Billing
Manage your subscription, message credits, usage, and invoices.
Go to Settings → Billing to manage your subscription, monitor message credits, and download invoices. Only workspace owners and admins can access this page.
The page has four tabs: Billing, Usages, Alerts, and Invoices.
Billing tab
Current plan
The top of the tab shows:
- Plan name and status — Trial, Active, or No Plan
- Trial end date and days remaining (if on a trial)
- Next renewal date (if on a paid plan)
Change your plan
Scroll to Available Plans for a side-by-side comparison, pick a plan, and follow the checkout flow.
To cancel, click Cancel Subscription under your current plan summary. You can cancel immediately or at the end of the billing period.
Cancelling may reduce your features and limits. Review the impact before confirming.
Payment method
Click Add Payment Method or Manage Payment Method to add or update the card on file.
Message credits & usage
Three cards show remaining credits:
- Incoming Messages — used when customers message you
- Marketing Messages — used when you send campaigns
- Copilot Messages — used by your AI copilot
Each card shows remaining credits, current balance, and the pricing rate. Click Add credits to top up.
Usages tab
Credit summary
Three cards show how much of each credit allowance is left — "remaining out of" your included total, with a progress bar:
- Incoming Messages
- Campaign Messages
- Copilot Responses
Usage history
A chart of message usage over time. Use the range selector for the last 7, 14, or 30 days (30 by default).
Alerts tab
Usage alerts email you before a credit balance runs out, so a campaign or a busy inbox day never stops without warning.
Click Add alert, pick the feature to watch — Incoming Messages, Campaign Messages, or Copilot Messages — and set the percentage of the allowance that should trigger the email. 50%, 75%, and 90% are one click away, or type any value from 1 to 100.
Each alert has a switch to turn it off without deleting it, and a delete button to remove it entirely. Edits are staged until you click Save changes.
Only organization owners can change usage alerts. Everyone else can see the alerts that are set up but not edit them.
Invoices tab
A list of past invoices. Click any invoice to open it on Stripe, where you can download or print a copy. For a dedicated view with more detail, see Invoices.
Related topics
- Invoices — dedicated invoice history page
- Account Settings
- Organization Settings