WhatsApp Health

WhatsApp Health is a live dashboard for your connected WhatsApp Business numbers. It surfaces the health signals Meta reports for each number — quality rating, messaging limits, policy issues, and more — so you can stay ahead of anything that might hurt your ability to send and receive messages.

Go to Settings → Organization → WhatsApp Health.

Choosing a number

If you've connected more than one WhatsApp Business number, use the number selector at the top of the page to switch between them. Each entry shows:

• The phone number and the channel name (for example, +1 555-123-4567 · Sales Channel)
• Whether the number is Active or Inactive
• Whether it's currently Connected or Disconnected
• The linked WhatsApp Business Account

Summary cards

Three cards give you the 10-second view of what's going on:

• Overall status — A single badge for the number (Healthy, Warning, Degraded, or Critical)
• Tracked metrics — How many individual health signals Meta is reporting for this number
• Last refreshed — When the data was last pulled

The page auto-refreshes every minute so you're always looking at the latest information.

Status breakdown

Below the summary, you'll see a count of how many metrics are currently in each status — a quick way to tell whether one or two items are nudging you into warning territory, or whether something more systemic is going on.

Metric details

The Metrics grid shows each individual signal Meta is reporting. For every metric you'll see:

• Title — What the signal is (for example, "Quality Rating" or "Messaging Limit")
• Status — Healthy, Warning, Degraded, or Critical
• Category — Meta's classification for the signal
• Description — A plain-English explanation of what the signal means
• Details — Key-value pairs from Meta with more context
• Last updated — When this specific metric last changed

If a metric has more details than fit on the card, you'll see "X more details not shown" at the bottom.

What to do when something's off

• Warning or Degraded status — Usually a sign that quality or engagement is dipping. Review recent campaigns, tighten your targeting, and make sure you're only messaging people who have opted in.
• Critical status — Stop sending to that number until you understand the issue. Check the metric details for Meta's explanation.
• Messaging limit hit — You've reached the number of unique customers you can message per day on your current tier. Tier upgrades happen automatically as you build a positive sending history.
• Policy violations — Review the policy Meta has flagged, adjust your templates or flows, and give the number time to recover.

When there's no data

• "No WhatsApp numbers connected" — Connect a WhatsApp channel first. See Connect WhatsApp.
• "No health events yet" — Meta hasn't reported anything for this number yet. This is normal for brand-new numbers — the details will appear here once events start coming in.

Related topics

• Connect WhatsApp — Set up a WhatsApp Business number
• WhatsApp Templates — Manage approved message templates
• WhatsApp Catalogues — Sync product catalogs to WhatsApp
• Campaigns — Protect your sender quality with smart targeting