WhatsApp Health

A live dashboard of the health signals Meta reports for each connected WhatsApp Business number — quality rating, messaging limits, policy issues, and more. Use it to stay ahead of anything that could affect delivery.

Open the command palette (⌘K / Ctrl+K) and search for WhatsApp Health, or open it from your WhatsApp channel settings.

Choose a number

If you've connected more than one WhatsApp Business number, use the selector at the top to switch between them. Each entry shows:

• The phone number and channel name (for example, +1 555-123-4567 · Sales Channel)
• Whether the number is Active or Inactive
• Whether it's Connected or Disconnected
• The linked WhatsApp Business Account

Summary cards

Three cards give a 10-second view:

• Overall status — Current status with a colored dot. The wording comes from Meta (for example, "All systems normal", "Needs attention", "Critical issues").
• Healthy signals — How many tracked signals are healthy (for example, "8 / 10").
• Synced — When data was last pulled from Meta.

The page auto-refreshes every minute.

Distribution

The Distribution bar shows how tracked metrics are spread across statuses — a quick way to tell whether one or two items are nudging you into warning territory, or whether something more systemic is going on.

Metric details

The Metrics grid shows each signal Meta is reporting. For every metric:

• Title — The signal name (for example, "Quality Rating" or "Messaging Limit")
• Status — The signal's status, as reported by Meta
• Category — Meta's classification for the signal
• Description — A plain-English explanation of what the signal means
• Details — Key-value pairs from Meta with extra context
• Last updated — When the metric last changed

A "+N more details" link appears at the bottom of any card with more than fits inline.

When something's off

• Minor warnings or "needs attention" — Quality or engagement is dipping. Review recent campaigns, tighten targeting, and confirm you're only messaging opted-in contacts.
• Critical issues — Stop sending to that number until you understand the issue. Check the metric details for Meta's explanation.
• Messaging limit hit — You've reached the daily unique-customer limit for your current tier. Tier upgrades happen automatically as you build a positive sending history.
• Policy violations — Review the policy Meta has flagged, adjust your templates or flows, and give the number time to recover.

When there's no data

• "No WhatsApp numbers connected" — Connect a WhatsApp channel first. See Connect WhatsApp.
• "No health events yet" — Meta hasn't reported anything for this number yet. Normal for brand-new numbers — details appear once events come in.

Related topics

• Connect WhatsApp — Set up a WhatsApp Business number
• WhatsApp Templates — Manage approved message templates
• WhatsApp Catalogues — Sync product catalogs to WhatsApp
• Campaigns — Protect your sender quality with smart targeting