when the contact has no value on record."},"3806":{"id":"/docs/intelligence/skills-61","page_id":"/docs/intelligence/skills","tags":[],"type":"text","url":"/docs/intelligence/skills#skill-context","content":"`lastMessage`"},"3807":{"id":"/docs/intelligence/skills-62","page_id":"/docs/intelligence/skills","tags":[],"type":"text","url":"/docs/intelligence/skills#skill-context","content":"Text of the most recent customer message, in full."},"3808":{"id":"/docs/intelligence/skills-63","page_id":"/docs/intelligence/skills","tags":[],"type":"text","url":"/docs/intelligence/skills#skill-context","content":"`messages`"},"3809":{"id":"/docs/intelligence/skills-64","page_id":"/docs/intelligence/skills","tags":[],"type":"text","url":"/docs/intelligence/skills#skill-context","content":"Up to the last 10 customer and assistant turns, oldest first, each truncated to 400 characters. Text only — attachments and tool traffic are excluded, and these carry no message IDs. Call the API with `conversationId` if you need the durable record."},"3810":{"id":"/docs/intelligence/skills-65","page_id":"/docs/intelligence/skills","tags":[],"type":"text","url":"/docs/intelligence/skills#skill-context","content":"`collectionItems`"},"3811":{"id":"/docs/intelligence/skills-66","page_id":"/docs/intelligence/skills","tags":[],"type":"text","url":"/docs/intelligence/skills#skill-context","content":"The collection items most recently shown to this customer, in display order, up to 10. Absent when nothing has been shown. See below."},"3812":{"id":"/docs/intelligence/skills-67","page_id":"/docs/intelligence/skills","tags":[],"type":"text","url":"/docs/intelligence/skills#collectionitems--what-the-customer-is-looking-at","content":"When the AI agent shows products from a collection, the items it displayed are handed to your skill on the next turn. That is how a skill acts on \"the blue one\" or \"the second one\" without asking the customer to re-type a product name they can see on their screen."},"3813":{"id":"/docs/intelligence/skills-68","page_id":"/docs/intelligence/skills","tags":[],"type":"text","url":"/docs/intelligence/skills#collectionitems--what-the-customer-is-looking-at","content":"`ref` is the item's ID in whatever system fed the collection — the Shopify product ID for a synced store, your own record ID for a custom feed, the internal item ID for items added by hand. Pass it straight back to that system."},"3814":{"id":"/docs/intelligence/skills-69","page_id":"/docs/intelligence/skills","tags":[],"type":"text","url":"/docs/intelligence/skills#collectionitems--what-the-customer-is-looking-at","content":"Two rules make this reliable:"},"3815":{"id":"/docs/intelligence/skills-70","page_id":"/docs/intelligence/skills","tags":[],"type":"text","url":"/docs/intelligence/skills#collectionitems--what-the-customer-is-looking-at","content":"**Parameters win.** When the agent passes a product reference as a parameter, use it. Fall back to `collectionItems` only when the parameter is missing — the agent may have searched again in the same turn, and that search is not in `collectionItems` until the turn is saved."},"3816":{"id":"/docs/intelligence/skills-71","page_id":"/docs/intelligence/skills","tags":[],"type":"text","url":"/docs/intelligence/skills#collectionitems--what-the-customer-is-looking-at","content":"**Never pick for the customer.** One item in the list means \"that one\". Two or more, with nothing to tell them apart, means the honest answer is a question."},"3817":{"id":"/docs/intelligence/skills-72","page_id":"/docs/intelligence/skills","tags":[],"type":"text","url":"/docs/intelligence/skills#collectionitems--what-the-customer-is-looking-at","content":"This is what lets a skill set stop duplicating the platform. Catalogue search\nbelongs to Collections — synced, embedded,\nrendered per channel and measured. A skill set is for what a synced catalogue\ncannot know: live stock, a real cart, a booking, an order's status."},"3818":{"id":"/docs/intelligence/skills-73","page_id":"/docs/intelligence/skills","tags":[],"type":"text","url":"/docs/intelligence/skills#collectionitems--what-the-customer-is-looking-at","content":"Use context to personalize responses. Fields populate when available — some may be empty depending on the channel."},"3819":{"id":"/docs/intelligence/skills-74","page_id":"/docs/intelligence/skills","tags":[],"type":"text","url":"/docs/intelligence/skills#collectionitems--what-the-customer-is-looking-at","content":"Read the key names above exactly. `context` is a plain object, so a\nmisspelled or invented key (`message_id`, `contact.email`, `triggerMessageId`)\nis `undefined` rather than an error — which usually surfaces as a skill\nquietly taking its \"missing data\" branch instead of failing."},"3820":{"id":"/docs/intelligence/skills-75","page_id":"/docs/intelligence/skills","tags":[],"type":"text","url":"/docs/intelligence/skills#skill-definition-fields","content":"A skill definition includes:"},"3821":{"id":"/docs/intelligence/skills-76","page_id":"/docs/intelligence/skills","tags":[],"type":"text","url":"/docs/intelligence/skills#skill-definition-fields","content":"**slug** — unique identifier (alphanumeric + underscores)"},"3822":{"id":"/docs/intelligence/skills-77","page_id":"/docs/intelligence/skills","tags":[],"type":"text","url":"/docs/intelligence/skills#skill-definition-fields","content":"**name** — display name"},"3823":{"id":"/docs/intelligence/skills-78","page_id":"/docs/intelligence/skills","tags":[],"type":"text","url":"/docs/intelligence/skills#skill-definition-fields","content":"**description** — what the skill does"},"3824":{"id":"/docs/intelligence/skills-79","page_id":"/docs/intelligence/skills","tags":[],"type":"text","url":"/docs/intelligence/skills#skill-definition-fields","content":"**prompt** — how to describe it to the AI agent"},"3825":{"id":"/docs/intelligence/skills-80","page_id":"/docs/intelligence/skills","tags":[],"type":"text","url":"/docs/intelligence/skills#skill-definition-fields","content":"**definition** — JavaScript or TypeScript code with a `handler` function"},"3826":{"id":"/docs/intelligence/skills-81","page_id":"/docs/intelligence/skills","tags":[],"type":"text","url":"/docs/intelligence/skills#skill-definition-fields","content":"**parameters** — input schema the AI agent passes in"},"3827":{"id":"/docs/intelligence/skills-82","page_id":"/docs/intelligence/skills","tags":[],"type":"text","url":"/docs/intelligence/skills#skill-definition-fields","content":"**response** — output schema returned to the AI agent"},"3828":{"id":"/docs/intelligence/skills-83","page_id":"/docs/intelligence/skills","tags":[],"type":"text","url":"/docs/intelligence/skills#skill-definition-fields","content":"**buttons** — optional quick-action buttons"},"3829":{"id":"/docs/intelligence/skills-84","page_id":"/docs/intelligence/skills","tags":[],"type":"text","url":"/docs/intelligence/skills#handler-function","content":"All skills require a `handler` function:"},"3830":{"id":"/docs/intelligence/skills-85","page_id":"/docs/intelligence/skills","tags":[],"type":"text","url":"/docs/intelligence/skills#input-structure","content":"Sensitive values arrive in `secrets`, not `config`. Any configuration field marked sensitive (for example an API key with `isSensitive: true`) is delivered in `input.secrets` — read credentials from `secrets` and ordinary settings from `config`."},"3831":{"id":"/docs/intelligence/skills-86","page_id":"/docs/intelligence/skills","tags":[],"type":"text","url":"/docs/intelligence/skills#build-and-deploy","content":"**Creating Skills** — build your first skill step by step"},"3832":{"id":"/docs/intelligence/skills-87","page_id":"/docs/intelligence/skills","tags":[],"type":"text","url":"/docs/intelligence/skills#build-and-deploy","content":"**Skill Schema** — definition format and validation rules"},"3833":{"id":"/docs/intelligence/skills-88","page_id":"/docs/intelligence/skills","tags":[],"type":"text","url":"/docs/intelligence/skills#build-and-deploy","content":"**Skill Sets** — group skills into reusable bundles"},"3834":{"id":"/docs/intelligence/skills-89","page_id":"/docs/intelligence/skills","tags":[],"type":"text","url":"/docs/intelligence/skills#build-and-deploy","content":"**AI Agent Configuration** — wire custom skills into the AI agent"},"3835":{"id":"/docs/intelligence/skills-90","page_id":"/docs/intelligence/skills","tags":[],"type":"text","url":"/docs/intelligence/skills#build-and-deploy","content":"**MCP Servers** — connect skills to external services via MCP"},"3836":{"id":"/docs/intelligence/skills-91","page_id":"/docs/intelligence/skills","tags":[],"type":"text","url":"/docs/intelligence/skills#related-features","content":"**Knowledge Base** — ground skill responses in your knowledge base"},"3837":{"id":"/docs/intelligence/skills-92","page_id":"/docs/intelligence/skills","tags":[],"type":"text","url":"/docs/intelligence/skills#related-features","content":"**Custom Fields** — use custom fields in skill parameters and responses"},"3838":{"id":"/docs/intelligence/skills-93","page_id":"/docs/intelligence/skills","tags":[],"type":"text","url":"/docs/intelligence/skills#related-features","content":"**Integrations** — connect skills to external APIs and services"},"3839":{"id":"/docs/intelligence/skills-94","page_id":"/docs/intelligence/skills","tags":[],"type":"text","url":"/docs/intelligence/skills#next-steps","content":"<Card title=\"Skill Schema\" href=\"/docs/intelligence/skills/schema\" description=\"Definition format and validation rules\" />"},"3840":{"id":"/docs/intelligence/skills-95","page_id":"/docs/intelligence/skills","tags":[],"type":"text","url":"/docs/intelligence/skills#next-steps","content":"<Card title=\"Creating Skills\" href=\"/docs/intelligence/skills/creating\" description=\"Build your first skill step by step\" />"},"3841":{"id":"/docs/intelligence/skills/schema","page_id":"/docs/intelligence/skills/schema","type":"page","content":"Skill Schema & Validation","breadcrumbs":["Docs","AI and Automations","AI Intelligence","Skills"],"tags":[],"url":"/docs/intelligence/skills/schema"},"3842":{"id":"/docs/intelligence/skills/schema-0","page_id":"/docs/intelligence/skills/schema","tags":[],"type":"text","url":"/docs/intelligence/skills/schema","content":"Skill definition structure and validation requirements."},"3843":{"id":"/docs/intelligence/skills/schema-1","page_id":"/docs/intelligence/skills/schema","type":"heading","tags":[],"url":"/docs/intelligence/skills/schema#skill-definition-schema","content":"Skill definition schema"},"3844":{"id":"/docs/intelligence/skills/schema-2","page_id":"/docs/intelligence/skills/schema","type":"heading","tags":[],"url":"/docs/intelligence/skills/schema#complete-skill-schema","content":"Complete skill schema"},"3845":{"id":"/docs/intelligence/skills/schema-3","page_id":"/docs/intelligence/skills/schema","type":"heading","tags":[],"url":"/docs/intelligence/skills/schema#field-validation-rules","content":"Field validation rules"},"3846":{"id":"/docs/intelligence/skills/schema-4","page_id":"/docs/intelligence/skills/schema","type":"heading","tags":[],"url":"/docs/intelligence/skills/schema#slug","content":"`slug`"},"3847":{"id":"/docs/intelligence/skills/schema-5","page_id":"/docs/intelligence/skills/schema","type":"heading","tags":[],"url":"/docs/intelligence/skills/schema#name","content":"`name`"},"3848":{"id":"/docs/intelligence/skills/schema-6","page_id":"/docs/intelligence/skills/schema","type":"heading","tags":[],"url":"/docs/intelligence/skills/schema#description","content":"`description`"},"3849":{"id":"/docs/intelligence/skills/schema-7","page_id":"/docs/intelligence/skills/schema","type":"heading","tags":[],"url":"/docs/intelligence/skills/schema#prompt","content":"`prompt`"},"3850":{"id":"/docs/intelligence/skills/schema-8","page_id":"/docs/intelligence/skills/schema","type":"heading","tags":[],"url":"/docs/intelligence/skills/schema#definition","content":"`definition`"},"3851":{"id":"/docs/intelligence/skills/schema-9","page_id":"/docs/intelligence/skills/schema","type":"heading","tags":[],"url":"/docs/intelligence/skills/schema#parameters","content":"`parameters`"},"3852":{"id":"/docs/intelligence/skills/schema-10","page_id":"/docs/intelligence/skills/schema","type":"heading","tags":[],"url":"/docs/intelligence/skills/schema#response","content":"`response`"},"3853":{"id":"/docs/intelligence/skills/schema-11","page_id":"/docs/intelligence/skills/schema","type":"heading","tags":[],"url":"/docs/intelligence/skills/schema#buttons-optional","content":"`buttons` (Optional)"},"3854":{"id":"/docs/intelligence/skills/schema-12","page_id":"/docs/intelligence/skills/schema","type":"heading","tags":[],"url":"/docs/intelligence/skills/schema#configuration-schema","content":"Configuration schema"},"3855":{"id":"/docs/intelligence/skills/schema-13","page_id":"/docs/intelligence/skills/schema","type":"heading","tags":[],"url":"/docs/intelligence/skills/schema#config-definition","content":"Config definition"},"3856":{"id":"/docs/intelligence/skills/schema-14","page_id":"/docs/intelligence/skills/schema","type":"heading","tags":[],"url":"/docs/intelligence/skills/schema#supported-config-types","content":"Supported config types"},"3857":{"id":"/docs/intelligence/skills/schema-15","page_id":"/docs/intelligence/skills/schema","type":"heading","tags":[],"url":"/docs/intelligence/skills/schema#skillset-definition","content":"SkillSet definition"},"3858":{"id":"/docs/intelligence/skills/schema-16","page_id":"/docs/intelligence/skills/schema","type":"heading","tags":[],"url":"/docs/intelligence/skills/schema#handler-function-signature","content":"Handler function signature"},"3859":{"id":"/docs/intelligence/skills/schema-17","page_id":"/docs/intelligence/skills/schema","type":"heading","tags":[],"url":"/docs/intelligence/skills/schema#validation-examples","content":"Validation examples"},"3860":{"id":"/docs/intelligence/skills/schema-18","page_id":"/docs/intelligence/skills/schema","type":"heading","tags":[],"url":"/docs/intelligence/skills/schema#valid-skill","content":"Valid skill"},"3861":{"id":"/docs/intelligence/skills/schema-19","page_id":"/docs/intelligence/skills/schema","type":"heading","tags":[],"url":"/docs/intelligence/skills/schema#invalid-skill","content":"Invalid skill"},"3862":{"id":"/docs/intelligence/skills/schema-20","page_id":"/docs/intelligence/skills/schema","type":"heading","tags":[],"url":"/docs/intelligence/skills/schema#error-messages","content":"Error messages"},"3863":{"id":"/docs/intelligence/skills/schema-21","page_id":"/docs/intelligence/skills/schema","type":"heading","tags":[],"url":"/docs/intelligence/skills/schema#common-validation-errors","content":"Common validation errors"},"3864":{"id":"/docs/intelligence/skills/schema-22","page_id":"/docs/intelligence/skills/schema","type":"heading","tags":[],"url":"/docs/intelligence/skills/schema#deployment-checklist","content":"Deployment checklist"},"3865":{"id":"/docs/intelligence/skills/schema-23","page_id":"/docs/intelligence/skills/schema","tags":[],"type":"text","url":"/docs/intelligence/skills/schema","content":"Skill definitions must conform to this schema to validate and deploy."},"3866":{"id":"/docs/intelligence/skills/schema-24","page_id":"/docs/intelligence/skills/schema","tags":[],"type":"text","url":"/docs/intelligence/skills/schema#slug","content":"**Type**: String"},"3867":{"id":"/docs/intelligence/skills/schema-25","page_id":"/docs/intelligence/skills/schema","tags":[],"type":"text","url":"/docs/intelligence/skills/schema#slug","content":"**Length**: 1-64 characters"},"3868":{"id":"/docs/intelligence/skills/schema-26","page_id":"/docs/intelligence/skills/schema","tags":[],"type":"text","url":"/docs/intelligence/skills/schema#slug","content":"**Pattern**: `^[a-z0-9_]+$` (lowercase, numbers, underscores only)"},"3869":{"id":"/docs/intelligence/skills/schema-27","page_id":"/docs/intelligence/skills/schema","tags":[],"type":"text","url":"/docs/intelligence/skills/schema#slug","content":"**Uniqueness**: Must be unique within the SkillSet"},"3870":{"id":"/docs/intelligence/skills/schema-28","page_id":"/docs/intelligence/skills/schema","tags":[],"type":"text","url":"/docs/intelligence/skills/schema#slug","content":"**Examples**: `check_order_status`, `send_email_2`, `process_payment`"},"3871":{"id":"/docs/intelligence/skills/schema-29","page_id":"/docs/intelligence/skills/schema","tags":[],"type":"text","url":"/docs/intelligence/skills/schema#name","content":"**Type**: String"},"3872":{"id":"/docs/intelligence/skills/schema-30","page_id":"/docs/intelligence/skills/schema","tags":[],"type":"text","url":"/docs/intelligence/skills/schema#name","content":"**Length**: 1-100 characters"},"3873":{"id":"/docs/intelligence/skills/schema-31","page_id":"/docs/intelligence/skills/schema","tags":[],"type":"text","url":"/docs/intelligence/skills/schema#name","content":"**Purpose**: Display name shown to users and in UI"},"3874":{"id":"/docs/intelligence/skills/schema-32","page_id":"/docs/intelligence/skills/schema","tags":[],"type":"text","url":"/docs/intelligence/skills/schema#name","content":"**Examples**: \"Check Order Status\", \"Send Email\", \"Process Payment\""},"3875":{"id":"/docs/intelligence/skills/schema-33","page_id":"/docs/intelligence/skills/schema","tags":[],"type":"text","url":"/docs/intelligence/skills/schema#description","content":"**Type**: String"},"3876":{"id":"/docs/intelligence/skills/schema-34","page_id":"/docs/intelligence/skills/schema","tags":[],"type":"text","url":"/docs/intelligence/skills/schema#description","content":"**Length**: 1-500 characters"},"3877":{"id":"/docs/intelligence/skills/schema-35","page_id":"/docs/intelligence/skills/schema","tags":[],"type":"text","url":"/docs/intelligence/skills/schema#description","content":"**Purpose**: Brief explanation of what the skill does"},"3878":{"id":"/docs/intelligence/skills/schema-36","page_id":"/docs/intelligence/skills/schema","tags":[],"type":"text","url":"/docs/intelligence/skills/schema#description","content":"**Examples**: \"Look up the status of a customer order in the system\""},"3879":{"id":"/docs/intelligence/skills/schema-37","page_id":"/docs/intelligence/skills/schema","tags":[],"type":"text","url":"/docs/intelligence/skills/schema#prompt","content":"**Type**: String"},"3880":{"id":"/docs/intelligence/skills/schema-38","page_id":"/docs/intelligence/skills/schema","tags":[],"type":"text","url":"/docs/intelligence/skills/schema#prompt","content":"**Length**: 1-2000 characters"},"3881":{"id":"/docs/intelligence/skills/schema-39","page_id":"/docs/intelligence/skills/schema","tags":[],"type":"text","url":"/docs/intelligence/skills/schema#prompt","content":"**Purpose**: Tells the AI agent how to use this skill"},"3882":{"id":"/docs/intelligence/skills/schema-40","page_id":"/docs/intelligence/skills/schema","tags":[],"type":"text","url":"/docs/intelligence/skills/schema#prompt","content":"**Usage**: The AI agent reads this when deciding whether to call the skill"},"3883":{"id":"/docs/intelligence/skills/schema-41","page_id":"/docs/intelligence/skills/schema","tags":[],"type":"text","url":"/docs/intelligence/skills/schema#prompt","content":"**Should describe**:"},"3884":{"id":"/docs/intelligence/skills/schema-42","page_id":"/docs/intelligence/skills/schema","tags":[],"type":"text","url":"/docs/intelligence/skills/schema#prompt","content":"When to use this skill"},"3885":{"id":"/docs/intelligence/skills/schema-43","page_id":"/docs/intelligence/skills/schema","tags":[],"type":"text","url":"/docs/intelligence/skills/schema#prompt","content":"What parameters it expects"},"3886":{"id":"/docs/intelligence/skills/schema-44","page_id":"/docs/intelligence/skills/schema","tags":[],"type":"text","url":"/docs/intelligence/skills/schema#prompt","content":"What information it returns"},"3887":{"id":"/docs/intelligence/skills/schema-45","page_id":"/docs/intelligence/skills/schema","tags":[],"type":"text","url":"/docs/intelligence/skills/schema#prompt","content":"Any important caveats"},"3888":{"id":"/docs/intelligence/skills/schema-46","page_id":"/docs/intelligence/skills/schema","tags":[],"type":"text","url":"/docs/intelligence/skills/schema#prompt","content":"**Good prompt example:**"},"3889":{"id":"/docs/intelligence/skills/schema-47","page_id":"/docs/intelligence/skills/schema","tags":[],"type":"text","url":"/docs/intelligence/skills/schema#definition","content":"**Type**: String (JavaScript/TypeScript code)"},"3890":{"id":"/docs/intelligence/skills/schema-48","page_id":"/docs/intelligence/skills/schema","tags":[],"type":"text","url":"/docs/intelligence/skills/schema#definition","content":"**Requirements**:"},"3891":{"id":"/docs/intelligence/skills/schema-49","page_id":"/docs/intelligence/skills/schema","tags":[],"type":"text","url":"/docs/intelligence/skills/schema#definition","content":"Must contain a `handler` function (it may be `async`, but doesn't have to be — it's awaited either way)"},"3892":{"id":"/docs/intelligence/skills/schema-50","page_id":"/docs/intelligence/skills/schema","tags":[],"type":"text","url":"/docs/intelligence/skills/schema#definition","content":"Cannot use blocked APIs such as `eval`, `Function`, `require`, `import`, or `process`"},"3893":{"id":"/docs/intelligence/skills/schema-51","page_id":"/docs/intelligence/skills/schema","tags":[],"type":"text","url":"/docs/intelligence/skills/schema#definition","content":"**Validation**: Cloodot analyzes the code for:"},"3894":{"id":"/docs/intelligence/skills/schema-52","page_id":"/docs/intelligence/skills/schema","tags":[],"type":"text","url":"/docs/intelligence/skills/schema#definition","content":"Presence of a handler function"},"3895":{"id":"/docs/intelligence/skills/schema-53","page_id":"/docs/intelligence/skills/schema","tags":[],"type":"text","url":"/docs/intelligence/skills/schema#definition","content":"Dangerous operations (blocked)"},"3896":{"id":"/docs/intelligence/skills/schema-54","page_id":"/docs/intelligence/skills/schema","tags":[],"type":"text","url":"/docs/intelligence/skills/schema#definition","content":"Syntax validity"},"3897":{"id":"/docs/intelligence/skills/schema-55","page_id":"/docs/intelligence/skills/schema","tags":[],"type":"text","url":"/docs/intelligence/skills/schema#definition","content":"**Valid definition structure:**"},"3898":{"id":"/docs/intelligence/skills/schema-56","page_id":"/docs/intelligence/skills/schema","tags":[],"type":"text","url":"/docs/intelligence/skills/schema#definition","content":"**Invalid patterns (will be rejected):**"},"3899":{"id":"/docs/intelligence/skills/schema-57","page_id":"/docs/intelligence/skills/schema","tags":[],"type":"text","url":"/docs/intelligence/skills/schema#parameters","content":"**Type**: JSON Schema object"},"3900":{"id":"/docs/intelligence/skills/schema-58","page_id":"/docs/intelligence/skills/schema","tags":[],"type":"text","url":"/docs/intelligence/skills/schema#parameters","content":"**Purpose**: Defines the input the AI agent should pass in"},"3901":{"id":"/docs/intelligence/skills/schema-59","page_id":"/docs/intelligence/skills/schema","tags":[],"type":"text","url":"/docs/intelligence/skills/schema#parameters","content":"**Format**: JSON Schema"},"3902":{"id":"/docs/intelligence/skills/schema-60","page_id":"/docs/intelligence/skills/schema","tags":[],"type":"text","url":"/docs/intelligence/skills/schema#parameters","content":"**Example — order status check:**"},"3903":{"id":"/docs/intelligence/skills/schema-61","page_id":"/docs/intelligence/skills/schema","tags":[],"type":"text","url":"/docs/intelligence/skills/schema#parameters","content":"**Supported parameter types:**"},"3904":{"id":"/docs/intelligence/skills/schema-62","page_id":"/docs/intelligence/skills/schema","tags":[],"type":"text","url":"/docs/intelligence/skills/schema#parameters","content":"`string`"},"3905":{"id":"/docs/intelligence/skills/schema-63","page_id":"/docs/intelligence/skills/schema","tags":[],"type":"text","url":"/docs/intelligence/skills/schema#parameters","content":"`number`"},"3906":{"id":"/docs/intelligence/skills/schema-64","page_id":"/docs/intelligence/skills/schema","tags":[],"type":"text","url":"/docs/intelligence/skills/schema#parameters","content":"`integer`"},"3907":{"id":"/docs/intelligence/skills/schema-65","page_id":"/docs/intelligence/skills/schema","tags":[],"type":"text","url":"/docs/intelligence/skills/schema#parameters","content":"`boolean`"},"3908":{"id":"/docs/intelligence/skills/schema-66","page_id":"/docs/intelligence/skills/schema","tags":[],"type":"text","url":"/docs/intelligence/skills/schema#parameters","content":"`array`"},"3909":{"id":"/docs/intelligence/skills/schema-67","page_id":"/docs/intelligence/skills/schema","tags":[],"type":"text","url":"/docs/intelligence/skills/schema#parameters","content":"`object`"},"3910":{"id":"/docs/intelligence/skills/schema-68","page_id":"/docs/intelligence/skills/schema","tags":[],"type":"text","url":"/docs/intelligence/skills/schema#response","content":"**Type**: JSON Schema object"},"3911":{"id":"/docs/intelligence/skills/schema-69","page_id":"/docs/intelligence/skills/schema","tags":[],"type":"text","url":"/docs/intelligence/skills/schema#response","content":"**Purpose**: Defines the shape of data the skill returns"},"3912":{"id":"/docs/intelligence/skills/schema-70","page_id":"/docs/intelligence/skills/schema","tags":[],"type":"text","url":"/docs/intelligence/skills/schema#response","content":"**Format**: JSON Schema"},"3913":{"id":"/docs/intelligence/skills/schema-71","page_id":"/docs/intelligence/skills/schema","tags":[],"type":"text","url":"/docs/intelligence/skills/schema#response","content":"**AI usage**: The AI agent reads this to know what to expect back"},"3914":{"id":"/docs/intelligence/skills/schema-72","page_id":"/docs/intelligence/skills/schema","tags":[],"type":"text","url":"/docs/intelligence/skills/schema#response","content":"**Example — order status response:**"},"3915":{"id":"/docs/intelligence/skills/schema-73","page_id":"/docs/intelligence/skills/schema","tags":[],"type":"text","url":"/docs/intelligence/skills/schema#buttons-optional","content":"Quick action buttons that appear after skill execution."},"3916":{"id":"/docs/intelligence/skills/schema-74","page_id":"/docs/intelligence/skills/schema","tags":[],"type":"text","url":"/docs/intelligence/skills/schema#buttons-optional","content":"**Structure:**"},"3917":{"id":"/docs/intelligence/skills/schema-75","page_id":"/docs/intelligence/skills/schema","tags":[],"type":"text","url":"/docs/intelligence/skills/schema#buttons-optional","content":"**Example:**"},"3918":{"id":"/docs/intelligence/skills/schema-76","page_id":"/docs/intelligence/skills/schema","tags":[],"type":"text","url":"/docs/intelligence/skills/schema#configuration-schema","content":"Skills can accept configuration values from the organization."},"3919":{"id":"/docs/intelligence/skills/schema-77","page_id":"/docs/intelligence/skills/schema","tags":[],"type":"text","url":"/docs/intelligence/skills/schema#supported-config-types","content":"**Config definition example:**"},"3920":{"id":"/docs/intelligence/skills/schema-78","page_id":"/docs/intelligence/skills/schema","tags":[],"type":"text","url":"/docs/intelligence/skills/schema#skillset-definition","content":"SkillSets are collections of related skills:"},"3921":{"id":"/docs/intelligence/skills/schema-79","page_id":"/docs/intelligence/skills/schema","tags":[],"type":"text","url":"/docs/intelligence/skills/schema#skillset-definition","content":"`logos` names the apps a skill set works with and Cloodot composes their marks\ninto one logo, resolving plain brand names against the\napp logo catalog. Responses return the\nstored slugs as `logoSlugs` and ready-to-render SVG URLs as `logoUrls`; writing\n`logoSlugs` back is accepted as an alias for `logos`. Pass `[]` to clear."},"3922":{"id":"/docs/intelligence/skills/schema-80","page_id":"/docs/intelligence/skills/schema","tags":[],"type":"text","url":"/docs/intelligence/skills/schema#common-validation-errors","content":"Error"},"3923":{"id":"/docs/intelligence/skills/schema-81","page_id":"/docs/intelligence/skills/schema","tags":[],"type":"text","url":"/docs/intelligence/skills/schema#common-validation-errors","content":"Cause"},"3924":{"id":"/docs/intelligence/skills/schema-82","page_id":"/docs/intelligence/skills/schema","tags":[],"type":"text","url":"/docs/intelligence/skills/schema#common-validation-errors","content":"Fix"},"3925":{"id":"/docs/intelligence/skills/schema-83","page_id":"/docs/intelligence/skills/schema","tags":[],"type":"text","url":"/docs/intelligence/skills/schema#common-validation-errors","content":"\"slug must be 1-64 chars, alphanumeric + underscore\""},"3926":{"id":"/docs/intelligence/skills/schema-84","page_id":"/docs/intelligence/skills/schema","tags":[],"type":"text","url":"/docs/intelligence/skills/schema#common-validation-errors","content":"Invalid slug format"},"3927":{"id":"/docs/intelligence/skills/schema-85","page_id":"/docs/intelligence/skills/schema","tags":[],"type":"text","url":"/docs/intelligence/skills/schema#common-validation-errors","content":"Use only lowercase, numbers, underscores"},"3928":{"id":"/docs/intelligence/skills/schema-86","page_id":"/docs/intelligence/skills/schema","tags":[],"type":"text","url":"/docs/intelligence/skills/schema#common-validation-errors","content":"\"slug must be unique\""},"3929":{"id":"/docs/intelligence/skills/schema-87","page_id":"/docs/intelligence/skills/schema","tags":[],"type":"text","url":"/docs/intelligence/skills/schema#common-validation-errors","content":"Slug already exists"},"3930":{"id":"/docs/intelligence/skills/schema-88","page_id":"/docs/intelligence/skills/schema","tags":[],"type":"text","url":"/docs/intelligence/skills/schema#common-validation-errors","content":"Choose a different slug"},"3931":{"id":"/docs/intelligence/skills/schema-89","page_id":"/docs/intelligence/skills/schema","tags":[],"type":"text","url":"/docs/intelligence/skills/schema#common-validation-errors","content":"\"handler function not found\""},"3932":{"id":"/docs/intelligence/skills/schema-90","page_id":"/docs/intelligence/skills/schema","tags":[],"type":"text","url":"/docs/intelligence/skills/schema#common-validation-errors","content":"No handler in definition"},"3933":{"id":"/docs/intelligence/skills/schema-91","page_id":"/docs/intelligence/skills/schema","tags":[],"type":"text","url":"/docs/intelligence/skills/schema#common-validation-errors","content":"Define `async function handler(input) {}`"},"3934":{"id":"/docs/intelligence/skills/schema-92","page_id":"/docs/intelligence/skills/schema","tags":[],"type":"text","url":"/docs/intelligence/skills/schema#common-validation-errors","content":"\"eval not allowed in definition\""},"3935":{"id":"/docs/intelligence/skills/schema-93","page_id":"/docs/intelligence/skills/schema","tags":[],"type":"text","url":"/docs/intelligence/skills/schema#common-validation-errors","content":"Using eval()"},"3936":{"id":"/docs/intelligence/skills/schema-94","page_id":"/docs/intelligence/skills/schema","tags":[],"type":"text","url":"/docs/intelligence/skills/schema#common-validation-errors","content":"Remove eval calls"},"3937":{"id":"/docs/intelligence/skills/schema-95","page_id":"/docs/intelligence/skills/schema","tags":[],"type":"text","url":"/docs/intelligence/skills/schema#common-validation-errors","content":"\"require not allowed in definition\""},"3938":{"id":"/docs/intelligence/skills/schema-96","page_id":"/docs/intelligence/skills/schema","tags":[],"type":"text","url":"/docs/intelligence/skills/schema#common-validation-errors","content":"Using require()"},"3939":{"id":"/docs/intelligence/skills/schema-97","page_id":"/docs/intelligence/skills/schema","tags":[],"type":"text","url":"/docs/intelligence/skills/schema#common-validation-errors","content":"Remove require calls"},"3940":{"id":"/docs/intelligence/skills/schema-98","page_id":"/docs/intelligence/skills/schema","tags":[],"type":"text","url":"/docs/intelligence/skills/schema#common-validation-errors","content":"\"name must be 1-100 characters\""},"3941":{"id":"/docs/intelligence/skills/schema-99","page_id":"/docs/intelligence/skills/schema","tags":[],"type":"text","url":"/docs/intelligence/skills/schema#common-validation-errors","content":"Name too long/short"},"3942":{"id":"/docs/intelligence/skills/schema-100","page_id":"/docs/intelligence/skills/schema","tags":[],"type":"text","url":"/docs/intelligence/skills/schema#common-validation-errors","content":"Adjust name length"},"3943":{"id":"/docs/intelligence/skills/schema-101","page_id":"/docs/intelligence/skills/schema","tags":[],"type":"text","url":"/docs/intelligence/skills/schema#common-validation-errors","content":"\"parameters must be valid JSON schema\""},"3944":{"id":"/docs/intelligence/skills/schema-102","page_id":"/docs/intelligence/skills/schema","tags":[],"type":"text","url":"/docs/intelligence/skills/schema#common-validation-errors","content":"Invalid schema"},"3945":{"id":"/docs/intelligence/skills/schema-103","page_id":"/docs/intelligence/skills/schema","tags":[],"type":"text","url":"/docs/intelligence/skills/schema#common-validation-errors","content":"Fix JSON schema syntax"},"3946":{"id":"/docs/intelligence/skills/schema-104","page_id":"/docs/intelligence/skills/schema","tags":[],"type":"text","url":"/docs/intelligence/skills/schema#deployment-checklist","content":"Before deploying a SkillSet:"},"3947":{"id":"/docs/intelligence/skills/schema-105","page_id":"/docs/intelligence/skills/schema","tags":[],"type":"text","url":"/docs/intelligence/skills/schema#deployment-checklist","content":"All slug values are unique"},"3948":{"id":"/docs/intelligence/skills/schema-106","page_id":"/docs/intelligence/skills/schema","tags":[],"type":"text","url":"/docs/intelligence/skills/schema#deployment-checklist","content":"Handler function is defined in each skill"},"3949":{"id":"/docs/intelligence/skills/schema-107","page_id":"/docs/intelligence/skills/schema","tags":[],"type":"text","url":"/docs/intelligence/skills/schema#deployment-checklist","content":"No blocked APIs (eval, Function, require, import, process)"},"3950":{"id":"/docs/intelligence/skills/schema-108","page_id":"/docs/intelligence/skills/schema","tags":[],"type":"text","url":"/docs/intelligence/skills/schema#deployment-checklist","content":"Parameters schema is valid JSON Schema"},"3951":{"id":"/docs/intelligence/skills/schema-109","page_id":"/docs/intelligence/skills/schema","tags":[],"type":"text","url":"/docs/intelligence/skills/schema#deployment-checklist","content":"Response schema is valid JSON Schema"},"3952":{"id":"/docs/intelligence/skills/schema-110","page_id":"/docs/intelligence/skills/schema","tags":[],"type":"text","url":"/docs/intelligence/skills/schema#deployment-checklist","content":"Description and prompt are meaningful"},"3953":{"id":"/docs/intelligence/skills/schema-111","page_id":"/docs/intelligence/skills/schema","tags":[],"type":"text","url":"/docs/intelligence/skills/schema#deployment-checklist","content":"Configuration values have defaults if optional"},"3954":{"id":"/docs/intelligence/skills/schema-112","page_id":"/docs/intelligence/skills/schema","tags":[],"type":"text","url":"/docs/intelligence/skills/schema#deployment-checklist","content":"Config keys are unique within SkillSet"},"3955":{"id":"/docs/intelligence/skills/schema-113","page_id":"/docs/intelligence/skills/schema","tags":[],"type":"text","url":"/docs/intelligence/skills/schema#deployment-checklist","content":"URLs (logo, privacy, terms) are valid if provided"},"3956":{"id":"/docs/intelligence/skills/security","page_id":"/docs/intelligence/skills/security","type":"page","content":"Skill Set Security","breadcrumbs":["Docs","AI and Automations","AI Intelligence","Skills"],"tags":[],"url":"/docs/intelligence/skills/security"},"3957":{"id":"/docs/intelligence/skills/security-0","page_id":"/docs/intelligence/skills/security","tags":[],"type":"text","url":"/docs/intelligence/skills/security","content":"How secrets, credentials, and data are handled when installing third-party skill sets."},"3958":{"id":"/docs/intelligence/skills/security-1","page_id":"/docs/intelligence/skills/security","type":"heading","tags":[],"url":"/docs/intelligence/skills/security#how-skills-run","content":"How skills run"},"3959":{"id":"/docs/intelligence/skills/security-2","page_id":"/docs/intelligence/skills/security","type":"heading","tags":[],"url":"/docs/intelligence/skills/security#secrets-and-credentials","content":"Secrets and credentials"},"3960":{"id":"/docs/intelligence/skills/security-3","page_id":"/docs/intelligence/skills/security","type":"heading","tags":[],"url":"/docs/intelligence/skills/security#what-happens-to-your-secrets","content":"What happens to your secrets"},"3961":{"id":"/docs/intelligence/skills/security-4","page_id":"/docs/intelligence/skills/security","type":"heading","tags":[],"url":"/docs/intelligence/skills/security#what-this-means-for-you","content":"What this means for you"},"3962":{"id":"/docs/intelligence/skills/security-5","page_id":"/docs/intelligence/skills/security","type":"heading","tags":[],"url":"/docs/intelligence/skills/security#best-practices","content":"Best practices"},"3963":{"id":"/docs/intelligence/skills/security-6","page_id":"/docs/intelligence/skills/security","type":"heading","tags":[],"url":"/docs/intelligence/skills/security#before-installing","content":"Before installing"},"3964":{"id":"/docs/intelligence/skills/security-7","page_id":"/docs/intelligence/skills/security","type":"heading","tags":[],"url":"/docs/intelligence/skills/security#managing-credentials","content":"Managing credentials"},"3965":{"id":"/docs/intelligence/skills/security-8","page_id":"/docs/intelligence/skills/security","type":"heading","tags":[],"url":"/docs/intelligence/skills/security#skill-sets-you-build-yourself","content":"Skill sets you build yourself"},"3966":{"id":"/docs/intelligence/skills/security-9","page_id":"/docs/intelligence/skills/security","type":"heading","tags":[],"url":"/docs/intelligence/skills/security#how-required-fields-are-enforced","content":"How required fields are enforced"},"3967":{"id":"/docs/intelligence/skills/security-10","page_id":"/docs/intelligence/skills/security","type":"heading","tags":[],"url":"/docs/intelligence/skills/security#data-shared-with-skills","content":"Data shared with skills"},"3968":{"id":"/docs/intelligence/skills/security-11","page_id":"/docs/intelligence/skills/security","type":"heading","tags":[],"url":"/docs/intelligence/skills/security#related","content":"Related"},"3969":{"id":"/docs/intelligence/skills/security-12","page_id":"/docs/intelligence/skills/security","tags":[],"type":"text","url":"/docs/intelligence/skills/security","content":"Read this before installing public or third-party skill sets, especially ones that require secrets or API keys."},"3970":{"id":"/docs/intelligence/skills/security-13","page_id":"/docs/intelligence/skills/security","tags":[],"type":"text","url":"/docs/intelligence/skills/security#how-skills-run","content":"Each skill in a skill set runs custom code in an isolated sandbox with strict CPU and memory limits. When a skill executes, it receives:"},"3971":{"id":"/docs/intelligence/skills/security-14","page_id":"/docs/intelligence/skills/security","tags":[],"type":"text","url":"/docs/intelligence/skills/security#how-skills-run","content":"**Configuration values** you entered during setup"},"3972":{"id":"/docs/intelligence/skills/security-15","page_id":"/docs/intelligence/skills/security","tags":[],"type":"text","url":"/docs/intelligence/skills/security#how-skills-run","content":"**Secret values** (API keys, tokens) you provided"},"3973":{"id":"/docs/intelligence/skills/security-16","page_id":"/docs/intelligence/skills/security","tags":[],"type":"text","url":"/docs/intelligence/skills/security#how-skills-run","content":"**Conversation context** such as contact name, email, and phone number"},"3974":{"id":"/docs/intelligence/skills/security-17","page_id":"/docs/intelligence/skills/security","tags":[],"type":"text","url":"/docs/intelligence/skills/security#how-skills-run","content":"The skill code uses these values to call external APIs and return results to your AI agent."},"3975":{"id":"/docs/intelligence/skills/security-18","page_id":"/docs/intelligence/skills/security","tags":[],"type":"text","url":"/docs/intelligence/skills/security#what-happens-to-your-secrets","content":"When you configure a skill set with secret fields (API keys, tokens, passwords):"},"3976":{"id":"/docs/intelligence/skills/security-19","page_id":"/docs/intelligence/skills/security","tags":[],"type":"text","url":"/docs/intelligence/skills/security#what-happens-to-your-secrets","content":"**Stored on Cloodot servers** — Values are saved to your installation's configuration."},"3977":{"id":"/docs/intelligence/skills/security-20","page_id":"/docs/intelligence/skills/security","tags":[],"type":"text","url":"/docs/intelligence/skills/security#what-happens-to-your-secrets","content":"**Passed to skill code at runtime** — Every time the skill executes, your secrets are available to the code."},"3978":{"id":"/docs/intelligence/skills/security-21","page_id":"/docs/intelligence/skills/security","tags":[],"type":"text","url":"/docs/intelligence/skills/security#what-happens-to-your-secrets","content":"**Accessible to the developer's code** — The skill set author's code can read and use these values."},"3979":{"id":"/docs/intelligence/skills/security-22","page_id":"/docs/intelligence/skills/security","tags":[],"type":"text","url":"/docs/intelligence/skills/security#what-this-means-for-you","content":"If you install a **public skill set** built by another organization and provide secret values:"},"3980":{"id":"/docs/intelligence/skills/security-23","page_id":"/docs/intelligence/skills/security","tags":[],"type":"text","url":"/docs/intelligence/skills/security#what-this-means-for-you","content":"The skill set code **can read your secrets** during execution"},"3981":{"id":"/docs/intelligence/skills/security-24","page_id":"/docs/intelligence/skills/security","tags":[],"type":"text","url":"/docs/intelligence/skills/security#what-this-means-for-you","content":"The code **can make network requests** to external servers"},"3982":{"id":"/docs/intelligence/skills/security-25","page_id":"/docs/intelligence/skills/security","tags":[],"type":"text","url":"/docs/intelligence/skills/security#what-this-means-for-you","content":"A malicious skill set could potentially **send your credentials to a third party**"},"3983":{"id":"/docs/intelligence/skills/security-26","page_id":"/docs/intelligence/skills/security","tags":[],"type":"text","url":"/docs/intelligence/skills/security#what-this-means-for-you","content":"It's similar to installing a third-party app or browser extension that requires API access."},"3984":{"id":"/docs/intelligence/skills/security-27","page_id":"/docs/intelligence/skills/security","tags":[],"type":"text","url":"/docs/intelligence/skills/security#before-installing","content":"**Review the developer** — Check who created the skill set and whether they're verified"},"3985":{"id":"/docs/intelligence/skills/security-28","page_id":"/docs/intelligence/skills/security","tags":[],"type":"text","url":"/docs/intelligence/skills/security#before-installing","content":"**Check the description** — Understand what the skill set does and why it needs credentials"},"3986":{"id":"/docs/intelligence/skills/security-29","page_id":"/docs/intelligence/skills/security","tags":[],"type":"text","url":"/docs/intelligence/skills/security#before-installing","content":"**Use scoped credentials** — Provide API keys with the minimum permissions needed"},"3987":{"id":"/docs/intelligence/skills/security-30","page_id":"/docs/intelligence/skills/security","tags":[],"type":"text","url":"/docs/intelligence/skills/security#before-installing","content":"**Prefer verified skill sets** — Look for the verified badge on public skill sets"},"3988":{"id":"/docs/intelligence/skills/security-31","page_id":"/docs/intelligence/skills/security","tags":[],"type":"text","url":"/docs/intelligence/skills/security#managing-credentials","content":"**Use dedicated API keys** — Create separate keys for skill sets instead of reusing admin keys"},"3989":{"id":"/docs/intelligence/skills/security-32","page_id":"/docs/intelligence/skills/security","tags":[],"type":"text","url":"/docs/intelligence/skills/security#managing-credentials","content":"**Rotate regularly** — Change credentials periodically, especially after uninstalling a skill set"},"3990":{"id":"/docs/intelligence/skills/security-33","page_id":"/docs/intelligence/skills/security","tags":[],"type":"text","url":"/docs/intelligence/skills/security#managing-credentials","content":"**Revoke on uninstall** — When you remove a skill set, revoke any API keys you provided to it"},"3991":{"id":"/docs/intelligence/skills/security-34","page_id":"/docs/intelligence/skills/security","tags":[],"type":"text","url":"/docs/intelligence/skills/security#skill-sets-you-build-yourself","content":"**Private by default** — Skill sets you create are private to your organization"},"3992":{"id":"/docs/intelligence/skills/security-35","page_id":"/docs/intelligence/skills/security","tags":[],"type":"text","url":"/docs/intelligence/skills/security#skill-sets-you-build-yourself","content":"**Test before publishing** — Thoroughly test before making a skill set public"},"3993":{"id":"/docs/intelligence/skills/security-36","page_id":"/docs/intelligence/skills/security","tags":[],"type":"text","url":"/docs/intelligence/skills/security#skill-sets-you-build-yourself","content":"**Document requirements** — Clearly explain why your skill set needs each configuration field"},"3994":{"id":"/docs/intelligence/skills/security-37","page_id":"/docs/intelligence/skills/security","tags":[],"type":"text","url":"/docs/intelligence/skills/security#how-required-fields-are-enforced","content":"When you install a skill set, Cloodot checks that every **required** configuration field has a value before the skill set can be used. Field types (number, select, secret, and so on) shape the inputs you see, but the skill set's own code is responsible for interpreting the values it receives."},"3995":{"id":"/docs/intelligence/skills/security-38","page_id":"/docs/intelligence/skills/security","tags":[],"type":"text","url":"/docs/intelligence/skills/security#how-required-fields-are-enforced","content":"These checks do not protect secrets from being read by skill set code — see the warnings above."},"3996":{"id":"/docs/intelligence/skills/security-39","page_id":"/docs/intelligence/skills/security","tags":[],"type":"text","url":"/docs/intelligence/skills/security#data-shared-with-skills","content":"When a skill executes during a conversation, it may receive contextual information, including:"},"3997":{"id":"/docs/intelligence/skills/security-40","page_id":"/docs/intelligence/skills/security","tags":[],"type":"text","url":"/docs/intelligence/skills/security#data-shared-with-skills","content":"Data"},"3998":{"id":"/docs/intelligence/skills/security-41","page_id":"/docs/intelligence/skills/security","tags":[],"type":"text","url":"/docs/intelligence/skills/security#data-shared-with-skills","content":"Description"},"3999":{"id":"/docs/intelligence/skills/security-42","page_id":"/docs/intelligence/skills/security","tags":[],"type":"text","url":"/docs/intelligence/skills/security#data-shared-with-skills","content":"Configuration values"},"4000":{"id":"/docs/intelligence/skills/security-43","page_id":"/docs/intelligence/skills/security","tags":[],"type":"text","url":"/docs/intelligence/skills/security#data-shared-with-skills","content":"Non-sensitive settings you entered during setup"},"4001":{"id":"/docs/intelligence/skills/security-44","page_id":"/docs/intelligence/skills/security","tags":[],"type":"text","url":"/docs/intelligence/skills/security#data-shared-with-skills","content":"Secret values"},"4002":{"id":"/docs/intelligence/skills/security-45","page_id":"/docs/intelligence/skills/security","tags":[],"type":"text","url":"/docs/intelligence/skills/security#data-shared-with-skills","content":"API keys, tokens, passwords (delivered separately to the code)"},"4003":{"id":"/docs/intelligence/skills/security-46","page_id":"/docs/intelligence/skills/security","tags":[],"type":"text","url":"/docs/intelligence/skills/security#data-shared-with-skills","content":"Contact name, email, phone"},"4004":{"id":"/docs/intelligence/skills/security-47","page_id":"/docs/intelligence/skills/security","tags":[],"type":"text","url":"/docs/intelligence/skills/security#data-shared-with-skills","content":"The customer's details, when available"},"4005":{"id":"/docs/intelligence/skills/security-48","page_id":"/docs/intelligence/skills/security","tags":[],"type":"text","url":"/docs/intelligence/skills/security#data-shared-with-skills","content":"Last message"},"4006":{"id":"/docs/intelligence/skills/security-49","page_id":"/docs/intelligence/skills/security","tags":[],"type":"text","url":"/docs/intelligence/skills/security#data-shared-with-skills","content":"The text of the customer's most recent message"},"4007":{"id":"/docs/intelligence/skills/security-50","page_id":"/docs/intelligence/skills/security","tags":[],"type":"text","url":"/docs/intelligence/skills/security#data-shared-with-skills","content":"Channel"},"4008":{"id":"/docs/intelligence/skills/security-51","page_id":"/docs/intelligence/skills/security","tags":[],"type":"text","url":"/docs/intelligence/skills/security#data-shared-with-skills","content":"The channel type and name (e.g. WhatsApp)"},"4009":{"id":"/docs/intelligence/skills/security-52","page_id":"/docs/intelligence/skills/security","tags":[],"type":"text","url":"/docs/intelligence/skills/security#data-shared-with-skills","content":"Organization name & timezone"},"4010":{"id":"/docs/intelligence/skills/security-53","page_id":"/docs/intelligence/skills/security","tags":[],"type":"text","url":"/docs/intelligence/skills/security#data-shared-with-skills","content":"Your organization's name and timezone"},"4011":{"id":"/docs/intelligence/skills/security-54","page_id":"/docs/intelligence/skills/security","tags":[],"type":"text","url":"/docs/intelligence/skills/security#data-shared-with-skills","content":"Conversation & contact IDs"},"4012":{"id":"/docs/intelligence/skills/security-55","page_id":"/docs/intelligence/skills/security","tags":[],"type":"text","url":"/docs/intelligence/skills/security#data-shared-with-skills","content":"Identifiers for the current conversation and contact"},"4013":{"id":"/docs/intelligence/skills/security-56","page_id":"/docs/intelligence/skills/security","tags":[],"type":"text","url":"/docs/intelligence/skills/security#data-shared-with-skills","content":"**All of this data is accessible** to the skill set code at runtime."},"4014":{"id":"/docs/intelligence/skills/security-57","page_id":"/docs/intelligence/skills/security","tags":[],"type":"text","url":"/docs/intelligence/skills/security#related","content":"Skill Sets — Overview of skill sets and how to use them"},"4015":{"id":"/docs/intelligence/skills/security-58","page_id":"/docs/intelligence/skills/security","tags":[],"type":"text","url":"/docs/intelligence/skills/security#related","content":"Creating Skills — Build your own secure skill sets"},"4016":{"id":"/docs/intelligence/skills/security-59","page_id":"/docs/intelligence/skills/security","tags":[],"type":"text","url":"/docs/intelligence/skills/security#related","content":"Security Settings — General account security settings"},"4017":{"id":"/docs/intelligence/skills/skill-sets","page_id":"/docs/intelligence/skills/skill-sets","type":"page","content":"Skill Sets","breadcrumbs":["Docs","AI and Automations","AI Intelligence","Skills"],"tags":[],"url":"/docs/intelligence/skills/skill-sets"},"4018":{"id":"/docs/intelligence/skills/skill-sets-0","page_id":"/docs/intelligence/skills/skill-sets","tags":[],"type":"text","url":"/docs/intelligence/skills/skill-sets","content":"Collections of custom skills that extend your AI agent's capabilities."},"4019":{"id":"/docs/intelligence/skills/skill-sets-1","page_id":"/docs/intelligence/skills/skill-sets","type":"heading","tags":[],"url":"/docs/intelligence/skills/skill-sets#what-a-skill-set-is","content":"What a Skill Set is"},"4020":{"id":"/docs/intelligence/skills/skill-sets-2","page_id":"/docs/intelligence/skills/skill-sets","type":"heading","tags":[],"url":"/docs/intelligence/skills/skill-sets#what-you-can-do-with-skill-sets","content":"What you can do with Skill Sets"},"4021":{"id":"/docs/intelligence/skills/skill-sets-3","page_id":"/docs/intelligence/skills/skill-sets","type":"heading","tags":[],"url":"/docs/intelligence/skills/skill-sets#what-individual-skills-can-do","content":"What individual skills can do"},"4022":{"id":"/docs/intelligence/skills/skill-sets-4","page_id":"/docs/intelligence/skills/skill-sets","type":"heading","tags":[],"url":"/docs/intelligence/skills/skill-sets#whats-inside-a-skill-set","content":"What's inside a Skill Set"},"4023":{"id":"/docs/intelligence/skills/skill-sets-5","page_id":"/docs/intelligence/skills/skill-sets","type":"heading","tags":[],"url":"/docs/intelligence/skills/skill-sets#opening-skill-sets","content":"Opening Skill Sets"},"4024":{"id":"/docs/intelligence/skills/skill-sets-6","page_id":"/docs/intelligence/skills/skill-sets","type":"heading","tags":[],"url":"/docs/intelligence/skills/skill-sets#managing-skill-sets","content":"Managing Skill Sets"},"4025":{"id":"/docs/intelligence/skills/skill-sets-7","page_id":"/docs/intelligence/skills/skill-sets","type":"heading","tags":[],"url":"/docs/intelligence/skills/skill-sets#three-tabs-on-the-page","content":"Three tabs on the page"},"4026":{"id":"/docs/intelligence/skills/skill-sets-8","page_id":"/docs/intelligence/skills/skill-sets","type":"heading","tags":[],"url":"/docs/intelligence/skills/skill-sets#install-a-skill-set","content":"Install a Skill Set"},"4027":{"id":"/docs/intelligence/skills/skill-sets-9","page_id":"/docs/intelligence/skills/skill-sets","type":"heading","tags":[],"url":"/docs/intelligence/skills/skill-sets#create-a-skill-set","content":"Create a Skill Set"},"4028":{"id":"/docs/intelligence/skills/skill-sets-10","page_id":"/docs/intelligence/skills/skill-sets","type":"heading","tags":[],"url":"/docs/intelligence/skills/skill-sets#how-installed-skill-sets-behave","content":"How installed Skill Sets behave"},"4029":{"id":"/docs/intelligence/skills/skill-sets-11","page_id":"/docs/intelligence/skills/skill-sets","type":"heading","tags":[],"url":"/docs/intelligence/skills/skill-sets#best-practices","content":"Best practices"},"4030":{"id":"/docs/intelligence/skills/skill-sets-12","page_id":"/docs/intelligence/skills/skill-sets","type":"heading","tags":[],"url":"/docs/intelligence/skills/skill-sets#choosing-skill-sets","content":"Choosing Skill Sets"},"4031":{"id":"/docs/intelligence/skills/skill-sets-13","page_id":"/docs/intelligence/skills/skill-sets","type":"heading","tags":[],"url":"/docs/intelligence/skills/skill-sets#managing-skill-sets-1","content":"Managing Skill Sets"},"4032":{"id":"/docs/intelligence/skills/skill-sets-14","page_id":"/docs/intelligence/skills/skill-sets","type":"heading","tags":[],"url":"/docs/intelligence/skills/skill-sets#build-custom-skills","content":"Build custom skills"},"4033":{"id":"/docs/intelligence/skills/skill-sets-15","page_id":"/docs/intelligence/skills/skill-sets","type":"heading","tags":[],"url":"/docs/intelligence/skills/skill-sets#security","content":"Security"},"4034":{"id":"/docs/intelligence/skills/skill-sets-16","page_id":"/docs/intelligence/skills/skill-sets","type":"heading","tags":[],"url":"/docs/intelligence/skills/skill-sets#advanced-integration","content":"Advanced integration"},"4035":{"id":"/docs/intelligence/skills/skill-sets-17","page_id":"/docs/intelligence/skills/skill-sets","type":"heading","tags":[],"url":"/docs/intelligence/skills/skill-sets#related-intelligence-features","content":"Related Intelligence features"},"4036":{"id":"/docs/intelligence/skills/skill-sets-18","page_id":"/docs/intelligence/skills/skill-sets","type":"heading","tags":[],"url":"/docs/intelligence/skills/skill-sets#whats-next","content":"What's next"},"4037":{"id":"/docs/intelligence/skills/skill-sets-19","page_id":"/docs/intelligence/skills/skill-sets","tags":[],"type":"text","url":"/docs/intelligence/skills/skill-sets","content":"**Skill Sets** are bundles of custom skills — specific actions your AI agent can take beyond conversation. Skills let the agent fetch data, integrate with external services, and run custom workflows."},"4038":{"id":"/docs/intelligence/skills/skill-sets-20","page_id":"/docs/intelligence/skills/skill-sets","tags":[],"type":"text","url":"/docs/intelligence/skills/skill-sets#what-a-skill-set-is","content":"**A bundle of related skills** — Grouped actions your agent can perform"},"4039":{"id":"/docs/intelligence/skills/skill-sets-21","page_id":"/docs/intelligence/skills/skill-sets","tags":[],"type":"text","url":"/docs/intelligence/skills/skill-sets#what-a-skill-set-is","content":"**Custom functionality** — Extend the agent with specific capabilities"},"4040":{"id":"/docs/intelligence/skills/skill-sets-22","page_id":"/docs/intelligence/skills/skill-sets","tags":[],"type":"text","url":"/docs/intelligence/skills/skill-sets#what-a-skill-set-is","content":"**Reusable** — Share and install across workspaces"},"4041":{"id":"/docs/intelligence/skills/skill-sets-23","page_id":"/docs/intelligence/skills/skill-sets","tags":[],"type":"text","url":"/docs/intelligence/skills/skill-sets#what-a-skill-set-is","content":"**Versioned** — Track changes and updates"},"4042":{"id":"/docs/intelligence/skills/skill-sets-24","page_id":"/docs/intelligence/skills/skill-sets","tags":[],"type":"text","url":"/docs/intelligence/skills/skill-sets#what-a-skill-set-is","content":"**Configurable** — Set up before use"},"4043":{"id":"/docs/intelligence/skills/skill-sets-25","page_id":"/docs/intelligence/skills/skill-sets","tags":[],"type":"text","url":"/docs/intelligence/skills/skill-sets#what-you-can-do-with-skill-sets","content":"Skill Sets let your agent:"},"4044":{"id":"/docs/intelligence/skills/skill-sets-26","page_id":"/docs/intelligence/skills/skill-sets","tags":[],"type":"text","url":"/docs/intelligence/skills/skill-sets#what-you-can-do-with-skill-sets","content":"**Perform actions** — Check orders, book appointments, and more"},"4045":{"id":"/docs/intelligence/skills/skill-sets-27","page_id":"/docs/intelligence/skills/skill-sets","tags":[],"type":"text","url":"/docs/intelligence/skills/skill-sets#what-you-can-do-with-skill-sets","content":"**Integrate services** — Connect to external APIs"},"4046":{"id":"/docs/intelligence/skills/skill-sets-28","page_id":"/docs/intelligence/skills/skill-sets","tags":[],"type":"text","url":"/docs/intelligence/skills/skill-sets#what-you-can-do-with-skill-sets","content":"**Run custom workflows** — Build specialized conversation flows"},"4047":{"id":"/docs/intelligence/skills/skill-sets-29","page_id":"/docs/intelligence/skills/skill-sets","tags":[],"type":"text","url":"/docs/intelligence/skills/skill-sets#what-you-can-do-with-skill-sets","content":"**Go beyond Q\\&A** — Add functionality past knowledge-based answers"},"4048":{"id":"/docs/intelligence/skills/skill-sets-30","page_id":"/docs/intelligence/skills/skill-sets","tags":[],"type":"text","url":"/docs/intelligence/skills/skill-sets#what-you-can-do-with-skill-sets","content":"**Automate tasks** — Handle complex operations on its own"},"4049":{"id":"/docs/intelligence/skills/skill-sets-31","page_id":"/docs/intelligence/skills/skill-sets","tags":[],"type":"text","url":"/docs/intelligence/skills/skill-sets#what-individual-skills-can-do","content":"Each skill within a Skill Set can:"},"4050":{"id":"/docs/intelligence/skills/skill-sets-32","page_id":"/docs/intelligence/skills/skill-sets","tags":[],"type":"text","url":"/docs/intelligence/skills/skill-sets#what-individual-skills-can-do","content":"**Fetch data** — Retrieve information from external sources"},"4051":{"id":"/docs/intelligence/skills/skill-sets-33","page_id":"/docs/intelligence/skills/skill-sets","tags":[],"type":"text","url":"/docs/intelligence/skills/skill-sets#what-individual-skills-can-do","content":"**Perform actions** — Create, update, or delete data"},"4052":{"id":"/docs/intelligence/skills/skill-sets-34","page_id":"/docs/intelligence/skills/skill-sets","tags":[],"type":"text","url":"/docs/intelligence/skills/skill-sets#what-individual-skills-can-do","content":"**Integrate APIs** — Connect with third-party services"},"4053":{"id":"/docs/intelligence/skills/skill-sets-35","page_id":"/docs/intelligence/skills/skill-sets","tags":[],"type":"text","url":"/docs/intelligence/skills/skill-sets#what-individual-skills-can-do","content":"**Process information** — Transform and analyze data"},"4054":{"id":"/docs/intelligence/skills/skill-sets-36","page_id":"/docs/intelligence/skills/skill-sets","tags":[],"type":"text","url":"/docs/intelligence/skills/skill-sets#what-individual-skills-can-do","content":"**Trigger workflows** — Kick off complex processes"},"4055":{"id":"/docs/intelligence/skills/skill-sets-37","page_id":"/docs/intelligence/skills/skill-sets","tags":[],"type":"text","url":"/docs/intelligence/skills/skill-sets#whats-inside-a-skill-set","content":"A Skill Set typically contains:"},"4056":{"id":"/docs/intelligence/skills/skill-sets-38","page_id":"/docs/intelligence/skills/skill-sets","tags":[],"type":"text","url":"/docs/intelligence/skills/skill-sets#whats-inside-a-skill-set","content":"**Name and description** — What the Skill Set does"},"4057":{"id":"/docs/intelligence/skills/skill-sets-39","page_id":"/docs/intelligence/skills/skill-sets","tags":[],"type":"text","url":"/docs/intelligence/skills/skill-sets#whats-inside-a-skill-set","content":"**Multiple skills** — Individual actions within the set"},"4058":{"id":"/docs/intelligence/skills/skill-sets-40","page_id":"/docs/intelligence/skills/skill-sets","tags":[],"type":"text","url":"/docs/intelligence/skills/skill-sets#whats-inside-a-skill-set","content":"**Configuration** — Settings required to run"},"4059":{"id":"/docs/intelligence/skills/skill-sets-41","page_id":"/docs/intelligence/skills/skill-sets","tags":[],"type":"text","url":"/docs/intelligence/skills/skill-sets#whats-inside-a-skill-set","content":"**Versioning** — Tracks updates and changes"},"4060":{"id":"/docs/intelligence/skills/skill-sets-42","page_id":"/docs/intelligence/skills/skill-sets","tags":[],"type":"text","url":"/docs/intelligence/skills/skill-sets#opening-skill-sets","content":"Go to your Cloodot dashboard."},"4061":{"id":"/docs/intelligence/skills/skill-sets-43","page_id":"/docs/intelligence/skills/skill-sets","tags":[],"type":"text","url":"/docs/intelligence/skills/skill-sets#opening-skill-sets","content":"Navigate to **Intelligence** → **Skill Sets**."},"4062":{"id":"/docs/intelligence/skills/skill-sets-44","page_id":"/docs/intelligence/skills/skill-sets","tags":[],"type":"text","url":"/docs/intelligence/skills/skill-sets#opening-skill-sets","content":"You'll see available Skill Sets and options to create or install new ones."},"4063":{"id":"/docs/intelligence/skills/skill-sets-45","page_id":"/docs/intelligence/skills/skill-sets","tags":[],"type":"text","url":"/docs/intelligence/skills/skill-sets#three-tabs-on-the-page","content":"**Installed** — Skill Sets currently in use"},"4064":{"id":"/docs/intelligence/skills/skill-sets-46","page_id":"/docs/intelligence/skills/skill-sets","tags":[],"type":"text","url":"/docs/intelligence/skills/skill-sets#three-tabs-on-the-page","content":"**Explore** — Skill Sets you can browse and install"},"4065":{"id":"/docs/intelligence/skills/skill-sets-47","page_id":"/docs/intelligence/skills/skill-sets","tags":[],"type":"text","url":"/docs/intelligence/skills/skill-sets#three-tabs-on-the-page","content":"**My Skill Sets** — Skill Sets you've created"},"4066":{"id":"/docs/intelligence/skills/skill-sets-48","page_id":"/docs/intelligence/skills/skill-sets","tags":[],"type":"text","url":"/docs/intelligence/skills/skill-sets#install-a-skill-set","content":"Browse available Skill Sets."},"4067":{"id":"/docs/intelligence/skills/skill-sets-49","page_id":"/docs/intelligence/skills/skill-sets","tags":[],"type":"text","url":"/docs/intelligence/skills/skill-sets#install-a-skill-set","content":"Click a Skill Set to view its details."},"4068":{"id":"/docs/intelligence/skills/skill-sets-50","page_id":"/docs/intelligence/skills/skill-sets","tags":[],"type":"text","url":"/docs/intelligence/skills/skill-sets#install-a-skill-set","content":"Click **Install**."},"4069":{"id":"/docs/intelligence/skills/skill-sets-51","page_id":"/docs/intelligence/skills/skill-sets","tags":[],"type":"text","url":"/docs/intelligence/skills/skill-sets#install-a-skill-set","content":"Configure any required settings."},"4070":{"id":"/docs/intelligence/skills/skill-sets-52","page_id":"/docs/intelligence/skills/skill-sets","tags":[],"type":"text","url":"/docs/intelligence/skills/skill-sets#install-a-skill-set","content":"The Skill Set is now available for your agent to use."},"4071":{"id":"/docs/intelligence/skills/skill-sets-53","page_id":"/docs/intelligence/skills/skill-sets","tags":[],"type":"text","url":"/docs/intelligence/skills/skill-sets#create-a-skill-set","content":"You can create Skill Sets by:"},"4072":{"id":"/docs/intelligence/skills/skill-sets-54","page_id":"/docs/intelligence/skills/skill-sets","tags":[],"type":"text","url":"/docs/intelligence/skills/skill-sets#create-a-skill-set","content":"**Writing custom code** — Build skills manually in the dashboard"},"4073":{"id":"/docs/intelligence/skills/skill-sets-55","page_id":"/docs/intelligence/skills/skill-sets","tags":[],"type":"text","url":"/docs/intelligence/skills/skill-sets#create-a-skill-set","content":"**Forking** — Copy and modify an existing public Skill Set"},"4074":{"id":"/docs/intelligence/skills/skill-sets-56","page_id":"/docs/intelligence/skills/skill-sets","tags":[],"type":"text","url":"/docs/intelligence/skills/skill-sets#create-a-skill-set","content":"**Generating with AI** — Available through the Developer API and the Cloodot MCP server (not the dashboard)"},"4075":{"id":"/docs/intelligence/skills/skill-sets-57","page_id":"/docs/intelligence/skills/skill-sets","tags":[],"type":"text","url":"/docs/intelligence/skills/skill-sets#create-a-skill-set","content":"For a step-by-step walkthrough, see Creating Skills and Skill Schema."},"4076":{"id":"/docs/intelligence/skills/skill-sets-58","page_id":"/docs/intelligence/skills/skill-sets","tags":[],"type":"text","url":"/docs/intelligence/skills/skill-sets#how-installed-skill-sets-behave","content":"Once installed, Skill Sets are:"},"4077":{"id":"/docs/intelligence/skills/skill-sets-59","page_id":"/docs/intelligence/skills/skill-sets","tags":[],"type":"text","url":"/docs/intelligence/skills/skill-sets#how-installed-skill-sets-behave","content":"**Automatically available** — The agent uses skills when appropriate"},"4078":{"id":"/docs/intelligence/skills/skill-sets-60","page_id":"/docs/intelligence/skills/skill-sets","tags":[],"type":"text","url":"/docs/intelligence/skills/skill-sets#how-installed-skill-sets-behave","content":"**Context-aware** — Skills activate based on conversation context"},"4079":{"id":"/docs/intelligence/skills/skill-sets-61","page_id":"/docs/intelligence/skills/skill-sets","tags":[],"type":"text","url":"/docs/intelligence/skills/skill-sets#how-installed-skill-sets-behave","content":"**Tracked** — Skill usage is logged for monitoring"},"4080":{"id":"/docs/intelligence/skills/skill-sets-62","page_id":"/docs/intelligence/skills/skill-sets","tags":[],"type":"text","url":"/docs/intelligence/skills/skill-sets#choosing-skill-sets","content":"**Relevance** — Install Skill Sets that match your business needs"},"4081":{"id":"/docs/intelligence/skills/skill-sets-63","page_id":"/docs/intelligence/skills/skill-sets","tags":[],"type":"text","url":"/docs/intelligence/skills/skill-sets#choosing-skill-sets","content":"**Compatibility** — Confirm they work with your setup"},"4082":{"id":"/docs/intelligence/skills/skill-sets-64","page_id":"/docs/intelligence/skills/skill-sets","tags":[],"type":"text","url":"/docs/intelligence/skills/skill-sets#choosing-skill-sets","content":"**Documentation** — Review the Skill Set's docs before installing"},"4083":{"id":"/docs/intelligence/skills/skill-sets-65","page_id":"/docs/intelligence/skills/skill-sets","tags":[],"type":"text","url":"/docs/intelligence/skills/skill-sets#choosing-skill-sets","content":"**Security** — Review Skill Set Security before providing API keys or secrets to third-party Skill Sets"},"4084":{"id":"/docs/intelligence/skills/skill-sets-66","page_id":"/docs/intelligence/skills/skill-sets","tags":[],"type":"text","url":"/docs/intelligence/skills/skill-sets#choosing-skill-sets","content":"**Testing** — Test in the playground before deploying"},"4085":{"id":"/docs/intelligence/skills/skill-sets-67","page_id":"/docs/intelligence/skills/skill-sets","tags":[],"type":"text","url":"/docs/intelligence/skills/skill-sets#managing-skill-sets-1","content":"**Keep them updated** — Stay on recent versions"},"4086":{"id":"/docs/intelligence/skills/skill-sets-68","page_id":"/docs/intelligence/skills/skill-sets","tags":[],"type":"text","url":"/docs/intelligence/skills/skill-sets#managing-skill-sets-1","content":"**Monitor usage** — Track which skills get used most"},"4087":{"id":"/docs/intelligence/skills/skill-sets-69","page_id":"/docs/intelligence/skills/skill-sets","tags":[],"type":"text","url":"/docs/intelligence/skills/skill-sets#managing-skill-sets-1","content":"**Review performance** — Assess effectiveness"},"4088":{"id":"/docs/intelligence/skills/skill-sets-70","page_id":"/docs/intelligence/skills/skill-sets","tags":[],"type":"text","url":"/docs/intelligence/skills/skill-sets#managing-skill-sets-1","content":"**Remove unused ones** — Uninstall what you don't need"},"4089":{"id":"/docs/intelligence/skills/skill-sets-71","page_id":"/docs/intelligence/skills/skill-sets","tags":[],"type":"text","url":"/docs/intelligence/skills/skill-sets#build-custom-skills","content":"**Skills Overview** — Skill system architecture and concepts"},"4090":{"id":"/docs/intelligence/skills/skill-sets-72","page_id":"/docs/intelligence/skills/skill-sets","tags":[],"type":"text","url":"/docs/intelligence/skills/skill-sets#build-custom-skills","content":"**Creating Skills** — Step-by-step build guide"},"4091":{"id":"/docs/intelligence/skills/skill-sets-73","page_id":"/docs/intelligence/skills/skill-sets","tags":[],"type":"text","url":"/docs/intelligence/skills/skill-sets#build-custom-skills","content":"**Skill Schema** — Technical structure and validation rules"},"4092":{"id":"/docs/intelligence/skills/skill-sets-74","page_id":"/docs/intelligence/skills/skill-sets","tags":[],"type":"text","url":"/docs/intelligence/skills/skill-sets#security","content":"**Skill Set Security** — How secrets and data are handled by third-party Skill Sets"},"4093":{"id":"/docs/intelligence/skills/skill-sets-75","page_id":"/docs/intelligence/skills/skill-sets","tags":[],"type":"text","url":"/docs/intelligence/skills/skill-sets#advanced-integration","content":"**MCP Servers** — Connect external services via Model Context Protocol"},"4094":{"id":"/docs/intelligence/skills/skill-sets-76","page_id":"/docs/intelligence/skills/skill-sets","tags":[],"type":"text","url":"/docs/intelligence/skills/skill-sets#advanced-integration","content":"**Copilot Settings** — Configure advanced AI features and integrations"},"4095":{"id":"/docs/intelligence/skills/skill-sets-77","page_id":"/docs/intelligence/skills/skill-sets","tags":[],"type":"text","url":"/docs/intelligence/skills/skill-sets#advanced-integration","content":"**Integrations** — Connect external tools and services"},"4096":{"id":"/docs/intelligence/skills/skill-sets-78","page_id":"/docs/intelligence/skills/skill-sets","tags":[],"type":"text","url":"/docs/intelligence/skills/skill-sets#related-intelligence-features","content":"**AI Agent Configuration** — Configure your agent to use Skill Sets"},"4097":{"id":"/docs/intelligence/skills/skill-sets-79","page_id":"/docs/intelligence/skills/skill-sets","tags":[],"type":"text","url":"/docs/intelligence/skills/skill-sets#related-intelligence-features","content":"**Knowledge Base** — Complement skills with knowledge"},"4098":{"id":"/docs/intelligence/skills/skill-sets-80","page_id":"/docs/intelligence/skills/skill-sets","tags":[],"type":"text","url":"/docs/intelligence/skills/skill-sets#related-intelligence-features","content":"**FAQ Management** — FAQs that work alongside skills"},"4099":{"id":"/docs/intelligence/skills/skill-sets-81","page_id":"/docs/intelligence/skills/skill-sets","tags":[],"type":"text","url":"/docs/intelligence/skills/skill-sets#whats-next","content":"Explore available Skill Sets in your dashboard."},"4100":{"id":"/docs/intelligence/skills/skill-sets-82","page_id":"/docs/intelligence/skills/skill-sets","tags":[],"type":"text","url":"/docs/intelligence/skills/skill-sets#whats-next","content":"Install Skill Sets that match your needs."},"4101":{"id":"/docs/intelligence/skills/skill-sets-83","page_id":"/docs/intelligence/skills/skill-sets","tags":[],"type":"text","url":"/docs/intelligence/skills/skill-sets#whats-next","content":"Configure your AI Agent to use installed Skill Sets."},"4102":{"id":"/docs/intelligence/skills/skill-sets-84","page_id":"/docs/intelligence/skills/skill-sets","tags":[],"type":"text","url":"/docs/intelligence/skills/skill-sets#whats-next","content":"Monitor how Skill Sets extend your agent's capabilities."},"4103":{"id":"/docs/intelligence/skills/skill-sets-85","page_id":"/docs/intelligence/skills/skill-sets","tags":[],"type":"text","url":"/docs/intelligence/skills/skill-sets#whats-next","content":"Ready to build your own? Start with the Skills Overview and Creating Skills guides."},"4104":{"id":"/docs/knowledge/collections","page_id":"/docs/knowledge/collections","type":"page","content":"Collections","breadcrumbs":["Docs","AI and Automations","Knowledge","Collections"],"tags":[],"url":"/docs/knowledge/collections"},"4105":{"id":"/docs/knowledge/collections-0","page_id":"/docs/knowledge/collections","tags":[],"type":"text","url":"/docs/knowledge/collections","content":"Curate product and service catalogs your AI can showcase inside conversations."},"4106":{"id":"/docs/knowledge/collections-1","page_id":"/docs/knowledge/collections","type":"heading","tags":[],"url":"/docs/knowledge/collections#what-collections-give-you","content":"What collections give you"},"4107":{"id":"/docs/knowledge/collections-2","page_id":"/docs/knowledge/collections","type":"heading","tags":[],"url":"/docs/knowledge/collections#opening-collections","content":"Opening Collections"},"4108":{"id":"/docs/knowledge/collections-3","page_id":"/docs/knowledge/collections","type":"heading","tags":[],"url":"/docs/knowledge/collections#creating-a-collection","content":"Creating a collection"},"4109":{"id":"/docs/knowledge/collections-4","page_id":"/docs/knowledge/collections","type":"heading","tags":[],"url":"/docs/knowledge/collections#adding-items-to-a-collection","content":"Adding items to a collection"},"4110":{"id":"/docs/knowledge/collections-5","page_id":"/docs/knowledge/collections","type":"heading","tags":[],"url":"/docs/knowledge/collections#adding-items-one-by-one","content":"Adding items one by one"},"4111":{"id":"/docs/knowledge/collections-6","page_id":"/docs/knowledge/collections","type":"heading","tags":[],"url":"/docs/knowledge/collections#importing-items-from-a-csv","content":"Importing items from a CSV"},"4112":{"id":"/docs/knowledge/collections-7","page_id":"/docs/knowledge/collections","type":"heading","tags":[],"url":"/docs/knowledge/collections#how-your-ai-agent-uses-collections","content":"How your AI agent uses collections"},"4113":{"id":"/docs/knowledge/collections-8","page_id":"/docs/knowledge/collections","type":"heading","tags":[],"url":"/docs/knowledge/collections#handing-an-item-to-a-skill-set","content":"Handing an item to a skill set"},"4114":{"id":"/docs/knowledge/collections-9","page_id":"/docs/knowledge/collections","type":"heading","tags":[],"url":"/docs/knowledge/collections#item-details","content":"Item details"},"4115":{"id":"/docs/knowledge/collections-10","page_id":"/docs/knowledge/collections","type":"heading","tags":[],"url":"/docs/knowledge/collections#images","content":"Images"},"4116":{"id":"/docs/knowledge/collections-11","page_id":"/docs/knowledge/collections","type":"heading","tags":[],"url":"/docs/knowledge/collections#buttons","content":"Buttons"},"4117":{"id":"/docs/knowledge/collections-12","page_id":"/docs/knowledge/collections","type":"heading","tags":[],"url":"/docs/knowledge/collections#managing-collections","content":"Managing collections"},"4118":{"id":"/docs/knowledge/collections-13","page_id":"/docs/knowledge/collections","type":"heading","tags":[],"url":"/docs/knowledge/collections#edit-a-collection","content":"Edit a collection"},"4119":{"id":"/docs/knowledge/collections-14","page_id":"/docs/knowledge/collections","type":"heading","tags":[],"url":"/docs/knowledge/collections#edit-items","content":"Edit items"},"4120":{"id":"/docs/knowledge/collections-15","page_id":"/docs/knowledge/collections","type":"heading","tags":[],"url":"/docs/knowledge/collections#hide-an-item-from-ai-search","content":"Hide an item from AI search"},"4121":{"id":"/docs/knowledge/collections-16","page_id":"/docs/knowledge/collections","type":"heading","tags":[],"url":"/docs/knowledge/collections#see-what-the-agent-is-actually-showing","content":"See what the agent is actually showing"},"4122":{"id":"/docs/knowledge/collections-17","page_id":"/docs/knowledge/collections","type":"heading","tags":[],"url":"/docs/knowledge/collections#delete-items-or-collections","content":"Delete items or collections"},"4123":{"id":"/docs/knowledge/collections-18","page_id":"/docs/knowledge/collections","type":"heading","tags":[],"url":"/docs/knowledge/collections#plan-limits","content":"Plan limits"},"4124":{"id":"/docs/knowledge/collections-19","page_id":"/docs/knowledge/collections","type":"heading","tags":[],"url":"/docs/knowledge/collections#tips-for-great-collections","content":"Tips for great collections"},"4125":{"id":"/docs/knowledge/collections-20","page_id":"/docs/knowledge/collections","type":"heading","tags":[],"url":"/docs/knowledge/collections#write-clear-titles","content":"Write clear titles"},"4126":{"id":"/docs/knowledge/collections-21","page_id":"/docs/knowledge/collections","type":"heading","tags":[],"url":"/docs/knowledge/collections#add-descriptive-subtitles","content":"Add descriptive subtitles"},"4127":{"id":"/docs/knowledge/collections-22","page_id":"/docs/knowledge/collections","type":"heading","tags":[],"url":"/docs/knowledge/collections#use-quality-images","content":"Use quality images"},"4128":{"id":"/docs/knowledge/collections-23","page_id":"/docs/knowledge/collections","type":"heading","tags":[],"url":"/docs/knowledge/collections#keep-collections-focused","content":"Keep collections focused"},"4129":{"id":"/docs/knowledge/collections-24","page_id":"/docs/knowledge/collections","type":"heading","tags":[],"url":"/docs/knowledge/collections#update-regularly","content":"Update regularly"},"4130":{"id":"/docs/knowledge/collections-25","page_id":"/docs/knowledge/collections","type":"heading","tags":[],"url":"/docs/knowledge/collections#troubleshooting","content":"Troubleshooting"},"4131":{"id":"/docs/knowledge/collections-26","page_id":"/docs/knowledge/collections","type":"heading","tags":[],"url":"/docs/knowledge/collections#agent-isnt-showing-collection-items","content":"Agent isn't showing collection items"},"4132":{"id":"/docs/knowledge/collections-27","page_id":"/docs/knowledge/collections","type":"heading","tags":[],"url":"/docs/knowledge/collections#images-arent-displaying","content":"Images aren't displaying"},"4133":{"id":"/docs/knowledge/collections-28","page_id":"/docs/knowledge/collections","type":"heading","tags":[],"url":"/docs/knowledge/collections#csv-import-issues","content":"CSV import issues"},"4134":{"id":"/docs/knowledge/collections-29","page_id":"/docs/knowledge/collections","type":"heading","tags":[],"url":"/docs/knowledge/collections#related","content":"Related"},"4135":{"id":"/docs/knowledge/collections-30","page_id":"/docs/knowledge/collections","type":"heading","tags":[],"url":"/docs/knowledge/collections#whats-next","content":"What's next?"},"4136":{"id":"/docs/knowledge/collections-31","page_id":"/docs/knowledge/collections","tags":[],"type":"text","url":"/docs/knowledge/collections","content":"**Collections** put your products, services, or any curated content right inside customer conversations. When someone asks \"What do you sell?\" or \"Show me your options,\" your AI agent can present a visual carousel of items — with images, descriptions, and action buttons."},"4137":{"id":"/docs/knowledge/collections-32","page_id":"/docs/knowledge/collections","tags":[],"type":"text","url":"/docs/knowledge/collections","content":"Think of a collection as a mini storefront inside your chat. Customers browse, tap, and take action without ever leaving the conversation."},"4138":{"id":"/docs/knowledge/collections-33","page_id":"/docs/knowledge/collections","tags":[],"type":"text","url":"/docs/knowledge/collections#what-collections-give-you","content":"**Visual product cards in chat** — Customers see items as carousels, not walls of text"},"4139":{"id":"/docs/knowledge/collections-34","page_id":"/docs/knowledge/collections","tags":[],"type":"text","url":"/docs/knowledge/collections#what-collections-give-you","content":"**AI-driven selling** — The agent finds and presents the right items based on what customers ask for"},"4140":{"id":"/docs/knowledge/collections-35","page_id":"/docs/knowledge/collections","tags":[],"type":"text","url":"/docs/knowledge/collections#what-collections-give-you","content":"**One place to manage catalogs** — Everything lives in the Cloodot dashboard"},"4141":{"id":"/docs/knowledge/collections-36","page_id":"/docs/knowledge/collections","tags":[],"type":"text","url":"/docs/knowledge/collections#what-collections-give-you","content":"**Bulk imports** — Upload a CSV to add hundreds of items at once"},"4142":{"id":"/docs/knowledge/collections-37","page_id":"/docs/knowledge/collections","tags":[],"type":"text","url":"/docs/knowledge/collections#what-collections-give-you","content":"**Shopify integration** — When connected, your AI agent references Shopify product data alongside your collections"},"4143":{"id":"/docs/knowledge/collections-38","page_id":"/docs/knowledge/collections","tags":[],"type":"text","url":"/docs/knowledge/collections#opening-collections","content":"Go to **Intelligence** → **Collections** from your dashboard. The **Catalog** tab lists all your collections — what is in each one, where it came from, and how often the agent has shown it — and is where you create new ones. The **Insights** tab beside it reports what the agent actually did with them."},"4144":{"id":"/docs/knowledge/collections-39","page_id":"/docs/knowledge/collections","tags":[],"type":"text","url":"/docs/knowledge/collections#creating-a-collection","content":"Click **Create Collection**."},"4145":{"id":"/docs/knowledge/collections-40","page_id":"/docs/knowledge/collections","tags":[],"type":"text","url":"/docs/knowledge/collections#creating-a-collection","content":"Give it a name (e.g., \"Summer Sale\" or \"Our Services\")."},"4146":{"id":"/docs/knowledge/collections-41","page_id":"/docs/knowledge/collections","tags":[],"type":"text","url":"/docs/knowledge/collections#creating-a-collection","content":"Add an optional description so your team knows what it's for."},"4147":{"id":"/docs/knowledge/collections-42","page_id":"/docs/knowledge/collections","tags":[],"type":"text","url":"/docs/knowledge/collections#creating-a-collection","content":"Save it."},"4148":{"id":"/docs/knowledge/collections-43","page_id":"/docs/knowledge/collections","tags":[],"type":"text","url":"/docs/knowledge/collections#creating-a-collection","content":"That's it — your collection is ready for items."},"4149":{"id":"/docs/knowledge/collections-44","page_id":"/docs/knowledge/collections","tags":[],"type":"text","url":"/docs/knowledge/collections#creating-a-collection","content":"Collection names must be unique within your workspace. Pick something descriptive so your team can find it."},"4150":{"id":"/docs/knowledge/collections-45","page_id":"/docs/knowledge/collections","tags":[],"type":"text","url":"/docs/knowledge/collections#adding-items-to-a-collection","content":"Each item in a collection can have:"},"4151":{"id":"/docs/knowledge/collections-46","page_id":"/docs/knowledge/collections","tags":[],"type":"text","url":"/docs/knowledge/collections#adding-items-to-a-collection","content":"**Title** — The name of the product or service (required)"},"4152":{"id":"/docs/knowledge/collections-47","page_id":"/docs/knowledge/collections","tags":[],"type":"text","url":"/docs/knowledge/collections#adding-items-to-a-collection","content":"**Subtitle** — A short description, price, or details"},"4153":{"id":"/docs/knowledge/collections-48","page_id":"/docs/knowledge/collections","tags":[],"type":"text","url":"/docs/knowledge/collections#adding-items-to-a-collection","content":"**Image** — A photo of the product or service"},"4154":{"id":"/docs/knowledge/collections-49","page_id":"/docs/knowledge/collections","tags":[],"type":"text","url":"/docs/knowledge/collections#adding-items-to-a-collection","content":"**Buttons** — Up to 2 action buttons (like \"View Details\" or \"Buy Now\")"},"4155":{"id":"/docs/knowledge/collections-50","page_id":"/docs/knowledge/collections","tags":[],"type":"text","url":"/docs/knowledge/collections#adding-items-one-by-one","content":"Open the collection."},"4156":{"id":"/docs/knowledge/collections-51","page_id":"/docs/knowledge/collections","tags":[],"type":"text","url":"/docs/knowledge/collections#adding-items-one-by-one","content":"Click **Add Item**."},"4157":{"id":"/docs/knowledge/collections-52","page_id":"/docs/knowledge/collections","tags":[],"type":"text","url":"/docs/knowledge/collections#adding-items-one-by-one","content":"Fill in the title, subtitle, and other details."},"4158":{"id":"/docs/knowledge/collections-53","page_id":"/docs/knowledge/collections","tags":[],"type":"text","url":"/docs/knowledge/collections#adding-items-one-by-one","content":"Add buttons if customers should be able to take action."},"4159":{"id":"/docs/knowledge/collections-54","page_id":"/docs/knowledge/collections","tags":[],"type":"text","url":"/docs/knowledge/collections#adding-items-one-by-one","content":"Save."},"4160":{"id":"/docs/knowledge/collections-55","page_id":"/docs/knowledge/collections","tags":[],"type":"text","url":"/docs/knowledge/collections#importing-items-from-a-csv","content":"Got a spreadsheet of products? Import them in one go."},"4161":{"id":"/docs/knowledge/collections-56","page_id":"/docs/knowledge/collections","tags":[],"type":"text","url":"/docs/knowledge/collections#importing-items-from-a-csv","content":"Open the collection and click **Import**."},"4162":{"id":"/docs/knowledge/collections-57","page_id":"/docs/knowledge/collections","tags":[],"type":"text","url":"/docs/knowledge/collections#importing-items-from-a-csv","content":"Upload your CSV (up to 10 MB, up to 1,000 rows)."},"4163":{"id":"/docs/knowledge/collections-58","page_id":"/docs/knowledge/collections","tags":[],"type":"text","url":"/docs/knowledge/collections#importing-items-from-a-csv","content":"Map your columns — title, subtitle, image URL, and so on."},"4164":{"id":"/docs/knowledge/collections-59","page_id":"/docs/knowledge/collections","tags":[],"type":"text","url":"/docs/knowledge/collections#importing-items-from-a-csv","content":"Review the mapping and start the import."},"4165":{"id":"/docs/knowledge/collections-60","page_id":"/docs/knowledge/collections","tags":[],"type":"text","url":"/docs/knowledge/collections#importing-items-from-a-csv","content":"Watch the progress as items are added."},"4166":{"id":"/docs/knowledge/collections-61","page_id":"/docs/knowledge/collections","tags":[],"type":"text","url":"/docs/knowledge/collections#importing-items-from-a-csv","content":"Your CSV can include columns for title, subtitle, image URL, media type, and up to 2 buttons (each with text, type, and value)."},"4167":{"id":"/docs/knowledge/collections-62","page_id":"/docs/knowledge/collections","tags":[],"type":"text","url":"/docs/knowledge/collections#importing-items-from-a-csv","content":"If your CSV contains items already in the collection, choose whether to skip duplicates or update them with the new data."},"4168":{"id":"/docs/knowledge/collections-63","page_id":"/docs/knowledge/collections","tags":[],"type":"text","url":"/docs/knowledge/collections#how-your-ai-agent-uses-collections","content":"When a customer asks something like:"},"4169":{"id":"/docs/knowledge/collections-64","page_id":"/docs/knowledge/collections","tags":[],"type":"text","url":"/docs/knowledge/collections#how-your-ai-agent-uses-collections","content":"\"What phones do you have?\""},"4170":{"id":"/docs/knowledge/collections-65","page_id":"/docs/knowledge/collections","tags":[],"type":"text","url":"/docs/knowledge/collections#how-your-ai-agent-uses-collections","content":"\"Show me your dessert menu\""},"4171":{"id":"/docs/knowledge/collections-66","page_id":"/docs/knowledge/collections","tags":[],"type":"text","url":"/docs/knowledge/collections#how-your-ai-agent-uses-collections","content":"\"Do you have anything under $50?\""},"4172":{"id":"/docs/knowledge/collections-67","page_id":"/docs/knowledge/collections","tags":[],"type":"text","url":"/docs/knowledge/collections#how-your-ai-agent-uses-collections","content":"The agent searches your collections, finds the most relevant items, and presents them as a visual carousel in the conversation. Customers can scroll through items, see images and descriptions, and tap buttons to take action."},"4173":{"id":"/docs/knowledge/collections-68","page_id":"/docs/knowledge/collections","tags":[],"type":"text","url":"/docs/knowledge/collections#how-your-ai-agent-uses-collections","content":"Search is semantic — it understands meaning, not just keywords. So \"affordable laptops\" finds items even if the word \"affordable\" doesn't appear in your data."},"4174":{"id":"/docs/knowledge/collections-69","page_id":"/docs/knowledge/collections","tags":[],"type":"text","url":"/docs/knowledge/collections#how-your-ai-agent-uses-collections","content":"Collections work automatically with every AI Persona. No extra configuration needed — if you have collections, your agent can use them."},"4175":{"id":"/docs/knowledge/collections-70","page_id":"/docs/knowledge/collections","tags":[],"type":"text","url":"/docs/knowledge/collections#handing-an-item-to-a-skill-set","content":"A collection knows what you sell. It does not know what is on the shelf this minute, and it cannot take a payment — those need a live call to the system that owns them, which is what a skill set does."},"4176":{"id":"/docs/knowledge/collections-71","page_id":"/docs/knowledge/collections","tags":[],"type":"text","url":"/docs/knowledge/collections#handing-an-item-to-a-skill-set","content":"The two join up on their own. Every item the agent shows carries a reference — the product's ID in whatever system feeds the collection — and the agent passes that reference to the skill it calls next. So a conversation runs:"},"4177":{"id":"/docs/knowledge/collections-72","page_id":"/docs/knowledge/collections","tags":[],"type":"text","url":"/docs/knowledge/collections#handing-an-item-to-a-skill-set","content":"*\"Show me running shoes\"* → **Collections** finds them and shows the carousel"},"4178":{"id":"/docs/knowledge/collections-73","page_id":"/docs/knowledge/collections","tags":[],"type":"text","url":"/docs/knowledge/collections#handing-an-item-to-a-skill-set","content":"*\"Is the second one in size 9?\"* → the **Shopify** skill set checks the store live"},"4179":{"id":"/docs/knowledge/collections-74","page_id":"/docs/knowledge/collections","tags":[],"type":"text","url":"/docs/knowledge/collections#handing-an-item-to-a-skill-set","content":"*\"Add it to my cart\"* → the same skill set builds the cart and returns a checkout link"},"4180":{"id":"/docs/knowledge/collections-75","page_id":"/docs/knowledge/collections","tags":[],"type":"text","url":"/docs/knowledge/collections#handing-an-item-to-a-skill-set","content":"The customer never repeats a product name, and you never maintain a second catalogue inside a skill. This is why first-party skill sets don't search products: that's this feature's job, and doing it twice would give one question two answers."},"4181":{"id":"/docs/knowledge/collections-76","page_id":"/docs/knowledge/collections","tags":[],"type":"text","url":"/docs/knowledge/collections#images","content":"Add product photos to make items stand out. Provide an image URL or upload a file. Supported formats: **PNG, JPEG, or WebP**, up to **5 MB**."},"4182":{"id":"/docs/knowledge/collections-77","page_id":"/docs/knowledge/collections","tags":[],"type":"text","url":"/docs/knowledge/collections#images","content":"A good image is the difference between a customer scrolling past and stopping to look."},"4183":{"id":"/docs/knowledge/collections-78","page_id":"/docs/knowledge/collections","tags":[],"type":"text","url":"/docs/knowledge/collections#buttons","content":"Each item can have up to 2 buttons. Two types:"},"4184":{"id":"/docs/knowledge/collections-79","page_id":"/docs/knowledge/collections","tags":[],"type":"text","url":"/docs/knowledge/collections#buttons","content":"**URL** — Opens a link (great for \"View Product\" or \"Learn More\")"},"4185":{"id":"/docs/knowledge/collections-80","page_id":"/docs/knowledge/collections","tags":[],"type":"text","url":"/docs/knowledge/collections#buttons","content":"**Postback** — Sends a message back to the conversation (useful for \"I'm interested\" or \"Add to cart\")"},"4186":{"id":"/docs/knowledge/collections-81","page_id":"/docs/knowledge/collections","tags":[],"type":"text","url":"/docs/knowledge/collections#edit-a-collection","content":"Click any collection to change its name or description. You can also add, edit, or remove items here."},"4187":{"id":"/docs/knowledge/collections-82","page_id":"/docs/knowledge/collections","tags":[],"type":"text","url":"/docs/knowledge/collections#edit-items","content":"Click any item to update its title, subtitle, image, or buttons. Changing the title or subtitle re-indexes the item, so your agent can find it with the updated text."},"4188":{"id":"/docs/knowledge/collections-83","page_id":"/docs/knowledge/collections","tags":[],"type":"text","url":"/docs/knowledge/collections#hide-an-item-from-ai-search","content":"Some items belong in your collection but shouldn't be offered to customers — a discontinued line you still have records for, something out of stock, an in-store-only product, or a test item."},"4189":{"id":"/docs/knowledge/collections-84","page_id":"/docs/knowledge/collections","tags":[],"type":"text","url":"/docs/knowledge/collections#hide-an-item-from-ai-search","content":"Switch **AI search*&#x2A; off on the item's row to hide it. In card view, use the item's &#x2A;*⋯** menu → **Hide from AI search**."},"4190":{"id":"/docs/knowledge/collections-85","page_id":"/docs/knowledge/collections","tags":[],"type":"text","url":"/docs/knowledge/collections#hide-an-item-from-ai-search","content":"A hidden item:"},"4191":{"id":"/docs/knowledge/collections-86","page_id":"/docs/knowledge/collections","tags":[],"type":"text","url":"/docs/knowledge/collections#hide-an-item-from-ai-search","content":"**Won't be found or offered by your agent** — it disappears from carousels and from the answers the agent writes."},"4192":{"id":"/docs/knowledge/collections-87","page_id":"/docs/knowledge/collections","tags":[],"type":"text","url":"/docs/knowledge/collections#hide-an-item-from-ai-search","content":"**Stays in the collection** — it's still listed, still editable, and you can still send it yourself or include it in a template carousel."},"4193":{"id":"/docs/knowledge/collections-88","page_id":"/docs/knowledge/collections","tags":[],"type":"text","url":"/docs/knowledge/collections#hide-an-item-from-ai-search","content":"**Shows as \"Excluded\"** in the Status column, so it's clear the item isn't waiting on indexing."},"4194":{"id":"/docs/knowledge/collections-89","page_id":"/docs/knowledge/collections","tags":[],"type":"text","url":"/docs/knowledge/collections#hide-an-item-from-ai-search","content":"To hide several at once, select the items and choose **Hide from AI search** in the action bar. Switching an item back on re-indexes it, so give it a moment before it starts appearing in searches again."},"4195":{"id":"/docs/knowledge/collections-90","page_id":"/docs/knowledge/collections","tags":[],"type":"text","url":"/docs/knowledge/collections#hide-an-item-from-ai-search","content":"Hiding is not a fix for an item the agent picks at the wrong moment — that usually means the description needs to be more specific. Hide items you don't want sold; rewrite items that aren't matching well."},"4196":{"id":"/docs/knowledge/collections-91","page_id":"/docs/knowledge/collections","tags":[],"type":"text","url":"/docs/knowledge/collections#see-what-the-agent-is-actually-showing","content":"The **Displays** column on the Catalog tab counts how many times the agent put an item from each collection in front of a customer over the last 30 days, with a sparkline of the daily shape behind it. Open a collection and every item row carries the same reading over the last 14 days."},"4197":{"id":"/docs/knowledge/collections-92","page_id":"/docs/knowledge/collections","tags":[],"type":"text","url":"/docs/knowledge/collections#see-what-the-agent-is-actually-showing","content":"For the full picture — volume over time, which collections carry the work, and how much of your catalog is used at all — switch to the **Insights** tab. Managing a catalog and measuring it are the same screen; see Collection Insights."},"4198":{"id":"/docs/knowledge/collections-93","page_id":"/docs/knowledge/collections","tags":[],"type":"text","url":"/docs/knowledge/collections#delete-items-or-collections","content":"You can delete individual items or entire collections. Deleting a collection removes all its items too."},"4199":{"id":"/docs/knowledge/collections-94","page_id":"/docs/knowledge/collections","tags":[],"type":"text","url":"/docs/knowledge/collections#delete-items-or-collections","content":"Deleting is permanent. Once a collection or item is gone, your agent can no longer show it to customers."},"4200":{"id":"/docs/knowledge/collections-95","page_id":"/docs/knowledge/collections","tags":[],"type":"text","url":"/docs/knowledge/collections#plan-limits","content":"The number of collections you can create depends on your plan:"},"4201":{"id":"/docs/knowledge/collections-96","page_id":"/docs/knowledge/collections","tags":[],"type":"text","url":"/docs/knowledge/collections#plan-limits","content":"Plan"},"4202":{"id":"/docs/knowledge/collections-97","page_id":"/docs/knowledge/collections","tags":[],"type":"text","url":"/docs/knowledge/collections#plan-limits","content":"Collections"},"4203":{"id":"/docs/knowledge/collections-98","page_id":"/docs/knowledge/collections","tags":[],"type":"text","url":"/docs/knowledge/collections#plan-limits","content":"Basic"},"4204":{"id":"/docs/knowledge/collections-99","page_id":"/docs/knowledge/collections","tags":[],"type":"text","url":"/docs/knowledge/collections#plan-limits","content":"1"},"4205":{"id":"/docs/knowledge/collections-100","page_id":"/docs/knowledge/collections","tags":[],"type":"text","url":"/docs/knowledge/collections#plan-limits","content":"Starter"},"4206":{"id":"/docs/knowledge/collections-101","page_id":"/docs/knowledge/collections","tags":[],"type":"text","url":"/docs/knowledge/collections#plan-limits","content":"3"},"4207":{"id":"/docs/knowledge/collections-102","page_id":"/docs/knowledge/collections","tags":[],"type":"text","url":"/docs/knowledge/collections#plan-limits","content":"Growth"},"4208":{"id":"/docs/knowledge/collections-103","page_id":"/docs/knowledge/collections","tags":[],"type":"text","url":"/docs/knowledge/collections#plan-limits","content":"10"},"4209":{"id":"/docs/knowledge/collections-104","page_id":"/docs/knowledge/collections","tags":[],"type":"text","url":"/docs/knowledge/collections#plan-limits","content":"There's no limit on the number of items within each collection — add as many as you need."},"4210":{"id":"/docs/knowledge/collections-105","page_id":"/docs/knowledge/collections","tags":[],"type":"text","url":"/docs/knowledge/collections#write-clear-titles","content":"\"iPhone 15 Pro Max 256GB\" beats \"Product #4829.\" Customers see titles, and your agent uses them to match search queries."},"4211":{"id":"/docs/knowledge/collections-106","page_id":"/docs/knowledge/collections","tags":[],"type":"text","url":"/docs/knowledge/collections#add-descriptive-subtitles","content":"Include price, size, color, or availability. Subtitles help customers decide and help your agent find the right items."},"4212":{"id":"/docs/knowledge/collections-107","page_id":"/docs/knowledge/collections","tags":[],"type":"text","url":"/docs/knowledge/collections#use-quality-images","content":"A clear product photo builds trust and makes your carousel look professional. Make sure image URLs are publicly accessible and load quickly."},"4213":{"id":"/docs/knowledge/collections-108","page_id":"/docs/knowledge/collections","tags":[],"type":"text","url":"/docs/knowledge/collections#keep-collections-focused","content":"\"Winter Jackets\" beats \"All Products.\" Smaller, well-organized collections help your agent serve up more relevant results."},"4214":{"id":"/docs/knowledge/collections-109","page_id":"/docs/knowledge/collections","tags":[],"type":"text","url":"/docs/knowledge/collections#update-regularly","content":"Remove discontinued items, update prices, and add new products. Stale collections frustrate customers."},"4215":{"id":"/docs/knowledge/collections-110","page_id":"/docs/knowledge/collections","tags":[],"type":"text","url":"/docs/knowledge/collections#agent-isnt-showing-collection-items","content":"Make sure you have at least one collection with items. Then:"},"4216":{"id":"/docs/knowledge/collections-111","page_id":"/docs/knowledge/collections","tags":[],"type":"text","url":"/docs/knowledge/collections#agent-isnt-showing-collection-items","content":"Check that items have titles (required for search indexing)"},"4217":{"id":"/docs/knowledge/collections-112","page_id":"/docs/knowledge/collections","tags":[],"type":"text","url":"/docs/knowledge/collections#agent-isnt-showing-collection-items","content":"Give newly added items a moment to be indexed — it's not instant"},"4218":{"id":"/docs/knowledge/collections-113","page_id":"/docs/knowledge/collections","tags":[],"type":"text","url":"/docs/knowledge/collections#agent-isnt-showing-collection-items","content":"Check the item's **AI search** switch — an item marked **Excluded** is hidden on purpose"},"4219":{"id":"/docs/knowledge/collections-114","page_id":"/docs/knowledge/collections","tags":[],"type":"text","url":"/docs/knowledge/collections#images-arent-displaying","content":"Check that the image is in a supported format. Then:"},"4220":{"id":"/docs/knowledge/collections-115","page_id":"/docs/knowledge/collections","tags":[],"type":"text","url":"/docs/knowledge/collections#images-arent-displaying","content":"Confirm it's a PNG, JPEG, or WebP file (up to 5 MB)"},"4221":{"id":"/docs/knowledge/collections-116","page_id":"/docs/knowledge/collections","tags":[],"type":"text","url":"/docs/knowledge/collections#images-arent-displaying","content":"Make sure the image is publicly accessible (not behind a login)"},"4222":{"id":"/docs/knowledge/collections-117","page_id":"/docs/knowledge/collections","tags":[],"type":"text","url":"/docs/knowledge/collections#csv-import-issues","content":"Check that your file is under 10 MB and has fewer than 1,000 rows. Then:"},"4223":{"id":"/docs/knowledge/collections-118","page_id":"/docs/knowledge/collections","tags":[],"type":"text","url":"/docs/knowledge/collections#csv-import-issues","content":"Make sure it's a valid CSV with column headers"},"4224":{"id":"/docs/knowledge/collections-119","page_id":"/docs/knowledge/collections","tags":[],"type":"text","url":"/docs/knowledge/collections#csv-import-issues","content":"Verify every row has a title — it's the only required field"},"4225":{"id":"/docs/knowledge/collections-120","page_id":"/docs/knowledge/collections","tags":[],"type":"text","url":"/docs/knowledge/collections#related","content":"Knowledge Base — Teach your agent about your business with text, PDFs, and web links"},"4226":{"id":"/docs/knowledge/collections-121","page_id":"/docs/knowledge/collections","tags":[],"type":"text","url":"/docs/knowledge/collections#related","content":"AI Agent — Configure how the agent uses collections and other tools"},"4227":{"id":"/docs/knowledge/collections-122","page_id":"/docs/knowledge/collections","tags":[],"type":"text","url":"/docs/knowledge/collections#related","content":"Skill Sets — Add custom abilities"},"4228":{"id":"/docs/knowledge/collections-123","page_id":"/docs/knowledge/collections","tags":[],"type":"text","url":"/docs/knowledge/collections#related","content":"Integrations — Connect Shopify and other services"},"4229":{"id":"/docs/knowledge/collections-124","page_id":"/docs/knowledge/collections","tags":[],"type":"text","url":"/docs/knowledge/collections#related","content":"Collection Insights — See how much of your catalog the agent actually uses"},"4230":{"id":"/docs/knowledge/collections-125","page_id":"/docs/knowledge/collections","tags":[],"type":"text","url":"/docs/knowledge/collections#whats-next","content":"Create your first collection and add a few items."},"4231":{"id":"/docs/knowledge/collections-126","page_id":"/docs/knowledge/collections","tags":[],"type":"text","url":"/docs/knowledge/collections#whats-next","content":"Test it in the playground — ask the agent about the products you added."},"4232":{"id":"/docs/knowledge/collections-127","page_id":"/docs/knowledge/collections","tags":[],"type":"text","url":"/docs/knowledge/collections#whats-next","content":"Build your Knowledge Base to complement collections with policies and FAQs."},"4233":{"id":"/docs/knowledge/collections-128","page_id":"/docs/knowledge/collections","tags":[],"type":"text","url":"/docs/knowledge/collections#whats-next","content":"Connect Shopify to give the agent access to your store's product data."},"4234":{"id":"/docs/knowledge/collections-129","page_id":"/docs/knowledge/collections","tags":[],"type":"text","url":"/docs/knowledge/collections#whats-next","content":"Ready to teach your agent more? Build your Knowledge Base."},"4235":{"id":"/docs/knowledge/collections/shopify","page_id":"/docs/knowledge/collections/shopify","type":"page","content":"Shopify Collections","breadcrumbs":["Docs","AI and Automations","Knowledge","Collections"],"tags":[],"url":"/docs/knowledge/collections/shopify"},"4236":{"id":"/docs/knowledge/collections/shopify-0","page_id":"/docs/knowledge/collections/shopify","tags":[],"type":"text","url":"/docs/knowledge/collections/shopify","content":"Sync your Shopify catalogue into Cloodot so the AI agent can answer product questions."},"4237":{"id":"/docs/knowledge/collections/shopify-1","page_id":"/docs/knowledge/collections/shopify","tags":[],"type":"text","url":"/docs/knowledge/collections/shopify","content":"Shopify Collections pull your store's products into Cloodot as a collection, so the AI agent can answer questions about availability, pricing, and variants."},"4238":{"id":"/docs/knowledge/collections/shopify-2","page_id":"/docs/knowledge/collections/shopify","tags":[],"type":"text","url":"/docs/knowledge/collections/shopify","content":"This page is being written. In the meantime, ask us at support\\@cloodot.com."},"4239":{"id":"/docs/knowledge/collections/whatsapp-catalogues","page_id":"/docs/knowledge/collections/whatsapp-catalogues","type":"page","content":"WhatsApp Catalogues","breadcrumbs":["Docs","AI and Automations","Knowledge","Collections"],"tags":[],"url":"/docs/knowledge/collections/whatsapp-catalogues"},"4240":{"id":"/docs/knowledge/collections/whatsapp-catalogues-0","page_id":"/docs/knowledge/collections/whatsapp-catalogues","tags":[],"type":"text","url":"/docs/knowledge/collections/whatsapp-catalogues","content":"Sync Meta Commerce Manager catalogues into Cloodot so your AI can showcase products in conversations."},"4241":{"id":"/docs/knowledge/collections/whatsapp-catalogues-1","page_id":"/docs/knowledge/collections/whatsapp-catalogues","type":"heading","tags":[],"url":"/docs/knowledge/collections/whatsapp-catalogues#prerequisites","content":"Prerequisites"},"4242":{"id":"/docs/knowledge/collections/whatsapp-catalogues-2","page_id":"/docs/knowledge/collections/whatsapp-catalogues","type":"heading","tags":[],"url":"/docs/knowledge/collections/whatsapp-catalogues#browse-your-catalogues","content":"Browse your catalogues"},"4243":{"id":"/docs/knowledge/collections/whatsapp-catalogues-3","page_id":"/docs/knowledge/collections/whatsapp-catalogues","type":"heading","tags":[],"url":"/docs/knowledge/collections/whatsapp-catalogues#filter-the-list","content":"Filter the list"},"4244":{"id":"/docs/knowledge/collections/whatsapp-catalogues-4","page_id":"/docs/knowledge/collections/whatsapp-catalogues","type":"heading","tags":[],"url":"/docs/knowledge/collections/whatsapp-catalogues#sync-catalogues","content":"Sync catalogues"},"4245":{"id":"/docs/knowledge/collections/whatsapp-catalogues-5","page_id":"/docs/knowledge/collections/whatsapp-catalogues","type":"heading","tags":[],"url":"/docs/knowledge/collections/whatsapp-catalogues#manage-a-single-catalogue","content":"Manage a single catalogue"},"4246":{"id":"/docs/knowledge/collections/whatsapp-catalogues-6","page_id":"/docs/knowledge/collections/whatsapp-catalogues","type":"heading","tags":[],"url":"/docs/knowledge/collections/whatsapp-catalogues#what-you-can-do","content":"What you can do"},"4247":{"id":"/docs/knowledge/collections/whatsapp-catalogues-7","page_id":"/docs/knowledge/collections/whatsapp-catalogues","type":"heading","tags":[],"url":"/docs/knowledge/collections/whatsapp-catalogues#tips","content":"Tips"},"4248":{"id":"/docs/knowledge/collections/whatsapp-catalogues-8","page_id":"/docs/knowledge/collections/whatsapp-catalogues","type":"heading","tags":[],"url":"/docs/knowledge/collections/whatsapp-catalogues#related-topics","content":"Related topics"},"4249":{"id":"/docs/knowledge/collections/whatsapp-catalogues-9","page_id":"/docs/knowledge/collections/whatsapp-catalogues","tags":[],"type":"text","url":"/docs/knowledge/collections/whatsapp-catalogues","content":"Sync the product catalogues you've set up in Meta Commerce Manager into Cloodot. Your AI Persona can then reference products inside WhatsApp conversations — sharing images, prices, and details where customers are asking."},"4250":{"id":"/docs/knowledge/collections/whatsapp-catalogues-10","page_id":"/docs/knowledge/collections/whatsapp-catalogues","tags":[],"type":"text","url":"/docs/knowledge/collections/whatsapp-catalogues","content":"Open the command palette (**⌘K** / **Ctrl+K**) and search for **Catalogues** to manage your synced WhatsApp catalogues."},"4251":{"id":"/docs/knowledge/collections/whatsapp-catalogues-11","page_id":"/docs/knowledge/collections/whatsapp-catalogues","tags":[],"type":"text","url":"/docs/knowledge/collections/whatsapp-catalogues","content":"Catalogues live in **Meta Commerce Manager** — Cloodot pulls them in and keeps them in sync. Manage products, inventory, and pricing in Meta."},"4252":{"id":"/docs/knowledge/collections/whatsapp-catalogues-12","page_id":"/docs/knowledge/collections/whatsapp-catalogues","tags":[],"type":"text","url":"/docs/knowledge/collections/whatsapp-catalogues#prerequisites","content":"A connected WhatsApp Business number"},"4253":{"id":"/docs/knowledge/collections/whatsapp-catalogues-13","page_id":"/docs/knowledge/collections/whatsapp-catalogues","tags":[],"type":"text","url":"/docs/knowledge/collections/whatsapp-catalogues#prerequisites","content":"A catalogue created in **Meta Commerce Manager** and linked to your WhatsApp Business account"},"4254":{"id":"/docs/knowledge/collections/whatsapp-catalogues-14","page_id":"/docs/knowledge/collections/whatsapp-catalogues","tags":[],"type":"text","url":"/docs/knowledge/collections/whatsapp-catalogues#browse-your-catalogues","content":"The page lists every catalogue synced to your workspace, with:"},"4255":{"id":"/docs/knowledge/collections/whatsapp-catalogues-15","page_id":"/docs/knowledge/collections/whatsapp-catalogues","tags":[],"type":"text","url":"/docs/knowledge/collections/whatsapp-catalogues#browse-your-catalogues","content":"The **catalogue name**"},"4256":{"id":"/docs/knowledge/collections/whatsapp-catalogues-16","page_id":"/docs/knowledge/collections/whatsapp-catalogues","tags":[],"type":"text","url":"/docs/knowledge/collections/whatsapp-catalogues#browse-your-catalogues","content":"The **number of products** it contains"},"4257":{"id":"/docs/knowledge/collections/whatsapp-catalogues-17","page_id":"/docs/knowledge/collections/whatsapp-catalogues","tags":[],"type":"text","url":"/docs/knowledge/collections/whatsapp-catalogues#browse-your-catalogues","content":"**Last synced** timestamp"},"4258":{"id":"/docs/knowledge/collections/whatsapp-catalogues-18","page_id":"/docs/knowledge/collections/whatsapp-catalogues","tags":[],"type":"text","url":"/docs/knowledge/collections/whatsapp-catalogues#browse-your-catalogues","content":"A **Status** badge"},"4259":{"id":"/docs/knowledge/collections/whatsapp-catalogues-19","page_id":"/docs/knowledge/collections/whatsapp-catalogues","tags":[],"type":"text","url":"/docs/knowledge/collections/whatsapp-catalogues#browse-your-catalogues","content":"A **view** action to open and manage products"},"4260":{"id":"/docs/knowledge/collections/whatsapp-catalogues-20","page_id":"/docs/knowledge/collections/whatsapp-catalogues","tags":[],"type":"text","url":"/docs/knowledge/collections/whatsapp-catalogues#filter-the-list","content":"**Search** — Type to filter catalogues by name"},"4261":{"id":"/docs/knowledge/collections/whatsapp-catalogues-21","page_id":"/docs/knowledge/collections/whatsapp-catalogues","tags":[],"type":"text","url":"/docs/knowledge/collections/whatsapp-catalogues#filter-the-list","content":"**Channel** — If you have more than one WhatsApp channel, use the channel selector to filter catalogues by number (or pick **All Channels**)"},"4262":{"id":"/docs/knowledge/collections/whatsapp-catalogues-22","page_id":"/docs/knowledge/collections/whatsapp-catalogues","tags":[],"type":"text","url":"/docs/knowledge/collections/whatsapp-catalogues#sync-catalogues","content":"Click **Sync Catalogues*&#x2A; to pull the latest catalogues and products from Meta. The button shows &#x2A;*\"Syncing...\"** while it runs."},"4263":{"id":"/docs/knowledge/collections/whatsapp-catalogues-23","page_id":"/docs/knowledge/collections/whatsapp-catalogues","tags":[],"type":"text","url":"/docs/knowledge/collections/whatsapp-catalogues#sync-catalogues","content":"Run a sync any time you've added, removed, or updated products in Meta Commerce Manager. A periodic background sync runs automatically — manual syncs are for when you need changes reflected immediately."},"4264":{"id":"/docs/knowledge/collections/whatsapp-catalogues-24","page_id":"/docs/knowledge/collections/whatsapp-catalogues","tags":[],"type":"text","url":"/docs/knowledge/collections/whatsapp-catalogues#sync-catalogues","content":"Without a connected WhatsApp channel, you'll see &#x2A;*\"No WhatsApp Channel Connected\"** with a **Connect WhatsApp** button. Syncing is disabled until a channel is linked."},"4265":{"id":"/docs/knowledge/collections/whatsapp-catalogues-25","page_id":"/docs/knowledge/collections/whatsapp-catalogues","tags":[],"type":"text","url":"/docs/knowledge/collections/whatsapp-catalogues#manage-a-single-catalogue","content":"Click any catalogue to open the products view, which shows:"},"4266":{"id":"/docs/knowledge/collections/whatsapp-catalogues-26","page_id":"/docs/knowledge/collections/whatsapp-catalogues","tags":[],"type":"text","url":"/docs/knowledge/collections/whatsapp-catalogues#manage-a-single-catalogue","content":"The catalogue name in the header"},"4267":{"id":"/docs/knowledge/collections/whatsapp-catalogues-27","page_id":"/docs/knowledge/collections/whatsapp-catalogues","tags":[],"type":"text","url":"/docs/knowledge/collections/whatsapp-catalogues#manage-a-single-catalogue","content":"A list of products with name, image, price, and product **ID** (the Meta retailer ID)"},"4268":{"id":"/docs/knowledge/collections/whatsapp-catalogues-28","page_id":"/docs/knowledge/collections/whatsapp-catalogues","tags":[],"type":"text","url":"/docs/knowledge/collections/whatsapp-catalogues#manage-a-single-catalogue","content":"Tools to search, filter, and open product details"},"4269":{"id":"/docs/knowledge/collections/whatsapp-catalogues-29","page_id":"/docs/knowledge/collections/whatsapp-catalogues","tags":[],"type":"text","url":"/docs/knowledge/collections/whatsapp-catalogues#what-you-can-do","content":"**Browse products** — Scroll or search through everything in the catalogue"},"4270":{"id":"/docs/knowledge/collections/whatsapp-catalogues-30","page_id":"/docs/knowledge/collections/whatsapp-catalogues","tags":[],"type":"text","url":"/docs/knowledge/collections/whatsapp-catalogues#what-you-can-do","content":"**Edit product details** — Adjust how a product appears in Cloodot"},"4271":{"id":"/docs/knowledge/collections/whatsapp-catalogues-31","page_id":"/docs/knowledge/collections/whatsapp-catalogues","tags":[],"type":"text","url":"/docs/knowledge/collections/whatsapp-catalogues#what-you-can-do","content":"**Delete products** — Remove items you don't want your AI to reference"},"4272":{"id":"/docs/knowledge/collections/whatsapp-catalogues-32","page_id":"/docs/knowledge/collections/whatsapp-catalogues","tags":[],"type":"text","url":"/docs/knowledge/collections/whatsapp-catalogues#what-you-can-do","content":"**Bulk actions** — Select multiple products at once for larger edits"},"4273":{"id":"/docs/knowledge/collections/whatsapp-catalogues-33","page_id":"/docs/knowledge/collections/whatsapp-catalogues","tags":[],"type":"text","url":"/docs/knowledge/collections/whatsapp-catalogues#what-you-can-do","content":"Deleting a product here removes it from Cloodot only — your Meta catalogue is untouched. To permanently remove products, delete them in Meta Commerce Manager."},"4274":{"id":"/docs/knowledge/collections/whatsapp-catalogues-34","page_id":"/docs/knowledge/collections/whatsapp-catalogues","tags":[],"type":"text","url":"/docs/knowledge/collections/whatsapp-catalogues#tips","content":"**Clear titles and descriptions** — Cleaner product data helps your AI match customer questions accurately."},"4275":{"id":"/docs/knowledge/collections/whatsapp-catalogues-35","page_id":"/docs/knowledge/collections/whatsapp-catalogues","tags":[],"type":"text","url":"/docs/knowledge/collections/whatsapp-catalogues#tips","content":"**High-quality images** — WhatsApp shows product images inline in the chat, so make sure they look sharp."},"4276":{"id":"/docs/knowledge/collections/whatsapp-catalogues-36","page_id":"/docs/knowledge/collections/whatsapp-catalogues","tags":[],"type":"text","url":"/docs/knowledge/collections/whatsapp-catalogues#tips","content":"**Keep inventory honest** — Remove or hide items you can't fulfill, so out-of-stock products don't surface in conversations."},"4277":{"id":"/docs/knowledge/collections/whatsapp-catalogues-37","page_id":"/docs/knowledge/collections/whatsapp-catalogues","tags":[],"type":"text","url":"/docs/knowledge/collections/whatsapp-catalogues#related-topics","content":"Connect WhatsApp — Link your WhatsApp Business number"},"4278":{"id":"/docs/knowledge/collections/whatsapp-catalogues-38","page_id":"/docs/knowledge/collections/whatsapp-catalogues","tags":[],"type":"text","url":"/docs/knowledge/collections/whatsapp-catalogues#related-topics","content":"WhatsApp Templates — Create approved templates for outbound messaging"},"4279":{"id":"/docs/knowledge/collections/whatsapp-catalogues-39","page_id":"/docs/knowledge/collections/whatsapp-catalogues","tags":[],"type":"text","url":"/docs/knowledge/collections/whatsapp-catalogues#related-topics","content":"WhatsApp Health — Monitor the health of your WhatsApp numbers"},"4280":{"id":"/docs/knowledge/collections/whatsapp-catalogues-40","page_id":"/docs/knowledge/collections/whatsapp-catalogues","tags":[],"type":"text","url":"/docs/knowledge/collections/whatsapp-catalogues#related-topics","content":"Collections — Showcase items that aren't in your WhatsApp catalogue"},"4281":{"id":"/docs/knowledge/collections/whatsapp-catalogues-41","page_id":"/docs/knowledge/collections/whatsapp-catalogues","tags":[],"type":"text","url":"/docs/knowledge/collections/whatsapp-catalogues#related-topics","content":"AI Agent — Tune how your AI Persona recommends products"},"4282":{"id":"/docs/knowledge/faq","page_id":"/docs/knowledge/faq","type":"page","content":"FAQ Management","breadcrumbs":["Docs","AI and Automations","Knowledge"],"tags":[],"url":"/docs/knowledge/faq"},"4283":{"id":"/docs/knowledge/faq-0","page_id":"/docs/knowledge/faq","tags":[],"type":"text","url":"/docs/knowledge/faq","content":"Create and manage FAQs so your AI can answer common customer questions instantly."},"4284":{"id":"/docs/knowledge/faq-1","page_id":"/docs/knowledge/faq","type":"heading","tags":[],"url":"/docs/knowledge/faq#why-faqs-matter","content":"Why FAQs matter"},"4285":{"id":"/docs/knowledge/faq-2","page_id":"/docs/knowledge/faq","type":"heading","tags":[],"url":"/docs/knowledge/faq#opening-faq-management","content":"Opening FAQ Management"},"4286":{"id":"/docs/knowledge/faq-3","page_id":"/docs/knowledge/faq","type":"heading","tags":[],"url":"/docs/knowledge/faq#whats-in-each-tab","content":"What's in each tab"},"4287":{"id":"/docs/knowledge/faq-4","page_id":"/docs/knowledge/faq","type":"heading","tags":[],"url":"/docs/knowledge/faq#unanswered","content":"Unanswered"},"4288":{"id":"/docs/knowledge/faq-5","page_id":"/docs/knowledge/faq","type":"heading","tags":[],"url":"/docs/knowledge/faq#answered","content":"Answered"},"4289":{"id":"/docs/knowledge/faq-6","page_id":"/docs/knowledge/faq","type":"heading","tags":[],"url":"/docs/knowledge/faq#working-with-unanswered-questions","content":"Working with unanswered questions"},"4290":{"id":"/docs/knowledge/faq-7","page_id":"/docs/knowledge/faq","type":"heading","tags":[],"url":"/docs/knowledge/faq#why-they-matter","content":"Why they matter"},"4291":{"id":"/docs/knowledge/faq-8","page_id":"/docs/knowledge/faq","type":"heading","tags":[],"url":"/docs/knowledge/faq#answering-them","content":"Answering them"},"4292":{"id":"/docs/knowledge/faq-9","page_id":"/docs/knowledge/faq","type":"heading","tags":[],"url":"/docs/knowledge/faq#creating-faqs","content":"Creating FAQs"},"4293":{"id":"/docs/knowledge/faq-10","page_id":"/docs/knowledge/faq","type":"heading","tags":[],"url":"/docs/knowledge/faq#add-an-faq-from-scratch","content":"Add an FAQ from scratch"},"4294":{"id":"/docs/knowledge/faq-11","page_id":"/docs/knowledge/faq","type":"heading","tags":[],"url":"/docs/knowledge/faq#manage-your-faqs","content":"Manage your FAQs"},"4295":{"id":"/docs/knowledge/faq-12","page_id":"/docs/knowledge/faq","type":"heading","tags":[],"url":"/docs/knowledge/faq#tips-for-good-faqs","content":"Tips for good FAQs"},"4296":{"id":"/docs/knowledge/faq-13","page_id":"/docs/knowledge/faq","type":"heading","tags":[],"url":"/docs/knowledge/faq#write-helpful-answers","content":"Write helpful answers"},"4297":{"id":"/docs/knowledge/faq-14","page_id":"/docs/knowledge/faq","type":"heading","tags":[],"url":"/docs/knowledge/faq#stay-on-top-of-unanswered-questions","content":"Stay on top of unanswered questions"},"4298":{"id":"/docs/knowledge/faq-15","page_id":"/docs/knowledge/faq","type":"heading","tags":[],"url":"/docs/knowledge/faq#how-your-ai-agent-uses-faqs","content":"How your AI agent uses FAQs"},"4299":{"id":"/docs/knowledge/faq-16","page_id":"/docs/knowledge/faq","type":"heading","tags":[],"url":"/docs/knowledge/faq#the-feedback-loop","content":"The feedback loop"},"4300":{"id":"/docs/knowledge/faq-17","page_id":"/docs/knowledge/faq","type":"heading","tags":[],"url":"/docs/knowledge/faq#troubleshooting","content":"Troubleshooting"},"4301":{"id":"/docs/knowledge/faq-18","page_id":"/docs/knowledge/faq","type":"heading","tags":[],"url":"/docs/knowledge/faq#agent-isnt-using-my-faqs","content":"Agent isn't using my FAQs"},"4302":{"id":"/docs/knowledge/faq-19","page_id":"/docs/knowledge/faq","type":"heading","tags":[],"url":"/docs/knowledge/faq#answers-arent-good","content":"Answers aren't good"},"4303":{"id":"/docs/knowledge/faq-20","page_id":"/docs/knowledge/faq","type":"heading","tags":[],"url":"/docs/knowledge/faq#too-many-unanswered-questions","content":"Too many unanswered questions"},"4304":{"id":"/docs/knowledge/faq-21","page_id":"/docs/knowledge/faq","type":"heading","tags":[],"url":"/docs/knowledge/faq#related","content":"Related"},"4305":{"id":"/docs/knowledge/faq-22","page_id":"/docs/knowledge/faq","type":"heading","tags":[],"url":"/docs/knowledge/faq#whats-next","content":"What's next?"},"4306":{"id":"/docs/knowledge/faq-23","page_id":"/docs/knowledge/faq","tags":[],"type":"text","url":"/docs/knowledge/faq","content":"FAQs are your quick-answer library. When customers ask the same questions over and over — \"What are your hours?\" \"How do I return something?\" \"Do you ship internationally?\" — your AI agent handles them instantly."},"4307":{"id":"/docs/knowledge/faq-24","page_id":"/docs/knowledge/faq","tags":[],"type":"text","url":"/docs/knowledge/faq#why-faqs-matter","content":"**Instant answers** — No waiting for common questions"},"4308":{"id":"/docs/knowledge/faq-25","page_id":"/docs/knowledge/faq","tags":[],"type":"text","url":"/docs/knowledge/faq#why-faqs-matter","content":"**Consistent responses** — Everyone gets the same (correct) information"},"4309":{"id":"/docs/knowledge/faq-26","page_id":"/docs/knowledge/faq","tags":[],"type":"text","url":"/docs/knowledge/faq#why-faqs-matter","content":"**Less repetitive work** — The agent handles the repeats"},"4310":{"id":"/docs/knowledge/faq-27","page_id":"/docs/knowledge/faq","tags":[],"type":"text","url":"/docs/knowledge/faq#why-faqs-matter","content":"**Continuous improvement** — Surface the questions you're missing and fill the gaps"},"4311":{"id":"/docs/knowledge/faq-28","page_id":"/docs/knowledge/faq","tags":[],"type":"text","url":"/docs/knowledge/faq#opening-faq-management","content":"Go to **Intelligence** → **FAQ** from your dashboard. You'll see two tabs:"},"4312":{"id":"/docs/knowledge/faq-29","page_id":"/docs/knowledge/faq","tags":[],"type":"text","url":"/docs/knowledge/faq#opening-faq-management","content":"**Unanswered** — Questions your agent couldn't answer"},"4313":{"id":"/docs/knowledge/faq-30","page_id":"/docs/knowledge/faq","tags":[],"type":"text","url":"/docs/knowledge/faq#opening-faq-management","content":"**Answered** — Your question-answer pairs"},"4314":{"id":"/docs/knowledge/faq-31","page_id":"/docs/knowledge/faq","tags":[],"type":"text","url":"/docs/knowledge/faq#unanswered","content":"When the agent hits a question it can't handle, it lands here — a running list of customer questions waiting for answers."},"4315":{"id":"/docs/knowledge/faq-32","page_id":"/docs/knowledge/faq","tags":[],"type":"text","url":"/docs/knowledge/faq#unanswered","content":"Review it regularly. For each question, you can:"},"4316":{"id":"/docs/knowledge/faq-33","page_id":"/docs/knowledge/faq","tags":[],"type":"text","url":"/docs/knowledge/faq#unanswered","content":"Add an answer (which turns it into an FAQ)"},"4317":{"id":"/docs/knowledge/faq-34","page_id":"/docs/knowledge/faq","tags":[],"type":"text","url":"/docs/knowledge/faq#unanswered","content":"Edit the question if it's phrased awkwardly"},"4318":{"id":"/docs/knowledge/faq-35","page_id":"/docs/knowledge/faq","tags":[],"type":"text","url":"/docs/knowledge/faq#unanswered","content":"Delete it if it's not relevant"},"4319":{"id":"/docs/knowledge/faq-36","page_id":"/docs/knowledge/faq","tags":[],"type":"text","url":"/docs/knowledge/faq#answered","content":"Your main library of question-answer pairs. Create FAQs proactively for things you know customers will ask, and convert unanswered questions as you go."},"4320":{"id":"/docs/knowledge/faq-37","page_id":"/docs/knowledge/faq","tags":[],"type":"text","url":"/docs/knowledge/faq#why-they-matter","content":"Every unanswered question is a learning opportunity — it shows you exactly where the agent needs help."},"4321":{"id":"/docs/knowledge/faq-38","page_id":"/docs/knowledge/faq","tags":[],"type":"text","url":"/docs/knowledge/faq#answering-them","content":"Go to the **Unanswered** tab."},"4322":{"id":"/docs/knowledge/faq-39","page_id":"/docs/knowledge/faq","tags":[],"type":"text","url":"/docs/knowledge/faq#answering-them","content":"Click a question."},"4323":{"id":"/docs/knowledge/faq-40","page_id":"/docs/knowledge/faq","tags":[],"type":"text","url":"/docs/knowledge/faq#answering-them","content":"Add an answer (or edit the question first if it's unclear)."},"4324":{"id":"/docs/knowledge/faq-41","page_id":"/docs/knowledge/faq","tags":[],"type":"text","url":"/docs/knowledge/faq#answering-them","content":"Save."},"4325":{"id":"/docs/knowledge/faq-42","page_id":"/docs/knowledge/faq","tags":[],"type":"text","url":"/docs/knowledge/faq#answering-them","content":"That's it — it's now an FAQ your agent can use."},"4326":{"id":"/docs/knowledge/faq-43","page_id":"/docs/knowledge/faq","tags":[],"type":"text","url":"/docs/knowledge/faq#answering-them","content":"If a question isn't relevant (spam, nonsense), delete it."},"4327":{"id":"/docs/knowledge/faq-44","page_id":"/docs/knowledge/faq","tags":[],"type":"text","url":"/docs/knowledge/faq#answering-them","content":"Make a habit of checking unanswered questions regularly. It's the fastest way to make your agent smarter."},"4328":{"id":"/docs/knowledge/faq-45","page_id":"/docs/knowledge/faq","tags":[],"type":"text","url":"/docs/knowledge/faq#add-an-faq-from-scratch","content":"Go to the **Answered** tab."},"4329":{"id":"/docs/knowledge/faq-46","page_id":"/docs/knowledge/faq","tags":[],"type":"text","url":"/docs/knowledge/faq#add-an-faq-from-scratch","content":"Click **New FAQ**."},"4330":{"id":"/docs/knowledge/faq-47","page_id":"/docs/knowledge/faq","tags":[],"type":"text","url":"/docs/knowledge/faq#add-an-faq-from-scratch","content":"Type the question and the answer."},"4331":{"id":"/docs/knowledge/faq-48","page_id":"/docs/knowledge/faq","tags":[],"type":"text","url":"/docs/knowledge/faq#add-an-faq-from-scratch","content":"Save."},"4332":{"id":"/docs/knowledge/faq-49","page_id":"/docs/knowledge/faq","tags":[],"type":"text","url":"/docs/knowledge/faq#add-an-faq-from-scratch","content":"Start with what customers ask you most often."},"4333":{"id":"/docs/knowledge/faq-50","page_id":"/docs/knowledge/faq","tags":[],"type":"text","url":"/docs/knowledge/faq#add-an-faq-from-scratch","content":"Write questions the way customers ask them — natural language beats formal phrasing."},"4334":{"id":"/docs/knowledge/faq-51","page_id":"/docs/knowledge/faq","tags":[],"type":"text","url":"/docs/knowledge/faq#manage-your-faqs","content":"**Search** to find specific FAQs"},"4335":{"id":"/docs/knowledge/faq-52","page_id":"/docs/knowledge/faq","tags":[],"type":"text","url":"/docs/knowledge/faq#manage-your-faqs","content":"**Edit** to update questions or answers"},"4336":{"id":"/docs/knowledge/faq-53","page_id":"/docs/knowledge/faq","tags":[],"type":"text","url":"/docs/knowledge/faq#manage-your-faqs","content":"**Delete** when something's no longer relevant"},"4337":{"id":"/docs/knowledge/faq-54","page_id":"/docs/knowledge/faq","tags":[],"type":"text","url":"/docs/knowledge/faq#manage-your-faqs","content":"If you delete an FAQ, your agent loses that answer. Confirm only if that's what you want."},"4338":{"id":"/docs/knowledge/faq-55","page_id":"/docs/knowledge/faq","tags":[],"type":"text","url":"/docs/knowledge/faq#write-helpful-answers","content":"Answer fully — don't leave people guessing"},"4339":{"id":"/docs/knowledge/faq-56","page_id":"/docs/knowledge/faq","tags":[],"type":"text","url":"/docs/knowledge/faq#write-helpful-answers","content":"Keep it clear and straightforward"},"4340":{"id":"/docs/knowledge/faq-57","page_id":"/docs/knowledge/faq","tags":[],"type":"text","url":"/docs/knowledge/faq#write-helpful-answers","content":"Update answers when things change"},"4341":{"id":"/docs/knowledge/faq-58","page_id":"/docs/knowledge/faq","tags":[],"type":"text","url":"/docs/knowledge/faq#stay-on-top-of-unanswered-questions","content":"Check regularly (weekly is good)"},"4342":{"id":"/docs/knowledge/faq-59","page_id":"/docs/knowledge/faq","tags":[],"type":"text","url":"/docs/knowledge/faq#stay-on-top-of-unanswered-questions","content":"Handle the most common ones first"},"4343":{"id":"/docs/knowledge/faq-60","page_id":"/docs/knowledge/faq","tags":[],"type":"text","url":"/docs/knowledge/faq#stay-on-top-of-unanswered-questions","content":"Delete irrelevant ones so they don't pile up"},"4344":{"id":"/docs/knowledge/faq-61","page_id":"/docs/knowledge/faq","tags":[],"type":"text","url":"/docs/knowledge/faq#how-your-ai-agent-uses-faqs","content":"When a customer asks something:"},"4345":{"id":"/docs/knowledge/faq-62","page_id":"/docs/knowledge/faq","tags":[],"type":"text","url":"/docs/knowledge/faq#how-your-ai-agent-uses-faqs","content":"The agent looks for matching FAQs."},"4346":{"id":"/docs/knowledge/faq-63","page_id":"/docs/knowledge/faq","tags":[],"type":"text","url":"/docs/knowledge/faq#how-your-ai-agent-uses-faqs","content":"It finds the most relevant answer (using meaning, not just keywords)."},"4347":{"id":"/docs/knowledge/faq-64","page_id":"/docs/knowledge/faq","tags":[],"type":"text","url":"/docs/knowledge/faq#how-your-ai-agent-uses-faqs","content":"It responds with that answer."},"4348":{"id":"/docs/knowledge/faq-65","page_id":"/docs/knowledge/faq","tags":[],"type":"text","url":"/docs/knowledge/faq#how-your-ai-agent-uses-faqs","content":"Matching is semantic — so \"What's your return policy?\" and \"Can I send this back?\" both find your returns FAQ."},"4349":{"id":"/docs/knowledge/faq-66","page_id":"/docs/knowledge/faq","tags":[],"type":"text","url":"/docs/knowledge/faq#the-feedback-loop","content":"When the agent can't answer something, it logs an unanswered question automatically. You add an answer, and it becomes an FAQ. The agent gets smarter. Repeat."},"4350":{"id":"/docs/knowledge/faq-67","page_id":"/docs/knowledge/faq","tags":[],"type":"text","url":"/docs/knowledge/faq#the-feedback-loop","content":"The workflow:"},"4351":{"id":"/docs/knowledge/faq-68","page_id":"/docs/knowledge/faq","tags":[],"type":"text","url":"/docs/knowledge/faq#the-feedback-loop","content":"Customer asks something → agent can't answer"},"4352":{"id":"/docs/knowledge/faq-69","page_id":"/docs/knowledge/faq","tags":[],"type":"text","url":"/docs/knowledge/faq#the-feedback-loop","content":"Question appears in the Unanswered tab"},"4353":{"id":"/docs/knowledge/faq-70","page_id":"/docs/knowledge/faq","tags":[],"type":"text","url":"/docs/knowledge/faq#the-feedback-loop","content":"You provide an answer"},"4354":{"id":"/docs/knowledge/faq-71","page_id":"/docs/knowledge/faq","tags":[],"type":"text","url":"/docs/knowledge/faq#the-feedback-loop","content":"It becomes an FAQ"},"4355":{"id":"/docs/knowledge/faq-72","page_id":"/docs/knowledge/faq","tags":[],"type":"text","url":"/docs/knowledge/faq#the-feedback-loop","content":"Next time, the agent handles it"},"4356":{"id":"/docs/knowledge/faq-73","page_id":"/docs/knowledge/faq","tags":[],"type":"text","url":"/docs/knowledge/faq#the-feedback-loop","content":"This feedback loop is why checking unanswered questions matters. Each one you handle makes the agent more capable."},"4357":{"id":"/docs/knowledge/faq-74","page_id":"/docs/knowledge/faq","tags":[],"type":"text","url":"/docs/knowledge/faq#agent-isnt-using-my-faqs","content":"Check that they're saved in the Answered tab. Then:"},"4358":{"id":"/docs/knowledge/faq-75","page_id":"/docs/knowledge/faq","tags":[],"type":"text","url":"/docs/knowledge/faq#agent-isnt-using-my-faqs","content":"See whether the questions match how customers actually phrase them — try rephrasing"},"4359":{"id":"/docs/knowledge/faq-76","page_id":"/docs/knowledge/faq","tags":[],"type":"text","url":"/docs/knowledge/faq#agent-isnt-using-my-faqs","content":"Make sure answers are complete enough"},"4360":{"id":"/docs/knowledge/faq-77","page_id":"/docs/knowledge/faq","tags":[],"type":"text","url":"/docs/knowledge/faq#answers-arent-good","content":"Add more detail. Then:"},"4361":{"id":"/docs/knowledge/faq-78","page_id":"/docs/knowledge/faq","tags":[],"type":"text","url":"/docs/knowledge/faq#answers-arent-good","content":"Make sure the info is current"},"4362":{"id":"/docs/knowledge/faq-79","page_id":"/docs/knowledge/faq","tags":[],"type":"text","url":"/docs/knowledge/faq#answers-arent-good","content":"Compare against what customers actually say and adjust"},"4363":{"id":"/docs/knowledge/faq-80","page_id":"/docs/knowledge/faq","tags":[],"type":"text","url":"/docs/knowledge/faq#too-many-unanswered-questions","content":"Focus on the most common ones first. Then:"},"4364":{"id":"/docs/knowledge/faq-81","page_id":"/docs/knowledge/faq","tags":[],"type":"text","url":"/docs/knowledge/faq#too-many-unanswered-questions","content":"Set aside time regularly to work through them"},"4365":{"id":"/docs/knowledge/faq-82","page_id":"/docs/knowledge/faq","tags":[],"type":"text","url":"/docs/knowledge/faq#too-many-unanswered-questions","content":"Delete irrelevant ones"},"4366":{"id":"/docs/knowledge/faq-83","page_id":"/docs/knowledge/faq","tags":[],"type":"text","url":"/docs/knowledge/faq#related","content":"AI Agent Configuration — How your agent uses FAQs"},"4367":{"id":"/docs/knowledge/faq-84","page_id":"/docs/knowledge/faq","tags":[],"type":"text","url":"/docs/knowledge/faq#related","content":"Knowledge Base — For more detailed info"},"4368":{"id":"/docs/knowledge/faq-85","page_id":"/docs/knowledge/faq","tags":[],"type":"text","url":"/docs/knowledge/faq#related","content":"Skill Sets — Custom actions your agent can take"},"4369":{"id":"/docs/knowledge/faq-86","page_id":"/docs/knowledge/faq","tags":[],"type":"text","url":"/docs/knowledge/faq#related","content":"Conversation Insights — See how FAQs perform"},"4370":{"id":"/docs/knowledge/faq-87","page_id":"/docs/knowledge/faq","tags":[],"type":"text","url":"/docs/knowledge/faq#whats-next","content":"Build your Knowledge Base — For detailed information"},"4371":{"id":"/docs/knowledge/faq-88","page_id":"/docs/knowledge/faq","tags":[],"type":"text","url":"/docs/knowledge/faq#whats-next","content":"Configure your AI Agent — Put it all together"},"4372":{"id":"/docs/knowledge/faq-89","page_id":"/docs/knowledge/faq","tags":[],"type":"text","url":"/docs/knowledge/faq#whats-next","content":"Watch real conversations for new FAQ ideas"},"4373":{"id":"/docs/knowledge/faq-90","page_id":"/docs/knowledge/faq","tags":[],"type":"text","url":"/docs/knowledge/faq#whats-next","content":"Keep your FAQs current as things change"},"4374":{"id":"/docs/knowledge/faq-91","page_id":"/docs/knowledge/faq","tags":[],"type":"text","url":"/docs/knowledge/faq#whats-next","content":"Want to give your agent more abilities? Learn about Skill Sets."},"4375":{"id":"/docs/knowledge/knowledge-base","page_id":"/docs/knowledge/knowledge-base","type":"page","content":"Knowledge Base","breadcrumbs":["Docs","AI and Automations","Knowledge"],"tags":[],"url":"/docs/knowledge/knowledge-base"},"4376":{"id":"/docs/knowledge/knowledge-base-0","page_id":"/docs/knowledge/knowledge-base","tags":[],"type":"text","url":"/docs/knowledge/knowledge-base","content":"Build and manage the source of truth your AI uses to answer customer questions."},"4377":{"id":"/docs/knowledge/knowledge-base-1","page_id":"/docs/knowledge/knowledge-base","type":"heading","tags":[],"url":"/docs/knowledge/knowledge-base#what-you-can-add","content":"What you can add"},"4378":{"id":"/docs/knowledge/knowledge-base-2","page_id":"/docs/knowledge/knowledge-base","type":"heading","tags":[],"url":"/docs/knowledge/knowledge-base#why-a-strong-knowledge-base-matters","content":"Why a strong Knowledge Base matters"},"4379":{"id":"/docs/knowledge/knowledge-base-3","page_id":"/docs/knowledge/knowledge-base","type":"heading","tags":[],"url":"/docs/knowledge/knowledge-base#opening-the-knowledge-base","content":"Opening the Knowledge Base"},"4380":{"id":"/docs/knowledge/knowledge-base-4","page_id":"/docs/knowledge/knowledge-base","type":"heading","tags":[],"url":"/docs/knowledge/knowledge-base#adding-content","content":"Adding content"},"4381":{"id":"/docs/knowledge/knowledge-base-5","page_id":"/docs/knowledge/knowledge-base","type":"heading","tags":[],"url":"/docs/knowledge/knowledge-base#text","content":"Text"},"4382":{"id":"/docs/knowledge/knowledge-base-6","page_id":"/docs/knowledge/knowledge-base","type":"heading","tags":[],"url":"/docs/knowledge/knowledge-base#adding-images-to-a-text-entry","content":"Adding images to a text entry"},"4383":{"id":"/docs/knowledge/knowledge-base-7","page_id":"/docs/knowledge/knowledge-base","type":"heading","tags":[],"url":"/docs/knowledge/knowledge-base#files","content":"Files"},"4384":{"id":"/docs/knowledge/knowledge-base-8","page_id":"/docs/knowledge/knowledge-base","type":"heading","tags":[],"url":"/docs/knowledge/knowledge-base#web-links","content":"Web links"},"4385":{"id":"/docs/knowledge/knowledge-base-9","page_id":"/docs/knowledge/knowledge-base","type":"heading","tags":[],"url":"/docs/knowledge/knowledge-base#web-crawl","content":"Web crawl"},"4386":{"id":"/docs/knowledge/knowledge-base-10","page_id":"/docs/knowledge/knowledge-base","type":"heading","tags":[],"url":"/docs/knowledge/knowledge-base#auto-crawl-for-changes","content":"Auto-crawl for changes"},"4387":{"id":"/docs/knowledge/knowledge-base-11","page_id":"/docs/knowledge/knowledge-base","type":"heading","tags":[],"url":"/docs/knowledge/knowledge-base#turn-auto-crawl-on","content":"Turn auto-crawl on"},"4388":{"id":"/docs/knowledge/knowledge-base-12","page_id":"/docs/knowledge/knowledge-base","type":"heading","tags":[],"url":"/docs/knowledge/knowledge-base#pick-an-interval","content":"Pick an interval"},"4389":{"id":"/docs/knowledge/knowledge-base-13","page_id":"/docs/knowledge/knowledge-base","type":"heading","tags":[],"url":"/docs/knowledge/knowledge-base#what-each-crawl-does","content":"What each crawl does"},"4390":{"id":"/docs/knowledge/knowledge-base-14","page_id":"/docs/knowledge/knowledge-base","type":"heading","tags":[],"url":"/docs/knowledge/knowledge-base#run-a-crawl-right-now","content":"Run a crawl right now"},"4391":{"id":"/docs/knowledge/knowledge-base-15","page_id":"/docs/knowledge/knowledge-base","type":"heading","tags":[],"url":"/docs/knowledge/knowledge-base#when-crawls-keep-failing","content":"When crawls keep failing"},"4392":{"id":"/docs/knowledge/knowledge-base-16","page_id":"/docs/knowledge/knowledge-base","type":"heading","tags":[],"url":"/docs/knowledge/knowledge-base#spotting-auto-crawl-in-the-list","content":"Spotting auto-crawl in the list"},"4393":{"id":"/docs/knowledge/knowledge-base-17","page_id":"/docs/knowledge/knowledge-base","type":"heading","tags":[],"url":"/docs/knowledge/knowledge-base#managing-entries","content":"Managing entries"},"4394":{"id":"/docs/knowledge/knowledge-base-18","page_id":"/docs/knowledge/knowledge-base","type":"heading","tags":[],"url":"/docs/knowledge/knowledge-base#find-entries","content":"Find entries"},"4395":{"id":"/docs/knowledge/knowledge-base-19","page_id":"/docs/knowledge/knowledge-base","type":"heading","tags":[],"url":"/docs/knowledge/knowledge-base#edit-an-entry","content":"Edit an entry"},"4396":{"id":"/docs/knowledge/knowledge-base-20","page_id":"/docs/knowledge/knowledge-base","type":"heading","tags":[],"url":"/docs/knowledge/knowledge-base#delete-an-entry","content":"Delete an entry"},"4397":{"id":"/docs/knowledge/knowledge-base-21","page_id":"/docs/knowledge/knowledge-base","type":"heading","tags":[],"url":"/docs/knowledge/knowledge-base#processing-status","content":"Processing status"},"4398":{"id":"/docs/knowledge/knowledge-base-22","page_id":"/docs/knowledge/knowledge-base","type":"heading","tags":[],"url":"/docs/knowledge/knowledge-base#how-your-ai-agent-uses-the-knowledge-base","content":"How your AI agent uses the Knowledge Base"},"4399":{"id":"/docs/knowledge/knowledge-base-23","page_id":"/docs/knowledge/knowledge-base","type":"heading","tags":[],"url":"/docs/knowledge/knowledge-base#tips-for-better-results","content":"Tips for better results"},"4400":{"id":"/docs/knowledge/knowledge-base-24","page_id":"/docs/knowledge/knowledge-base","type":"heading","tags":[],"url":"/docs/knowledge/knowledge-base#make-content-easy-to-find","content":"Make content easy to find"},"4401":{"id":"/docs/knowledge/knowledge-base-25","page_id":"/docs/knowledge/knowledge-base","type":"heading","tags":[],"url":"/docs/knowledge/knowledge-base#keep-it-fresh","content":"Keep it fresh"},"4402":{"id":"/docs/knowledge/knowledge-base-26","page_id":"/docs/knowledge/knowledge-base","type":"heading","tags":[],"url":"/docs/knowledge/knowledge-base#pick-the-right-format","content":"Pick the right format"},"4403":{"id":"/docs/knowledge/knowledge-base-27","page_id":"/docs/knowledge/knowledge-base","type":"heading","tags":[],"url":"/docs/knowledge/knowledge-base#troubleshooting","content":"Troubleshooting"},"4404":{"id":"/docs/knowledge/knowledge-base-28","page_id":"/docs/knowledge/knowledge-base","type":"heading","tags":[],"url":"/docs/knowledge/knowledge-base#agent-isnt-finding-the-info","content":"Agent isn't finding the info"},"4405":{"id":"/docs/knowledge/knowledge-base-29","page_id":"/docs/knowledge/knowledge-base","type":"heading","tags":[],"url":"/docs/knowledge/knowledge-base#processing-failed","content":"Processing failed"},"4406":{"id":"/docs/knowledge/knowledge-base-30","page_id":"/docs/knowledge/knowledge-base","type":"heading","tags":[],"url":"/docs/knowledge/knowledge-base#outdated-answers","content":"Outdated answers"},"4407":{"id":"/docs/knowledge/knowledge-base-31","page_id":"/docs/knowledge/knowledge-base","type":"heading","tags":[],"url":"/docs/knowledge/knowledge-base#auto-crawl-is-paused","content":"Auto-crawl is paused"},"4408":{"id":"/docs/knowledge/knowledge-base-32","page_id":"/docs/knowledge/knowledge-base","type":"heading","tags":[],"url":"/docs/knowledge/knowledge-base#related","content":"Related"},"4409":{"id":"/docs/knowledge/knowledge-base-33","page_id":"/docs/knowledge/knowledge-base","type":"heading","tags":[],"url":"/docs/knowledge/knowledge-base#whats-next","content":"What's next?"},"4410":{"id":"/docs/knowledge/knowledge-base-34","page_id":"/docs/knowledge/knowledge-base","tags":[],"type":"text","url":"/docs/knowledge/knowledge-base","content":"Your **Knowledge Base** is everything your AI agent knows about your business. The more you add, the better it can help your customers."},"4411":{"id":"/docs/knowledge/knowledge-base-35","page_id":"/docs/knowledge/knowledge-base","tags":[],"type":"text","url":"/docs/knowledge/knowledge-base","content":"It's the reference library your agent searches whenever someone asks a question — \"What's your return policy?\", \"How do I track my order?\", \"Are you open on weekends?\" — and pulls answers from."},"4412":{"id":"/docs/knowledge/knowledge-base-36","page_id":"/docs/knowledge/knowledge-base","tags":[],"type":"text","url":"/docs/knowledge/knowledge-base#what-you-can-add","content":"**Text** — Policies, procedures, product info, anything written"},"4413":{"id":"/docs/knowledge/knowledge-base-37","page_id":"/docs/knowledge/knowledge-base","tags":[],"type":"text","url":"/docs/knowledge/knowledge-base#what-you-can-add","content":"**Files** — A PDF, CSV, or Excel file"},"4414":{"id":"/docs/knowledge/knowledge-base-38","page_id":"/docs/knowledge/knowledge-base","tags":[],"type":"text","url":"/docs/knowledge/knowledge-base#what-you-can-add","content":"**Web links** — Content from a single web page"},"4415":{"id":"/docs/knowledge/knowledge-base-39","page_id":"/docs/knowledge/knowledge-base","tags":[],"type":"text","url":"/docs/knowledge/knowledge-base#what-you-can-add","content":"**Web crawl** — Up to 200 pages from a website at once"},"4416":{"id":"/docs/knowledge/knowledge-base-40","page_id":"/docs/knowledge/knowledge-base","tags":[],"type":"text","url":"/docs/knowledge/knowledge-base#why-a-strong-knowledge-base-matters","content":"With a solid Knowledge Base, your agent can:"},"4417":{"id":"/docs/knowledge/knowledge-base-41","page_id":"/docs/knowledge/knowledge-base","tags":[],"type":"text","url":"/docs/knowledge/knowledge-base#why-a-strong-knowledge-base-matters","content":"Answer questions about your products and services accurately"},"4418":{"id":"/docs/knowledge/knowledge-base-42","page_id":"/docs/knowledge/knowledge-base","tags":[],"type":"text","url":"/docs/knowledge/knowledge-base#why-a-strong-knowledge-base-matters","content":"Explain your policies correctly"},"4419":{"id":"/docs/knowledge/knowledge-base-43","page_id":"/docs/knowledge/knowledge-base","tags":[],"type":"text","url":"/docs/knowledge/knowledge-base#why-a-strong-knowledge-base-matters","content":"Help customers without needing a human"},"4420":{"id":"/docs/knowledge/knowledge-base-44","page_id":"/docs/knowledge/knowledge-base","tags":[],"type":"text","url":"/docs/knowledge/knowledge-base#why-a-strong-knowledge-base-matters","content":"Give relevant, contextual responses instead of generic ones"},"4421":{"id":"/docs/knowledge/knowledge-base-45","page_id":"/docs/knowledge/knowledge-base","tags":[],"type":"text","url":"/docs/knowledge/knowledge-base#opening-the-knowledge-base","content":"Go to **Intelligence** → **Knowledge Base** from your dashboard. You'll see everything you've added, plus options to create more."},"4422":{"id":"/docs/knowledge/knowledge-base-46","page_id":"/docs/knowledge/knowledge-base","tags":[],"type":"text","url":"/docs/knowledge/knowledge-base#text","content":"Good for: Policies, procedures, product descriptions, general info."},"4423":{"id":"/docs/knowledge/knowledge-base-47","page_id":"/docs/knowledge/knowledge-base","tags":[],"type":"text","url":"/docs/knowledge/knowledge-base#text","content":"Click **Add Knowledge**."},"4424":{"id":"/docs/knowledge/knowledge-base-48","page_id":"/docs/knowledge/knowledge-base","tags":[],"type":"text","url":"/docs/knowledge/knowledge-base#text","content":"Choose **Text**."},"4425":{"id":"/docs/knowledge/knowledge-base-49","page_id":"/docs/knowledge/knowledge-base","tags":[],"type":"text","url":"/docs/knowledge/knowledge-base#text","content":"Give it a title and paste or type your content."},"4426":{"id":"/docs/knowledge/knowledge-base-50","page_id":"/docs/knowledge/knowledge-base","tags":[],"type":"text","url":"/docs/knowledge/knowledge-base#text","content":"Save."},"4427":{"id":"/docs/knowledge/knowledge-base-51","page_id":"/docs/knowledge/knowledge-base","tags":[],"type":"text","url":"/docs/knowledge/knowledge-base#text","content":"Don't hold back on detail. The more you add, the better your agent can answer."},"4428":{"id":"/docs/knowledge/knowledge-base-52","page_id":"/docs/knowledge/knowledge-base","tags":[],"type":"text","url":"/docs/knowledge/knowledge-base#adding-images-to-a-text-entry","content":"Use the image button in the editor toolbar to drop a picture into your content — a size chart, a screenshot of the setting a customer needs to find, a diagram of which cable goes where. PNG, JPEG and WebP, up to 5 MB each."},"4429":{"id":"/docs/knowledge/knowledge-base-53","page_id":"/docs/knowledge/knowledge-base","tags":[],"type":"text","url":"/docs/knowledge/knowledge-base#adding-images-to-a-text-entry","content":"Cloodot reads every image you add: it transcribes the text in the picture and describes what it shows, then indexes that alongside the words around it. So a customer asking \"what size is a medium?\" can match a size chart you never typed out."},"4430":{"id":"/docs/knowledge/knowledge-base-54","page_id":"/docs/knowledge/knowledge-base","tags":[],"type":"text","url":"/docs/knowledge/knowledge-base#adding-images-to-a-text-entry","content":"When a customer's question matches the part of your entry that holds an image, your agent sends the picture along with its reply. Showing beats describing — put the picture right next to the step it illustrates."},"4431":{"id":"/docs/knowledge/knowledge-base-55","page_id":"/docs/knowledge/knowledge-base","tags":[],"type":"text","url":"/docs/knowledge/knowledge-base#files","content":"Good for: Manuals, guides, spreadsheets, detailed documentation."},"4432":{"id":"/docs/knowledge/knowledge-base-56","page_id":"/docs/knowledge/knowledge-base","tags":[],"type":"text","url":"/docs/knowledge/knowledge-base#files","content":"Click **Add Knowledge**."},"4433":{"id":"/docs/knowledge/knowledge-base-57","page_id":"/docs/knowledge/knowledge-base","tags":[],"type":"text","url":"/docs/knowledge/knowledge-base#files","content":"Choose **File Based**."},"4434":{"id":"/docs/knowledge/knowledge-base-58","page_id":"/docs/knowledge/knowledge-base","tags":[],"type":"text","url":"/docs/knowledge/knowledge-base#files","content":"Upload a **PDF, CSV, or Excel** file and give it a title."},"4435":{"id":"/docs/knowledge/knowledge-base-59","page_id":"/docs/knowledge/knowledge-base","tags":[],"type":"text","url":"/docs/knowledge/knowledge-base#files","content":"Save."},"4436":{"id":"/docs/knowledge/knowledge-base-60","page_id":"/docs/knowledge/knowledge-base","tags":[],"type":"text","url":"/docs/knowledge/knowledge-base#files","content":"The file is processed and indexed — give it a moment to finish."},"4437":{"id":"/docs/knowledge/knowledge-base-61","page_id":"/docs/knowledge/knowledge-base","tags":[],"type":"text","url":"/docs/knowledge/knowledge-base#web-links","content":"Good for: Pulling content from your existing website or docs."},"4438":{"id":"/docs/knowledge/knowledge-base-62","page_id":"/docs/knowledge/knowledge-base","tags":[],"type":"text","url":"/docs/knowledge/knowledge-base#web-links","content":"Click **Add Knowledge**."},"4439":{"id":"/docs/knowledge/knowledge-base-63","page_id":"/docs/knowledge/knowledge-base","tags":[],"type":"text","url":"/docs/knowledge/knowledge-base#web-links","content":"Choose **Web Link**."},"4440":{"id":"/docs/knowledge/knowledge-base-64","page_id":"/docs/knowledge/knowledge-base","tags":[],"type":"text","url":"/docs/knowledge/knowledge-base#web-links","content":"Paste the URL."},"4441":{"id":"/docs/knowledge/knowledge-base-65","page_id":"/docs/knowledge/knowledge-base","tags":[],"type":"text","url":"/docs/knowledge/knowledge-base#web-links","content":"Give it a title and save."},"4442":{"id":"/docs/knowledge/knowledge-base-66","page_id":"/docs/knowledge/knowledge-base","tags":[],"type":"text","url":"/docs/knowledge/knowledge-base#web-links","content":"Cloodot extracts the page content and adds it to your Knowledge Base."},"4443":{"id":"/docs/knowledge/knowledge-base-67","page_id":"/docs/knowledge/knowledge-base","tags":[],"type":"text","url":"/docs/knowledge/knowledge-base#web-links","content":"If you already have good information on your website, web links are the fastest way to get it into the Knowledge Base."},"4444":{"id":"/docs/knowledge/knowledge-base-68","page_id":"/docs/knowledge/knowledge-base","tags":[],"type":"text","url":"/docs/knowledge/knowledge-base#web-crawl","content":"Good for: Importing many pages from a site in one go."},"4445":{"id":"/docs/knowledge/knowledge-base-69","page_id":"/docs/knowledge/knowledge-base","tags":[],"type":"text","url":"/docs/knowledge/knowledge-base#web-crawl","content":"Click **Add Knowledge**."},"4446":{"id":"/docs/knowledge/knowledge-base-70","page_id":"/docs/knowledge/knowledge-base","tags":[],"type":"text","url":"/docs/knowledge/knowledge-base#web-crawl","content":"Choose **Web Crawl**."},"4447":{"id":"/docs/knowledge/knowledge-base-71","page_id":"/docs/knowledge/knowledge-base","tags":[],"type":"text","url":"/docs/knowledge/knowledge-base#web-crawl","content":"Enter the starting URL. Cloodot imports up to **200 pages** from the site."},"4448":{"id":"/docs/knowledge/knowledge-base-72","page_id":"/docs/knowledge/knowledge-base","tags":[],"type":"text","url":"/docs/knowledge/knowledge-base#web-crawl","content":"Give it a title and save."},"4449":{"id":"/docs/knowledge/knowledge-base-73","page_id":"/docs/knowledge/knowledge-base","tags":[],"type":"text","url":"/docs/knowledge/knowledge-base#web-crawl","content":"A crawl takes longer than a single web link; watch the progress as pages are imported."},"4450":{"id":"/docs/knowledge/knowledge-base-74","page_id":"/docs/knowledge/knowledge-base","tags":[],"type":"text","url":"/docs/knowledge/knowledge-base#auto-crawl-for-changes","content":"Web link entries can re-crawl their source URL on a schedule so your Knowledge Base stays in sync with the page. Turn it on for content that changes regularly — pricing, hours, product details, docs, policies."},"4451":{"id":"/docs/knowledge/knowledge-base-75","page_id":"/docs/knowledge/knowledge-base","tags":[],"type":"text","url":"/docs/knowledge/knowledge-base#turn-auto-crawl-on","content":"You can enable auto-crawl in two places:"},"4452":{"id":"/docs/knowledge/knowledge-base-76","page_id":"/docs/knowledge/knowledge-base","tags":[],"type":"text","url":"/docs/knowledge/knowledge-base#turn-auto-crawl-on","content":"**While adding a Web Link** — On the Web Link step of the Add Knowledge dialog, flip the **Auto-crawl for changes** switch and pick how often to re-crawl."},"4453":{"id":"/docs/knowledge/knowledge-base-77","page_id":"/docs/knowledge/knowledge-base","tags":[],"type":"text","url":"/docs/knowledge/knowledge-base#turn-auto-crawl-on","content":"**From an existing Web Link entry** — Open the entry, then toggle the switch in the auto-crawl panel at the top."},"4454":{"id":"/docs/knowledge/knowledge-base-78","page_id":"/docs/knowledge/knowledge-base","tags":[],"type":"text","url":"/docs/knowledge/knowledge-base#pick-an-interval","content":"Choose how often Cloodot re-crawls the URL. Minimum is **1 hour**; you can pick hours or days, up to a year."},"4455":{"id":"/docs/knowledge/knowledge-base-79","page_id":"/docs/knowledge/knowledge-base","tags":[],"type":"text","url":"/docs/knowledge/knowledge-base#pick-an-interval","content":"Some starting points:"},"4456":{"id":"/docs/knowledge/knowledge-base-80","page_id":"/docs/knowledge/knowledge-base","tags":[],"type":"text","url":"/docs/knowledge/knowledge-base#pick-an-interval","content":"**1 day** for pricing pages, hours, and policies"},"4457":{"id":"/docs/knowledge/knowledge-base-81","page_id":"/docs/knowledge/knowledge-base","tags":[],"type":"text","url":"/docs/knowledge/knowledge-base#pick-an-interval","content":"**6–12 hours** for fast-moving content like product availability or stock"},"4458":{"id":"/docs/knowledge/knowledge-base-82","page_id":"/docs/knowledge/knowledge-base","tags":[],"type":"text","url":"/docs/knowledge/knowledge-base#pick-an-interval","content":"**1 week** for stable documentation that rarely changes"},"4459":{"id":"/docs/knowledge/knowledge-base-83","page_id":"/docs/knowledge/knowledge-base","tags":[],"type":"text","url":"/docs/knowledge/knowledge-base#pick-an-interval","content":"Change the interval anytime — adjust the value, then click **Save**."},"4460":{"id":"/docs/knowledge/knowledge-base-84","page_id":"/docs/knowledge/knowledge-base","tags":[],"type":"text","url":"/docs/knowledge/knowledge-base#what-each-crawl-does","content":"On each scheduled run, Cloodot fetches the URL and compares it with what's stored. The panel shows one of these statuses:"},"4461":{"id":"/docs/knowledge/knowledge-base-85","page_id":"/docs/knowledge/knowledge-base","tags":[],"type":"text","url":"/docs/knowledge/knowledge-base#what-each-crawl-does","content":"**Content updated** — The page changed and the entry was refreshed"},"4462":{"id":"/docs/knowledge/knowledge-base-86","page_id":"/docs/knowledge/knowledge-base","tags":[],"type":"text","url":"/docs/knowledge/knowledge-base#what-each-crawl-does","content":"**No changes** — Nothing changed; the entry is already current"},"4463":{"id":"/docs/knowledge/knowledge-base-87","page_id":"/docs/knowledge/knowledge-base","tags":[],"type":"text","url":"/docs/knowledge/knowledge-base#what-each-crawl-does","content":"**Crawl failed** — The page couldn't be reached or read"},"4464":{"id":"/docs/knowledge/knowledge-base-88","page_id":"/docs/knowledge/knowledge-base","tags":[],"type":"text","url":"/docs/knowledge/knowledge-base#what-each-crawl-does","content":"**Waiting for first crawl** — Auto-crawl is on, but the first scheduled run hasn't happened yet"},"4465":{"id":"/docs/knowledge/knowledge-base-89","page_id":"/docs/knowledge/knowledge-base","tags":[],"type":"text","url":"/docs/knowledge/knowledge-base#what-each-crawl-does","content":"The panel also shows the last crawl time and when the next is due."},"4466":{"id":"/docs/knowledge/knowledge-base-90","page_id":"/docs/knowledge/knowledge-base","tags":[],"type":"text","url":"/docs/knowledge/knowledge-base#run-a-crawl-right-now","content":"Don't want to wait for the next scheduled run? Click **Crawl now** in the panel header. The entry refreshes in a moment, and the schedule continues from there."},"4467":{"id":"/docs/knowledge/knowledge-base-91","page_id":"/docs/knowledge/knowledge-base","tags":[],"type":"text","url":"/docs/knowledge/knowledge-base#when-crawls-keep-failing","content":"After several failed attempts in a row, Cloodot pauses auto-crawl so it stops hitting an unreachable page. The panel shows the last error and gives you two options:"},"4468":{"id":"/docs/knowledge/knowledge-base-92","page_id":"/docs/knowledge/knowledge-base","tags":[],"type":"text","url":"/docs/knowledge/knowledge-base#when-crawls-keep-failing","content":"**Try now** — Trigger a one-off crawl to see if the issue is fixed"},"4469":{"id":"/docs/knowledge/knowledge-base-93","page_id":"/docs/knowledge/knowledge-base","tags":[],"type":"text","url":"/docs/knowledge/knowledge-base#when-crawls-keep-failing","content":"**Resume auto-crawl** — Restart the schedule"},"4470":{"id":"/docs/knowledge/knowledge-base-94","page_id":"/docs/knowledge/knowledge-base","tags":[],"type":"text","url":"/docs/knowledge/knowledge-base#when-crawls-keep-failing","content":"Common reasons a crawl fails:"},"4471":{"id":"/docs/knowledge/knowledge-base-95","page_id":"/docs/knowledge/knowledge-base","tags":[],"type":"text","url":"/docs/knowledge/knowledge-base#when-crawls-keep-failing","content":"The URL is behind a login or paywall"},"4472":{"id":"/docs/knowledge/knowledge-base-96","page_id":"/docs/knowledge/knowledge-base","tags":[],"type":"text","url":"/docs/knowledge/knowledge-base#when-crawls-keep-failing","content":"The page has been moved or removed"},"4473":{"id":"/docs/knowledge/knowledge-base-97","page_id":"/docs/knowledge/knowledge-base","tags":[],"type":"text","url":"/docs/knowledge/knowledge-base#when-crawls-keep-failing","content":"The site is temporarily down or rate-limiting requests"},"4474":{"id":"/docs/knowledge/knowledge-base-98","page_id":"/docs/knowledge/knowledge-base","tags":[],"type":"text","url":"/docs/knowledge/knowledge-base#when-crawls-keep-failing","content":"The URL returns a non-HTML response"},"4475":{"id":"/docs/knowledge/knowledge-base-99","page_id":"/docs/knowledge/knowledge-base","tags":[],"type":"text","url":"/docs/knowledge/knowledge-base#when-crawls-keep-failing","content":"Auto-crawl runs in the background. You don't need to keep Cloodot open for it to work."},"4476":{"id":"/docs/knowledge/knowledge-base-100","page_id":"/docs/knowledge/knowledge-base","tags":[],"type":"text","url":"/docs/knowledge/knowledge-base#spotting-auto-crawl-in-the-list","content":"In the Knowledge Base list, web link entries with auto-crawl turned on show a small eye icon next to the **WEBLINK** type badge. Hover the icon to see the current interval."},"4477":{"id":"/docs/knowledge/knowledge-base-101","page_id":"/docs/knowledge/knowledge-base","tags":[],"type":"text","url":"/docs/knowledge/knowledge-base#find-entries","content":"Use the search bar to find specific entries, or browse the list. Each entry shows its type and processing status."},"4478":{"id":"/docs/knowledge/knowledge-base-102","page_id":"/docs/knowledge/knowledge-base","tags":[],"type":"text","url":"/docs/knowledge/knowledge-base#edit-an-entry","content":"Click any entry to view it, then hit the edit (pencil) icon to make changes. Save when you're done."},"4479":{"id":"/docs/knowledge/knowledge-base-103","page_id":"/docs/knowledge/knowledge-base","tags":[],"type":"text","url":"/docs/knowledge/knowledge-base#delete-an-entry","content":"Open the entry and click the delete icon. Confirm to delete — once it's gone, your agent no longer has access to that information."},"4480":{"id":"/docs/knowledge/knowledge-base-104","page_id":"/docs/knowledge/knowledge-base","tags":[],"type":"text","url":"/docs/knowledge/knowledge-base#processing-status","content":"After you add something, it needs to be processed before the agent can use it:"},"4481":{"id":"/docs/knowledge/knowledge-base-105","page_id":"/docs/knowledge/knowledge-base","tags":[],"type":"text","url":"/docs/knowledge/knowledge-base#processing-status","content":"**Queued** — Waiting in line"},"4482":{"id":"/docs/knowledge/knowledge-base-106","page_id":"/docs/knowledge/knowledge-base","tags":[],"type":"text","url":"/docs/knowledge/knowledge-base#processing-status","content":"**Training** — Being processed now"},"4483":{"id":"/docs/knowledge/knowledge-base-107","page_id":"/docs/knowledge/knowledge-base","tags":[],"type":"text","url":"/docs/knowledge/knowledge-base#processing-status","content":"**Trained** — Ready to use"},"4484":{"id":"/docs/knowledge/knowledge-base-108","page_id":"/docs/knowledge/knowledge-base","tags":[],"type":"text","url":"/docs/knowledge/knowledge-base#processing-status","content":"**Failed** — Something went wrong (open the entry for details)"},"4485":{"id":"/docs/knowledge/knowledge-base-109","page_id":"/docs/knowledge/knowledge-base","tags":[],"type":"text","url":"/docs/knowledge/knowledge-base#how-your-ai-agent-uses-the-knowledge-base","content":"When a customer asks a question, the agent:"},"4486":{"id":"/docs/knowledge/knowledge-base-110","page_id":"/docs/knowledge/knowledge-base","tags":[],"type":"text","url":"/docs/knowledge/knowledge-base#how-your-ai-agent-uses-the-knowledge-base","content":"Figures out what they're asking"},"4487":{"id":"/docs/knowledge/knowledge-base-111","page_id":"/docs/knowledge/knowledge-base","tags":[],"type":"text","url":"/docs/knowledge/knowledge-base#how-your-ai-agent-uses-the-knowledge-base","content":"Searches your Knowledge Base for relevant info"},"4488":{"id":"/docs/knowledge/knowledge-base-112","page_id":"/docs/knowledge/knowledge-base","tags":[],"type":"text","url":"/docs/knowledge/knowledge-base#how-your-ai-agent-uses-the-knowledge-base","content":"Pulls out the useful bits"},"4489":{"id":"/docs/knowledge/knowledge-base-113","page_id":"/docs/knowledge/knowledge-base","tags":[],"type":"text","url":"/docs/knowledge/knowledge-base#how-your-ai-agent-uses-the-knowledge-base","content":"Crafts a response"},"4490":{"id":"/docs/knowledge/knowledge-base-114","page_id":"/docs/knowledge/knowledge-base","tags":[],"type":"text","url":"/docs/knowledge/knowledge-base#how-your-ai-agent-uses-the-knowledge-base","content":"Search is semantic, not keyword-based — it understands meaning. So \"refund policy\" and \"how do I get my money back\" find the same content."},"4491":{"id":"/docs/knowledge/knowledge-base-115","page_id":"/docs/knowledge/knowledge-base","tags":[],"type":"text","url":"/docs/knowledge/knowledge-base#make-content-easy-to-find","content":"Use clear, descriptive titles"},"4492":{"id":"/docs/knowledge/knowledge-base-116","page_id":"/docs/knowledge/knowledge-base","tags":[],"type":"text","url":"/docs/knowledge/knowledge-base#make-content-easy-to-find","content":"Write in natural language (the way customers ask)"},"4493":{"id":"/docs/knowledge/knowledge-base-117","page_id":"/docs/knowledge/knowledge-base","tags":[],"type":"text","url":"/docs/knowledge/knowledge-base#make-content-easy-to-find","content":"Be specific and detailed"},"4494":{"id":"/docs/knowledge/knowledge-base-118","page_id":"/docs/knowledge/knowledge-base","tags":[],"type":"text","url":"/docs/knowledge/knowledge-base#keep-it-fresh","content":"Update entries when things change"},"4495":{"id":"/docs/knowledge/knowledge-base-119","page_id":"/docs/knowledge/knowledge-base","tags":[],"type":"text","url":"/docs/knowledge/knowledge-base#keep-it-fresh","content":"Delete outdated info"},"4496":{"id":"/docs/knowledge/knowledge-base-120","page_id":"/docs/knowledge/knowledge-base","tags":[],"type":"text","url":"/docs/knowledge/knowledge-base#keep-it-fresh","content":"Review periodically"},"4497":{"id":"/docs/knowledge/knowledge-base-121","page_id":"/docs/knowledge/knowledge-base","tags":[],"type":"text","url":"/docs/knowledge/knowledge-base#keep-it-fresh","content":"For web links, turn on auto-crawl to keep pages in sync automatically"},"4498":{"id":"/docs/knowledge/knowledge-base-122","page_id":"/docs/knowledge/knowledge-base","tags":[],"type":"text","url":"/docs/knowledge/knowledge-base#pick-the-right-format","content":"**Text** — Quickest for policies and procedures"},"4499":{"id":"/docs/knowledge/knowledge-base-123","page_id":"/docs/knowledge/knowledge-base","tags":[],"type":"text","url":"/docs/knowledge/knowledge-base#pick-the-right-format","content":"**Files** — PDFs, CSVs, or Excel for existing documentation"},"4500":{"id":"/docs/knowledge/knowledge-base-124","page_id":"/docs/knowledge/knowledge-base","tags":[],"type":"text","url":"/docs/knowledge/knowledge-base#pick-the-right-format","content":"**Web links** — Pull in a single web page"},"4501":{"id":"/docs/knowledge/knowledge-base-125","page_id":"/docs/knowledge/knowledge-base","tags":[],"type":"text","url":"/docs/knowledge/knowledge-base#pick-the-right-format","content":"**Web crawl** — Import many pages from a site at once"},"4502":{"id":"/docs/knowledge/knowledge-base-126","page_id":"/docs/knowledge/knowledge-base","tags":[],"type":"text","url":"/docs/knowledge/knowledge-base#agent-isnt-finding-the-info","content":"Check that the entry's status is \"Trained\". Then:"},"4503":{"id":"/docs/knowledge/knowledge-base-127","page_id":"/docs/knowledge/knowledge-base","tags":[],"type":"text","url":"/docs/knowledge/knowledge-base#agent-isnt-finding-the-info","content":"Make sure the content matches the questions being asked"},"4504":{"id":"/docs/knowledge/knowledge-base-128","page_id":"/docs/knowledge/knowledge-base","tags":[],"type":"text","url":"/docs/knowledge/knowledge-base#agent-isnt-finding-the-info","content":"Add more detail if the info is too sparse"},"4505":{"id":"/docs/knowledge/knowledge-base-129","page_id":"/docs/knowledge/knowledge-base","tags":[],"type":"text","url":"/docs/knowledge/knowledge-base#processing-failed","content":"For files: verify the file is a valid PDF, CSV, or Excel file and not corrupted."},"4506":{"id":"/docs/knowledge/knowledge-base-130","page_id":"/docs/knowledge/knowledge-base","tags":[],"type":"text","url":"/docs/knowledge/knowledge-base#processing-failed","content":"For web links: check that the URL is accessible and not behind a login."},"4507":{"id":"/docs/knowledge/knowledge-base-131","page_id":"/docs/knowledge/knowledge-base","tags":[],"type":"text","url":"/docs/knowledge/knowledge-base#processing-failed","content":"If it still won't process, re-upload or reach out to support."},"4508":{"id":"/docs/knowledge/knowledge-base-132","page_id":"/docs/knowledge/knowledge-base","tags":[],"type":"text","url":"/docs/knowledge/knowledge-base#outdated-answers","content":"Find the relevant entry and update it, or delete it. For web links, auto-crawl keeps them current without manual updates."},"4509":{"id":"/docs/knowledge/knowledge-base-133","page_id":"/docs/knowledge/knowledge-base","tags":[],"type":"text","url":"/docs/knowledge/knowledge-base#auto-crawl-is-paused","content":"Cloodot pauses auto-crawl after several failed attempts in a row. Open the entry to see the last error. Check that the URL still works in a browser, then click **Try now** to retest. If it succeeds, click **Resume auto-crawl** to restart the schedule."},"4510":{"id":"/docs/knowledge/knowledge-base-134","page_id":"/docs/knowledge/knowledge-base","tags":[],"type":"text","url":"/docs/knowledge/knowledge-base#related","content":"AI Agent Configuration — Control how your agent uses knowledge"},"4511":{"id":"/docs/knowledge/knowledge-base-135","page_id":"/docs/knowledge/knowledge-base","tags":[],"type":"text","url":"/docs/knowledge/knowledge-base#related","content":"Skill Sets — Skills can reference your Knowledge Base"},"4512":{"id":"/docs/knowledge/knowledge-base-136","page_id":"/docs/knowledge/knowledge-base","tags":[],"type":"text","url":"/docs/knowledge/knowledge-base#related","content":"Documents — Additional file storage"},"4513":{"id":"/docs/knowledge/knowledge-base-137","page_id":"/docs/knowledge/knowledge-base","tags":[],"type":"text","url":"/docs/knowledge/knowledge-base#related","content":"MCP Servers — Connect external knowledge sources"},"4514":{"id":"/docs/knowledge/knowledge-base-138","page_id":"/docs/knowledge/knowledge-base","tags":[],"type":"text","url":"/docs/knowledge/knowledge-base#whats-next","content":"Create FAQs — Quick answers for common questions"},"4515":{"id":"/docs/knowledge/knowledge-base-139","page_id":"/docs/knowledge/knowledge-base","tags":[],"type":"text","url":"/docs/knowledge/knowledge-base#whats-next","content":"Configure your AI Agent — Put the knowledge to use"},"4516":{"id":"/docs/knowledge/knowledge-base-140","page_id":"/docs/knowledge/knowledge-base","tags":[],"type":"text","url":"/docs/knowledge/knowledge-base#whats-next","content":"Test in the playground to see how the agent responds"},"4517":{"id":"/docs/knowledge/knowledge-base-141","page_id":"/docs/knowledge/knowledge-base","tags":[],"type":"text","url":"/docs/knowledge/knowledge-base#whats-next","content":"Watch real conversations to spot knowledge gaps"},"4518":{"id":"/docs/knowledge/knowledge-base-142","page_id":"/docs/knowledge/knowledge-base","tags":[],"type":"text","url":"/docs/knowledge/knowledge-base#whats-next","content":"Ready to add FAQs? Create your first FAQ."},"4519":{"id":"/docs/mcp-server","page_id":"/docs/mcp-server","type":"page","content":"Setup an MCP Server","breadcrumbs":["Docs","Get started"],"tags":[],"url":"/docs/mcp-server"},"4520":{"id":"/docs/mcp-server-0","page_id":"/docs/mcp-server","tags":[],"type":"text","url":"/docs/mcp-server","content":"Connect Model Context Protocol servers to extend your AI copilot's capabilities."},"4521":{"id":"/docs/mcp-server-1","page_id":"/docs/mcp-server","type":"heading","tags":[],"url":"/docs/mcp-server#one-click-mcp-integrations","content":"One-click MCP integrations"},"4522":{"id":"/docs/mcp-server-2","page_id":"/docs/mcp-server","type":"heading","tags":[],"url":"/docs/mcp-server#add-your-own-server","content":"Add your own server"},"4523":{"id":"/docs/mcp-server-3","page_id":"/docs/mcp-server","type":"heading","tags":[],"url":"/docs/mcp-server#manage-servers","content":"Manage servers"},"4524":{"id":"/docs/mcp-server-4","page_id":"/docs/mcp-server","type":"heading","tags":[],"url":"/docs/mcp-server#operate-mcp-servers-safely","content":"Operate MCP servers safely"},"4525":{"id":"/docs/mcp-server-5","page_id":"/docs/mcp-server","type":"heading","tags":[],"url":"/docs/mcp-server#related-topics","content":"Related topics"},"4526":{"id":"/docs/mcp-server-6","page_id":"/docs/mcp-server","tags":[],"type":"text","url":"/docs/mcp-server","content":"MCP (Model Context Protocol) servers connect Copilot to external APIs, tools, and data sources, giving it abilities beyond the built-in features."},"4527":{"id":"/docs/mcp-server-7","page_id":"/docs/mcp-server","tags":[],"type":"text","url":"/docs/mcp-server","content":"MCP server settings live on the **Copilot settings*&#x2A; page. Open the command palette (**⌘K** / **Ctrl+K**) and search for **Copilot settings** to get there. Only admins and owners can access it."},"4528":{"id":"/docs/mcp-server-8","page_id":"/docs/mcp-server","tags":[],"type":"text","url":"/docs/mcp-server#one-click-mcp-integrations","content":"The cards at the top connect popular tools with zero configuration:"},"4529":{"id":"/docs/mcp-server-9","page_id":"/docs/mcp-server","tags":[],"type":"text","url":"/docs/mcp-server#one-click-mcp-integrations","content":"**Shopify** — pull orders, products, and customers into Copilot conversations"},"4530":{"id":"/docs/mcp-server-10","page_id":"/docs/mcp-server","tags":[],"type":"text","url":"/docs/mcp-server#one-click-mcp-integrations","content":"**Meta Ads** — manage ad campaigns, pull reporting, and check signal health"},"4531":{"id":"/docs/mcp-server-11","page_id":"/docs/mcp-server","tags":[],"type":"text","url":"/docs/mcp-server#one-click-mcp-integrations","content":"Click **Connect** and follow the prompts. Once connected, Copilot starts using the integration's tools automatically."},"4532":{"id":"/docs/mcp-server-12","page_id":"/docs/mcp-server","tags":[],"type":"text","url":"/docs/mcp-server#add-your-own-server","content":"For tools without a one-click integration:"},"4533":{"id":"/docs/mcp-server-13","page_id":"/docs/mcp-server","tags":[],"type":"text","url":"/docs/mcp-server#add-your-own-server","content":"Click **Add Server**."},"4534":{"id":"/docs/mcp-server-14","page_id":"/docs/mcp-server","tags":[],"type":"text","url":"/docs/mcp-server#add-your-own-server","content":"Fill in:"},"4535":{"id":"/docs/mcp-server-15","page_id":"/docs/mcp-server","tags":[],"type":"text","url":"/docs/mcp-server#add-your-own-server","content":"**Name** — a label to identify the server"},"4536":{"id":"/docs/mcp-server-16","page_id":"/docs/mcp-server","tags":[],"type":"text","url":"/docs/mcp-server#add-your-own-server","content":"**URL** — the server's endpoint"},"4537":{"id":"/docs/mcp-server-17","page_id":"/docs/mcp-server","tags":[],"type":"text","url":"/docs/mcp-server#add-your-own-server","content":"**Description** (optional) — what the server provides"},"4538":{"id":"/docs/mcp-server-18","page_id":"/docs/mcp-server","tags":[],"type":"text","url":"/docs/mcp-server#add-your-own-server","content":"**Authentication** — None, Bearer Token, OAuth, or Custom Header"},"4539":{"id":"/docs/mcp-server-19","page_id":"/docs/mcp-server","tags":[],"type":"text","url":"/docs/mcp-server#add-your-own-server","content":"**Transport** — Auto, SSE, or Streamable HTTP"},"4540":{"id":"/docs/mcp-server-20","page_id":"/docs/mcp-server","tags":[],"type":"text","url":"/docs/mcp-server#add-your-own-server","content":"**Auth Token** — your credential (shown only when the auth method needs one)"},"4541":{"id":"/docs/mcp-server-21","page_id":"/docs/mcp-server","tags":[],"type":"text","url":"/docs/mcp-server#add-your-own-server","content":"**Enable Server** — toggle on to activate"},"4542":{"id":"/docs/mcp-server-22","page_id":"/docs/mcp-server","tags":[],"type":"text","url":"/docs/mcp-server#add-your-own-server","content":"Save."},"4543":{"id":"/docs/mcp-server-23","page_id":"/docs/mcp-server","tags":[],"type":"text","url":"/docs/mcp-server#manage-servers","content":"Servers appear in a table with name and description, URL, authentication type, and status. From there you can:"},"4544":{"id":"/docs/mcp-server-24","page_id":"/docs/mcp-server","tags":[],"type":"text","url":"/docs/mcp-server#manage-servers","content":"**Toggle** on or off with the status switch"},"4545":{"id":"/docs/mcp-server-25","page_id":"/docs/mcp-server","tags":[],"type":"text","url":"/docs/mcp-server#manage-servers","content":"**Edit** with the pencil icon"},"4546":{"id":"/docs/mcp-server-26","page_id":"/docs/mcp-server","tags":[],"type":"text","url":"/docs/mcp-server#manage-servers","content":"**Delete** with the trash icon (and confirm)"},"4547":{"id":"/docs/mcp-server-27","page_id":"/docs/mcp-server","tags":[],"type":"text","url":"/docs/mcp-server#manage-servers","content":"> **Note** — Disabling or deleting a server may break AI features that depend on it."},"4548":{"id":"/docs/mcp-server-28","page_id":"/docs/mcp-server","tags":[],"type":"text","url":"/docs/mcp-server#operate-mcp-servers-safely","content":"**Secure credentials** — keep tokens protected and rotate them regularly."},"4549":{"id":"/docs/mcp-server-29","page_id":"/docs/mcp-server","tags":[],"type":"text","url":"/docs/mcp-server#operate-mcp-servers-safely","content":"**Test before relying on it** — confirm a new server works before depending on it."},"4550":{"id":"/docs/mcp-server-30","page_id":"/docs/mcp-server","tags":[],"type":"text","url":"/docs/mcp-server#operate-mcp-servers-safely","content":"**Disable what you don't use** — turn off servers you no longer need."},"4551":{"id":"/docs/mcp-server-31","page_id":"/docs/mcp-server","tags":[],"type":"text","url":"/docs/mcp-server#related-topics","content":"Copilot Settings"},"4552":{"id":"/docs/mcp-server-32","page_id":"/docs/mcp-server","tags":[],"type":"text","url":"/docs/mcp-server#related-topics","content":"AI Agent Configuration"},"4553":{"id":"/docs/mcp-server-33","page_id":"/docs/mcp-server","tags":[],"type":"text","url":"/docs/mcp-server#related-topics","content":"Skill Sets"},"4554":{"id":"/docs/mcp-settings","page_id":"/docs/mcp-settings","type":"page","content":"MCP Settings","breadcrumbs":["Docs","Administer"],"tags":[],"url":"/docs/mcp-settings"},"4555":{"id":"/docs/mcp-settings-0","page_id":"/docs/mcp-settings","tags":[],"type":"text","url":"/docs/mcp-settings","content":"Configure AI copilot features and MCP server connections for your workspace."},"4556":{"id":"/docs/mcp-settings-1","page_id":"/docs/mcp-settings","type":"heading","tags":[],"url":"/docs/mcp-settings#one-click-integrations","content":"One-click integrations"},"4557":{"id":"/docs/mcp-settings-2","page_id":"/docs/mcp-settings","type":"heading","tags":[],"url":"/docs/mcp-settings#mcp-servers","content":"MCP servers"},"4558":{"id":"/docs/mcp-settings-3","page_id":"/docs/mcp-settings","type":"heading","tags":[],"url":"/docs/mcp-settings#add-a-server","content":"Add a server"},"4559":{"id":"/docs/mcp-settings-4","page_id":"/docs/mcp-settings","type":"heading","tags":[],"url":"/docs/mcp-settings#manage-servers","content":"Manage servers"},"4560":{"id":"/docs/mcp-settings-5","page_id":"/docs/mcp-settings","type":"heading","tags":[],"url":"/docs/mcp-settings#related-topics","content":"Related topics"},"4561":{"id":"/docs/mcp-settings-6","page_id":"/docs/mcp-settings","tags":[],"type":"text","url":"/docs/mcp-settings","content":"Open the command palette (**⌘K** / **Ctrl+K**) and search for **Copilot settings** to extend Copilot by connecting external tools and services through MCP (Model Context Protocol) servers. Admins and owners only."},"4562":{"id":"/docs/mcp-settings-7","page_id":"/docs/mcp-settings","tags":[],"type":"text","url":"/docs/mcp-settings#one-click-integrations","content":"The cards at the top connect a tool to Copilot with nothing to fill in:"},"4563":{"id":"/docs/mcp-settings-8","page_id":"/docs/mcp-settings","tags":[],"type":"text","url":"/docs/mcp-settings#one-click-integrations","content":"**Shopify** — pull orders, products, and customers into Copilot conversations"},"4564":{"id":"/docs/mcp-settings-9","page_id":"/docs/mcp-settings","tags":[],"type":"text","url":"/docs/mcp-settings#one-click-integrations","content":"**Meta Ads** — manage campaigns and pull ad reporting from your Meta ad account"},"4565":{"id":"/docs/mcp-settings-10","page_id":"/docs/mcp-settings","tags":[],"type":"text","url":"/docs/mcp-settings#one-click-integrations","content":"Click **Connect**, sign in to that service, and approve the access it asks for. Copilot can use the tool straight away — there's nothing else to set up."},"4566":{"id":"/docs/mcp-settings-11","page_id":"/docs/mcp-settings","tags":[],"type":"text","url":"/docs/mcp-settings#mcp-servers","content":"For tools without a one-click integration, add your own MCP server. MCP servers connect Copilot to external tools, APIs, and data sources so it can take actions beyond the built-ins."},"4567":{"id":"/docs/mcp-settings-12","page_id":"/docs/mcp-settings","tags":[],"type":"text","url":"/docs/mcp-settings#add-a-server","content":"Click **Add Server**."},"4568":{"id":"/docs/mcp-settings-13","page_id":"/docs/mcp-settings","tags":[],"type":"text","url":"/docs/mcp-settings#add-a-server","content":"Fill in:"},"4569":{"id":"/docs/mcp-settings-14","page_id":"/docs/mcp-settings","tags":[],"type":"text","url":"/docs/mcp-settings#add-a-server","content":"**Name** — a label to identify the server"},"4570":{"id":"/docs/mcp-settings-15","page_id":"/docs/mcp-settings","tags":[],"type":"text","url":"/docs/mcp-settings#add-a-server","content":"**URL** — the server's endpoint"},"4571":{"id":"/docs/mcp-settings-16","page_id":"/docs/mcp-settings","tags":[],"type":"text","url":"/docs/mcp-settings#add-a-server","content":"**Description** (optional) — what the server provides"},"4572":{"id":"/docs/mcp-settings-17","page_id":"/docs/mcp-settings","tags":[],"type":"text","url":"/docs/mcp-settings#add-a-server","content":"**Authentication** — None, Bearer Token, OAuth, or Custom Header"},"4573":{"id":"/docs/mcp-settings-18","page_id":"/docs/mcp-settings","tags":[],"type":"text","url":"/docs/mcp-settings#add-a-server","content":"**Transport** — Auto, SSE, or Streamable HTTP"},"4574":{"id":"/docs/mcp-settings-19","page_id":"/docs/mcp-settings","tags":[],"type":"text","url":"/docs/mcp-settings#add-a-server","content":"**Auth Token** — your credential (shown only when the auth type needs one)"},"4575":{"id":"/docs/mcp-settings-20","page_id":"/docs/mcp-settings","tags":[],"type":"text","url":"/docs/mcp-settings#add-a-server","content":"**Enable Server** — toggle on to activate"},"4576":{"id":"/docs/mcp-settings-21","page_id":"/docs/mcp-settings","tags":[],"type":"text","url":"/docs/mcp-settings#add-a-server","content":"Save."},"4577":{"id":"/docs/mcp-settings-22","page_id":"/docs/mcp-settings","tags":[],"type":"text","url":"/docs/mcp-settings#manage-servers","content":"Connected servers appear in a table with name and description, URL, authentication type, and enabled/disabled status. From here you can:"},"4578":{"id":"/docs/mcp-settings-23","page_id":"/docs/mcp-settings","tags":[],"type":"text","url":"/docs/mcp-settings#manage-servers","content":"**Toggle** a server on or off with the status switch"},"4579":{"id":"/docs/mcp-settings-24","page_id":"/docs/mcp-settings","tags":[],"type":"text","url":"/docs/mcp-settings#manage-servers","content":"**Edit** with the pencil icon"},"4580":{"id":"/docs/mcp-settings-25","page_id":"/docs/mcp-settings","tags":[],"type":"text","url":"/docs/mcp-settings#manage-servers","content":"**Delete** with the trash icon (and confirm)"},"4581":{"id":"/docs/mcp-settings-26","page_id":"/docs/mcp-settings","tags":[],"type":"text","url":"/docs/mcp-settings#related-topics","content":"MCP Servers Configuration"},"4582":{"id":"/docs/mcp-settings-27","page_id":"/docs/mcp-settings","tags":[],"type":"text","url":"/docs/mcp-settings#related-topics","content":"AI Agent Configuration"},"4583":{"id":"/docs/mcp-settings-28","page_id":"/docs/mcp-settings","tags":[],"type":"text","url":"/docs/mcp-settings#related-topics","content":"Knowledge Base"},"4584":{"id":"/docs/mcp-settings-29","page_id":"/docs/mcp-settings","tags":[],"type":"text","url":"/docs/mcp-settings#related-topics","content":"Skill Sets"},"4585":{"id":"/docs/mcp-settings-30","page_id":"/docs/mcp-settings","tags":[],"type":"text","url":"/docs/mcp-settings#related-topics","content":"Integrations"},"4586":{"id":"/docs/organization/audit-log","page_id":"/docs/organization/audit-log","type":"page","content":"Audit Log","breadcrumbs":["Docs","Administer","Organization Settings"],"tags":[],"url":"/docs/organization/audit-log"},"4587":{"id":"/docs/organization/audit-log-0","page_id":"/docs/organization/audit-log","tags":[],"type":"text","url":"/docs/organization/audit-log","content":"See who changed what in your settings, and when."},"4588":{"id":"/docs/organization/audit-log-1","page_id":"/docs/organization/audit-log","type":"heading","tags":[],"url":"/docs/organization/audit-log#open-the-audit-log","content":"Open the Audit Log"},"4589":{"id":"/docs/organization/audit-log-2","page_id":"/docs/organization/audit-log","type":"heading","tags":[],"url":"/docs/organization/audit-log#filter-the-log","content":"Filter the log"},"4590":{"id":"/docs/organization/audit-log-3","page_id":"/docs/organization/audit-log","type":"heading","tags":[],"url":"/docs/organization/audit-log#who-made-the-change","content":"Who made the change"},"4591":{"id":"/docs/organization/audit-log-4","page_id":"/docs/organization/audit-log","type":"heading","tags":[],"url":"/docs/organization/audit-log#what-gets-recorded","content":"What gets recorded"},"4592":{"id":"/docs/organization/audit-log-5","page_id":"/docs/organization/audit-log","type":"heading","tags":[],"url":"/docs/organization/audit-log#reading-the-before--after-values","content":"Reading the before → after values"},"4593":{"id":"/docs/organization/audit-log-6","page_id":"/docs/organization/audit-log","tags":[],"type":"text","url":"/docs/organization/audit-log","content":"The Audit Log records every settings change made in your organization — who made it, when, and what the value was before and after."},"4594":{"id":"/docs/organization/audit-log-7","page_id":"/docs/organization/audit-log","tags":[],"type":"text","url":"/docs/organization/audit-log","content":"It is read-only and append-only. Nobody, including owners, can edit or delete an entry."},"4595":{"id":"/docs/organization/audit-log-8","page_id":"/docs/organization/audit-log","tags":[],"type":"text","url":"/docs/organization/audit-log#open-the-audit-log","content":"Go to **Settings → Organization → Audit Log**."},"4596":{"id":"/docs/organization/audit-log-9","page_id":"/docs/organization/audit-log","tags":[],"type":"text","url":"/docs/organization/audit-log#open-the-audit-log","content":"You'll see a table with:"},"4597":{"id":"/docs/organization/audit-log-10","page_id":"/docs/organization/audit-log","tags":[],"type":"text","url":"/docs/organization/audit-log#open-the-audit-log","content":"**Date and time** – When the change was made. Hover for the exact timestamp."},"4598":{"id":"/docs/organization/audit-log-11","page_id":"/docs/organization/audit-log","tags":[],"type":"text","url":"/docs/organization/audit-log#open-the-audit-log","content":"**Changed by** – The person who made the change, with a badge when the change came from somewhere other than a signed-in user (see Who made the change)."},"4599":{"id":"/docs/organization/audit-log-12","page_id":"/docs/organization/audit-log","tags":[],"type":"text","url":"/docs/organization/audit-log#open-the-audit-log","content":"**Resource** – The settings area affected, and the specific item where there is one (an agent's name, a day of the week)."},"4600":{"id":"/docs/organization/audit-log-13","page_id":"/docs/organization/audit-log","tags":[],"type":"text","url":"/docs/organization/audit-log#open-the-audit-log","content":"**Event** – What happened."},"4601":{"id":"/docs/organization/audit-log-14","page_id":"/docs/organization/audit-log","tags":[],"type":"text","url":"/docs/organization/audit-log#open-the-audit-log","content":"Click any row with an arrow to expand it and see the before → after values."},"4602":{"id":"/docs/organization/audit-log-15","page_id":"/docs/organization/audit-log","tags":[],"type":"text","url":"/docs/organization/audit-log#open-the-audit-log","content":"Only **admins** and **owners** can open the Audit Log."},"4603":{"id":"/docs/organization/audit-log-16","page_id":"/docs/organization/audit-log","tags":[],"type":"text","url":"/docs/organization/audit-log#filter-the-log","content":"Three filters sit above the table:"},"4604":{"id":"/docs/organization/audit-log-17","page_id":"/docs/organization/audit-log","tags":[],"type":"text","url":"/docs/organization/audit-log#filter-the-log","content":"**All events** – Narrow to one kind of change, for example *Agent version deployed*."},"4605":{"id":"/docs/organization/audit-log-18","page_id":"/docs/organization/audit-log","tags":[],"type":"text","url":"/docs/organization/audit-log#filter-the-log","content":"**Everyone** – Narrow to one person."},"4606":{"id":"/docs/organization/audit-log-19","page_id":"/docs/organization/audit-log","tags":[],"type":"text","url":"/docs/organization/audit-log#filter-the-log","content":"**Time range** – Last 7, 30, or 90 days, or all time. Defaults to the last 30 days."},"4607":{"id":"/docs/organization/audit-log-20","page_id":"/docs/organization/audit-log","tags":[],"type":"text","url":"/docs/organization/audit-log#filter-the-log","content":"The log loads the most recent entries first. Use **Load more** at the bottom to go further back."},"4608":{"id":"/docs/organization/audit-log-21","page_id":"/docs/organization/audit-log","tags":[],"type":"text","url":"/docs/organization/audit-log#who-made-the-change","content":"Settings can be changed from the dashboard, but also through the public API, the MCP server, and the copilot. The **Changed by** column tells these apart with a badge:"},"4609":{"id":"/docs/organization/audit-log-22","page_id":"/docs/organization/audit-log","tags":[],"type":"text","url":"/docs/organization/audit-log#who-made-the-change","content":"**(no badge)** — a signed-in team member changed it from the dashboard."},"4610":{"id":"/docs/organization/audit-log-23","page_id":"/docs/organization/audit-log","tags":[],"type":"text","url":"/docs/organization/audit-log#who-made-the-change","content":"**API** — changed with an API key."},"4611":{"id":"/docs/organization/audit-log-24","page_id":"/docs/organization/audit-log","tags":[],"type":"text","url":"/docs/organization/audit-log#who-made-the-change","content":"**MCP** — changed through a connected MCP client."},"4612":{"id":"/docs/organization/audit-log-25","page_id":"/docs/organization/audit-log","tags":[],"type":"text","url":"/docs/organization/audit-log#who-made-the-change","content":"**Copilot** — changed by the copilot on someone's behalf."},"4613":{"id":"/docs/organization/audit-log-26","page_id":"/docs/organization/audit-log","tags":[],"type":"text","url":"/docs/organization/audit-log#who-made-the-change","content":"**System** — changed by Cloodot itself, with no person involved."},"4614":{"id":"/docs/organization/audit-log-27","page_id":"/docs/organization/audit-log","tags":[],"type":"text","url":"/docs/organization/audit-log#who-made-the-change","content":"This matters most for settings an AI agent can reach on its own, like auto-resolve."},"4615":{"id":"/docs/organization/audit-log-28","page_id":"/docs/organization/audit-log","tags":[],"type":"text","url":"/docs/organization/audit-log#what-gets-recorded","content":"Event"},"4616":{"id":"/docs/organization/audit-log-29","page_id":"/docs/organization/audit-log","tags":[],"type":"text","url":"/docs/organization/audit-log#what-gets-recorded","content":"What it covers"},"4617":{"id":"/docs/organization/audit-log-30","page_id":"/docs/organization/audit-log","tags":[],"type":"text","url":"/docs/organization/audit-log#what-gets-recorded","content":"Organization settings updated"},"4618":{"id":"/docs/organization/audit-log-31","page_id":"/docs/organization/audit-log","tags":[],"type":"text","url":"/docs/organization/audit-log#what-gets-recorded","content":"Name, workspace URL, business description, country, and **auto-resolve**"},"4619":{"id":"/docs/organization/audit-log-32","page_id":"/docs/organization/audit-log","tags":[],"type":"text","url":"/docs/organization/audit-log#what-gets-recorded","content":"Business hours updated / removed"},"4620":{"id":"/docs/organization/audit-log-33","page_id":"/docs/organization/audit-log","tags":[],"type":"text","url":"/docs/organization/audit-log#what-gets-recorded","content":"Open/closed state and opening times per day"},"4621":{"id":"/docs/organization/audit-log-34","page_id":"/docs/organization/audit-log","tags":[],"type":"text","url":"/docs/organization/audit-log#what-gets-recorded","content":"AI intelligence level changed"},"4622":{"id":"/docs/organization/audit-log-35","page_id":"/docs/organization/audit-log","tags":[],"type":"text","url":"/docs/organization/audit-log#what-gets-recorded","content":"The org-wide model tier for customer-facing replies"},"4623":{"id":"/docs/organization/audit-log-36","page_id":"/docs/organization/audit-log","tags":[],"type":"text","url":"/docs/organization/audit-log#what-gets-recorded","content":"Agent version saved"},"4624":{"id":"/docs/organization/audit-log-37","page_id":"/docs/organization/audit-log","tags":[],"type":"text","url":"/docs/organization/audit-log#what-gets-recorded","content":"An agent's draft started — the first save that parks changes without deploying"},"4625":{"id":"/docs/organization/audit-log-38","page_id":"/docs/organization/audit-log","tags":[],"type":"text","url":"/docs/organization/audit-log#what-gets-recorded","content":"Agent draft updated"},"4626":{"id":"/docs/organization/audit-log-39","page_id":"/docs/organization/audit-log","tags":[],"type":"text","url":"/docs/organization/audit-log#what-gets-recorded","content":"Later saves onto that same draft, with the fields that changed"},"4627":{"id":"/docs/organization/audit-log-40","page_id":"/docs/organization/audit-log","tags":[],"type":"text","url":"/docs/organization/audit-log#what-gets-recorded","content":"Agent draft deleted"},"4628":{"id":"/docs/organization/audit-log-41","page_id":"/docs/organization/audit-log","tags":[],"type":"text","url":"/docs/organization/audit-log#what-gets-recorded","content":"A draft discarded before it ever went live"},"4629":{"id":"/docs/organization/audit-log-42","page_id":"/docs/organization/audit-log","tags":[],"type":"text","url":"/docs/organization/audit-log#what-gets-recorded","content":"Agent version deployed"},"4630":{"id":"/docs/organization/audit-log-43","page_id":"/docs/organization/audit-log","tags":[],"type":"text","url":"/docs/organization/audit-log#what-gets-recorded","content":"A new agent version taken live, with the config fields that changed"},"4631":{"id":"/docs/organization/audit-log-44","page_id":"/docs/organization/audit-log","tags":[],"type":"text","url":"/docs/organization/audit-log#what-gets-recorded","content":"Agent rolled back"},"4632":{"id":"/docs/organization/audit-log-45","page_id":"/docs/organization/audit-log","tags":[],"type":"text","url":"/docs/organization/audit-log#what-gets-recorded","content":"An earlier agent version restored"},"4633":{"id":"/docs/organization/audit-log-46","page_id":"/docs/organization/audit-log","tags":[],"type":"text","url":"/docs/organization/audit-log#what-gets-recorded","content":"Member invited / Invitation revoked"},"4634":{"id":"/docs/organization/audit-log-47","page_id":"/docs/organization/audit-log","tags":[],"type":"text","url":"/docs/organization/audit-log#what-gets-recorded","content":"An invitation sent, or cancelled before it was accepted"},"4635":{"id":"/docs/organization/audit-log-48","page_id":"/docs/organization/audit-log","tags":[],"type":"text","url":"/docs/organization/audit-log#what-gets-recorded","content":"Team created / updated / deleted"},"4636":{"id":"/docs/organization/audit-log-49","page_id":"/docs/organization/audit-log","tags":[],"type":"text","url":"/docs/organization/audit-log#what-gets-recorded","content":"Teams in your organization"},"4637":{"id":"/docs/organization/audit-log-50","page_id":"/docs/organization/audit-log","tags":[],"type":"text","url":"/docs/organization/audit-log#what-gets-recorded","content":"Channel settings updated"},"4638":{"id":"/docs/organization/audit-log-51","page_id":"/docs/organization/audit-log","tags":[],"type":"text","url":"/docs/organization/audit-log#what-gets-recorded","content":"A channel renamed, or switched active/inactive"},"4639":{"id":"/docs/organization/audit-log-52","page_id":"/docs/organization/audit-log","tags":[],"type":"text","url":"/docs/organization/audit-log#what-gets-recorded","content":"Channel disconnected"},"4640":{"id":"/docs/organization/audit-log-53","page_id":"/docs/organization/audit-log","tags":[],"type":"text","url":"/docs/organization/audit-log#what-gets-recorded","content":"A channel queued for removal — this stops every conversation on it"},"4641":{"id":"/docs/organization/audit-log-54","page_id":"/docs/organization/audit-log","tags":[],"type":"text","url":"/docs/organization/audit-log#what-gets-recorded","content":"Label created / updated / deleted"},"4642":{"id":"/docs/organization/audit-log-55","page_id":"/docs/organization/audit-log","tags":[],"type":"text","url":"/docs/organization/audit-log#what-gets-recorded","content":"Labels, including the AI extraction toggle"},"4643":{"id":"/docs/organization/audit-log-56","page_id":"/docs/organization/audit-log","tags":[],"type":"text","url":"/docs/organization/audit-log#what-gets-recorded","content":"Canned response created / updated / deleted"},"4644":{"id":"/docs/organization/audit-log-57","page_id":"/docs/organization/audit-log","tags":[],"type":"text","url":"/docs/organization/audit-log#what-gets-recorded","content":"Saved replies"},"4645":{"id":"/docs/organization/audit-log-58","page_id":"/docs/organization/audit-log","tags":[],"type":"text","url":"/docs/organization/audit-log#what-gets-recorded","content":"Custom field created / updated / deleted"},"4646":{"id":"/docs/organization/audit-log-59","page_id":"/docs/organization/audit-log","tags":[],"type":"text","url":"/docs/organization/audit-log#what-gets-recorded","content":"Both contact and conversation fields"},"4647":{"id":"/docs/organization/audit-log-60","page_id":"/docs/organization/audit-log","tags":[],"type":"text","url":"/docs/organization/audit-log#what-gets-recorded","content":"API key created / updated / revoked"},"4648":{"id":"/docs/organization/audit-log-61","page_id":"/docs/organization/audit-log","tags":[],"type":"text","url":"/docs/organization/audit-log#what-gets-recorded","content":"Developer API keys — never the key itself"},"4649":{"id":"/docs/organization/audit-log-62","page_id":"/docs/organization/audit-log","tags":[],"type":"text","url":"/docs/organization/audit-log#what-gets-recorded","content":"Agent changes are also visible per-agent in the version history drawer on the agent's page, which keeps the full text of each version. The Audit Log is the org-wide view across every settings area."},"4650":{"id":"/docs/organization/audit-log-63","page_id":"/docs/organization/audit-log","tags":[],"type":"text","url":"/docs/organization/audit-log#reading-the-before--after-values","content":"Expanding a row shows one line per changed field:"},"4651":{"id":"/docs/organization/audit-log-64","page_id":"/docs/organization/audit-log","tags":[],"type":"text","url":"/docs/organization/audit-log#reading-the-before--after-values","content":"**Auto-resolve after** — shown as a number of days, or **Off** when auto-resolve is disabled."},"4652":{"id":"/docs/organization/audit-log-65","page_id":"/docs/organization/audit-log","tags":[],"type":"text","url":"/docs/organization/audit-log#reading-the-before--after-values","content":"**Toggles** — shown as **On** / **Off**."},"4653":{"id":"/docs/organization/audit-log-66","page_id":"/docs/organization/audit-log","tags":[],"type":"text","url":"/docs/organization/audit-log#reading-the-before--after-values","content":"**Empty values*&#x2A; — shown as &#x2A;*—**."},"4654":{"id":"/docs/organization/audit-log-67","page_id":"/docs/organization/audit-log","tags":[],"type":"text","url":"/docs/organization/audit-log#reading-the-before--after-values","content":"**Long text** (agent instructions, descriptions) — shortened, with the full value on hover. Very long values are stored trimmed; the agent's version history holds the complete text."},"4655":{"id":"/docs/organization/audit-log-68","page_id":"/docs/organization/audit-log","tags":[],"type":"text","url":"/docs/organization/audit-log#reading-the-before--after-values","content":"The IP address the change came from is shown underneath when it was recorded."},"4656":{"id":"/docs/organization/business-hours","page_id":"/docs/organization/business-hours","type":"page","content":"Business Hours","breadcrumbs":["Docs","Administer","Organization Settings"],"tags":[],"url":"/docs/organization/business-hours"},"4657":{"id":"/docs/organization/business-hours-0","page_id":"/docs/organization/business-hours","tags":[],"type":"text","url":"/docs/organization/business-hours","content":"Configure when your team is available to respond to customers."},"4658":{"id":"/docs/organization/business-hours-1","page_id":"/docs/organization/business-hours","type":"heading","tags":[],"url":"/docs/organization/business-hours#open-the-business-hours-page","content":"Open the Business Hours page"},"4659":{"id":"/docs/organization/business-hours-2","page_id":"/docs/organization/business-hours","type":"heading","tags":[],"url":"/docs/organization/business-hours#set-the-timezone","content":"Set the timezone"},"4660":{"id":"/docs/organization/business-hours-3","page_id":"/docs/organization/business-hours","type":"heading","tags":[],"url":"/docs/organization/business-hours#configure-the-weekly-schedule","content":"Configure the weekly schedule"},"4661":{"id":"/docs/organization/business-hours-4","page_id":"/docs/organization/business-hours","type":"heading","tags":[],"url":"/docs/organization/business-hours#save-your-changes","content":"Save your changes"},"4662":{"id":"/docs/organization/business-hours-5","page_id":"/docs/organization/business-hours","type":"heading","tags":[],"url":"/docs/organization/business-hours#where-business-hours-are-used","content":"Where business hours are used"},"4663":{"id":"/docs/organization/business-hours-6","page_id":"/docs/organization/business-hours","type":"heading","tags":[],"url":"/docs/organization/business-hours#set-accurate-hours","content":"Set accurate hours"},"4664":{"id":"/docs/organization/business-hours-7","page_id":"/docs/organization/business-hours","tags":[],"type":"text","url":"/docs/organization/business-hours","content":"Business Hours defines when your team is available to respond."},"4665":{"id":"/docs/organization/business-hours-8","page_id":"/docs/organization/business-hours","tags":[],"type":"text","url":"/docs/organization/business-hours#open-the-business-hours-page","content":"Go to **Settings → Organization → Business Hours** to configure your timezone and weekly schedule."},"4666":{"id":"/docs/organization/business-hours-9","page_id":"/docs/organization/business-hours","tags":[],"type":"text","url":"/docs/organization/business-hours#set-the-timezone","content":"Pick the primary timezone for your business (e.g. \"Asia Dubai\", \"Europe London\", \"America New York\"). Opening and closing times are interpreted in this timezone. Select it from the dropdown."},"4667":{"id":"/docs/organization/business-hours-10","page_id":"/docs/organization/business-hours","tags":[],"type":"text","url":"/docs/organization/business-hours#configure-the-weekly-schedule","content":"For each weekday, set:"},"4668":{"id":"/docs/organization/business-hours-11","page_id":"/docs/organization/business-hours","tags":[],"type":"text","url":"/docs/organization/business-hours#configure-the-weekly-schedule","content":"**Open / Closed** toggle:"},"4669":{"id":"/docs/organization/business-hours-12","page_id":"/docs/organization/business-hours","tags":[],"type":"text","url":"/docs/organization/business-hours#configure-the-weekly-schedule","content":"**On** — set specific hours for the day."},"4670":{"id":"/docs/organization/business-hours-13","page_id":"/docs/organization/business-hours","tags":[],"type":"text","url":"/docs/organization/business-hours#configure-the-weekly-schedule","content":"**Off** — mark the day as closed."},"4671":{"id":"/docs/organization/business-hours-14","page_id":"/docs/organization/business-hours","tags":[],"type":"text","url":"/docs/organization/business-hours#configure-the-weekly-schedule","content":"**Opening time** (e.g. `09:30`) — when your team starts. Use the time picker."},"4672":{"id":"/docs/organization/business-hours-15","page_id":"/docs/organization/business-hours","tags":[],"type":"text","url":"/docs/organization/business-hours#configure-the-weekly-schedule","content":"**Closing time** (e.g. `18:00`) — when your team stops. Use the time picker."},"4673":{"id":"/docs/organization/business-hours-16","page_id":"/docs/organization/business-hours","tags":[],"type":"text","url":"/docs/organization/business-hours#save-your-changes","content":"Review each day's schedule."},"4674":{"id":"/docs/organization/business-hours-17","page_id":"/docs/organization/business-hours","tags":[],"type":"text","url":"/docs/organization/business-hours#save-your-changes","content":"Click **Save Changes**."},"4675":{"id":"/docs/organization/business-hours-18","page_id":"/docs/organization/business-hours","tags":[],"type":"text","url":"/docs/organization/business-hours#save-your-changes","content":"Cloodot and the AI agent now use these hours to know when your team is online."},"4676":{"id":"/docs/organization/business-hours-19","page_id":"/docs/organization/business-hours","tags":[],"type":"text","url":"/docs/organization/business-hours#where-business-hours-are-used","content":"**AI agent** — knows when your team is available and can set customer expectations on response times."},"4677":{"id":"/docs/organization/business-hours-20","page_id":"/docs/organization/business-hours","tags":[],"type":"text","url":"/docs/organization/business-hours#where-business-hours-are-used","content":"**Automations** — trigger automated responses or messaging based on hours."},"4678":{"id":"/docs/organization/business-hours-21","page_id":"/docs/organization/business-hours","tags":[],"type":"text","url":"/docs/organization/business-hours#where-business-hours-are-used","content":"**Analytics** — response-time metrics can be calculated against business hours."},"4679":{"id":"/docs/organization/business-hours-22","page_id":"/docs/organization/business-hours","tags":[],"type":"text","url":"/docs/organization/business-hours#set-accurate-hours","content":"**Match reality** — set the hours your team actually responds."},"4680":{"id":"/docs/organization/business-hours-23","page_id":"/docs/organization/business-hours","tags":[],"type":"text","url":"/docs/organization/business-hours#set-accurate-hours","content":"**Consider time zones** — if you serve customers across regions, factor their local times in."},"4681":{"id":"/docs/organization/business-hours-24","page_id":"/docs/organization/business-hours","tags":[],"type":"text","url":"/docs/organization/business-hours#set-accurate-hours","content":"**Update regularly** — adjust for holidays, special events, or schedule changes."},"4682":{"id":"/docs/organization/channels/email","page_id":"/docs/organization/channels/email","type":"page","content":"Connect Email","breadcrumbs":["Docs","Administer","Organization Settings","Channels"],"tags":[],"url":"/docs/organization/channels/email"},"4683":{"id":"/docs/organization/channels/email-0","page_id":"/docs/organization/channels/email","tags":[],"type":"text","url":"/docs/organization/channels/email","content":"Forward your support inbox to Cloodot so every email becomes a conversation in your shared inbox."},"4684":{"id":"/docs/organization/channels/email-1","page_id":"/docs/organization/channels/email","type":"heading","tags":[],"url":"/docs/organization/channels/email#what-the-email-channel-does","content":"What the email channel does"},"4685":{"id":"/docs/organization/channels/email-2","page_id":"/docs/organization/channels/email","type":"heading","tags":[],"url":"/docs/organization/channels/email#before-you-start","content":"Before you start"},"4686":{"id":"/docs/organization/channels/email-3","page_id":"/docs/organization/channels/email","type":"heading","tags":[],"url":"/docs/organization/channels/email#set-up-email","content":"Set up email"},"4687":{"id":"/docs/organization/channels/email-4","page_id":"/docs/organization/channels/email","type":"heading","tags":[],"url":"/docs/organization/channels/email#1-open-the-channel-connection-wizard","content":"1\\. Open the Channel Connection Wizard"},"4688":{"id":"/docs/organization/channels/email-5","page_id":"/docs/organization/channels/email","type":"heading","tags":[],"url":"/docs/organization/channels/email#2-name-your-inbox","content":"2\\. Name your inbox"},"4689":{"id":"/docs/organization/channels/email-6","page_id":"/docs/organization/channels/email","type":"heading","tags":[],"url":"/docs/organization/channels/email#3-copy-your-cloodot-address","content":"3\\. Copy your Cloodot address"},"4690":{"id":"/docs/organization/channels/email-7","page_id":"/docs/organization/channels/email","type":"heading","tags":[],"url":"/docs/organization/channels/email#4-forward-your-support-email-to-it","content":"4\\. Forward your support email to it"},"4691":{"id":"/docs/organization/channels/email-8","page_id":"/docs/organization/channels/email","type":"heading","tags":[],"url":"/docs/organization/channels/email#5-send-a-test-email","content":"5\\. Send a test email"},"4692":{"id":"/docs/organization/channels/email-9","page_id":"/docs/organization/channels/email","type":"heading","tags":[],"url":"/docs/organization/channels/email#how-replies-work","content":"How replies work"},"4693":{"id":"/docs/organization/channels/email-10","page_id":"/docs/organization/channels/email","type":"heading","tags":[],"url":"/docs/organization/channels/email#managing-the-email-channel","content":"Managing the email channel"},"4694":{"id":"/docs/organization/channels/email-11","page_id":"/docs/organization/channels/email","type":"heading","tags":[],"url":"/docs/organization/channels/email#troubleshooting","content":"Troubleshooting"},"4695":{"id":"/docs/organization/channels/email-12","page_id":"/docs/organization/channels/email","type":"heading","tags":[],"url":"/docs/organization/channels/email#emails-arent-arriving-in-cloodot","content":"Emails aren't arriving in Cloodot"},"4696":{"id":"/docs/organization/channels/email-13","page_id":"/docs/organization/channels/email","type":"heading","tags":[],"url":"/docs/organization/channels/email#the-gmail-confirmation-email-never-showed-up","content":"The Gmail confirmation email never showed up"},"4697":{"id":"/docs/organization/channels/email-14","page_id":"/docs/organization/channels/email","type":"heading","tags":[],"url":"/docs/organization/channels/email#replies-arent-reaching-customers","content":"Replies aren't reaching customers"},"4698":{"id":"/docs/organization/channels/email-15","page_id":"/docs/organization/channels/email","type":"heading","tags":[],"url":"/docs/organization/channels/email#next-steps","content":"Next steps"},"4699":{"id":"/docs/organization/channels/email-16","page_id":"/docs/organization/channels/email","tags":[],"type":"text","url":"/docs/organization/channels/email","content":"Turn your support email into a Cloodot channel. Forward messages from an address like `support@yourcompany.com` to the dedicated inbox Cloodot gives you, and every email lands in your shared inbox next to WhatsApp, Instagram, Facebook, and WebChat."},"4700":{"id":"/docs/organization/channels/email-17","page_id":"/docs/organization/channels/email","tags":[],"type":"text","url":"/docs/organization/channels/email#what-the-email-channel-does","content":"Cloodot mints a unique inbound address for each email channel (for example `acme-support@mail.cloodot.com`). Once you forward your support mail to it:"},"4701":{"id":"/docs/organization/channels/email-18","page_id":"/docs/organization/channels/email","tags":[],"type":"text","url":"/docs/organization/channels/email#what-the-email-channel-does","content":"Incoming emails become conversations in your Cloodot inbox"},"4702":{"id":"/docs/organization/channels/email-19","page_id":"/docs/organization/channels/email","tags":[],"type":"text","url":"/docs/organization/channels/email#what-the-email-channel-does","content":"Your team — or an AI agent — replies from Cloodot, and the reply is emailed back to the customer in the same thread"},"4703":{"id":"/docs/organization/channels/email-20","page_id":"/docs/organization/channels/email","tags":[],"type":"text","url":"/docs/organization/channels/email#what-the-email-channel-does","content":"Follow-ups from the customer stay attached to the same conversation"},"4704":{"id":"/docs/organization/channels/email-21","page_id":"/docs/organization/channels/email","tags":[],"type":"text","url":"/docs/organization/channels/email#what-the-email-channel-does","content":"You keep your existing support address. Cloodot sits behind it through forwarding, so nothing changes for the people emailing you."},"4705":{"id":"/docs/organization/channels/email-22","page_id":"/docs/organization/channels/email","tags":[],"type":"text","url":"/docs/organization/channels/email#before-you-start","content":"You'll need:"},"4706":{"id":"/docs/organization/channels/email-23","page_id":"/docs/organization/channels/email","tags":[],"type":"text","url":"/docs/organization/channels/email#before-you-start","content":"A support email address you can set forwarding on (like `support@yourcompany.com`)"},"4707":{"id":"/docs/organization/channels/email-24","page_id":"/docs/organization/channels/email","tags":[],"type":"text","url":"/docs/organization/channels/email#before-you-start","content":"Access to your email provider's settings (Gmail, Google Workspace, or Outlook / Microsoft 365)"},"4708":{"id":"/docs/organization/channels/email-25","page_id":"/docs/organization/channels/email","tags":[],"type":"text","url":"/docs/organization/channels/email#before-you-start","content":"A Cloodot workspace with the email channel enabled"},"4709":{"id":"/docs/organization/channels/email-26","page_id":"/docs/organization/channels/email","tags":[],"type":"text","url":"/docs/organization/channels/email#before-you-start","content":"The email channel is rolling out per workspace. If **Email** isn't listed as a channel option, it isn't enabled for your workspace yet — contact support and we'll turn it on."},"4710":{"id":"/docs/organization/channels/email-27","page_id":"/docs/organization/channels/email","tags":[],"type":"text","url":"/docs/organization/channels/email#1-open-the-channel-connection-wizard","content":"Start from one of two places."},"4711":{"id":"/docs/organization/channels/email-28","page_id":"/docs/organization/channels/email","tags":[],"type":"text","url":"/docs/organization/channels/email#1-open-the-channel-connection-wizard","content":"**From the inbox (no channels connected yet)**"},"4712":{"id":"/docs/organization/channels/email-29","page_id":"/docs/organization/channels/email","tags":[],"type":"text","url":"/docs/organization/channels/email#1-open-the-channel-connection-wizard","content":"Open **Inbox** or **Conversations**"},"4713":{"id":"/docs/organization/channels/email-30","page_id":"/docs/organization/channels/email","tags":[],"type":"text","url":"/docs/organization/channels/email#1-open-the-channel-connection-wizard","content":"Under &#x2A;*\"No channels connected\"**, click **Add a messaging channel**"},"4714":{"id":"/docs/organization/channels/email-31","page_id":"/docs/organization/channels/email","tags":[],"type":"text","url":"/docs/organization/channels/email#1-open-the-channel-connection-wizard","content":"**From Settings**"},"4715":{"id":"/docs/organization/channels/email-32","page_id":"/docs/organization/channels/email","tags":[],"type":"text","url":"/docs/organization/channels/email#1-open-the-channel-connection-wizard","content":"Go to **Settings** → **Organization** → **Channels**"},"4716":{"id":"/docs/organization/channels/email-33","page_id":"/docs/organization/channels/email","tags":[],"type":"text","url":"/docs/organization/channels/email#1-open-the-channel-connection-wizard","content":"Click **Add Channel*&#x2A; or the &#x2A;*+** button"},"4717":{"id":"/docs/organization/channels/email-34","page_id":"/docs/organization/channels/email","tags":[],"type":"text","url":"/docs/organization/channels/email#1-open-the-channel-connection-wizard","content":"Select **Email**"},"4718":{"id":"/docs/organization/channels/email-35","page_id":"/docs/organization/channels/email","tags":[],"type":"text","url":"/docs/organization/channels/email#2-name-your-inbox","content":"**Channel Name** (required) — How this inbox appears in Cloodot, e.g. `Acme Support`"},"4719":{"id":"/docs/organization/channels/email-36","page_id":"/docs/organization/channels/email","tags":[],"type":"text","url":"/docs/organization/channels/email#2-name-your-inbox","content":"**Sender Name** (optional) — The name customers see on replies sent from this inbox. Defaults to your channel name."},"4720":{"id":"/docs/organization/channels/email-37","page_id":"/docs/organization/channels/email","tags":[],"type":"text","url":"/docs/organization/channels/email#2-name-your-inbox","content":"Click **Create Email Channel**"},"4721":{"id":"/docs/organization/channels/email-38","page_id":"/docs/organization/channels/email","tags":[],"type":"text","url":"/docs/organization/channels/email#2-name-your-inbox","content":"Cloodot generates a unique inbound address from your channel name — `acme-support@mail.cloodot.com`, for example."},"4722":{"id":"/docs/organization/channels/email-39","page_id":"/docs/organization/channels/email","tags":[],"type":"text","url":"/docs/organization/channels/email#3-copy-your-cloodot-address","content":"On the **Forwarding** step, copy the address Cloodot generated using the copy button. You'll paste it into your email provider next."},"4723":{"id":"/docs/organization/channels/email-40","page_id":"/docs/organization/channels/email","tags":[],"type":"text","url":"/docs/organization/channels/email#4-forward-your-support-email-to-it","content":"Set up automatic forwarding from your existing support address to the Cloodot address you just copied."},"4724":{"id":"/docs/organization/channels/email-41","page_id":"/docs/organization/channels/email","tags":[],"type":"text","url":"/docs/organization/channels/email#4-forward-your-support-email-to-it","content":"**Gmail (personal)**"},"4725":{"id":"/docs/organization/channels/email-42","page_id":"/docs/organization/channels/email","tags":[],"type":"text","url":"/docs/organization/channels/email#4-forward-your-support-email-to-it","content":"In Gmail, go to **Settings** → **See all settings** → **Forwarding and POP/IMAP**"},"4726":{"id":"/docs/organization/channels/email-43","page_id":"/docs/organization/channels/email","tags":[],"type":"text","url":"/docs/organization/channels/email#4-forward-your-support-email-to-it","content":"Click **Add a forwarding address** and paste your Cloodot address"},"4727":{"id":"/docs/organization/channels/email-44","page_id":"/docs/organization/channels/email","tags":[],"type":"text","url":"/docs/organization/channels/email#4-forward-your-support-email-to-it","content":"Gmail sends a confirmation code to that address — see the note below on where to find it"},"4728":{"id":"/docs/organization/channels/email-45","page_id":"/docs/organization/channels/email","tags":[],"type":"text","url":"/docs/organization/channels/email#4-forward-your-support-email-to-it","content":"Enter the code, then choose **Forward a copy of incoming mail** and save"},"4729":{"id":"/docs/organization/channels/email-46","page_id":"/docs/organization/channels/email","tags":[],"type":"text","url":"/docs/organization/channels/email#4-forward-your-support-email-to-it","content":"**Google Workspace (admin)**"},"4730":{"id":"/docs/organization/channels/email-47","page_id":"/docs/organization/channels/email","tags":[],"type":"text","url":"/docs/organization/channels/email#4-forward-your-support-email-to-it","content":"In the **Admin console**, go to **Apps** → **Google Workspace** → **Gmail** → **Routing**"},"4731":{"id":"/docs/organization/channels/email-48","page_id":"/docs/organization/channels/email","tags":[],"type":"text","url":"/docs/organization/channels/email#4-forward-your-support-email-to-it","content":"Add a routing rule that delivers mail for your support address to the Cloodot address"},"4732":{"id":"/docs/organization/channels/email-49","page_id":"/docs/organization/channels/email","tags":[],"type":"text","url":"/docs/organization/channels/email#4-forward-your-support-email-to-it","content":"Or set forwarding on the individual mailbox as in the Gmail steps above"},"4733":{"id":"/docs/organization/channels/email-50","page_id":"/docs/organization/channels/email","tags":[],"type":"text","url":"/docs/organization/channels/email#4-forward-your-support-email-to-it","content":"**Outlook / Microsoft 365**"},"4734":{"id":"/docs/organization/channels/email-51","page_id":"/docs/organization/channels/email","tags":[],"type":"text","url":"/docs/organization/channels/email#4-forward-your-support-email-to-it","content":"In **Outlook**, go to **Settings** → **Mail** → **Forwarding**"},"4735":{"id":"/docs/organization/channels/email-52","page_id":"/docs/organization/channels/email","tags":[],"type":"text","url":"/docs/organization/channels/email#4-forward-your-support-email-to-it","content":"Turn on forwarding, paste your Cloodot address, and choose whether to keep a copy"},"4736":{"id":"/docs/organization/channels/email-53","page_id":"/docs/organization/channels/email","tags":[],"type":"text","url":"/docs/organization/channels/email#4-forward-your-support-email-to-it","content":"Save"},"4737":{"id":"/docs/organization/channels/email-54","page_id":"/docs/organization/channels/email","tags":[],"type":"text","url":"/docs/organization/channels/email#4-forward-your-support-email-to-it","content":"Gmail emails a confirmation code to the forwarding address before it will send mail there. Because that address **is** your Cloodot inbox, the code arrives as a conversation in Cloodot — open it, copy the code, and paste it back into Gmail to verify."},"4738":{"id":"/docs/organization/channels/email-55","page_id":"/docs/organization/channels/email","tags":[],"type":"text","url":"/docs/organization/channels/email#4-forward-your-support-email-to-it","content":"Replies are sent from Cloodot's own domain, so you don't need to edit SPF, DKIM, or any DNS records to get started with forwarding."},"4739":{"id":"/docs/organization/channels/email-56","page_id":"/docs/organization/channels/email","tags":[],"type":"text","url":"/docs/organization/channels/email#5-send-a-test-email","content":"From another account, email your support address (e.g. `support@yourcompany.com`)"},"4740":{"id":"/docs/organization/channels/email-57","page_id":"/docs/organization/channels/email","tags":[],"type":"text","url":"/docs/organization/channels/email#5-send-a-test-email","content":"Confirm the message appears as a conversation in your Cloodot inbox"},"4741":{"id":"/docs/organization/channels/email-58","page_id":"/docs/organization/channels/email","tags":[],"type":"text","url":"/docs/organization/channels/email#5-send-a-test-email","content":"Reply from Cloodot and confirm the reply reaches the sender"},"4742":{"id":"/docs/organization/channels/email-59","page_id":"/docs/organization/channels/email","tags":[],"type":"text","url":"/docs/organization/channels/email#5-send-a-test-email","content":"Emails sent to your support address now appear in Cloodot, and your replies are delivered back to the customer in the same thread."},"4743":{"id":"/docs/organization/channels/email-60","page_id":"/docs/organization/channels/email","tags":[],"type":"text","url":"/docs/organization/channels/email#how-replies-work","content":"Replies you send from Cloodot are emailed to the customer from your inbound address, with your **Sender Name** on them"},"4744":{"id":"/docs/organization/channels/email-61","page_id":"/docs/organization/channels/email","tags":[],"type":"text","url":"/docs/organization/channels/email#how-replies-work","content":"The customer's response threads back into the same conversation"},"4745":{"id":"/docs/organization/channels/email-62","page_id":"/docs/organization/channels/email","tags":[],"type":"text","url":"/docs/organization/channels/email#how-replies-work","content":"Both agents and AI agents reply the same way — the customer always sees one continuous email thread"},"4746":{"id":"/docs/organization/channels/email-63","page_id":"/docs/organization/channels/email","tags":[],"type":"text","url":"/docs/organization/channels/email#managing-the-email-channel","content":"**Rename the channel or change the sender name** any time in **Settings** → **Organization** → **Channels**"},"4747":{"id":"/docs/organization/channels/email-64","page_id":"/docs/organization/channels/email","tags":[],"type":"text","url":"/docs/organization/channels/email#managing-the-email-channel","content":"**Filter by channel** in the inbox to see only email conversations"},"4748":{"id":"/docs/organization/channels/email-65","page_id":"/docs/organization/channels/email","tags":[],"type":"text","url":"/docs/organization/channels/email#managing-the-email-channel","content":"**Connect more than one** — add a separate email channel for each support address (sales, billing, support), each with its own inbound address"},"4749":{"id":"/docs/organization/channels/email-66","page_id":"/docs/organization/channels/email","tags":[],"type":"text","url":"/docs/organization/channels/email#emails-arent-arriving-in-cloodot","content":"Confirm forwarding is turned on and points to the exact Cloodot address (copy it again from the channel settings if unsure)"},"4750":{"id":"/docs/organization/channels/email-67","page_id":"/docs/organization/channels/email","tags":[],"type":"text","url":"/docs/organization/channels/email#emails-arent-arriving-in-cloodot","content":"For Gmail, confirm you finished the confirmation-code step — forwarding stays inactive until you do"},"4751":{"id":"/docs/organization/channels/email-68","page_id":"/docs/organization/channels/email","tags":[],"type":"text","url":"/docs/organization/channels/email#emails-arent-arriving-in-cloodot","content":"Send a fresh test email; forwarding rules usually apply only to newly received mail"},"4752":{"id":"/docs/organization/channels/email-69","page_id":"/docs/organization/channels/email","tags":[],"type":"text","url":"/docs/organization/channels/email#emails-arent-arriving-in-cloodot","content":"Confirm the email channel is still **connected** in Cloodot"},"4753":{"id":"/docs/organization/channels/email-70","page_id":"/docs/organization/channels/email","tags":[],"type":"text","url":"/docs/organization/channels/email#the-gmail-confirmation-email-never-showed-up","content":"Check your Cloodot inbox — the confirmation lands there as a conversation, not back in Gmail"},"4754":{"id":"/docs/organization/channels/email-71","page_id":"/docs/organization/channels/email","tags":[],"type":"text","url":"/docs/organization/channels/email#the-gmail-confirmation-email-never-showed-up","content":"Re-check that you pasted the Cloodot address correctly in Gmail's forwarding settings"},"4755":{"id":"/docs/organization/channels/email-72","page_id":"/docs/organization/channels/email","tags":[],"type":"text","url":"/docs/organization/channels/email#replies-arent-reaching-customers","content":"Confirm the conversation is an email conversation and you're replying from within it"},"4756":{"id":"/docs/organization/channels/email-73","page_id":"/docs/organization/channels/email","tags":[],"type":"text","url":"/docs/organization/channels/email#replies-arent-reaching-customers","content":"Check the customer's spam folder for the first reply"},"4757":{"id":"/docs/organization/channels/email-74","page_id":"/docs/organization/channels/email","tags":[],"type":"text","url":"/docs/organization/channels/email#replies-arent-reaching-customers","content":"Confirm the email channel is still connected"},"4758":{"id":"/docs/organization/channels/email-75","page_id":"/docs/organization/channels/email","tags":[],"type":"text","url":"/docs/organization/channels/email#next-steps","content":"Set up automated responses"},"4759":{"id":"/docs/organization/channels/email-76","page_id":"/docs/organization/channels/email","tags":[],"type":"text","url":"/docs/organization/channels/email#next-steps","content":"Configure business hours"},"4760":{"id":"/docs/organization/channels/email-77","page_id":"/docs/organization/channels/email","tags":[],"type":"text","url":"/docs/organization/channels/email#next-steps","content":"Invite team members"},"4761":{"id":"/docs/organization/channels/email-78","page_id":"/docs/organization/channels/email","tags":[],"type":"text","url":"/docs/organization/channels/email#next-steps","content":"Need help? See the troubleshooting guide or contact support."},"4762":{"id":"/docs/organization/channels/facebook","page_id":"/docs/organization/channels/facebook","type":"page","content":"Connect Facebook","breadcrumbs":["Docs","Administer","Organization Settings","Channels"],"tags":[],"url":"/docs/organization/channels/facebook"},"4763":{"id":"/docs/organization/channels/facebook-0","page_id":"/docs/organization/channels/facebook","tags":[],"type":"text","url":"/docs/organization/channels/facebook","content":"Connect Facebook Pages so Messenger conversations land in your Cloodot inbox."},"4764":{"id":"/docs/organization/channels/facebook-1","page_id":"/docs/organization/channels/facebook","type":"heading","tags":[],"url":"/docs/organization/channels/facebook#before-you-start","content":"Before you start"},"4765":{"id":"/docs/organization/channels/facebook-2","page_id":"/docs/organization/channels/facebook","type":"heading","tags":[],"url":"/docs/organization/channels/facebook#connect-facebook","content":"Connect Facebook"},"4766":{"id":"/docs/organization/channels/facebook-3","page_id":"/docs/organization/channels/facebook","type":"heading","tags":[],"url":"/docs/organization/channels/facebook#1-open-the-channel-connection-wizard","content":"1\\. Open the Channel Connection Wizard"},"4767":{"id":"/docs/organization/channels/facebook-4","page_id":"/docs/organization/channels/facebook","type":"heading","tags":[],"url":"/docs/organization/channels/facebook#2-authorize-your-facebook-account","content":"2\\. Authorize your Facebook account"},"4768":{"id":"/docs/organization/channels/facebook-5","page_id":"/docs/organization/channels/facebook","type":"heading","tags":[],"url":"/docs/organization/channels/facebook#3-choose-which-pages-to-connect","content":"3\\. Choose which Pages to connect"},"4769":{"id":"/docs/organization/channels/facebook-6","page_id":"/docs/organization/channels/facebook","type":"heading","tags":[],"url":"/docs/organization/channels/facebook#4-connect-your-pages","content":"4\\. Connect your Pages"},"4770":{"id":"/docs/organization/channels/facebook-7","page_id":"/docs/organization/channels/facebook","type":"heading","tags":[],"url":"/docs/organization/channels/facebook#after-connecting","content":"After connecting"},"4771":{"id":"/docs/organization/channels/facebook-8","page_id":"/docs/organization/channels/facebook","type":"heading","tags":[],"url":"/docs/organization/channels/facebook#managing-facebook-channels","content":"Managing Facebook channels"},"4772":{"id":"/docs/organization/channels/facebook-9","page_id":"/docs/organization/channels/facebook","type":"heading","tags":[],"url":"/docs/organization/channels/facebook#view-messenger-conversations","content":"View Messenger conversations"},"4773":{"id":"/docs/organization/channels/facebook-10","page_id":"/docs/organization/channels/facebook","type":"heading","tags":[],"url":"/docs/organization/channels/facebook#working-with-multiple-pages","content":"Working with multiple Pages"},"4774":{"id":"/docs/organization/channels/facebook-11","page_id":"/docs/organization/channels/facebook","type":"heading","tags":[],"url":"/docs/organization/channels/facebook#disconnect-a-facebook-page","content":"Disconnect a Facebook Page"},"4775":{"id":"/docs/organization/channels/facebook-12","page_id":"/docs/organization/channels/facebook","type":"heading","tags":[],"url":"/docs/organization/channels/facebook#reconnect-a-facebook-page","content":"Reconnect a Facebook Page"},"4776":{"id":"/docs/organization/channels/facebook-13","page_id":"/docs/organization/channels/facebook","type":"heading","tags":[],"url":"/docs/organization/channels/facebook#connection-limits-and-requirements","content":"Connection limits and requirements"},"4777":{"id":"/docs/organization/channels/facebook-14","page_id":"/docs/organization/channels/facebook","type":"heading","tags":[],"url":"/docs/organization/channels/facebook#troubleshooting","content":"Troubleshooting"},"4778":{"id":"/docs/organization/channels/facebook-15","page_id":"/docs/organization/channels/facebook","type":"heading","tags":[],"url":"/docs/organization/channels/facebook#no-facebook-pages-found","content":"\"No Facebook pages found\""},"4779":{"id":"/docs/organization/channels/facebook-16","page_id":"/docs/organization/channels/facebook","type":"heading","tags":[],"url":"/docs/organization/channels/facebook#facebook-page-already-connected","content":"\"Facebook page already connected\""},"4780":{"id":"/docs/organization/channels/facebook-17","page_id":"/docs/organization/channels/facebook","type":"heading","tags":[],"url":"/docs/organization/channels/facebook#all-facebook-pages-are-already-connected","content":"\"All Facebook pages are already connected\""},"4781":{"id":"/docs/organization/channels/facebook-18","page_id":"/docs/organization/channels/facebook","type":"heading","tags":[],"url":"/docs/organization/channels/facebook#authorization-failed","content":"\"Authorization failed\""},"4782":{"id":"/docs/organization/channels/facebook-19","page_id":"/docs/organization/channels/facebook","type":"heading","tags":[],"url":"/docs/organization/channels/facebook#messages-arent-appearing","content":"Messages aren't appearing"},"4783":{"id":"/docs/organization/channels/facebook-20","page_id":"/docs/organization/channels/facebook","type":"heading","tags":[],"url":"/docs/organization/channels/facebook#tips","content":"Tips"},"4784":{"id":"/docs/organization/channels/facebook-21","page_id":"/docs/organization/channels/facebook","type":"heading","tags":[],"url":"/docs/organization/channels/facebook#handling-messenger-conversations","content":"Handling Messenger conversations"},"4785":{"id":"/docs/organization/channels/facebook-22","page_id":"/docs/organization/channels/facebook","type":"heading","tags":[],"url":"/docs/organization/channels/facebook#running-multiple-pages","content":"Running multiple Pages"},"4786":{"id":"/docs/organization/channels/facebook-23","page_id":"/docs/organization/channels/facebook","type":"heading","tags":[],"url":"/docs/organization/channels/facebook#next-steps","content":"Next steps"},"4787":{"id":"/docs/organization/channels/facebook-24","page_id":"/docs/organization/channels/facebook","tags":[],"type":"text","url":"/docs/organization/channels/facebook","content":"Connect Facebook Pages to handle Messenger conversations from Cloodot. Each Page appears as its own channel, and you can connect up to 5 Pages per run."},"4788":{"id":"/docs/organization/channels/facebook-25","page_id":"/docs/organization/channels/facebook","tags":[],"type":"text","url":"/docs/organization/channels/facebook#before-you-start","content":"You'll need:"},"4789":{"id":"/docs/organization/channels/facebook-26","page_id":"/docs/organization/channels/facebook","tags":[],"type":"text","url":"/docs/organization/channels/facebook#before-you-start","content":"A **Meta Business account**"},"4790":{"id":"/docs/organization/channels/facebook-27","page_id":"/docs/organization/channels/facebook","tags":[],"type":"text","url":"/docs/organization/channels/facebook#before-you-start","content":"At least one **Facebook Page**"},"4791":{"id":"/docs/organization/channels/facebook-28","page_id":"/docs/organization/channels/facebook","tags":[],"type":"text","url":"/docs/organization/channels/facebook#before-you-start","content":"**Admin access** to the Pages you want to connect"},"4792":{"id":"/docs/organization/channels/facebook-29","page_id":"/docs/organization/channels/facebook","tags":[],"type":"text","url":"/docs/organization/channels/facebook#before-you-start","content":"**Messaging enabled** on those Pages"},"4793":{"id":"/docs/organization/channels/facebook-30","page_id":"/docs/organization/channels/facebook","tags":[],"type":"text","url":"/docs/organization/channels/facebook#before-you-start","content":"You can connect up to 5 Pages per run. Repeat the flow any time to add more."},"4794":{"id":"/docs/organization/channels/facebook-31","page_id":"/docs/organization/channels/facebook","tags":[],"type":"text","url":"/docs/organization/channels/facebook#1-open-the-channel-connection-wizard","content":"Start from one of two places."},"4795":{"id":"/docs/organization/channels/facebook-32","page_id":"/docs/organization/channels/facebook","tags":[],"type":"text","url":"/docs/organization/channels/facebook#1-open-the-channel-connection-wizard","content":"**From the inbox (no channels connected yet)**"},"4796":{"id":"/docs/organization/channels/facebook-33","page_id":"/docs/organization/channels/facebook","tags":[],"type":"text","url":"/docs/organization/channels/facebook#1-open-the-channel-connection-wizard","content":"Open **Inbox** or **Conversations**"},"4797":{"id":"/docs/organization/channels/facebook-34","page_id":"/docs/organization/channels/facebook","tags":[],"type":"text","url":"/docs/organization/channels/facebook#1-open-the-channel-connection-wizard","content":"Under &#x2A;*\"No channels connected\"**, click **Connect Facebook** (blue icon)"},"4798":{"id":"/docs/organization/channels/facebook-35","page_id":"/docs/organization/channels/facebook","tags":[],"type":"text","url":"/docs/organization/channels/facebook#1-open-the-channel-connection-wizard","content":"**From Settings**"},"4799":{"id":"/docs/organization/channels/facebook-36","page_id":"/docs/organization/channels/facebook","tags":[],"type":"text","url":"/docs/organization/channels/facebook#1-open-the-channel-connection-wizard","content":"Go to **Settings** → **Organization** → **Channels**"},"4800":{"id":"/docs/organization/channels/facebook-37","page_id":"/docs/organization/channels/facebook","tags":[],"type":"text","url":"/docs/organization/channels/facebook#1-open-the-channel-connection-wizard","content":"Click **Add Channel*&#x2A; or the &#x2A;*+** button"},"4801":{"id":"/docs/organization/channels/facebook-38","page_id":"/docs/organization/channels/facebook","tags":[],"type":"text","url":"/docs/organization/channels/facebook#1-open-the-channel-connection-wizard","content":"Select **Facebook**"},"4802":{"id":"/docs/organization/channels/facebook-39","page_id":"/docs/organization/channels/facebook","tags":[],"type":"text","url":"/docs/organization/channels/facebook#2-authorize-your-facebook-account","content":"Click **Authorize Facebook**"},"4803":{"id":"/docs/organization/channels/facebook-40","page_id":"/docs/organization/channels/facebook","tags":[],"type":"text","url":"/docs/organization/channels/facebook#2-authorize-your-facebook-account","content":"Facebook opens its sign-in page"},"4804":{"id":"/docs/organization/channels/facebook-41","page_id":"/docs/organization/channels/facebook","tags":[],"type":"text","url":"/docs/organization/channels/facebook#2-authorize-your-facebook-account","content":"Sign in with your Facebook account"},"4805":{"id":"/docs/organization/channels/facebook-42","page_id":"/docs/organization/channels/facebook","tags":[],"type":"text","url":"/docs/organization/channels/facebook#2-authorize-your-facebook-account","content":"Grant the requested permissions:"},"4806":{"id":"/docs/organization/channels/facebook-43","page_id":"/docs/organization/channels/facebook","tags":[],"type":"text","url":"/docs/organization/channels/facebook#2-authorize-your-facebook-account","content":"Manage your Pages"},"4807":{"id":"/docs/organization/channels/facebook-44","page_id":"/docs/organization/channels/facebook","tags":[],"type":"text","url":"/docs/organization/channels/facebook#2-authorize-your-facebook-account","content":"Read Page messages"},"4808":{"id":"/docs/organization/channels/facebook-45","page_id":"/docs/organization/channels/facebook","tags":[],"type":"text","url":"/docs/organization/channels/facebook#2-authorize-your-facebook-account","content":"Send messages as your Page"},"4809":{"id":"/docs/organization/channels/facebook-46","page_id":"/docs/organization/channels/facebook","tags":[],"type":"text","url":"/docs/organization/channels/facebook#2-authorize-your-facebook-account","content":"Sign in with a Facebook account that has admin access to the Pages you want to connect."},"4810":{"id":"/docs/organization/channels/facebook-47","page_id":"/docs/organization/channels/facebook","tags":[],"type":"text","url":"/docs/organization/channels/facebook#3-choose-which-pages-to-connect","content":"After authorization, you'll see every Page you have admin access to."},"4811":{"id":"/docs/organization/channels/facebook-48","page_id":"/docs/organization/channels/facebook","tags":[],"type":"text","url":"/docs/organization/channels/facebook#3-choose-which-pages-to-connect","content":"Check up to 5 Pages"},"4812":{"id":"/docs/organization/channels/facebook-49","page_id":"/docs/organization/channels/facebook","tags":[],"type":"text","url":"/docs/organization/channels/facebook#3-choose-which-pages-to-connect","content":"A counter shows how many you've selected (for example, \"2 of 5 pages selected\")"},"4813":{"id":"/docs/organization/channels/facebook-50","page_id":"/docs/organization/channels/facebook","tags":[],"type":"text","url":"/docs/organization/channels/facebook#3-choose-which-pages-to-connect","content":"Pages already connected to a workspace are hidden"},"4814":{"id":"/docs/organization/channels/facebook-51","page_id":"/docs/organization/channels/facebook","tags":[],"type":"text","url":"/docs/organization/channels/facebook#3-choose-which-pages-to-connect","content":"Each Page becomes its own channel. Repeat the flow later to add more Pages."},"4815":{"id":"/docs/organization/channels/facebook-52","page_id":"/docs/organization/channels/facebook","tags":[],"type":"text","url":"/docs/organization/channels/facebook#4-connect-your-pages","content":"Click &#x2A;*Connect X page(s)** (X matches your selection)"},"4816":{"id":"/docs/organization/channels/facebook-53","page_id":"/docs/organization/channels/facebook","tags":[],"type":"text","url":"/docs/organization/channels/facebook#4-connect-your-pages","content":"Cloodot connects each Page as a separate channel"},"4817":{"id":"/docs/organization/channels/facebook-54","page_id":"/docs/organization/channels/facebook","tags":[],"type":"text","url":"/docs/organization/channels/facebook#4-connect-your-pages","content":"A success message confirms the connection"},"4818":{"id":"/docs/organization/channels/facebook-55","page_id":"/docs/organization/channels/facebook","tags":[],"type":"text","url":"/docs/organization/channels/facebook#4-connect-your-pages","content":"Your Facebook Pages are connected. Messenger conversations will flow into your Cloodot inbox."},"4819":{"id":"/docs/organization/channels/facebook-56","page_id":"/docs/organization/channels/facebook","tags":[],"type":"text","url":"/docs/organization/channels/facebook#after-connecting","content":"With Facebook connected, you can:"},"4820":{"id":"/docs/organization/channels/facebook-57","page_id":"/docs/organization/channels/facebook","tags":[],"type":"text","url":"/docs/organization/channels/facebook#after-connecting","content":"Receive Messenger messages in the Cloodot inbox"},"4821":{"id":"/docs/organization/channels/facebook-58","page_id":"/docs/organization/channels/facebook","tags":[],"type":"text","url":"/docs/organization/channels/facebook#after-connecting","content":"Reply to Facebook users"},"4822":{"id":"/docs/organization/channels/facebook-59","page_id":"/docs/organization/channels/facebook","tags":[],"type":"text","url":"/docs/organization/channels/facebook#after-connecting","content":"Manage multiple Pages from one place"},"4823":{"id":"/docs/organization/channels/facebook-60","page_id":"/docs/organization/channels/facebook","tags":[],"type":"text","url":"/docs/organization/channels/facebook#after-connecting","content":"View per-Page conversation history"},"4824":{"id":"/docs/organization/channels/facebook-61","page_id":"/docs/organization/channels/facebook","tags":[],"type":"text","url":"/docs/organization/channels/facebook#after-connecting","content":"Use AI-powered responses"},"4825":{"id":"/docs/organization/channels/facebook-62","page_id":"/docs/organization/channels/facebook","tags":[],"type":"text","url":"/docs/organization/channels/facebook#after-connecting","content":"Assign conversations to teammates"},"4826":{"id":"/docs/organization/channels/facebook-63","page_id":"/docs/organization/channels/facebook","tags":[],"type":"text","url":"/docs/organization/channels/facebook#after-connecting","content":"Track per-Page analytics"},"4827":{"id":"/docs/organization/channels/facebook-64","page_id":"/docs/organization/channels/facebook","tags":[],"type":"text","url":"/docs/organization/channels/facebook#view-messenger-conversations","content":"Messenger conversations appear in your unified inbox. You can:"},"4828":{"id":"/docs/organization/channels/facebook-65","page_id":"/docs/organization/channels/facebook","tags":[],"type":"text","url":"/docs/organization/channels/facebook#view-messenger-conversations","content":"Filter by channel to see messages from a specific Page"},"4829":{"id":"/docs/organization/channels/facebook-66","page_id":"/docs/organization/channels/facebook","tags":[],"type":"text","url":"/docs/organization/channels/facebook#view-messenger-conversations","content":"Search Facebook conversation history"},"4830":{"id":"/docs/organization/channels/facebook-67","page_id":"/docs/organization/channels/facebook","tags":[],"type":"text","url":"/docs/organization/channels/facebook#view-messenger-conversations","content":"View customer profiles and conversation context"},"4831":{"id":"/docs/organization/channels/facebook-68","page_id":"/docs/organization/channels/facebook","tags":[],"type":"text","url":"/docs/organization/channels/facebook#view-messenger-conversations","content":"See which Page each conversation belongs to"},"4832":{"id":"/docs/organization/channels/facebook-69","page_id":"/docs/organization/channels/facebook","tags":[],"type":"text","url":"/docs/organization/channels/facebook#working-with-multiple-pages","content":"Each Page is its own channel"},"4833":{"id":"/docs/organization/channels/facebook-70","page_id":"/docs/organization/channels/facebook","tags":[],"type":"text","url":"/docs/organization/channels/facebook#working-with-multiple-pages","content":"Filter conversations by Page"},"4834":{"id":"/docs/organization/channels/facebook-71","page_id":"/docs/organization/channels/facebook","tags":[],"type":"text","url":"/docs/organization/channels/facebook#working-with-multiple-pages","content":"Assign team members per Page"},"4835":{"id":"/docs/organization/channels/facebook-72","page_id":"/docs/organization/channels/facebook","tags":[],"type":"text","url":"/docs/organization/channels/facebook#working-with-multiple-pages","content":"Analytics are tracked per Page"},"4836":{"id":"/docs/organization/channels/facebook-73","page_id":"/docs/organization/channels/facebook","tags":[],"type":"text","url":"/docs/organization/channels/facebook#disconnect-a-facebook-page","content":"Go to **Channel Settings**"},"4837":{"id":"/docs/organization/channels/facebook-74","page_id":"/docs/organization/channels/facebook","tags":[],"type":"text","url":"/docs/organization/channels/facebook#disconnect-a-facebook-page","content":"Find the Page channel"},"4838":{"id":"/docs/organization/channels/facebook-75","page_id":"/docs/organization/channels/facebook","tags":[],"type":"text","url":"/docs/organization/channels/facebook#disconnect-a-facebook-page","content":"Click **Disconnect** and confirm"},"4839":{"id":"/docs/organization/channels/facebook-76","page_id":"/docs/organization/channels/facebook","tags":[],"type":"text","url":"/docs/organization/channels/facebook#disconnect-a-facebook-page","content":"Disconnecting stops new Messenger messages and deletes the conversation history for that Page."},"4840":{"id":"/docs/organization/channels/facebook-77","page_id":"/docs/organization/channels/facebook","tags":[],"type":"text","url":"/docs/organization/channels/facebook#reconnect-a-facebook-page","content":"Run through the connection steps again any time."},"4841":{"id":"/docs/organization/channels/facebook-78","page_id":"/docs/organization/channels/facebook","tags":[],"type":"text","url":"/docs/organization/channels/facebook#connection-limits-and-requirements","content":"**Up to 5 Pages per run** — Repeat the flow for more"},"4842":{"id":"/docs/organization/channels/facebook-79","page_id":"/docs/organization/channels/facebook","tags":[],"type":"text","url":"/docs/organization/channels/facebook#connection-limits-and-requirements","content":"**No total cap** — Connect as many Pages as you manage"},"4843":{"id":"/docs/organization/channels/facebook-80","page_id":"/docs/organization/channels/facebook","tags":[],"type":"text","url":"/docs/organization/channels/facebook#connection-limits-and-requirements","content":"**One workspace per Page** — A Page connected elsewhere can't be connected again"},"4844":{"id":"/docs/organization/channels/facebook-81","page_id":"/docs/organization/channels/facebook","tags":[],"type":"text","url":"/docs/organization/channels/facebook#connection-limits-and-requirements","content":"**Messaging enabled** on each Page"},"4845":{"id":"/docs/organization/channels/facebook-82","page_id":"/docs/organization/channels/facebook","tags":[],"type":"text","url":"/docs/organization/channels/facebook#connection-limits-and-requirements","content":"**Admin access** to every Page you connect"},"4846":{"id":"/docs/organization/channels/facebook-83","page_id":"/docs/organization/channels/facebook","tags":[],"type":"text","url":"/docs/organization/channels/facebook#connection-limits-and-requirements","content":"**Active Pages only** — unpublished or deleted Pages won't work"},"4847":{"id":"/docs/organization/channels/facebook-84","page_id":"/docs/organization/channels/facebook","tags":[],"type":"text","url":"/docs/organization/channels/facebook#no-facebook-pages-found","content":"Create a Facebook Page if you don't have one"},"4848":{"id":"/docs/organization/channels/facebook-85","page_id":"/docs/organization/channels/facebook","tags":[],"type":"text","url":"/docs/organization/channels/facebook#no-facebook-pages-found","content":"Confirm you have admin access"},"4849":{"id":"/docs/organization/channels/facebook-86","page_id":"/docs/organization/channels/facebook","tags":[],"type":"text","url":"/docs/organization/channels/facebook#no-facebook-pages-found","content":"Enable messaging on the Page"},"4850":{"id":"/docs/organization/channels/facebook-87","page_id":"/docs/organization/channels/facebook","tags":[],"type":"text","url":"/docs/organization/channels/facebook#no-facebook-pages-found","content":"Sign in with the right Facebook account"},"4851":{"id":"/docs/organization/channels/facebook-88","page_id":"/docs/organization/channels/facebook","tags":[],"type":"text","url":"/docs/organization/channels/facebook#facebook-page-already-connected","content":"The Page is already linked to a workspace. Disconnect it there first, or connect a different Page."},"4852":{"id":"/docs/organization/channels/facebook-89","page_id":"/docs/organization/channels/facebook","tags":[],"type":"text","url":"/docs/organization/channels/facebook#all-facebook-pages-are-already-connected","content":"Every Page available to you is connected. Create a new Page, or disconnect one to swap it out."},"4853":{"id":"/docs/organization/channels/facebook-90","page_id":"/docs/organization/channels/facebook","tags":[],"type":"text","url":"/docs/organization/channels/facebook#authorization-failed","content":"Clear your browser cache and cookies"},"4854":{"id":"/docs/organization/channels/facebook-91","page_id":"/docs/organization/channels/facebook","tags":[],"type":"text","url":"/docs/organization/channels/facebook#authorization-failed","content":"Try a different browser"},"4855":{"id":"/docs/organization/channels/facebook-92","page_id":"/docs/organization/channels/facebook","tags":[],"type":"text","url":"/docs/organization/channels/facebook#authorization-failed","content":"Check your internet connection"},"4856":{"id":"/docs/organization/channels/facebook-93","page_id":"/docs/organization/channels/facebook","tags":[],"type":"text","url":"/docs/organization/channels/facebook#authorization-failed","content":"Disable pop-up blockers for the auth window"},"4857":{"id":"/docs/organization/channels/facebook-94","page_id":"/docs/organization/channels/facebook","tags":[],"type":"text","url":"/docs/organization/channels/facebook#authorization-failed","content":"Confirm admin access to the Pages"},"4858":{"id":"/docs/organization/channels/facebook-95","page_id":"/docs/organization/channels/facebook","tags":[],"type":"text","url":"/docs/organization/channels/facebook#messages-arent-appearing","content":"Wait a few minutes for sync"},"4859":{"id":"/docs/organization/channels/facebook-96","page_id":"/docs/organization/channels/facebook","tags":[],"type":"text","url":"/docs/organization/channels/facebook#messages-arent-appearing","content":"Confirm the Pages are still connected"},"4860":{"id":"/docs/organization/channels/facebook-97","page_id":"/docs/organization/channels/facebook","tags":[],"type":"text","url":"/docs/organization/channels/facebook#messages-arent-appearing","content":"Confirm messaging is enabled on each Page"},"4861":{"id":"/docs/organization/channels/facebook-98","page_id":"/docs/organization/channels/facebook","tags":[],"type":"text","url":"/docs/organization/channels/facebook#messages-arent-appearing","content":"Refresh your Cloodot dashboard"},"4862":{"id":"/docs/organization/channels/facebook-99","page_id":"/docs/organization/channels/facebook","tags":[],"type":"text","url":"/docs/organization/channels/facebook#messages-arent-appearing","content":"Confirm the Page isn't unpublished"},"4863":{"id":"/docs/organization/channels/facebook-100","page_id":"/docs/organization/channels/facebook","tags":[],"type":"text","url":"/docs/organization/channels/facebook#handling-messenger-conversations","content":"**Reply quickly** — Messenger users expect fast responses"},"4864":{"id":"/docs/organization/channels/facebook-101","page_id":"/docs/organization/channels/facebook","tags":[],"type":"text","url":"/docs/organization/channels/facebook#handling-messenger-conversations","content":"**Stay on-brand** — Keep your professional voice"},"4865":{"id":"/docs/organization/channels/facebook-102","page_id":"/docs/organization/channels/facebook","tags":[],"type":"text","url":"/docs/organization/channels/facebook#handling-messenger-conversations","content":"**Use AI assists** — Let Cloodot's AI draft responses"},"4866":{"id":"/docs/organization/channels/facebook-103","page_id":"/docs/organization/channels/facebook","tags":[],"type":"text","url":"/docs/organization/channels/facebook#handling-messenger-conversations","content":"**Track performance** — Monitor response times and satisfaction"},"4867":{"id":"/docs/organization/channels/facebook-104","page_id":"/docs/organization/channels/facebook","tags":[],"type":"text","url":"/docs/organization/channels/facebook#handling-messenger-conversations","content":"**Filter by Page** — Focus on one Page at a time"},"4868":{"id":"/docs/organization/channels/facebook-105","page_id":"/docs/organization/channels/facebook","tags":[],"type":"text","url":"/docs/organization/channels/facebook#running-multiple-pages","content":"Connect every Page you manage for full coverage"},"4869":{"id":"/docs/organization/channels/facebook-106","page_id":"/docs/organization/channels/facebook","tags":[],"type":"text","url":"/docs/organization/channels/facebook#running-multiple-pages","content":"Use channel filters to focus on a specific Page"},"4870":{"id":"/docs/organization/channels/facebook-107","page_id":"/docs/organization/channels/facebook","tags":[],"type":"text","url":"/docs/organization/channels/facebook#running-multiple-pages","content":"Assign team members per Page"},"4871":{"id":"/docs/organization/channels/facebook-108","page_id":"/docs/organization/channels/facebook","tags":[],"type":"text","url":"/docs/organization/channels/facebook#running-multiple-pages","content":"Review per-Page analytics to compare performance"},"4872":{"id":"/docs/organization/channels/facebook-109","page_id":"/docs/organization/channels/facebook","tags":[],"type":"text","url":"/docs/organization/channels/facebook#next-steps","content":"Connect Instagram for Instagram DMs"},"4873":{"id":"/docs/organization/channels/facebook-110","page_id":"/docs/organization/channels/facebook","tags":[],"type":"text","url":"/docs/organization/channels/facebook#next-steps","content":"Connect WhatsApp for WhatsApp Business messaging"},"4874":{"id":"/docs/organization/channels/facebook-111","page_id":"/docs/organization/channels/facebook","tags":[],"type":"text","url":"/docs/organization/channels/facebook#next-steps","content":"Configure workspace settings"},"4875":{"id":"/docs/organization/channels/facebook-112","page_id":"/docs/organization/channels/facebook","tags":[],"type":"text","url":"/docs/organization/channels/facebook#next-steps","content":"Invite team members"},"4876":{"id":"/docs/organization/channels/facebook-113","page_id":"/docs/organization/channels/facebook","tags":[],"type":"text","url":"/docs/organization/channels/facebook#next-steps","content":"Need help? See the troubleshooting guide or contact support."},"4877":{"id":"/docs/organization/channels","page_id":"/docs/organization/channels","type":"page","content":"Connect Your Channels","breadcrumbs":["Docs","Get started"],"tags":[],"url":"/docs/organization/channels"},"4878":{"id":"/docs/organization/channels-0","page_id":"/docs/organization/channels","tags":[],"type":"text","url":"/docs/organization/channels","content":"Connect Instagram, Facebook, WhatsApp, WebChat, and Email to your Cloodot workspace."},"4879":{"id":"/docs/organization/channels-1","page_id":"/docs/organization/channels","type":"heading","tags":[],"url":"/docs/organization/channels#available-channels","content":"Available channels"},"4880":{"id":"/docs/organization/channels-2","page_id":"/docs/organization/channels","type":"heading","tags":[],"url":"/docs/organization/channels#how-to-connect-a-channel","content":"How to connect a channel"},"4881":{"id":"/docs/organization/channels-3","page_id":"/docs/organization/channels","type":"heading","tags":[],"url":"/docs/organization/channels#from-your-empty-inbox","content":"From your empty inbox"},"4882":{"id":"/docs/organization/channels-4","page_id":"/docs/organization/channels","type":"heading","tags":[],"url":"/docs/organization/channels#from-settings","content":"From Settings"},"4883":{"id":"/docs/organization/channels-5","page_id":"/docs/organization/channels","type":"heading","tags":[],"url":"/docs/organization/channels#what-each-channel-needs","content":"What each channel needs"},"4884":{"id":"/docs/organization/channels-6","page_id":"/docs/organization/channels","type":"heading","tags":[],"url":"/docs/organization/channels#the-connection-flow","content":"The connection flow"},"4885":{"id":"/docs/organization/channels-7","page_id":"/docs/organization/channels","type":"heading","tags":[],"url":"/docs/organization/channels#after-connecting","content":"After connecting"},"4886":{"id":"/docs/organization/channels-8","page_id":"/docs/organization/channels","type":"heading","tags":[],"url":"/docs/organization/channels#connecting-multiple-accounts","content":"Connecting multiple accounts"},"4887":{"id":"/docs/organization/channels-9","page_id":"/docs/organization/channels","type":"heading","tags":[],"url":"/docs/organization/channels#troubleshooting","content":"Troubleshooting"},"4888":{"id":"/docs/organization/channels-10","page_id":"/docs/organization/channels","type":"heading","tags":[],"url":"/docs/organization/channels#going-deeper","content":"Going deeper"},"4889":{"id":"/docs/organization/channels-11","page_id":"/docs/organization/channels","type":"heading","tags":[],"url":"/docs/organization/channels#advanced-configuration","content":"Advanced configuration"},"4890":{"id":"/docs/organization/channels-12","page_id":"/docs/organization/channels","type":"heading","tags":[],"url":"/docs/organization/channels#getting-more-out-of-your-channels","content":"Getting more out of your channels"},"4891":{"id":"/docs/organization/channels-13","page_id":"/docs/organization/channels","type":"heading","tags":[],"url":"/docs/organization/channels#pick-a-channel-to-connect","content":"Pick a channel to connect"},"4892":{"id":"/docs/organization/channels-14","page_id":"/docs/organization/channels","tags":[],"type":"text","url":"/docs/organization/channels","content":"Connect each channel once, and every customer conversation lands in one inbox."},"4893":{"id":"/docs/organization/channels-15","page_id":"/docs/organization/channels","tags":[],"type":"text","url":"/docs/organization/channels#available-channels","content":"<Card title=\"Instagram\" href=\"/docs/organization/channels/instagram\" description=\"Your Instagram DMs, right here\" icon=\"Instagram\" />"},"4894":{"id":"/docs/organization/channels-16","page_id":"/docs/organization/channels","tags":[],"type":"text","url":"/docs/organization/channels#available-channels","content":"<Card title=\"Facebook\" href=\"/docs/organization/channels/facebook\" description=\"Messenger conversations from your Pages\" icon=\"Facebook\" />"},"4895":{"id":"/docs/organization/channels-17","page_id":"/docs/organization/channels","tags":[],"type":"text","url":"/docs/organization/channels#available-channels","content":"<Card title=\"WhatsApp\" href=\"/docs/organization/channels/whatsapp\" description=\"WhatsApp Business messaging\" icon=\"MessageCircle\" />"},"4896":{"id":"/docs/organization/channels-18","page_id":"/docs/organization/channels","tags":[],"type":"text","url":"/docs/organization/channels#available-channels","content":"<Card title=\"WebChat\" href=\"/docs/organization/channels/webchat\" description=\"A chat widget for your website\" icon=\"Globe\" />"},"4897":{"id":"/docs/organization/channels-19","page_id":"/docs/organization/channels","tags":[],"type":"text","url":"/docs/organization/channels#available-channels","content":"<Card title=\"Email\" href=\"/docs/organization/channels/email\" description=\"Forward your support inbox to Cloodot\" icon=\"Mail\" />"},"4898":{"id":"/docs/organization/channels-20","page_id":"/docs/organization/channels","tags":[],"type":"text","url":"/docs/organization/channels#how-to-connect-a-channel","content":"There are two entry points, depending on whether you already have a channel connected."},"4899":{"id":"/docs/organization/channels-21","page_id":"/docs/organization/channels","tags":[],"type":"text","url":"/docs/organization/channels#from-your-empty-inbox","content":"Before you connect your first channel, the inbox shows connection buttons directly:"},"4900":{"id":"/docs/organization/channels-22","page_id":"/docs/organization/channels","tags":[],"type":"text","url":"/docs/organization/channels#from-your-empty-inbox","content":"Open **Inbox** or **Conversations**"},"4901":{"id":"/docs/organization/channels-23","page_id":"/docs/organization/channels","tags":[],"type":"text","url":"/docs/organization/channels#from-your-empty-inbox","content":"Click the button for the channel you want"},"4902":{"id":"/docs/organization/channels-24","page_id":"/docs/organization/channels","tags":[],"type":"text","url":"/docs/organization/channels#from-your-empty-inbox","content":"Follow the connection wizard"},"4903":{"id":"/docs/organization/channels-25","page_id":"/docs/organization/channels","tags":[],"type":"text","url":"/docs/organization/channels#from-your-empty-inbox","content":"Once at least one channel is connected, add more from Settings."},"4904":{"id":"/docs/organization/channels-26","page_id":"/docs/organization/channels","tags":[],"type":"text","url":"/docs/organization/channels#from-settings","content":"Click the **Settings** gear icon"},"4905":{"id":"/docs/organization/channels-27","page_id":"/docs/organization/channels","tags":[],"type":"text","url":"/docs/organization/channels#from-settings","content":"Go to **Organization** → **Channels**"},"4906":{"id":"/docs/organization/channels-28","page_id":"/docs/organization/channels","tags":[],"type":"text","url":"/docs/organization/channels#from-settings","content":"Click **Add Channel*&#x2A; or the &#x2A;*+** button"},"4907":{"id":"/docs/organization/channels-29","page_id":"/docs/organization/channels","tags":[],"type":"text","url":"/docs/organization/channels#from-settings","content":"Pick a channel and follow the steps"},"4908":{"id":"/docs/organization/channels-30","page_id":"/docs/organization/channels","tags":[],"type":"text","url":"/docs/organization/channels#from-settings","content":"**Settings → Organization → Channels** is where you view status, add channels, and disconnect ones you no longer need."},"4909":{"id":"/docs/organization/channels-31","page_id":"/docs/organization/channels","tags":[],"type":"text","url":"/docs/organization/channels#what-each-channel-needs","content":"Channel"},"4910":{"id":"/docs/organization/channels-32","page_id":"/docs/organization/channels","tags":[],"type":"text","url":"/docs/organization/channels#what-each-channel-needs","content":"Requirements"},"4911":{"id":"/docs/organization/channels-33","page_id":"/docs/organization/channels","tags":[],"type":"text","url":"/docs/organization/channels#what-each-channel-needs","content":"**Instagram**"},"4912":{"id":"/docs/organization/channels-34","page_id":"/docs/organization/channels","tags":[],"type":"text","url":"/docs/organization/channels#what-each-channel-needs","content":"Business or Creator account linked to a Facebook Page, with admin access"},"4913":{"id":"/docs/organization/channels-35","page_id":"/docs/organization/channels","tags":[],"type":"text","url":"/docs/organization/channels#what-each-channel-needs","content":"**Facebook**"},"4914":{"id":"/docs/organization/channels-36","page_id":"/docs/organization/channels","tags":[],"type":"text","url":"/docs/organization/channels#what-each-channel-needs","content":"A Facebook Page where you're an admin"},"4915":{"id":"/docs/organization/channels-37","page_id":"/docs/organization/channels","tags":[],"type":"text","url":"/docs/organization/channels#what-each-channel-needs","content":"**WhatsApp**"},"4916":{"id":"/docs/organization/channels-38","page_id":"/docs/organization/channels","tags":[],"type":"text","url":"/docs/organization/channels#what-each-channel-needs","content":"Meta Business account with a payment method"},"4917":{"id":"/docs/organization/channels-39","page_id":"/docs/organization/channels","tags":[],"type":"text","url":"/docs/organization/channels#what-each-channel-needs","content":"**WebChat**"},"4918":{"id":"/docs/organization/channels-40","page_id":"/docs/organization/channels","tags":[],"type":"text","url":"/docs/organization/channels#what-each-channel-needs","content":"A website you can add a code snippet to"},"4919":{"id":"/docs/organization/channels-41","page_id":"/docs/organization/channels","tags":[],"type":"text","url":"/docs/organization/channels#what-each-channel-needs","content":"**Email**"},"4920":{"id":"/docs/organization/channels-42","page_id":"/docs/organization/channels","tags":[],"type":"text","url":"/docs/organization/channels#what-each-channel-needs","content":"A support address you can set forwarding on"},"4921":{"id":"/docs/organization/channels-43","page_id":"/docs/organization/channels","tags":[],"type":"text","url":"/docs/organization/channels#the-connection-flow","content":"Every channel follows the same four steps:"},"4922":{"id":"/docs/organization/channels-44","page_id":"/docs/organization/channels","tags":[],"type":"text","url":"/docs/organization/channels#the-connection-flow","content":"**Authorize** — Grant Cloodot access to your account"},"4923":{"id":"/docs/organization/channels-45","page_id":"/docs/organization/channels","tags":[],"type":"text","url":"/docs/organization/channels#the-connection-flow","content":"**Select** — Pick which accounts or Pages to connect"},"4924":{"id":"/docs/organization/channels-46","page_id":"/docs/organization/channels","tags":[],"type":"text","url":"/docs/organization/channels#the-connection-flow","content":"**Configure** — Set any channel-specific options"},"4925":{"id":"/docs/organization/channels-47","page_id":"/docs/organization/channels","tags":[],"type":"text","url":"/docs/organization/channels#the-connection-flow","content":"**Done** — Conversations start flowing in"},"4926":{"id":"/docs/organization/channels-48","page_id":"/docs/organization/channels","tags":[],"type":"text","url":"/docs/organization/channels#the-connection-flow","content":"**Email** works a little differently — instead of authorizing an account, you name an inbox, copy the address Cloodot gives you, and forward your support mail to it. See Connect Email."},"4927":{"id":"/docs/organization/channels-49","page_id":"/docs/organization/channels","tags":[],"type":"text","url":"/docs/organization/channels#after-connecting","content":"You can:"},"4928":{"id":"/docs/organization/channels-50","page_id":"/docs/organization/channels","tags":[],"type":"text","url":"/docs/organization/channels#after-connecting","content":"View every connected channel in one place"},"4929":{"id":"/docs/organization/channels-51","page_id":"/docs/organization/channels","tags":[],"type":"text","url":"/docs/organization/channels#after-connecting","content":"Adjust per-channel settings"},"4930":{"id":"/docs/organization/channels-52","page_id":"/docs/organization/channels","tags":[],"type":"text","url":"/docs/organization/channels#after-connecting","content":"Disconnect or reconnect a channel"},"4931":{"id":"/docs/organization/channels-53","page_id":"/docs/organization/channels","tags":[],"type":"text","url":"/docs/organization/channels#after-connecting","content":"Add more channels at any time"},"4932":{"id":"/docs/organization/channels-54","page_id":"/docs/organization/channels","tags":[],"type":"text","url":"/docs/organization/channels#connecting-multiple-accounts","content":"**Instagram** — As many accounts as you have access to"},"4933":{"id":"/docs/organization/channels-55","page_id":"/docs/organization/channels","tags":[],"type":"text","url":"/docs/organization/channels#connecting-multiple-accounts","content":"**Facebook** — Up to 5 Pages per run (repeat the flow to add more)"},"4934":{"id":"/docs/organization/channels-56","page_id":"/docs/organization/channels","tags":[],"type":"text","url":"/docs/organization/channels#connecting-multiple-accounts","content":"**WhatsApp** — Multiple numbers across Business accounts"},"4935":{"id":"/docs/organization/channels-57","page_id":"/docs/organization/channels","tags":[],"type":"text","url":"/docs/organization/channels#connecting-multiple-accounts","content":"**WebChat** — One widget per website"},"4936":{"id":"/docs/organization/channels-58","page_id":"/docs/organization/channels","tags":[],"type":"text","url":"/docs/organization/channels#connecting-multiple-accounts","content":"**Email** — A separate channel per support address (support, sales, billing)"},"4937":{"id":"/docs/organization/channels-59","page_id":"/docs/organization/channels","tags":[],"type":"text","url":"/docs/organization/channels#connecting-multiple-accounts","content":"Each connection appears as its own channel in your inbox."},"4938":{"id":"/docs/organization/channels-60","page_id":"/docs/organization/channels","tags":[],"type":"text","url":"/docs/organization/channels#troubleshooting","content":"**\"Account already connected\"**"},"4939":{"id":"/docs/organization/channels-61","page_id":"/docs/organization/channels","tags":[],"type":"text","url":"/docs/organization/channels#troubleshooting","content":"The account is linked to another workspace. Disconnect it there first."},"4940":{"id":"/docs/organization/channels-62","page_id":"/docs/organization/channels","tags":[],"type":"text","url":"/docs/organization/channels#troubleshooting","content":"**\"Authorization failed\"**"},"4941":{"id":"/docs/organization/channels-63","page_id":"/docs/organization/channels","tags":[],"type":"text","url":"/docs/organization/channels#troubleshooting","content":"Confirm you're signed in to the right account with admin permissions."},"4942":{"id":"/docs/organization/channels-64","page_id":"/docs/organization/channels","tags":[],"type":"text","url":"/docs/organization/channels#troubleshooting","content":"**\"No pages/accounts found\"**"},"4943":{"id":"/docs/organization/channels-65","page_id":"/docs/organization/channels","tags":[],"type":"text","url":"/docs/organization/channels#troubleshooting","content":"Confirm the account or Page exists and that you have admin access."},"4944":{"id":"/docs/organization/channels-66","page_id":"/docs/organization/channels","tags":[],"type":"text","url":"/docs/organization/channels#troubleshooting","content":"For more, see the common issues guide."},"4945":{"id":"/docs/organization/channels-67","page_id":"/docs/organization/channels","tags":[],"type":"text","url":"/docs/organization/channels#advanced-configuration","content":"Migrate a WhatsApp Number — Move a number from another provider with no downtime"},"4946":{"id":"/docs/organization/channels-68","page_id":"/docs/organization/channels","tags":[],"type":"text","url":"/docs/organization/channels#advanced-configuration","content":"WhatsApp Templates — Create and manage approved templates"},"4947":{"id":"/docs/organization/channels-69","page_id":"/docs/organization/channels","tags":[],"type":"text","url":"/docs/organization/channels#advanced-configuration","content":"WhatsApp Catalogues — Sync product catalogues from Meta Commerce Manager"},"4948":{"id":"/docs/organization/channels-70","page_id":"/docs/organization/channels","tags":[],"type":"text","url":"/docs/organization/channels#advanced-configuration","content":"WhatsApp Health — Monitor the quality and status of your WhatsApp numbers"},"4949":{"id":"/docs/organization/channels-71","page_id":"/docs/organization/channels","tags":[],"type":"text","url":"/docs/organization/channels#advanced-configuration","content":"Integrations — Connect external tools"},"4950":{"id":"/docs/organization/channels-72","page_id":"/docs/organization/channels","tags":[],"type":"text","url":"/docs/organization/channels#advanced-configuration","content":"AI Agent — How AI behaves on different channels"},"4951":{"id":"/docs/organization/channels-73","page_id":"/docs/organization/channels","tags":[],"type":"text","url":"/docs/organization/channels#getting-more-out-of-your-channels","content":"Campaigns — Send marketing messages"},"4952":{"id":"/docs/organization/channels-74","page_id":"/docs/organization/channels","tags":[],"type":"text","url":"/docs/organization/channels#getting-more-out-of-your-channels","content":"Conversation Insights — Track performance"},"4953":{"id":"/docs/organization/channels-75","page_id":"/docs/organization/channels","tags":[],"type":"text","url":"/docs/organization/channels#getting-more-out-of-your-channels","content":"Segments — Group contacts by channel and more"},"4954":{"id":"/docs/organization/channels-76","page_id":"/docs/organization/channels","tags":[],"type":"text","url":"/docs/organization/channels#pick-a-channel-to-connect","content":"Instagram"},"4955":{"id":"/docs/organization/channels-77","page_id":"/docs/organization/channels","tags":[],"type":"text","url":"/docs/organization/channels#pick-a-channel-to-connect","content":"Facebook"},"4956":{"id":"/docs/organization/channels-78","page_id":"/docs/organization/channels","tags":[],"type":"text","url":"/docs/organization/channels#pick-a-channel-to-connect","content":"WhatsApp"},"4957":{"id":"/docs/organization/channels-79","page_id":"/docs/organization/channels","tags":[],"type":"text","url":"/docs/organization/channels#pick-a-channel-to-connect","content":"WebChat"},"4958":{"id":"/docs/organization/channels-80","page_id":"/docs/organization/channels","tags":[],"type":"text","url":"/docs/organization/channels#pick-a-channel-to-connect","content":"Email"},"4959":{"id":"/docs/organization/channels-81","page_id":"/docs/organization/channels","tags":[],"type":"text","url":"/docs/organization/channels#pick-a-channel-to-connect","content":"Running into issues? See the troubleshooting guide or contact support."},"4960":{"id":"/docs/organization/channels/instagram","page_id":"/docs/organization/channels/instagram","type":"page","content":"Connect Instagram","breadcrumbs":["Docs","Administer","Organization Settings","Channels"],"tags":[],"url":"/docs/organization/channels/instagram"},"4961":{"id":"/docs/organization/channels/instagram-0","page_id":"/docs/organization/channels/instagram","tags":[],"type":"text","url":"/docs/organization/channels/instagram","content":"Connect an Instagram Business account so DMs land in your Cloodot inbox."},"4962":{"id":"/docs/organization/channels/instagram-1","page_id":"/docs/organization/channels/instagram","type":"heading","tags":[],"url":"/docs/organization/channels/instagram#before-you-start","content":"Before you start"},"4963":{"id":"/docs/organization/channels/instagram-2","page_id":"/docs/organization/channels/instagram","type":"heading","tags":[],"url":"/docs/organization/channels/instagram#connect-instagram","content":"Connect Instagram"},"4964":{"id":"/docs/organization/channels/instagram-3","page_id":"/docs/organization/channels/instagram","type":"heading","tags":[],"url":"/docs/organization/channels/instagram#1-open-the-channel-connection-wizard","content":"1\\. Open the Channel Connection Wizard"},"4965":{"id":"/docs/organization/channels/instagram-4","page_id":"/docs/organization/channels/instagram","type":"heading","tags":[],"url":"/docs/organization/channels/instagram#2-authorize-your-instagram-account","content":"2\\. Authorize your Instagram account"},"4966":{"id":"/docs/organization/channels/instagram-5","page_id":"/docs/organization/channels/instagram","type":"heading","tags":[],"url":"/docs/organization/channels/instagram#3-pick-the-account-to-connect","content":"3\\. Pick the account to connect"},"4967":{"id":"/docs/organization/channels/instagram-6","page_id":"/docs/organization/channels/instagram","type":"heading","tags":[],"url":"/docs/organization/channels/instagram#4-done","content":"4\\. Done"},"4968":{"id":"/docs/organization/channels/instagram-7","page_id":"/docs/organization/channels/instagram","type":"heading","tags":[],"url":"/docs/organization/channels/instagram#after-connecting","content":"After connecting"},"4969":{"id":"/docs/organization/channels/instagram-8","page_id":"/docs/organization/channels/instagram","type":"heading","tags":[],"url":"/docs/organization/channels/instagram#managing-instagram-channels","content":"Managing Instagram channels"},"4970":{"id":"/docs/organization/channels/instagram-9","page_id":"/docs/organization/channels/instagram","type":"heading","tags":[],"url":"/docs/organization/channels/instagram#view-instagram-conversations","content":"View Instagram conversations"},"4971":{"id":"/docs/organization/channels/instagram-10","page_id":"/docs/organization/channels/instagram","type":"heading","tags":[],"url":"/docs/organization/channels/instagram#disconnect-instagram","content":"Disconnect Instagram"},"4972":{"id":"/docs/organization/channels/instagram-11","page_id":"/docs/organization/channels/instagram","type":"heading","tags":[],"url":"/docs/organization/channels/instagram#reconnect-instagram","content":"Reconnect Instagram"},"4973":{"id":"/docs/organization/channels/instagram-12","page_id":"/docs/organization/channels/instagram","type":"heading","tags":[],"url":"/docs/organization/channels/instagram#troubleshooting","content":"Troubleshooting"},"4974":{"id":"/docs/organization/channels/instagram-13","page_id":"/docs/organization/channels/instagram","type":"heading","tags":[],"url":"/docs/organization/channels/instagram#instagram-account-already-integrated","content":"\"Instagram account already integrated\""},"4975":{"id":"/docs/organization/channels/instagram-14","page_id":"/docs/organization/channels/instagram","type":"heading","tags":[],"url":"/docs/organization/channels/instagram#no-instagram-accounts-found","content":"\"No Instagram accounts found\""},"4976":{"id":"/docs/organization/channels/instagram-15","page_id":"/docs/organization/channels/instagram","type":"heading","tags":[],"url":"/docs/organization/channels/instagram#authorization-failed","content":"\"Authorization failed\""},"4977":{"id":"/docs/organization/channels/instagram-16","page_id":"/docs/organization/channels/instagram","type":"heading","tags":[],"url":"/docs/organization/channels/instagram#messages-arent-appearing","content":"Messages aren't appearing"},"4978":{"id":"/docs/organization/channels/instagram-17","page_id":"/docs/organization/channels/instagram","type":"heading","tags":[],"url":"/docs/organization/channels/instagram#tips","content":"Tips"},"4979":{"id":"/docs/organization/channels/instagram-18","page_id":"/docs/organization/channels/instagram","type":"heading","tags":[],"url":"/docs/organization/channels/instagram#handling-instagram-conversations","content":"Handling Instagram conversations"},"4980":{"id":"/docs/organization/channels/instagram-19","page_id":"/docs/organization/channels/instagram","type":"heading","tags":[],"url":"/docs/organization/channels/instagram#running-multiple-accounts","content":"Running multiple accounts"},"4981":{"id":"/docs/organization/channels/instagram-20","page_id":"/docs/organization/channels/instagram","type":"heading","tags":[],"url":"/docs/organization/channels/instagram#next-steps","content":"Next steps"},"4982":{"id":"/docs/organization/channels/instagram-21","page_id":"/docs/organization/channels/instagram","tags":[],"type":"text","url":"/docs/organization/channels/instagram","content":"Connect an Instagram Business account to handle direct messages from Cloodot. Instagram DMs land in the same inbox as your other channels."},"4983":{"id":"/docs/organization/channels/instagram-22","page_id":"/docs/organization/channels/instagram","tags":[],"type":"text","url":"/docs/organization/channels/instagram#before-you-start","content":"You'll need:"},"4984":{"id":"/docs/organization/channels/instagram-23","page_id":"/docs/organization/channels/instagram","tags":[],"type":"text","url":"/docs/organization/channels/instagram#before-you-start","content":"An **Instagram Business** or **Creator** account"},"4985":{"id":"/docs/organization/channels/instagram-24","page_id":"/docs/organization/channels/instagram","tags":[],"type":"text","url":"/docs/organization/channels/instagram#before-you-start","content":"A **Facebook Page** linked to your Instagram account"},"4986":{"id":"/docs/organization/channels/instagram-25","page_id":"/docs/organization/channels/instagram","tags":[],"type":"text","url":"/docs/organization/channels/instagram#before-you-start","content":"**Admin access** to the Facebook Page"},"4987":{"id":"/docs/organization/channels/instagram-26","page_id":"/docs/organization/channels/instagram","tags":[],"type":"text","url":"/docs/organization/channels/instagram#before-you-start","content":"Your Instagram account linked to a Meta Business account"},"4988":{"id":"/docs/organization/channels/instagram-27","page_id":"/docs/organization/channels/instagram","tags":[],"type":"text","url":"/docs/organization/channels/instagram#before-you-start","content":"Instagram messaging runs through a connected Facebook Page. If your Instagram isn't linked to a Page, set that up first in Meta Business Suite."},"4989":{"id":"/docs/organization/channels/instagram-28","page_id":"/docs/organization/channels/instagram","tags":[],"type":"text","url":"/docs/organization/channels/instagram#1-open-the-channel-connection-wizard","content":"Start from one of two places."},"4990":{"id":"/docs/organization/channels/instagram-29","page_id":"/docs/organization/channels/instagram","tags":[],"type":"text","url":"/docs/organization/channels/instagram#1-open-the-channel-connection-wizard","content":"**From the inbox (no channels connected yet)**"},"4991":{"id":"/docs/organization/channels/instagram-30","page_id":"/docs/organization/channels/instagram","tags":[],"type":"text","url":"/docs/organization/channels/instagram#1-open-the-channel-connection-wizard","content":"Open **Inbox** or **Conversations**"},"4992":{"id":"/docs/organization/channels/instagram-31","page_id":"/docs/organization/channels/instagram","tags":[],"type":"text","url":"/docs/organization/channels/instagram#1-open-the-channel-connection-wizard","content":"Under &#x2A;*\"No channels connected\"**, click **Connect Instagram** (red icon)"},"4993":{"id":"/docs/organization/channels/instagram-32","page_id":"/docs/organization/channels/instagram","tags":[],"type":"text","url":"/docs/organization/channels/instagram#1-open-the-channel-connection-wizard","content":"**From Settings**"},"4994":{"id":"/docs/organization/channels/instagram-33","page_id":"/docs/organization/channels/instagram","tags":[],"type":"text","url":"/docs/organization/channels/instagram#1-open-the-channel-connection-wizard","content":"Go to **Settings** → **Organization** → **Channels**"},"4995":{"id":"/docs/organization/channels/instagram-34","page_id":"/docs/organization/channels/instagram","tags":[],"type":"text","url":"/docs/organization/channels/instagram#1-open-the-channel-connection-wizard","content":"Click **Add Channel*&#x2A; or the &#x2A;*+** button"},"4996":{"id":"/docs/organization/channels/instagram-35","page_id":"/docs/organization/channels/instagram","tags":[],"type":"text","url":"/docs/organization/channels/instagram#1-open-the-channel-connection-wizard","content":"Select **Instagram**"},"4997":{"id":"/docs/organization/channels/instagram-36","page_id":"/docs/organization/channels/instagram","tags":[],"type":"text","url":"/docs/organization/channels/instagram#2-authorize-your-instagram-account","content":"Click **Authorize Instagram**"},"4998":{"id":"/docs/organization/channels/instagram-37","page_id":"/docs/organization/channels/instagram","tags":[],"type":"text","url":"/docs/organization/channels/instagram#2-authorize-your-instagram-account","content":"Instagram opens its sign-in page"},"4999":{"id":"/docs/organization/channels/instagram-38","page_id":"/docs/organization/channels/instagram","tags":[],"type":"text","url":"/docs/organization/channels/instagram#2-authorize-your-instagram-account","content":"Sign in with the Instagram account, or the Facebook account that manages it"},"5000":{"id":"/docs/organization/channels/instagram-39","page_id":"/docs/organization/channels/instagram","tags":[],"type":"text","url":"/docs/organization/channels/instagram#2-authorize-your-instagram-account","content":"Grant the requested permissions:"},"5001":{"id":"/docs/organization/channels/instagram-40","page_id":"/docs/organization/channels/instagram","tags":[],"type":"text","url":"/docs/organization/channels/instagram#2-authorize-your-instagram-account","content":"Access Instagram accounts"},"5002":{"id":"/docs/organization/channels/instagram-41","page_id":"/docs/organization/channels/instagram","tags":[],"type":"text","url":"/docs/organization/channels/instagram#2-authorize-your-instagram-account","content":"Manage Instagram messages"},"5003":{"id":"/docs/organization/channels/instagram-42","page_id":"/docs/organization/channels/instagram","tags":[],"type":"text","url":"/docs/organization/channels/instagram#2-authorize-your-instagram-account","content":"Read Instagram insights"},"5004":{"id":"/docs/organization/channels/instagram-43","page_id":"/docs/organization/channels/instagram","tags":[],"type":"text","url":"/docs/organization/channels/instagram#2-authorize-your-instagram-account","content":"Sign in with an account that has admin access to the Instagram account you're connecting."},"5005":{"id":"/docs/organization/channels/instagram-44","page_id":"/docs/organization/channels/instagram","tags":[],"type":"text","url":"/docs/organization/channels/instagram#3-pick-the-account-to-connect","content":"If you manage multiple Instagram accounts, pick the one you want and confirm."},"5006":{"id":"/docs/organization/channels/instagram-45","page_id":"/docs/organization/channels/instagram","tags":[],"type":"text","url":"/docs/organization/channels/instagram#4-done","content":"The wizard returns with a success message, and the Instagram channel appears in your channels list. New DMs start arriving in your inbox."},"5007":{"id":"/docs/organization/channels/instagram-46","page_id":"/docs/organization/channels/instagram","tags":[],"type":"text","url":"/docs/organization/channels/instagram#4-done","content":"Your Instagram account is connected. DMs will now appear in your Cloodot inbox."},"5008":{"id":"/docs/organization/channels/instagram-47","page_id":"/docs/organization/channels/instagram","tags":[],"type":"text","url":"/docs/organization/channels/instagram#after-connecting","content":"With Instagram connected, you can:"},"5009":{"id":"/docs/organization/channels/instagram-48","page_id":"/docs/organization/channels/instagram","tags":[],"type":"text","url":"/docs/organization/channels/instagram#after-connecting","content":"Receive Instagram DMs in the Cloodot inbox"},"5010":{"id":"/docs/organization/channels/instagram-49","page_id":"/docs/organization/channels/instagram","tags":[],"type":"text","url":"/docs/organization/channels/instagram#after-connecting","content":"Reply to Instagram users"},"5011":{"id":"/docs/organization/channels/instagram-50","page_id":"/docs/organization/channels/instagram","tags":[],"type":"text","url":"/docs/organization/channels/instagram#after-connecting","content":"View full conversation history"},"5012":{"id":"/docs/organization/channels/instagram-51","page_id":"/docs/organization/channels/instagram","tags":[],"type":"text","url":"/docs/organization/channels/instagram#after-connecting","content":"Manage multiple Instagram accounts (each as its own channel)"},"5013":{"id":"/docs/organization/channels/instagram-52","page_id":"/docs/organization/channels/instagram","tags":[],"type":"text","url":"/docs/organization/channels/instagram#after-connecting","content":"Use AI-powered responses"},"5014":{"id":"/docs/organization/channels/instagram-53","page_id":"/docs/organization/channels/instagram","tags":[],"type":"text","url":"/docs/organization/channels/instagram#after-connecting","content":"Assign conversations to teammates"},"5015":{"id":"/docs/organization/channels/instagram-54","page_id":"/docs/organization/channels/instagram","tags":[],"type":"text","url":"/docs/organization/channels/instagram#after-connecting","content":"Track per-account analytics"},"5016":{"id":"/docs/organization/channels/instagram-55","page_id":"/docs/organization/channels/instagram","tags":[],"type":"text","url":"/docs/organization/channels/instagram#view-instagram-conversations","content":"Instagram DMs appear in your unified inbox alongside other channels. You can:"},"5017":{"id":"/docs/organization/channels/instagram-56","page_id":"/docs/organization/channels/instagram","tags":[],"type":"text","url":"/docs/organization/channels/instagram#view-instagram-conversations","content":"Filter by channel to see only Instagram messages"},"5018":{"id":"/docs/organization/channels/instagram-57","page_id":"/docs/organization/channels/instagram","tags":[],"type":"text","url":"/docs/organization/channels/instagram#view-instagram-conversations","content":"Search Instagram conversation history"},"5019":{"id":"/docs/organization/channels/instagram-58","page_id":"/docs/organization/channels/instagram","tags":[],"type":"text","url":"/docs/organization/channels/instagram#view-instagram-conversations","content":"View customer profiles and conversation context"},"5020":{"id":"/docs/organization/channels/instagram-59","page_id":"/docs/organization/channels/instagram","tags":[],"type":"text","url":"/docs/organization/channels/instagram#disconnect-instagram","content":"Go to **Channel Settings**"},"5021":{"id":"/docs/organization/channels/instagram-60","page_id":"/docs/organization/channels/instagram","tags":[],"type":"text","url":"/docs/organization/channels/instagram#disconnect-instagram","content":"Find your Instagram channel"},"5022":{"id":"/docs/organization/channels/instagram-61","page_id":"/docs/organization/channels/instagram","tags":[],"type":"text","url":"/docs/organization/channels/instagram#disconnect-instagram","content":"Click **Disconnect** and confirm"},"5023":{"id":"/docs/organization/channels/instagram-62","page_id":"/docs/organization/channels/instagram","tags":[],"type":"text","url":"/docs/organization/channels/instagram#disconnect-instagram","content":"Disconnecting stops new Instagram messages and deletes the conversation history."},"5024":{"id":"/docs/organization/channels/instagram-63","page_id":"/docs/organization/channels/instagram","tags":[],"type":"text","url":"/docs/organization/channels/instagram#reconnect-instagram","content":"Run through the connection steps again any time."},"5025":{"id":"/docs/organization/channels/instagram-64","page_id":"/docs/organization/channels/instagram","tags":[],"type":"text","url":"/docs/organization/channels/instagram#instagram-account-already-integrated","content":"The account is connected to another workspace. Either:"},"5026":{"id":"/docs/organization/channels/instagram-65","page_id":"/docs/organization/channels/instagram","tags":[],"type":"text","url":"/docs/organization/channels/instagram#instagram-account-already-integrated","content":"Disconnect it from that workspace first, or"},"5027":{"id":"/docs/organization/channels/instagram-66","page_id":"/docs/organization/channels/instagram","tags":[],"type":"text","url":"/docs/organization/channels/instagram#instagram-account-already-integrated","content":"Use a different Instagram account"},"5028":{"id":"/docs/organization/channels/instagram-67","page_id":"/docs/organization/channels/instagram","tags":[],"type":"text","url":"/docs/organization/channels/instagram#no-instagram-accounts-found","content":"If no accounts appear during authorization, confirm that:"},"5029":{"id":"/docs/organization/channels/instagram-68","page_id":"/docs/organization/channels/instagram","tags":[],"type":"text","url":"/docs/organization/channels/instagram#no-instagram-accounts-found","content":"The account is Business or Creator"},"5030":{"id":"/docs/organization/channels/instagram-69","page_id":"/docs/organization/channels/instagram","tags":[],"type":"text","url":"/docs/organization/channels/instagram#no-instagram-accounts-found","content":"It's linked to a Facebook Page"},"5031":{"id":"/docs/organization/channels/instagram-70","page_id":"/docs/organization/channels/instagram","tags":[],"type":"text","url":"/docs/organization/channels/instagram#no-instagram-accounts-found","content":"You're signed in with the Facebook account that has admin access"},"5032":{"id":"/docs/organization/channels/instagram-71","page_id":"/docs/organization/channels/instagram","tags":[],"type":"text","url":"/docs/organization/channels/instagram#no-instagram-accounts-found","content":"Messaging is enabled on the Instagram account"},"5033":{"id":"/docs/organization/channels/instagram-72","page_id":"/docs/organization/channels/instagram","tags":[],"type":"text","url":"/docs/organization/channels/instagram#authorization-failed","content":"Clear your browser cache and cookies"},"5034":{"id":"/docs/organization/channels/instagram-73","page_id":"/docs/organization/channels/instagram","tags":[],"type":"text","url":"/docs/organization/channels/instagram#authorization-failed","content":"Try a different browser"},"5035":{"id":"/docs/organization/channels/instagram-74","page_id":"/docs/organization/channels/instagram","tags":[],"type":"text","url":"/docs/organization/channels/instagram#authorization-failed","content":"Check your internet connection"},"5036":{"id":"/docs/organization/channels/instagram-75","page_id":"/docs/organization/channels/instagram","tags":[],"type":"text","url":"/docs/organization/channels/instagram#authorization-failed","content":"Disable pop-up blockers for the auth window"},"5037":{"id":"/docs/organization/channels/instagram-76","page_id":"/docs/organization/channels/instagram","tags":[],"type":"text","url":"/docs/organization/channels/instagram#messages-arent-appearing","content":"Wait a few minutes for sync"},"5038":{"id":"/docs/organization/channels/instagram-77","page_id":"/docs/organization/channels/instagram","tags":[],"type":"text","url":"/docs/organization/channels/instagram#messages-arent-appearing","content":"Confirm the Instagram account is still connected"},"5039":{"id":"/docs/organization/channels/instagram-78","page_id":"/docs/organization/channels/instagram","tags":[],"type":"text","url":"/docs/organization/channels/instagram#messages-arent-appearing","content":"Confirm messaging is enabled on the Instagram account"},"5040":{"id":"/docs/organization/channels/instagram-79","page_id":"/docs/organization/channels/instagram","tags":[],"type":"text","url":"/docs/organization/channels/instagram#messages-arent-appearing","content":"Refresh your Cloodot dashboard"},"5041":{"id":"/docs/organization/channels/instagram-80","page_id":"/docs/organization/channels/instagram","tags":[],"type":"text","url":"/docs/organization/channels/instagram#handling-instagram-conversations","content":"**Reply quickly** — Instagram users expect fast responses"},"5042":{"id":"/docs/organization/channels/instagram-81","page_id":"/docs/organization/channels/instagram","tags":[],"type":"text","url":"/docs/organization/channels/instagram#handling-instagram-conversations","content":"**Stay on-brand** — Keep your professional voice"},"5043":{"id":"/docs/organization/channels/instagram-82","page_id":"/docs/organization/channels/instagram","tags":[],"type":"text","url":"/docs/organization/channels/instagram#handling-instagram-conversations","content":"**Use AI assists** — Let Cloodot's AI draft responses"},"5044":{"id":"/docs/organization/channels/instagram-83","page_id":"/docs/organization/channels/instagram","tags":[],"type":"text","url":"/docs/organization/channels/instagram#handling-instagram-conversations","content":"**Watch performance** — Track response times and satisfaction"},"5045":{"id":"/docs/organization/channels/instagram-84","page_id":"/docs/organization/channels/instagram","tags":[],"type":"text","url":"/docs/organization/channels/instagram#running-multiple-accounts","content":"Connect each account separately"},"5046":{"id":"/docs/organization/channels/instagram-85","page_id":"/docs/organization/channels/instagram","tags":[],"type":"text","url":"/docs/organization/channels/instagram#running-multiple-accounts","content":"Each appears as its own channel"},"5047":{"id":"/docs/organization/channels/instagram-86","page_id":"/docs/organization/channels/instagram","tags":[],"type":"text","url":"/docs/organization/channels/instagram#running-multiple-accounts","content":"Filter conversations by account"},"5048":{"id":"/docs/organization/channels/instagram-87","page_id":"/docs/organization/channels/instagram","tags":[],"type":"text","url":"/docs/organization/channels/instagram#running-multiple-accounts","content":"Assign team members per account"},"5049":{"id":"/docs/organization/channels/instagram-88","page_id":"/docs/organization/channels/instagram","tags":[],"type":"text","url":"/docs/organization/channels/instagram#next-steps","content":"Connect Facebook for Messenger"},"5050":{"id":"/docs/organization/channels/instagram-89","page_id":"/docs/organization/channels/instagram","tags":[],"type":"text","url":"/docs/organization/channels/instagram#next-steps","content":"Connect WhatsApp for WhatsApp Business messaging"},"5051":{"id":"/docs/organization/channels/instagram-90","page_id":"/docs/organization/channels/instagram","tags":[],"type":"text","url":"/docs/organization/channels/instagram#next-steps","content":"Configure workspace settings"},"5052":{"id":"/docs/organization/channels/instagram-91","page_id":"/docs/organization/channels/instagram","tags":[],"type":"text","url":"/docs/organization/channels/instagram#next-steps","content":"Invite team members"},"5053":{"id":"/docs/organization/channels/instagram-92","page_id":"/docs/organization/channels/instagram","tags":[],"type":"text","url":"/docs/organization/channels/instagram#next-steps","content":"Need help? See the troubleshooting guide or contact support."},"5054":{"id":"/docs/organization/channels/webchat","page_id":"/docs/organization/channels/webchat","type":"page","content":"Set Up WebChat","breadcrumbs":["Docs","Administer","Organization Settings","Channels"],"tags":[],"url":"/docs/organization/channels/webchat"},"5055":{"id":"/docs/organization/channels/webchat-0","page_id":"/docs/organization/channels/webchat","tags":[],"type":"text","url":"/docs/organization/channels/webchat","content":"Add a chat widget to your website so visitor conversations land in your Cloodot inbox."},"5056":{"id":"/docs/organization/channels/webchat-1","page_id":"/docs/organization/channels/webchat","type":"heading","tags":[],"url":"/docs/organization/channels/webchat#what-webchat-does","content":"What WebChat does"},"5057":{"id":"/docs/organization/channels/webchat-2","page_id":"/docs/organization/channels/webchat","type":"heading","tags":[],"url":"/docs/organization/channels/webchat#before-you-start","content":"Before you start"},"5058":{"id":"/docs/organization/channels/webchat-3","page_id":"/docs/organization/channels/webchat","type":"heading","tags":[],"url":"/docs/organization/channels/webchat#set-up-webchat","content":"Set up WebChat"},"5059":{"id":"/docs/organization/channels/webchat-4","page_id":"/docs/organization/channels/webchat","type":"heading","tags":[],"url":"/docs/organization/channels/webchat#1-open-the-channel-connection-wizard","content":"1\\. Open the Channel Connection Wizard"},"5060":{"id":"/docs/organization/channels/webchat-5","page_id":"/docs/organization/channels/webchat","type":"heading","tags":[],"url":"/docs/organization/channels/webchat#2-configure-the-widget","content":"2\\. Configure the widget"},"5061":{"id":"/docs/organization/channels/webchat-6","page_id":"/docs/organization/channels/webchat","type":"heading","tags":[],"url":"/docs/organization/channels/webchat#3-copy-the-embed-code","content":"3\\. Copy the embed code"},"5062":{"id":"/docs/organization/channels/webchat-7","page_id":"/docs/organization/channels/webchat","type":"heading","tags":[],"url":"/docs/organization/channels/webchat#4-add-the-code-to-your-website","content":"4\\. Add the code to your website"},"5063":{"id":"/docs/organization/channels/webchat-8","page_id":"/docs/organization/channels/webchat","type":"heading","tags":[],"url":"/docs/organization/channels/webchat#5-test-the-widget","content":"5\\. Test the widget"},"5064":{"id":"/docs/organization/channels/webchat-9","page_id":"/docs/organization/channels/webchat","type":"heading","tags":[],"url":"/docs/organization/channels/webchat#customizing-your-widget","content":"Customizing your widget"},"5065":{"id":"/docs/organization/channels/webchat-10","page_id":"/docs/organization/channels/webchat","type":"heading","tags":[],"url":"/docs/organization/channels/webchat#appearance","content":"Appearance"},"5066":{"id":"/docs/organization/channels/webchat-11","page_id":"/docs/organization/channels/webchat","type":"heading","tags":[],"url":"/docs/organization/channels/webchat#contact-collection","content":"Contact collection"},"5067":{"id":"/docs/organization/channels/webchat-12","page_id":"/docs/organization/channels/webchat","type":"heading","tags":[],"url":"/docs/organization/channels/webchat#other-settings","content":"Other settings"},"5068":{"id":"/docs/organization/channels/webchat-13","page_id":"/docs/organization/channels/webchat","type":"heading","tags":[],"url":"/docs/organization/channels/webchat#managing-webchat-conversations","content":"Managing WebChat conversations"},"5069":{"id":"/docs/organization/channels/webchat-14","page_id":"/docs/organization/channels/webchat","type":"heading","tags":[],"url":"/docs/organization/channels/webchat#view-webchat-messages","content":"View WebChat messages"},"5070":{"id":"/docs/organization/channels/webchat-15","page_id":"/docs/organization/channels/webchat","type":"heading","tags":[],"url":"/docs/organization/channels/webchat#reply-to-visitors","content":"Reply to visitors"},"5071":{"id":"/docs/organization/channels/webchat-16","page_id":"/docs/organization/channels/webchat","type":"heading","tags":[],"url":"/docs/organization/channels/webchat#running-webchat-on-multiple-sites","content":"Running WebChat on multiple sites"},"5072":{"id":"/docs/organization/channels/webchat-17","page_id":"/docs/organization/channels/webchat","type":"heading","tags":[],"url":"/docs/organization/channels/webchat#tips","content":"Tips"},"5073":{"id":"/docs/organization/channels/webchat-18","page_id":"/docs/organization/channels/webchat","type":"heading","tags":[],"url":"/docs/organization/channels/webchat#widget-placement","content":"Widget placement"},"5074":{"id":"/docs/organization/channels/webchat-19","page_id":"/docs/organization/channels/webchat","type":"heading","tags":[],"url":"/docs/organization/channels/webchat#response-times","content":"Response times"},"5075":{"id":"/docs/organization/channels/webchat-20","page_id":"/docs/organization/channels/webchat","type":"heading","tags":[],"url":"/docs/organization/channels/webchat#welcome-messages","content":"Welcome messages"},"5076":{"id":"/docs/organization/channels/webchat-21","page_id":"/docs/organization/channels/webchat","type":"heading","tags":[],"url":"/docs/organization/channels/webchat#troubleshooting","content":"Troubleshooting"},"5077":{"id":"/docs/organization/channels/webchat-22","page_id":"/docs/organization/channels/webchat","type":"heading","tags":[],"url":"/docs/organization/channels/webchat#widget-isnt-showing-up","content":"Widget isn't showing up"},"5078":{"id":"/docs/organization/channels/webchat-23","page_id":"/docs/organization/channels/webchat","type":"heading","tags":[],"url":"/docs/organization/channels/webchat#messages-arent-sending","content":"Messages aren't sending"},"5079":{"id":"/docs/organization/channels/webchat-24","page_id":"/docs/organization/channels/webchat","type":"heading","tags":[],"url":"/docs/organization/channels/webchat#widget-looks-wrong","content":"Widget looks wrong"},"5080":{"id":"/docs/organization/channels/webchat-25","page_id":"/docs/organization/channels/webchat","type":"heading","tags":[],"url":"/docs/organization/channels/webchat#youre-not-receiving-messages","content":"You're not receiving messages"},"5081":{"id":"/docs/organization/channels/webchat-26","page_id":"/docs/organization/channels/webchat","type":"heading","tags":[],"url":"/docs/organization/channels/webchat#next-steps","content":"Next steps"},"5082":{"id":"/docs/organization/channels/webchat-27","page_id":"/docs/organization/channels/webchat","tags":[],"type":"text","url":"/docs/organization/channels/webchat","content":"Add a WebChat widget to your website so visitors can start conversations from any page. Messages land in your Cloodot inbox alongside other channels."},"5083":{"id":"/docs/organization/channels/webchat-28","page_id":"/docs/organization/channels/webchat","tags":[],"type":"text","url":"/docs/organization/channels/webchat#what-webchat-does","content":"WebChat is a customizable widget you embed on your site. Visitors can:"},"5084":{"id":"/docs/organization/channels/webchat-29","page_id":"/docs/organization/channels/webchat","tags":[],"type":"text","url":"/docs/organization/channels/webchat#what-webchat-does","content":"Start conversations directly from any page"},"5085":{"id":"/docs/organization/channels/webchat-30","page_id":"/docs/organization/channels/webchat","tags":[],"type":"text","url":"/docs/organization/channels/webchat#what-webchat-does","content":"Chat with your team in real time"},"5086":{"id":"/docs/organization/channels/webchat-31","page_id":"/docs/organization/channels/webchat","tags":[],"type":"text","url":"/docs/organization/channels/webchat#what-webchat-does","content":"Get help without leaving the page"},"5087":{"id":"/docs/organization/channels/webchat-32","page_id":"/docs/organization/channels/webchat","tags":[],"type":"text","url":"/docs/organization/channels/webchat#what-webchat-does","content":"Pick up where they left off through conversation history"},"5088":{"id":"/docs/organization/channels/webchat-33","page_id":"/docs/organization/channels/webchat","tags":[],"type":"text","url":"/docs/organization/channels/webchat#before-you-start","content":"You'll need:"},"5089":{"id":"/docs/organization/channels/webchat-34","page_id":"/docs/organization/channels/webchat","tags":[],"type":"text","url":"/docs/organization/channels/webchat#before-you-start","content":"A website you can add a code snippet to"},"5090":{"id":"/docs/organization/channels/webchat-35","page_id":"/docs/organization/channels/webchat","tags":[],"type":"text","url":"/docs/organization/channels/webchat#before-you-start","content":"Access to your site's HTML (or template/header file)"},"5091":{"id":"/docs/organization/channels/webchat-36","page_id":"/docs/organization/channels/webchat","tags":[],"type":"text","url":"/docs/organization/channels/webchat#before-you-start","content":"A Cloodot workspace"},"5092":{"id":"/docs/organization/channels/webchat-37","page_id":"/docs/organization/channels/webchat","tags":[],"type":"text","url":"/docs/organization/channels/webchat#1-open-the-channel-connection-wizard","content":"Start from one of two places."},"5093":{"id":"/docs/organization/channels/webchat-38","page_id":"/docs/organization/channels/webchat","tags":[],"type":"text","url":"/docs/organization/channels/webchat#1-open-the-channel-connection-wizard","content":"**From the inbox (no channels connected yet)**"},"5094":{"id":"/docs/organization/channels/webchat-39","page_id":"/docs/organization/channels/webchat","tags":[],"type":"text","url":"/docs/organization/channels/webchat#1-open-the-channel-connection-wizard","content":"Open **Inbox** or **Conversations**"},"5095":{"id":"/docs/organization/channels/webchat-40","page_id":"/docs/organization/channels/webchat","tags":[],"type":"text","url":"/docs/organization/channels/webchat#1-open-the-channel-connection-wizard","content":"Under &#x2A;*\"No channels connected\"**, click **Connect WebChat** (purple icon)"},"5096":{"id":"/docs/organization/channels/webchat-41","page_id":"/docs/organization/channels/webchat","tags":[],"type":"text","url":"/docs/organization/channels/webchat#1-open-the-channel-connection-wizard","content":"**From Settings**"},"5097":{"id":"/docs/organization/channels/webchat-42","page_id":"/docs/organization/channels/webchat","tags":[],"type":"text","url":"/docs/organization/channels/webchat#1-open-the-channel-connection-wizard","content":"Go to **Settings** → **Organization** → **Channels**"},"5098":{"id":"/docs/organization/channels/webchat-43","page_id":"/docs/organization/channels/webchat","tags":[],"type":"text","url":"/docs/organization/channels/webchat#1-open-the-channel-connection-wizard","content":"Click **Add Channel*&#x2A; or the &#x2A;*+** button"},"5099":{"id":"/docs/organization/channels/webchat-44","page_id":"/docs/organization/channels/webchat","tags":[],"type":"text","url":"/docs/organization/channels/webchat#1-open-the-channel-connection-wizard","content":"Select **WebChat**"},"5100":{"id":"/docs/organization/channels/webchat-45","page_id":"/docs/organization/channels/webchat","tags":[],"type":"text","url":"/docs/organization/channels/webchat#2-configure-the-widget","content":"**Company Name** — Shown in the widget header"},"5101":{"id":"/docs/organization/channels/webchat-46","page_id":"/docs/organization/channels/webchat","tags":[],"type":"text","url":"/docs/organization/channels/webchat#2-configure-the-widget","content":"**Website URL** — Where you'll install the widget"},"5102":{"id":"/docs/organization/channels/webchat-47","page_id":"/docs/organization/channels/webchat","tags":[],"type":"text","url":"/docs/organization/channels/webchat#2-configure-the-widget","content":"**Customize appearance** (optional):"},"5103":{"id":"/docs/organization/channels/webchat-48","page_id":"/docs/organization/channels/webchat","tags":[],"type":"text","url":"/docs/organization/channels/webchat#2-configure-the-widget","content":"**Brand color** (hex) for the launcher and header"},"5104":{"id":"/docs/organization/channels/webchat-49","page_id":"/docs/organization/channels/webchat","tags":[],"type":"text","url":"/docs/organization/channels/webchat#2-configure-the-widget","content":"**Chat background** color"},"5105":{"id":"/docs/organization/channels/webchat-50","page_id":"/docs/organization/channels/webchat","tags":[],"type":"text","url":"/docs/organization/channels/webchat#2-configure-the-widget","content":"**Widget position** — Bottom Right, Bottom Left, Top Right, or Top Left"},"5106":{"id":"/docs/organization/channels/webchat-51","page_id":"/docs/organization/channels/webchat","tags":[],"type":"text","url":"/docs/organization/channels/webchat#2-configure-the-widget","content":"**Contact collection** — Email Only, Phone Only, or Email or Phone"},"5107":{"id":"/docs/organization/channels/webchat-52","page_id":"/docs/organization/channels/webchat","tags":[],"type":"text","url":"/docs/organization/channels/webchat#3-copy-the-embed-code","content":"After you save, Cloodot generates a JavaScript snippet. It looks like this:"},"5108":{"id":"/docs/organization/channels/webchat-53","page_id":"/docs/organization/channels/webchat","tags":[],"type":"text","url":"/docs/organization/channels/webchat#4-add-the-code-to-your-website","content":"**On every page (recommended)**"},"5109":{"id":"/docs/organization/channels/webchat-54","page_id":"/docs/organization/channels/webchat","tags":[],"type":"text","url":"/docs/organization/channels/webchat#4-add-the-code-to-your-website","content":"Paste the snippet into your site's main template or header file, just before the closing `</body>` tag. Save and publish."},"5110":{"id":"/docs/organization/channels/webchat-55","page_id":"/docs/organization/channels/webchat","tags":[],"type":"text","url":"/docs/organization/channels/webchat#4-add-the-code-to-your-website","content":"**On specific pages**"},"5111":{"id":"/docs/organization/channels/webchat-56","page_id":"/docs/organization/channels/webchat","tags":[],"type":"text","url":"/docs/organization/channels/webchat#4-add-the-code-to-your-website","content":"Paste the snippet before `</body>` on each page where you want the widget, then publish."},"5112":{"id":"/docs/organization/channels/webchat-57","page_id":"/docs/organization/channels/webchat","tags":[],"type":"text","url":"/docs/organization/channels/webchat#5-test-the-widget","content":"Visit your website"},"5113":{"id":"/docs/organization/channels/webchat-58","page_id":"/docs/organization/channels/webchat","tags":[],"type":"text","url":"/docs/organization/channels/webchat#5-test-the-widget","content":"Click the chat launcher (bottom-right by default)"},"5114":{"id":"/docs/organization/channels/webchat-59","page_id":"/docs/organization/channels/webchat","tags":[],"type":"text","url":"/docs/organization/channels/webchat#5-test-the-widget","content":"Send a test message"},"5115":{"id":"/docs/organization/channels/webchat-60","page_id":"/docs/organization/channels/webchat","tags":[],"type":"text","url":"/docs/organization/channels/webchat#5-test-the-widget","content":"Confirm it appears in your Cloodot inbox"},"5116":{"id":"/docs/organization/channels/webchat-61","page_id":"/docs/organization/channels/webchat","tags":[],"type":"text","url":"/docs/organization/channels/webchat#5-test-the-widget","content":"Your WebChat widget is live. Visitors can start conversations from your site."},"5117":{"id":"/docs/organization/channels/webchat-62","page_id":"/docs/organization/channels/webchat","tags":[],"type":"text","url":"/docs/organization/channels/webchat#appearance","content":"**Brand color** — Hex color for the launcher and chat header (e.g., `#000000`). Text color is chosen automatically for contrast."},"5118":{"id":"/docs/organization/channels/webchat-63","page_id":"/docs/organization/channels/webchat","tags":[],"type":"text","url":"/docs/organization/channels/webchat#appearance","content":"**Chat background** — Background color for the chat area (e.g., `#FFFFFF`)."},"5119":{"id":"/docs/organization/channels/webchat-64","page_id":"/docs/organization/channels/webchat","tags":[],"type":"text","url":"/docs/organization/channels/webchat#appearance","content":"**Widget position**:"},"5120":{"id":"/docs/organization/channels/webchat-65","page_id":"/docs/organization/channels/webchat","tags":[],"type":"text","url":"/docs/organization/channels/webchat#appearance","content":"Bottom Right (default)"},"5121":{"id":"/docs/organization/channels/webchat-66","page_id":"/docs/organization/channels/webchat","tags":[],"type":"text","url":"/docs/organization/channels/webchat#appearance","content":"Bottom Left"},"5122":{"id":"/docs/organization/channels/webchat-67","page_id":"/docs/organization/channels/webchat","tags":[],"type":"text","url":"/docs/organization/channels/webchat#appearance","content":"Top Right"},"5123":{"id":"/docs/organization/channels/webchat-68","page_id":"/docs/organization/channels/webchat","tags":[],"type":"text","url":"/docs/organization/channels/webchat#appearance","content":"Top Left"},"5124":{"id":"/docs/organization/channels/webchat-69","page_id":"/docs/organization/channels/webchat","tags":[],"type":"text","url":"/docs/organization/channels/webchat#contact-collection","content":"Choose what to ask visitors before they chat:"},"5125":{"id":"/docs/organization/channels/webchat-70","page_id":"/docs/organization/channels/webchat","tags":[],"type":"text","url":"/docs/organization/channels/webchat#contact-collection","content":"**Email Only** — Collect their email address"},"5126":{"id":"/docs/organization/channels/webchat-71","page_id":"/docs/organization/channels/webchat","tags":[],"type":"text","url":"/docs/organization/channels/webchat#contact-collection","content":"**Phone Only** — Collect their phone number"},"5127":{"id":"/docs/organization/channels/webchat-72","page_id":"/docs/organization/channels/webchat","tags":[],"type":"text","url":"/docs/organization/channels/webchat#contact-collection","content":"**Email or Phone** — Let visitors choose either"},"5128":{"id":"/docs/organization/channels/webchat-73","page_id":"/docs/organization/channels/webchat","tags":[],"type":"text","url":"/docs/organization/channels/webchat#contact-collection","content":"Whatever they enter is added to their Cloodot contact record."},"5129":{"id":"/docs/organization/channels/webchat-74","page_id":"/docs/organization/channels/webchat","tags":[],"type":"text","url":"/docs/organization/channels/webchat#other-settings","content":"**Company Name** — Shown in the widget header so visitors know who they're chatting with"},"5130":{"id":"/docs/organization/channels/webchat-75","page_id":"/docs/organization/channels/webchat","tags":[],"type":"text","url":"/docs/organization/channels/webchat#other-settings","content":"**Website URL** — The site where the widget runs"},"5131":{"id":"/docs/organization/channels/webchat-76","page_id":"/docs/organization/channels/webchat","tags":[],"type":"text","url":"/docs/organization/channels/webchat#view-webchat-messages","content":"WebChat conversations land in your unified inbox. You can:"},"5132":{"id":"/docs/organization/channels/webchat-77","page_id":"/docs/organization/channels/webchat","tags":[],"type":"text","url":"/docs/organization/channels/webchat#view-webchat-messages","content":"Filter by channel to see only WebChat messages"},"5133":{"id":"/docs/organization/channels/webchat-78","page_id":"/docs/organization/channels/webchat","tags":[],"type":"text","url":"/docs/organization/channels/webchat#view-webchat-messages","content":"View visitor info and the page they were on when they started the chat"},"5134":{"id":"/docs/organization/channels/webchat-79","page_id":"/docs/organization/channels/webchat","tags":[],"type":"text","url":"/docs/organization/channels/webchat#view-webchat-messages","content":"Access the full conversation history"},"5135":{"id":"/docs/organization/channels/webchat-80","page_id":"/docs/organization/channels/webchat","tags":[],"type":"text","url":"/docs/organization/channels/webchat#reply-to-visitors","content":"Open your Cloodot inbox"},"5136":{"id":"/docs/organization/channels/webchat-81","page_id":"/docs/organization/channels/webchat","tags":[],"type":"text","url":"/docs/organization/channels/webchat#reply-to-visitors","content":"Find the WebChat conversation"},"5137":{"id":"/docs/organization/channels/webchat-82","page_id":"/docs/organization/channels/webchat","tags":[],"type":"text","url":"/docs/organization/channels/webchat#reply-to-visitors","content":"Type your reply and send — it appears in the visitor's chat widget"},"5138":{"id":"/docs/organization/channels/webchat-83","page_id":"/docs/organization/channels/webchat","tags":[],"type":"text","url":"/docs/organization/channels/webchat#running-webchat-on-multiple-sites","content":"Each site gets its own widget configuration"},"5139":{"id":"/docs/organization/channels/webchat-84","page_id":"/docs/organization/channels/webchat","tags":[],"type":"text","url":"/docs/organization/channels/webchat#running-webchat-on-multiple-sites","content":"All conversations land in the same inbox"},"5140":{"id":"/docs/organization/channels/webchat-85","page_id":"/docs/organization/channels/webchat","tags":[],"type":"text","url":"/docs/organization/channels/webchat#running-webchat-on-multiple-sites","content":"Filter by website to see where each conversation started"},"5141":{"id":"/docs/organization/channels/webchat-86","page_id":"/docs/organization/channels/webchat","tags":[],"type":"text","url":"/docs/organization/channels/webchat#widget-placement","content":"**Bottom-right** is the most familiar and works for most sites"},"5142":{"id":"/docs/organization/channels/webchat-87","page_id":"/docs/organization/channels/webchat","tags":[],"type":"text","url":"/docs/organization/channels/webchat#widget-placement","content":"**Bottom-left** suits right-to-left layouts"},"5143":{"id":"/docs/organization/channels/webchat-88","page_id":"/docs/organization/channels/webchat","tags":[],"type":"text","url":"/docs/organization/channels/webchat#widget-placement","content":"**Top positions** are uncommon but useful for specific layouts"},"5144":{"id":"/docs/organization/channels/webchat-89","page_id":"/docs/organization/channels/webchat","tags":[],"type":"text","url":"/docs/organization/channels/webchat#widget-placement","content":"Avoid covering important content"},"5145":{"id":"/docs/organization/channels/webchat-90","page_id":"/docs/organization/channels/webchat","tags":[],"type":"text","url":"/docs/organization/channels/webchat#response-times","content":"**Reply quickly** — WebChat visitors expect fast responses"},"5146":{"id":"/docs/organization/channels/webchat-91","page_id":"/docs/organization/channels/webchat","tags":[],"type":"text","url":"/docs/organization/channels/webchat#response-times","content":"**Set expectations** — Use auto-responses to signal when you'll reply"},"5147":{"id":"/docs/organization/channels/webchat-92","page_id":"/docs/organization/channels/webchat","tags":[],"type":"text","url":"/docs/organization/channels/webchat#response-times","content":"**Share hours** — Tell visitors when you're available"},"5148":{"id":"/docs/organization/channels/webchat-93","page_id":"/docs/organization/channels/webchat","tags":[],"type":"text","url":"/docs/organization/channels/webchat#welcome-messages","content":"**Be warm** — A friendly greeting helps"},"5149":{"id":"/docs/organization/channels/webchat-94","page_id":"/docs/organization/channels/webchat","tags":[],"type":"text","url":"/docs/organization/channels/webchat#welcome-messages","content":"**Set expectations** — Mention typical response times"},"5150":{"id":"/docs/organization/channels/webchat-95","page_id":"/docs/organization/channels/webchat","tags":[],"type":"text","url":"/docs/organization/channels/webchat#welcome-messages","content":"**Add value** — Offer something useful upfront"},"5151":{"id":"/docs/organization/channels/webchat-96","page_id":"/docs/organization/channels/webchat","tags":[],"type":"text","url":"/docs/organization/channels/webchat#widget-isnt-showing-up","content":"Confirm the embed code is placed just before `</body>`"},"5152":{"id":"/docs/organization/channels/webchat-97","page_id":"/docs/organization/channels/webchat","tags":[],"type":"text","url":"/docs/organization/channels/webchat#widget-isnt-showing-up","content":"Confirm JavaScript is allowed on your site"},"5153":{"id":"/docs/organization/channels/webchat-98","page_id":"/docs/organization/channels/webchat","tags":[],"type":"text","url":"/docs/organization/channels/webchat#widget-isnt-showing-up","content":"Clear your browser cache and refresh"},"5154":{"id":"/docs/organization/channels/webchat-99","page_id":"/docs/organization/channels/webchat","tags":[],"type":"text","url":"/docs/organization/channels/webchat#widget-isnt-showing-up","content":"Check the browser console for JavaScript errors"},"5155":{"id":"/docs/organization/channels/webchat-100","page_id":"/docs/organization/channels/webchat","tags":[],"type":"text","url":"/docs/organization/channels/webchat#widget-isnt-showing-up","content":"Confirm nothing is blocking the Cloodot domain"},"5156":{"id":"/docs/organization/channels/webchat-101","page_id":"/docs/organization/channels/webchat","tags":[],"type":"text","url":"/docs/organization/channels/webchat#messages-arent-sending","content":"Confirm the embed code is complete and correct"},"5157":{"id":"/docs/organization/channels/webchat-102","page_id":"/docs/organization/channels/webchat","tags":[],"type":"text","url":"/docs/organization/channels/webchat#messages-arent-sending","content":"Check your internet connection"},"5158":{"id":"/docs/organization/channels/webchat-103","page_id":"/docs/organization/channels/webchat","tags":[],"type":"text","url":"/docs/organization/channels/webchat#messages-arent-sending","content":"Confirm the WebChat channel is still connected in Cloodot"},"5159":{"id":"/docs/organization/channels/webchat-104","page_id":"/docs/organization/channels/webchat","tags":[],"type":"text","url":"/docs/organization/channels/webchat#messages-arent-sending","content":"Look for errors in the browser console"},"5160":{"id":"/docs/organization/channels/webchat-105","page_id":"/docs/organization/channels/webchat","tags":[],"type":"text","url":"/docs/organization/channels/webchat#messages-arent-sending","content":"Disconnect and reconnect the WebChat channel"},"5161":{"id":"/docs/organization/channels/webchat-106","page_id":"/docs/organization/channels/webchat","tags":[],"type":"text","url":"/docs/organization/channels/webchat#widget-looks-wrong","content":"Clear your browser cache"},"5162":{"id":"/docs/organization/channels/webchat-107","page_id":"/docs/organization/channels/webchat","tags":[],"type":"text","url":"/docs/organization/channels/webchat#widget-looks-wrong","content":"Re-check the customization settings in Cloodot"},"5163":{"id":"/docs/organization/channels/webchat-108","page_id":"/docs/organization/channels/webchat","tags":[],"type":"text","url":"/docs/organization/channels/webchat#widget-looks-wrong","content":"Check whether your site's CSS is interfering"},"5164":{"id":"/docs/organization/channels/webchat-109","page_id":"/docs/organization/channels/webchat","tags":[],"type":"text","url":"/docs/organization/channels/webchat#widget-looks-wrong","content":"Re-embed the widget code"},"5165":{"id":"/docs/organization/channels/webchat-110","page_id":"/docs/organization/channels/webchat","tags":[],"type":"text","url":"/docs/organization/channels/webchat#youre-not-receiving-messages","content":"Confirm the WebChat channel is connected"},"5166":{"id":"/docs/organization/channels/webchat-111","page_id":"/docs/organization/channels/webchat","tags":[],"type":"text","url":"/docs/organization/channels/webchat#youre-not-receiving-messages","content":"Check your notification settings"},"5167":{"id":"/docs/organization/channels/webchat-112","page_id":"/docs/organization/channels/webchat","tags":[],"type":"text","url":"/docs/organization/channels/webchat#youre-not-receiving-messages","content":"Confirm you have the right permissions"},"5168":{"id":"/docs/organization/channels/webchat-113","page_id":"/docs/organization/channels/webchat","tags":[],"type":"text","url":"/docs/organization/channels/webchat#youre-not-receiving-messages","content":"Refresh your Cloodot dashboard"},"5169":{"id":"/docs/organization/channels/webchat-114","page_id":"/docs/organization/channels/webchat","tags":[],"type":"text","url":"/docs/organization/channels/webchat#next-steps","content":"Customize your widget appearance"},"5170":{"id":"/docs/organization/channels/webchat-115","page_id":"/docs/organization/channels/webchat","tags":[],"type":"text","url":"/docs/organization/channels/webchat#next-steps","content":"Configure business hours"},"5171":{"id":"/docs/organization/channels/webchat-116","page_id":"/docs/organization/channels/webchat","tags":[],"type":"text","url":"/docs/organization/channels/webchat#next-steps","content":"Set up automated responses"},"5172":{"id":"/docs/organization/channels/webchat-117","page_id":"/docs/organization/channels/webchat","tags":[],"type":"text","url":"/docs/organization/channels/webchat#next-steps","content":"Invite team members"},"5173":{"id":"/docs/organization/channels/webchat-118","page_id":"/docs/organization/channels/webchat","tags":[],"type":"text","url":"/docs/organization/channels/webchat#next-steps","content":"Need help? See the troubleshooting guide or contact support."},"5174":{"id":"/docs/organization/channels/whatsapp/health","page_id":"/docs/organization/channels/whatsapp/health","type":"page","content":"WhatsApp Health","breadcrumbs":["Docs","Administer","Organization Settings","Channels","Connect WhatsApp"],"tags":[],"url":"/docs/organization/channels/whatsapp/health"},"5175":{"id":"/docs/organization/channels/whatsapp/health-0","page_id":"/docs/organization/channels/whatsapp/health","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp/health","content":"Monitor the health of your WhatsApp Business numbers and catch issues before they affect delivery."},"5176":{"id":"/docs/organization/channels/whatsapp/health-1","page_id":"/docs/organization/channels/whatsapp/health","type":"heading","tags":[],"url":"/docs/organization/channels/whatsapp/health#choose-a-number","content":"Choose a number"},"5177":{"id":"/docs/organization/channels/whatsapp/health-2","page_id":"/docs/organization/channels/whatsapp/health","type":"heading","tags":[],"url":"/docs/organization/channels/whatsapp/health#summary-cards","content":"Summary cards"},"5178":{"id":"/docs/organization/channels/whatsapp/health-3","page_id":"/docs/organization/channels/whatsapp/health","type":"heading","tags":[],"url":"/docs/organization/channels/whatsapp/health#distribution","content":"Distribution"},"5179":{"id":"/docs/organization/channels/whatsapp/health-4","page_id":"/docs/organization/channels/whatsapp/health","type":"heading","tags":[],"url":"/docs/organization/channels/whatsapp/health#metric-details","content":"Metric details"},"5180":{"id":"/docs/organization/channels/whatsapp/health-5","page_id":"/docs/organization/channels/whatsapp/health","type":"heading","tags":[],"url":"/docs/organization/channels/whatsapp/health#when-somethings-off","content":"When something's off"},"5181":{"id":"/docs/organization/channels/whatsapp/health-6","page_id":"/docs/organization/channels/whatsapp/health","type":"heading","tags":[],"url":"/docs/organization/channels/whatsapp/health#when-theres-no-data","content":"When there's no data"},"5182":{"id":"/docs/organization/channels/whatsapp/health-7","page_id":"/docs/organization/channels/whatsapp/health","type":"heading","tags":[],"url":"/docs/organization/channels/whatsapp/health#related-topics","content":"Related topics"},"5183":{"id":"/docs/organization/channels/whatsapp/health-8","page_id":"/docs/organization/channels/whatsapp/health","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp/health","content":"A live dashboard of the health signals Meta reports for each connected WhatsApp Business number — quality rating, messaging limits, policy issues, and more. Use it to stay ahead of anything that could affect delivery."},"5184":{"id":"/docs/organization/channels/whatsapp/health-9","page_id":"/docs/organization/channels/whatsapp/health","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp/health","content":"Open the command palette (**⌘K** / **Ctrl+K**) and search for **WhatsApp Health**, or open it from your WhatsApp channel settings."},"5185":{"id":"/docs/organization/channels/whatsapp/health-10","page_id":"/docs/organization/channels/whatsapp/health","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp/health","content":"You need at least one connected WhatsApp channel to use this page."},"5186":{"id":"/docs/organization/channels/whatsapp/health-11","page_id":"/docs/organization/channels/whatsapp/health","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp/health#choose-a-number","content":"If you've connected more than one WhatsApp Business number, use the selector at the top to switch between them. Each entry shows:"},"5187":{"id":"/docs/organization/channels/whatsapp/health-12","page_id":"/docs/organization/channels/whatsapp/health","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp/health#choose-a-number","content":"The **phone number** and **channel name** (for example, `+1 555-123-4567 · Sales Channel`)"},"5188":{"id":"/docs/organization/channels/whatsapp/health-13","page_id":"/docs/organization/channels/whatsapp/health","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp/health#choose-a-number","content":"Whether the number is **Active** or **Inactive**"},"5189":{"id":"/docs/organization/channels/whatsapp/health-14","page_id":"/docs/organization/channels/whatsapp/health","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp/health#choose-a-number","content":"Whether it's **Connected** or **Disconnected**"},"5190":{"id":"/docs/organization/channels/whatsapp/health-15","page_id":"/docs/organization/channels/whatsapp/health","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp/health#choose-a-number","content":"The linked **WhatsApp Business Account**"},"5191":{"id":"/docs/organization/channels/whatsapp/health-16","page_id":"/docs/organization/channels/whatsapp/health","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp/health#summary-cards","content":"Three cards give a 10-second view:"},"5192":{"id":"/docs/organization/channels/whatsapp/health-17","page_id":"/docs/organization/channels/whatsapp/health","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp/health#summary-cards","content":"**Overall status** — Current status with a colored dot. The wording comes from Meta (for example, \"All systems normal\", \"Needs attention\", \"Critical issues\")."},"5193":{"id":"/docs/organization/channels/whatsapp/health-18","page_id":"/docs/organization/channels/whatsapp/health","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp/health#summary-cards","content":"**Healthy signals** — How many tracked signals are healthy (for example, \"8 / 10\")."},"5194":{"id":"/docs/organization/channels/whatsapp/health-19","page_id":"/docs/organization/channels/whatsapp/health","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp/health#summary-cards","content":"**Synced** — When data was last pulled from Meta."},"5195":{"id":"/docs/organization/channels/whatsapp/health-20","page_id":"/docs/organization/channels/whatsapp/health","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp/health#summary-cards","content":"The page auto-refreshes every minute."},"5196":{"id":"/docs/organization/channels/whatsapp/health-21","page_id":"/docs/organization/channels/whatsapp/health","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp/health#distribution","content":"The **Distribution** bar shows how tracked metrics are spread across statuses — a quick way to tell whether one or two items are nudging you into warning territory, or whether something more systemic is going on."},"5197":{"id":"/docs/organization/channels/whatsapp/health-22","page_id":"/docs/organization/channels/whatsapp/health","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp/health#metric-details","content":"The **Metrics** grid shows each signal Meta is reporting. For every metric:"},"5198":{"id":"/docs/organization/channels/whatsapp/health-23","page_id":"/docs/organization/channels/whatsapp/health","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp/health#metric-details","content":"**Title** — The signal name (for example, \"Quality Rating\" or \"Messaging Limit\")"},"5199":{"id":"/docs/organization/channels/whatsapp/health-24","page_id":"/docs/organization/channels/whatsapp/health","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp/health#metric-details","content":"**Status** — The signal's status, as reported by Meta"},"5200":{"id":"/docs/organization/channels/whatsapp/health-25","page_id":"/docs/organization/channels/whatsapp/health","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp/health#metric-details","content":"**Category** — Meta's classification for the signal"},"5201":{"id":"/docs/organization/channels/whatsapp/health-26","page_id":"/docs/organization/channels/whatsapp/health","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp/health#metric-details","content":"**Description** — A plain-English explanation of what the signal means"},"5202":{"id":"/docs/organization/channels/whatsapp/health-27","page_id":"/docs/organization/channels/whatsapp/health","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp/health#metric-details","content":"**Details** — Key-value pairs from Meta with extra context"},"5203":{"id":"/docs/organization/channels/whatsapp/health-28","page_id":"/docs/organization/channels/whatsapp/health","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp/health#metric-details","content":"**Last updated** — When the metric last changed"},"5204":{"id":"/docs/organization/channels/whatsapp/health-29","page_id":"/docs/organization/channels/whatsapp/health","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp/health#metric-details","content":"A &#x2A;*\"+N more details\"** link appears at the bottom of any card with more than fits inline."},"5205":{"id":"/docs/organization/channels/whatsapp/health-30","page_id":"/docs/organization/channels/whatsapp/health","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp/health#when-somethings-off","content":"**Minor warnings or \"needs attention\"** — Quality or engagement is dipping. Review recent campaigns, tighten targeting, and confirm you're only messaging opted-in contacts."},"5206":{"id":"/docs/organization/channels/whatsapp/health-31","page_id":"/docs/organization/channels/whatsapp/health","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp/health#when-somethings-off","content":"**Critical issues** — Stop sending to that number until you understand the issue. Check the metric details for Meta's explanation."},"5207":{"id":"/docs/organization/channels/whatsapp/health-32","page_id":"/docs/organization/channels/whatsapp/health","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp/health#when-somethings-off","content":"**Messaging limit hit** — You've reached the daily unique-customer limit for your current tier. Tier upgrades happen automatically as you build a positive sending history."},"5208":{"id":"/docs/organization/channels/whatsapp/health-33","page_id":"/docs/organization/channels/whatsapp/health","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp/health#when-somethings-off","content":"**Policy violations** — Review the policy Meta has flagged, adjust your templates or flows, and give the number time to recover."},"5209":{"id":"/docs/organization/channels/whatsapp/health-34","page_id":"/docs/organization/channels/whatsapp/health","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp/health#when-theres-no-data","content":"**\"No WhatsApp numbers connected\"** — Connect a WhatsApp channel first. See Connect WhatsApp."},"5210":{"id":"/docs/organization/channels/whatsapp/health-35","page_id":"/docs/organization/channels/whatsapp/health","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp/health#when-theres-no-data","content":"**\"No health events yet\"** — Meta hasn't reported anything for this number yet. Normal for brand-new numbers — details appear once events come in."},"5211":{"id":"/docs/organization/channels/whatsapp/health-36","page_id":"/docs/organization/channels/whatsapp/health","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp/health#related-topics","content":"Connect WhatsApp — Set up a WhatsApp Business number"},"5212":{"id":"/docs/organization/channels/whatsapp/health-37","page_id":"/docs/organization/channels/whatsapp/health","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp/health#related-topics","content":"WhatsApp Templates — Manage approved message templates"},"5213":{"id":"/docs/organization/channels/whatsapp/health-38","page_id":"/docs/organization/channels/whatsapp/health","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp/health#related-topics","content":"WhatsApp Catalogues — Sync product catalogs to WhatsApp"},"5214":{"id":"/docs/organization/channels/whatsapp/health-39","page_id":"/docs/organization/channels/whatsapp/health","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp/health#related-topics","content":"Campaigns — Protect your sender quality with smart targeting"},"5215":{"id":"/docs/organization/channels/whatsapp","page_id":"/docs/organization/channels/whatsapp","type":"page","content":"Connect WhatsApp","breadcrumbs":["Docs","Administer","Organization Settings","Channels","Connect WhatsApp"],"tags":[],"url":"/docs/organization/channels/whatsapp"},"5216":{"id":"/docs/organization/channels/whatsapp-0","page_id":"/docs/organization/channels/whatsapp","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp","content":"Set up the WhatsApp Business API in Cloodot with your Meta Business account."},"5217":{"id":"/docs/organization/channels/whatsapp-1","page_id":"/docs/organization/channels/whatsapp","type":"heading","tags":[],"url":"/docs/organization/channels/whatsapp#before-you-start","content":"Before you start"},"5218":{"id":"/docs/organization/channels/whatsapp-2","page_id":"/docs/organization/channels/whatsapp","type":"heading","tags":[],"url":"/docs/organization/channels/whatsapp#two-connection-paths","content":"Two connection paths"},"5219":{"id":"/docs/organization/channels/whatsapp-3","page_id":"/docs/organization/channels/whatsapp","type":"heading","tags":[],"url":"/docs/organization/channels/whatsapp#connect-whatsapp","content":"Connect WhatsApp"},"5220":{"id":"/docs/organization/channels/whatsapp-4","page_id":"/docs/organization/channels/whatsapp","type":"heading","tags":[],"url":"/docs/organization/channels/whatsapp#open-the-channel-connection-wizard","content":"Open the Channel Connection Wizard"},"5221":{"id":"/docs/organization/channels/whatsapp-5","page_id":"/docs/organization/channels/whatsapp","type":"heading","tags":[],"url":"/docs/organization/channels/whatsapp#authorize-your-facebook-account","content":"Authorize your Facebook account"},"5222":{"id":"/docs/organization/channels/whatsapp-6","page_id":"/docs/organization/channels/whatsapp","type":"heading","tags":[],"url":"/docs/organization/channels/whatsapp#select-your-whatsapp-business-account","content":"Select your WhatsApp Business Account"},"5223":{"id":"/docs/organization/channels/whatsapp-7","page_id":"/docs/organization/channels/whatsapp","type":"heading","tags":[],"url":"/docs/organization/channels/whatsapp#register-your-phone-number","content":"Register your phone number"},"5224":{"id":"/docs/organization/channels/whatsapp-8","page_id":"/docs/organization/channels/whatsapp","type":"heading","tags":[],"url":"/docs/organization/channels/whatsapp#new-number","content":"New number"},"5225":{"id":"/docs/organization/channels/whatsapp-9","page_id":"/docs/organization/channels/whatsapp","type":"heading","tags":[],"url":"/docs/organization/channels/whatsapp#number-already-on-the-api-coexistence-mode","content":"Number already on the API (Coexistence Mode)"},"5226":{"id":"/docs/organization/channels/whatsapp-10","page_id":"/docs/organization/channels/whatsapp","type":"heading","tags":[],"url":"/docs/organization/channels/whatsapp#add-a-payment-method","content":"Add a payment method"},"5227":{"id":"/docs/organization/channels/whatsapp-11","page_id":"/docs/organization/channels/whatsapp","type":"heading","tags":[],"url":"/docs/organization/channels/whatsapp#youre-connected","content":"You're connected"},"5228":{"id":"/docs/organization/channels/whatsapp-12","page_id":"/docs/organization/channels/whatsapp","type":"heading","tags":[],"url":"/docs/organization/channels/whatsapp#after-connecting","content":"After connecting"},"5229":{"id":"/docs/organization/channels/whatsapp-13","page_id":"/docs/organization/channels/whatsapp","type":"heading","tags":[],"url":"/docs/organization/channels/whatsapp#managing-the-whatsapp-channel","content":"Managing the WhatsApp channel"},"5230":{"id":"/docs/organization/channels/whatsapp-14","page_id":"/docs/organization/channels/whatsapp","type":"heading","tags":[],"url":"/docs/organization/channels/whatsapp#view-whatsapp-conversations","content":"View WhatsApp conversations"},"5231":{"id":"/docs/organization/channels/whatsapp-15","page_id":"/docs/organization/channels/whatsapp","type":"heading","tags":[],"url":"/docs/organization/channels/whatsapp#what-the-api-supports","content":"What the API supports"},"5232":{"id":"/docs/organization/channels/whatsapp-16","page_id":"/docs/organization/channels/whatsapp","type":"heading","tags":[],"url":"/docs/organization/channels/whatsapp#disconnect-whatsapp","content":"Disconnect WhatsApp"},"5233":{"id":"/docs/organization/channels/whatsapp-17","page_id":"/docs/organization/channels/whatsapp","type":"heading","tags":[],"url":"/docs/organization/channels/whatsapp#reconnect-whatsapp","content":"Reconnect WhatsApp"},"5234":{"id":"/docs/organization/channels/whatsapp-18","page_id":"/docs/organization/channels/whatsapp","type":"heading","tags":[],"url":"/docs/organization/channels/whatsapp#billing-coexistence-mode-and-pin","content":"Billing, Coexistence Mode, and PIN"},"5235":{"id":"/docs/organization/channels/whatsapp-19","page_id":"/docs/organization/channels/whatsapp","type":"heading","tags":[],"url":"/docs/organization/channels/whatsapp#billing","content":"Billing"},"5236":{"id":"/docs/organization/channels/whatsapp-20","page_id":"/docs/organization/channels/whatsapp","type":"heading","tags":[],"url":"/docs/organization/channels/whatsapp#coexistence-mode","content":"Coexistence Mode"},"5237":{"id":"/docs/organization/channels/whatsapp-21","page_id":"/docs/organization/channels/whatsapp","type":"heading","tags":[],"url":"/docs/organization/channels/whatsapp#pin-safety","content":"PIN safety"},"5238":{"id":"/docs/organization/channels/whatsapp-22","page_id":"/docs/organization/channels/whatsapp","type":"heading","tags":[],"url":"/docs/organization/channels/whatsapp#troubleshooting","content":"Troubleshooting"},"5239":{"id":"/docs/organization/channels/whatsapp-23","page_id":"/docs/organization/channels/whatsapp","type":"heading","tags":[],"url":"/docs/organization/channels/whatsapp#failed-to-verify-pin","content":"\"Failed to verify PIN\""},"5240":{"id":"/docs/organization/channels/whatsapp-24","page_id":"/docs/organization/channels/whatsapp","type":"heading","tags":[],"url":"/docs/organization/channels/whatsapp#no-eligible-phone-numbers-found-coexistence-mode","content":"\"No eligible phone numbers found\" (Coexistence Mode)"},"5241":{"id":"/docs/organization/channels/whatsapp-25","page_id":"/docs/organization/channels/whatsapp","type":"heading","tags":[],"url":"/docs/organization/channels/whatsapp#payment-method-required","content":"\"Payment method required\""},"5242":{"id":"/docs/organization/channels/whatsapp-26","page_id":"/docs/organization/channels/whatsapp","type":"heading","tags":[],"url":"/docs/organization/channels/whatsapp#whatsapp-business-account-not-found","content":"\"WhatsApp Business Account not found\""},"5243":{"id":"/docs/organization/channels/whatsapp-27","page_id":"/docs/organization/channels/whatsapp","type":"heading","tags":[],"url":"/docs/organization/channels/whatsapp#messages-arent-sending","content":"Messages aren't sending"},"5244":{"id":"/docs/organization/channels/whatsapp-28","page_id":"/docs/organization/channels/whatsapp","type":"heading","tags":[],"url":"/docs/organization/channels/whatsapp#authorization-issues","content":"Authorization issues"},"5245":{"id":"/docs/organization/channels/whatsapp-29","page_id":"/docs/organization/channels/whatsapp","type":"heading","tags":[],"url":"/docs/organization/channels/whatsapp#tips","content":"Tips"},"5246":{"id":"/docs/organization/channels/whatsapp-30","page_id":"/docs/organization/channels/whatsapp","type":"heading","tags":[],"url":"/docs/organization/channels/whatsapp#handling-whatsapp-conversations","content":"Handling WhatsApp conversations"},"5247":{"id":"/docs/organization/channels/whatsapp-31","page_id":"/docs/organization/channels/whatsapp","type":"heading","tags":[],"url":"/docs/organization/channels/whatsapp#managing-payments","content":"Managing payments"},"5248":{"id":"/docs/organization/channels/whatsapp-32","page_id":"/docs/organization/channels/whatsapp","type":"heading","tags":[],"url":"/docs/organization/channels/whatsapp#next-steps","content":"Next steps"},"5249":{"id":"/docs/organization/channels/whatsapp-33","page_id":"/docs/organization/channels/whatsapp","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp","content":"Connect your WhatsApp Business account through the WhatsApp Business API. You'll need a Meta Business account and a payment method in Meta Business Suite."},"5250":{"id":"/docs/organization/channels/whatsapp-34","page_id":"/docs/organization/channels/whatsapp","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp#before-you-start","content":"You'll need:"},"5251":{"id":"/docs/organization/channels/whatsapp-35","page_id":"/docs/organization/channels/whatsapp","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp#before-you-start","content":"A **Meta Business account** (formerly Facebook Business)"},"5252":{"id":"/docs/organization/channels/whatsapp-36","page_id":"/docs/organization/channels/whatsapp","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp#before-you-start","content":"A **WhatsApp Business account** linked to your Meta Business account"},"5253":{"id":"/docs/organization/channels/whatsapp-37","page_id":"/docs/organization/channels/whatsapp","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp#before-you-start","content":"A **payment method** added in Meta Business Suite (required by the WhatsApp Business API)"},"5254":{"id":"/docs/organization/channels/whatsapp-38","page_id":"/docs/organization/channels/whatsapp","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp#before-you-start","content":"**Admin access** to the Meta Business account"},"5255":{"id":"/docs/organization/channels/whatsapp-39","page_id":"/docs/organization/channels/whatsapp","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp#before-you-start","content":"For Coexistence Mode: your number active on the WhatsApp Business App for at least 7 days"},"5256":{"id":"/docs/organization/channels/whatsapp-40","page_id":"/docs/organization/channels/whatsapp","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp#before-you-start","content":"The WhatsApp Business API requires a payment method in Meta Business Suite. This is Meta's requirement, not Cloodot's — you'll need to add one before you can send messages."},"5257":{"id":"/docs/organization/channels/whatsapp-41","page_id":"/docs/organization/channels/whatsapp","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp#before-you-start","content":"Already using WhatsApp Business with another provider? You don't need a new number — see Migrate a WhatsApp Number to Cloodot to move it over with no downtime."},"5258":{"id":"/docs/organization/channels/whatsapp-42","page_id":"/docs/organization/channels/whatsapp","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp#two-connection-paths","content":"Cloodot picks the flow automatically, based on whether your number is already on the API:"},"5259":{"id":"/docs/organization/channels/whatsapp-43","page_id":"/docs/organization/channels/whatsapp","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp#two-connection-paths","content":"**New number** — Set a 6-digit PIN and register the number."},"5260":{"id":"/docs/organization/channels/whatsapp-44","page_id":"/docs/organization/channels/whatsapp","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp#two-connection-paths","content":"**Coexistence Mode** — Your number already runs on the API and stays on the WhatsApp Business App. PIN step is skipped."},"5261":{"id":"/docs/organization/channels/whatsapp-45","page_id":"/docs/organization/channels/whatsapp","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp#open-the-channel-connection-wizard","content":"Start from one of two places."},"5262":{"id":"/docs/organization/channels/whatsapp-46","page_id":"/docs/organization/channels/whatsapp","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp#open-the-channel-connection-wizard","content":"**From the inbox (no channels connected yet)**"},"5263":{"id":"/docs/organization/channels/whatsapp-47","page_id":"/docs/organization/channels/whatsapp","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp#open-the-channel-connection-wizard","content":"Open **Inbox** or **Conversations**"},"5264":{"id":"/docs/organization/channels/whatsapp-48","page_id":"/docs/organization/channels/whatsapp","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp#open-the-channel-connection-wizard","content":"Under &#x2A;*\"No channels connected\"**, click **Connect WhatsApp** (green icon)"},"5265":{"id":"/docs/organization/channels/whatsapp-49","page_id":"/docs/organization/channels/whatsapp","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp#open-the-channel-connection-wizard","content":"**From Settings**"},"5266":{"id":"/docs/organization/channels/whatsapp-50","page_id":"/docs/organization/channels/whatsapp","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp#open-the-channel-connection-wizard","content":"Go to **Settings** → **Organization** → **Channels**"},"5267":{"id":"/docs/organization/channels/whatsapp-51","page_id":"/docs/organization/channels/whatsapp","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp#open-the-channel-connection-wizard","content":"Click **Add Channel*&#x2A; or the &#x2A;*+** button"},"5268":{"id":"/docs/organization/channels/whatsapp-52","page_id":"/docs/organization/channels/whatsapp","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp#open-the-channel-connection-wizard","content":"Select **WhatsApp**"},"5269":{"id":"/docs/organization/channels/whatsapp-53","page_id":"/docs/organization/channels/whatsapp","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp#authorize-your-facebook-account","content":"Click **Login with Facebook**"},"5270":{"id":"/docs/organization/channels/whatsapp-54","page_id":"/docs/organization/channels/whatsapp","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp#authorize-your-facebook-account","content":"Facebook opens its sign-in page"},"5271":{"id":"/docs/organization/channels/whatsapp-55","page_id":"/docs/organization/channels/whatsapp","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp#authorize-your-facebook-account","content":"Sign in with the Facebook account that manages your WhatsApp Business account"},"5272":{"id":"/docs/organization/channels/whatsapp-56","page_id":"/docs/organization/channels/whatsapp","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp#authorize-your-facebook-account","content":"Grant the requested WhatsApp Business management permissions"},"5273":{"id":"/docs/organization/channels/whatsapp-57","page_id":"/docs/organization/channels/whatsapp","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp#authorize-your-facebook-account","content":"Sign in with the Facebook account that has admin access to both your Meta Business account and your WhatsApp Business account."},"5274":{"id":"/docs/organization/channels/whatsapp-58","page_id":"/docs/organization/channels/whatsapp","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp#select-your-whatsapp-business-account","content":"If you manage more than one WABA, pick the one to connect."},"5275":{"id":"/docs/organization/channels/whatsapp-59","page_id":"/docs/organization/channels/whatsapp","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp#register-your-phone-number","content":"The next step depends on whether your number is already on the API."},"5276":{"id":"/docs/organization/channels/whatsapp-60","page_id":"/docs/organization/channels/whatsapp","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp#new-number","content":"If the number hasn't been registered yet:"},"5277":{"id":"/docs/organization/channels/whatsapp-61","page_id":"/docs/organization/channels/whatsapp","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp#new-number","content":"Enter a 6-digit PIN:"},"5278":{"id":"/docs/organization/channels/whatsapp-62","page_id":"/docs/organization/channels/whatsapp","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp#new-number","content":"If two-step verification is already set up, enter your existing PIN"},"5279":{"id":"/docs/organization/channels/whatsapp-63","page_id":"/docs/organization/channels/whatsapp","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp#new-number","content":"If not, enter a new PIN to set up two-step verification"},"5280":{"id":"/docs/organization/channels/whatsapp-64","page_id":"/docs/organization/channels/whatsapp","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp#new-number","content":"Click **Verify PIN**"},"5281":{"id":"/docs/organization/channels/whatsapp-65","page_id":"/docs/organization/channels/whatsapp","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp#new-number","content":"Cloodot verifies the PIN and sends you to payment setup."},"5282":{"id":"/docs/organization/channels/whatsapp-66","page_id":"/docs/organization/channels/whatsapp","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp#new-number","content":"Keep the PIN somewhere safe — you'll need it to disconnect and reconnect."},"5283":{"id":"/docs/organization/channels/whatsapp-67","page_id":"/docs/organization/channels/whatsapp","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp#number-already-on-the-api-coexistence-mode","content":"If the number is already registered:"},"5284":{"id":"/docs/organization/channels/whatsapp-68","page_id":"/docs/organization/channels/whatsapp","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp#number-already-on-the-api-coexistence-mode","content":"Pick the number from the list of eligible numbers"},"5285":{"id":"/docs/organization/channels/whatsapp-69","page_id":"/docs/organization/channels/whatsapp","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp#number-already-on-the-api-coexistence-mode","content":"Review any Coexistence Mode warnings"},"5286":{"id":"/docs/organization/channels/whatsapp-70","page_id":"/docs/organization/channels/whatsapp","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp#number-already-on-the-api-coexistence-mode","content":"Click **Connect Selected Number**"},"5287":{"id":"/docs/organization/channels/whatsapp-71","page_id":"/docs/organization/channels/whatsapp","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp#number-already-on-the-api-coexistence-mode","content":"The PIN step is skipped and you go straight to payment setup."},"5288":{"id":"/docs/organization/channels/whatsapp-72","page_id":"/docs/organization/channels/whatsapp","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp#number-already-on-the-api-coexistence-mode","content":"Eligible numbers must:"},"5289":{"id":"/docs/organization/channels/whatsapp-73","page_id":"/docs/organization/channels/whatsapp","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp#number-already-on-the-api-coexistence-mode","content":"Have been active on the WhatsApp Business App for at least 7 days"},"5290":{"id":"/docs/organization/channels/whatsapp-74","page_id":"/docs/organization/channels/whatsapp","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp#number-already-on-the-api-coexistence-mode","content":"Have Coexistence Mode enabled"},"5291":{"id":"/docs/organization/channels/whatsapp-75","page_id":"/docs/organization/channels/whatsapp","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp#number-already-on-the-api-coexistence-mode","content":"Be configured for Cloud API"},"5292":{"id":"/docs/organization/channels/whatsapp-76","page_id":"/docs/organization/channels/whatsapp","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp#number-already-on-the-api-coexistence-mode","content":"Coexistence Mode lets the same number run on the WhatsApp Business App and the WhatsApp Business API at the same time."},"5293":{"id":"/docs/organization/channels/whatsapp-77","page_id":"/docs/organization/channels/whatsapp","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp#add-a-payment-method","content":"The WhatsApp Business API uses conversation-based pricing, so a payment method is required."},"5294":{"id":"/docs/organization/channels/whatsapp-78","page_id":"/docs/organization/channels/whatsapp","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp#add-a-payment-method","content":"Click **Open Payment Settings** — Meta Business Suite opens in a new tab"},"5295":{"id":"/docs/organization/channels/whatsapp-79","page_id":"/docs/organization/channels/whatsapp","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp#add-a-payment-method","content":"Add a credit or debit card (or another method Meta supports)"},"5296":{"id":"/docs/organization/channels/whatsapp-80","page_id":"/docs/organization/channels/whatsapp","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp#add-a-payment-method","content":"Follow Meta's prompts to finish"},"5297":{"id":"/docs/organization/channels/whatsapp-81","page_id":"/docs/organization/channels/whatsapp","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp#add-a-payment-method","content":"Return to Cloodot and click **Continue**"},"5298":{"id":"/docs/organization/channels/whatsapp-82","page_id":"/docs/organization/channels/whatsapp","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp#add-a-payment-method","content":"Without a payment method in Meta Business Suite, WhatsApp Business API messaging won't work. This is Meta's requirement."},"5299":{"id":"/docs/organization/channels/whatsapp-83","page_id":"/docs/organization/channels/whatsapp","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp#youre-connected","content":"A success message confirms the connection, and the WhatsApp channel appears in your channels list. Start sending and receiving WhatsApp messages right away."},"5300":{"id":"/docs/organization/channels/whatsapp-84","page_id":"/docs/organization/channels/whatsapp","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp#youre-connected","content":"Your WhatsApp account is connected. Manage WhatsApp conversations from Cloodot."},"5301":{"id":"/docs/organization/channels/whatsapp-85","page_id":"/docs/organization/channels/whatsapp","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp#after-connecting","content":"You can:"},"5302":{"id":"/docs/organization/channels/whatsapp-86","page_id":"/docs/organization/channels/whatsapp","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp#after-connecting","content":"Send and receive WhatsApp messages in your Cloodot inbox"},"5303":{"id":"/docs/organization/channels/whatsapp-87","page_id":"/docs/organization/channels/whatsapp","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp#after-connecting","content":"Use WhatsApp templates for outbound messaging"},"5304":{"id":"/docs/organization/channels/whatsapp-88","page_id":"/docs/organization/channels/whatsapp","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp#after-connecting","content":"Sync product catalogues from Meta Commerce Manager"},"5305":{"id":"/docs/organization/channels/whatsapp-89","page_id":"/docs/organization/channels/whatsapp","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp#after-connecting","content":"Monitor quality and status on the WhatsApp Health dashboard"},"5306":{"id":"/docs/organization/channels/whatsapp-90","page_id":"/docs/organization/channels/whatsapp","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp#after-connecting","content":"Track conversation costs and usage"},"5307":{"id":"/docs/organization/channels/whatsapp-91","page_id":"/docs/organization/channels/whatsapp","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp#after-connecting","content":"Use AI-powered responses"},"5308":{"id":"/docs/organization/channels/whatsapp-92","page_id":"/docs/organization/channels/whatsapp","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp#view-whatsapp-conversations","content":"WhatsApp messages appear in your unified inbox. You can:"},"5309":{"id":"/docs/organization/channels/whatsapp-93","page_id":"/docs/organization/channels/whatsapp","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp#view-whatsapp-conversations","content":"Filter by channel to see only WhatsApp messages"},"5310":{"id":"/docs/organization/channels/whatsapp-94","page_id":"/docs/organization/channels/whatsapp","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp#view-whatsapp-conversations","content":"Search WhatsApp conversation history"},"5311":{"id":"/docs/organization/channels/whatsapp-95","page_id":"/docs/organization/channels/whatsapp","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp#view-whatsapp-conversations","content":"View customer profiles and conversation context"},"5312":{"id":"/docs/organization/channels/whatsapp-96","page_id":"/docs/organization/channels/whatsapp","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp#view-whatsapp-conversations","content":"See message delivery status"},"5313":{"id":"/docs/organization/channels/whatsapp-97","page_id":"/docs/organization/channels/whatsapp","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp#what-the-api-supports","content":"**Template messages** — Send pre-approved templates"},"5314":{"id":"/docs/organization/channels/whatsapp-98","page_id":"/docs/organization/channels/whatsapp","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp#what-the-api-supports","content":"**Conversation pricing** — Pay per conversation at Meta's rates"},"5315":{"id":"/docs/organization/channels/whatsapp-99","page_id":"/docs/organization/channels/whatsapp","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp#what-the-api-supports","content":"**Rich media** — Images, videos, documents, and more"},"5316":{"id":"/docs/organization/channels/whatsapp-100","page_id":"/docs/organization/channels/whatsapp","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp#what-the-api-supports","content":"**Read receipts** — See when messages are delivered and read"},"5317":{"id":"/docs/organization/channels/whatsapp-101","page_id":"/docs/organization/channels/whatsapp","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp#disconnect-whatsapp","content":"Go to **Channel Settings**"},"5318":{"id":"/docs/organization/channels/whatsapp-102","page_id":"/docs/organization/channels/whatsapp","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp#disconnect-whatsapp","content":"Find your WhatsApp channel"},"5319":{"id":"/docs/organization/channels/whatsapp-103","page_id":"/docs/organization/channels/whatsapp","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp#disconnect-whatsapp","content":"Click **Disconnect** and confirm"},"5320":{"id":"/docs/organization/channels/whatsapp-104","page_id":"/docs/organization/channels/whatsapp","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp#disconnect-whatsapp","content":"Disconnecting stops new WhatsApp messages and deletes the conversation history."},"5321":{"id":"/docs/organization/channels/whatsapp-105","page_id":"/docs/organization/channels/whatsapp","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp#reconnect-whatsapp","content":"Run through the steps again any time. You'll need your PIN if you originally used the new-number flow."},"5322":{"id":"/docs/organization/channels/whatsapp-106","page_id":"/docs/organization/channels/whatsapp","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp#billing","content":"A payment method in Meta Business Suite is required"},"5323":{"id":"/docs/organization/channels/whatsapp-107","page_id":"/docs/organization/channels/whatsapp","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp#billing","content":"You're charged per conversation at Meta's rates"},"5324":{"id":"/docs/organization/channels/whatsapp-108","page_id":"/docs/organization/channels/whatsapp","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp#billing","content":"Billing runs through Meta Business Suite, not Cloodot"},"5325":{"id":"/docs/organization/channels/whatsapp-109","page_id":"/docs/organization/channels/whatsapp","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp#coexistence-mode","content":"Runs one number on the WhatsApp Business App and the API at the same time"},"5326":{"id":"/docs/organization/channels/whatsapp-110","page_id":"/docs/organization/channels/whatsapp","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp#coexistence-mode","content":"Requires 7 days of activity on the Business App"},"5327":{"id":"/docs/organization/channels/whatsapp-111","page_id":"/docs/organization/channels/whatsapp","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp#coexistence-mode","content":"Skips re-registering the number"},"5328":{"id":"/docs/organization/channels/whatsapp-112","page_id":"/docs/organization/channels/whatsapp","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp#coexistence-mode","content":"Some features may be limited in this mode"},"5329":{"id":"/docs/organization/channels/whatsapp-113","page_id":"/docs/organization/channels/whatsapp","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp#pin-safety","content":"Store the PIN securely — you'll need it to reconnect"},"5330":{"id":"/docs/organization/channels/whatsapp-114","page_id":"/docs/organization/channels/whatsapp","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp#pin-safety","content":"Two-step verification is required by the WhatsApp Business API"},"5331":{"id":"/docs/organization/channels/whatsapp-115","page_id":"/docs/organization/channels/whatsapp","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp#pin-safety","content":"Lost your PIN? Contact Meta support to recover it"},"5332":{"id":"/docs/organization/channels/whatsapp-116","page_id":"/docs/organization/channels/whatsapp","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp#failed-to-verify-pin","content":"Use your existing two-step verification PIN, or set a new one"},"5333":{"id":"/docs/organization/channels/whatsapp-117","page_id":"/docs/organization/channels/whatsapp","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp#failed-to-verify-pin","content":"Enter all 6 digits carefully"},"5334":{"id":"/docs/organization/channels/whatsapp-118","page_id":"/docs/organization/channels/whatsapp","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp#failed-to-verify-pin","content":"Wait a few minutes and try again"},"5335":{"id":"/docs/organization/channels/whatsapp-119","page_id":"/docs/organization/channels/whatsapp","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp#no-eligible-phone-numbers-found-coexistence-mode","content":"Confirm the number has been active on the WhatsApp Business App for at least 7 days"},"5336":{"id":"/docs/organization/channels/whatsapp-120","page_id":"/docs/organization/channels/whatsapp","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp#no-eligible-phone-numbers-found-coexistence-mode","content":"Confirm Coexistence Mode is enabled in Meta Business Suite"},"5337":{"id":"/docs/organization/channels/whatsapp-121","page_id":"/docs/organization/channels/whatsapp","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp#no-eligible-phone-numbers-found-coexistence-mode","content":"Confirm the number is configured for Cloud API"},"5338":{"id":"/docs/organization/channels/whatsapp-122","page_id":"/docs/organization/channels/whatsapp","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp#no-eligible-phone-numbers-found-coexistence-mode","content":"Contact Meta support if you need Coexistence Mode enabled"},"5339":{"id":"/docs/organization/channels/whatsapp-123","page_id":"/docs/organization/channels/whatsapp","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp#payment-method-required","content":"Add a payment method in Meta Business Suite"},"5340":{"id":"/docs/organization/channels/whatsapp-124","page_id":"/docs/organization/channels/whatsapp","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp#payment-method-required","content":"Confirm the method is valid and active"},"5341":{"id":"/docs/organization/channels/whatsapp-125","page_id":"/docs/organization/channels/whatsapp","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp#payment-method-required","content":"Confirm Meta accepts the payment type"},"5342":{"id":"/docs/organization/channels/whatsapp-126","page_id":"/docs/organization/channels/whatsapp","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp#payment-method-required","content":"Confirm billing is enabled on your Meta Business account"},"5343":{"id":"/docs/organization/channels/whatsapp-127","page_id":"/docs/organization/channels/whatsapp","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp#whatsapp-business-account-not-found","content":"Confirm the WABA is linked to your Meta Business account"},"5344":{"id":"/docs/organization/channels/whatsapp-128","page_id":"/docs/organization/channels/whatsapp","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp#whatsapp-business-account-not-found","content":"Confirm you have admin access to the Meta Business account"},"5345":{"id":"/docs/organization/channels/whatsapp-129","page_id":"/docs/organization/channels/whatsapp","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp#whatsapp-business-account-not-found","content":"Confirm the WABA is active"},"5346":{"id":"/docs/organization/channels/whatsapp-130","page_id":"/docs/organization/channels/whatsapp","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp#whatsapp-business-account-not-found","content":"Re-authorize your Facebook account and try again"},"5347":{"id":"/docs/organization/channels/whatsapp-131","page_id":"/docs/organization/channels/whatsapp","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp#messages-arent-sending","content":"Verify the payment method is set up and valid"},"5348":{"id":"/docs/organization/channels/whatsapp-132","page_id":"/docs/organization/channels/whatsapp","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp#messages-arent-sending","content":"Confirm the WABA is active"},"5349":{"id":"/docs/organization/channels/whatsapp-133","page_id":"/docs/organization/channels/whatsapp","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp#messages-arent-sending","content":"Use an approved template when required"},"5350":{"id":"/docs/organization/channels/whatsapp-134","page_id":"/docs/organization/channels/whatsapp","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp#messages-arent-sending","content":"Check Meta Business Suite for account restrictions"},"5351":{"id":"/docs/organization/channels/whatsapp-135","page_id":"/docs/organization/channels/whatsapp","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp#messages-arent-sending","content":"Confirm the number is properly registered"},"5352":{"id":"/docs/organization/channels/whatsapp-136","page_id":"/docs/organization/channels/whatsapp","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp#authorization-issues","content":"Clear your browser cache and cookies"},"5353":{"id":"/docs/organization/channels/whatsapp-137","page_id":"/docs/organization/channels/whatsapp","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp#authorization-issues","content":"Try a different browser"},"5354":{"id":"/docs/organization/channels/whatsapp-138","page_id":"/docs/organization/channels/whatsapp","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp#authorization-issues","content":"Check your internet connection"},"5355":{"id":"/docs/organization/channels/whatsapp-139","page_id":"/docs/organization/channels/whatsapp","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp#authorization-issues","content":"Disable pop-up blockers for the auth window"},"5356":{"id":"/docs/organization/channels/whatsapp-140","page_id":"/docs/organization/channels/whatsapp","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp#authorization-issues","content":"Confirm admin access to the Meta Business account"},"5357":{"id":"/docs/organization/channels/whatsapp-141","page_id":"/docs/organization/channels/whatsapp","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp#handling-whatsapp-conversations","content":"**Reply quickly** — WhatsApp users expect fast responses"},"5358":{"id":"/docs/organization/channels/whatsapp-142","page_id":"/docs/organization/channels/whatsapp","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp#handling-whatsapp-conversations","content":"**Use templates** — Approved templates unlock outbound messaging"},"5359":{"id":"/docs/organization/channels/whatsapp-143","page_id":"/docs/organization/channels/whatsapp","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp#handling-whatsapp-conversations","content":"**Stay on-brand** — Keep your professional voice"},"5360":{"id":"/docs/organization/channels/whatsapp-144","page_id":"/docs/organization/channels/whatsapp","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp#handling-whatsapp-conversations","content":"**Track costs** — Watch conversation spend in Meta Business Suite"},"5361":{"id":"/docs/organization/channels/whatsapp-145","page_id":"/docs/organization/channels/whatsapp","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp#handling-whatsapp-conversations","content":"**Use AI assists** — Let Cloodot's AI draft responses"},"5362":{"id":"/docs/organization/channels/whatsapp-146","page_id":"/docs/organization/channels/whatsapp","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp#managing-payments","content":"Watch your conversation volume"},"5363":{"id":"/docs/organization/channels/whatsapp-147","page_id":"/docs/organization/channels/whatsapp","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp#managing-payments","content":"Set spending limits in Meta Business Suite if needed"},"5364":{"id":"/docs/organization/channels/whatsapp-148","page_id":"/docs/organization/channels/whatsapp","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp#managing-payments","content":"Review billing in Meta Business Suite regularly"},"5365":{"id":"/docs/organization/channels/whatsapp-149","page_id":"/docs/organization/channels/whatsapp","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp#next-steps","content":"Set up WhatsApp templates for outbound campaigns"},"5366":{"id":"/docs/organization/channels/whatsapp-150","page_id":"/docs/organization/channels/whatsapp","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp#next-steps","content":"Sync product catalogues from Meta Commerce Manager"},"5367":{"id":"/docs/organization/channels/whatsapp-151","page_id":"/docs/organization/channels/whatsapp","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp#next-steps","content":"Monitor number health to protect your quality rating"},"5368":{"id":"/docs/organization/channels/whatsapp-152","page_id":"/docs/organization/channels/whatsapp","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp#next-steps","content":"Connect Instagram for Instagram DMs"},"5369":{"id":"/docs/organization/channels/whatsapp-153","page_id":"/docs/organization/channels/whatsapp","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp#next-steps","content":"Connect Facebook for Messenger"},"5370":{"id":"/docs/organization/channels/whatsapp-154","page_id":"/docs/organization/channels/whatsapp","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp#next-steps","content":"Configure workspace settings"},"5371":{"id":"/docs/organization/channels/whatsapp-155","page_id":"/docs/organization/channels/whatsapp","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp#next-steps","content":"Need help? See the troubleshooting guide or contact support."},"5372":{"id":"/docs/organization/channels/whatsapp/migrate","page_id":"/docs/organization/channels/whatsapp/migrate","type":"page","content":"Migrate a WhatsApp Number to Cloodot","breadcrumbs":["Docs","Administer","Organization Settings","Channels","Connect WhatsApp"],"tags":[],"url":"/docs/organization/channels/whatsapp/migrate"},"5373":{"id":"/docs/organization/channels/whatsapp/migrate-0","page_id":"/docs/organization/channels/whatsapp/migrate","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp/migrate","content":"Move a WhatsApp Business number from another provider to Cloodot with no messaging downtime."},"5374":{"id":"/docs/organization/channels/whatsapp/migrate-1","page_id":"/docs/organization/channels/whatsapp/migrate","type":"heading","tags":[],"url":"/docs/organization/channels/whatsapp/migrate#what-migration-means","content":"What migration means"},"5375":{"id":"/docs/organization/channels/whatsapp/migrate-2","page_id":"/docs/organization/channels/whatsapp/migrate","type":"heading","tags":[],"url":"/docs/organization/channels/whatsapp/migrate#what-carries-over","content":"What carries over"},"5376":{"id":"/docs/organization/channels/whatsapp/migrate-3","page_id":"/docs/organization/channels/whatsapp/migrate","type":"heading","tags":[],"url":"/docs/organization/channels/whatsapp/migrate#before-you-start","content":"Before you start"},"5377":{"id":"/docs/organization/channels/whatsapp/migrate-4","page_id":"/docs/organization/channels/whatsapp/migrate","type":"heading","tags":[],"url":"/docs/organization/channels/whatsapp/migrate#step-1--disable-two-step-verification-on-the-old-provider","content":"Step 1 — Disable two-step verification on the old provider"},"5378":{"id":"/docs/organization/channels/whatsapp/migrate-5","page_id":"/docs/organization/channels/whatsapp/migrate","type":"heading","tags":[],"url":"/docs/organization/channels/whatsapp/migrate#if-you-own-the-waba","content":"If you own the WABA"},"5379":{"id":"/docs/organization/channels/whatsapp/migrate-6","page_id":"/docs/organization/channels/whatsapp/migrate","type":"heading","tags":[],"url":"/docs/organization/channels/whatsapp/migrate#if-your-current-bsp-owns-the-waba","content":"If your current BSP owns the WABA"},"5380":{"id":"/docs/organization/channels/whatsapp/migrate-7","page_id":"/docs/organization/channels/whatsapp/migrate","type":"heading","tags":[],"url":"/docs/organization/channels/whatsapp/migrate#step-2--start-the-migration-in-cloodot","content":"Step 2 — Start the migration in Cloodot"},"5381":{"id":"/docs/organization/channels/whatsapp/migrate-8","page_id":"/docs/organization/channels/whatsapp/migrate","type":"heading","tags":[],"url":"/docs/organization/channels/whatsapp/migrate#open-the-channel-connection-wizard","content":"Open the Channel Connection Wizard"},"5382":{"id":"/docs/organization/channels/whatsapp/migrate-9","page_id":"/docs/organization/channels/whatsapp/migrate","type":"heading","tags":[],"url":"/docs/organization/channels/whatsapp/migrate#authorize-with-facebook","content":"Authorize with Facebook"},"5383":{"id":"/docs/organization/channels/whatsapp/migrate-10","page_id":"/docs/organization/channels/whatsapp/migrate","type":"heading","tags":[],"url":"/docs/organization/channels/whatsapp/migrate#select-the-waba-and-the-number","content":"Select the WABA and the number"},"5384":{"id":"/docs/organization/channels/whatsapp/migrate-11","page_id":"/docs/organization/channels/whatsapp/migrate","type":"heading","tags":[],"url":"/docs/organization/channels/whatsapp/migrate#verify-ownership-of-the-number","content":"Verify ownership of the number"},"5385":{"id":"/docs/organization/channels/whatsapp/migrate-12","page_id":"/docs/organization/channels/whatsapp/migrate","type":"heading","tags":[],"url":"/docs/organization/channels/whatsapp/migrate#set-a-new-two-step-verification-pin","content":"Set a new two-step verification PIN"},"5386":{"id":"/docs/organization/channels/whatsapp/migrate-13","page_id":"/docs/organization/channels/whatsapp/migrate","type":"heading","tags":[],"url":"/docs/organization/channels/whatsapp/migrate#add-a-payment-method","content":"Add a payment method"},"5387":{"id":"/docs/organization/channels/whatsapp/migrate-14","page_id":"/docs/organization/channels/whatsapp/migrate","type":"heading","tags":[],"url":"/docs/organization/channels/whatsapp/migrate#confirm-the-connection","content":"Confirm the connection"},"5388":{"id":"/docs/organization/channels/whatsapp/migrate-15","page_id":"/docs/organization/channels/whatsapp/migrate","type":"heading","tags":[],"url":"/docs/organization/channels/whatsapp/migrate#after-migrating","content":"After migrating"},"5389":{"id":"/docs/organization/channels/whatsapp/migrate-16","page_id":"/docs/organization/channels/whatsapp/migrate","type":"heading","tags":[],"url":"/docs/organization/channels/whatsapp/migrate#troubleshooting","content":"Troubleshooting"},"5390":{"id":"/docs/organization/channels/whatsapp/migrate-17","page_id":"/docs/organization/channels/whatsapp/migrate","type":"heading","tags":[],"url":"/docs/organization/channels/whatsapp/migrate#migration-failed-or-the-number-wont-move","content":"\"Migration failed\" or the number won't move"},"5391":{"id":"/docs/organization/channels/whatsapp/migrate-18","page_id":"/docs/organization/channels/whatsapp/migrate","type":"heading","tags":[],"url":"/docs/organization/channels/whatsapp/migrate#couldnt-verify-the-number","content":"\"Couldn't verify the number\""},"5392":{"id":"/docs/organization/channels/whatsapp/migrate-19","page_id":"/docs/organization/channels/whatsapp/migrate","type":"heading","tags":[],"url":"/docs/organization/channels/whatsapp/migrate#templates-are-missing-after-migration","content":"Templates are missing after migration"},"5393":{"id":"/docs/organization/channels/whatsapp/migrate-20","page_id":"/docs/organization/channels/whatsapp/migrate","type":"heading","tags":[],"url":"/docs/organization/channels/whatsapp/migrate#two-step-verification-setting-is-greyed-out","content":"Two-step verification setting is greyed out"},"5394":{"id":"/docs/organization/channels/whatsapp/migrate-21","page_id":"/docs/organization/channels/whatsapp/migrate","type":"heading","tags":[],"url":"/docs/organization/channels/whatsapp/migrate#display-name-or-oba-badge-looks-wrong","content":"Display name or OBA badge looks wrong"},"5395":{"id":"/docs/organization/channels/whatsapp/migrate-22","page_id":"/docs/organization/channels/whatsapp/migrate","type":"heading","tags":[],"url":"/docs/organization/channels/whatsapp/migrate#references--meta-documentation","content":"References — Meta documentation"},"5396":{"id":"/docs/organization/channels/whatsapp/migrate-23","page_id":"/docs/organization/channels/whatsapp/migrate","type":"heading","tags":[],"url":"/docs/organization/channels/whatsapp/migrate#next-steps","content":"Next steps"},"5397":{"id":"/docs/organization/channels/whatsapp/migrate-24","page_id":"/docs/organization/channels/whatsapp/migrate","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp/migrate","content":"Move your WhatsApp Business number to Cloodot without losing approvals, history, or uptime. Meta's migration flow keeps the number live throughout — no porting a SIM, no new number, no customer downtime."},"5398":{"id":"/docs/organization/channels/whatsapp/migrate-25","page_id":"/docs/organization/channels/whatsapp/migrate","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp/migrate","content":"This guide covers migrating a number currently connected to another &#x2A;*Business Solution Provider (BSP)**. For a brand-new number, or one that's only ever been on the WhatsApp Business app, see Connect WhatsApp."},"5399":{"id":"/docs/organization/channels/whatsapp/migrate-26","page_id":"/docs/organization/channels/whatsapp/migrate","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp/migrate#what-migration-means","content":"Every WhatsApp Business API number lives inside a &#x2A;*WhatsApp Business Account (WABA)** and is managed by a BSP — the platform that connects the number to Meta's API. Cloodot is a BSP. So is your current provider."},"5400":{"id":"/docs/organization/channels/whatsapp/migrate-27","page_id":"/docs/organization/channels/whatsapp/migrate","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp/migrate#what-migration-means","content":"Migrating tells Meta to move your phone number from your old provider's WABA to a WABA that Cloodot manages. The underlying WhatsApp number doesn't change — only the provider behind it does."},"5401":{"id":"/docs/organization/channels/whatsapp/migrate-28","page_id":"/docs/organization/channels/whatsapp/migrate","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp/migrate#what-migration-means","content":"This is a BSP-to-BSP migration through Meta's official Embedded Signup flow. It is **not** the same as deleting and re-registering a number, and it does not require deleting your account."},"5402":{"id":"/docs/organization/channels/whatsapp/migrate-29","page_id":"/docs/organization/channels/whatsapp/migrate","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp/migrate#what-carries-over","content":"Meta's partner-to-partner migration is non-destructive. A migrated number keeps:"},"5403":{"id":"/docs/organization/channels/whatsapp/migrate-30","page_id":"/docs/organization/channels/whatsapp/migrate","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp/migrate#what-carries-over","content":"Its **display name**"},"5404":{"id":"/docs/organization/channels/whatsapp/migrate-31","page_id":"/docs/organization/channels/whatsapp/migrate","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp/migrate#what-carries-over","content":"Its **quality rating** (green / yellow / red)"},"5405":{"id":"/docs/organization/channels/whatsapp/migrate-32","page_id":"/docs/organization/channels/whatsapp/migrate","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp/migrate#what-carries-over","content":"Its **messaging limits** (current messaging tier)"},"5406":{"id":"/docs/organization/channels/whatsapp/migrate-33","page_id":"/docs/organization/channels/whatsapp/migrate","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp/migrate#what-carries-over","content":"Its &#x2A;*Official Business Account (OBA)** status, if you have the blue checkmark"},"5407":{"id":"/docs/organization/channels/whatsapp/migrate-34","page_id":"/docs/organization/channels/whatsapp/migrate","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp/migrate#what-carries-over","content":"Previously approved **high-quality message templates**, copied to the destination WABA and ready to send without re-review"},"5408":{"id":"/docs/organization/channels/whatsapp/migrate-35","page_id":"/docs/organization/channels/whatsapp/migrate","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp/migrate#what-carries-over","content":"**Migration causes no messaging downtime** — the number keeps sending and receiving throughout. (Meta — Migrate phone numbers among Solution Partners)"},"5409":{"id":"/docs/organization/channels/whatsapp/migrate-36","page_id":"/docs/organization/channels/whatsapp/migrate","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp/migrate#what-carries-over","content":"Only **high-quality** templates are carried over automatically. Templates with a low quality score, in a paused/disabled state, or still pending review may not migrate — recreate those in Cloodot after the move. See WhatsApp Templates."},"5410":{"id":"/docs/organization/channels/whatsapp/migrate-37","page_id":"/docs/organization/channels/whatsapp/migrate","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp/migrate#before-you-start","content":"You'll need:"},"5411":{"id":"/docs/organization/channels/whatsapp/migrate-38","page_id":"/docs/organization/channels/whatsapp/migrate","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp/migrate#before-you-start","content":"A number **currently on the WhatsApp Business API** with another BSP"},"5412":{"id":"/docs/organization/channels/whatsapp/migrate-39","page_id":"/docs/organization/channels/whatsapp/migrate","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp/migrate#before-you-start","content":"**Admin access** to the Meta Business portfolio (Business Manager) that owns the WABA, or a contact who has it"},"5413":{"id":"/docs/organization/channels/whatsapp/migrate-40","page_id":"/docs/organization/channels/whatsapp/migrate","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp/migrate#before-you-start","content":"A **payment method** ready to add in Meta Business Suite (the API uses conversation-based pricing)"},"5414":{"id":"/docs/organization/channels/whatsapp/migrate-41","page_id":"/docs/organization/channels/whatsapp/migrate","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp/migrate#before-you-start","content":"The number's current **two-step verification PIN disabled** (see Step 1)"},"5415":{"id":"/docs/organization/channels/whatsapp/migrate-42","page_id":"/docs/organization/channels/whatsapp/migrate","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp/migrate#before-you-start","content":"A **new 6-digit PIN** to set after the move"},"5416":{"id":"/docs/organization/channels/whatsapp/migrate-43","page_id":"/docs/organization/channels/whatsapp/migrate","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp/migrate#before-you-start","content":"The most common cause of a failed migration is **two-step verification still being enabled** on the number. WhatsApp won't migrate a number between Solution Providers while 2FA is on. Disable it first. (Meta — Two-step verification)"},"5417":{"id":"/docs/organization/channels/whatsapp/migrate-44","page_id":"/docs/organization/channels/whatsapp/migrate","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp/migrate#step-1--disable-two-step-verification-on-the-old-provider","content":"Two-step verification must be **off** before Cloodot can claim the number."},"5418":{"id":"/docs/organization/channels/whatsapp/migrate-45","page_id":"/docs/organization/channels/whatsapp/migrate","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp/migrate#if-you-own-the-waba","content":"If your Meta Business portfolio owns the WABA, you can disable 2FA yourself:"},"5419":{"id":"/docs/organization/channels/whatsapp/migrate-46","page_id":"/docs/organization/channels/whatsapp/migrate","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp/migrate#if-you-own-the-waba","content":"Open **WhatsApp Manager** in Meta Business Suite"},"5420":{"id":"/docs/organization/channels/whatsapp/migrate-47","page_id":"/docs/organization/channels/whatsapp/migrate","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp/migrate#if-you-own-the-waba","content":"Go to **Account tools → Phone numbers**"},"5421":{"id":"/docs/organization/channels/whatsapp/migrate-48","page_id":"/docs/organization/channels/whatsapp/migrate","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp/migrate#if-you-own-the-waba","content":"Select the number, then open **Settings**"},"5422":{"id":"/docs/organization/channels/whatsapp/migrate-49","page_id":"/docs/organization/channels/whatsapp/migrate","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp/migrate#if-you-own-the-waba","content":"Turn **Two-step verification** **off**"},"5423":{"id":"/docs/organization/channels/whatsapp/migrate-50","page_id":"/docs/organization/channels/whatsapp/migrate","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp/migrate#if-your-current-bsp-owns-the-waba","content":"Many providers register your number inside a WABA they own. You won't be able to reach the 2FA setting — **ask your current provider's support team to disable two-step verification** for you."},"5424":{"id":"/docs/organization/channels/whatsapp/migrate-51","page_id":"/docs/organization/channels/whatsapp/migrate","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp/migrate#if-your-current-bsp-owns-the-waba","content":"This is a routine migration request, and reputable BSPs will action it."},"5425":{"id":"/docs/organization/channels/whatsapp/migrate-52","page_id":"/docs/organization/channels/whatsapp/migrate","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp/migrate#if-your-current-bsp-owns-the-waba","content":"Don't deregister or delete the number from the old BSP before migrating. Meta moves the number as part of the Embedded Signup flow — premature deletion can cause the downtime migration is meant to avoid."},"5426":{"id":"/docs/organization/channels/whatsapp/migrate-53","page_id":"/docs/organization/channels/whatsapp/migrate","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp/migrate#step-2--start-the-migration-in-cloodot","content":"The migration runs through Meta's **Embedded Signup** window — the same wizard used for new numbers. Cloodot detects that the number already exists on the API and routes you into the migration path automatically."},"5427":{"id":"/docs/organization/channels/whatsapp/migrate-54","page_id":"/docs/organization/channels/whatsapp/migrate","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp/migrate#open-the-channel-connection-wizard","content":"Go to **Settings → Organization → Channels**"},"5428":{"id":"/docs/organization/channels/whatsapp/migrate-55","page_id":"/docs/organization/channels/whatsapp/migrate","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp/migrate#open-the-channel-connection-wizard","content":"Click **Add Channel*&#x2A; (or the &#x2A;*+** button)"},"5429":{"id":"/docs/organization/channels/whatsapp/migrate-56","page_id":"/docs/organization/channels/whatsapp/migrate","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp/migrate#open-the-channel-connection-wizard","content":"Select **WhatsApp**"},"5430":{"id":"/docs/organization/channels/whatsapp/migrate-57","page_id":"/docs/organization/channels/whatsapp/migrate","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp/migrate#authorize-with-facebook","content":"Click **Login with Facebook**"},"5431":{"id":"/docs/organization/channels/whatsapp/migrate-58","page_id":"/docs/organization/channels/whatsapp/migrate","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp/migrate#authorize-with-facebook","content":"Sign in with the account that has **admin** access to the Meta Business portfolio and WABA"},"5432":{"id":"/docs/organization/channels/whatsapp/migrate-59","page_id":"/docs/organization/channels/whatsapp/migrate","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp/migrate#authorize-with-facebook","content":"Grant the requested WhatsApp Business management permissions"},"5433":{"id":"/docs/organization/channels/whatsapp/migrate-60","page_id":"/docs/organization/channels/whatsapp/migrate","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp/migrate#select-the-waba-and-the-number","content":"Choose the **WhatsApp Business Account** to hold the number after migration (Cloodot can create one, or use an existing WABA you manage)"},"5434":{"id":"/docs/organization/channels/whatsapp/migrate-61","page_id":"/docs/organization/channels/whatsapp/migrate","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp/migrate#select-the-waba-and-the-number","content":"Select the **phone number** you're bringing over"},"5435":{"id":"/docs/organization/channels/whatsapp/migrate-62","page_id":"/docs/organization/channels/whatsapp/migrate","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp/migrate#select-the-waba-and-the-number","content":"Confirm you want to migrate it from its current provider"},"5436":{"id":"/docs/organization/channels/whatsapp/migrate-63","page_id":"/docs/organization/channels/whatsapp/migrate","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp/migrate#verify-ownership-of-the-number","content":"Meta confirms you control the number with a one-time code:"},"5437":{"id":"/docs/organization/channels/whatsapp/migrate-64","page_id":"/docs/organization/channels/whatsapp/migrate","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp/migrate#verify-ownership-of-the-number","content":"Choose **SMS** or **voice call**"},"5438":{"id":"/docs/organization/channels/whatsapp/migrate-65","page_id":"/docs/organization/channels/whatsapp/migrate","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp/migrate#verify-ownership-of-the-number","content":"Enter the **6-digit code** when it arrives"},"5439":{"id":"/docs/organization/channels/whatsapp/migrate-66","page_id":"/docs/organization/channels/whatsapp/migrate","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp/migrate#set-a-new-two-step-verification-pin","content":"Set a fresh **6-digit PIN** to re-enable two-step verification on the migrated number."},"5440":{"id":"/docs/organization/channels/whatsapp/migrate-67","page_id":"/docs/organization/channels/whatsapp/migrate","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp/migrate#set-a-new-two-step-verification-pin","content":"Store this PIN somewhere safe — you'll need it to disconnect, reconnect, or migrate again later."},"5441":{"id":"/docs/organization/channels/whatsapp/migrate-68","page_id":"/docs/organization/channels/whatsapp/migrate","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp/migrate#add-a-payment-method","content":"The WhatsApp Business API requires a payment method in Meta Business Suite (conversation-based pricing)."},"5442":{"id":"/docs/organization/channels/whatsapp/migrate-69","page_id":"/docs/organization/channels/whatsapp/migrate","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp/migrate#add-a-payment-method","content":"Click **Open Payment Settings** — Meta Business Suite opens in a new tab"},"5443":{"id":"/docs/organization/channels/whatsapp/migrate-70","page_id":"/docs/organization/channels/whatsapp/migrate","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp/migrate#add-a-payment-method","content":"Add a card or another method Meta supports"},"5444":{"id":"/docs/organization/channels/whatsapp/migrate-71","page_id":"/docs/organization/channels/whatsapp/migrate","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp/migrate#add-a-payment-method","content":"Return to Cloodot and click **Continue**"},"5445":{"id":"/docs/organization/channels/whatsapp/migrate-72","page_id":"/docs/organization/channels/whatsapp/migrate","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp/migrate#confirm-the-connection","content":"A success message confirms the migration, and the WhatsApp channel appears in your channels list. Start handling conversations in your unified inbox right away."},"5446":{"id":"/docs/organization/channels/whatsapp/migrate-73","page_id":"/docs/organization/channels/whatsapp/migrate","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp/migrate#confirm-the-connection","content":"Meta sends a **confirmation email** to the WABA administrator when a number is migrated. This is expected."},"5447":{"id":"/docs/organization/channels/whatsapp/migrate-74","page_id":"/docs/organization/channels/whatsapp/migrate","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp/migrate#after-migrating","content":"Send and receive WhatsApp messages in your Cloodot inbox"},"5448":{"id":"/docs/organization/channels/whatsapp/migrate-75","page_id":"/docs/organization/channels/whatsapp/migrate","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp/migrate#after-migrating","content":"Review which templates carried over and recreate any that didn't"},"5449":{"id":"/docs/organization/channels/whatsapp/migrate-76","page_id":"/docs/organization/channels/whatsapp/migrate","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp/migrate#after-migrating","content":"Sync product catalogues from Meta Commerce Manager"},"5450":{"id":"/docs/organization/channels/whatsapp/migrate-77","page_id":"/docs/organization/channels/whatsapp/migrate","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp/migrate#after-migrating","content":"Monitor WhatsApp Health — quality rating and messaging limits carry over with the number"},"5451":{"id":"/docs/organization/channels/whatsapp/migrate-78","page_id":"/docs/organization/channels/whatsapp/migrate","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp/migrate#after-migrating","content":"Confirm the display name and OBA badge appear correctly"},"5452":{"id":"/docs/organization/channels/whatsapp/migrate-79","page_id":"/docs/organization/channels/whatsapp/migrate","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp/migrate#after-migrating","content":"Give the quality rating a day or two to settle in the new WABA. It migrates with the number, but Meta's dashboards can take time to reflect the move."},"5453":{"id":"/docs/organization/channels/whatsapp/migrate-80","page_id":"/docs/organization/channels/whatsapp/migrate","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp/migrate#migration-failed-or-the-number-wont-move","content":"Confirm **two-step verification is disabled** — the most frequent cause"},"5454":{"id":"/docs/organization/channels/whatsapp/migrate-81","page_id":"/docs/organization/channels/whatsapp/migrate","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp/migrate#migration-failed-or-the-number-wont-move","content":"Confirm the number is on the **WhatsApp Business API** with another BSP, not the WhatsApp Business *app* (see Connect WhatsApp for the app case)"},"5455":{"id":"/docs/organization/channels/whatsapp/migrate-82","page_id":"/docs/organization/channels/whatsapp/migrate","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp/migrate#migration-failed-or-the-number-wont-move","content":"Confirm no other migration was started for the same number at the same time"},"5456":{"id":"/docs/organization/channels/whatsapp/migrate-83","page_id":"/docs/organization/channels/whatsapp/migrate","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp/migrate#couldnt-verify-the-number","content":"Re-request the code and try **voice call** if SMS didn't arrive"},"5457":{"id":"/docs/organization/channels/whatsapp/migrate-84","page_id":"/docs/organization/channels/whatsapp/migrate","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp/migrate#couldnt-verify-the-number","content":"Confirm the number can receive SMS or calls (some virtual numbers can't)"},"5458":{"id":"/docs/organization/channels/whatsapp/migrate-85","page_id":"/docs/organization/channels/whatsapp/migrate","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp/migrate#templates-are-missing-after-migration","content":"Only **high-quality**, approved templates migrate automatically"},"5459":{"id":"/docs/organization/channels/whatsapp/migrate-86","page_id":"/docs/organization/channels/whatsapp/migrate","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp/migrate#templates-are-missing-after-migration","content":"Recreate paused, low-quality, or pending templates in WhatsApp Templates"},"5460":{"id":"/docs/organization/channels/whatsapp/migrate-87","page_id":"/docs/organization/channels/whatsapp/migrate","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp/migrate#two-step-verification-setting-is-greyed-out","content":"The WABA is likely owned by your **current BSP** — ask their support to disable 2FA (see Step 1)"},"5461":{"id":"/docs/organization/channels/whatsapp/migrate-88","page_id":"/docs/organization/channels/whatsapp/migrate","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp/migrate#display-name-or-oba-badge-looks-wrong","content":"Give Meta time to propagate the change; if it persists, verify the display name in WhatsApp Manager"},"5462":{"id":"/docs/organization/channels/whatsapp/migrate-89","page_id":"/docs/organization/channels/whatsapp/migrate","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp/migrate#display-name-or-oba-badge-looks-wrong","content":"The OBA badge migrates with a partner-to-partner move, but does **not** transfer between the WhatsApp Business *app* and the API — those require a separate verification"},"5463":{"id":"/docs/organization/channels/whatsapp/migrate-90","page_id":"/docs/organization/channels/whatsapp/migrate","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp/migrate#references--meta-documentation","content":"Migrating a business phone number from one Solution Partner to another via Embedded Signup — the official partner-to-partner migration flow, including what is preserved (display name, quality rating, messaging limits, OBA status, high-quality templates) and the no-downtime guarantee"},"5464":{"id":"/docs/organization/channels/whatsapp/migrate-91","page_id":"/docs/organization/channels/whatsapp/migrate","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp/migrate#references--meta-documentation","content":"Migrate Numbers to a Different WhatsApp Business Account — moving a number between WABAs via Embedded Signup"},"5465":{"id":"/docs/organization/channels/whatsapp/migrate-92","page_id":"/docs/organization/channels/whatsapp/migrate","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp/migrate#references--meta-documentation","content":"Two-step verification — why two-step verification must be disabled before migration and re-set afterward"},"5466":{"id":"/docs/organization/channels/whatsapp/migrate-93","page_id":"/docs/organization/channels/whatsapp/migrate","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp/migrate#references--meta-documentation","content":"Business phone numbers — how phone numbers, WABAs, and registration work on the platform"},"5467":{"id":"/docs/organization/channels/whatsapp/migrate-94","page_id":"/docs/organization/channels/whatsapp/migrate","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp/migrate#references--meta-documentation","content":"Migrate an Existing WhatsApp Number to a Business Account — reference for numbers coming from the WhatsApp Business app (a different path than BSP-to-BSP migration)"},"5468":{"id":"/docs/organization/channels/whatsapp/migrate-95","page_id":"/docs/organization/channels/whatsapp/migrate","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp/migrate#next-steps","content":"Set up WhatsApp templates and recreate any that didn't migrate"},"5469":{"id":"/docs/organization/channels/whatsapp/migrate-96","page_id":"/docs/organization/channels/whatsapp/migrate","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp/migrate#next-steps","content":"Monitor number health to protect your quality rating"},"5470":{"id":"/docs/organization/channels/whatsapp/migrate-97","page_id":"/docs/organization/channels/whatsapp/migrate","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp/migrate#next-steps","content":"Sync product catalogues from Meta Commerce Manager"},"5471":{"id":"/docs/organization/channels/whatsapp/migrate-98","page_id":"/docs/organization/channels/whatsapp/migrate","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp/migrate#next-steps","content":"Configure workspace settings"},"5472":{"id":"/docs/organization/channels/whatsapp/migrate-99","page_id":"/docs/organization/channels/whatsapp/migrate","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp/migrate#next-steps","content":"Need help with your migration? See the troubleshooting guide or contact support."},"5473":{"id":"/docs/organization/channels/whatsapp/settings","page_id":"/docs/organization/channels/whatsapp/settings","type":"page","content":"WhatsApp Settings","breadcrumbs":["Docs","Administer","Organization Settings","Channels","Connect WhatsApp"],"tags":[],"url":"/docs/organization/channels/whatsapp/settings"},"5474":{"id":"/docs/organization/channels/whatsapp/settings-0","page_id":"/docs/organization/channels/whatsapp/settings","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp/settings","content":"Configure your WhatsApp Business API connection and message templates."},"5475":{"id":"/docs/organization/channels/whatsapp/settings-1","page_id":"/docs/organization/channels/whatsapp/settings","type":"heading","tags":[],"url":"/docs/organization/channels/whatsapp/settings#where-to-find-it","content":"Where to find it"},"5476":{"id":"/docs/organization/channels/whatsapp/settings-2","page_id":"/docs/organization/channels/whatsapp/settings","type":"heading","tags":[],"url":"/docs/organization/channels/whatsapp/settings#connect-whatsapp","content":"Connect WhatsApp"},"5477":{"id":"/docs/organization/channels/whatsapp/settings-3","page_id":"/docs/organization/channels/whatsapp/settings","type":"heading","tags":[],"url":"/docs/organization/channels/whatsapp/settings#manage-message-templates","content":"Manage message templates"},"5478":{"id":"/docs/organization/channels/whatsapp/settings-4","page_id":"/docs/organization/channels/whatsapp/settings","type":"heading","tags":[],"url":"/docs/organization/channels/whatsapp/settings#view-templates","content":"View templates"},"5479":{"id":"/docs/organization/channels/whatsapp/settings-5","page_id":"/docs/organization/channels/whatsapp/settings","type":"heading","tags":[],"url":"/docs/organization/channels/whatsapp/settings#create-a-template","content":"Create a template"},"5480":{"id":"/docs/organization/channels/whatsapp/settings-6","page_id":"/docs/organization/channels/whatsapp/settings","type":"heading","tags":[],"url":"/docs/organization/channels/whatsapp/settings#whatsapp-business-features","content":"WhatsApp Business features"},"5481":{"id":"/docs/organization/channels/whatsapp/settings-7","page_id":"/docs/organization/channels/whatsapp/settings","type":"heading","tags":[],"url":"/docs/organization/channels/whatsapp/settings#get-templates-approved","content":"Get templates approved"},"5482":{"id":"/docs/organization/channels/whatsapp/settings-8","page_id":"/docs/organization/channels/whatsapp/settings","type":"heading","tags":[],"url":"/docs/organization/channels/whatsapp/settings#troubleshooting","content":"Troubleshooting"},"5483":{"id":"/docs/organization/channels/whatsapp/settings-9","page_id":"/docs/organization/channels/whatsapp/settings","type":"heading","tags":[],"url":"/docs/organization/channels/whatsapp/settings#template-rejected","content":"Template rejected"},"5484":{"id":"/docs/organization/channels/whatsapp/settings-10","page_id":"/docs/organization/channels/whatsapp/settings","type":"heading","tags":[],"url":"/docs/organization/channels/whatsapp/settings#connection-issues","content":"Connection issues"},"5485":{"id":"/docs/organization/channels/whatsapp/settings-11","page_id":"/docs/organization/channels/whatsapp/settings","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp/settings","content":"Manage your WhatsApp Business connection and your message templates from Settings."},"5486":{"id":"/docs/organization/channels/whatsapp/settings-12","page_id":"/docs/organization/channels/whatsapp/settings","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp/settings#where-to-find-it","content":"Go to **Settings → Presets → WhatsApp Templates**. Your connection itself lives in **Settings → Organization → Channels**."},"5487":{"id":"/docs/organization/channels/whatsapp/settings-13","page_id":"/docs/organization/channels/whatsapp/settings","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp/settings#connect-whatsapp","content":"If WhatsApp isn't connected yet:"},"5488":{"id":"/docs/organization/channels/whatsapp/settings-14","page_id":"/docs/organization/channels/whatsapp/settings","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp/settings#connect-whatsapp","content":"Click **Connect WhatsApp** or **Add Channel**."},"5489":{"id":"/docs/organization/channels/whatsapp/settings-15","page_id":"/docs/organization/channels/whatsapp/settings","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp/settings#connect-whatsapp","content":"Follow the wizard to link your WhatsApp Business account."},"5490":{"id":"/docs/organization/channels/whatsapp/settings-16","page_id":"/docs/organization/channels/whatsapp/settings","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp/settings#connect-whatsapp","content":"You'll need:"},"5491":{"id":"/docs/organization/channels/whatsapp/settings-17","page_id":"/docs/organization/channels/whatsapp/settings","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp/settings#connect-whatsapp","content":"A Meta Business account"},"5492":{"id":"/docs/organization/channels/whatsapp/settings-18","page_id":"/docs/organization/channels/whatsapp/settings","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp/settings#connect-whatsapp","content":"A WhatsApp Business account"},"5493":{"id":"/docs/organization/channels/whatsapp/settings-19","page_id":"/docs/organization/channels/whatsapp/settings","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp/settings#connect-whatsapp","content":"A payment method set up in Meta Business Suite"},"5494":{"id":"/docs/organization/channels/whatsapp/settings-20","page_id":"/docs/organization/channels/whatsapp/settings","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp/settings#connect-whatsapp","content":"For step-by-step instructions, see Connect WhatsApp."},"5495":{"id":"/docs/organization/channels/whatsapp/settings-21","page_id":"/docs/organization/channels/whatsapp/settings","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp/settings#manage-message-templates","content":"WhatsApp requires a pre-approved template for outbound messages and campaigns. Manage them from **Settings → Presets → WhatsApp Templates**."},"5496":{"id":"/docs/organization/channels/whatsapp/settings-22","page_id":"/docs/organization/channels/whatsapp/settings","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp/settings#view-templates","content":"Every approved WhatsApp template"},"5497":{"id":"/docs/organization/channels/whatsapp/settings-23","page_id":"/docs/organization/channels/whatsapp/settings","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp/settings#view-templates","content":"Status — approved, pending, or rejected"},"5498":{"id":"/docs/organization/channels/whatsapp/settings-24","page_id":"/docs/organization/channels/whatsapp/settings","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp/settings#view-templates","content":"Template usage and expiration dates"},"5499":{"id":"/docs/organization/channels/whatsapp/settings-25","page_id":"/docs/organization/channels/whatsapp/settings","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp/settings#create-a-template","content":"Click **Create Template** or **New Template**."},"5500":{"id":"/docs/organization/channels/whatsapp/settings-26","page_id":"/docs/organization/channels/whatsapp/settings","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp/settings#create-a-template","content":"Fill in:"},"5501":{"id":"/docs/organization/channels/whatsapp/settings-27","page_id":"/docs/organization/channels/whatsapp/settings","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp/settings#create-a-template","content":"**Name** — a unique identifier"},"5502":{"id":"/docs/organization/channels/whatsapp/settings-28","page_id":"/docs/organization/channels/whatsapp/settings","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp/settings#create-a-template","content":"**Category** — Marketing or Utility"},"5503":{"id":"/docs/organization/channels/whatsapp/settings-29","page_id":"/docs/organization/channels/whatsapp/settings","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp/settings#create-a-template","content":"**Language** — template language"},"5504":{"id":"/docs/organization/channels/whatsapp/settings-30","page_id":"/docs/organization/channels/whatsapp/settings","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp/settings#create-a-template","content":"**Content** — your message"},"5505":{"id":"/docs/organization/channels/whatsapp/settings-31","page_id":"/docs/organization/channels/whatsapp/settings","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp/settings#create-a-template","content":"**Variables** — placeholders for dynamic content (e.g. `{{1}}`)"},"5506":{"id":"/docs/organization/channels/whatsapp/settings-32","page_id":"/docs/organization/channels/whatsapp/settings","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp/settings#create-a-template","content":"Submit for Meta's approval."},"5507":{"id":"/docs/organization/channels/whatsapp/settings-33","page_id":"/docs/organization/channels/whatsapp/settings","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp/settings#create-a-template","content":"> **Note** — approval can take 24–48 hours. You'll be notified when the template is approved or needs changes."},"5508":{"id":"/docs/organization/channels/whatsapp/settings-34","page_id":"/docs/organization/channels/whatsapp/settings","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp/settings#whatsapp-business-features","content":"**Message templates** — create and manage approved templates"},"5509":{"id":"/docs/organization/channels/whatsapp/settings-35","page_id":"/docs/organization/channels/whatsapp/settings","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp/settings#whatsapp-business-features","content":"**Media support** — send images, documents, and other media"},"5510":{"id":"/docs/organization/channels/whatsapp/settings-36","page_id":"/docs/organization/channels/whatsapp/settings","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp/settings#whatsapp-business-features","content":"**Two-way messaging** — keep conversations going with customers"},"5511":{"id":"/docs/organization/channels/whatsapp/settings-37","page_id":"/docs/organization/channels/whatsapp/settings","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp/settings#whatsapp-business-features","content":"**Read receipts** — see when messages are delivered and read"},"5512":{"id":"/docs/organization/channels/whatsapp/settings-38","page_id":"/docs/organization/channels/whatsapp/settings","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp/settings#get-templates-approved","content":"**Comply with policy** — follow WhatsApp's Business Policy."},"5513":{"id":"/docs/organization/channels/whatsapp/settings-39","page_id":"/docs/organization/channels/whatsapp/settings","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp/settings#get-templates-approved","content":"**Be clear** — keep template copy concise."},"5514":{"id":"/docs/organization/channels/whatsapp/settings-40","page_id":"/docs/organization/channels/whatsapp/settings","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp/settings#get-templates-approved","content":"**Use variables** — personalize messages without spinning up dozens of templates."},"5515":{"id":"/docs/organization/channels/whatsapp/settings-41","page_id":"/docs/organization/channels/whatsapp/settings","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp/settings#get-templates-approved","content":"**Review regularly** — update templates so they stay relevant."},"5516":{"id":"/docs/organization/channels/whatsapp/settings-42","page_id":"/docs/organization/channels/whatsapp/settings","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp/settings#template-rejected","content":"Read Meta's rejection reason, then:"},"5517":{"id":"/docs/organization/channels/whatsapp/settings-43","page_id":"/docs/organization/channels/whatsapp/settings","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp/settings#template-rejected","content":"Edit the template to address the issue."},"5518":{"id":"/docs/organization/channels/whatsapp/settings-44","page_id":"/docs/organization/channels/whatsapp/settings","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp/settings#template-rejected","content":"Resubmit for approval."},"5519":{"id":"/docs/organization/channels/whatsapp/settings-45","page_id":"/docs/organization/channels/whatsapp/settings","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp/settings#connection-issues","content":"If you can't connect:"},"5520":{"id":"/docs/organization/channels/whatsapp/settings-46","page_id":"/docs/organization/channels/whatsapp/settings","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp/settings#connection-issues","content":"Confirm your Meta Business account has the right permissions."},"5521":{"id":"/docs/organization/channels/whatsapp/settings-47","page_id":"/docs/organization/channels/whatsapp/settings","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp/settings#connection-issues","content":"Confirm your WhatsApp Business account is active."},"5522":{"id":"/docs/organization/channels/whatsapp/settings-48","page_id":"/docs/organization/channels/whatsapp/settings","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp/settings#connection-issues","content":"Check that a payment method is set up in Meta Business Suite."},"5523":{"id":"/docs/organization/channels/whatsapp/settings-49","page_id":"/docs/organization/channels/whatsapp/settings","tags":[],"type":"text","url":"/docs/organization/channels/whatsapp/settings#connection-issues","content":"For more help, see the WhatsApp Channel Guide or contact support."},"5524":{"id":"/docs/organization","page_id":"/docs/organization","type":"page","content":"Organization Settings","breadcrumbs":["Docs","Administer","Organization Settings"],"tags":[],"url":"/docs/organization"},"5525":{"id":"/docs/organization-0","page_id":"/docs/organization","tags":[],"type":"text","url":"/docs/organization","content":"Configure workspace identity, business hours, members, teams, and channels."},"5526":{"id":"/docs/organization-1","page_id":"/docs/organization","type":"heading","tags":[],"url":"/docs/organization#profile","content":"Profile"},"5527":{"id":"/docs/organization-2","page_id":"/docs/organization","type":"heading","tags":[],"url":"/docs/organization#business-hours","content":"Business Hours"},"5528":{"id":"/docs/organization-3","page_id":"/docs/organization","type":"heading","tags":[],"url":"/docs/organization#members","content":"Members"},"5529":{"id":"/docs/organization-4","page_id":"/docs/organization","tags":[],"type":"text","url":"/docs/organization","content":"Organization Settings control your workspace identity, availability, team access, and connected channels. Everything lives under **Settings → Organization** in the left sidebar:"},"5530":{"id":"/docs/organization-5","page_id":"/docs/organization","tags":[],"type":"text","url":"/docs/organization","content":"Profile — Workspace name, description, ID, and auto-resolve behavior"},"5531":{"id":"/docs/organization-6","page_id":"/docs/organization","tags":[],"type":"text","url":"/docs/organization","content":"Business Hours — When your team is available"},"5532":{"id":"/docs/organization-7","page_id":"/docs/organization","tags":[],"type":"text","url":"/docs/organization","content":"Members — Who has access and what role they have"},"5533":{"id":"/docs/organization-8","page_id":"/docs/organization","tags":[],"type":"text","url":"/docs/organization","content":"Teams — Group members into named teams and enable shared team inboxes"},"5534":{"id":"/docs/organization-9","page_id":"/docs/organization","tags":[],"type":"text","url":"/docs/organization","content":"**Channels** — Manage connected channels (overview)"},"5535":{"id":"/docs/organization-10","page_id":"/docs/organization","tags":[],"type":"text","url":"/docs/organization","content":"Related preset settings live under **Settings → Presets**:"},"5536":{"id":"/docs/organization-11","page_id":"/docs/organization","tags":[],"type":"text","url":"/docs/organization","content":"Custom Fields"},"5537":{"id":"/docs/organization-12","page_id":"/docs/organization","tags":[],"type":"text","url":"/docs/organization","content":"Labels"},"5538":{"id":"/docs/organization-13","page_id":"/docs/organization","tags":[],"type":"text","url":"/docs/organization","content":"Documents"},"5539":{"id":"/docs/organization-14","page_id":"/docs/organization","tags":[],"type":"text","url":"/docs/organization","content":"WhatsApp Templates"},"5540":{"id":"/docs/organization-15","page_id":"/docs/organization","tags":[],"type":"text","url":"/docs/organization","content":"Canned Responses"},"5541":{"id":"/docs/organization-16","page_id":"/docs/organization","tags":[],"type":"text","url":"/docs/organization","content":"The sections below are a quick reference. Follow any link above for full detail."},"5542":{"id":"/docs/organization-17","page_id":"/docs/organization","tags":[],"type":"text","url":"/docs/organization#profile","content":"Path: **Settings → Organization → Profile**"},"5543":{"id":"/docs/organization-18","page_id":"/docs/organization","tags":[],"type":"text","url":"/docs/organization#profile","content":"**Workspace Name & Description**:"},"5544":{"id":"/docs/organization-19","page_id":"/docs/organization","tags":[],"type":"text","url":"/docs/organization#profile","content":"Update the workspace name and a short description of your business."},"5545":{"id":"/docs/organization-20","page_id":"/docs/organization","tags":[],"type":"text","url":"/docs/organization#profile","content":"Cloodot uses these across the app, including as context for AI."},"5546":{"id":"/docs/organization-21","page_id":"/docs/organization","tags":[],"type":"text","url":"/docs/organization#profile","content":"**Organization ID**:"},"5547":{"id":"/docs/organization-22","page_id":"/docs/organization","tags":[],"type":"text","url":"/docs/organization#profile","content":"View your unique organization ID."},"5548":{"id":"/docs/organization-23","page_id":"/docs/organization","tags":[],"type":"text","url":"/docs/organization#profile","content":"Click **copy** when you need it for support or integrations."},"5549":{"id":"/docs/organization-24","page_id":"/docs/organization","tags":[],"type":"text","url":"/docs/organization#profile","content":"**Auto Resolve**:"},"5550":{"id":"/docs/organization-25","page_id":"/docs/organization","tags":[],"type":"text","url":"/docs/organization#profile","content":"Set how many days a conversation can stay open before Cloodot auto-resolves it."},"5551":{"id":"/docs/organization-26","page_id":"/docs/organization","tags":[],"type":"text","url":"/docs/organization#profile","content":"Enter a number of days in the &#x2A;*Days (0–90)** field (0 disables auto-resolve)."},"5552":{"id":"/docs/organization-27","page_id":"/docs/organization","tags":[],"type":"text","url":"/docs/organization#profile","content":"Click **Save** to apply changes."},"5553":{"id":"/docs/organization-28","page_id":"/docs/organization","tags":[],"type":"text","url":"/docs/organization#business-hours","content":"Path: **Settings → Organization → Business Hours**"},"5554":{"id":"/docs/organization-29","page_id":"/docs/organization","tags":[],"type":"text","url":"/docs/organization#business-hours","content":"Define when your team is available:"},"5555":{"id":"/docs/organization-30","page_id":"/docs/organization","tags":[],"type":"text","url":"/docs/organization#business-hours","content":"**Timezone**:"},"5556":{"id":"/docs/organization-31","page_id":"/docs/organization","tags":[],"type":"text","url":"/docs/organization#business-hours","content":"Pick the primary timezone for your business (for example: \"Asia Dubai\", \"Europe London\", \"America New York\")."},"5557":{"id":"/docs/organization-32","page_id":"/docs/organization","tags":[],"type":"text","url":"/docs/organization#business-hours","content":"Cloodot uses this to interpret opening and closing times."},"5558":{"id":"/docs/organization-33","page_id":"/docs/organization","tags":[],"type":"text","url":"/docs/organization#business-hours","content":"**Per-day schedule**:"},"5559":{"id":"/docs/organization-34","page_id":"/docs/organization","tags":[],"type":"text","url":"/docs/organization#business-hours","content":"For each weekday, set:"},"5560":{"id":"/docs/organization-35","page_id":"/docs/organization","tags":[],"type":"text","url":"/docs/organization#business-hours","content":"**Open / Closed** toggle."},"5561":{"id":"/docs/organization-36","page_id":"/docs/organization","tags":[],"type":"text","url":"/docs/organization#business-hours","content":"**Opening time** (e.g., `09:30`)."},"5562":{"id":"/docs/organization-37","page_id":"/docs/organization","tags":[],"type":"text","url":"/docs/organization#business-hours","content":"**Closing time** (e.g., `18:00`)."},"5563":{"id":"/docs/organization-38","page_id":"/docs/organization","tags":[],"type":"text","url":"/docs/organization#business-hours","content":"**Save your changes**:"},"5564":{"id":"/docs/organization-39","page_id":"/docs/organization","tags":[],"type":"text","url":"/docs/organization#business-hours","content":"Click **Save Changes** after adjusting times or timezone."},"5565":{"id":"/docs/organization-40","page_id":"/docs/organization","tags":[],"type":"text","url":"/docs/organization#business-hours","content":"Cloodot and the AI agent use these hours to know when your team is online."},"5566":{"id":"/docs/organization-41","page_id":"/docs/organization","tags":[],"type":"text","url":"/docs/organization#members","content":"Path: **Settings → Organization → Members**"},"5567":{"id":"/docs/organization-42","page_id":"/docs/organization","tags":[],"type":"text","url":"/docs/organization#members","content":"Control who can access your workspace and what they can do."},"5568":{"id":"/docs/organization-43","page_id":"/docs/organization","tags":[],"type":"text","url":"/docs/organization#members","content":"**Members tab**:"},"5569":{"id":"/docs/organization-44","page_id":"/docs/organization","tags":[],"type":"text","url":"/docs/organization#members","content":"See current members with:"},"5570":{"id":"/docs/organization-45","page_id":"/docs/organization","tags":[],"type":"text","url":"/docs/organization#members","content":"**Name & Email**"},"5571":{"id":"/docs/organization-46","page_id":"/docs/organization","tags":[],"type":"text","url":"/docs/organization#members","content":"**Role** (Owner, Admin, Member)"},"5572":{"id":"/docs/organization-47","page_id":"/docs/organization","tags":[],"type":"text","url":"/docs/organization#members","content":"**Joined** date"},"5573":{"id":"/docs/organization-48","page_id":"/docs/organization","tags":[],"type":"text","url":"/docs/organization#members","content":"Use the **Actions** menu on each row to:"},"5574":{"id":"/docs/organization-49","page_id":"/docs/organization","tags":[],"type":"text","url":"/docs/organization#members","content":"**Transfer ownership** to another member (owners only)."},"5575":{"id":"/docs/organization-50","page_id":"/docs/organization","tags":[],"type":"text","url":"/docs/organization#members","content":"**Remove** a member from the workspace (if your role allows it)."},"5576":{"id":"/docs/organization-51","page_id":"/docs/organization","tags":[],"type":"text","url":"/docs/organization#members","content":"**Leave organization** for your own user."},"5577":{"id":"/docs/organization-52","page_id":"/docs/organization","tags":[],"type":"text","url":"/docs/organization#members","content":"**Invitations tab**:"},"5578":{"id":"/docs/organization-53","page_id":"/docs/organization","tags":[],"type":"text","url":"/docs/organization#members","content":"Pending invites that haven't been accepted yet."},"5579":{"id":"/docs/organization-54","page_id":"/docs/organization","tags":[],"type":"text","url":"/docs/organization#members","content":"Select pending invites and click **Remove** in the action bar to revoke ones sent by mistake or no longer needed."},"5580":{"id":"/docs/organization-55","page_id":"/docs/organization","tags":[],"type":"text","url":"/docs/organization#members","content":"**Invite Member**:"},"5581":{"id":"/docs/organization-56","page_id":"/docs/organization","tags":[],"type":"text","url":"/docs/organization#members","content":"Click **Invite member** to open the invite dialog."},"5582":{"id":"/docs/organization-57","page_id":"/docs/organization","tags":[],"type":"text","url":"/docs/organization#members","content":"Enter the teammate's **email address** and pick a **role** (Member or Admin)."},"5583":{"id":"/docs/organization-58","page_id":"/docs/organization","tags":[],"type":"text","url":"/docs/organization#members","content":"Send the invite — the user gets an email with a link to join."},"5584":{"id":"/docs/organization-59","page_id":"/docs/organization","tags":[],"type":"text","url":"/docs/organization#members","content":"Once they accept, they appear under the **Members** tab with their role."},"5585":{"id":"/docs/organization/members","page_id":"/docs/organization/members","type":"page","content":"Members","breadcrumbs":["Docs","Administer","Organization Settings"],"tags":[],"url":"/docs/organization/members"},"5586":{"id":"/docs/organization/members-0","page_id":"/docs/organization/members","tags":[],"type":"text","url":"/docs/organization/members","content":"Manage who has access to your organization and their roles."},"5587":{"id":"/docs/organization/members-1","page_id":"/docs/organization/members","type":"heading","tags":[],"url":"/docs/organization/members#open-the-members-page","content":"Open the Members page"},"5588":{"id":"/docs/organization/members-2","page_id":"/docs/organization/members","type":"heading","tags":[],"url":"/docs/organization/members#current-members","content":"Current members"},"5589":{"id":"/docs/organization/members-3","page_id":"/docs/organization/members","type":"heading","tags":[],"url":"/docs/organization/members#available-actions","content":"Available actions"},"5590":{"id":"/docs/organization/members-4","page_id":"/docs/organization/members","type":"heading","tags":[],"url":"/docs/organization/members#pending-invitations","content":"Pending invitations"},"5591":{"id":"/docs/organization/members-5","page_id":"/docs/organization/members","type":"heading","tags":[],"url":"/docs/organization/members#invite-a-member","content":"Invite a member"},"5592":{"id":"/docs/organization/members-6","page_id":"/docs/organization/members","type":"heading","tags":[],"url":"/docs/organization/members#roles-and-permissions","content":"Roles and permissions"},"5593":{"id":"/docs/organization/members-7","page_id":"/docs/organization/members","type":"heading","tags":[],"url":"/docs/organization/members#manage-access-well","content":"Manage access well"},"5594":{"id":"/docs/organization/members-8","page_id":"/docs/organization/members","type":"heading","tags":[],"url":"/docs/organization/members#related-topics","content":"Related topics"},"5595":{"id":"/docs/organization/members-9","page_id":"/docs/organization/members","tags":[],"type":"text","url":"/docs/organization/members","content":"Control who has access to your organization and what they can do."},"5596":{"id":"/docs/organization/members-10","page_id":"/docs/organization/members","tags":[],"type":"text","url":"/docs/organization/members#open-the-members-page","content":"Go to **Settings → Organization → Members**. You'll see tabs for **Members** and **Invitations**."},"5597":{"id":"/docs/organization/members-11","page_id":"/docs/organization/members","tags":[],"type":"text","url":"/docs/organization/members#current-members","content":"The **Members** tab shows each active member with:"},"5598":{"id":"/docs/organization/members-12","page_id":"/docs/organization/members","tags":[],"type":"text","url":"/docs/organization/members#current-members","content":"**Name & Email** — display name and email"},"5599":{"id":"/docs/organization/members-13","page_id":"/docs/organization/members","tags":[],"type":"text","url":"/docs/organization/members#current-members","content":"**Role** — Owner, Admin, or Member"},"5600":{"id":"/docs/organization/members-14","page_id":"/docs/organization/members","tags":[],"type":"text","url":"/docs/organization/members#current-members","content":"**Joined** — the date they joined"},"5601":{"id":"/docs/organization/members-15","page_id":"/docs/organization/members","tags":[],"type":"text","url":"/docs/organization/members#current-members","content":"**Actions** — menu with management options"},"5602":{"id":"/docs/organization/members-16","page_id":"/docs/organization/members","tags":[],"type":"text","url":"/docs/organization/members#available-actions","content":"From the **Actions** menu on each row:"},"5603":{"id":"/docs/organization/members-17","page_id":"/docs/organization/members","tags":[],"type":"text","url":"/docs/organization/members#available-actions","content":"**Transfer ownership** — hand the owner role to another member (owners only)"},"5604":{"id":"/docs/organization/members-18","page_id":"/docs/organization/members","tags":[],"type":"text","url":"/docs/organization/members#available-actions","content":"**Remove** — remove the member from the organization (if your role allows it)"},"5605":{"id":"/docs/organization/members-19","page_id":"/docs/organization/members","tags":[],"type":"text","url":"/docs/organization/members#available-actions","content":"**Leave organization** — leave yourself (only on your own row)"},"5606":{"id":"/docs/organization/members-20","page_id":"/docs/organization/members","tags":[],"type":"text","url":"/docs/organization/members#available-actions","content":"Roles are assigned at invite time; there's no separate change-role action afterwards."},"5607":{"id":"/docs/organization/members-21","page_id":"/docs/organization/members","tags":[],"type":"text","url":"/docs/organization/members#pending-invitations","content":"The **Invitations** tab lists invites that have been sent but not yet accepted."},"5608":{"id":"/docs/organization/members-22","page_id":"/docs/organization/members","tags":[],"type":"text","url":"/docs/organization/members#pending-invitations","content":"See who was invited and when."},"5609":{"id":"/docs/organization/members-23","page_id":"/docs/organization/members","tags":[],"type":"text","url":"/docs/organization/members#pending-invitations","content":"Select pending invites and click **Remove** in the action bar to cancel invites sent by mistake or no longer needed."},"5610":{"id":"/docs/organization/members-24","page_id":"/docs/organization/members","tags":[],"type":"text","url":"/docs/organization/members#invite-a-member","content":"Click **Invite member**."},"5611":{"id":"/docs/organization/members-25","page_id":"/docs/organization/members","tags":[],"type":"text","url":"/docs/organization/members#invite-a-member","content":"In the dialog:"},"5612":{"id":"/docs/organization/members-26","page_id":"/docs/organization/members","tags":[],"type":"text","url":"/docs/organization/members#invite-a-member","content":"**Email address** — the person's email."},"5613":{"id":"/docs/organization/members-27","page_id":"/docs/organization/members","tags":[],"type":"text","url":"/docs/organization/members#invite-a-member","content":"**Role** — pick a role (e.g. Member or Admin)."},"5614":{"id":"/docs/organization/members-28","page_id":"/docs/organization/members","tags":[],"type":"text","url":"/docs/organization/members#invite-a-member","content":"Click **Send Invite**."},"5615":{"id":"/docs/organization/members-29","page_id":"/docs/organization/members","tags":[],"type":"text","url":"/docs/organization/members#invite-a-member","content":"The invitee gets an email with a join link. Once they accept, they show up in the **Members** tab with the assigned role."},"5616":{"id":"/docs/organization/members-30","page_id":"/docs/organization/members","tags":[],"type":"text","url":"/docs/organization/members#roles-and-permissions","content":"**Owner** — full access to every setting, including billing. Usually one owner per organization."},"5617":{"id":"/docs/organization/members-31","page_id":"/docs/organization/members","tags":[],"type":"text","url":"/docs/organization/members#roles-and-permissions","content":"**Admin** — can manage most settings and members, but not billing."},"5618":{"id":"/docs/organization/members-32","page_id":"/docs/organization/members","tags":[],"type":"text","url":"/docs/organization/members#roles-and-permissions","content":"**Member** — focused on day-to-day operations."},"5619":{"id":"/docs/organization/members-33","page_id":"/docs/organization/members","tags":[],"type":"text","url":"/docs/organization/members#roles-and-permissions","content":"> **Note** — if you're not sure what your role can do, ask your organization owner."},"5620":{"id":"/docs/organization/members-34","page_id":"/docs/organization/members","tags":[],"type":"text","url":"/docs/organization/members#manage-access-well","content":"Review the member list regularly to confirm access is still needed."},"5621":{"id":"/docs/organization/members-35","page_id":"/docs/organization/members","tags":[],"type":"text","url":"/docs/organization/members#manage-access-well","content":"Match each member's role to their actual responsibilities."},"5622":{"id":"/docs/organization/members-36","page_id":"/docs/organization/members","tags":[],"type":"text","url":"/docs/organization/members#manage-access-well","content":"Only invite people you trust."},"5623":{"id":"/docs/organization/members-37","page_id":"/docs/organization/members","tags":[],"type":"text","url":"/docs/organization/members#manage-access-well","content":"Remove members who no longer need access."},"5624":{"id":"/docs/organization/members-38","page_id":"/docs/organization/members","tags":[],"type":"text","url":"/docs/organization/members#related-topics","content":"Organization Settings"},"5625":{"id":"/docs/organization/members-39","page_id":"/docs/organization/members","tags":[],"type":"text","url":"/docs/organization/members#related-topics","content":"Teams"},"5626":{"id":"/docs/organization/profile/auto-resolve","page_id":"/docs/organization/profile/auto-resolve","type":"page","content":"Auto Resolve","breadcrumbs":["Docs","Administer","Organization Settings","Organization Profile"],"tags":[],"url":"/docs/organization/profile/auto-resolve"},"5627":{"id":"/docs/organization/profile/auto-resolve-0","page_id":"/docs/organization/profile/auto-resolve","tags":[],"type":"text","url":"/docs/organization/profile/auto-resolve","content":"Automatically close conversations after a period of inactivity."},"5628":{"id":"/docs/organization/profile/auto-resolve-1","page_id":"/docs/organization/profile/auto-resolve","type":"heading","tags":[],"url":"/docs/organization/profile/auto-resolve#configure-auto-resolve","content":"Configure Auto Resolve"},"5629":{"id":"/docs/organization/profile/auto-resolve-2","page_id":"/docs/organization/profile/auto-resolve","type":"heading","tags":[],"url":"/docs/organization/profile/auto-resolve#how-inactivity-is-calculated","content":"How inactivity is calculated"},"5630":{"id":"/docs/organization/profile/auto-resolve-3","page_id":"/docs/organization/profile/auto-resolve","type":"heading","tags":[],"url":"/docs/organization/profile/auto-resolve#pick-a-duration","content":"Pick a duration"},"5631":{"id":"/docs/organization/profile/auto-resolve-4","page_id":"/docs/organization/profile/auto-resolve","type":"heading","tags":[],"url":"/docs/organization/profile/auto-resolve#related-topics","content":"Related topics"},"5632":{"id":"/docs/organization/profile/auto-resolve-5","page_id":"/docs/organization/profile/auto-resolve","tags":[],"type":"text","url":"/docs/organization/profile/auto-resolve","content":"Auto Resolve closes conversations that have been quiet for a set number of days, keeping your inbox tidy."},"5633":{"id":"/docs/organization/profile/auto-resolve-6","page_id":"/docs/organization/profile/auto-resolve","tags":[],"type":"text","url":"/docs/organization/profile/auto-resolve#configure-auto-resolve","content":"Go to **Settings → Organization → Profile**."},"5634":{"id":"/docs/organization/profile/auto-resolve-7","page_id":"/docs/organization/profile/auto-resolve","tags":[],"type":"text","url":"/docs/organization/profile/auto-resolve#configure-auto-resolve","content":"Find the **Auto Resolve** section."},"5635":{"id":"/docs/organization/profile/auto-resolve-8","page_id":"/docs/organization/profile/auto-resolve","tags":[],"type":"text","url":"/docs/organization/profile/auto-resolve#configure-auto-resolve","content":"In &#x2A;*Days (0–90)**, enter the number of inactive days before auto-resolve fires. Enter **0** to disable it."},"5636":{"id":"/docs/organization/profile/auto-resolve-9","page_id":"/docs/organization/profile/auto-resolve","tags":[],"type":"text","url":"/docs/organization/profile/auto-resolve#configure-auto-resolve","content":"Click **Save**."},"5637":{"id":"/docs/organization/profile/auto-resolve-10","page_id":"/docs/organization/profile/auto-resolve","tags":[],"type":"text","url":"/docs/organization/profile/auto-resolve#how-inactivity-is-calculated","content":"Cloodot tracks when the last message was sent in each conversation."},"5638":{"id":"/docs/organization/profile/auto-resolve-11","page_id":"/docs/organization/profile/auto-resolve","tags":[],"type":"text","url":"/docs/organization/profile/auto-resolve#how-inactivity-is-calculated","content":"Once the chosen number of days passes without activity, the conversation is marked resolved."},"5639":{"id":"/docs/organization/profile/auto-resolve-12","page_id":"/docs/organization/profile/auto-resolve","tags":[],"type":"text","url":"/docs/organization/profile/auto-resolve#how-inactivity-is-calculated","content":"You can manually reopen a resolved conversation if the customer comes back."},"5640":{"id":"/docs/organization/profile/auto-resolve-13","page_id":"/docs/organization/profile/auto-resolve","tags":[],"type":"text","url":"/docs/organization/profile/auto-resolve#pick-a-duration","content":"1–2 days for fast-paced support."},"5641":{"id":"/docs/organization/profile/auto-resolve-14","page_id":"/docs/organization/profile/auto-resolve","tags":[],"type":"text","url":"/docs/organization/profile/auto-resolve#pick-a-duration","content":"3–5 days if your team's response cycles are longer."},"5642":{"id":"/docs/organization/profile/auto-resolve-15","page_id":"/docs/organization/profile/auto-resolve","tags":[],"type":"text","url":"/docs/organization/profile/auto-resolve#pick-a-duration","content":"Review resolved conversations periodically so nothing falls through the cracks."},"5643":{"id":"/docs/organization/profile/auto-resolve-16","page_id":"/docs/organization/profile/auto-resolve","tags":[],"type":"text","url":"/docs/organization/profile/auto-resolve#pick-a-duration","content":"Tell customers your typical response times so they know what to expect."},"5644":{"id":"/docs/organization/profile/auto-resolve-17","page_id":"/docs/organization/profile/auto-resolve","tags":[],"type":"text","url":"/docs/organization/profile/auto-resolve#related-topics","content":"Organization Profile"},"5645":{"id":"/docs/organization/profile/auto-resolve-18","page_id":"/docs/organization/profile/auto-resolve","tags":[],"type":"text","url":"/docs/organization/profile/auto-resolve#related-topics","content":"Conversation management"},"5646":{"id":"/docs/organization/profile","page_id":"/docs/organization/profile","type":"page","content":"Organization Profile","breadcrumbs":["Docs","Administer","Organization Settings","Organization Profile"],"tags":[],"url":"/docs/organization/profile"},"5647":{"id":"/docs/organization/profile-0","page_id":"/docs/organization/profile","tags":[],"type":"text","url":"/docs/organization/profile","content":"Manage your organization's core identity and auto-resolve behavior."},"5648":{"id":"/docs/organization/profile-1","page_id":"/docs/organization/profile","type":"heading","tags":[],"url":"/docs/organization/profile#open-the-profile-page","content":"Open the Profile page"},"5649":{"id":"/docs/organization/profile-2","page_id":"/docs/organization/profile","type":"heading","tags":[],"url":"/docs/organization/profile#logo","content":"Logo"},"5650":{"id":"/docs/organization/profile-3","page_id":"/docs/organization/profile","type":"heading","tags":[],"url":"/docs/organization/profile#name-and-description","content":"Name and description"},"5651":{"id":"/docs/organization/profile-4","page_id":"/docs/organization/profile","type":"heading","tags":[],"url":"/docs/organization/profile#organization-id","content":"Organization ID"},"5652":{"id":"/docs/organization/profile-5","page_id":"/docs/organization/profile","type":"heading","tags":[],"url":"/docs/organization/profile#country","content":"Country"},"5653":{"id":"/docs/organization/profile-6","page_id":"/docs/organization/profile","type":"heading","tags":[],"url":"/docs/organization/profile#auto-resolve","content":"Auto Resolve"},"5654":{"id":"/docs/organization/profile-7","page_id":"/docs/organization/profile","type":"heading","tags":[],"url":"/docs/organization/profile#related-settings","content":"Related settings"},"5655":{"id":"/docs/organization/profile-8","page_id":"/docs/organization/profile","tags":[],"type":"text","url":"/docs/organization/profile","content":"The core details that identify your organization and control how it operates."},"5656":{"id":"/docs/organization/profile-9","page_id":"/docs/organization/profile","tags":[],"type":"text","url":"/docs/organization/profile#open-the-profile-page","content":"Go to **Settings → Organization → Profile**. You'll see sections for the logo, name and description, organization ID, country, and auto-resolve."},"5657":{"id":"/docs/organization/profile-10","page_id":"/docs/organization/profile","tags":[],"type":"text","url":"/docs/organization/profile#logo","content":"Click the logo area to upload an image and personalize your workspace."},"5658":{"id":"/docs/organization/profile-11","page_id":"/docs/organization/profile","tags":[],"type":"text","url":"/docs/organization/profile#name-and-description","content":"**Organization Name** — the display name shown throughout the app. The AI agent also uses it as context for your business."},"5659":{"id":"/docs/organization/profile-12","page_id":"/docs/organization/profile","tags":[],"type":"text","url":"/docs/organization/profile#name-and-description","content":"**Description** — a short summary of your business. Helps the AI agent produce better answers and gives new members quick context."},"5660":{"id":"/docs/organization/profile-13","page_id":"/docs/organization/profile","tags":[],"type":"text","url":"/docs/organization/profile#name-and-description","content":"To update:"},"5661":{"id":"/docs/organization/profile-14","page_id":"/docs/organization/profile","tags":[],"type":"text","url":"/docs/organization/profile#name-and-description","content":"Edit **Organization Name**."},"5662":{"id":"/docs/organization/profile-15","page_id":"/docs/organization/profile","tags":[],"type":"text","url":"/docs/organization/profile#name-and-description","content":"Edit **Description**."},"5663":{"id":"/docs/organization/profile-16","page_id":"/docs/organization/profile","tags":[],"type":"text","url":"/docs/organization/profile#name-and-description","content":"Click **Save**."},"5664":{"id":"/docs/organization/profile-17","page_id":"/docs/organization/profile","tags":[],"type":"text","url":"/docs/organization/profile#organization-id","content":"Your unique workspace identifier. Click **Copy** when you need to:"},"5665":{"id":"/docs/organization/profile-18","page_id":"/docs/organization/profile","tags":[],"type":"text","url":"/docs/organization/profile#organization-id","content":"Reference it in a support request"},"5666":{"id":"/docs/organization/profile-19","page_id":"/docs/organization/profile","tags":[],"type":"text","url":"/docs/organization/profile#organization-id","content":"Set up an API integration"},"5667":{"id":"/docs/organization/profile-20","page_id":"/docs/organization/profile","tags":[],"type":"text","url":"/docs/organization/profile#organization-id","content":"Share it with support during troubleshooting"},"5668":{"id":"/docs/organization/profile-21","page_id":"/docs/organization/profile","tags":[],"type":"text","url":"/docs/organization/profile#organization-id","content":"> **Note** — the Organization ID is permanent and can't be changed."},"5669":{"id":"/docs/organization/profile-22","page_id":"/docs/organization/profile","tags":[],"type":"text","url":"/docs/organization/profile#country","content":"Set the country. This becomes the default country code for phone numbers."},"5670":{"id":"/docs/organization/profile-23","page_id":"/docs/organization/profile","tags":[],"type":"text","url":"/docs/organization/profile#auto-resolve","content":"Set how many days a conversation can stay open before Cloodot auto-resolves it."},"5671":{"id":"/docs/organization/profile-24","page_id":"/docs/organization/profile","tags":[],"type":"text","url":"/docs/organization/profile#auto-resolve","content":"In the &#x2A;*Days (0–90)** field, enter the number of inactive days. Enter **0** to disable auto-resolve."},"5672":{"id":"/docs/organization/profile-25","page_id":"/docs/organization/profile","tags":[],"type":"text","url":"/docs/organization/profile#auto-resolve","content":"Click **Save**."},"5673":{"id":"/docs/organization/profile-26","page_id":"/docs/organization/profile","tags":[],"type":"text","url":"/docs/organization/profile#auto-resolve","content":"> **Note** — you can manually reopen a resolved conversation if the customer replies."},"5674":{"id":"/docs/organization/profile-27","page_id":"/docs/organization/profile","tags":[],"type":"text","url":"/docs/organization/profile#related-settings","content":"Organization ID details"},"5675":{"id":"/docs/organization/profile-28","page_id":"/docs/organization/profile","tags":[],"type":"text","url":"/docs/organization/profile#related-settings","content":"Auto Resolve configuration"},"5676":{"id":"/docs/organization/profile-29","page_id":"/docs/organization/profile","tags":[],"type":"text","url":"/docs/organization/profile#related-settings","content":"Organization Name settings"},"5677":{"id":"/docs/organization/profile/organization-id","page_id":"/docs/organization/profile/organization-id","type":"page","content":"Organization ID","breadcrumbs":["Docs","Administer","Organization Settings","Organization Profile"],"tags":[],"url":"/docs/organization/profile/organization-id"},"5678":{"id":"/docs/organization/profile/organization-id-0","page_id":"/docs/organization/profile/organization-id","tags":[],"type":"text","url":"/docs/organization/profile/organization-id","content":"Your workspace's unique identifier."},"5679":{"id":"/docs/organization/profile/organization-id-1","page_id":"/docs/organization/profile/organization-id","type":"heading","tags":[],"url":"/docs/organization/profile/organization-id#find-your-organization-id","content":"Find your Organization ID"},"5680":{"id":"/docs/organization/profile/organization-id-2","page_id":"/docs/organization/profile/organization-id","type":"heading","tags":[],"url":"/docs/organization/profile/organization-id#when-youll-need-it","content":"When you'll need it"},"5681":{"id":"/docs/organization/profile/organization-id-3","page_id":"/docs/organization/profile/organization-id","type":"heading","tags":[],"url":"/docs/organization/profile/organization-id#good-to-know","content":"Good to know"},"5682":{"id":"/docs/organization/profile/organization-id-4","page_id":"/docs/organization/profile/organization-id","type":"heading","tags":[],"url":"/docs/organization/profile/organization-id#related-topics","content":"Related topics"},"5683":{"id":"/docs/organization/profile/organization-id-5","page_id":"/docs/organization/profile/organization-id","tags":[],"type":"text","url":"/docs/organization/profile/organization-id","content":"Your **Organization ID** is the permanent, unique identifier assigned to your workspace when it's created."},"5684":{"id":"/docs/organization/profile/organization-id-6","page_id":"/docs/organization/profile/organization-id","tags":[],"type":"text","url":"/docs/organization/profile/organization-id#find-your-organization-id","content":"Go to **Settings → Organization → Profile**."},"5685":{"id":"/docs/organization/profile/organization-id-7","page_id":"/docs/organization/profile/organization-id","tags":[],"type":"text","url":"/docs/organization/profile/organization-id#find-your-organization-id","content":"Find the **Organization ID** section."},"5686":{"id":"/docs/organization/profile/organization-id-8","page_id":"/docs/organization/profile/organization-id","tags":[],"type":"text","url":"/docs/organization/profile/organization-id#find-your-organization-id","content":"Click **Copy** to copy it to your clipboard."},"5687":{"id":"/docs/organization/profile/organization-id-9","page_id":"/docs/organization/profile/organization-id","tags":[],"type":"text","url":"/docs/organization/profile/organization-id#when-youll-need-it","content":"**Support requests** — helps support locate your workspace quickly."},"5688":{"id":"/docs/organization/profile/organization-id-10","page_id":"/docs/organization/profile/organization-id","tags":[],"type":"text","url":"/docs/organization/profile/organization-id#when-youll-need-it","content":"**API integrations** — some endpoints require it."},"5689":{"id":"/docs/organization/profile/organization-id-11","page_id":"/docs/organization/profile/organization-id","tags":[],"type":"text","url":"/docs/organization/profile/organization-id#when-youll-need-it","content":"**Troubleshooting** — support may ask for it during investigations."},"5690":{"id":"/docs/organization/profile/organization-id-12","page_id":"/docs/organization/profile/organization-id","tags":[],"type":"text","url":"/docs/organization/profile/organization-id#when-youll-need-it","content":"**Account verification** — confirms ownership of your workspace."},"5691":{"id":"/docs/organization/profile/organization-id-13","page_id":"/docs/organization/profile/organization-id","tags":[],"type":"text","url":"/docs/organization/profile/organization-id#good-to-know","content":"The Organization ID can't be changed."},"5692":{"id":"/docs/organization/profile/organization-id-14","page_id":"/docs/organization/profile/organization-id","tags":[],"type":"text","url":"/docs/organization/profile/organization-id#good-to-know","content":"It isn't secret like a password, but avoid sharing it publicly."},"5693":{"id":"/docs/organization/profile/organization-id-15","page_id":"/docs/organization/profile/organization-id","tags":[],"type":"text","url":"/docs/organization/profile/organization-id#good-to-know","content":"Each workspace has its own unique ID."},"5694":{"id":"/docs/organization/profile/organization-id-16","page_id":"/docs/organization/profile/organization-id","tags":[],"type":"text","url":"/docs/organization/profile/organization-id#related-topics","content":"Organization Profile"},"5695":{"id":"/docs/organization/profile/organization-id-17","page_id":"/docs/organization/profile/organization-id","tags":[],"type":"text","url":"/docs/organization/profile/organization-id#related-topics","content":"Organization settings overview"},"5696":{"id":"/docs/organization/profile/organization-name","page_id":"/docs/organization/profile/organization-name","type":"page","content":"Organization Name","breadcrumbs":["Docs","Administer","Organization Settings","Organization Profile"],"tags":[],"url":"/docs/organization/profile/organization-name"},"5697":{"id":"/docs/organization/profile/organization-name-0","page_id":"/docs/organization/profile/organization-name","tags":[],"type":"text","url":"/docs/organization/profile/organization-name","content":"Update your organization's display name and description."},"5698":{"id":"/docs/organization/profile/organization-name-1","page_id":"/docs/organization/profile/organization-name","type":"heading","tags":[],"url":"/docs/organization/profile/organization-name#update-the-name","content":"Update the name"},"5699":{"id":"/docs/organization/profile/organization-name-2","page_id":"/docs/organization/profile/organization-name","type":"heading","tags":[],"url":"/docs/organization/profile/organization-name#where-the-name-appears","content":"Where the name appears"},"5700":{"id":"/docs/organization/profile/organization-name-3","page_id":"/docs/organization/profile/organization-name","type":"heading","tags":[],"url":"/docs/organization/profile/organization-name#update-the-description","content":"Update the description"},"5701":{"id":"/docs/organization/profile/organization-name-4","page_id":"/docs/organization/profile/organization-name","type":"heading","tags":[],"url":"/docs/organization/profile/organization-name#tips","content":"Tips"},"5702":{"id":"/docs/organization/profile/organization-name-5","page_id":"/docs/organization/profile/organization-name","type":"heading","tags":[],"url":"/docs/organization/profile/organization-name#related-topics","content":"Related topics"},"5703":{"id":"/docs/organization/profile/organization-name-6","page_id":"/docs/organization/profile/organization-name","tags":[],"type":"text","url":"/docs/organization/profile/organization-name","content":"Your **Organization Name** is the display name for your workspace. It appears throughout the app."},"5704":{"id":"/docs/organization/profile/organization-name-7","page_id":"/docs/organization/profile/organization-name","tags":[],"type":"text","url":"/docs/organization/profile/organization-name#update-the-name","content":"Go to **Settings → Organization → Profile**."},"5705":{"id":"/docs/organization/profile/organization-name-8","page_id":"/docs/organization/profile/organization-name","tags":[],"type":"text","url":"/docs/organization/profile/organization-name#update-the-name","content":"Edit the **Organization Name** field."},"5706":{"id":"/docs/organization/profile/organization-name-9","page_id":"/docs/organization/profile/organization-name","tags":[],"type":"text","url":"/docs/organization/profile/organization-name#update-the-name","content":"Click **Save**."},"5707":{"id":"/docs/organization/profile/organization-name-10","page_id":"/docs/organization/profile/organization-name","tags":[],"type":"text","url":"/docs/organization/profile/organization-name#where-the-name-appears","content":"Dashboard headers and navigation"},"5708":{"id":"/docs/organization/profile/organization-name-11","page_id":"/docs/organization/profile/organization-name","tags":[],"type":"text","url":"/docs/organization/profile/organization-name#where-the-name-appears","content":"Email notifications"},"5709":{"id":"/docs/organization/profile/organization-name-12","page_id":"/docs/organization/profile/organization-name","tags":[],"type":"text","url":"/docs/organization/profile/organization-name#where-the-name-appears","content":"AI agent context (so the AI agent understands your business)"},"5710":{"id":"/docs/organization/profile/organization-name-13","page_id":"/docs/organization/profile/organization-name","tags":[],"type":"text","url":"/docs/organization/profile/organization-name#where-the-name-appears","content":"Reports and analytics"},"5711":{"id":"/docs/organization/profile/organization-name-14","page_id":"/docs/organization/profile/organization-name","tags":[],"type":"text","url":"/docs/organization/profile/organization-name#update-the-description","content":"Go to **Settings → Organization → Profile**."},"5712":{"id":"/docs/organization/profile/organization-name-15","page_id":"/docs/organization/profile/organization-name","tags":[],"type":"text","url":"/docs/organization/profile/organization-name#update-the-description","content":"Edit the **Description** field with a short summary of your business."},"5713":{"id":"/docs/organization/profile/organization-name-16","page_id":"/docs/organization/profile/organization-name","tags":[],"type":"text","url":"/docs/organization/profile/organization-name#update-the-description","content":"Click **Save**."},"5714":{"id":"/docs/organization/profile/organization-name-17","page_id":"/docs/organization/profile/organization-name","tags":[],"type":"text","url":"/docs/organization/profile/organization-name#update-the-description","content":"A good description helps the AI agent give more accurate, on-brand answers and gives new teammates quick context."},"5715":{"id":"/docs/organization/profile/organization-name-18","page_id":"/docs/organization/profile/organization-name","tags":[],"type":"text","url":"/docs/organization/profile/organization-name#tips","content":"Use your actual business or company name."},"5716":{"id":"/docs/organization/profile/organization-name-19","page_id":"/docs/organization/profile/organization-name","tags":[],"type":"text","url":"/docs/organization/profile/organization-name#tips","content":"Keep the format consistent with how you appear on other platforms."},"5717":{"id":"/docs/organization/profile/organization-name-20","page_id":"/docs/organization/profile/organization-name","tags":[],"type":"text","url":"/docs/organization/profile/organization-name#tips","content":"Sum up what you do in one sentence in the description."},"5718":{"id":"/docs/organization/profile/organization-name-21","page_id":"/docs/organization/profile/organization-name","tags":[],"type":"text","url":"/docs/organization/profile/organization-name#tips","content":"Update if your business name or focus changes."},"5719":{"id":"/docs/organization/profile/organization-name-22","page_id":"/docs/organization/profile/organization-name","tags":[],"type":"text","url":"/docs/organization/profile/organization-name#related-topics","content":"Organization Profile"},"5720":{"id":"/docs/organization/profile/organization-name-23","page_id":"/docs/organization/profile/organization-name","tags":[],"type":"text","url":"/docs/organization/profile/organization-name#related-topics","content":"Organization settings overview"},"5721":{"id":"/docs/organization/teams","page_id":"/docs/organization/teams","type":"page","content":"Teams","breadcrumbs":["Docs","Administer","Organization Settings"],"tags":[],"url":"/docs/organization/teams"},"5722":{"id":"/docs/organization/teams-0","page_id":"/docs/organization/teams","tags":[],"type":"text","url":"/docs/organization/teams","content":"Group organization members together into named teams with shared inboxes."},"5723":{"id":"/docs/organization/teams-1","page_id":"/docs/organization/teams","type":"heading","tags":[],"url":"/docs/organization/teams#open-the-teams-page","content":"Open the Teams page"},"5724":{"id":"/docs/organization/teams-2","page_id":"/docs/organization/teams","type":"heading","tags":[],"url":"/docs/organization/teams#create-a-team","content":"Create a team"},"5725":{"id":"/docs/organization/teams-3","page_id":"/docs/organization/teams","type":"heading","tags":[],"url":"/docs/organization/teams#add-members-to-a-team","content":"Add members to a team"},"5726":{"id":"/docs/organization/teams-4","page_id":"/docs/organization/teams","type":"heading","tags":[],"url":"/docs/organization/teams#turn-on-the-team-inbox","content":"Turn on the team inbox"},"5727":{"id":"/docs/organization/teams-5","page_id":"/docs/organization/teams","type":"heading","tags":[],"url":"/docs/organization/teams#how-team-routing-works","content":"How team routing works"},"5728":{"id":"/docs/organization/teams-6","page_id":"/docs/organization/teams","type":"heading","tags":[],"url":"/docs/organization/teams#write-descriptions-that-route-well","content":"Write descriptions that route well"},"5729":{"id":"/docs/organization/teams-7","page_id":"/docs/organization/teams","type":"heading","tags":[],"url":"/docs/organization/teams#what-teams-are","content":"What teams are"},"5730":{"id":"/docs/organization/teams-8","page_id":"/docs/organization/teams","type":"heading","tags":[],"url":"/docs/organization/teams#edit-a-team","content":"Edit a team"},"5731":{"id":"/docs/organization/teams-9","page_id":"/docs/organization/teams","type":"heading","tags":[],"url":"/docs/organization/teams#remove-a-member-from-a-team","content":"Remove a member from a team"},"5732":{"id":"/docs/organization/teams-10","page_id":"/docs/organization/teams","type":"heading","tags":[],"url":"/docs/organization/teams#delete-a-team","content":"Delete a team"},"5733":{"id":"/docs/organization/teams-11","page_id":"/docs/organization/teams","type":"heading","tags":[],"url":"/docs/organization/teams#keep-teams-useful","content":"Keep teams useful"},"5734":{"id":"/docs/organization/teams-12","page_id":"/docs/organization/teams","type":"heading","tags":[],"url":"/docs/organization/teams#related-topics","content":"Related topics"},"5735":{"id":"/docs/organization/teams-13","page_id":"/docs/organization/teams","tags":[],"type":"text","url":"/docs/organization/teams","content":"Teams group organization members into named clusters you can manage in one place. With a team inbox enabled, a team also becomes a shared queue that conversations can be routed to — by hand or automatically when the AI hands over."},"5736":{"id":"/docs/organization/teams-14","page_id":"/docs/organization/teams","tags":[],"type":"text","url":"/docs/organization/teams#open-the-teams-page","content":"Go to **Settings → Organization → Teams**. You'll see every team in your organization."},"5737":{"id":"/docs/organization/teams-15","page_id":"/docs/organization/teams","tags":[],"type":"text","url":"/docs/organization/teams#create-a-team","content":"Click **Create Team** or **New Team**."},"5738":{"id":"/docs/organization/teams-16","page_id":"/docs/organization/teams","tags":[],"type":"text","url":"/docs/organization/teams#create-a-team","content":"Fill in:"},"5739":{"id":"/docs/organization/teams-17","page_id":"/docs/organization/teams","tags":[],"type":"text","url":"/docs/organization/teams#create-a-team","content":"**Name** — descriptive (e.g. \"Customer Support\", \"Sales Team\", \"Technical Support\")."},"5740":{"id":"/docs/organization/teams-18","page_id":"/docs/organization/teams","tags":[],"type":"text","url":"/docs/organization/teams#create-a-team","content":"**Description** (optional) — what this team handles. Write this carefully if you use team inboxes: the AI uses descriptions to pick which team gets a handover."},"5741":{"id":"/docs/organization/teams-19","page_id":"/docs/organization/teams","tags":[],"type":"text","url":"/docs/organization/teams#create-a-team","content":"Click **Create**."},"5742":{"id":"/docs/organization/teams-20","page_id":"/docs/organization/teams","tags":[],"type":"text","url":"/docs/organization/teams#add-members-to-a-team","content":"Open the team you want to edit."},"5743":{"id":"/docs/organization/teams-21","page_id":"/docs/organization/teams","tags":[],"type":"text","url":"/docs/organization/teams#add-members-to-a-team","content":"Click **Add Members** or **Manage Members**."},"5744":{"id":"/docs/organization/teams-22","page_id":"/docs/organization/teams","tags":[],"type":"text","url":"/docs/organization/teams#add-members-to-a-team","content":"Select members from your organization."},"5745":{"id":"/docs/organization/teams-23","page_id":"/docs/organization/teams","tags":[],"type":"text","url":"/docs/organization/teams#add-members-to-a-team","content":"Click **Save** or **Add**."},"5746":{"id":"/docs/organization/teams-24","page_id":"/docs/organization/teams","tags":[],"type":"text","url":"/docs/organization/teams#add-members-to-a-team","content":"Team membership is for organizing people. **Anyone with inbox access can open every team inbox** — visibility is not limited to that team's members."},"5747":{"id":"/docs/organization/teams-25","page_id":"/docs/organization/teams","tags":[],"type":"text","url":"/docs/organization/teams#turn-on-the-team-inbox","content":"Team inboxes are available on the **Starter** plan and above — including Shopify-billed workspaces. On Basic, the toggle stays disabled and no team inbox appears."},"5748":{"id":"/docs/organization/teams-26","page_id":"/docs/organization/teams","tags":[],"type":"text","url":"/docs/organization/teams#turn-on-the-team-inbox","content":"Each team can have its own **shared inbox** — a place where conversations routed to the team collect so your workspace can work them from one queue."},"5749":{"id":"/docs/organization/teams-27","page_id":"/docs/organization/teams","tags":[],"type":"text","url":"/docs/organization/teams#turn-on-the-team-inbox","content":"Go to **Settings → Organization → Teams**."},"5750":{"id":"/docs/organization/teams-28","page_id":"/docs/organization/teams","tags":[],"type":"text","url":"/docs/organization/teams#turn-on-the-team-inbox","content":"Find the team in the list."},"5751":{"id":"/docs/organization/teams-29","page_id":"/docs/organization/teams","tags":[],"type":"text","url":"/docs/organization/teams#turn-on-the-team-inbox","content":"Switch on the **Team inbox** toggle in that row."},"5752":{"id":"/docs/organization/teams-30","page_id":"/docs/organization/teams","tags":[],"type":"text","url":"/docs/organization/teams#turn-on-the-team-inbox","content":"Once enabled:"},"5753":{"id":"/docs/organization/teams-31","page_id":"/docs/organization/teams","tags":[],"type":"text","url":"/docs/organization/teams#turn-on-the-team-inbox","content":"The team appears under **Team Inboxes** in the left sidebar, with an open-conversation count"},"5754":{"id":"/docs/organization/teams-32","page_id":"/docs/organization/teams","tags":[],"type":"text","url":"/docs/organization/teams#turn-on-the-team-inbox","content":"Agents can route conversations to it from the conversation **Team** section or the command palette (see Inbox)"},"5755":{"id":"/docs/organization/teams-33","page_id":"/docs/organization/teams","tags":[],"type":"text","url":"/docs/organization/teams#turn-on-the-team-inbox","content":"The AI can automatically route handovers into it when a team's description matches the reason for escalating (see AI Agent → Handover)"},"5756":{"id":"/docs/organization/teams-34","page_id":"/docs/organization/teams","tags":[],"type":"text","url":"/docs/organization/teams#turn-on-the-team-inbox","content":"Switch the toggle off to hide the inbox from the sidebar again. Conversations already routed to the team keep that assignment until you change it."},"5757":{"id":"/docs/organization/teams-35","page_id":"/docs/organization/teams","tags":[],"type":"text","url":"/docs/organization/teams#how-team-routing-works","content":"Team assignment is separate from who owns the conversation:"},"5758":{"id":"/docs/organization/teams-36","page_id":"/docs/organization/teams","tags":[],"type":"text","url":"/docs/organization/teams#how-team-routing-works","content":"Action"},"5759":{"id":"/docs/organization/teams-37","page_id":"/docs/organization/teams","tags":[],"type":"text","url":"/docs/organization/teams#how-team-routing-works","content":"What happens"},"5760":{"id":"/docs/organization/teams-38","page_id":"/docs/organization/teams","tags":[],"type":"text","url":"/docs/organization/teams#how-team-routing-works","content":"**You route to a team** (sidebar or command palette)"},"5761":{"id":"/docs/organization/teams-39","page_id":"/docs/organization/teams","tags":[],"type":"text","url":"/docs/organization/teams#how-team-routing-works","content":"Conversation joins that team's inbox. The current agent stays assigned."},"5762":{"id":"/docs/organization/teams-40","page_id":"/docs/organization/teams","tags":[],"type":"text","url":"/docs/organization/teams#how-team-routing-works","content":"**AI hands over to a team**"},"5763":{"id":"/docs/organization/teams-41","page_id":"/docs/organization/teams","tags":[],"type":"text","url":"/docs/organization/teams#how-team-routing-works","content":"Conversation joins that team's inbox. The AI (or human) assignee is cleared so the team owns the queue."},"5764":{"id":"/docs/organization/teams-42","page_id":"/docs/organization/teams","tags":[],"type":"text","url":"/docs/organization/teams#how-team-routing-works","content":"**Remove from team**"},"5765":{"id":"/docs/organization/teams-43","page_id":"/docs/organization/teams","tags":[],"type":"text","url":"/docs/organization/teams#how-team-routing-works","content":"Conversation leaves the team inbox. The individual assignee is unchanged."},"5766":{"id":"/docs/organization/teams-44","page_id":"/docs/organization/teams","tags":[],"type":"text","url":"/docs/organization/teams#how-team-routing-works","content":"A conversation can sit in a team inbox **and** be assigned to a specific person. If it's in a team inbox but nobody is assigned yet, it also shows up in **Queued**."},"5767":{"id":"/docs/organization/teams-45","page_id":"/docs/organization/teams","tags":[],"type":"text","url":"/docs/organization/teams#write-descriptions-that-route-well","content":"When the AI decides to hand a conversation to a human, it picks a team by matching the handover reason against each inbox-enabled team's **description**. If nothing clearly fits, the conversation goes to the general **Queued** view instead."},"5768":{"id":"/docs/organization/teams-46","page_id":"/docs/organization/teams","tags":[],"type":"text","url":"/docs/organization/teams#write-descriptions-that-route-well","content":"Good descriptions state what the team handles in plain language:"},"5769":{"id":"/docs/organization/teams-47","page_id":"/docs/organization/teams","tags":[],"type":"text","url":"/docs/organization/teams#write-descriptions-that-route-well","content":"\"Handles billing disputes, refunds, and invoice questions\""},"5770":{"id":"/docs/organization/teams-48","page_id":"/docs/organization/teams","tags":[],"type":"text","url":"/docs/organization/teams#write-descriptions-that-route-well","content":"\"Technical product issues, bugs, and account access\""},"5771":{"id":"/docs/organization/teams-49","page_id":"/docs/organization/teams","tags":[],"type":"text","url":"/docs/organization/teams#write-descriptions-that-route-well","content":"\"Sales inquiries, demos, and pricing\""},"5772":{"id":"/docs/organization/teams-50","page_id":"/docs/organization/teams","tags":[],"type":"text","url":"/docs/organization/teams#write-descriptions-that-route-well","content":"Vague descriptions like \"Support\" or an empty description make accurate auto-routing harder. See AI Agent for the full handover flow."},"5773":{"id":"/docs/organization/teams-51","page_id":"/docs/organization/teams","tags":[],"type":"text","url":"/docs/organization/teams#what-teams-are","content":"A team is a named group with an optional description and a list of members. Beyond organizing who's who, a team with its inbox enabled also acts as a **shared inbox** that conversations can be routed to."},"5774":{"id":"/docs/organization/teams-52","page_id":"/docs/organization/teams","tags":[],"type":"text","url":"/docs/organization/teams#edit-a-team","content":"Find the team in the list."},"5775":{"id":"/docs/organization/teams-53","page_id":"/docs/organization/teams","tags":[],"type":"text","url":"/docs/organization/teams#edit-a-team","content":"Click **Edit** or the team name."},"5776":{"id":"/docs/organization/teams-54","page_id":"/docs/organization/teams","tags":[],"type":"text","url":"/docs/organization/teams#edit-a-team","content":"Update the name or description."},"5777":{"id":"/docs/organization/teams-55","page_id":"/docs/organization/teams","tags":[],"type":"text","url":"/docs/organization/teams#edit-a-team","content":"Click **Save**."},"5778":{"id":"/docs/organization/teams-56","page_id":"/docs/organization/teams","tags":[],"type":"text","url":"/docs/organization/teams#remove-a-member-from-a-team","content":"Open the team."},"5779":{"id":"/docs/organization/teams-57","page_id":"/docs/organization/teams","tags":[],"type":"text","url":"/docs/organization/teams#remove-a-member-from-a-team","content":"Find the member you want to remove."},"5780":{"id":"/docs/organization/teams-58","page_id":"/docs/organization/teams","tags":[],"type":"text","url":"/docs/organization/teams#remove-a-member-from-a-team","content":"Click **Remove** or use the actions menu."},"5781":{"id":"/docs/organization/teams-59","page_id":"/docs/organization/teams","tags":[],"type":"text","url":"/docs/organization/teams#remove-a-member-from-a-team","content":"Confirm."},"5782":{"id":"/docs/organization/teams-60","page_id":"/docs/organization/teams","tags":[],"type":"text","url":"/docs/organization/teams#delete-a-team","content":"Find the team in the list."},"5783":{"id":"/docs/organization/teams-61","page_id":"/docs/organization/teams","tags":[],"type":"text","url":"/docs/organization/teams#delete-a-team","content":"Click **Delete** or use the actions menu."},"5784":{"id":"/docs/organization/teams-62","page_id":"/docs/organization/teams","tags":[],"type":"text","url":"/docs/organization/teams#delete-a-team","content":"Confirm."},"5785":{"id":"/docs/organization/teams-63","page_id":"/docs/organization/teams","tags":[],"type":"text","url":"/docs/organization/teams#delete-a-team","content":"> **Note** — deleting a team doesn't remove members from your organization. It only removes the team grouping."},"5786":{"id":"/docs/organization/teams-64","page_id":"/docs/organization/teams","tags":[],"type":"text","url":"/docs/organization/teams#keep-teams-useful","content":"**Clear names** — describe the team's purpose at a glance."},"5787":{"id":"/docs/organization/teams-65","page_id":"/docs/organization/teams","tags":[],"type":"text","url":"/docs/organization/teams#keep-teams-useful","content":"**Specific descriptions** — spell out what each team handles so AI handovers land in the right inbox."},"5788":{"id":"/docs/organization/teams-66","page_id":"/docs/organization/teams","tags":[],"type":"text","url":"/docs/organization/teams#keep-teams-useful","content":"**Manageable size** — keep teams small enough to collaborate effectively."},"5789":{"id":"/docs/organization/teams-67","page_id":"/docs/organization/teams","tags":[],"type":"text","url":"/docs/organization/teams#keep-teams-useful","content":"**Review regularly** — check membership periodically so it stays relevant."},"5790":{"id":"/docs/organization/teams-68","page_id":"/docs/organization/teams","tags":[],"type":"text","url":"/docs/organization/teams#keep-teams-useful","content":"**Only enable inboxes you need** — each enabled team appears in the sidebar and becomes a candidate for AI routing."},"5791":{"id":"/docs/organization/teams-69","page_id":"/docs/organization/teams","tags":[],"type":"text","url":"/docs/organization/teams#related-topics","content":"Inbox — Team Inboxes sidebar and manual routing"},"5792":{"id":"/docs/organization/teams-70","page_id":"/docs/organization/teams","tags":[],"type":"text","url":"/docs/organization/teams#related-topics","content":"AI Agent — Automatic assignment to teams on handover"},"5793":{"id":"/docs/organization/teams-71","page_id":"/docs/organization/teams","tags":[],"type":"text","url":"/docs/organization/teams#related-topics","content":"Members — Who has access to the workspace"},"5794":{"id":"/docs/organization/teams-72","page_id":"/docs/organization/teams","tags":[],"type":"text","url":"/docs/organization/teams#related-topics","content":"Billing — Plan features including team inboxes"},"5795":{"id":"/docs/presets/canned-responses","page_id":"/docs/presets/canned-responses","type":"page","content":"Canned Responses","breadcrumbs":["Docs","Administer","Presets"],"tags":[],"url":"/docs/presets/canned-responses"},"5796":{"id":"/docs/presets/canned-responses-0","page_id":"/docs/presets/canned-responses","tags":[],"type":"text","url":"/docs/presets/canned-responses","content":"Create reusable reply templates and insert them instantly into conversations."},"5797":{"id":"/docs/presets/canned-responses-1","page_id":"/docs/presets/canned-responses","type":"heading","tags":[],"url":"/docs/presets/canned-responses#where-canned-responses-appear","content":"Where canned responses appear"},"5798":{"id":"/docs/presets/canned-responses-2","page_id":"/docs/presets/canned-responses","type":"heading","tags":[],"url":"/docs/presets/canned-responses#manage-canned-responses","content":"Manage canned responses"},"5799":{"id":"/docs/presets/canned-responses-3","page_id":"/docs/presets/canned-responses","type":"heading","tags":[],"url":"/docs/presets/canned-responses#open-the-canned-responses-page","content":"Open the Canned Responses page"},"5800":{"id":"/docs/presets/canned-responses-4","page_id":"/docs/presets/canned-responses","type":"heading","tags":[],"url":"/docs/presets/canned-responses#create-a-canned-response","content":"Create a canned response"},"5801":{"id":"/docs/presets/canned-responses-5","page_id":"/docs/presets/canned-responses","type":"heading","tags":[],"url":"/docs/presets/canned-responses#edit-a-canned-response","content":"Edit a canned response"},"5802":{"id":"/docs/presets/canned-responses-6","page_id":"/docs/presets/canned-responses","type":"heading","tags":[],"url":"/docs/presets/canned-responses#delete-canned-responses","content":"Delete canned responses"},"5803":{"id":"/docs/presets/canned-responses-7","page_id":"/docs/presets/canned-responses","type":"heading","tags":[],"url":"/docs/presets/canned-responses#insert-a-canned-response-into-a-conversation","content":"Insert a canned response into a conversation"},"5804":{"id":"/docs/presets/canned-responses-8","page_id":"/docs/presets/canned-responses","type":"heading","tags":[],"url":"/docs/presets/canned-responses#writing-canned-responses-that-work","content":"Writing canned responses that work"},"5805":{"id":"/docs/presets/canned-responses-9","page_id":"/docs/presets/canned-responses","tags":[],"type":"text","url":"/docs/presets/canned-responses","content":"Canned responses are reusable message templates that help your team answer common questions faster and more consistently."},"5806":{"id":"/docs/presets/canned-responses-10","page_id":"/docs/presets/canned-responses","tags":[],"type":"text","url":"/docs/presets/canned-responses","content":"They're managed at the organization level and can be inserted directly into any reply."},"5807":{"id":"/docs/presets/canned-responses-11","page_id":"/docs/presets/canned-responses","tags":[],"type":"text","url":"/docs/presets/canned-responses#where-canned-responses-appear","content":"**In the Inbox** — While replying to a customer, type `/` at the **start of a line** or **right after a space** in the reply box. The **Insert Canned Response** menu opens; search by title and select a response to insert its full text."},"5808":{"id":"/docs/presets/canned-responses-12","page_id":"/docs/presets/canned-responses","tags":[],"type":"text","url":"/docs/presets/canned-responses#where-canned-responses-appear","content":"**In Settings** — Go to **Settings → Presets → Canned Response** to create, edit, or delete them."},"5809":{"id":"/docs/presets/canned-responses-13","page_id":"/docs/presets/canned-responses","tags":[],"type":"text","url":"/docs/presets/canned-responses#open-the-canned-responses-page","content":"In the left sidebar, click **Settings**."},"5810":{"id":"/docs/presets/canned-responses-14","page_id":"/docs/presets/canned-responses","tags":[],"type":"text","url":"/docs/presets/canned-responses#open-the-canned-responses-page","content":"Under **Presets**, select **Canned Response**."},"5811":{"id":"/docs/presets/canned-responses-15","page_id":"/docs/presets/canned-responses","tags":[],"type":"text","url":"/docs/presets/canned-responses#open-the-canned-responses-page","content":"You'll see a table listing all existing canned responses."},"5812":{"id":"/docs/presets/canned-responses-16","page_id":"/docs/presets/canned-responses","tags":[],"type":"text","url":"/docs/presets/canned-responses#open-the-canned-responses-page","content":"The table shows:"},"5813":{"id":"/docs/presets/canned-responses-17","page_id":"/docs/presets/canned-responses","tags":[],"type":"text","url":"/docs/presets/canned-responses#open-the-canned-responses-page","content":"**Title** – The name of the canned response."},"5814":{"id":"/docs/presets/canned-responses-18","page_id":"/docs/presets/canned-responses","tags":[],"type":"text","url":"/docs/presets/canned-responses#open-the-canned-responses-page","content":"**Response** – A preview of the content (hover to see the full text)."},"5815":{"id":"/docs/presets/canned-responses-19","page_id":"/docs/presets/canned-responses","tags":[],"type":"text","url":"/docs/presets/canned-responses#open-the-canned-responses-page","content":"**Actions** – Edit button for each canned response."},"5816":{"id":"/docs/presets/canned-responses-20","page_id":"/docs/presets/canned-responses","tags":[],"type":"text","url":"/docs/presets/canned-responses#open-the-canned-responses-page","content":"**Selection Checkboxes** – For bulk deletion."},"5817":{"id":"/docs/presets/canned-responses-21","page_id":"/docs/presets/canned-responses","tags":[],"type":"text","url":"/docs/presets/canned-responses#create-a-canned-response","content":"On the Canned Response page, click **Add Response**."},"5818":{"id":"/docs/presets/canned-responses-22","page_id":"/docs/presets/canned-responses","tags":[],"type":"text","url":"/docs/presets/canned-responses#create-a-canned-response","content":"The **Add Canned Response** drawer opens with:"},"5819":{"id":"/docs/presets/canned-responses-23","page_id":"/docs/presets/canned-responses","tags":[],"type":"text","url":"/docs/presets/canned-responses#create-a-canned-response","content":"**Title**:"},"5820":{"id":"/docs/presets/canned-responses-24","page_id":"/docs/presets/canned-responses","tags":[],"type":"text","url":"/docs/presets/canned-responses#create-a-canned-response","content":"Short, descriptive name (for example: \"Welcome Message\", \"Refund Policy\", \"Support Hours\")."},"5821":{"id":"/docs/presets/canned-responses-25","page_id":"/docs/presets/canned-responses","tags":[],"type":"text","url":"/docs/presets/canned-responses#create-a-canned-response","content":"Must be at least **3** characters and up to **48** characters."},"5822":{"id":"/docs/presets/canned-responses-26","page_id":"/docs/presets/canned-responses","tags":[],"type":"text","url":"/docs/presets/canned-responses#create-a-canned-response","content":"**Content**:"},"5823":{"id":"/docs/presets/canned-responses-27","page_id":"/docs/presets/canned-responses","tags":[],"type":"text","url":"/docs/presets/canned-responses#create-a-canned-response","content":"The full reply text that will be inserted in conversations."},"5824":{"id":"/docs/presets/canned-responses-28","page_id":"/docs/presets/canned-responses","tags":[],"type":"text","url":"/docs/presets/canned-responses#create-a-canned-response","content":"Must be at least **2** characters and up to **1000** characters."},"5825":{"id":"/docs/presets/canned-responses-29","page_id":"/docs/presets/canned-responses","tags":[],"type":"text","url":"/docs/presets/canned-responses#create-a-canned-response","content":"Fill in **Title** and **Content**."},"5826":{"id":"/docs/presets/canned-responses-30","page_id":"/docs/presets/canned-responses","tags":[],"type":"text","url":"/docs/presets/canned-responses#create-a-canned-response","content":"Click **Submit**."},"5827":{"id":"/docs/presets/canned-responses-31","page_id":"/docs/presets/canned-responses","tags":[],"type":"text","url":"/docs/presets/canned-responses#create-a-canned-response","content":"If everything is valid:"},"5828":{"id":"/docs/presets/canned-responses-32","page_id":"/docs/presets/canned-responses","tags":[],"type":"text","url":"/docs/presets/canned-responses#create-a-canned-response","content":"The canned response is saved for your organization."},"5829":{"id":"/docs/presets/canned-responses-33","page_id":"/docs/presets/canned-responses","tags":[],"type":"text","url":"/docs/presets/canned-responses#create-a-canned-response","content":"The list refreshes to show the new entry."},"5830":{"id":"/docs/presets/canned-responses-34","page_id":"/docs/presets/canned-responses","tags":[],"type":"text","url":"/docs/presets/canned-responses#create-a-canned-response","content":"A success message confirms it was added."},"5831":{"id":"/docs/presets/canned-responses-35","page_id":"/docs/presets/canned-responses","tags":[],"type":"text","url":"/docs/presets/canned-responses#edit-a-canned-response","content":"Go to **Settings → Presets → Canned Response**."},"5832":{"id":"/docs/presets/canned-responses-36","page_id":"/docs/presets/canned-responses","tags":[],"type":"text","url":"/docs/presets/canned-responses#edit-a-canned-response","content":"In the list, find the response you want to edit."},"5833":{"id":"/docs/presets/canned-responses-37","page_id":"/docs/presets/canned-responses","tags":[],"type":"text","url":"/docs/presets/canned-responses#edit-a-canned-response","content":"Click **Edit** in the Actions column."},"5834":{"id":"/docs/presets/canned-responses-38","page_id":"/docs/presets/canned-responses","tags":[],"type":"text","url":"/docs/presets/canned-responses#edit-a-canned-response","content":"In the **Edit Canned Response** drawer:"},"5835":{"id":"/docs/presets/canned-responses-39","page_id":"/docs/presets/canned-responses","tags":[],"type":"text","url":"/docs/presets/canned-responses#edit-a-canned-response","content":"Update the **Title** (3–48 characters)."},"5836":{"id":"/docs/presets/canned-responses-40","page_id":"/docs/presets/canned-responses","tags":[],"type":"text","url":"/docs/presets/canned-responses#edit-a-canned-response","content":"Update the **Content** (2–1000 characters)."},"5837":{"id":"/docs/presets/canned-responses-41","page_id":"/docs/presets/canned-responses","tags":[],"type":"text","url":"/docs/presets/canned-responses#edit-a-canned-response","content":"Click **Submit** to save changes."},"5838":{"id":"/docs/presets/canned-responses-42","page_id":"/docs/presets/canned-responses","tags":[],"type":"text","url":"/docs/presets/canned-responses#edit-a-canned-response","content":"After saving:"},"5839":{"id":"/docs/presets/canned-responses-43","page_id":"/docs/presets/canned-responses","tags":[],"type":"text","url":"/docs/presets/canned-responses#edit-a-canned-response","content":"The list updates with the new title/content."},"5840":{"id":"/docs/presets/canned-responses-44","page_id":"/docs/presets/canned-responses","tags":[],"type":"text","url":"/docs/presets/canned-responses#edit-a-canned-response","content":"The updated canned response will be used the next time agents insert it in conversations."},"5841":{"id":"/docs/presets/canned-responses-45","page_id":"/docs/presets/canned-responses","tags":[],"type":"text","url":"/docs/presets/canned-responses#delete-canned-responses","content":"On the Canned Response page, use the **checkboxes** to select one or more entries."},"5842":{"id":"/docs/presets/canned-responses-46","page_id":"/docs/presets/canned-responses","tags":[],"type":"text","url":"/docs/presets/canned-responses#delete-canned-responses","content":"Use the top checkbox to select or deselect all visible rows."},"5843":{"id":"/docs/presets/canned-responses-47","page_id":"/docs/presets/canned-responses","tags":[],"type":"text","url":"/docs/presets/canned-responses#delete-canned-responses","content":"When there is at least one selected item, an **action bar** appears at the bottom."},"5844":{"id":"/docs/presets/canned-responses-48","page_id":"/docs/presets/canned-responses","tags":[],"type":"text","url":"/docs/presets/canned-responses#delete-canned-responses","content":"Click **Delete**."},"5845":{"id":"/docs/presets/canned-responses-49","page_id":"/docs/presets/canned-responses","tags":[],"type":"text","url":"/docs/presets/canned-responses#delete-canned-responses","content":"Confirm the deletion."},"5846":{"id":"/docs/presets/canned-responses-50","page_id":"/docs/presets/canned-responses","tags":[],"type":"text","url":"/docs/presets/canned-responses#delete-canned-responses","content":"Once deleted:"},"5847":{"id":"/docs/presets/canned-responses-51","page_id":"/docs/presets/canned-responses","tags":[],"type":"text","url":"/docs/presets/canned-responses#delete-canned-responses","content":"The canned responses are permanently removed from your organization."},"5848":{"id":"/docs/presets/canned-responses-52","page_id":"/docs/presets/canned-responses","tags":[],"type":"text","url":"/docs/presets/canned-responses#delete-canned-responses","content":"They will no longer appear in the **Insert Canned Response** menu in conversations."},"5849":{"id":"/docs/presets/canned-responses-53","page_id":"/docs/presets/canned-responses","tags":[],"type":"text","url":"/docs/presets/canned-responses#insert-a-canned-response-into-a-conversation","content":"Agents insert canned responses by typing `/` in the reply box. See Chat window and functionalities for the full flow."},"5850":{"id":"/docs/presets/canned-responses-54","page_id":"/docs/presets/canned-responses","tags":[],"type":"text","url":"/docs/presets/canned-responses#insert-a-canned-response-into-a-conversation","content":"> **Tip**: Keep titles short and descriptive so agents can quickly find the right canned response by typing a few characters."},"5851":{"id":"/docs/presets/canned-responses-55","page_id":"/docs/presets/canned-responses","tags":[],"type":"text","url":"/docs/presets/canned-responses#writing-canned-responses-that-work","content":"**Standardize titles** — clear, consistent naming (e.g. \"Shipping Policy – US\", \"Shipping Policy – International\")."},"5852":{"id":"/docs/presets/canned-responses-56","page_id":"/docs/presets/canned-responses","tags":[],"type":"text","url":"/docs/presets/canned-responses#writing-canned-responses-that-work","content":"**Keep content fresh** — review periodically so policies, prices, and links stay accurate."},"5853":{"id":"/docs/presets/canned-responses-57","page_id":"/docs/presets/canned-responses","tags":[],"type":"text","url":"/docs/presets/canned-responses#writing-canned-responses-that-work","content":"**Don't over-create** — only ship templates you actually use; too many makes search slower for agents."},"5854":{"id":"/docs/presets/canned-responses-58","page_id":"/docs/presets/canned-responses","tags":[],"type":"text","url":"/docs/presets/canned-responses#writing-canned-responses-that-work","content":"**Personalize before sending** — treat canned responses as a starting point and add the name, order details, or context before hitting send."},"5855":{"id":"/docs/presets/contact-stages","page_id":"/docs/presets/contact-stages","type":"page","content":"Contact Stages","breadcrumbs":["Docs","Administer","Presets"],"tags":[],"url":"/docs/presets/contact-stages"},"5856":{"id":"/docs/presets/contact-stages-0","page_id":"/docs/presets/contact-stages","tags":[],"type":"text","url":"/docs/presets/contact-stages","content":"Define the stages a contact moves through in your pipeline."},"5857":{"id":"/docs/presets/contact-stages-1","page_id":"/docs/presets/contact-stages","tags":[],"type":"text","url":"/docs/presets/contact-stages","content":"Contact stages describe where a contact sits in your pipeline, so you can filter, segment, and report on them by stage."},"5858":{"id":"/docs/presets/contact-stages-2","page_id":"/docs/presets/contact-stages","tags":[],"type":"text","url":"/docs/presets/contact-stages","content":"This page is being written. In the meantime, ask us at support\\@cloodot.com."},"5859":{"id":"/docs/presets/custom-fields","page_id":"/docs/presets/custom-fields","type":"page","content":"Custom Fields","breadcrumbs":["Docs","Administer","Presets"],"tags":[],"url":"/docs/presets/custom-fields"},"5860":{"id":"/docs/presets/custom-fields-0","page_id":"/docs/presets/custom-fields","tags":[],"type":"text","url":"/docs/presets/custom-fields","content":"Add extra fields to contacts and conversations to store more context."},"5861":{"id":"/docs/presets/custom-fields-1","page_id":"/docs/presets/custom-fields","type":"heading","tags":[],"url":"/docs/presets/custom-fields#open-the-custom-fields-page","content":"Open the Custom Fields page"},"5862":{"id":"/docs/presets/custom-fields-2","page_id":"/docs/presets/custom-fields","type":"heading","tags":[],"url":"/docs/presets/custom-fields#contact-fields","content":"Contact fields"},"5863":{"id":"/docs/presets/custom-fields-3","page_id":"/docs/presets/custom-fields","type":"heading","tags":[],"url":"/docs/presets/custom-fields#create-a-contact-custom-field","content":"Create a contact custom field"},"5864":{"id":"/docs/presets/custom-fields-4","page_id":"/docs/presets/custom-fields","type":"heading","tags":[],"url":"/docs/presets/custom-fields#update-a-contact-custom-field","content":"Update a contact custom field"},"5865":{"id":"/docs/presets/custom-fields-5","page_id":"/docs/presets/custom-fields","type":"heading","tags":[],"url":"/docs/presets/custom-fields#delete-contact-custom-fields","content":"Delete contact custom fields"},"5866":{"id":"/docs/presets/custom-fields-6","page_id":"/docs/presets/custom-fields","type":"heading","tags":[],"url":"/docs/presets/custom-fields#conversation-fields","content":"Conversation fields"},"5867":{"id":"/docs/presets/custom-fields-7","page_id":"/docs/presets/custom-fields","type":"heading","tags":[],"url":"/docs/presets/custom-fields#create-a-conversation-custom-field","content":"Create a conversation custom field"},"5868":{"id":"/docs/presets/custom-fields-8","page_id":"/docs/presets/custom-fields","type":"heading","tags":[],"url":"/docs/presets/custom-fields#update-a-conversation-custom-field","content":"Update a conversation custom field"},"5869":{"id":"/docs/presets/custom-fields-9","page_id":"/docs/presets/custom-fields","type":"heading","tags":[],"url":"/docs/presets/custom-fields#delete-conversation-custom-fields","content":"Delete conversation custom fields"},"5870":{"id":"/docs/presets/custom-fields-10","page_id":"/docs/presets/custom-fields","type":"heading","tags":[],"url":"/docs/presets/custom-fields#filling-in-field-values","content":"Filling in field values"},"5871":{"id":"/docs/presets/custom-fields-11","page_id":"/docs/presets/custom-fields","type":"heading","tags":[],"url":"/docs/presets/custom-fields#using-custom-fields-elsewhere","content":"Using custom fields elsewhere"},"5872":{"id":"/docs/presets/custom-fields-12","page_id":"/docs/presets/custom-fields","type":"heading","tags":[],"url":"/docs/presets/custom-fields#related-features","content":"Related features"},"5873":{"id":"/docs/presets/custom-fields-13","page_id":"/docs/presets/custom-fields","tags":[],"type":"text","url":"/docs/presets/custom-fields","content":"Custom fields store extra information that the default contact or conversation fields don't cover."},"5874":{"id":"/docs/presets/custom-fields-14","page_id":"/docs/presets/custom-fields","tags":[],"type":"text","url":"/docs/presets/custom-fields","content":"They live on a single settings page with two tabs."},"5875":{"id":"/docs/presets/custom-fields-15","page_id":"/docs/presets/custom-fields","tags":[],"type":"text","url":"/docs/presets/custom-fields#open-the-custom-fields-page","content":"Go to **Settings → Presets → Custom Fields**."},"5876":{"id":"/docs/presets/custom-fields-16","page_id":"/docs/presets/custom-fields","tags":[],"type":"text","url":"/docs/presets/custom-fields#open-the-custom-fields-page","content":"You'll see two tabs:"},"5877":{"id":"/docs/presets/custom-fields-17","page_id":"/docs/presets/custom-fields","tags":[],"type":"text","url":"/docs/presets/custom-fields#open-the-custom-fields-page","content":"**Contact Fields** — Extra data for individual contacts."},"5878":{"id":"/docs/presets/custom-fields-18","page_id":"/docs/presets/custom-fields","tags":[],"type":"text","url":"/docs/presets/custom-fields#open-the-custom-fields-page","content":"**Conversation Fields** — Extra data for conversations/sessions."},"5879":{"id":"/docs/presets/custom-fields-19","page_id":"/docs/presets/custom-fields","tags":[],"type":"text","url":"/docs/presets/custom-fields#contact-fields","content":"Use **Contact Fields** to store attributes like customer type, city, plan, CRM ID, or any other contact-level info."},"5880":{"id":"/docs/presets/custom-fields-20","page_id":"/docs/presets/custom-fields","tags":[],"type":"text","url":"/docs/presets/custom-fields#create-a-contact-custom-field","content":"Open **Settings → Presets → Custom Fields → Contact Fields** tab."},"5881":{"id":"/docs/presets/custom-fields-21","page_id":"/docs/presets/custom-fields","tags":[],"type":"text","url":"/docs/presets/custom-fields#create-a-contact-custom-field","content":"Click **Create field**."},"5882":{"id":"/docs/presets/custom-fields-22","page_id":"/docs/presets/custom-fields","tags":[],"type":"text","url":"/docs/presets/custom-fields#create-a-contact-custom-field","content":"In the drawer:"},"5883":{"id":"/docs/presets/custom-fields-23","page_id":"/docs/presets/custom-fields","tags":[],"type":"text","url":"/docs/presets/custom-fields#create-a-contact-custom-field","content":"**Name**: Short, clear label (for example: \"Plan Type\", \"City\", \"Customer Tier\"). Must be unique within your workspace."},"5884":{"id":"/docs/presets/custom-fields-24","page_id":"/docs/presets/custom-fields","tags":[],"type":"text","url":"/docs/presets/custom-fields#create-a-contact-custom-field","content":"**Description** (optional): Explain what the field is for and how it should be used."},"5885":{"id":"/docs/presets/custom-fields-25","page_id":"/docs/presets/custom-fields","tags":[],"type":"text","url":"/docs/presets/custom-fields#create-a-contact-custom-field","content":"**Type**: Choose the data type:"},"5886":{"id":"/docs/presets/custom-fields-26","page_id":"/docs/presets/custom-fields","tags":[],"type":"text","url":"/docs/presets/custom-fields#create-a-contact-custom-field","content":"Text, Number, Date, Boolean"},"5887":{"id":"/docs/presets/custom-fields-27","page_id":"/docs/presets/custom-fields","tags":[],"type":"text","url":"/docs/presets/custom-fields#create-a-contact-custom-field","content":"Select / Multi-select (you must add at least one option)"},"5888":{"id":"/docs/presets/custom-fields-28","page_id":"/docs/presets/custom-fields","tags":[],"type":"text","url":"/docs/presets/custom-fields#create-a-contact-custom-field","content":"URL, Email, Phone"},"5889":{"id":"/docs/presets/custom-fields-29","page_id":"/docs/presets/custom-fields","tags":[],"type":"text","url":"/docs/presets/custom-fields#create-a-contact-custom-field","content":"**Options** (for Select / Multi-select): Add one or more choices (for example: Basic, Pro, Enterprise)."},"5890":{"id":"/docs/presets/custom-fields-30","page_id":"/docs/presets/custom-fields","tags":[],"type":"text","url":"/docs/presets/custom-fields#create-a-contact-custom-field","content":"**Required** (if shown): Choose whether this field must be filled when editing a contact."},"5891":{"id":"/docs/presets/custom-fields-31","page_id":"/docs/presets/custom-fields","tags":[],"type":"text","url":"/docs/presets/custom-fields#create-a-contact-custom-field","content":"**AI Extraction**: Turn on if you want the AI agent to auto-fill this field from conversation context where possible."},"5892":{"id":"/docs/presets/custom-fields-32","page_id":"/docs/presets/custom-fields","tags":[],"type":"text","url":"/docs/presets/custom-fields#create-a-contact-custom-field","content":"Click **Create / Save** to add the field."},"5893":{"id":"/docs/presets/custom-fields-33","page_id":"/docs/presets/custom-fields","tags":[],"type":"text","url":"/docs/presets/custom-fields#create-a-contact-custom-field","content":"The new field appears in the Contact Fields table and becomes available in places like the Contacts table and contact sidebars."},"5894":{"id":"/docs/presets/custom-fields-34","page_id":"/docs/presets/custom-fields","tags":[],"type":"text","url":"/docs/presets/custom-fields#update-a-contact-custom-field","content":"Stay on the **Contact Fields** tab."},"5895":{"id":"/docs/presets/custom-fields-35","page_id":"/docs/presets/custom-fields","tags":[],"type":"text","url":"/docs/presets/custom-fields#update-a-contact-custom-field","content":"In the table, find the field you want to change."},"5896":{"id":"/docs/presets/custom-fields-36","page_id":"/docs/presets/custom-fields","tags":[],"type":"text","url":"/docs/presets/custom-fields#update-a-contact-custom-field","content":"Use the **AI Extraction** switch directly in the table to quickly enable or disable it."},"5897":{"id":"/docs/presets/custom-fields-37","page_id":"/docs/presets/custom-fields","tags":[],"type":"text","url":"/docs/presets/custom-fields#update-a-contact-custom-field","content":"Click **Edit** in the Actions column to:"},"5898":{"id":"/docs/presets/custom-fields-38","page_id":"/docs/presets/custom-fields","tags":[],"type":"text","url":"/docs/presets/custom-fields#update-a-contact-custom-field","content":"Rename the field."},"5899":{"id":"/docs/presets/custom-fields-39","page_id":"/docs/presets/custom-fields","tags":[],"type":"text","url":"/docs/presets/custom-fields#update-a-contact-custom-field","content":"Update the description."},"5900":{"id":"/docs/presets/custom-fields-40","page_id":"/docs/presets/custom-fields","tags":[],"type":"text","url":"/docs/presets/custom-fields#update-a-contact-custom-field","content":"Adjust type/options (where allowed)."},"5901":{"id":"/docs/presets/custom-fields-41","page_id":"/docs/presets/custom-fields","tags":[],"type":"text","url":"/docs/presets/custom-fields#update-a-contact-custom-field","content":"Change whether it is required or AI-extractable."},"5902":{"id":"/docs/presets/custom-fields-42","page_id":"/docs/presets/custom-fields","tags":[],"type":"text","url":"/docs/presets/custom-fields#update-a-contact-custom-field","content":"Click **Save / Submit** to apply changes."},"5903":{"id":"/docs/presets/custom-fields-43","page_id":"/docs/presets/custom-fields","tags":[],"type":"text","url":"/docs/presets/custom-fields#update-a-contact-custom-field","content":"Updates apply everywhere that field is used. Existing values are kept unless you change or remove them manually."},"5904":{"id":"/docs/presets/custom-fields-44","page_id":"/docs/presets/custom-fields","tags":[],"type":"text","url":"/docs/presets/custom-fields#delete-contact-custom-fields","content":"On the **Contact Fields** tab, use the **checkboxes** to select one or more fields."},"5905":{"id":"/docs/presets/custom-fields-45","page_id":"/docs/presets/custom-fields","tags":[],"type":"text","url":"/docs/presets/custom-fields#delete-contact-custom-fields","content":"When at least one field is selected, an **action bar** appears at the bottom."},"5906":{"id":"/docs/presets/custom-fields-46","page_id":"/docs/presets/custom-fields","tags":[],"type":"text","url":"/docs/presets/custom-fields#delete-contact-custom-fields","content":"Click **Delete** and confirm in the dialog."},"5907":{"id":"/docs/presets/custom-fields-47","page_id":"/docs/presets/custom-fields","tags":[],"type":"text","url":"/docs/presets/custom-fields#delete-contact-custom-fields","content":"Deleting a custom field:"},"5908":{"id":"/docs/presets/custom-fields-48","page_id":"/docs/presets/custom-fields","tags":[],"type":"text","url":"/docs/presets/custom-fields#delete-contact-custom-fields","content":"Removes that field definition from your workspace."},"5909":{"id":"/docs/presets/custom-fields-49","page_id":"/docs/presets/custom-fields","tags":[],"type":"text","url":"/docs/presets/custom-fields#delete-contact-custom-fields","content":"Removes its values from contacts where it was used."},"5910":{"id":"/docs/presets/custom-fields-50","page_id":"/docs/presets/custom-fields","tags":[],"type":"text","url":"/docs/presets/custom-fields#delete-contact-custom-fields","content":"Does **not** delete the contacts themselves."},"5911":{"id":"/docs/presets/custom-fields-51","page_id":"/docs/presets/custom-fields","tags":[],"type":"text","url":"/docs/presets/custom-fields#conversation-fields","content":"Use **Conversation Fields** to track details specific to a conversation or session, such as source campaign, issue category, order ID, or priority."},"5912":{"id":"/docs/presets/custom-fields-52","page_id":"/docs/presets/custom-fields","tags":[],"type":"text","url":"/docs/presets/custom-fields#create-a-conversation-custom-field","content":"Open **Settings → Presets → Custom Fields → Conversation Fields** tab."},"5913":{"id":"/docs/presets/custom-fields-53","page_id":"/docs/presets/custom-fields","tags":[],"type":"text","url":"/docs/presets/custom-fields#create-a-conversation-custom-field","content":"Click **Create field**."},"5914":{"id":"/docs/presets/custom-fields-54","page_id":"/docs/presets/custom-fields","tags":[],"type":"text","url":"/docs/presets/custom-fields#create-a-conversation-custom-field","content":"In the drawer:"},"5915":{"id":"/docs/presets/custom-fields-55","page_id":"/docs/presets/custom-fields","tags":[],"type":"text","url":"/docs/presets/custom-fields#create-a-conversation-custom-field","content":"**Name**: Short label (for example: \"Issue Category\", \"Order ID\", \"Campaign Name\"). Must be unique within your workspace."},"5916":{"id":"/docs/presets/custom-fields-56","page_id":"/docs/presets/custom-fields","tags":[],"type":"text","url":"/docs/presets/custom-fields#create-a-conversation-custom-field","content":"**Description**: Explain what this field captures for each conversation. Must be 32–256 characters. The AI agent uses this text to decide when to extract values automatically."},"5917":{"id":"/docs/presets/custom-fields-57","page_id":"/docs/presets/custom-fields","tags":[],"type":"text","url":"/docs/presets/custom-fields#create-a-conversation-custom-field","content":"**Type**: Choose the type — Text, Number, Date, Boolean, Select, Multi-select, URL, Email, or Phone."},"5918":{"id":"/docs/presets/custom-fields-58","page_id":"/docs/presets/custom-fields","tags":[],"type":"text","url":"/docs/presets/custom-fields#create-a-conversation-custom-field","content":"**Options** (for Select / Multi-select): Add the allowed choices — at least one option is required."},"5919":{"id":"/docs/presets/custom-fields-59","page_id":"/docs/presets/custom-fields","tags":[],"type":"text","url":"/docs/presets/custom-fields#create-a-conversation-custom-field","content":"**AI Extraction**: Turn on to let the AI agent fill this field automatically from messages when possible."},"5920":{"id":"/docs/presets/custom-fields-60","page_id":"/docs/presets/custom-fields","tags":[],"type":"text","url":"/docs/presets/custom-fields#create-a-conversation-custom-field","content":"Click **Create / Save** to add the field."},"5921":{"id":"/docs/presets/custom-fields-61","page_id":"/docs/presets/custom-fields","tags":[],"type":"text","url":"/docs/presets/custom-fields#create-a-conversation-custom-field","content":"The new field appears in the Conversation Fields table and can be used in analytics, filters, and contact/conversation views that support conversation custom fields."},"5922":{"id":"/docs/presets/custom-fields-62","page_id":"/docs/presets/custom-fields","tags":[],"type":"text","url":"/docs/presets/custom-fields#update-a-conversation-custom-field","content":"Stay on the **Conversation Fields** tab."},"5923":{"id":"/docs/presets/custom-fields-63","page_id":"/docs/presets/custom-fields","tags":[],"type":"text","url":"/docs/presets/custom-fields#update-a-conversation-custom-field","content":"In the table:"},"5924":{"id":"/docs/presets/custom-fields-64","page_id":"/docs/presets/custom-fields","tags":[],"type":"text","url":"/docs/presets/custom-fields#update-a-conversation-custom-field","content":"Toggle **AI Extraction** on/off with the switch for quick changes."},"5925":{"id":"/docs/presets/custom-fields-65","page_id":"/docs/presets/custom-fields","tags":[],"type":"text","url":"/docs/presets/custom-fields#update-a-conversation-custom-field","content":"Click **Edit** to open the edit drawer."},"5926":{"id":"/docs/presets/custom-fields-66","page_id":"/docs/presets/custom-fields","tags":[],"type":"text","url":"/docs/presets/custom-fields#update-a-conversation-custom-field","content":"In the edit drawer, you can adjust:"},"5927":{"id":"/docs/presets/custom-fields-67","page_id":"/docs/presets/custom-fields","tags":[],"type":"text","url":"/docs/presets/custom-fields#update-a-conversation-custom-field","content":"Name and description."},"5928":{"id":"/docs/presets/custom-fields-68","page_id":"/docs/presets/custom-fields","tags":[],"type":"text","url":"/docs/presets/custom-fields#update-a-conversation-custom-field","content":"Options (for select-type fields)."},"5929":{"id":"/docs/presets/custom-fields-69","page_id":"/docs/presets/custom-fields","tags":[],"type":"text","url":"/docs/presets/custom-fields#update-a-conversation-custom-field","content":"AI Extraction setting."},"5930":{"id":"/docs/presets/custom-fields-70","page_id":"/docs/presets/custom-fields","tags":[],"type":"text","url":"/docs/presets/custom-fields#update-a-conversation-custom-field","content":"Click **Save / Submit** to apply changes."},"5931":{"id":"/docs/presets/custom-fields-71","page_id":"/docs/presets/custom-fields","tags":[],"type":"text","url":"/docs/presets/custom-fields#update-a-conversation-custom-field","content":"Existing conversation records keep their stored values unless you change them via the UI or API."},"5932":{"id":"/docs/presets/custom-fields-72","page_id":"/docs/presets/custom-fields","tags":[],"type":"text","url":"/docs/presets/custom-fields#delete-conversation-custom-fields","content":"On the **Conversation Fields** tab, select one or more fields using the **checkboxes**."},"5933":{"id":"/docs/presets/custom-fields-73","page_id":"/docs/presets/custom-fields","tags":[],"type":"text","url":"/docs/presets/custom-fields#delete-conversation-custom-fields","content":"When fields are selected, use the **Delete** action in the bottom bar."},"5934":{"id":"/docs/presets/custom-fields-74","page_id":"/docs/presets/custom-fields","tags":[],"type":"text","url":"/docs/presets/custom-fields#delete-conversation-custom-fields","content":"Confirm in the dialog to permanently remove them."},"5935":{"id":"/docs/presets/custom-fields-75","page_id":"/docs/presets/custom-fields","tags":[],"type":"text","url":"/docs/presets/custom-fields#delete-conversation-custom-fields","content":"Deleting a conversation custom field:"},"5936":{"id":"/docs/presets/custom-fields-76","page_id":"/docs/presets/custom-fields","tags":[],"type":"text","url":"/docs/presets/custom-fields#delete-conversation-custom-fields","content":"Removes the field from your workspace and any UIs that referenced it."},"5937":{"id":"/docs/presets/custom-fields-77","page_id":"/docs/presets/custom-fields","tags":[],"type":"text","url":"/docs/presets/custom-fields#delete-conversation-custom-fields","content":"Clears stored values for that field from past conversations."},"5938":{"id":"/docs/presets/custom-fields-78","page_id":"/docs/presets/custom-fields","tags":[],"type":"text","url":"/docs/presets/custom-fields#delete-conversation-custom-fields","content":"Does **not** delete the conversations themselves."},"5939":{"id":"/docs/presets/custom-fields-79","page_id":"/docs/presets/custom-fields","tags":[],"type":"text","url":"/docs/presets/custom-fields#filling-in-field-values","content":"To enter values for an individual conversation or contact, use the **Custom Fields** section of the chat sidebar."},"5940":{"id":"/docs/presets/custom-fields-80","page_id":"/docs/presets/custom-fields","tags":[],"type":"text","url":"/docs/presets/custom-fields#using-custom-fields-elsewhere","content":"**Segments** — filter segments by custom field for sharper targeting"},"5941":{"id":"/docs/presets/custom-fields-81","page_id":"/docs/presets/custom-fields","tags":[],"type":"text","url":"/docs/presets/custom-fields#using-custom-fields-elsewhere","content":"**Campaigns** — map custom fields to campaign variables for personalization"},"5942":{"id":"/docs/presets/custom-fields-82","page_id":"/docs/presets/custom-fields","tags":[],"type":"text","url":"/docs/presets/custom-fields#using-custom-fields-elsewhere","content":"**AI Agent** — set up AI Extraction to auto-populate custom fields"},"5943":{"id":"/docs/presets/custom-fields-83","page_id":"/docs/presets/custom-fields","tags":[],"type":"text","url":"/docs/presets/custom-fields#using-custom-fields-elsewhere","content":"**Insights** — analyze data with custom fields in reports"},"5944":{"id":"/docs/presets/custom-fields-84","page_id":"/docs/presets/custom-fields","tags":[],"type":"text","url":"/docs/presets/custom-fields#related-features","content":"**Labels** — combine custom fields with labels for richer organization"},"5945":{"id":"/docs/presets/custom-fields-85","page_id":"/docs/presets/custom-fields","tags":[],"type":"text","url":"/docs/presets/custom-fields#related-features","content":"**Contacts Overview** — enrich contact profiles with custom fields"},"5946":{"id":"/docs/presets/custom-fields-86","page_id":"/docs/presets/custom-fields","tags":[],"type":"text","url":"/docs/presets/custom-fields#related-features","content":"**Knowledge Base** — reference custom field data in knowledge entries"},"5947":{"id":"/docs/presets/documents","page_id":"/docs/presets/documents","type":"page","content":"Documents","breadcrumbs":["Docs","Administer","Presets"],"tags":[],"url":"/docs/presets/documents"},"5948":{"id":"/docs/presets/documents-0","page_id":"/docs/presets/documents","tags":[],"type":"text","url":"/docs/presets/documents","content":"Upload and manage shared documents that agents and AI can send in conversations."},"5949":{"id":"/docs/presets/documents-1","page_id":"/docs/presets/documents","type":"heading","tags":[],"url":"/docs/presets/documents#open-the-documents-page","content":"Open the Documents page"},"5950":{"id":"/docs/presets/documents-2","page_id":"/docs/presets/documents","type":"heading","tags":[],"url":"/docs/presets/documents#upload-a-document","content":"Upload a document"},"5951":{"id":"/docs/presets/documents-3","page_id":"/docs/presets/documents","type":"heading","tags":[],"url":"/docs/presets/documents#update-document-details","content":"Update document details"},"5952":{"id":"/docs/presets/documents-4","page_id":"/docs/presets/documents","type":"heading","tags":[],"url":"/docs/presets/documents#delete-documents","content":"Delete documents"},"5953":{"id":"/docs/presets/documents-5","page_id":"/docs/presets/documents","type":"heading","tags":[],"url":"/docs/presets/documents#send-a-document-in-a-conversation","content":"Send a document in a conversation"},"5954":{"id":"/docs/presets/documents-6","page_id":"/docs/presets/documents","type":"heading","tags":[],"url":"/docs/presets/documents#how-the-ai-agent-sends-documents","content":"How the AI agent sends documents"},"5955":{"id":"/docs/presets/documents-7","page_id":"/docs/presets/documents","tags":[],"type":"text","url":"/docs/presets/documents","content":"Documents are shared files — PDFs, images, CSVs — that your team and the AI agent can reuse across conversations."},"5956":{"id":"/docs/presets/documents-8","page_id":"/docs/presets/documents","tags":[],"type":"text","url":"/docs/presets/documents","content":"Configure them once in Organization Settings. After that they can be sent inside conversations or pulled in by system actions."},"5957":{"id":"/docs/presets/documents-9","page_id":"/docs/presets/documents","tags":[],"type":"text","url":"/docs/presets/documents#open-the-documents-page","content":"Go to **Settings → Presets → Documents**."},"5958":{"id":"/docs/presets/documents-10","page_id":"/docs/presets/documents","tags":[],"type":"text","url":"/docs/presets/documents#open-the-documents-page","content":"You'll see a table with:"},"5959":{"id":"/docs/presets/documents-11","page_id":"/docs/presets/documents","tags":[],"type":"text","url":"/docs/presets/documents#open-the-documents-page","content":"**Preview** – Thumbnail for images or a generic file icon."},"5960":{"id":"/docs/presets/documents-12","page_id":"/docs/presets/documents","tags":[],"type":"text","url":"/docs/presets/documents#open-the-documents-page","content":"**Title** – Display name of the document."},"5961":{"id":"/docs/presets/documents-13","page_id":"/docs/presets/documents","tags":[],"type":"text","url":"/docs/presets/documents#open-the-documents-page","content":"**Description** – Short explanation of what the document contains."},"5962":{"id":"/docs/presets/documents-14","page_id":"/docs/presets/documents","tags":[],"type":"text","url":"/docs/presets/documents#open-the-documents-page","content":"**Actions** – Download, Edit, and Delete buttons."},"5963":{"id":"/docs/presets/documents-15","page_id":"/docs/presets/documents","tags":[],"type":"text","url":"/docs/presets/documents#open-the-documents-page","content":"Use the **checkboxes** on the left to select multiple documents for bulk delete."},"5964":{"id":"/docs/presets/documents-16","page_id":"/docs/presets/documents","tags":[],"type":"text","url":"/docs/presets/documents#upload-a-document","content":"Open **Settings → Presets → Documents**."},"5965":{"id":"/docs/presets/documents-17","page_id":"/docs/presets/documents","tags":[],"type":"text","url":"/docs/presets/documents#upload-a-document","content":"Click **New document**."},"5966":{"id":"/docs/presets/documents-18","page_id":"/docs/presets/documents","tags":[],"type":"text","url":"/docs/presets/documents#upload-a-document","content":"In the **Upload Document** dialog:"},"5967":{"id":"/docs/presets/documents-19","page_id":"/docs/presets/documents","tags":[],"type":"text","url":"/docs/presets/documents#upload-a-document","content":"**File**:"},"5968":{"id":"/docs/presets/documents-20","page_id":"/docs/presets/documents","tags":[],"type":"text","url":"/docs/presets/documents#upload-a-document","content":"Click the upload area to choose a file."},"5969":{"id":"/docs/presets/documents-21","page_id":"/docs/presets/documents","tags":[],"type":"text","url":"/docs/presets/documents#upload-a-document","content":"Supported types include:"},"5970":{"id":"/docs/presets/documents-22","page_id":"/docs/presets/documents","tags":[],"type":"text","url":"/docs/presets/documents#upload-a-document","content":"`PDF`, `CSV`"},"5971":{"id":"/docs/presets/documents-23","page_id":"/docs/presets/documents","tags":[],"type":"text","url":"/docs/presets/documents#upload-a-document","content":"Images (`image/*`)"},"5972":{"id":"/docs/presets/documents-24","page_id":"/docs/presets/documents","tags":[],"type":"text","url":"/docs/presets/documents#upload-a-document","content":"Size limits: images up to **5 MB**, other files up to **25 MB**."},"5973":{"id":"/docs/presets/documents-25","page_id":"/docs/presets/documents","tags":[],"type":"text","url":"/docs/presets/documents#upload-a-document","content":"**Title**:"},"5974":{"id":"/docs/presets/documents-26","page_id":"/docs/presets/documents","tags":[],"type":"text","url":"/docs/presets/documents#upload-a-document","content":"Clear, human‑readable name (for example: \"Pricing Sheet 2025\", \"Return Policy PDF\")."},"5975":{"id":"/docs/presets/documents-27","page_id":"/docs/presets/documents","tags":[],"type":"text","url":"/docs/presets/documents#upload-a-document","content":"Must be between **3** and **64** characters."},"5976":{"id":"/docs/presets/documents-28","page_id":"/docs/presets/documents","tags":[],"type":"text","url":"/docs/presets/documents#upload-a-document","content":"**Description**:"},"5977":{"id":"/docs/presets/documents-29","page_id":"/docs/presets/documents","tags":[],"type":"text","url":"/docs/presets/documents#upload-a-document","content":"Short summary of what the document contains and when to use it."},"5978":{"id":"/docs/presets/documents-30","page_id":"/docs/presets/documents","tags":[],"type":"text","url":"/docs/presets/documents#upload-a-document","content":"Up to **300** characters."},"5979":{"id":"/docs/presets/documents-31","page_id":"/docs/presets/documents","tags":[],"type":"text","url":"/docs/presets/documents#upload-a-document","content":"Click **Save** to upload."},"5980":{"id":"/docs/presets/documents-32","page_id":"/docs/presets/documents","tags":[],"type":"text","url":"/docs/presets/documents#upload-a-document","content":"After upload:"},"5981":{"id":"/docs/presets/documents-33","page_id":"/docs/presets/documents","tags":[],"type":"text","url":"/docs/presets/documents#upload-a-document","content":"The document appears in the table with its title, description, and preview."},"5982":{"id":"/docs/presets/documents-34","page_id":"/docs/presets/documents","tags":[],"type":"text","url":"/docs/presets/documents#upload-a-document","content":"It becomes available to agents when sending documents in conversations."},"5983":{"id":"/docs/presets/documents-35","page_id":"/docs/presets/documents","tags":[],"type":"text","url":"/docs/presets/documents#update-document-details","content":"In **Settings → Presets → Documents**, find the document in the table."},"5984":{"id":"/docs/presets/documents-36","page_id":"/docs/presets/documents","tags":[],"type":"text","url":"/docs/presets/documents#update-document-details","content":"Click the **Edit** icon in the Actions column."},"5985":{"id":"/docs/presets/documents-37","page_id":"/docs/presets/documents","tags":[],"type":"text","url":"/docs/presets/documents#update-document-details","content":"In the edit dialog, you can:"},"5986":{"id":"/docs/presets/documents-38","page_id":"/docs/presets/documents","tags":[],"type":"text","url":"/docs/presets/documents#update-document-details","content":"Change the **Title**."},"5987":{"id":"/docs/presets/documents-39","page_id":"/docs/presets/documents","tags":[],"type":"text","url":"/docs/presets/documents#update-document-details","content":"Update the **Description**."},"5988":{"id":"/docs/presets/documents-40","page_id":"/docs/presets/documents","tags":[],"type":"text","url":"/docs/presets/documents#update-document-details","content":"Click **Save changes**."},"5989":{"id":"/docs/presets/documents-41","page_id":"/docs/presets/documents","tags":[],"type":"text","url":"/docs/presets/documents#update-document-details","content":"The underlying file remains the same; only metadata (title and description) is updated."},"5990":{"id":"/docs/presets/documents-42","page_id":"/docs/presets/documents","tags":[],"type":"text","url":"/docs/presets/documents#delete-documents","content":"You can delete documents one by one or in bulk:"},"5991":{"id":"/docs/presets/documents-43","page_id":"/docs/presets/documents","tags":[],"type":"text","url":"/docs/presets/documents#delete-documents","content":"**Single document**:"},"5992":{"id":"/docs/presets/documents-44","page_id":"/docs/presets/documents","tags":[],"type":"text","url":"/docs/presets/documents#delete-documents","content":"Click the **Delete** icon in the Actions column."},"5993":{"id":"/docs/presets/documents-45","page_id":"/docs/presets/documents","tags":[],"type":"text","url":"/docs/presets/documents#delete-documents","content":"Confirm in the confirmation dialog."},"5994":{"id":"/docs/presets/documents-46","page_id":"/docs/presets/documents","tags":[],"type":"text","url":"/docs/presets/documents#delete-documents","content":"**Bulk delete**:"},"5995":{"id":"/docs/presets/documents-47","page_id":"/docs/presets/documents","tags":[],"type":"text","url":"/docs/presets/documents#delete-documents","content":"Select multiple documents using the **checkboxes**."},"5996":{"id":"/docs/presets/documents-48","page_id":"/docs/presets/documents","tags":[],"type":"text","url":"/docs/presets/documents#delete-documents","content":"When at least one is selected, use the bottom **Delete** button in the action bar."},"5997":{"id":"/docs/presets/documents-49","page_id":"/docs/presets/documents","tags":[],"type":"text","url":"/docs/presets/documents#delete-documents","content":"Confirm deletion."},"5998":{"id":"/docs/presets/documents-50","page_id":"/docs/presets/documents","tags":[],"type":"text","url":"/docs/presets/documents#delete-documents","content":"Once deleted:"},"5999":{"id":"/docs/presets/documents-51","page_id":"/docs/presets/documents","tags":[],"type":"text","url":"/docs/presets/documents#delete-documents","content":"Documents are removed from the list and are no longer available to send in conversations or use in automations."},"6000":{"id":"/docs/presets/documents-52","page_id":"/docs/presets/documents","tags":[],"type":"text","url":"/docs/presets/documents#send-a-document-in-a-conversation","content":"Agents send uploaded documents from the composer in any conversation. See Chat window and functionalities for the full flow."},"6001":{"id":"/docs/presets/documents-53","page_id":"/docs/presets/documents","tags":[],"type":"text","url":"/docs/presets/documents#how-the-ai-agent-sends-documents","content":"The AI agent can send uploaded documents on its own:"},"6002":{"id":"/docs/presets/documents-54","page_id":"/docs/presets/documents","tags":[],"type":"text","url":"/docs/presets/documents#how-the-ai-agent-sends-documents","content":"It matches each document's **Title** and **Description** against what the customer is asking."},"6003":{"id":"/docs/presets/documents-55","page_id":"/docs/presets/documents","tags":[],"type":"text","url":"/docs/presets/documents#how-the-ai-agent-sends-documents","content":"When the question clearly matches a document, the AI agent attaches it directly in the reply."},"6004":{"id":"/docs/presets/documents-56","page_id":"/docs/presets/documents","tags":[],"type":"text","url":"/docs/presets/documents#how-the-ai-agent-sends-documents","content":"Example:"},"6005":{"id":"/docs/presets/documents-57","page_id":"/docs/presets/documents","tags":[],"type":"text","url":"/docs/presets/documents#how-the-ai-agent-sends-documents","content":"You upload a brochure called &#x2A;*\"Pricing Plan – Service A\"** with a description explaining that it contains the full pricing for that service."},"6006":{"id":"/docs/presets/documents-58","page_id":"/docs/presets/documents","tags":[],"type":"text","url":"/docs/presets/documents#how-the-ai-agent-sends-documents","content":"Later, a customer asks \"Can I get the plan for this service?\"."},"6007":{"id":"/docs/presets/documents-59","page_id":"/docs/presets/documents","tags":[],"type":"text","url":"/docs/presets/documents#how-the-ai-agent-sends-documents","content":"The AI agent recognizes the match and sends the pricing document automatically."},"6008":{"id":"/docs/presets/documents-60","page_id":"/docs/presets/documents","tags":[],"type":"text","url":"/docs/presets/documents#how-the-ai-agent-sends-documents","content":"No manual step is required — just keep titles and descriptions clear and specific so the AI agent can recognize when to use them."},"6009":{"id":"/docs/presets/labels","page_id":"/docs/presets/labels","type":"page","content":"Labels","breadcrumbs":["Docs","Administer","Presets"],"tags":[],"url":"/docs/presets/labels"},"6010":{"id":"/docs/presets/labels-0","page_id":"/docs/presets/labels","tags":[],"type":"text","url":"/docs/presets/labels","content":"Create and manage labels to categorize conversations and contacts."},"6011":{"id":"/docs/presets/labels-1","page_id":"/docs/presets/labels","type":"heading","tags":[],"url":"/docs/presets/labels#open-the-labels-page","content":"Open the Labels page"},"6012":{"id":"/docs/presets/labels-2","page_id":"/docs/presets/labels","type":"heading","tags":[],"url":"/docs/presets/labels#create-a-label","content":"Create a label"},"6013":{"id":"/docs/presets/labels-3","page_id":"/docs/presets/labels","type":"heading","tags":[],"url":"/docs/presets/labels#ai-powered-labelling","content":"AI-powered labelling"},"6014":{"id":"/docs/presets/labels-4","page_id":"/docs/presets/labels","type":"heading","tags":[],"url":"/docs/presets/labels#update-a-label","content":"Update a label"},"6015":{"id":"/docs/presets/labels-5","page_id":"/docs/presets/labels","type":"heading","tags":[],"url":"/docs/presets/labels#delete-labels","content":"Delete labels"},"6016":{"id":"/docs/presets/labels-6","page_id":"/docs/presets/labels","type":"heading","tags":[],"url":"/docs/presets/labels#applying-labels","content":"Applying labels"},"6017":{"id":"/docs/presets/labels-7","page_id":"/docs/presets/labels","tags":[],"type":"text","url":"/docs/presets/labels","content":"Labels categorize conversations and contacts so you can filter, segment, and report on them more easily."},"6018":{"id":"/docs/presets/labels-8","page_id":"/docs/presets/labels","tags":[],"type":"text","url":"/docs/presets/labels","content":"Configure them once in Organization Settings, then reuse them across Inbox, Contacts, Segments, and Insights."},"6019":{"id":"/docs/presets/labels-9","page_id":"/docs/presets/labels","tags":[],"type":"text","url":"/docs/presets/labels#open-the-labels-page","content":"Go to **Settings → Presets → Labels**."},"6020":{"id":"/docs/presets/labels-10","page_id":"/docs/presets/labels","tags":[],"type":"text","url":"/docs/presets/labels#open-the-labels-page","content":"You'll see a table with:"},"6021":{"id":"/docs/presets/labels-11","page_id":"/docs/presets/labels","tags":[],"type":"text","url":"/docs/presets/labels#open-the-labels-page","content":"**Name** – Label name."},"6022":{"id":"/docs/presets/labels-12","page_id":"/docs/presets/labels","tags":[],"type":"text","url":"/docs/presets/labels#open-the-labels-page","content":"**Description** – When and how the label should be used."},"6023":{"id":"/docs/presets/labels-13","page_id":"/docs/presets/labels","tags":[],"type":"text","url":"/docs/presets/labels#open-the-labels-page","content":"**Color** – Color swatch and hex value."},"6024":{"id":"/docs/presets/labels-14","page_id":"/docs/presets/labels","tags":[],"type":"text","url":"/docs/presets/labels#open-the-labels-page","content":"**AI Extraction** – Whether the AI agent can auto‑apply this label."},"6025":{"id":"/docs/presets/labels-15","page_id":"/docs/presets/labels","tags":[],"type":"text","url":"/docs/presets/labels#open-the-labels-page","content":"**Created** – When the label was created."},"6026":{"id":"/docs/presets/labels-16","page_id":"/docs/presets/labels","tags":[],"type":"text","url":"/docs/presets/labels#open-the-labels-page","content":"**Actions** – Edit button for each label."},"6027":{"id":"/docs/presets/labels-17","page_id":"/docs/presets/labels","tags":[],"type":"text","url":"/docs/presets/labels#open-the-labels-page","content":"Use the **checkboxes** on the left to select labels for bulk actions (delete)."},"6028":{"id":"/docs/presets/labels-18","page_id":"/docs/presets/labels","tags":[],"type":"text","url":"/docs/presets/labels#create-a-label","content":"Open **Settings → Presets → Labels**."},"6029":{"id":"/docs/presets/labels-19","page_id":"/docs/presets/labels","tags":[],"type":"text","url":"/docs/presets/labels#create-a-label","content":"Click **Create label**."},"6030":{"id":"/docs/presets/labels-20","page_id":"/docs/presets/labels","tags":[],"type":"text","url":"/docs/presets/labels#create-a-label","content":"In the drawer:"},"6031":{"id":"/docs/presets/labels-21","page_id":"/docs/presets/labels","tags":[],"type":"text","url":"/docs/presets/labels#create-a-label","content":"**Name**:"},"6032":{"id":"/docs/presets/labels-22","page_id":"/docs/presets/labels","tags":[],"type":"text","url":"/docs/presets/labels#create-a-label","content":"Short, clear name (for example: \"Bug\", \"Billing\", \"VIP Customer\")."},"6033":{"id":"/docs/presets/labels-23","page_id":"/docs/presets/labels","tags":[],"type":"text","url":"/docs/presets/labels#create-a-label","content":"Must be at least **3** characters (up to **48**)."},"6034":{"id":"/docs/presets/labels-24","page_id":"/docs/presets/labels","tags":[],"type":"text","url":"/docs/presets/labels#create-a-label","content":"**Description**:"},"6035":{"id":"/docs/presets/labels-25","page_id":"/docs/presets/labels","tags":[],"type":"text","url":"/docs/presets/labels#create-a-label","content":"Describe when this label should be applied."},"6036":{"id":"/docs/presets/labels-26","page_id":"/docs/presets/labels","tags":[],"type":"text","url":"/docs/presets/labels#create-a-label","content":"Must be at least **32** characters (up to **256**)."},"6037":{"id":"/docs/presets/labels-27","page_id":"/docs/presets/labels","tags":[],"type":"text","url":"/docs/presets/labels#create-a-label","content":"The AI agent uses this text to decide when to auto‑apply the label."},"6038":{"id":"/docs/presets/labels-28","page_id":"/docs/presets/labels","tags":[],"type":"text","url":"/docs/presets/labels#create-a-label","content":"**Color**:"},"6039":{"id":"/docs/presets/labels-29","page_id":"/docs/presets/labels","tags":[],"type":"text","url":"/docs/presets/labels#create-a-label","content":"Pick a color using the color picker or enter a hex code."},"6040":{"id":"/docs/presets/labels-30","page_id":"/docs/presets/labels","tags":[],"type":"text","url":"/docs/presets/labels#create-a-label","content":"This color is shown anywhere the label appears."},"6041":{"id":"/docs/presets/labels-31","page_id":"/docs/presets/labels","tags":[],"type":"text","url":"/docs/presets/labels#create-a-label","content":"**AI Extraction**:"},"6042":{"id":"/docs/presets/labels-32","page_id":"/docs/presets/labels","tags":[],"type":"text","url":"/docs/presets/labels#create-a-label","content":"**On** — the AI agent can auto-apply this label based on the description."},"6043":{"id":"/docs/presets/labels-33","page_id":"/docs/presets/labels","tags":[],"type":"text","url":"/docs/presets/labels#create-a-label","content":"**Off** — only people can apply it."},"6044":{"id":"/docs/presets/labels-34","page_id":"/docs/presets/labels","tags":[],"type":"text","url":"/docs/presets/labels#create-a-label","content":"Click **Save**."},"6045":{"id":"/docs/presets/labels-35","page_id":"/docs/presets/labels","tags":[],"type":"text","url":"/docs/presets/labels#create-a-label","content":"The new label appears in the Labels table and becomes available throughout the app."},"6046":{"id":"/docs/presets/labels-36","page_id":"/docs/presets/labels","tags":[],"type":"text","url":"/docs/presets/labels#ai-powered-labelling","content":"Turn on AI Extraction, write a clear description, and the AI tags matching conversations automatically."},"6047":{"id":"/docs/presets/labels-37","page_id":"/docs/presets/labels","tags":[],"type":"text","url":"/docs/presets/labels#ai-powered-labelling","content":"For example, a \"Refund Request\" label with the description \"Apply when the customer is asking for a refund or to return a product\" prompts the AI to tag those conversations for you."},"6048":{"id":"/docs/presets/labels-38","page_id":"/docs/presets/labels","tags":[],"type":"text","url":"/docs/presets/labels#ai-powered-labelling","content":"The clearer the description, the better the tagging."},"6049":{"id":"/docs/presets/labels-39","page_id":"/docs/presets/labels","tags":[],"type":"text","url":"/docs/presets/labels#update-a-label","content":"Click **Edit** in the Actions column."},"6050":{"id":"/docs/presets/labels-40","page_id":"/docs/presets/labels","tags":[],"type":"text","url":"/docs/presets/labels#update-a-label","content":"In the edit drawer, change any of:"},"6051":{"id":"/docs/presets/labels-41","page_id":"/docs/presets/labels","tags":[],"type":"text","url":"/docs/presets/labels#update-a-label","content":"**Name**"},"6052":{"id":"/docs/presets/labels-42","page_id":"/docs/presets/labels","tags":[],"type":"text","url":"/docs/presets/labels#update-a-label","content":"**Description**"},"6053":{"id":"/docs/presets/labels-43","page_id":"/docs/presets/labels","tags":[],"type":"text","url":"/docs/presets/labels#update-a-label","content":"**Color**"},"6054":{"id":"/docs/presets/labels-44","page_id":"/docs/presets/labels","tags":[],"type":"text","url":"/docs/presets/labels#update-a-label","content":"**AI Extraction**"},"6055":{"id":"/docs/presets/labels-45","page_id":"/docs/presets/labels","tags":[],"type":"text","url":"/docs/presets/labels#update-a-label","content":"Click **Save changes**."},"6056":{"id":"/docs/presets/labels-46","page_id":"/docs/presets/labels","tags":[],"type":"text","url":"/docs/presets/labels#update-a-label","content":"Changes apply everywhere the label is used going forward. Conversation history stays intact, but labels display with the updated name and color."},"6057":{"id":"/docs/presets/labels-47","page_id":"/docs/presets/labels","tags":[],"type":"text","url":"/docs/presets/labels#delete-labels","content":"In **Settings → Presets → Labels**, select one or more labels using the **checkboxes**."},"6058":{"id":"/docs/presets/labels-48","page_id":"/docs/presets/labels","tags":[],"type":"text","url":"/docs/presets/labels#delete-labels","content":"When at least one label is selected, an **action bar** appears at the bottom."},"6059":{"id":"/docs/presets/labels-49","page_id":"/docs/presets/labels","tags":[],"type":"text","url":"/docs/presets/labels#delete-labels","content":"Click **Delete**."},"6060":{"id":"/docs/presets/labels-50","page_id":"/docs/presets/labels","tags":[],"type":"text","url":"/docs/presets/labels#delete-labels","content":"Confirm the deletion when prompted."},"6061":{"id":"/docs/presets/labels-51","page_id":"/docs/presets/labels","tags":[],"type":"text","url":"/docs/presets/labels#delete-labels","content":"After deletion:"},"6062":{"id":"/docs/presets/labels-52","page_id":"/docs/presets/labels","tags":[],"type":"text","url":"/docs/presets/labels#delete-labels","content":"The labels are removed from your workspace and no longer available to apply."},"6063":{"id":"/docs/presets/labels-53","page_id":"/docs/presets/labels","tags":[],"type":"text","url":"/docs/presets/labels#delete-labels","content":"Conversations and contacts are **not** deleted; they simply stop showing those labels."},"6064":{"id":"/docs/presets/labels-54","page_id":"/docs/presets/labels","tags":[],"type":"text","url":"/docs/presets/labels#applying-labels","content":"To tag an individual conversation, use the **Labels** section of the chat sidebar."},"6065":{"id":"/docs/presets/whatsapp-flows","page_id":"/docs/presets/whatsapp-flows","type":"page","content":"WhatsApp Flows","breadcrumbs":["Docs","Administer","Presets"],"tags":[],"url":"/docs/presets/whatsapp-flows"},"6066":{"id":"/docs/presets/whatsapp-flows-0","page_id":"/docs/presets/whatsapp-flows","tags":[],"type":"text","url":"/docs/presets/whatsapp-flows","content":"Send WhatsApp Flow templates, read customer submissions in the Inbox, and trigger workflows from the answers."},"6067":{"id":"/docs/presets/whatsapp-flows-1","page_id":"/docs/presets/whatsapp-flows","type":"heading","tags":[],"url":"/docs/presets/whatsapp-flows#send-a-flow-template","content":"Send a flow template"},"6068":{"id":"/docs/presets/whatsapp-flows-2","page_id":"/docs/presets/whatsapp-flows","type":"heading","tags":[],"url":"/docs/presets/whatsapp-flows#read-submissions-in-the-inbox","content":"Read submissions in the Inbox"},"6069":{"id":"/docs/presets/whatsapp-flows-3","page_id":"/docs/presets/whatsapp-flows","type":"heading","tags":[],"url":"/docs/presets/whatsapp-flows#trigger-workflows-from-submissions","content":"Trigger workflows from submissions"},"6070":{"id":"/docs/presets/whatsapp-flows-4","page_id":"/docs/presets/whatsapp-flows","type":"heading","tags":[],"url":"/docs/presets/whatsapp-flows#trigger-variables","content":"Trigger variables"},"6071":{"id":"/docs/presets/whatsapp-flows-5","page_id":"/docs/presets/whatsapp-flows","type":"heading","tags":[],"url":"/docs/presets/whatsapp-flows#match-on-the-answers","content":"Match on the answers"},"6072":{"id":"/docs/presets/whatsapp-flows-6","page_id":"/docs/presets/whatsapp-flows","type":"heading","tags":[],"url":"/docs/presets/whatsapp-flows#related-topics","content":"Related topics"},"6073":{"id":"/docs/presets/whatsapp-flows-7","page_id":"/docs/presets/whatsapp-flows","tags":[],"type":"text","url":"/docs/presets/whatsapp-flows","content":"WhatsApp Flows are native, multi-screen forms that open right inside WhatsApp — booking pickers, lead forms, feedback surveys — no browser, no external link. The customer taps a button on your message, fills in the screens, hits submit, and the answers come back into the same chat."},"6074":{"id":"/docs/presets/whatsapp-flows-8","page_id":"/docs/presets/whatsapp-flows","tags":[],"type":"text","url":"/docs/presets/whatsapp-flows","content":"Cloodot works with flows end to end:"},"6075":{"id":"/docs/presets/whatsapp-flows-9","page_id":"/docs/presets/whatsapp-flows","tags":[],"type":"text","url":"/docs/presets/whatsapp-flows","content":"**Send** any approved template that has a Flow button — in one-off messages, campaigns, workflow actions, and the developer API."},"6076":{"id":"/docs/presets/whatsapp-flows-10","page_id":"/docs/presets/whatsapp-flows","tags":[],"type":"text","url":"/docs/presets/whatsapp-flows","content":"**Read** each completed submission in the Inbox, field by field."},"6077":{"id":"/docs/presets/whatsapp-flows-11","page_id":"/docs/presets/whatsapp-flows","tags":[],"type":"text","url":"/docs/presets/whatsapp-flows","content":"**Automate** on the answers with the **WhatsApp Flow Submitted** workflow trigger."},"6078":{"id":"/docs/presets/whatsapp-flows-12","page_id":"/docs/presets/whatsapp-flows","tags":[],"type":"text","url":"/docs/presets/whatsapp-flows","content":"Flows themselves are built and published in Meta's tooling — Cloodot doesn't create or preview flow screens. Design the flow in **WhatsApp Manager → Flows** (Meta's Flow Builder), attach it to a message template as a Flow button, and get the template approved. Once the template syncs into Cloodot it behaves like any other template."},"6079":{"id":"/docs/presets/whatsapp-flows-13","page_id":"/docs/presets/whatsapp-flows","tags":[],"type":"text","url":"/docs/presets/whatsapp-flows#send-a-flow-template","content":"There is nothing to configure. A template with a Flow button works everywhere templates work:"},"6080":{"id":"/docs/presets/whatsapp-flows-14","page_id":"/docs/presets/whatsapp-flows","tags":[],"type":"text","url":"/docs/presets/whatsapp-flows#send-a-flow-template","content":"**One-off** — **New message** from the Inbox: pick the template, fill the usual header and body variables (the Flow button needs none), and send."},"6081":{"id":"/docs/presets/whatsapp-flows-15","page_id":"/docs/presets/whatsapp-flows","tags":[],"type":"text","url":"/docs/presets/whatsapp-flows#send-a-flow-template","content":"**Campaigns** — pick the template in the campaign builder; every recipient gets the same Flow button. See Campaigns."},"6082":{"id":"/docs/presets/whatsapp-flows-16","page_id":"/docs/presets/whatsapp-flows","tags":[],"type":"text","url":"/docs/presets/whatsapp-flows#send-a-flow-template","content":"**Workflows** — the **Send WhatsApp Template** action sends flow templates too."},"6083":{"id":"/docs/presets/whatsapp-flows-17","page_id":"/docs/presets/whatsapp-flows","tags":[],"type":"text","url":"/docs/presets/whatsapp-flows#send-a-flow-template","content":"**Developer API** — template sends through the public API include the Flow button automatically."},"6084":{"id":"/docs/presets/whatsapp-flows-18","page_id":"/docs/presets/whatsapp-flows","tags":[],"type":"text","url":"/docs/presets/whatsapp-flows#send-a-flow-template","content":"In previews the Flow button shows with a form icon. On the customer's phone, tapping it opens the flow full-screen inside WhatsApp."},"6085":{"id":"/docs/presets/whatsapp-flows-19","page_id":"/docs/presets/whatsapp-flows","tags":[],"type":"text","url":"/docs/presets/whatsapp-flows#send-a-flow-template","content":"Cloodot stamps every flow send with a unique token, which is how a later submission is traced back to the campaign or template that produced it (see the trigger variables below)."},"6086":{"id":"/docs/presets/whatsapp-flows-20","page_id":"/docs/presets/whatsapp-flows","tags":[],"type":"text","url":"/docs/presets/whatsapp-flows#read-submissions-in-the-inbox","content":"A completed flow arrives in the conversation as a **Native Flow Message** chip showing how many fields were submitted. Click it to open a drawer with every question and answer, ready to copy."},"6087":{"id":"/docs/presets/whatsapp-flows-21","page_id":"/docs/presets/whatsapp-flows","tags":[],"type":"text","url":"/docs/presets/whatsapp-flows#read-submissions-in-the-inbox","content":"The AI agent sees the submitted answers as conversation context too, so its replies and extractions can use them."},"6088":{"id":"/docs/presets/whatsapp-flows-22","page_id":"/docs/presets/whatsapp-flows","tags":[],"type":"text","url":"/docs/presets/whatsapp-flows#trigger-workflows-from-submissions","content":"The **WhatsApp Flow Submitted** trigger fires every time a customer completes a flow in a conversation — whichever surface sent it. Use it to route, label, notify, or write the answers into contact fields."},"6089":{"id":"/docs/presets/whatsapp-flows-23","page_id":"/docs/presets/whatsapp-flows","tags":[],"type":"text","url":"/docs/presets/whatsapp-flows#trigger-variables","content":"Variable"},"6090":{"id":"/docs/presets/whatsapp-flows-24","page_id":"/docs/presets/whatsapp-flows","tags":[],"type":"text","url":"/docs/presets/whatsapp-flows#trigger-variables","content":"What it holds"},"6091":{"id":"/docs/presets/whatsapp-flows-25","page_id":"/docs/presets/whatsapp-flows","tags":[],"type":"text","url":"/docs/presets/whatsapp-flows#trigger-variables","content":"`{{trigger.flowValues.<field>}}`"},"6092":{"id":"/docs/presets/whatsapp-flows-26","page_id":"/docs/presets/whatsapp-flows","tags":[],"type":"text","url":"/docs/presets/whatsapp-flows#trigger-variables","content":"A submitted answer, by its field name from the flow — e.g. `{{trigger.flowValues.km_range}}`. Multi-select answers are comma-joined."},"6093":{"id":"/docs/presets/whatsapp-flows-27","page_id":"/docs/presets/whatsapp-flows","tags":[],"type":"text","url":"/docs/presets/whatsapp-flows#trigger-variables","content":"`{{trigger.flowSource}}`"},"6094":{"id":"/docs/presets/whatsapp-flows-28","page_id":"/docs/presets/whatsapp-flows","tags":[],"type":"text","url":"/docs/presets/whatsapp-flows#trigger-variables","content":"Where the flow was sent from: `oneoff`, `campaign`, `workflow`, `sample`, `api` — or `unknown` when the flow wasn't sent through Cloodot."},"6095":{"id":"/docs/presets/whatsapp-flows-29","page_id":"/docs/presets/whatsapp-flows","tags":[],"type":"text","url":"/docs/presets/whatsapp-flows#trigger-variables","content":"`{{trigger.campaignId}}`"},"6096":{"id":"/docs/presets/whatsapp-flows-30","page_id":"/docs/presets/whatsapp-flows","tags":[],"type":"text","url":"/docs/presets/whatsapp-flows#trigger-variables","content":"The campaign that sent the flow, for campaign sends."},"6097":{"id":"/docs/presets/whatsapp-flows-31","page_id":"/docs/presets/whatsapp-flows","tags":[],"type":"text","url":"/docs/presets/whatsapp-flows#trigger-variables","content":"`{{trigger.templateName}}`"},"6098":{"id":"/docs/presets/whatsapp-flows-32","page_id":"/docs/presets/whatsapp-flows","tags":[],"type":"text","url":"/docs/presets/whatsapp-flows#trigger-variables","content":"The template whose Flow button opened the flow, when known."},"6099":{"id":"/docs/presets/whatsapp-flows-33","page_id":"/docs/presets/whatsapp-flows","tags":[],"type":"text","url":"/docs/presets/whatsapp-flows#trigger-variables","content":"`{{trigger.flowToken}}`"},"6100":{"id":"/docs/presets/whatsapp-flows-34","page_id":"/docs/presets/whatsapp-flows","tags":[],"type":"text","url":"/docs/presets/whatsapp-flows#trigger-variables","content":"The raw send token, if you need it for external correlation."},"6101":{"id":"/docs/presets/whatsapp-flows-35","page_id":"/docs/presets/whatsapp-flows","tags":[],"type":"text","url":"/docs/presets/whatsapp-flows#trigger-variables","content":"The standard conversation context — `{{trigger.conversationId}}`, `{{trigger.contactName}}`, `{{trigger.contactPhone}}`, and friends — is there as well."},"6102":{"id":"/docs/presets/whatsapp-flows-36","page_id":"/docs/presets/whatsapp-flows","tags":[],"type":"text","url":"/docs/presets/whatsapp-flows#match-on-the-answers","content":"The trigger fires for every submission; branch on the answers with a **Decision** node using a **Variable** condition. For example, a service-booking flow:"},"6103":{"id":"/docs/presets/whatsapp-flows-37","page_id":"/docs/presets/whatsapp-flows","tags":[],"type":"text","url":"/docs/presets/whatsapp-flows#match-on-the-answers","content":"Trigger: **WhatsApp Flow Submitted**"},"6104":{"id":"/docs/presets/whatsapp-flows-38","page_id":"/docs/presets/whatsapp-flows","tags":[],"type":"text","url":"/docs/presets/whatsapp-flows#match-on-the-answers","content":"Decision: variable `trigger.flowValues.pickup` **equals** `yes`"},"6105":{"id":"/docs/presets/whatsapp-flows-39","page_id":"/docs/presets/whatsapp-flows","tags":[],"type":"text","url":"/docs/presets/whatsapp-flows#match-on-the-answers","content":"Yes → **Add Label** `pickup-requested` and **Assign to User** · No → **Send Message** with drop-off instructions"},"6106":{"id":"/docs/presets/whatsapp-flows-40","page_id":"/docs/presets/whatsapp-flows","tags":[],"type":"text","url":"/docs/presets/whatsapp-flows#match-on-the-answers","content":"To react to one specific flow only, add a condition on `trigger.templateName` (or `trigger.campaignId` to scope to a single campaign)."},"6107":{"id":"/docs/presets/whatsapp-flows-41","page_id":"/docs/presets/whatsapp-flows","tags":[],"type":"text","url":"/docs/presets/whatsapp-flows#related-topics","content":"WhatsApp Templates — sync and manage the templates that carry Flow buttons"},"6108":{"id":"/docs/presets/whatsapp-flows-42","page_id":"/docs/presets/whatsapp-flows","tags":[],"type":"text","url":"/docs/presets/whatsapp-flows#related-topics","content":"Campaigns — send a flow to a whole segment"},"6109":{"id":"/docs/presets/whatsapp-flows-43","page_id":"/docs/presets/whatsapp-flows","tags":[],"type":"text","url":"/docs/presets/whatsapp-flows#related-topics","content":"Workflows — everything triggers and actions can do"},"6110":{"id":"/docs/presets/whatsapp-templates","page_id":"/docs/presets/whatsapp-templates","type":"page","content":"WhatsApp Templates","breadcrumbs":["Docs","Administer","Presets"],"tags":[],"url":"/docs/presets/whatsapp-templates"},"6111":{"id":"/docs/presets/whatsapp-templates-0","page_id":"/docs/presets/whatsapp-templates","tags":[],"type":"text","url":"/docs/presets/whatsapp-templates","content":"Sync, create, and manage WhatsApp Business message templates for campaigns and automation."},"6112":{"id":"/docs/presets/whatsapp-templates-1","page_id":"/docs/presets/whatsapp-templates","type":"heading","tags":[],"url":"/docs/presets/whatsapp-templates#open-the-templates-page","content":"Open the Templates page"},"6113":{"id":"/docs/presets/whatsapp-templates-2","page_id":"/docs/presets/whatsapp-templates","type":"heading","tags":[],"url":"/docs/presets/whatsapp-templates#sync-templates-from-whatsapp","content":"Sync templates from WhatsApp"},"6114":{"id":"/docs/presets/whatsapp-templates-3","page_id":"/docs/presets/whatsapp-templates","type":"heading","tags":[],"url":"/docs/presets/whatsapp-templates#create-a-new-template","content":"Create a new template"},"6115":{"id":"/docs/presets/whatsapp-templates-4","page_id":"/docs/presets/whatsapp-templates","type":"heading","tags":[],"url":"/docs/presets/whatsapp-templates#step-1-setup-template","content":"Step 1: Setup Template"},"6116":{"id":"/docs/presets/whatsapp-templates-5","page_id":"/docs/presets/whatsapp-templates","type":"heading","tags":[],"url":"/docs/presets/whatsapp-templates#step-2-edit-template-components","content":"Step 2: Edit Template (components)"},"6117":{"id":"/docs/presets/whatsapp-templates-6","page_id":"/docs/presets/whatsapp-templates","type":"heading","tags":[],"url":"/docs/presets/whatsapp-templates#create-a-media-carousel-template","content":"Create a Media Carousel template"},"6118":{"id":"/docs/presets/whatsapp-templates-7","page_id":"/docs/presets/whatsapp-templates","type":"heading","tags":[],"url":"/docs/presets/whatsapp-templates#preview-a-template","content":"Preview a template"},"6119":{"id":"/docs/presets/whatsapp-templates-8","page_id":"/docs/presets/whatsapp-templates","type":"heading","tags":[],"url":"/docs/presets/whatsapp-templates#delete-templates","content":"Delete templates"},"6120":{"id":"/docs/presets/whatsapp-templates-9","page_id":"/docs/presets/whatsapp-templates","tags":[],"type":"text","url":"/docs/presets/whatsapp-templates","content":"WhatsApp Templates are the pre-approved message formats from WhatsApp Business that you send in outbound messages and campaigns. They're shared across your organization."},"6121":{"id":"/docs/presets/whatsapp-templates-10","page_id":"/docs/presets/whatsapp-templates","tags":[],"type":"text","url":"/docs/presets/whatsapp-templates#open-the-templates-page","content":"Go to **Settings → Presets → WhatsApp Templates**."},"6122":{"id":"/docs/presets/whatsapp-templates-11","page_id":"/docs/presets/whatsapp-templates","tags":[],"type":"text","url":"/docs/presets/whatsapp-templates#open-the-templates-page","content":"You'll see:"},"6123":{"id":"/docs/presets/whatsapp-templates-12","page_id":"/docs/presets/whatsapp-templates","tags":[],"type":"text","url":"/docs/presets/whatsapp-templates#open-the-templates-page","content":"**Top actions**"},"6124":{"id":"/docs/presets/whatsapp-templates-13","page_id":"/docs/presets/whatsapp-templates","tags":[],"type":"text","url":"/docs/presets/whatsapp-templates#open-the-templates-page","content":"**Go to Campaigns** — open the Campaigns page to use templates in a WhatsApp campaign."},"6125":{"id":"/docs/presets/whatsapp-templates-14","page_id":"/docs/presets/whatsapp-templates","tags":[],"type":"text","url":"/docs/presets/whatsapp-templates#open-the-templates-page","content":"**Create Template** — open the template builder."},"6126":{"id":"/docs/presets/whatsapp-templates-15","page_id":"/docs/presets/whatsapp-templates","tags":[],"type":"text","url":"/docs/presets/whatsapp-templates#open-the-templates-page","content":"**Template list**"},"6127":{"id":"/docs/presets/whatsapp-templates-16","page_id":"/docs/presets/whatsapp-templates","tags":[],"type":"text","url":"/docs/presets/whatsapp-templates#open-the-templates-page","content":"Search by name, category, status, or language."},"6128":{"id":"/docs/presets/whatsapp-templates-17","page_id":"/docs/presets/whatsapp-templates","tags":[],"type":"text","url":"/docs/presets/whatsapp-templates#open-the-templates-page","content":"Channel filter — **All channels** or a specific WhatsApp Business account."},"6129":{"id":"/docs/presets/whatsapp-templates-18","page_id":"/docs/presets/whatsapp-templates","tags":[],"type":"text","url":"/docs/presets/whatsapp-templates#open-the-templates-page","content":"Table columns:"},"6130":{"id":"/docs/presets/whatsapp-templates-19","page_id":"/docs/presets/whatsapp-templates","tags":[],"type":"text","url":"/docs/presets/whatsapp-templates#open-the-templates-page","content":"**Name** — snake\\_case template name."},"6131":{"id":"/docs/presets/whatsapp-templates-20","page_id":"/docs/presets/whatsapp-templates","tags":[],"type":"text","url":"/docs/presets/whatsapp-templates#open-the-templates-page","content":"**Business Account** — the WhatsApp Business Account the template lives in."},"6132":{"id":"/docs/presets/whatsapp-templates-21","page_id":"/docs/presets/whatsapp-templates","tags":[],"type":"text","url":"/docs/presets/whatsapp-templates#open-the-templates-page","content":"**Category** — Marketing or Utility."},"6133":{"id":"/docs/presets/whatsapp-templates-22","page_id":"/docs/presets/whatsapp-templates","tags":[],"type":"text","url":"/docs/presets/whatsapp-templates#open-the-templates-page","content":"**Status** — synced from WhatsApp: `APPROVED`, `PENDING`, or `REJECTED`, plus other states WhatsApp can set such as `PAUSED`, `DISABLED`, `IN_APPEAL`, or `LIMIT_EXCEEDED`."},"6134":{"id":"/docs/presets/whatsapp-templates-23","page_id":"/docs/presets/whatsapp-templates","tags":[],"type":"text","url":"/docs/presets/whatsapp-templates#open-the-templates-page","content":"**Language** — template language (for example `en_US`, `ar_AE`)."},"6135":{"id":"/docs/presets/whatsapp-templates-24","page_id":"/docs/presets/whatsapp-templates","tags":[],"type":"text","url":"/docs/presets/whatsapp-templates#open-the-templates-page","content":"**Created At** — when the template was created."},"6136":{"id":"/docs/presets/whatsapp-templates-25","page_id":"/docs/presets/whatsapp-templates","tags":[],"type":"text","url":"/docs/presets/whatsapp-templates#open-the-templates-page","content":"**Actions*&#x2A; — a &#x2A;*⋯** menu with **Preview**, which opens a full WhatsApp preview drawer."},"6137":{"id":"/docs/presets/whatsapp-templates-26","page_id":"/docs/presets/whatsapp-templates","tags":[],"type":"text","url":"/docs/presets/whatsapp-templates#open-the-templates-page","content":"Select rows with the checkboxes to bulk delete."},"6138":{"id":"/docs/presets/whatsapp-templates-27","page_id":"/docs/presets/whatsapp-templates","tags":[],"type":"text","url":"/docs/presets/whatsapp-templates#sync-templates-from-whatsapp","content":"When you open **WhatsApp Templates**, Cloodot syncs once from your connected WhatsApp Business accounts. To pull the latest at any time, click **Sync templates** (optionally filtered to a specific WhatsApp channel)."},"6139":{"id":"/docs/presets/whatsapp-templates-28","page_id":"/docs/presets/whatsapp-templates","tags":[],"type":"text","url":"/docs/presets/whatsapp-templates#sync-templates-from-whatsapp","content":"WhatsApp owns template statuses:"},"6140":{"id":"/docs/presets/whatsapp-templates-29","page_id":"/docs/presets/whatsapp-templates","tags":[],"type":"text","url":"/docs/presets/whatsapp-templates#sync-templates-from-whatsapp","content":"**APPROVED** — ready for campaigns and outbound messages."},"6141":{"id":"/docs/presets/whatsapp-templates-30","page_id":"/docs/presets/whatsapp-templates","tags":[],"type":"text","url":"/docs/presets/whatsapp-templates#sync-templates-from-whatsapp","content":"**PENDING** — under review; wait for WhatsApp's decision."},"6142":{"id":"/docs/presets/whatsapp-templates-31","page_id":"/docs/presets/whatsapp-templates","tags":[],"type":"text","url":"/docs/presets/whatsapp-templates#sync-templates-from-whatsapp","content":"**REJECTED** — rejected by WhatsApp; create a new version that follows their policies."},"6143":{"id":"/docs/presets/whatsapp-templates-32","page_id":"/docs/presets/whatsapp-templates","tags":[],"type":"text","url":"/docs/presets/whatsapp-templates#sync-templates-from-whatsapp","content":"WhatsApp may also set other statuses over time — **PAUSED**, **DISABLED**, **IN\\_APPEAL**, or **LIMIT\\_EXCEEDED**. Cloodot reflects them as soon as they change."},"6144":{"id":"/docs/presets/whatsapp-templates-33","page_id":"/docs/presets/whatsapp-templates","tags":[],"type":"text","url":"/docs/presets/whatsapp-templates#create-a-new-template","content":"Go to **Settings → Presets → WhatsApp Templates → Create Template**. The builder is a two-step wizard:"},"6145":{"id":"/docs/presets/whatsapp-templates-34","page_id":"/docs/presets/whatsapp-templates","tags":[],"type":"text","url":"/docs/presets/whatsapp-templates#create-a-new-template","content":"**Setup Template** — basic info"},"6146":{"id":"/docs/presets/whatsapp-templates-35","page_id":"/docs/presets/whatsapp-templates","tags":[],"type":"text","url":"/docs/presets/whatsapp-templates#create-a-new-template","content":"**Edit Template** — header, body, footer, buttons"},"6147":{"id":"/docs/presets/whatsapp-templates-36","page_id":"/docs/presets/whatsapp-templates","tags":[],"type":"text","url":"/docs/presets/whatsapp-templates#step-1-setup-template","content":"Defines how the template registers with WhatsApp."},"6148":{"id":"/docs/presets/whatsapp-templates-37","page_id":"/docs/presets/whatsapp-templates","tags":[],"type":"text","url":"/docs/presets/whatsapp-templates#step-1-setup-template","content":"**Template name**"},"6149":{"id":"/docs/presets/whatsapp-templates-38","page_id":"/docs/presets/whatsapp-templates","tags":[],"type":"text","url":"/docs/presets/whatsapp-templates#step-1-setup-template","content":"Must be **snake\\_case** — lowercase letters, numbers, and underscores only."},"6150":{"id":"/docs/presets/whatsapp-templates-39","page_id":"/docs/presets/whatsapp-templates","tags":[],"type":"text","url":"/docs/presets/whatsapp-templates#step-1-setup-template","content":"Cloodot strips spaces and invalid characters automatically."},"6151":{"id":"/docs/presets/whatsapp-templates-40","page_id":"/docs/presets/whatsapp-templates","tags":[],"type":"text","url":"/docs/presets/whatsapp-templates#step-1-setup-template","content":"Examples — `order_update`, `service_pricing_2025`."},"6152":{"id":"/docs/presets/whatsapp-templates-41","page_id":"/docs/presets/whatsapp-templates","tags":[],"type":"text","url":"/docs/presets/whatsapp-templates#step-1-setup-template","content":"**Category**"},"6153":{"id":"/docs/presets/whatsapp-templates-42","page_id":"/docs/presets/whatsapp-templates","tags":[],"type":"text","url":"/docs/presets/whatsapp-templates#step-1-setup-template","content":"**Marketing** — promotions, announcements, offers, campaigns."},"6154":{"id":"/docs/presets/whatsapp-templates-43","page_id":"/docs/presets/whatsapp-templates","tags":[],"type":"text","url":"/docs/presets/whatsapp-templates#step-1-setup-template","content":"**Utility** — updates on existing orders, accounts, or transactions."},"6155":{"id":"/docs/presets/whatsapp-templates-44","page_id":"/docs/presets/whatsapp-templates","tags":[],"type":"text","url":"/docs/presets/whatsapp-templates#step-1-setup-template","content":"**Type (sub-category)**"},"6156":{"id":"/docs/presets/whatsapp-templates-45","page_id":"/docs/presets/whatsapp-templates","tags":[],"type":"text","url":"/docs/presets/whatsapp-templates#step-1-setup-template","content":"**Marketing** — **Custom** (single message) or **Media Carousel** (image/video cards, e.g. for product catalogs)."},"6157":{"id":"/docs/presets/whatsapp-templates-46","page_id":"/docs/presets/whatsapp-templates","tags":[],"type":"text","url":"/docs/presets/whatsapp-templates#step-1-setup-template","content":"**Utility** — **Custom** only."},"6158":{"id":"/docs/presets/whatsapp-templates-47","page_id":"/docs/presets/whatsapp-templates","tags":[],"type":"text","url":"/docs/presets/whatsapp-templates#step-1-setup-template","content":"**Language** — pick the language that matches your copy (English, Arabic, Hindi, etc.)."},"6159":{"id":"/docs/presets/whatsapp-templates-48","page_id":"/docs/presets/whatsapp-templates","tags":[],"type":"text","url":"/docs/presets/whatsapp-templates#step-1-setup-template","content":"When you're done here, move on to **Edit Template** to design the content."},"6160":{"id":"/docs/presets/whatsapp-templates-49","page_id":"/docs/presets/whatsapp-templates","tags":[],"type":"text","url":"/docs/presets/whatsapp-templates#step-2-edit-template-components","content":"For **Custom** templates:"},"6161":{"id":"/docs/presets/whatsapp-templates-50","page_id":"/docs/presets/whatsapp-templates","tags":[],"type":"text","url":"/docs/presets/whatsapp-templates#step-2-edit-template-components","content":"**Header (optional)** — pick a type: **None**, **Text**, **Image**, **Video**, or **Document**. The matching field appears below."},"6162":{"id":"/docs/presets/whatsapp-templates-51","page_id":"/docs/presets/whatsapp-templates","tags":[],"type":"text","url":"/docs/presets/whatsapp-templates#step-2-edit-template-components","content":"**Text** — up to 60 characters. You can use `{{variable_name}}` (snake\\_case) and must provide a sample value for review."},"6163":{"id":"/docs/presets/whatsapp-templates-52","page_id":"/docs/presets/whatsapp-templates","tags":[],"type":"text","url":"/docs/presets/whatsapp-templates#step-2-edit-template-components","content":"**Image / Video / Document** — an upload field appears."},"6164":{"id":"/docs/presets/whatsapp-templates-53","page_id":"/docs/presets/whatsapp-templates","tags":[],"type":"text","url":"/docs/presets/whatsapp-templates#step-2-edit-template-components","content":"**None** — no header field."},"6165":{"id":"/docs/presets/whatsapp-templates-54","page_id":"/docs/presets/whatsapp-templates","tags":[],"type":"text","url":"/docs/presets/whatsapp-templates#step-2-edit-template-components","content":"**Message body text** (required)"},"6166":{"id":"/docs/presets/whatsapp-templates-55","page_id":"/docs/presets/whatsapp-templates","tags":[],"type":"text","url":"/docs/presets/whatsapp-templates#step-2-edit-template-components","content":"The main text the customer reads."},"6167":{"id":"/docs/presets/whatsapp-templates-56","page_id":"/docs/presets/whatsapp-templates","tags":[],"type":"text","url":"/docs/presets/whatsapp-templates#step-2-edit-template-components","content":"Supports WhatsApp markdown (`*bold*`, `_italic_`, `~strikethrough~`)."},"6168":{"id":"/docs/presets/whatsapp-templates-57","page_id":"/docs/presets/whatsapp-templates","tags":[],"type":"text","url":"/docs/presets/whatsapp-templates#step-2-edit-template-components","content":"Use variables like `{{name}}` or `{{order_id}}` (snake\\_case) and provide sample values for WhatsApp review."},"6169":{"id":"/docs/presets/whatsapp-templates-58","page_id":"/docs/presets/whatsapp-templates","tags":[],"type":"text","url":"/docs/presets/whatsapp-templates#step-2-edit-template-components","content":"**Footer** (optional)"},"6170":{"id":"/docs/presets/whatsapp-templates-59","page_id":"/docs/presets/whatsapp-templates","tags":[],"type":"text","url":"/docs/presets/whatsapp-templates#step-2-edit-template-components","content":"One short line below the body, e.g. \"Reply STOP to unsubscribe.\""},"6171":{"id":"/docs/presets/whatsapp-templates-60","page_id":"/docs/presets/whatsapp-templates","tags":[],"type":"text","url":"/docs/presets/whatsapp-templates#step-2-edit-template-components","content":"Max 60 characters."},"6172":{"id":"/docs/presets/whatsapp-templates-61","page_id":"/docs/presets/whatsapp-templates","tags":[],"type":"text","url":"/docs/presets/whatsapp-templates#step-2-edit-template-components","content":"**Buttons** (optional, up to 10 total)"},"6173":{"id":"/docs/presets/whatsapp-templates-62","page_id":"/docs/presets/whatsapp-templates","tags":[],"type":"text","url":"/docs/presets/whatsapp-templates#step-2-edit-template-components","content":"**Quick Reply** — as many as you like, up to the 10-button total."},"6174":{"id":"/docs/presets/whatsapp-templates-63","page_id":"/docs/presets/whatsapp-templates","tags":[],"type":"text","url":"/docs/presets/whatsapp-templates#step-2-edit-template-components","content":"**Visit Website (URL)** — max 2 buttons."},"6175":{"id":"/docs/presets/whatsapp-templates-64","page_id":"/docs/presets/whatsapp-templates","tags":[],"type":"text","url":"/docs/presets/whatsapp-templates#step-2-edit-template-components","content":"**Call Phone Number** — max 1 button."},"6176":{"id":"/docs/presets/whatsapp-templates-65","page_id":"/docs/presets/whatsapp-templates","tags":[],"type":"text","url":"/docs/presets/whatsapp-templates#step-2-edit-template-components","content":"**Copy Code** — max 1 button. Set:"},"6177":{"id":"/docs/presets/whatsapp-templates-66","page_id":"/docs/presets/whatsapp-templates","tags":[],"type":"text","url":"/docs/presets/whatsapp-templates#step-2-edit-template-components","content":"**Button text** — fixed as \"Copy offer code\"."},"6178":{"id":"/docs/presets/whatsapp-templates-67","page_id":"/docs/presets/whatsapp-templates","tags":[],"type":"text","url":"/docs/presets/whatsapp-templates#step-2-edit-template-components","content":"**Offer code** — the code copied on tap (max 15 characters, e.g. `SAVE20`)."},"6179":{"id":"/docs/presets/whatsapp-templates-68","page_id":"/docs/presets/whatsapp-templates","tags":[],"type":"text","url":"/docs/presets/whatsapp-templates#step-2-edit-template-components","content":"Button text must be unique within the template."},"6180":{"id":"/docs/presets/whatsapp-templates-69","page_id":"/docs/presets/whatsapp-templates","tags":[],"type":"text","url":"/docs/presets/whatsapp-templates#step-2-edit-template-components","content":"**Flow** buttons (native in-chat forms) can't be added in Cloodot's builder — create the flow and its template in Meta's WhatsApp Manager instead. Once the template syncs into Cloodot, it sends everywhere templates work. See WhatsApp Flows."},"6181":{"id":"/docs/presets/whatsapp-templates-70","page_id":"/docs/presets/whatsapp-templates","tags":[],"type":"text","url":"/docs/presets/whatsapp-templates#create-a-media-carousel-template","content":"If you picked **Media Carousel** in Step 1, the Edit Template step looks like this:"},"6182":{"id":"/docs/presets/whatsapp-templates-71","page_id":"/docs/presets/whatsapp-templates","tags":[],"type":"text","url":"/docs/presets/whatsapp-templates#create-a-media-carousel-template","content":"**Message body text** (required)"},"6183":{"id":"/docs/presets/whatsapp-templates-72","page_id":"/docs/presets/whatsapp-templates","tags":[],"type":"text","url":"/docs/presets/whatsapp-templates#create-a-media-carousel-template","content":"Appears above the carousel."},"6184":{"id":"/docs/presets/whatsapp-templates-73","page_id":"/docs/presets/whatsapp-templates","tags":[],"type":"text","url":"/docs/presets/whatsapp-templates#create-a-media-carousel-template","content":"Supports WhatsApp markdown."},"6185":{"id":"/docs/presets/whatsapp-templates-74","page_id":"/docs/presets/whatsapp-templates","tags":[],"type":"text","url":"/docs/presets/whatsapp-templates#create-a-media-carousel-template","content":"Use snake\\_case variables like `{{name}}` or `{{order_id}}`."},"6186":{"id":"/docs/presets/whatsapp-templates-75","page_id":"/docs/presets/whatsapp-templates","tags":[],"type":"text","url":"/docs/presets/whatsapp-templates#create-a-media-carousel-template","content":"**Media type and buttons**"},"6187":{"id":"/docs/presets/whatsapp-templates-76","page_id":"/docs/presets/whatsapp-templates","tags":[],"type":"text","url":"/docs/presets/whatsapp-templates#create-a-media-carousel-template","content":"**Media type** — **Image** or **Video** (applies to all cards)."},"6188":{"id":"/docs/presets/whatsapp-templates-77","page_id":"/docs/presets/whatsapp-templates","tags":[],"type":"text","url":"/docs/presets/whatsapp-templates#create-a-media-carousel-template","content":"**Buttons** — button types sync across every card:"},"6189":{"id":"/docs/presets/whatsapp-templates-78","page_id":"/docs/presets/whatsapp-templates","tags":[],"type":"text","url":"/docs/presets/whatsapp-templates#create-a-media-carousel-template","content":"**Quick Reply** — max 2"},"6190":{"id":"/docs/presets/whatsapp-templates-79","page_id":"/docs/presets/whatsapp-templates","tags":[],"type":"text","url":"/docs/presets/whatsapp-templates#create-a-media-carousel-template","content":"**Visit Website (URL)** — max 1"},"6191":{"id":"/docs/presets/whatsapp-templates-80","page_id":"/docs/presets/whatsapp-templates","tags":[],"type":"text","url":"/docs/presets/whatsapp-templates#create-a-media-carousel-template","content":"**Call Phone Number** — max 1"},"6192":{"id":"/docs/presets/whatsapp-templates-81","page_id":"/docs/presets/whatsapp-templates","tags":[],"type":"text","url":"/docs/presets/whatsapp-templates#create-a-media-carousel-template","content":"Add up to 2 buttons total; at least 1 is required."},"6193":{"id":"/docs/presets/whatsapp-templates-82","page_id":"/docs/presets/whatsapp-templates","tags":[],"type":"text","url":"/docs/presets/whatsapp-templates#create-a-media-carousel-template","content":"Per button type:"},"6194":{"id":"/docs/presets/whatsapp-templates-83","page_id":"/docs/presets/whatsapp-templates","tags":[],"type":"text","url":"/docs/presets/whatsapp-templates#create-a-media-carousel-template","content":"**Quick Reply** — enter the reply text (e.g. \"Yes, I'm interested\")."},"6195":{"id":"/docs/presets/whatsapp-templates-84","page_id":"/docs/presets/whatsapp-templates","tags":[],"type":"text","url":"/docs/presets/whatsapp-templates#create-a-media-carousel-template","content":"**URL Button** — enter button text, choose Static or Dynamic, then the URL. For Dynamic, add one variable at the end (e.g. `https://www.example.com/{{name}}`) and provide a sample URL for review."},"6196":{"id":"/docs/presets/whatsapp-templates-85","page_id":"/docs/presets/whatsapp-templates","tags":[],"type":"text","url":"/docs/presets/whatsapp-templates#create-a-media-carousel-template","content":"**Phone Number Button** — enter button text, choose country code, and enter the phone number."},"6197":{"id":"/docs/presets/whatsapp-templates-86","page_id":"/docs/presets/whatsapp-templates","tags":[],"type":"text","url":"/docs/presets/whatsapp-templates#create-a-media-carousel-template","content":"**Customize carousel cards**"},"6198":{"id":"/docs/presets/whatsapp-templates-87","page_id":"/docs/presets/whatsapp-templates","tags":[],"type":"text","url":"/docs/presets/whatsapp-templates#create-a-media-carousel-template","content":"Header type and button types sync across every card — change them on one card and it applies to all."},"6199":{"id":"/docs/presets/whatsapp-templates-88","page_id":"/docs/presets/whatsapp-templates","tags":[],"type":"text","url":"/docs/presets/whatsapp-templates#create-a-media-carousel-template","content":"For each card:"},"6200":{"id":"/docs/presets/whatsapp-templates-89","page_id":"/docs/presets/whatsapp-templates","tags":[],"type":"text","url":"/docs/presets/whatsapp-templates#create-a-media-carousel-template","content":"**Upload Image/Video** — the media file for this card."},"6201":{"id":"/docs/presets/whatsapp-templates-90","page_id":"/docs/presets/whatsapp-templates","tags":[],"type":"text","url":"/docs/presets/whatsapp-templates#create-a-media-carousel-template","content":"**Card body text** — supports markdown and variables."},"6202":{"id":"/docs/presets/whatsapp-templates-91","page_id":"/docs/presets/whatsapp-templates","tags":[],"type":"text","url":"/docs/presets/whatsapp-templates#create-a-media-carousel-template","content":"**Button data** — fill in the specific text, URLs, or phone numbers for buttons on this card."},"6203":{"id":"/docs/presets/whatsapp-templates-92","page_id":"/docs/presets/whatsapp-templates","tags":[],"type":"text","url":"/docs/presets/whatsapp-templates#create-a-media-carousel-template","content":"The **Add Card** button shows the count (e.g. \"Add Card (2/10)\"). Minimum 2 cards, maximum 10."},"6204":{"id":"/docs/presets/whatsapp-templates-93","page_id":"/docs/presets/whatsapp-templates","tags":[],"type":"text","url":"/docs/presets/whatsapp-templates#create-a-media-carousel-template","content":"**Bottom actions**"},"6205":{"id":"/docs/presets/whatsapp-templates-94","page_id":"/docs/presets/whatsapp-templates","tags":[],"type":"text","url":"/docs/presets/whatsapp-templates#create-a-media-carousel-template","content":"**Back** — return to Step 1."},"6206":{"id":"/docs/presets/whatsapp-templates-95","page_id":"/docs/presets/whatsapp-templates","tags":[],"type":"text","url":"/docs/presets/whatsapp-templates#create-a-media-carousel-template","content":"**Create Template** — submit."},"6207":{"id":"/docs/presets/whatsapp-templates-96","page_id":"/docs/presets/whatsapp-templates","tags":[],"type":"text","url":"/docs/presets/whatsapp-templates#create-a-media-carousel-template","content":"**Confirmation dialog**"},"6208":{"id":"/docs/presets/whatsapp-templates-97","page_id":"/docs/presets/whatsapp-templates","tags":[],"type":"text","url":"/docs/presets/whatsapp-templates#create-a-media-carousel-template","content":"**Title** — \"Create WhatsApp Template\""},"6209":{"id":"/docs/presets/whatsapp-templates-98","page_id":"/docs/presets/whatsapp-templates","tags":[],"type":"text","url":"/docs/presets/whatsapp-templates#create-a-media-carousel-template","content":"**Message** — \"Are you sure you want to create this template? Once created, it will be submitted to WhatsApp for review.\""},"6210":{"id":"/docs/presets/whatsapp-templates-99","page_id":"/docs/presets/whatsapp-templates","tags":[],"type":"text","url":"/docs/presets/whatsapp-templates#create-a-media-carousel-template","content":"**Actions** — **Cancel** or **Create Template**."},"6211":{"id":"/docs/presets/whatsapp-templates-100","page_id":"/docs/presets/whatsapp-templates","tags":[],"type":"text","url":"/docs/presets/whatsapp-templates#preview-a-template","content":"Click the **Preview** icon in the Actions column."},"6212":{"id":"/docs/presets/whatsapp-templates-101","page_id":"/docs/presets/whatsapp-templates","tags":[],"type":"text","url":"/docs/presets/whatsapp-templates#preview-a-template","content":"A drawer opens with a full WhatsApp-style preview — header media or text, body with variables highlighted, footer, and buttons or carousel cards."},"6213":{"id":"/docs/presets/whatsapp-templates-102","page_id":"/docs/presets/whatsapp-templates","tags":[],"type":"text","url":"/docs/presets/whatsapp-templates#preview-a-template","content":"Use this to spot-check your template before sending it in a campaign."},"6214":{"id":"/docs/presets/whatsapp-templates-103","page_id":"/docs/presets/whatsapp-templates","tags":[],"type":"text","url":"/docs/presets/whatsapp-templates#delete-templates","content":"Tick the checkboxes for the templates you no longer need."},"6215":{"id":"/docs/presets/whatsapp-templates-104","page_id":"/docs/presets/whatsapp-templates","tags":[],"type":"text","url":"/docs/presets/whatsapp-templates#delete-templates","content":"The bottom action bar shows how many are selected."},"6216":{"id":"/docs/presets/whatsapp-templates-105","page_id":"/docs/presets/whatsapp-templates","tags":[],"type":"text","url":"/docs/presets/whatsapp-templates#delete-templates","content":"Click **Delete** and confirm."},"6217":{"id":"/docs/presets/whatsapp-templates-106","page_id":"/docs/presets/whatsapp-templates","tags":[],"type":"text","url":"/docs/presets/whatsapp-templates#delete-templates","content":"After deletion, Cloodot removes the templates from the list and they're no longer available for new campaigns or automations. Messages already sent aren't affected."},"6218":{"id":"/docs/sign-up","page_id":"/docs/sign-up","type":"page","content":"Sign Up/Sign In","breadcrumbs":["Docs","Get started"],"tags":[],"url":"/docs/sign-up"},"6219":{"id":"/docs/sign-up-0","page_id":"/docs/sign-up","tags":[],"type":"text","url":"/docs/sign-up","content":"Create your Cloodot account and sign in to your workspace."},"6220":{"id":"/docs/sign-up-1","page_id":"/docs/sign-up","type":"heading","tags":[],"url":"/docs/sign-up#two-ways-to-sign-up","content":"Two ways to sign up"},"6221":{"id":"/docs/sign-up-2","page_id":"/docs/sign-up","type":"heading","tags":[],"url":"/docs/sign-up#option-1-sign-up-with-google-fastest","content":"Option 1: Sign up with Google (fastest)"},"6222":{"id":"/docs/sign-up-3","page_id":"/docs/sign-up","type":"heading","tags":[],"url":"/docs/sign-up#option-2-sign-up-with-email","content":"Option 2: Sign up with email"},"6223":{"id":"/docs/sign-up-4","page_id":"/docs/sign-up","type":"heading","tags":[],"url":"/docs/sign-up#enter-your-email","content":"Enter your email"},"6224":{"id":"/docs/sign-up-5","page_id":"/docs/sign-up","type":"heading","tags":[],"url":"/docs/sign-up#fill-in-your-details","content":"Fill in your details"},"6225":{"id":"/docs/sign-up-6","page_id":"/docs/sign-up","type":"heading","tags":[],"url":"/docs/sign-up#create-your-account","content":"Create your account"},"6226":{"id":"/docs/sign-up-7","page_id":"/docs/sign-up","type":"heading","tags":[],"url":"/docs/sign-up#verify-your-email","content":"Verify your email"},"6227":{"id":"/docs/sign-up-8","page_id":"/docs/sign-up","type":"heading","tags":[],"url":"/docs/sign-up#sign-in","content":"Sign in"},"6228":{"id":"/docs/sign-up-9","page_id":"/docs/sign-up","type":"heading","tags":[],"url":"/docs/sign-up#if-you-signed-up-with-email","content":"If you signed up with email"},"6229":{"id":"/docs/sign-up-10","page_id":"/docs/sign-up","type":"heading","tags":[],"url":"/docs/sign-up#if-you-signed-up-with-google","content":"If you signed up with Google"},"6230":{"id":"/docs/sign-up-11","page_id":"/docs/sign-up","type":"heading","tags":[],"url":"/docs/sign-up#password-requirements","content":"Password requirements"},"6231":{"id":"/docs/sign-up-12","page_id":"/docs/sign-up","type":"heading","tags":[],"url":"/docs/sign-up#the-security-checkbox","content":"The security checkbox"},"6232":{"id":"/docs/sign-up-13","page_id":"/docs/sign-up","type":"heading","tags":[],"url":"/docs/sign-up#troubleshooting","content":"Troubleshooting"},"6233":{"id":"/docs/sign-up-14","page_id":"/docs/sign-up","type":"heading","tags":[],"url":"/docs/sign-up#cant-sign-in","content":"Can't sign in"},"6234":{"id":"/docs/sign-up-15","page_id":"/docs/sign-up","type":"heading","tags":[],"url":"/docs/sign-up#forgot-your-password","content":"Forgot your password"},"6235":{"id":"/docs/sign-up-16","page_id":"/docs/sign-up","type":"heading","tags":[],"url":"/docs/sign-up#request-a-reset-link","content":"Request a reset link"},"6236":{"id":"/docs/sign-up-17","page_id":"/docs/sign-up","type":"heading","tags":[],"url":"/docs/sign-up#check-your-email","content":"Check your email"},"6237":{"id":"/docs/sign-up-18","page_id":"/docs/sign-up","type":"heading","tags":[],"url":"/docs/sign-up#pick-a-new-password","content":"Pick a new password"},"6238":{"id":"/docs/sign-up-19","page_id":"/docs/sign-up","type":"heading","tags":[],"url":"/docs/sign-up#sign-in-1","content":"Sign in"},"6239":{"id":"/docs/sign-up-20","page_id":"/docs/sign-up","type":"heading","tags":[],"url":"/docs/sign-up#verification-email-didnt-arrive","content":"Verification email didn't arrive"},"6240":{"id":"/docs/sign-up-21","page_id":"/docs/sign-up","type":"heading","tags":[],"url":"/docs/sign-up#verification-link-expired","content":"Verification link expired"},"6241":{"id":"/docs/sign-up-22","page_id":"/docs/sign-up","type":"heading","tags":[],"url":"/docs/sign-up#quick-reference","content":"Quick reference"},"6242":{"id":"/docs/sign-up-23","page_id":"/docs/sign-up","type":"heading","tags":[],"url":"/docs/sign-up#google-sign-up","content":"Google sign-up"},"6243":{"id":"/docs/sign-up-24","page_id":"/docs/sign-up","type":"heading","tags":[],"url":"/docs/sign-up#email-sign-up","content":"Email sign-up"},"6244":{"id":"/docs/sign-up-25","page_id":"/docs/sign-up","type":"heading","tags":[],"url":"/docs/sign-up#next-steps","content":"Next steps"},"6245":{"id":"/docs/sign-up-26","page_id":"/docs/sign-up","tags":[],"type":"text","url":"/docs/sign-up","content":"Sign up in a couple of minutes with Google or email."},"6246":{"id":"/docs/sign-up-27","page_id":"/docs/sign-up","tags":[],"type":"text","url":"/docs/sign-up#option-1-sign-up-with-google-fastest","content":"Google sign-up skips passwords and verification emails."},"6247":{"id":"/docs/sign-up-28","page_id":"/docs/sign-up","tags":[],"type":"text","url":"/docs/sign-up#option-1-sign-up-with-google-fastest","content":"Benefits:"},"6248":{"id":"/docs/sign-up-29","page_id":"/docs/sign-up","tags":[],"type":"text","url":"/docs/sign-up#option-1-sign-up-with-google-fastest","content":"**One less password** — Google handles the login"},"6249":{"id":"/docs/sign-up-30","page_id":"/docs/sign-up","tags":[],"type":"text","url":"/docs/sign-up#option-1-sign-up-with-google-fastest","content":"**No email verification** — You're verified automatically"},"6250":{"id":"/docs/sign-up-31","page_id":"/docs/sign-up","tags":[],"type":"text","url":"/docs/sign-up#option-1-sign-up-with-google-fastest","content":"**Quick sign-in later** — One click to get back in"},"6251":{"id":"/docs/sign-up-32","page_id":"/docs/sign-up","tags":[],"type":"text","url":"/docs/sign-up#option-1-sign-up-with-google-fastest","content":"Steps:"},"6252":{"id":"/docs/sign-up-33","page_id":"/docs/sign-up","tags":[],"type":"text","url":"/docs/sign-up#option-1-sign-up-with-google-fastest","content":"Go to the Cloodot sign-up page"},"6253":{"id":"/docs/sign-up-34","page_id":"/docs/sign-up","tags":[],"type":"text","url":"/docs/sign-up#option-1-sign-up-with-google-fastest","content":"Click &#x2A;*\"Continue with Google\"**"},"6254":{"id":"/docs/sign-up-35","page_id":"/docs/sign-up","tags":[],"type":"text","url":"/docs/sign-up#option-1-sign-up-with-google-fastest","content":"Pick your Google account when prompted"},"6255":{"id":"/docs/sign-up-36","page_id":"/docs/sign-up","tags":[],"type":"text","url":"/docs/sign-up#option-1-sign-up-with-google-fastest","content":"You're in — create your workspace next"},"6256":{"id":"/docs/sign-up-37","page_id":"/docs/sign-up","tags":[],"type":"text","url":"/docs/sign-up#option-1-sign-up-with-google-fastest","content":"Google sign-up skips email verification. You go straight to creating a workspace."},"6257":{"id":"/docs/sign-up-38","page_id":"/docs/sign-up","tags":[],"type":"text","url":"/docs/sign-up#enter-your-email","content":"Go to the Cloodot sign-up page"},"6258":{"id":"/docs/sign-up-39","page_id":"/docs/sign-up","tags":[],"type":"text","url":"/docs/sign-up#enter-your-email","content":"Type in your email address"},"6259":{"id":"/docs/sign-up-40","page_id":"/docs/sign-up","tags":[],"type":"text","url":"/docs/sign-up#enter-your-email","content":"Click &#x2A;*\"Continue\"**"},"6260":{"id":"/docs/sign-up-41","page_id":"/docs/sign-up","tags":[],"type":"text","url":"/docs/sign-up#fill-in-your-details","content":"The form asks for:"},"6261":{"id":"/docs/sign-up-42","page_id":"/docs/sign-up","tags":[],"type":"text","url":"/docs/sign-up#fill-in-your-details","content":"**Your name** — How you'd like to be addressed"},"6262":{"id":"/docs/sign-up-43","page_id":"/docs/sign-up","tags":[],"type":"text","url":"/docs/sign-up#fill-in-your-details","content":"**Phone number** — Include your country code (for example, +1 for US)"},"6263":{"id":"/docs/sign-up-44","page_id":"/docs/sign-up","tags":[],"type":"text","url":"/docs/sign-up#fill-in-your-details","content":"**Password** — At least 8 characters, with a mix of uppercase, lowercase, and numbers"},"6264":{"id":"/docs/sign-up-45","page_id":"/docs/sign-up","tags":[],"type":"text","url":"/docs/sign-up#fill-in-your-details","content":"**Security check** — Click the checkbox (no puzzles)"},"6265":{"id":"/docs/sign-up-46","page_id":"/docs/sign-up","tags":[],"type":"text","url":"/docs/sign-up#fill-in-your-details","content":"**Terms** — Check the box to agree to our terms"},"6266":{"id":"/docs/sign-up-47","page_id":"/docs/sign-up","tags":[],"type":"text","url":"/docs/sign-up#create-your-account","content":"Click &#x2A;*\"Create account\"**. We'll send a verification email."},"6267":{"id":"/docs/sign-up-48","page_id":"/docs/sign-up","tags":[],"type":"text","url":"/docs/sign-up#verify-your-email","content":"Open the email and click the verification link. If you don't see it, check your spam folder."},"6268":{"id":"/docs/sign-up-49","page_id":"/docs/sign-up","tags":[],"type":"text","url":"/docs/sign-up#verify-your-email","content":"Once verified, you'll be signed in automatically, ready to create your workspace."},"6269":{"id":"/docs/sign-up-50","page_id":"/docs/sign-up","tags":[],"type":"text","url":"/docs/sign-up#verify-your-email","content":"The verification link is valid for 1 hour. If it expires, sign in and we'll send a fresh one."},"6270":{"id":"/docs/sign-up-51","page_id":"/docs/sign-up","tags":[],"type":"text","url":"/docs/sign-up#if-you-signed-up-with-email","content":"Go to the sign-in page"},"6271":{"id":"/docs/sign-up-52","page_id":"/docs/sign-up","tags":[],"type":"text","url":"/docs/sign-up#if-you-signed-up-with-email","content":"Enter your email and click &#x2A;*\"Continue\"**"},"6272":{"id":"/docs/sign-up-53","page_id":"/docs/sign-up","tags":[],"type":"text","url":"/docs/sign-up#if-you-signed-up-with-email","content":"Type your password"},"6273":{"id":"/docs/sign-up-54","page_id":"/docs/sign-up","tags":[],"type":"text","url":"/docs/sign-up#if-you-signed-up-with-email","content":"Click the security checkbox"},"6274":{"id":"/docs/sign-up-55","page_id":"/docs/sign-up","tags":[],"type":"text","url":"/docs/sign-up#if-you-signed-up-with-email","content":"Click &#x2A;*\"Sign in\"**"},"6275":{"id":"/docs/sign-up-56","page_id":"/docs/sign-up","tags":[],"type":"text","url":"/docs/sign-up#if-you-signed-up-with-email","content":"You'll land on your workspaces dashboard."},"6276":{"id":"/docs/sign-up-57","page_id":"/docs/sign-up","tags":[],"type":"text","url":"/docs/sign-up#if-you-signed-up-with-google","content":"Go to the sign-in page"},"6277":{"id":"/docs/sign-up-58","page_id":"/docs/sign-up","tags":[],"type":"text","url":"/docs/sign-up#if-you-signed-up-with-google","content":"Click &#x2A;*\"Continue with Google\"**"},"6278":{"id":"/docs/sign-up-59","page_id":"/docs/sign-up","tags":[],"type":"text","url":"/docs/sign-up#if-you-signed-up-with-google","content":"Pick your Google account"},"6279":{"id":"/docs/sign-up-60","page_id":"/docs/sign-up","tags":[],"type":"text","url":"/docs/sign-up#if-you-signed-up-with-google","content":"Signed up with Google? Use the Google sign-in button — there's no password set for the email option."},"6280":{"id":"/docs/sign-up-61","page_id":"/docs/sign-up","tags":[],"type":"text","url":"/docs/sign-up#password-requirements","content":"A password needs:"},"6281":{"id":"/docs/sign-up-62","page_id":"/docs/sign-up","tags":[],"type":"text","url":"/docs/sign-up#password-requirements","content":"At least 8 characters"},"6282":{"id":"/docs/sign-up-63","page_id":"/docs/sign-up","tags":[],"type":"text","url":"/docs/sign-up#password-requirements","content":"At least one uppercase letter"},"6283":{"id":"/docs/sign-up-64","page_id":"/docs/sign-up","tags":[],"type":"text","url":"/docs/sign-up#password-requirements","content":"At least one lowercase letter"},"6284":{"id":"/docs/sign-up-65","page_id":"/docs/sign-up","tags":[],"type":"text","url":"/docs/sign-up#password-requirements","content":"At least one number"},"6285":{"id":"/docs/sign-up-66","page_id":"/docs/sign-up","tags":[],"type":"text","url":"/docs/sign-up#password-requirements","content":"We'll never ask for your password. If someone claiming to be from Cloodot does, it's a phishing attempt."},"6286":{"id":"/docs/sign-up-67","page_id":"/docs/sign-up","tags":[],"type":"text","url":"/docs/sign-up#the-security-checkbox","content":"A Cloudflare security checkbox appears when signing up or signing in. It keeps bots out — no puzzles, just a checkbox."},"6287":{"id":"/docs/sign-up-68","page_id":"/docs/sign-up","tags":[],"type":"text","url":"/docs/sign-up#cant-sign-in","content":"**\"Invalid email or password\"**\nDouble-check what you typed. Passwords are case-sensitive — check caps lock."},"6288":{"id":"/docs/sign-up-69","page_id":"/docs/sign-up","tags":[],"type":"text","url":"/docs/sign-up#cant-sign-in","content":"**\"Email not verified\"**\nClick the link in the verification email. Check your spam folder if it's missing."},"6289":{"id":"/docs/sign-up-70","page_id":"/docs/sign-up","tags":[],"type":"text","url":"/docs/sign-up#cant-sign-in","content":"**\"Account not found\"**\nUse the same email you signed up with. If you used Google, click the Google sign-in button."},"6290":{"id":"/docs/sign-up-71","page_id":"/docs/sign-up","tags":[],"type":"text","url":"/docs/sign-up#request-a-reset-link","content":"Go to the sign-in page"},"6291":{"id":"/docs/sign-up-72","page_id":"/docs/sign-up","tags":[],"type":"text","url":"/docs/sign-up#request-a-reset-link","content":"Click &#x2A;*\"Forgot password\"**"},"6292":{"id":"/docs/sign-up-73","page_id":"/docs/sign-up","tags":[],"type":"text","url":"/docs/sign-up#request-a-reset-link","content":"Enter your email"},"6293":{"id":"/docs/sign-up-74","page_id":"/docs/sign-up","tags":[],"type":"text","url":"/docs/sign-up#request-a-reset-link","content":"Click &#x2A;*\"Send reset link\"**"},"6294":{"id":"/docs/sign-up-75","page_id":"/docs/sign-up","tags":[],"type":"text","url":"/docs/sign-up#check-your-email","content":"Look for an email with a reset link. Check spam if it doesn't appear."},"6295":{"id":"/docs/sign-up-76","page_id":"/docs/sign-up","tags":[],"type":"text","url":"/docs/sign-up#check-your-email","content":"The reset link expires after a while. If yours has, request a new one."},"6296":{"id":"/docs/sign-up-77","page_id":"/docs/sign-up","tags":[],"type":"text","url":"/docs/sign-up#pick-a-new-password","content":"Click the link, then create a new password. Type it twice to catch typos."},"6297":{"id":"/docs/sign-up-78","page_id":"/docs/sign-up","tags":[],"type":"text","url":"/docs/sign-up#sign-in-1","content":"Sign in with the new password. You're all set."},"6298":{"id":"/docs/sign-up-79","page_id":"/docs/sign-up","tags":[],"type":"text","url":"/docs/sign-up#verification-email-didnt-arrive","content":"Wait a few minutes. If it still hasn't arrived:"},"6299":{"id":"/docs/sign-up-80","page_id":"/docs/sign-up","tags":[],"type":"text","url":"/docs/sign-up#verification-email-didnt-arrive","content":"Check your spam or junk folder"},"6300":{"id":"/docs/sign-up-81","page_id":"/docs/sign-up","tags":[],"type":"text","url":"/docs/sign-up#verification-email-didnt-arrive","content":"Confirm you entered the right email"},"6301":{"id":"/docs/sign-up-82","page_id":"/docs/sign-up","tags":[],"type":"text","url":"/docs/sign-up#verification-email-didnt-arrive","content":"Look for an email from **onboarding\\@updates.cloodot.com**"},"6302":{"id":"/docs/sign-up-83","page_id":"/docs/sign-up","tags":[],"type":"text","url":"/docs/sign-up#verification-email-didnt-arrive","content":"If it's still missing, email support."},"6303":{"id":"/docs/sign-up-84","page_id":"/docs/sign-up","tags":[],"type":"text","url":"/docs/sign-up#verification-link-expired","content":"Links expire after 1 hour. Sign in with your email to get a fresh one."},"6304":{"id":"/docs/sign-up-85","page_id":"/docs/sign-up","tags":[],"type":"text","url":"/docs/sign-up#google-sign-up","content":"Click \"Continue with Google\""},"6305":{"id":"/docs/sign-up-86","page_id":"/docs/sign-up","tags":[],"type":"text","url":"/docs/sign-up#google-sign-up","content":"Pick your Google account"},"6306":{"id":"/docs/sign-up-87","page_id":"/docs/sign-up","tags":[],"type":"text","url":"/docs/sign-up#google-sign-up","content":"You're in — create your workspace next"},"6307":{"id":"/docs/sign-up-88","page_id":"/docs/sign-up","tags":[],"type":"text","url":"/docs/sign-up#email-sign-up","content":"Enter your email"},"6308":{"id":"/docs/sign-up-89","page_id":"/docs/sign-up","tags":[],"type":"text","url":"/docs/sign-up#email-sign-up","content":"Fill out the form"},"6309":{"id":"/docs/sign-up-90","page_id":"/docs/sign-up","tags":[],"type":"text","url":"/docs/sign-up#email-sign-up","content":"Click \"Create account\""},"6310":{"id":"/docs/sign-up-91","page_id":"/docs/sign-up","tags":[],"type":"text","url":"/docs/sign-up#email-sign-up","content":"Open the verification email and click the link"},"6311":{"id":"/docs/sign-up-92","page_id":"/docs/sign-up","tags":[],"type":"text","url":"/docs/sign-up#email-sign-up","content":"You're in — create your workspace next"},"6312":{"id":"/docs/sign-up-93","page_id":"/docs/sign-up","tags":[],"type":"text","url":"/docs/sign-up#next-steps","content":"Create your workspace — Set up your home base"},"6313":{"id":"/docs/sign-up-94","page_id":"/docs/sign-up","tags":[],"type":"text","url":"/docs/sign-up#next-steps","content":"Connect your channels — Bring in conversations"},"6314":{"id":"/docs/sign-up-95","page_id":"/docs/sign-up","tags":[],"type":"text","url":"/docs/sign-up#next-steps","content":"Configure your settings — Make it yours"},"6315":{"id":"/docs/sign-up-96","page_id":"/docs/sign-up","tags":[],"type":"text","url":"/docs/sign-up#next-steps","content":"Ready? Create your workspace."},"6316":{"id":"/docs/troubleshooting","page_id":"/docs/troubleshooting","type":"page","content":"Troubleshooting","breadcrumbs":["Docs","Get help"],"tags":[],"url":"/docs/troubleshooting"},"6317":{"id":"/docs/troubleshooting-0","page_id":"/docs/troubleshooting","tags":[],"type":"text","url":"/docs/troubleshooting","content":"Troubleshooting for common problems in Cloodot."},"6318":{"id":"/docs/troubleshooting-1","page_id":"/docs/troubleshooting","type":"heading","tags":[],"url":"/docs/troubleshooting#account-and-sign-in","content":"Account and sign-in"},"6319":{"id":"/docs/troubleshooting-2","page_id":"/docs/troubleshooting","type":"heading","tags":[],"url":"/docs/troubleshooting#verification-email-didnt-arrive","content":"Verification email didn't arrive"},"6320":{"id":"/docs/troubleshooting-3","page_id":"/docs/troubleshooting","type":"heading","tags":[],"url":"/docs/troubleshooting#verification-link-not-working","content":"Verification link not working"},"6321":{"id":"/docs/troubleshooting-4","page_id":"/docs/troubleshooting","type":"heading","tags":[],"url":"/docs/troubleshooting#cant-sign-in","content":"Can't sign in"},"6322":{"id":"/docs/troubleshooting-5","page_id":"/docs/troubleshooting","type":"heading","tags":[],"url":"/docs/troubleshooting#workspace-issues","content":"Workspace issues"},"6323":{"id":"/docs/troubleshooting-6","page_id":"/docs/troubleshooting","type":"heading","tags":[],"url":"/docs/troubleshooting#organization-name-already-exists","content":"\"Organization name already exists\""},"6324":{"id":"/docs/troubleshooting-7","page_id":"/docs/troubleshooting","type":"heading","tags":[],"url":"/docs/troubleshooting#cant-create-a-workspace","content":"Can't create a workspace"},"6325":{"id":"/docs/troubleshooting-8","page_id":"/docs/troubleshooting","type":"heading","tags":[],"url":"/docs/troubleshooting#channel-connections","content":"Channel connections"},"6326":{"id":"/docs/troubleshooting-9","page_id":"/docs/troubleshooting","type":"heading","tags":[],"url":"/docs/troubleshooting#instagram","content":"Instagram"},"6327":{"id":"/docs/troubleshooting-10","page_id":"/docs/troubleshooting","type":"heading","tags":[],"url":"/docs/troubleshooting#facebook","content":"Facebook"},"6328":{"id":"/docs/troubleshooting-11","page_id":"/docs/troubleshooting","type":"heading","tags":[],"url":"/docs/troubleshooting#whatsapp","content":"WhatsApp"},"6329":{"id":"/docs/troubleshooting-12","page_id":"/docs/troubleshooting","type":"heading","tags":[],"url":"/docs/troubleshooting#webchat","content":"WebChat"},"6330":{"id":"/docs/troubleshooting-13","page_id":"/docs/troubleshooting","type":"heading","tags":[],"url":"/docs/troubleshooting#messages-and-conversations","content":"Messages and conversations"},"6331":{"id":"/docs/troubleshooting-14","page_id":"/docs/troubleshooting","type":"heading","tags":[],"url":"/docs/troubleshooting#messages-not-appearing","content":"Messages not appearing"},"6332":{"id":"/docs/troubleshooting-15","page_id":"/docs/troubleshooting","type":"heading","tags":[],"url":"/docs/troubleshooting#cant-send-messages","content":"Can't send messages"},"6333":{"id":"/docs/troubleshooting-16","page_id":"/docs/troubleshooting","type":"heading","tags":[],"url":"/docs/troubleshooting#cant-see-conversation-history","content":"Can't see conversation history"},"6334":{"id":"/docs/troubleshooting-17","page_id":"/docs/troubleshooting","type":"heading","tags":[],"url":"/docs/troubleshooting#performance","content":"Performance"},"6335":{"id":"/docs/troubleshooting-18","page_id":"/docs/troubleshooting","type":"heading","tags":[],"url":"/docs/troubleshooting#loading-slowly","content":"Loading slowly"},"6336":{"id":"/docs/troubleshooting-19","page_id":"/docs/troubleshooting","type":"heading","tags":[],"url":"/docs/troubleshooting#browser-issues","content":"Browser issues"},"6337":{"id":"/docs/troubleshooting-20","page_id":"/docs/troubleshooting","type":"heading","tags":[],"url":"/docs/troubleshooting#still-stuck","content":"Still stuck?"},"6338":{"id":"/docs/troubleshooting-21","page_id":"/docs/troubleshooting","type":"heading","tags":[],"url":"/docs/troubleshooting#keep-things-running-smoothly","content":"Keep things running smoothly"},"6339":{"id":"/docs/troubleshooting-22","page_id":"/docs/troubleshooting","tags":[],"type":"text","url":"/docs/troubleshooting","content":"Most issues have quick fixes below. Still stuck? Email **support\\@cloodot.com**."},"6340":{"id":"/docs/troubleshooting-23","page_id":"/docs/troubleshooting","tags":[],"type":"text","url":"/docs/troubleshooting#verification-email-didnt-arrive","content":"Check your spam folder."},"6341":{"id":"/docs/troubleshooting-24","page_id":"/docs/troubleshooting","tags":[],"type":"text","url":"/docs/troubleshooting#verification-email-didnt-arrive","content":"Wait a few minutes — delivery can lag."},"6342":{"id":"/docs/troubleshooting-25","page_id":"/docs/troubleshooting","tags":[],"type":"text","url":"/docs/troubleshooting#verification-email-didnt-arrive","content":"Confirm you typed your email correctly."},"6343":{"id":"/docs/troubleshooting-26","page_id":"/docs/troubleshooting","tags":[],"type":"text","url":"/docs/troubleshooting#verification-email-didnt-arrive","content":"Request a new verification email."},"6344":{"id":"/docs/troubleshooting-27","page_id":"/docs/troubleshooting","tags":[],"type":"text","url":"/docs/troubleshooting#verification-email-didnt-arrive","content":"If it still doesn't arrive, email support."},"6345":{"id":"/docs/troubleshooting-28","page_id":"/docs/troubleshooting","tags":[],"type":"text","url":"/docs/troubleshooting#verification-link-not-working","content":"Links expire after 1 hour. If yours expired, sign in with your email to get a fresh one. If the link looks broken, paste it directly into your browser instead of clicking."},"6346":{"id":"/docs/troubleshooting-29","page_id":"/docs/troubleshooting","tags":[],"type":"text","url":"/docs/troubleshooting#cant-sign-in","content":"**\"Invalid email or password\"**"},"6347":{"id":"/docs/troubleshooting-30","page_id":"/docs/troubleshooting","tags":[],"type":"text","url":"/docs/troubleshooting#cant-sign-in","content":"Check caps lock — passwords are case-sensitive."},"6348":{"id":"/docs/troubleshooting-31","page_id":"/docs/troubleshooting","tags":[],"type":"text","url":"/docs/troubleshooting#cant-sign-in","content":"Look for typos in your email."},"6349":{"id":"/docs/troubleshooting-32","page_id":"/docs/troubleshooting","tags":[],"type":"text","url":"/docs/troubleshooting#cant-sign-in","content":"Reset your password if you've forgotten it."},"6350":{"id":"/docs/troubleshooting-33","page_id":"/docs/troubleshooting","tags":[],"type":"text","url":"/docs/troubleshooting#cant-sign-in","content":"**\"Account not found\"**"},"6351":{"id":"/docs/troubleshooting-34","page_id":"/docs/troubleshooting","tags":[],"type":"text","url":"/docs/troubleshooting#cant-sign-in","content":"Use the same email you signed up with."},"6352":{"id":"/docs/troubleshooting-35","page_id":"/docs/troubleshooting","tags":[],"type":"text","url":"/docs/troubleshooting#cant-sign-in","content":"If you signed up with Google, click **Continue with Google** instead of typing an email and password."},"6353":{"id":"/docs/troubleshooting-36","page_id":"/docs/troubleshooting","tags":[],"type":"text","url":"/docs/troubleshooting#organization-name-already-exists","content":"That name is taken. 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a custom field called 'Order ID' to contacts.\""],[4780,"\"All Facebook pages are already connected\""],[4781,"\"Authorization failed\""],[4976,"\"Authorization failed\""],[5391,"\"Couldn't verify the number\""],[3224,"\"Create a label called 'Urgent' in red.\""],[3203,"\"Create a segment of active WhatsApp leads from the last 7 days.\""],[3218,"\"Create a segment of WhatsApp leads who haven't replied in 7 days.\""],[3225,"\"Delete the 'test' label.\""],[4171,"\"Do you have anything under $50?\""],[3227,"\"Draft a WhatsApp template for order confirmation.\""],[3934,"\"eval not allowed in definition\""],[4779,"\"Facebook page already connected\""],[5239,"\"Failed to verify PIN\""],[3221,"\"Find messages mentioning 'refund' from the last month.\""],[3931,"\"handler function not found\""],[5769,"\"Handles billing disputes, refunds, and invoice questions\""],[3213,"\"How are our click-to-message ads performing?\""],[3209,"\"How are our response times trending?\""],[3206,"\"How did today go?\""],[3231,"\"How do I set up a workflow?\" — answered from the Cloodot helpdocs you're reading now."],[3210,"\"How is customer sentiment this month?\""],[3207,"\"How many conversations came in this week vs last week?\""],[3201,"\"How many WhatsApp messages are still waiting for a reply?\""],[3204,"\"How well did our FAQ cover customer questions this month?\""],[3215,"\"How well is our FAQ covering what customers ask?\""],[4974,"\"Instagram account already integrated\""],[4210,"\"iPhone 15 Pro Max 256GB\" beats \"Product #4829.\" Customers see titles, and your agent uses them to match search queries."],[2830,"\"Is my table booked?\""],[3228,"\"List our canned responses for shipping questions.\""],[5390,"\"Migration failed\" or the number won't move"],[3940,"\"name must be 1-100 characters\""],[5240,"\"No eligible phone numbers found\" (Coexistence Mode)"],[4778,"\"No Facebook pages found\""],[4975,"\"No Instagram accounts found\""],[1746,"\"Not now — remind me later\""],[1380,"\"Organization name already exists\""],[6323,"\"Organization name already exists\""],[3943,"\"parameters must be valid JSON schema\""],[5241,"\"Payment method required\""],[3217,"\"Pull up Sarah's contact details.\""],[3202,"\"Pull up the contact details for Sarah from yesterday's chat.\""],[3220,"\"Rename the 'VIP' segment to 'High-value customers'.\""],[3937,"\"require not allowed in definition\""],[5771,"\"Sales inquiries, demos, and pricing\""],[3216,"\"Show me all contacts from Instagram this week.\""],[3222,"\"Show me past sessions about shipping delays.\""],[4170,"\"Show me your dessert menu\""],[3925,"\"slug must be 1-64 chars, alphanumeric + underscore\""],[3928,"\"slug must be unique\""],[3219,"\"Suggest a segment I could run a campaign to.\""],[3200,"\"Summarize the last 10 conversations about refunds.\""],[5770,"\"Technical product issues, bugs, and account access\""],[1747,"\"This is done\""],[3223,"\"What did we tell the last customer who asked about returns?\""],[3230,"\"What do we tell customers about refunds?\" — answered from your knowledge base, using your actual policies."],[4169,"\"What phones do you have?\""],[5242,"\"WhatsApp Business Account not found\""],[2821,"\"When is my appointment?\""],[2824,"\"Where has my project got to?\""],[2818,"\"Where is my order?\" becomes"],[3208,"\"Which channels are busiest right now?\""],[3211,"\"Which labels are showing up most in the last 30 days?\""],[3214,"\"Which products are showing up most in chat?\""],[3229,"\"Who's on my team and what are their roles?\""],[3212,"\"Why is the AI handing conversations off to humans?\""],[2827,"\"Why was I charged?\""],[4213,"\"Winter Jackets\" beats \"All Products.\" Smaller, well-organized collections help your agent serve up more relevant results."],[4179,"*\"Add it to my cart\"* → the same skill set builds the cart and returns a checkout link"],[3133,"*\"Customer asks for a refund or says they were charged incorrectly.\"*"],[3129,"*\"Customer asks how to invite teammates, add users, or share their workspace.\"*"],[3131,"*\"Customer asks to cancel their subscription, end their plan, or stop being billed.\"*"],[3134,"*\"Customer asks to speak to a human, manager, or real person.\"*"],[3127,"*\"Customer asks where their order is, when it will arrive, or for a tracking link.\"*"],[3128,"*\"Customer reports their package was damaged, missing, or never arrived.\"*"],[3132,"*\"Customer wants to upgrade, change plans, or add seats to their account.\"*"],[3150,"*\"How much does this cost?\"* (pricing, not refund)"],[3141,"*\"I want my money back\"*"],[3151,"*\"I want to cancel my subscription\"* (cancellation, not refund)"],[3144,"*\"I was charged twice — fix this\"*"],[4178,"*\"Is the second one in size 9?\"* → the **Shopify** skill set checks the store live"],[3130,"*\"New customer just signed up and is asking what to do first or how to get started.\"*"],[3143,"*\"Please refund the last charge\"*"],[4177,"*\"Show me running shoes\"* → **Collections** finds them and shows the carousel"],[3142,"*\"This isn't what I expected, can I get a refund?\"*"],[3149,"*\"Where is my order?\"* (shipping, not refund)"],[4938,"**\"Account already connected\"**"],[6350,"**\"Account not found\"**"],[6289,"**\"Account not found\"**\nUse the same email you signed up with. If you used Google, click the Google sign-in button."],[6373,"**\"All Facebook pages are already connected\"**"],[4940,"**\"Authorization failed\"**"],[6288,"**\"Email not verified\"**\nClick the link in the verification email. Check your spam folder if it's missing."],[6371,"**\"Facebook page already connected\"**"],[6375,"**\"Failed to verify PIN\"**"],[6361,"**\"Instagram account already integrated\"**"],[6346,"**\"Invalid email or password\"**"],[6287,"**\"Invalid email or password\"**\nDouble-check what you typed. Passwords are case-sensitive — check caps lock."],[6377,"**\"No eligible phone numbers found\"**"],[6369,"**\"No Facebook pages found\"**"],[5210,"**\"No health events yet\"** — Meta hasn't reported anything for this number yet. Normal for brand-new numbers — details appear once events come in."],[6363,"**\"No Instagram accounts found\"**"],[4942,"**\"No pages/accounts found\"**"],[5209,"**\"No WhatsApp numbers connected\"** — Connect a WhatsApp channel first. See Connect WhatsApp."],[6383,"**\"Payment method required\"**"],[4609,"**(no badge)** — a signed-in team member changed it from the dashboard."],[3576,"**`message`** — sent as a direct assistant message, bypassing the AI agent."],[3575,"**`prompt`** — fed back to the AI agent as tool output. The AI agent reads it to compose a natural-language reply to the user. Keep it informative and concise."],[3578,"**`response.buttons`** — clickable quick-reply buttons below the message. Tapping one sends `payload` back as a new message."],[3579,"**`response.carousel`** — horizontally scrollable cards with optional image, title, subtitle, and action buttons."],[3580,"**`response.imageUrl`*&#x2A; / &#x2A;*`response.documentUrl`** — media attachments. Both must be HTTPS URLs."],[3577,"**`response.text`** — text content shown in the chat alongside the AI agent's reply."],[2930,"**↑*&#x2A; and &#x2A;*↓** — move it up or down"],[2928,"**+** — insert a new entry directly after this one"],[4456,"**1 day** for pricing pages, hours, and policies"],[2531,"**1 hour** — Give them some time"],[2529,"**1 minute** — Quick nudge"],[4458,"**1 week** for stable documentation that rarely changes"],[2530,"**10 minutes** — Short pause"],[2986,"**10**"],[2990,"**10**"],[2984,"**15**"],[2994,"**20**"],[1574,"**200 OK**"],[1575,"**201 Created**"],[569,"**24h Reply Window**"],[691,"**24h Reply Window**"],[1576,"**400 Bad Request**"],[2992,"**400**"],[1577,"**401 Unauthorized**"],[1578,"**403 Forbidden**"],[1579,"**404 Not Found**"],[1580,"**429 Rate Limited**"],[2302,"**5 stars** through **1 star** — Filter to a single rating"],[2988,"**5**"],[1581,"**500 Server Error**"],[4457,"**6–12 hours** for fast-moving content like product availability or stock"],[4038,"**A bundle of related skills** — Grouped actions your agent can perform"],[2814,"**A reference used to write, not just to read.** &#x2A;save it to **Preferred store*** points the agent at the field to fill in, so the next conversation already knows which store they use."],[2787,"**A skill inside a decision arm.** `@shopify/start-return` only runs on the arm that reaches it. A skill entry at its own position would run whatever the decision found."],[3978,"**Accessible to the developer's code** — The skill set author's code can read and use these values."],[5690,"**Account verification** — confirms ownership of your workspace."],[925,"**Action**"],[3239,"**Actions Copilot takes*&#x2A; show inline. A progress indicator reads &#x2A;*\"Running actions (2/5)\"*&#x2A; while it works, and &#x2A;*\"5 actions completed\"** when done."],[1003,"**Actions:**"],[1470,"**Actions**"],[1139,"**Actions** – Button to open the contact editor"],[5962,"**Actions** – Download, Edit, and Delete buttons."],[5815,"**Actions** – Edit button for each canned response."],[6026,"**Actions** – Edit button for each label."],[6210,"**Actions** — **Cancel** or **Create Template**."],[5601,"**Actions** — menu with management options"],[443,"**Actions** — things the workflow does (send messages, assign conversations, etc.)"],[6136,"**Actions*&#x2A; — a &#x2A;*⋯** menu with **Preview**, which opens a full WhatsApp preview drawer."],[4846,"**Active Pages only** — unpublished or deleted Pages won't work"],[136,"**Active Sessions** — see Session Management"],[1787,"**Active Sessions** — Still in progress"],[35,"**Active Sessions**:"],[411,"**Active**"],[973,"**Active** — Currently sending"],[1469,"**Active** (green) or **Disabled** (red)"],[2087,"**Ad message volume** — total messages originating from ads"],[1197,"**Add a stage** — Use the dashed **Add stage** column on the far right: type a\nname, optionally choose a color, and press **Enter**."],[490,"**Add Label** — apply one or more existing labels"],[5150,"**Add value** — Offer something useful upfront"],[3290,"**Add your FAQs** — Cover the questions you hear most often"],[1163,"**Additional data** — Include labels and custom fields from recent sessions."],[4845,"**Admin access** to every Page you connect"],[4986,"**Admin access** to the Facebook Page"],[5254,"**Admin access** to the Meta Business account"],[5412,"**Admin access** to the Meta Business portfolio (Business Manager) that owns the WABA, or a contact who has it"],[4791,"**Admin access** to the Pages you want to connect"],[5617,"**Admin** — can manage most settings and members, but not billing."],[2518,"**Advanced Settings** — Fine-tuning for specific needs"],[2201,"**Agent performance** — per-agent response times and handovers"],[398,"**AI Agent Assigned fires a lot.** Because Cloodot auto-assigns a persona to most new conversations, a workflow on the **AI Agent Assigned** trigger runs on nearly every new conversation — not only when you assign one by hand."],[457,"**AI Agent Assigned**"],[4096,"**AI Agent Configuration** — Configure your agent to use Skill Sets"],[3834,"**AI Agent Configuration** — wire custom skills into the AI agent"],[3794,"**AI agent decision** — the AI agent decides invoking a skill would resolve the conversation"],[4676,"**AI agent** — knows when your team is available and can set customer expectations on response times."],[5942,"**AI Agent** — set up AI Extraction to auto-populate custom fields"],[2216,"**AI Agents** — sessions handled by the AI agent"],[6054,"**AI Extraction**"],[6024,"**AI Extraction** – Whether the AI agent can auto‑apply this label."],[494,"**AI Extraction** — pull named fields out of the previous step's output, the conversation, or any value you bind"],[6041,"**AI Extraction**:"],[5891,"**AI Extraction**: Turn on if you want the AI agent to auto-fill this field from conversation context where possible."],[5919,"**AI Extraction**: Turn on to let the AI agent fill this field automatically from messages when possible."],[1522,"**AI generation**"],[5762,"**AI hands over to a team**"],[1845,"**AI Persona**"],[1414,"**AI personality** — How your AI agent sounds"],[2380,"**AI tuning** — see where the AI agent helps and where it needs more training"],[3913,"**AI usage**: The AI agent reads this to know what to expect back"],[4139,"**AI-driven selling** — The agent finds and presents the right items based on what customers ask for"],[1738,"**AI-handled conversations** don't send a snooze alert. If your AI agent owns the conversation, it just resumes silently when the snooze ends."],[426,"**AI**"],[1316,"**All Contacts** — Filter and analyze contacts in the table view"],[1231,"**All Contacts** is best for:"],[4604,"**All events** – Narrow to one kind of change, for example *Agent version deployed*."],[1571,"**All Methods** (default)"],[4013,"**All of this data is accessible** to the skill set code at runtime."],[1786,"**All Sessions**"],[2104,"**All time**"],[2212,"**All time**"],[2335,"**All time**"],[1853,"**All**"],[1227,"**All** — Every contact in a searchable table"],[2301,"**All** — Show every response"],[921,"**Amount**"],[1388,"**Analytics** — Performance at a glance"],[4678,"**Analytics** — response-time metrics can be calculated against business hours."],[2506,"**Answer common questions** — Handles FAQs without you lifting a finger"],[4313,"**Answered** — Your question-answer pairs"],[3263,"**Answers common questions** — \"What are your hours?\" \"How do I return something?\" Handled around the clock."],[5688,"**API integrations** — some endpoints require it."],[1583,"**API** — calls made with your API keys"],[4610,"**API** — changed with an API key."],[6140,"**APPROVED** — ready for campaigns and outbound messages."],[1010,"**Archive** — Select campaigns and click **Archive**, or use the **Archive**\nbutton on a campaign's analytics page. Just archived something by mistake?\nHit **Undo** in the toast."],[415,"**Archived**"],[2789,"**Arms are read top to bottom.** The in-window arm comes first, so a VIP inside 30 days gets the ordinary path rather than the exception."],[3243,"**Ask one thing at a time.** Copilot handles complex requests, but smaller asks usually give cleaner answers."],[1651,"**Assign Agent**"],[493,"**Assign to AI** — assign to a specific AI persona"],[395,"**Assign to AI** pins a *specific* persona, overriding the default one Cloodot would have picked. That persona answers from the next message on."],[492,"**Assign to User** — assign to a specific teammate"],[396,"**Assign to User** hands the conversation to a teammate *and clears the AI assignee*, so the agent stops replying. This is the way to route a conversation away from AI — do it early, since a persona the agent has already picked up keeps the current reply."],[1886,"**Attach files** — Click the attachment button for images, videos, audio, or documents"],[283,"**Attachments** — optional media/files; give each a public `url` and a `type` of `IMAGE`, `VIDEO`, `AUDIO`, or `FILE`."],[1894,"**Audio** — Voice messages and audio files"],[1805,"**Auditing AI handoffs** — See what your AI agent handled and where it passed off to a human"],[4540,"**Auth Token** — your credential (shown only when the auth method needs one)"],[4574,"**Auth Token** — your credential (shown only when the auth type needs one)"],[4538,"**Authentication** — None, Bearer Token, OAuth, or Custom Header"],[4572,"**Authentication** — None, Bearer Token, OAuth, or Custom Header"],[3411,"**Authentication** — OAuth 2.0. Your MCP client handles the OAuth flow automatically using the standard `/.well-known/oauth-protected-resource` endpoint."],[4922,"**Authorize** — Grant Cloodot access to your account"],[5549,"**Auto Resolve**:"],[438,"**Auto-layout** — the wand icon arranges nodes neatly"],[4651,"**Auto-resolve after** — shown as a number of days, or **Off** when auto-resolve is disabled."],[4048,"**Automate tasks** — Handle complex operations on its own"],[6077,"**Automate** on the answers with the **WhatsApp Flow Submitted** workflow trigger."],[596,"**Automatic retries**"],[4077,"**Automatically available** — The agent uses skills when appropriate"],[4677,"**Automations** — trigger automated responses or messaging based on hours."],[3293,"**Available 24/7** — Customers get help at any hour"],[128,"**Avatar** — upload or change your profile picture"],[2130,"**Back the winners** — move budget toward headlines with the most messages."],[6205,"**Back** — return to Step 1."],[1865,"**Badge**"],[5513,"**Be clear** — keep template copy concise."],[3242,"**Be specific.** \"Show me conversations from VIP customers not replied to in 24 hours\" beats \"show me conversations\"."],[5148,"**Be warm** — A friendly greeting helps"],[1754,"**Best for**"],[2931,"**Bin** — remove it"],[129,"**Bio** — short bio or description (optional)"],[1921,"**Block** or **unblock** the contact"],[111,"**Blocked – enable in browser settings** — you or your browser blocked notifications; re-enable them in your browser's site settings."],[1297,"**Boolean**"],[6204,"**Bottom actions**"],[5142,"**Bottom-left** suits right-to-left layouts"],[5141,"**Bottom-right** is the most familiar and works for most sites"],[5117,"**Brand color** — Hex color for the launcher and chat header (e.g., `#000000`). Text color is chosen automatically for contrast."],[5103,"**Brand color** (hex) for the launcher and header"],[3162,"**Brief them like a teammate.** Imagine telling a new hire: \"Use this when a customer…\" The way you'd finish that sentence *is* your description."],[4269,"**Browse products** — Scroll or search through everything in the catalogue"],[2635,"**Build your Knowledge Base** — Better info means better answers"],[3289,"**Build your Knowledge Base** — Teach it about your business"],[4272,"**Bulk actions** — Select multiple products at once for larger edits"],[5994,"**Bulk delete**:"],[4141,"**Bulk imports** — Upload a CSV to add hundreds of items at once"],[2162,"**Busiest day** — the single day with the most displays"],[6131,"**Business Account** — the WhatsApp Business Account the template lives in."],[1413,"**Business hours** — When your team is available (AI covers the rest)"],[6202,"**Button data** — fill in the specific text, URLs, or phone numbers for buttons on this card."],[6177,"**Button text** — fixed as \"Copy offer code\"."],[6188,"**Buttons** — button types sync across every card:"],[3828,"**buttons** — optional quick-action buttons"],[3397,"**Buttons** — quick-reply buttons (label max 50 chars, payload max 200 chars)"],[4154,"**Buttons** — Up to 2 action buttons (like \"View Details\" or \"Buy Now\")"],[6172,"**Buttons** (optional, up to 10 total)"],[6191,"**Call Phone Number** — max 1"],[6175,"**Call Phone Number** — max 1 button."],[895,"**Campaign Messages**"],[1136,"**Campaign Opt-in** – Toggle to control whether the contact can be used in campaigns"],[1147,"**Campaign opt-in** — Toggle the switch to enable or disable campaign opt-in for that contact."],[1036,"**Campaign won't send**"],[2379,"**Campaigns** — cut spend on messages that aren't landing"],[5941,"**Campaigns** — map custom fields to campaign variables for personalization"],[6081,"**Campaigns** — pick the template in the campaign builder; every recipient gets the same Flow button. See Campaigns."],[1318,"**Campaigns** — Target segments with WhatsApp marketing campaigns"],[626,"**Cancel** — pending and running executions can be cancelled. No further steps execute after cancellation."],[976,"**Cancelled** — Stopped before it finished"],[6201,"**Card body text** — supports markdown and variables."],[1183,"**Cards are contacts** — Each card shows the contact's name and avatar, plus\nany details you've chosen to display (email, phone, custom fields, labels,\nrecent activity)."],[1897,"**Carousels** — Multi-item product or content carousels"],[786,"**Carries a conversation:** No — a stage change isn't tied to a conversation. Conversation actions need a conversation supplied by an earlier step (e.g. **Send WhatsApp Template** to `{{trigger.contactPhone}}`)."],[793,"**Carries a conversation:** No — the payload is free-form JSON."],[800,"**Carries a conversation:** Not guaranteed — error handlers must work for non-conversation workflows too. `{{trigger.conversationId}}` is present only when the failed run had one."],[750,"**Carries a conversation:** Yes"],[753,"**Carries a conversation:** Yes"],[756,"**Carries a conversation:** Yes"],[759,"**Carries a conversation:** Yes"],[762,"**Carries a conversation:** Yes"],[771,"**Carries a conversation:** Yes"],[775,"**Carries a conversation:** Yes"],[778,"**Carries a conversation:** Yes"],[782,"**Carries a conversation:** Yes"],[2542,"**Casual** — Relaxed and conversational"],[6152,"**Category**"],[5502,"**Category** — Marketing or Utility"],[6132,"**Category** — Marketing or Utility."],[5200,"**Category** — Meta's classification for the signal"],[498,"**Change Contact Stage** — move a contact to a lifecycle stage"],[135,"**Change Password** — see Change Password"],[28,"**Change Password**:"],[4598,"**Changed by** – The person who made the change, with a badge when the change came from somewhere other than a signed-in user (see Who made the change)."],[2088,"**Channel breakdown** — WhatsApp vs. Instagram vs. Facebook"],[2132,"**Channel focus** — if one channel clearly outperforms, shift spend there."],[4718,"**Channel Name** (required) — How this inbox appears in Cloodot, e.g. `Acme Support`"],[1795,"**Channel Type** — WhatsApp, Instagram, Facebook, or WebChat"],[4261,"**Channel** — If you have more than one WhatsApp channel, use the channel selector to filter catalogues by number (or pick **All Channels**)"],[2298,"**Channel** — Where the conversation happened"],[5534,"**Channels** — Manage connected channels (overview)"],[1875,"**Channels** — WhatsApp, Instagram, Facebook, WebChat"],[1384,"**Channels** — Your Instagram, Facebook, WhatsApp, and WebChat connections"],[3772,"**Characteristics:**"],[3782,"**Characteristics:**"],[5118,"**Chat background** — Background color for the chat area (e.g., `#FFFFFF`)."],[5104,"**Chat background** color"],[6428,"**Check channel connections periodically** — connections can drop."],[994,"**Check for issues** — Cloodot flags anything that looks off"],[3032,"**Check for overlap.** If two procedures keep firing on the wrong messages, tighten their descriptions or add negative examples."],[3164,"**Check for overlaps.** Skim your full list of descriptions side by side. Any two that could both apply? Tighten or merge."],[3985,"**Check the description** — Understand what the skill set does and why it needs credentials"],[1607,"**Check the IP.** Unexpected IPs on an API key are a red flag — rotate the key if anything looks off."],[2307,"**Check your score regularly** — A dipping score is an early warning that something needs attention."],[1099,"**Clean your data first** — Remove blank rows, fix formatting issues, and make sure phone numbers include country codes."],[5786,"**Clear names** — describe the team's purpose at a glance."],[4274,"**Clear titles and descriptions** — Cleaner product data helps your AI match customer questions accurately."],[6430,"**Clear your browser cache occasionally** — fixes odd glitches."],[449,"**Clear** — discard unsaved changes"],[2120,"**CLICK\\_TO\\_WHATSAPP\\_AD** — a WhatsApp button on a Facebook or Instagram ad"],[1020,"**Clicked** — Button clicks (if your template has buttons)"],[4672,"**Closing time** (e.g. `18:00`) — when your team stops. Use the time picker."],[5562,"**Closing time** (e.g., `18:00`)."],[3391,"**Code**"],[5260,"**Coexistence Mode** — Your number already runs on the API and stays on the WhatsApp Business App. PIN step is skipped."],[2164,"**Collections used** — the same, per collection"],[2435,"**Collections**"],[4136,"**Collections** put your products, services, or any curated content right inside customer conversations. When someone asks \"What do you sell?\" or \"Show me your options,\" your AI agent can present a visual carousel of items — with images, descriptions, and action buttons."],[24,"**Color palette**:"],[6053,"**Color**"],[6023,"**Color** – Color swatch and hex value."],[2232,"**Color** — light green for low activity, dark green for high, gray for none"],[6038,"**Color**:"],[1182,"**Columns are stages** — Ordered left to right the way you've arranged them\n(for example, new leads on the left, closed deals on the right)."],[2231,"**Columns** — 24 hourly slots (0–1, 1–2, …)"],[1126,"**Columns**: Pick which custom fields appear as columns."],[1608,"**Combine filters.** For example, **Source = API** + **Status = 401** quickly tells you whether an integration is using the wrong key."],[2311,"**Combine with conversation insights** — Pair CSAT with Conversation Insights for a complete picture of support quality."],[1751,"**Comes back if the customer replies?**"],[1748,"**Comes back on its own?**"],[5100,"**Company Name** — Shown in the widget header"],[5129,"**Company Name** — Shown in the widget header so visitors know who they're chatting with"],[2346,"**Compare time ranges.** For example, compare **This Month** to last month to see whether coverage is improving."],[4081,"**Compatibility** — Confirm they work with your setup"],[1788,"**Completed Sessions** — Already wrapped up"],[975,"**Completed** — All done"],[5512,"**Comply with policy** — follow WhatsApp's Business Policy."],[2536,"**Concise** — Quick, to the point"],[3919,"**Config definition example:**"],[3359,"**Config** — API endpoint URL, API key"],[4042,"**Configurable** — Set up before use"],[3971,"**Configuration values** you entered during setup"],[4058,"**Configuration** — Settings required to run"],[4924,"**Configure** — Set any channel-specific options"],[160,"**Confirm New Password** — re-enter the new password"],[6207,"**Confirmation dialog**"],[1634,"**Connect Cloodot to your AI tools** — Link Cloodot to MCP-compatible AI tools."],[391,"**Connect external services** — call your other tools through their APIs"],[4748,"**Connect more than one** — add a separate email channel for each support address (sales, billing, support), each with its own inbound address"],[1409,"**Connect your channels** — Bring in conversations from Instagram, Facebook, WhatsApp, or WebChat"],[4680,"**Consider time zones** — if you serve customers across regions, factor their local times in."],[3294,"**Consistent answers** — No more \"it depends who you talk to\""],[4308,"**Consistent responses** — Everyone gets the same (correct) information"],[5106,"**Contact collection** — Email Only, Phone Only, or Email or Phone"],[1146,"**Contact custom fields** — Type into text, URL, phone, email, and number fields. Pick options for select and multi-select fields. Choose a date for date fields."],[1779,"**Contact details** — Name, avatar, and channel (WhatsApp, Instagram, Facebook, or WebChat)"],[1793,"**Contact Email**"],[2966,"**Contact fields**"],[5877,"**Contact Fields** — Extra data for individual contacts."],[1792,"**Contact Name**"],[2295,"**Contact name** and avatar"],[473,"**Contact Stage Changed**"],[1649,"**Contact**"],[1248,"**Contact** — Someone who's messaged you on any channel, or who you've imported"],[5945,"**Contacts Overview** — enrich contact profiles with custom fields"],[1320,"**Contacts Overview** — The full contact system"],[4461,"**Content updated** — The page changed and the entry was refreshed"],[5504,"**Content** — your message"],[5822,"**Content**:"],[3791,"**Context integration** — the result flows back into the conversation and the AI agent replies to the customer."],[4078,"**Context-aware** — Skills activate based on conversation context"],[600,"**Continue on step failure**"],[4310,"**Continuous improvement** — Surface the questions you're missing and fill the gaps"],[563,"**Conversation Channel**"],[682,"**Conversation Channel**"],[3973,"**Conversation context** such as contact name, email, and phone number"],[2964,"**Conversation fields**"],[1138,"**Conversation Fields** – Read-only columns that summarize conversation-level custom fields"],[5878,"**Conversation Fields** — Extra data for conversations/sessions."],[561,"**Conversation Labels**"],[679,"**Conversation Labels**"],[461,"**Conversation Opened**"],[5314,"**Conversation pricing** — Pay per conversation at Meta's rates"],[463,"**Conversation Resolved**"],[465,"**Conversation Starred**"],[565,"**Conversation Starred**"],[685,"**Conversation Starred**"],[559,"**Conversation Status**"],[676,"**Conversation Status**"],[1386,"**Conversations** — Every message in one unified inbox"],[2171,"**Conversations** — how many *different* conversations saw it, so a single chat that saw the same item four times counts once"],[891,"**Copilot Messages** — used by your AI copilot"],[896,"**Copilot Responses**"],[4094,"**Copilot Settings** — Configure advanced AI features and integrations"],[3238,"**Copilot's replies** appear as lighter bubbles on the left, with rich formatting (lists, tables, links)."],[4612,"**Copilot** — changed by the copilot on someone's behalf."],[6176,"**Copy Code** — max 1 button. Set:"],[1917,"**Copy ID** — Copy the conversation ID to your clipboard"],[2929,"**Copy** — duplicate it, in place"],[3104,"**Covers paraphrases:**"],[4463,"**Crawl failed** — The page couldn't be reached or read"],[3438,"**Create a SkillSet:**"],[3439,"**Create a version (auto-deploys):**"],[3349,"**Create a version** — add skills and configuration definitions, then deploy."],[495,"**Create Contact** — add a contact, with custom fields and a duplicate policy"],[6125,"**Create Template** — open the template builder."],[6206,"**Create Template** — submit."],[3348,"**Create the SkillSet** — name, description, visibility."],[3288,"**Create your AI Agent** — Decide how it should talk and behave"],[1134,"**Created At** – When the contact was created (shown as \"x time ago\")"],[6135,"**Created At** — when the template was created."],[919,"**Created**"],[1464,"**Created**"],[6025,"**Created** – When the label was created."],[3831,"**Creating Skills** — build your first skill step by step"],[4090,"**Creating Skills** — Step-by-step build guide"],[5206,"**Critical issues** — Stop sending to that number until you understand the issue. Check the metric details for Meta's explanation."],[2517,"**CSAT** — Satisfaction surveys for this agent"],[988,"**CSV column** — Pull from uploaded data"],[158,"**Current Password** — your existing password"],[221,"**Current Session** — marks the session you're using right now"],[1097,"**Custom field values** are checked against their field type (numbers, dates, booleans, etc.)"],[989,"**Custom field** — Use data stored on the contact"],[1075,"**Custom fields:**\nAny custom fields you've created in your organization also appear as mapping options, with their field type (text, number, date, etc.)."],[1657,"**Custom Fields**"],[1137,"**Custom Fields** – Any extra contact fields you've chosen to show (editable)"],[1314,"**Custom Fields** — Create fields to power more sophisticated filters"],[1251,"**Custom Fields** — Extra info you track, like \"Plan type\" or \"City\""],[3837,"**Custom Fields** — use custom fields in skill parameters and responses"],[4039,"**Custom functionality** — Extend the agent with specific capabilities"],[2105,"**Custom range** — pick start and end dates"],[2532,"**Custom** — Anywhere from 2 to 23 hours"],[2336,"**Custom** — Pick any start and end date"],[1806,"**Customer context** — Look up a contact's recent sessions before replying"],[2444,"**Customer context** — see purchase history and tags when a customer reaches out."],[2429,"**Customers**"],[5102,"**Customize appearance** (optional):"],[6197,"**Customize carousel cards**"],[2235,"**Daily** — scan conversation counts"],[2108,"**Daily** (default)"],[21,"**Dark** — Dimmed interface, easier on the eyes."],[55,"**Dark** — easier on the eyes in low light."],[3344,"**Dashboard** — visual editor with built-in code validation"],[4597,"**Date and time** – When the change was made. Hover for the exact timestamp."],[133,"**Date Format** — how dates render in the app"],[1295,"**Date**"],[578,"**Days** — longer sequences"],[703,"**Days** — longer sequences"],[1230,"**Deals** — A drag-and-drop pipeline board"],[1244,"**Deals** is best when you want to:"],[1177,"**Deals** turns your contacts into a pipeline you can work. Each column is a\n**stage**, every card is a contact, and you move a deal forward by dragging its\ncard from one stage to the next."],[3031,"**Decide on data, not on descriptions.*&#x2A; Where a fact lives in a custom field or a label, reference it with &#x2A;*@** — the agent can check a reference; it can only guess at a description."],[2758,"**Decision**"],[2781,"**Decision**"],[2805,"**Decision**"],[2918,"**Decision**"],[2573,"**Default skills** — Built-in abilities every agent has"],[137,"**Default View** — your default dashboard view"],[3825,"**definition** — JavaScript or TypeScript code with a `handler` function"],[1198,"**Delete a stage*&#x2A; — Open the column's &#x2A;*⋯** menu and choose **Delete**. You\ncan't delete your only stage, and any contacts still in a deleted stage are\nsimply left without a stage (they're never deleted)."],[4271,"**Delete products** — Remove items you don't want your AI to reference"],[4336,"**Delete** when something's no longer relevant"],[4546,"**Delete** with the trash icon (and confirm)"],[4580,"**Delete** with the trash icon (and confirm)"],[1018,"**Delivered** — Messages that arrived"],[2764,"**Description**"],[2791,"**Description**"],[6052,"**Description**"],[5961,"**Description** – Short explanation of what the document contains."],[6022,"**Description** – When and how the label should be used."],[5201,"**Description** — A plain-English explanation of what the signal means"],[2521,"**Description** — A short note about what your agent does"],[5659,"**Description** — a short summary of your business. Helps the AI agent produce better answers and gives new members quick context."],[3084,"**Description** — The sticky note that says \"open me when…\""],[3388,"**Description** — what it does (1–500 characters)"],[3823,"**description** — what the skill does"],[3379,"**Description** — what the SkillSet does (1–1000 characters)"],[4537,"**Description** (optional) — what the server provides"],[4571,"**Description** (optional) — what the server provides"],[5740,"**Description** (optional) — what this team handles. Write this carefully if you use team inboxes: the AI uses descriptions to pick which team gets a handover."],[5884,"**Description** (optional): Explain what the field is for and how it should be used."],[5976,"**Description**:"],[6034,"**Description**:"],[5916,"**Description**: Explain what this field captures for each conversation. Must be 32–256 characters. The AI agent uses this text to decide when to extract values automatically."],[68,"**Desktop** — browser push notifications. The status shows whether push is enabled, blocked, or unsupported in your current browser. Once it's enabled, **Subscribe** this device and send a **Test Push** to confirm it works."],[5202,"**Details** — Key-value pairs from Meta with extra context"],[3346,"**Developer API** — REST API for automation and CI/CD"],[6083,"**Developer API** — template sends through the public API include the Flow button automatically."],[218,"**Device** — name or type (e.g. \"Chrome on Windows\", \"Safari on iPhone\")"],[3038,"**Did you deploy?** Playground testing is safe, but customers only see deployed versions."],[4550,"**Disable what you don't use** — turn off servers you no longer need."],[2170,"**Displays** — times the agent showed the item"],[3114,"**Distinct:**"],[3037,"**Do two procedures overlap?** The agent may skip both rather than pick the wrong one."],[3993,"**Document requirements** — Clearly explain why your skill set needs each configuration field"],[4082,"**Documentation** — Review the Skill Set's docs before installing"],[3355,"**Does it need configuration?** (e.g. API keys, endpoint URLs)"],[3035,"**Does the procedure have a Quick replies entry?** Skills, steps and notes alone won't offer buttons."],[5853,"**Don't over-create** — only ship templates you actually use; too many makes search slower for agents."],[4925,"**Done** — Conversations start flowing in"],[409,"**Draft**"],[970,"**Draft** — Saved but not sent (still editable)"],[1597,"**Duration**"],[4270,"**Edit product details** — Adjust how a product appears in Cloodot"],[6146,"**Edit Template** — header, body, footer, buttons"],[1920,"**Edit** the contact's details"],[4335,"**Edit** to update questions or answers"],[4545,"**Edit** with the pencil icon"],[4579,"**Edit** with the pencil icon"],[3019,"**Editing is safe mid-conversation.** If you delete a procedure while a conversation is part-way through it, that run is closed instead of half-applied."],[5612,"**Email address** — the person's email."],[1096,"**Email addresses** are validated for correct format"],[1145,"**Email and phone** — Click the value, type the new one, then press **Enter** or click away to save."],[5125,"**Email Only** — Collect their email address"],[5127,"**Email or Phone** — Let visitors choose either"],[1073,"**Email**"],[4919,"**Email**"],[1132,"**Email** – Editable inline"],[4936,"**Email** — A separate channel per support address (support, sales, billing)"],[69,"**Email** — notifications go to your account email, shown here for reference."],[127,"**Email** — your account email address"],[4926,"**Email** works a little differently — instead of authorizing an account, you name an inbox, copy the address Cloodot gives you, and forward your support mail to it. See Connect Email."],[4653,"**Empty values*&#x2A; — shown as &#x2A;*—**."],[109,"**Enable Push Notifications** — push isn't enabled yet; click to allow it."],[4541,"**Enable Server** — toggle on to activate"],[4575,"**Enable Server** — toggle on to activate"],[623,"**Error details** — what went wrong on failure"],[602,"**Error workflow**"],[3729,"**Error** — \"handler function not found\""],[3731,"**Error** — `config.apiKey` (or `secrets.apiKey`) is undefined"],[1565,"**Errors** — failed requests, shown in red"],[1092,"**Errors** — Rows that couldn't be imported (with details)"],[4600,"**Event** – What happened."],[4605,"**Everyone** – Narrow to one person."],[3902,"**Example — order status check:**"],[3914,"**Example — order status response:**"],[1715,"**Example:**"],[3917,"**Example:**"],[3768,"**Examples:**"],[3777,"**Examples:**"],[3874,"**Examples**: \"Check Order Status\", \"Send Email\", \"Process Payment\""],[3878,"**Examples**: \"Look up the status of a customer order in the system\""],[3870,"**Examples**: `check_order_status`, `send_email_2`, `process_payment`"],[405,"**Executions** — how many times the workflow has run"],[2610,"**Existing conversations** — If the agent was previously assigned and a customer messages back, it's **automatically unassigned** since it can't respond without credits"],[1452,"**Expiration** — **Never**, **30 days**, **90 days**, or **1 year**."],[1466,"**Expires**"],[3291,"**Explore Skill Sets** — Add extra abilities"],[4064,"**Explore** — Skill Sets you can browse and install"],[631,"**Export** — open a workflow's row menu and choose **Export JSON**. The file contains steps, connections, and execution settings. Organization-specific and sensitive material is stripped: record IDs referenced by steps (labels, team members, AI personas, WhatsApp channels and templates, lifecycle stages), webhook secrets, error-workflow references, Simple API Request headers, and captured sample responses."],[310,"**Extract from** → *Previous step* (the output of the step wired into this one), *Conversation* (the transcript, up to the last 50 messages), or *Custom* (any value you bind, e.g. `{{fetch_order.response.body}}`)"],[390,"**Extract insights** — use the AI agent to auto-extract labels, sentiment, and custom field values"],[2115,"**Facebook Ads** — messages from Facebook click-to-message ads"],[4913,"**Facebook**"],[2098,"**Facebook** — click-to-Messenger ads"],[4933,"**Facebook** — Up to 5 Pages per run (repeat the flow to add more)"],[1021,"**Failed** — Messages that didn't make it"],[4484,"**Failed** — Something went wrong (open the entry for details)"],[4098,"**FAQ Management** — FAQs that work alongside skills"],[4050,"**Fetch data** — Retrieve information from external sources"],[3764,"**Fetch live data** to answer with up-to-date information"],[311,"**Fields** — the schema to extract into. One row per value: a **name**, a **type** (text, number, yes/no, or list of text), and a **description** telling the model what to look for. The description is what the model actually extracts against, so it's worth writing."],[5967,"**File**:"],[4413,"**Files** — A PDF, CSV, or Excel file"],[1895,"**Files** — Documents and other file types"],[4499,"**Files** — PDFs, CSVs, or Excel for existing documentation"],[4747,"**Filter by channel** in the inbox to see only email conversations"],[4867,"**Filter by Page** — Focus on one Page at a time"],[1859,"**Filters by**"],[1873,"**Filters:**"],[1123,"**Filters**: Open the **Quick Filter** drawer to apply temporary filters."],[1011,"**Find archived campaigns** — Switch to the **Archived** tab."],[999,"**Find campaigns:**"],[497,"**Find Contact** — look one up by phone or email so later steps can use it"],[6180,"**Flow** buttons (native in-chat forms) can't be added in Cloodot's builder — create the flow and its template in Meta's WhatsApp Manager instead. Once the template syncs into Cloodot, it sends everywhere templates work. See WhatsApp Flows."],[3244,"**Follow up.** If the first answer isn't right, keep the conversation going — Copilot remembers context within the same session."],[6169,"**Footer** (optional)"],[4073,"**Forking** — Copy and modify an existing public Skill Set"],[3901,"**Format**: JSON Schema"],[3912,"**Format**: JSON Schema"],[3297,"**Frees up your team** — Humans focus on the complex work"],[2541,"**Friendly** — Warm and approachable"],[4453,"**From an existing Web Link entry** — Open the entry, then toggle the switch in the auto-crawl panel at the top."],[504,"**From earlier steps** — each step is addressed by its name: a step called \"CRM Lookup\" exposes `{{crm_lookup.response.body}}`. The picker shows exactly what each step produces."],[4714,"**From Settings**"],[4798,"**From Settings**"],[4993,"**From Settings**"],[5096,"**From Settings**"],[5265,"**From Settings**"],[4711,"**From the inbox (no channels connected yet)**"],[4795,"**From the inbox (no channels connected yet)**"],[4990,"**From the inbox (no channels connected yet)**"],[5093,"**From the inbox (no channels connected yet)**"],[5262,"**From the inbox (no channels connected yet)**"],[503,"**From the trigger** — `{{trigger.messageText}}`, `{{trigger.conversationId}}`, contact details like `{{trigger.contactName}}`, `{{trigger.contactEmail}}`, and `{{trigger.contactPhone}}`, webhook payload fields like `{{trigger.payload.orderId}}`, flow answers like `{{trigger.flowValues.km_range}}` (WhatsApp Flow Submitted), even array elements like `{{trigger.payload.items.0.sku}}`."],[3796,"**Future** — scheduled or event-driven runs (planned)"],[2561,"**General guidelines** — How to greet people, what tone to use"],[281,"**Generate with AI** — when on, the message text is used as a *prompt* and the reply is written by AI."],[4074,"**Generating with AI** — Available through the Developer API and the Cloodot MCP server (not the dashboard)"],[420,"**Get started**"],[1035,"**Get templates approved early** — Make sure yours are approved before using them"],[1572,"**GET**, **POST**, **PUT**, **DELETE**"],[3264,"**Gives accurate, on-brand answers** — Based on what you teach it."],[4724,"**Gmail (personal)**"],[4047,"**Go beyond Q\\&A** — Add functionality past knowledge-based answers"],[6124,"**Go to Campaigns** — open the Campaigns page to use templates in a WhatsApp campaign."],[1802,"**Go to Conversation** — Jumps straight to the full inbox thread if you want every message"],[3888,"**Good prompt example:**"],[4729,"**Google Workspace (admin)**"],[2522,"**Greeting** — The first message customers see when they start chatting"],[1033,"**Handle failures** — Download the failed list and clean up your data"],[2508,"**Handle volume** — Runs ten conversations at once without breaking a sweat"],[3392,"**Handler Code** — your JavaScript handler function (max 50 KB)"],[3296,"**Handles volume** — Ten conversations at once, no problem"],[6161,"**Header (optional)** — pick a type: **None**, **Text**, **Image**, **Video**, or **Document**. The matching field appears below."],[583,"**Headers** — add custom headers like Authorization or Content-Type"],[711,"**Headers** — custom headers like `Authorization` or `Content-Type`"],[5193,"**Healthy signals** — How many tracked signals are healthy (for example, \"8 / 10\")."],[2238,"**High unassigned count** — add agents or improve AI agent responses"],[4275,"**High-quality images** — WhatsApp shows product images inline in the chat, so make sure they look sharp."],[2584,"**Higher** (toward creative) — More varied, creative responses"],[577,"**Hours** — same-day automation"],[702,"**Hours** — same-day automation"],[428,"**Housekeeping**"],[581,"**HTTP Method** — GET, POST, PUT, PATCH, or DELETE"],[709,"**HTTP Method** — GET, POST, PUT, PATCH, or DELETE"],[3437,"**https\\://developers.cloodot.com/api/v1/reference**"],[459,"**Human Agent Assigned**"],[2217,"**Human Agents** — sessions assigned to teammates, with an **Unreplied** sub-count"],[2513,"**Identity** — Name, personality, languages"],[3012,"**If nothing wins clearly**, the agent replies without a procedure. It won't guess."],[6163,"**Image / Video / Document** — an upload field appears."],[4153,"**Image** — A photo of the product or service"],[1892,"**Images** — Photos and graphics with preview"],[632,"**Import** — click **Import** at the top of the Workflows page and pick a `.workflow.json` file. The workflow arrives as a draft."],[1089,"**Imported** — New contacts created"],[1309,"**In All Contacts** — Select a segment to see only matching contacts. A banner above the table shows the active segment and how many contacts match."],[97,"**In app** — notifications shown inside Cloodot"],[5808,"**In Settings** — Go to **Settings → Presets → Canned Response** to create, edit, or delete them."],[5807,"**In the Inbox** — While replying to a customer, type `/` at the **start of a line** or **right after a space** in the reply box. The **Insert Canned Response** menu opens; search by title and select a response to insert its full text."],[1310,"**In Watchlists** — Pick one or more segments to monitor matching contacts together in one table."],[894,"**Incoming Messages**"],[889,"**Incoming Messages** — used when customers message you"],[475,"**Incoming Webhook**"],[3357,"**Input** — order ID (required), customer ID (optional)"],[5943,"**Insights** — analyze data with custom fields in reports"],[1321,"**Insights** — Analyze segment performance and engagement"],[2114,"**Instagram Ads** — messages from Instagram click-to-message ads"],[4911,"**Instagram**"],[4932,"**Instagram** — As many accounts as you have access to"],[2097,"**Instagram** — click-to-Instagram DM ads"],[3440,"**Install and configure:**"],[3030,"**Install skills before you reference them.*&#x2A; Only installed skills appear in the &#x2A;*@** list."],[1631,"**Install** — Adds Cloodot to your home screen or app drawer"],[2574,"**Installed skills** — Custom ones you've added"],[4063,"**Installed** — Skill Sets currently in use"],[4307,"**Instant answers** — No waiting for common questions"],[3295,"**Instant responses** — No waiting on a human pickup"],[312,"**Instructions** — extra steering. Required only when no fields are defined, in which case the model decides the shape from the instructions alone."],[2514,"**Instructions** — How it should behave and respond"],[2569,"**Instructions** — one ordered list of everything the agent works through when it applies"],[3085,"**Instructions** — What's inside the folder: the ordered list of steps, decisions, skills, quick replies and notes the agent works through"],[4052,"**Integrate APIs** — Connect with third-party services"],[4045,"**Integrate services** — Connect to external APIs"],[430,"**Integrations**"],[4095,"**Integrations** — Connect external tools and services"],[3838,"**Integrations** — connect skills to external APIs and services"],[1417,"**Integrations** — Other tools you use"],[2693,"**Intelligence → Agent**"],[294,"**Into a conversation** — leave the recipient blank; it uses the trigger's conversation."],[3898,"**Invalid patterns (will be rejected):**"],[2445,"**Inventory checks** — verify availability during a conversation."],[5577,"**Invitations tab**:"],[5580,"**Invite Member**:"],[1410,"**Invite your team** — Add the people who'll handle conversations"],[917,"**Invoice**"],[1599,"**IP**"],[3036,"**Is the description specific enough?** Vague descriptions rarely match confidently."],[3017,"**It lets go when the customer moves on.** If a later message clearly matches a different procedure, the agent switches to that one. If the customer changes the subject, or the conversation is handed to a human, the run is abandoned rather than being forced to completion."],[3010,"**It needs to be confident, and it needs a clear winner.** A weak match won't steer the reply, and neither will two procedures that score almost the same — when the choice is a coin flip, the agent would rather answer normally than pick the wrong process."],[3015,"**It remembers where it got to.** When a procedure starts, the agent tracks which position it's on, so the next customer message continues from there rather than restarting at 1."],[3016,"**It stops when the work is done.** Once the agent finishes the final position, the run closes."],[3018,"**It won't get stuck.** A run that has gone on for too many turns, or that started more than a day ago, is dropped so it can't keep steering replies toward a checklist nobody is following."],[2163,"**Items shown** — how many distinct items the agent reached for, out of everything in your catalog"],[2165,"**Items shown** is the number to watch. A catalog of 400 items where 30 ever get shown isn't a demand problem — it usually means the other 370 need better titles and descriptions so the agent can find them."],[5600,"**Joined** — the date they joined"],[5572,"**Joined** date"],[5852,"**Keep content fresh** — review periodically so policies, prices, and links stay accurate."],[2636,"**Keep FAQs current** — Outdated answers are worse than none"],[2634,"**Keep improving** — Review conversations and refine your setup"],[4276,"**Keep inventory honest** — Remove or hide items you can't fulfill, so out-of-stock products don't surface in conversations."],[3166,"**Keep it brief.** One or two sentences is enough — long descriptions don't help and may dilute the meaning."],[4085,"**Keep them updated** — Stay on recent versions"],[6426,"**Keep your email verified** — required for account recovery."],[6429,"**Keep your WhatsApp payment method current** — messages won't send without it."],[779,"**Key variable:** `{{trigger.labelIds}}` — the label IDs that were added"],[783,"**Key variable:** `{{trigger.labelIds}}` — the label IDs that were removed"],[772,"**Key variable:** `{{trigger.personaVersionId}}` — the assigned AI persona version"],[776,"**Key variable:** `{{trigger.userId}}` — the assigned user"],[763,"**Key variables:**"],[787,"**Key variables:**"],[801,"**Key variables:** `{{trigger.failedWorkflowName}}` · `{{trigger.failedWorkflowId}}` · `{{trigger.error}}` · `{{trigger.failedRunNumber}}` · `{{trigger.failedExecutionId}}` · `{{trigger.failedAt}}` · `{{trigger.retryCount}}`"],[794,"**Key variables:** anything in the posted body, addressed by path — `{{trigger.payload.order.id}}`, `{{trigger.payload.items.0.sku}}`, and so on."],[751,"**Key variables:** the shared conversation fields above"],[1462,"**Key**"],[139,"**Keyboard Shortcuts** — view and customize shortcuts"],[3390,"**Kind** — `EXECUTE` (performs an action) or `SEARCH` (retrieves data)"],[2509,"**Know its limits** — Hands off to your team when it's out of its depth"],[4097,"**Knowledge Base** — Complement skills with knowledge"],[3836,"**Knowledge Base** — ground skill responses in your knowledge base"],[5946,"**Knowledge Base** — reference custom field data in knowledge entries"],[469,"**Label Added**"],[2202,"**Label distribution** — how conversations are categorized"],[471,"**Label Removed**"],[1303,"**Label**"],[2949,"**Label**"],[1783,"**Labels and custom fields** — Anything applied to the conversation"],[1801,"**Labels and custom fields** — Everything tagged during the conversation"],[1655,"**Labels**"],[2968,"**Labels**"],[5944,"**Labels** — combine custom fields with labels for richer organization"],[1874,"**Labels** — Conversations with specific labels"],[1315,"**Labels** — Use labels in segment conditions"],[6158,"**Language** — pick the language that matches your copy (English, Arabic, Hindi, etc.)."],[5503,"**Language** — template language"],[6134,"**Language** — template language (for example `en_US`, `ar_AE`)."],[131,"**Language** — your preferred language"],[2330,"**Last 7 days**"],[2099,"**Last 7 days** (default)"],[2207,"**Last 7 days** (default)"],[220,"**Last Activity** — when the session was last used"],[1135,"**Last Interaction** – Time since the last message, with a hover preview of the last message"],[4257,"**Last synced** timestamp"],[5203,"**Last updated** — When the metric last changed"],[644,"**Lean on labels** — labels make great building blocks for decisions and organization."],[5605,"**Leave organization** — leave yourself (only on your own row)"],[5576,"**Leave organization** for your own user."],[3872,"**Length**: 1-100 characters"],[3880,"**Length**: 1-2000 characters"],[3876,"**Length**: 1-500 characters"],[3867,"**Length**: 1-64 characters"],[4309,"**Less repetitive work** — The agent handles the repeats"],[20,"**Light** — Bright interface for well-lit environments."],[54,"**Light** — clean, bright interface; great in well-lit rooms."],[2911,"**Limits:** up to **20** examples per side. Keep each one short — one or two sentences at most."],[1125,"**Live toggle**: Auto-refresh the table every few seconds."],[219,"**Location** — approximate location, based on IP address"],[1896,"**Location** — Location pins with map preview"],[444,"**Logic** — decision nodes, delays, and end nodes"],[4654,"**Long text** (agent instructions, descriptions) — shortened, with the full value on hover. Very long values are stored trimmed; the agent's version history holds the complete text."],[2538,"**Long** — Thorough and detailed"],[780,"**Loop prevention:** the **Add Label** action is hidden under this trigger."],[791,"**Loop prevention:** the **Change Contact Stage** action is hidden under this trigger."],[754,"**Loop prevention:** the **Open Conversation** action is hidden under this trigger — reopening on \"opened\" is a loop."],[784,"**Loop prevention:** the **Remove Label** action is hidden under this trigger."],[757,"**Loop prevention:** the **Resolve Conversation** action is hidden under this trigger."],[760,"**Loop prevention:** the **Star Conversation** action is hidden under this trigger."],[1041,"**Lots of failures**"],[2583,"**Lower** (toward strict) — More consistent, predictable responses"],[3028,"**Make quick reply labels customer-friendly.** Write what they'd tap, not internal codes."],[5788,"**Manageable size** — keep teams small enough to collaborate effectively."],[1931,"**Manual routing keeps the current agent.** Routing to a team does not unassign whoever owns the conversation — a chat can have both a team and an agent at once. (When the AI hands a conversation over, it works differently: it clears the AI assignee and routes to a team or the general queue. See AI handover.)"],[629,"**Manual** — manually triggered executions"],[1940,"**Mark as read / unread**"],[1913,"**Mark as read / unread** — Toggle the read state"],[890,"**Marketing Messages** — used when you send campaigns"],[6156,"**Marketing** — **Custom** (single message) or **Media Carousel** (image/video cards, e.g. for product catalogs)."],[6153,"**Marketing** — promotions, announcements, offers, campaigns."],[4679,"**Match reality** — set the hours your team actually responds."],[3513,"**Max 20 characters**"],[3518,"**Max 20 characters**"],[3345,"**MCP Server** — programmatic access from AI coding assistants"],[4093,"**MCP Servers** — Connect external services via Model Context Protocol"],[3835,"**MCP Servers** — connect skills to external services via MCP"],[1584,"**MCP** — calls from connected MCP servers"],[4611,"**MCP** — changed through a connected MCP client."],[5509,"**Media support** — send images, documents, and other media"],[6186,"**Media type and buttons**"],[6187,"**Media type** — **Image** or **Video** (applies to all cards)."],[2537,"**Medium** — Balanced"],[5618,"**Member** — focused on day-to-day operations."],[5568,"**Members tab**:"],[6165,"**Message body text** (required)"],[6182,"**Message body text** (required)"],[967,"**Message quota** — Marketing messages remaining"],[5508,"**Message templates** — create and manage approved templates"],[567,"**Message Text**"],[688,"**Message Text**"],[2952,"**Message**"],[6209,"**Message** — \"Are you sure you want to create this template? Once created, it will be submitted to WhatsApp for review.\""],[280,"**Message** — the body. Supports `{{...}}` templating."],[6397,"**Messages not reaching Cloodot**"],[6385,"**Messages not sending**"],[4844,"**Messaging enabled** on each Page"],[4792,"**Messaging enabled** on those Pages"],[5207,"**Messaging limit hit** — You've reached the daily unique-customer limit for your current tier. Tier upgrades happen automatically as you build a positive sending history."],[422,"**Messaging**"],[4530,"**Meta Ads** — manage ad campaigns, pull reporting, and check signal health"],[4564,"**Meta Ads** — manage campaigns and pull ad reporting from your Meta ad account"],[1659,"**Metadata**"],[3385,"**Metadata**"],[1591,"**Method**"],[5408,"**Migration causes no messaging downtime** — the number keeps sending and receiving throughout. (Meta — Migrate phone numbers among Solution Partners)"],[1847,"**Mine**"],[439,"**Mini map** — the map icon gives you a bird's-eye view of larger workflows"],[5205,"**Minor warnings or \"needs attention\"** — Quality or engagement is dipping. Review recent campaigns, tighten targeting, and confirm you're only messaging opted-in contacts."],[576,"**Minutes** — quick follow-ups"],[701,"**Minutes** — quick follow-ups"],[4086,"**Monitor usage** — Track which skills get used most"],[2110,"**Monthly**"],[2237,"**Monthly** — review traffic patterns for staffing decisions"],[1301,"**Multi-select**"],[4057,"**Multiple skills** — Individual actions within the set"],[4065,"**My Skill Sets** — Skill Sets you've created"],[5570,"**Name & Email**"],[5598,"**Name & Email** — display name and email"],[401,"**Name and description**"],[4056,"**Name and description** — What the Skill Set does"],[1460,"**Name**"],[6051,"**Name**"],[1131,"**Name** – Contact name with avatar and color"],[6021,"**Name** – Label name."],[1451,"**Name** — a friendly label (e.g. \"Zapier integration\" or \"Internal reporting script\")."],[4535,"**Name** — a label to identify the server"],[4569,"**Name** — a label to identify the server"],[5501,"**Name** — a unique identifier"],[5739,"**Name** — descriptive (e.g. \"Customer Support\", \"Sales Team\", \"Technical Support\")."],[3822,"**name** — display name"],[3376,"**Name** — display name (1–100 characters)"],[3386,"**Name** — display name (1–100 characters)"],[126,"**Name** — display name (how teammates see you)"],[1071,"**Name** — Every contact needs a name"],[6130,"**Name** — snake\\_case template name."],[1094,"**Name** is required — rows without a name are skipped"],[9,"**Name**:"],[6031,"**Name**:"],[5915,"**Name**: Short label (for example: \"Issue Category\", \"Order ID\", \"Campaign Name\"). Must be unique within your workspace."],[5883,"**Name**: Short, clear label (for example: \"Plan Type\", \"City\", \"Customer Tier\"). Must be unique within your workspace."],[1605,"**Narrow by source.** If a skill set isn't working, filter by **Skillset** to see what's running and what's failing."],[317,"**Needs a conversation:** No"],[325,"**Needs a conversation:** No"],[321,"**Needs a conversation:** No — targets the **Contact** parameter (templatable, e.g. `{{trigger.contactId}}`) or, when blank, the triggering conversation's contact."],[329,"**Needs a conversation:** No — targets the **Contact** parameter or the triggering conversation's contact."],[293,"**Needs a conversation:** No. It works two ways:"],[308,"**Needs a conversation:** Only when **Extract from** is set to *Conversation*. Reading the previous step (or a custom input) works under any trigger, including webhooks."],[278,"**Needs a conversation:** Yes"],[305,"**Needs a conversation:** Yes · &#x2A;*Parameter:** the AI persona version · &#x2A;*Outputs:** `conversationId`, `personaVersionId`"],[299,"**Needs a conversation:** Yes · &#x2A;*Parameter:** the label(s) to add · &#x2A;*Outputs:** `conversationId`, `labelIds`"],[301,"**Needs a conversation:** Yes · &#x2A;*Parameter:** the label(s) to remove · &#x2A;*Outputs:** `conversationId`, `labelIds`"],[303,"**Needs a conversation:** Yes · &#x2A;*Parameter:** the target user · &#x2A;*Outputs:** `conversationId`, `userId`"],[270,"**Needs a conversation:** Yes · &#x2A;*Parameters:** none · &#x2A;*Output:** `conversationId`"],[272,"**Needs a conversation:** Yes · &#x2A;*Parameters:** none · &#x2A;*Output:** `conversationId`"],[274,"**Needs a conversation:** Yes · &#x2A;*Parameters:** none · &#x2A;*Output:** `conversationId`"],[276,"**Needs a conversation:** Yes · &#x2A;*Parameters:** none · &#x2A;*Output:** `conversationId`"],[288,"**Needs a conversation:** Yes (an email conversation)"],[2909,"**Negative examples** (ban icon) — *add a message that should not trigger this*"],[2239,"**Negative sentiment trend** — investigate root causes"],[2227,"**Negative** — customers expressing concerns or frustration"],[2293,"**Negative** — Responses rated 1 or 2 stars"],[2292,"**Neutral** — Responses rated 3 stars"],[2226,"**Neutral** — standard, factual exchanges"],[1542,"**Never commit API keys to source control.** Use environment variables or a secret manager."],[3816,"**Never pick for the customer.** One item in the list means \"that one\". Two or more, with nothing to tell them apart, means the honest answer is a question."],[455,"**New Conversation**"],[2609,"**New conversations** — The agent isn't assigned"],[5259,"**New number** — Set a 6-digit PIN and register the number."],[159,"**New Password** — your new password"],[1879,"**Newest first** (default) — Most recently active conversations at the top"],[2520,"**Nickname** — Something friendly like \"Alex\" or \"Support Team\""],[4462,"**No changes** — Nothing changed; the entry is already current"],[6249,"**No email verification** — You're verified automatically"],[2528,"**No follow-up** — Don't send one"],[4842,"**No total cap** — Connect as many Pages as you manage"],[6164,"**None** — no header field."],[112,"**Not supported in this browser** — this browser can't receive push notifications."],[2749,"**Note**"],[2772,"**Note**"],[2924,"**Note**"],[3027,"**Notes for rules, steps for work.** If it applies throughout, it's a note. If it happens at a moment, it's a position."],[43,"**Notification triggers**:"],[41,"**Notification types**:"],[134,"**Notifications** — notification preferences (see Notification Settings)"],[1415,"**Notifications** — What pings you, and when"],[1161,"**Number of contacts** — How many to include (within the allowed range)."],[1293,"**Number**"],[4670,"**Off** — mark the day as closed."],[6043,"**Off** — only people can apply it."],[6178,"**Offer code** — the code copied on tap (max 15 characters, e.g. `SAVE20`)."],[1880,"**Oldest first** — Oldest conversations at the top"],[5108,"**On every page (recommended)**"],[1632,"**On iOS** — Follow the inline hint to add Cloodot to your home screen from Safari (tap Share, then Add to Home Screen)"],[5110,"**On specific pages**"],[4669,"**On** — set specific hours for the day."],[6042,"**On** — the AI agent can auto-apply this label based on the description."],[6248,"**One less password** — Google handles the login"],[4140,"**One place to manage catalogs** — Everything lives in the Cloodot dashboard"],[3024,"**One scenario per procedure.** Don't combine \"cancel subscription\" and \"upgrade plan\" — split them."],[4843,"**One workspace per Page** — A Page connected elsewhere can't be connected again"],[6080,"**One-off** — **New message** from the Inbox: pick the template, fill the usual header and body variables (the Flow button needs none), and send."],[5790,"**Only enable inboxes you need** — each enabled team appears in the sidebar and becomes a candidate for AI routing."],[4668,"**Open / Closed** toggle:"],[5560,"**Open / Closed** toggle."],[486,"**Open Conversation** — set status to Open"],[1916,"**Open in tab** — Open the conversation in a new browser tab"],[928,"**Open** — issued but not yet paid (orange)"],[4671,"**Opening time** (e.g. `09:30`) — when your team starts. Use the time picker."],[5561,"**Opening time** (e.g., `09:30`)."],[1072,"**Optional standard fields:**"],[3396,"**Optional**"],[5889,"**Options** (for Select / Multi-select): Add one or more choices (for example: Basic, Pro, Enterprise)."],[5918,"**Options** (for Select / Multi-select): Add the allowed choices — at least one option is required."],[2442,"**Order lookup** — the AI agent can check order status when customers ask about deliveries."],[2729,"**Order status** is placed or packed"],[2726,"**Order status** is shipped"],[2433,"**Orders**"],[5546,"**Organization ID**:"],[5658,"**Organization Name** — the display name shown throughout the app. The AI agent also uses it as context for your business."],[389,"**Organize conversations** — add or remove labels, star important ones, resolve the finished"],[1849,"**Others**"],[4733,"**Outlook / Microsoft 365**"],[3358,"**Output** — status message, current status, estimated delivery"],[319,"**Outputs:** `contactId`, `created` (false = matched an existing contact), `name`, `email`, `phone`, `stageId`"],[331,"**Outputs:** `contactId`, `fromStageId`, `toStageId`, `toStageName`"],[323,"**Outputs:** `contactId`, `updatedFields`, `name`, `email`, `phone`"],[297,"**Outputs:** `conversationId`, `conversationCreated` (false = reused), `messageId`, `templateId`, `templateName`"],[313,"**Outputs:** `conversationId`, `extractedData` — each field lands under its own name, so reference it downstream as `{{ai_extraction.extractedData.<name>}}` (or with a Decision node's **Variable** condition on the same path). A field the source doesn't state comes back `null` rather than invented."],[284,"**Outputs:** `conversationId`, `messageId`, `quickReplyCount`, `attachmentCount`"],[290,"**Outputs:** `conversationId`, `messageId`, `subject`"],[327,"**Outputs:** `found`, `contactId`, `name`, `email`, `phone`, `stageId`, `stageName`, `customFields`"],[5192,"**Overall status** — Current status with a colored dot. The wording comes from Meta (for example, \"All systems normal\", \"Needs attention\", \"Critical issues\")."],[3111,"**Overlapping (both could fire on \"why was I charged twice?\"):**"],[5616,"**Owner** — full access to every setting, including billing. Usually one owner per organization."],[927,"**Paid** — payment succeeded (green badge)"],[3788,"**Parameter extraction** — it pulls relevant values from the conversation and maps them to skill parameters."],[3815,"**Parameters win.** When the agent passes a product reference as a parameter, use it. Fall back to `collectionItems` only when the parameter is missing — the agent may have searched again in the same turn, and that search is not in `collectionItems` until the turn is saved."],[279,"**Parameters:**"],[309,"**Parameters:**"],[322,"**Parameters:** **Contact** (optional), **Name**, **Phone**, **Email**, **Custom fields**"],[296,"**Parameters:** **Conversation** (optional), **Recipient phone** / **Recipient name** (for mode 2), **Channel** (required when sending to a phone), **Template** (required when sending to a phone; reuses the last template sent when a conversation is bound), **Body variables** (map of name → value), **Header text** or **Header media URL**. All values support templating."],[318,"**Parameters:** **Name** (required), **Phone**, **Email** (both used to match existing contacts), **Stage**, **Custom fields** (one row per field; blank values are skipped), and **If a match exists** → `update` (default), `skip`, or `fail`."],[326,"**Parameters:** **Phone** (checked first) and/or **Email**. Both support templating."],[330,"**Parameters:** **Stage** (required), **Contact** (optional)"],[289,"**Parameters:** **To** / **Cc** / **Bcc** (optional; default recipient is the contact's address, comma-separate multiple), **Subject** (optional; defaults to the thread's subject), **HTML** body (preferred), or plain-text **Message** as a fallback. All support templating. One of HTML or Message must be non-empty."],[3826,"**parameters** — input schema the AI agent passes in"],[3394,"**Parameters** — JSON Schema for the inputs the AI agent should extract"],[3977,"**Passed to skill code at runtime** — Every time the skill executes, your secrets are available to the code."],[6263,"**Password** — At least 8 characters, with a mix of uppercase, lowercase, and numbers"],[1593,"**Path**"],[3868,"**Pattern**: `^[a-z0-9_]+$` (lowercase, numbers, underscores only)"],[413,"**Paused**"],[974,"**Paused** — Paused by you; can be resumed"],[2240,"**Peak traffic times** — make sure coverage matches the peaks"],[972,"**Pending** — Queued and about to start"],[6141,"**PENDING** — under review; wait for WhatsApp's decision."],[1525,"**Per IP**"],[5558,"**Per-day schedule**:"],[4044,"**Perform actions** — Check orders, book appointments, and more"],[4051,"**Perform actions** — Create, update, or delete data"],[5854,"**Personalize before sending** — treat canned responses as a starting point and add the name, order details, or context before hitting send."],[1031,"**Personalize** — Names and relevant details make messages feel less spammy"],[6196,"**Phone Number Button** — enter button text, choose country code, and enter the phone number."],[2296,"**Phone number or email**"],[6262,"**Phone number** — Include your country code (for example, +1 for US)"],[1095,"**Phone numbers** are normalized to a consistent format"],[5126,"**Phone Only** — Collect their phone number"],[1074,"**Phone**"],[1133,"**Phone** – Editable inline"],[1102,"**Pick the right duplicate strategy** — Use \"Skip\" when you only want to add new contacts; use \"Update\" when your CSV has fresher data than what's in Cloodot."],[5208,"**Policy violations** — Review the policy Meta has flagged, adjust your templates or flows, and give the number time to recover."],[2908,"**Positive examples** (tick icon) — *add a message that should trigger this*"],[2225,"**Positive** — customers expressing satisfaction"],[2291,"**Positive** — Responses rated 4 or 5 stars"],[2121,"**POST** — an organic post with referral tracking"],[4185,"**Postback** — Sends a message back to the conversation (useful for \"I'm interested\" or \"Add to cart\")"],[3987,"**Prefer verified skill sets** — Look for the verified badge on public skill sets"],[2047,"**Presets** — Canned Responses, Labels, Custom Fields, Documents"],[5959,"**Preview** – Thumbnail for images or a generic file icon."],[3006,"**Priority:** if a skill already returned buttons in the same turn, those are shown as-is — the agent won't swap them for a procedure's quick replies. Procedure buttons are used when no skill has offered buttons yet."],[3991,"**Private by default** — Skill sets you create are private to your organization"],[3000,"**Procedure quick replies**"],[2515,"**Procedures** — Scenario-by-scenario handling, as one ordered list of instructions"],[4053,"**Process information** — Transform and analyze data"],[1088,"**Processed** — Total rows handled so far"],[2443,"**Product recommendations** — browse the catalog and share product details mid-conversation."],[627,"**Production** — real executions triggered by live events"],[2431,"**Products**"],[2540,"**Professional** — Formal, business-like"],[12,"**Profile Picture**:"],[3824,"**prompt** — how to describe it to the AI agent"],[3389,"**Prompt** — tell the AI agent when and how to use this skill (1–2000 characters)"],[451,"**Publish** — save and activate the workflow"],[997,"**Publish** — Start sending right away"],[591,"**Publish** creates a new version and makes it the active one."],[3877,"**Purpose**: Brief explanation of what the skill does"],[3900,"**Purpose**: Defines the input the AI agent should pass in"],[3911,"**Purpose**: Defines the shape of data the skill returns"],[3873,"**Purpose**: Display name shown to users and in UI"],[3881,"**Purpose**: Tells the AI agent how to use this skill"],[96,"**Push** — browser push notifications (enable these under Notification Types)"],[3026,"**Put each entry where it belongs.** Ask yourself what the agent knows at that point — a skill that needs the order number can't run before you've asked for it."],[1851,"**Queued**"],[4481,"**Queued** — Waiting in line"],[969,"**Quick actions** — Create campaigns, manage templates, create segments"],[1141,"**Quick Filter drawer**: Click **Filters**, add one or more conditions (label, created date, custom field value, etc.), and choose whether all must match (AND) or any can match (OR)."],[2815,"**Quick replies close the loop.** \"Book this slot\" and \"Pick another time\" are the only two things left to do at position 5, which is what makes them worth a button."],[2761,"**Quick replies**"],[2784,"**Quick replies**"],[2811,"**Quick replies**"],[2922,"**Quick replies**"],[282,"**Quick replies** — optional tappable buttons; each has a `title` and an optional `payload` that comes back when the customer taps it."],[1898,"**Quick replies** — Tappable buttons for fast customer responses"],[6173,"**Quick Reply** — as many as you like, up to the 10-button total."],[6194,"**Quick Reply** — enter the reply text (e.g. \"Yes, I'm interested\")."],[6189,"**Quick Reply** — max 2"],[6250,"**Quick sign-in later** — One click to get back in"],[2305,"**Rating** — Highest or lowest first"],[3163,"**Read each one aloud.** If it sounds like a filing label, rewrite it as a sentence about what's happening."],[2308,"**Read negative responses** — 1- and 2-star ratings reveal common pain points."],[5511,"**Read receipts** — see when messages are delivered and read"],[5316,"**Read receipts** — See when messages are delivered and read"],[1516,"**Read**"],[1019,"**Read** — Messages that were opened"],[6076,"**Read** each completed submission in the Inbox, field by field."],[1196,"**Recolor a stage** — Click the colored dot in the column header and pick a\nnew color."],[1887,"**Record voice messages** — Use the microphone button to record and send audio"],[3148,"**Refund block — negative examples:**"],[3140,"**Refund block — positive examples:**"],[6142,"**REJECTED** — rejected by WhatsApp; create a new version that follows their policies."],[4080,"**Relevance** — Install Skill Sets that match your business needs"],[2507,"**Remember context** — Tracks the conversation within each chat"],[5764,"**Remove from team**"],[1929,"**Remove from team** to take it back out"],[491,"**Remove Label** — remove one or more labels"],[4088,"**Remove unused ones** — Uninstall what you don't need"],[5604,"**Remove** — remove the member from the organization (if your role allows it)"],[5575,"**Remove** a member from the workspace (if your role allows it)."],[1195,"**Rename a stage*&#x2A; — Click its name in the column header, or open the column's\n&#x2A;*⋯** menu and choose **Rename**. Names are 2–32 characters."],[4746,"**Rename the channel or change the sender name** any time in **Settings** → **Organization** → **Channels**"],[1199,"**Reorder or bulk-edit*&#x2A; — Open a column's &#x2A;*⋯** menu and choose **Manage all\nstages** to jump to the full pipeline settings."],[2504,"**Reply automatically** — Customers get instant responses, even at 3am"],[5041,"**Reply quickly** — Instagram users expect fast responses"],[4863,"**Reply quickly** — Messenger users expect fast responses"],[5145,"**Reply quickly** — WebChat visitors expect fast responses"],[5357,"**Reply quickly** — WhatsApp users expect fast responses"],[584,"**Request Body** — for POST, PUT, and PATCH, the payload to send"],[712,"**Request Body** — for POST, PUT, and PATCH, the payload to send (templating supported)"],[582,"**Request URL** — must start with `http://` or `https://`"],[710,"**Request URL** — must start with `http://` or `https://`. Supports `{{...}}` templating."],[1070,"**Required:**"],[5890,"**Required** (if shown): Choose whether this field must be filled when editing a contact."],[3890,"**Requirements**:"],[1938,"**Resolve / Open conversation**"],[1914,"**Resolve / Open** — Change the conversation status"],[487,"**Resolve Conversation** — mark as Resolved"],[397,"**Resolving or sending a message from a workflow doesn't silence the AI.** **Resolve Conversation** only sets the status; it doesn't unassign the agent, and the AI keeps replying while a persona is assigned. To stop AI replies, reassign the conversation to a human."],[4599,"**Resource** – The settings area affected, and the specific item where there is one (an agent's name, a day of the week)."],[2299,"**Response date**"],[2306,"**Response Date** — Most recent or oldest first"],[3790,"**Response processing** — Cloodot validates and formats the output; errors are captured and returned."],[5814,"**Response** – A preview of the content (hover to see the full text)."],[3395,"**Response** — JSON Schema for the handler's output"],[3827,"**response** — output schema returned to the AI agent"],[1012,"**Restore** — Select archived campaigns and click **Restore**. They return to\nthe list exactly where they left off."],[4469,"**Resume auto-crawl** — Restart the schedule"],[625,"**Retry** — open a failed run's menu or detail view to retry. The retry restarts the workflow with the same trigger data and shows up as a new run with an attempt counter."],[4040,"**Reusable** — Share and install across workspaces"],[3245,"**Review actions before trusting the output.** Expand action details to double-check what Copilot looked up, especially before acting on the answer."],[4087,"**Review performance** — Assess effectiveness"],[5789,"**Review regularly** — check membership periodically so it stays relevant."],[5515,"**Review regularly** — update templates so they stay relevant."],[3984,"**Review the developer** — Check who created the skill set and whether they're verified"],[993,"**Review the summary** — Template, contacts, variables"],[3990,"**Revoke on uninstall** — When you remove a skill set, revoke any API keys you provided to it"],[38,"**Revoke other sessions** keeps only your current device signed in."],[37,"**Revoke** signs out a single device."],[5315,"**Rich media** — Images, videos, documents, and more"],[5599,"**Role** — Owner, Admin, or Member"],[5613,"**Role** — pick a role (e.g. Member or Admin)."],[5571,"**Role** (Owner, Admin, Member)"],[1545,"**Rotate keys regularly,** especially after a teammate with access leaves your organization."],[3989,"**Rotate regularly** — Change credentials periodically, especially after uninstalling a skill set"],[387,"**Route conversations** — assign incoming messages to the right teammate or AI persona based on channel, content, or labels"],[1941,"**Route to team** / **Remove from team** — when team inboxes are enabled"],[424,"**Routing**"],[2230,"**Rows** — days, Monday through Sunday"],[4046,"**Run custom workflows** — Build specialized conversation flows"],[3765,"**Run operations** that change state in your systems"],[604,"**Run timeout**"],[3266,"**Runs tasks** — With custom skills, it can check order status, book appointments, and more."],[447,"**Runs** — execution history and logs"],[996,"**Save as Draft** — Come back to it later"],[2591,"**Save Draft** parks your changes without putting them live. An agent keeps one draft — the changes you have pending — so saving a draft again updates that same draft instead of piling up near-identical versions. Pick it back up any time from **Continue draft**, and deploy it when it's ready."],[5563,"**Save your changes**:"],[450,"**Save** — create a new version without publishing"],[590,"**Save** creates a new version without activating it."],[1745,"**Says**"],[971,"**Scheduled** — Set to go out at a specific time"],[3393,"**Schemas (JSON editors)**"],[1543,"**Scope by purpose.** Create a separate key per integration so you can revoke one without breaking the others."],[1140,"**Search bar**: Type a name, email, phone, or keyword. The list updates after a short delay."],[4260,"**Search** — Type to filter catalogues by name"],[4334,"**Search** to find specific FAQs"],[1122,"**Search**: Find contacts by name, email, or phone."],[3972,"**Secret values** (API keys, tokens) you provided"],[4548,"**Secure credentials** — keep tokens protected and rotate them regularly."],[6264,"**Security check** — Click the checkbox (no puzzles)"],[4083,"**Security** — Review Skill Set Security before providing API keys or secrets to third-party Skill Sets"],[1124,"**Segment selector**: Apply a saved segment (e.g. \"High value customers\")."],[1249,"**Segment** — A saved filter that groups matching contacts automatically"],[5940,"**Segments** — filter segments by custom field for sharper targeting"],[1229,"**Segments** — Saved groups defined by filter rules"],[1274,"**Segments** group contacts dynamically using rules — labels, custom fields, activity, channel, and more."],[1240,"**Segments** helps you:"],[1142,"**Segments**: Use the **Segment** dropdown to apply a saved segment. The banner above the table shows the active segment and how many contacts match. Manual and quick filters clear so the data matches the segment definition."],[1189,"**Select the cards*&#x2A; — Hover a card and tick its checkbox, or hold\n**⌘ / Ctrl** and click. Hold **Shift** and click to select a run of cards in\nthe same column."],[1299,"**Select**"],[1130,"**Select** – Checkbox to select contacts for bulk actions"],[4923,"**Select** — Pick which accounts or Pages to connect"],[5816,"**Selection Checkboxes** – For bulk deletion."],[992,"**Send a test** — Click **Send Sample Message** to see exactly how it'll look"],[388,"**Send automated messages** — welcome new conversations, follow up after a delay, or notify customers of status changes"],[1888,"**Send documents** — Share files from your document library"],[484,"**Send Email** — reply on the conversation's email thread with an HTML or plain-text body (feature-flagged)."],[483,"**Send Message** — send an automated message. Compose the text right in the node, add quick-reply buttons or attachments, or let AI write it from a prompt."],[1885,"**Send text** — Type and press Enter or click Send"],[485,"**Send WhatsApp Template** — send an approved WhatsApp template. Fill its header and body variables with fixed text or workflow variables (e.g. `{{trigger.contactName}}`). Works two ways: into the conversation the workflow started from, or — under triggers with no conversation, like **Incoming Webhook** — to a recipient phone number (e.g. `{{trigger.payload.phone}}`). In the second mode pick the channel and template, and the step creates (or reuses) the recipient's conversation; later steps act on it automatically, and it's also exposed as `{{<step>.conversationId}}`."],[6075,"**Send** any approved template that has a Flow button — in one-off messages, campaigns, workflow actions, and the developer API."],[4719,"**Sender Name** (optional) — The name customers see on replies sent from this inbox. Defaults to your channel name."],[1017,"**Sent** — Messages that left successfully"],[2203,"**Sentiment** — positive, neutral, and negative breakdowns"],[3410,"**Server URL** — `https://developers.cloodot.com/mcp`"],[2200,"**Session counts** — totals, unassigned, AI vs. human assignments"],[1661,"**Sessions**"],[1544,"**Set an expiration date** whenever you can — a strong safety net against lost or forgotten keys."],[5149,"**Set expectations** — Mention typical response times"],[5146,"**Set expectations** — Use auto-responses to signal when you'll reply"],[844,"**Set up:** build the booking flow; approve a reminder template. Tune the delay so the reminder lands the day before the visit."],[840,"**Set up:** build the booking WhatsApp Flow; the field names become `{{trigger.flowValues.*}}`. Create the label and pick the exec."],[852,"**Set up:** build the counselling flow; add a *Counselling booked* stage; approve the reminder template."],[834,"**Set up:** capture a sample event with **Listen for a request** so `{{trigger.payload.*}}` fields autocomplete; pick the WhatsApp channel and an approved cart-recovery template."],[838,"**Set up:** create **Escalation** and **Hot lead** labels; assign your sales and manager users; build a qualifier persona. Works the same across WhatsApp, Instagram, and Facebook."],[842,"**Set up:** create **Hot lead** and **Nurture** labels, a *Qualified* pipeline stage, and a qualifier persona. Adjust the budget threshold to your market."],[854,"**Set up:** create department labels and assign a desk owner to each; build a multilingual concierge persona for everything else."],[850,"**Set up:** host your fee/prospectus link; create an **Admissions enquiry** label and an admissions persona."],[858,"**Set up:** one &#x2A;*Client: …** label, one persona, and one account manager per client; duplicate the workflow into each client's workspace. Because **Assign to AI** pins the client's persona (overriding the default), each client keeps its own voice — see Workflows and the built-in AI agent."],[848,"**Set up:** personalize the acknowledgement per branch (duplicate the workflow, or branch on channel/label); pick the branch's fallback AI persona."],[846,"**Set up:** pick a WhatsApp channel and an approved acknowledgement template — the template send is what **creates the conversation**, so the later **Add Label** and **Assign to User** steps have something to act on (a webhook trigger has no conversation on its own). Add one branch label and owner per branch; chain more Decision nodes for additional branches. Use **Listen for a request** to prefill the payload fields."],[860,"**Set up:** publish this workflow so it's **Active**, then select it under **Error workflow** in every other workflow's execution settings. Keep the Slack token in a **header** (headers are stripped on export), not the URL."],[836,"**Set up:** store a `tier` custom field on your contacts; create a **VIP** label; pick your senior agent and support persona."],[856,"**Set up:** wire your PMS webhook (or trigger from **Conversation Resolved** instead); approve a review-request template with your Google review link."],[4908,"**Settings → Organization → Channels** is where you view status, add channels, and disconnect ones you no longer need."],[1387,"**Settings** — Business hours, AI behavior, notifications, and more"],[6145,"**Setup Template** — basic info"],[795,"**Setup, in the trigger's panel:**"],[2309,"**Share high scores** — Pass positive feedback to your team to boost morale."],[5147,"**Share hours** — Tell visitors when you're available"],[4142,"**Shopify integration** — When connected, your AI agent references Shopify product data alongside your collections"],[2400,"**Shopify** — look up customers, products, orders, and collections from your store"],[4529,"**Shopify** — pull orders, products, and customers into Copilot conversations"],[4563,"**Shopify** — pull orders, products, and customers into Copilot conversations"],[3883,"**Should describe**:"],[2794,"**Should not trigger:*&#x2A; &#x2A;\"Do you ship to Nepal?\"*"],[2711,"**Should not trigger:*&#x2A; &#x2A;\"I want a refund\"&#x2A;, &#x2A;\"How much does shipping cost?\"*"],[2767,"**Should not trigger:*&#x2A; &#x2A;\"Where is my order?\"&#x2A;, &#x2A;\"Has this shipped?\"*"],[2793,"**Should trigger:*&#x2A; &#x2A;\"Can I come and try it on?\"&#x2A;, &#x2A;\"Is the Bengaluru store open on Sunday?\"*"],[2766,"**Should trigger:*&#x2A; &#x2A;\"How do I return this?\"&#x2A;, &#x2A;\"It doesn't fit, can I exchange it?\"&#x2A;, &#x2A;\"I want to send this back\"*"],[2710,"**Should trigger:*&#x2A; &#x2A;\"Where is my package?\"&#x2A;, &#x2A;\"Has my order shipped yet?\"&#x2A;, &#x2A;\"Can I get a tracking number?\"*"],[4193,"**Shows as \"Excluded\"** in the Status column, so it's clear the item isn't waiting on indexing."],[5991,"**Single document**:"],[3789,"**Skill invocation** — the platform runs the skill in an isolated sandbox with those parameters."],[3003,"**Skill output buttons**"],[3832,"**Skill Schema** — definition format and validation rules"],[4091,"**Skill Schema** — Technical structure and validation rules"],[4092,"**Skill Set Security** — How secrets and data are handled by third-party Skill Sets"],[3833,"**Skill Sets** — group skills into reusable bundles"],[4037,"**Skill Sets** are bundles of custom skills — specific actions your AI agent can take beyond conversation. Skills let the agent fetch data, integrate with external services, and run custom workflows."],[2755,"**Skill**"],[2778,"**Skill**"],[2802,"**Skill**"],[2808,"**Skill**"],[2920,"**Skill**"],[4089,"**Skills Overview** — Skill system architecture and concepts"],[2970,"**Skills**"],[2516,"**Skills** — Actions it can take"],[1585,"**Skillset** — executions from your skill sets"],[1079,"**Skip duplicates** (default)"],[1091,"**Skipped** — Duplicates that were skipped"],[2241,"**Slow response times** — add training or capacity"],[3387,"**Slug** — identifier (1–64 characters, `^[a-z0-9_]+$`)"],[3821,"**slug** — unique identifier (alphanumeric + underscores)"],[3377,"**Slug** — URL-friendly identifier, auto-generated from the name if you leave it blank. Lowercase letters, numbers, and underscores only, max 64 characters."],[440,"**Snap to grid** — nodes align automatically for a clean layout"],[1939,"**Snooze conversation** — Set it aside and choose when it returns"],[1915,"**Snooze** — Set the conversation aside and choose when it comes back"],[1162,"**Sort by** — `Last Interaction` or `Created Date`."],[1878,"**Sorting:**"],[2089,"**Source types** — which ad formats generate engagement"],[1601,"**Source**"],[5787,"**Specific descriptions** — spell out what each team handles so AI handovers land in the right inbox."],[2562,"**Specific scenarios** — \"If someone asks about returns, explain our 30-day policy\""],[1804,"**Spotting trends** — Filter by channel and date to see what customers ask about"],[2377,"**Staffing** — schedule agents around real traffic patterns"],[1250,"**Stage** — Where a contact sits in your pipeline, shown as columns on the **Deals** board"],[5851,"**Standardize titles** — clear, consistent naming (e.g. \"Shipping Policy – US\", \"Shipping Policy – International\")."],[1937,"**Star / Unstar conversation**"],[1912,"**Star / Unstar** — Toggle the star"],[488,"**Star Conversation** — star for quick access"],[2297,"**Star rating** (shown visually)"],[1876,"**Starred** — Starred conversations only"],[1800,"**Start and end times** — Plus total duration"],[1412,"**Start chatting** — Conversations flow in"],[1794,"**Start Date** and **End Date**"],[640,"**Start simple** — one trigger, one or two actions, then add complexity."],[1604,"**Start with errors.** Filter by 4xx and 5xx status codes to surface failed requests."],[987,"**Static value** — Same for everyone (like your store name)"],[923,"**Status**"],[1468,"**Status**"],[1595,"**Status**"],[1781,"**Status** — **Active** (still in progress) or **Completed**"],[403,"**Status** — Draft, Active, Paused, or Archived"],[620,"**Status** — Pending, Running, Completed, Failed, or Cancelled"],[6133,"**Status** — synced from WhatsApp: `APPROVED`, `PENDING`, or `REJECTED`, plus other states WhatsApp can set such as `PAUSED`, `DISABLED`, `IN_APPEAL`, or `LIMIT_EXCEEDED`."],[5199,"**Status** — The signal's status, as reported by Meta"],[4864,"**Stay on-brand** — Keep your professional voice"],[5042,"**Stay on-brand** — Keep your professional voice"],[5359,"**Stay on-brand** — Keep your professional voice"],[1034,"**Stay within your quota** — Keep an eye on remaining messages"],[4192,"**Stays in the collection** — it's still listed, still editable, and you can still send it yourself or include it in a template carousel."],[624,"**Step details** — expand to see what happened at each node"],[2752,"**Step**"],[2775,"**Step**"],[2799,"**Step**"],[2916,"**Step**"],[3976,"**Stored on Cloodot servers** — Values are saved to your installation's configuration."],[3916,"**Structure:**"],[110,"**Subscribe** / **Test Push** — push is enabled. Subscribe this device, or send a test notification to confirm it works."],[4152,"**Subtitle** — A short description, price, or details"],[1566,"**Success Rate** — share of successful requests, shown in green"],[1799,"**Summarized customer conversation** — The highlights of the exchange"],[1782,"**Summary** — A short AI-generated recap of the conversation"],[1791,"**Summary** — Sessions whose AI summary contains specific words"],[5687,"**Support requests** — helps support locate your workspace quickly."],[3903,"**Supported parameter types:**"],[5194,"**Synced** — When data was last pulled from Meta."],[4613,"**System** — changed by Cloodot itself, with no person involved."],[22,"**System** — Follows your operating system."],[56,"**System** — follows your operating system's theme automatically."],[1127,"**Table**:"],[3378,"**Tagline** — short summary (max 200 characters)"],[1803,"**Team coaching** — Review how specific conversations were handled"],[1385,"**Team members** — Everyone who handles customer conversations"],[1416,"**Team roles** — Who can do what"],[1653,"**Team**"],[6126,"**Template list**"],[5313,"**Template messages** — Send pre-approved templates"],[6148,"**Template name**"],[1045,"**Template problems**"],[6265,"**Terms** — Check the box to agree to our terms"],[641,"**Test before publishing** — always run a test to confirm things work as expected."],[3992,"**Test before publishing** — Thoroughly test before making a skill set public"],[4549,"**Test before relying on it** — confirm a new server works before depending on it."],[3033,"**Test before you deploy.** The playground shows which procedure matched and whether quick replies were offered — use it after every significant change."],[2633,"**Test before you deploy** — The playground is there for a reason"],[1029,"**Test first** — Send yourself a sample before publishing"],[2131,"**Test new copy** — try variations of your strongest headlines."],[1101,"**Test with a small file first** — Import a handful of contacts to verify your mapping."],[448,"**Test** — run the workflow with sample data"],[628,"**Test** — runs you launched manually from the editor"],[4084,"**Testing** — Test in the playground before deploying"],[1291,"**Text / Phone**"],[4412,"**Text** — Policies, procedures, product info, anything written"],[4498,"**Text** — Quickest for policies and procedures"],[1891,"**Text** — Standard text messages"],[6162,"**Text** — up to 60 characters. You can use `{{variable_name}}` (snake\\_case) and must provide a sample value for review."],[393,"**The AI usually replies first on a new conversation.** A workflow's steps run on their own timeline, a beat behind the incoming message, so the agent's first reply often lands before your workflow's **Send Message** does. Treat a workflow message as a *complement* to the AI's response, not a replacement for it."],[2408,"**The connection won't complete**"],[1184,"**The count badge** in each column header shows how many contacts are in that\nstage."],[1731,"**The customer replies**"],[2412,"**The data looks out of date**"],[2788,"**The exception is a label, not a judgement.** &#x2A;If **VIP*** is something the agent can check. *If they're an important customer* is something it would have to decide, and it will decide it differently on different days."],[2786,"**The note leads with the good news.** \"Returns are free within 30 days\" is a policy that applies for the whole procedure, so it's a note — and putting it first means the agent says it before it starts asking questions."],[1729,"**The time you set arrives**"],[138,"**Theme** — light or dark (if available)"],[18,"**Theme**:"],[2563,"**Things to avoid** — \"Don't promise specific delivery dates\""],[1737,"**This is for the scheduled wake.** The snooze‑ended alert fires when the **time you set** arrives. If the customer replies first, the conversation reopens early as described above."],[2102,"**This month**"],[2210,"**This month**"],[2333,"**This month**"],[2103,"**This year**"],[2211,"**This year**"],[2334,"**This year**"],[4606,"**Time range** – Last 7, 30, or 90 days, or all time. Defaults to the last 30 days."],[1589,"**Time**"],[132,"**Timezone** — set this so timestamps are accurate"],[5555,"**Timezone**:"],[622,"**Timing** — start and end times"],[2535,"**Tiny** — Very short"],[1635,"**Tips** — A swipeable deck of tips for getting more out of Cloodot."],[5960,"**Title** – Display name of the document."],[5813,"**Title** – The name of the canned response."],[6208,"**Title** — \"Create WhatsApp Template\""],[4151,"**Title** — The name of the product or service (required)"],[5198,"**Title** — The signal name (for example, \"Quality Rating\" or \"Messaging Limit\")"],[5819,"**Title**:"],[5973,"**Title**:"],[295,"**To a phone number** — under a trigger with no conversation (like **Incoming Webhook**), set **Recipient phone**. The step **creates or reuses** that person's conversation, so later steps act on it automatically."],[394,"**To change who owns a conversation, assign it.**"],[2100,"**Today**"],[2208,"**Today**"],[2331,"**Today**"],[4578,"**Toggle** a server on or off with the status switch"],[4544,"**Toggle** on or off with the status switch"],[4652,"**Toggles** — shown as **On** / **Off**."],[3102,"**Too narrow:**"],[3787,"**Tool discovery** — the AI agent reads the parameters and descriptions of available skills."],[6123,"**Top actions**"],[1121,"**Top bar**:"],[2090,"**Top headlines** — the copy that drives the most messages"],[5143,"**Top positions** are uncommon but useful for specific layouts"],[2112,"**Total Ad Messages** — every message from ads in the selected period"],[1016,"**Total Contacts** — How many people you're reaching"],[1564,"**Total Requests** — total requests in the current view"],[2290,"**Total Responses** — Survey responses collected"],[2214,"**Total Sessions** — every conversation session in the selected range"],[5360,"**Track costs** — Watch conversation spend in Meta Business Suite"],[2345,"**Track growth against new questions.** If new questions outpace growth, the library needs attention."],[4866,"**Track performance** — Monitor response times and satisfaction"],[4079,"**Tracked** — Skill usage is logged for monitoring"],[2204,"**Traffic patterns** — when conversations happen during the week"],[4483,"**Trained** — Ready to use"],[4482,"**Training** — Being processed now"],[2378,"**Training** — find topics where conversations struggle"],[5603,"**Transfer ownership** — hand the owner role to another member (owners only)"],[5574,"**Transfer ownership** to another member (owners only)."],[4539,"**Transport** — Auto, SSE, or Streamable HTTP"],[4573,"**Transport** — Auto, SSE, or Streamable HTTP"],[2172,"**Trend** — the daily shape over the window"],[2091,"**Trends** — ad message volume over time"],[621,"**Trigger data** — the event that started the run"],[402,"**Trigger type** — the event that starts the workflow"],[4054,"**Trigger workflows** — Kick off complex processes"],[442,"**Triggers** — events that start your workflow"],[5689,"**Troubleshooting** — support may ask for it during investigations."],[4468,"**Try now** — Trigger a one-off crawl to see if the issue is fixed"],[1411,"**Tune your settings** — Adjust business hours, AI behavior, and notifications"],[2813,"**Two skills, in order.** Hours first, booking second, with the decision in between. This is exactly what a single \"run these skills\" list can't express."],[5510,"**Two-way messaging** — keep conversations going with customers"],[6155,"**Type (sub-category)**"],[5885,"**Type**: Choose the data type:"],[5917,"**Type**: Choose the type — Text, Number, Date, Boolean, Select, Multi-select, URL, Email, or Phone."],[3899,"**Type**: JSON Schema object"],[3910,"**Type**: JSON Schema object"],[3866,"**Type**: String"],[3871,"**Type**: String"],[3875,"**Type**: String"],[3879,"**Type**: String"],[3889,"**Type**: String (JavaScript/TypeScript code)"],[3795,"**UI interaction** — the customer taps a skill-driven button or carousel"],[4312,"**Unanswered** — Questions your agent couldn't answer"],[1926,"**Unassign** to send it back to the queue"],[2215,"**Unassigned Sessions** — conversations not yet assigned to an agent"],[929,"**Uncollectible** — couldn't be collected (orange)"],[3869,"**Uniqueness**: Must be unique within the SkillSet"],[1877,"**Unread** — Conversations with unread messages"],[489,"**Unstar Conversation** — remove the star"],[4841,"**Up to 5 Pages per run** — Repeat the flow for more"],[3165,"**Update as you learn.** Real conversations surface phrasings you didn't anticipate. When you spot a missed match, add the new wording to the description."],[496,"**Update Contact** — update a contact's details and custom fields"],[1083,"**Update existing**"],[4681,"**Update regularly** — adjust for holidays, special events, or schedule changes."],[1090,"**Updated** — Existing contacts updated (if you chose \"Update existing\")"],[983,"**Upload a CSV**\nDrop in a CSV file with up to 50,000 contacts. The file needs a phone number column — Cloodot detects columns named `phone`, `mobile`, `tel`, `telephone`, or similar variations. Phone numbers must be in international format (for example: `+14155551234`)."],[6200,"**Upload Image/Video** — the media file for this card."],[6195,"**URL Button** — enter button text, choose Static or Dynamic, then the URL. For Dynamic, add one variable at the end (e.g. `https://www.example.com/{{name}}`) and provide a sample URL for review."],[4184,"**URL** — Opens a link (great for \"View Product\" or \"Learn More\")"],[4536,"**URL** — the server's endpoint"],[4570,"**URL** — the server's endpoint"],[3882,"**Usage**: The AI agent reads this when deciding whether to call the skill"],[6431,"**Use a modern browser** — Chrome, Firefox, Safari, or Edge, kept up to date."],[982,"**Use a segment**\nPick from your existing segments. The contact count shows up next to each one."],[6427,"**Use a strong password** — or stick with Google sign-in."],[4865,"**Use AI assists** — Let Cloodot's AI draft responses"],[5043,"**Use AI assists** — Let Cloodot's AI draft responses"],[5361,"**Use AI assists** — Let Cloodot's AI draft responses"],[1889,"**Use canned responses** — Insert saved reply templates"],[1100,"**Use clear column headers** — Headers like `name`, `email`, and `phone` are auto-detected, saving you time on mapping."],[3988,"**Use dedicated API keys** — Create separate keys for skill sets instead of reusing admin keys"],[642,"**Use descriptive names** — clear names make workflows easy to find later."],[1546,"**Use Logs** to spot unexpected activity on any key."],[3986,"**Use scoped credentials** — Provide API keys with the minimum permissions needed"],[1030,"**Use segments** — Targeted messages outperform blasts to everyone"],[5358,"**Use templates** — Approved templates unlock outbound messaging"],[3029,"**Use the message field for clarity.** When two buttons could mean different things to the agent, give each a distinct message."],[5514,"**Use variables** — personalize messages without spinning up dozens of templates."],[2505,"**Use your Knowledge Base** — Pulls from the info you've added"],[3793,"**User request** — the customer explicitly asks (\"book a meeting\", \"check inventory\")"],[6157,"**Utility** — **Custom** only."],[6154,"**Utility** — updates on existing orders, accounts, or transactions."],[3897,"**Valid definition structure:**"],[3893,"**Validation**: Cloodot analyzes the code for:"],[571,"**Variable**"],[694,"**Variable**"],[1043,"**Variables not filling in**"],[5505,"**Variables** — placeholders for dynamic content (e.g. `{{1}}`)"],[4041,"**Versioned** — Track changes and updates"],[4059,"**Versioning** — Tracks updates and changes"],[404,"**Versions** — how many saved versions exist"],[1893,"**Videos** — Video files with inline player"],[3380,"**Visibility** — always `PRIVATE` (your organization only). Listing a SkillSet in the public marketplace is enabled by Cloodot after review — it can't be set from the dashboard, the MCP server, or the Developer API. Contact us when yours is ready to publish."],[6190,"**Visit Website (URL)** — max 1"],[6174,"**Visit Website (URL)** — max 2 buttons."],[4138,"**Visual product cards in chat** — Customers see items as carousels, not walls of text"],[598,"**Wait between retries**"],[4464,"**Waiting for first crawl** — Auto-crawl is on, but the first scheduled run hasn't happened yet"],[1606,"**Watch duration.** A spike usually means something slow in a downstream system you're calling."],[5044,"**Watch performance** — Track response times and satisfaction"],[643,"**Watch run history** — check the Runs page regularly to catch failures early."],[2344,"**Watch the answer rate.** A steady rate above 80% is healthy. A dip usually means customers are asking about something new."],[2310,"**Watch trends** — A rising score tells you your changes are working."],[1032,"**Watch your metrics** — Delivery and engagement show what's working"],[1317,"**Watchlists** — Monitor selected segments side by side"],[1228,"**Watchlists** — Selected segments monitored side by side"],[1236,"**Watchlists** is best when you want to:"],[1332,"**Watchlists** monitor selected contact segments together in a single live\ntable. Pick the segments you care about — new complaints, VIP customers,\noverdue follow-ups, sales leads — and every matching contact appears in one\nlist, tagged with the segment it came from."],[1277,"**Watchlists**, for live monitoring"],[4501,"**Web crawl** — Import many pages from a site at once"],[4415,"**Web crawl** — Up to 200 pages from a website at once"],[4414,"**Web links** — Content from a single web page"],[4500,"**Web links** — Pull in a single web page"],[4917,"**WebChat**"],[4935,"**WebChat** — One widget per website"],[5130,"**Website URL** — The site where the widget runs"],[5101,"**Website URL** — Where you'll install the widget"],[2109,"**Weekly**"],[2236,"**Weekly** — review sentiment and label distribution"],[2881,"**What happens then** — one ordered list of instructions the agent works through"],[3353,"**What inputs does it need?** (e.g. order ID)"],[3352,"**What problem does it solve?** (e.g. look up an order status)"],[3354,"**What should it return?** (e.g. status, delivery date, tracking URL)"],[2113,"**WhatsApp Ads** — messages from WhatsApp click-to-message ads"],[467,"**WhatsApp Flow Submitted**"],[968,"**WhatsApp health status** — Whether your Business Account is in good standing"],[1319,"**WhatsApp Templates** — Build templates for segment-specific messaging"],[4915,"**WhatsApp**"],[2096,"**WhatsApp** — click-to-WhatsApp ads from Facebook and Instagram"],[4934,"**WhatsApp** — Multiple numbers across Business accounts"],[2568,"**When it applies** — a **description** of the situation, plus optional **positive and negative example messages** for sharper matching"],[2880,"**When it applies** — a description of the situation, plus optional example messages"],[1780,"**When it started** — And how long it ran, if it's already ended"],[3011,"**When one procedure wins**, the agent works through its instructions in order — running the skills and offering the quick replies where you placed them. While the procedure is running, the skills it can reach are narrowed to the ones that procedure names, so the rest of your workspace's tools can't distract it. Searching your knowledge base and handing over to a human stay available throughout: a customer is under no obligation to stay on the path you wrote."],[4452,"**While adding a Web Link** — On the Web Link step of the Add Knowledge dialog, flip the **Auto-crawl for changes** switch and pick how often to re-crawl."],[1862,"**Who can open it**"],[6391,"**Widget not showing on your website**"],[5105,"**Widget position** — Bottom Right, Bottom Left, Top Right, or Top Left"],[5119,"**Widget position**:"],[4191,"**Won't be found or offered by your agent** — it disappears from carousels and from the answers the agent writes."],[2343,"**Work the backlog.** Open FAQ Management, find unanswered questions, and start with the most frequent."],[477,"**Workflow Error**"],[6082,"**Workflows** — the **Send WhatsApp Template** action sends flow templates too."],[3265,"**Works 24/7** — Customers get help even when you're offline."],[5543,"**Workspace Name & Description**:"],[3025,"**Write descriptions as situations, not labels.** \"Refunds\" is too vague; \"Customer asks for a refund or says they were charged incorrectly\" is actionable."],[1519,"**Write**"],[4072,"**Writing custom code** — Build skills manually in the dashboard"],[3482,"**Yes**"],[3541,"**Yes**"],[3561,"**Yes**"],[3565,"**Yes**"],[2101,"**Yesterday**"],[2209,"**Yesterday**"],[2332,"**Yesterday**"],[5760,"**You route to a team** (sidebar or command palette)"],[3009,"**Your agent reads the conversation** and compares the moment against every procedure's description and example messages."],[966,"**Your campaigns** — Every campaign with its status and metrics"],[3237,"**Your messages** appear as dark bubbles on the right."],[6261,"**Your name** — How you'd like to be addressed"],[2976,"*If **Order status** is shipped, then give the tracking link*"],[2978,"*If **VIP**, then skip the queue*"],[2975,"*If the order has shipped, then give the tracking link*"],[2977,"*If they're an important customer, then skip the queue*"],[2745,"#"],[2768,"#"],[2795,"#"],[549,"`\"—\"`"],[531,"`\"₹1,234.50\"`"],[516,"`\"1234.50\"`"],[528,"`\"2026-07-25T09:30:00.000Z\"`"],[525,"`\"25 Jul 2026\"`"],[513,"`\"42\"`"],[534,"`\"ACME LTD\"`"],[546,"`\"acme%20ltd\"`"],[3601,"`\"EXECUTE\"` (default) or `\"SEARCH\"`"],[537,"`\"hello\"`"],[3653,"`\"PRIVATE\"` only — marketplace listing is enabled by Cloodot after review"],[540,"`\"The customer asked abo…\"`"],[519,"`\"true\"`"],[543,"`\"vip, refund\"`"],[3562,"`\"web_url\"` or `\"postback\"`"],[522,"`{\"id\":\"ord_1\"}`"],[6095,"`{{trigger.campaignId}}`"],[767,"`{{trigger.campaignId}}` — set when a campaign sent the flow"],[788,"`{{trigger.contactId}}` · `{{trigger.contactName}}`"],[748,"`{{trigger.conversationId}}` · `{{trigger.conversationStatus}}` · `{{trigger.conversationChannel}}` · `{{trigger.conversationLabels}}` · `{{trigger.conversationStarred}}` · `{{trigger.messageText}}` · `{{trigger.assignedUserId}}` · `{{trigger.assignedPersonaId}}` · `{{trigger.contactId}}` · `{{trigger.contactName}}` · `{{trigger.contactEmail}}` · `{{trigger.contactPhone}}`"],[6093,"`{{trigger.flowSource}}`"],[766,"`{{trigger.flowSource}}` — where the flow was sent from (`oneoff`, `campaign`, `workflow`, `sample`, `api`)"],[6099,"`{{trigger.flowToken}}`"],[765,"`{{trigger.flowToken}}` — the token stamped on the outbound send and echoed back"],[6091,"`{{trigger.flowValues.<field>}}`"],[764,"`{{trigger.flowValues.<field>}}` — the submitted answers, keyed by field name (e.g. `{{trigger.flowValues.km_range}}`). Match on them with a Decision node's **Variable** condition."],[789,"`{{trigger.fromStageId}}` · `{{trigger.fromStageName}}` — the previous stage (absent if the contact had none before)"],[6097,"`{{trigger.templateName}}`"],[768,"`{{trigger.templateName}}` — the template whose button opened the flow, when known"],[790,"`{{trigger.toStageId}}` · `{{trigger.toStageName}}` — the new stage"],[2809,"`@northbeam/book-fitting` once they pick a slot, and save it to **Preferred store**."],[2803,"`@northbeam/store-hours` for the store they named."],[2779,"`@shopify/get-order` and read the delivery date off it."],[2756,"`@shopify/get-order` with the number they gave, and read the status off it."],[3472,"`/api/v1/skillsets/{id}/config`"],[3466,"`/api/v1/skillsets/{id}/install`"],[3469,"`/api/v1/skillsets/{id}/uninstall`"],[3460,"`/api/v1/skillsets/{id}/versions`"],[3463,"`/api/v1/skillsets/{id}/versions`"],[3451,"`/api/v1/skillsets/{id}`"],[3454,"`/api/v1/skillsets/{id}`"],[3457,"`/api/v1/skillsets/{id}`"],[3445,"`/api/v1/skillsets`"],[3448,"`/api/v1/skillsets`"],[3908,"`array`"],[3666,"`bannerImageUrl`"],[3907,"`boolean`"],[3622,"`buttons[].label`"],[3571,"`buttons[].payload`"],[3626,"`buttons[].payload`"],[3563,"`buttons[].title`"],[3559,"`buttons[].type`"],[3567,"`buttons[].url`"],[3555,"`buttons`"],[3618,"`buttons`"],[3853,"`buttons` (Optional)"],[3098,"`Cancellations`"],[2740,"`change_address`"],[3677,"`changeLog`"],[3802,"`channelId`"],[3810,"`collectionItems`"],[3753,"`collectionItems` — what the customer is looking at"],[3365,"`config`"],[3804,"`contactEmail`, `contactPhone`"],[3369,"`context`"],[3424,"`create_skillset_version`"],[3414,"`create_skillset`"],[3093,"`Customer asks for a refund or says they were charged incorrectly.`"],[3099,"`Customer asks to cancel their subscription or stop being billed.`"],[3095,"`Customer wants to know where their order is or when it will arrive.`"],[3490,"`data`"],[547,"`default: \"—\"`"],[3551,"`defaultActionUrl`"],[3709,"`defaultValue`"],[3606,"`definition`"],[3850,"`definition`"],[3418,"`delete_skillset`"],[3456,"`DELETE`"],[3594,"`description`"],[3646,"`description`"],[3701,"`description`"],[3848,"`description`"],[3422,"`get_skillset`"],[3444,"`GET`"],[3450,"`GET`"],[3459,"`GET`"],[1518,"`GET` endpoints"],[2742,"`handover`"],[3547,"`imageUrl`"],[3428,"`install_skillset`"],[3906,"`integer`"],[3725,"`isSensitive`"],[541,"`join: \", \"`"],[3689,"`key`"],[3598,"`kind`"],[3693,"`label`"],[3806,"`lastMessage`"],[3426,"`list_skillset_versions`"],[3420,"`list_skillsets`"],[3662,"`logoImageUrl`"],[3654,"`logos`"],[3921,"`logos` names the apps a skill set works with and Cloodot composes their marks\ninto one logo, resolving plain brand names against the\napp logo catalog. Responses return the\nstored slugs as `logoSlugs` and ready-to-render SVG URLs as `logoUrls`; writing\n`logoSlugs` back is accepted as an alias for `logos`. Pass `[]` to clear."],[3658,"`logoSlugs`"],[3485,"`message`"],[3800,"`messageId`"],[3808,"`messages`"],[3590,"`name`"],[3634,"`name`"],[3847,"`name`"],[3097,"`New user just signed up and is asking how to get started.`"],[3805,"`null`, not `\"\"`, when the contact has no value on record."],[3905,"`number`"],[3909,"`object`"],[3096,"`Onboarding`"],[3717,"`options`"],[3094,"`Order tracking`"],[3713,"`order`"],[3363,"`parameters`"],[3610,"`parameters`"],[3851,"`parameters`"],[5970,"`PDF`, `CSV`"],[3447,"`POST`"],[3462,"`POST`"],[3465,"`POST`"],[3468,"`POST`"],[1521,"`POST`, `PUT`, `DELETE` endpoints"],[3480,"`prompt`"],[3602,"`prompt`"],[3849,"`prompt`"],[3453,"`PUT`"],[3471,"`PUT`"],[3813,"`ref` is the item's ID in whatever system fed the collection — the Shopify product ID for a synced store, your own record ID for a custom feed, the internal item ID for items added by hand. Pass it straight back to that system."],[3092,"`Refunds`"],[3705,"`required`"],[3510,"`response.buttons[].label`"],[3515,"`response.buttons[].payload`"],[3505,"`response.buttons`"],[3520,"`response.carousel`"],[3530,"`response.documentUrl`"],[3525,"`response.imageUrl`"],[3500,"`response.text`"],[3495,"`response`"],[3614,"`response`"],[3852,"`response`"],[1538,"`Retry-After`"],[3367,"`secrets`"],[3681,"`skills`"],[3586,"`slug`"],[3638,"`slug`"],[3846,"`slug`"],[3904,"`string`"],[3700,"`STRING`, `NUMBER`, `BOOLEAN`, `SELECT`, `MULTI_SELECT`, `SECRET`"],[3543,"`subtitle`"],[3642,"`tagline`"],[3539,"`title`"],[517,"`toBoolean`"],[529,"`toCurrency: \"INR\"`"],[523,"`toDateFormat: \"DD MMM YYYY\", \"Asia/Kolkata\"`"],[526,"`toIsoDate`"],[520,"`toJson: 2`"],[514,"`toNumber: 2`"],[511,"`toString`"],[532,"`toUpperCase` · `toLowerCase` · `toTitleCase`"],[544,"`toUrlEncoded`"],[2738,"`track_order`"],[535,"`trim`"],[538,"`truncate: 80`"],[3697,"`type`"],[3430,"`uninstall_skillset`"],[3432,"`update_skillset_config`"],[3416,"`update_skillset`"],[3721,"`validation`"],[3650,"`visibility`"],[1532,"`X-RateLimit-Limit`"],[1534,"`X-RateLimit-Remaining`"],[1536,"`X-RateLimit-Reset`"],[803,"<Card title=\"Action nodes\" href=\"/docs/automations/workflows/actions\" description=\"Everything a workflow can do once a trigger fires\" icon=\"Play\" />"],[647,"<Card title=\"Action nodes\" href=\"/docs/automations/workflows/actions\" description=\"Everything a workflow can do, with parameters and outputs\" icon=\"Play\" />"],[720,"<Card title=\"Action nodes\" href=\"/docs/automations/workflows/actions\" description=\"Everything a workflow can do\" icon=\"Play\" />"],[863,"<Card title=\"Action nodes\" href=\"/docs/automations/workflows/actions\" description=\"Everything a workflow can do\" icon=\"Play\" />"],[2362,"<Card title=\"Ad Insights\" href=\"/docs/insights/ads\" description=\"How are your click-to-message ads performing? Messages, channels, headlines.\" icon=\"Megaphone\" />"],[3052,"<Card title=\"AI Agent setup\" href=\"/docs/intelligence/agent\" description=\"Configure your AI Persona end to end\" icon=\"Bot\" />"],[3268,"<Card title=\"AI Agent\" href=\"/docs/intelligence/agent\" description=\"Give your AI assistant a personality and tell it how to behave\" icon=\"Bot\" />"],[1394,"<Card title=\"Automotive\" description=\"Car sales, repairs, and services\" />"],[2363,"<Card title=\"Collection Insights\" href=\"/docs/insights/collections\" description=\"How much of your catalog is your AI actually using, and which items carry it?\" icon=\"LayoutGrid\" />"],[1988,"<Card title=\"Connect Channels\" href=\"/docs/organization/channels\" description=\"Link your Instagram, Facebook, WhatsApp, and WebChat accounts\" icon=\"MessageCircle\" />"],[2361,"<Card title=\"Conversation Insights\" href=\"/docs/insights/conversations\" description=\"How are your conversations going? Response times, sentiment, patterns.\" icon=\"MessageSquare\" />"],[1993,"<Card title=\"Copilot\" href=\"/docs/intelligence/copilot\" description=\"Ask your AI assistant anything about your workspace\" icon=\"Sparkles\" />"],[1986,"<Card title=\"Create Your Account\" href=\"/docs/sign-up\" description=\"Sign up with email or Google to get started\" icon=\"User\" />"],[1987,"<Card title=\"Create Your Workspace\" href=\"/docs/create-workspace\" description=\"Set up your workspace and configure settings\" icon=\"Briefcase\" />"],[3840,"<Card title=\"Creating Skills\" href=\"/docs/intelligence/skills/creating\" description=\"Build your first skill step by step\" />"],[2365,"<Card title=\"CSAT\" href=\"/docs/insights/csat\" description=\"How satisfied are customers with the support they get?\" icon=\"Star\" />"],[1393,"<Card title=\"Ecommerce\" description=\"Online stores and digital retail\" />"],[4897,"<Card title=\"Email\" href=\"/docs/organization/channels/email\" description=\"Forward your support inbox to Cloodot\" icon=\"Mail\" />"],[4894,"<Card title=\"Facebook\" href=\"/docs/organization/channels/facebook\" description=\"Messenger conversations from your Pages\" icon=\"Facebook\" />"],[2364,"<Card title=\"FAQ Insights\" href=\"/docs/insights/faq\" description=\"How well are your FAQs answering customer questions?\" icon=\"HelpCircle\" />"],[3270,"<Card title=\"FAQs\" href=\"/docs/knowledge/faq\" description=\"The questions you get asked all the time, with ready answers\" icon=\"HelpCircle\" />"],[1397,"<Card title=\"Healthcare\" description=\"Medical practices and health services\" />"],[1991,"<Card title=\"Home\" href=\"/docs/home\" description=\"Your daily snapshot of conversations, workload, and AI handling\" icon=\"Home\" />"],[1396,"<Card title=\"Hospitality\" description=\"Hotels, restaurants, travel\" />"],[1992,"<Card title=\"Inbox\" href=\"/docs/inbox\" description=\"Every conversation from every channel in one view\" icon=\"Inbox\" />"],[4893,"<Card title=\"Instagram\" href=\"/docs/organization/channels/instagram\" description=\"Your Instagram DMs, right here\" icon=\"Instagram\" />"],[3269,"<Card title=\"Knowledge Base\" href=\"/docs/knowledge/knowledge-base\" description=\"Teach the AI about your business—products, policies, whatever it needs to know\" icon=\"BookOpen\" />"],[335,"<Card title=\"Logic & flow nodes\" href=\"/docs/automations/workflows/logic-nodes\" description=\"Decisions, delays, endings, and API requests\" icon=\"GitBranch\" />"],[648,"<Card title=\"Logic & flow nodes\" href=\"/docs/automations/workflows/logic-nodes\" description=\"Decisions, delays, endings, and API requests\" icon=\"GitBranch\" />"],[804,"<Card title=\"Logic & flow nodes\" href=\"/docs/automations/workflows/logic-nodes\" description=\"Decisions, delays, endings, and API requests\" icon=\"GitBranch\" />"],[864,"<Card title=\"Logic & flow nodes\" href=\"/docs/automations/workflows/logic-nodes\" description=\"Decisions, delays, endings, and API requests\" icon=\"GitBranch\" />"],[1398,"<Card title=\"Others\" description=\"Something else entirely\" />"],[3050,"<Card title=\"Procedure examples\" href=\"/docs/intelligence/agent/procedure-examples\" description=\"Three complete procedures, built one entry at a time\" icon=\"ClipboardList\" />"],[2841,"<Card title=\"Procedures\" href=\"/docs/intelligence/agent/procedures\" description=\"What every kind of entry does, and the limits on each\" icon=\"ListOrdered\" />"],[1395,"<Card title=\"Retail\" description=\"Brick-and-mortar shops\" />"],[1994,"<Card title=\"Sessions\" href=\"/docs/inbox/chats/sessions\" description=\"Review past customer interactions with summaries and context\" icon=\"History\" />"],[1989,"<Card title=\"Set Up Intelligence\" href=\"/docs/intelligence\" description=\"Configure your AI agent, knowledge base, and FAQs\" icon=\"Bot\" />"],[3839,"<Card title=\"Skill Schema\" href=\"/docs/intelligence/skills/schema\" description=\"Definition format and validation rules\" />"],[3271,"<Card title=\"Skill Sets\" href=\"/docs/intelligence/skills/skill-sets\" description=\"Custom abilities—like checking order status or booking appointments\" icon=\"Bolt\" />"],[3053,"<Card title=\"Skill Sets\" href=\"/docs/intelligence/skills/skill-sets\" description=\"Install and manage the skills your procedures can run\" icon=\"Bolt\" />"],[2843,"<Card title=\"Skill Sets\" href=\"/docs/intelligence/skills/skill-sets\" description=\"Install the skills your procedures run\" icon=\"Bolt\" />"],[646,"<Card title=\"Trigger nodes\" href=\"/docs/automations/workflows/triggers\" description=\"Every event that can start a workflow, and the variables it provides\" icon=\"Zap\" />"],[862,"<Card title=\"Trigger nodes\" href=\"/docs/automations/workflows/triggers\" description=\"Every event that can start a workflow\" icon=\"Zap\" />"],[334,"<Card title=\"Trigger nodes\" href=\"/docs/automations/workflows/triggers\" description=\"The events that start a workflow\" icon=\"Zap\" />"],[719,"<Card title=\"Trigger nodes\" href=\"/docs/automations/workflows/triggers\" description=\"The events that start a workflow\" icon=\"Zap\" />"],[336,"<Card title=\"Use cases by industry\" href=\"/docs/automations/workflows/use-cases\" description=\"Ready-to-build recipes for your business\" icon=\"Lightbulb\" />"],[721,"<Card title=\"Use cases by industry\" href=\"/docs/automations/workflows/use-cases\" description=\"Ready-to-build recipes for your business\" icon=\"Lightbulb\" />"],[805,"<Card title=\"Use cases by industry\" href=\"/docs/automations/workflows/use-cases\" description=\"Ready-to-build recipes for your business\" icon=\"Lightbulb\" />"],[649,"<Card title=\"Use cases by industry\" href=\"/docs/automations/workflows/use-cases\" description=\"Two ready-to-build recipes for each industry\" icon=\"Lightbulb\" />"],[4896,"<Card title=\"WebChat\" href=\"/docs/organization/channels/webchat\" description=\"A chat widget for your website\" icon=\"Globe\" />"],[4895,"<Card title=\"WhatsApp\" href=\"/docs/organization/channels/whatsapp\" description=\"WhatsApp Business messaging\" icon=\"MessageCircle\" />"],[861,"<Card title=\"Workflows overview\" href=\"/docs/automations/workflows\" description=\"The editor, versioning, testing, and runs\" icon=\"Workflow\" />"],[2842,"<Card title=\"Writing Block Descriptions\" href=\"/docs/intelligence/agent/writing-block-descriptions\" description=\"Descriptions and example messages that match reliably\" icon=\"Zap\" />"],[3051,"<Card title=\"Writing Block Descriptions\" href=\"/docs/intelligence/agent/writing-block-descriptions\" description=\"Descriptions and example messages that match reliably\" icon=\"Zap\" />"],[1473,"> \"Any applications using this key will lose access immediately. This action cannot be undone.\""],[2720,"> @shopify/get-order with the number they gave, and read the status off it."],[3105,"> *\"Customer asks for a refund, says they want their money back, or disputes a charge on their card.\"*"],[3103,"> *\"Customer wants a refund.\"*"],[3121,"> *\"Customer wants to cancel or upgrade their plan.\"*"],[3123,"> *\"MRR churn event in progress.\"*"],[3119,"> *\"Pricing\"&#x2A; or &#x2A;\"Support\"*"],[3117,"> *\"When the customer needs help.\"*"],[5507,"> **Note** — approval can take 24–48 hours. You'll be notified when the template is approved or needs changes."],[5785,"> **Note** — deleting a team doesn't remove members from your organization. It only removes the team grouping."],[4547,"> **Note** — Disabling or deleting a server may break AI features that depend on it."],[5619,"> **Note** — if you're not sure what your role can do, ask your organization owner."],[5668,"> **Note** — the Organization ID is permanent and can't be changed."],[5673,"> **Note** — you can manually reopen a resolved conversation if the customer replies."],[1155,"> **Note**: Deleting a contact is permanent. Be careful when deleting contacts that have conversation history."],[1313,"> **Note**: Deleting a segment does **not** delete contacts. It only removes the grouping rule."],[5850,"> **Tip**: Keep titles short and descriptive so agents can quickly find the right canned response by typing a few characters."],[229,"> **Warning** — you'll need to sign in again on each device afterward."],[2904,"> *Customer asks where their order is, when it will arrive, or for a tracking link.*"],[2717,"> Ask for the order number if you don't already have it."],[2708,"> Customer asks where their order is, when it will arrive, or for a tracking link."],[2765,"> Customer wants to return or exchange something that has already been delivered."],[2792,"> Customer wants to try something on in a store, or asks when a store is open."],[2714,"> Never promise a delivery date you haven't checked."],[1343,"1"],[2751,"1"],[2774,"1"],[2798,"1"],[4204,"1"],[2285,"1 star"],[3593,"1–100 chars"],[3637,"1–100 chars"],[3696,"1–100 chars"],[3649,"1–1000 chars"],[3680,"1–1000 chars"],[5640,"1–2 days for fast-paced support."],[3629,"1–200 chars"],[3605,"1–2000 chars"],[3625,"1–50 chars"],[3692,"1–50 chars (camelCase recommended)"],[3609,"1–50,000 chars (\\~50 KB)"],[3597,"1–500 chars"],[3589,"1–64 chars, pattern: `^[a-z0-9_]+$`"],[3641,"1–64 chars, pattern: `^[a-z0-9_]+$`, auto-generated if omitted"],[2669,"1\\. Add the procedure"],[1683,"1\\. Click into the reply box"],[1687,"1\\. Click the Document button"],[3314,"1\\. Create the SkillSet"],[3059,"1\\. Describe the situation, not the topic"],[1966,"1\\. Get set up"],[1692,"1\\. Open or select the conversation"],[4687,"1\\. Open the Channel Connection Wizard"],[4766,"1\\. Open the Channel Connection Wizard"],[4964,"1\\. Open the Channel Connection Wizard"],[5059,"1\\. Open the Channel Connection Wizard"],[2848,"1\\. Open the tab"],[948,"1\\. Pick your channel and template"],[1055,"1\\. Upload your file"],[4208,"10"],[1345,"2"],[2754,"2"],[2777,"2"],[2801,"2"],[2282,"2 stars"],[2849,"2\\. Add one"],[4767,"2\\. Authorize your Facebook account"],[4965,"2\\. Authorize your Instagram account"],[949,"2\\. Choose who receives it"],[1693,"2\\. Click Snooze"],[5060,"2\\. Configure the widget"],[3060,"2\\. Cover the words your customers actually use"],[3315,"2\\. Create a version with skills"],[2670,"2\\. Describe when it applies"],[1688,"2\\. Find the document"],[1056,"2\\. Map your fields"],[4688,"2\\. Name your inbox"],[1684,"2\\. Type `/`"],[1969,"2\\. Work your inbox"],[1517,"200 requests/min"],[1520,"200 requests/min"],[1523,"200 requests/min"],[1526,"200 requests/min"],[2757,"3"],[2780,"3"],[2804,"3"],[4206,"3"],[2279,"3 stars"],[5641,"3–5 days if your team's response cycles are longer."],[2671,"3\\. Add the rule that applies throughout"],[1971,"3\\. Automate with AI"],[1057,"3\\. Choose duplicate handling"],[1694,"3\\. Choose when it comes back"],[4768,"3\\. Choose which Pages to connect"],[5061,"3\\. Copy the embed code"],[4689,"3\\. Copy your Cloodot address"],[2850,"3\\. Fill it in, top to bottom"],[3316,"3\\. Install and configure"],[3061,"3\\. Make every block clearly different from the others"],[4966,"3\\. Pick the account to connect"],[1685,"3\\. Search and select"],[1689,"3\\. Select and send"],[950,"3\\. Set up personalization"],[2760,"4"],[2783,"4"],[2807,"4"],[2276,"4 stars"],[5062,"4\\. Add the code to your website"],[2672,"4\\. Ask for what you need"],[3317,"4\\. Connect to a persona"],[4769,"4\\. Connect your Pages"],[4967,"4\\. Done"],[4690,"4\\. Forward your support email to it"],[1974,"4\\. Reach out"],[1058,"4\\. Review and import"],[951,"4\\. Review and send"],[2851,"4\\. Save and test"],[1347,"5"],[2810,"5"],[2273,"5 stars"],[2673,"5\\. Look it up"],[1975,"5\\. Measure what happened"],[4691,"5\\. Send a test email"],[5063,"5\\. Test the widget"],[1976,"6\\. Administer your workspace"],[2674,"6\\. Decide on the answer"],[2675,"7\\. Offer somewhere to go next"],[2676,"8\\. Test it, then deploy"],[965,"A **CSV file** — A list you upload with phone numbers and any personalization data"],[667,"A **Decision** node branches the workflow: it evaluates one or more conditions, then follows the **True** path when they're met and the **False** path when they aren't."],[699,"A **Delay** node pauses the workflow for a set time before the next step runs — the backbone of follow-ups and reminders."],[4985,"A **Facebook Page** linked to your Instagram account"],[2117,"A **Live** badge marks data that refreshes automatically."],[4789,"A **Meta Business account**"],[5251,"A **Meta Business account** (formerly Facebook Business)"],[5415,"A **new 6-digit PIN** to set after the move"],[5253,"A **payment method** added in Meta Business Suite (required by the WhatsApp Business API)"],[5413,"A **payment method** ready to add in Meta Business Suite (the API uses conversation-based pricing)"],[2566,"A **procedure** (also called an **instruction block**) is one scenario handled end to end — especially when you want quick reply buttons, a specific skill, or a fixed order of steps at the right moment."],[2878,"A **procedure*&#x2A; is one customer scenario, handled end to end. It's the answer to &#x2A;\"when someone asks about X, here is exactly what I want you to do\"* — and it's the difference between an agent that improvises and one that follows your process."],[3001,"A **Quick replies** entry in the procedure's **Instructions**"],[964,"A **segment** — A group of contacts you've defined (like \"VIP customers\" or \"Leads from January\")"],[3347,"A **SkillSet** is a container for one or more **skills** — JavaScript functions the AI agent can call during conversations. Building one is a two-step process:"],[4258,"A **Status** badge"],[4259,"A **view** action to open and manage products"],[926,"a **View** link to open the hosted invoice"],[5252,"A **WhatsApp Business account** linked to your Meta Business account"],[5204,"A &#x2A;*\"+N more details\"** link appears at the bottom of any card with more than fits inline."],[1350,"A banner at the top of the page shows how many you're using. When you hit your\nplan's limit, remove a segment to free a slot, or **Upgrade Plan** to monitor\nmore at once. (Your total number of *segments* is a separate, larger limit —\nkeep as many segments as you need and choose which few to monitor live.)"],[1190,"A bar appears at the bottom showing how many are selected."],[2224,"A bar chart of customer sentiment across conversations, categorized automatically as:"],[2220,"A bar chart that breaks conversations down by label, sorted by count, with each label's share as a percentage. Use it to:"],[3155,"A block keeps *not* firing when it should"],[3154,"A block keeps firing on the wrong messages"],[3153,"A block matters a lot and you can't afford a miss"],[456,"A brand-new conversation is created"],[6365,"A Business or Creator account (not personal)"],[4253,"A catalogue created in **Meta Commerce Manager** and linked to your WhatsApp Business account"],[4640,"A channel queued for removal — this stops every conversation on it"],[4638,"A channel renamed, or switched active/inactive"],[2083,"A channel shows zero even though ads are running"],[897,"A chart of message usage over time. Use the range selector for the last 7, 14, or 30 days (30 by default)."],[2683,"A checklist before you deploy"],[4212,"A clear product photo builds trust and makes your carousel look professional. Make sure image URLs are publicly accessible and load quickly."],[2820,"A clinic"],[5091,"A Cloodot workspace"],[4708,"A Cloodot workspace with the email channel enabled"],[6286,"A Cloudflare security checkbox appears when signing up or signing in. It keeps bots out — no puzzles, just a checkbox."],[4175,"A collection knows what you sell. It does not know what is on the shelf this minute, and it cannot take a payment — those need a live call to the system that owns them, which is what a skill set does."],[6086,"A completed flow arrives in the conversation as a **Native Flow Message** chip showing how many fields were submitted. Click it to open a drawer with every question and answer, ready to copy."],[3371,"A config field declared `SECRET` (or `isSensitive: true`) is delivered **only**\nin `secrets`. Reading `config.myToken` for such a field returns `undefined`,\nnot an error — which typically trips whatever \"not configured\" branch your\nhandler has, so the skill reports success while doing nothing. If a skill runs\nsuspiciously fast and always takes its unconfigured path, check this first."],[4252,"A connected WhatsApp Business number"],[474,"A contact moves to a new lifecycle stage in your pipeline"],[1353,"A contact that matches more than one selected segment appears once per\nsegment — one row each — so you can see every list it belongs to."],[5766,"A conversation can sit in a team inbox **and** be assigned to a specific person. If it's in a team inbox but nobody is assigned yet, it also shows up in **Queued**."],[73,"A conversation is assigned to a teammate"],[92,"A conversation is assigned to a teammate"],[464,"A conversation is marked as Resolved"],[466,"A conversation is starred"],[1869,"A conversation routed to a team but not yet assigned to a person also appears in **Queued**. Team routing and individual assignment are independent."],[93,"A conversation status changes — for example it's resolved, or a snooze ends and it returns to **Open**"],[74,"A conversation status changes (e.g. open → resolved)"],[462,"A conversation's status changes to Open"],[4812,"A counter shows how many you've selected (for example, \"2 of 5 pages selected\")"],[1736,"A couple of details:"],[4449,"A crawl takes longer than a single web link; watch the progress as pages are imported."],[2965,"A custom field captured on this conversation — *Order status*, *Budget*"],[2967,"A custom field on the contact's record, carried between conversations — *Membership*, *Usual size*"],[1717,"A customer asks \"Do you have a catalog I can look at?\""],[468,"A customer completes a WhatsApp Flow (native in-chat form) — the answers become variables like `{{trigger.flowValues.<field>}}` (see WhatsApp Flows)"],[2937,"A decision counts as one position however many conditions it has — the agent makes one choice there."],[2698,"A decision reads them by name"],[3077,"A different block keeps firing instead"],[4628,"A draft discarded before it ever went live"],[6212,"A drawer opens with a full WhatsApp-style preview — header media or text, body with variables highlighted, footer, and buttons or carousel cards."],[4914,"A Facebook Page where you're an admin"],[3199,"A few examples to try:"],[2935,"A fork in the procedure. Each row reads &#x2A;If … then …* — for example, &#x2A;If the order has shipped, then give the tracking link.*"],[5714,"A good description helps the AI agent give more accurate, on-brand answers and gives new teammates quick context."],[3167,"A good description sounds like a sentence, not a category. If yours reads like a tab label, rewrite it."],[2589,"A good fallback turns a frustrating moment into a positive one. For example: \"I'm having trouble with that one. Let me get someone from our team to help you.\""],[4182,"A good image is the difference between a customer scrolling past and stopping to look."],[3136,"A great description gets the agent most of the way there. For the cases that matter most — high-volume questions, sensitive topics, blocks that keep mis-firing — you can also add **positive and negative example messages** to a block."],[3088,"A great description is the difference between an agent that responds confidently and one that hedges or hands off too often."],[70,"A grid that controls *which* events notify you and *through which channel*. Rows are events; columns are delivery channels (**Push** and **In app**). Tick a box to receive that event on that channel, then click **Save**."],[3139,"A handful of natural-sounding examples per block is enough. Use the actual phrasings you see in real conversations."],[2229,"A heatmap of when conversations happen during the week."],[4190,"A hidden item:"],[470,"A label is added to a conversation"],[472,"A label is removed from a conversation"],[2166,"A leaderboard of your collections, biggest first. Each row shows its share of all displays, the raw count, and how many of its items were used — `21 of 48` means the agent reached into that collection for 21 different items and never touched the other 27."],[2342,"A line chart of how the answered FAQ library has grown across the selected range. Use it to check whether your knowledge base is keeping pace with new questions."],[902,"A list of past invoices. Click any invoice to open it on Stripe, where you can download or print a copy. For a dedicated view with more detail, see Invoices."],[4267,"A list of products with name, image, price, and product **ID** (the Meta retailer ID)"],[5183,"A live dashboard of the health signals Meta reports for each connected WhatsApp Business number — quality rating, messaging limits, policy issues, and more. Use it to stay ahead of anything that could affect delivery."],[3982,"A malicious skill set could potentially **send your credentials to a third party**"],[1463,"A masked preview (for example, `cloodot_********`)"],[5491,"A Meta Business account"],[551,"A missing variable renders empty, exactly as an unformatted one does — `default`\nis the one format that fills it in. Saving checks your formats too, so a typo like\n`toDate` is flagged with the step to fix instead of quietly emptying the field."],[613,"A modal opens with sample data based on the trigger type (conversation ID, status, labels, channel, message text, etc.)."],[4630,"A new agent version taken live, with the config fields that changed"],[75,"A new channel is connected (e.g. a WhatsApp integration)"],[94,"A new channel is connected (e.g. a WhatsApp integration)"],[72,"A new message arrives in a conversation"],[91,"A new message arrives in a conversation"],[1732,"A new message wakes the conversation early and cancels the snooze — so you never leave a waiting customer sitting in Snoozed."],[1955,"A normal inbox holds the conversations assigned to you or to a channel, as opposed to a shared team inbox."],[2715,"A note isn't numbered — it holds for the whole procedure rather than at one point in it. Rules go in notes; work goes in steps."],[5411,"A number **currently on the WhatsApp Business API** with another BSP"],[6280,"A password needs:"],[5322,"A payment method in Meta Business Suite is required"],[1407,"A payment method is required before you access the dashboard, but you won't be charged until you use paid features."],[5493,"A payment method set up in Meta Business Suite"],[1406,"A payment page opens automatically. Add your card details and complete the setup before continuing to your dashboard."],[2896,"A persona with no procedures yet opens on this:"],[2687,"A procedure can only point at things that already exist, so it's worth having these in place first:"],[3044,"A procedure holds up to **15** numbered positions and up to **10** notes. The two are counted separately, so running out of steps doesn't stop you adding a note."],[3014,"A procedure isn't one reply — it's a thread the agent keeps hold of across several messages."],[3020,"A procedure made only of notes has nothing to advance through, so it isn't tracked this way — it still matches and still supplies its guidance."],[2957,"A procedure needs at least one **Quick replies** entry before it can offer buttons of its own. Procedures made only of steps, decisions, skills and notes still guide your agent — they just won't surface buttons."],[2872,"A procedure never matches when it should"],[2790,"A procedure that runs **two** skills with a decision between them — the shape you want whenever the second call depends on what the first one returned."],[2995,"A procedure with no positions still matches and still supplies its notes — it just has no checklist to follow."],[1739,"A reply **from you or a teammate** doesn't wake a snoozed conversation — only a new message **from the customer** does. That way you can send a note and re-snooze without it bouncing straight back."],[2829,"A restaurant"],[2826,"A SaaS product"],[1775,"A session is one complete customer interaction — from the moment they reach out until the conversation wraps up. Each session is summarized, tagged, and linked back to the full inbox thread, so you can audit, review, or learn from any exchange."],[634,"A Simple API Request step's URL and body travel in the export exactly as you authored them. Keep secrets in headers (which are stripped) — or remove them from the file before sharing it."],[718,"A Simple API Request's **URL and body travel in a workflow's JSON export exactly as written**; **headers are stripped**. Put API keys and tokens in headers — never in the URL or body — so exporting or sharing a workflow can't leak them."],[2934,"A single instruction — &#x2A;Ask for the order number.* It's the entry a new procedure starts on, and the one you'll use most."],[1487,"A single team manages the key end to end."],[3820,"A skill definition includes:"],[3670,"A skill set is usually recognised by the apps it talks to, so name them in\n`logos` and Cloodot composes their marks into a single logo — no artwork to\nhost:"],[4055,"A Skill Set typically contains:"],[1726,"A snoozed conversation returns to **Open** on whichever of these happens first:"],[2889,"A specific situation with a clear trigger"],[6092,"A submitted answer, by its field name from the flow — e.g. `{{trigger.flowValues.km_range}}`. Multi-select answers are comma-joined."],[5830,"A success message confirms it was added."],[4817,"A success message confirms the connection"],[5299,"A success message confirms the connection, and the WhatsApp channel appears in your channels list. Start sending and receiving WhatsApp messages right away."],[5445,"A success message confirms the migration, and the WhatsApp channel appears in your channels list. Start handling conversations in your unified inbox right away."],[4920,"A support address you can set forwarding on"],[4706,"A support email address you can set forwarding on (like `support@yourcompany.com`)"],[5773,"A team is a named group with an optional description and a list of members. Beyond organizing who's who, a team with its inbox enabled also acts as a **shared inbox** that conversations can be routed to."],[460,"A team member is assigned to a conversation"],[3089,"A topic is a category. A situation is what's actually happening in the conversation. The agent matches by situation."],[6356,"A variation specific to your business"],[605,"A wall-clock budget for each run, including time spent in delay steps. Runs past the budget are marked failed."],[4918,"A website you can add a code snippet to"],[5089,"A website you can add a code snippet to"],[5492,"A WhatsApp Business account"],[802,"A Workflow Error trigger never fires because of another error workflow — so a broken alert can't set off an infinite chain."],[603,"A workflow to run whenever this one fails for good (after all retries). Useful for alerting a channel or calling an external service."],[1383,"A workspace is your team's home base in Cloodot — where conversations, channels, and settings live."],[5001,"Access Instagram accounts"],[5134,"Access the full conversation history"],[4707,"Access to your email provider's settings (Gmail, Google Workspace, or Outlook / Microsoft 365)"],[5090,"Access to your site's HTML (or template/header file)"],[6318,"Account and sign-in"],[121,"Account security"],[1980,"Account settings"],[1,"Account Settings"],[60,"Account Settings"],[146,"Account Settings"],[904,"Account Settings"],[2053,"Account Settings — Your personal preferences"],[7,"Account Settings are personal to you — they don't affect teammates. Everything lives under **Settings → Account**."],[847,"Acknowledge instantly, then make sure someone picks it up."],[5758,"Action"],[240,"Action nodes"],[266,"Action nodes are where a workflow *does* something. Add as many as you need and chain them in any order. Every action's parameter fields accept `{{trigger.*}}` and `{{<step>.*}}` variables — optionally with an explicit format like `{{trigger.payload.total | toCurrency: \"INR\"}}` — and most actions also **produce** variables that later steps can read."],[482,"Action nodes do the work. Add as many as you need."],[3324,"ActionResponse reference"],[352,"Actions"],[2064,"Ad Insights"],[2383,"Ad Insights — Click-to-message ad analytics"],[2040,"Ad Insights — Performance for click-to-message ads"],[2142,"Ad Insights only counts messages that arrive with referral metadata from the ad platform. Some platforms don't attach that metadata in every case. Also confirm the time range matches when your ads were actually live."],[2074,"Ad message trends"],[2075,"Ad source types"],[2682,"Adapting these to your business"],[1285,"Add **conditions** in the builder. Each condition has a field, an operator, and a value."],[3398,"Add **Configuration Definitions** if your skill needs API keys or settings (see Configuration Types)."],[3041,"Add **positive examples** using the exact phrases your customers send."],[2734,"Add **Quick replies*&#x2A; and click **+ add reply** three times. Each reply has a label the customer taps and a message that comes back:"],[2722,"Add a **Decision*&#x2A;. In the first condition type &#x2A;*@** and pick **Order status**, then finish each arm:"],[2719,"Add a **Skill*&#x2A;, type &#x2A;*@**, and pick **Get order** from the Shopify set. Then keep typing to say what to do with it — it's all one sentence:"],[2716,"Add a **Step**:"],[5443,"Add a card or another method Meta supports"],[5055,"Add a chat widget to your website so visitor conversations land in your Cloodot inbox."],[5295,"Add a credit or debit card (or another method Meta supports)"],[668,"Add a Decision node to the canvas."],[553,"Add a decision node to your canvas."],[5226,"Add a payment method"],[5386,"Add a payment method"],[5339,"Add a payment method in Meta Business Suite"],[2847,"Add a procedure"],[4731,"Add a routing rule that delivers mail for your support address to the Cloodot address"],[4558,"Add a server"],[6384,"Add a valid card in Meta Business Suite and turn billing on — the WhatsApp Business API requires it."],[5082,"Add a WebChat widget to your website so visitors can start conversations from any page. Messages land in your Cloodot inbox alongside other channels."],[4323,"Add an answer (or edit the question first if it's unclear)."],[4316,"Add an answer (which turns it into an FAQ)"],[2913,"Add an entry with the **Add*&#x2A; button at the bottom, or press &#x2A;*/** in an empty step. Both open the same menu of five kinds:"],[4293,"Add an FAQ from scratch"],[4146,"Add an optional description so your team knows what it's for."],[4158,"Add buttons if customers should be able to take action."],[2499,"Add capabilities"],[4126,"Add descriptive subtitles"],[5860,"Add extra fields to contacts and conversations to store more context."],[252,"Add Label"],[5725,"Add members to a team"],[4931,"Add more channels at any time"],[4504,"Add more detail if the info is too sparse"],[4360,"Add more detail. Then:"],[669,"Add one or more conditions."],[4181,"Add product photos to make items stand out. Provide an image URL or upload a file. Supported formats: **PNG, JPEG, or WebP**, up to **5 MB**."],[3233,"Add Skill Sets for actions specific to your business — for example, \"check order status\" or \"book a demo\"."],[607,"Add steps — for example, a Simple API Request that posts to your alerting tool."],[3299,"Add to your Knowledge Base — Teach it your business"],[6192,"Add up to 2 buttons total; at least 1 is required."],[4522,"Add your own server"],[4380,"Adding content"],[2647,"Adding FAQs for common questions"],[4382,"Adding images to a text entry"],[4110,"Adding items one by one"],[4109,"Adding items to a collection"],[2641,"Adding more to your Knowledge Base"],[3170,"Adding one or two of the actual phrases customers use"],[6354,"Adding your location or a number"],[3494,"Additional structured data"],[3942,"Adjust name length"],[4929,"Adjust per-channel settings"],[5900,"Adjust type/options (where allowed)."],[2644,"Adjusting the temperature setting"],[6367,"Admin access on that Facebook Page"],[4889,"Advanced configuration"],[1770,"Advanced filters"],[4034,"Advanced integration"],[2491,"Advanced settings"],[4810,"After authorization, you'll see every Page you have admin access to."],[2396,"After connecting"],[4770,"After connecting"],[4885,"After connecting"],[4968,"After connecting"],[5228,"After connecting"],[2265,"After conversations, customers rate their experience on a 5-point scale. You get a dashboard to track satisfaction trends."],[6217,"After deletion, Cloodot removes the templates from the list and they're no longer available for new campaigns or automations. Messages already sent aren't affected."],[6061,"After deletion:"],[5388,"After migrating"],[5838,"After saving:"],[1376,"After setup"],[4467,"After several failed attempts in a row, Cloodot pauses auto-crawl so it stops hitting an unreachable page. The panel shows the last error and gives you two options:"],[1389,"After signing up and verifying your email (or signing in), you'll land on the workspace creation page. If you already have workspaces, create a new one from your dashboard."],[3005,"After the skill runs and returns them"],[5980,"After upload:"],[4480,"After you add something, it needs to be processed before the agent can use it:"],[2482,"After you deploy"],[5107,"After you save, Cloodot generates a JavaScript snippet. It looks like this:"],[826,"Agencies"],[4649,"Agent changes are also visible per-agent in the version history drawer on the agent's page, which keeps the full text of each version. The Audit Log is the org-wide view across every settings area."],[4627,"Agent draft deleted"],[4625,"Agent draft updated"],[4404,"Agent isn't finding the info"],[4131,"Agent isn't showing collection items"],[4301,"Agent isn't using my FAQs"],[2495,"Agent not responding"],[2187,"Agent performance"],[4631,"Agent rolled back"],[4629,"Agent version deployed"],[4623,"Agent version saved"],[5754,"Agents can route conversations to it from the conversation **Team** section or the command palette (see Inbox)"],[5849,"Agents insert canned responses by typing `/` in the reply box. See Chat window and functionalities for the full flow."],[6000,"Agents send uploaded documents from the composer in any conversation. See Chat window and functionalities for the full flow."],[257,"AI"],[3255,"AI Agent"],[2387,"AI Agent — Adjust AI based on what you see"],[1946,"AI Agent — Automatic assignment to teams on handover"],[5792,"AI Agent — Automatic assignment to teams on handover"],[4226,"AI Agent — Configure how the agent uses collections and other tools"],[3249,"AI Agent — Configure the AI agent that chats with your customers"],[650,"AI Agent — configure the AI personas your workflows can assign to"],[1951,"AI Agent — Configure your AI agent for automated handling"],[2021,"AI Agent — Give your AI agent a personality"],[4950,"AI Agent — How AI behaves on different channels"],[1761,"AI Agent — How your AI agent handles conversations"],[2178,"AI Agent — tune how the AI agent recommends items"],[4281,"AI Agent — Tune how your AI Persona recommends products"],[2452,"AI Agent (Persona)"],[732,"AI Agent Assigned"],[4552,"AI Agent Configuration"],[4582,"AI Agent Configuration"],[3743,"AI Agent Configuration — connect skills to the AI agent"],[4510,"AI Agent Configuration — Control how your agent uses knowledge"],[4366,"AI Agent Configuration — How your agent uses FAQs"],[5709,"AI agent context (so the AI agent understands your business)"],[3176,"AI Agent setup — Configure your AI Persona end to end"],[258,"AI Extraction"],[5929,"AI Extraction setting."],[3251,"AI features that automate and enhance customer conversations."],[2373,"AI handling rate vs. human handovers"],[3250,"AI Intelligence"],[4621,"AI intelligence level changed"],[1403,"AI settings with sensible defaults"],[357,"AI-powered"],[6013,"AI-powered labelling"],[828,"Alert the team the moment any workflow fails"],[875,"Alerts tab"],[1106,"All Contacts"],[2014,"All Contacts — Search, filter, and manage everyone in one table"],[1259,"All Contacts — The full table view"],[1103,"All Contacts — View and manage your imported contacts"],[1210,"All Contacts: Search and manage every contact"],[1365,"All Contacts: Search and manage every contact"],[5139,"All conversations land in the same inbox"],[1527,"All endpoints, counted per source IP"],[3829,"All skills require a `handler` function:"],[3947,"All slug values are unique"],[5257,"Already using WhatsApp Business with another provider? You don't need a new number — see Migrate a WhatsApp Number to Cloodot to move it over with no downtime."],[178,"Always sign out on shared devices."],[232,"Always sign out on shared or public computers."],[706,"An **End** node stops a branch. Nothing else runs once the workflow reaches it — but other branches keep running independently. Use it to make a path's finish explicit, especially after a Decision where only one side should continue."],[4984,"An **Instagram Business** or **Creator** account"],[2823,"An agency"],[4624,"An agent's draft started — the first save that parks changes without deploying"],[2691,"An AI Persona"],[458,"An AI persona is assigned to a conversation"],[4632,"An earlier agent version restored"],[2942,"An entry that names no skill is just a step, and saves as one."],[476,"An external system calls the workflow's webhook URL"],[4634,"An invitation sent, or cancelled before it was accepted"],[4835,"Analytics are tracked per Page"],[478,"Another workflow fails — use it to build error handlers (see Execution settings)"],[4338,"Answer fully — don't leave people guessing"],[4417,"Answer questions about your products and services accurately"],[3188,"Answer questions from your own content"],[2319,"Answer Rate"],[849,"Answer the first question before a counsellor is even free."],[4288,"Answered"],[4291,"Answering them"],[4302,"Answers aren't good"],[2496,"Answers aren't great"],[3491,"any"],[6423,"Any error messages you see"],[3887,"Any important caveats"],[1863,"Anyone with inbox access"],[1864,"Anyone with inbox access — not limited to that team's members"],[3279,"Anything else customers ask about"],[2564,"Anything that applies across the board belongs here. Scenario-by-scenario handling belongs on the next tab."],[1432,"API"],[1550,"API Access Logs"],[1438,"API documentation"],[1495,"API key"],[4647,"API key created / updated / revoked"],[1434,"API keys"],[2050,"API Keys — Create and manage API keys"],[1609,"API Keys — create and manage the keys showing up in these logs"],[1440,"API keys — full workspace access"],[1483,"API keys created on this page grant **full read and write access to every resource in your workspace**. They don't honor OAuth scopes — once a key is valid, it can call every endpoint the API exposes."],[4002,"API keys, tokens, passwords (delivered separately to the code)"],[1602,"API, MCP, or Skillset"],[4,"Appearance"],[5065,"Appearance"],[2055,"Appearance — Light mode, dark mode, or match your system"],[48,"Appearance Settings"],[6183,"Appears above the carousel."],[1306,"Appears in the **Segments** list"],[298,"Applies one or more existing labels to the conversation."],[1515,"Applies to"],[1643,"Apply labels to a conversation"],[1641,"Apply labels, fill custom fields, assign agents, and see conversation context without leaving the chat."],[6016,"Applying labels"],[1269,"Applying segments"],[2404,"Approve the access Cloodot requests."],[1007,"Archive campaigns you're finished with"],[953,"Archiving campaigns"],[1009,"Archiving clears a finished campaign out of your list without destroying it —\nthe campaign keeps its status, stats, and full report."],[1014,"Archiving is different from deleting: deleting is permanent and only available\nfor drafts and failed campaigns, while archiving works on any settled campaign\nand is always reversible."],[6389,"Are you using approved message templates for the conversation type?"],[3506,"array"],[3521,"array"],[3556,"array"],[3619,"array"],[3655,"array"],[3659,"array"],[3682,"array"],[3718,"array"],[3621,"Array of `{label, payload}`"],[3720,"Array of strings (for `SELECT`/`MULTI_SELECT`)"],[2776,"Ask for the order number and which item they want to send back."],[2753,"Ask for the order number if you don't already have it."],[2800,"Ask which store is easiest for them and roughly when they want to come."],[3182,"Asking Copilot something"],[1833,"Assign Agent"],[4825,"Assign conversations to teammates"],[5014,"Assign conversations to teammates"],[5048,"Assign team members per account"],[4834,"Assign team members per Page"],[4870,"Assign team members per Page"],[1923,"Assign the conversation to a team member or your AI agent:"],[256,"Assign to AI"],[255,"Assign to User"],[356,"Assignment"],[304,"Assigns the conversation to a specific AI persona, **overriding the default persona** Cloodot would otherwise pick. It sets who answers — it doesn't send a reply by itself; the chosen persona responds from the conversation's next message on."],[302,"Assigns the conversation to a specific teammate — **and clears the AI assignee**, so the built-in agent stops replying. This is the way to route a conversation away from AI."],[3684,"At least 1 skill"],[6281,"At least 8 characters"],[31,"At least 8 characters."],[4790,"At least one **Facebook Page**"],[6283,"At least one lowercase letter"],[6284,"At least one number"],[6282,"At least one uppercase letter"],[944,"Audience options"],[4586,"Audit Log"],[1478,"Authentication details"],[1439,"Authentication: API keys vs. OAuth"],[5244,"Authorization issues"],[2439,"Authorize Cloodot to access your Shopify store."],[5382,"Authorize with Facebook"],[5221,"Authorize your Facebook account"],[5626,"Auto Resolve"],[5653,"Auto Resolve"],[5632,"Auto Resolve closes conversations that have been quiet for a set number of days, keeping your inbox tidy."],[5675,"Auto Resolve configuration"],[378,"Auto-assign by channel"],[4386,"Auto-crawl for changes"],[4407,"Auto-crawl is paused"],[4475,"Auto-crawl runs in the background. You don't need to keep Cloodot open for it to work."],[429,"Auto-resolve stale conversations"],[2027,"Automate the repetitive parts of conversation management:"],[338,"Automate your conversation management with visual, drag-and-drop workflows that trigger on events and take action automatically."],[1690,"Automatic AI document sending"],[2466,"Automatic assignment to a team"],[5627,"Automatically close conversations after a period of inactivity."],[811,"Automotive"],[5589,"Available actions"],[4879,"Available channels"],[363,"Available condition fields"],[3323,"Available endpoints"],[1267,"Available filter fields"],[1290,"Available operators"],[2525,"Available options: English, Arabic, Hindi, Urdu, Spanish, French, German, Malayalam"],[3320,"Available tools"],[350,"Available triggers"],[169,"Avoid common words or easy-to-guess phrases."],[5144,"Avoid covering important content"],[2892,"Background guidance"],[3762,"Based on the official Skills documentation: Skills Overview - Cloodot."],[1342,"Basic"],[4203,"Basic"],[3311,"Basic example"],[163,"Be at least 8 characters"],[5291,"Be configured for Cloud API"],[2621,"Be specific — vague instructions lead to vague answers"],[4493,"Be specific and detailed"],[1488,"Because API keys bypass scope restrictions, treat them like a workspace password. Anyone who obtains the key can read every conversation, contact, and message — and can send messages or modify settings on your behalf. Store them in a secret manager, never in client-side code, and rotate them when team members leave."],[769,"Because every flow asks different questions, `flowValues` can't be listed ahead of time. Open the trigger and **Select a flow** — Cloodot reads the answer fields straight out of that flow's design, and they become `{{trigger.flowValues.…}}` suggestions in every later step. Picking a flow only names the fields; the trigger still fires for every flow, so branch on an answer with a Decision node if a workflow should serve one flow only."],[2883,"Because the instructions are one ordered list, a procedure can say *when* a skill runs and *when* buttons are offered, not just that they exist."],[3946,"Before deploying a SkillSet:"],[611,"Before going live:"],[3963,"Before installing"],[3351,"Before writing code, answer four questions:"],[4899,"Before you connect your first channel, the inbox shows connection buttons directly:"],[991,"Before you publish:"],[1053,"Before you start"],[2666,"Before you start"],[4685,"Before you start"],[4764,"Before you start"],[4962,"Before you start"],[5057,"Before you start"],[5217,"Before you start"],[5376,"Before you start"],[2161,"Below it, the daily chart shows the shape behind that total — a steady week reads differently from one that climbed on Thursday and stopped. Under the chart, three facts the total doesn't carry:"],[2912,"Below the examples, **Instructions** is one ordered list of everything the agent works through when this procedure runs. It goes through the list one position at a time instead of answering from general knowledge."],[2294,"Below the metrics, a table lists every individual response. Each row shows:"],[1855,"Below those views, a **Team Inboxes** section lists each team whose inbox is enabled — one entry per team, each with its own open-conversation count."],[6247,"Benefits:"],[1509,"Best for"],[2077,"Best practices"],[2191,"Best practices"],[3962,"Best practices"],[4029,"Best practices"],[865,"Billing"],[1981,"Billing"],[5235,"Billing"],[5794,"Billing — Plan features including team inboxes"],[936,"Billing & Plans — manage your subscription and payment method"],[2058,"Billing & Plans — Subscription, message credits, and usage"],[5324,"Billing runs through Meta Business Suite, not Cloodot"],[867,"Billing tab"],[5234,"Billing, Coexistence Mode, and PIN"],[3112,"Block A: &#x2A;\"Customer asks about billing.\"*"],[3115,"Block A: &#x2A;\"Customer wants a refund or to be made whole financially.\"*"],[3113,"Block B: &#x2A;\"Customer asks about charges or payments.\"*"],[3116,"Block B: &#x2A;\"Customer asks why a charge appeared but isn't asking for money back.\"*"],[3285,"Book an appointment"],[2576,"Book appointments"],[2812,"Book this slot · Pick another time"],[851,"Book, brief, and remind — automatically."],[3706,"boolean"],[3726,"boolean"],[4745,"Both agents and AI agents reply the same way — the customer always sees one continuous email thread"],[1742,"Both clear a conversation out of your Open inbox, but they mean different things:"],[4646,"Both contact and conversation fields"],[5121,"Bottom Left"],[5120,"Bottom Right (default)"],[655,"Branch on conditions, wait, stop a path, and call external services — the nodes that shape how a workflow flows."],[819,"Branch-level first-response SLA"],[1062,"Bring contacts in from another tool or a spreadsheet. The import wizard guides you through uploading a CSV, mapping columns to fields, and choosing how to handle duplicates — in four steps."],[1997,"Bring in conversations from wherever your customers are:"],[4066,"Browse available Skill Sets."],[2432,"browse products with pricing, inventory, vendor, and variant details"],[2061,"Browse the guides above for step-by-step help on specific features"],[4242,"Browse your catalogues"],[6336,"Browser issues"],[371,"Build an error workflow"],[3758,"Build and deploy"],[3307,"Build and deploy skills using the Dashboard, MCP server, or Developer API."],[4376,"Build and manage the source of truth your AI uses to answer customer questions."],[435,"Build automation logic visually."],[4032,"Build custom skills"],[2668,"Build it"],[859,"Build one error handler and point every other workflow at it."],[3300,"Build out your FAQs — Cover common questions"],[399,"Build workflows to *work with* the agent — route, label, follow up, sync your CRM, call other tools — rather than trying to race or suppress its reply. When a conversation genuinely shouldn't get an AI reply, assign it to a human early in the workflow."],[4370,"Build your Knowledge Base — For detailed information"],[2659,"Build your Knowledge Base — Give your agent the info it needs"],[4232,"Build your Knowledge Base to complement collections with policies and FAQs."],[1973,"Build your own"],[1114,"Bulk actions and deletion"],[1234,"Bulk updates or exports"],[1052,"Bulk-import contacts from a CSV file with field mapping and duplicate handling."],[4656,"Business Hours"],[5527,"Business Hours"],[2045,"Business Hours — When you're available (so your AI agent knows when to step in)"],[5531,"Business Hours — When your team is available"],[4664,"Business Hours defines when your team is available to respond."],[1402,"Business hours for your industry (adjust later)"],[4619,"Business hours updated / removed"],[4912,"Business or Creator account linked to a Facebook Page, with admin access"],[5466,"Business phone numbers — how phone numbers, WABAs, and registration work on the platform"],[3566,"Button label"],[6179,"Button text must be unique within the template."],[3514,"Button text shown to the user"],[4116,"Buttons"],[2996,"Buttons can come from two places. They look the same to customers, but you configure them differently:"],[506,"By default a variable renders as-is: text stays text, numbers and true/false print\nas they are, and a whole object or list prints as JSON. When you want something\nelse, add a **format** after the path with a `|`:"],[954,"Campaign analytics"],[2357,"Campaign metrics"],[946,"Campaign statuses"],[942,"Campaigns"],[2249,"Campaigns — Campaign analytics"],[2144,"Campaigns — Campaign performance"],[2039,"Campaigns — Campaign performance and engagement"],[2382,"Campaigns — Campaign performance details"],[2369,"Campaigns — focus on a specific send"],[1255,"Campaigns — Message specific segments"],[5214,"Campaigns — Protect your sender quality with smart targeting"],[6108,"Campaigns — send a flow to a whole segment"],[4951,"Campaigns — Send marketing messages"],[2035,"Campaigns — Send WhatsApp marketing campaigns to the right people"],[1258,"Campaigns — Track how campaigns perform"],[1013,"Campaigns that are scheduled or currently sending can't be archived — cancel the\nschedule, or wait for the send to finish. Publishing an archived campaign again\nautomatically restores it."],[6324,"Can't create a workspace"],[1381,"Can't create the workspace"],[6333,"Can't see conversation history"],[6332,"Can't send messages"],[6233,"Can't sign in"],[6321,"Can't sign in"],[886,"Cancelling may reduce your features and limits. Review the impact before confirming."],[4643,"Canned response created / updated / deleted"],[5540,"Canned Responses"],[5795,"Canned Responses"],[2007,"Canned Responses — Save replies you use often and insert them with `/`"],[1950,"Canned Responses — Set up quick reply templates"],[1703,"Canned responses are pre-written messages you insert with a few keystrokes — shipping info, return policies, greetings. Your whole team shares one library, so answers stay consistent."],[5805,"Canned responses are reusable message templates that help your team answer common questions faster and more consistently."],[3892,"Cannot use blocked APIs such as `eval`, `Function`, `require`, `import`, or `process`"],[345,"Canvas"],[1494,"Capability"],[3546,"Card subtitle"],[3542,"Card title"],[3558,"Card-level action buttons"],[3524,"Carousel cards"],[3327,"Carousel item schema"],[4251,"Catalogues live in **Meta Commerce Manager** — Cloodot pulls them in and keeps them in sync. Manage products, inventory, and pricing in Meta."],[418,"Category"],[2272,"Category"],[3923,"Cause"],[1356,"Change a contact's lifecycle stage in place from the **Stage** column. Contacts\nactive in the last minute are highlighted so new activity is easy to spot.\nClick a row to open the **Contact Details** drawer, or use the row's actions\nmenu to open details or copy a contact's information."],[263,"Change Contact Stage"],[2739,"Change delivery address"],[184,"Change password"],[147,"Change Password"],[206,"Change Password"],[239,"Change Password"],[5986,"Change the **Title**."],[4459,"Change the interval anytime — adjust the value, then click **Save**."],[5901,"Change whether it is required or AI-extractable."],[149,"Change your password"],[236,"Change your password — see Change Password."],[869,"Change your plan"],[3187,"Change your workspace"],[6056,"Changes apply everywhere the label is used going forward. Conversation history stays intact, but labels display with the updated name and color."],[533,"Changes the casing"],[4007,"Channel"],[4909,"Channel"],[1660,"Channel and system details for the conversation."],[6325,"Channel connections"],[2418,"Channel Connections — connect WhatsApp, Instagram, Facebook, and webchat"],[4639,"Channel disconnected"],[2071,"Channel filter"],[2185,"Channel filter"],[6128,"Channel filter — **All channels** or a specific WhatsApp Business account."],[4637,"Channel settings updated"],[2368,"Channels — narrow to one or several"],[2145,"Channels Overview — Channel connections"],[2251,"Channels Overview — Channel connections"],[1639,"Channels Overview — Connect more channels from the Get Started checklist"],[1947,"Channels Overview — Connect the channels that feed into your inbox"],[1998,"Channels Overview — Start here for the big picture"],[2991,"Characters in a single field"],[825,"Chase a review after check-out"],[1640,"Chat sidebar"],[1759,"Chat sidebar — Labels, custom fields, and conversation context"],[1680,"Chat window and functionalities"],[1676,"Chat window and functionalities — Replying, canned responses, documents, and snooze"],[5085,"Chat with your team in real time"],[1811,"Chats list and functionalities"],[2127,"Check ad performance after launching new campaigns."],[6347,"Check caps lock — passwords are case-sensitive."],[2602,"Check in on how the agent is doing:"],[6386,"Check in this order:"],[3770,"Check inventory"],[5350,"Check Meta Business Suite for account restrictions"],[2575,"Check order status"],[3284,"Check order status"],[4341,"Check regularly (weekly is good)"],[5522,"Check that a payment method is set up in Meta Business Suite."],[2637,"Check that an active version is deployed. Then verify:"],[4216,"Check that items have titles (required for search indexing)"],[2414,"Check that nobody revoked Cloodot's access from the other service's side."],[2141,"Check that the ad platform is sending referral data in the ad configuration."],[4502,"Check that the entry's status is \"Trained\". Then:"],[4219,"Check that the image is in a supported format. Then:"],[6399,"Check that the WebChat channel is still connected in your settings."],[4357,"Check that they're saved in the Answered tab. Then:"],[2136,"Check that WhatsApp, Instagram, and Facebook channels are connected."],[2409,"Check that you're signed in to the account you meant to connect — your browser may still be signed in to a different one."],[2410,"Check that your account on that service is allowed to grant app access. On most platforms that means an owner or admin."],[2244,"Check that your channels are connected."],[4222,"Check that your file is under 10 MB and has fewer than 1,000 rows. Then:"],[5154,"Check the browser console for JavaScript errors"],[6395,"Check the browser console for JavaScript errors."],[6402,"Check the channel is still connected (Settings → Channels)."],[4756,"Check the customer's spam folder for the first reply"],[4218,"Check the item's **AI search** switch — an item marked **Excluded** is hidden on purpose"],[2831,"Check the reservation"],[2060,"Check the Troubleshooting Guide for common issues"],[3034,"Check these in order:"],[39,"Check this page periodically to stay signed in only where you need to be."],[4811,"Check up to 5 Pages"],[5163,"Check whether your site's CSS is interfering"],[1037,"Check whether:"],[179,"Check your account activity periodically."],[4753,"Check your Cloodot inbox — the confirmation lands there as a conversation, not back in Gmail"],[6236,"Check your email"],[175,"Check your email for the reset link."],[6409,"Check your filters — one might be hiding conversations."],[4855,"Check your internet connection"],[5035,"Check your internet connection"],[5157,"Check your internet connection"],[5354,"Check your internet connection"],[6412,"Check your internet connection — are other sites slow too?"],[2246,"Check your internet connection."],[6408,"Check your internet connection."],[5166,"Check your notification settings"],[6340,"Check your spam folder."],[6299,"Check your spam or junk folder"],[4433,"Choose **File Based**."],[5437,"Choose **SMS** or **voice call**"],[4424,"Choose **Text**."],[4446,"Choose **Web Crawl**."],[4439,"Choose **Web Link**."],[30,"Choose a **New Password**:"],[3930,"Choose a different slug"],[5176,"Choose a number"],[151,"Choose a strong password"],[1286,"Choose how conditions combine — match **all** (AND) or **any** (OR)."],[4454,"Choose how often Cloodot re-crawls the URL. Minimum is **1 hour**; you can pick hours or days, up to a year."],[1078,"Choose how to handle contacts that already exist in Cloodot:"],[2619,"Choose languages your customers actually speak"],[5433,"Choose the **WhatsApp Business Account** to hold the number after migration (Cloodot can create one, or use an existing WABA you manage)"],[978,"Choose the WhatsApp channel to send from (if you have more than one), then pick the template. Search by name or filter by type."],[5124,"Choose what to ask visitors before they chat:"],[670,"Choose whether **all** conditions must be true (**AND**) or **any** condition can be true (**OR**)."],[555,"Choose whether **all** conditions must be true (AND) or **any** condition can be true (OR)."],[80,"Choose which events notify you, and through which channel."],[4030,"Choosing Skill Sets"],[6417,"Clear cache and cookies."],[5161,"Clear your browser cache"],[4853,"Clear your browser cache and cookies"],[5033,"Clear your browser cache and cookies"],[5352,"Clear your browser cache and cookies"],[5153,"Clear your browser cache and refresh"],[6413,"Clear your browser cache."],[6394,"Clear your cache and refresh."],[5974,"Clear, human‑readable name (for example: \"Pricing Sheet 2025\", \"Return Policy PDF\")."],[3192,"Clearing your conversation"],[5937,"Clears stored values for that field from past conversations."],[6304,"Click \"Continue with Google\""],[6309,"Click \"Create account\""],[2945,"Click **+ add reply** and fill in two fields:"],[4726,"Click **Add a forwarding address** and paste your Cloodot address"],[899,"Click **Add alert**, pick the feature to watch — Incoming Messages, Campaign Messages, or Copilot Messages — and set the percentage of the allowance that should trigger the email. &#x2A;*50%**, &#x2A;*75%**, and &#x2A;*90%** are one click away, or type any value from 1 to 100."],[5428,"Click **Add Channel*&#x2A; (or the &#x2A;*+** button)"],[4716,"Click **Add Channel*&#x2A; or the &#x2A;*+** button"],[4800,"Click **Add Channel*&#x2A; or the &#x2A;*+** button"],[4906,"Click **Add Channel*&#x2A; or the &#x2A;*+** button"],[4995,"Click **Add Channel*&#x2A; or the &#x2A;*+** button"],[5098,"Click **Add Channel*&#x2A; or the &#x2A;*+** button"],[5267,"Click **Add Channel*&#x2A; or the &#x2A;*+** button"],[2936,"Click **Add condition** for another row, up to **5** in one decision. The **Otherwise** field at the bottom is optional; use it for what should happen when none of the conditions hold."],[4156,"Click **Add Item**."],[4423,"Click **Add Knowledge**."],[4432,"Click **Add Knowledge**."],[4438,"Click **Add Knowledge**."],[4445,"Click **Add Knowledge**."],[5743,"Click **Add Members** or **Manage Members**."],[887,"Click **Add Payment Method** or **Manage Payment Method** to add or update the card on file."],[2898,"Click **Add procedure**. A new, empty procedure appears at the bottom of the list, opened on its first step."],[4533,"Click **Add Server**."],[4567,"Click **Add Server**."],[2713,"Click **Add**, choose **Note**, and write:"],[2093,"Click **Ads**."],[1119,"Click **All** under the Contacts menu."],[4802,"Click **Authorize Facebook**"],[4997,"Click **Authorize Instagram**"],[5286,"Click **Connect Selected Number**"],[5488,"Click **Connect WhatsApp** or **Add Channel**."],[4531,"Click **Connect** and follow the prompts. Once connected, Copilot starts using the integration's tools automatically."],[4565,"Click **Connect**, sign in to that service, and approve the access it asks for. Copilot can use the tool straight away — there's nothing else to set up."],[1226,"Click **Contacts** in the sidebar to open four views:"],[2206,"Click **Conversations** (selected by default)."],[3197,"Click **Copilot*&#x2A; in the left sidebar (the sparkle icon). You'll land on a chat screen with the prompt &#x2A;*\"What do you want to do today?\"**"],[5686,"Click **Copy** to copy it to your clipboard."],[5548,"Click **copy** when you need it for support or integrations."],[5892,"Click **Create / Save** to add the field."],[5920,"Click **Create / Save** to add the field."],[977,"Click **Create Campaign** to start. It's a 4-step process."],[4144,"Click **Create Collection**."],[4720,"Click **Create Email Channel**"],[5881,"Click **Create field**."],[5913,"Click **Create field**."],[1449,"Click **Create Key**."],[1453,"Click **Create Key**."],[6029,"Click **Create label**."],[3374,"Click **Create New**."],[1282,"Click **Create Segment**."],[5737,"Click **Create Team** or **New Team**."],[5499,"Click **Create Template** or **New Template**."],[417,"Click **Create Workflow** at the top right to open the template gallery. Browse by category, search by name, and check each template's step-by-step preview before committing."],[5741,"Click **Create**."],[1180,"Click **Deals**."],[5906,"Click **Delete** and confirm in the dialog."],[6216,"Click **Delete** and confirm."],[5783,"Click **Delete** or use the actions menu."],[1474,"Click **Delete** to confirm."],[1154,"Click **Delete** to remove them. The confirmation dialog shows how many of the selected contacts have conversations and how many don't. Confirm to delete."],[5844,"Click **Delete**."],[6059,"Click **Delete**."],[4838,"Click **Disconnect** and confirm"],[5022,"Click **Disconnect** and confirm"],[5319,"Click **Disconnect** and confirm"],[2448,"Click **Disconnect** and confirm."],[1456,"Click **Done** once the key is stored securely."],[2955,"Click **Done*&#x2A; and the reply collapses into a chip. Click a chip to edit it again, or the &#x2A;*×** on it to remove it. One entry holds up to **10** replies."],[1159,"Click **Download CSV** in the page header."],[5897,"Click **Edit** in the Actions column to:"],[5833,"Click **Edit** in the Actions column."],[6049,"Click **Edit** in the Actions column."],[5775,"Click **Edit** or the team name."],[5925,"Click **Edit** to open the edit drawer."],[173,"Click **Forgot Password**."],[2092,"Click **Insights** in the left sidebar."],[2205,"Click **Insights** in the left sidebar."],[2327,"Click **Insights** in the left sidebar."],[2366,"Click **Insights** in the sidebar, then choose Conversations, Marketing, Ads, Collections, FAQ, or CSAT."],[4068,"Click **Install**."],[5581,"Click **Invite member** to open the invite dialog."],[5610,"Click **Invite member**."],[5269,"Click **Login with Facebook**"],[5430,"Click **Login with Facebook**"],[1191,"Click **Move to** and pick a stage — or drag any selected card and the\nwhole selection follows."],[5965,"Click **New document**."],[4329,"Click **New FAQ**."],[5294,"Click **Open Payment Settings** — Meta Business Suite opens in a new tab"],[5442,"Click **Open Payment Settings** — Meta Business Suite opens in a new tab"],[2593,"Click **Play** to open the playground. Try some conversations, see how the agent responds, and tweak until you're happy."],[5780,"Click **Remove** or use the actions menu."],[1901,"Click **Reopen** on a resolved conversation to move it back to Open"],[1899,"Click **Resolve** (checkmark) in the conversation header to mark it done"],[615,"Click **Run**."],[618,"Click **Runs** to see every execution. The list updates live while runs are in progress."],[5902,"Click **Save / Submit** to apply changes."],[5930,"Click **Save / Submit** to apply changes."],[2590,"Click **Save & Deploy** after editing. Each deploy creates a new version, so you can always roll back if something doesn't work."],[5564,"Click **Save Changes** after adjusting times or timezone."],[5988,"Click **Save changes**."],[6055,"Click **Save changes**."],[4674,"Click **Save Changes**."],[5745,"Click **Save** or **Add**."],[161,"Click **Save** or **Update Password**."],[194,"Click **Save** or **Update Password**."],[11,"Click **Save** to apply changes."],[5552,"Click **Save** to apply changes."],[90,"Click **Save** to apply."],[46,"Click **Save** to store your preferences."],[5979,"Click **Save** to upload."],[5636,"Click **Save**."],[5663,"Click **Save**."],[5672,"Click **Save**."],[5706,"Click **Save**."],[5713,"Click **Save**."],[5777,"Click **Save**."],[6044,"Click **Save**."],[1280,"Click **Segments**."],[5614,"Click **Send Invite**."],[226,"Click **Sign Out All Sessions** (or **Sign Out Everywhere**)."],[223,"Click **Sign Out** or **Revoke**."],[1902,"Click **Snooze** (clock icon) in the conversation header to set a conversation aside"],[1723,"Click **Snooze** (the clock icon) in the conversation header, or choose **Snooze** from the right-click menu."],[5837,"Click **Submit** to save changes."],[5826,"Click **Submit**."],[4262,"Click **Sync Catalogues*&#x2A; to pull the latest catalogues and products from Meta. The button shows &#x2A;*\"Syncing...\"** while it runs."],[612,"Click **Test** in the editor toolbar."],[2744,"Click **Test*&#x2A; and send &#x2A;\"where's my order?\"*. When the procedure fires, the playground jumps to the **Procedures** tab and rings the card that ran. Once it behaves, **Save & Deploy**."],[34,"Click **Update Password**. Cloodot may revoke other active sessions for safety."],[5280,"Click **Verify PIN**"],[931,"Click **View** next to the invoice. A hosted invoice page opens in a new tab where you can:"],[1335,"Click **Watchlists**."],[6253,"Click &#x2A;*\"Continue with Google\"**"],[6277,"Click &#x2A;*\"Continue with Google\"**"],[6259,"Click &#x2A;*\"Continue\"**"],[6266,"Click &#x2A;*\"Create account\"**. We'll send a verification email."],[1400,"Click &#x2A;*\"Create workspace\"**. Cloodot sets up:"],[6291,"Click &#x2A;*\"Forgot password\"**"],[6293,"Click &#x2A;*\"Send reset link\"**"],[6274,"Click &#x2A;*\"Sign in\"**"],[2545,"Click &#x2A;*+** to add a condition, then describe the scenario in plain language — for example, \"Customer asks for a refund\" or \"Customer requests to speak to a manager.\" Add, edit, and remove conditions anytime."],[4815,"Click &#x2A;*Connect X page(s)** (X matches your selection)"],[1004,"Click a draft to keep editing"],[1005,"Click a published campaign to see analytics"],[4322,"Click a question."],[2173,"Click a row to jump to that item's collection and edit its title, description, or whether it surfaces at all."],[4067,"Click a Skill Set to view its details."],[979,"Click a template to preview header, body, and buttons."],[23,"Click a theme card to apply it."],[3240,"Click any action to expand it and see the inputs Copilot used and the data it got back."],[1208,"Click any card to open the **Contact Details** drawer, where you can review and\nedit everything about that contact. To grab a contact's details quickly, hover\nits card and use the **copy** button."],[4265,"Click any catalogue to open the products view, which shows:"],[4186,"Click any collection to change its name or description. You can also add, edit, or remove items here."],[1149,"Click any contact row to open the **Contact Details** drawer. From here you can:"],[1883,"Click any conversation in the list. The full message timeline appears on the left and a details sidebar on the right."],[4478,"Click any entry to view it, then hit the edit (pencil) icon to make changes. Save when you're done."],[4187,"Click any item to update its title, subtitle, image, or buttons. Changing the title or subtitle re-indexes the item, so your agent can find it with the updated text."],[446,"Click any node to open its configuration panel on the right. Cloodot saves changes as you configure them."],[1015,"Click any published campaign to see how it's performing."],[2168,"Click any row to open that collection's items."],[4601,"Click any row with an arrow to expand it and see the before → after values."],[1798,"Click any session in the list to open its detail page:"],[2304,"Click column headers to sort by:"],[2402,"Click its card."],[1481,"Click the **API Documentation** card to open it in a new tab."],[5992,"Click the **Delete** icon in the Actions column."],[5984,"Click the **Edit** icon in the Actions column."],[6211,"Click the **Preview** icon in the Actions column."],[1603,"Click the **refresh icon** to reload manually. The table also updates in the background so you can watch activity live."],[593,"Click the **settings** (gear) icon in the editor toolbar to control how runs behave when something goes wrong."],[4904,"Click the **Settings** gear icon"],[2438,"Click the **Shopify** card."],[2447,"Click the **Shopify** card."],[1906,"Click the **star icon** in the conversation header to star or unstar"],[3241,"Click the **trash icon** at the top-right of the Copilot page to clear chat history. This clears your view only — it doesn't touch your inbox, contacts, or workspace data."],[1790,"Click the &#x2A;*+** button to add more filters:"],[1666,"Click the add control to see every label in your workspace."],[4901,"Click the button for the channel you want"],[5113,"Click the chat launcher (bottom-right by default)"],[1872,"Click the filter icon to narrow the conversation list."],[6296,"Click the link, then create a new password. Type it twice to catch typos."],[5657,"Click the logo area to upload an image and personalize your workspace."],[57,"Click the one you want. Changes apply immediately — no save needed."],[1882,"Click the search icon to open global search. Find conversations by contact name, message content, or other details."],[6273,"Click the security checkbox"],[1472,"Click the trash icon on any key. You'll see a confirmation prompt:"],[5968,"Click the upload area to choose a file."],[1922,"Click through to the full contact profile"],[13,"Click your avatar to upload a new image."],[2891,"Clickable quick replies customers can tap"],[392,"Cloodot already handles conversations on its own. When a message comes in, it can auto-assign your default AI persona, and the agent replies, searches your knowledge base, follows up, and hands over to a team when it should. &#x2A;*Workflows run *alongside* this built-in flow — they don't switch it off.** Knowing how the two interact keeps your workflows predictable."],[4675,"Cloodot and the AI agent now use these hours to know when your team is online."],[5565,"Cloodot and the AI agent use these hours to know when your team is online."],[1712,"Cloodot attaches the file to the current message. Add extra text before sending if you want."],[773,"Cloodot auto-assigns a default persona to new conversations, and that automatic assignment fires this trigger too — so a workflow here runs on nearly every new conversation, not only when a persona is assigned by hand. See Workflows and the built-in AI agent."],[1984,"Cloodot brings every customer conversation into one dashboard — Instagram, Facebook, WhatsApp, and WebChat. Your AI agent handles the repetitive work so your team can focus on conversations that need a human, and analytics show you what's working."],[4816,"Cloodot connects each Page as a separate channel"],[4442,"Cloodot extracts the page content and adds it to your Knowledge Base."],[4721,"Cloodot generates a unique inbound address from your channel name — `acme-support@mail.cloodot.com`, for example."],[617,"Cloodot labels test executions separately from production runs so they're easy to tell apart."],[2551,"Cloodot matches the handover reason against each inbox-enabled team's **description**."],[4700,"Cloodot mints a unique inbound address for each email channel (for example `acme-support@mail.cloodot.com`). Once you forward your support mail to it:"],[4509,"Cloodot pauses auto-crawl after several failed attempts in a row. Open the entry to see the last error. Check that the URL still works in a browser, then click **Try now** to retest. If it succeeds, click **Resume auto-crawl** to restart the schedule."],[5258,"Cloodot picks the flow automatically, based on whether your number is already on the API:"],[4429,"Cloodot reads every image you add: it transcribes the text in the picture and describes what it shows, then indexes that alongside the words around it. So a customer asking \"what size is a medium?\" can match a size chart you never typed out."],[1362,"Cloodot remembers your selected segments, sort order, and display settings."],[1207,"Cloodot remembers your sort order and display settings for next time."],[1148,"Cloodot saves changes automatically."],[6085,"Cloodot stamps every flow send with a unique token, which is how a later submission is traced back to the campaign or template that produced it (see the trigger variables below)."],[6150,"Cloodot strips spaces and invalid characters automatically."],[5637,"Cloodot tracks when the last message was sent in each conversation."],[5545,"Cloodot uses these across the app, including as context for AI."],[5557,"Cloodot uses this to interpret opening and closing times."],[1093,"Cloodot validates each row during import:"],[985,"Cloodot validates the file and flags missing data, invalid phone numbers, and duplicates."],[5281,"Cloodot verifies the PIN and sends you to payment setup."],[6074,"Cloodot works with flows end to end:"],[1482,"Cloodot's public API accepts two authentication methods with different permission models. Pick the one that matches what you're building."],[5236,"Coexistence Mode"],[5292,"Coexistence Mode lets the same number run on the WhatsApp Business App and the WhatsApp Business API at the same time."],[6380,"Coexistence must be enabled in your Meta Business settings."],[2253,"Collect satisfaction ratings and track support quality over time."],[2146,"Collection Insights"],[2384,"Collection Insights — How much of your catalog the AI actually uses"],[2041,"Collection Insights — How much of your catalog your AI agent actually uses"],[4229,"Collection Insights — See how much of your catalog the agent actually uses"],[2350,"Collection Insights — see how much of your catalog the AI agent uses"],[4149,"Collection names must be unique within your workspace. Pick something descriptive so your team can find it."],[4104,"Collections"],[4202,"Collections"],[2175,"Collections — create and manage the items the AI agent can show"],[2450,"Collections — import product collections for the AI agent"],[4280,"Collections — Showcase items that aren't in your WhatsApp catalogue"],[2024,"Collections — Showcase products and services in conversations"],[2654,"Collections — Showcase products and services in conversations"],[4018,"Collections of custom skills that extend your AI agent's capabilities."],[2167,"Collections with nothing to report stay in the list, marked **No displays**. They're the point: an untouched collection is either badly named or genuinely retired, and both are worth knowing."],[4174,"Collections work automatically with every AI Persona. No extra configuration needed — if you have collections, your agent can use them."],[915,"Column"],[1458,"Column"],[1587,"Column"],[1129,"Columns include:"],[1568,"Combine any of these filters to narrow in on the requests you want."],[168,"Combine letters, numbers, and symbols."],[2080,"Combine with Conversation Insights"],[1838,"Command palette"],[3062,"Common mistakes"],[4470,"Common reasons a crawl fails:"],[3863,"Common validation errors"],[2126,"Compare A/B variants side by side"],[4362,"Compare against what customers actually say and adjust"],[3042,"Compare against your other procedures — another one may be winning the match."],[2128,"Compare weekly trends to catch growth or decline early."],[3171,"Comparing it against your other block descriptions for overlap"],[3844,"Complete skill schema"],[2723,"Condition"],[658,"Condition fields and operators"],[1268,"Condition operators by field type"],[2987,"Conditions in one decision"],[3855,"Config definition"],[3954,"Config keys are unique within SkillSet"],[3339,"Configuration not available"],[3854,"Configuration schema"],[3336,"Configuration types"],[3999,"Configuration values"],[3953,"Configuration values have defaults if optional"],[4555,"Configure AI copilot features and MCP server connections for your workspace."],[4069,"Configure any required settings."],[5628,"Configure Auto Resolve"],[4759,"Configure business hours"],[5170,"Configure business hours"],[2627,"Configure each skill correctly"],[2458,"Configure each tab"],[1160,"Configure the export:"],[367,"Configure the request"],[663,"Configure the request"],[4660,"Configure the weekly schedule"],[6018,"Configure them once in Organization Settings, then reuse them across Inbox, Contacts, Segments, and Insights."],[5956,"Configure them once in Organization Settings. After that they can be sent inside conversations or pulled in by system actions."],[4657,"Configure when your team is available to respond to customers."],[5525,"Configure workspace identity, business hours, members, teams, and channels."],[4874,"Configure workspace settings"],[5051,"Configure workspace settings"],[5370,"Configure workspace settings"],[5471,"Configure workspace settings"],[4371,"Configure your AI Agent — Put it all together"],[4515,"Configure your AI Agent — Put the knowledge to use"],[4101,"Configure your AI Agent to use installed Skill Sets."],[1429,"Configure your settings — Make it work your way"],[6314,"Configure your settings — Make it yours"],[5474,"Configure your WhatsApp Business API connection and message templates."],[5453,"Confirm **two-step verification is disabled** — the most frequent cause"],[813,"Confirm a booked test drive and notify sales"],[816,"Confirm a site visit and remind the day before"],[5356,"Confirm admin access to the Meta Business account"],[4857,"Confirm admin access to the Pages"],[5342,"Confirm billing is enabled on your Meta Business account"],[5336,"Confirm Coexistence Mode is enabled in Meta Business Suite"],[2243,"Confirm conversations actually exist in the selected period."],[5997,"Confirm deletion."],[4749,"Confirm forwarding is turned on and points to the exact Cloodot address (copy it again from the channel settings if unsure)"],[5993,"Confirm in the confirmation dialog."],[5934,"Confirm in the dialog to permanently remove them."],[5115,"Confirm it appears in your Cloodot inbox"],[4220,"Confirm it's a PNG, JPEG, or WebP file (up to 5 MB)"],[5152,"Confirm JavaScript is allowed on your site"],[6419,"Confirm JavaScript is enabled."],[4860,"Confirm messaging is enabled on each Page"],[5039,"Confirm messaging is enabled on the Instagram account"],[5341,"Confirm Meta accepts the payment type"],[2247,"Confirm new conversations are coming in — updates fire every 2–10 seconds."],[5455,"Confirm no other migration was started for the same number at the same time"],[5155,"Confirm nothing is blocking the Cloodot domain"],[4943,"Confirm the account or Page exists and that you have admin access."],[2139,"Confirm the channel is connected in Cloodot."],[6405,"Confirm the channel is still connected."],[3732,"Confirm the configuration key is defined in `configDefinitions`."],[5387,"Confirm the connection"],[4755,"Confirm the conversation is an email conversation and you're replying from within it"],[6060,"Confirm the deletion when prompted."],[5845,"Confirm the deletion."],[5451,"Confirm the display name and OBA badge appear correctly"],[4752,"Confirm the email channel is still **connected** in Cloodot"],[4757,"Confirm the email channel is still connected"],[5156,"Confirm the embed code is complete and correct"],[6398,"Confirm the embed code is complete."],[5151,"Confirm the embed code is placed just before `</body>`"],[5038,"Confirm the Instagram account is still connected"],[4740,"Confirm the message appears as a conversation in your Cloodot inbox"],[5340,"Confirm the method is valid and active"],[193,"Confirm the new password."],[5457,"Confirm the number can receive SMS or calls (some virtual numbers can't)"],[5335,"Confirm the number has been active on the WhatsApp Business App for at least 7 days"],[5337,"Confirm the number is configured for Cloud API"],[5454,"Confirm the number is on the **WhatsApp Business API** with another BSP, not the WhatsApp Business *app* (see Connect WhatsApp for the app case)"],[5351,"Confirm the number is properly registered"],[4862,"Confirm the Page isn't unpublished"],[4859,"Confirm the Pages are still connected"],[3738,"Confirm the persona has the SkillSet enabled."],[3733,"Confirm the SkillSet is installed and configured with values."],[3737,"Confirm the SkillSet is installed in your organization."],[3736,"Confirm the SkillSet version is deployed — creating a version auto-deploys."],[5345,"Confirm the WABA is active"],[5348,"Confirm the WABA is active"],[5343,"Confirm the WABA is linked to your Meta Business account"],[5165,"Confirm the WebChat channel is connected"],[5158,"Confirm the WebChat channel is still connected in Cloodot"],[1164,"Confirm to start the download."],[6300,"Confirm you entered the right email"],[4848,"Confirm you have admin access"],[5344,"Confirm you have admin access to the Meta Business account"],[2135,"Confirm you have click-to-message ads running right now."],[6411,"Confirm you have permission to view conversations (ask your workspace admin)."],[5167,"Confirm you have the right permissions"],[6342,"Confirm you typed your email correctly."],[5435,"Confirm you want to migrate it from its current provider"],[4941,"Confirm you're signed in to the right account with admin permissions."],[1425,"Confirm you've entered a workspace name"],[1424,"Confirm your email is verified"],[5520,"Confirm your Meta Business account has the right permissions."],[6393,"Confirm your site allows JavaScript."],[6396,"Confirm your site isn't blocking external scripts."],[5521,"Confirm your WhatsApp Business account is active."],[224,"Confirm."],[227,"Confirm."],[5781,"Confirm."],[5784,"Confirm."],[3319,"Connect"],[2395,"Connect a service"],[4961,"Connect an Instagram Business account so DMs land in your Cloodot inbox."],[4982,"Connect an Instagram Business account to handle direct messages from Cloodot. Instagram DMs land in the same inbox as your other channels."],[5045,"Connect each account separately"],[4892,"Connect each channel once, and every customer conversation lands in one inbox."],[4682,"Connect Email"],[4868,"Connect every Page you manage for full coverage"],[4762,"Connect Facebook"],[4765,"Connect Facebook"],[5049,"Connect Facebook for Messenger"],[5369,"Connect Facebook for Messenger"],[4763,"Connect Facebook Pages so Messenger conversations land in your Cloodot inbox."],[4787,"Connect Facebook Pages to handle Messenger conversations from Cloodot. Each Page appears as its own channel, and you can connect up to 5 Pages per run."],[4960,"Connect Instagram"],[4963,"Connect Instagram"],[4872,"Connect Instagram for Instagram DMs"],[5368,"Connect Instagram for Instagram DMs"],[4878,"Connect Instagram, Facebook, WhatsApp, WebChat, and Email to your Cloodot workspace."],[3234,"Connect MCP Servers to bring in external systems like your CRM, billing, or internal APIs."],[4520,"Connect Model Context Protocol servers to extend your AI copilot's capabilities."],[2500,"Connect more"],[2422,"Connect Shopify"],[4233,"Connect Shopify to give the agent access to your store's product data."],[671,"Connect the **True** and **False** handles to different next steps."],[556,"Connect the **True** path (conditions met) and **False** path (conditions not met) to different nodes."],[2393,"Connect the other tools your business runs on so their data shows up inside Cloodot."],[3287,"Connect to your other systems"],[2578,"Connect to your other tools"],[5215,"Connect WhatsApp"],[5219,"Connect WhatsApp"],[5476,"Connect WhatsApp"],[4277,"Connect WhatsApp — Link your WhatsApp Business number"],[5211,"Connect WhatsApp — Set up a WhatsApp Business number"],[4873,"Connect WhatsApp for WhatsApp Business messaging"],[5050,"Connect WhatsApp for WhatsApp Business messaging"],[1968,"Connect your channels"],[4877,"Connect Your Channels"],[6313,"Connect your channels — Bring in conversations"],[1431,"Connect your channels to start seeing conversations come in."],[1428,"Connect your first channel — Start bringing in conversations"],[2420,"Connect your Shopify store to access customer, product, order, and collection data within Cloodot."],[5249,"Connect your WhatsApp Business account through the WhatsApp Business API. You'll need a Meta Business account and a payment method in Meta Business Suite."],[4577,"Connected servers appear in a table with name and description, URL, authentication type, and enabled/disabled status. From here you can:"],[4886,"Connecting multiple accounts"],[5484,"Connection issues"],[4776,"Connection limits and requirements"],[1832,"Contact"],[5066,"Contact collection"],[957,"Contact details"],[5862,"Contact fields"],[5338,"Contact Meta support if you need Coexistence Mode enabled"],[4003,"Contact name, email, phone"],[738,"Contact Stage Changed"],[5855,"Contact Stages"],[5857,"Contact stages describe where a contact sits in your pipeline, so you can filter, segment, and report on them by stage."],[237,"Contact support to report the activity."],[653,"Contacts & Segments — the contacts your workflows interact with"],[1333,"Contacts appear and disappear automatically as they start or stop matching a\nsegment's rules."],[1215,"Contacts Overview"],[2013,"Contacts Overview — How contacts work in Cloodot"],[1366,"Contacts Overview: Understand the available\ncontact views"],[1209,"Contacts Overview: Understand the available contact\nviews"],[1302,"Contains Any, Contains All, Does Not Contain Any, Does Not Contain All, Is Empty, Is Not Empty"],[62,"Control how you're notified about activity in your workspace."],[5567,"Control who can access your workspace and what they can do."],[5595,"Control who has access to your organization and what they can do."],[1784,"Controls at the top narrow the list."],[2582,"Controls how creative vs. predictable the agent is. The slider has labeled stops — &#x2A;*strict (0.25)**, &#x2A;*neutral (0.5)**, and &#x2A;*creative (0.75)**:"],[4011,"Conversation & contact IDs"],[3370,"Conversation and organization context — see Skill context for every key"],[724,"Conversation context"],[2186,"Conversation counts"],[5866,"Conversation fields"],[2179,"Conversation Insights"],[1808,"Conversation Insights — Aggregate analytics across sessions"],[2143,"Conversation Insights — Overall conversation analytics"],[2313,"Conversation Insights — Response times, sentiment, and conversation patterns"],[2038,"Conversation Insights — Response times, sentiment, and patterns"],[1257,"Conversation Insights — See engagement patterns"],[4369,"Conversation Insights — See how FAQs perform"],[2381,"Conversation Insights — The full breakdown"],[4952,"Conversation Insights — Track performance"],[2133,"Conversation Insights show what happens *after* the ad message — sentiment, resolution, agent performance."],[5763,"Conversation joins that team's inbox. The AI (or human) assignee is cleared so the team owns the queue."],[5761,"Conversation joins that team's inbox. The current agent stays assigned."],[5765,"Conversation leaves the team inbox. The individual assignee is unchanged."],[242,"Conversation management"],[354,"Conversation management"],[5645,"Conversation management"],[2356,"Conversation metrics"],[727,"Conversation Opened"],[728,"Conversation Resolved"],[729,"Conversation Starred"],[725,"Conversation triggers"],[267,"Conversation-scoped actions (Open, Resolve, Star, Send Message, Add Label, Assign…) need a conversation to act on. Under conversation triggers that's automatic. Under **Incoming Webhook**, **Contact Stage Changed**, or **Workflow Error**, supply one first — for example with **Send WhatsApp Template** to a phone number (it creates the conversation) or **Find Contact**. Each action below notes whether it requires a conversation."],[6063,"Conversations and contacts are **not** deleted; they simply stop showing those labels."],[1850,"Conversations assigned to other team members"],[1848,"Conversations assigned to you"],[1846,"Conversations currently handled by your AI agent"],[1626,"Conversations still waiting on a reply, with the age of the oldest one (for example, \"oldest: 2h 30m\"). If the count is climbing, jump into the inbox. When everything is handled, you'll see a **you're caught up** indicator."],[1616,"Conversations that need a reply"],[958,"Conversations the campaign started"],[1615,"Conversations today"],[3179,"Copilot"],[2033,"Copilot — Run your workspace by asking in plain language"],[3196,"Copilot is available to **admins and owners** only. If you don't see it in the sidebar, ask a workspace admin for access."],[3205,"Copilot pulls information from your workspace and makes changes for you. Here's what it does well, phrased as the questions you'd actually ask."],[4551,"Copilot Settings"],[3246,"Copilot Settings — Connect external tools through MCP"],[2416,"Copilot Settings — connect tools to Copilot through MCP"],[822,"Counselling slot: confirm, checklist, and remind"],[5652,"Country"],[2084,"Counts seem low"],[2218,"Counts update in real time (marked with a **Live** badge) and auto-refresh every 2 seconds."],[4489,"Crafts a response"],[3778,"Create a calendar event"],[5800,"Create a canned response"],[5863,"Create a contact custom field"],[5867,"Create a conversation custom field"],[4847,"Create a Facebook Page if you don't have one"],[1435,"Create a key"],[6012,"Create a label"],[6117,"Create a Media Carousel template"],[3415,"Create a new SkillSet"],[6114,"Create a new template"],[606,"Create a new workflow with the **Workflow Error** trigger."],[4027,"Create a Skill Set"],[3449,"Create a SkillSet"],[3343,"Create a SkillSet and deploy skills with any of these three methods:"],[5724,"Create a team"],[5479,"Create a template"],[3464,"Create a version (auto-deploys)"],[343,"Create a workflow"],[2453,"Create and configure an AI agent to handle customer conversations automatically."],[3425,"Create and deploy a new version with skills"],[1433,"Create and manage API keys to build custom integrations on top of Cloodot."],[4283,"Create and manage FAQs so your AI can answer common customer questions instantly."],[6010,"Create and manage labels to categorize conversations and contacts."],[1708,"Create and manage the library itself under Presets → Canned Responses."],[552,"Create conditional branches — the workflow follows one path if the conditions match, another if they don't."],[260,"Create Contact"],[2660,"Create FAQs — Cover the questions you hear most"],[4514,"Create FAQs — Quick answers for common questions"],[5796,"Create reusable reply templates and insert them instantly into conversations."],[1241,"Create smart groups that update automatically"],[1996,"Create Workspace — Your team's home for conversations and settings."],[6225,"Create your account"],[1967,"Create your account and workspace"],[6219,"Create your Cloodot account and sign in to your workspace."],[4230,"Create your first collection and add a few items."],[1370,"Create your workspace"],[1367,"Create Your Workspace"],[6312,"Create your workspace — Set up your home base"],[316,"Creates a contact in your CRM, with custom fields and a policy for duplicates."],[1085,"Creates new contacts that don't already exist"],[947,"Creating a campaign"],[4108,"Creating a collection"],[1266,"Creating a segment"],[4292,"Creating FAQs"],[3306,"Creating Skills"],[2032,"Creating Skills — Build and deploy via the Dashboard, MCP server, or Developer API"],[2650,"Creating Skills — Build your own"],[4015,"Creating Skills — Build your own secure skill sets"],[873,"Credit summary"],[259,"CRM"],[358,"CRM"],[737,"CRM triggers"],[2012,"CSAT — Collect and analyze satisfaction ratings"],[2257,"CSAT score"],[4133,"CSV import issues"],[4105,"Curate product and service catalogs your AI can showcase inside conversations."],[1662,"Current and past sessions, with their summaries."],[5588,"Current members"],[868,"Current plan"],[4645,"Custom field created / updated / deleted"],[1836,"Custom Fields"],[2699,"Custom Fields"],[5536,"Custom Fields"],[5859,"Custom Fields"],[2019,"Custom Fields — Add your own fields for contacts and conversations"],[1810,"Custom Fields — Capture business-specific data on each session"],[1104,"Custom Fields — Create custom fields before importing so they're available for mapping"],[1679,"Custom Fields — Define contact and conversation fields"],[1050,"Custom Fields — More personalization options"],[1949,"Custom Fields — Track business-specific data"],[1253,"Custom Fields — Track the details that matter"],[5873,"Custom fields store extra information that the default contact or conversation fields don't cover."],[1670,"Custom fields store the extra context your default fields don't cover — plan type, order ID, issue category, city."],[1213,"Custom Fields: Track the details that show on cards"],[3763,"Custom JavaScript or TypeScript functions let the AI agent:"],[4351,"Customer asks something → agent can't answer"],[2339,"Customer questions that don't yet have an answer. These are the top candidates for new FAQ entries — each one you answer can deflect future conversations."],[2606,"Customer satisfaction"],[2252,"Customer Satisfaction (CSAT)"],[3101,"Customers don't phrase things the way you write them. A good description packs one or two natural phrasings into a single sentence."],[3124,"Customers don't talk that way. Write descriptions in the same plain language your customers use."],[3156,"Customers phrase requests in unexpected ways"],[2266,"Customers receive a satisfaction survey during or after a conversation."],[49,"Customize the look and feel of your workspace."],[5169,"Customize your widget appearance"],[5064,"Customizing your widget"],[843,"Cut no-shows with an automatic confirmation and reminder."],[3895,"Dangerous operations (blocked)"],[5707,"Dashboard headers and navigation"],[3997,"Data"],[2196,"Data not updating"],[3967,"Data shared with skills"],[1059,"Data validation"],[550,"Date patterns are built from `YYYY` `YY` `MMMM` `MMM` `MM` `M` `DD` `D` `dddd`\n`ddd` `HH` `H` `hh` `h` `mm` `m` `ss` `s` `A` `a`; anything in `[square brackets]`\nstays literal. Dates format in **UTC** unless you pass a time zone, and month and\nweekday names are in English."],[1232,"Day-to-day contact management"],[1166,"Deals"],[2018,"Deals — Move contacts through your pipeline on a drag-and-drop board"],[1262,"Deals — Work your pipeline on a drag-and-drop board"],[1364,"Deals: Move contacts through your pipeline on a board"],[1559,"Debug with logs"],[2223,"Decide which topics need more agent or AI coverage"],[2858,"Decision"],[361,"Decision nodes"],[656,"Decision nodes"],[6104,"Decision: variable `trigger.flowValues.pickup` **equals** `yes`"],[2938,"Decisions are where references earn their keep: *If the order has shipped* is a description of a condition, while *If **Order status** is shipped* is one the agent can actually check."],[2837,"Decisions have an **Otherwise**, or you're happy with what happens without one"],[2585,"Default is **0.75**, which works well for most cases. Lower it for factual or sensitive topics that need more predictable answers."],[3708,"Defaults to `false`"],[3728,"Defaults to `false`. Masks the value in the UI/API responses and delivers it to your handler via `input.secrets` instead of `input.config`."],[3933,"Define `async function handler(input) {}`"],[3730,"Define an async `handler` function in your skill code:"],[1283,"Define it:"],[1675,"Define the fields themselves under Presets → Custom Fields — the **Manage custom fields** button in this section links straight there."],[5856,"Define the stages a contact moves through in your pipeline."],[5554,"Define when your team is available:"],[2519,"Define who your agent is."],[6147,"Defines how the template registers with WhatsApp."],[364,"Delay nodes"],[659,"Delay nodes"],[379,"Delayed follow-up"],[1437,"Delete a key"],[3458,"Delete a SkillSet"],[5732,"Delete a team"],[4396,"Delete an entry"],[5802,"Delete canned responses"],[5865,"Delete contact custom fields"],[5869,"Delete conversation custom fields"],[5952,"Delete documents"],[1008,"Delete drafts you don't need"],[1507,"Delete from this page"],[4365,"Delete irrelevant ones"],[4343,"Delete irrelevant ones so they don't pile up"],[4318,"Delete it if it's not relevant"],[4122,"Delete items or collections"],[6015,"Delete labels"],[4495,"Delete outdated info"],[6119,"Delete templates"],[1471,"Delete the key"],[5935,"Deleting a conversation custom field:"],[5907,"Deleting a custom field:"],[4273,"Deleting a product here removes it from Cloodot only — your Meta catalogue is untouched. To permanently remove products, delete them in Meta Commerce Manager."],[4199,"Deleting is permanent. Once a collection or item is gone, your agent can no longer show it to customers."],[1475,"Deletion is instant. Any scripts or integrations using the key will start failing right away — confirm nothing critical depends on it first."],[2374,"Delivery — sent, delivered, read"],[83,"Delivery channels"],[1026,"Delivery tells you the message arrived; it doesn't tell you how it landed. The\n**Overview** tab ends with the labels and sentiment of the conversations this\ncampaign produced — what people came back about, and in what mood."],[2481,"Deploy"],[2596,"Deploying is always a manual action from the dashboard. Drafts saved via MCP or API stay inactive until you review and deploy them yourself."],[3864,"Deployment checklist"],[6035,"Describe when this label should be applied."],[3362,"Description"],[3413,"Description"],[3443,"Description"],[3479,"Description"],[3538,"Description"],[3998,"Description"],[3952,"Description and prompt are meaningful"],[102,"Desktop (browser push)"],[638,"Detect urgent messages and route them appropriately:"],[4648,"Developer API keys — never the key itself"],[1547,"Developer Logs — monitor API usage and errors"],[2051,"Developer Logs — Monitor API, MCP, and skill set traffic"],[1562,"Developer logs are available to **admins and owners** only."],[1448,"Developer settings are available to **admins and owners** only."],[1979,"Developers"],[3186,"Dig into conversations"],[3489,"Direct assistant message in the conversation"],[2907,"Directly below the description are two optional lists. Each example you add becomes a chip:"],[6415,"Disable browser extensions temporarily."],[4856,"Disable pop-up blockers for the auth window"],[5036,"Disable pop-up blockers for the auth window"],[5355,"Disable pop-up blockers for the auth window"],[2424,"Disconnect"],[4774,"Disconnect a Facebook Page"],[2411,"Disconnect and connect again."],[6400,"Disconnect and reconnect the channel."],[5160,"Disconnect and reconnect the WebChat channel"],[4971,"Disconnect Instagram"],[5026,"Disconnect it from that workspace first, or"],[4930,"Disconnect or reconnect a channel"],[5232,"Disconnect WhatsApp"],[2407,"Disconnecting stops everything that relies on that service. An AI agent that looks up order status, for example, will stop finding orders. Check what depends on the connection before you disconnect."],[5023,"Disconnecting stops new Instagram messages and deletes the conversation history."],[4839,"Disconnecting stops new Messenger messages and deletes the conversation history for that Page."],[5320,"Disconnecting stops new WhatsApp messages and deletes the conversation history."],[1633,"Dismiss the card any time."],[5394,"Display name or OBA badge looks wrong"],[2149,"Displays"],[5178,"Distribution"],[3534,"Document/file sent as an attachment"],[5538,"Documents"],[5947,"Documents"],[4512,"Documents — Additional file storage"],[2008,"Documents — Upload files once, send them in any conversation"],[5999,"Documents are removed from the list and are no longer available to send in conversations or use in automations."],[5955,"Documents are shared files — PDFs, images, CSVs — that your team and the AI agent can reuse across conversations."],[5910,"Does **not** delete the contacts themselves."],[5938,"Does **not** delete the conversations themselves."],[5425,"Don't deregister or delete the number from the old BSP before migrating. Meta moves the number as part of the Embedded Signup flow — premature deletion can cause the downtime migration is meant to avoid."],[4427,"Don't hold back on detail. The more you add, the better your agent can answer."],[167,"Don't reuse passwords from other accounts."],[4466,"Don't want to wait for the next scheduled run? Click **Crawl now** in the panel header. The entry refreshes in a moment, and the schedule continues from there."],[3090,"Don't write a topic"],[910,"Download or print an invoice"],[1042,"Download the failed contacts CSV — each row shows the error. Common causes: phone numbers not in international format (must start with country code, for example `+1...`), opted-out contacts, rate limits."],[932,"Download the PDF"],[2592,"Drafts can also be saved from external tools — for example, via the Cloodot MCP server or the Developer API — so you can prepare changes outside the dashboard. Saves from those tools land on that same single draft and never replace what's live."],[1187,"Drag a card from one column onto another to move that contact to a new stage.\nThe card lands at the top of its new column right away."],[1068,"Drag and drop your CSV into the upload area, or click to browse for it. The importer reads the file and shows a preview of the data it found."],[445,"Drag any node onto the canvas. The Simple API Request node isn't in the sidebar — add it from the command bar with **⌘K**."],[1246,"Drag deals between stages on a kanban board"],[436,"Drag nodes from the sidebar onto the canvas, then connect them by dragging from one node's output handle to another node's input handle."],[808,"E-commerce & retail"],[88,"Each **column** is a delivery channel — **Push** or **In app**."],[87,"Each **row** is an event that can notify you."],[2512,"Each AI Persona is configured across six tabs:"],[900,"Each alert has a switch to turn it off without deleting it, and a delete button to remove it entirely. Edits are staged until you click **Save changes**."],[5046,"Each appears as its own channel"],[892,"Each card shows remaining credits, current balance, and the pricing rate. Click **Add credits** to top up."],[1186,"Each column loads more cards as you scroll, so a busy stage stays fast."],[4937,"Each connection appears as its own channel in your inbox."],[3160,"Each example should be a single short message — one or two sentences at most"],[619,"Each execution shows:"],[672,"Each field offers only the operators that make sense for it:"],[4183,"Each item can have up to 2 buttons. Two types:"],[4150,"Each item in a collection can have:"],[3135,"Each one reads like a real situation, includes a couple of natural phrasings, and doesn't overlap with the others."],[4814,"Each Page becomes its own channel. Repeat the flow later to add more Pages."],[6372,"Each Page connects to one workspace only. Disconnect it elsewhere first."],[4832,"Each Page is its own channel"],[2567,"Each procedure has two halves:"],[1586,"Each row is a single request:"],[589,"Each save creates a new version. Only one version is active at a time — that's the one that runs."],[1778,"Each session in the list includes:"],[1935,"Each session is a distinct interaction period. The sidebar lists every session for the current conversation."],[5138,"Each site gets its own widget configuration"],[3970,"Each skill in a skill set runs custom code in an isolated sandbox with strict CPU and memory limits. When a skill executes, it receives:"],[2941,"Each skill is listed with the set it came from, because two sets can both provide a \"Get order\". Only skills your organization has **installed** are offered; if the list has none, install what you need from **Intelligence → Skill Sets** first."],[4049,"Each skill within a Skill Set can:"],[5748,"Each team can have its own **shared inbox** — a place where conversations routed to the team collect so your workspace can work them from one queue."],[3434,"Each tool ships with full input schemas, so your MCP client surfaces required fields and validates inputs automatically. The same field limits from Skill definition limits apply."],[3350,"Each version is an immutable snapshot. Creating a new version automatically makes it the active one."],[5693,"Each workspace has its own unique ID."],[1422,"Each workspace is fully isolated — separate channels, team members, settings, and analytics."],[5662,"Edit **Description**."],[5661,"Edit **Organization Name**."],[5801,"Edit a canned response"],[4118,"Edit a collection"],[5730,"Edit a team"],[4395,"Edit an entry"],[4119,"Edit items"],[1707,"Edit or personalise the text before sending — add the customer's name, order details, or context so the reply doesn't feel robotic. Two minutes of typing becomes five seconds."],[5712,"Edit the **Description** field with a short summary of your business."],[5705,"Edit the **Organization Name** field."],[4317,"Edit the question if it's phrased awkwardly"],[614,"Edit the sample values to match your test scenario."],[5517,"Edit the template to address the issue."],[130,"Edit, then click **Save**."],[1235,"Editing contact details"],[1112,"Editing contacts inline"],[1270,"Editing or deleting segments"],[1200,"Editing the pipeline — adding, renaming, recoloring, deleting, or reordering\nstages — is available to **admins and owners** (and anyone granted the contact\nstages permission). Other members see a read-only board and can still move deals\nbetween stages."],[1171,"Editing your pipeline"],[820,"Education"],[1733,"Either way it returns to the same assignee, so it lands back with whoever set it aside."],[5288,"Eligible numbers must:"],[103,"Email"],[4958,"Email"],[2003,"Email — Forward your support inbox into Cloodot"],[6420,"Email **support\\@cloodot.com** with:"],[5708,"Email notifications"],[6243,"Email sign-up"],[4695,"Emails aren't arriving in Cloodot"],[4742,"Emails sent to your support address now appear in Cloodot, and your replies are delivered back to the customer in the same thread."],[3067,"Empty"],[4849,"Enable messaging on the Page"],[107,"Enable push to get alerts from your browser even when Cloodot isn't the active tab."],[3407,"Enable the SkillSet."],[661,"End nodes"],[3442,"Endpoint"],[2375,"Engagement — button clicks and click-through rate"],[956,"Engagement timing"],[5277,"Enter a 6-digit PIN:"],[3400,"Enter a changelog message and publish."],[192,"Enter a new password that meets the listed requirements."],[5551,"Enter a number of days in the &#x2A;*Days (0–90)** field (0 disables auto-resolve)."],[5333,"Enter all 6 digits carefully"],[1673,"Enter or select the value. It saves as you go."],[5438,"Enter the **6-digit code** when it arrives"],[6376,"Enter the 6-digit two-step verification PIN carefully. If you haven't set one up yet, the PIN you enter becomes your PIN."],[4728,"Enter the code, then choose **Forward a copy of incoming mail** and save"],[4447,"Enter the starting URL. Cloodot imports up to **200 pages** from the site."],[5582,"Enter the teammate's **email address** and pick a **role** (Member or Admin)."],[29,"Enter your **Current Password**."],[191,"Enter your current password."],[6223,"Enter your email"],[6292,"Enter your email"],[6307,"Enter your email"],[6271,"Enter your email and click &#x2A;*\"Continue\"**"],[174,"Enter your email."],[1348,"Enterprise"],[2926,"Entries are numbered on a rail down the left. Only positions get a number — a **Note** doesn't, because it isn't a point in the flow."],[2570,"Entries in that list come in five kinds: a **Step**, a **Decision** (&#x2A;if … then …*), a **Skill** to run, **Quick replies** to offer, and a **Note** for guidance that applies throughout. Because they're in one list, a procedure can say *when* a skill runs and *when* buttons appear."],[695,"equals · does not equal · contains · contains (any case) · does not contain · exists · does not exist · is greater than · is less than"],[689,"equals · does not equal · contains · contains (any case) · does not contain · starts with · ends with"],[1292,"Equals, Not Equals, Contains, Does Not Contain, Starts With, Ends With, Is Empty, Is Not Empty"],[1294,"Equals, Not Equals, Greater Than, Greater Than or Equal, Less Than, Less Than or Equal"],[1300,"Equals, Not Equals, Is Empty, Is Not Empty"],[3922,"Error"],[3862,"Error messages"],[545,"Escapes the value for use inside a URL"],[4615,"Event"],[82,"Events you can be notified about"],[71,"Events you can be notified about:"],[2836,"Every &#x2A;*@** chip is live — a renamed or deleted field turns the chip red"],[268,"Every action that runs on a conversation returns `{{<step>.conversationId}}`, so you can pass the conversation forward. Action-specific outputs are listed with each one."],[500,"Every action's parameters and outputs are documented in the Action nodes reference."],[5496,"Every approved WhatsApp template"],[6374,"Every available Page is already connected to this workspace. Create new Facebook Pages to connect more."],[4921,"Every channel follows the same four steps:"],[2154,"Every collection you build is a bet on what customers will ask for. **Insights** tells you which bets are paying off: how often the AI agent put something from your catalog in front of a customer, where those displays came from, and how much of what you built is being used at all."],[1854,"Every conversation across your workspace"],[1816,"Every conversation from every channel in one place."],[2005,"Every conversation in one place, plus the tools that make replies fast:"],[197,"Every device currently signed in"],[2927,"Every entry carries its controls on the right:"],[2686,"Every example comes from the same fictional workspace — **Northbeam Supply**, an outdoor clothing retailer selling online and from four stores in India, whose agent is called Aria. Swap the nouns for yours and the shape holds."],[914,"Every invoice tied to your account appears in a single table:"],[1841,"Every message from Instagram, Facebook, WhatsApp, and WebChat flows into the Inbox — no app-switching."],[645,"Every node type has its own reference page — what it does, its variables, and its settings:"],[4852,"Every Page available to you is connected. Create a new Page, or disconnect one to swap it out."],[1225,"Every person who messages you through a connected channel lands in Contacts. Use these views to learn about them, organize them, and track who needs follow-up."],[2833,"Every procedure's description reads as a situation, not a topic"],[830,"Every recipe below is a real pattern you can build from the nodes you already have. Each shows the flow as a node diagram, then what to configure. Read them as starting points — swap in your own labels, personas, templates, and stages."],[1529,"Every response carries your current standing, so you can back off before you're throttled rather than after:"],[2613,"Every save creates a new version, so you can:"],[1351,"Every selected segment's contacts appear together in one table."],[3474,"Every skill handler must return an **ActionResponse** object that matches this schema."],[3766,"Every skill is one of two kinds:"],[3360,"Every skill requires an `async function handler(input)` that receives:"],[2835,"Every skill you named is installed and enabled"],[47,"Every teammate sets their own notification preferences."],[4320,"Every unanswered question is a learning opportunity — it shows you exactly where the agent needs help."],[5399,"Every WhatsApp Business API number lives inside a &#x2A;*WhatsApp Business Account (WABA)** and is managed by a BSP — the platform that connects the number to Meta's API. Cloodot is a BSP. So is your current provider."],[744,"Every workflow starts with exactly **one trigger** — the event that kicks it off. When the event happens, the trigger fires the workflow and hands the rest of the steps a bundle of data about what just happened. You reach that data downstream with `{{trigger.<field>}}` templates (see Using variables)."],[452,"Every workflow starts with exactly one trigger — the event that kicks things off."],[3232,"Everything above is built in. To give Copilot more to work with:"],[3274,"Everything the AI needs to know about your business:"],[510,"Example"],[2667,"Example 1 — \"Where is my order?\""],[2678,"Example 2 — Returns and exchanges"],[2680,"Example 3 — Book a fitting in store"],[2854,"Example messages (optional)"],[2993,"Example messages per side"],[6004,"Example:"],[3309,"Example: order status skill"],[6151,"Examples — `order_update`, `service_pricing_2025`."],[3137,"Examples sit directly below the description on the block's card, and pull the agent in the right direction."],[3068,"Examples that work"],[3749,"Execute"],[373,"Execution history"],[375,"Execution modes"],[370,"Execution settings"],[5931,"Existing conversation records keep their stored values unless you change them via the UI or API."],[1457,"Existing keys appear in a table:"],[2242,"Expand the time range to **All time** — the default 7-day window often hides existing data."],[2138,"Expand the time range to **All time** to rule out a narrow window."],[4650,"Expanding a row shows one line per changed field:"],[2476,"Experimental AI"],[2587,"Experimental AI may change over time as we improve response quality. Try it on a persona and see how it performs."],[4418,"Explain your policies correctly"],[4099,"Explore available Skill Sets in your dashboard."],[2661,"Explore Skill Sets — Add custom capabilities"],[376,"Export and import workflows"],[1157,"Export contacts to a CSV file for use in other tools:"],[1116,"Exporting contacts as CSV"],[3189,"Extend Copilot with more tools"],[2498,"Extend your agent"],[1658,"Extra values captured for this contact or conversation."],[4955,"Facebook"],[6327,"Facebook"],[2001,"Facebook — Link your Facebook Pages"],[4803,"Facebook opens its sign-in page"],[5270,"Facebook opens its sign-in page"],[2477,"Fallback message"],[1082,"Falls back to name matching when a contact has no phone or email"],[2323,"FAQ Growth"],[2314,"FAQ Insights"],[2042,"FAQ Insights — Coverage and growth of your FAQ library"],[2385,"FAQ Insights — FAQ coverage and growth"],[2177,"FAQ Insights — see how well your knowledge base is performing"],[4282,"FAQ Management"],[2347,"FAQ Management — add and edit answered FAQs"],[2023,"FAQ Management — Answer common questions automatically"],[3177,"FAQ Management — Handle common questions"],[3257,"FAQs"],[2655,"FAQs — Handle common questions"],[4306,"FAQs are your quick-answer library. When customers ask the same questions over and over — \"What are your hours?\" \"How do I return something?\" \"Do you ship internationally?\" — your AI agent handles them instantly."],[2828,"Fetch the latest invoice"],[2825,"Fetch the project status"],[557,"Field"],[673,"Field"],[2946,"Field"],[3475,"Field"],[3535,"Field"],[3582,"Field"],[3630,"Field"],[3673,"Field"],[3685,"Field"],[3581,"Field limits when creating a skill version."],[3326,"Field reference"],[1289,"Field type"],[3845,"Field validation rules"],[3735,"Fields marked `isSensitive` arrive in `input.secrets`, not `input.config`."],[4486,"Figures out what they're asking"],[4383,"Files"],[5825,"Fill in **Title** and **Content**."],[1644,"Fill in custom fields"],[3403,"Fill in the required configuration values (API key, endpoint, etc.)."],[4157,"Fill in the title, subtitle, and other details."],[6224,"Fill in your details"],[157,"Fill in:"],[3375,"Fill in:"],[4534,"Fill in:"],[4568,"Fill in:"],[5500,"Fill in:"],[5738,"Fill in:"],[6308,"Fill out the form"],[2646,"Filling gaps in your Knowledge Base"],[5870,"Filling in field values"],[4828,"Filter by channel to see messages from a specific Page"],[5017,"Filter by channel to see only Instagram messages"],[5132,"Filter by channel to see only WebChat messages"],[5309,"Filter by channel to see only WhatsApp messages"],[1570,"Filter by HTTP method:"],[1573,"Filter by HTTP response status. Common options include:"],[1000,"Filter by status (All, Draft, Active, Completed, etc.)"],[406,"Filter by status, search by name, and sort by any column. The row menu also offers **Duplicate** (a draft copy with the same steps and settings) and **Export JSON**."],[5140,"Filter by website to see where each conversation started"],[1582,"Filter by where the request came from:"],[5047,"Filter conversations by account"],[4833,"Filter conversations by Page"],[1288,"Filter on built-in fields (name, email, phone, created date), any contact or conversation custom fields you've created, and labels."],[2434,"filter orders by status, payment status, fulfillment status, and date range"],[4243,"Filter the list"],[4589,"Filter the log"],[1553,"Filter the log stream"],[2355,"Filter the view"],[1812,"Filter, sort, search, and act on conversations from the list."],[1820,"Filtering and sorting"],[2260,"Filtering responses"],[1767,"Filtering the timeline"],[2069,"Filters"],[2183,"Filters"],[1881,"Filters and sort persist in the URL, so you can bookmark filtered views or share them with teammates."],[262,"Find Contact"],[4394,"Find entries"],[3185,"Find people and build audiences"],[5634,"Find the **Auto Resolve** section."],[156,"Find the **Change Password** section."],[190,"Find the **Change Password** section."],[5685,"Find the **Organization ID** section."],[1672,"Find the field you want to fill."],[5779,"Find the member you want to remove."],[4837,"Find the Page channel"],[4508,"Find the relevant entry and update it, or delete it. For web links, auto-crawl keeps them current without manual updates."],[222,"Find the session you want to end."],[5750,"Find the team in the list."],[5774,"Find the team in the list."],[5782,"Find the team in the list."],[5136,"Find the WebChat conversation"],[5021,"Find your Instagram channel"],[5679,"Find your Organization ID"],[3402,"Find your SkillSet and click **Install**."],[5318,"Find your WhatsApp channel"],[1697,"Finding snoozed conversations"],[2581,"Fine-tune how the agent behaves."],[749,"Fires when a brand-new conversation is created — the first inbound message on any channel. The most common starting point: welcome the customer, route them, or triage with AI."],[785,"Fires when a contact's **lifecycle stage** changes in your pipeline — for example, moving from *New* to *Qualified*. Use it to run a playbook every time a contact reaches a stage."],[755,"Fires when a conversation is marked **Resolved**. Great for post-resolution follow-ups, satisfaction surveys, or advancing a contact's pipeline stage."],[758,"Fires when a conversation is starred."],[752,"Fires when a conversation's status changes to **Open** (for example, a resolved thread that gets a new reply)."],[761,"Fires when a customer completes and submits a **WhatsApp Flow** — a native in-chat form (booking, lead capture, survey). The answers arrive as variables you can branch on and reuse. See WhatsApp Flows."],[777,"Fires when a label is added to a conversation. A label makes a clean signal — tag something manually or with AI, and let this trigger do the rest."],[781,"Fires when a label is removed from a conversation."],[774,"Fires when a team member is assigned to a conversation — for notifications, logging, or SLA timers."],[770,"Fires when an AI persona is assigned to a conversation. Use it to set up context the moment AI takes over."],[792,"Fires when an external system POSTs JSON to the workflow's unique URL. This is how you wire Cloodot to any tool that can send a webhook — a store, a form, a CRM, a no-code automation."],[454,"Fires when..."],[1510,"First-party scripts, internal tools"],[3924,"Fix"],[3399,"Fix any errors the live validator flags."],[3945,"Fix JSON schema syntax"],[425,"Flag urgent messages · Route new conversations to AI"],[6078,"Flows themselves are built and published in Meta's tooling — Cloodot doesn't create or preview flow screens. Design the flow in **WhatsApp Manager → Flows** (Meta's Flow Builder), attach it to a message template as a Flow button, and get the template approved. Once the template syncs into Cloodot it behaves like any other template."],[4363,"Focus on the most common ones first. Then:"],[5296,"Follow Meta's prompts to finish"],[4902,"Follow the connection wizard"],[176,"Follow the link to create a new password."],[5489,"Follow the wizard to link your WhatsApp Business account."],[2462,"Follow-up messages"],[4703,"Follow-ups from the customer stay attached to the same conversation"],[2533,"Follow-ups re-engage people who got distracted or missed the notification."],[2600,"Follows your instructions"],[6160,"For **Custom** templates:"],[4075,"For a step-by-step walkthrough, see Creating Skills and Skill Schema."],[6378,"For coexistence mode (using the number on both the WhatsApp Business App and Cloodot):"],[5255,"For Coexistence Mode: your number active on the WhatsApp Business App for at least 7 days"],[2906,"For detailed guidance on writing descriptions — including how to avoid overlaps between procedures — see Writing Block Descriptions."],[6199,"For each card:"],[44,"For each event, pick which **channels** to use (Push, In app)."],[3384,"For each skill, fill in:"],[4667,"For each weekday, set:"],[5559,"For each weekday, set:"],[3087,"For every customer message, the agent scans your block descriptions and picks the one that best fits the situation. A clear, specific description fires the right block. A vague or overlapping one means the agent may pick the wrong block — or skip them all and fall back to a generic response."],[6047,"For example, a \"Refund Request\" label with the description \"Apply when the customer is asking for a refund or to return a product\" prompts the AI to tag those conversations for you."],[4505,"For files: verify the file is a valid PDF, CSV, or Excel file and not corrupted."],[4750,"For Gmail, confirm you finished the confirmation-code step — forwarding stays inactive until you do"],[1028,"For labels and sentiment across every conversation rather than one campaign's,\nuse Conversation Insights."],[5523,"For more help, see the WhatsApp Channel Guide or contact support."],[4944,"For more, see the common issues guide."],[5494,"For step-by-step instructions, see Connect WhatsApp."],[3157,"For straightforward blocks where the description is already crisp, examples are optional."],[3436,"For the complete API reference with request/response schemas, visit the interactive documentation at:"],[479,"For the exact variables each trigger provides and its loop-prevention rules, see the Trigger nodes reference."],[4197,"For the full picture — volume over time, which collections carry the work, and how much of your catalog is used at all — switch to the **Insights** tab. Managing a catalog and measuring it are the same screen; see Collection Insights."],[1023,"For the same figures across **all** your campaigns — plus a sparkline of each\none's shape over time — stay on the Campaigns list: the tiles at the top total\nwhatever your filters match, or just the campaigns you tick."],[4566,"For tools without a one-click integration, add your own MCP server. MCP servers connect Copilot to external tools, APIs, and data sources so it can take actions beyond the built-ins."],[4532,"For tools without a one-click integration:"],[4497,"For web links, turn on auto-crawl to keep pages in sync automatically"],[4506,"For web links: check that the URL is accessible and not behind a login."],[6406,"For WhatsApp, confirm your payment method is active in Meta Business Suite."],[6234,"Forgot your password"],[508,"Format"],[527,"Formats a date or timestamp as ISO 8601 in UTC"],[524,"Formats a date or timestamp; the second argument is an optional time zone"],[530,"Formats a number as money"],[360,"Formatting a variable"],[585,"Forward conversation data to a webhook"],[714,"Forward conversation or webhook data to your own endpoint"],[431,"Forward webhooks to your API · Alert your team on workflow failures"],[4683,"Forward your support inbox to Cloodot so every email becomes a conversation in your shared inbox."],[3267,"Four parts work together."],[2111,"Four stat cards at the top of the page:"],[690,"free text"],[696,"free text or number"],[4739,"From another account, email your support address (e.g. `support@yourcompany.com`)"],[4882,"From Settings"],[5602,"From the **Actions** menu on each row:"],[2510,"From your dashboard, go to **Intelligence** → **Agent**."],[4881,"From your empty inbox"],[3330,"Full return"],[3757,"Further reading"],[2888,"General tone and policies"],[1524,"Generation endpoints"],[3184,"Get a read on your business"],[3452,"Get a SkillSet"],[3423,"Get a specific SkillSet with deployed version"],[3081,"Get descriptions right and the agent picks the right block every time. Get them wrong and customers can end up with the wrong answer — or no answer at all."],[5086,"Get help without leaving the page"],[1618,"Get set up checklist"],[5481,"Get templates approved"],[4890,"Getting more out of your channels"],[2263,"Getting value from CSAT"],[2631,"Give each inbox-enabled team a clear **description** of what it handles — the AI uses that to pick a team on handover"],[2622,"Give each recurring scenario its own procedure"],[1284,"Give it a clear **name** (e.g. \"Recent Instagram Leads\", \"High LTV Customers\")."],[4145,"Give it a name (e.g., \"Summer Sale\" or \"Our Services\")."],[2460,"Give it a name and greeting"],[4425,"Give it a title and paste or type your content."],[4441,"Give it a title and save."],[4448,"Give it a title and save."],[5461,"Give Meta time to propagate the change; if it persists, verify the display name in WhatsApp Manager"],[4217,"Give newly added items a moment to be indexed — it's not instant"],[4420,"Give relevant, contextual responses instead of generic ones"],[2730,"give the expected ship date"],[5452,"Give the quality rating a day or two to settle in the new WABA. It migrates with the number, but Meta's dashboards can take time to reflect the move."],[2727,"give the tracking link and the delivery estimate"],[4737,"Gmail emails a confirmation code to the forwarding address before it will send mail there. Because that address **is** your Cloodot inbox, the code arrives as a conversation in Cloodot — open it, copy the code, and paste it back into Gmail to verify."],[4727,"Gmail sends a confirmation code to that address — see the note below on where to find it"],[5420,"Go to **Account tools → Phone numbers**"],[3405,"Go to **AI Settings → Personas** and select a persona."],[3373,"Go to **AI Settings → Skills**."],[3401,"Go to **AI Settings → Skills**."],[4836,"Go to **Channel Settings**"],[5020,"Go to **Channel Settings**"],[5317,"Go to **Channel Settings**"],[1067,"Go to **Contacts** and click **Import Contacts**."],[1118,"Go to **Contacts** in the left sidebar."],[1179,"Go to **Contacts** in the left sidebar."],[1279,"Go to **Contacts** in the left sidebar."],[1334,"Go to **Contacts** in the left sidebar."],[2288,"Go to **CSAT** in the sidebar. The top of the page shows your key metrics."],[2897,"Go to **Intelligence → Agent**, select your AI Persona, and open the **Procedures** tab."],[3043,"Go to **Intelligence → Skill Sets**, install the skill set that contains it and configure any required settings, then return to the **Procedures*&#x2A; tab. It will appear in the &#x2A;*@** list once it's available."],[4143,"Go to **Intelligence** → **Collections** from your dashboard. The **Catalog** tab lists all your collections — what is in each one, where it came from, and how often the agent has shown it — and is where you create new ones. The **Insights** tab beside it reports what the agent actually did with them."],[4311,"Go to **Intelligence** → **FAQ** from your dashboard. You'll see two tabs:"],[4421,"Go to **Intelligence** → **Knowledge Base** from your dashboard. You'll see everything you've added, plus options to create more."],[4905,"Go to **Organization** → **Channels**"],[53,"Go to **Settings → Appearance** to choose your theme and accent color."],[913,"Go to **Settings → Billing & Plans** and open the **Invoices** tab for a read-only history of every invoice Cloodot has issued for your workspace. Use it to download receipts for accounting or to check a charge."],[878,"Go to **Settings → Billing** to manage your subscription, monitor message credits, and download invoices. Only workspace owners and admins can access this page."],[1447,"Go to **Settings → Developers → API Keys** to manage programmatic access to Cloodot — keys for custom integrations, scripts, or third-party tools that talk to your workspace."],[1561,"Go to **Settings → Developers → Logs** for a real-time view of every request hitting your workspace — API calls, MCP server traffic, and skill set executions — so you can debug integrations, spot errors, and keep an eye on usage."],[2399,"Go to **Settings → Integrations** to connect Cloodot to the other tools your business runs on. Once a service is connected, your team and your AI agent can pull its data straight into a conversation — no switching tabs, no copy-paste."],[2437,"Go to **Settings → Integrations**."],[2446,"Go to **Settings → Integrations**."],[66,"Go to **Settings → Notifications** to choose how you're notified and which events you want to hear about. The page has two sections — **Notification types** and **Notification triggers**."],[4595,"Go to **Settings → Organization → Audit Log**."],[4665,"Go to **Settings → Organization → Business Hours** to configure your timezone and weekly schedule."],[5427,"Go to **Settings → Organization → Channels**"],[5596,"Go to **Settings → Organization → Members**. You'll see tabs for **Members** and **Invitations**."],[5633,"Go to **Settings → Organization → Profile**."],[5684,"Go to **Settings → Organization → Profile**."],[5704,"Go to **Settings → Organization → Profile**."],[5711,"Go to **Settings → Organization → Profile**."],[5656,"Go to **Settings → Organization → Profile**. You'll see sections for the logo, name and description, organization ID, country, and auto-resolve."],[5749,"Go to **Settings → Organization → Teams**."],[5736,"Go to **Settings → Organization → Teams**. You'll see every team in your organization."],[5831,"Go to **Settings → Presets → Canned Response**."],[5875,"Go to **Settings → Presets → Custom Fields**."],[5957,"Go to **Settings → Presets → Documents**."],[6019,"Go to **Settings → Presets → Labels**."],[6144,"Go to **Settings → Presets → WhatsApp Templates → Create Template**. The builder is a two-step wizard:"],[6121,"Go to **Settings → Presets → WhatsApp Templates**."],[5486,"Go to **Settings → Presets → WhatsApp Templates**. Your connection itself lives in **Settings → Organization → Channels**."],[125,"Go to **Settings → Profile** to update your personal info, preferences, security, and workspace defaults."],[217,"Go to **Settings → Security** and scroll to **Active Sessions** to see every device currently signed in to your account."],[188,"Go to **Settings → Security** to manage your password and active sessions."],[155,"Go to **Settings → Security**."],[189,"Go to **Settings → Security**."],[4715,"Go to **Settings** → **Organization** → **Channels**"],[4799,"Go to **Settings** → **Organization** → **Channels**"],[4994,"Go to **Settings** → **Organization** → **Channels**"],[5097,"Go to **Settings** → **Organization** → **Channels**"],[5266,"Go to **Settings** → **Organization** → **Channels**"],[4328,"Go to the **Answered** tab."],[4321,"Go to the **Unanswered** tab."],[6252,"Go to the Cloodot sign-up page"],[6257,"Go to the Cloodot sign-up page"],[6270,"Go to the sign-in page"],[6276,"Go to the sign-in page"],[6290,"Go to the sign-in page"],[172,"Go to the sign-in page."],[4060,"Go to your Cloodot dashboard."],[2359,"Going deeper"],[4888,"Going deeper"],[5768,"Good descriptions state what the team handles in plain language:"],[4444,"Good for: Importing many pages from a site in one go."],[4431,"Good for: Manuals, guides, spreadsheets, detailed documentation."],[4422,"Good for: Policies, procedures, product descriptions, general info."],[4437,"Good for: Pulling content from your existing website or docs."],[5681,"Good to know"],[6242,"Google sign-up"],[6256,"Google sign-up skips email verification. You go straight to creating a workspace."],[6246,"Google sign-up skips passwords and verification emails."],[4160,"Got a spreadsheet of products? Import them in one go."],[4805,"Grant the requested permissions:"],[5000,"Grant the requested permissions:"],[2440,"Grant the requested permissions."],[5272,"Grant the requested WhatsApp Business management permissions"],[5432,"Grant the requested WhatsApp Business management permissions"],[2072,"Granularity"],[2962,"Group"],[1264,"Group contacts dynamically using flexible filter rules."],[5722,"Group organization members together into named teams with shared inboxes."],[2107,"Group trend data by:"],[1346,"Growth"],[4207,"Growth"],[2925,"Guidance that applies throughout — not a step"],[2958,"Guidance that holds for the whole procedure rather than at one point — *never promise a delivery date you haven't checked*, *keep replies to two sentences*. This is where the rules go, as opposed to the work."],[2732,"hand over to a human agent"],[4113,"Handing an item to a skill set"],[4342,"Handle the most common ones first"],[1617,"Handled by AI"],[3755,"Handler function"],[3948,"Handler function is defined in each skill"],[3858,"Handler function signature"],[3338,"Handler not found"],[4979,"Handling Instagram conversations"],[4784,"Handling Messenger conversations"],[5246,"Handling WhatsApp conversations"],[2492,"Handover and teams"],[2465,"Handover to humans"],[437,"Handy controls:"],[680,"has · does not have · has any · has none"],[1304,"Has Label, Does Not Have Label, Has Any Label, Has No Labels"],[1629,"Have a question? The **Talk to the founders** prompt opens a scheduling link to book time with the Cloodot team."],[5289,"Have been active on the WhatsApp Business App for at least 7 days"],[5290,"Have Coexistence Mode enabled"],[1530,"Header"],[6198,"Header type and button types sync across every card — change them on one card and it applies to all."],[4419,"Help customers without needing a human"],[3055,"Help your AI know when to use each block of instructions by writing clear, situation-based descriptions."],[635,"Here are a few common patterns to get you started."],[3126,"Here are descriptions that follow all three rules:"],[4120,"Hide an item from AI search"],[4195,"Hiding is not a fix for an item the agent picks at the wrong moment — that usually means the description needs to be more specific. Hide items you don't want sold; rewrite items that aren't matching well."],[1612,"Home"],[1623,"Home is your landing page after signing in — a quick pulse-check on today's activity, what still needs a human, and how your setup is coming along."],[823,"Hospitality"],[2370,"Hourly traffic heatmap to spot peak windows"],[2233,"Hover any cell for the exact session count"],[2118,"Hover any point to see the exact count for that period."],[2865,"How a procedure is chosen"],[2866,"How a procedure runs"],[3190,"How Copilot works"],[2534,"How detailed should answers be?"],[3328,"How fields are used"],[5629,"How inactivity is calculated"],[4028,"How installed Skill Sets behave"],[81,"How it works"],[2549,"How it works:"],[599,"How long to wait before the first retry. The wait doubles after each attempt — 1 minute becomes 2, then 4."],[2603,"How many conversations it's handling"],[2341,"How many new questions arrived in the past week. Watch this over time to catch shifts early."],[4692,"How replies work"],[3966,"How required fields are enforced"],[3957,"How secrets, credentials, and data are handled when installing third-party skill sets."],[2539,"How should the agent come across?"],[3958,"How skills run"],[2254,"How surveys work"],[5727,"How team routing works"],[5954,"How the AI agent sends documents"],[3254,"How the pieces fit"],[3745,"How the skill system and architecture work."],[1327,"How the table works"],[4880,"How to connect a channel"],[2068,"How tracking works"],[4112,"How your AI agent uses collections"],[4298,"How your AI agent uses FAQs"],[4398,"How your AI agent uses the Knowledge Base"],[1592,"HTTP method (color-coded for quick scanning)"],[1596,"HTTP status code (green for success, red for errors)"],[733,"Human Agent Assigned"],[2874,"I can't add another entry"],[2875,"I can't add another quick reply"],[4012,"Identifiers for the current conversation and contact"],[2488,"Identity"],[2725,"If"],[2728,"If"],[2759,"If **Order status** is shipped → tracking link. If placed or packed → expected ship date. Otherwise → hand over."],[4326,"If a question isn't relevant (spam, nonsense), delete it."],[2552,"If a team clearly fits, the conversation is moved into that **team inbox** and the AI assignee is cleared so the team owns it."],[5827,"If everything is valid:"],[6344,"If it still doesn't arrive, email support."],[2415,"If it still looks wrong, email support\\@cloodot.com."],[4507,"If it still won't process, re-upload or reach out to support."],[2782,"If it was delivered in the last 30 days → run `@shopify/start-return` and say the label is on its way. If **VIP** → start the return anyway and note the exception. Otherwise → explain the window has closed and offer store credit."],[6302,"If it's still missing, email support."],[5028,"If no accounts appear during authorization, confirm that:"],[1674,"If no fields appear, none have been created yet for your workspace. Fields with **AI Extraction** turned on are filled automatically from the conversation where the agent can work the value out, so you often only need to correct or complete them."],[2553,"If no team clearly fits — or team inboxes aren't available — the conversation goes to **Queued** for the next available agent."],[6360,"If none of that works, email support."],[5279,"If not, enter a new PIN to set up two-step verification"],[2526,"If someone writes in a language you haven't selected, the agent still understands them — it'll reply in one of your chosen languages."],[2397,"If something isn't working"],[5276,"If the number hasn't been registered yet:"],[5283,"If the number is already registered:"],[2806,"If the store is open then → offer the two nearest slots. If the store is closed that day → offer the next open day instead. Otherwise → ask which other store is easy for them to get to."],[3108,"If two blocks could both apply to the same message, the agent has to guess between them. Sometimes it'll get it right, sometimes it won't."],[3147,"If two blocks keep getting mixed up, add the confusing messages as negative examples on the block that *shouldn't* fire."],[5278,"If two-step verification is already set up, enter your existing PIN"],[5487,"If WhatsApp isn't connected yet:"],[4443,"If you already have good information on your website, web links are the fastest way to get it into the Knowledge Base."],[5519,"If you can't connect:"],[4337,"If you delete an FAQ, your agent loses that answer. Confirm only if that's what you want."],[3110,"If you find an overlap, narrow each description so the boundary is obvious."],[3161,"If you go over the limit, the extras are dropped silently."],[3979,"If you install a **public skill set** built by another organization and provide secret values:"],[5274,"If you manage more than one WABA, pick the one to connect."],[5005,"If you manage multiple Instagram accounts, pick the one you want and confirm."],[5378,"If you own the WABA"],[6181,"If you picked **Media Carousel** in Step 1, the Edit Template step looks like this:"],[231,"If you see a session you don't recognize, sign it out immediately."],[705,"If you set a **Run timeout** in execution settings, the wait inside a Delay counts against it. A long delay under a short timeout will mark the run failed. Also remember WhatsApp's 24-hour window: a message sent after a long delay may need an approved template."],[6228,"If you signed up with email"],[6229,"If you signed up with Google"],[6352,"If you signed up with Google, click **Continue with Google** instead of typing an email and password."],[234,"If you spot sessions from unknown devices or locations — or activity at odd times:"],[3045,"If you're at the limit, remove what you no longer need, or split the scenario into two procedures."],[2817,"If you're…"],[5186,"If you've connected more than one WhatsApp Business number, use the selector at the top to switch between them. Each entry shows:"],[1741,"If your AI agent is handling a conversation, snoozing **pauses it** — without unassigning it or turning it off. While the conversation is snoozed the AI won't send automatic replies; it stays attached and waits. When the conversation wakes — at the time you set, or early on a customer reply — the AI resumes as normal."],[4167,"If your CSV contains items already in the collection, choose whether to skip duplicates or update them with the new data."],[5379,"If your current BSP owns the WABA"],[3740,"If your handler returns something that doesn't match the ActionResponse format (for example, missing `prompt`), execution fails. At minimum, always return `{ prompt: \"...\" }`."],[5418,"If your Meta Business portfolio owns the WABA, you can disable 2FA yourself:"],[797,"If your sender can't sign requests (a simple script or no-code tool), switch off **Require signed requests**. Anyone who knows the URL can then trigger the workflow, so treat the URL like a password."],[986,"If your template has variables (like `{{name}}` or `{{order_id}}`), configure each one:"],[3529,"Image sent as an attachment"],[3550,"Image URL for the card"],[4115,"Images"],[5971,"Images (`image/*`)"],[4132,"Images aren't displaying"],[1051,"Import Contacts"],[2015,"Import Contacts — Bulk import from a CSV file"],[1054,"Import your contacts"],[4111,"Importing items from a CSV"],[4734,"In **Outlook**, go to **Settings** → **Mail** → **Forwarding**"],[5983,"In **Settings → Presets → Documents**, find the document in the table."],[6057,"In **Settings → Presets → Labels**, select one or more labels using the **checkboxes**."],[5635,"In &#x2A;*Days (0–90)**, enter the number of inactive days before auto-resolve fires. Enter **0** to disable it."],[857,"In a client's white-label workspace, put every inbound conversation in front of the right owner — with the client's own persona on the first response."],[609,"In any other workflow's settings, select it under **Error workflow**."],[4725,"In Gmail, go to **Settings** → **See all settings** → **Forwarding and POP/IMAP**"],[6084,"In previews the Flow button shows with a form icon. On the customer's phone, tapping it opens the flow full-screen inside WhatsApp."],[4730,"In the **Admin console**, go to **Apps** → **Google Workspace** → **Gmail** → **Routing**"],[5834,"In the **Edit Canned Response** drawer:"],[5966,"In the **Upload Document** dialog:"],[5671,"In the &#x2A;*Days (0–90)** field, enter the number of inactive days. Enter **0** to disable auto-resolve."],[2707,"In the description field at the top, write the *situation*, not the topic:"],[5611,"In the dialog:"],[1450,"In the drawer, fill in:"],[5882,"In the drawer:"],[5914,"In the drawer:"],[6030,"In the drawer:"],[5985,"In the edit dialog, you can:"],[6050,"In the edit drawer, change any of:"],[5926,"In the edit drawer, you can adjust:"],[4476,"In the Knowledge Base list, web link entries with auto-crawl turned on show a small eye icon next to the **WEBLINK** type badge. Hover the icon to see the current interval."],[5809,"In the left sidebar, click **Settings**."],[5832,"In the list, find the response you want to edit."],[5895,"In the table, find the field you want to change."],[5923,"In the table:"],[1815,"Inbox"],[1636,"Inbox — Jump into conversations that need attention"],[5791,"Inbox — Team Inboxes sidebar and manual routing"],[1807,"Inbox — Where live conversations happen"],[2657,"Inbox — Work conversations after a handover lands in a team or the queue"],[2006,"Inbox Guide — Managing conversations end-to-end, assignment, and internal notes"],[1817,"Inbox views"],[1066,"Include a header row with column names"],[165,"Include at least one lowercase letter"],[166,"Include at least one number"],[164,"Include at least one uppercase letter"],[32,"Include at least one uppercase letter, one lowercase letter, and one number."],[984,"Include extra columns like `name`, `email`, or any custom data for personalization. Column matching is case-insensitive."],[4211,"Include price, size, color, or availability. Subtitles help customers decide and help your agent find the right items."],[4701,"Incoming emails become conversations in your Cloodot inbox"],[740,"Incoming Webhook"],[351,"Incoming Webhook setup"],[3756,"Input structure"],[3364,"Inputs the AI agent extracted, matching your parameters schema"],[1682,"Insert a canned response"],[5803,"Insert a canned response into a conversation"],[2351,"Insights Overview"],[1637,"Insights Overview — Dive deeper into analytics"],[2176,"Insights Overview — explore other analytics"],[2349,"Insights Overview — explore other analytics"],[2037,"Insights Overview — Your analytics home base"],[2312,"Insights Overview — Your analytics home base"],[2360,"Insights turns your conversations, campaigns, and AI activity into numbers you can act on — customer sentiment, team performance, campaign engagement, and AI coverage."],[4954,"Instagram"],[6326,"Instagram"],[2000,"Instagram — Connect your Instagram Business account"],[6364,"Instagram connection requires:"],[5016,"Instagram DMs appear in your unified inbox alongside other channels. You can:"],[4988,"Instagram messaging runs through a connected Facebook Page. If your Instagram isn't linked to a Page, set that up first in Meta Business Suite."],[4998,"Instagram opens its sign-in page"],[4026,"Install a Skill Set"],[3467,"Install a SkillSet"],[3429,"Install a SkillSet into your organization"],[2626,"Install only what you actually need"],[4100,"Install Skill Sets that match your needs."],[1620,"Install the Cloodot app"],[499,"Installed Skill Sets also appear here under **Skills** — each is named `{Skill Set} · {skill}` and only shows up when the Skill Set is installed."],[332,"Installed Skill Sets show up here too, each listed as `{Skill Set} · {skill}`. They appear only when the Skill Set is installed, and let a workflow call your custom skills as a step."],[3195,"Instead of clicking through menus, tell Copilot what you want — ask about your conversations, pull up customer information, or run day-to-day workspace tasks."],[2489,"Instructions"],[3716,"Integer, defaults to `0`"],[1480,"Integration guides"],[1978,"Integrations"],[2392,"Integrations"],[4585,"Integrations"],[1548,"Integrations — connect Cloodot to other tools without writing code"],[4949,"Integrations — Connect external tools"],[4228,"Integrations — Connect Shopify and other services"],[2048,"Integrations Overview — Connect the other tools your business runs on"],[2449,"Integrations Overview — manage all integrations"],[2250,"Intelligence Overview — AI-powered features"],[1638,"Intelligence Overview — Tune what your AI agent handles automatically"],[2020,"Intelligence Overview — What your AI agent can do"],[3066,"Internal jargon"],[3341,"Invalid response"],[3944,"Invalid schema"],[3861,"Invalid skill"],[3926,"Invalid slug format"],[5591,"Invite a member"],[4760,"Invite team members"],[4875,"Invite team members"],[5052,"Invite team members"],[5172,"Invite team members"],[1430,"Invite your team — Get everyone on board"],[908,"Invoice history"],[909,"Invoice status"],[906,"Invoices"],[903,"Invoices — dedicated invoice history page"],[2059,"Invoices — Invoice history and receipts"],[876,"Invoices tab"],[677,"is"],[683,"is"],[692,"is"],[686,"is · is not"],[1298,"Is True, Is False"],[6387,"Is your payment method valid and active in Meta Business Suite?"],[6390,"Is your phone number properly registered?"],[6388,"Is your WhatsApp Business account in good standing?"],[1296,"Is, Is Not, Is After, Is Before, Is in Last 7 Days, Is Today, Is Yesterday, Is This Week, Is This Month, Is Last Month"],[1756,"Issues that are fully handled"],[4354,"It becomes an FAQ"],[5982,"It becomes available to agents when sending documents in conversations."],[4346,"It finds the most relevant answer (using meaning, not just keywords)."],[4594,"It is read-only and append-only. Nobody, including owners, can edit or delete an entry."],[5692,"It isn't secret like a password, but avoid sharing it publicly."],[2155,"It lives on the Collections page itself, as a tab beside the catalog — one page for your catalogs and their numbers, not two. That page sits under **Intelligence** → **Collections**, with the rest of the knowledge your agent draws on."],[6002,"It matches each document's **Title** and **Description** against what the customer is asking."],[1904,"It moves to the **Snoozed** tab and returns to Open at that time, or as soon as the customer replies"],[4347,"It responds with that answer."],[1710,"It sits in the composer, under the reply box. The **Insert Document** command menu opens."],[5030,"It's linked to a Facebook Page"],[3983,"It's similar to installing a third-party app or browser extension that requires API access."],[4411,"It's the reference library your agent searches whenever someone asks a question — \"What's your return policy?\", \"How do I track my order?\", \"Are you open on weekends?\" — and pulls answers from."],[4114,"Item details"],[5403,"Its **display name**"],[5405,"Its **messaging limits** (current messaging tier)"],[5404,"Its **quality rating** (green / yellow / red)"],[5406,"Its &#x2A;*Official Business Account (OBA)** status, if you have the blue checkmark"],[542,"Joins a list into one line"],[3064,"Just a label"],[4128,"Keep collections focused"],[1238,"Keep complaints, VIP customers, follow-ups, or leads in view"],[1420,"Keep departments separate"],[601,"Keep going when an action or API request fails, instead of stopping the run. The failed step stays visible in run history."],[2558,"Keep handover conditions specific so the reason the AI records is useful for matching"],[4339,"Keep it clear and straightforward"],[4401,"Keep it fresh"],[2951,"Keep it short and action-oriented."],[1445,"Keep keys safe"],[5733,"Keep teams useful"],[5716,"Keep the format consistent with how you appear on other platforms."],[5282,"Keep the PIN somewhere safe — you'll need it to disconnect and reconnect."],[6338,"Keep things running smoothly"],[186,"Keep your account safe"],[4373,"Keep your FAQs current as things change"],[140,"Keep your name and email current so teammates can reach you."],[539,"Keeps the first N characters and adds an ellipsis"],[3798,"Key"],[2318,"Key metrics"],[2746,"Kind"],[2769,"Kind"],[2796,"Kind"],[2914,"Kind"],[1970,"Know your customers"],[3256,"Knowledge Base"],[4375,"Knowledge Base"],[4583,"Knowledge Base"],[4367,"Knowledge Base — For more detailed info"],[2022,"Knowledge Base — Teach it about your business"],[4225,"Knowledge Base — Teach your agent about your business with text, PDFs, and web links"],[2653,"Knowledge Base — Teach your agent more"],[3178,"Knowledge Base — Teach your agent what it needs to know"],[2348,"Knowledge Base — the wider source of truth for the AI agent"],[2271,"Label"],[2735,"Label"],[735,"Label Added"],[4641,"Label created / updated / deleted"],[2188,"Label distribution"],[736,"Label Removed"],[734,"Label triggers"],[251,"Labels"],[355,"Labels"],[1835,"Labels"],[2702,"Labels"],[5537,"Labels"],[6009,"Labels"],[1678,"Labels — Create and manage the label library"],[651,"Labels — create labels to use in conditions and actions"],[1948,"Labels — Organize conversations with labels"],[2009,"Labels — Organize with custom labels (your AI agent can apply them too)"],[1254,"Labels — Tag and categorize contacts"],[1809,"Labels — Tag sessions to make them easier to find later"],[1664,"Labels are tags — \"VIP Customer\", \"Billing Issue\", \"Needs Follow-up\". Applying one here tags **this conversation**, which then feeds filters, segments, and reports."],[6017,"Labels categorize conversations and contacts so you can filter, segment, and report on them more easily."],[4642,"Labels, including the AI extraction toggle"],[1214,"Labels: Tag and categorize contacts"],[120,"Language and regional preferences"],[2461,"Languages"],[4005,"Last message"],[4626,"Later saves onto that same draft, with the fields that changed"],[6006,"Later, a customer asks \"Can I get the plan for this service?\"."],[1796,"Layer filters to zero in on the sessions you care about."],[698,"Leave the True or False handle unconnected and that branch simply ends. You don't need an End node for it."],[3125,"Leaving the description blank makes the block unreliable. Every block needs a description to do its job."],[346,"Left sidebar"],[841,"Let AI read budget and timeline, then put brokers in front of the ready buyers."],[1514,"Limit"],[2981,"Limit"],[2863,"Limits"],[3073,"Limits"],[3478,"Limits"],[3585,"Limits"],[3633,"Limits"],[3676,"Limits"],[3688,"Limits"],[1512,"Limits are enforced **per organization** in fixed one-minute windows:"],[6345,"Links expire after 1 hour. If yours expired, sign in with your email to get a fresh one. If the link looks broken, paste it directly into your browser instead of clicking."],[6303,"Links expire after 1 hour. Sign in with your email to get a fresh one."],[3427,"List all versions (newest first)"],[3446,"List SkillSets"],[3461,"List versions"],[3421,"List visible SkillSets (owned + public)"],[441,"Lists node types by category:"],[412,"Live and triggering on matching events."],[2388,"Live Map"],[2390,"Live Map plots incoming conversations geographically so you can see where demand is coming from in real time."],[1111,"Live mode"],[1173,"Live mode"],[1329,"Live mode"],[1339,"Live monitoring refreshes continuously, so each plan includes a set number of\nwatchlists:"],[1771,"Loading more"],[6335,"Loading slowly"],[588,"Log events to an external monitoring service"],[654,"Logic & flow nodes"],[5649,"Logo"],[6301,"Look for an email from **onboarding\\@updates.cloodot.com**"],[6294,"Look for an email with a reset link. Check spam if it doesn't appear."],[6404,"Look for connection error indicators."],[5159,"Look for errors in the browser console"],[6348,"Look for typos in your email."],[6410,"Look in the archive."],[2822,"Look the booking up"],[715,"Look up a customer in an external CRM and branch on the result"],[3286,"Look up account information"],[586,"Look up customer info in an external CRM"],[2577,"Look up information"],[3769,"Look up order status"],[324,"Looks up a contact by phone or email so later steps can use it. Returns `found = false` instead of failing when there's no match — branch on it with a Decision node."],[5331,"Lost your PIN? Contact Meta support to recover it"],[4327,"Make a habit of checking unanswered questions regularly. It's the fastest way to make your agent smarter."],[4400,"Make content easy to find"],[1152,"Make deeper edits, depending on your workspace settings"],[2137,"Make sure ads are configured as click-to-message (not click-to-website)."],[4359,"Make sure answers are complete enough"],[2248,"Make sure human agents are assigned to conversations and that those conversations fall in the selected time range."],[4223,"Make sure it's a valid CSV with column headers"],[3734,"Make sure the `key` in your config definition matches what you read in code."],[3739,"Make sure the `prompt` field clearly describes when the AI agent should use the skill."],[4503,"Make sure the content matches the questions being asked"],[4221,"Make sure the image is publicly accessible (not behind a login)"],[4361,"Make sure the info is current"],[4215,"Make sure you have at least one collection with items. Then:"],[6358,"Make sure you've entered a workspace name."],[2643,"Making your instructions more specific"],[4245,"Manage a single catalogue"],[5593,"Manage access well"],[5798,"Manage canned responses"],[1421,"Manage different brands with different needs"],[1962,"Manage every customer conversation — Instagram, Facebook, WhatsApp, and WebChat — from one place."],[5002,"Manage Instagram messages"],[5477,"Manage message templates"],[5012,"Manage multiple Instagram accounts (each as its own channel)"],[4822,"Manage multiple Pages from one place"],[4523,"Manage servers"],[4559,"Manage servers"],[5586,"Manage who has access to your organization and their roles."],[4294,"Manage your FAQs"],[1436,"Manage your keys"],[5647,"Manage your organization's core identity and auto-resolve behavior."],[4806,"Manage your Pages"],[183,"Manage your password and active sessions."],[16,"Manage your password and sessions under **Security**."],[118,"Manage your personal account profile and preferences."],[2,"Manage your profile, appearance, security, and notification preferences."],[866,"Manage your subscription, message credits, usage, and invoices."],[5485,"Manage your WhatsApp Business connection and your message templates from Settings."],[4117,"Managing collections"],[3964,"Managing credentials"],[4393,"Managing entries"],[4771,"Managing Facebook channels"],[4969,"Managing Instagram channels"],[5247,"Managing payments"],[4024,"Managing Skill Sets"],[4031,"Managing Skill Sets"],[4693,"Managing the email channel"],[5229,"Managing the WhatsApp channel"],[5068,"Managing WebChat conversations"],[952,"Managing your campaigns"],[5423,"Many providers register your number inside a WABA they own. You won't be able to reach the 2FA setting — **ask your current provider's support team to disable two-step verification** for you."],[4163,"Map your columns — title, subtitle, image URL, and so on."],[1829,"Marking as read or unread"],[271,"Marks the conversation **Resolved**. Note this only changes the status — it does **not** unassign the AI persona, so the agent keeps replying if one is assigned. To stop AI replies, use **Assign to User** as well."],[1044,"Match CSV column names to template variables (case-insensitive). For custom fields, make sure the data exists on the contacts."],[5621,"Match each member's role to their actual responsibilities."],[6071,"Match on the answers"],[2620,"Match the personality to your brand voice"],[1069,"Match your CSV columns to Cloodot contact fields."],[1086,"Matches by phone or email first, then by name"],[4348,"Matching is semantic — so \"What's your return policy?\" and \"Can I send this back?\" both find your returns FAQ."],[3645,"Max 200 chars"],[3724,"Max 200 chars, must be a valid regular expression"],[3704,"Max 500 chars"],[6171,"Max 60 characters."],[1064,"Maximum file size: **10 MB**"],[1533,"Maximum requests allowed in the current window"],[1065,"Maximum rows: **10,000 contacts** per import"],[3783,"May change external systems"],[4526,"MCP (Model Context Protocol) servers connect Copilot to external APIs, tools, and data sources, giving it abilities beyond the built-in features."],[4527,"MCP server settings live on the **Copilot settings*&#x2A; page. Open the command palette (**⌘K** / **Ctrl+K**) and search for **Copilot settings** to get there. Only admins and owners can access it."],[4557,"MCP servers"],[2417,"MCP Servers — add your own MCP server"],[4513,"MCP Servers — Connect external knowledge sources"],[2652,"MCP Servers — Connect external tools"],[3247,"MCP Servers — Extend Copilot with custom integrations"],[1549,"MCP Servers — extend Copilot with custom tools"],[2052,"MCP Servers — Extend Copilot with custom tools"],[1611,"MCP Servers — manage external tools Copilot uses"],[4581,"MCP Servers Configuration"],[4554,"MCP Settings"],[1223,"Measure"],[4633,"Member invited / Invitation revoked"],[5528,"Members"],[5585,"Members"],[5532,"Members — Who has access and what role they have"],[5793,"Members — Who has access to the workspace"],[2046,"Members and Teams — Invite your team and set permissions"],[2736,"Message"],[871,"Message credits & usage"],[2485,"Message credits and AI assignment"],[1825,"Message types"],[6330,"Messages and conversations"],[4782,"Messages aren't appearing"],[4977,"Messages aren't appearing"],[5078,"Messages aren't sending"],[5243,"Messages aren't sending"],[6331,"Messages not appearing"],[247,"Messaging"],[353,"Messaging"],[6368,"Messaging enabled on your Instagram account"],[5032,"Messaging is enabled on the Instagram account"],[4827,"Messenger conversations appear in your unified inbox. You can:"],[4916,"Meta Business account with a payment method"],[5436,"Meta confirms you control the number with a one-time code:"],[5446,"Meta sends a **confirmation email** to the WABA administrator when a number is migrated. This is expected."],[6382,"Meta support can help enable coexistence if it's not working."],[5402,"Meta's partner-to-partner migration is non-destructive. A migrated number keeps:"],[1555,"Method"],[3441,"Method"],[5179,"Metric details"],[2066,"Metrics at a glance"],[2181,"Metrics at a glance"],[4945,"Migrate a WhatsApp Number — Move a number from another provider with no downtime"],[5372,"Migrate a WhatsApp Number to Cloodot"],[5467,"Migrate an Existing WhatsApp Number to a Business Account — reference for numbers coming from the WhatsApp Business app (a different path than BSP-to-BSP migration)"],[5464,"Migrate Numbers to a Different WhatsApp Business Account — moving a number between WABAs via Embedded Signup"],[5463,"Migrating a business phone number from one Solution Partner to another via Embedded Signup — the official partner-to-partner migration flow, including what is preserved (display name, quality rating, messaging limits, OBA status, high-quality templates) and the no-downtime guarantee"],[5400,"Migrating tells Meta to move your phone number from your old provider's WABA to a WABA that Cloodot manages. The underlying WhatsApp number doesn't change — only the provider behind it does."],[3329,"Minimal return"],[2197,"Missing Agent Performance section"],[1551,"Monitor API requests, MCP activity, and skill set executions across your workspace."],[4102,"Monitor how Skill Sets extend your agent's capabilities."],[1323,"Monitor important groups of contacts in one live table."],[5367,"Monitor number health to protect your quality rating"],[5469,"Monitor number health to protect your quality rating"],[2484,"Monitor performance"],[5305,"Monitor quality and status on the WhatsApp Health dashboard"],[2078,"Monitor regularly"],[1237,"Monitor selected segments side by side"],[5175,"Monitor the health of your WhatsApp Business numbers and catch issues before they affect delivery."],[5450,"Monitor WhatsApp Health — quality rating and messaging limits carry over with the number"],[2401,"More integrations are on the way. If you need one that isn't here yet, tell us at support\\@cloodot.com — it helps us decide what to build next."],[1621,"More on the home page"],[6339,"Most issues have quick fixes below. Still stuck? Email **support\\@cloodot.com**."],[2151,"Most shown items"],[5373,"Move a WhatsApp Business number from another provider to Cloodot with no messaging downtime."],[1167,"Move contacts through your pipeline on a drag-and-drop board."],[630,"Move workflows between organizations or keep your own backups with JSON export and import."],[5397,"Move your WhatsApp Business number to Cloodot without losing approvals, history, or uptime. Meta's migration flow keeps the number live throughout — no porting a SIM, no new number, no customer downtime."],[328,"Moves a contact to a lifecycle stage in your pipeline."],[1170,"Moving a deal"],[817,"Multi-location"],[1378,"Multiple workspaces"],[6149,"Must be **snake\\_case** — lowercase letters, numbers, and underscores only."],[3528,"Must be a valid **HTTPS** URL"],[3533,"Must be a valid **HTTPS** URL"],[5824,"Must be at least **2** characters and up to **1000** characters."],[6033,"Must be at least **3** characters (up to **48**)."],[5821,"Must be at least **3** characters and up to **48** characters."],[6036,"Must be at least **32** characters (up to **256**)."],[5975,"Must be between **3** and **64** characters."],[3891,"Must contain a `handler` function (it may be `async`, but doesn't have to be — it's awaited either way)"],[3076,"My block isn't firing when it should"],[5650,"Name and description"],[5927,"Name and description."],[3941,"Name too long/short"],[4618,"Name, workspace URL, business description, country, and **auto-resolve**"],[1158,"Narrow the list with search, segments, or filters (optional)."],[4061,"Navigate to **Intelligence** → **Skill Sets**."],[5472,"Need help with your migration? See the troubleshooting guide or contact support."],[1982,"Need help?"],[4761,"Need help? See the troubleshooting guide or contact support."],[4876,"Need help? See the troubleshooting guide or contact support."],[5053,"Need help? See the troubleshooting guide or contact support."],[5173,"Need help? See the troubleshooting guide or contact support."],[5371,"Need help? See the troubleshooting guide or contact support."],[2284,"Negative"],[2287,"Negative"],[3071,"Negative examples — \"do not use this block\""],[3146,"Negative examples are messages that *look* like they should trigger this block but actually shouldn't. They're the cure for false positives — the cases where one block keeps firing when another should."],[2280,"Neutral"],[2281,"Neutral"],[2750,"Never promise a delivery date you haven't checked."],[177,"Never share it."],[726,"New Conversation"],[5224,"New number"],[2174,"New or unreferenced collections show **No displays**, and a quiet workspace shows an empty report with the window control still available — try a longer one. Once the agent starts surfacing items in replies, the numbers fill in."],[2320,"New Questions"],[1628,"New workspaces see a **Get set up** checklist covering the essentials — connecting a channel, setting up your AI agent, inviting your team, adding knowledge, creating a skillset, sending your first campaign, and handling a conversation. A progress bar tracks completed steps, and the section disappears once every step is done."],[883,"Next renewal date (if on a paid plan)"],[1382,"Next steps"],[3261,"Next steps"],[3342,"Next steps"],[3760,"Next steps"],[4698,"Next steps"],[4786,"Next steps"],[4981,"Next steps"],[5081,"Next steps"],[5248,"Next steps"],[5396,"Next steps"],[6244,"Next steps"],[4355,"Next time, the agent handles it"],[1501,"No"],[1750,"No"],[3487,"No"],[3492,"No"],[3497,"No"],[3502,"No"],[3507,"No"],[3522,"No"],[3527,"No"],[3532,"No"],[3545,"No"],[3549,"No"],[3553,"No"],[3557,"No"],[3569,"No"],[3573,"No"],[3600,"No"],[3612,"No"],[3616,"No"],[3620,"No"],[3640,"No"],[3644,"No"],[3652,"No"],[3656,"No"],[3660,"No"],[3664,"No"],[3668,"No"],[3703,"No"],[3707,"No"],[3711,"No"],[3715,"No"],[3719,"No"],[3723,"No"],[3727,"No"],[1498,"No — full workspace access"],[3949,"No blocked APIs (eval, Function, require, import, process)"],[2082,"No data showing"],[2195,"No data showing"],[3775,"No external state changes"],[3932,"No handler in definition"],[416,"No longer in use. Preserved for reference."],[6008,"No manual step is required — just keep titles and descriptions clear and specific so the AI agent can recognize when to use them."],[3508,"No max array length"],[3523,"No max array length"],[3483,"No max length"],[3488,"No max length"],[3503,"No max length"],[2834,"No two descriptions could reasonably match the same message"],[383,"Node reference"],[3366,"Non-sensitive configuration values set during install (URLs, options, etc.)"],[4000,"Non-sensitive settings you entered during setup"],[1953,"Normal Inboxes"],[2703,"Northbeam has two skill sets installed (**Shopify** and **Northbeam Store Ops**), conversation fields called **Order status** and **Preferred store**, and a **VIP** label. Every reference in the examples below points at one of those."],[6432,"Not covered here? Email **support\\@cloodot.com**."],[2861,"Note"],[3799,"Notes"],[2959,"Notes aren't numbered and don't count toward the step limit, so a procedure with a lot to say about how to behave doesn't get fewer things to do."],[2985,"Notes per procedure"],[3049,"Nothing is lost. Move them to where they belong in the flow and save."],[3048,"Nothing to migrate by hand. A procedure written when instructions, steps, quick replies and skills were separate areas opens as one list: its old prose appears as notes at the top, then its steps, then its skills and quick replies at the end — because those three never had a position of their own."],[1404,"Notification preferences"],[61,"Notification Settings"],[98,"Notification Settings"],[115,"Notification Settings"],[145,"Notification Settings"],[64,"Notification triggers"],[77,"Notification Triggers"],[79,"Notification Triggers"],[116,"Notification Triggers"],[63,"Notification types"],[76,"Notification Types"],[99,"Notification Types"],[100,"Notification Types"],[6,"Notifications"],[2057,"Notifications — Control what notifications you get and when"],[113,"Notifications also go to your account email, shown here for reference. To change the address, update your profile."],[381,"Notify an external system"],[833,"Nudge shoppers who left something behind, with a one-tap link back to checkout."],[3714,"number"],[5225,"Number already on the API (Coexistence Mode)"],[2983,"Numbered positions per procedure (steps, decisions, skills, quick replies)"],[1489,"OAuth bearer tokens (issued through the OAuth 2.1 flow at `/.well-known/oauth-authorization-server`) are **scope-gated**. Each token carries a list of scopes — for example `read:conversations`, `write:messages`, `read:contacts` — and requests are rejected with `403 INSUFFICIENT_SCOPE` if the scope is missing."],[1496,"OAuth token"],[1441,"OAuth tokens — scoped access"],[3496,"object"],[3611,"object"],[3615,"object"],[2923,"Offer tappable options to the customer"],[3784,"Often require configuration/credentials"],[2706,"On **Intelligence → Agent → Procedures**, click **Add procedure**. If this is your first one, the tab looks like this:"],[306,"On a new conversation the agent usually replies before a workflow's assignment runs, so **Assign to User** takes effect from the *next* message rather than suppressing the first reply. Assign early when a conversation shouldn't be handled by AI. Full detail: Workflows and the built-in AI agent."],[4460,"On each scheduled run, Cloodot fetches the URL and compares it with what's stored. The panel shows one of these statuses:"],[1630,"On supported devices, a prompt offers a faster, more native experience:"],[5904,"On the **Contact Fields** tab, use the **checkboxes** to select one or more fields."],[5932,"On the **Conversation Fields** tab, select one or more fields using the **checkboxes**."],[4722,"On the **Forwarding** step, copy the address Cloodot generated using the copy button. You'll paste it into your email provider next."],[2548,"On the **Starter** plan and above, if you have at least one team with its **team inbox** enabled, the AI can route the handover into the best-matching team instead of only the general queue."],[5817,"On the Canned Response page, click **Add Response**."],[5841,"On the Canned Response page, use the **checkboxes** to select one or more entries."],[286,"On WhatsApp you can only send a free-form message while the customer-service window is open (they messaged in the last 24 hours). To start a conversation, or to reach someone after the window closes, use **Send WhatsApp Template** with an approved template instead. A Decision node's **24h Reply Window** condition lets you branch between the two."],[4903,"Once at least one channel is connected, add more from Settings."],[5846,"Once deleted:"],[5998,"Once deleted:"],[5752,"Once enabled:"],[4076,"Once installed, Skill Sets are:"],[1305,"Once saved, a segment:"],[5638,"Once the chosen number of days passes without activity, the conversation is marked resolved."],[5584,"Once they accept, they appear under the **Members** tab with their role."],[6268,"Once verified, you'll be signed in automatically, ready to create your workspace."],[1990,"Once you're set up, you'll spend most of your time here:"],[3046,"One **Quick replies** entry holds up to **10** replies. Across a whole procedure, only the first **10** replies you wrote are offered to customers — several entries that add up to more than ten will lose the extras."],[2971,"One of your installed skills to run"],[681,"one of your labels (the *has any / has none* operators just test whether any label is present)"],[6170,"One short line below the body, e.g. \"Reply STOP to unsubscribe.\""],[855,"One well-timed nudge, in the guest's language, with a direct review link."],[853,"One WhatsApp thread, every request to the team that handles it."],[4556,"One-click integrations"],[4521,"One-click MCP integrations"],[4602,"Only **admins** and **owners** can open the Audit Log."],[5409,"Only **high-quality** templates are carried over automatically. Templates with a low quality score, in a paused/disabled state, or still pending review may not migrate — recreate those in Cloodot after the move. See WhatsApp Templates."],[5458,"Only **high-quality**, approved templates migrate automatically"],[2695,"Only **installed*&#x2A; skill sets appear in the &#x2A;*@** picker"],[1080,"Only creates new contacts"],[2632,"Only enable team inboxes for teams that should receive escalations"],[5622,"Only invite people you trust."],[901,"Only organization owners can change usage alerts. Everyone else can see the alerts that are set up but not edit them."],[678,"Open · Resolved"],[693,"Open (within 24h) · Closed (over 24h)"],[4712,"Open **Inbox** or **Conversations**"],[4796,"Open **Inbox** or **Conversations**"],[4900,"Open **Inbox** or **Conversations**"],[4991,"Open **Inbox** or **Conversations**"],[5094,"Open **Inbox** or **Conversations**"],[5263,"Open **Inbox** or **Conversations**"],[2156,"Open **Intelligence** from your dashboard."],[5880,"Open **Settings → Presets → Custom Fields → Contact Fields** tab."],[5912,"Open **Settings → Presets → Custom Fields → Conversation Fields** tab."],[5964,"Open **Settings → Presets → Documents**."],[6028,"Open **Settings → Presets → Labels**."],[5419,"Open **WhatsApp Manager** in Meta Business Suite"],[400,"Open **Workflows** in the sidebar to see every workflow in a table:"],[1312,"Open a segment from the **Segments** page to review its rules, adjust filters to refine who's included, or delete it if you no longer need it. Changes apply everywhere the segment is used (All Contacts filter and Watchlists)."],[2067,"Open Ad Insights"],[2456,"Open AI Persona settings"],[2148,"Open Collection Insights"],[243,"Open Conversation"],[2182,"Open Conversation Insights"],[1866,"Open conversations in that view"],[1867,"Open conversations routed to that team"],[2316,"Open FAQ Insights"],[2354,"Open Insights"],[560,"Open or Resolved"],[2106,"Open the **Channel Filter** dropdown and pick one or more channels. Leave it empty to include all channels."],[2213,"Open the **Channel Filter** dropdown and pick one or more of Instagram, Facebook, WhatsApp, or WebChat. Leave it empty to include every channel."],[1671,"Open the **Custom Fields** section in the sidebar."],[1665,"Open the **Labels** section in the sidebar."],[616,"Open the **Runs** page to see execution details and step-by-step results."],[3406,"Open the **Skills** tab."],[4588,"Open the Audit Log"],[4658,"Open the Business Hours page"],[5799,"Open the Canned Responses page"],[2413,"Open the card and confirm the connection still reads as active."],[5220,"Open the Channel Connection Wizard"],[5381,"Open the Channel Connection Wizard"],[4161,"Open the collection and click **Import**."],[4155,"Open the collection."],[4250,"Open the command palette (**⌘K** / **Ctrl+K**) and search for **Catalogues** to manage your synced WhatsApp catalogues."],[4561,"Open the command palette (**⌘K** / **Ctrl+K**) and search for **Copilot settings** to extend Copilot by connecting external tools and services through MCP (Model Context Protocol) servers. Admins and owners only."],[1777,"Open the command palette (**⌘K** / **Ctrl+K**) and search for **Sessions**, or open Sessions from a conversation's right sidebar. The timeline shows recent sessions, newest at the top."],[5184,"Open the command palette (**⌘K** / **Ctrl+K**) and search for **WhatsApp Health**, or open it from your WhatsApp channel settings."],[1722,"Open the conversation, or right-click it in the list."],[5861,"Open the Custom Fields page"],[5949,"Open the Documents page"],[6267,"Open the email and click the verification link. If you don't see it, check your spam folder."],[4479,"Open the entry and click the delete icon. Confirm to delete — once it's gone, your agent no longer has access to that information."],[6011,"Open the Labels page"],[5587,"Open the Members page"],[3021,"Open the playground (**Test**) and send the kind of message the procedure is meant to catch."],[5648,"Open the Profile page"],[5742,"Open the team you want to edit."],[5778,"Open the team."],[5723,"Open the Teams page"],[6112,"Open the Templates page"],[6310,"Open the verification email and click the link"],[5135,"Open your Cloodot inbox"],[3383,"Open your SkillSet and go to the code editor."],[1819,"Open, Snoozed, and Resolved tabs"],[4620,"Open/closed state and opening times per day"],[1175,"Opening a contact"],[1823,"Opening a conversation"],[1908,"Opening a conversation marks it read automatically"],[1108,"Opening All Contacts"],[4107,"Opening Collections"],[3181,"Opening Copilot"],[1168,"Opening Deals"],[4285,"Opening FAQ Management"],[1265,"Opening Segments"],[1765,"Opening Sessions"],[4023,"Opening Skill Sets"],[4379,"Opening the Knowledge Base"],[1324,"Opening Watchlists"],[4524,"Operate MCP servers safely"],[674,"Operators"],[2079,"Optimize ads"],[6221,"Option 1: Sign up with Google (fastest)"],[6222,"Option 2: Sign up with email"],[3381,"Optionally upload a logo."],[5928,"Options (for select-type fields)."],[4732,"Or set forwarding on the individual mailbox as in the Gmail steps above"],[704,"Or tap a preset: **5m · 15m · 30m · 1h · 2h · 24h · 1d · 3d**."],[2933,"Order is the point. A skill placed at 2 runs after the step at 1; quick replies placed at 4 are offered once the customer has an answer. Move them and the agent's behavior moves with them."],[2856,"Ordering entries"],[5651,"Organization ID"],[5677,"Organization ID"],[5674,"Organization ID details"],[5696,"Organization Name"],[4009,"Organization name & timezone"],[5676,"Organization Name settings"],[5644,"Organization Profile"],[5646,"Organization Profile"],[5694,"Organization Profile"],[5719,"Organization Profile"],[937,"Organization Profile — update the organization details that appear on invoices"],[905,"Organization Settings"],[5524,"Organization Settings"],[5624,"Organization Settings"],[2043,"Organization Settings — Settings for your whole workspace"],[5529,"Organization Settings control your workspace identity, availability, team access, and connected channels. Everything lives under **Settings → Organization** in the left sidebar:"],[5695,"Organization settings overview"],[5720,"Organization settings overview"],[4617,"Organization settings updated"],[1221,"Organize"],[1933,"Organize the conversation with labels. Click the plus icon to add a label from your existing set, or click the X on a label to remove it."],[1243,"Organize without manual sorting"],[2122,"Other platform-specific source types"],[5067,"Other settings"],[930,"Other statuses appear with a neutral badge"],[746,"Other triggers aren't tied to a conversation — an **Incoming Webhook**, a **Contact Stage Changed** event, or a **Workflow Error**. Under those, conversation actions have nothing to act on unless an earlier step supplies one (for example **Send WhatsApp Template** to a phone number creates a conversation, and **Find Contact** resolves a contact). Each trigger below notes whether it carries a conversation."],[2731,"Otherwise"],[4406,"Outdated answers"],[2493,"Overall"],[1405,"Owner permissions for you"],[4813,"Pages already connected to a workspace are hidden"],[1115,"Pagination"],[3950,"Parameters schema is valid JSON Schema"],[150,"Password requirements"],[6230,"Password requirements"],[5111,"Paste the snippet before `</body>` on each page where you want the widget, then publish."],[5109,"Paste the snippet into your site's main template or header file, just before the closing `</body>` tag. Save and publish."],[4440,"Paste the URL."],[17,"Path: **Settings → Account → Appearance**"],[40,"Path: **Settings → Account → Notifications**"],[8,"Path: **Settings → Account → Profile**"],[27,"Path: **Settings → Account → Security**"],[5553,"Path: **Settings → Organization → Business Hours**"],[5566,"Path: **Settings → Organization → Members**"],[5542,"Path: **Settings → Organization → Profile**"],[574,"Pause the workflow for a set amount of time before continuing."],[1006,"Pause, resume, or cancel active campaigns"],[3574,"Payload sent back (for `postback` type)"],[870,"Payment method"],[5590,"Pending invitations"],[5578,"Pending invites that haven't been accepted yet."],[6193,"Per button type:"],[2219,"Per-agent metrics for your human teammates — response times, handovers, and workload."],[2372,"Per-agent performance side by side"],[1505,"Per-organization"],[1504,"Per-organization and per-IP"],[3776,"Perform an operation, often with side effects."],[6334,"Performance"],[3419,"Permanently delete a SkillSet"],[1954,"Personal and channel inboxes, and how conversations reach them."],[119,"Personal information"],[1857,"Personal views"],[2464,"Personality"],[4907,"Pick a channel and follow the steps"],[4891,"Pick a channel to connect"],[6039,"Pick a color using the color picker or enter a hex code."],[5630,"Pick a duration"],[700,"Pick a duration and a unit:"],[575,"Pick a duration and unit:"],[2617,"Pick a name that fits your brand"],[1390,"Pick a name that fits your business — for example, \"Acme Support\" or \"My Shop\"."],[6237,"Pick a new password"],[1724,"Pick a quick option — **Later today**, **Tomorrow**, or **Next week** — or choose **Custom** to set an exact date and time."],[434,"Pick a starting point, give it a **name** and optional **description** (templates suggest both), and click **Create Workflow** — you land in the visual editor with the steps already wired."],[50,"Pick a theme"],[2159,"Pick a window at the top right — **7**, **14**, or **30 days**. Every figure on the page follows it."],[51,"Pick an accent color"],[14,"Pick an image (within the size limit) and confirm."],[4388,"Pick an interval"],[507,"Pick one from the **Variables** picker — the format button on any variable row\nlists every format with an example — or type it yourself. Formats chain left to\nright, and arguments go after a `:`:"],[19,"Pick one:"],[25,"Pick the accent color that tints surfaces, borders, and interactive elements. Moss (green) is the default."],[5284,"Pick the number from the list of eligible numbers"],[4666,"Pick the primary timezone for your business (e.g. \"Asia Dubai\", \"Europe London\", \"America New York\"). Opening and closing times are interpreted in this timezone. Select it from the dropdown."],[5556,"Pick the primary timezone for your business (for example: \"Asia Dubai\", \"Europe London\", \"America New York\")."],[4402,"Pick the right format"],[1218,"Pick the right view"],[5087,"Pick up where they left off through conversation history"],[2543,"Pick what matches your brand."],[1903,"Pick when it should come back — a preset time or a custom date and time"],[104,"Pick which events notify you"],[6278,"Pick your Google account"],[6305,"Pick your Google account"],[6254,"Pick your Google account when prompted"],[1325,"Picking segments to watch"],[5237,"PIN safety"],[6392,"Place the embed code right before `</body>`."],[3671,"Plain brand names are resolved server-side against the\napp logo catalog; slugs from that\ncatalog work too. A name that doesn't resolve returns a `400` listing near\nmatches, so a typo never ships as a missing logo. Pass `[]` to clear the logos\nand fall back to `logoImageUrl`."],[2894,"Plain text outside a procedure still shapes how your agent behaves. Procedures add **matching** (so the right scenario fires) and **order** (so things happen at the right point)."],[1340,"Plan"],[4201,"Plan"],[4123,"Plan limits"],[881,"Plan name and status — Trial, Active, or No Plan"],[3308,"Plan the skill"],[2594,"Playground testing is risk-free — real customers see nothing until you deploy."],[2275,"Positive"],[2278,"Positive"],[3070,"Positive examples — \"definitely use this block\""],[3138,"Positive examples are real customer messages that *should* trigger this block. The agent compares each incoming message to your positive examples and treats a close match as strong evidence the block applies."],[717,"Post to an alerting or logging service (pairs naturally with the Workflow Error trigger)"],[4241,"Prerequisites"],[3894,"Presence of a handler function"],[1936,"Press `Cmd+K` (Mac) or `Ctrl+K` (Windows) for quick actions:"],[6118,"Preview a template"],[592,"Previous versions stay around for review."],[5407,"Previously approved **high-quality message templates**, copied to the destination WABA and ready to send without re-review"],[933,"Print directly from the browser"],[2664,"Procedure examples"],[3175,"Procedure examples — Three complete procedures, built one entry at a time"],[2844,"Procedures"],[3174,"Procedures — Add quick replies, skills, and interactive scenarios to your procedures"],[2025,"Procedures — Interactive scenarios with quick replies and skills"],[2565,"Procedures are written on the next tab, not here — this editor shows only your general guidance. Under it, a line tells you how many procedures you have and links across to them."],[2692,"Procedures belong to one"],[2879,"Procedures live on the **Procedures** tab of your AI Persona (**Intelligence → Agent**). Each one has two halves:"],[2846,"Procedures vs. plain instructions"],[2884,"Procedures were previously called **instruction blocks**. Same feature, clearer name — nothing you wrote needs changing."],[2876,"Procedures you wrote earlier"],[3781,"Process an order"],[4405,"Processing failed"],[4397,"Processing status"],[3276,"Product details"],[3,"Profile"],[5526,"Profile"],[5530,"Profile — Workspace name, description, ID, and auto-resolve behavior"],[2054,"Profile — Your name and contact info"],[2044,"Profile — Your workspace's name and details"],[123,"Profile hygiene"],[59,"Profile Settings"],[78,"Profile Settings"],[117,"Profile Settings"],[208,"Profile Settings"],[3361,"Property"],[153,"Protect your password"],[608,"Publish so it's **Active**."],[3145,"Pull positive examples straight from your real conversations. Customer phrasings are always more varied than the ones you'd write from scratch."],[4488,"Pulls out the useful bits"],[1704,"Put your cursor where you want the text to land."],[2324,"Putting FAQ Insights to work"],[812,"Qualify and route enquiries 24/7"],[815,"Qualify Instagram enquiries, escalate only the serious ones"],[4352,"Question appears in the Unanswered tab"],[3281,"Question-and-answer pairs for the things you get asked all the time — \"How long does shipping take?\", \"Can I change my order?\", \"Do you offer refunds?\"."],[3915,"Quick action buttons that appear after skill execution."],[1700,"Quick actions"],[579,"Quick presets — 5 min, 15 min, 30 min, 1 hour, 2 hours, 24 hours, 1 day, 3 days."],[6241,"Quick reference"],[2860,"Quick replies"],[2864,"Quick replies from procedures vs. from skills"],[2870,"Quick replies never appear"],[2838,"Quick replies sit *after* the answer, not before it"],[3509,"Quick reply buttons"],[3322,"Quick start"],[1442,"Rate limiting"],[1503,"Rate limits"],[2270,"Rating"],[2255,"Rating scale"],[5346,"Re-authorize your Facebook account and try again"],[4754,"Re-check that you pasted the Cloodot address correctly in Gmail's forwarding settings"],[5162,"Re-check the customization settings in Cloodot"],[5164,"Re-embed the widget code"],[33,"Re-enter the new password to confirm."],[5456,"Re-request the code and try **voice call** if SMS didn't arrive"],[1757,"Reach for **Snooze** when a conversation still needs you but not yet. Save **Resolve** for when the work is finished."],[1222,"Reach out"],[2034,"Reach your customers proactively:"],[5003,"Read Instagram insights"],[1027,"Read it next to the delivery numbers above: a campaign with excellent delivery\nand sharply negative sentiment reached everybody and annoyed them, which no\ndelivery figure on its own will ever tell you."],[5516,"Read Meta's rejection reason, then:"],[4807,"Read Page messages"],[6068,"Read submissions in the Inbox"],[3819,"Read the key names above exactly. `context` is a plain object, so a\nmisspelled or invented key (`message_id`, `contact.email`, `triggerMessageId`)\nis `undefined` rather than an error — which usually surfaces as a skill\nquietly taking its \"missing data\" branch instead of failing."],[3969,"Read this before installing public or third-party skill sets, especially ones that require secrets or API keys."],[3773,"Read-only lookups"],[3191,"Reading Copilot's response"],[4592,"Reading the before → after values"],[307,"Reads a source — by default **the previous step's output** — and pulls out the fields you define, turning free-form text or a raw API response into structured data you can branch on."],[515,"Reads the value as a number; the argument fixes decimal places"],[4518,"Ready to add FAQs? Create your first FAQ."],[4103,"Ready to build your own? Start with the Skills Overview and Creating Skills guides."],[2063,"Ready to go? Create your account."],[4234,"Ready to teach your agent more? Build your Knowledge Base."],[2663,"Ready to teach your agent? Add to your Knowledge Base."],[6315,"Ready? Create your workspace."],[814,"Real estate"],[1839,"Real-time updates"],[5009,"Receive Instagram DMs in the Cloodot inbox"],[4820,"Receive Messenger messages in the Cloodot inbox"],[3302,"Recommendations"],[3304,"Recommendations point out gaps and improvements Cloodot spots in your workspace — knowledge the agent was missing, questions it could not answer, and settings worth tightening."],[4775,"Reconnect a Facebook Page"],[4972,"Reconnect Instagram"],[5233,"Reconnect WhatsApp"],[809,"Recover abandoned carts"],[5459,"Recreate paused, low-quality, or pending templates in WhatsApp Templates"],[502,"Reference data from the trigger or any earlier step with `{{variable}}` templates. Type `{{` in a message field, or use the **Variables** picker on any input that supports them."],[5665,"Reference it in a support request"],[5395,"References — Meta documentation"],[2980,"References use the field or label's **name**. Rename one and existing procedures keep reading correctly — they just stop checking a value until you repoint them. A chip whose field or label no longer exists turns red so you can spot it."],[2862,"Referencing the conversation"],[6359,"Refresh and try again."],[1426,"Refresh the page and try again"],[2245,"Refresh the page."],[6403,"Refresh the page."],[6407,"Refresh the page."],[4861,"Refresh your Cloodot dashboard"],[5040,"Refresh your Cloodot dashboard"],[5168,"Refresh your Cloodot dashboard"],[5223,"Register your phone number"],[2192,"Regular monitoring"],[265,"Related"],[665,"Related"],[743,"Related"],[829,"Related"],[1273,"Related"],[3968,"Related"],[4134,"Related"],[4304,"Related"],[4408,"Related"],[3759,"Related features"],[5872,"Related features"],[1176,"Related guides"],[1224,"Related guides"],[1331,"Related guides"],[4035,"Related Intelligence features"],[5535,"Related preset settings live under **Settings → Presets**:"],[5654,"Related settings"],[52,"Related topics"],[65,"Related topics"],[84,"Related topics"],[105,"Related topics"],[124,"Related topics"],[154,"Related topics"],[187,"Related topics"],[216,"Related topics"],[384,"Related topics"],[877,"Related topics"],[912,"Related topics"],[961,"Related topics"],[1061,"Related topics"],[1446,"Related topics"],[1560,"Related topics"],[1622,"Related topics"],[1645,"Related topics"],[1701,"Related topics"],[1774,"Related topics"],[1840,"Related topics"],[2085,"Related topics"],[2153,"Related topics"],[2198,"Related topics"],[2264,"Related topics"],[2325,"Related topics"],[2398,"Related topics"],[2425,"Related topics"],[3194,"Related topics"],[4248,"Related topics"],[4525,"Related topics"],[4560,"Related topics"],[5182,"Related topics"],[5594,"Related topics"],[5631,"Related topics"],[5682,"Related topics"],[5702,"Related topics"],[5734,"Related topics"],[6072,"Related topics"],[2601,"Remembers context within each conversation"],[5731,"Remove a member from a team"],[4214,"Remove discontinued items, update prices, and add new products. Stale collections frustrate customers."],[3936,"Remove eval calls"],[3431,"Remove installation and config values"],[253,"Remove Label"],[5623,"Remove members who no longer need access."],[3047,"Remove replies you no longer need, or split the scenario into two procedures."],[3939,"Remove require calls"],[5909,"Removes its values from contacts where it was used."],[536,"Removes leading and trailing spaces"],[300,"Removes one or more labels from the conversation."],[5908,"Removes that field definition from your workspace."],[5936,"Removes the field from your workspace and any UIs that referenced it."],[275,"Removes the star."],[5898,"Rename the field."],[518,"Renders `true` / `false` — empty, `0`, `no` and `off` count as false"],[512,"Renders as text — the default, written out explicitly"],[4738,"Replies are sent from Cloodot's own domain, so you don't need to edit SPF, DKIM, or any DNS records to get started with forwarding."],[4697,"Replies aren't reaching customers"],[2989,"Replies in one **Quick replies** entry"],[4743,"Replies you send from Cloodot are emailed to the customer from your inbound address, with your **Sender Name** on them"],[4741,"Reply from Cloodot and confirm the reply reaches the sender"],[1681,"Reply to customers, insert saved replies and documents, and snooze conversations you can't act on yet."],[4821,"Reply to Facebook users"],[5010,"Reply to Instagram users"],[5070,"Reply to visitors"],[5710,"Reports and analytics"],[6343,"Request a new verification email."],[6235,"Request a reset link"],[1598,"request duration in milliseconds"],[1535,"Requests left in the current window"],[3477,"Required"],[3537,"Required"],[3584,"Required"],[3632,"Required"],[3675,"Required"],[3687,"Required"],[4910,"Requirements"],[5326,"Requires 7 days of activity on the Business App"],[152,"Reset a forgotten password"],[6349,"Reset your password if you've forgotten it."],[1744,"Resolve"],[244,"Resolve Conversation"],[1900,"Resolved conversations move to the **Resolved** tab"],[1826,"Resolving and reopening"],[215,"Respond to a suspicious session"],[2597,"Responds to new customer messages"],[2258,"Response breakdown"],[1443,"Response headers"],[2463,"Response length"],[2604,"Response quality"],[3951,"Response schema is valid JSON Schema"],[5074,"Response times"],[2268,"Responses land in your CSAT dashboard with the contact's details."],[3672,"Responses return the stored slugs as `logoSlugs`, plus ready-to-render SVG URLs\nas `logoUrls`. Writing `logoSlugs` back is accepted as an alias for `logos`, so\na read-modify-write round trip keeps the logos intact. `logoImageUrl` is for\nartwork that isn't a known app brand; `logos` takes precedence when both are\nset."],[5518,"Resubmit for approval."],[3767,"Retrieve and return data for the AI to use in its answer."],[597,"Retry a failed run up to 5 times. Each retry restarts the workflow from the beginning, so steps that already ran will run again. Off by default."],[374,"Retry and cancel runs"],[3785,"Return a confirmation or result"],[3774,"Return data for the AI to present"],[3275,"Return policy"],[5297,"Return to Cloodot and click **Continue**"],[5444,"Return to Cloodot and click **Continue**"],[2773,"Returns are free within 30 days of delivery. Say so before asking for anything."],[230,"Review active sessions periodically."],[203,"Review active sessions regularly."],[5285,"Review any Coexistence Mode warnings"],[5364,"Review billing in Meta Business Suite regularly"],[1764,"Review each customer interaction with a summary, sentiment, and the full thread."],[4673,"Review each day's schedule."],[4315,"Review it regularly. For each question, you can:"],[4871,"Review per-Page analytics to compare performance"],[4496,"Review periodically"],[1151,"Review recent conversations and custom fields"],[5642,"Review resolved conversations periodically so nothing falls through the cracks."],[143,"Review security settings periodically."],[42,"Review the available events (new messages, assignments, status changes, channel connections)."],[4164,"Review the mapping and start the import."],[5620,"Review the member list regularly to confirm access is still needed."],[196,"Review where you're signed in:"],[5448,"Review which templates carried over and recreate any that didn't"],[1087,"Review your settings and click **Import**. Real-time progress shows:"],[2648,"Reviewing which questions are causing handoffs"],[1506,"Revocation"],[199,"Revoke a specific session"],[1508,"Revoke via authorization server"],[3040,"Rewrite the description as a full situational sentence."],[3169,"Rewriting it as a complete situational sentence"],[3499,"Rich response content (see below)"],[3312,"Rich response example (carousel)"],[347,"Right sidebar"],[1909,"Right-click a conversation and choose **Mark as unread** to flag it for later"],[1911,"Right-click any conversation in the list for quick actions:"],[1830,"Right-click context menu"],[5592,"Roles and permissions"],[5606,"Roles are assigned at invite time; there's no separate change-role action afterwards."],[2615,"Roll back to a previous version if something breaks"],[824,"Route in-stay requests to the right department"],[835,"Route known high-value customers straight to a senior teammate; everyone else starts with AI."],[818,"Route new leads to the nearest branch"],[1927,"Route the conversation to a **team inbox** so the right group can pick it up:"],[636,"Route WhatsApp conversations to a specialist:"],[254,"Routing"],[731,"Routing triggers"],[1128,"Rows represent **contacts**."],[1098,"Rows with issues are skipped and counted as errors. The import continues with the remaining rows. After it finishes, you can review the first 100 errors."],[2890,"Rules that always apply"],[4390,"Run a crawl right now"],[4263,"Run a sync any time you've added, removed, or updated products in Meta Commerce Manager. A periodic background sync runs automatically — manual syncs are for when you need changes reflected immediately."],[1418,"Run more than one workspace if you:"],[1419,"Run multiple businesses"],[2921,"Run one of your installed skills"],[4840,"Run through the connection steps again any time."],[5024,"Run through the connection steps again any time."],[5321,"Run through the steps again any time. You'll need your PIN if you originally used the new-number flow."],[3180,"Run your workspace by asking in plain language."],[2893,"Running a particular skill at a particular moment"],[4959,"Running into issues? See the troubleshooting guide or contact support."],[4980,"Running multiple accounts"],[4785,"Running multiple Pages"],[5071,"Running WebChat on multiple sites"],[2004,"Running WhatsApp at scale? See WhatsApp Health, Catalogues, Flows, and migrating an existing number."],[5325,"Runs one number on the WhatsApp Business App and the API at the same time"],[2939,"Runs one of your organization's skills at this point in the procedure — checking an order, booking an appointment, looking something up."],[799,"Runs when *another* workflow fails for good (after all its retries). Build an error handler once — alert a channel, log to an external service — and point other workflows at it under their execution settings."],[2701,"Same"],[3661,"Same field as `logos`, under the name responses return. Pass one or the other"],[2763,"Same shape, one step further: this one decides on a **label** as well as a field, and runs a skill from *inside* a decision arm rather than at a position of its own."],[2277,"Satisfied"],[4736,"Save"],[2479,"Save changes"],[4147,"Save it."],[1287,"Save the segment."],[4661,"Save your changes"],[2900,"Save your changes, try it in the playground, then deploy when you're happy. Customers only ever see deployed versions."],[1063,"Save your contacts as a **CSV file** (`.csv` format)"],[2478,"Save, test, and deploy"],[3382,"Save."],[3404,"Save."],[4159,"Save."],[4324,"Save."],[4331,"Save."],[4426,"Save."],[4435,"Save."],[4542,"Save."],[4576,"Save."],[410,"Saved but not running. You can edit freely."],[4644,"Saved replies"],[3325,"Schema"],[1497,"Scope enforcement"],[884,"Scroll to **Available Plans** for a side-by-side comparison, pick a plan, and follow the checkout flow."],[1554,"Search"],[1769,"Search"],[1821,"Search"],[3748,"Search"],[3771,"Search an external catalog"],[1942,"Search and navigate to other conversations"],[1001,"Search by name"],[6127,"Search by name, category, status, or language."],[4829,"Search Facebook conversation history"],[5018,"Search Instagram conversation history"],[4173,"Search is semantic — it understands meaning, not just keywords. So \"affordable laptops\" finds items even if the word \"affordable\" doesn't appear in your data."],[4490,"Search is semantic, not keyword-based — it understands meaning. So \"refund policy\" and \"how do I get my money back\" find the same content."],[1711,"Search or scroll by **Title** or **Description**."],[5310,"Search WhatsApp conversation history"],[2598,"Searches your Knowledge Base for relevant info"],[4487,"Searches your Knowledge Base for relevant info"],[2261,"Searching"],[1328,"Searching across segments"],[1172,"Searching across stages"],[1110,"Searching and filtering"],[1233,"Searching for specific people"],[1539,"Seconds to wait — sent only on `429` responses"],[4001,"Secret values"],[3959,"Secrets and credentials"],[1647,"Section"],[1663,"Sections can be reordered by dragging. Your order is remembered per browser, so you can push the sections you use most to the top."],[5,"Security"],[4033,"Security"],[2056,"Security — Password and active sessions"],[144,"Security Settings"],[180,"Security Settings"],[182,"Security Settings"],[238,"Security Settings"],[4016,"Security Settings — General account security settings"],[195,"See Change Password for the full guide."],[5569,"See current members with:"],[36,"See every device where you're signed in (device, browser, last active)."],[1150,"See full profile information (name, email, phone, image)"],[1247,"See how many contacts sit in each stage at a glance"],[2147,"See how much of your catalog the AI agent actually uses, which collections carry the work, and which items customers see."],[2559,"See Inbox for how team inboxes appear in the sidebar, and Teams for setup."],[1239,"See matching contacts update automatically"],[5312,"See message delivery status"],[2571,"See Procedures for the full setup guide, Procedure examples for three worked builds, and Writing Block Descriptions for help with descriptions and examples."],[201,"See Session Management for the full guide."],[1905,"See Snooze for the full details"],[1025,"See the delivery status for each contact. If messages failed, download a CSV of failed contacts to troubleshoot (common causes: invalid phone numbers, opted-out contacts)."],[2614,"See what changed over time"],[2221,"See what customers ask about most"],[4121,"See what the agent is actually showing"],[2389,"See where your conversations are coming from, live."],[4358,"See whether the questions match how customers actually phrase them — try rephrasing"],[2086,"See which click-to-message ads are driving customer messages across WhatsApp, Instagram, and Facebook, and double down on what's working."],[4831,"See which Page each conversation belongs to"],[4587,"See who changed what in your settings, and when."],[5608,"See who was invited and when."],[1263,"Segments"],[2386,"Segments — Create groups based on what you learn"],[1252,"Segments — Create groups that update themselves"],[1261,"Segments — Creating and managing groups"],[2016,"Segments — Group contacts automatically based on criteria you set"],[4953,"Segments — Group contacts by channel and more"],[1105,"Segments — Organize imported contacts into segments for campaigns"],[1047,"Segments — Target the right people"],[1311,"Segments are **dynamic**. When contact data or conversations change, membership updates automatically based on the rules."],[1275,"Segments power three places in Cloodot:"],[1363,"Segments: Define who appears in a watchlist"],[1212,"Segments: Group contacts with filter rules"],[1925,"Select **AI Persona** to hand it off to your AI agent"],[2157,"Select **Collections** under **Knowledge**."],[4717,"Select **Email**"],[4801,"Select **Facebook**"],[2328,"Select **FAQ**."],[4996,"Select **Instagram**"],[5099,"Select **WebChat**"],[5268,"Select **WhatsApp**"],[5429,"Select **WhatsApp**"],[5887,"Select / Multi-select (you must add at least one option)"],[1924,"Select a **team member** to assign it to them"],[1928,"Select a **team** to route the conversation into its shared inbox"],[1667,"Select a label to apply it. It appears as a coloured tag in the section."],[2511,"Select an existing AI Persona or create a new one."],[5744,"Select members from your organization."],[5995,"Select multiple documents using the **checkboxes**."],[5609,"Select pending invites and click **Remove** in the action bar to cancel invites sent by mistake or no longer needed."],[5579,"Select pending invites and click **Remove** in the action bar to revoke ones sent by mistake or no longer needed."],[6137,"Select rows with the checkboxes to bulk delete."],[5434,"Select the **phone number** you're bringing over"],[5421,"Select the number, then open **Settings**"],[5383,"Select the WABA and the number"],[5222,"Select your WhatsApp Business Account"],[963,"Send a campaign to:"],[1686,"Send a document"],[5953,"Send a document in a conversation"],[6067,"Send a flow template"],[637,"Send a follow-up if a conversation stays open:"],[4751,"Send a fresh test email; forwarding rules usually apply only to newly received mail"],[5114,"Send a test message"],[3779,"Send an email"],[5302,"Send and receive WhatsApp messages in your Cloodot inbox"],[5447,"Send and receive WhatsApp messages in your Cloodot inbox"],[639,"Send conversation data to a webhook when resolved:"],[845,"Send each enquiry to the branch that should own it — no central black hole."],[249,"Send Email"],[291,"Send Email is gated by a feature flag. If you don't see it, contact support to enable it for your organization."],[248,"Send Message"],[4808,"Send messages as your Page"],[5583,"Send the invite — the user gets an email with a link to join."],[6066,"Send WhatsApp Flow templates, read customer submissions in the Inbox, and trigger workflows from the answers."],[943,"Send WhatsApp marketing messages to your contacts at scale."],[962,"Send WhatsApp messages to your customers proactively — sale announcements, updates, re-engagement. Each campaign uses a WhatsApp template pre-approved by Meta, so set those up first if you haven't."],[250,"Send WhatsApp Template"],[1824,"Sending messages"],[277,"Sends a message into the conversation. Compose the text right in the node."],[292,"Sends an approved **WhatsApp template** — the only way to start a WhatsApp conversation or message someone outside the 24-hour window."],[287,"Sends an email reply on the conversation's email-channel thread."],[3368,"Sensitive config fields (API keys, tokens) — read credentials here, not from `config`"],[3830,"Sensitive values arrive in `secrets`, not `config`. Any configuration field marked sensitive (for example an API key with `isSensitive: true`) is delivered in `input.secrets` — read credentials from `secrets` and ordinary settings from `config`."],[2371,"Sentiment breakdown — positive, neutral, negative"],[2189,"Sentiment distribution"],[837,"Separate real buyers from browsers on every channel, day or night."],[521,"Serializes the whole value as JSON; the argument indents it"],[4543,"Servers appear in a table with name and description, URL, authentication type, and status. From there you can:"],[198,"Session details — device, location, last activity"],[214,"Session hygiene"],[185,"Session management"],[181,"Session Management"],[207,"Session Management"],[209,"Session Management"],[2190,"Session traffic"],[1763,"Sessions"],[1837,"Sessions"],[1677,"Sessions — Review past interactions and their summaries"],[1760,"Sessions — Review past interactions and their summaries"],[2011,"Sessions — Review past interactions with summaries and sentiment"],[1776,"Sessions are especially useful for QA, coaching, and spotting patterns over time."],[5439,"Set a fresh **6-digit PIN** to re-enable two-step verification on the migrated number."],[5385,"Set a new two-step verification PIN"],[4663,"Set accurate hours"],[4364,"Set aside time regularly to work through them"],[5550,"Set how many days a conversation can stay open before Cloodot auto-resolves it."],[5670,"Set how many days a conversation can stay open before Cloodot auto-resolves it."],[362,"Set one up"],[657,"Set one up"],[5363,"Set spending limits in Meta Business Suite if needed"],[5669,"Set the country. This becomes the default country code for phone numbers."],[365,"Set the delay"],[660,"Set the delay"],[4659,"Set the timezone"],[1368,"Set up a Cloodot workspace and start managing customer conversations."],[5666,"Set up an API integration"],[4758,"Set up automated responses"],[5171,"Set up automated responses"],[4723,"Set up automatic forwarding from your existing support address to the Cloodot address you just copied."],[4686,"Set up email"],[554,"Set up one or more conditions."],[5216,"Set up the WhatsApp Business API in Cloodot with your Meta Business account."],[5058,"Set up WebChat"],[5054,"Set Up WebChat"],[5468,"Set up WhatsApp templates and recreate any that didn't migrate"],[5365,"Set up WhatsApp templates for outbound campaigns"],[2455,"Set up your AI agent"],[3298,"Set up your AI Agent — Give it a personality"],[142,"Set your timezone so timestamps stay correct across the app."],[269,"Sets the conversation's status to **Open**."],[594,"Setting"],[4608,"Settings can be changed from the dashboard, but also through the public API, the MCP server, and the copilot. The **Changed by** column tells these apart with a badge:"],[4519,"Setup an MCP Server"],[3259,"Setup order"],[832,"Several recipes assign a persona, send a message, or route a conversation. Remember your AI agent may already be replying by default — workflows work *with* it, not instead of it. **Assign to AI** picks a specific persona, **Assign to User** takes a conversation away from AI, and a workflow message coexists with the agent's reply. See Workflows and the built-in AI agent."],[1194,"Shape the pipeline right on the board:"],[5667,"Share it with support during troubleshooting"],[934,"Share the link with your accounting team"],[1958,"Shared inboxes a whole team works from, with routing and ownership rules."],[3069,"Sharpen matches with example messages"],[1271,"Sharpen your segmentation"],[2125,"Shift budget toward winning headlines"],[3278,"Shipping information"],[2419,"Shopify"],[2049,"Shopify — Look up customers, products, and orders from your store"],[2426,"Shopify brings store data into Cloodot so your team and AI agent can look up customers, orders, and products without leaving a conversation."],[4235,"Shopify Collections"],[4237,"Shopify Collections pull your store's products into Cloodot as a collection, so the AI agent can answer questions about availability, pricing, and variants."],[2427,"Shopify data"],[5977,"Short summary of what the document contains and when to use it."],[6032,"Short, clear name (for example: \"Bug\", \"Billing\", \"VIP Customer\")."],[5820,"Short, descriptive name (for example: \"Welcome Message\", \"Refund Policy\", \"Support Hours\")."],[1307,"Shows up in the **Segment** dropdown on **All Contacts**"],[1308,"Shows up in the segment picker on **Watchlists**"],[1642,"Sidebar sections"],[6227,"Sign in"],[6238,"Sign in"],[2403,"Sign in to that service when it asks."],[4809,"Sign in with a Facebook account that has admin access to the Pages you want to connect."],[5004,"Sign in with an account that has admin access to the Instagram account you're connecting."],[5431,"Sign in with the account that has **admin** access to the Meta Business portfolio and WABA"],[5273,"Sign in with the Facebook account that has admin access to both your Meta Business account and your WhatsApp Business account."],[5271,"Sign in with the Facebook account that manages your WhatsApp Business account"],[4999,"Sign in with the Instagram account, or the Facebook account that manages it"],[6297,"Sign in with the new password. You're all set."],[4850,"Sign in with the right Facebook account"],[4804,"Sign in with your Facebook account"],[213,"Sign out everywhere"],[200,"Sign out everywhere at once"],[204,"Sign out from shared or public devices."],[212,"Sign out of one session"],[235,"Sign out the suspicious sessions immediately."],[1995,"Sign Up & Sign In — Use Google or email."],[6245,"Sign up in a couple of minutes with Google or email."],[6218,"Sign Up/Sign In"],[6279,"Signed up with Google? Use the Google sign-in button — there's no password set for the email option."],[366,"Simple API Request nodes"],[662,"Simple API Request nodes"],[3120,"Single-word descriptions don't tell the agent when to fire the block. Write a full sentence describing what the customer is doing or saying."],[5972,"Size limits: images up to **5 MB**, other files up to **25 MB**."],[2859,"Skill"],[3752,"Skill context"],[3754,"Skill definition fields"],[3331,"Skill definition limits"],[3843,"Skill definition schema"],[3842,"Skill definition structure and validation requirements."],[3865,"Skill definitions must conform to this schema to validate and deploy."],[3332,"Skill fields"],[3747,"Skill kinds"],[3340,"Skill not appearing in conversations"],[2651,"Skill Schema — Technical reference"],[3841,"Skill Schema & Validation"],[3741,"Skill Schema Reference — full schema and validation rules"],[264,"Skill Set actions"],[3334,"Skill set logo"],[3956,"Skill Set Security"],[2696,"Skill Sets"],[3258,"Skill Sets"],[4017,"Skill Sets"],[4553,"Skill Sets"],[4584,"Skill Sets"],[2649,"Skill Sets — Add custom abilities"],[4227,"Skill Sets — Add custom abilities"],[2026,"Skill Sets — Add custom capabilities"],[652,"Skill Sets — build custom skills for your workflows"],[2451,"Skill Sets — build skills that use Shopify data"],[1610,"Skill Sets — build the custom actions that show up under the **Skillset** source"],[4368,"Skill Sets — Custom actions your agent can take"],[3248,"Skill Sets — Give your AI agent custom abilities"],[3742,"Skill Sets — organize and manage SkillSet collections"],[4014,"Skill Sets — Overview of skill sets and how to use them"],[4511,"Skill Sets — Skills can reference your Knowledge Base"],[4043,"Skill Sets let your agent:"],[3965,"Skill sets you build yourself"],[2490,"Skills"],[2031,"Skills — How the skill system works"],[3761,"Skills are JavaScript functions that extend the AI agent's capabilities. Once deployed, the AI agent can call them as tools during conversations."],[3918,"Skills can accept configuration values from the organization."],[2572,"Skills let your agent actually *do* things, not just answer questions."],[3283,"Skills let your AI agent *do* things, not just answer questions:"],[3744,"Skills Overview"],[3792,"Skills run in these cases:"],[3857,"SkillSet definition"],[3333,"SkillSet fields"],[3920,"SkillSets are collections of related skills:"],[1081,"Skips existing contacts matched by phone or email"],[5327,"Skips re-registering the number"],[3929,"Slug already exists"],[380,"Smart labeling and escalation"],[1743,"Snooze"],[1944,"Snooze — Set conversations aside and have them come back when you need them"],[2010,"Snooze — Set conversations aside and have them come back when you need them"],[1691,"Snooze a conversation"],[1698,"Snooze and your AI agent"],[1720,"Snooze hides a conversation you can't act on right now and brings it back later — at a time you pick, or the moment the customer replies. It's the middle ground between keeping a chat **Open** (cluttering your inbox with something you can't move forward) and marking it **Resolved** (which says you're done)."],[1699,"Snooze vs. Resolve"],[1871,"Snoozed conversations don't count toward your open total — they stay out of the way until their timer is up or the customer replies. See Snooze for how that works."],[1827,"Snoozing"],[5328,"Some features may be limited in this mode"],[4188,"Some items belong in your collection but shouldn't be offered to customers — a discontinued line you still have records for, something out of stock, an in-store-only product, or a test item."],[4455,"Some starting points:"],[745,"Some triggers fire *on a conversation* — a new message, a resolution, a star. These carry a `conversationId`, so any conversation-scoped action (Send Message, Add Label, Assign…) works straight away."],[2917,"Something the AI does at this point"],[2544,"Sometimes AI isn't the right fit. Add custom handover rules to tell your agent when to step aside and bring in a real person."],[1002,"Sort by date or name"],[2262,"Sorting"],[1174,"Sorting and display"],[1330,"Sorting and display"],[1557,"Source"],[2997,"Source"],[2124,"Spot the copy that drives the most engagement"],[4392,"Spotting auto-crawl in the list"],[1193,"Stages are shared across Cloodot. Moving a deal on this board changes the\ncontact's stage everywhere else too — in **All Contacts**, **Watchlists**, and\nthe **Contact Details** panel."],[1178,"Stages are your organization's contact lifecycle stages, so a deal's stage stays\nin sync everywhere that contact appears — the **All Contacts** table,\n**Watchlists**, and the contact's own details."],[245,"Star Conversation"],[1828,"Starring conversations"],[273,"Stars the conversation for quick access."],[5084,"Start conversations directly from any page"],[4710,"Start from one of two places."],[4794,"Start from one of two places."],[4989,"Start from one of two places."],[5092,"Start from one of two places."],[5261,"Start from one of two places."],[421,"Start from scratch (blank canvas)"],[1964,"Start here"],[2785,"Start my return · Exchange for another size · Talk to someone"],[1706,"Start typing to search by **Title**, then select a response. Cloodot inserts its full content at your cursor."],[2628,"Start with the default temperature; adjust only if needed"],[4332,"Start with what customers ask you most often."],[1344,"Starter"],[4205,"Starter"],[2954,"Starts out matching the label. Change it when the label alone isn't enough for the agent to tell the options apart — for example, `track_order` vs. `cancel_order`."],[2337,"Stats and the chart below refresh instantly when you change the range."],[1022,"Stats refresh every 5 seconds while a campaign is active."],[407,"Status"],[1556,"Status"],[5497,"Status — approved, pending, or rejected"],[1768,"Status filter"],[5894,"Stay on the **Contact Fields** tab."],[5922,"Stay on the **Conversation Fields** tab."],[4297,"Stay on top of unanswered questions"],[2857,"Step"],[5377,"Step 1 — Disable two-step verification on the old provider"],[1371,"Step 1: Open the creation page"],[6115,"Step 1: Setup Template"],[5380,"Step 2 — Start the migration in Cloodot"],[6116,"Step 2: Edit Template (components)"],[1372,"Step 2: Name your workspace"],[1373,"Step 3: Pick your industry"],[1374,"Step 4: Create it"],[1375,"Step 5: Add a payment method"],[633,"Steps that pointed at organization-specific records — labels, team members, AI personas, channels, templates, lifecycle stages — arrive unconfigured and need to be re-pointed at your own. Simple API Request steps need their headers re-entered, since credentials are never exported. The editor highlights unconfigured steps so they're easy to spot."],[6251,"Steps:"],[6337,"Still stuck?"],[2062,"Still stuck? Email support — we're happy to help"],[1427,"Still stuck? Email support."],[3277,"Store hours and locations"],[5329,"Store the PIN securely — you'll need it to reconnect"],[5440,"Store this PIN somewhere safe — you'll need it to disconnect, reconnect, or migrate again later."],[3481,"string"],[3486,"string"],[3501,"string"],[3511,"string"],[3516,"string"],[3526,"string"],[3531,"string"],[3540,"string"],[3544,"string"],[3548,"string"],[3552,"string"],[3560,"string"],[3564,"string"],[3568,"string"],[3572,"string"],[3587,"string"],[3591,"string"],[3595,"string"],[3599,"string"],[3603,"string"],[3607,"string"],[3623,"string"],[3627,"string"],[3635,"string"],[3639,"string"],[3643,"string"],[3647,"string"],[3651,"string"],[3663,"string"],[3667,"string"],[3678,"string"],[3690,"string"],[3694,"string"],[3698,"string"],[3702,"string"],[3710,"string"],[3722,"string"],[5506,"Submit for Meta's approval."],[3303,"Suggestions Cloodot surfaces to improve your AI agent and knowledge coverage."],[5717,"Sum up what you do in one sentence in the description."],[2073,"Summary cards"],[5177,"Summary cards"],[1552,"Summary stats"],[2095,"Supported ad formats:"],[3856,"Supported config types"],[5969,"Supported types include:"],[6167,"Supports WhatsApp markdown (`*bold*`, `_italic_`, `~strikethrough~`)."],[6184,"Supports WhatsApp markdown."],[4189,"Switch **AI search*&#x2A; off on the item's row to hide it. In card view, use the item's &#x2A;*⋯** menu → **Hide from AI search**."],[1785,"Switch between:"],[5751,"Switch on the **Team inbox** toggle in that row."],[5756,"Switch the toggle off to hide the inbox from the sidebar again. Conversations already routed to the team keep that assignment until you change it."],[2158,"Switch to the **Insights** tab."],[1740,"Switch to the **Snoozed** tab at the top of the conversation list to see everything you've set aside. You can open a snoozed conversation at any time and reply, re-snooze it, or resolve it without waiting for it to wake on its own."],[4244,"Sync catalogues"],[4240,"Sync Meta Commerce Manager catalogues into Cloodot so your AI can showcase products in conversations."],[5304,"Sync product catalogues from Meta Commerce Manager"],[5366,"Sync product catalogues from Meta Commerce Manager"],[5449,"Sync product catalogues from Meta Commerce Manager"],[5470,"Sync product catalogues from Meta Commerce Manager"],[6113,"Sync templates from WhatsApp"],[4249,"Sync the product catalogues you've set up in Meta Commerce Manager into Cloodot. Your AI Persona can then reference products inside WhatsApp conversations — sharing images, prices, and details where customers are asking."],[4236,"Sync your Shopify catalogue into Cloodot so the AI agent can answer product questions."],[6111,"Sync, create, and manage WhatsApp Business message templates for campaigns and automation."],[3896,"Syntax validity"],[741,"System trigger"],[2459,"Tab 1: Identity"],[2467,"Tab 2: Instructions"],[2469,"Tab 3: Procedures"],[2470,"Tab 4: Skills"],[2473,"Tab 5: CSAT"],[2474,"Tab 6: Advanced Settings"],[6129,"Table columns:"],[827,"Tag and route each client's conversations"],[1656,"Tags applied to this conversation."],[2919,"Take a different path per condition"],[2741,"Talk to someone"],[1619,"Talk to the founders"],[58,"Tap a swatch in the **Color palette** grid to set the accent color used across surfaces, borders, and interactive elements. Moss (green) is the default. Changes apply immediately."],[2944,"Tappable buttons your customers see beneath the agent's message — \"Track order\", \"Change address\", \"Speak to a team member\". They're offered at the point in the procedure where you put this entry."],[1242,"Target specific types of contacts (like \"VIP customers\" or \"Needs follow-up\")"],[3262,"Teach your AI agent about your business, and it answers customer questions for you. It handles repetitive work so your team can focus on conversations that need a human touch."],[2845,"Teach your AI agent to handle a specific customer scenario as one ordered list of steps, decisions, skills and quick replies."],[1834,"Team"],[5757,"Team assignment is separate from who owns the conversation:"],[4635,"Team created / updated / deleted"],[1858,"Team inbox"],[1957,"Team inboxes"],[1818,"Team Inboxes"],[1856,"Team inboxes are a second way to organize work. Personal views (`Mine`, `Others`, `Queued`) filter by **who owns** the conversation. Team inboxes filter by **which team queue** the conversation sits in. A conversation can be in a team inbox and still assigned to a specific agent at the same time."],[5747,"Team inboxes are available on the **Starter** plan and above — including Shopify-billed workspaces. On Basic, the toggle stays disabled and no team inbox appears."],[1868,"Team inboxes are available on the **Starter** plan and above. See Teams to turn one on, and AI Agent for how the AI can route handovers into a team automatically."],[1959,"Team inboxes let a group of agents work one shared queue, with conversations routed to the team rather than to an individual."],[5746,"Team membership is for organizing people. **Anyone with inbox access can open every team inbox** — visibility is not limited to that team's members."],[5625,"Teams"],[5721,"Teams"],[1945,"Teams — Enable team inboxes and write descriptions for AI routing"],[2656,"Teams — Enable team inboxes for automatic handover routing"],[5533,"Teams — Group members into named teams and enable shared team inboxes"],[5735,"Teams group organization members into named clusters you can manage in one place. With a team inbox enabled, a team also becomes a shared queue that conversations can be routed to — by hand or automatically when the AI hands over."],[4636,"Teams in your organization"],[5643,"Tell customers your typical response times so they know what to expect."],[2560,"Tell the agent how to behave. Think of it as training a new teammate — you're explaining how you want them to handle different situations."],[2475,"Temperature"],[5483,"Template rejected"],[5498,"Template usage and expiration dates"],[419,"Templates"],[5392,"Templates are missing after migration"],[432,"Templates marked **Ready to publish** work the moment you create them — tweak the copy to match your voice and publish. Templates marked **Needs setup** tell you exactly what to fill in first (an endpoint URL, an AI persona)."],[1046,"Templates must be approved by WhatsApp first. Check the status in your WhatsApp Templates settings."],[980,"Templates with a WhatsApp Flow button work like any other — recipients tap the button to fill the form right inside WhatsApp, submissions land in the Inbox, and the WhatsApp Flow Submitted trigger can automate on the answers."],[414,"Temporarily stopped. Can be resumed anytime."],[1219,"Terms to know"],[372,"Test a workflow"],[2867,"Test before you deploy"],[3109,"Test each pair: &#x2A;\"If a customer says X, which block should fire — and only that one?\"*"],[3408,"Test in a conversation — try \"check the status of order ORD-12345\"."],[6418,"Test in a different browser — Chrome, Firefox, Safari, or Edge."],[2480,"Test in the playground"],[2625,"Test in the playground before deploying"],[4516,"Test in the playground to see how the agent responds"],[2662,"Test in the playground until you're happy"],[4231,"Test it in the playground — ask the agent about the products you added."],[2616,"Test new ideas without risking your working setup"],[4381,"Text"],[3504,"Text content displayed to the end user"],[3807,"Text of the most recent customer message, in full."],[3484,"Text returned to the AI as context for its reply"],[5886,"Text, Number, Date, Boolean"],[6362,"That account is connected to another workspace. Disconnect it there, or connect a different account."],[6353,"That name is taken. Try:"],[4325,"That's it — it's now an FAQ your agent can use."],[4148,"That's it — your collection is ready for items."],[2899,"That's the order your agent reads it: first *when this applies*, then *what happens*."],[3013,"That's why clear descriptions, distinct boundaries between procedures, and well-chosen example messages matter. Overlapping procedures or vague descriptions are the most common reason quick replies don't appear when you expect them."],[2733,"The **@Order status** chip is the difference between a condition the agent can *check* and one it has to guess at. The **Otherwise** arm is what stops an unexpected status turning into an invented answer."],[5818,"The **Add Canned Response** drawer opens with:"],[6203,"The **Add Card** button shows the count (e.g. \"Add Card (2/10)\"). Minimum 2 cards, maximum 10."],[1117,"The **All Contacts** view is your main contact list — a table where you can search, filter, edit, and export every contact in your workspace."],[4255,"The **catalogue name**"],[4196,"The **Displays** column on the Catalog tab counts how many times the agent put an item from each collection in front of a customer over the last 30 days, with a sparkline of the daily shape behind it. Open a collection and every item row carries the same reading over the last 14 days."],[5196,"The **Distribution** bar shows how tracked metrics are spread across statuses — a quick way to tell whether one or two items are nudging you into warning territory, or whether something more systemic is going on."],[5607,"The **Invitations** tab lists invites that have been sent but not yet accepted."],[5597,"The **Members** tab shows each active member with:"],[5197,"The **Metrics** grid shows each signal Meta is reporting. For every metric:"],[4256,"The **number of products** it contains"],[5187,"The **phone number** and **channel name** (for example, `+1 555-123-4567 · Sales Channel`)"],[1352,"The **Segment** column shows which segment each contact matched, so a mixed\nlist stays easy to read."],[1278,"The **Segment** filter on the **All Contacts** table"],[1276,"The **Segments** tab under Contacts (the full list)"],[708,"The **Simple API Request*&#x2A; node calls an external service directly — no code. It isn't in the left sidebar; add it from the command bar with **⌘K**."],[580,"The **Simple API Request*&#x2A; node calls external services directly — no code required. Add it from the command bar (**⌘K**); it isn't in the left sidebar."],[697,"The **Variable** field reads any value produced earlier in the run by dotted path — an AI-extracted field (`ai_extraction.extractedData.sentiment`), a webhook payload value (`trigger.payload.total`), or any step output. Its `is greater than` / `is less than` operators compare numerically, so you can branch on amounts, counts, or scores."],[6088,"The **WhatsApp Flow Submitted** trigger fires every time a customer completes a flow in a conversation — whichever surface sent it. Use it to route, label, notify, or write the answers into contact fields."],[1185,"The &#x2A;\"Moved by … · \\[time]\"* line on a card tells you who last moved that deal\ninto its current stage, and when."],[5029,"The account is Business or Creator"],[5025,"The account is connected to another workspace. Either:"],[4939,"The account is linked to another workspace. Disconnect it there first."],[2550,"The agent decides a handover is needed (custom or built-in conditions)."],[2639,"The agent is assigned to handle conversations"],[3078,"The agent keeps falling back to a generic answer"],[4345,"The agent looks for matching FAQs."],[2645,"The agent may not have enough info to answer confidently. Try:"],[4172,"The agent searches your collections, finds the most relevant items, and presents them as a visual carousel in the conversation. Customers can scroll through items, see images and descriptions, and tap buttons to take action."],[2524,"The agent understands messages in any language, but you choose which languages it responds in. Pick the ones your customers actually speak."],[2640,"The agent usually needs more information. Try:"],[6001,"The AI agent can send uploaded documents on its own:"],[2608,"The AI agent needs incoming message credits to respond. When credits run out:"],[1718,"The AI agent recognises the match and sends the document automatically."],[6007,"The AI agent recognizes the match and sends the pricing document automatically."],[6087,"The AI agent sees the submitted answers as conversation context too, so its replies and extractions can use them."],[6037,"The AI agent uses this text to decide when to auto‑apply the label."],[5755,"The AI can automatically route handovers into it when a team's description matches the reason for escalating (see AI Agent → Handover)"],[3280,"The AI searches this content to answer questions."],[1594,"the API endpoint that was called"],[1540,"The API returns **429 Too Many Requests**:"],[4593,"The Audit Log records every settings change made in your organization — who made it, when, and what the value was before and after."],[1204,"The board also refreshes whenever you return to the tab, so you're always\nlooking at the latest pipeline."],[1181,"The board shows one column per stage, each with a colored dot, the stage name,\nand a badge counting the contacts in it."],[6215,"The bottom action bar shows how many are selected."],[3253,"The building blocks"],[998,"The campaign list shows each campaign's name, status, and performance at a glance."],[6096,"The campaign that sent the flow, for campaign sends."],[5828,"The canned response is saved for your organization."],[5847,"The canned responses are permanently removed from your organization."],[2406,"The card shows whether the connection is live. Click it to change settings or to disconnect."],[4562,"The cards at the top connect a tool to Copilot with nothing to fill in:"],[4528,"The cards at the top connect popular tools with zero configuration:"],[4266,"The catalogue name in the header"],[3803,"The channel record's ID. `channelType` / `channelName` / `channelReference` describe the same channel."],[4008,"The channel type and name (e.g. WhatsApp)"],[2638,"The channels are connected"],[1702,"The chat window is where you read and reply to a conversation. The composer at the bottom holds the reply box and the actions that go with it — canned responses, documents, emoji, and voice notes. The header carries conversation-level actions like snooze and resolve."],[1813,"The chats list is the column of conversations beside the chat window. It carries the status tabs, filters, search, and right-click actions."],[6048,"The clearer the description, the better the tagging."],[1719,"The clearer your titles and descriptions, the better the agent gets at picking the right document. Upload and manage documents under Presets → Documents."],[1024,"The clicks histogram shows *when* people are tapping buttons — useful for spotting timing patterns."],[3409,"The Cloodot MCP server lets you manage SkillSets from any MCP-compatible client — Claude Code, Cursor, Windsurf, or any tool that speaks the Model Context Protocol."],[3981,"The code **can make network requests** to external servers"],[3811,"The collection items most recently shown to this customer, in display order, up to 10. Absent when nothing has been shown. See below."],[314,"The common pairing is **Simple API Request → AI Extraction**: fetch an order, an invoice, or a CRM record, then pull the two or three values you actually need out of the response into named fields. Large responses are truncated at 12,000 characters before the model reads them."],[1477,"The complete REST API reference"],[4884,"The connection flow"],[1725,"The conversation leaves your **Open** inbox right away and sits in the **Snoozed** tab until it wakes. It stays assigned to whoever owned it — snoozing never hands it off."],[1730,"The conversation moves back to **Open**."],[1831,"The conversation sidebar"],[5655,"The core details that identify your organization and control how it operates."],[1354,"The count badge in the header shows how many contacts are in view across all\nselected segments."],[924,"the current state of the invoice"],[2697,"The custom fields you want to check"],[4180,"The customer never repeats a product name, and you never maintain a second catalogue inside a skill. This is why first-party skill sets don't search products: that's this feature's job, and doing it twice would give one question two answers."],[4004,"The customer's details, when available"],[1919,"The customer's name, avatar, phone number, and email. From here you can:"],[1650,"The customer's profile — name, channel identity, and contact details."],[4744,"The customer's response threads back into the same conversation"],[3372,"The Dashboard provides a visual editor with code validation, schema editors, and AI-powered fix suggestions."],[920,"the date the invoice was issued"],[2853,"The description"],[3168,"The description is probably too generic, missing key phrasings, or overlapping with another block. Try:"],[2905,"The description is required. If you leave it blank, matching will be unreliable."],[3082,"The description is your note to the agent about **when*&#x2A; to follow this block. It isn't the instructions themselves. It's the answer to: &#x2A;\"What kind of customer message should make my agent use this block?\"*"],[3435,"The Developer API is available at `https://developers.cloodot.com`. All endpoints require an API key sent via the `x-api-key` header."],[1476,"The Developers page links to the full **API Documentation**, where you'll find:"],[5981,"The document appears in the table with its title, description, and preview."],[4709,"The email channel is rolling out per workspace. If **Email** isn't listed as a channel option, it isn't enabled for your workspace yet — contact support and we'll turn it on."],[610,"The error workflow receives failure details as variables — `{{trigger.failedWorkflowName}}`, `{{trigger.error}}`, `{{trigger.failedRunNumber}}`, and `{{trigger.conversationId}}` when the failed run involved a conversation. Error workflows never trigger other error workflows, so a broken alert can't cascade."],[723,"The events that start a workflow — one per workflow — and the variables each one hands to the steps that follow."],[1467,"The expiration date, or \"Never\""],[4299,"The feedback loop"],[2902,"The field at the top of the card is the most important one — it tells your agent which customer situations should activate this procedure."],[4436,"The file is processed and indexed — give it a moment to finish."],[2677,"The finished procedure"],[6260,"The form asks for:"],[1217,"The four contact views"],[1461,"The friendly label you gave the key"],[1454,"The full key value appears in a dialog with a **Copy** button."],[573,"The full operator-per-field breakdown lives in the Logic & flow nodes reference."],[5823,"The full reply text that will be inserted in conversations."],[4696,"The Gmail confirmation email never showed up"],[2160,"The headline counts every time the agent showed an item to a customer over the window, and compares it with the period immediately before, so a number has a direction and not just a size."],[2123,"The headlines table ranks the top 20 ad headlines by message count. Use it to:"],[1076,"The importer auto-detects common column names. Headers like `full_name`, `email_address`, or `phone_number` (and similar variations) are matched automatically."],[3801,"The inbound message that triggered this turn. Absent on runs with no inbound message."],[1890,"The inbox supports every message type your channels offer:"],[1943,"The inbox updates live. New messages push conversations to the top of the list, unread counts update, and messages appear in open conversations — no refresh needed."],[2169,"The individual items customers saw most often, with:"],[6366,"The Instagram account linked to a Facebook Page"],[2855,"The instructions"],[1486,"The integration genuinely needs broad access across resources."],[5615,"The invitee gets an email with a join link. Once they accept, they show up in the **Members** tab with the assigned role."],[918,"the invoice ID"],[4655,"The IP address the change came from is shown underneath when it was recorded."],[1600,"the IP the request came from"],[6062,"The labels are removed from your workspace and no longer available to apply."],[2700,"The labels you want to check"],[5190,"The linked **WhatsApp Business Account**"],[2961,"The list is grouped, in this order — scroll for the ones below the fold:"],[5829,"The list refreshes to show the new entry."],[5839,"The list updates with the new title/content."],[4607,"The log loads the most recent entries first. Use **Load more** at the bottom to go further back."],[1558,"The logs table"],[6166,"The main text the customer reads."],[5426,"The migration runs through Meta's **Embedded Signup** window — the same wizard used for new numbers. Cloodot detects that the number already exists on the API and routes you into the migration path automatically."],[990,"The more relevant the message, the better it performs."],[2547,"The more specific your conditions, the better your agent will know when to hand off."],[3301,"The more you teach it, the more helpful it becomes. Start small, watch what customers ask, and keep building."],[5416,"The most common cause of a failed migration is **two-step verification still being enabled** on the number. WhatsApp won't migrate a number between Solution Providers while 2FA is on. Disable it first. (Meta — Two-step verification)"],[2705,"The most common support question there is, and a good first procedure: it asks for something, looks it up, decides on the answer, then offers the customer somewhere to go next."],[1423,"The name is taken by another workspace. Add something unique — a location, number, or business-specific word."],[5893,"The new field appears in the Contact Fields table and becomes available in places like the Contacts table and contact sidebars."],[5921,"The new field appears in the Conversation Fields table and can be used in analytics, filters, and contact/conversation views that support conversation custom fields."],[6045,"The new label appears in the Labels table and becomes available throughout the app."],[5275,"The next step depends on whether your number is already on the API."],[6379,"The number must have been active on WhatsApp Business App for at least 7 days."],[2340,"The number of answered FAQ articles currently in your library."],[4200,"The number of collections you can create depends on your plan:"],[5414,"The number's current **two-step verification PIN disabled** (see Step 1)"],[955,"The numbers"],[5462,"The OBA badge migrates with a partner-to-partner move, but does **not** transfer between the WhatsApp Business *app* and the API — those require a separate verification"],[4622,"The org-wide model tier for customer-facing replies"],[5691,"The Organization ID can't be changed."],[5195,"The page auto-refreshes every minute."],[4472,"The page has been moved or removed"],[879,"The page has four tabs: **Billing**, **Usages**, **Alerts**, and **Invoices**."],[4851,"The Page is already linked to a workspace. Disconnect it there first, or connect a different Page."],[4254,"The page lists every catalogue synced to your workspace, with:"],[4465,"The panel also shows the last crawl time and when the next is due."],[796,"The panel shows the **endpoint URL** and a **signing secret**. By default every request must be signed (HMAC-SHA256 — the panel shows exactly how)."],[2832,"The pattern is the same every time: &#x2A;*ask for the identifier → look it up → decide on what came back → offer the next action.**"],[1528,"The per-IP cap spans every tier, so calls from a single IP address add up to **200 requests/min in total** — you can't reach 200 reads *and* 200 writes from one machine. Spread heavy workloads across multiple sources, or space requests out over the window."],[2289,"The percentage of **Positive** responses (4 and 5 stars) out of all responses — the industry-standard way to measure customer satisfaction."],[3272,"The personality your AI uses — tone, style, and behavior. Make it professional, friendly, casual, or whatever matches your brand."],[5287,"The PIN step is skipped and you go straight to payment setup."],[3023,"The playground tests the persona **as you have it on screen**, unsaved edits included — so you can try a change before committing to it. Customers only ever see the version you **Save & Deploy**."],[2816,"The procedures above are retail, but the shape isn't:"],[2685,"The Procedures page explains what each kind of entry does. This page is the other half: three finished procedures, built in order, with the reasoning for why each entry sits where it does."],[6100,"The raw send token, if you need it for external correlation."],[6295,"The reset link expires after a while. If yours has, request a new one."],[713,"The response is stored on the step, so downstream nodes can read `{{<step>.response.body}}`, `{{<step>.response.status}}`, and header values — pull a value out of the response with a Decision node's **Variable** condition, or drop it into a later message."],[1918,"The right sidebar shows context about the current conversation. Drag sections to reorder them to match your workflow."],[5541,"The sections below are a quick reference. Follow any link above for full detail."],[6231,"The security checkbox"],[225,"The session ends immediately. That device needs to sign in again."],[2338,"The share of incoming questions that already have an answer in your FAQ. A high number means your knowledge base is doing its job; a dip points to coverage gaps."],[1627,"The share of today's conversations your AI agent resolved on its own — shown as a percentage and a count (for example, \"12 of 45 conversations\"). Tells you how much your AI agent is offloading from the team."],[1646,"The sidebar sits to the right of the chat window and holds everything about the conversation that isn't a message — who owns it, how it's tagged, and what you know about the customer."],[4473,"The site is temporarily down or rate-limiting requests"],[2457,"The six configuration tabs"],[2819,"The skill becomes"],[3974,"The skill code uses these values to call external APIs and return results to your AI agent."],[2873,"The skill I want isn't in the list"],[3980,"The skill set code **can read your secrets** during execution"],[4070,"The Skill Set is now available for your agent to use."],[3004,"The skill's definition in **Skill Sets** (or in the skill's handler `response.buttons`)"],[2694,"The skills you want to run"],[2119,"The source type table breaks messages down by the ad format that drove them. Typical entries:"],[6101,"The standard conversation context — `{{trigger.conversationId}}`, `{{trigger.contactName}}`, `{{trigger.contactPhone}}`, and friends — is there as well."],[108,"The status line shows the current state:"],[241,"The steps that do the work — send messages, manage conversations, route, apply AI, and keep your CRM in sync — with the parameters and outputs of each."],[1120,"The table lists every contact in your workspace."],[1156,"The table shows a fixed number of contacts per page (e.g. 10 per page). Use **Previous / Next** or the page numbers at the bottom to navigate. The footer shows the total number of contacts found."],[5812,"The table shows:"],[5753,"The team appears under **Team Inboxes** in the left sidebar, with an open-conversation count"],[1654,"The team it's routed to. Only shown on plans that include team inboxes."],[1652,"The teammate who owns this conversation."],[1039,"The template is approved (not pending or rejected)"],[6098,"The template whose Flow button opened the flow, when known."],[4006,"The text of the customer's most recent message"],[2950,"The text on the button — what the customer sees"],[1797,"The timeline loads in batches as you scroll. Click **Load More Sessions*&#x2A; to pull in the next set. At the end, you'll see &#x2A;*\"You've reached the end of the sessions.\"**"],[880,"The top of the tab shows:"],[922,"the total in your account currency"],[2116,"The trend chart plots ad message volume over time. Switch between daily, weekly, and monthly with the granularity selector."],[6102,"The trigger fires for every submission; branch on the answers with a **Decision** node using a **Variable** condition. For example, a service-booking flow:"],[480,"The trigger's panel shows the endpoint URL and a signing secret. By default\nevery request must be signed (HMAC-SHA256 — the panel shows exactly how). If\nyour sender can't sign requests — a simple script or a no-code tool — switch\noff **Require signed requests** in the panel. Anyone who knows the URL can\nthen trigger the workflow, so treat the URL like a password."],[568,"the triggering message — equals, contains, starts with, ends with"],[4176,"The two join up on their own. Every item the agent shows carries a reference — the product's ID in whatever system feeds the collection — and the agent passes that reference to the skill it calls next. So a conversation runs:"],[2895,"The two live on different tabs. The **Instructions** tab is for the general guidance; its editor shows only that. Underneath it, a line tells you how many procedures you have and links to the **Procedures** tab, which is where every procedure is written."],[2712,"The two negatives matter more than they look. Refunds and shipping costs are both *about orders*, and without them they'd compete with this procedure on every mention of a parcel."],[5989,"The underlying file remains the same; only metadata (title and description) is updated."],[5840,"The updated canned response will be used the next time agents insert it in conversations."],[4471,"The URL is behind a login or paywall"],[4474,"The URL returns a non-HTML response"],[572,"the value of a variable from earlier in the workflow (with numeric `greater than` / `less than` too)"],[6269,"The verification link is valid for 1 hour. If it expires, sign in and we'll send a fresh one."],[1842,"The view selector at the top of the conversation list switches between views. Each view shows a count of open conversations, so you can tell what needs attention at a glance."],[1338,"The view updates as soon as you change the selection, and your choice is\nremembered."],[5460,"The WABA is likely owned by your **current BSP** — ask their support to disable 2FA (see Step 1)"],[5441,"The WhatsApp Business API requires a payment method in Meta Business Suite (conversation-based pricing)."],[5256,"The WhatsApp Business API requires a payment method in Meta Business Suite. This is Meta's requirement, not Cloodot's — you'll need to add one before you can send messages."],[5293,"The WhatsApp Business API uses conversation-based pricing, so a payment method is required."],[5006,"The wizard returns with a success message, and the Instagram channel appears in your channels list. New DMs start arriving in your inbox."],[344,"The workflow editor"],[4350,"The workflow:"],[341,"The Workflows page"],[2871,"The wrong procedure keeps matching"],[2724,"Then"],[2709,"Then add example messages in the customer's own words. Positive ones on the tick row, negative ones on the ban row:"],[4898,"There are two entry points, depending on whether you already have a channel connected."],[6079,"There is nothing to configure. A template with a Flow button works everywhere templates work:"],[4209,"There's no limit on the number of items within each collection — add as many as you need."],[315,"These actions operate on a **contact**, so they work under any trigger — including webhooks, the classic \"external CRM fired a webhook → mirror the contact\" flow."],[3122,"These are two completely different conversations — they should be two separate blocks. Combining them confuses the agent and produces vague matches for both cases."],[3995,"These checks do not protect secrets from being read by skill set code — see the warnings above."],[1985,"These guides are ordered the way you'll actually use Cloodot: get set up, work your inbox every day, hand the repetitive parts to AI, reach out proactively, then measure what happened."],[2910,"These sharpen matching when the description alone isn't enough. Add a few natural phrases from real conversations — the way customers actually write."],[2743,"These sit at position **4** — last — because they only make sense once the customer has an answer. Put them at 1 and you offer \"Track my order\" before anything has been looked up."],[5874,"They live on a single settings page with two tabs."],[2267,"They rate their experience from 1 to 5 stars."],[5848,"They will no longer appear in the **Insert Canned Response** menu in conversations."],[5806,"They're managed at the organization level and can be inserted directly into any reply."],[386,"Think \"if this happens, then do that\" — with the power to chain steps, branch on conditions, wait for the right moment, and call external services."],[4137,"Think of a collection as a mini storefront inside your chat. Customers browse, tap, and take action without ever leaving the conversation."],[3083,"Think of it as a sticky note on a folder of instructions:"],[1511,"Third-party apps, MCP clients"],[1399,"This choice sets starting defaults only. You can customize everything later."],[6040,"This color is shown anywhere the label appears."],[4356,"This feedback loop is why checking unanswered questions matters. Each one you handle makes the agent more capable."],[5398,"This guide covers migrating a number currently connected to another &#x2A;*Business Solution Provider (BSP)**. For a brand-new number, or one that's only ever been on the WhatsApp Business app, see Connect WhatsApp."],[5401,"This is a BSP-to-BSP migration through Meta's official Embedded Signup flow. It is **not** the same as deleting and re-registering a number, and it does not require deleting your account."],[5424,"This is a routine migration request, and reputable BSPs will action it."],[2554,"This is different from routing a conversation to a team by hand in the inbox: **manual routing keeps the current agent**; **AI handover clears the assignee** and transfers ownership to the team (or the queue)."],[2718,"This is position **1**. \"If you don't already have it\" is doing real work — without it the agent asks customers to repeat something they gave two messages ago."],[2721,"This is position **2** because the skill needs the order number, and position 1 is where you asked for it."],[1455,"This is the **only time** Cloodot shows the full key. Copy it somewhere safe before closing the dialog — if you lose it, delete the key and create a new one."],[3817,"This is what lets a skill set stop duplicating the platform. Catalogue search\nbelongs to Collections — synced, embedded,\nrendered per channel and measured. A skill set is for what a synced catalogue\ncannot know: live stock, a real cart, a booking, an order's status."],[2972,"This is what turns a description of a condition into a condition your agent can actually check:"],[3118,"This matches almost anything, so the agent can't use it confidently. It'll likely be skipped."],[4614,"This matters most for settings an AI agent can reach on its own, like auto-resolve."],[941,"This page is being written. In the meantime, ask us at support\\@cloodot.com."],[1814,"This page is being written. In the meantime, ask us at support\\@cloodot.com."],[1956,"This page is being written. In the meantime, ask us at support\\@cloodot.com."],[1960,"This page is being written. In the meantime, ask us at support\\@cloodot.com."],[2391,"This page is being written. In the meantime, ask us at support\\@cloodot.com."],[3305,"This page is being written. In the meantime, ask us at support\\@cloodot.com."],[4238,"This page is being written. In the meantime, ask us at support\\@cloodot.com."],[5858,"This page is being written. In the meantime, ask us at support\\@cloodot.com."],[114,"This page picks *how* you can be notified. To choose *which* events fire — and on which channel — use the Notification Triggers grid on the same page."],[1735,"This rides on your **Conversation status changes** notification setting, so you control how it reaches you (browser push, in‑app, or both) under Notification Triggers. If the conversation was snoozed while unassigned, everyone who has that setting on is notified instead."],[1932,"This section only appears when your plan includes team inboxes and at least one team has its inbox enabled. See Teams to set one up."],[285,"This send is independent of the built-in AI agent — if a persona is assigned, its reply still goes out, and on a new conversation it often lands *before* this step runs. Use a workflow message to complement the agent, and see Workflows and the built-in AI agent if you need the workflow to own the response."],[1392,"This sets sensible defaults for your AI agent and business hours. Pick the closest fit:"],[228,"This signs you out of every device except the one you're using right now."],[1713,"This way agents reuse approved documents — FAQs, policies, catalogues — without re-uploading every time."],[2322,"This Week"],[1563,"Three cards at the top give you a quick health check:"],[1624,"Three cards at the top summarize the day so far."],[5191,"Three cards give a 10-second view:"],[893,"Three cards show how much of each credit allowance is left — \"remaining out of\" your included total, with a progress bar:"],[888,"Three cards show remaining credits:"],[2665,"Three complete procedures, built one entry at a time — order tracking, returns, and booking — that you can adapt to your own business."],[4603,"Three filters sit above the table:"],[3058,"Three rules for writing good descriptions"],[4025,"Three tabs on the page"],[89,"Tick a box to be notified of that event on that channel."],[6214,"Tick the checkboxes for the templates you no longer need."],[1513,"Tier"],[2070,"Time range"],[2184,"Time range"],[2317,"Time range"],[2367,"Time range — today, last 7 days, this month, custom"],[2948,"Tips"],[4247,"Tips"],[4783,"Tips"],[4978,"Tips"],[5072,"Tips"],[5245,"Tips"],[5701,"Tips"],[2487,"Tips for a great agent"],[1060,"Tips for a smooth import"],[959,"Tips for better campaigns"],[4399,"Tips for better results"],[4295,"Tips for good FAQs"],[3193,"Tips for good results"],[4124,"Tips for great collections"],[3074,"Tips for great descriptions"],[382,"Tips for reliable workflows"],[2868,"Tips for well-configured procedures"],[885,"To cancel, click **Cancel Subscription** under your current plan summary. You can cancel immediately or at the end of the billing period."],[2612,"To check remaining credits, go to **Settings** → **Billing**."],[5939,"To enter values for an individual conversation or contact, use the **Custom Fields** section of the chat sidebar."],[2555,"To get accurate auto-routing:"],[4194,"To hide several at once, select the items and choose **Hide from AI search** in the action bar. Switching an item back on re-indexes it, so give it a moment before it starts appearing in searches again."],[1188,"To move several deals at once:"],[6106,"To react to one specific flow only, add a condition on `trigger.templateName` (or `trigger.campaignId` to scope to a single campaign)."],[1668,"To remove one, click the &#x2A;*×** on the tag."],[2901,"To remove one, open its &#x2A;*⋯** menu and choose **Delete procedure**."],[501,"To stop infinite loops, certain actions are blocked based on your trigger. For example, a workflow triggered by \"Label Added\" can't include an \"Add Label\" action. The same rule applies to other matching trigger-action pairs."],[333,"To stop infinite loops, some actions are hidden based on your trigger. A workflow triggered by **Label Added** can't **Add Label**; **Conversation Resolved** can't **Resolve Conversation**; **Contact Stage Changed** can't **Change Contact Stage**; and so on for each matching trigger–action pair."],[6064,"To tag an individual conversation, use the **Labels** section of the chat sidebar."],[5660,"To update:"],[1625,"Today's conversation count next to your 7-day daily average. A quick way to tell whether today is busier or quieter than usual."],[1614,"Today's pulse"],[5924,"Toggle **AI Extraction** on/off with the switch for quick changes."],[2586,"Toggle on to enable experimental AI features for improved responses. The setting applies per persona, so you can try it on one agent without affecting the rest."],[3063,"Too generic"],[2497,"Too many handoffs"],[4303,"Too many unanswered questions"],[3412,"Tool"],[3750,"Tool call flow"],[4268,"Tools to search, filter, and open product details"],[348,"Top action bar"],[2076,"Top ad headlines"],[5123,"Top Left"],[5122,"Top Right"],[3100,"Topics are too short and too broad — they could apply to almost any message. Situations give the agent something concrete to match against."],[2321,"Total FAQs"],[1245,"Track contacts as they move through a sales or lifecycle pipeline"],[5306,"Track conversation costs and usage"],[2352,"Track conversation performance, campaigns, ads, and AI coverage with Cloodot analytics."],[2315,"Track how well your FAQs are answering customer questions and see where you have coverage gaps."],[2326,"Track how your FAQ library is doing — answer rate, new unanswered questions, and how the knowledge base is growing."],[2065,"Track messages from click-to-message ads across WhatsApp, Instagram, and Facebook."],[2737,"Track my order"],[2762,"Track my order · Change delivery address · Talk to someone"],[5015,"Track per-account analytics"],[4826,"Track per-Page analytics"],[2199,"Track session volume, agent performance, customer sentiment, and weekly traffic patterns in one place."],[2180,"Track sessions, agent performance, sentiment, and traffic patterns."],[939,"Track what your workspace has consumed against your plan limits."],[427,"Triage with AI — extract sentiment and urgency, star the urgent ones"],[882,"Trial end date and days remaining (if on a trial)"],[453,"Trigger"],[1727,"Trigger"],[587,"Trigger actions in other tools on specific events"],[716,"Trigger an action in another tool on a specific event"],[722,"Trigger nodes"],[6070,"Trigger variables"],[6069,"Trigger workflows from submissions"],[6103,"Trigger: **WhatsApp Flow Submitted**"],[349,"Triggers"],[666,"Triggers and actions cover *what happens*; logic and flow nodes control *how the workflow moves* — splitting a path in two, pausing, ending a branch, or reaching out to another service."],[86,"Triggers are a grid:"],[2029,"Triggers, Actions, Logic nodes — The building blocks"],[960,"Troubleshooting"],[1379,"Troubleshooting"],[2081,"Troubleshooting"],[2194,"Troubleshooting"],[2494,"Troubleshooting"],[2869,"Troubleshooting"],[3075,"Troubleshooting"],[3337,"Troubleshooting"],[4130,"Troubleshooting"],[4300,"Troubleshooting"],[4403,"Troubleshooting"],[4694,"Troubleshooting"],[4777,"Troubleshooting"],[4887,"Troubleshooting"],[4973,"Troubleshooting"],[5076,"Troubleshooting"],[5238,"Troubleshooting"],[5389,"Troubleshooting"],[5482,"Troubleshooting"],[6232,"Troubleshooting"],[6316,"Troubleshooting"],[6317,"Troubleshooting for common problems in Cloodot."],[4854,"Try a different browser"],[5034,"Try a different browser"],[5353,"Try a different browser"],[6414,"Try a different browser."],[1143,"Turn **Live** on to auto-refresh the list every few seconds and keep the table in sync with incoming conversations. Turn it off to work on a stable snapshot."],[5422,"Turn **Two-step verification** **off**"],[839,"Turn a submitted booking form into a confirmation and a hand-off."],[4387,"Turn auto-crawl on"],[2556,"Turn on **Team inbox** for the teams that should receive escalations (Teams)"],[6046,"Turn on AI Extraction, write a clear description, and the AI tags matching conversations automatically."],[2580,"Turn on customer-satisfaction surveys for this agent. Customers can then rate the conversations it handles, and the results feed into your CSAT dashboard."],[67,"Turn on each delivery method:"],[4735,"Turn on forwarding, paste your Cloodot address, and choose whether to keep a copy"],[3235,"Turn on one-click integrations in Copilot Settings for Shopify or Meta Ads."],[5726,"Turn on the team inbox"],[101,"Turn on the ways you can be notified — browser push and email."],[4699,"Turn your support email into a Cloodot channel. Forward messages from an address like `support@yourcompany.com` to the dedicated inbox Cloodot gives you, and every email lands in your shared inbox next to WhatsApp, Instagram, Facebook, and WebChat."],[2193,"Turning insights into action"],[5218,"Two connection paths"],[3172,"Two descriptions are likely too similar. Pick a message that's matching the wrong block and decide which block *should* handle it. Then narrow the other block's description so it no longer applies to that case."],[3039,"Two descriptions are probably too similar. Open both procedures side by side, find a message that's matching the wrong one, and narrow the other description so it no longer applies. Add **negative examples** to the procedure that *shouldn't* fire."],[981,"Two options:"],[807,"Two ready-to-build workflow recipes for each industry Cloodot serves — with the exact nodes to wire up."],[3814,"Two rules make this reliable:"],[3065,"Two situations crammed in"],[6220,"Two ways to sign up"],[5465,"Two-step verification — why two-step verification must be disabled before migration and re-set afterward"],[5330,"Two-step verification is required by the WhatsApp Business API"],[5417,"Two-step verification must be **off** before Cloodot can claim the number."],[5393,"Two-step verification setting is greyed out"],[3476,"Type"],[3536,"Type"],[3583,"Type"],[3631,"Type"],[3674,"Type"],[3686,"Type"],[2960,"Type &#x2A;*@** anywhere in a step, a decision or a note to point at something the *conversation itself* holds. Pick from the list and it drops in as a chip:"],[2940,"Type &#x2A;*@*&#x2A; and pick the skill from the list, then keep typing to say what to run it with or what to do with the result — it's all one sentence: &#x2A;@get-order using **Order number**, then confirm the address.*"],[1705,"Type `/` at the **start of a line** or **right after a space**. The menu opens with a parent action called **Insert Canned Response**, and your organization's canned responses listed under it."],[6258,"Type in your email address"],[1569,"Type into the &#x2A;*\"Search logs by path...\"** box to filter by API endpoint."],[1884,"Type into the composer at the bottom. From there you can:"],[1789,"Type into the search box to match session summaries, contact names, and contact emails."],[4330,"Type the question and the answer."],[6272,"Type your password"],[3198,"Type your question into the message box at the bottom and hit Enter. Copilot understands natural language — no special syntax."],[5137,"Type your reply and send — it appears in the visitor's chat widget"],[4287,"Unanswered"],[1852,"Unassigned conversations waiting to be picked up"],[5810,"Under **Presets**, select **Canned Response**."],[85,"Under **Settings → Notifications**, the **Notification triggers** section picks *which* events notify you and *through which channel*."],[106,"Under **Settings → Notifications**, the **Notification types** section turns on the ways you can be notified."],[4713,"Under &#x2A;*\"No channels connected\"**, click **Add a messaging channel**"],[4797,"Under &#x2A;*\"No channels connected\"**, click **Connect Facebook** (blue icon)"],[4992,"Under &#x2A;*\"No channels connected\"**, click **Connect Instagram** (red icon)"],[5095,"Under &#x2A;*\"No channels connected\"**, click **Connect WebChat** (purple icon)"],[5264,"Under &#x2A;*\"No channels connected\"**, click **Connect WhatsApp** (green icon)"],[3470,"Uninstall a SkillSet"],[1537,"Unix timestamp when the window resets"],[1349,"Unlimited"],[2283,"Unsatisfied"],[246,"Unstar Conversation"],[935,"Until your workspace has been billed once, the tab reads &#x2A;*\"No invoices yet.\"** Check back after your first billing cycle, or open Billing & Plans to review your subscription."],[3159,"Up to **20 negative examples** per block"],[3158,"Up to **20 positive examples** per block"],[5978,"Up to **300** characters."],[3657,"Up to 3 app names or catalog slugs, e.g. `[\"Shopify\", \"Cal.com\"]`"],[3809,"Up to the last 10 customer and assistant turns, oldest first, each truncated to 400 characters. Text only — attachments and tool traffic are excluded, and these carry no message IDs. Call the API with `conversationId` if you need the durable record."],[5864,"Update a contact custom field"],[5868,"Update a conversation custom field"],[3780,"Update a CRM record"],[6014,"Update a label"],[3455,"Update a SkillSet"],[4340,"Update answers when things change"],[2624,"Update based on real conversations"],[3473,"Update config values"],[3433,"Update configuration values for an installed SkillSet"],[261,"Update Contact"],[5951,"Update document details"],[4494,"Update entries when things change"],[1144,"Update fields directly in the table:"],[5718,"Update if your business name or focus changes."],[4129,"Update regularly"],[3417,"Update SkillSet metadata"],[5836,"Update the **Content** (2–1000 characters)."],[5987,"Update the **Description**."],[5835,"Update the **Title** (3–48 characters)."],[5700,"Update the description"],[5899,"Update the description."],[10,"Update the display name teammates see."],[5698,"Update the name"],[5776,"Update the name or description."],[5544,"Update the workspace name and a short description of your business."],[148,"Update your account password."],[6416,"Update your browser."],[5697,"Update your organization's display name and description."],[170,"Update your password periodically."],[205,"Update your password periodically."],[320,"Updates a contact's details and custom fields. Blank values keep the current data."],[5903,"Updates apply everywhere that field is used. Existing values are kept unless you change or remove them manually."],[1084,"Updates existing contacts with the new data from your CSV"],[2642,"Updating your FAQs"],[4434,"Upload a **PDF, CSV, or Excel** file and give it a title."],[5950,"Upload a document"],[141,"Upload a recognizable avatar."],[5948,"Upload and manage shared documents that agents and AI can send in conversations."],[1709,"Upload PDFs, images, price lists, and policy documents once, and send them in any conversation without hunting for the file."],[4162,"Upload your CSV (up to 10 MB, up to 1,000 rows)."],[3554,"URL opened when the card is tapped"],[3570,"URL to open (for `web_url` type)"],[5888,"URL, Email, Phone"],[3955,"URLs (logo, privacy, terms) are valid if provided"],[898,"Usage alerts email you before a credit balance runs out, so a campaign or a busy inbox day never stops without warning."],[874,"Usage history"],[938,"Usages"],[940,"Usages shows consumption against your plan — conversations, messages, AI credits, and seats — so you can see what you are on track to spend."],[872,"Usages tab"],[1192,"Use **Clear** (or press **Esc**) to deselect."],[5879,"Use **Contact Fields** to store attributes like customer type, city, plan, CRM ID, or any other contact-level info."],[5911,"Use **Conversation Fields** to track details specific to a conversation or session, such as source campaign, issue category, order ID, or priority."],[1206,"Use **Display Options** (the settings icon) to choose what each card shows:\nemail, phone, custom fields, labels, and last interaction."],[1361,"Use **Display Options** to choose what each row shows: email, phone, custom\nfields, last interaction, and labels."],[798,"Use **Listen for a request** in the *Sample event* section to capture one real request — it works before the workflow is published. The captured fields then show up as variable suggestions on every later step, and dry runs are prefilled with them. The first real event is captured automatically if you never listen."],[481,"Use **Listen for a request** in the panel's *Sample event* section to capture\none real request (it works before the workflow is published). The captured\npayload's fields then show up as variable suggestions — like\n`{{trigger.payload.order.id}}` — in every later step, and dry runs are\nprefilled with it. The first real event is captured automatically if you\nnever listen."],[1337,"Use **Manage watchlist** in the toolbar to choose which segments to monitor.\nAdding a segment pins it to the watchlist; removing it stops monitoring. Only\nthe segments you add appear here — create one under\nSegments first, then add it to your watchlist."],[1910,"Use **Mark as read** to clear the unread indicator without opening"],[3007,"Use **procedure quick replies** for fixed choices tied to a scenario (\"Track order\", \"Talk to someone\"). Use **skill buttons** for follow-up actions that depend on what the skill found (\"View invoice\", \"Reschedule\")."],[5027,"Use a different Instagram account"],[171,"Use a password manager to generate and store strong passwords."],[2887,"Use a procedure for…"],[2882,"Use a procedure when a conversation needs more than a plain text answer — for example, asking for an order number, looking the order up with a skill, and then offering \"Track my order\" and \"Talk to someone\" buttons."],[202,"Use a unique, strong password."],[4824,"Use AI-powered responses"],[5013,"Use AI-powered responses"],[5307,"Use AI-powered responses"],[5349,"Use an approved template when required"],[1484,"Use API keys when:"],[2134,"Use both together to track whether ad-driven messages turn into real conversations."],[368,"Use cases"],[2423,"Use cases"],[806,"Use cases by industry"],[2030,"Use cases by industry — Ready-to-build recipes"],[4869,"Use channel filters to focus on a specific Page"],[4491,"Use clear, descriptive titles"],[1220,"Use contacts across Cloodot"],[3818,"Use context to personalize responses. Fields populate when available — some may be empty depending on the channel."],[2503,"Use it as your first line of support so your team can focus on conversations that really need a human touch."],[2234,"Use it to plan agent schedules around real peaks, account for customer time zones, and watch for seasonal shifts."],[2228,"Use it to track overall satisfaction, spot negative-sentiment spikes early, and measure whether changes you make are moving the needle."],[1721,"Use it when you're waiting on a customer, blocked on another team, or want to deal with something tomorrow instead of now."],[1490,"Use OAuth when:"],[3927,"Use only lowercase, numbers, underscores"],[2886,"Use plain instructions for…"],[4127,"Use quality images"],[1272,"Use segments in campaigns"],[6185,"Use snake\\_case variables like `{{name}}` or `{{order_id}}`."],[5573,"Use the **Actions** menu on each row to:"],[5896,"Use the **AI Extraction** switch directly in the table to quickly enable or disable it."],[6027,"Use the **checkboxes** on the left to select labels for bulk actions (delete)."],[5963,"Use the **checkboxes** on the left to select multiple documents for bulk delete."],[1360,"Use the **Recent / Created** toggle to sort by most recent session activity\nor by when each contact was created."],[1205,"Use the **Recent / Created** toggle to sort each column by most recent session\nactivity or by when each contact was created."],[1907,"Use the **Starred** filter to see only starred conversations"],[2129,"Use the channel breakdown to see where your audience actually is."],[1153,"Use the checkboxes on the left to select contacts. An action bar appears at the bottom showing how many are selected."],[45,"Use the checkboxes to turn channels on or off per event."],[2329,"Use the dropdown in the top-right to set the period you want to analyze:"],[4428,"Use the image button in the editor toolbar to drop a picture into your content — a size chart, a screenshot of the setting a customer needs to find, a diagram of which cable goes where. PNG, JPEG and WebP, up to 5 MB each."],[2300,"Use the rating filter at the top of the table to focus on specific ratings:"],[6351,"Use the same email you signed up with."],[4477,"Use the search bar to find specific entries, or browse the list. Each entry shows its type and processing status."],[1357,"Use the search box to filter across **all** selected segments at once. The\nheader shows how many contacts match, and the table lists them. Clear the\nsearch to return to the full view."],[1201,"Use the search box to filter across **all** stages at once. Every column narrows\nto the contacts that match, and the count badges update as you type. Clear the\nsearch to return to the full board."],[2303,"Use the search box to find responses by contact name, phone number, or email."],[5842,"Use the top checkbox to select or deselect all visible rows."],[1567,"Use them to spot issues at a glance before diving into the table."],[6213,"Use this to spot-check your template before sending it in a campaign."],[6168,"Use variables like `{{name}}` or `{{order_id}}` (snake\\_case) and provide sample values for WhatsApp review."],[5303,"Use WhatsApp templates for outbound messaging"],[5715,"Use your actual business or company name."],[5332,"Use your existing two-step verification PIN, or set a new one"],[2599,"Uses FAQs to answer common questions"],[548,"Uses this text when the variable is missing or empty"],[5871,"Using custom fields elsewhere"],[3935,"Using eval()"],[3938,"Using require()"],[359,"Using variables"],[6355,"Using your full business name"],[5772,"Vague descriptions like \"Support\" or an empty description make accurate auto-routing harder. See AI Agent for the full handover flow."],[3613,"Valid JSON Schema, defaults to `{}`"],[3617,"Valid JSON Schema, defaults to `{}`"],[3860,"Valid skill"],[3665,"Valid URL"],[3669,"Valid URL"],[3859,"Validation examples"],[2982,"Value"],[3519,"Value sent back when the button is clicked"],[675,"Values"],[6089,"Variable"],[505,"Variables flow forward only — a step can read from the trigger and from steps that run before it on the same path. Renaming a step updates every reference automatically, and saving checks references so a typo or orphan is flagged with the exact step to fix instead of silently sending an empty value."],[6239,"Verification email didn't arrive"],[6319,"Verification email didn't arrive"],[6240,"Verification link expired"],[6320,"Verification link not working"],[4224,"Verify every row has a title — it's the only required field"],[5384,"Verify ownership of the number"],[2140,"Verify the ad targets the right WhatsApp number or Instagram/Facebook page."],[5347,"Verify the payment method is set up and valid"],[6226,"Verify your email"],[6357,"Verify your email — it's required first."],[3335,"Version fields"],[2486,"Version history"],[369,"Versioning"],[2274,"Very satisfied"],[2286,"Very unsatisfied"],[3313,"Via Dashboard"],[3321,"Via Developer API"],[3318,"Via MCP Server"],[1843,"View"],[1934,"View and edit custom field values for this conversation — order numbers, priority levels, account types, and other business-specific data."],[210,"View and manage active sessions across your devices."],[4830,"View customer profiles and conversation context"],[5019,"View customer profiles and conversation context"],[5311,"View customer profiles and conversation context"],[4928,"View every connected channel in one place"],[5011,"View full conversation history"],[4970,"View Instagram conversations"],[4772,"View Messenger conversations"],[4823,"View per-Page conversation history"],[2436,"view product collections and their items"],[2430,"view profiles, contact info, marketing consent, order history, and tags"],[5478,"View templates"],[5133,"View visitor info and the page they were on when they started the chat"],[5069,"View WebChat messages"],[5230,"View WhatsApp conversations"],[907,"View your invoice history and download receipts for your Cloodot subscription."],[5547,"View your unique organization ID."],[1216,"View, manage, and organize every contact in Cloodot."],[1107,"View, search, filter, edit, and export every contact in your workspace."],[1772,"Viewing a single session"],[1113,"Viewing contact details"],[2259,"Viewing responses"],[810,"VIP fast-lane for returning customers"],[5112,"Visit your website"],[6341,"Wait a few minutes — delivery can lag."],[5334,"Wait a few minutes and try again"],[4858,"Wait a few minutes for sync"],[5037,"Wait a few minutes for sync"],[6298,"Wait a few minutes. If it still hasn't arrived:"],[6401,"Wait a minute for sync. If they're still missing:"],[1541,"Wait the number of seconds given in `Retry-After`, then retry. Treat `429` as a signal to slow down, not as a failure to retry immediately — hammering a throttled window keeps it full. Use Logs to filter for `429` responses and find which integration is running hot."],[1755,"Waiting on a reply, following up later, blocked work"],[2579,"Want more skills? Go to **Intelligence** → **Skill Sets** to install new ones."],[4374,"Want to give your agent more abilities? Learn about Skill Sets."],[2222,"Watch how topic mix shifts over time"],[233,"Watch last-activity times for anything unusual."],[4372,"Watch real conversations for new FAQ ideas"],[4517,"Watch real conversations to spot knowledge gaps"],[4165,"Watch the progress as items are added."],[5362,"Watch your conversation volume"],[1326,"Watchlist limits"],[1322,"Watchlists"],[1341,"Watchlists"],[2017,"Watchlists — Monitor important contact segments in one live view"],[1260,"Watchlists — Monitor selected segments side by side"],[1355,"Watchlists are not pipeline stages. You cannot move a contact between segments\nto change its membership. Edit the underlying segment rules when you want to\nchange which contacts appear."],[1211,"Watchlists: Monitor selected segments side by side"],[3356,"We'll build a skill that checks the status of a customer's order:"],[6425,"We'll get back to you as quickly as we can."],[6285,"We'll never ask for your password. If someone claiming to be from Cloodot does, it's a phishing attempt."],[4385,"Web crawl"],[4450,"Web link entries can re-crawl their source URL on a schedule so your Knowledge Base stays in sync with the page. Turn it on for content that changes regularly — pricing, hours, product details, docs, policies."],[4384,"Web links"],[4957,"WebChat"],[6329,"WebChat"],[2002,"WebChat — Add a chat widget to your website"],[5131,"WebChat conversations land in your unified inbox. You can:"],[5083,"WebChat is a customizable widget you embed on your site. Visitors can:"],[1479,"Webhook setup and payloads"],[739,"Webhook trigger"],[821,"Welcome admissions enquiries with the right info"],[5075,"Welcome messages"],[423,"Welcome new conversations · Follow up after an hour · Ask for feedback when resolved"],[1961,"Welcome to Cloodot"],[3056,"What a description is"],[4019,"What a Skill Set is"],[5375,"What carries over"],[1963,"What Cloodot does"],[4106,"What collections give you"],[2953,"What comes back when the customer taps it"],[3183,"What Copilot handles"],[4883,"What each channel needs"],[4389,"What each crawl does"],[211,"What each session shows"],[1766,"What each session shows"],[4591,"What gets recorded"],[1728,"What happens"],[5759,"What happens"],[3960,"What happens to your secrets"],[4021,"What individual skills can do"],[3886,"What information it returns"],[4616,"What it covers"],[509,"What it does"],[595,"What it does"],[1648,"What it holds"],[6090,"What it holds"],[2947,"What it is"],[408,"What it means"],[2963,"What it refers to"],[2747,"What it says"],[2770,"What it says"],[2797,"What it says"],[916,"What it shows"],[1459,"What it shows"],[1588,"What it shows"],[1844,"What it shows"],[1531,"What it tells you"],[664,"What it's for"],[2915,"What it's for"],[5374,"What migration means"],[3885,"What parameters it expects"],[2472,"What skills can do"],[3746,"What skills do"],[2421,"What syncs"],[5729,"What teams are"],[2483,"What the agent handles automatically"],[3252,"What the AI agent does"],[5231,"What the API supports"],[4684,"What the email channel does"],[3961,"What this means for you"],[339,"What to automate"],[2358,"What to do with the data"],[2468,"What to include"],[5056,"What WebChat does"],[4377,"What you can add"],[558,"What you can check"],[2394,"What you can connect"],[1377,"What you can customize"],[2428,"What you can do"],[4246,"What you can do"],[4020,"What you can do with Skill Sets"],[2471,"What you'll see"],[6421,"What you're trying to do"],[6424,"What you've already tried"],[2454,"What your AI agent can do"],[2679,"What's different here"],[2681,"What's different here"],[6422,"What's happening instead (screenshots help)"],[1369,"What's in a workspace"],[4286,"What's in each tab"],[4022,"What's inside a Skill Set"],[4036,"What's next"],[2501,"What's next?"],[2684,"What's next?"],[2877,"What's next?"],[3079,"What's next?"],[4135,"What's next?"],[4305,"What's next?"],[4409,"What's next?"],[1169,"What's on the board"],[945,"What's on the Campaigns page"],[1109,"What's on the page"],[5128,"Whatever they enter is added to their Cloodot contact record."],[4956,"WhatsApp"],[6328,"WhatsApp"],[1999,"WhatsApp — Set up WhatsApp Business API"],[684,"WhatsApp · Facebook · Instagram · Telegram · SMS · Email · Web chat"],[5480,"WhatsApp Business features"],[4239,"WhatsApp Catalogues"],[5213,"WhatsApp Catalogues — Sync product catalogs to WhatsApp"],[4947,"WhatsApp Catalogues — Sync product catalogues from Meta Commerce Manager"],[730,"WhatsApp Flow Submitted"],[6065,"WhatsApp Flows"],[1049,"WhatsApp Flows — Send native in-chat forms and automate on the answers"],[6073,"WhatsApp Flows are native, multi-screen forms that open right inside WhatsApp — booking pickers, lead forms, feedback surveys — no browser, no external link. The customer taps a button on your message, fills in the screens, hits submit, and the answers come back into the same chat."],[5174,"WhatsApp Health"],[4279,"WhatsApp Health — Monitor the health of your WhatsApp numbers"],[4948,"WhatsApp Health — Monitor the quality and status of your WhatsApp numbers"],[6143,"WhatsApp may also set other statuses over time — **PAUSED**, **DISABLED**, **IN\\_APPEAL**, or **LIMIT\\_EXCEEDED**. Cloodot reflects them as soon as they change."],[5308,"WhatsApp messages appear in your unified inbox. You can:"],[6139,"WhatsApp owns template statuses:"],[5495,"WhatsApp requires a pre-approved template for outbound messages and campaigns. Manage them from **Settings → Presets → WhatsApp Templates**."],[5473,"WhatsApp Settings"],[5539,"WhatsApp Templates"],[6110,"WhatsApp Templates"],[1256,"WhatsApp Templates — Approved templates for outreach"],[4946,"WhatsApp Templates — Create and manage approved templates"],[2036,"WhatsApp Templates — Create and manage message templates"],[1048,"WhatsApp Templates — Create and manage templates"],[4278,"WhatsApp Templates — Create approved templates for outbound messaging"],[5212,"WhatsApp Templates — Manage approved message templates"],[6107,"WhatsApp Templates — sync and manage the templates that carry Flow buttons"],[6120,"WhatsApp Templates are the pre-approved message formats from WhatsApp Business that you send in outbound messages and campaigns. They're shared across your organization."],[1203,"When **Live** is off, the board stays put until you refresh it, switch back to\nthe tab, or change a setting."],[1359,"When **Live** is off, the view stays static until you refresh it or change a\nselection."],[1202,"When **Live** is on, the board refreshes periodically, highlights contacts who\nwere active in the last minute, and can play a subtle chime when a new contact\narrives in a stage. Cards you just moved stay quiet."],[1358,"When **Live** is on, the table refreshes periodically, shows how many\ncontacts are active right now, and may play a subtle chime when a new\nmatching contact arrives."],[4485,"When a customer asks a question, the agent:"],[4168,"When a customer asks something like:"],[4344,"When a customer asks something:"],[2527,"When a customer goes quiet, your agent can check in automatically. Choose how long to wait before sending the follow-up:"],[3273,"When a customer sends a message, the AI Agent responds. It draws on your Knowledge Base and FAQs for accurate, helpful answers."],[2956,"When a customer taps a button, your agent receives the message as context, so it knows which option they picked even if two labels look alike."],[4430,"When a customer's question matches the part of your entry that holds an image, your agent sends the picture along with its reply. Showing beats describing — put the picture right next to the step it illustrates."],[3022,"When a procedure fires, the playground takes you to the **Procedures** tab and rings the card that ran — so you can see straight away whether the right one matched, and jump into it if it didn't."],[831,"When a recipe sends a message *after a delay* or *starts* a WhatsApp conversation, use **Send WhatsApp Template** with an approved template — WhatsApp only allows free-form **Send Message** replies inside the 24-hour window. Recipes on other channels (Instagram, web chat, email) can use **Send Message** freely."],[3996,"When a skill executes during a conversation, it may receive contextual information, including:"],[3797,"When a skill executes, its `context` is a flat object with details about the conversation and organization. This is the complete set of keys — there are no aliases, so read exactly these names:"],[1734,"When a snooze ends **on the time you set**, Cloodot notifies the assignee — the person who set the conversation aside — so it doesn't quietly slip back into **Open** unnoticed. The alert links straight to the conversation."],[1695,"When a snoozed conversation comes back"],[95,"When a snoozed conversation wakes on its timer, the **Conversation status changes** trigger notifies its assignee that it's back. See Snooze for the full behaviour."],[747,"When a trigger carries a conversation, these variables are always available on every step that follows:"],[3786,"When a user requests something the AI agent can handle with a skill, this is what happens:"],[2546,"When any condition matches during a conversation, the agent hands off. Built-in triggers also cover cases like an explicit request for a human, frustration, sensitive issues, and other escalations — your custom conditions sit alongside those."],[5905,"When at least one field is selected, an **action bar** appears at the bottom."],[5996,"When at least one is selected, use the bottom **Delete** button in the action bar."],[6058,"When at least one label is selected, an **action bar** appears at the bottom."],[4391,"When crawls keep failing"],[2999,"When customers see it"],[5933,"When fields are selected, use the **Delete** action in the bottom bar."],[2605,"When it hands off to humans"],[1773,"When sessions come in handy"],[3751,"When skills are called"],[2094,"When someone taps a click-to-message ad (for example, a \"Send WhatsApp Message\" button on a Facebook or Instagram ad), the incoming message carries referral data from the ad platform. Cloodot reads that data and attributes the conversation automatically."],[5180,"When something's off"],[4349,"When the agent can't answer something, it logs an unanswered question automatically. You add an answer, and it becomes an FAQ. The agent gets smarter. Repeat."],[4314,"When the agent hits a question it can't handle, it lands here — a running list of customer questions waiting for answers."],[2611,"When the agent is unassigned because credits ran out, the conversation stays open and unassigned. A team member needs to pick it up, or you can top up your credits to re-enable AI responses."],[3812,"When the AI agent shows products from a collection, the items it displayed are handed to your skill on the next turn. That is how a skill acts on \"the blue one\" or \"the second one\" without asking the customer to re-type a product name they can see on their screen."],[5767,"When the AI decides to hand a conversation to a human, it picks a team by matching the handover reason against each inbox-enabled team's **description**. If nothing clearly fits, the conversation goes to the general **Queued** view instead."],[2588,"When the AI gets stuck, it sends this message instead of leaving the customer hanging. Write something helpful — apologize and offer to connect them with a real person."],[1465,"When the key was created"],[2852,"When the procedure applies"],[2979,"When the procedure runs, each chip is expanded into what this conversation currently holds — &#x2A;the \"Order status\" field (currently: shipped)*, &#x2A;the \"VIP\" label (applied to this conversation)&#x2A; — and the agent decides on that. A field with nothing in it yet expands to &#x2A;(not set yet)*, so the agent knows to ask rather than assume."],[6003,"When the question clearly matches a document, the AI agent attaches it directly in the reply."],[1590,"when the request happened"],[911,"When there are no invoices yet"],[5843,"When there is at least one selected item, an **action bar** appears at the bottom."],[5181,"When there's no data"],[2152,"When there's no data yet"],[3002,"When this procedure matches, at the point you put the entry"],[3072,"When to add examples"],[3884,"When to use this skill"],[3975,"When you configure a skill set with secret fields (API keys, tokens, passwords):"],[1444,"When you hit a limit"],[3994,"When you install a skill set, Cloodot checks that every **required** configuration field has a value before the skill set can be used. Field types (number, select, secret, and so on) shape the inputs you see, but the skill set's own code is responsible for interpreting the values it receives."],[6138,"When you open **WhatsApp Templates**, Cloodot syncs once from your connected WhatsApp Business accounts. To pull the latest at any time, click **Sync templates** (optionally filtered to a specific WhatsApp channel)."],[3080,"When you organize your AI agent's instructions into **blocks** — the procedures on the **Procedures** tab — each one has a **description**, the field at the top of its card. That's how the agent knows which block to use for a given customer message."],[3236,"When you send a message, Copilot picks the right tools, runs them, and writes a reply from what it finds. It only sees data you already have permission to see — it isn't a workaround for access controls. Every action shows up inline in the chat so you can check its work."],[5680,"When you'll need it"],[6159,"When you're done here, move on to **Edit Template** to design the content."],[2595,"When you're happy with how the agent is working, deploy it. That version starts handling customer conversations. Update and redeploy anytime."],[995,"When you're ready:"],[1408,"When your workspace and payment method are ready, you'll land on the dashboard. A natural starting order:"],[2690,"Where"],[4662,"Where business hours are used"],[5797,"Where canned responses appear"],[2150,"Where the displays came from"],[6094,"Where the flow was sent from: `oneoff`, `campaign`, `workflow`, `sample`, `api` — or `unknown` when the flow wasn't sent through Cloodot."],[5699,"Where the name appears"],[5475,"Where to find it"],[2353,"Where to start"],[2998,"Where you set it up"],[2969,"Whether a label is on this conversation — *VIP*, *At risk*"],[5189,"Whether it's **Connected** or **Disconnected**"],[562,"whether specific labels are present or absent"],[566,"whether the conversation is starred"],[5188,"Whether the number is **Active** or **Inactive**"],[570,"whether the WhatsApp 24-hour customer-service window is open"],[1983,"Whether you're setting up for the first time or looking up a specific feature, this guide has you covered."],[564,"which channel the conversation is on (WhatsApp, Facebook, Instagram, Telegram, SMS, Email, Web chat)"],[2607,"Which skills get used most"],[1861,"Which team the conversation is routed to"],[2932,"While you're typing a **Step**, pressing Enter commits it and opens the next one, so you can write a whole sequence without touching the mouse. Backspace in an entry that's already empty removes it and puts your cursor back in the one above."],[1860,"Who is assigned (`Mine`, `Others`, `Queued`, …)"],[4590,"Who made the change"],[2689,"Why"],[4378,"Why a strong Knowledge Base matters"],[3057,"Why descriptions matter"],[4284,"Why FAQs matter"],[3260,"Why it's worth it"],[4290,"Why they matter"],[5077,"Widget isn't showing up"],[5079,"Widget looks wrong"],[5073,"Widget placement"],[2376,"Winners and underperformers at a glance"],[4416,"With a solid Knowledge Base, your agent can:"],[4819,"With Facebook connected, you can:"],[5008,"With Instagram connected, you can:"],[2974,"With one"],[1870,"Within any view, switch between **Open**, **Snoozed**, and **Resolved** to see active conversations, ones you've set aside for later, or ones that have been wrapped up. Each tab shows a count badge."],[4264,"Without a connected WhatsApp channel, you'll see &#x2A;*\"No WhatsApp Channel Connected\"** with a **Connect WhatsApp** button. Syncing is disabled until a channel is linked."],[5298,"Without a payment method in Meta Business Suite, WhatsApp Business API messaging won't work. This is Meta's requirement."],[2973,"Without a reference"],[742,"Workflow Error"],[377,"Workflow examples"],[342,"Workflow statuses"],[337,"Workflows"],[1972,"Workflows"],[1762,"Workflows — Automate conversation management"],[1952,"Workflows — Automate conversation management tasks"],[2028,"Workflows — Build visual automations that trigger on events"],[6109,"Workflows — everything triggers and actions can do"],[340,"Workflows and the built-in AI agent"],[385,"Workflows handle the repetitive parts of conversation management for you. Set one up once and it runs every time a matching event happens — no more manually assigning conversations, adding labels, or sending follow-ups."],[1822,"Working with conversations"],[4773,"Working with multiple Pages"],[4289,"Working with unanswered questions"],[1500,"Works with MCP `/mcp` endpoint"],[122,"Workspace defaults"],[6322,"Workspace issues"],[1391,"Workspace names must be unique across Cloodot. If yours is taken, add something specific to your business."],[1977,"Workspace settings"],[2557,"Write a clear **description** for each of those teams (what they handle, not just a name)"],[2629,"Write a fallback message that helps, not one that frustrates"],[2903,"Write a full sentence describing the situation in plain language:"],[2618,"Write a greeting that's welcoming and sets expectations"],[2623,"Write clear block descriptions and add quick replies where they help"],[4125,"Write clear titles"],[5728,"Write descriptions that route well"],[4296,"Write helpful answers"],[4492,"Write in natural language (the way customers ask)"],[4333,"Write questions the way customers ask them — natural language beats formal phrasing."],[2630,"Write specific handover conditions so escalations fire for the right reasons"],[3310,"Write the handler function"],[3091,"Write the situation"],[3107,"Write the way your customers write. If they say \"money back\" rather than \"refund,\" put both in the description."],[2658,"Write your first procedure — Add quick replies and skills for interactive scenarios"],[3054,"Writing Block Descriptions"],[5804,"Writing canned responses that work"],[1752,"Yes"],[3512,"Yes"],[3517,"Yes"],[3588,"Yes"],[3592,"Yes"],[3596,"Yes"],[3604,"Yes"],[3608,"Yes"],[3624,"Yes"],[3628,"Yes"],[3636,"Yes"],[3648,"Yes"],[3679,"Yes"],[3683,"Yes"],[3691,"Yes"],[3695,"Yes"],[3699,"Yes"],[1499,"Yes — only the granted scopes"],[687,"Yes · No"],[1502,"Yes (requires `mcp:access`)"],[6105,"Yes → **Add Label** `pickup-requested` and **Assign to User** · No → **Send Message** with drop-off instructions"],[1749,"Yes, at the set time"],[1753,"Yes, it reopens"],[2943,"You can also name a skill anywhere else — inside a decision arm, for instance (*if it has shipped, then run @get-tracking*). Wherever it appears, the agent gets that skill for the turn."],[3282,"You can also see which questions don't have good answers yet, so you know what to add."],[433,"You can also start from **one of your own workflows**: the gallery lists them with a **Use as template** button that clones the workflow as a new draft."],[1930,"You can also use the command palette (`Cmd+K` / `Ctrl+K`) and choose **Route to team**."],[4793,"You can connect up to 5 Pages per run. Repeat the flow any time to add more."],[4071,"You can create Skill Sets by:"],[5990,"You can delete documents one by one or in bulk:"],[4198,"You can delete individual items or entire collections. Deleting a collection removes all its items too."],[4451,"You can enable auto-crawl in two places:"],[5639,"You can manually reopen a resolved conversation if the customer comes back."],[1758,"You can snooze without opening a conversation — **right-click** any conversation in the list, or use the command palette (`Cmd+K` / `Ctrl+K`) and choose **Snooze conversation**. To wake one early, use **Open** from either menu to move it back to Open immediately."],[4927,"You can:"],[5301,"You can:"],[707,"You don't *have* to add one — a branch with no further steps ends on its own — but an End node reads clearly on a busy canvas."],[3292,"You don't have to do this all at once. Start with the basics and build from there."],[2704,"You don't need all of it to start. A procedure made only of steps and a note is already useful — add the skill and the decision once the basics read correctly."],[3152,"You don't need examples on every block. Add them when:"],[3008,"You don't need to configure matching manually — but understanding the basics helps you write procedures that fire reliably."],[3106,"You don't need to list every possible phrase — just enough to anchor the meaning. Two or three natural variations is usually plenty."],[1696,"You get notified when the timer wakes it"],[1040,"You have messages left in your quota"],[4704,"You keep your existing support address. Cloodot sits behind it through forwarding, so nothing changes for the people emailing you."],[2405,"You land back on the Integrations page with the connection active."],[5185,"You need at least one connected WhatsApp channel to use this page."],[6370,"You need at least one Facebook Page with admin access. Confirm you're signed into the right Facebook account."],[4353,"You provide an answer"],[1716,"You upload \"Product Catalog\" with the description \"Complete catalog of our products with images and prices\"."],[6005,"You upload a brochure called &#x2A;*\"Pricing Plan – Service A\"** with a description explaining that it contains the full pricing for that service."],[1492,"You want users to grant the smallest possible set of permissions (principle of least privilege)."],[2441,"You'll land back in Cloodot with the connection active."],[6275,"You'll land on your workspaces dashboard."],[2688,"You'll need"],[4705,"You'll need:"],[4788,"You'll need:"],[4983,"You'll need:"],[5088,"You'll need:"],[5250,"You'll need:"],[5410,"You'll need:"],[5490,"You'll need:"],[1077,"You'll see a preview of the first few rows for each mapped field, so you can verify everything before continuing."],[5811,"You'll see a table listing all existing canned responses."],[4596,"You'll see a table with:"],[5958,"You'll see a table with:"],[6020,"You'll see a table with:"],[1336,"You'll see a toolbar with a **segment picker** and a single table beneath it."],[4062,"You'll see available Skill Sets and options to create or install new ones."],[1281,"You'll see every segment in your workspace and a button to create a new one."],[5876,"You'll see two tabs:"],[6122,"You'll see:"],[1485,"You're building a server-side integration you fully control (internal scripts, your own backend, Zapier with stored credentials)."],[1491,"You're building a third-party app that other Cloodot customers will install."],[5323,"You're charged per conversation at Meta's rates"],[5227,"You're connected"],[6255,"You're in — create your workspace next"],[6306,"You're in — create your workspace next"],[6311,"You're in — create your workspace next"],[1493,"You're integrating with the **MCP server** — MCP access requires an OAuth token with the `mcp:access` scope and the relevant resource scopes per tool call."],[5080,"You're not receiving messages"],[5031,"You're signed in with the Facebook account that has admin access"],[2840,"You've clicked **Save & Deploy** — customers only see deployed versions"],[2839,"You've sent each procedure's trigger message in the playground and watched the right card ring"],[2502,"Your **AI agent** is the always-on teammate that responds to customer messages, answers questions from what you've taught it, and hands off to a human when needed."],[4410,"Your **Knowledge Base** is everything your AI agent knows about your business. The more you add, the better it can help your customers."],[5683,"Your **Organization ID** is the permanent, unique identifier assigned to your workspace when it's created."],[5703,"Your **Organization Name** is the display name for your workspace. It appears throughout the app."],[3086,"Your agent reads the sticky note first. Only when it matches does it open the folder."],[2885,"Your agent's instructions can include regular text *and* procedures. Both are valid — use the right tool for the job."],[1669,"Your AI agent can also apply labels on its own when **AI Extraction** is turned on for that label. Create labels and write their descriptions under Presets → Labels — the **Manage labels** button in this section links straight there."],[1714,"Your AI agent can send documents on its own. It matches each document's **Title** and **Description** against what the customer is asking, and attaches the file directly in its reply when the question clearly matches."],[1165,"Your browser downloads a CSV named with the current date."],[2256,"Your CSAT dashboard"],[4166,"Your CSV can include columns for title, subtitle, image URL, media type, and up to 2 buttons (each with text, type, and value)."],[1613,"Your daily snapshot — today's conversations, what needs attention, and how much your AI agent is handling."],[1965,"Your day-to-day"],[3173,"Your descriptions may be too vague across the board. Test in the playground with real example messages, see which blocks should be firing, and rewrite the descriptions that aren't catching what they should."],[4818,"Your Facebook Pages are connected. Messenger conversations will flow into your Cloodot inbox."],[2523,"Your greeting sets the tone. Keep it warm and let people know what kind of help they can expect."],[5007,"Your Instagram account is connected. DMs will now appear in your Cloodot inbox."],[4987,"Your Instagram account linked to a Meta Business account"],[4319,"Your main library of question-answer pairs. Create FAQs proactively for things you know customers will ask, and convert unanswered questions as you go."],[162,"Your new password must:"],[15,"Your new picture shows up wherever your avatar appears."],[4010,"Your organization's name and timezone"],[2269,"Your overall score updates in real time."],[6381,"Your phone must be set up for Cloud API."],[26,"Your selection saves automatically and applies across every page."],[4702,"Your team — or an AI agent — replies from Cloodot, and the reply is emailed back to the customer in the same thread"],[5664,"Your unique workspace identifier. Click **Copy** when you need to:"],[5116,"Your WebChat widget is live. 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